[www-issues] [Issue 58303] mailserver is down

2006-01-20 Thread paolomantovani
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303


User paolomantovani changed the following:

  What|Old value |New value

   Attachment data|  |Created an attachment
  |  |(id=33405) refused mail





--- Additional comments from [EMAIL PROTECTED] Fri Jan 20 02:00:39 -0800 
2006 ---
Created an attachment (id=33405)
refused mail


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[www-issues] [Issue 58303] mailserver is down

2006-01-20 Thread louis
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303


User louis changed the following:

  What|Old value |New value

   Assigned to|ddozza|support





--- Additional comments from [EMAIL PROTECTED] Fri Jan 20 08:34:35 -0800 
2006 ---
support, it seems that mail is still being refused from fastweb. please see the 
attached file.
louis

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[www-issues] [Issue 58303] mailserver is down

2006-01-19 Thread louis
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Thu Jan 19 18:22:21 -0800 
2006 ---
davide, we would like to confirm the nature of the problem and for that we need 
for you to try to see if the 
problem persists...

thanks
louis

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[www-issues] [Issue 58303] mailserver is down

2006-01-18 Thread asarkar
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303


User asarkar changed the following:

  What|Old value |New value

Status|RESOLVED  |REOPENED

Resolution|FIXED |





--- Additional comments from [EMAIL PROTECTED] Wed Jan 18 10:13:39 -0800 
2006 ---
Per SUN/Stefan's request, Operations have added .fastwebnet.it domain to the 
whitelist of OO.O mail filtering.  This means we will accept all mail from 
them and will not reject any mail. Please verify if this fixes the problem.

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[www-issues] [Issue 58303] mailserver is down

2006-01-18 Thread asarkar
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303


User asarkar changed the following:

  What|Old value |New value

   Assigned to|support   |ddozza

Status|REOPENED  |NEW





--- Additional comments from [EMAIL PROTECTED] Wed Jan 18 10:14:59 -0800 
2006 ---
Ddozza, Can you please confirm with other community folks in Italy if they 
still experience the problems?

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[www-issues] [Issue 58303] mailserver is down

2006-01-16 Thread ddozza
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Mon Jan 16 03:28:31 -0800 
2006 ---
Very strange, because I use *always* smtp.fastwebnet.it as relay server which 
is 

smtp.fastwebnet.it. 163 IN  A   213.140.2.32

I don't know if fastweb does an IP rotation. 

Anyway lots of people use Fastweb because is a very popular internet provider in
Italy.
This clarifies because other italian people has the same problem.

 

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[www-issues] [Issue 58303] mailserver is down

2006-01-16 Thread asarkar
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303


User asarkar changed the following:

  What|Old value |New value

CC|'cdriga,fs,kcarr,khirano,l|'cdriga,ddozza,fs,kcarr,kh
  |aurentgodard,louis,paoloma|irano,laurentgodard,louis,
  |ntovani,pjanik,st,volkerme|paolomantovani,pjanik,st,v
  |' |olkerme'

Status|NEW   |RESOLVED

Resolution|  |FIXED





--- Additional comments from [EMAIL PROTECTED] Mon Jan 16 02:34:39 -0800 
2006 ---
The last observation appears to be the roo cause!
Here are the details from the spam/virus filter's maillog:
snip
Thu Jan 12 13:58:42 2006 Info: New SMTP ICID 8416856 interface Data 1 
(204.16.10
4.10) address 213.140.2.72 reverse dns host 213-140-2-72.ip.fastwebnet.it 
verifi ed yes Thu Jan 12 13:58:42 2006 Info: ICID 8416856 REJECT SG BLACKLIST 
match sbrs[-10.0 :-2.0] SBRS -2.1 Thu Jan 12 13:58:42 2006 Info: ICID 8416856 
close 
snip
-
Analysis:

The user's email/connection was rejected b'coz they were on the blacklist. Is 
this from a dial-up connection? It looks like fastwebnet.it sends a lot of 
virus/spam messages and all of their messages have been dropped because they 
are being perceived bad. 

Ddozza, 
If you use a static ip we can add it to the whitelist, but if you are using a 
dynamic ip then not sure how we can help you.


BTW, as Stefan mentioned earlier, it's better to open another issues for 
spam/virus related and closing this one as the original mailserver issue is 
resolved. Hence I am marking this resolved. Please re-open this if there still 
is any issue around the overall mail system.

Thanks

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[www-issues] [Issue 58303] mailserver is down

2006-01-13 Thread asarkar
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303


User asarkar changed the following:

  What|Old value |New value

 Status whiteboard|41922 |41922, 43155





--- Additional comments from [EMAIL PROTECTED] Fri Jan 13 00:40:27 -0800 
2006 ---
Another internal request is now opened to look into the errors reported by 
ddozza.

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[www-issues] [Issue 58303] mailserver is down

2006-01-13 Thread asarkar
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Fri Jan 13 00:57:09 -0800 
2006 ---
Ddozza, Can you please confirm if the e-mail that you sent to the 
[EMAIL PROTECTED] mailing list contain any attachment(s)? I am doing some 
research into the 554 error code, and there are instances when this is 
reported when a transaction is cancelled due to the presence of a virus. 
Although it may not be the case for this one, it would be worth verifying if 
any attachments were present.

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[www-issues] [Issue 58303] mailserver is down

2006-01-13 Thread asarkar
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Fri Jan 13 01:25:13 -0800 
2006 ---
Another interesting observation. It seems that fastwebnet.it could be in a few 
blacklisted list(s). Checking to see the error returned from the Spam/Virus 
filter could be because of this too.

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[www-issues] [Issue 58303] mailserver is down

2006-01-12 Thread st
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Thu Jan 12 02:04:39 -0800 
2006 ---
I would recommend to close this issue as fixed wrt to problems with mail 
delivery.
We could follow-up on SPAM problems in a separate issue.


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[www-issues] [Issue 58303] mailserver is down

2006-01-12 Thread ddozza
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Thu Jan 12 14:15:04 -0800 
2006 ---
I have big problems with italian ML.

[EMAIL PROTECTED] 

is very slow. I sent an email yesterday and I couldn't see it delivered yet.

Moreover now I  get error sending email to

[EMAIL PROTECTED]


- These recipients of your message have been processed by the mail server:
[EMAIL PROTECTED]; Failed; 5.1.2 (bad destination system address)

Remote MTA cylon1.sjc.collab.net: network error


 - SMTP protocol diagnostic: 554 cylon1.sjc.collab.net

Reporting-MTA: dns; aa005msg.fastwebnet.it
Received-from-MTA: dns; ms002msg.fastwebnet.it (10.31.41.33)
Arrival-Date: Thu, 12 Jan 2006 22:58:40 +0100

Final-Recipient: rfc822; [EMAIL PROTECTED]
Action: Failed
Status: 5.1.2 (bad destination system address)
Remote-MTA: dns; cylon1.sjc.collab.net

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[www-issues] [Issue 58303] mailserver is down

2006-01-12 Thread ddozza
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Thu Jan 12 14:17:27 -0800 
2006 ---
I have big problems with italian ML.

[EMAIL PROTECTED] 

is very slow. I sent an email yesterday and I couldn't see it delivered yet.

Moreover now I  get error sending email to

[EMAIL PROTECTED]


- These recipients of your message have been processed by the mail server:
[EMAIL PROTECTED]; Failed; 5.1.2 (bad destination system address)

Remote MTA cylon1.sjc.collab.net: network error


 - SMTP protocol diagnostic: 554 cylon1.sjc.collab.net

Reporting-MTA: dns; aa005msg.fastwebnet.it
Received-from-MTA: dns; ms002msg.fastwebnet.it (10.31.41.33)
Arrival-Date: Thu, 12 Jan 2006 22:58:40 +0100

Final-Recipient: rfc822; [EMAIL PROTECTED]
Action: Failed
Status: 5.1.2 (bad destination system address)
Remote-MTA: dns; cylon1.sjc.collab.net

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[www-issues] [Issue 58303] mailserver is down

2006-01-12 Thread karthiksp
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Thu Jan 12 16:03:09 -0800 
2006 ---
I have asked my engineers to check the mail server and would provide an update 
as soon as possible.

Regards,
Karthik
Support Operations

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[www-issues] [Issue 58303] mailserver is down

2006-01-12 Thread karthiksp
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Thu Jan 12 16:42:09 -0800 
2006 ---
I tried to send an email to [EMAIL PROTECTED] and I recieved the mail 
immediately and also it has been archived.The Mail server seems to work 
fine,could you please verify again and get back to us.

Regards,
Karthik
Support Operations


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[www-issues] [Issue 58303] mailserver is down

2006-01-12 Thread pjanik
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Thu Jan 12 23:22:45 -0800 
2006 ---
karthiksp: hmm.

ddoza reported that in the past, it was not working for some unknown reason for
him. You answered that it works for you now, which leaves a question why the
service you provide is so volatile. To answer such question, please do not use
the logic it works now - it worked before, but have a look in the logs
*why* it failed *before*. This way, we can see *the solution*. Right now, we
only see it works now, so it worked before.


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[www-issues] [Issue 58303] mailserver is down

2006-01-10 Thread khirano
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Tue Jan 10 00:03:11 -0800 
2006 ---
FYI:
I tried googling feedback@website.openoffice.org and found the following
interesting pages:
1. http://website.openoffice.org/
2. http://www.mail-archive.com/lists.html
3.
http://www.objectssearch.com/mailarchive/[EMAIL PROTECTED]

If you take a look at:
http://www.mail-archive.com/cvs%40ui.openoffice.org/maillist.html
You will see what Stefan is talking about cvs@ui.openoffice.org far easier than
taking a look at:
http://ui.openoffice.org/servlets/BrowseList?listName=cvsfrom=2006-01-01to=2006-01-31
:)
Are they useful for spammers?
;)


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[www-issues] [Issue 58303] mailserver is down

2006-01-09 Thread khirano
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Mon Jan  9 22:51:28 -0800 
2006 ---
Hi Karishma,
Yes, spam mails are hitting our several cvs-lists, issues-lists and other
mailing lists very well these days in the beginning of the new year.
For example, please take a look at:
feedback@website.openoffice.org
http://website.openoffice.org/servlets/BrowseList?listName=feedbackfrom=2006-01-01to=2006-01-31count=232by=datepaged=false


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[www-issues] [Issue 58303] mailserver is down

2006-01-08 Thread st
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Sun Jan  8 02:52:05 -0800 
2006 ---
A short look in the archive of one of the CVS list will show that there are more
SPAM than notification messages
http://ui.openoffice.org/servlets/BrowseList?listName=cvsfrom=2006-01-01to=2006-01-31


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[www-issues] [Issue 58303] mailserver is down

2006-01-06 Thread karishmaa
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Fri Jan  6 04:12:36 -0800 
2006 ---
Khirano,

Can you please let us know if you are still receiving spam mails in the mailing
lists.

Regards,
Karishma - Helpdesk

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[www-issues] [Issue 58303] mailserver is down

2005-12-29 Thread jkavitha
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Thu Dec 29 06:21:58 -0800 
2005 ---
Hi,

We have been monitoring the site for the past few days and found that it is
working much better than before. Can you please confirm us whether we can close
this case or we can keep it open to track it further.

Thanks,
Kavitha-helpdesk

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[www-issues] [Issue 58303] mailserver is down

2005-12-29 Thread grsingleton
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Thu Dec 29 15:55:35 -0800 
2005 ---
Speaking only for myself, I do believe the problem is solved.

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[www-issues] [Issue 58303] mailserver is down

2005-12-29 Thread khirano
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Thu Dec 29 16:38:50 -0800 
2005 ---
Yes, it is better now.
But are we sure that the new spam filter is working well?

Can Aniruddha Sarkar and/or Kavitha Jayakumar check out what we are receiving
now at openoffice.org lists including:
feedback@website.openoffice.org
cvs@cs.openoffice.org
cvs@marketing.openoffice.org
cvs@specs.openoffice.org
cvs@ru.openoffice.org
cvs@specs.openoffice.org
issues@scripting.openoffice.org
issues@tr.openoffice.org
issues@cs.openoffice.org
[EMAIL PROTECTED]
[EMAIL PROTECTED]
[EMAIL PROTECTED]
.

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[www-issues] [Issue 58303] mailserver is down

2005-12-29 Thread karthiksp
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Thu Dec 29 20:14:25 -0800 
2005 ---
Hi Khirano
  We will verify the mailing lists as mentioned in your previous 
description and will get back to you as soon as possible.

Regards,
Karthik-Helpdesk

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[www-issues] [Issue 58303] mailserver is down

2005-12-09 Thread grsingleton
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Fri Dec  9 16:53:17 -0800 
2005 ---
Louis asked if the situation was better. From the little I posted today, I would
say yes it is better. I will monitor for the next few days.

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[www-issues] [Issue 58303] mailserver is down

2005-12-08 Thread grsingleton
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Thu Dec  8 04:34:40 -0800 
2005 ---
I see no change. Message are being queued up on my system because of refusals.
e.g.

# mailq
/var/spool/mqueue (2 requests)
-Q-ID- --Size-- -Priority- ---Q-Time---
Sender/RecipientjB8CRBRG023817  899 151455 Dec  8 07:27
[EMAIL PROTECTED]
  8BITMIME   (Deferred: Connection refused by asmx1.sfo.collab.net.)
users@openoffice.org
 (Deferred: Connection refused by asmx1.sfo.collab.net.)
jB8CVCvW023841 1382 151971 Dec  8 07:31 [EMAIL PROTECTED]
  8BITMIME   (Deferred: 451 4.7.1 Please try again later)
users@openoffice.org
 (Deferred: 451 4.7.1 Please try again later)
Total requests: 2
/var/spool/clientmqueue is empty
Total requests: 0
# 

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[www-issues] [Issue 58303] mailserver is down

2005-12-08 Thread louis
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303


User louis changed the following:

  What|Old value |New value

   Assigned to|support   |grsingleton





--- Additional comments from [EMAIL PROTECTED] Thu Dec  8 05:48:42 -0800 
2005 ---
Hi
Hm. I'm not seeing delays, Gerry. Would you want to check anew?

Louis

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[www-issues] [Issue 58303] mailserver is down

2005-12-08 Thread asarkar
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Thu Dec  8 14:24:53 -0800 
2005 ---
Due to the anticipated Virus/Worm attack, the OO.o server was moved behind the 
new Brightmail Spam-protection cluster to-day. CN operations team is 
monitoring the site closely after this move. The initial analysis shows that a 
huge volume of Spams/Worms are already caught by the new spam filter.

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[www-issues] [Issue 58303] mailserver is down

2005-12-08 Thread st
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303


User st changed the following:

  What|Old value |New value

   Assigned to|grsingleton   |support





--- Additional comments from [EMAIL PROTECTED] Thu Dec  8 16:04:38 -0800 
2005 ---
Our empty mail queue and the measured delays tell me that the switch to the
Spam-protection cluster was very helpful.

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[www-issues] [Issue 58303] mailserver is down

2005-12-08 Thread asarkar
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Thu Dec  8 16:20:05 -0800 
2005 ---
CN support will continue to monitor this site.

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[www-issues] [Issue 58303] mailserver is down

2005-12-07 Thread asarkar
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Wed Dec  7 12:08:54 -0800 
2005 ---
Some of the other SUN sites are now behind the new brightmail spam-protection 
cluster. This has taken the load off the mail server (asmx1). Coupled with 
that, operations made some slight changes to the mail server configurations. 
We verified that the overall mail performance had now improved significantly. 
CN operations will monitor the behaviour of the new Brightmail cluster and 
schedule to place the openoffice.org server behind that setup early next week. 
In the interim I believe the mail delays should be already reduced drastically.

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[www-issues] [Issue 58303] mailserver is down

2005-12-06 Thread st
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Tue Dec  6 05:22:00 -0800 
2005 ---
As I said in my comment on Fri Nov 25 11:17:33 -0800 2005 outbound notification
messages are delivered nost of the time with a reasonable delay of some minutes.
The problem persists for inbound messages with the unavailability (connection
refused, error message 451 4.7.1 Please try again later) of 
asmx1.sfo.collab.net.

   Mail Queue (16 requests)
--Q-ID-- --Size-- -Q-Time- Sender/Recipient
OAA29562   77 Tue Dec  6 14:00 root
 (Deferred: 451 4.7.1 Please try again later)
   [EMAIL PROTECTED]
OAA29649   77 Tue Dec  6 14:02 root
 (Deferred: 451 4.7.1 Please try again later)
   [EMAIL PROTECTED]
NAA28824   77 Tue Dec  6 13:45 root
 (Deferred: 451 4.7.1 Please try again later)
   [EMAIL PROTECTED]
NAA28868   77 Tue Dec  6 13:47 root
 (Deferred: 451 4.7.1 Please try again later)
   [EMAIL PROTECTED]
NAA28098   77 Tue Dec  6 13:30 root
 (Deferred: 451 4.7.1 Please try again later)
   [EMAIL PROTECTED]

and so on...

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[www-issues] [Issue 58303] mailserver is down

2005-12-05 Thread fs
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Mon Dec  5 06:59:18 -0800 
2005 ---
Still experiencing problems with delayed delivery of mail.
As moderator of several mailing lists in the DBA project, I have to approve
messages from non-subscribers. Those messages rarely appear in the mailing list.
My moderation/acceptance mails seem to be silently dropped.

The last three mails I sent (one at 2005-12-01, 2 about 8 hours ago) suffered
from this problem. While 8 hours are already at the limit, though can perhaps be
explained with high server load, 4 days is simply inacceptable.

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[www-issues] [Issue 58303] mailserver is down

2005-12-05 Thread jkavitha
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Mon Dec  5 07:29:17 -0800 
2005 ---
We understand your concern,in order to resolve this issue, it has been escalated
to our II level support to give much more higher importance to resolve this
immediately.

Thanks,
Kavitha-helpdesk

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[www-issues] [Issue 58303] mailserver is down

2005-12-05 Thread asarkar
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Mon Dec  5 16:53:36 -0800 
2005 ---
The mail server appears to be delivering messages quickly right now. There was 
a spike in the incoming mails earlier in the day, which has since then reduced.

Also, the upgraded Brightmail server is currently being setup and should be 
operational in the next few days.

http://stats.services.openoffice.org/stats/lists/delaylog.txt shows 
improvement too.

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[www-issues] [Issue 58303] mailserver is down

2005-12-05 Thread asarkar
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Mon Dec  5 17:03:23 -0800 
2005 ---
My post was around 5-01 PM Pacific.

Noticed these on the URL: 
http://stats.services.openoffice.org/stats/lists/delaylog.txt

2005-12-06-01-57: 262 secs mail delay (users) mins: 4 
2005-12-06-01-57: 259 secs mail delay (allbugs) mins: 4 
2005-12-06-01-58: 258 secs mail delay (allbugs) mins: 4 

FYI: I got fairly quick response when I post these in IZ.


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[www-issues] [Issue 58303] mailserver is down

2005-12-04 Thread grsingleton
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Sun Dec  4 05:51:00 -0800 
2005 ---
Well soemthing is still *VERY* wrong here.  the mailserver was working and then
suddenly started to refuse connections, again.

# sendmail -v -q

Running /var/spool/mqueue/jB4DVdNl026896 (sequence 1 of 1)
users@openoffice.org... Connecting to asmx1.sfo.collab.net. via esmtp...
users@openoffice.org... Deferred: Connection refused by asmx1.sfo.collab.net.
# 

Please tell me what I can do to help resolve this problem.

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[www-issues] [Issue 58303] mailserver is down

2005-12-04 Thread louis
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303


User louis changed the following:

  What|Old value |New value

   Assigned to|support   |grsingleton





--- Additional comments from [EMAIL PROTECTED] Sun Dec  4 09:41:51 -0800 
2005 ---
gerry, are you still experiencing the problem?

reassign to support if yes.

Louis

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[www-issues] [Issue 58303] mailserver is down

2005-12-04 Thread grsingleton
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303


User grsingleton changed the following:

  What|Old value |New value

   Assigned to|grsingleton   |support





--- Additional comments from [EMAIL PROTECTED] Sun Dec  4 11:55:48 -0800 
2005 ---
Outages are fewer but still exist. See my comment from this morning.

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[www-issues] [Issue 58303] mailserver is down

2005-12-04 Thread grsingleton
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Sun Dec  4 12:02:18 -0800 
2005 ---
As proof, here is my latest attempt to respond to the mailing lists:

# mailq
/var/spool/mqueue (1 request)
-Q-ID- --Size-- -Priority- ---Q-Time---
Sender/RecipientjB4K05TU028661  333 150878 Dec  4 15:00
[EMAIL PROTECTED]
 (Deferred: Connection refused by asmx1.sfo.collab.net.)
users@openoffice.org
 (Deferred: Connection refused by asmx1.sfo.collab.net.)
Total requests: 1
/var/spool/clientmqueue is empty
Total requests: 0
# 

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[www-issues] [Issue 58303] mailserver is down

2005-12-04 Thread pjanik
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Sun Dec  4 12:28:44 -0800 
2005 ---
Evidence:

[EMAIL PROTECTED]:~ echo quit | telnet asmx1.sfo.collab.net 25
Trying 64.125.133.81...
Connected to asmx1.sfo.collab.net.
Escape character is '^]'.
Connection closed by foreign host.
[EMAIL PROTECTED]:~ echo quit | telnet asmx1.sfo.collab.net 25
Trying 64.125.133.81...
telnet: connect to address 64.125.133.81: Connection refused
[EMAIL PROTECTED]:~ echo quit | telnet asmx1.sfo.collab.net 25
Trying 64.125.133.81...
telnet: connect to address 64.125.133.81: Connection refused
[EMAIL PROTECTED]:~ date -u
Sun Dec  4 20:27:32 UTC 2005
[EMAIL PROTECTED]:~ 

Hmm, maybe the setup is so dumb that it limits connections per IP also for
regular writers like grsingleton or me are?


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[www-issues] [Issue 58303] mailserver is down

2005-12-04 Thread louis
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Sun Dec  4 14:09:29 -0800 
2005 ---
Mail is having problems again, which is disappointing.  Let's look at 
http://stats.services.openoffice.org/
stats/lists/delaylog.txt for confirmation.

I've reopened the Extranet issue #43. BTW, this doesn't seem really to relate 
to PCN 41922.

louis



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[www-issues] [Issue 58303] mailserver is down

2005-12-02 Thread grsingleton
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Fri Dec  2 04:31:14 -0800 
2005 ---
Well is is 07h30EST and we still have a problem. I have the following in my mail
spool:

[EMAIL PROTECTED] mqueue]# !mai
mailq
/var/spool/mqueue (1 request)
-Q-ID- --Size-- -Priority- ---Q-Time---
Sender/RecipientjB2CKYD9007103 2390 242955 Dec  2 07:20
[EMAIL PROTECTED]
 (Deferred: Connection refused by asmx1.sfo.collab.net.)
users@openoffice.org
 (Deferred: Connection refused by asmx1.sfo.collab.net.)
Total requests: 1
/var/spool/clientmqueue is empty
Total requests: 0
[EMAIL PROTECTED] mqueue]#

Is there anything I can do to help?

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[www-issues] [Issue 58303] mailserver is down

2005-12-02 Thread asarkar
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Fri Dec  2 17:54:04 -0800 
2005 ---
*** Issue 58656 has been marked as a duplicate of this issue. ***

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[www-issues] [Issue 58303] mailserver is down

2005-12-02 Thread asarkar
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Fri Dec  2 18:02:45 -0800 
2005 ---
Am able to telnet to port 25 with no problems. Can you please verify if this 
is still happening?

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[www-issues] [Issue 58303] mailserver is down

2005-12-02 Thread grsingleton
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Fri Dec  2 18:16:25 -0800 
2005 ---
Telneting in is not what sendmail does so this test has limited value. I have
tried this whilst getting refusals and had no success at these times. Tried a
message to both of us and the queue is clearing as expected. Whether or not it
is delivered in a timely manner is something else than what this issue 
addresses.

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[www-issues] [Issue 58303] mailserver is down

2005-12-01 Thread st
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Thu Dec  1 08:03:27 -0800 
2005 ---
There is some slight improvement. But from the provided graphs and logs you will
see that asmx1 still suffer from longer periods of unavailability.

Please find the most recent bounce below.

The original message was received at Mon, 28 Nov 2005 05:04:01 -0700 (MST)
from [129.157.128.5]

   - The following addresses had permanent fatal errors -
[EMAIL PROTECTED]

   - Transcript of session follows -
[EMAIL PROTECTED]... Deferred: Connection refused by asmx1.sfo.collab.net.
Message could not be delivered for 3 days
Message will be deleted from queue



Reporting-MTA: dns; brmea-mail-4.sun.com
Arrival-Date: Mon, 28 Nov 2005 05:04:01 -0700 (MST)

Final-Recipient: RFC822; [EMAIL PROTECTED]
Action: failed
Status: 4.4.7
Last-Attempt-Date: Thu, 1 Dec 2005 09:00:19 -0700 (MST)


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[www-issues] [Issue 58303] mailserver is down

2005-11-30 Thread grsingleton
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Wed Nov 30 04:19:18 -0800 
2005 ---
Yes. I have questions. You claim that one message got through. I have had that
experience too. I see a problem here, the server is blocking port 25 and
refusing connections vis a vis the following that have been sitting waiting for
asmx1.sfo.collab.net to accept connections:

[EMAIL PROTECTED] root]# date
Wed Nov 30 07:11:57 EST 2005
[EMAIL PROTECTED] root]# mailq
/var/spool/mqueue (8 requests)
-Q-ID- --Size-- -Priority- ---Q-Time---
Sender/RecipientjAU71u82021655 4630 484301 Nov 30 02:01
MAILER-DAEMON
 (Deferred: 451 4.7.1 Please try again later)
[EMAIL PROTECTED]
 (Deferred: 451 4.7.1 Please try again later)
jAU31ugW020439 2629 842369 Nov 29 22:01 MAILER-DAEMON
 (Deferred: 451 4.7.1 Please try again later)
[EMAIL PROTECTED]
 (Deferred: 451 4.7.1 Please try again later)
jAU31ugX020439 2781 842423 Nov 29 22:01 MAILER-DAEMON
 (Deferred: 451 4.7.1 Please try again later)
[EMAIL PROTECTED]
 (Deferred: 451 4.7.1 Please try again later)
jAU31ugY020439 2871 842611 Nov 29 22:01 MAILER-DAEMON
 (Deferred: 451 4.7.1 Please try again later)
[EMAIL PROTECTED]
 (Deferred: 451 4.7.1 Please try again later)
jAU2VQ9C020284 25421053111+Nov 29 21:31 [EMAIL PROTECTED]
  8BITMIME   (Deferred: 451 4.7.1 Please try again later)

dev@documentation.openoffice.org
 (Deferred: 451 4.7.1 Please try again later)
jATMk3sS018936  5731591179+Nov 29 17:46 [EMAIL PROTECTED]
 (Deferred: 451 4.7.1 Please try again later)
users@openoffice.org
 (Deferred: 451 4.7.1 Please try again later)
jATMhCRF018920  6801591234+Nov 29 17:43 [EMAIL PROTECTED]
 (Deferred: 450 Requested mail action not taken-Try
later:sv5pub.verizon.net)
[EMAIL PROTECTED]
 (Deferred: 450 Requested mail action not taken-Try
later:sv5pub.verizon.net)
jATMvrag018994  9171591422+Nov 29 17:58 [EMAIL PROTECTED]
 (Deferred: 451 4.7.1 Please try again later)
users@openoffice.org
 (Deferred: 451 4.7.1 Please try again later)
Total requests: 8
/var/spool/clientmqueue is empty
Total requests: 0
[EMAIL PROTECTED] root]# date
Wed Nov 30 07:12:04 EST 2005
[EMAIL PROTECTED] root]#


I suggested on Fri Nov 25 10:35:59 -0800 2005 that

You might want to set the ConnectionRateThrottle parameter in Sendmail
(confCONNECTION_RATE_THROTTLE in sendmail.mc) quite low, like to around 3.
That delays connections if more than 3/second come in.  While it
still doesn't really prevent the DoS, it can smooth the load on the machine.
Or you can use Sendmail 8.13's more fine-grained rate_control features so
that any one IP address can't open too many connections too quickly.

But the better solution of blocking offending IPs in access.db is probably
a good one for now.

It seems that neither has been implemented; hence we have an on-going problem.
As colead of the documentation project I have a responsibility to respond in a
timely fashion to my group and it is frustrating to *NOT* be able to do so. I do
understand about a virus storm and I also understand about trying to accept all
but when most of the viruses carry payload there are ways to handle this and the
few legitimate messages that might be affected would be stripped anyway so ...


Please explain why this cannot be resolved.


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[www-issues] [Issue 58303] mailserver is down

2005-11-30 Thread grsingleton
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Wed Nov 30 04:22:15 -0800 
2005 ---
added louis to cc list

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[www-issues] [Issue 58303] mailserver is down

2005-11-30 Thread louis
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Wed Nov 30 06:39:57 -0800 
2005 ---
support, would you be able to investigate to see if grsingleton's suggestions 
have been implemented? And 
if they have not been, to indicate what has been done to resolve the current 
situation of delays and to 
prevent future outages?

thanks!

Louis

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[www-issues] [Issue 58303] mailserver is down

2005-11-30 Thread karishmaa
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Wed Nov 30 07:34:04 -0800 
2005 ---
Louis,

I have put across your query to Ops regarding port 25 and if grsingleton's
suggestions have been implemented. Awaiting their response on this.

Thanks,
Karishma-Helpdesk

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[www-issues] [Issue 58303] mailserver is down

2005-11-30 Thread louis
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Wed Nov 30 08:14:33 -0800 
2005 ---
thanks

louis

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[www-issues] [Issue 58303] mailserver is down

2005-11-30 Thread asarkar
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Wed Nov 30 15:57:37 -0800 
2005 ---
To alleviate the current situation, here is what the operations team has done:

The problem is that the # of smtp connection to our mail server was limited
to 100, and most of these connections were used (mostly) by e-mails of nature 
spam/virus.  This is why external mail servers were not able to deliver the 
messages and were getting connection refused.  

As of now, they've increased the # of smtp connection to our mail server
(asmx1.sfo) to 200.  The spam filter on the server seems to be holding with 
this setting, but they will keep an eye on things to make sure it doesn't 
cause problem on that server(the brightmail one).  A test message from a 
separate domain came through within 5 minutes.  The increased number of smtp 
connections seems to be helping now.  

Please let us know if you are seeing better results on your end after this 
change was done to-day. We can understand that delays in mail messages cause a 
huge inconvenience for the Openoffice user community.

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[www-issues] [Issue 58303] mailserver is down

2005-11-29 Thread grsingleton
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Tue Nov 29 05:47:37 -0800 
2005 ---
Please explain why port 25 is consistently blocked. This has gone on too long
and there are solutions.

e.g.

sendmail -v -q

Running /var/spool/mqueue/jATCpH5r016147 (sequence 1 of 3)
users@openoffice.org... Connecting to asmx1.sfo.collab.net. via esmtp...
users@openoffice.org... Deferred: Connection refused by asmx1.sfo.collab.net.

Running /var/spool/mqueue/jATCkHjm016111 (sequence 2 of 3)
users@openoffice.org... Deferred: Connection refused by asmx1.sfo.collab.net.

Running /var/spool/mqueue/jATCKGpq016003 (sequence 3 of 3)
dev@documentation.openoffice.org,[EMAIL PROTECTED],[EMAIL 
PROTECTED],[EMAIL PROTECTED],[EMAIL PROTECTED]...
Deferred: Connection refused by asmx1.sfo.collab.net.


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[www-issues] [Issue 58303] mailserver is down

2005-11-29 Thread louis
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Tue Nov 29 16:43:54 -0800 
2005 ---
support, would you be willing to have a look at this?

thanks
louis

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[www-issues] [Issue 58303] mailserver is down

2005-11-29 Thread jkavitha
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303


User jkavitha changed the following:

  What|Old value |New value

 Status whiteboard|  |41922





--- Additional comments from [EMAIL PROTECTED] Tue Nov 29 21:16:16 -0800 
2005 ---
Hi grsingleton,

We've sent an email to an account on a test project in openoffice.org and I was
able to receive it. Operations are currently seeing spike of spam/virus and have
updated that it all depends on the configuration of your mail server, on how
often it tries to deliver the email.This is saturating the smtp connection on
asmx1.sfo server.  Even to identify if an email is spam or not the server needs
to make a smtp connection, which uses up a smtp connection.  Once the customer
sents an email,it gets to our smtp server, it shouldn't take very long to get
delivered. Hence please verify and contact us if you have any questions.

Thanks,
Kavitha-Helpdesk

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[www-issues] [Issue 58303] mailserver is down

2005-11-27 Thread grsingleton
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Sun Nov 27 06:23:43 -0800 
2005 ---
Things are back to square one again. I find the following on my mailserver:
Running /var/spool/mqueue/jARDWVY3001364 (sequence 1 of 7)
users@openoffice.org... Connecting to asmx1.sfo.collab.net. via esmtp...
users@openoffice.org... Deferred: Connection refused by asmx1.sfo.collab.net.

Running /var/spool/mqueue/jARCUslf001052 (sequence 2 of 7)
[EMAIL PROTECTED]... Deferred: Connection refused by
asmx1.sfo.collab.net.

Running /var/spool/mqueue/jARDUKBk001355 (sequence 3 of 7)
users@openoffice.org... Deferred: Connection refused by asmx1.sfo.collab.net.

What is starange is that messages posted via gmane are getting through. Please
fix asap.


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[www-issues] [Issue 58303] mailserver is down

2005-11-26 Thread jobin
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Sat Nov 26 04:20:51 -0800 
2005 ---
St , 
We have put forth your queries to the engineers . we would be updating this 
issue when the engineers do provide us with their best guess estimate for 
resolving this issue.

Thanks
Jobin.



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[www-issues] [Issue 58303] mailserver is down

2005-11-25 Thread volkerme
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Fri Nov 25 00:35:38 -0800 
2005 ---
Another day with a very very bad mailsystem.
The time to get a mail on the list is about 24 hours. And I got this:
---
Delivery to the following recipient has been delayed:

users@de.openoffice.org

Message will be retried for 2 more day(s)

Technical details of temporary failure:
TEMP_FAILURE: Could not initiate SMTP conversation with any hosts:
[asmx1.sfo.collab.net. (5): Connection timed out]
---

Support: Please tell us here in clear words, what problem the mailsystem has and
how long it will take to fix it.

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[www-issues] [Issue 58303] mailserver is down

2005-11-25 Thread grsingleton
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Fri Nov 25 10:35:59 -0800 
2005 ---
You might want to set the ConnectionRateThrottle parameter in Sendmail
(confCONNECTION_RATE_THROTTLE in sendmail.mc) quite low, like to around 3.
That delays connections if more than 3/second come in.  While it
still doesn't really prevent the DoS, it can smooth the load on the machine.
Or you can use Sendmail 8.13's more fine-grained rate_control features so
that any one IP address can't open too many connections too quickly.

But the better solution of blocking offending IPs in access.db is probably
a good one for now.


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[www-issues] [Issue 58303] mailserver is down

2005-11-25 Thread st
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Fri Nov 25 11:12:47 -0800 
2005 ---
My understanding is that messages generated at the site (IZ, CVS notifications)
are sent with a reasonable delay.
It seems that the messages handled and sent from the site are bounces or
webmaster@, hostmaster@, ... messages.
I leave it to support to give an update on the actions taken and the expected
timeframe needed to resolve the issue. Please whether messages sent in the last
days and accepted by the OOo mail exchanger will be send at some point of time.


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[www-issues] [Issue 58303] mailserver is down

2005-11-25 Thread st
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Fri Nov 25 11:17:33 -0800 
2005 ---
My understanding is that messages generated at the site (IZ, CVS notifications)
are sent within a reasonable delay.
It seems that the messages handled and then sent from the site are to a large
extend bounces or webmaster@, hostmaster@, ... messages.
I leave it to support to give an update on the actions taken and the expected
timeframe needed to resolve the issue. Please let us know whether messages sent
in the last days and accepted by the OOo mail exchanger will be send at some
point of time.


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[www-issues] [Issue 58303] mailserver is down

2005-11-25 Thread karthiksp
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Fri Nov 25 12:54:09 -0800 
2005 ---
We had over 15 mails queued on the mailers yesterday. The status of the 
mails queue as of now is:
messages in queue: 43738
messages in queue but not yet preprocessed: 0
As of now the server is doing over 350mails/sec.
The indexers are fine as well.Mails are flowing and queue size have reduced by 
over 60%

Regards
Karthik-Helpdesk

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[www-issues] [Issue 58303] mailserver is down

2005-11-25 Thread st
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Fri Nov 25 13:11:54 -0800 
2005 ---
You will have noticed that asmx1.sfo.collab.net is not available most of the 
time.
Messages bounce because they couldn't be deliverd for 3 days.
I'm sure you take the appropriate action instead of letting the machine work on
the useless webmaster mails.
Could you please answer the questions about
the expected timeframe needed to resolve the issue and 
whether messages sent in the last days will be send?



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[www-issues] [Issue 58303] mailserver is down

2005-11-25 Thread pjanik
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Fri Nov 25 13:32:21 -0800 
2005 ---
[EMAIL PROTECTED]:~ date -u
Fri Nov 25 21:30:25 UTC 2005
[EMAIL PROTECTED]:~ telnet asmx1.sfo.collab.net 25
Trying 64.125.133.81...
telnet: connect to address 64.125.133.81: Connection refused
[EMAIL PROTECTED]:~ mailq
-Queue ID- --Size-- Arrival Time -Sender/Recipient---
7D9466AFF8 1906 Thu Nov 24 20:18:10  [EMAIL PROTECTED]
  (connect to asmx1.sfo.collab.net[64.125.133.81]: Connection refused)
 dev@l10n.openoffice.org

469E86AFF5  949 Fri Nov 25 06:56:43  [EMAIL PROTECTED]
  (connect to asmx1.sfo.collab.net[64.125.133.81]: Connection refused)
 [EMAIL PROTECTED]

97E616AFFB 1094 Thu Nov 24 19:37:04  [EMAIL PROTECTED]
  (connect to asmx1.sfo.collab.net[64.125.133.81]: Connection refused)
 dev@native-lang.openoffice.org

-- 4 Kbytes in 3 Requests.
[EMAIL PROTECTED]:~ 


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[www-issues] [Issue 58303] mailserver is down

2005-11-24 Thread st
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303


User st changed the following:

  What|Old value |New value

OtherIssuesDependingOnThis|  |2587

   Assigned to|st|support





--- Additional comments from [EMAIL PROTECTED] Tue Nov 22 06:16:28 -0800 
2005 ---
thanks for filing the issue; reassigning to support.

CollabNet has been notified Monday 15:30 EST via extranet issue 43.

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[www-issues] [Issue 58303] mailserver is down

2005-11-24 Thread pjanik
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Wed Nov 23 13:04:55 -0800 
2005 ---
It is

Wed Nov 23 21:01:33 UTC 2005

now and I have seen only ~10 mails from OOo today. So the queue is probably not
processed.

There is no incoming mail possible:

[EMAIL PROTECTED]:~ telnet asmx1.sfo.collab.net 25
Trying 64.125.133.81...
Connected to asmx1.sfo.collab.net.
Escape character is '^]'.
220 asmx1.sfo.collab.net ESMTP Sendmail 8.12.8/8.12.8; Wed, 23 Nov 2005 13:01:52
-0800
helo q
250 asmx1.sfo.collab.net Hello gate.rudna.net [195.122.192.66], pleased to meet 
you
mail from: [EMAIL PROTECTED]
451 4.7.1 Please try again later

So why the queue is not able to process it? My old notebook handles ~1 mails
a day for me. Why the site is not able to handle 300x more?


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[www-issues] [Issue 58303] mailserver is down

2005-11-24 Thread cdriga
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http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Wed Nov 23 14:05:52 -0800 
2005 ---
One new behaviour that makes this mail server failure different from previous
ones is the fact that the postings to mail lists do not even get to the 
archives.

Usually, the messages were getting instantly on the lists archives and depending
on the load...they were later (in some hours) reaching the subscribers.

I've sent some messages to a list (dev@ro.openoffice.org) 5-6 hours ago and they
are not even in the archive yet.


~cristian

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[www-issues] [Issue 58303] mailserver is down

2005-11-24 Thread grsingleton
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http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Wed Nov 23 05:33:30 -0800 
2005 ---
As of this morning, the mailserver is still refusing connections. As a matter of
fact, it appears to be stalled or dead:

sendmail -v -q

Running /var/spool/mqueue/jANDSnOf031260 (sequence 1 of 1)
users@openoffice.org... Connecting to asmx1.sfo.collab.net. via esmtp...
users@openoffice.org... Deferred: Connection refused by asmx1.sfo.collab.net

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[www-issues] [Issue 58303] mailserver is down

2005-11-24 Thread louis
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http://www.openoffice.org/issues/show_bug.cgi?id=58303


User louis changed the following:

  What|Old value |New value

Status|STARTED   |NEW





--- Additional comments from [EMAIL PROTECTED] Wed Nov 23 05:55:35 -0800 
2005 ---
according to helpdesk (CollabNet), as of 08:42 UTC:  

Engineers have updated us that the nearly 229644 messages are queued and this
takes bit more time to clear up.They can see that mails can be sent and but
received slowly. They are still monitoring on its performance proactively.

Not known how long it will take to go through the queue.  Support, anything you 
can do to expedite it?

Louis



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[www-issues] [Issue 58303] mailserver is down

2005-11-24 Thread pjanik
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Wed Nov 23 05:29:50 -0800 
2005 ---
The URL is inaccessible for mere mortals.


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[www-issues] [Issue 58303] mailserver is down

2005-11-24 Thread pjanik
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Thu Nov 24 00:05:19 -0800 
2005 ---
cs: the To: header is irrelevant. What is in the headers - have you got these
mails *via* openoffice.org/CollapseNet mailservers?


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[www-issues] [Issue 58303] mailserver is down

2005-11-24 Thread cs
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Wed Nov 23 23:13:42 -0800 
2005 ---
I got about hundred mails with a 75kb attachment (probably a virus) where the
To: field is ending in @openoffice.org.

Some of the subjects are:

  Paris Hilton  Nicole Richie
  You_visit_illegal_websites
  hi, ive a new mail address
  Mail delivery failed
  smtp mail failed

Could this be related to the mail problems

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[www-issues] [Issue 58303] mailserver is down

2005-11-24 Thread pjanik
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Thu Nov 24 02:22:09 -0800 
2005 ---
Update:

Thu Nov 24 10:21:39 UTC 2005

[EMAIL PROTECTED]:~ telnet asmx1.sfo.collab.net 25
Trying 64.125.133.81...
Connected to asmx1.sfo.collab.net.
Escape character is '^]'.
220 asmx1.sfo.collab.net ESMTP Sendmail 8.12.8/8.12.8; Thu, 24 Nov 2005 02:19:51
-0800
helo q
250 asmx1.sfo.collab.net Hello s.janik.cz [81.27.197.66], pleased to meet you
mail from: [EMAIL PROTECTED]
451 4.7.1 Please try again later

so still no incoming mail


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[www-issues] [Issue 58303] mailserver is down

2005-11-24 Thread cdriga
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Thu Nov 24 02:48:25 -0800 
2005 ---
I bet that disabling email forwarding to addresses like [EMAIL PROTECTED]
and keeping this service only for mail lists and IZ would suddenly make things
work. 

The forwarding is a usefull service but also it is unfortunately a method for
sabotaging the mail server. And it is a easy method available for anybody who
has the power to send mass emails loaded with attachments. 

Guess that under the circumstances, it worth trying to disable the forwarding
for a while. 

BTW: I received one of the messages I sent yesterday to the lists. The previous
one did not manged through. I am curious if it's lost.

~cdriga

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[www-issues] [Issue 58303] mailserver is down

2005-11-24 Thread cdriga
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Thu Nov 24 02:35:06 -0800 
2005 ---
Hi,

I get hundreds of such messages per day..sent to my @openoffice.org address.

Here are the full headers for one of them:

X-Account-Key: account1
X-UIDL: aa7ae201b15c8d105833e1cad7c04d41
X-Mozilla-Status: 0201
X-Mozilla-Status2: 1000
Return-path: [EMAIL PROTECTED]
Envelope-to: [EMAIL PROTECTED]
Delivery-date: Thu, 24 Nov 2005 06:16:22 +0200
Received: from s002.sfo.collab.net ([64.125.133.202] helo=openoffice.org)
by muntenia.romedchim.com with smtp (Exim 4.52)
id 1Ef8X0-0005Cl-Er
for [EMAIL PROTECTED]; Thu, 24 Nov 2005 06:16:22 +0200
Received: (qmail 12495 invoked by uid 5302); 23 Nov 2005 12:48:11 -
Delivered-To: [EMAIL PROTECTED]
Received: (qmail 13722 invoked from network); 22 Nov 2005 21:42:02 -
Received: from asmx1.sfo.collab.net (64.125.133.81)
  by s002.sfo.collab.net with SMTP; 22 Nov 2005 21:42:02 -
Received: from fvksil.com ([70.105.166.108])
by asmx1.sfo.collab.net (8.12.8/8.12.8) with SMTP id jAMLeg1q021671;
Tue, 22 Nov 2005 13:40:43 -0800
From: [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Date: Tue, 22 Nov 2005 21:33:53 UTC
Subject: Paris_Hilton__Nicole_Richie
Importance: Normal
X-Priority: 3 (Normal)
Message-ID: [EMAIL PROTECTED]
MIME-Version: 1.0
Content-Type: multipart/mixed; boundary2b7fb0.bc11ebb20bbf5e1
Content-Transfer-Encoding: 7bit

This is a multi-part message in MIME format.

--===2b7fb0.bc11ebb20bbf5e1

The Simple Life:

View Paris Hilton  Nicole Richie video clips , pictures  more ;)
Download is free until Jan, 2006!

Please use our Download manager.
--===2b7fb0.bc11ebb20bbf5e1
Content-Type: application/octet-stream; name=downloadm.zip
Content-Transfer-Encoding: base64
Content-Disposition: attachment; filename=downloadm.zip


~cdriga

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[www-issues] [Issue 58303] mailserver is down

2005-11-24 Thread cs
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303





--- Additional comments from [EMAIL PROTECTED] Thu Nov 24 06:55:42 -0800 
2005 ---
Why don't Collabnet staff doesn't write status here in this issue?

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[www-issues] [Issue 58303] mailserver is down

2005-11-23 Thread karishmaa
To comment on the following update, log in, then open the issue:
http://www.openoffice.org/issues/show_bug.cgi?id=58303


User karishmaa changed the following:

  What|Old value |New value

Status|NEW   |STARTED





--- Additional comments from [EMAIL PROTECTED] Tue Nov 22 07:11:10 -0800 
2005 ---
This issue is also followed in
https://sun-openofficeorg.extranet.collab.net/issues/show_bug.cgi?id=43

The ops are currently working on this issue. Will update you as soon as I get
any updates from them.

Thanks,
Karishma-Helpdesk

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