+1
On 8/18/2015 3:49 PM, Andy Trimmell wrote:
Windows 10 has been torrenting their install. Also Apple iCloud has been a big
culprit with backup. We have had a few people with Frostwire seeding videos
they've downloaded illegally and didnt know it was running.
I simply have them power off each device individually until I found out what it
is. As long as we can find the device its really on the customer. I just find
it and they do whatever they can at that point.
-----Original Message-----
From: Af [mailto:af-boun...@afmug.com] On Behalf Of Matt
Sent: Tuesday, August 18, 2015 3:44 PM
To: af@afmug.com
Subject: [AFMUG] Customer Upload Bandwidth Maxed Out
We have been seeing a good number of customer complaints that there Internet is
slow. We look at there PPPoE graph and see there upload is maxed. Then we
spend 20 to 60 minutes on the phone with them trying to figure out what is
maxing it out. How is everyone else dealing with issues like this?
