date:20060728

Re: Set path from local PC. Almost there...

2006-07-28 Thread Grooms, Frederick W

Question... 
Why have Active Links 2 and 3 as separate ALs? 

New Active Link:  // assuming your only care about \ as a file separator

Run If : 'ProdlistFileLocation_FILENAME' LIKE "%\%" 
Action #1: 
 Set zint_position = STRSTR($ProdlistFileLocation_FILENAME$, "\") 
Action #2: 
 Set 'ProdlistFileLocation_FILENAME' = 
 SUBSTR($ProdlistFileLocation_FILENAME$, $zint_position$+1) 
 // The +1 is to also strip the separator that was found 
Action #3: 
 GOTO:

Fred 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, July 28, 2006 9:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Set path from local PC. Almost there...

Mathieu,

I do not know. I am (not yet) using Oracle so it is hard for me to
even test it out.

Personally I would not use RDBMS specific solutions unless there was
no other way to achieve the business needs.

I would do as Joe DeSouza (and others if memory serves) has suggested
and using STRSTR repeatedly to find the position of the last "\", "/"
character. So let me outline what I would do...


***
'ProdlistFileLocation' = $536880933$
'ProdlistFileLocation_PATH' = $ ???  $
'ProdlistFileLocation_FILENAME' = $ ???  $ 'zint_position' = $ ???  $


Active Link:
Action#1
Run Process
PERFORM-ACTION-ADD-ATTACHMENT 536880933

Action#2
Set Field
  'ProdlistFileLocation_PATH' = $ProdlistFileLocation$
  'ProdlistFileLocation_FILENAME' = $ProdlistFileLocation$


Active link #2:
// assuming your only care about \ as a file separator

Run If : ('ProdlistFileLocation_FILENAME' LIKE "%"+"\"+"%") Action #1:
zint_position = STRSTR($ProdlistFileLocation_FILENAME$, "\")



Active link #3:
Run If:  'zint_position' > 0
Action #1:
'ProdlistFileLocation_FILENAME' =
SUBSTR($ProdlistFileLocation_FILENAME$, $zint_position$+1) // The +1 is
to also strip the separator that was found Action #2:
GOTO:   
   // note this could also have be done inside an Active Link guide with
a GOTO Guide LABEL action too.


// When the active links are done looping you should end up with a
'ProdlistFileLocation_FILENAME' value of just the file name.

// Lastly... you need more more active link to "strip" the file name
from the path part.

Active link #4:
No run if is really needed. It should be safe to do this action at any
point. (unless your path has the exact file name (with extension) as
part of the path. :)
Action#1
Set Field
'ProdlistFileLocation_PATH' = REPLACE($ProdlistFileLocation_PATH$,
$ProdlistFileLocation_FILENAME$, $NULL$)

***

HTH.



--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.

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Re: CMDB 1.1 Patch 2 or 3

2006-07-28 Thread Murtuza Bookwala

Hi Michelle,
 
Although I haven't installed patch 3, I might do it soon. But I didn't know
you has to have patch 2 installed before it. One issue which Patch 3 was
going to fix for us (we have a bug logged with BMC) was the square bracket
Instance ID issue. Occasionally when CMDB generates an instance ID for a new
class or attribute, it adds a [ or ] to the string. This causes all searches
on the class to fail. We have had this happen atleast a dozen times and this
was a crucial fix for us.

Regards,
Murtuza.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor
Sent: Friday, July 28, 2006 8:07 PM
To: arslist@ARSLIST.ORG
Subject: CMDB 1.1 Patch 2 or 3

Hi, Friends:

Has anyone installed Patch 3 for CMDB 1.1?  According to the release notes,
patch 3 is suppose to fix various issues including installation issues with
patch 2.  However, patch 2 is required before applying patch 3.  Patch 3 is
not a standalone patch.

We are considering applying patch 2 for issues as well as adding the Menu
Name and Menu Style fields to the Characteristics tab of the Attribute
Definition (in the CMDB Class Manager).  We want to know if we should just
leave it at patch 2 or if it will be necessary to correct potential issues,
by applying patch 3 immediately following.

If you have installed patch 2 and 3, how many minutes, hours, or days did it
take for the actual install?

Thanks,
Michelle

ARS 6.3, patch 11
ITSM 6.0, CMDB 1.1.0 no patch
Windows 2003, SQL Server 2000

Mid-Tier 6.3, patch 13, 17
Windows 2003, IIS 6.0, Servlet Exec 5.0 Patch 6 ESM Mission: "To provide the
most accurate, timely, and actionable information to our customers so that
they can effectively support the Mary Kay IST environment".


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Re: ITSM 7.0 Overview Console - Plug-in Error

2006-07-28 Thread Anjali Gosain


Hi Tamas,
I m sorry.. I cant help u much in that. I faced no such problem while 
modifying. Maybe its a permission issue??


Is anyone else facing the same problem??

Regards,
Anjali

Gerber Tamás wrote:
Create a new private queue in admin tool (Server Information -> Server 
Ports and Queue) and note its RPC Program Number. Open the form 'CAI Plugin 
Registry' and look for the entry with PluginID = CAIPLUGIN (our form has 
only one entry..) Modify the registry to reflect the new private queue no = 
RPC Program Number of new queue. Restart the server. As I said this is a 
workaround and the problem will return after a while.


Anjali,

How did you managed to Modify (create) the 'CAI Plugin Registry' record.. In 
my system the Save button is not active.


Regards,
Tamas

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Re: remedy and SAP CCMS

2006-07-28 Thread Herb Partlow

Ben
Check with Gidd Caldden. Bouyant Solutions

They have a slick SAP solution that may work for you.

Herb Partlow
President/CEO
IB Technical Consulting, Inc.
(O) 408-253-0344
(F) 408-253-0344
(C) 408-309-5316
[EMAIL PROTECTED]
http://www.ibtechnicalconsulting.com


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ben Orkin
Sent: Friday, July 28, 2006 3:09 PM
To: arslist@ARSLIST.ORG
Subject: remedy and SAP CCMS

We are currently deploying a SAP system and currently have a ARS Remedy
system in place that we are using for trouble ticketing. I was wondering
if
anyone has had any experience or is aware of any products for linking
the
SAP CCMS monitoring components with Remedy for trouble ticket creation.


Thanks,

   Ben Orkin


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remedy and SAP CCMS

2006-07-28 Thread Ben Orkin

We are currently deploying a SAP system and currently have a ARS Remedy
system in place that we are using for trouble ticketing. I was wondering if
anyone has had any experience or is aware of any products for linking the
SAP CCMS monitoring components with Remedy for trouble ticket creation.


Thanks,

   Ben Orkin

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Job: Sr. Remedy Developer in San Diego

2006-07-28 Thread Jeff Lockemy

**



Good 
Afternoon,
 
Serco is looking 
for a Sr. Remedy Developer to work in San Diego.  The ideal candidate 
should be comfortable with the ITSM suite (Help Desk, Change Management and 
Asset Management).  An active or recent U.S. Government security 
clearance is also preferred.
 
If you are 
interested in this position, please let me know and I can send you the full job 
description.  This 
is a regular, full-time W2 position.  No subcontracting, 1099 or 
corp-to-corp please.
 

Regards,
Jeff
 
 
 
Jeff Lockemy
Serco North America
619.524-2642
 

http://www.serco-na.com
http://www.serco.com
 
 
__20060125___This posting was submitted with HTML in it___

Re: Incident Management install woes

2006-07-28 Thread Heider, Stephen

I tried to install Incident Management again, this time with McAfee
anti-virus disabled.  After about 30 minutes it stopped with this error:

Microsoft Visual C++ Runtime Library
Runtime Error!

Program:

This application has requested the Runtime to terminate it in an unusual
way.
Please contact the application's support team for more information.


No program name was listed in the message.  Once I clicked OK the
installation appears to be continuing - CPU back up to 100%.

>From what I have seen in ARS 7.0 and read from the Incident 7.0 manuals
BMC has done a great job with this release. I look forward to working
with it.  I just wish BMC would do a better job with their installation
programs...

This installation reminds me of the first version of ARS 6.3.  During
the install the program would abort.  When you ran it again the install
deleted *everything* in the "c:\program files\ar system" folder.  After
trial and error and working with BMC I discovered that the install would
work if you extracted all the files from the monolithic setup.exe, and
then run the install.

If it still won't install by Monday morning I will contact our support
vendor.

Stephen


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, July 28, 2006 11:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management install woes

We do have McAfee installed.  I will try it again...I just cancelled the
install from yesterday. It ran for 24 hours at 100% CPU.  It never got
past the screen where you enter the Demo user name and password.

Stephen 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Candace DeCou
Sent: Thursday, July 27, 2006 5:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management install woes

This looks like a memory error Stephen.  I got lots of those trying to
install 6.x apps where we had McAfee running.  We solved the problem by
disabling McAfee, after which installation proceeded fine, but not sure
if that is the case in your situation.
:)
Candace

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Thursday, July 27, 2006 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management install woes

Similar situation...

I am installing the Incident 7.0 module today.  After a few hours I
received this error:  "Error Number: 0x80040707  Description"  There was
no description.  When I clicked OK I received this error:

<< start of error message >>

An error (-5012 : 0x8000) has occurred while running setup.

Please make sure you have finished any previous setup and closed other
applications.  If the error still occurs, please contact your vendor:
MBC Software, Inc. (http//www.bmc.com).

Error Code: -5012 : 0x8000
Error Information:
>Ctor\ObjectWrapper.cpp (332)
>Ctor\ObjectWrapper.cpp (201)
>SetupDLL\SetupDLL.cpp (1397)
PAPP:BMC Remedy Incident Management
PVENDOR:BMC Software, Inc. (http://www.bmc.com)
PGUID:79F12E66-C4A0-4899-9C59-D0BD23BC9E21
$10.1.0.238
@Windows  Service Pack 1 (3790) IE 6.0.3790.1830

<< end of error message >>

I checked this solution from InstallSheild but all registry entries are
fine. http://consumer.installshield.com/kb.asp?id=Q108167.  There is
plenty of disk space and I am installing with a Local Administrator
account (Windows Server 2003).

I will to try the installation again.

Stephen

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare
Sent: Thursday, July 27, 2006 11:49 AM
To: arslist@ARSLIST.ORG
Subject: Incident Management install woes

Hi,
I have Oracle 10G R2 on Windows Server 2003 and ARS 7.
My Incident Management 7 install took hours and the log files report
many errors. The vast majority of .arx and .def files failed to import.
Several times during the install the following error was displayed

'Driver command completed with error'

I OK'd this, and the install appeared to resume and eventually completed
without any Remedy-like notification that there were problems.

Any ideas what might be wrong? I installed all the prerequisites in the
specified order and licenced ARS and Incident Management beforehand.

Thanks

Kieran O'Hare
Programmer
Information Systems Services
200/201 Pearse St.
Trinity College
Dublin 2
Phone +353 1 8962774


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-
*
This message contains information from Silicon Valley Bank, or from one
of its affiliates, that may be confidential and privileged.  If you

Job: contract to hire opportunity in Pasadena

2006-07-28 Thread Robert Ward

Our client is in need of a Remedy Developer.

Position Description: Develops block diagrams and logic flow charts. 
Translates detailed design into computer software. Supports testing, 
debugging, and refining the computer software to produce the required 
product. Helps prepare both program-level and user-level documentation. 
Enhances software to reduce operating time or improve efficiency. 
Experience Level: 6-10 Years. Skill Set: Ability to rely on instructions 
and pre-established guidelines to perform the functions of the position. 
Knowledge of commonly used concepts, practices, and procedures within a 
particular field. Familiar with relational database concepts, and client-
server concepts.

Come join the WaHco Team with over 29 years in the IT Consulting Industry. 
Known for outstanding client and employee satisfaction (our employees are 
our most valuable asset and our best references). We will check your 
references; we invite you to check ours.

We offer a superior benefits package: Employer paid LTD and Life Ins; 
Cafeteria Plan with optional Health, Dental and Child Care; immediate 
eligibility in self-directed 401k Plan; and payroll direct deposit option.

Please send your resume in a word format with the job order number in the 
subject line. If you are not currently available, but know someone who is, 
we do pay a REFFERAL FEE. Please contact us for details.

Robert Ward  
Technical Recruiter 
W.A. Hynes & Company, Inc.
Information Technology & Consulting Services
(800) 823-1470
(707) 586-
[EMAIL PROTECTED]
www.waHco-it.com

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Re: Inherent Limit of Diary Fields

2006-07-28 Thread Rick Cook

**



The limit is related to the O/S, not the application.  
In the old 16-bit days, I think the limit was 32k on a windows client, and 64k 
on a unix one, because that's all the respective clients could display at one 
time.  Now with the more modern clients (and O/S), it's more like 2 GB, 
though I certainly wouldn't recommend testing that limit.
 
Rick

From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV 
USAF 96 CG/SCWOESent: Friday, July 28, 2006 1:41 PMTo: 
arslist@ARSLIST.ORGSubject: Inherent Limit of Diary 
Fields
** 




All:
 
Anyone know what the inherent limit 
is to the number of characters for a diary field? I know a lot of folks think 
it's unlimited, but I'm pretty certain there's a limit-it's just a very high 
limit.  Anyone know off the top their head?
 
Norm__20060125___This 
posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: Inherent Limit of Diary Fields

2006-07-28 Thread Warren Baltimore

**
I've always been told that it is unlimited.  Perhaps it is Db dependant?
 
Warren 
On 7/28/06, Kaiser Norm E CIV USAF 96 CG/SCWOE <[EMAIL PROTECTED]> wrote:

** 


All:
 
Anyone know what the inherent limit is to the number of characters for a diary field? I know a lot of folks think it's unlimited, but I'm pretty certain there's a limit-it's just a very high limit.  Anyone know off the top their head?

 
Norm__20060125___This posting was submitted with HTML in it___ 
-- Warren R. Baltimore IIRemedy DeveloperUW Medicine IT ServicesSchool of MedicineUniversity of WashingtonBox 3582201325 Fourth Ave, Suite 2000Seattle, WA 98101The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington.  They are my own. 
__20060125___This posting was submitted with HTML in it___

Inherent Limit of Diary Fields

2006-07-28 Thread Kaiser Norm E CIV USAF 96 CG/SCWOE

**








All:

 

Anyone know what the inherent limit is to the number of
characters for a diary field? I know a lot of folks think it's unlimited,
but I'm pretty certain there's a limit-it's just a very
high limit.  Anyone know off the top their head?

 

Norm






__20060125___This posting was submitted with HTML in it___

Re: preventing a help desk ticket to be closed when task are open.

2006-07-28 Thread Dan Caissie

People here tend to get mad if there work log notes get lost so a save
would at least add there notes.
But you do have a point..

Dan Caissie
Remedy Administrator / Developer
United Natural Foods, Inc
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Friday, July 28, 2006 3:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help desk ticket to be closed when task are
open.

If it works for you - I think it's great!

I would probably use an error message instead of a warning to prevent
the save - but that's just my bias.  Yours will save after the warning
and there's certainly a case to be made for that approach too.

William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Dan
Caissie
Sent: Fri 7/28/2006 2:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help desk ticket to be closed when task are
open.
 
** 

Ok this is what I did a little different.

What do you think?

 

Active Link: HPD:HPD-Check forAllTaskAreClosed

Form name= HPD:HelpDesk

Execute on= Modify/Menu/Row Choice

Run If= ('Status' = "Resolved") AND ('colStatus' !=  "Closed")

If Action=

  Message= All task are not closed. (Warning)

  Set Fields= Status = Work In Progress   Closure Code = $NULL$

 

 

 

Dan Caissie

Remedy Administrator / Developer

United Natural Foods, Inc



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Thursday, July 27, 2006 1:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help desk ticket to be closed when task are
open.

 

** 1. Create a filter that does a set fields action looking for any
tasks with that HD tickets ID that are less than closed. Save the result
in a temp field. Thsi will run of the HSD ticket status is changing to
Closed.
2. Create another filter that checks the Temp field and if it is not
null then pop and error message that says there are tasks still open. 



On 7/27/06, William Rentfrow <[EMAIL PROTECTED]> wrote:

Add a field to the task that is "HD Status" - just copy the field right
off of the HD form.

Add 1 piece of workflow that always pushes the HD status to the tasks on
modify.

Add 1 piece of workflow that generates an error (and prevents closure)
if the HD status >= Resolved and the Task status < Resolved. 

William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Dan
Caissie 
Sent: Thu 7/27/2006 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help desk ticket to be closed when task are
open.

**

Sorry about that ITSM Help Desk 



Dan Caissie

Remedy Administrator / Developer

United Natural Foods, Inc

260 Lake rd

Dayville, CT 06241

(860) 779-2800

Ext: 32380

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Thursday, July 27, 2006 1:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help desk ticket to be closed when task are
open.



** This is ITSM Help or your own help desk application?

On 7/27/06, Dan Caissie < [EMAIL PROTECTED]  >
wrote:

I am trying to make it so a help desk ticket can not be closed is there
are
and open child task attached to it.
I'd like to hear your take on this.

AR 6.3
SQL 2003
Windows Server 2003
Thanks,

Dan


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--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer
www.specificintegration.com
703-376-1249 __20060125___This posting was submitted
with HTML in it___ 

__20060125___This posting was submitted with HTML in
it___


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-- 
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer
www.specificintegration.com 
703-376-1249 __20060125___This posting was submitted
with HTML in it___ 

__20060125___This posting was submitted with HTML in
it___ 



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Re: preventing a help desk ticket to be closed when task are open.

2006-07-28 Thread William Rentfrow

If it works for you - I think it's great!

I would probably use an error message instead of a warning to prevent the save 
- but that's just my bias.  Yours will save after the warning and there's 
certainly a case to be made for that approach too.

William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Dan Caissie
Sent: Fri 7/28/2006 2:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help desk ticket to be closed when task are open.
 
** 

Ok this is what I did a little different.

What do you think?

 

Active Link: HPD:HPD-Check forAllTaskAreClosed

Form name= HPD:HelpDesk

Execute on= Modify/Menu/Row Choice

Run If= ('Status' = "Resolved") AND ('colStatus' !=  "Closed")

If Action=

  Message= All task are not closed. (Warning)

  Set Fields= Status = Work In Progress   Closure Code = $NULL$

 

 

 

Dan Caissie

Remedy Administrator / Developer

United Natural Foods, Inc



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Frank Caruso
Sent: Thursday, July 27, 2006 1:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help desk ticket to be closed when task are open.

 

** 1. Create a filter that does a set fields action looking for any tasks with 
that HD tickets ID that are less than closed. Save the result in a temp field. 
Thsi will run of the HSD ticket status is changing to Closed.
2. Create another filter that checks the Temp field and if it is not null then 
pop and error message that says there are tasks still open. 



On 7/27/06, William Rentfrow <[EMAIL PROTECTED]> wrote:

Add a field to the task that is "HD Status" - just copy the field right off of 
the HD form.

Add 1 piece of workflow that always pushes the HD status to the tasks on modify.

Add 1 piece of workflow that generates an error (and prevents closure) if the 
HD status >= Resolved and the Task status < Resolved. 

William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Dan Caissie 
Sent: Thu 7/27/2006 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help desk ticket to be closed when task are open.

**

Sorry about that ITSM Help Desk 



Dan Caissie

Remedy Administrator / Developer

United Natural Foods, Inc

260 Lake rd

Dayville, CT 06241

(860) 779-2800

Ext: 32380

 

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Frank Caruso
Sent: Thursday, July 27, 2006 1:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help desk ticket to be closed when task are open.



** This is ITSM Help or your own help desk application?

On 7/27/06, Dan Caissie < [EMAIL PROTECTED]  > wrote:

I am trying to make it so a help desk ticket can not be closed is there are
and open child task attached to it.
I'd like to hear your take on this.

AR 6.3
SQL 2003
Windows Server 2003
Thanks,

Dan

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--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer
www.specificintegration.com
703-376-1249 __20060125___This posting was submitted with 
HTML in it___ 

__20060125___This posting was submitted with HTML in it___

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-- 
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer
www.specificintegration.com 
703-376-1249 __20060125___This posting was submitted with 
HTML in it___ 

__20060125___This posting was submitted with HTML in it___ 


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Re: preventing a help desk ticket to be closed when task are open.

2006-07-28 Thread Dan Caissie

**








Ok this is what I did a little different.

What do you think?

 

Active Link: HPD:HPD-Check
forAllTaskAreClosed

Form name= HPD:HelpDesk

Execute on= Modify/Menu/Row
Choice

Run If=
(‘Status’ = “Resolved”) AND (‘colStatus’
!=  “Closed”)

If Action="">

  Message= All task are
not closed. (Warning)

  Set Fields= Status =
Work In Progress   Closure Code = $NULL$

 

 

 



Dan Caissie

Remedy Administrator / Developer

United Natural Foods, Inc











From: Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Frank Caruso
Sent: Thursday, July 27, 2006 1:22
PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help
desk ticket to be closed when task are open.



 

** 1. Create a filter
that does a set fields action looking for any tasks with that HD tickets ID
that are less than closed. Save the result in a temp field. Thsi will run of
the HSD ticket status is changing to Closed.
2. Create another filter that checks the Temp field and if it is not null then
pop and error message that says there are tasks still open. 





On 7/27/06, William
Rentfrow <[EMAIL PROTECTED]>
wrote:

Add a field to the task that is "HD Status" - just copy the
field right off of the HD form.

Add 1 piece of workflow that always pushes the HD status to the tasks on
modify.

Add 1 piece of workflow that generates an error (and prevents closure) if the
HD status >= Resolved and the Task status < Resolved. 

William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Dan Caissie 
Sent: Thu 7/27/2006 12:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help desk ticket to be closed when task are open.

**

Sorry about that ITSM Help Desk 



Dan Caissie

Remedy Administrator / Developer

United Natural Foods, Inc

260 Lake rd

Dayville, CT
 06241

(860) 779-2800

Ext: 32380

 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank
Caruso
Sent: Thursday, July 27, 2006 1:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: preventing a help desk ticket to be closed when task are open.



** This is ITSM Help or your own help desk application?

On 7/27/06, Dan Caissie <
[EMAIL PROTECTED]> wrote:

I am trying to make it so a help desk ticket can not be closed is there are
and open child task attached to it.
I'd like to hear your take on this.

AR 6.3
SQL 2003
Windows Server 2003
Thanks,

Dan

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--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer
www.specificintegration.com
703-376-1249 __20060125___This posting was submitted with
HTML in it___ 

__20060125___This posting was submitted with HTML in it___

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-- 
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer
www.specificintegration.com 
703-376-1249 __20060125___This posting was submitted with
HTML in it___ 






__20060125___This posting was submitted with HTML in it___

Re: Set path from local PC. Almost there...

2006-07-28 Thread Mathieu Pitre


Yes I was planning to use the Mid-Tier
server as well to serve the application. This is a bit frustrating to see
that I would need to find something else for the Mid-Tier server. Any suggestion?
 
Mathieu Pitre

IT Business Systems Analyst
Production Operation
 Computer
Sciences Corporation
Pratt & Whitney Canada, Plant 1
Sametime: Mathieu Pitre
office: 450-647-8008 x7030



This is a PRIVATE message. If you are not the intended recipient, please
delete without copying and kindly advise us by e-mail of the mistake in
delivery. NOTE: Regardless of content, this e-mail shall not operate to
bind CSC to any order or other contract unless pursuant to explicit written
agreement or government initiative expressly permitting the use of e-mail
for such purpose.







Thad Esser <[EMAIL PROTECTED]>

Sent by: "Action Request System
discussion list(ARSList)" 
28/07/2006 01:37 PM



Please respond to
arslist@ARSLIST.ORG





To
arslist@ARSLIST.ORG


cc



Subject
Re: Set path from local PC. Almost there...









Mathieu, 

I don't recall anyone mentioning the Mid-Tier in all this, but if you are
using it as well, be aware that adding an attachment won't store the path
to the file, just the file name.  See the Web_Windows_Diff.pdf for
more info. 

Thad
"Perfection is achieved, not when there is nothing more to add, but
when there is nothing left to take away."
- Antoine de Saint-Exupéry 




"Thomas Bean"
<[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

07/28/2006 09:27 AM





Please respond to
arslist@ARSLIST.ORG





To
arslist@ARSLIST.ORG



cc



Subject
Re: Set path from local PC. Almost there...










** 
I don't have an Oracle system to test this on, but I'm guessing that the
issue might be resulting from the fact that the backslash ( \ ) is defined
as an escape character in Oracle query expressions.  I would suggest
using Remedy's REPLACE function on the character field first, to
change all occurrences of the backslash to another character.  For
example: 
  
REPLACE($ProdlistFileLocation_PATH$, "\", "#")

  
You should then be able to use the original Oracle SELECT
statement with a slight modification to the search
character for the INSTR function: 
  
SELECT SUBSTR ('$ProdlistFileLocation_PATH$',(INSTR('$ProdlistFileLocation_PATH$','#',-1))+1)
FROM DUAL 
  
Hope this helps, 
  
Thomas 
  
- Original Message - 
From: Thomas
Bean 
Newsgroups: gmane.comp.crm.arsystem.general 
Sent: Friday, July 28, 2006 09:50 
Subject: Re: Set path from local PC. Almost there... 

** 
Mathieu, 
What does the SQL log show? 
  
--Thomas 
  
- Original Message - 
From: Mathieu
Pitre 
Newsgroups: gmane.comp.crm.arsystem.general 
Sent: Friday, July 28, 2006 09:11 
Subject: Re: Set path from local PC. Almost there... 


Carey, 

I already tried your suggestion (Transferring the Attachment value to a
character field first...) but I am still getting the memory error. There
is something wrong with the variable : $ProdlistFileLocation_PATH$
and the SELECT command. 

SELECT SUBSTR ('$ProdlistFileLocation_PATH$',(INSTR
('$ProdlistFileLocation_PATH$','\',-1))+1) FROM DUAL


Mathieu Pitre

IT Business Systems Analyst
Production Operation
Computer
Sciences Corporation
Pratt & Whitney Canada, Plant 1
Sametime: Mathieu Pitre
office: 450-647-8008 x7030



This is a PRIVATE message. If you are not the intended recipient, please
delete without copying and kindly advise us by e-mail of the mistake in
delivery. NOTE: Regardless of content, this e-mail shall not operate to
bind CSC to any order or other contract unless pursuant to explicit written
agreement or government initiative expressly permitting the use of e-mail
for such purpose.





Carey Matthew Black <[EMAIL PROTECTED]>

Sent by: "Action Request System discussion list(ARSList)" 

28/07/2006 09:49 AM





Please respond to
arslist@ARSLIST.ORG






To
arslist@ARSLIST.ORG



cc



Subject
Re: Set path from local PC. Almost there...












Pitre,

I would suggest this simple variation...


***
$ProdlistFileLocation$ = $536880933$
'ProdlistFileLocation_PATH' = $ ???  $
'ProdlistFileLocation_FILENAME' = $ ???  $


Active Link:
Action#1
Run Process
PERFORM-ACTION-ADD-ATTACHMENT 536880933

Action#2
Set Field
'ProdlistFileL

Re: OT: Default admin page for Apache web server...

2006-07-28 Thread Will Du Chene


Just found this:

http://www.remedy.com/customers/dht/archive/02-01-2005_C.htm

The URL's that you need are on the bottom.




On Fri, 28 Jul 2006, Joe DeSouza wrote:



Listers,

If I have a apache web server and its servelet installed, how do I invoke the 
default admin page of the server and the servelet if I want to? Anyone familiar 
with the URL's I would have to construct to access the same?

Cheers

Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.

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Re: OT: Default admin page for Apache web server...

2006-07-28 Thread Will Du Chene


Joe -

What exactly are you using for the "servelet" engine?

If you are using tomcat, the it should be something like this:
http://servername:8080/

From the site that appears, you can enter either the tomcat manager or 

administrator pages.





On Fri, 28 Jul 2006, Joe DeSouza wrote:



Listers,

If I have a apache web server and its servelet installed, how do I invoke the 
default admin page of the server and the servelet if I want to? Anyone familiar 
with the URL's I would have to construct to access the same?

Cheers

Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.

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Re: Set path from local PC. Almost there...

2006-07-28 Thread Thad Esser

Mathieu,

I don't recall anyone mentioning the
Mid-Tier in all this, but if you are using it as well, be aware that adding
an attachment won't store the path to the file, just the file name.  See
the Web_Windows_Diff.pdf for more info.

Thad
"Perfection is achieved, not when there is nothing more to add, but
when there is nothing left to take away."
- Antoine de Saint-Exupéry

"Thomas Bean"
<[EMAIL PROTECTED]> 
Sent by: "Action Request System
discussion list(ARSList)" 
07/28/2006 09:27 AM

Please respond to
arslist@ARSLIST.ORG

To
arslist@ARSLIST.ORG

cc

Subject
Re: Set path from local PC. Almost there...

** 
I don't have an Oracle system to test this on, but I'm
guessing that the issue might be resulting from the fact that the backslash
( \ ) is defined as an escape character in Oracle query expressions.  I
would suggest using Remedy's REPLACE function on the character field first,
to change all occurrences of the backslash to another character.  For
example:

REPLACE($ProdlistFileLocation_PATH$,
"\", "#")

You should then be able to use the original Oracle SELECT
statement with a slight modification to the search
character for the INSTR function:

SELECT SUBSTR ('$ProdlistFileLocation_PATH$',(INSTR('$ProdlistFileLocation_PATH$','#',-1))+1)
FROM DUAL

Hope this helps,

Thomas

- Original Message - 
From: Thomas
Bean 
Newsgroups: gmane.comp.crm.arsystem.general
Sent: Friday, July 28, 2006 09:50
Subject: Re: Set path from local PC. Almost there...

** 
Mathieu,
What does the SQL log show?

--Thomas

- Original Message - 
From: Mathieu
Pitre 
Newsgroups: gmane.comp.crm.arsystem.general
Sent: Friday, July 28, 2006 09:11
Subject: Re: Set path from local PC. Almost there...

Carey, 

I already tried your suggestion (Transferring the Attachment value to a
character field first...) but I am still getting the memory error. There
is something wrong with the variable : $ProdlistFileLocation_PATH$
and the SELECT command. 

SELECT SUBSTR ('$ProdlistFileLocation_PATH$',(INSTR
('$ProdlistFileLocation_PATH$','\',-1))+1) FROM DUAL

Mathieu Pitre

IT Business Systems Analyst
Production Operation

Computer Sciences Corporation
Pratt & Whitney Canada, Plant 1
Sametime: Mathieu Pitre
office: 450-647-8008 x7030

This is a PRIVATE message. If you are not the intended recipient, please
delete without copying and kindly advise us by e-mail of the mistake in
delivery. NOTE: Regardless of content, this e-mail shall not operate to
bind CSC to any order or other contract unless pursuant to explicit written
agreement or government initiative expressly permitting the use of e-mail
for such purpose.

Carey Matthew Black <[EMAIL PROTECTED]>

Sent by: "Action Request System discussion list(ARSList)" 

28/07/2006 09:49 AM

Please respond to
arslist@ARSLIST.ORG

To
arslist@ARSLIST.ORG

cc

Subject
Re: Set path from local PC. Almost there...

Pitre,

I would suggest this simple variation...

***
$ProdlistFileLocation$ = $536880933$
'ProdlistFileLocation_PATH' = $ ???  $
'ProdlistFileLocation_FILENAME' = $ ???  $

Active Link:
Action#1
Run Process
PERFORM-ACTION-ADD-ATTACHMENT 536880933

Action#2
Set Field
 'ProdlistFileLocation_PATH' = $ProdlistFileLocation$

Action#3
Set Field
'ProdlistFileLocation_FILENAME' =
SELECT SUBSTR ('$ProdlistFileLocation_PATH$',(INSTR
('$ProdlistFileLocation_PATH$','\',-1))+1) FROM DUAL

Action#4
Set Field
'ProdlistFileLocation_PATH' = REPLACE($ProdlistFileLocation_PATH$,
$ProdlistFileLocation_FILENAME$, $NULL$)

***

My action 2 above was inserted to "get a sting value" for the
path and
file name. This will do two things to allow the map of the data type
into the SQL string to be "more straight forward" and to get
a start
on the value for the "PATH". At this point it has path and file
name.
Which is what action #4 is to "fix" by replacing the file name
that
was found with a null value. You may or may not want to leave the last
character of the PATH value as a "/" or "\", so you
could do other
things there too.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.

On 7/28/06, Mathieu Pitre <[EMAIL PROTECTED]> wrote:
> Hi all,
>
> ARS 6.3
>
> I am trying to separate the file name out of the path by using an
active
> link to add an attachment in a Display-only attachement field. The
first
> action works properly because I can use another action to set the
fie

OT: Default admin page for Apache web server...

2006-07-28 Thread Joe DeSouza

**

 
Listers,
 
If I have a apache web server and its servelet installed, how do I invoke the default admin page of the server and the servelet if I want to? Anyone familiar with the URL's I would have to construct to access the same?
 
Cheers 
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.

__20060125___This posting was submitted with HTML in it___

Re: Remedy Solaris Process

2006-07-28 Thread Keith Hansen

Yes it is, however Oracle is idle at the moment, with the exception of a
couple of hits from searches etc.

Keith Hansen
Verizon Select Services, Inc.
Office: (813)-978-6367
Pager: (813)-266-7535
 Email: [EMAIL PROTECTED]




  "Williams, Joseph"

  <[EMAIL PROTECTED]To:   arslist@ARSLIST.ORG   
  
  LSOUTH.COM> cc:   

  Sent by: "ActionSubject:  Re: Remedy Solaris 
Process  
  Request System

  discussion

  list(ARSList)"

   





  07/28/2006 12:58 PM   

  Please respond to 

  arslist   









Is your database on the same server ?


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Keith Hansen
Sent: Friday, July 28, 2006 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Solaris Process

Question, does anyone know how to get any insight to what might be
causing
my Remedy arservrd process to suck up all my CPU on the server. I am
running Remedy 6.0.1/Solaris 5.9/Oracle 9.2.0.  I have checked all the
logs, which provided no answers. I see user activity, but this is after
I
increased my server threads to allow users to continue to work.  I am
not
sure if there is a Unix or Remedy function of some sort that can let me
know what has the process clogged.

Thanks,

Keith Hansen
Verizon Select Services, Inc.
Office: (813)-978-6367
Pager: (813)-266-7535
 Email: [EMAIL PROTECTED]


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*

The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential, proprietary, and/or
privileged material. Any review, retransmission, dissemination or other use
of, or taking of any action in reliance upon this information by persons or
entities other than the intended recipient is prohibited. If you received
this in error, please contact the sender and delete the material from all
computers. 163

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Re: Remedy Solaris Process

2006-07-28 Thread Williams, Joseph

Is your database on the same server ?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Keith Hansen
Sent: Friday, July 28, 2006 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Solaris Process

Question, does anyone know how to get any insight to what might be
causing
my Remedy arservrd process to suck up all my CPU on the server. I am
running Remedy 6.0.1/Solaris 5.9/Oracle 9.2.0.  I have checked all the
logs, which provided no answers. I see user activity, but this is after
I
increased my server threads to allow users to continue to work.  I am
not
sure if there is a Unix or Remedy function of some sort that can let me
know what has the process clogged.

Thanks,

Keith Hansen
Verizon Select Services, Inc.
Office: (813)-978-6367
Pager: (813)-266-7535
 Email: [EMAIL PROTECTED]

___
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*

The information transmitted is intended only for the person or entity to which 
it is addressed and may contain confidential, proprietary, and/or privileged 
material. Any review, retransmission, dissemination or other use of, or taking 
of any action in reliance upon this information by persons or entities other 
than the intended recipient is prohibited. If you received this in error, 
please contact the sender and delete the material from all computers. 163

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Re: Set path from local PC. Almost there...

2006-07-28 Thread Thomas Bean

**



I don't have an Oracle system to test this on, but I'm 
guessing that the issue might be resulting from the fact that the backslash ( \ 
) is defined as an escape character in Oracle query expressions.  I 
would suggest using Remedy's REPLACE function on the character field 
first, to change all occurrences of the backslash to another 
character.  For example:
 

  REPLACE($ProdlistFileLocation_PATH$, "\", 
  "#")
 
You should then be able to use the original 
Oracle SELECT statement with a slight modification 
to the search character for the INSTR function:
 

  SELECT SUBSTR 
  ('$ProdlistFileLocation_PATH$',(INSTR('$ProdlistFileLocation_PATH$','#',-1))+1) 
  FROM DUAL
 
Hope this helps,
 
Thomas
 

  - Original Message - 
  From: 
  Thomas Bean 
  Newsgroups: 
  gmane.comp.crm.arsystem.general
  Sent: Friday, July 28, 2006 09:50
  Subject: Re: Set path from local PC. 
  Almost there...
  ** 
  
  

  Mathieu,
  What does the SQL log show?
   
  --Thomas
   
  
- Original Message - 
From: 
Mathieu Pitre 

Newsgroups: 
gmane.comp.crm.arsystem.general
Sent: Friday, July 28, 2006 09:11
Subject: Re: Set path from local PC. 
Almost there...
Carey, I already tried your suggestion (Transferring the 
Attachment value to a character field first...) but I am still getting the 
memory error. There is something wrong with the variable : $ProdlistFileLocation_PATH$ and the SELECT command. 
SELECT SUBSTR 
('$ProdlistFileLocation_PATH$',(INSTR('$ProdlistFileLocation_PATH$','\',-1))+1) 
FROM DUAL 
Mathieu Pitre IT 
Business Systems AnalystProduction Operation Computer Sciences CorporationPratt & 
Whitney Canada, Plant 1Sametime: Mathieu Pitreoffice: 450-647-8008 
x7030This 
is a PRIVATE message. If you are not the intended recipient, please delete 
without copying and kindly advise us by e-mail of the mistake in delivery. 
NOTE: Regardless of content, this e-mail shall not operate to bind CSC to 
any order or other contract unless pursuant to explicit written agreement or 
government initiative expressly permitting the use of e-mail for such 
purpose.

  
  
Carey Matthew Black 
  <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 
   
  28/07/2006 09:49 AM 
  


  
Please respond 
toarslist@ARSLIST.ORG

  


  
To
  arslist@ARSLIST.ORG 

  
cc
  

  
Subject
  Re: Set path from local PC. 
Almost there...
  


  
  Pitre,I would suggest this simple 
variation...***$ProdlistFileLocation$ 
= $536880933$'ProdlistFileLocation_PATH' = $ ??? 
 $'ProdlistFileLocation_FILENAME' = $ ???  $Active 
Link:Action#1Run ProcessPERFORM-ACTION-ADD-ATTACHMENT 
536880933Action#2Set Field 'ProdlistFileLocation_PATH' 
= $ProdlistFileLocation$Action#3Set 
Field'ProdlistFileLocation_FILENAME' =SELECT SUBSTR 
('$ProdlistFileLocation_PATH$',(INSTR('$ProdlistFileLocation_PATH$','\',-1))+1) 
FROM DUALAction#4Set Field'ProdlistFileLocation_PATH' = 
REPLACE($ProdlistFileLocation_PATH$,$ProdlistFileLocation_FILENAME$, 
$NULL$)***My action 2 above was 
inserted to "get a sting value" for the path andfile name. This will do 
two things to allow the map of the data typeinto the SQL string to be 
"more straight forward" and to get a starton the value for the "PATH". 
At this point it has path and file name.Which is what action #4 is to 
"fix" by replacing the file name thatwas found with a null value. You 
may or may not want to leave the lastcharacter of the PATH value as a 
"/" or "\", so you could do otherthings there too.-- 
Carey Matthew BlackRemedy Skilled Professional (RSP)ARS = Action 
Request System(Remedy)Solution = People + Process + ToolsFast, 
Accurate, Cheap Pick two.Never ascribe to malice, that which can be 
explained by incompetence.On 7/28/06, Mathieu Pitre 
<[EMAIL PROTECTED]> wrote:> Hi all,>> ARS 
6.3>> I am trying to separate the file name out of the path by 
using an active> link to add an attachment in a Display-only 
attachement field. The first> action works properly because I can use 
another action to set the fiel

CMDB 1.1 Patch 2 or 3

2006-07-28 Thread Lucero, Michelle - IST contractor

Hi, Friends:

Has anyone installed Patch 3 for CMDB 1.1?  According to the release
notes, patch 3 is suppose to fix various issues including installation
issues with patch 2.  However, patch 2 is required before applying patch
3.  Patch 3 is not a standalone patch.

We are considering applying patch 2 for issues as well as adding the
Menu Name and Menu Style fields to the Characteristics tab of the
Attribute Definition (in the CMDB Class Manager).  We want to know if we
should just leave it at patch 2 or if it will be necessary to correct
potential issues, by applying patch 3 immediately following.

If you have installed patch 2 and 3, how many minutes, hours, or days
did it take for the actual install?

Thanks,
Michelle

ARS 6.3, patch 11
ITSM 6.0, CMDB 1.1.0 no patch
Windows 2003, SQL Server 2000

Mid-Tier 6.3, patch 13, 17
Windows 2003, IIS 6.0, Servlet Exec 5.0 Patch 6
ESM Mission: "To provide the most accurate, timely, and actionable
information to our customers 
so that they can effectively support the Mary Kay IST environment".

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Re: Remedy Migrator

2006-07-28 Thread Himanshu Kohli

Thanks Frank !
 
Himanshu Kohli
Remedy Developer




From: Action Request System discussion list(ARSList) on behalf of Frank Caruso
Sent: Fri 28/07/2006 16:09
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Migrator


** Migrator will migrate the the two base forms and the join form.


On 7/28/06, Himanshu Kohli <[EMAIL PROTECTED] > wrote: 

Hi List

I dont have a Remedy Migrator License right now and have come across a 
question which probably you can help me to understand 

What will happen if we only migrate a JOIN Form from one Server to 
another :-

1) It will only migrate the def of JOIN form.

or

2)  JOIN form will be migrated along with Form A & B. 

   or

3) There will be a failure to this action.



Thanks for your help

Himanshu Kohli

Remedy Developer







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-- 
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer 
www.specificintegration.com
703-376-1249 __20060125___This posting was submitted with 
HTML in it___ 

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Remedy Solaris Process

2006-07-28 Thread Keith Hansen

Question, does anyone know how to get any insight to what might be causing
my Remedy arservrd process to suck up all my CPU on the server. I am
running Remedy 6.0.1/Solaris 5.9/Oracle 9.2.0.  I have checked all the
logs, which provided no answers. I see user activity, but this is after I
increased my server threads to allow users to continue to work.  I am not
sure if there is a Unix or Remedy function of some sort that can let me
know what has the process clogged.

Thanks,

Keith Hansen
Verizon Select Services, Inc.
Office: (813)-978-6367
Pager: (813)-266-7535
 Email: [EMAIL PROTECTED]

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Re: Set path from local PC. Almost there...

2006-07-28 Thread Carey Matthew Black


Joe,

See active link #4 (toward the end) and I think I see a typo in my post too...


Active link #3:
Run If:  'zint_position' > 0


should have been
Run If:  'zint_position' >= 0

 (The separator could be the first char, zero too.)

Testing for the "-1" result is fine, but knowing that you can also
test for the "good results" and just let the "bad results" fall
through to the next active link to break the loop can also work. (Just
a programing style choice.)

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.




On 7/28/06, Joe DeSouza <[EMAIL PROTECTED]> wrote:

**


Thats exactly what I did with the one difference that I used Goto on the 3rd
active link, to send the control back to the 1st if the position value was
greater than 1, and a exit if the position value was -1. Works pretty good
to get the whole file name...

What Mathieu would need to ad to it at the end of this is a replace of the
file name with the whole string, so as to get the path to set it to the path
field...


Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.


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Re: Set path from local PC. Almost there...

2006-07-28 Thread Thomas Bean

**



Mathieu,
What does the SQL log show?
 
--Thomas
 

  - Original Message - 
  From: 
  Mathieu Pitre 
  Newsgroups: 
  gmane.comp.crm.arsystem.general
  Sent: Friday, July 28, 2006 09:11
  Subject: Re: Set path from local PC. 
  Almost there...
  Carey, I already tried your suggestion (Transferring the 
  Attachment value to a character field first...) but I am still getting the 
  memory error. There is something wrong with the variable : $ProdlistFileLocation_PATH$ and the SELECT command. 
  SELECT SUBSTR 
  ('$ProdlistFileLocation_PATH$',(INSTR('$ProdlistFileLocation_PATH$','\',-1))+1) 
  FROM DUAL 
  Mathieu Pitre IT Business 
  Systems AnalystProduction Operation Computer 
  Sciences CorporationPratt & Whitney Canada, Plant 1Sametime: 
  Mathieu Pitreoffice: 450-647-8008 x7030This 
  is a PRIVATE message. If you are not the intended recipient, please delete 
  without copying and kindly advise us by e-mail of the mistake in delivery. 
  NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any 
  order or other contract unless pursuant to explicit written agreement or 
  government initiative expressly permitting the use of e-mail for such 
  purpose.
  


  Carey Matthew Black 
<[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 
 
28/07/2006 09:49 AM 

  
  

  Please respond 
  toarslist@ARSLIST.ORG
  

  
  

  To
arslist@ARSLIST.ORG 
  

  cc

  

  Subject
Re: Set path from local PC. 
  Almost there...

  
  

Pitre,I would suggest this simple 
  variation...***$ProdlistFileLocation$ 
  = $536880933$'ProdlistFileLocation_PATH' = $ ??? 
   $'ProdlistFileLocation_FILENAME' = $ ???  $Active 
  Link:Action#1Run ProcessPERFORM-ACTION-ADD-ATTACHMENT 
  536880933Action#2Set Field 'ProdlistFileLocation_PATH' = 
  $ProdlistFileLocation$Action#3Set 
  Field'ProdlistFileLocation_FILENAME' =SELECT SUBSTR 
  ('$ProdlistFileLocation_PATH$',(INSTR('$ProdlistFileLocation_PATH$','\',-1))+1) 
  FROM DUALAction#4Set Field'ProdlistFileLocation_PATH' = 
  REPLACE($ProdlistFileLocation_PATH$,$ProdlistFileLocation_FILENAME$, 
  $NULL$)***My action 2 above was 
  inserted to "get a sting value" for the path andfile name. This will do 
  two things to allow the map of the data typeinto the SQL string to be 
  "more straight forward" and to get a starton the value for the "PATH". At 
  this point it has path and file name.Which is what action #4 is to "fix" 
  by replacing the file name thatwas found with a null value. You may or may 
  not want to leave the lastcharacter of the PATH value as a "/" or "\", so 
  you could do otherthings there too.-- Carey Matthew 
  BlackRemedy Skilled Professional (RSP)ARS = Action Request 
  System(Remedy)Solution = People + Process + ToolsFast, Accurate, 
  Cheap Pick two.Never ascribe to malice, that which can be explained by 
  incompetence.On 7/28/06, Mathieu Pitre <[EMAIL PROTECTED]> 
  wrote:> Hi all,>> ARS 6.3>> I am trying to 
  separate the file name out of the path by using an active> link to add 
  an attachment in a Display-only attachement field. The first> action 
  works properly because I can use another action to set the field in> a 
  character field and then I see the path and the file name. However, I> 
  would like to have the path in one charater field and the file name in> 
  another character field. To achieve this(I started with the file name)> 
  someone recommended me to use a Set Field SQL as shown below. However, 
  it> does not work when I use the variable($ProdlistFileLocation$) which 
  is my> attachement field. I receive a memory error and my client 
  crashes. If I> manually add the string in the SQL function is works: 
  SELECT SUBSTR> ('\\path\path\path\path\FileName.ext',(INSTR> 
  ('\\path\path\path\path\FileName.ext','\',-1))+1) FROM DUAL> There is 
  something I dont get. Also if I set a character field containing> the 
  string mentioned above (\\path\path\path\path\FileName.ext) it works.> 
  Is this a bug?>>> ***> 
  $ProdlistFileLocation$ = $536880933$>>> Active 
  Link:> Action#1> Run Process> 
  PERFORM-ACTION-ADD-ATTACHMENT 536880933>> Action#2> Set 
  Field> SELECT SUBSTR ('$ProdlistFileLocation$',(INSTR> 
  ('$ProdlistFileLocation$','\',-1))+1) FROM DUAL>>

Re: Set path from local PC. Almost there...

2006-07-28 Thread Joe DeSouza

**

Thats exactly what I did with the one difference that I used Goto on the 3rd active link, to send the control back to the 1st if the position value was greater than 1, and a exit if the position value was -1. Works pretty good to get the whole file name...
 
What Mathieu would need to ad to it at the end of this is a replace of the file name with the whole string, so as to get the path to set it to the path field... 
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.

- Original Message From: Carey Matthew Black <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Friday, July 28, 2006 10:51:10 AMSubject: Re: Set path from local PC. Almost there...
Mathieu,I do not know. I am (not yet) using Oracle so it is hard for me toeven test it out.Personally I would not use RDBMS specific solutions unless therewas no other way to achieve the business needs.I would do as Joe DeSouza (and others if memory serves) has suggestedand using STRSTR repeatedly to find the position of the last "\", "/"character. So let me outline what I would do...***'ProdlistFileLocation' = $536880933$'ProdlistFileLocation_PATH' = $ ???  $'ProdlistFileLocation_FILENAME' = $ ???  $'zint_position' = $ ???  $Active Link:Action#1Run ProcessPERFORM-ACTION-ADD-ATTACHMENT 536880933Action#2Set Field  'ProdlistFileLocation_PATH' = $ProdlistFileLocation$  'ProdlistFileLocation_FILENAME' = $ProdlistFileLocation$Active
 link #2:// assuming your only care about \ as a file separatorRun If : ('ProdlistFileLocation_FILENAME' LIKE "%"+"\"+"%")Action #1:zint_position = STRSTR($ProdlistFileLocation_FILENAME$, "\")Active link #3:Run If:  'zint_position' > 0Action #1:'ProdlistFileLocation_FILENAME' =SUBSTR($ProdlistFileLocation_FILENAME$, $zint_position$+1)// The +1 is to also strip the separator that was foundAction #2:GOTO:      // note this could also have be done inside an Active Link guidewith a GOTO Guide LABEL action too.// When the active links are done looping you should end up with a'ProdlistFileLocation_FILENAME' value of just the file name.// Lastly... you need more more active link to "strip" the file namefrom the path part.Active link #4:No run if is really needed. It should
 be safe to do this action at anypoint. (unless your path has the exact file name (with extension) aspart of the path. :)Action#1Set Field'ProdlistFileLocation_PATH' = REPLACE($ProdlistFileLocation_PATH$,$ProdlistFileLocation_FILENAME$, $NULL$)***HTH.-- Carey Matthew BlackRemedy Skilled Professional (RSP)ARS = Action Request System(Remedy)Solution = People + Process + ToolsFast, Accurate, Cheap Pick two.Never ascribe to malice, that which can be explained by incompetence.On 7/28/06, Mathieu Pitre <[EMAIL PROTECTED]> wrote:>>> Carey,>> I already tried your suggestion (Transferring the Attachment value to a character field first...) but I am still getting the memory error. There is something wrong with the variable : $ProdlistFileLocation_PATH$ and the SELECT command.>>> SELECT SUBSTR
 ('$ProdlistFileLocation_PATH$',(INSTR>  ('$ProdlistFileLocation_PATH$','\',-1))+1) FROM DUAL>> Mathieu Pitre>  IT Business Systems Analyst>  Production Operation>   Computer Sciences Corporation>  Pratt & Whitney Canada, Plant 1>  Sametime: Mathieu Pitre>  office: 450-647-8008 x7030>>>  >  This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement
 or government initiative expressly permitting the use of e-mail for such purpose.>  >  Carey Matthew Black <[EMAIL PROTECTED]>> Sent by: "Action Request System discussion list(ARSList)" >> 28/07/2006 09:49 AM>> Please respond to>  arslist@ARSLIST.ORG>>> To arslist@ARSLIST.ORG>> cc>>> Subject Re: Set path from local PC. Almost there...> Pitre,>>  I would suggest this simple variation...>>>  ***>  $ProdlistFileLocation$ =
 $536880933$>  'ProdlistFileLocation_PATH' = $ ???  $>  'ProdlistFileLocation_FILENAME' = $ ???  $>>>  Active Link:>  Action#1>  Run Process>  PERFORM-ACTION-ADD-ATTACHMENT 536880933>>  Action#2>  Set Field>'ProdlistFileLocation_PATH' = $ProdlistFileLocation$>>  Action#3>  Set Field>  'ProdlistFileLocation_FILENAME' =>  SELECT SUBSTR ('$ProdlistFileLocation_PATH$',(INSTR>  ('$ProdlistFileLocation_PATH$','\',-1))+1) FROM DUAL>>  Action#4>  Set Field>  'ProdlistFileLocation_PATH' = REPLACE($ProdlistFileLocation_PATH$,>  $Prodl

Re: Remedy Migrator

2006-07-28 Thread Frank Caruso

**
Migrator will migrate the the two base forms and the join form.On 7/28/06, Himanshu Kohli <[EMAIL PROTECTED]
> wrote:Hi ListI dont have a Remedy Migrator License right now and have come across a question which probably you can help me to understand
What will happen if we only migrate a JOIN Form from one Server to another :-1) It will only migrate the def of JOIN form.or2)  JOIN form will be migrated along with Form A & B.
   or3) There will be a failure to this action.Thanks for your helpHimanshu KohliRemedy Developer___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org-- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineer
www.specificintegration.com703-376-1249
__20060125___This posting was submitted with HTML in it___

Remedy Migrator

2006-07-28 Thread Himanshu Kohli

Hi List

I dont have a Remedy Migrator License right now and have come across a question 
which probably you can help me to understand

What will happen if we only migrate a JOIN Form from one Server to another :-

1) It will only migrate the def of JOIN form.

or

2)  JOIN form will be migrated along with Form A & B.

   or

3) There will be a failure to this action.

 

Thanks for your help

Himanshu Kohli

Remedy Developer

 

 


___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: Incident Management install woes

2006-07-28 Thread Heider, Stephen

We do have McAfee installed.  I will try it again...I just cancelled the
install from yesterday. It ran for 24 hours at 100% CPU.  It never got
past the screen where you enter the Demo user name and password.

Stephen 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Candace DeCou
Sent: Thursday, July 27, 2006 5:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management install woes

This looks like a memory error Stephen.  I got lots of those trying to
install 6.x apps where we had McAfee running.  We solved the problem by
disabling McAfee, after which installation proceeded fine, but not sure
if that is the case in your situation.
:)
Candace

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Thursday, July 27, 2006 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Management install woes

Similar situation...

I am installing the Incident 7.0 module today.  After a few hours I
received this error:  "Error Number: 0x80040707  Description"  There was
no description.  When I clicked OK I received this error:

<< start of error message >>

An error (-5012 : 0x8000) has occurred while running setup.

Please make sure you have finished any previous setup and closed other
applications.  If the error still occurs, please contact your vendor:
MBC Software, Inc. (http//www.bmc.com).

Error Code: -5012 : 0x8000
Error Information:
>Ctor\ObjectWrapper.cpp (332)
>Ctor\ObjectWrapper.cpp (201)
>SetupDLL\SetupDLL.cpp (1397)
PAPP:BMC Remedy Incident Management
PVENDOR:BMC Software, Inc. (http://www.bmc.com)
PGUID:79F12E66-C4A0-4899-9C59-D0BD23BC9E21
$10.1.0.238
@Windows  Service Pack 1 (3790) IE 6.0.3790.1830

<< end of error message >>

I checked this solution from InstallSheild but all registry entries are
fine. http://consumer.installshield.com/kb.asp?id=Q108167.  There is
plenty of disk space and I am installing with a Local Administrator
account (Windows Server 2003).

I will to try the installation again.

Stephen

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kieran O'Hare
Sent: Thursday, July 27, 2006 11:49 AM
To: arslist@ARSLIST.ORG
Subject: Incident Management install woes

Hi,
I have Oracle 10G R2 on Windows Server 2003 and ARS 7.
My Incident Management 7 install took hours and the log files report
many errors. The vast majority of .arx and .def files failed to import.
Several times during the install the following error was displayed

'Driver command completed with error'

I OK'd this, and the install appeared to resume and eventually completed
without any Remedy-like notification that there were problems.

Any ideas what might be wrong? I installed all the prerequisites in the
specified order and licenced ARS and Incident Management beforehand.

Thanks

Kieran O'Hare
Programmer
Information Systems Services
200/201 Pearse St.
Trinity College
Dublin 2
Phone +353 1 8962774


___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org


___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

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Re: Set path from local PC. Almost there...

2006-07-28 Thread Carey Matthew Black


Mathieu,

   I do not know. I am (not yet) using Oracle so it is hard for me to
even test it out.

   Personally I would not use RDBMS specific solutions unless there
was no other way to achieve the business needs.

I would do as Joe DeSouza (and others if memory serves) has suggested
and using STRSTR repeatedly to find the position of the last "\", "/"
character. So let me outline what I would do...


***
'ProdlistFileLocation' = $536880933$
'ProdlistFileLocation_PATH' = $ ???  $
'ProdlistFileLocation_FILENAME' = $ ???  $
'zint_position' = $ ???  $


Active Link:
Action#1
Run Process
PERFORM-ACTION-ADD-ATTACHMENT 536880933

Action#2
Set Field
 'ProdlistFileLocation_PATH' = $ProdlistFileLocation$
 'ProdlistFileLocation_FILENAME' = $ProdlistFileLocation$


Active link #2:
// assuming your only care about \ as a file separator

Run If : ('ProdlistFileLocation_FILENAME' LIKE "%"+"\"+"%")
Action #1:
zint_position = STRSTR($ProdlistFileLocation_FILENAME$, "\")



Active link #3:
Run If:  'zint_position' > 0
Action #1:
'ProdlistFileLocation_FILENAME' =
SUBSTR($ProdlistFileLocation_FILENAME$, $zint_position$+1)
// The +1 is to also strip the separator that was found
Action #2:
   GOTO:   
  // note this could also have be done inside an Active Link guide
with a GOTO Guide LABEL action too.


// When the active links are done looping you should end up with a
'ProdlistFileLocation_FILENAME' value of just the file name.

// Lastly... you need more more active link to "strip" the file name
from the path part.

Active link #4:
No run if is really needed. It should be safe to do this action at any
point. (unless your path has the exact file name (with extension) as
part of the path. :)
Action#1
Set Field
'ProdlistFileLocation_PATH' = REPLACE($ProdlistFileLocation_PATH$,
$ProdlistFileLocation_FILENAME$, $NULL$)

***

HTH.



--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.


On 7/28/06, Mathieu Pitre <[EMAIL PROTECTED]> wrote:



Carey,

I already tried your suggestion (Transferring the Attachment value to a 
character field first...) but I am still getting the memory error. There is 
something wrong with the variable : $ProdlistFileLocation_PATH$ and the SELECT 
command.


SELECT SUBSTR ('$ProdlistFileLocation_PATH$',(INSTR
 ('$ProdlistFileLocation_PATH$','\',-1))+1) FROM DUAL





Mathieu Pitre
 IT Business Systems Analyst
 Production Operation
  Computer Sciences Corporation
 Pratt & Whitney Canada, Plant 1
 Sametime: Mathieu Pitre
 office: 450-647-8008 x7030


 

 This is a PRIVATE message. If you are not the intended recipient, please 
delete without copying and kindly advise us by e-mail of the mistake in 
delivery. NOTE: Regardless of content, this e-mail shall not operate to bind 
CSC to any order or other contract unless pursuant to explicit written 
agreement or government initiative expressly permitting the use of e-mail for 
such purpose.
 





 Carey Matthew Black <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)" 

28/07/2006 09:49 AM

Please respond to
 arslist@ARSLIST.ORG


To arslist@ARSLIST.ORG

cc


Subject Re: Set path from local PC. Almost there...








Pitre,

 I would suggest this simple variation...


 ***
 $ProdlistFileLocation$ = $536880933$
 'ProdlistFileLocation_PATH' = $ ???  $
 'ProdlistFileLocation_FILENAME' = $ ???  $


 Active Link:
 Action#1
 Run Process
 PERFORM-ACTION-ADD-ATTACHMENT 536880933

 Action#2
 Set Field
   'ProdlistFileLocation_PATH' = $ProdlistFileLocation$

 Action#3
 Set Field
 'ProdlistFileLocation_FILENAME' =
 SELECT SUBSTR ('$ProdlistFileLocation_PATH$',(INSTR
 ('$ProdlistFileLocation_PATH$','\',-1))+1) FROM DUAL

 Action#4
 Set Field
 'ProdlistFileLocation_PATH' = REPLACE($ProdlistFileLocation_PATH$,
 $ProdlistFileLocation_FILENAME$, $NULL$)

 ***


 My action 2 above was inserted to "get a sting value" for the path and
 file name. This will do two things to allow the map of the data type
 into the SQL string to be "more straight forward" and to get a start
 on the value for the "PATH". At this point it has path and file name.
 Which is what action #4 is to "fix" by replacing the file name that
 was found with a null value. You may or may not want to leave the last
 character of the PATH value as a "/" or "\", so you could do other
 things there too.


 --
 Carey Matthew Black
 Remedy Skilled Professional (RSP)

Re: Set path from local PC. Almost there...

2006-07-28 Thread Joe DeSouza

How about separate the file name first.. This can be easily done by taking substrings till you meet with the '\' character until you find the last '\' character.
Once you have the file name separated, you can use the whole path string to replace the file name with nothing to get just the path so that way you can have the path and the file name in 2 separate strings...
I had in fact just helped one of my colleagues to do exactly this same thing and all it took were 3 Active links...
Let me know if you need help around writing these active links..
Cheers
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.

- Original Message From: Mathieu Pitre <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Friday, July 28, 2006 9:33:06 AMSubject: Set path from local PC. Almost there...
Hi all,ARS 6.3 I am trying to separate the file name out of the path by using an active link to add an attachment in a Display-only attachement field. The first action works properly because I can use another action to set the field in a character field and then I see the path and the file name. However, I would like to have the path in one charater field and the file name in another character field. To achieve this(I started with the file name)someone recommended me to use a Set Field SQL as shown below. However, it does not work when I use the variable($ProdlistFileLocation$) which is my attachement field. I receive a memory error and my client crashes. If I manually add the string in the SQL function is works: SELECT SUBSTR ('\\path\path\path\path\FileName.ext',(INSTR ('\\path\path\path\path\FileName.ext','\',-1))+1) FROM DUALThere is something I dont get. Also if I set a character field containing
the string mentioned above (\\path\path\path\path\FileName.ext) it works.Is this a bug?***$ProdlistFileLocation$ = $536880933$Active Link:Action#1Run ProcessPERFORM-ACTION-ADD-ATTACHMENT 536880933Action#2Set FieldSELECT SUBSTR ('$ProdlistFileLocation$',(INSTR ('$ProdlistFileLocation$','\',-1))+1) FROM DUAL
__20060125___This posting was submitted with HTML in it___

Re: MidTier on Linux

2006-07-28 Thread Watson Benjamin A Contr AFWA/XOO

**



I read through John Baker's MidTier on Linux install guide 
and got it working finally (really nice How-To by the way).
 
Basically, I did the same thing Mike mentioned before 
(using Tomcat manager to import the MidTier WAR file).
 
This made things work for me locally (e.g. 
localhost:8080/arsys/home)
 
However, at present, I can't access the MidTier externally 
(from another pc) by visiting :8080/arsys/home.
 
I've found out that I need to do 1 of 2 
things.
 
1.) compile the mod_jk Tomcat connector for 
Apache (and configure Apache and Tomcat to use it) to allow Apache to 
receive the external requests and forward it to Tomcat.
 
2.) use the JSVC daemon that Derek mentioned.  I've 
already compiled the JSVC, just a matter of configuration.
 
Unfortunately, I haven't had much time to dedicate to this 
project as it is merely a test to see which configuration performs 
better.
 
Perhaps I'll test both options (1 and 2) above to see how 
they both behave.
 
 
Thanks 
for your valued feedback.

//SIGNED//BENJAMIN A WATSON, Contractor, 
AFWA/XOOSAIC - Remedy TeamCommercial: (402) 294-8225DSN: 
271-8225mailto:[EMAIL PROTECTED]mailto:[EMAIL PROTECTED]
 


From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michael 
WortsSent: Friday, July 28, 2006 8:56 AMTo: 
arslist@ARSLIST.ORGSubject: Re: MidTier on Linux
Derek, I did pretty much the same thing, although I did not know 
about the Java Service Daemon so I am still running on Port 8080. When I install 
the Mid-tier, I just download the WAR file and pop it into the Tomcat webapps 
directory. I then stop and start Tomcat and it extracts the WAR file for me and 
installs the MidTier. After that, I copy the config.properties file over and I 
am good to go. I must say that Tomcat was very easy to install and config, I had 
some real problems with Apache/Tomcat on my AIX box. I followed these instructions: 8. Download latest Midtier "war" file from Remedy 
Support 9. Rename war file to 
arsys.war and copy to tomcat webapps directory # cp arsys.war 
/usr/local/jakarta-tomcat-5.0.28/webapps 10. Stop and restart Tomcat /usr/local/jakarta-tomcat-5.0.28/bin/shutdown.sh /usr/local/jakarta-tomcat-5.0.28/bin/startup.sh 
11. Wait for arsys directory to appear 
under webapps (Tomcat will build) # 
cd ../webapps # ls -lrt total 62688 drwxr-xr-x   4 root     system         
 512 25 Jan 08:24 servlets-examples drwxr-xr-x   3 root     system         
 512 25 Jan 08:24 ROOT drwxr-xr-x 
 21 root     system          512 25 Jan 
08:24 jsp-examples drwxr-xr-x   4 
root     system          512 25 Jan 08:24 
balancer drwxr-xr-x   3 root   
  system          512 25 Jan 08:24 webdav 
drwxr-xr-x  12 root     system 
        1024 25 Jan 08:24 tomcat-docs -rw-r-   1 remic    remedy   
  32066217 25 Jan 08:47 arsys.war drwx--   8 root     system         
 512 25 Jan 08:49 arsys 12. 
Copy config.properties to 
/usr/local/jakarta-tomcat-5.0.28/webapps/arsys/WEB-INF/classes 
Change the server references. 
13. Test Midtier http:///arsys/shared/config/config.jsp Mike. 

  
  
Derek Berube 
  <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 
   
  28/07/2006 14:33 
  


  
Please respond 
toarslist@ARSLIST.ORG

  


  
To
  arslist@ARSLIST.ORG 

  
cc
  

  
Subject
  Re: MidTier on 
  Linux
  


  
  ** 
Unless you have a compelling need to run Apache, have 
you considered just running Tomcat alone?  Most of the environments in 
which I deploy Mid-Tier, this is the configuration that we use because the web 
application servers are only being used for Mid-Tier. The only out-of-the ordinary configuration changes that I've made is that 
I leverage the Java Service Daemon (JSVC) which ships with Tomcat (but you have 
to compile it) and allows Tomcat to bind to port 80, but run as a non-privileged 
user.  In addition, in the Tomcat startup scripts, I configure it to use 
the server-side JVM rather than the default client-side. When installing Mid-Tier, I choose the "Other" options for both the Web 
Server and Servlet container.  And then I place an arsys  symbolic 
link in the /opt/tomcat/webapps folder that points to /opt/ars-midtier 
(where I actually installed Mid-Tier). If you are 
really concerned about performance, there are options available to you that can 
help address this such as using the Apache Portable Runtime (needs to be 
compiled) which is a native library that Tomcat uses via JNI to manage the 
connections at the TCP/IP level.  This is the same code that Apache uses 
for this purpose.  There is also the Grizzly connector which ships 
with Sun's GlassFish (open source J2EE 
server) is based on the Java Non-Blocking I/O (NIO) API which is a 
high-performance I/O API targeted

Re: Set path from local PC. Almost there...

2006-07-28 Thread Mathieu Pitre

Carey,

I already tried your suggestion (Transferring
the Attachment value to a character field first...) but I am still getting
the memory error. There is something wrong with the variable :
$ProdlistFileLocation_PATH$ and the SELECT command.

SELECT SUBSTR ('$ProdlistFileLocation_PATH$',(INSTR
('$ProdlistFileLocation_PATH$','\',-1))+1) FROM DUAL

Mathieu Pitre

IT Business Systems Analyst
Production Operation
 Computer
Sciences Corporation
Pratt & Whitney Canada, Plant 1
Sametime: Mathieu Pitre
office: 450-647-8008 x7030

This is a PRIVATE message. If you are not the intended recipient, please
delete without copying and kindly advise us by e-mail of the mistake in
delivery. NOTE: Regardless of content, this e-mail shall not operate to
bind CSC to any order or other contract unless pursuant to explicit written
agreement or government initiative expressly permitting the use of e-mail
for such purpose.

Carey Matthew Black <[EMAIL PROTECTED]>

Sent by: "Action Request System
discussion list(ARSList)" 
28/07/2006 09:49 AM

Please respond to
arslist@ARSLIST.ORG

To
arslist@ARSLIST.ORG

cc

Subject
Re: Set path from local PC. Almost there...

Pitre,

I would suggest this simple variation...

***
$ProdlistFileLocation$ = $536880933$
'ProdlistFileLocation_PATH' = $ ???  $
'ProdlistFileLocation_FILENAME' = $ ???  $

Active Link:
Action#1
Run Process
PERFORM-ACTION-ADD-ATTACHMENT 536880933

Action#2
Set Field
  'ProdlistFileLocation_PATH' = $ProdlistFileLocation$

Action#3
Set Field
'ProdlistFileLocation_FILENAME' =
SELECT SUBSTR ('$ProdlistFileLocation_PATH$',(INSTR
('$ProdlistFileLocation_PATH$','\',-1))+1) FROM DUAL

Action#4
Set Field
'ProdlistFileLocation_PATH' = REPLACE($ProdlistFileLocation_PATH$,
$ProdlistFileLocation_FILENAME$, $NULL$)

***

My action 2 above was inserted to "get a sting value" for the
path and
file name. This will do two things to allow the map of the data type
into the SQL string to be "more straight forward" and to get
a start
on the value for the "PATH". At this point it has path and file
name.
Which is what action #4 is to "fix" by replacing the file name
that
was found with a null value. You may or may not want to leave the last
character of the PATH value as a "/" or "\", so you
could do other
things there too.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.

On 7/28/06, Mathieu Pitre <[EMAIL PROTECTED]> wrote:
> Hi all,
>
> ARS 6.3
>
> I am trying to separate the file name out of the path by using an
active
> link to add an attachment in a Display-only attachement field. The
first
> action works properly because I can use another action to set the
field in
> a character field and then I see the path and the file name. However,
I
> would like to have the path in one charater field and the file name
in
> another character field. To achieve this(I started with the file name)
> someone recommended me to use a Set Field SQL as shown below. However,
it
> does not work when I use the variable($ProdlistFileLocation$) which
is my
> attachement field. I receive a memory error and my client crashes.
If I
> manually add the string in the SQL function is works: SELECT SUBSTR
> ('\\path\path\path\path\FileName.ext',(INSTR
> ('\\path\path\path\path\FileName.ext','\',-1))+1) FROM DUAL
> There is something I dont get. Also if I set a character field containing
> the string mentioned above (\\path\path\path\path\FileName.ext) it
works.
> Is this a bug?
>
>
> ***
> $ProdlistFileLocation$ = $536880933$
>
>
> Active Link:
> Action#1
> Run Process
> PERFORM-ACTION-ADD-ATTACHMENT 536880933
>
> Action#2
> Set Field
> SELECT SUBSTR ('$ProdlistFileLocation$',(INSTR
> ('$ProdlistFileLocation$','\',-1))+1) FROM DUAL
>
> ***

___
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Re: MidTier on Linux

2006-07-28 Thread Michael Worts

Derek,

I did pretty much the same thing, although
I did not know about the Java Service Daemon so I am still running on Port
8080. When I install the Mid-tier, I just download the WAR file and pop
it into the Tomcat webapps directory. I then stop and start Tomcat and
it extracts the WAR file for me and installs the MidTier. After that, I
copy the config.properties file over and I am good to go. I must say that
Tomcat was very easy to install and config, I had some real problems with
Apache/Tomcat on my AIX box.

I followed these instructions:

8. Download latest Midtier "war"
file from Remedy Support

9. Rename war file to arsys.war and
copy to tomcat webapps directory

# cp arsys.war /usr/local/jakarta-tomcat-5.0.28/webapps

10. Stop and restart Tomcat

/usr/local/jakarta-tomcat-5.0.28/bin/shutdown.sh
/usr/local/jakarta-tomcat-5.0.28/bin/startup.sh

11. Wait for arsys directory to appear
under webapps (Tomcat will build)

# cd ../webapps
# ls -lrt
total 62688
drwxr-xr-x 4 root
system 512 25 Jan 08:24 servlets-examples
drwxr-xr-x 3 root
system 512 25 Jan 08:24 ROOT
drwxr-xr-x 21 root
system 512 25 Jan 08:24 jsp-examples
drwxr-xr-x 4 root
system 512 25 Jan 08:24 balancer
drwxr-xr-x 3 root
system 512 25 Jan 08:24 webdav
drwxr-xr-x 12 root
system 1024 25 Jan 08:24 tomcat-docs
-rw-r- 1 remic remedy
32066217 25 Jan 08:47 arsys.war
drwx-- 8 root
system 512 25 Jan 08:49 arsys

12. Copy config.properties to /usr/local/jakarta-tomcat-5.0.28/webapps/arsys/WEB-INF/classes

Change the server references.

13. Test Midtier

http:///arsys/shared/config/config.jsp

Mike.

Derek Berube <[EMAIL PROTECTED]>

Sent by: "Action Request System
discussion list(ARSList)"
28/07/2006 14:33

Please respond to
arslist@ARSLIST.ORG

To
arslist@ARSLIST.ORG

Subject
Re: MidTier on Linux

**
Unless you have a compelling need to run Apache, have
you considered just running Tomcat alone? Most of the environments
in which I deploy Mid-Tier, this is the configuration that we use because
the web application servers are only being used for Mid-Tier.

The only out-of-the ordinary configuration changes that
I've made is that I leverage the Java Service Daemon (JSVC) which ships
with Tomcat (but you have to compile it) and allows Tomcat to bind to port
80, but run as a non-privileged user. In addition, in the Tomcat
startup scripts, I configure it to use the server-side JVM rather than
the default client-side.

When installing Mid-Tier, I choose the "Other"
options for both the Web Server and Servlet container. And then I
place an arsys symbolic link in the /opt/tomcat/webapps folder
that points to /opt/ars-midtier (where I actually installed Mid-Tier).

If you are really concerned about performance, there are
options available to you that can help address this such as using the Apache
Portable Runtime (needs to be compiled) which is a native library that
Tomcat uses via JNI to manage the connections at the TCP/IP level.
This is the same code that Apache uses for this purpose. There is
also the Grizzly
connector which ships with Sun's GlassFish
(open source J2EE server) is based on the Java Non-Blocking I/O (NIO) API
which is a high-performance I/O API targeted for server-based applications
designed to let applications handle more connections with fewer threads
(ergo fewer resources).

I find this simpler because I only have to worry about
configuring Tomcat rather than Tomcat and Apache.

Just a possible alternative.

Derek

P.S. My current production server environment consists
of three hardware load-balanced x86 boxes running RHEL 3 Release 4, JDK
1.5 release 6, Apache Tomcat 5.5.12 and ARS Mid-Tier 6.3 Patch 14.
My development server is running RHEL 4 Release 2, with JDK 1.5 release
7, Tomcat 5.5.17, and Mid-Tier 7.0 Patch 1.

Derek Berube <[EMAIL PROTECTED]>

Wildstar Technologies, LLC.

1453 Riverview Run Lane

Suwanee, Georgia 30024

(678) 229-1475 - Office
(678) 229-1476 - FAX
(404) 444-5283 - Mobile

http://www.wildstartech.com/

AIM Handle: BerubeDB

Jabber: [EMAIL PROTECTED]

MSN Messenger: [EMAIL PROTECTED]

Yahoo! Messenger: derekberube

On Jul 25, 2006, at 3:09 PM, Watson Benjamin A Contr AFWA/XOO
wrote:
**
Greetings List,
System information for starters:
Database: MS SQL Server 2000
SP4 on Windows Server 2003
Application: Remedy 6.3 on
Windows Server 2003
Web: MidTier 6.3 on Windows
Server 2003 with IIS6 and Servlet Exec.
Now, onto the "problem".
I've gleemed from the list
that the Win2K3/IIS6/MidTier/ServletExec combination is rather slow.
I've noticed some sluggishness myself.
I've also seen people mention
that an Apache/Tomcat combination is quicker.
Therefore, I've stood up a
Red Hat Enterprise Linux 4 Update 3 server with Apache and Tomcat.
Furthermore, I've installed MidTier 7 rather than 6.3 and pointed the install
to the Application server li

Re: Set path from local PC. Almost there...

2006-07-28 Thread Carey Matthew Black


Pitre,

I would suggest this simple variation...


***
$ProdlistFileLocation$ = $536880933$
'ProdlistFileLocation_PATH' = $ ???  $
'ProdlistFileLocation_FILENAME' = $ ???  $


Active Link:
Action#1
Run Process
PERFORM-ACTION-ADD-ATTACHMENT 536880933

Action#2
Set Field
 'ProdlistFileLocation_PATH' = $ProdlistFileLocation$

Action#3
Set Field
'ProdlistFileLocation_FILENAME' =
SELECT SUBSTR ('$ProdlistFileLocation_PATH$',(INSTR
('$ProdlistFileLocation_PATH$','\',-1))+1) FROM DUAL

Action#4
Set Field
'ProdlistFileLocation_PATH' = REPLACE($ProdlistFileLocation_PATH$,
$ProdlistFileLocation_FILENAME$, $NULL$)

***


My action 2 above was inserted to "get a sting value" for the path and
file name. This will do two things to allow the map of the data type
into the SQL string to be "more straight forward" and to get a start
on the value for the "PATH". At this point it has path and file name.
Which is what action #4 is to "fix" by replacing the file name that
was found with a null value. You may or may not want to leave the last
character of the PATH value as a "/" or "\", so you could do other
things there too.


--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.



On 7/28/06, Mathieu Pitre <[EMAIL PROTECTED]> wrote:

Hi all,

ARS 6.3

I am trying to separate the file name out of the path by using an active
link to add an attachment in a Display-only attachement field. The first
action works properly because I can use another action to set the field in
a character field and then I see the path and the file name. However, I
would like to have the path in one charater field and the file name in
another character field. To achieve this(I started with the file name)
someone recommended me to use a Set Field SQL as shown below. However, it
does not work when I use the variable($ProdlistFileLocation$) which is my
attachement field. I receive a memory error and my client crashes. If I
manually add the string in the SQL function is works: SELECT SUBSTR
('\\path\path\path\path\FileName.ext',(INSTR
('\\path\path\path\path\FileName.ext','\',-1))+1) FROM DUAL
There is something I dont get. Also if I set a character field containing
the string mentioned above (\\path\path\path\path\FileName.ext) it works.
Is this a bug?


***
$ProdlistFileLocation$ = $536880933$


Active Link:
Action#1
Run Process
PERFORM-ACTION-ADD-ATTACHMENT 536880933

Action#2
Set Field
SELECT SUBSTR ('$ProdlistFileLocation$',(INSTR
('$ProdlistFileLocation$','\',-1))+1) FROM DUAL

***


___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Set path from local PC. Almost there...

2006-07-28 Thread Mathieu Pitre

Hi all,

ARS 6.3 

I am trying to separate the file name out of the path by using an active 
link to add an attachment in a Display-only attachement field. The first 
action works properly because I can use another action to set the field in 
a character field and then I see the path and the file name. However, I 
would like to have the path in one charater field and the file name in 
another character field. To achieve this(I started with the file name)
someone recommended me to use a Set Field SQL as shown below. However, it 
does not work when I use the variable($ProdlistFileLocation$) which is my 
attachement field. I receive a memory error and my client crashes. If I 
manually add the string in the SQL function is works: SELECT SUBSTR 
('\\path\path\path\path\FileName.ext',(INSTR 
('\\path\path\path\path\FileName.ext','\',-1))+1) FROM DUAL
There is something I dont get. Also if I set a character field containing 
the string mentioned above (\\path\path\path\path\FileName.ext) it works.
Is this a bug?


***
$ProdlistFileLocation$ = $536880933$


Active Link:
Action#1
Run Process
PERFORM-ACTION-ADD-ATTACHMENT 536880933

Action#2
Set Field
SELECT SUBSTR ('$ProdlistFileLocation$',(INSTR 
('$ProdlistFileLocation$','\',-1))+1) FROM DUAL

***

___
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Re: MidTier on Linux

2006-07-28 Thread Derek Berube

**
Unless you have a compelling need to run Apache, have you considered just running Tomcat alone?  Most of the environments in which I deploy Mid-Tier, this is the configuration that we use because the web application servers are only being used for Mid-Tier.The only out-of-the ordinary configuration changes that I've made is that I leverage the Java Service Daemon (JSVC) which ships with Tomcat (but you have to compile it) and allows Tomcat to bind to port 80, but run as a non-privileged user.  In addition, in the Tomcat startup scripts, I configure it to use the server-side JVM rather than the default client-side.When installing Mid-Tier, I choose the "Other" options for both the Web Server and Servlet container.  And then I place an arsys  symbolic link in the /opt/tomcat/webapps folder that points to /opt/ars-midtier (where I actually installed Mid-Tier).If you are really concerned about performance, there are options available to you that can help address this such as using the Apache Portable Runtime (needs to be compiled) which is a native library that Tomcat uses via JNI to manage the connections at the TCP/IP level.  This is the same code that Apache uses for this purpose.  There is also the Grizzly connector which ships with Sun's GlassFish (open source J2EE server) is based on the Java Non-Blocking I/O (NIO) API which is a high-performance I/O API targeted for server-based applications designed to let applications handle more connections with fewer threads (ergo fewer resources).I find this simpler because I only have to worry about configuring Tomcat rather than Tomcat and Apache.Just a possible alternative.DerekP.S. My current production server environment consists of three hardware load-balanced x86 boxes running RHEL 3 Release 4, JDK 1.5 release 6, Apache Tomcat 5.5.12 and ARS Mid-Tier 6.3 Patch 14.  My development server is running RHEL 4 Release 2, with JDK 1.5 release 7, Tomcat 5.5.17, and Mid-Tier 7.0 Patch 1.  Derek Berube <[EMAIL PROTECTED]> Wildstar Technologies, LLC.1453 Riverview Run LaneSuwanee, Georgia 30024(678) 229-1475 - Office(678) 229-1476 - FAX(404) 444-5283 - Mobile http://www.wildstartech.com/AIM Handle: BerubeDBJabber: [EMAIL PROTECTED] MSN Messenger: [EMAIL PROTECTED]Yahoo! Messenger: derekberube   On Jul 25, 2006, at 3:09 PM, Watson Benjamin A Contr AFWA/XOO wrote:**Greetings List, System information for starters: Database: MS SQL Server 2000 SP4 on Windows Server 2003Application: Remedy 6.3 on Windows Server 2003Web: MidTier 6.3 on Windows Server 2003 with IIS6 and Servlet Exec. Now, onto the "problem". I've gleemed from the list that the Win2K3/IIS6/MidTier/ServletExec combination is rather slow.  I've noticed some sluggishness myself. I've also seen people mention that an Apache/Tomcat combination is quicker. Therefore, I've stood up a Red Hat Enterprise Linux 4 Update 3 server with Apache and Tomcat.  Furthermore, I've installed MidTier 7 rather than 6.3 and pointed the install to the Application server listed above. My questions are: 1.) Will MT7 work with ARS 6.3? 2.) Given that the above answer is "yes", what caveats do I need to know to get MT working correctly with Apache/Tomcat? I know Apache is working as I can see the standard test page when accessing it from another box.  The same goes for Tomcat. As far as installation is concerned, apache is at /etc/httpd and tomcat is (unfortunately at this time) is in a user's directory /home//apache-tomcat- MidTier is installed at /usr/ar/mid-tier. These are all of the configuration settings I passed into the MT7 installer script, which finished without errors. Any special configurations I need to make to MidTier, Apache, Tomcat, or all of the above? When I attempt to access (from the RHEL box) http://localhost/arsys/config/config.jsp as annotated in the documentation, I get a page not found.  I made a symbolic link in /var/www/http/ and pointed it to the MT install home directory and when I visit the page above, I see the JSP script in the browser window. Thanks,//SIGNED//BENJAMIN A WATSON, Contractor, AFWA/XOOSAIC - Remedy TeamCommercial: (402) 294-8225DSN: 271-8225mailto:[EMAIL PROTECTED]mailto:[EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it_20060125___This posting was submitted with HTML in it___

Re: Is it possible?

2006-07-28 Thread Ron Tavares

**
Djhuang,
 
If I understand you correctly, you are trying to limit access to a form to only those users who have a fixed license.  If so, here is a thought, though there may be a better way of doing this.
 
You can have a hidden 'License Type' field on the form you want to restrict access to.  Have an active link that fires on window open or window loaded that will search the User form for that $USER$ record and set the value of the license type.  Have a second active link that checks this value for '!= fixed'.  If True, pop up a message 'Sorry, you need fixed' and second action, close window.

 
You can also have different active links that fire on different time, whether the user is modifying, sumbitting, (CREATE), searching (QUERY).  etc.
 
hope this helps.
.ron 
On 7/28/06, djhuang <[EMAIL PROTECTED]> wrote:

** Hi,  Here comes a interesting question.  Anyone know that is it possible that a Remedy application could only function correctly by using a Fixed license?  Kindly let me put it this way, is there any work flow/forms/fields could be configured as it can only be accessed by a AR User Fixed license but not a floating one? 
Since Floating licenses are more flexible than Fixed licenses, I consider purchasing AR User Fixed licenses only when it's necessary and AR User Floating for rest of the cases.Thank you. 
djhuang__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: Is it possible?

2006-07-28 Thread djhuang

**
Michiel,     Thanks for your answer. It's really helpful for the way to buy licenses.   We have 3 shifts of agents/operators (2 men each) for a 24x7 data center/helpdesk sharing 3 floating licenses. One of them is the "on duty" agent who uses a 
fixed license and has the console logged on all the time. Couple of support people use floating licenses, too. As the business grows, we might have to put more men and more licenses.I would definitely take a look at the licenses monitoring tools.
Really appreciated,Djhuang2006/7/28, Michiel Beijen <[EMAIL PROTECTED]
>:
Djhuang,The only case when you would need a fixed license and can not use afloating, is for the administrator account or any regular user youwant to give Administrator permissions. In all other cases floating
licenses will be just fine.However, for your key users, like helpdesk agents or other supportstaff that is logged in all of the time, it might be mostcost-effective to buy a fixed license.There are a few license monitoring tools out there which you could use
to measure the utilization of your licenses, one of them (commercial)is rrrLic from http://www.rrr.se
Regards,MichielOn 7/28/06, djhuang <
[EMAIL PROTECTED]> wrote:> ** Hi,>   Here comes a interesting question.>   Anyone know that is it possible that a Remedy application could only> function correctly by using a Fixed license?
>   Kindly let me put it this way, is there any work flow/forms/fields could> be configured as it can only be accessed by a AR User Fixed license but not> a floating one?>> Since Floating licenses are more flexible than Fixed licenses, I consider
> purchasing AR User Fixed licenses only when it's necessary and AR User> Floating for rest of the cases.> Thank you.>> djhuang>  __20060125___This posting was
> submitted with HTML in it__UNSUBSCRIBE or access ARSlist Archives at 
http://www.wwrug.org


__20060125___This posting was submitted with HTML in it___

Re: Documentum and Remedy...

2006-07-28 Thread Joe DeSouza

**

Do you mean you want the ability to capture the file name as a value you can search for by typing the file name to retrieve that record??? If so I just helped a colleague of mine to do something similar... so yes that is possible to store the name of the file
 
Regards 
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.

- Original Message From: "Gray, Alexander" <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Thursday, July 27, 2006 7:18:18 PMSubject: Documentum and Remedy...** 



Has anyone done any type of integration between Documentum and Remedy, preferably searched attachments in Documentum through Remedy, add documents to Documentum through Remedy and display documents in Documentum in Remedy
 
Alexander P. Gray
Operations Planning Manager, ITS/ICSCOE, Infrastructure & Technology[EMAIL PROTECTED][EMAIL PROTECTED]---703. 676. 2375 (office)703. 932. 9979 (nextel)703. 676. 2931 (fax) 
 __20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Re: Error Messages & Web Services

2006-07-28 Thread Nall, Roger

Matt,

Actually that helps a lot. I had thought about the text part. Thanks as
always.

Roger A. Nall
OSSNMS Sr. Remedy Administrator/Developer
T-Mobile USA
Desk: 973-644-3963
Cell: 973-652-6723
FAX: 973-490-3296
sf49fanv AIM IM
RogerNall   Yahoo IM

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, July 28, 2006 7:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error Messages & Web Services

Roger,

The answer is it really depends on how the other side "returns an
error" to Remedy.

If the "error" is really text in the normal response format then you
can use later workflow (Filters) in Remedy to parse the returned
results and "do the right thing".

If the "Error" is some kind of "HTTP" type error, then the users will
see a general message from Remedy saying that the filter action
failed. (or some other non-specific text like that.)

If the "Error" is an alternate XML format then  well... I am not
sure that the default Remedy Web Service consumption stuff is really
setup to deal with that kind of logic. You might need to improve on
that part of the system to be able to achieve  the first condition
above.

I doubt that helps much.. but that is my two cents on that. :)

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.

On 7/27/06, Nall, Roger <[EMAIL PROTECTED]> wrote:
> **
>
>
>
> ARS 6.3 patch 16
>
> SQL 2K
>
> WIN2K
>
>
>
> I have never worked with Web Services so please excuse my ignorance.
Part of
> the testing plan that has been laid out for this is for the system
that
> Remedy is calling to return an error message. My question is how will
Remedy
> handle this error message? Would something actually be returned to the
user?
>
>
>
> Any help is greatly appreciated.
>
>
>
> Thanks,
>
>
>
> Roger A. Nall
>
> OSSNMS Sr. Remedy Administrator/Developer
>
> T-Mobile USA
>
> Desk: 973-644-3963
>
> Cell: 973-652-6723
>
> FAX: 973-490-3296
>
> sf49fanv AIM IM
>
> RogerNall   Yahoo IM

___
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Re: Error Messages & Web Services

2006-07-28 Thread Carey Matthew Black


Roger,

The answer is it really depends on how the other side "returns an
error" to Remedy.

If the "error" is really text in the normal response format then you
can use later workflow (Filters) in Remedy to parse the returned
results and "do the right thing".

If the "Error" is some kind of "HTTP" type error, then the users will
see a general message from Remedy saying that the filter action
failed. (or some other non-specific text like that.)

If the "Error" is an alternate XML format then  well... I am not
sure that the default Remedy Web Service consumption stuff is really
setup to deal with that kind of logic. You might need to improve on
that part of the system to be able to achieve  the first condition
above.

I doubt that helps much.. but that is my two cents on that. :)

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.



On 7/27/06, Nall, Roger <[EMAIL PROTECTED]> wrote:

**



ARS 6.3 patch 16

SQL 2K

WIN2K



I have never worked with Web Services so please excuse my ignorance. Part of
the testing plan that has been laid out for this is for the system that
Remedy is calling to return an error message. My question is how will Remedy
handle this error message? Would something actually be returned to the user?



Any help is greatly appreciated.



Thanks,



Roger A. Nall

OSSNMS Sr. Remedy Administrator/Developer

T-Mobile USA

Desk: 973-644-3963

Cell: 973-652-6723

FAX: 973-490-3296

sf49fanv AIM IM

RogerNall   Yahoo IM


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Re: 7.0 Installation

2006-07-28 Thread Kelly Deaver

**
No problem, you can do that. They don't rely on each other in any order. The important thing is to get the 3 installed before you start on Change, Asset, Service Desk etc.-Kelly DeaverDirector, ITSM PracticeXinify[EMAIL PROTECTED]

 Original Message Subject: Re: 7.0 InstallationFrom: "Heider, Stephen" <[EMAIL PROTECTED]>Date: Thu, July 27, 2006 8:26 amTo: arslist@ARSLIST.ORG** 
 
If Approval Server and Assignment Engine are installed prior to CMDB will that cause problems?
 
Stephen
 


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kelly DeaverSent: Monday, July 24, 2006 8:20 AMTo: arslist@ARSLIST.ORGSubject: Re: 7.0 Installation
** 
Mike got it right. I'll add a little explanation to clarify -
 
1. ARS 7.0 (of course)
At this point, stop and add any license you don't already have. You can't install v7 apps that are not licensed. (See a very long thread on that subject in the archives)
 
2. No set order on these within the group but here again, you are building the foundation  so do before the apps is a good practice.
Email Engine 7.0Flashboards 7.0FTS
 
3. CMDB 2.0
CMDB has become a base required by Incident, Problem, Change, Asset and SLA 
4. Approval Server 7.0    Assignment Engine
Leveraged by the other apps so here again, a requirement before you install them.
5. Incident Management    Problem Management    Change Management    Asset Management
    SLA
New in 7, it no longer matters the order in which you install these, unlike in the past when you needed to install Help Desk before Asset or Change
 
6. Other things that can be installed any time after AR Server as they don't conflict with or require anything else-
EIE, Remedy Link for SQL, Remedy Link for Oracle.-Kelly DeaverDirector, ITSM PracticeXinify[EMAIL PROTECTED]

 Original Message Subject: Re: 7.0 InstallationFrom: Mike Parker <[EMAIL PROTECTED]>Date: Thu, July 20, 2006 9:15 amTo: arslist@ARSLIST.ORGHi Pam:I've done (doing) mine in the following order:ARS 7.0Email Engine 7.0Flashboards 7.0FTSCMDB 2.0Approval Server 7.0Assignment EngineIncident ManagementProblem ManagementChange ManagementAsset ManagementSLAThe installation steps from CMDB and after comes out of the installation guide.>From: Pam Hollis <[EMAIL PROTECTED]>>Reply-To: arslist@ARSLIST.ORG>To: arslist@ARSLIST.ORG>Subject: 7.0 Installation>Date: Thu, 20 Jul 2006 10:04:48 -0400>>I am getting ready to Install 7.0 and all of ITSM Suite.  What order do>you recommend installing software.  Is this correct - or should they be in>a diffent order.  Of course I know to make sure all of the Database, OS,>Web, etc software is installed priror to starting these installations.>>AR System 7.0>AR Email Enginge>Mid-Tiere>Approval Server>Help Desk>Change>Asset>CMDB>>Thanks>Pam>>AR System 7.0>Oracle 10g>Linux Suse>ITSM Suite 7.0 all applications>>___>UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org_FREE pop-up blocking with the new MSN Toolbar – get it now! http://toolbar.msn.click-url.com/go/onm00200415ave/direct/01/___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ 
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V7 Escalation Interval Initial Firing

2006-07-28 Thread Peter Romain

Just a small observation: 

For some versions before 7 when you save an escalation that fires on 
interval then it fired immediately and then at every interval period. 

If you restarted the server all interval escalations fired. 

In V7 this 'bug' has been fixed and the interval escalations fire first only 
after the first interval period. 

Not a big issue but if you want to force an escalation to fire immediately 
then you'll need to set a samll interval time, save it then set the required 
interval and save it again.


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Re: Is it possible?

2006-07-28 Thread Michiel Beijen


Djhuang,

The only case when you would need a fixed license and can not use a
floating, is for the administrator account or any regular user you
want to give Administrator permissions. In all other cases floating
licenses will be just fine.

However, for your key users, like helpdesk agents or other support
staff that is logged in all of the time, it might be most
cost-effective to buy a fixed license.

There are a few license monitoring tools out there which you could use
to measure the utilization of your licenses, one of them (commercial)
is rrrLic from http://www.rrr.se

Regards,
Michiel

On 7/28/06, djhuang <[EMAIL PROTECTED]> wrote:

** Hi,
  Here comes a interesting question.
  Anyone know that is it possible that a Remedy application could only
function correctly by using a Fixed license?
  Kindly let me put it this way, is there any work flow/forms/fields could
be configured as it can only be accessed by a AR User Fixed license but not
a floating one?

Since Floating licenses are more flexible than Fixed licenses, I consider
purchasing AR User Fixed licenses only when it's necessary and AR User
Floating for rest of the cases.
Thank you.

djhuang
 __20060125___This posting was
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Is it possible?

2006-07-28 Thread djhuang

**
Hi,  Here comes a interesting question.  Anyone know that is it possible that a Remedy application could only function correctly by using a Fixed license?  Kindly let me put it this way, is there any work flow/forms/fields could be configured as it can only be accessed by a AR User Fixed license but not a floating one? 
Since Floating licenses are more flexible than Fixed licenses, I consider purchasing AR User Fixed licenses only when it's necessary and AR User Floating for rest of the cases.Thank you.djhuang

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Re: Set path from local PC to a character field

2006-07-28 Thread Michiel Beijen

**
You could just make it the second action in the active link that does PERFORM-ACTION-ADD-ATTACHMENT--MichielOn 7/25/06, Mathieu Pitre <
[EMAIL PROTECTED]> wrote:
shafqat,

Thank you. It works but I have a little
question. How can I fire the second active link automaticly? Here is what
I did so far:

1- I have created two bottons
        a)
The first one is to Run the Process PERFORM-ACTION-ADD-ATTACHMENT to display
the Window browser/explorer
        b)
The second one is to set the File path to the Character field.

How can I eliminate the second botton?
Can I integrate the second Active Link in the first one somehow? I cannot
use the Event logic since the Window browser/explorer is not a form...
The second Active Like should run only once the User clicks on OK in the
explorer window.

Mathieu Pitre

IT Business Systems Analyst
Production Operation
 Computer
Sciences Corporation
Pratt & Whitney Canada, Plant 1
Sametime: Mathieu Pitre
office: 450-647-8008 x7030

This is a PRIVATE message. If you are not the intended recipient, please
delete without copying and kindly advise us by e-mail of the mistake in
delivery. NOTE: Regardless of content, this e-mail shall not operate to
bind CSC to any order or other contract unless pursuant to explicit written
agreement or government initiative expressly permitting the use of e-mail
for such purpose.

Shafqat Ayaz <[EMAIL PROTECTED]>

Sent by: "Action Request System
discussion list(ARSList)" 
25/07/2006 11:21 AM

Please respond to
arslist@ARSLIST.ORG

To
arslist@ARSLIST.ORG

cc

Subject
Re: Set path from local PC to a character
field

Mathieu
as Carey said, that would be easiest way to do it, have a hidden attachment
field, then use the command PERFORM-ACTION-ADD-ATTACHMENT, this will open
up a
windows box, in which the user can select the file, once they click ok,
the
file will get attached, run an active link and do a Set Fields to a char
field
with the name of the attachment field, and you will get the path to the
file,
you can extract the path and then show it on a field in Remedy.
if you have any problems drop me a line and i will either explain it further
or
send you a def file.

thanks

shafqat

--- Carey Matthew Black <[EMAIL PROTECTED]> wrote:

> Mathieu,
> 
> I would think that an attachment field (or the special run process
> syntax to "Add an attachment") would be the way to go.
> 
> Add an attachment field (make it display only if you do not want to
> actually store the file in the record) so that the user can "point"
to
> the file from inside the User Tool.
> 
> HTH.
> 
> -- 
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
> 
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
> Never ascribe to malice, that which can be explained by incompetence.
> 
> 
> 
> On 7/25/06, Mathieu Pitre <[EMAIL PROTECTED]> wrote:
> > Hi all,
> >
> > ARS 6.3
> >
> > I have a costumer who is requesting me to do something I never
did before.
> > Here is the situation. I have an application which is used to
track the
> > Release of In-House applications. Whitin this application I have
a place to
> > write the documentation path and file. Currently it is a single
character
> > field(one for the file name and one for the file path) in which
they
> > manualy type the file name and path. The client would like me
to develop
> > something that would allow them to automaticly set the path from
a window
> > browser/explorer. In other words, while they are browsing in
their
> > local/network drives can I bring the current path in character
field. I
> > understand that they could do Ctrl+C and Ctrl+V but I would like
to know if
> > I could implement their request somehow.
> >
> > Please let me know and include the details.
> >
> > Mathieu Pitre
> > IT Business Systems Analyst
> > CSC @ Pratt and Whitney Canada
> >
> >
>
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> >
> 
>
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> 

Shafqat Ayaz

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Re: Import Error

2006-07-28 Thread Michiel Beijen


Dipen,

In what form you try ro import? HPD:Helpdesk? I guess the error speaks
for itself a bit? Is there an index defined on the form you try to
import that consists of lots of different fields, or have you indexed
a really long fields such as problem details?

You can check the indexes defined on the form by opening it in BMC
Remedy Administrator, under Form Properties.
--
Michiel

On 7/28/06, Dip Patel <[EMAIL PROTECTED]> wrote:

  Hi guys,
 I'm trying to import a file but receiving the following errors.

  " Total length of all fields involved in an index is greater than the
maximum length allowed:  (ARERR 210)
The following item was not imported: HPD:HelpDesk (ARERR 55)".

ARS 6.0
Oracle 8i

  Any word of wisdom.

  Thanks in advance.

   Dipen

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