Re: [android-developers] GOOGLE, WHAT IS GOING ON with the Active Install %? Bug in install to SDCARD is my guess!
I actually got a response: Thanks for writing in. We are currently investigating this issue. So far, this appears to be purely a reporting issue: some update events are being inaccurately recorded as uninstalls, rather than updates, creating a lower active installs percentage. However, our investigation tells us that applications are not actually being uninstalled. We hope to have a resolution soon. Which explains why it happened after updating. I guess we just sit tight now and wait for a fix. Also good to know there's some semblance of support for the Market issues. Maybe I won't be so harsh on them from now on =D - TreKing http://sites.google.com/site/rezmobileapps/treking - Chicago transit tracking app for Android-powered devices -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] GOOGLE, WHAT IS GOING ON with the Active Install %? Bug in install to SDCARD is my guess!
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 9/14/10 21:04 , TreKing wrote: I actually got a response: Thanks for writing in. We are currently investigating this issue. So far, this appears to be purely a reporting issue: some update events are being inaccurately recorded as uninstalls, rather than updates, creating a lower active installs percentage. However, our investigation tells us that applications are not actually being uninstalled. We hope to have a resolution soon. Which explains why it happened after updating. I guess we just sit tight now and wait for a fix. Also good to know there's some semblance of support for the Market issues. Maybe I won't be so harsh on them from now on =D Great. Let's sit and wait. - -- Fabrizio Giudici - Java Architect, Project Manager Tidalwave s.a.s. - We make Java work. Everywhere. java.net/blog/fabriziogiudici - www.tidalwave.it/people fabrizio.giud...@tidalwave.it -BEGIN PGP SIGNATURE- Version: GnuPG/MacGPG2 v2.0.14 (Darwin) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iEYEARECAAYFAkyPzBYACgkQeDweFqgUGxcP3wCgpYiBzp96N1qkXiCmdH+auliw 2MQAn01xZw1Xn1nbuYghVybztQKhTV/p =cEPZ -END PGP SIGNATURE- -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] GOOGLE, WHAT IS GOING ON with the Active Install %? Bug in install to SDCARD is my guess!
On Sat, Sep 4, 2010 at 6:16 AM, Fabrizio Giudici fabrizio.giud...@tidalwave.it wrote: So, can you tell us which part of Google we should talk to in order to get some answer to the problem? Here's another option. Everyone with this issue should try this one: http://www.google.com/support/androidmarket/bin/request.py?contact_type=publisher - TreKing http://sites.google.com/site/rezmobileapps/treking - Chicago transit tracking app for Android-powered devices -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] GOOGLE, WHAT IS GOING ON with the Active Install %? Bug in install to SDCARD is my guess!
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 9/13/10 15:04 , TreKing wrote: On Sat, Sep 4, 2010 at 6:16 AM, Fabrizio Giudici fabrizio.giud...@tidalwave.it mailto:fabrizio.giud...@tidalwave.it wrote: So, can you tell us which part of Google we should talk to in order to get some answer to the problem? Here's another option. Everyone with this issue should try this one: http://www.google.com/support/androidmarket/bin/request.py?contact_type=publisher Ok, for the record I posted: Hello. After a few months of steady active install ratio, the number dropped significantly in August, with no evident reasons; in fact, comments and stars placed on the market by users have been good as usual. While I can't exclude that the drop in the active install rate is physiologic and real, having seen that many people experienced the same phenomenon in the same time slot I'd really like to be sure that there weren't bugs in the computation of the active installs ratio. Thanks. I'll let you know what will be the answer. - -- Fabrizio Giudici - Java Architect, Project Manager Tidalwave s.a.s. - We make Java work. Everywhere. java.net/blog/fabriziogiudici - www.tidalwave.it/people fabrizio.giud...@tidalwave.it -BEGIN PGP SIGNATURE- Version: GnuPG/MacGPG2 v2.0.14 (Darwin) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iEYEARECAAYFAkyOdWcACgkQeDweFqgUGxfxpgCdEMj0jczwSM2KacdRroCbA5h0 yDwAni4M2RbgIVhjg3/x0EsJA+HxozMk =pLYO -END PGP SIGNATURE- -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
RE: [android-developers] GOOGLE, WHAT IS GOING ON with the Active Install %? Bug in install to SDCARD is my guess!
You're seriously going to feed this group the classic It's not my job and those people don't work here line, and imagine that this is somehow growing the community? Either Google is invested in this platform, or they aren't, and right now judging by the voluminous cries for response on a number of issues, I'd say they aren't. I want this platform to succeed, but this is not how a company goes about making that happen. :-/ Ted Neward Java, .NET, XML Services Consulting, Teaching, Speaking, Writing http://www.tedneward.com From: android-developers@googlegroups.com [mailto:android-develop...@googlegroups.com] On Behalf Of Dianne Hackborn Sent: Thursday, September 02, 2010 3:06 PM To: android-developers@googlegroups.com Subject: Re: [android-developers] GOOGLE, WHAT IS GOING ON with the Active Install %? Bug in install to SDCARD is my guess! On Thu, Sep 2, 2010 at 12:13 PM, TreKing treking...@gmail.com wrote: On Wed, Sep 1, 2010 at 11:36 PM, Dianne Hackborn hack...@android.com wrote: I don't know about this stuff in Market, so I can't help you there That's really too bad. We could *really* use someone that's knows about this stuff in the Market around here. Considering how much time you and others spend helping out around here, why no one from the Market end is willing or able to take two seconds here and there to answer some extremely simple questions continues to boggle my mind. This group is for non-beginner development questions using the Android SDK. It doesn't really make sense for people who work on Market to follow such a group (especially since many of the people don't even know the Android SDK since they work on the servers). And again, I don't work on Market stuff, I am here to answer questions about developing with the SDK, so there isn't really anything I can add to this thread so I will stop now. :} -- Dianne Hackborn Android framework engineer hack...@android.com Note: please don't send private questions to me, as I don't have time to provide private support, and so won't reply to such e-mails. All such questions should be posted on public forums, where I and others can see and answer them. -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] GOOGLE, WHAT IS GOING ON with the Active Install %? Bug in install to SDCARD is my guess!
Yet another less for me to keep the heck away from these threads. :p On Sat, Sep 4, 2010 at 12:35 AM, Ted Neward ted.new...@gmail.com wrote: You’re seriously going to feed this group the classic “It’s not my job and those people don’t work here” line, and imagine that this is somehow “growing” the community? Either Google is invested in this platform, or they aren’t, and right now judging by the voluminous cries for response on a number of issues, I’d say they aren’t. I want this platform to succeed, but this is not how a company goes about making that happen. :-/ Ted Neward Java, .NET, XML Services Consulting, Teaching, Speaking, Writing http://www.tedneward.com *From:* android-developers@googlegroups.com [mailto: android-develop...@googlegroups.com] *On Behalf Of *Dianne Hackborn *Sent:* Thursday, September 02, 2010 3:06 PM *To:* android-developers@googlegroups.com *Subject:* Re: [android-developers] GOOGLE, WHAT IS GOING ON with the Active Install %? Bug in install to SDCARD is my guess! On Thu, Sep 2, 2010 at 12:13 PM, TreKing treking...@gmail.com wrote: On Wed, Sep 1, 2010 at 11:36 PM, Dianne Hackborn hack...@android.com wrote: I don't know about this stuff in Market, so I can't help you there That's really too bad. We could *really* use someone that's knows about this stuff in the Market around here. Considering how much time you and others spend helping out around here, why no one from the Market end is willing or able to take two seconds here and there to answer some extremely simple questions continues to boggle my mind. This group is for non-beginner development questions using the Android SDK. It doesn't really make sense for people who work on Market to follow such a group (especially since many of the people don't even know the Android SDK since they work on the servers). And again, I don't work on Market stuff, I am here to answer questions about developing with the SDK, so there isn't really anything I can add to this thread so I will stop now. :} -- Dianne Hackborn Android framework engineer hack...@android.com Note: please don't send private questions to me, as I don't have time to provide private support, and so won't reply to such e-mails. All such questions should be posted on public forums, where I and others can see and answer them. -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.comandroid-developers%2bunsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- Dianne Hackborn Android framework engineer hack...@android.com Note: please don't send private questions to me, as I don't have time to provide private support, and so won't reply to such e-mails. All such questions should be posted on public forums, where I and others can see and answer them. -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] GOOGLE, WHAT IS GOING ON with the Active Install %? Bug in install to SDCARD is my guess!
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 9/4/10 09:37 , Dianne Hackborn wrote: Yet another less for me to keep the heck away from these threads. :p So, can you tell us which part of Google we should talk to in order to get some answer to the problem? - -- Fabrizio Giudici - Java Architect, Project Manager Tidalwave s.a.s. - We make Java work. Everywhere. java.net/blog/fabriziogiudici - www.tidalwave.it/people fabrizio.giud...@tidalwave.it -BEGIN PGP SIGNATURE- Version: GnuPG/MacGPG2 v2.0.14 (Darwin) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iEYEARECAAYFAkyCKnQACgkQeDweFqgUGxcXnACgox4Zf6TxmWbOfDuPu3vjwybB Tb8AoKgGL/q+xxxK/2/Qlo9OFt0Ewbtv =R5ZL -END PGP SIGNATURE- -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] GOOGLE, WHAT IS GOING ON with the Active Install %? Bug in install to SDCARD is my guess!
On Sat, Sep 4, 2010 at 6:16 AM, Fabrizio Giudici fabrizio.giud...@tidalwave.it wrote: So, can you tell us which part of Google we should talk to in order to get some answer to the problem? This is as good as it's going to get, I think: http://www.google.com/support/forum/p/Android+Market/thread?tid=2ad7b50d916b941bhl=en - TreKing http://sites.google.com/site/rezmobileapps/treking - Chicago transit tracking app for Android-powered devices -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] GOOGLE, WHAT IS GOING ON with the Active Install %? Bug in install to SDCARD is my guess!
On Wed, Sep 1, 2010 at 11:36 PM, Dianne Hackborn hack...@android.comwrote: I don't know about this stuff in Market, so I can't help you there That's really too bad. We could *really* use someone that's knows about this stuff in the Market around here. Considering how much time you and others spend helping out around here, why no one from the Market end is willing or able to take two seconds here and there to answer some extremely simple questions continues to boggle my mind. - TreKing http://sites.google.com/site/rezmobileapps/treking - Chicago transit tracking app for Android-powered devices -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] GOOGLE, WHAT IS GOING ON with the Active Install %? Bug in install to SDCARD is my guess!
On Thu, Sep 2, 2010 at 12:13 PM, TreKing treking...@gmail.com wrote: On Wed, Sep 1, 2010 at 11:36 PM, Dianne Hackborn hack...@android.comwrote: I don't know about this stuff in Market, so I can't help you there That's really too bad. We could *really* use someone that's knows about this stuff in the Market around here. Considering how much time you and others spend helping out around here, why no one from the Market end is willing or able to take two seconds here and there to answer some extremely simple questions continues to boggle my mind. This group is for non-beginner development questions using the Android SDK. It doesn't really make sense for people who work on Market to follow such a group (especially since many of the people don't even know the Android SDK since they work on the servers). And again, I don't work on Market stuff, I am here to answer questions about developing with the SDK, so there isn't really anything I can add to this thread so I will stop now. :} -- Dianne Hackborn Android framework engineer hack...@android.com Note: please don't send private questions to me, as I don't have time to provide private support, and so won't reply to such e-mails. All such questions should be posted on public forums, where I and others can see and answer them. -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] GOOGLE, WHAT IS GOING ON with the Active Install %? Bug in install to SDCARD is my guess!
. It doesn't really make sense for people who work on Market to follow such a group And again, I don't work on Market stuff, Well you could tell them that there are questions, couldn't you? -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] GOOGLE, WHAT IS GOING ON with the Active Install %? Bug in install to SDCARD is my guess!
On Thu, Sep 2, 2010 at 5:06 PM, Dianne Hackborn hack...@android.com wrote: It doesn't really make sense for people who work on Market to follow such a group (especially since many of the people don't even know the Android SDK since they work on the servers). Indeed - but it does make sense for them to follow the official Android Market Help forum http://market.android.com/support/?hl=en, which they apparently do not, since questions like these get posted there over and over again and are either left to rot or get a We'll see or Should be good response from Dontae. I simply don't understand why it's so difficult for them to do there what you do here. - TreKing http://sites.google.com/site/rezmobileapps/treking - Chicago transit tracking app for Android-powered devices -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] GOOGLE, WHAT IS GOING ON with the Active Install %? Bug in install to SDCARD is my guess!
On Wed, Sep 1, 2010 at 9:57 AM, niko20 nikolatesl...@yahoo.com wrote: Yes we have threads about this already but we still have not gotten an answer And don't expect one. It's not how Google rolls. AND I think it's about time somebody at least explain what does this number actually MEAN. Yeah, don't hold your breath on that one. I'm getting frustrated with the lack of transparency on this. It sucks, but this is the way it is. No sense in getting all riled up about it, particularly when we're all in the same boat. My opinion is there is a bug in the SDCARD install feature somewhere that is not counting those installs. I do not use the SDCARD install option and my stats have plunged off a steep cliff as well. On Wed, Sep 1, 2010 at 10:20 AM, Maps.Huge.Info (Maps API Guru) cor...@gmail.com wrote: As stated in the other thread, the problem may just be that the algorithm that computes active install percentage may just be more accurate now. I doubt this in particular for paid apps. There is a vast discrepancy between what I see in the Dev Console and Google Checkout. It could also be that your user base started uninstalling your app when you posted the update. Many people will uninstall an app they haven't used for a while when an update comes around because they are reminded they have it. Also not likely for paid apps. I too have seen a drop from 64% to 61% in one of my apps and from 58% to 47% in another. Is this a problem or a correction? I guess we may never know. My paid app has dropped about 25% TOTAL, meanwhile sales, according to Google Checkout, have never been better. I think it's a problem. Regardless, since it's happening to everyone, it won't affect your position in the market or anything else tangible, so you might as well just live with it. Yup. Just another day (week, month, year?) dealing with Da Market. Good times! - TreKing http://sites.google.com/site/rezmobileapps/treking - Chicago transit tracking app for Android-powered devices -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] GOOGLE, WHAT IS GOING ON with the Active Install %? Bug in install to SDCARD is my guess!
I don't know about this stuff in Market, so I can't help you there, but I do know that apps on SD is purely a platform feature, Market has no idea about it at all, so it would have nothing to do with this. On Wed, Sep 1, 2010 at 7:57 AM, niko20 nikolatesl...@yahoo.com wrote: Yes we have threads about this already but we still have not gotten an answer AND I think it's about time somebody at least explain what does this number actually MEAN. I'm getting frustrated with the lack of transparency on this. My apps used to be around 56% active installs VERY soon after I updated the apps to allow install to SDCARD (preferExternal), then the active install count started dropping like a rock. Now it's around 39% today for my main app. My opinion is there is a bug in the SDCARD install feature somewhere that is not counting those installs. We know there already is a bug with home screen icons if you install to sdcard you will get a blank icon until the Home app restarts. Actually probably time to submit this issue in the bugtracker. -niko20 -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.comandroid-developers%2bunsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- Dianne Hackborn Android framework engineer hack...@android.com Note: please don't send private questions to me, as I don't have time to provide private support, and so won't reply to such e-mails. All such questions should be posted on public forums, where I and others can see and answer them. -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
