Re: OT: Where is everybody?
on vacation buddie, On 8/29/06, Rick cook <[EMAIL PROTECTED]> wrote: ** Is this a list or an oil painting? I know that everyone isn't at RUG. Did the list server throw a big party as soon as Dan left, and now it's too hung over to get up? Rick__20060125___This posting was submitted with HTML in it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: cleaning up queue
The carburetor won't carb, the generator won't gen, and the pistons won't...work either. Fuel injectors are down a quart, halogen headlights needed topped off, too. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: Sunday, September 03, 2006 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: cleaning up queue I think what he means is: "One of the crossbeams has gone out out of skew on the treadle." --Tim - Original Message From: Mimi Lakew To: arslist@ARSLIST.ORG Sent: Sunday, September 3, 2006 1:16:31 PM Subject: Re: [ARSLIST] cleaning up queue ** I am pasting the request directly if it help, "MD has designated routes that the tech run each month and it doesn't match up with what is produced in Remedy, causing the queue to be overfull. What I need is to have all the PM's cleaned out..." MD is one of the states we support but I my self doesn't know which specific form he is talking about. I wish I can give you more details. I deeply appreciate your effort and even general idea about the "queue" might lead me to something. Rick cook wrote: ** OK, start by telling us the name of the form or screen you're looking at, and try to describe the records you're wanting to deal with. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi Lakew Sent: Sunday, September 03, 2006 8:32 AM To: arslist@ARSLIST.ORG Subject: Re: cleaning up queue ** Rick, As I am new to Remedy as well as the job I am clueless about queue. What I am trying to get is a starting point about it. Any info about queue, if there are different kind of queue etc.. that gives me an idea will help me to be specific and to narrow down my question. Rick cook wrote: ** What queue are you talking about? Please be more specific, using Remedy terms where you can. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi Lakew Sent: Sunday, September 03, 2006 8:05 AM To: arslist@ARSLIST.ORG Subject: cleaning up queue ** Hi arslist, I am requested to clean up the queue in some conditions. Is this possible to view the queue and manage it, such as cleaning etc? If it is how and where can I access the queue and manage it. I don't seem to find any info about it. I need your help or ideas pleaseee! Do you Yahoo!? Get on board. You're invited to try the new Yahoo! Mail. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ How low will we go? Check out Yahoo! Messengers low PC-to-Phone call rates. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Stay in the know. Pulse on the new Yahoo.com. Check it out. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: cleaning up queue
I think what he means is: "One of the crossbeams has gone out out of skew on the treadle." --Tim - Original Message From: Mimi Lakew To: arslist@ARSLIST.ORG Sent: Sunday, September 3, 2006 1:16:31 PM Subject: Re: [ARSLIST] cleaning up queue ** I am pasting the request directly if it help, "MD has designated routes that the tech run each month and it doesn't match up with what is produced in Remedy, causing the queue to be overfull. What I need is to have all the PM's cleaned out..." MD is one of the states we support but I my self doesn't know which specific form he is talking about. I wish I can give you more details. I deeply appreciate your effort and even general idea about the "queue" might lead me to something. Rick cook wrote: ** OK, start by telling us the name of the form or screen you're looking at, and try to describe the records you're wanting to deal with. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi Lakew Sent: Sunday, September 03, 2006 8:32 AM To: arslist@ARSLIST.ORG Subject: Re: cleaning up queue ** Rick, As I am new to Remedy as well as the job I am clueless about queue. What I am trying to get is a starting point about it. Any info about queue, if there are different kind of queue etc.. that gives me an idea will help me to be specific and to narrow down my question. Rick cook wrote: ** What queue are you talking about? Please be more specific, using Remedy terms where you can. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi Lakew Sent: Sunday, September 03, 2006 8:05 AM To: arslist@ARSLIST.ORG Subject: cleaning up queue ** Hi arslist, I am requested to clean up the queue in some conditions. Is this possible to view the queue and manage it, such as cleaning etc? If it is how and where can I access the queue and manage it. I don't seem to find any info about it. I need your help or ideas pleaseee! Do you Yahoo!? Get on board. You're invited to try the new Yahoo! Mail. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ How low will we go? Check out Yahoo! Messengers low PC-to-Phone call rates. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Stay in the know. Pulse on the new Yahoo.com. Check it out. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: cleaning up queue
**
Yeah - I think you're going to have to have someone on site
to actually see what you're looking at, unless there's someone out there that
built or worked on the system in question. I don't know how I could help
you.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick
WSent: Sunday, September 03, 2006 10:32 AMTo:
arslist@ARSLIST.ORGSubject: Re: cleaning up
queue
**
Ah the joys of user requests... When our
support team gets a request like this the first thing we always have them do is
to request a screen shot from the user (Alt-PrintScreen will capture the active
window as a picture into the Windows clipboard so it can be pasted into a Word
Document or directly into an email).
About 1/3 of the time we find out that the "Queue" the
user is talking about is nothing more than a user-written macro query
and they didn't put things like ('Status' < "Closed") into their search
parameters.
Fred
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi
LakewSent: Sunday, September 03, 2006 12:17 PMTo:
arslist@ARSLIST.ORGSubject: Re: cleaning up
queue
**
I am pasting the request directly if it help, "MD has designated
routes that the tech run each month and it doesn't match up with what is
produced in Remedy, causing the queue to be overfull. What I need is to
have all the PM's cleaned out..." MD is one of the states we support but I
my self doesn't know which specific form he is talking about. I wish I can give
you more details.
I deeply appreciate your effort and even general idea about the "queue"
might lead me to something.
Rick cook
<[EMAIL PROTECTED]> wrote:
**
OK, start by telling us the name of the form or screen
you're looking at, and try to describe the records you're wanting to deal
with.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi
LakewSent: Sunday, September 03, 2006 8:32 AMTo:
arslist@ARSLIST.ORGSubject: Re: cleaning up
queue
**
Rick,
As I am new to Remedy as well as the job I am clueless about queue.
What I am trying to get is a starting point about it. Any info about
queue, if there are different kind of queue etc.. that gives me an idea will
help me to be specific and to narrow down my question.Rick cook
<[EMAIL PROTECTED]> wrote:
**
What queue are you talking about? Please be more
specific, using Remedy terms where you can.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi
LakewSent: Sunday, September 03, 2006 8:05 AMTo:
arslist@ARSLIST.ORGSubject: cleaning up
queue
**
Hi arslist,
I am requested to clean up the queue in some conditions. Is
this possible to view the queue and manage it, such as cleaning etc?
If it is how and where can I access the queue and manage
it. I don't seem to find any info about it.
I need your help or ideas pleaseee!
__20060125___This
posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___
Re: Escalation - Cannot change Assignee information
** You hit the nail on the head - 2 reassign checks updated with $USER$ != "AR_ESCALATOR" in the run if, and everything works like a charm. Thanks Lars. Sharon From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]Sent: Sunday, September 03, 2006 9:56 PMTo: arslist@ARSLIST.ORGSubject: Re: Escalation - Cannot change Assignee information ** AR_ESCALATOR is run with admin permissions, yes, maybe you have some workflow checking for $USER$ and triggers filters? Try to add and $USER$ != "AR_ESCALATOR" in those filters if so. /L ars -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Menachem, SharonSent: Sunday, September 03, 2006 7:56 PMTo: arslist@ARSLIST.ORGSubject: Escalation - Cannot change Assignee information** I am trying to run an escalation on ARS 5.1.2 patch 1484 (with Helpdesk 5.6) to change the Assignee information when a the due date of the call is within the next 24 hours. The escalation meets the criteria and fires but fails to do the write to the database as it is not being run by the assignee or the application administrator. I would have thought that escalations would run by default with the administrator user and therefore would be able to make changes to assigness of the helpdesk cases. And if the administrator user is not considered the owner of the Remedy Management application then who the heck is and how can I run an escalation with a specific user? Any and all insight would be much appreciated. Thanks, Sharon***This email message and any attachments thereto are intended only for use by the addressee(s) named above, and may contain legally privileged and/or confidential information. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the [EMAIL PROTECTED] and destroy the original message.*** __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ***This email message and any attachments thereto are intended only for use by the addressee(s) named above, and may contain legally privileged and/or confidential information. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the [EMAIL PROTECTED] and destroy the original message.*** __20060125___This posting was submitted with HTML in it___
Re: Escalation - Cannot change Assignee information
** AR_ESCALATOR is run with admin permissions, yes, maybe you have some workflow checking for $USER$ and triggers filters? Try to add and $USER$ != "AR_ESCALATOR" in those filters if so. /L ars -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Menachem, SharonSent: Sunday, September 03, 2006 7:56 PMTo: arslist@ARSLIST.ORGSubject: Escalation - Cannot change Assignee information** I am trying to run an escalation on ARS 5.1.2 patch 1484 (with Helpdesk 5.6) to change the Assignee information when a the due date of the call is within the next 24 hours. The escalation meets the criteria and fires but fails to do the write to the database as it is not being run by the assignee or the application administrator. I would have thought that escalations would run by default with the administrator user and therefore would be able to make changes to assigness of the helpdesk cases. And if the administrator user is not considered the owner of the Remedy Management application then who the heck is and how can I run an escalation with a specific user? Any and all insight would be much appreciated. Thanks, Sharon***This email message and any attachments thereto are intended only for use by the addressee(s) named above, and may contain legally privileged and/or confidential information. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the [EMAIL PROTECTED] and destroy the original message.*** __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Escalation - Cannot change Assignee information
** I am trying to run an escalation on ARS 5.1.2 patch 1484 (with Helpdesk 5.6) to change the Assignee information when a the due date of the call is within the next 24 hours. The escalation meets the criteria and fires but fails to do the write to the database as it is not being run by the assignee or the application administrator. I would have thought that escalations would run by default with the administrator user and therefore would be able to make changes to assigness of the helpdesk cases. And if the administrator user is not considered the owner of the Remedy Management application then who the heck is and how can I run an escalation with a specific user? Any and all insight would be much appreciated. Thanks, Sharon***This email message and any attachments thereto are intended only for use by the addressee(s) named above, and may contain legally privileged and/or confidential information. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the [EMAIL PROTECTED] and destroy the original message.*** __20060125___This posting was submitted with HTML in it___
Re: cleaning up queue
**
Ah the joys of user requests... When our
support team gets a request like this the first thing we always have them do is
to request a screen shot from the user (Alt-PrintScreen will capture the active
window as a picture into the Windows clipboard so it can be pasted into a Word
Document or directly into an email).
About 1/3 of the time we find out that the "Queue" the
user is talking about is nothing more than a user-written macro query
and they didn't put things like ('Status' < "Closed") into their search
parameters.
Fred
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi
LakewSent: Sunday, September 03, 2006 12:17 PMTo:
arslist@ARSLIST.ORGSubject: Re: cleaning up
queue
**
I am pasting the request directly if it help, "MD has designated
routes that the tech run each month and it doesn't match up with what is
produced in Remedy, causing the queue to be overfull. What I need is to
have all the PM's cleaned out..." MD is one of the states we support but I
my self doesn't know which specific form he is talking about. I wish I can give
you more details.
I deeply appreciate your effort and even general idea about the "queue"
might lead me to something.
Rick cook
<[EMAIL PROTECTED]> wrote:
**
OK, start by telling us the name of the form or screen
you're looking at, and try to describe the records you're wanting to deal
with.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi
LakewSent: Sunday, September 03, 2006 8:32 AMTo:
arslist@ARSLIST.ORGSubject: Re: cleaning up
queue
**
Rick,
As I am new to Remedy as well as the job I am clueless about queue.
What I am trying to get is a starting point about it. Any info about
queue, if there are different kind of queue etc.. that gives me an idea will
help me to be specific and to narrow down my question.Rick cook
<[EMAIL PROTECTED]> wrote:
**
What queue are you talking about? Please be more
specific, using Remedy terms where you can.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi
LakewSent: Sunday, September 03, 2006 8:05 AMTo:
arslist@ARSLIST.ORGSubject: cleaning up
queue
**
Hi arslist,
I am requested to clean up the queue in some conditions. Is
this possible to view the queue and manage it, such as cleaning etc?
If it is how and where can I access the queue and manage
it. I don't seem to find any info about it.
I need your help or ideas pleaseee!
__20060125___This posting was submitted with HTML in it___
Re: cleaning up queue
** I am pasting the request directly if it help, "MD has designated routes that the tech run each month and it doesn't match up with what is produced in Remedy, causing the queue to be overfull. What I need is to have all the PM's cleaned out..." MD is one of the states we support but I my self doesn't know which specific form he is talking about. I wish I can give you more details. I deeply appreciate your effort and even general idea about the "queue" might lead me to something. Rick cook <[EMAIL PROTECTED]> wrote: ** OK, start by telling us the name of the form or screen you're looking at, and try to describe the records you're wanting to deal with. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi LakewSent: Sunday, September 03, 2006 8:32 AMTo: arslist@ARSLIST.ORGSubject: Re: cleaning up queue ** Rick, As I am new to Remedy as well as the job I am clueless about queue. What I am trying to get is a starting point about it. Any info about queue, if there are different kind of queue etc.. that gives me an idea will help me to be specific and to narrow down my question.Rick cook <[EMAIL PROTECTED]> wrote: ** What queue are you talking about? Please be more specific, using Remedy terms where you can. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi LakewSent: Sunday, September 03, 2006 8:05 AMTo: arslist@ARSLIST.ORGSubject: cleaning up queue ** Hi arslist, I am requested to clean up the queue in some conditions. Is this possible to view the queue and manage it, such as cleaning etc? If it is how and where can I access the queue and manage it. I don't seem to find any info about it. I need your help or ideas pleaseee! Do you Yahoo!?Get on board. You're invited to try the new Yahoo! Mail. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ How low will we go? Check out Yahoo! Messengers low PC-to-Phone call rates. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ Stay in the know. Pulse on the new Yahoo.com. Check it out. __20060125___This posting was submitted with HTML in it___
Re: cleaning up queue
** Mimi, Could you be using Remedy Service Desk Express? It’s another product in the Remedy suite, but completely unrelated to ARS. In Service Desk Express (Magic), there is a job queue that can get filled up with failed executions and poorly written functions. If this is what you’re using, there is a yahoo group that is dedicated to that user community; you can access it by going to http://groups.yahoo.com/group/magicsolutions/. charles From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi Lakew Sent: Sunday, September 03, 2006 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] cleaning up queue ** Rick, As I am new to Remedy as well as the job I am clueless about queue. What I am trying to get is a starting point about it. Any info about queue, if there are different kind of queue etc.. that gives me an idea will help me to be specific and to narrow down my question. Rick cook <[EMAIL PROTECTED]> wrote: ** What queue are you talking about? Please be more specific, using Remedy terms where you can. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi Lakew Sent: Sunday, September 03, 2006 8:05 AM To: arslist@ARSLIST.ORG Subject: cleaning up queue ** Hi arslist, I am requested to clean up the queue in some conditions. Is this possible to view the queue and manage it, such as cleaning etc? If it is how and where can I access the queue and manage it. I don't seem to find any info about it. I need your help or ideas pleaseee! Do you Yahoo!? Get on board. You're invited to try the new Yahoo! Mail. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ How low will we go? Check out Yahoo! Messenger’s low PC-to-Phone call rates. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: cleaning up queue
** OK, start by telling us the name of the form or screen you're looking at, and try to describe the records you're wanting to deal with. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi LakewSent: Sunday, September 03, 2006 8:32 AMTo: arslist@ARSLIST.ORGSubject: Re: cleaning up queue ** Rick, As I am new to Remedy as well as the job I am clueless about queue. What I am trying to get is a starting point about it. Any info about queue, if there are different kind of queue etc.. that gives me an idea will help me to be specific and to narrow down my question.Rick cook <[EMAIL PROTECTED]> wrote: ** What queue are you talking about? Please be more specific, using Remedy terms where you can. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi LakewSent: Sunday, September 03, 2006 8:05 AMTo: arslist@ARSLIST.ORGSubject: cleaning up queue ** Hi arslist, I am requested to clean up the queue in some conditions. Is this possible to view the queue and manage it, such as cleaning etc? If it is how and where can I access the queue and manage it. I don't seem to find any info about it. I need your help or ideas pleaseee! Do you Yahoo!?Get on board. You're invited to try the new Yahoo! Mail. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ How low will we go? Check out Yahoo! Messenger’s low PC-to-Phone call rates. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: cleaning up queue
** Rick, As I am new to Remedy as well as the job I am clueless about queue. What I am trying to get is a starting point about it. Any info about queue, if there are different kind of queue etc.. that gives me an idea will help me to be specific and to narrow down my question.Rick cook <[EMAIL PROTECTED]> wrote: ** What queue are you talking about? Please be more specific, using Remedy terms where you can. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi LakewSent: Sunday, September 03, 2006 8:05 AMTo: arslist@ARSLIST.ORGSubject: cleaning up queue ** Hi arslist, I am requested to clean up the queue in some conditions. Is this possible to view the queue and manage it, such as cleaning etc? If it is how and where can I access the queue and manage it. I don't seem to find any info about it. I need your help or ideas pleaseee! Do you Yahoo!?Get on board. You're invited to try the new Yahoo! Mail. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ How low will we go? Check out Yahoo! Messengers low PC-to-Phone call rates. __20060125___This posting was submitted with HTML in it___
Re: cleaning up queue
** What queue are you talking about? Please be more specific, using Remedy terms where you can. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mimi LakewSent: Sunday, September 03, 2006 8:05 AMTo: arslist@ARSLIST.ORGSubject: cleaning up queue ** Hi arslist, I am requested to clean up the queue in some conditions. Is this possible to view the queue and manage it, such as cleaning etc? If it is how and where can I access the queue and manage it. I don't seem to find any info about it. I need your help or ideas pleaseee! Do you Yahoo!?Get on board. You're invited to try the new Yahoo! Mail. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
cleaning up queue
** Hi arslist, I am requested to clean up the queue in some conditions. Is this possible to view the queue and manage it, such as cleaning etc? If it is how and where can I access the queue and manage it. I don't seem to find any info about it. I need your help or ideas pleaseee! Do you Yahoo!? Get on board. You're invited to try the new Yahoo! Mail. __20060125___This posting was submitted with HTML in it___
Re: alternative message
Using Javascript: document.getElementById("ARID").title="tooltip
message" - this will work for all data fields but not for "flat" fields
like table, box, line... It will also work for drop down status field but
not for radio button status field.
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
