Re: [AFMUG] Customer Upload Bandwidth Maxed Out
I'm assuming they'll only block if they're actually using the torrent protocol. If they're using something else (perhaps in-house), I'm assuming it'll go through. - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com - Original Message - From: Rory Conaway r...@triadwireless.net To: af@afmug.com Sent: Wednesday, August 19, 2015 12:34:18 AM Subject: Re: [AFMUG] Customer Upload Bandwidth Maxed Out Going to suck when my Barracuda's block them. Rory -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Brian Webster Sent: Tuesday, August 18, 2015 8:34 PM To: af@afmug.com Subject: Re: [AFMUG] Customer Upload Bandwidth Maxed Out Did they happen to upgrade to Windows 10? Apparently they are pushing updates via torrents by default without users knowing it. http://thehackernews.com/2015/08/windows-10-update.html Thank You, Brian Webster www.wirelessmapping.com www.Broadband-Mapping.com -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Matt Sent: Tuesday, August 18, 2015 3:44 PM To: af@afmug.com Subject: [AFMUG] Customer Upload Bandwidth Maxed Out We have been seeing a good number of customer complaints that there Internet is slow. We look at there PPPoE graph and see there upload is maxed. Then we spend 20 to 60 minutes on the phone with them trying to figure out what is maxing it out. How is everyone else dealing with issues like this?
Re: [AFMUG] Customer Upload Bandwidth Maxed Out
If the customer has their own router, not much you can do. We use the CPEs for our router for homes, if they want a wireless AP, we put in our own 951U, (powers the CPE too) and but that in bridge mode so its simple. Then you can set PCQ ques on the CPE and prevent that kind of issue ☺ Wish PPPoE had a way to test a qeue speed ON the CPE though. Dennis Burgess, CTO, Link Technologies, Inc. den...@linktechs.netmailto:den...@linktechs.net – 314-735-0270 x103 – www.linktechs.nethttp://www.linktechs.net/ From: Af [mailto:af-boun...@afmug.com] On Behalf Of Mike Hammett Sent: Tuesday, August 18, 2015 2:48 PM To: af@afmug.com Subject: Re: [AFMUG] Customer Upload Bandwidth Maxed Out What does Torch say? - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com [http://www.ics-il.com/images/fbicon.png]https://www.facebook.com/ICSIL[http://www.ics-il.com/images/googleicon.png]https://plus.google.com/+IntelligentComputingSolutionsDeKalb[http://www.ics-il.com/images/linkedinicon.png]https://www.linkedin.com/company/intelligent-computing-solutions[http://www.ics-il.com/images/twittericon.png]https://twitter.com/ICSIL Midwest Internet Exchange http://www.midwest-ix.com [http://www.ics-il.com/images/fbicon.png]https://www.facebook.com/mdwestix[http://www.ics-il.com/images/linkedinicon.png]https://www.linkedin.com/company/midwest-internet-exchange[http://www.ics-il.com/images/twittericon.png]https://twitter.com/mdwestix From: Matt matt.mailingli...@gmail.commailto:matt.mailingli...@gmail.com To: af@afmug.commailto:af@afmug.com Sent: Tuesday, August 18, 2015 2:44:25 PM Subject: [AFMUG] Customer Upload Bandwidth Maxed Out We have been seeing a good number of customer complaints that there Internet is slow. We look at there PPPoE graph and see there upload is maxed. Then we spend 20 to 60 minutes on the phone with them trying to figure out what is maxing it out. How is everyone else dealing with issues like this?
Re: [AFMUG] Customer Upload Bandwidth Maxed Out
Not really, its probably in the eula we dont read. Microsoft proably has owned our first born since 3.1 On Wed, Aug 19, 2015 at 12:33 AM, Ryan Ray ryan...@gmail.com wrote: This is pretty scummy. It's actually a good feature because you can restrict it to only pc's on your local network, but if by default it's sharing out to the internet without informing the user... On Tue, Aug 18, 2015 at 8:34 PM, Brian Webster i...@wirelessmapping.com wrote: Did they happen to upgrade to Windows 10? Apparently they are pushing updates via torrents by default without users knowing it. http://thehackernews.com/2015/08/windows-10-update.html Thank You, Brian Webster www.wirelessmapping.com www.Broadband-Mapping.com -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Matt Sent: Tuesday, August 18, 2015 3:44 PM To: af@afmug.com Subject: [AFMUG] Customer Upload Bandwidth Maxed Out We have been seeing a good number of customer complaints that there Internet is slow. We look at there PPPoE graph and see there upload is maxed. Then we spend 20 to 60 minutes on the phone with them trying to figure out what is maxing it out. How is everyone else dealing with issues like this? -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team.
Re: [AFMUG] Customer Upload Bandwidth Maxed Out
+1 On 8/18/2015 3:49 PM, Andy Trimmell wrote: Windows 10 has been torrenting their install. Also Apple iCloud has been a big culprit with backup. We have had a few people with Frostwire seeding videos they've downloaded illegally and didnt know it was running. I simply have them power off each device individually until I found out what it is. As long as we can find the device its really on the customer. I just find it and they do whatever they can at that point. -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Matt Sent: Tuesday, August 18, 2015 3:44 PM To: af@afmug.com Subject: [AFMUG] Customer Upload Bandwidth Maxed Out We have been seeing a good number of customer complaints that there Internet is slow. We look at there PPPoE graph and see there upload is maxed. Then we spend 20 to 60 minutes on the phone with them trying to figure out what is maxing it out. How is everyone else dealing with issues like this?
Re: [AFMUG] Customer Upload Bandwidth Maxed Out
Torch...you might not see which device is doing it, but you'll see what it is and where it's going. Usually that's enough. I might be a heartless basterd, but once I've identified that problem, I would hand it back to them and walk away rather than spending an hour on it. On 8/18/2015 3:44 PM, Matt wrote: We have been seeing a good number of customer complaints that there Internet is slow. We look at there PPPoE graph and see there upload is maxed. Then we spend 20 to 60 minutes on the phone with them trying to figure out what is maxing it out. How is everyone else dealing with issues like this?
Re: [AFMUG] Customer Upload Bandwidth Maxed Out
That is an option, though. - Mike Hammett Intelligent Computing Solutions http://www.ics-il.com Midwest Internet Exchange http://www.midwest-ix.com - Original Message - From: Tyler Treat tyler.tr...@cornbelttech.com To: af@afmug.com Sent: Tuesday, August 18, 2015 3:06:58 PM Subject: Re: [AFMUG] Customer Upload Bandwidth Maxed Out I wouldn't have near the issue with the win10 stuff if they had restricted it to devices on your local network by default. ___ Mangled by my iPhone. ___ Tyler Treat Corn Belt Technologies, Inc. tyler.tr...@cornbelttech.com ___ On Aug 18, 2015, at 3:04 PM, That One Guy /sarcasm thatoneguyst...@gmail.com wrote: frostwire still exists? didnt think about windows 10, anyway to differentiate windows 10 peer to peer from powerporn peer to peer? On Tue, Aug 18, 2015 at 2:50 PM, Adam Moffett dmmoff...@gmail.com wrote: blockquote +1 On 8/18/2015 3:49 PM, Andy Trimmell wrote: blockquote Windows 10 has been torrenting their install. Also Apple iCloud has been a big culprit with backup. We have had a few people with Frostwire seeding videos they've downloaded illegally and didnt know it was running. I simply have them power off each device individually until I found out what it is. As long as we can find the device its really on the customer. I just find it and they do whatever they can at that point. -Original Message- From: Af [mailto: af-boun...@afmug.com ] On Behalf Of Matt Sent: Tuesday, August 18, 2015 3:44 PM To: af@afmug.com Subject: [AFMUG] Customer Upload Bandwidth Maxed Out We have been seeing a good number of customer complaints that there Internet is slow. We look at there PPPoE graph and see there upload is maxed. Then we spend 20 to 60 minutes on the phone with them trying to figure out what is maxing it out. How is everyone else dealing with issues like this? /blockquote -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team. /blockquote
Re: [AFMUG] Customer Upload Bandwidth Maxed Out
frostwire still exists? didnt think about windows 10, anyway to differentiate windows 10 peer to peer from powerporn peer to peer? On Tue, Aug 18, 2015 at 2:50 PM, Adam Moffett dmmoff...@gmail.com wrote: +1 On 8/18/2015 3:49 PM, Andy Trimmell wrote: Windows 10 has been torrenting their install. Also Apple iCloud has been a big culprit with backup. We have had a few people with Frostwire seeding videos they've downloaded illegally and didnt know it was running. I simply have them power off each device individually until I found out what it is. As long as we can find the device its really on the customer. I just find it and they do whatever they can at that point. -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Matt Sent: Tuesday, August 18, 2015 3:44 PM To: af@afmug.com Subject: [AFMUG] Customer Upload Bandwidth Maxed Out We have been seeing a good number of customer complaints that there Internet is slow. We look at there PPPoE graph and see there upload is maxed. Then we spend 20 to 60 minutes on the phone with them trying to figure out what is maxing it out. How is everyone else dealing with issues like this? -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team.
Re: [AFMUG] Customer Upload Bandwidth Maxed Out
Going to suck when my Barracuda's block them. Rory -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Brian Webster Sent: Tuesday, August 18, 2015 8:34 PM To: af@afmug.com Subject: Re: [AFMUG] Customer Upload Bandwidth Maxed Out Did they happen to upgrade to Windows 10? Apparently they are pushing updates via torrents by default without users knowing it. http://thehackernews.com/2015/08/windows-10-update.html Thank You, Brian Webster www.wirelessmapping.com www.Broadband-Mapping.com -Original Message- From: Af [mailto:af-boun...@afmug.com] On Behalf Of Matt Sent: Tuesday, August 18, 2015 3:44 PM To: af@afmug.com Subject: [AFMUG] Customer Upload Bandwidth Maxed Out We have been seeing a good number of customer complaints that there Internet is slow. We look at there PPPoE graph and see there upload is maxed. Then we spend 20 to 60 minutes on the phone with them trying to figure out what is maxing it out. How is everyone else dealing with issues like this?
