Re: MidTier 6.3 Windows 2003 -> RPC Procedure unavailable
Thanks Leo for the document (received it). As it seems our problem was related to NIC teaming at the webserver and/or port settings at the Midtier config and/or configuration settings (the connnection one) at the ServletExec. Can't really say which of the above helped as we changed it all in a batch and error was gone (so far). Thanks again, Robert ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy and Lotus Domino Integration
**
Big assumption here is that your Lotus Notes/Domino database is laid out
like a table and all the "records" are relatively consistent. Problem is,
Lotus Notes/Domino uses an object database engine and, depending on the
application/database design, it may not resemble a SQL-compatible relational
database. BLOBs and other free-form entries, even within documents filed
under the same form, will blow a CSV file out of the water.
Suggest contacting your Lotus Notes/Domino application/database designer
and reviewing the structure of the document stack you want to use, to ensure
that information can be pulled out with for use in a SQL-based
application.
-- Bing
Bradford Bingel ("Bing")ITM3
California
http://www.itm3.com/[EMAIL PROTECTED]
(email)925-260-6394 (mobile)
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Cox -
HomeSent: Tuesday, August 15, 2006 11:33 AMTo:
arslist@ARSLIST.ORGSubject: Re: Remedy and Lotus Domino
Integration
**
Virtually
anything is possible.
Simple
example: If the Lotus Domino cases (records) can be automatically dumped
to a CSV-type file then there are various routines/systems for automatically
moving CSV data to Remedy.
Jim
Fox
From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of
Tarey M. GettysSent: 08/15/2006 1:47 PMTo:
arslist@ARSLIST.ORGSubject: Remedy and Lotus Domino
Integration
**
Listers,
Has any
one ever integrated Remedy and Lotus Domino? We may have a requirement that help
desk calls tracked in a Lotus Domino database be automatically transferred to
Remedy. Is that possible?
Thanks
for your help,
Tarey
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Re: Statistical help needed
This reply takes a few steps back from Chris' reply . . .
Answers:
A1. Yes; just about any size sample can be used for a statistical analysis.
But to be accurate in your analysis and reporting, you should also disclose
the base population size along with the survey sample size. Question may
become, of the 3,500 requests received, how many are from unique
individuals? (If you receive a ton of requests from 30 people, then a
sample of 25 would be pretty good. But if you receive 3,500 requests from
over 3,000 people, then a sample of 25 would be relatively poor. Catch my
drift?) Results might vary month to month but I suspect you'll see an
smoothing effect over the course of a few months.
A2. You may want to perform an analysis of variance (ANOVA) or another form
of factorial analysis.
A3. When you want to include timescales, you'll may want to perform some
form of regression analysis.
Good news is, this is easier than it may sound! Feel free to contact me
directly if you need additional information or would like to discuss how to
get started.
-- Bing
Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Monday, August 14, 2006 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Statistical help needed
Hello, suppose you have 4 questions in a survey based upon a request closed
within the last week.
A ?
B ?
C ?
D ?
Each question can be answered from 1-6 (1 is very unsatisfied).
Each survey is connected to a Customergroup (20 different are possibly)
Each survey is belongs to an 'Productarea' (15 different are possibly)
We send 25 surveys each week, 80% are answered.
We close about 3500 requests each week.
Question 1: Is 25 each week enough for statistical calculations after a
couple of months when we will have some hundred answers.
Question 2: We would like to find our bad area, is it question C for a
special Customer, or is it related to only an Productarea/maybe in
combination with a Customergroup, or is it question A for all Areas?
Excel for reporting (pivotable?) or is there a better way?
Of course it's important to also have time included in the report, are we
better the last 3 months than the 3 before?
Of course we take care of the answers each week, and handle unsatisfied
answers, works, but we miss a way to clearly report the surveyresults with
focus on 'This is our poor area'.
Any comments will be appreciated. The survey itself works perfectly.
L ars Pettersson
Vattenfall Business Services Nordic AB
Action Request System Engineer (Tabasco)
S-461 88 Trollhättan
Sweden
Phone +46 520 888 35 Mobil +46 70 608 99 95
e-mail: [EMAIL PROTECTED]
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Re: License Pricing
**
The BMC Remedy AR System server license list price is $20,000. Tim
has the correct pricing for fixed and floating user
licenses.
Sorry Joe . . . the 5-packs are gone, along with the discounts
that came with them. Everything is purchased license-by-license these
days.
-- Bing
Bradford Bingel ("Bing")ITM3
California
http://www.itm3.com/[EMAIL PROTECTED]
(email)925-260-6394 (mobile)
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ARS
BobSent: Monday, August 14, 2006 11:49 AMTo:
arslist@ARSLIST.ORGSubject: Re: License Pricing
** Thanks for the info! One thing you left off though,
how much is the Server license?
On 8/14/06, Tim
Palmer <[EMAIL PROTECTED]
> wrote:
Bob,You
don't have to buy 5 packs anymore. You can buy them individually
now. Fixed licenses - $960 each - plus maintenance cost every
yearFloating licenses - $2400 each - plus maintenance cost every
yearMaintenance is usually 15% of that list price.Timothy
Palmer
ARS
Bob
<[EMAIL PROTECTED]
> To
Sent by: "Action arslist@ARSLIST.ORG
Request
System
cc
discussion
list(ARSList)"Subject
<[EMAIL PROTECTED] License
Pricing
ORG>
08/14/2006
12:42
PM
Please respond
to
[EMAIL PROTECTED]RG
** Can anybody tell me what the list prices are for
Remedy ARS Serverlicenses, ARS Fixed User licences and ARS Floating User
licenses?I can't seem to find that info anywhere on their website, and
the phone rep wants to ask me a million questions before they'll even
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Re: Migrator 6 and 7 - DEFECT
No problem, I did execute a few quick tests, for fields, forms and Active Links and it is working fine, but I will continue to examine the issue in more detail if this information does not help. Also check the following 1. The mask option for change history is enabled for Active Links, which I am sure you did. 2. Make sure that the latest "Last Changed Time" on the source for the change history items are actually newer than the latest "Last Changed Time" on the destination. We only extract items from the source that are newer than the destination items and then merge those into the destination change history. Thanks, Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, August 15, 2006 6:22 PM To: arslist@ARSLIST.ORG Subject: Re: Migrator 6 and 7 - DEFECT Thanks Scott. Remedy had me double check those options. Under "Change History" I have "Merge Change History" selected. Under "Masks, Forms, Fields" I have "Change History" selected. And with these options no change history gets migrated - tested this with an active link. "Scott, Sean" <[EMAIL PROTECTED]> said: > Did you use one of the Change History Options such as 'Merge Change > History'? > > By default the Change History Options is set to do nothing. > > You should also check the Migration Mask option for Fields in addition > to Forms. > > Thanks, > Sean > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Tuesday, August 15, 2006 4:30 PM > To: arslist@ARSLIST.ORG > Subject: OT: Migrator 6 and 7 - DEFECT > > I downloaded Migrator 7 (patch 001) and the bug that existed in 6.00.01 > (patch 1488) still exists. That defect is it does not migrate the > change > history. > > I have reported this to Remedy and they have verified this - the defect > reference number is: SW00249175. > > The previous defect reference for Migrator 6.00.01 is: SW00209601 > > Remedy had me check to make sure I had the change history migration > option turned on which I did, but still to no avail. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > _ __ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > -- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Migrator 6 and 7 - DEFECT
Thanks Scott. Remedy had me double check those options. Under "Change History" I have "Merge Change History" selected. Under "Masks, Forms, Fields" I have "Change History" selected. And with these options no change history gets migrated - tested this with an active link. "Scott, Sean" <[EMAIL PROTECTED]> said: > Did you use one of the Change History Options such as 'Merge Change > History'? > > By default the Change History Options is set to do nothing. > > You should also check the Migration Mask option for Fields in addition > to Forms. > > Thanks, > Sean > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee > Sent: Tuesday, August 15, 2006 4:30 PM > To: arslist@ARSLIST.ORG > Subject: OT: Migrator 6 and 7 - DEFECT > > I downloaded Migrator 7 (patch 001) and the bug that existed in 6.00.01 > (patch 1488) still exists. That defect is it does not migrate the > change > history. > > I have reported this to Remedy and they have verified this - the defect > reference number is: SW00249175. > > The previous defect reference for Migrator 6.00.01 is: SW00209601 > > Remedy had me check to make sure I had the change history migration > option turned on which I did, but still to no avail. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > _ __ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > -- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Migrator 6 and 7 - DEFECT
Did you use one of the Change History Options such as 'Merge Change History'? By default the Change History Options is set to do nothing. You should also check the Migration Mask option for Fields in addition to Forms. Thanks, Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, August 15, 2006 4:30 PM To: arslist@ARSLIST.ORG Subject: OT: Migrator 6 and 7 - DEFECT I downloaded Migrator 7 (patch 001) and the bug that existed in 6.00.01 (patch 1488) still exists. That defect is it does not migrate the change history. I have reported this to Remedy and they have verified this - the defect reference number is: SW00249175. The previous defect reference for Migrator 6.00.01 is: SW00209601 Remedy had me check to make sure I had the change history migration option turned on which I did, but still to no avail. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Need help w/ .NET & CreateEntry
Well, I know I'm drifting off topic here, but I think you and anybody with Perl and Java experience would be much more comfortable with C# backpages with ASP.NET. Unless, of course, you're *forced* to use VB Ugh.:-o --Tim - Original Message From: Chris Lane <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, August 15, 2006 7:30:09 PM Subject: Re: [ARSLIST] Need help w/ .NET & CreateEntry Tim (et al), Thanx for all the help. I got it to work. It turns out that the issue was the 'DisplayOnly' form. Our Remedy uses this to populate other forms, and of course the API has issues w/ this. Anywho, I changed the code to utilize the base form and it works. Stephen, Thanx for the info. Although I've been coding for 20+ years now, the majority of it has been in Perl/Java and pre .Net languages. I've just recently transfered into an area where I actually need to utilize the .Net architecture and although the change-over isn't difficult, there are always nuances that you either miss or forget. Thanx to all again, -Chris ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Create Date NULL on creation
Jon, Are you sure that: ) the user your logged in to ARS with has access to the field? ) this is the "system" field ID 3 ? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 8/15/06, Jon Potian <[EMAIL PROTECTED]> wrote: ** Hi Listers, Has anyone run across the situation where upon creation of either a new HelpDesk ticket or a HelpDesk Task the Create Date field does not get populated? I don't get an error that a required field is null but when I view the ticket or task create date seems to be NULL. I do not have access to the DB as yet and the logs do not tell me anything. Any help is appreciated. Windows Server 2003 ITSM 6.0 ARS 6.0 patch 16 Oracle 10 Regards, Jon-Marcelius Potian ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Create Date NULL on creation
** Hi Listers, Has anyone run across the situation where upon creation of either a new HelpDesk ticket or a HelpDesk Task the Create Date field does not get populated? I don’t get an error that a required field is null but when I view the ticket or task create date seems to be NULL. I do not have access to the DB as yet and the logs do not tell me anything. Any help is appreciated. Windows Server 2003 ITSM 6.0 ARS 6.0 patch 16 Oracle 10 Regards, Jon-Marcelius Potian __20060125___This posting was submitted with HTML in it___
Re: Need help w/ .NET & CreateEntry
Tim (et al), Thanx for all the help. I got it to work. It turns out that the issue was the 'DisplayOnly' form. Our Remedy uses this to populate other forms, and of course the API has issues w/ this. Anywho, I changed the code to utilize the base form and it works. Stephen, Thanx for the info. Although I've been coding for 20+ years now, the majority of it has been in Perl/Java and pre .Net languages. I've just recently transfered into an area where I actually need to utilize the .Net architecture and although the change-over isn't difficult, there are always nuances that you either miss or forget. Thanx to all again, -Chris ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
OT: Migrator 6 and 7 - DEFECT
I downloaded Migrator 7 (patch 001) and the bug that existed in 6.00.01 (patch 1488) still exists. That defect is it does not migrate the change history. I have reported this to Remedy and they have verified this - the defect reference number is: SW00249175. The previous defect reference for Migrator 6.00.01 is: SW00209601 Remedy had me check to make sure I had the change history migration option turned on which I did, but still to no avail. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Midtier 7 authentication error
found it .. http://java.sun.com/products/archive/index.html ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Midtier 7 authentication error
the Sun site only shows Java EE 5 SDK and J2EE 1.4 SDK I got J2EE 1.4 SDK and the file name is j2eesdk-1_4_03-windows.exe Not sure where to get 1.4.2_11 which appears to be even older. I dug around the Sun site but could not find that version. Chris ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Midtier 7 authentication error
Title: RE: Midtier 7 authentication error ** Chris: I recommend getting and installing 1.4.2_11. This may fix this problem. Did you do the de-install through Add/Remove programs? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Rom Sent: Tuesday, August 15, 2006 2:51 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier 7 authentication error James, thanks for your quick responses. I was just going to reply to your other message. I ran javaws.exe and selected 'About' and strangely enough it still shows Version 1.5.0_06, which is strange since I uninstalled that version and the directory does not even exist. I manually pointed it to C:\Sun\AppServer\jdk in the Preferences but that does not seem to make a difference. I don't want to uninstall Midtier, Tomcat and JDK and then reinstall unless absolutely necessary. Rgds, Chris ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Midtier 7 authentication error
James, thanks for your quick responses. I was just going to reply to your other message. I ran javaws.exe and selected 'About' and strangely enough it still shows Version 1.5.0_06, which is strange since I uninstalled that version and the directory does not even exist. I manually pointed it to C:\Sun\AppServer\jdk in the Preferences but that does not seem to make a difference. I don't want to uninstall Midtier, Tomcat and JDK and then reinstall unless absolutely necessary. Rgds, Chris ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Midtier 7 authentication error
Title: RE: Midtier 7 authentication error ** Chris: Find the Java Web Start program (javaws.exe). Run it. This will tell you the Java Virtual Machines that are installed on your system. BTW, Mid Tier 7.0 should function just fine with 1.5.0 as it does here. Also, which directory did you install the Mid-Tier to? And what method of authentication are you using on your ARS server system? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Rom Sent: Tuesday, August 15, 2006 2:38 PM To: arslist@ARSLIST.ORG Subject: Midtier 7 authentication error Everyone, I installed Java 1_4_03 SDK, Tomcat 5.0.28 and then mid-tier on Windows 2003 server which also has Oracle 10g, ARS 7 & ITSM 7. This is a sandbox, so everything is on the same server. Midtier installer could not find a JDK or supported webserver, but I installed anyway after re-installing JDK and Tomcat several times. Tomcat whitepager is pretty much UNIX only but I think I configured the variables correctly. I am able to log into Midtier config and I can get to user login screen but it always fails with ARERR 623 Authentication failed. The config tool still shows Java Version 1.5.0_06 which is the JRE I had originally installed since it was required by SLM installer. I have since uninstalled it. I also configured catalina.sh as outlined in the white paper. Our web guru tells me that I should also have a JAVA_HOME environment variable which points to JDK, so I did that too but it still does not work. I could not find a place in the midtier where I can reconfigure the Java version ? I can only assume it get's that information automatically from Tomcat. Any help would be appreciated. Rgds, Chris ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Midtier 7 authentication error
Everyone, I installed Java 1_4_03 SDK, Tomcat 5.0.28 and then mid-tier on Windows 2003 server which also has Oracle 10g, ARS 7 & ITSM 7. This is a sandbox, so everything is on the same server. Midtier installer could not find a JDK or supported webserver, but I installed anyway after re-installing JDK and Tomcat several times. Tomcat whitepager is pretty much UNIX only but I think I configured the variables correctly. I am able to log into Midtier config and I can get to user login screen but it always fails with ARERR 623 Authentication failed. The config tool still shows Java Version 1.5.0_06 which is the JRE I had originally installed since it was required by SLM installer. I have since uninstalled it. I also configured catalina.sh as outlined in the white paper. Our web guru tells me that I should also have a JAVA_HOME environment variable which points to JDK, so I did that too but it still does not work. I could not find a place in the midtier where I can reconfigure the Java version ? I can only assume it get's that information automatically from Tomcat. Any help would be appreciated. Rgds, Chris ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy and Lotus Domino Integration
Using Lotus Notes to Send the data in an Email is also an option. We have also had Notes Developers call stored procedures in our Remedy system to transfer and retrieve data. Barry Lindstrom [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Gantt Chart
Dorothy, More information on RLMP can be found here http://www.bmc.com/products/proddocview/0,2832,19052_0_43047857_123576,00.ht ml For further information, please contact your BMC sales rep. Mike ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: TIP for Remedy developers: Keeping fields 'locked' on your fo rm..
** I've noticed it happens when the 'size' of the window changes.. By 'size' I mean when you have the window open in a resize window mode, the size of that window. This size to the best of my awareness of the system is stored internally within the view information and is used to size the dialog box when opened in the web views.. So whenever this size is changed, by either the user action of resizing the window or 'automatically' when a window is opened (which I am not aware of as to why it ever does that) you get your save form option enabled on your admin tool. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Tyrone Dee <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Tuesday, August 15, 2006 4:30:07 PMSubject: Re: TIP for Remedy developers: Keeping fields 'locked' on your fo rm..** From what I have been told Remedy is adjusting the view - not sure what it is adjusting. It does this to me from time to time and I have not upgraded for quite some time. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: August 15, 2006 1:42 PMTo: arslist@ARSLIST.ORGSubject: Re: TIP for Remedy developers: Keeping fields 'locked' on your fo rm.. ** Ben: If you are using a newer version or even a patch, this can and will happen. I just save the form again. James McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Watson Benjamin A Contr AFWA/XOO Sent: Tuesday, August 15, 2006 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: TIP for Remedy developers: Keeping fields 'locked' on your fo rm.. ** Branching off on this topic slightly... Does anyone know why merely selecting a different view in the Admin tool often "changes" something on the form such that when you close it again, ensuring you've actually made 0 changes, it prompts you if you want to save? I find that quite annoying. Ben From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe DeSouza Sent: Tuesday, August 15, 2006 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: TIP for Remedy developers: Keeping fields 'locked' on your form.. Ric, Kaiser and Ron have described it correctly.. If you are in the USA call me and I'll be happy to explain what to do just in case you are not clear. I was considering submitting a request to Remedy to do this, but now am wondering whether I should when I know a workaround for this.. But yes having a lock feature would be perhaps more useful than the workaround I have suggested as you would not really need to worry about 'forgeting' to hold down that shift key... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Ron Tavares <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, August 15, 2006 10:00:05 AM Subject: Re: TIP for Remedy developers: Keeping fields 'locked' on your form.. ** Actually, I found that you don't have to click on anything. Just hold down the shift key, then you can double click on fields for properties without worrying about moving anything. On 8/15/06, Richard Crosby <[EMAIL PROTECTED]> wrote: ** I'm not sure I comprehend the steps. If you click once on field, hold shift down, then click on the same field again then essentially you have de-selected it. Thus not being able to really do anything with the field. Am I misinterpreting your instructions? Also, I rely on good old Edit>Restore for recovery when I accidentally move one, or a grouping of, fields. Richard PS- Anyone ever bother with submitting an enhancement request for a form/field lock? __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Anybody seen 6.3 user tool crash when setting Group form as favorite?
Title: arslist Digest - 14 Aug 2006 to 15 Aug 2006 - Special issue (#2006-322) ** Anybody else seen the 6.3 user tool crash when setting the Group form as favorite? This only happens to me when I log in as an admin and only for me. Remedy Support was wondering if anyone else had seen the same problem. Alan E (Nick) Nicoll DocuSP Problem System Administrator Xerox Corporation Xerox Centre Drive, MS: ESC1-615 El Segundo, CA 90245 Phone 310 333-5081 Internal 8*823-5081 Fax 310 333-6898 [EMAIL PROTECTED] XEROX Technology Document Management Consulting Services www.xerox.com This email and any files transmitted with it are confidential and intended solely for the use of the addressee. If you have received this email in error please delete it. Any views or opinions presented in this email are solely those of the sender and do not necessarily represent those of Xerox Corporation. Finally, the recipient should check this email is authentic and examine it for the presence of viruses. Xerox does perform virus checks but cannot accept liability for any damage caused by any virus transmitted by this email. __20060125___This posting was submitted with HTML in it___
Re: Filtering attachment file types
** Hi Rick, To do this you can use a few functions to chop the last say 6 chars from the end of the attachment name. You can then look for the first occurrence of a full stop, note its position and then take the remaining characters being the file extension. You then have a filter that checks for your file extension. You can use a few zTmp display only fields to hold the values of the following RIGHT([Field_Name], 6) get last 6 chars STRSTR(Field_Name,.) find position of full stop (X) SUBSTR([Field_Name],(X)) leaves you with file extension If you have multiple attachment fields, use a filter guide to step through the fields until you find an attachment that is forbidden and then throw an error. Lettuce know how you get on. Rgds, Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick CookSent: 15 August 2006 21:07To: arslist@ARSLIST.ORGSubject: Filtering attachment file types ** I'm trying to only allow certain file types (.xls, .doc, etc.) in an attachment field, and not seeing how to do that. My attempts to use a Filter to do a wildcard search on the various field types is not doing what I think it should. Has anyone conquered this yet? I think might have more control over file types if I went to an attachment form, but then I'd lose the drag and drop functionality that the users probably want more than they want the file type limitations. Rick Cook • Remedy Approved Consultant • Denali Advanced Integration • (253) 278-4112__20060125___This posting was submitted with HTML in it___ --No virus found in this incoming message.Checked by AVG Free Edition.Version: 7.1.405 / Virus Database: 268.10.10/419 - Release Date: 15/08/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.405 / Virus Database: 268.10.10/419 - Release Date: 15/08/2006 __20060125___This posting was submitted with HTML in it___
Re: Question: Migrator 7
** Migrator 7 is a lot faster than version 6—that’s the primary benefit. //SIGNED// CRAIG J. CARTER, GS-12 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tyrone Dee Sent: Tuesday, August 15, 2006 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Migrator 7 We have ARS 6.00.01 (patch 1394) - Migrator 6.00.01 (patch 1488) - we have issues with Migrator that it does not migrate the Change History - I have a bug reported with Remedy. I could try Migrator 7 (patch 001) ... are there any major improvements or features that make it worth while? Thanks again for everyone's feedback. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carter, Craig J Civ ARPC/DPD Sent: August 15, 2006 4:49 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Migrator 7 ** We’ve been running Migrator 7 with ARS 6.3 Patch 13 since it was released and we haven’t noticed any problems at all. //SIGNED// CRAIG J. CARTER From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tyrone Dee Sent: Tuesday, August 15, 2006 2:29 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Migrator 7 If there are issues with Migrator 7 then can some recommend a version higher than 6.00.01 (patch 1488) that is "stable". THANKS! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren Baltimore Sent: August 15, 2006 3:35 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Migrator 7 ** I can't even get the darn thing to install! I've got an open tkt. with Remedy, it is reproducible and bugged On 8/14/06, T. Dee <[EMAIL PROTECTED]> wrote: We are running Migrator 6.00.01 (patch 1488) and ARS 6.00.01 (patch 1394). We are thinking of upgrading to Migrator 7.0 (patch 001) - does anyone have comments on Migrator 7.0 (patch 001)? THANKS! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Question: Migrator 7
** We have ARS 6.00.01 (patch 1394) - Migrator 6.00.01 (patch 1488) - we have issues with Migrator that it does not migrate the Change History - I have a bug reported with Remedy. I could try Migrator 7 (patch 001) ... are there any major improvements or features that make it worth while? Thanks again for everyone's feedback. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carter, Craig J Civ ARPC/DPDSent: August 15, 2006 4:49 PMTo: arslist@ARSLIST.ORGSubject: Re: Question: Migrator 7 ** We’ve been running Migrator 7 with ARS 6.3 Patch 13 since it was released and we haven’t noticed any problems at all. //SIGNED// CRAIG J. CARTER From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tyrone DeeSent: Tuesday, August 15, 2006 2:29 PMTo: arslist@ARSLIST.ORGSubject: Re: Question: Migrator 7 If there are issues with Migrator 7 then can some recommend a version higher than 6.00.01 (patch 1488) that is "stable". THANKS! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren BaltimoreSent: August 15, 2006 3:35 PMTo: arslist@ARSLIST.ORGSubject: Re: Question: Migrator 7 ** I can't even get the darn thing to install! I've got an open tkt. with Remedy, it is reproducible and bugged On 8/14/06, T. Dee <[EMAIL PROTECTED]> wrote: We are running Migrator 6.00.01 (patch 1488) and ARS 6.00.01 (patch 1394).We are thinking of upgrading to Migrator 7.0 (patch 001) - does anyone havecomments on Migrator 7.0 (patch 001)?THANKS!___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Warren R. Baltimore IIRemedy DeveloperUW Medicine IT ServicesSchool of MedicineUniversity of Washington Box 3582201325 Fourth Ave, Suite 2000Seattle, WA 98101The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Question: Migrator 7
** We’ve been running Migrator 7 with ARS 6.3 Patch 13 since it was released and we haven’t noticed any problems at all. //SIGNED// CRAIG J. CARTER From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tyrone Dee Sent: Tuesday, August 15, 2006 2:29 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Migrator 7 If there are issues with Migrator 7 then can some recommend a version higher than 6.00.01 (patch 1488) that is "stable". THANKS! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren Baltimore Sent: August 15, 2006 3:35 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Migrator 7 ** I can't even get the darn thing to install! I've got an open tkt. with Remedy, it is reproducible and bugged On 8/14/06, T. Dee <[EMAIL PROTECTED]> wrote: We are running Migrator 6.00.01 (patch 1488) and ARS 6.00.01 (patch 1394). We are thinking of upgrading to Migrator 7.0 (patch 001) - does anyone have comments on Migrator 7.0 (patch 001)? THANKS! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: BMC UserWorld 2006: ARSlister Identification - Hawaiian Shirts?
I did notice that more folks were sporting Hawaiian shirts last year than ever. Since Dan didn't like mine at the last ARSList Awards ceremony, I went out and got one that I claim will trump his. If anyone has one (or would like to get one and wear it - Walmart?, Target?) and would like to "show your support", please do. In the event of a lull in the ARSList Awards, I told Dan that we may have an impromptu "Hawaiian Shirt Contest". I know that Joel, Thomas, and Dan will be among those of us with entertaining prints. I will give anyone who shows up at the ARSList Awards with a Hawaiian shirt a special "Remedy reminiscent" surprise gift at the ceremony. Cheers, Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: "[EMAIL PROTECTED]" [EMAIL PROTECTED] Date: Tue, 15 Aug 2006 14:11:14 -0400 To: arslist@ARSLIST.ORG Subject: BMC UserWorld 2006: ARSlister Identification :-) For those ARSlisters that are getting to go to BMC UserWorld :-) there will be pins available at the "gift pick-up" area. Just ask for one :-) mentioning you are on the ARSlist. :-) :-) I usually wander around with them as well so if you happen to spot me :-) and didn't get one, just ask. :-) :-) For those that haven't decided to go yet, just think, along with all the :-) cool sessions, :-) people to talk to, an evening with Engineering and neat givaways at the :-) product showcase, :-) you also get to attend the Party, the ARSlist Awards, :-) :-) and now a Free Pin! What more could you want? :-) :-) Okay, and I'll throw in this years magnetic words square. :-) :-) (you can see the old pin and magnetic words at wwrug.org :-) the pin is at the bottom of the opening page and the magnetic word :-) square pdf is under RUG 2005 Memorabilia). :-) :-) Daniel :-) :-) :-) ___ :-) UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ITSM 7.0 Group Names ?
here is the answer from Remedy Support: I'm following up on your issue regarding the Group Name in the Group form. I researched this issue and found that the application was designed this way because the Support Group Name length can exceed the max field size in the group form. Therefore, the decision was made to use the generated ID. These groups are used for row level only of type "none" and are not exposed in regular use. The name in Long Group Name is intended for Administrators when there is a need to diagnose issues. I hope this answers your question. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Filtering attachment file types
** Rick, In a Filter use a Set Fields to set a Character field to the value of the LOWER(Attachment Field). This should populate the Character field with the filename and other info. Fortunately, the filename is the last item in the semi-colon delimited list. In the next filter check for: NOT ( 'Filename' LIKE "%.xls" OR 'Filename' LIKE "%.doc" OR 'Filename' LIKE "%.etc") If true, then display an error message. Regarding the attachment form, you can use drag-n-drop with it. Create a display only form with an attachment pool and one attachment field. This form can be accessed by a button from many different forms. Users would drag a file into the attachment pool as usual. Then they would click a button to Save it. The Save button would push the attachment to your attachment form and then clear the attachment pool on the DO form waiting for the next file. HTH Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick CookSent: Tuesday, August 15, 2006 4:07 PMTo: arslist@ARSLIST.ORGSubject: Filtering attachment file types ** I'm trying to only allow certain file types (.xls, .doc, etc.) in an attachment field, and not seeing how to do that. My attempts to use a Filter to do a wildcard search on the various field types is not doing what I think it should. Has anyone conquered this yet? I think might have more control over file types if I went to an attachment form, but then I'd lose the drag and drop functionality that the users probably want more than they want the file type limitations. Rick Cook • Remedy Approved Consultant • Denali Advanced Integration • (253) 278-4112__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: TIP for Remedy developers: Keeping fields 'locked' on your fo rm..
Title: RE: TIP for Remedy developers: Keeping fields 'locked' on your fo rm.. ** From what I have been told Remedy is adjusting the view - not sure what it is adjusting. It does this to me from time to time and I have not upgraded for quite some time. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: August 15, 2006 1:42 PMTo: arslist@ARSLIST.ORGSubject: Re: TIP for Remedy developers: Keeping fields 'locked' on your fo rm.. ** Ben: If you are using a newer version or even a patch, this can and will happen. I just save the form again. James McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Watson Benjamin A Contr AFWA/XOO Sent: Tuesday, August 15, 2006 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: TIP for Remedy developers: Keeping fields 'locked' on your fo rm.. ** Branching off on this topic slightly... Does anyone know why merely selecting a different view in the Admin tool often "changes" something on the form such that when you close it again, ensuring you've actually made 0 changes, it prompts you if you want to save? I find that quite annoying. Ben From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe DeSouza Sent: Tuesday, August 15, 2006 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: TIP for Remedy developers: Keeping fields 'locked' on your form.. Ric, Kaiser and Ron have described it correctly.. If you are in the USA call me and I'll be happy to explain what to do just in case you are not clear. I was considering submitting a request to Remedy to do this, but now am wondering whether I should when I know a workaround for this.. But yes having a lock feature would be perhaps more useful than the workaround I have suggested as you would not really need to worry about 'forgeting' to hold down that shift key... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Ron Tavares <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, August 15, 2006 10:00:05 AM Subject: Re: TIP for Remedy developers: Keeping fields 'locked' on your form.. ** Actually, I found that you don't have to click on anything. Just hold down the shift key, then you can double click on fields for properties without worrying about moving anything. On 8/15/06, Richard Crosby <[EMAIL PROTECTED]> wrote: ** I'm not sure I comprehend the steps. If you click once on field, hold shift down, then click on the same field again then essentially you have de-selected it. Thus not being able to really do anything with the field. Am I misinterpreting your instructions? Also, I rely on good old Edit>Restore for recovery when I accidentally move one, or a grouping of, fields. Richard PS- Anyone ever bother with submitting an enhancement request for a form/field lock? __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Question: Migrator 7
** If there are issues with Migrator 7 then can some recommend a version higher than 6.00.01 (patch 1488) that is "stable". THANKS! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren BaltimoreSent: August 15, 2006 3:35 PMTo: arslist@ARSLIST.ORGSubject: Re: Question: Migrator 7 ** I can't even get the darn thing to install! I've got an open tkt. with Remedy, it is reproducible and bugged On 8/14/06, T. Dee <[EMAIL PROTECTED]> wrote: We are running Migrator 6.00.01 (patch 1488) and ARS 6.00.01 (patch 1394).We are thinking of upgrading to Migrator 7.0 (patch 001) - does anyone havecomments on Migrator 7.0 (patch 001)?THANKS!___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org-- Warren R. Baltimore IIRemedy DeveloperUW Medicine IT ServicesSchool of MedicineUniversity of Washington Box 3582201325 Fourth Ave, Suite 2000Seattle, WA 98101The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: login.jsp problem
** check to see if the pc has the Microsoft VM JIT compiler for virtual machine... checked or enabled. Internet Options - Advanced - Microsoft VM Paul W Killion III, Systems MGMT PROF-ADVISORY Information Technology Services Americas, Global Services, IBM - BNSF Bob <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 08/15/2006 15:10 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject login.jsp problem Under version 5.1.2 patch 1428, we have a single user that attempts to bring up Requestor under mid-tier. Using IE 6.0.2900.2180 Login.jsp comes up with the "Login" button disabled. On other machines, using the same version of IE the "Login" button is enabled, and on the same machine, under Netscape the "Login" button is enabled. Anyone else encounter something similar. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: login.jsp problem
Hi Bob, I've seen this as well. In our user's case, it followed the machine, not the user. It turned out their PC had several pieces of spyware, adware, and a few viruses. After cleaning all of those off, reloading IE on their machine, and recreating their user.dat, it worked fine. Eric Cleereman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Bob Sent: Tuesday, August 15, 2006 4:11 PM To: arslist@ARSLIST.ORG Subject: login.jsp problem Under version 5.1.2 patch 1428, we have a single user that attempts to bring up Requestor under mid-tier. Using IE 6.0.2900.2180 Login.jsp comes up with the "Login" button disabled. On other machines, using the same version of IE the "Login" button is enabled, and on the same machine, under Netscape the "Login" button is enabled. Anyone else encounter something similar. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
login.jsp problem
Under version 5.1.2 patch 1428, we have a single user that attempts to bring up Requestor under mid-tier. Using IE 6.0.2900.2180 Login.jsp comes up with the "Login" button disabled. On other machines, using the same version of IE the "Login" button is enabled, and on the same machine, under Netscape the "Login" button is enabled. Anyone else encounter something similar. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Filtering attachment file types
** I'm trying to only allow certain file types (.xls, .doc, etc.) in an attachment field, and not seeing how to do that. My attempts to use a Filter to do a wildcard search on the various field types is not doing what I think it should. Has anyone conquered this yet? I think might have more control over file types if I went to an attachment form, but then I'd lose the drag and drop functionality that the users probably want more than they want the file type limitations. Rick Cook • Remedy Approved Consultant • Denali Advanced Integration • (253) 278-4112 __20060125___This posting was submitted with HTML in it___
[AREmail] Constantly stopping and starting ....
We have an issue with AREmail constantly starting and stopping. Here are the errors in the error log: javax.mail.MessagingException: 421 rca.mail.pas.earthlink.net: SMTP command timeout - closing connection at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:923) at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:643) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:322) at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74) at com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java: 1489) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:534) Aug 15, 2006 3:56:47 PM com.sun.mail.smtp.SMTPTransport sendCommand SEVERE: Can't send command to SMTP host; nested exception is: java.net.SocketException: Broken pipe javax.mail.MessagingException: Can't send command to SMTP host; nested exception is: java.net.SocketException: Broken pipe at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:953) at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:941) at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:918) at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:643) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:322) at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74) at com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java: 1489) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:534) Aug 15, 2006 3:56:47 PM com.sun.mail.smtp.SMTPTransport sendCommand Any Hints at what the problem could be? Thanks, Sean ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
SSO problem
Not sure if anyone has run into this before.
I'm trying to implement SSO with IIS and it just wouldn't work. While doing
some troubleshooting I echo out the username that the script is getting
back from AD and it's all messed up. This is what's getting returned with
request.getRemoteUser()
realname is: ` È + ¼0 ¸ $0" *H÷ *H÷ +7
¢ ` *H÷ n u0 q ¡¢£ a 0
¡ DOMAIN.COM¢+0) ¡"0 HTTP server.domain.com£ J0 F ¡
¢ 8 4WR{ Þø.' / 'â±øõÈÃ q = 7ïå<î± 9¯7M dAë_Z2Ï ]¸ö§
&¶ã,©ûÐb{·"ÐGÉx³ò >
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Question: Migrator 7
** I can't even get the darn thing to install! I've got an open tkt. with Remedy, it is reproducible and bugged On 8/14/06, T. Dee <[EMAIL PROTECTED]> wrote: We are running Migrator 6.00.01 (patch 1488) and ARS 6.00.01 (patch 1394).We are thinking of upgrading to Migrator 7.0 (patch 001) - does anyone havecomments on Migrator 7.0 (patch 001)?THANKS!___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org-- Warren R. Baltimore IIRemedy DeveloperUW Medicine IT ServicesSchool of MedicineUniversity of Washington Box 3582201325 Fourth Ave, Suite 2000Seattle, WA 98101The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___
Re: Question: Migrator 7
I had stated before in the past archives.. V5 not supported.. for field migration. sorry.. Better check your compatibility chart.. See Remedy does not support V5 with a V7 application .. I suppose they could.. but do not.. it is a migrator tool just for the previous version.. I guess. On 8/15/06, Peter Romain <[EMAIL PROTECTED]> wrote: I am having trouble migrating table fields when the option to migrate required table field forms is set to 'No'. BMC Support can't reproduce the fault. It seems to be related to forms created on a V5 server using the V5 admin tool. Also, I can't see the multi-threaded option working. If you get Migrator to migrate data from a number of forms at the same time it still seems to hop between jobs rather than processing them in parallel. I haven't done any scientific test of this, it's just an impression. Other than that it seems reasonably stable. T. Dee writes: > We are running Migrator 6.00.01 (patch 1488) and ARS 6.00.01 (patch 1394). > > We are thinking of upgrading to Migrator 7.0 (patch 001) - does anyone have > comments on Migrator 7.0 (patch 001)? > > THANKS! > > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy and Lotus Domino Integration
I have written apps to read and write records in a Lotus database using perl. Also, often use ARSperl to read and write data into Remedy. If you have some PERL skills, I'd recommend writing a small executable to periodically query Lotus and update and create records in Remedy. You'd probably need to add a field on the Remedy Helpdesk to track your key ID field from Lotus. If you need any help with some sample perl bits, contact me offline. - Chris. "Tarey M. Gettys" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 08/15/2006 01:46 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Remedy and Lotus Domino Integration ** Listers, Has any one ever integrated Remedy and Lotus Domino? We may have a requirement that help desk calls tracked in a Lotus Domino database be automatically transferred to Remedy. Is that possible? Thanks for your help, Tarey __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Mid-Tier 7 & Java SDK (what version)
Title: RE: Mid-Tier 7 & Java SDK (what version) ** Chris: Check if the JRE was installed. Tomcat (and Mid-Tier by default) need it. Also make sure that you have a JAVA_HOME and that the Java program's location is in your PATH (this also applies to Windows.) James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Rom Sent: Tuesday, August 15, 2006 11:42 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier 7 & Java SDK (what version) Asking for some feedback on what version of Java SDK you have installed. I installed Java EE SDK 5 (and Tomcat 5) but when I try to install Mid-tier it tells me that no compatible SDK was found. Do I need the older version 1.4 SDK instead ? Rgds, Chris ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Developers Forum vs Alternative Tutorial Sessions
** I put out 2 calls for interested parties and got nothin.So I just stopped askingBarry Lindstrom480-224-5870Design in harmony with your environment andyou will do more and more with less and less-"Christopher Pruitt" <[EMAIL PROTECTED]> wrote: -To: [EMAIL PROTECTED], "Barry Lindstrom" <[EMAIL PROTECTED]>From: "Christopher Pruitt" <[EMAIL PROTECTED]>Date: 08/15/2006 10:04AMSubject: Re: Developers Forum vs Alternative Tutorial SessionsBerry,Has the final planning been completed for this event. I have not seen anything further since last June when this was first brought up as a topic. It would be nice to see details on where it will be held and the time of the Forum/Tutorial. I didn't see any reference to this event in the BMC Agenda when I registered. == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. == __20060125___This posting was submitted with HTML in it___
Re: Gantt Chart
** Mike, I am interested in some information about RLMP. Could you please send me an overview of the products as well? Thanks,Dorothy Dorothy A. MartinIT Customer SupportDesktop Support Analyst302.678.6363[EMAIL PROTECTED]>>> [EMAIL PROTECTED] 08/12/06 5:08 AM >>> LJ,We (Planwell Technology, an Australian-based company but don't let that worry you just yet) have two products that integrate with Remedy and Microsoft Project:Remedy Link for Microsoft Project (RLMP) - This is a bi-directional interface between Change Management (ITSM) and Microsoft Project. It is sold and licensed by BMC Remedy and will ONLY work with Change Management.Planwell Link for Microsoft Project (PLMP) - this is also a bi-directional interface between any appropriate Remedy application (i.e. has "Change" style form with Start/End dates, assignment information etc) and Microsoft Project. It is sold and licensed by Planwell and will NOT work with the ITSM suite.Both products are priced at $9,500 per server (+18% support), regardlessof the number of clients.PLMP would appear to be a match for what you are developing. While we don't have many customers using PLMP in the US, we have many implementations of RLMP and I believe that some of them may be in a similar line of business or have similar requirements for the country of origin of software but have made an exception for RLMP - your BMC Account Representative may be able to get you a list of such customers- you understand that I can't provide such a list ...I've sent you a copy of the overview for PLMP but if anyone else is interested, please contact me off-list and I'll send them one as well.Mike ConroySenior Product ArchitectPlanwell Technology___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Mid-Tier 7 & Java SDK (what version)
Support says that 1.5 causes some problems. I'm using 1.4.2_11 without a problem. Rick From: Action Request System discussion list(ARSList) on behalf of Chris Rom Sent: Tue 8/15/2006 11:41 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier 7 & Java SDK (what version) Asking for some feedback on what version of Java SDK you have installed. I installed Java EE SDK 5 (and Tomcat 5) but when I try to install Mid-tier it tells me that no compatible SDK was found. Do I need the older version 1.4 SDK instead ? Rgds, Chris ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Mid-Tier 7 & Java SDK (what version)
Asking for some feedback on what version of Java SDK you have installed. I installed Java EE SDK 5 (and Tomcat 5) but when I try to install Mid-tier it tells me that no compatible SDK was found. Do I need the older version 1.4 SDK instead ? Rgds, Chris ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy and Lotus Domino Integration
** Virtually anything is possible. Simple example: If the Lotus Domino cases (records) can be automatically dumped to a CSV-type file then there are various routines/systems for automatically moving CSV data to Remedy. Jim Fox From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tarey M. Gettys Sent: 08/15/2006 1:47 PM To: arslist@ARSLIST.ORG Subject: Remedy and Lotus Domino Integration ** Listers, Has any one ever integrated Remedy and Lotus Domino? We may have a requirement that help desk calls tracked in a Lotus Domino database be automatically transferred to Remedy. Is that possible? Thanks for your help, Tarey __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Patching ARS 6.3x
Hello All, We currently are patching ARS 6.3 on HPUX with an oracle DB. I have upgraded to patch17 no problem. The only issue I saw was that it keeps overwriting the customized homepage that we use. This again happened when I applied patch 18. Has anyone run into this issue? Thanks Dave ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
BMC UserWorld 2006: ARSlister Identification
For those ARSlisters that are getting to go to BMC UserWorld there will be pins available at the "gift pick-up" area. Just ask for one mentioning you are on the ARSlist. I usually wander around with them as well so if you happen to spot me and didn't get one, just ask. For those that haven't decided to go yet, just think, along with all the cool sessions, people to talk to, an evening with Engineering and neat givaways at the product showcase, you also get to attend the Party, the ARSlist Awards, and now a Free Pin! What more could you want? Okay, and I'll throw in this years magnetic words square. (you can see the old pin and magnetic words at wwrug.org the pin is at the bottom of the opening page and the magnetic word square pdf is under RUG 2005 Memorabilia). Daniel ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Remedy and Lotus Domino Integration
** Listers, Has any one ever integrated Remedy and Lotus Domino? We may have a requirement that help desk calls tracked in a Lotus Domino database be automatically transferred to Remedy. Is that possible? Thanks for your help, Tarey __20060125___This posting was submitted with HTML in it___
Re: TIP for Remedy developers: Keeping fields 'locked' on your fo rm..
Title: RE: TIP for Remedy developers: Keeping fields 'locked' on your fo rm.. ** Ben: If you are using a newer version or even a patch, this can and will happen. I just save the form again. James McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Watson Benjamin A Contr AFWA/XOO Sent: Tuesday, August 15, 2006 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: TIP for Remedy developers: Keeping fields 'locked' on your fo rm.. ** Branching off on this topic slightly... Does anyone know why merely selecting a different view in the Admin tool often "changes" something on the form such that when you close it again, ensuring you've actually made 0 changes, it prompts you if you want to save? I find that quite annoying. Ben From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe DeSouza Sent: Tuesday, August 15, 2006 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: TIP for Remedy developers: Keeping fields 'locked' on your form.. Ric, Kaiser and Ron have described it correctly.. If you are in the USA call me and I'll be happy to explain what to do just in case you are not clear. I was considering submitting a request to Remedy to do this, but now am wondering whether I should when I know a workaround for this.. But yes having a lock feature would be perhaps more useful than the workaround I have suggested as you would not really need to worry about 'forgeting' to hold down that shift key... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Ron Tavares <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, August 15, 2006 10:00:05 AM Subject: Re: TIP for Remedy developers: Keeping fields 'locked' on your form.. ** Actually, I found that you don't have to click on anything. Just hold down the shift key, then you can double click on fields for properties without worrying about moving anything. On 8/15/06, Richard Crosby <[EMAIL PROTECTED]> wrote: ** I'm not sure I comprehend the steps. If you click once on field, hold shift down, then click on the same field again then essentially you have de-selected it. Thus not being able to really do anything with the field. Am I misinterpreting your instructions? Also, I rely on good old Edit>Restore for recovery when I accidentally move one, or a grouping of, fields. Richard PS- Anyone ever bother with submitting an enhancement request for a form/field lock? __20060125___This posting was submitted with HTML in it___
Re: TIP for Remedy developers: Keeping fields 'locked' on your fo rm..
** Branching off on this topic slightly… Does anyone know why merely selecting a different view in the Admin tool often “changes” something on the form such that when you close it again, ensuring you’ve actually made 0 changes, it prompts you if you want to save? I find that quite annoying. Ben From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Tuesday, August 15, 2006 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: TIP for Remedy developers: Keeping fields 'locked' on your form.. Ric, Kaiser and Ron have described it correctly.. If you are in the USA call me and I'll be happy to explain what to do just in case you are not clear. I was considering submitting a request to Remedy to do this, but now am wondering whether I should when I know a workaround for this.. But yes having a lock feature would be perhaps more useful than the workaround I have suggested as you would not really need to worry about 'forgeting' to hold down that shift key... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Ron Tavares <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, August 15, 2006 10:00:05 AM Subject: Re: TIP for Remedy developers: Keeping fields 'locked' on your form.. ** Actually, I found that you don't have to click on anything. Just hold down the shift key, then you can double click on fields for properties without worrying about moving anything. On 8/15/06, Richard Crosby <[EMAIL PROTECTED]> wrote: ** I'm not sure I comprehend the steps. If you click once on field, hold shift down, then click on the same field again then essentially you have de-selected it. Thus not being able to really do anything with the field. Am I misinterpreting your instructions? Also, I rely on good old Edit>Restore for recovery when I accidentally move one, or a grouping of, fields. Richard PS- Anyone ever bother with submitting an enhancement request for a form/field lock? __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: OT: Monday Humor End Of Thread
Scott: It was Igor not Ivan that posted the original link. Igor has appologized, I have mentioned why Monday isn't a good day, ignoring the content which any adult can make a decision about one way or the other, link to or not. Back to our usual stuff please. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Ivan Runions Sent: August 15, 2006 13:20 To: arslist@ARSLIST.ORG Subject: Re: OT: Monday Humor Now hold your horses here people.. the statement "Ivan posted a link" is entirely false. I posted a comment on the 'humor', nothing more. I happen to agree with the comment that the link was inappropriate for this list. I did not, nor would not post this in the first place. -ivan- [EMAIL PROTECTED] wrote: > ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: OT: Monday Humor
Ivan, My mistake. I was not referring to you. I meant Igor Ivanov. I should have double-checked. Scott Parrish Original Message: - From: Ivan Runions [EMAIL PROTECTED] Date: Tue, 15 Aug 2006 11:19:38 -0600 To: arslist@ARSLIST.ORG Subject: Re: OT: Monday Humor Now hold your horses here people.. the statement "Ivan posted a link" is entirely false. I posted a comment on the 'humor', nothing more. I happen to agree with the comment that the link was inappropriate for this list. I did not, nor would not post this in the first place. -ivan- [EMAIL PROTECTED] wrote: >One would think that with all the precautions that people take today that >one would not click on an unknown link. I don't care that it came from >someone on the ARSList. If you are not 100% sure where it points, just >don't click on the link. In this high-tech world we live in today, the >responsibility for heading to an inappropriate web site does not rest with >the person who sent the link, it rests squarely on the shoulders of the >person who clicks on the link. > >Let's face it, if you are on a company workstation, on company time, then >maybe you shouldn't be opening a post that has been clearly marked >OT:MondayHumor. You know before you even open the post that it contains no >technical value, so why waste your time? > >Ivan posted a link. Nobody FORCED anybody here to click on it. Once someone >decided to click the link that person became responsibile for everything >associated with that link. In the future, I would suggest that restraint, >not curiosity, determine one's course of action. > >By the way, one person's humor is another person's vulgarity. Just because >one does not agree with Ivan's sense of humor doesn't mean he should >apologize. If he had tried to mislead anyone in any way, I would say you >have a point. The post was marked correctly. Those who clicked the link >made a choice. Just because you think it was a poor choice (because you >didn't like the content) doesn't mean it's Ivan's fault. > >Scott Parrish > > >Original Message: >- >From: Susan Palmer [EMAIL PROTECTED] >Date: Tue, 15 Aug 2006 11:32:06 -0500 >To: arslist@ARSLIST.ORG >Subject: Re: OT: Monday Humor > > >We are constantly bombarded with messages about being more tolerant and not >predjudicial. We are supposed to be politically correct in what we voice, >and hopefully far more compassionate than that in what we think and do. The >video in itself was in poor taste but the website it was displayed on had >other display items that were inappropriate and that's probably where the >'block' outs were originating from. > >Many people on this list are employees, not contractors, and therefore are >on company equipment on company network and in some cases, maybe more than >we care to think, being viewed by the company. Just because we use another >email address in an effort to ease the burden of the company email server, >doesn't mean we can do whatever we want. We are all being paid to work, and >sometimes that does include taking a few moments for harmless humor on >Fridays. > >Before you post humor you might want to run it through a simple test ... is >this something I'd like my grandma to read ... or my 12 year son or daughter >... would they be proud. I know that not all Friday humor has qualified and >I've enjoyed most of it and had a few laughs ...and wouldn't show it to >grandma or kids. But if someone says they're offended, then you should be >apologizing before anyone ASKS you to do it. > >So I guess this would qualify as Tuesday editorializing or sermonizing. > >Are we going to need a Friday humor session at RUG? > >Susan > > >On 8/15/06, Ivan Runions <[EMAIL PROTECTED]> wrote: > > >>Is this inappropriate for the forum: probably yes (but no more so than >>the Friday humor). >> >>Where is the humor: Did you actually LOOK at the map? Come on now... >>that's funny! >> >>-ivan- >> >> >> >>Herb Partlow wrote: >> >> >> >>>So where is the humor? >>>IMHO This is inappropriate for this forum >>> >>>Herb >>> >>>-Original Message- >>>From: Action Request System discussion list(ARSList) >>>[mailto:[EMAIL PROTECTED] On Behalf Of arslist >>>Sent: Monday, August 14, 2006 12:43 PM >>>To: arslist@ARSLIST.ORG >>>Subject: Re: OT: Monday Humor >>> >>>Not quite sure what it is... Our netfilter labeled it as being 'adult.' >>> >>> >>> >>>On Mon, August 14, 2006 14:35, igor ivanov wrote: >>> >>> >>> >>> http://www.filecabi.net/link.php?action=next&n=invaded-crabs >>> >>>_ >>> >>> >>> >>> __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >>> >>>___ >>>UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >>> >>> >>> >>
Re: OT: Monday Humor
Now hold your horses here people.. the statement "Ivan posted a link" is entirely false. I posted a comment on the 'humor', nothing more. I happen to agree with the comment that the link was inappropriate for this list. I did not, nor would not post this in the first place. -ivan- [EMAIL PROTECTED] wrote: One would think that with all the precautions that people take today that one would not click on an unknown link. I don't care that it came from someone on the ARSList. If you are not 100% sure where it points, just don't click on the link. In this high-tech world we live in today, the responsibility for heading to an inappropriate web site does not rest with the person who sent the link, it rests squarely on the shoulders of the person who clicks on the link. Let's face it, if you are on a company workstation, on company time, then maybe you shouldn't be opening a post that has been clearly marked OT:MondayHumor. You know before you even open the post that it contains no technical value, so why waste your time? Ivan posted a link. Nobody FORCED anybody here to click on it. Once someone decided to click the link that person became responsibile for everything associated with that link. In the future, I would suggest that restraint, not curiosity, determine one's course of action. By the way, one person's humor is another person's vulgarity. Just because one does not agree with Ivan's sense of humor doesn't mean he should apologize. If he had tried to mislead anyone in any way, I would say you have a point. The post was marked correctly. Those who clicked the link made a choice. Just because you think it was a poor choice (because you didn't like the content) doesn't mean it's Ivan's fault. Scott Parrish Original Message: - From: Susan Palmer [EMAIL PROTECTED] Date: Tue, 15 Aug 2006 11:32:06 -0500 To: arslist@ARSLIST.ORG Subject: Re: OT: Monday Humor We are constantly bombarded with messages about being more tolerant and not predjudicial. We are supposed to be politically correct in what we voice, and hopefully far more compassionate than that in what we think and do. The video in itself was in poor taste but the website it was displayed on had other display items that were inappropriate and that's probably where the 'block' outs were originating from. Many people on this list are employees, not contractors, and therefore are on company equipment on company network and in some cases, maybe more than we care to think, being viewed by the company. Just because we use another email address in an effort to ease the burden of the company email server, doesn't mean we can do whatever we want. We are all being paid to work, and sometimes that does include taking a few moments for harmless humor on Fridays. Before you post humor you might want to run it through a simple test ... is this something I'd like my grandma to read ... or my 12 year son or daughter ... would they be proud. I know that not all Friday humor has qualified and I've enjoyed most of it and had a few laughs ...and wouldn't show it to grandma or kids. But if someone says they're offended, then you should be apologizing before anyone ASKS you to do it. So I guess this would qualify as Tuesday editorializing or sermonizing. Are we going to need a Friday humor session at RUG? Susan On 8/15/06, Ivan Runions <[EMAIL PROTECTED]> wrote: Is this inappropriate for the forum: probably yes (but no more so than the Friday humor). Where is the humor: Did you actually LOOK at the map? Come on now... that's funny! -ivan- Herb Partlow wrote: So where is the humor? IMHO This is inappropriate for this forum Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of arslist Sent: Monday, August 14, 2006 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Monday Humor Not quite sure what it is... Our netfilter labeled it as being 'adult.' On Mon, August 14, 2006 14:35, igor ivanov wrote: http://www.filecabi.net/link.php?action=next&n=invaded-crabs _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Ivan Runions Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives a
Re: OT: Monday Humor
** I would like this thread to end please: James, I do not determine if it is offensive, just whether or not it could reasonably be deemed so, in part by the reaction of the list. Humour is generally reserved for Fridays and that was a compromise since after all, we ought to be able to have a bit of fun. Many posts are unintentionally funny anyway. Once we get to Friday, I would just suggest that people keep in mind that in today's overzealous SPAM and other subject killers, you are risking poeple's arslist access with some forms of humour. Remember we have the business aspect, and of course the cultural. This list, whilst around 85% North American, is distributed to over 50 countries around the world. Daniel __20060125___This posting was submitted with HTML in it___
Re: OT: Monday Humor
One would think that with all the precautions that people take today that one would not click on an unknown link. I don't care that it came from someone on the ARSList. If you are not 100% sure where it points, just don't click on the link. In this high-tech world we live in today, the responsibility for heading to an inappropriate web site does not rest with the person who sent the link, it rests squarely on the shoulders of the person who clicks on the link. Let's face it, if you are on a company workstation, on company time, then maybe you shouldn't be opening a post that has been clearly marked OT:MondayHumor. You know before you even open the post that it contains no technical value, so why waste your time? Ivan posted a link. Nobody FORCED anybody here to click on it. Once someone decided to click the link that person became responsibile for everything associated with that link. In the future, I would suggest that restraint, not curiosity, determine one's course of action. By the way, one person's humor is another person's vulgarity. Just because one does not agree with Ivan's sense of humor doesn't mean he should apologize. If he had tried to mislead anyone in any way, I would say you have a point. The post was marked correctly. Those who clicked the link made a choice. Just because you think it was a poor choice (because you didn't like the content) doesn't mean it's Ivan's fault. Scott Parrish Original Message: - From: Susan Palmer [EMAIL PROTECTED] Date: Tue, 15 Aug 2006 11:32:06 -0500 To: arslist@ARSLIST.ORG Subject: Re: OT: Monday Humor We are constantly bombarded with messages about being more tolerant and not predjudicial. We are supposed to be politically correct in what we voice, and hopefully far more compassionate than that in what we think and do. The video in itself was in poor taste but the website it was displayed on had other display items that were inappropriate and that's probably where the 'block' outs were originating from. Many people on this list are employees, not contractors, and therefore are on company equipment on company network and in some cases, maybe more than we care to think, being viewed by the company. Just because we use another email address in an effort to ease the burden of the company email server, doesn't mean we can do whatever we want. We are all being paid to work, and sometimes that does include taking a few moments for harmless humor on Fridays. Before you post humor you might want to run it through a simple test ... is this something I'd like my grandma to read ... or my 12 year son or daughter ... would they be proud. I know that not all Friday humor has qualified and I've enjoyed most of it and had a few laughs ...and wouldn't show it to grandma or kids. But if someone says they're offended, then you should be apologizing before anyone ASKS you to do it. So I guess this would qualify as Tuesday editorializing or sermonizing. Are we going to need a Friday humor session at RUG? Susan On 8/15/06, Ivan Runions <[EMAIL PROTECTED]> wrote: > > Is this inappropriate for the forum: probably yes (but no more so than > the Friday humor). > > Where is the humor: Did you actually LOOK at the map? Come on now... > that's funny! > > -ivan- > > > > Herb Partlow wrote: > > >So where is the humor? > >IMHO This is inappropriate for this forum > > > >Herb > > > >-Original Message- > >From: Action Request System discussion list(ARSList) > >[mailto:[EMAIL PROTECTED] On Behalf Of arslist > >Sent: Monday, August 14, 2006 12:43 PM > >To: arslist@ARSLIST.ORG > >Subject: Re: OT: Monday Humor > > > >Not quite sure what it is... Our netfilter labeled it as being 'adult.' > > > > > > > >On Mon, August 14, 2006 14:35, igor ivanov wrote: > > > > > >>http://www.filecabi.net/link.php?action=next&n=invaded-crabs > >> > >> > >> > >> > >> > > > >_ > > > > > >>__ > >>UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > >> > >> > > > > > >___ > >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > > >___ > >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > > > > > > > > -- > Ivan Runions > Information Technologies > University of Calgary > Calgary Alberta Canada > (403) 220-4437 > > > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org mail2web - Check your email from the web at http://mail2web.com/ . ___
Re: Developers Forum vs Alternative Tutorial Sessions
Berry, Has the final planning been completed for this event. I have not seen anything further since last June when this was first brought up as a topic. It would be nice to see details on where it will be held and the time of the Forum/Tutorial. I didn't see any reference to this event in the BMC Agenda when I registered. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
[OT] SNMP and Oracle
** All: I have been tasked with setting up SNMP with Oracle and the Net-SNMP product. I have found articles on the web about how to use this with the SUN SNMPDx and I'm sure this would work if we were using that product. Any hints? James McKenzie __20060125___This posting was submitted with HTML in it___
Re: OT: Monday Humor
** Herb and Ivan: I've been watching this from the sidelines and have to agree with Susan Palmer and Herb who is the President of a well-respected Remedy Partner company. Like it or not, we are all watched while we are at work. Some of us have micro-managers and some have managers that are more guidence oriented. I work for the latter, but I will never attempt to deliberately access a 'no-go' web site at my workplace. That is why I have had, for a long time, a personal account. Thus I can go anywhere that I want OUTSIDE of work and reserve work accounts for work activity. Yes, I have found on occassion, the Friday Humor offensive, but I sent PRIVATE e-mail to the individual and let it go, as we should with Ivan's indiscression on this incident. And Dan is the one who determines if the message and its contents are offensive/inappropriate and in this case, he did. I think this should end this discussion. James McKenzie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb PartlowSent: Tuesday, August 15, 2006 9:41 AMTo: arslist@ARSLIST.ORGSubject: Re: OT: Monday Humor ** Yes Ivan I did see the map. Had the clip been based solely on people's ignorance of where countries were located, it would have been humor. Kind of like the skit’s on Leno The verbiage contained in the little movie clip was INAPPROPIATE. Herb Partlow President/CEO IB Technical Consulting, Inc. (O) 408-253-0344 (F) 408-253-0344 (C) 408-309-5316 [EMAIL PROTECTED] http://www.ibtechnicalconsulting.com -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ivan RunionsSent: Tuesday, August 15, 2006 9:04 AMTo: arslist@ARSLIST.ORGSubject: Re: OT: Monday Humor Is this inappropriate for the forum: probably yes (but no more so than the Friday humor). Where is the humor: Did you actually LOOK at the map? Come on now... that's funny! -ivan- Herb Partlow wrote: >So where is the humor? >IMHO This is inappropriate for this forum > >Herb > >-Original Message- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of arslist >Sent: Monday, August 14, 2006 12:43 PM >To: arslist@ARSLIST.ORG >Subject: Re: OT: Monday Humor > >Not quite sure what it is... Our netfilter labeled it as being 'adult.' > > > >On Mon, August 14, 2006 14:35, igor ivanov wrote: > > >>http://www.filecabi.net/link.php?action=""> >> >> >> >> >> > >_ > > >>__ >>UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >> >> > > >___ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > >___ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > > -- Ivan Runions Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: How to random get 100 entries form a table list.
Dwayne, Point well taken. The described "method of randomness" certainly has biases that make it less than truly random and, to the best of my knowledge, all "random number generators" really have those things. ( Which is the primary reason I tried to deal with that portion of the question separately, and first. :) You could do something like you described... However: That "re-sort" is not really an option (via workflow) if your only using a display only field as a column in the table. (Well, I do not know how to do it. Really to bad that there is not a PERFORM-ACTION-TABLE-SORT [[;;;] | [col_number;col_number;col_number;]| "null for defined sort order"] type special process.) You could choose to push those numbers into the underlying data records(one per record to be updated) but there are some "client <--> ARS server <--> RDBMS" traffic to deal with too and the filters to update all those data rows. And the uesr would need to be able to modify those rows too. Then the table field needs to have the sort order set the "right way" and you do not want your users messing with it either. (Or maybe you do not care and can consider that "yet another" degree of "randomness" too. :) Also if the user asks for 10 records from a table field of 1000 rows. There really is no need to create 1000 random numbers. You just need 10. However, instead of making 100's of calls to create 100's of Random numbers(some of which you will not use) it might be better to create "n" random numbers and guard against using the same "random number" twice too. (Keep track of the random numbers that you get in a display only field with a separator between the numbers, and only use the newly generated number if it does not exist in the list already.) Selecting each randomly selected row (by number) in the table as a new number is generated and accepted. Then you can walk the table once based on the "Selected rows" table walk too. That would be good option and would produce a slightly more "random" distribution. It would only cost you the network traffic and RDBMs time of generating the "random" numbers from your RDBMS and could save you walking the table a few times. (Which if the number of rows is large, will cost you something too.) If the added cost is worth the improved "randomness" then it might be a good direction to head in. Thanks for the suggestion. Do you know if other RDBM's that ARS supports has similar random number generator features? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 8/15/06, Dwayne Martin <[EMAIL PROTECTED]> wrote: In Oracle the equation: select trunc(DBMS_RANDOM.value(0,1000)) from dual gives you a random number of 1 - 999. If you are looping a table, the entries in the top of the table have a slightly better chance of getting picked than those on the bottom. Eg, if you find enuf entries before you get to the bottom, those on the bottom don't have any chance. If you get to the bottom and start over those at the top get two chances, but those at the bottom only get one, etc. Depending on how important this is, you could use your random process to go thru and give each entry a random sort number, then sort your table by this number, and select however many you want from the top. Dwayne Martin James Madison University Original message >Date: Mon, 14 Aug 2006 11:49:45 -0400 >From: Carey Matthew Black <[EMAIL PROTECTED]> >Subject: Re: How to random get 100 entries form a table list. >To: arslist@ARSLIST.ORG > >Ok. That is helpful. > >The user has on their screen a table field with N rows in it. And you >want a way to "select" (randomly) some sub set of those rows. > > >First a discussion about random selection definition then later a >"how" to do this in the ARS clients. > >Randomly could be used as follows: > >When the user specifies the "number" they want to audit, you could use >the last digit of the "seconds" to be a "random seed" to the selection >process. Let us call that number "now_single_second". Keep that in a >temp field. > >Then loop over the table and grab the records that have a modified >date that ends in that same digit until you reach the "number" they >wanted. > >If you finish that pass through the table and still do not have enough >records, then loop through the table and grab every record that is the >"now_single_second" record in the table. > >If you finish that pass through the table and still do not have enough >records, then reset "now_single_second" (or just add/subtract one to >the existing value) and loop through the table and grab every record >that is the "now_single_second" record in the table. > > > >How to do it in the clients. > >Add a column to the table field that uses a "Display only field" from >the local form. When looping through the table and y
Re: OT: Monday Humor
** Yes Ivan I did see the map. Had the clip been based solely on people's ignorance of where countries were located, it would have been humor. Kind of like the skit’s on Leno The verbiage contained in the little movie clip was INAPPROPIATE. Herb Partlow President/CEO IB Technical Consulting, Inc. (O) 408-253-0344 (F) 408-253-0344 (C) 408-309-5316 [EMAIL PROTECTED] http://www.ibtechnicalconsulting.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ivan Runions Sent: Tuesday, August 15, 2006 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Monday Humor Is this inappropriate for the forum: probably yes (but no more so than the Friday humor). Where is the humor: Did you actually LOOK at the map? Come on now... that's funny! -ivan- Herb Partlow wrote: >So where is the humor? >IMHO This is inappropriate for this forum > >Herb > >-Original Message- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of arslist >Sent: Monday, August 14, 2006 12:43 PM >To: arslist@ARSLIST.ORG >Subject: Re: OT: Monday Humor > >Not quite sure what it is... Our netfilter labeled it as being 'adult.' > > > >On Mon, August 14, 2006 14:35, igor ivanov wrote: > > >>http://www.filecabi.net/link.php?action=""> >> >> >> >> >> > >_ > > >>__ >>UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >> >> > > >___ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > >___ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > > -- Ivan Runions Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: OT: Monday Humor
** We are constantly bombarded with messages about being more tolerant and not predjudicial. We are supposed to be politically correct in what we voice, and hopefully far more compassionate than that in what we think and do. The video in itself was in poor taste but the website it was displayed on had other display items that were inappropriate and that's probably where the 'block' outs were originating from. Many people on this list are employees, not contractors, and therefore are on company equipment on company network and in some cases, maybe more than we care to think, being viewed by the company. Just because we use another email address in an effort to ease the burden of the company email server, doesn't mean we can do whatever we want. We are all being paid to work, and sometimes that does include taking a few moments for harmless humor on Fridays. Before you post humor you might want to run it through a simple test ... is this something I'd like my grandma to read ... or my 12 year son or daughter ... would they be proud. I know that not all Friday humor has qualified and I've enjoyed most of it and had a few laughs ...and wouldn't show it to grandma or kids. But if someone says they're offended, then you should be apologizing before anyone ASKS you to do it. So I guess this would qualify as Tuesday editorializing or sermonizing. Are we going to need a Friday humor session at RUG? Susan On 8/15/06, Ivan Runions <[EMAIL PROTECTED]> wrote: Is this inappropriate for the forum: probably yes (but no more so thanthe Friday humor).Where is the humor: Did you actually LOOK at the map? Come on now... that's funny!-ivan-Herb Partlow wrote:>So where is the humor?>IMHO This is inappropriate for this forum>>Herb>>-Original Message->From: Action Request System discussion list(ARSList) >[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist>Sent: Monday, August 14, 2006 12:43 PM>To: arslist@ARSLIST.ORG>Subject: Re: OT: Monday Humor >>Not quite sure what it is... Our netfilter labeled it as being 'adult.'On Mon, August 14, 2006 14:35, igor ivanov wrote: http://www.filecabi.net/link.php?action="">_ __>>UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org>> >___>UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org>>___>UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org--Ivan RunionsInformation TechnologiesUniversity of CalgaryCalgary Alberta Canada(403) 220-4437___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Search on diary field
Works fine on Oracle. You need Full Text Search (FTS), though. It's pretty well-documented, but essentially you need to purchase FTS licenses, allocate them to appropriate users (Full Text License Type), and index desired fields for FTS (field Properties, Database page, note checkbox - Index For FTS). Also noteworthy, contents of diary fields that have been indexed for FTS are "visible" to workflow. This can be a good or bad thing. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] "Shibu Samuel" <[EMAIL PROTECTED]To: arslist@ARSLIST.ORG COM> cc: Sent by: "Action Subject: Re: Search on diary field Request System discussion list(ARSList)" <[EMAIL PROTECTED] ORG> 08/15/2006 10:08 Please respond to arslist We are on Unix and using Oracle -Original Message- From: Action Request System discussion list(ARSList) on behalf of Frank Caruso Sent: Tue 8/15/2006 2:58 PM To: arslist@ARSLIST.ORG Cc: Subject: Re: Search on diary field ** It depends on your database. What database and OS are you using? I can speak for Sybase 12.5 and that it is possible to search a diary field. On 8/15/06, Shibu Samuel <[EMAIL PROTECTED]> wrote: Hi, Is it possible to perform a search for a keyword on Diary Field ? If possible pleae let me know, how i can achieve this. Sam -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer www.specificintegration.com 703-376-1249 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: OT: Monday Humor
Is this inappropriate for the forum: probably yes (but no more so than the Friday humor). Where is the humor: Did you actually LOOK at the map? Come on now... that's funny! -ivan- Herb Partlow wrote: So where is the humor? IMHO This is inappropriate for this forum Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of arslist Sent: Monday, August 14, 2006 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Monday Humor Not quite sure what it is... Our netfilter labeled it as being 'adult.' On Mon, August 14, 2006 14:35, igor ivanov wrote: http://www.filecabi.net/link.php?action=next&n=invaded-crabs _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Ivan Runions Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Pushing values to the CTM:People Form
Status Transition errors may also be avoided by using data configuration: 1) When pushing data in the CTM:People form, try pushing "Proposed" as the People status (this is an acceptable status transition for the unknown user, ex. AR_ESCALATOR) or 2) In the SYS:Status Transition Rules form, lookup the record for WorkFlow Tag Name = "CTM:People" & System Role = "General Access" & To Status = "Enabled" >From Status = NULL Once you find this record, you can change this records status to offline and then the status transition issue should no longer be a problem. Regards, On Mon, 14 Aug 2006 09:13:14 -0400, Andrew Yacenda <[EMAIL PROTECTED]> wrote: >We encountered a similar issue pushing data into CTM:People via >Escalation. For us, the arerror.log gave the error "As the General Access >of this ticket, you do not have permission to submit or modify the People >profile Status from "" to "Enabled". (ARERR 1071032)". Basically, we had >to modify workflow to allow AR_ESCALATOR the rights to change the Status >field value. We decided to do this by >modifying "CTM:PPL:GetStatusRuleSet_030". We changed the RunIf to be > >( 'Profile Status' != 'DB.Profile Status') AND (( 'z1D Integer01' = 1) OR >( 'z1D Integer02' = 1) OR ( 'z1D Integer03' = 1) OR ($USER$ >= "AR_ESCALATOR" )) > >Once that issue was resolved, we also ran into issues related to the >required Business Phone field (not all of the records we were importing had >phone #s). > >Hope this helps. > >___ >UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >= ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: TIP for Remedy developers: Keeping fields 'locked' on your form..
** Ric, Kaiser and Ron have described it correctly.. If you are in the USA call me and I'll be happy to explain what to do just in case you are not clear. I was considering submitting a request to Remedy to do this, but now am wondering whether I should when I know a workaround for this.. But yes having a lock feature would be perhaps more useful than the workaround I have suggested as you would not really need to worry about 'forgeting' to hold down that shift key... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Ron Tavares <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Tuesday, August 15, 2006 10:00:05 AMSubject: Re: TIP for Remedy developers: Keeping fields 'locked' on your form..** Actually, I found that you don't have to click on anything. Just hold down the shift key, then you can double click on fields for properties without worrying about moving anything. On 8/15/06, Richard Crosby <[EMAIL PROTECTED]> wrote: ** I'm not sure I comprehend the steps. If you click once on field, hold shift down, then click on the same field again then essentially you have de-selected it. Thus not being able to really do anything with the field. Am I misinterpreting your instructions? Also, I rely on good old Edit>Restore for recovery when I accidentally move one, or a grouping of, fields. Richard PS- Anyone ever bother with submitting an enhancement request for a form/field lock?__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: TIP for Remedy developers: Keeping fields 'locked' on your form..
** It appears to be locked on the form when you follow the steps described meanining you do not move the field around accidently due to an accidental movement of the mouse... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Scott Ames <[EMAIL PROTECTED]>To: arslist@ARSLIST.ORGSent: Monday, August 14, 2006 11:14:05 PMSubject: Re: TIP for Remedy developers: Keeping fields 'locked' on your form..** I'm not near Remedy at the moment. Are you saying the fields stay locked? Joe D'Souza <[EMAIL PROTECTED]> wrote: ** My colleague who is pretty new to ARS development stumbled on something that may well be a very useful 'feature' that some of you might find interesting on here.. I'm not sure if it would work the same on earlier than ARS version 6.3 but those using earlier versions could verify if it does.. I'm pretty sure this feature is not documented anywhere on the guides or at least if it is I have missed it completely... We all wished that we wouldn't move fields accidentally disrupting a nicely designed form when we are working on the Admin tool right? This could in a small way minimize the chances that it would happen. Click on the field you want to work on.. Then press the shift key and hold it down. While holding the shift key down, click on the field again and try attempting to move it. It doesn't! Like as if it were locked on to the form.. I thought it was pretty cool.. It happens to even a whole set of fields selected if you do the same thing... Hope some of you find this useful at some point.. Cheers Joe D'Souza, Remedy Developer / Consultant, Shyle Networks, New Jersey. Cell: +1.732.331.5004 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: OT: Dell laptop battery recall
Title: RE: OT: Dell laptop battery recall ** More info on the recall: http://news.yahoo.com/s/ap/20060815/ap_on_hi_te/dell_battery_recall_10 --Thomas - Original Message - From: McKenzie, James J C-E LCMC HQISEC/L3 Newsgroups: gmane.comp.crm.arsystem.general Sent: Tuesday, August 15, 2006 09:18 Subject: Re: OT: Dell laptop battery recall ** Rafael: This is not definate and Timothy's link does give more information than yours. James McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rafael Bertolini Sent: Tuesday, August 15, 2006 7:10 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Dell laptop battery recall ** https://www.dellbatteryprogram.com/Identify.aspx At this link you can verify if your battery will explode ;) Timothy Powell wrote: ** Just saw this pop up on the Dell website. Since so many of us use Dell laptops, I thought I'd pass it on. I'm sure that there will be a rush on available batteries and the sooner you get your replacement order in the better. https://www.dellbatteryprogram.com/ Regards to the list. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Mid-Tier with Servlet Exec
Hi, What is the ideal configuration for Remedy Mid-Tier 6.0 on a Windows 2000 Server with IIS 5.0. Should it be configured with ServletExec 5.0 AS or ServletExec 4.2 ISAPI? Also, what are the performance/scalability issues associated with the different versions of SE? Anybody Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: How to random get 100 entries form a table list.
In Oracle the equation: select trunc(DBMS_RANDOM.value(0,1000)) from dual gives you a random number of 1 - 999. If you are looping a table, the entries in the top of the table have a slightly better chance of getting picked than those on the bottom. Eg, if you find enuf entries before you get to the bottom, those on the bottom don't have any chance. If you get to the bottom and start over those at the top get two chances, but those at the bottom only get one, etc. Depending on how important this is, you could use your random process to go thru and give each entry a random sort number, then sort your table by this number, and select however many you want from the top. Dwayne Martin James Madison University Original message >Date: Mon, 14 Aug 2006 11:49:45 -0400 >From: Carey Matthew Black <[EMAIL PROTECTED]> >Subject: Re: How to random get 100 entries form a table list. >To: arslist@ARSLIST.ORG > >Ok. That is helpful. > >The user has on their screen a table field with N rows in it. And you >want a way to "select" (randomly) some sub set of those rows. > > >First a discussion about random selection definition then later a >"how" to do this in the ARS clients. > >Randomly could be used as follows: > >When the user specifies the "number" they want to audit, you could use >the last digit of the "seconds" to be a "random seed" to the selection >process. Let us call that number "now_single_second". Keep that in a >temp field. > >Then loop over the table and grab the records that have a modified >date that ends in that same digit until you reach the "number" they >wanted. > >If you finish that pass through the table and still do not have enough >records, then loop through the table and grab every record that is the >"now_single_second" record in the table. > >If you finish that pass through the table and still do not have enough >records, then reset "now_single_second" (or just add/subtract one to >the existing value) and loop through the table and grab every record >that is the "now_single_second" record in the table. > > > >How to do it in the clients. > >Add a column to the table field that uses a "Display only field" from >the local form. When looping through the table and you "select" a row >set this columns value to "X". You can then use the COLCOUNT() >function to count the rows that are selected throughout the process. > > >Once you have all the rows marked in the display only field then those >rows can be later selected by using the "ROWCHANGED" keyword when you >walk the table again to do whatever the system/user needs to do for >those records. > >I hope that gives you some ideas... > >Just note that if the table field is refreshed that these "X" values >will be cleared, so do not do that. :) > > >-- >Carey Matthew Black >Remedy Skilled Professional (RSP) >ARS = Action Request System(Remedy) > >Solution = People + Process + Tools >Fast, Accurate, Cheap Pick two. >Never ascribe to malice, that which can be explained by incompetence. > > > >On 8/14/06, 李坤 <[EMAIL PROTECTED]> wrote: >> >> >> Thank you，carey >> >> I am designing a Configuration Management program now.The customer want >> to implement a audit function as follows. >> First,The User search the CI from CMDB through some search conditiones. >> The second, he set the number of the CI that he want to audit,then the >> system random get those form searching rusult of the first step. >> The problem that I have no idea to implement the random getting. >> >> >> >> >> [EMAIL PROTECTED] >> 2006-08-14 >> >> >> - Original Message - >> From: Carey Matthew Black >> To: arslist >> Sent: 2006-08-14, 22:26:48 >> Subject: Re: How to random get 100 entries form a table list. >> >> >> >> >> >> I have no exact suggestion for the stated question. >> >> However, if you can describe what your going to use 100 random records >> for then I might be able to provide some idea. >> >> Most processes that require "random" input are for things like >> Customer Satisfaction Surveys and other "data analysis" type >> processes. And how you approach such functions are generally related >> to why your doing what your doing. >> >> Not to mention that "random" actually means different things depending >> on what your doing too. (Random strings for password generation, PKI >> key generation and Customer Satisfaction Surveys all have various >> degrees of "randomness" that is needed.) >> >> -- >> Carey Matthew Black >> Remedy Skilled Professional (RSP) >> ARS = Action Request System(Remedy) >> >> Solution = People + Process + Tools >> Fast, Accurate, Cheap Pick two. >> Never ascribe to malice, that which can be explained by incompetence. >> >> >> On 8/14/06, 李坤 <[EMAIL PROTECTED]> wrote: >> > >> > >> > ARSLISTDear Listers, >> > >> > I am sorry to trouble you,there is some question with my work. >> > How to random get 100 entry form a table list. >> > >> > Thanks a lot ! >> > >> > >> > >> > [EMAIL PROTECTED] >> Dwayn
Re: Cannot print Audit Trail via Print Change Request...
It appears that the Status*-History field shows the history of status changes to the record, (i.e., new, assigned, work in progress, etc.) but not the actual fields that changed and who changed them. Great to know, though! I'm thinking I'll join the two forms...and then I'll have to learn how to add each multiple record in the Audit form into one field on the Change form. Heven as a newbie, I assume I'll *never* run out of things to learn in Remedy! I've only *just* begun!! s:) Thanks for you help. -- View this message in context: http://www.nabble.com/Cannot-print-Audit-Trail-via-Print-Change-Request...-tf2084598.html#a5815311 Sent from the ARS (Action Request System) forum at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Statistical help needed
** Here's a set of good statistical calculators: http://www.math.uiowa.edu/~rlenth/Power/ - Chris __20060125___This posting was submitted with HTML in it___
Re: OT: Dell laptop battery recall
Title: RE: OT: Dell laptop battery recall ** Rafael: This is not definate and Timothy's link does give more information than yours. James McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rafael Bertolini Sent: Tuesday, August 15, 2006 7:10 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Dell laptop battery recall ** https://www.dellbatteryprogram.com/Identify.aspx At this link you can verify if your battery will explode ;) Timothy Powell wrote: ** Just saw this pop up on the Dell website. Since so many of us use Dell laptops, I thought I'd pass it on. I'm sure that there will be a rush on available batteries and the sooner you get your replacement order in the better. https://www.dellbatteryprogram.com/ Regards to the list. __20060125___This posting was submitted with HTML in it___
Re: Search on diary field
This article may help, Oracle http://www.remedy.com/customers/dht/archive/RxPress_V9_I1_2001_A.htm L ars -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Shibu Samuel Sent: Tuesday, August 15, 2006 4:08 PM To: arslist@ARSLIST.ORG Subject: Re: Search on diary field We are on Unix and using Oracle -Original Message- From: Action Request System discussion list(ARSList) on behalf of Frank Caruso Sent: Tue 8/15/2006 2:58 PM To: arslist@ARSLIST.ORG Cc: Subject: Re: Search on diary field ** It depends on your database. What database and OS are you using? I can speak for Sybase 12.5 and that it is possible to search a diary field. On 8/15/06, Shibu Samuel <[EMAIL PROTECTED]> wrote: Hi, Is it possible to perform a search for a keyword on Diary Field ? If possible pleae let me know, how i can achieve this. Sam -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer www.specificintegration.com 703-376-1249 __20060125___This posting was submitted with HTML in it___
Re: OT: Dell laptop battery recall
** https://www.dellbatteryprogram.com/Identify.aspx At this link you can verify if your battery will explode ;) Timothy Powell wrote: ** Just saw this pop up on the Dell website. Since so many of us use Dell laptops, I thought I'd pass it on. I'm sure that there will be a rush on available batteries and the sooner you get your replacement order in the better. https://www.dellbatteryprogram.com/ Regards to the list. Tim Powell __20060125___This posting was submitted with HTML in it___ -- Rafael Bertolini System Analyst Ícaro Technologies http://www.icaro.com.br Work: +55 19 3731 8308 E-mail: [EMAIL PROTECTED] Fax: +55 19 3731 8304 A informação transmitida destina-se apenas à pessoa ou entidade a quem foi endereçada e pode conter informação confidencial, legalmente protegida e para conhecimento exclusivo do destinatário. Se o leitor desta advertência não for o seu destinatário, fica ciente de que sua leitura, divulgação, distribuição ou cópia é estritamente proibida. Caso a mensagem tenha sido recebida por engano, favor comunicar ao remetente e apagar o texto do computador. Este ambiente está sujeito a monitoramento. The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This environment is subject to monitoring. __20060125___This posting was submitted with HTML in it___
Re: Search on diary field
We are on Unix and using Oracle -Original Message- From: Action Request System discussion list(ARSList) on behalf of Frank Caruso Sent: Tue 8/15/2006 2:58 PM To: arslist@ARSLIST.ORG Cc: Subject: Re: Search on diary field ** It depends on your database. What database and OS are you using? I can speak for Sybase 12.5 and that it is possible to search a diary field. On 8/15/06, Shibu Samuel <[EMAIL PROTECTED]> wrote: Hi, Is it possible to perform a search for a keyword on Diary Field ? If possible pleae let me know, how i can achieve this. Sam -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer www.specificintegration.com 703-376-1249 __20060125___This posting was submitted with HTML in it___
OT: Dell laptop battery recall
** Just saw this pop up on the Dell website. Since so many of us use Dell laptops, I thought I'd pass it on. I'm sure that there will be a rush on available batteries and the sooner you get your replacement order in the better. https://www.dellbatteryprogram.com/ Regards to the list. Tim Powell __20060125___This posting was submitted with HTML in it___
Re: TIP for Remedy developers: Keeping fields 'locked' on your form..
** Actually, I found that you don't have to click on anything. Just hold down the shift key, then you can double click on fields for properties without worrying about moving anything. On 8/15/06, Richard Crosby <[EMAIL PROTECTED]> wrote: ** I'm not sure I comprehend the steps. If you click once on field, hold shift down, then click on the same field again then essentially you have de-selected it. Thus not being able to really do anything with the field. Am I misinterpreting your instructions? Also, I rely on good old Edit>Restore for recovery when I accidentally move one, or a grouping of, fields. Richard PS- Anyone ever bother with submitting an enhancement request for a form/field lock?__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Search on diary field
** It depends on your database. What database and OS are you using?I can speak for Sybase 12.5 and that it is possible to search a diary field.On 8/15/06, Shibu Samuel <[EMAIL PROTECTED]> wrote: Hi,Is it possible to perform a search for a keyword on Diary Field ?If possible pleae let me know, how i can achieve this.Sam-- Frank Caruso Specific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-376-1249 __20060125___This posting was submitted with HTML in it___
Re: TIP for Remedy developers: Keeping fields 'locked' on your fo rm..
** Hold down the shift key as you're about to click on the field. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richard Crosby Sent: Tuesday, August 15, 2006 8:52 AM To: arslist@ARSLIST.ORG Subject: Re: TIP for Remedy developers: Keeping fields 'locked' on your form.. I'm not sure I comprehend the steps. If you click once on field, hold shift down, then click on the same field again then essentially you have de-selected it. Thus not being able to really do anything with the field. Am I misinterpreting your instructions? Also, I rely on good old Edit>Restore for recovery when I accidentally move one, or a grouping of, fields. Richard PS- Anyone ever bother with submitting an enhancement request for a form/field lock? __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Search on diary field
Hi, Is it possible to perform a search for a keyword on Diary Field ? If possible pleae let me know, how i can achieve this. Sam
Re: TIP for Remedy developers: Keeping fields 'locked' on your form..
** I’m not sure I comprehend the steps. If you click once on field, hold shift down, then click on the same field again then essentially you have de-selected it. Thus not being able to really do anything with the field. Am I misinterpreting your instructions? Also, I rely on good old Edit>Restore for recovery when I accidentally move one, or a grouping of, fields. Richard PS- Anyone ever bother with submitting an enhancement request for a form/field lock? __20060125___This posting was submitted with HTML in it___
Re: TIP for Remedy developers: Keeping fields 'locked' on your fo rm..
** Confirmed in version 5.1.2. Thanks for the tip. Very handy. You can hold down the shift key, then click the field you want to view the properties of, and not worry about accidentally "bumping" the field out of alignment. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Ames Sent: Monday, August 14, 2006 10:14 PM To: arslist@ARSLIST.ORG Subject: Re: TIP for Remedy developers: Keeping fields 'locked' on your form.. ** I'm not near Remedy at the moment. Are you saying the fields stay locked? Joe D'Souza <[EMAIL PROTECTED]> wrote: ** My colleague who is pretty new to ARS development stumbled on something that may well be a very useful 'feature' that some of you might find interesting on here.. I'm not sure if it would work the same on earlier than ARS version 6.3 but those using earlier versions could verify if it does.. I'm pretty sure this feature is not documented anywhere on the guides or at least if it is I have missed it completely... We all wished that we wouldn't move fields accidentally disrupting a nicely designed form when we are working on the Admin tool right? This could in a small way minimize the chances that it would happen. Click on the field you want to work on.. Then press the shift key and hold it down. While holding the shift key down, click on the field again and try attempting to move it. It doesn't! Like as if it were locked on to the form.. I thought it was pretty cool.. It happens to even a whole set of fields selected if you do the same thing... Hope some of you find this useful at some point.. Cheers Joe D'Souza, Remedy Developer / Consultant, Shyle Networks, New Jersey. Cell: +1.732.331.5004 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Need help w/ .NET & CreateEntry
Chris,
It looks like you are on the right track. Just a comment on a
programming approach that may help reduce some coding and
troubleshooting.
Since you are using VB.Net consider using strong typing instead of
CreateObject.
On the Property Pages screen (Project -> Properties -> Build) set the
Option Explicit and Option Strict to On. This will enforce strong
typing and ensure that all vars are defined.
Instead of:
Dim remedyServer
remedyServer = CreateObject("BMC.ARSystem.Server")
Use this:
Dim remedyServer As New BMC.ARSystem.Server
If you haven't already, set a Reference to the BMC.ARSystem.dll file.
There are a few advantages to using strong typing in VB.Net.
1. You can make use of the IntelliSense drop-down list of methods and
properties in the objects. When you type "remedyServer" and then a "."
you can see all the options available to you.
2. Allows you to code faster and helps eliminate typos. When you select
a method or property from IntelliSense you don't have to type out the
method/property, just select it. This also speeds development.
3. Strong typed code executes faster because the compiler already knows
what type of object it's dealing with at design time instead of waiting
until run time.
HTH.
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Lane
Sent: Tuesday, August 15, 2006 2:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Need help w/ .NET & CreateEntry
Tim,
Tks. for the info. This is the first week I have ever had the necessity
to interact w/ remedy. By trade I am an applications developer, but I
also get tasked w/ interactivity solutions. This particular one needed
to have a web form interact w/ various platforms then feed into remedy
and since I have never used remedy, I had no idea what the method to
their madness was.
Currently I am rewriting the code to access a regular form and see if
that works. Either way, I will send feedback within the next 24-48 hrs.
-Chris
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Re: OT - Monday Humor
Got it from my 17 old son and did not know what to tell him. Now i know... You are all right. It is not humor; it is "Monday" humor. We apologize to the list. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
6 month Remedy Contract
** Hi List Fusion have the largest number of Remedy customers in the UK and for over 10 years we have successfully built, implemented and supported our customer’s mission critical Remedy systems. We currently have a need for an experienced Remedy Consultant to join a high profile customer project, based from our offices in West London (initially). We require an experienced Consultant/Developer with good exposure to OTS ITSM 6.3 (HD, Change and Asset in particular) to join this project for an initial 6 month period to offer development and consultancy expertise. There is an opportunity on this project to deliver some of your work stream remotely. Fusion is also happy to discuss charging structures, i.e. work packages or we can look to apply a competitive daily rate for the duration of the assignment. The start date for this project is Monday 4th September and this is a full time requirement. If anyone is interested please contact me ASAP. I would also welcome introductions from experienced Remedy consultants who can offer short term, adhoc or part time expertise to Fusion. Many thanks Matthew Sibley Resource Manager Fusion Business Solutions (UK) Ltd DDI: 020 8814 6173 M: 07814 410123 Fusion Business Solutions (UK) Ltd. Unit 1, Wallbrook Business Centre Green Lane, Hounslow TW4 6NW www.fusion.co.uk -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.405 / Virus Database: 268.10.9/417 - Release Date: 11/08/2006 __20060125___This posting was submitted with HTML in it___
JOBS: Remedy Consultants Required. Berkshire, UK.
Good Morning List, I trust you are all well. This is a relatively generic message; Turing SMI are looking to take on several Remedy Consultants, these positions are based in Berkshire, UK. If anyone at all is Interested in discussing and finding out further information, please don't hesitate to give me a call. Kind Regards James Richardson Turing SMI. 01189 256459 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
