Re: Email Notifications not working

[Issotyo P.B Sulistyo]

or try to run Email Daemon service in debug mode, so you can see all
message when connecting or disconecting from email server. Copy batch
file (eg: DebugEmailStart.bat) and then add parameter
-Dmail.debug=true .

IPBS

On 1/21/07, Axton <[EMAIL PROTECTED]> wrote:

** Post the entire stack trace for the error message?  This will tell the
source of the auth failure.

Axton

On 1/20/07, Remedy Developer < [EMAIL PROTECTED]> wrote:
> **
>
> Hi Fred,
>  My emaild.sh_log contains "Authentication failure-Severe". What I
would like to know first of all is that do we have to specify User name and
password in Email Config form for Solaris.
>
> Rgds.,
> Frank
>
>
>
> On 1/18/07, Grooms, Frederick W <[EMAIL PROTECTED] > wrote:
> > **
> >
> > What does your emaild.sh_log have in it?  (Usually located in /Logs )
> >
> > Fred
> >
> > 
 From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Remedy Developer
> > Sent: Thursday, January 18, 2007 11:04 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Email Notifications not working
> >
> >
> >
> >
> > Hi All,
> > My environment is as follows:
> > ARS 6.3 server patch 18 installed on Sun Solaris 5.9 with Oracle 9i
database and Email Engine 6.3. My exchange server is Microsoft Exchange and
for outgoing the protocol is SMTP relay with outgoing port as 25. I do not
have SSL enabled.
> > I am providing the username and password of the user that I am trying to
send the email to in Email configuration form and I have the same user
configured in my User form with the same Email Address.
> >
> > My Email configuration form is configured correctly and when I try
sending email from Email Messages form, it says "Yes" instead of "Sent". I
do not have any clue as to why the notification is not going. Kindly help.
> >
> > Rgds.,
> > Frank
> >
> >  __20060125___This posting was
submitted with HTML in it___
>
> __20060125___This posting was
submitted with HTML in it___

 __20060125___This posting was
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Re: Migrate Archived Data

[Ali Musa]

To obtain fastExport
 
http://www.bmc.com/arsystem/dev_community/ --> Community download
 
or
 
http://liberty.remedy.com/cgi-bin/sso/sso_login.cgi?from=devdown
 
 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Franncois F. Seegers
Sent: 01-22-2007 08:46 AM
To: arslist@ARSLIST.ORG
Subject: Migrate Archived Data
 
Hi All,
 
I need some help on migrating archived data that was archived to a
remedy archive form.  We migrate Oracle to SQL Server and when i try to
import the records i have exported using the Remedy Import tool, then i
receive an error stating that i cannot create or modify records in a
archive or audit form (ARERR 8998).
 
Can anyone point me in the right direction going about migrating?
 
THX
Francois
__20060125___This posting was submitted with HTML in
it___


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Re: Migrate Archived Data

[Franncois F. Seegers]

Where can i get it?  Link?



From: Action Request System discussion list(ARSList) on behalf of Ali Musa
Sent: Mon 1/22/2007 8:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Migrate Archived Data


** 

Download fastExport utility will help you do so

 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Franncois F. Seegers
Sent: 01-22-2007 08:46 AM
To: arslist@ARSLIST.ORG
Subject: Migrate Archived Data

 

Hi All,

 

I need some help on migrating archived data that was archived to a remedy 
archive form.  We migrate Oracle to SQL Server and when i try to import the 
records i have exported using the Remedy Import tool, then i receive an error 
stating that i cannot create or modify records in a archive or audit form 
(ARERR 8998).

 

Can anyone point me in the right direction going about migrating?

 

THX

Francois

__20060125___This posting was submitted with HTML in it___ 
Disclaimer: The information in this email and in any files transmitted with it,
is intended only for the addressee and may contain confidential and/or 
privileged material.
Access to this email by anyone else is unauthorized. If you receive this in 
error,
please contact the sender immediately and delete the material from any computer.
If you are not the intended recipient, any disclosure, copying, distribution or
any action taken or omitted to be taken in reliance on it, is strictly 
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Re: RE : Re: Cannot start server

[rakshit bhandary]

I would also suggest checking with the UNIX admins if the access rights on
any of the folders in remedy directory has been changed recently. Normally
processes die off when they are not able to open a necessary folder bcoz of
permission problems.

Regards,
Rakshit


On 1/22/07, Rem Valenzuela <[EMAIL PROTECTED]> wrote:


** I've seen this quite a few times.  There are some things to check.

I'd suggest starting debugging as it was suggested below, the switch is
Debug=1 which would start a SQL log.   Then try to restart the service.
That way you can follow the sql log to find out which SQL call is causing
the exception.   In my experience, I've seen this occur in instances where
there were view forms that could not access the data source.  I've also seen
it where linked db servers were not linked correctly, or where linked db
servers were inaccessible.  I've also seen it where stored procedures
running in filter actions were returning errors that the system was not
prepared to handle.

Hope some of this info proves at least a little helpful.








--
Date: Sun, 21 Jan 2007 16:57:26 +0100
From: [EMAIL PROTECTED]
Subject: RE : Re: Cannot start server
To: arslist@ARSLIST.ORG

** I dont know much about sybase but shouldnt it be slihgtly similar to MS
SQL server?

1. If I had this problem I would first check if the sybase server is up
and running. Is this on a unix box? you can try

ps -leaf | grep dataserver
or
ps -leaf | grep -e grep | grep sybase

2. i will also try and connect using isql client:

I guess it should be something similar to

isql -S  -D  -Uaradmin -P

3. You might get some usefull information if you set the debug log level
in your remedy config (ar.conf) file and start the server again. there is
a flag Debug-Level or something similar which you have to set to a value
(which I cant recall) but you can find it in the PDF manuals either
performance and troubleshooting or configuration ...

I would also try and run a truss command, this should show all the OS
system calls.

truss -f -a -d -e -r all -w all -o truss.out

this command will generate a lots of information so make sure you are
writing your truss.out where there is enough disk space ..

Not sure if any of this will help but its worth trying.

good luck



*Mohan Panchangmath <[EMAIL PROTECTED]>* a écrit :

** Hi Janet,
You can also check if the sql server is really running or not by checking
the component services.
You can even try restarting the sql server.
Thanks,
Mohan


- Original Message 
From: "Mahan, Janet L [EQ]" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Sunday, January 21, 2007 12:26:14 AM
Subject: Re: Cannot start server

** The SQL server is on the same box and appears to be up and running.  I
don't have a lot of Sybase knowledge but I could login –isql and use the
ARSystem db and see the tables.

 *Janet Mahan*
NSM Systems Admin II
EMBARQ
Voice: 941-766-6199  |  Wireless: 321-356-0128  |  Fax: 941-766-6199
Email: [EMAIL PROTECTED]
Telecommuter - Florida
Mailstop: FLPTCA0101
Voice | Data | Internet | Wireless | Entertainment
This e-mail is the property of EMBARQ and may contain confidential and
privileged material for the sole use of the intended recipient(s). Any
review, use, distribution or disclosure by others is strictly prohibited. If
you are not the intended recipient (or authorized to receive for the
recipient), please contact the sender and delete all copies of the message.

-Original Message-
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Warren Baltimore
*Sent:* 21 January, 2007 12:23 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Cannot start server

**
 Janet, I'm pretty sure that the problem is it can't contact your SQL
Server.  Is the SQL server on a seperate box?  Is it up and running?

 Warren


 On 1/20/07, *Mahan, Janet L [EQ]* <[EMAIL PROTECTED]> wrote:
**
 Does anyone know what is causing my server to be unable to start from
these error messages?
I cannot determine why the server is down.  I try to manually stop and
restart and keep getting error messages.
It keeps trying to start.
Action Request System(R)  Fork Daemon   Version 6.00.01 patch 1351
Remedy, a BMC Software company.
Copyright (c) 2000 - 2004 BMC Software, Inc.
All rights reserved.
0 : AR System server terminated when a signal/exception was received by
the server (ARNOTE 20)
   11
 (ARNOTE 0)
   Unable to receive indication that server is up.

 (ARNOTE 0)
Server (pid:2631) died with 0.
Other error messages are
Failure while trying to connect to the SQL database (ARERR 550)
Cannot initialize contact with SQL database (ARERR 551)
Thread 0 not handling connection
Unable to access thread local storage (ARERR 8747)

*Janet Mahan*
NSM Systems Admin II
EMBARQ
Voice: 941-766-6199  |  Wireless: 321-356-0128  |  Fax: 941-766-6199
Email: [EMAIL PROTECTED]
Telecommuter - Florida
Mailstop: FLPTCA0101
Voice | Data | Internet | Wireless | Entertainment
This

Re: Migrate Archived Data

[Ali Musa]

Download fastExport utility will help you do so
 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Franncois F. Seegers
Sent: 01-22-2007 08:46 AM
To: arslist@ARSLIST.ORG
Subject: Migrate Archived Data
 
Hi All,
 
I need some help on migrating archived data that was archived to a
remedy archive form.  We migrate Oracle to SQL Server and when i try to
import the records i have exported using the Remedy Import tool, then i
receive an error stating that i cannot create or modify records in a
archive or audit form (ARERR 8998).
 
Can anyone point me in the right direction going about migrating?
 
THX
Francois
__20060125___This posting was submitted with HTML in
it___


Disclaimer: The information in this email and in any files transmitted with it,
is intended only for the addressee and may contain confidential and/or 
privileged material.
Access to this email by anyone else is unauthorized. If you receive this in 
error,
please contact the sender immediately and delete the material from any computer.
If you are not the intended recipient, any disclosure, copying, distribution or
any action taken or omitted to be taken in reliance on it, is strictly 
prohibited.
Statement and opinions expressed in this e-mail are those of the sender, and do 
not
necessarily reflect those of STC.

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Answers Are"

Migrate Archived Data

[Franncois F. Seegers]

Hi All,
 
I need some help on migrating archived data that was archived to a remedy 
archive form.  We migrate Oracle to SQL Server and when i try to import the 
records i have exported using the Remedy Import tool, then i receive an error 
stating that i cannot create or modify records in a archive or audit form 
(ARERR 8998).
 
Can anyone point me in the right direction going about migrating?
 
THX
Francois

___
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Re: UPDATE: Daylight saving time Technical Bulletin for AR System 6.0.1, 6.03 and 7.0.01

[Easter, David]

AR System 7.0.01 patch 002 is currently scheduled for early March.  If a
hot fix is needed for your specific issue, hot fixes may be supplied
prior to Patch 002 through BMC Support.  Support would also be better
able to determine to which defect you are referring and to and its
current status.
 
Thanks,
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
 
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of White, Ed
Sent: Friday, January 19, 2007 1:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR
System 6.0.1, 6.03 and 7.0.01


** 
Listers,
 
Just a note for anyone that is utilizing a Server Group.  I have been
advised not to install patch 1 for 7.0.1.  I did upgrade to 7.0.1, but
there is a bug where the server does not recognize floating licenss
issued for a server group.  This is fixed in patch 1, but I was informed
that it introduces another bug where the server does not release the
licenses from the user, after logout or after specified time.  So I
cannot apply patch 1. 
 
David,
 Is there going to be a patch 2 coming that does not contain these
issues.?



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Thursday, January 18, 2007 6:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR
System 6.0.1, 6.03 and 7.0.01


** 
Hi Kathy,
 
There is no "DST patch" specifically.  DST fixes are included in AR
System 6.03 Patch 020 and AR System 7.0.01 Patch 001.  
 
Thanks,
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
 
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grinnen, Kathleen D (US SSA)
Sent: Thursday, January 18, 2007 3:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR
System 6.0.1, 6.03 and 7.0.01


** 

Hi,

I'm new to this discussion as well.  Is there a patch available that is
specific to DST and not cumulative?  I got put in as the coordinator for
our IT DST effort yesterday and realized today that Remedy has to be
patched too.  I need an "EASY" button.

 

Thanks.

Kathy

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of George Jungle
Sent: Thursday, January 18, 2007 5:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: UPDATE: Daylight saving time Technical Bulletin for AR
System 6.0.1, 6.03 and 7.0.01

 

** 

Hi all,

 

I'm coming in fairly new to this discussion on patches due to daylight
savings and am a bit confused about the whole thing.

My understanding always was that the ARServer does not keep its own
registry of daylight savings switch dates.  I thought this was registry
was inherenet in the O/S or Java Run  time engine? 

 

Is there anything that gives more detail as to what (and how) is
affected?

 

Thanks.

 

George.

 

 

On 1/17/07, Lucero, Michelle - IST contractor
<[EMAIL PROTECTED]> wrote:

Whoa,

I just noticed something kind of wicked that I could have sworn
wasn't
there before.  Flashboard 6.3 is NOT compatible with Mid-Tier
7.0.1.
I'm pretty sure that when Mid-Tier 7.0.0 was listed there was a
"Yes"
listed in the compatibility matrix.

With that said, does this mean we can't stay on Mid-Tier 7.0.0
with some
DST patch?

Michelle

-Original Message-
From: Lucero, Michelle - IST contractor
Sent: Tuesday, January 16, 2007 2:12 PM
To: 'arslist@ARSLIST.ORG '
Subject: RE: Daylight saving time Technical Bulletin for AR
System
6.0.1, 6.03 and 7.0.01

Thank you so much for updating us, David.  We really appreciate
it.

We all know that the compatibility matrix allows the 7.0.x
Mid-Tier to
point to an ARS 6.3 server.

But, do you know if the DST patches were tested in mixed
environments as
well?

In particular Mid-Tier 7.0.01 Patch 1(DST) against ARS 6.3 Patch
20(DST)
and Flashboards 6.3 patch 20?
There always seems to be some slight incompatibility issues,
especially
when it comes to Flashboard 6.3 qualifications and Mid-Tier
7.x.x

Thanks,
Michelle

-Original Message- 
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Tuesday, January 16, 2007 1:36 PM
To: arslist@ARSLIST.ORG
Subject: Daylight saving time Technical Bulletin for AR System
6.0.1,
6.03 and 7.0.01

Hi All,

The DST document detailing th

Re: unsubscribe

[Shellman, David]

Stuart,
 
I don't think the email was directed to you.  It appears that Peter
attempted to unsubscribe from the ARS List by sending email to the list
address.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Stuart Schon
Sent: Sunday, January 21, 2007 10:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: unsubscribe


** 
Hi Peter 

just curious why you copied me on this action - are you no longer doing
anything for Remedy?


regards 

Stuart Schon
Business Analyst 
Remedy Solutions | Products and Tools | ICT Outsourcing Services | KAZ
Group Pty Ltd
Level 4, 320 Pitt Street | Sydney NSW 2000
* 0 298 440 590 | * 0 425 284 588
[EMAIL PROTECTED]   |
www.kaz-group.com    



" This communication may contain confidential information and/or
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related bodies corporate. It may also be the subject of legal
professional privilege. If you are not an intended recipient, you must
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such action is unauthorised and prohibited. If you have received this
communication in error, please reply to this e-mail to notify the sender
of its incorrect delivery, and then delete both it and your reply. Thank
you." 



Peter J [EMAIL PROTECTED] 
Sent by: "Action Request System discussion list(ARSList)"
 

22/01/2007 11:58 AM 
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG 
cc
Subject
unsubscribe






** 

__20060125___This posting was submitted with HTML in
it___ 


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material of KAZ Group Pty Ltd ABN 25 002 124 405 and its related bodies
corporate. It may also be the subject of legal professional privilege.
If you are not an intended recipient, you must not keep, forward, copy,
use, save or rely on this communication and any such action is
unauthorised and prohibited. If you have received this communication in
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delivery, and then delete both it and your reply.

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Re: unsubscribe

[Stuart Schon]

Hi Peter

just curious why you copied me on this action - are you no longer doing
anything for Remedy?

regards
Stuart Schon
Business Analyst
Remedy Solutions | Products and Tools | ICT Outsourcing Services | KAZ
Group Pty Ltd
Level 4, 320 Pitt Street | Sydney NSW 2000
( 0 298 440 590 | È 0 425 284 588
[EMAIL PROTECTED] | www.kaz-group.com
" This communication may contain confidential information and/or copyright
material of KAZ Group Limited ACN 25 002 124 405 or its related bodies
corporate. It may also be the subject of legal professional privilege. If
you are not an intended recipient, you must not keep, forward, copy, use,
save or rely on this communication and any such action is unauthorised and
prohibited. If you have received this communication in error, please reply
to this e-mail to notify the sender of its incorrect delivery, and then
delete both it and your reply. Thank you."



Peter J [EMAIL PROTECTED]
Sent by: "Action Request System discussion list(ARSList)"

22/01/2007 11:58 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
unsubscribe






**

__20060125___This posting was submitted with HTML in
it___

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material of KAZ Group Pty Ltd ABN 25 002 124 405 and its related bodies 
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are not an intended recipient, you must not keep, forward, copy, use, save or 
rely on this communication and any such action is unauthorised and prohibited.  
If you have received this communication in error, please reply to this e-mail 
to notify the sender of its incorrect delivery, and then delete both it and 
your reply.

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Re: unsubscribe

[Shellman, David]

Peter,
 
UNSUBSCRIBE at www.arslist.org  

Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gaze, Peter J
Sent: Sunday, January 21, 2007 7:58 PM
To: arslist@ARSLIST.ORG
Subject: unsubscribe


** 

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Re: RE : Re: Cannot start server

[Rem Valenzuela]

I've seen this quite a few times.  There are some things to check.  
 
I'd suggest starting debugging as it was suggested below, the switch is Debug=1 
which would start a SQL log.   Then try to restart the service.   That way you 
can follow the sql log to find out which SQL call is causing the exception.   
In my experience, I've seen this occur in instances where there were view forms 
that could not access the data source.  I've also seen it where linked db 
servers were not linked correctly, or where linked db servers were 
inaccessible.  I've also seen it where stored procedures running in filter 
actions were returning errors that the system was not prepared to handle.
 
Hope some of this info proves at least a little helpful.
 
 


Date: Sun, 21 Jan 2007 16:57:26 +0100From: [EMAIL PROTECTED]: RE : Re: Cannot 
start serverTo: [EMAIL PROTECTED] 
I dont know much about sybase but shouldnt it be slihgtly similar to MS SQL 
server?
 
1. If I had this problem I would first check if the sybase server is up and 
running. Is this on a unix box? you can try 
 
ps -leaf | grep dataserver 
or 
ps -leaf | grep -e grep | grep sybase
 
2. i will also try and connect using isql client:
 
I guess it should be something similar to 
 
isql -S  -D  -Uaradmin -P 
 
3. You might get some usefull information if you set the debug log level in 
your remedy config (ar.conf) file and start the server again. there is a flag 
Debug-Level or something similar which you have to set to a value (which I cant 
recall) but you can find it in the PDF manuals either performance and 
troubleshooting or configuration ...
 
I would also try and run a truss command, this should show all the OS system 
calls. 
 
truss -f -a -d -e -r all -w all -o truss.out 
 
this command will generate a lots of information so make sure you are writing 
your truss.out where there is enough disk space .. 
 
Not sure if any of this will help but its worth trying.
 
good luck
 
 
Mohan Panchangmath <[EMAIL PROTECTED]> a écrit :
** 



Hi Janet,
You can also check if the sql server is really running or not by checking the 
component services.
You can even try restarting the sql server.
Thanks,
Mohan
- Original Message From: "Mahan, Janet L [EQ]" <[EMAIL PROTECTED]>To: 
[EMAIL PROTECTED]: Sunday, January 21, 2007 12:26:14 AMSubject: Re: Cannot 
start server** 



The SQL server is on the same box and appears to be up and running.  I don’t 
have a lot of Sybase knowledge but I could login –isql and use the ARSystem db 
and see the tables.
 

Janet Mahan NSM Systems Admin II EMBARQ 
Voice: 941-766-6199  |  Wireless: 321-356-0128  |  Fax: 941-766-6199 Email: 
[EMAIL PROTECTED] 
Telecommuter - Florida Mailstop: FLPTCA0101 
Voice | Data | Internet | Wireless | Entertainment 
This e-mail is the property of EMBARQ and may contain confidential and 
privileged material for the sole use of the intended recipient(s). Any review, 
use, distribution or disclosure by others is strictly prohibited. If you are 
not the intended recipient (or authorized to receive for the recipient), please 
contact the sender and delete all copies of the message.
 
-Original Message-From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Warren BaltimoreSent: 21 January, 2007 
12:23 AMTo: [EMAIL PROTECTED]: Re: Cannot start server
 
** 

Janet, I'm pretty sure that the problem is it can't contact your SQL Server.  
Is the SQL server on a seperate box?  Is it up and running?

 

Warren 

On 1/20/07, Mahan, Janet L [EQ] <[EMAIL PROTECTED]> wrote: 
** 

Does anyone know what is causing my server to be unable to start from these 
error messages?
I cannot determine why the server is down.  I try to manually stop and restart 
and keep getting error messages.
It keeps trying to start.
Action Request System(R)  Fork Daemon   Version 6.00.01 patch 1351
Remedy, a BMC Software company.  
Copyright (c) 2000 - 2004 BMC Software, Inc.  
All rights reserved.
0 : AR System server terminated when a signal/exception was received by the 
server (ARNOTE 20)
   11
 (ARNOTE 0)
   Unable to receive indication that server is up.
 
 (ARNOTE 0)
Server (pid:2631) died with 0.
Other error messages are 
Failure while trying to connect to the SQL database (ARERR 550)
Cannot initialize contact with SQL database (ARERR 551)
Thread 0 not handling connection
Unable to access thread local storage (ARERR 8747) 
 
Janet Mahan
NSM Systems Admin II
EMBARQ 
Voice: 941-766-6199  |  Wireless: 321-356-0128  |  Fax: 941-766-6199
Email: [EMAIL PROTECTED] 
Telecommuter - Florida
Mailstop: FLPTCA0101
Voice | Data | Internet | Wireless | Entertainment
This e-mail is the property of EMBARQ and may contain confidential and 
privileged material for the sole use of the intended recipient(s). Any review, 
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Re: Flashboards not working. RESOLVED

[Jose Manuel Viejo Lobato]

Hi all.

Finally, this issue has been resolved, and the solution is really 
interesting...

The problem was that the web server name contains the text ARSYS 
(something like arsys.mydomain.com). I don't know why, but it seems that 
midtier have some problems with this name, maybe is confusing with 
the /arsys used to reference the application...

Well, we changed the server name to something distinct to arsys, and 
everything works fine.

Anyone seen this before I think I don't read anything in the manuals.


Regards;

Jose Manuel Viejo Lobato
[EMAIL PROTECTED]
ViejoLobato S.L.

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RE : Re: Cannot start server

[Frex Popo]

I dont know much about sybase but shouldnt it be slihgtly similar to MS SQL 
server?
   
  1. If I had this problem I would first check if the sybase server is up and 
running. Is this on a unix box? you can try 
   
  ps -leaf | grep dataserver 
  or 
  ps -leaf | grep -e grep | grep sybase
   
  2. i will also try and connect using isql client:
   
  I guess it should be something similar to 
   
  isql -S  -D  -Uaradmin -P 
   
  3. You might get some usefull information if you set the debug log level in 
your remedy config (ar.conf) file and start the server again. there is a flag 
Debug-Level or something similar which you have to set to a value (which I cant 
recall) but you can find it in the PDF manuals either performance and 
troubleshooting or configuration ...
   
  I would also try and run a truss command, this should show all the OS system 
calls. 
   
  truss -f -a -d -e -r all -w all -o truss.out 
   
  this command will generate a lots of information so make sure you are writing 
your truss.out where there is enough disk space .. 
   
  Not sure if any of this will help but its worth trying.
   
  good luck
   
   
  
Mohan Panchangmath <[EMAIL PROTECTED]> a écrit :
  ** Hi Janet,
  You can also check if the sql server is really running or not by checking the 
component services.
  You can even try restarting the sql server.
  Thanks,
  Mohan


  - Original Message 
From: "Mahan, Janet L [EQ]" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Sunday, January 21, 2007 12:26:14 AM
Subject: Re: Cannot start server

** The SQL server is on the same box and appears to be up and 
running.  I don’t have a lot of Sybase knowledge but I could login –isql and 
use the ARSystem db and see the tables.
   
Janet Mahan 
NSM Systems Admin II 
EMBARQ 
  Voice: 941-766-6199  |  Wireless: 321-356-0128  |  Fax: 941-766-6199 
Email: [EMAIL PROTECTED] 
  Telecommuter - Florida 
Mailstop: FLPTCA0101 
  Voice | Data | Internet | Wireless | Entertainment 
  This e-mail is the property of EMBARQ and may contain confidential and 
privileged material for the sole use of the intended recipient(s). Any review, 
use, distribution or disclosure by others is strictly prohibited. If you are 
not the intended recipient (or authorized to receive for the recipient), please 
contact the sender and delete all copies of the message.

   
  -Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Warren Baltimore
Sent: 21 January, 2007 12:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Cannot start server
   
  ** 
Janet, I'm pretty sure that the problem is it can't contact your SQL 
Server.  Is the SQL server on a seperate box?  Is it up and running?

 

Warren

 

On 1/20/07, Mahan, Janet L [EQ] <[EMAIL PROTECTED]> wrote: 
  ** 
Does anyone know what is causing my server to be unable to start from these 
error messages?
  I cannot determine why the server is down.  I try to manually stop and 
restart and keep getting error messages.
  It keeps trying to start.
  Action Request System(R)  Fork Daemon   Version 6.00.01 patch 1351
  Remedy, a BMC Software company.  
  Copyright (c) 2000 - 2004 BMC Software, Inc.  
  All rights reserved.
  0 : AR System server terminated when a signal/exception was received by the 
server (ARNOTE 20)
 11
   (ARNOTE 0)
 Unable to receive indication that server is up.
   
   (ARNOTE 0)
  Server (pid:2631) died with 0.
  Other error messages are 
  Failure while trying to connect to the SQL database (ARERR 550)
  Cannot initialize contact with SQL database (ARERR 551)
  Thread 0 not handling connection
  Unable to access thread local storage (ARERR 8747) 
   
  Janet Mahan
  NSM Systems Admin II
  EMBARQ 
  Voice: 941-766-6199  |  Wireless: 321-356-0128  |  Fax: 941-766-6199
  Email: [EMAIL PROTECTED] 
  Telecommuter - Florida
  Mailstop: FLPTCA0101
  Voice | Data | Internet | Wireless | Entertainment
  This e-mail is the property of EMBARQ and may contain confidential and 
privileged material for the sole use of the intended recipient(s). Any review, 
use, distribution or disclosure by others is strictly prohibited. If you are 
not the intended recipient (or authorized to receive for the recipient), please 
contact the sender and delete all copies of the message. 
   

  __20060125___This posting was submitted with HTML in 
it___ 

  


-- 
Warren R. Baltimore II
Remedy Developer 
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University of 
Washington, or the State of Washington.  They are my own. 
__20060125___This posting was submitted with HTML in it___ 

__20060125___This posting was submitted with HTML in it___
  



  
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Re: Cannot start server

[Mohan Panchangmath]

Hi Janet,
You can also check if the sql server is really running or not by checking the 
component services.
You can even try restarting the sql server.
Thanks,
Mohan


- Original Message 
From: "Mahan, Janet L [EQ]" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Sunday, January 21, 2007 12:26:14 AM
Subject: Re: Cannot start server

** 
The SQL server is on the same box and appears to be up and running.  I don’t 
have a lot of Sybase knowledge but I could login –isql and use the ARSystem db 
and see the tables.
 
Janet Mahan 
NSM Systems Admin II 
EMBARQ 
Voice: 941-766-6199  |  Wireless: 321-356-0128  |  Fax: 941-766-6199 
Email: [EMAIL PROTECTED] 
Telecommuter - Florida 
Mailstop: FLPTCA0101 
Voice | Data | Internet | Wireless | Entertainment 
This e-mail is the property of EMBARQ and may contain confidential and 
privileged material for the sole use of the intended recipient(s). Any review, 
use, distribution or disclosure by others is strictly prohibited. If you are 
not the intended recipient (or authorized to receive for the recipient), please 
contact the sender and delete all copies of the message.
 
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Warren Baltimore
Sent: 21 January, 2007 12:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Cannot start server
 
** 
Janet, I'm pretty sure that the problem is it can't contact your SQL Server.  
Is the SQL server on a seperate box?  Is it up and running?
 
Warren

 
On 1/20/07, Mahan, Janet L [EQ] <[EMAIL PROTECTED]> wrote: 
** 
Does anyone know what is causing my server to be unable to start from these 
error messages?
I cannot determine why the server is down.  I try to manually stop and restart 
and keep getting error messages.
It keeps trying to start.
Action Request System(R)  Fork Daemon   Version 6.00.01 patch 1351
Remedy, a BMC Software company.  
Copyright (c) 2000 - 2004 BMC Software, Inc.  
All rights reserved.
0 : AR System server terminated when a signal/exception was received by the 
server (ARNOTE 20)
   11
 (ARNOTE 0)
   Unable to receive indication that server is up.
 
 (ARNOTE 0)
Server (pid:2631) died with 0.
Other error messages are 
Failure while trying to connect to the SQL database (ARERR 550)
Cannot initialize contact with SQL database (ARERR 551)
Thread 0 not handling connection
Unable to access thread local storage (ARERR 8747) 
 
Janet Mahan
NSM Systems Admin II
EMBARQ 
Voice: 941-766-6199  |  Wireless: 321-356-0128  |  Fax: 941-766-6199
Email: [EMAIL PROTECTED] 
Telecommuter - Florida
Mailstop: FLPTCA0101
Voice | Data | Internet | Wireless | Entertainment
This e-mail is the property of EMBARQ and may contain confidential and 
privileged material for the sole use of the intended recipient(s). Any review, 
use, distribution or disclosure by others is strictly prohibited. If you are 
not the intended recipient (or authorized to receive for the recipient), please 
contact the sender and delete all copies of the message. 
 
__20060125___This posting was submitted with HTML in it___ 



-- 
Warren R. Baltimore II
Remedy Developer 
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the University of 
Washington, or the State of Washington.  They are my own. 
__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___


 

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