regarding View form.

[Kalyan Krishna Nethy]

Hello list,
 
I've a view form in my server. I deleted a field from the form as well as 
from the corresponding database view. Should I need to re-create the View 
form? Whenever, I 'm trying to search the form, it throws a database 
error, "ARERR [552] Failure during SQL operation to the database : Invalid 
object name 'T5454'. (SQL Server 208).". 

I copied the form into a new form and it works fine. I'm even able to 
query the new form using t-table in the database.
 
Please let me know the solution for this problem.
 
Regards,
Kalyan Krishna N.

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Reg: MS Vista OS

[Pavan Kumar Av (Consultant)]

Hi List,

 

My Client is looking for upgrading his workstation from
present XP to MS Vista OS. As of now we are using ARSystem 6.3 on
windows server 2003. Please let me know if BMC has come up with 6.3 USER
tool compactable with "MS Vista OS". 

 

Thanks & Regards, 

Pavan Kumar AV - [Remedy]
HCL - AutoDesk
Work: 408 416 0170 Extn: 5576
Mobile: +91 98409 95070

Home: +91 44 4359 0919

Mail To: [EMAIL PROTECTED]
 

 


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Re: EXT AUTH - Authentication service not responding

[patrick zandi]

do a ARplugin Debug, and wait for it to happen.. after it does.. immediately
shut the log off..
hope that helps some..


On 1/22/07, Axton <[EMAIL PROTECTED]> wrote:


** That was a stroll down memory lane ;)

Your point of contention more than likely exists in 1 of 2 places:
- directory server
- arserver
note that there are other possibilities, network devices, server farm
configuration, etc.

If you turn on server statistics, you can see if there are any thread
blocking issues with any of the queues.
When this is occurring, use ldp.exe to attempt to perform a query against
the directory.  If the response times out/is slow, you know your problem
exists on the AD server side.

ldp.exe is MS's ldap query tool.

Axton Grams

On 1/22/07, ARSList <[EMAIL PROTECTED]> wrote:
>
> I found this
>
> http://www.mattreinfeldt.com/forums/ubbthreads.php/ubb/showflat/Number/1
> 34062/page/5
>
>
> but I don't think this your problem.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Nick Hromyak
> Sent: Monday, January 22, 2007 2:11 PM
> To: arslist@ARSLIST.ORG
> Subject: EXT AUTH - Authentication service not responding
>
> On our Remedy server, in the User.log files we have intermittent logs
> showing:
>
>
>  RPC: 390620   >  /* Mon Jan 22
> 2007 12:13:57.7880 */  INFO   EXT AUTH The authentication service is
>
> not responding.  Cannot connect to the system at this time.  Contact
> your
> AR System Administrator for assistance.
>
> No one can logon during this time period.  It happens for about five
> minutes and now is taking over 15 minutes and not at a consistent rate
> (like every hour).
>
> We do have AREA authentication with Cross-Reference blank password, but
> I
> have noticed this is not an isolated issue with the Domain users as
> noted
> above with Joe User.
>
>
> Where can I look for this issue?
>
>
> I noticed this Authentication uses the FAST threads, hence, we thought
> we
> could set the Threads up from minimum 2 / Max 4 to 4 and 8 respectively.
>
>
> Thank you in advance.
>
> ENVIRONMENT
>
> Mid-Tier Patch 13
> Windows 2003 SP1 (all windows patches)
> IIS 6.0 (I think)
> ServeletExec ASAPI
> 1 Gig ram
> Two processor Dual core 2.8Ghz
>
>
> Remedy Server
> AR 6.03 Patch 15
> Windows 2003 SP1  (all windows patches)
> 1 Gig ram
> Two processor Dual core 2.8Ghz
>
> Separate SQL server
> Windows 2003 SP1 (all Windows patches)
> MS SQL 2000 SP4 (I think)
> 2 Gig ram
> Two processor Dual core 2.8Ghz
>
>
> If a server needs Java it has Java 1.4.2_10
>
> 
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> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
>
>
> 
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> the Answers Are"
>

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it___





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INDEX ARSLIST

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Re: EXT AUTH - Authentication service not responding

[Axton]

That was a stroll down memory lane ;)

Your point of contention more than likely exists in 1 of 2 places:
- directory server
- arserver
note that there are other possibilities, network devices, server farm
configuration, etc.

If you turn on server statistics, you can see if there are any thread
blocking issues with any of the queues.
When this is occurring, use ldp.exe to attempt to perform a query against
the directory.  If the response times out/is slow, you know your problem
exists on the AD server side.

ldp.exe is MS's ldap query tool.

Axton Grams

On 1/22/07, ARSList <[EMAIL PROTECTED]> wrote:


I found this

http://www.mattreinfeldt.com/forums/ubbthreads.php/ubb/showflat/Number/1
34062/page/5


but I don't think this your problem.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nick Hromyak
Sent: Monday, January 22, 2007 2:11 PM
To: arslist@ARSLIST.ORG
Subject: EXT AUTH - Authentication service not responding

On our Remedy server, in the User.log files we have intermittent logs
showing:

   
  /* Mon Jan 22
2007 12:13:57.7880 */  INFO   EXT AUTH The authentication service is

not responding.  Cannot connect to the system at this time.  Contact
your
AR System Administrator for assistance.

No one can logon during this time period.  It happens for about five
minutes and now is taking over 15 minutes and not at a consistent rate
(like every hour).

We do have AREA authentication with Cross-Reference blank password, but
I
have noticed this is not an isolated issue with the Domain users as
noted
above with Joe User.


Where can I look for this issue?


I noticed this Authentication uses the FAST threads, hence, we thought
we
could set the Threads up from minimum 2 / Max 4 to 4 and 8 respectively.

Thank you in advance.

ENVIRONMENT

Mid-Tier Patch 13
Windows 2003 SP1 (all windows patches)
IIS 6.0 (I think)
ServeletExec ASAPI
1 Gig ram
Two processor Dual core 2.8Ghz


Remedy Server
AR 6.03 Patch 15
Windows 2003 SP1  (all windows patches)
1 Gig ram
Two processor Dual core 2.8Ghz

Separate SQL server
Windows 2003 SP1 (all Windows patches)
MS SQL 2000 SP4 (I think)
2 Gig ram
Two processor Dual core 2.8Ghz


If a server needs Java it has Java 1.4.2_10


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Re: EXT AUTH - Authentication service not responding

[ARSList]

I found this

http://www.mattreinfeldt.com/forums/ubbthreads.php/ubb/showflat/Number/1
34062/page/5 


but I don't think this your problem.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nick Hromyak
Sent: Monday, January 22, 2007 2:11 PM
To: arslist@ARSLIST.ORG
Subject: EXT AUTH - Authentication service not responding

On our Remedy server, in the User.log files we have intermittent logs 
showing:

   
  /* Mon Jan 22 
2007 12:13:57.7880 */  INFO   EXT AUTH The authentication service is

not responding.  Cannot connect to the system at this time.  Contact
your 
AR System Administrator for assistance. 

No one can logon during this time period.  It happens for about five 
minutes and now is taking over 15 minutes and not at a consistent rate 
(like every hour).

We do have AREA authentication with Cross-Reference blank password, but
I 
have noticed this is not an isolated issue with the Domain users as
noted 
above with Joe User.


Where can I look for this issue?


I noticed this Authentication uses the FAST threads, hence, we thought
we 
could set the Threads up from minimum 2 / Max 4 to 4 and 8 respectively.

Thank you in advance.

 ENVIRONMENT

Mid-Tier Patch 13
Windows 2003 SP1 (all windows patches)
IIS 6.0 (I think)
 ServeletExec ASAPI
1 Gig ram
Two processor Dual core 2.8Ghz

 
Remedy Server
AR 6.03 Patch 15
Windows 2003 SP1  (all windows patches)
1 Gig ram
Two processor Dual core 2.8Ghz

Separate SQL server
Windows 2003 SP1 (all Windows patches)
MS SQL 2000 SP4 (I think)
2 Gig ram
Two processor Dual core 2.8Ghz
 

If a server needs Java it has Java 1.4.2_10 


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Re: Logging if someone accessed form data from Crystal Reports

[Smith, Ron]

Pat you are correct, this is a HIPPA issue.  For the most part we only
allow access through the ARODBC.  But you did bring up another issue
that we haven't addressed yet, we do have another connection or two that
needs to be looked at that also has a direct DB connection.  I will be
bringing that up to our management.
 

Ron Smith 
Web/Remedy System Developer 
Providence Health System 
[EMAIL PROTECTED] 
503-216-7866 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Monday, January 22, 2007 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Logging if someone accessed form data from Crystal Reports


** 
Joe, 
But that does not prevent someone connecting through the ODBC connectors
outside ARS and pull the data. 
I  could use the DB to Gain access to ARS data, and you not know it...
This is the Hippa issue.
Auditing on the DB is a must.
(you might need an Admin position added - just to keep up with it, but
it is the Secure approach)

 
On 1/22/07, Joe DeSouza <[EMAIL PROTECTED]> wrote: 

** 
If crystal is the only external app using the AR System ODBC
driver, maybe you could try to log an attempt to perform a search, when
the CLIENT-TYPE is the AR ODBC driver.. I think the value for that is
6... I haven't tried it but it must might be possible to write a piece
of workflow when the AR ODBC driver performs a search on the AR System
database... 
 
Give that a shot...
 
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.


- Original Message 
From: patrick zandi < [EMAIL PROTECTED]
 >
To: arslist@ARSLIST.ORG
Sent: Monday, January 22, 2007 2:47:44 PM
Subject: Re: Logging if someone accessed form data from Crystal
Reports 

** 
Ron, 
I would say this is outside the Realm of ARS, as the DB
connection is the issue.. 
Now maybe BMC will add this feature in the future for tracking
all data accessed with from DB level or ARS, but I do know know of
anything like this yet.
 
I would recommend checking your DB.. Oracle has Auditing
Functionality, Also there are records for Listener connections, yet that
does not tell you what tables.. so this is an Auditing withing the DB...

Now once that is (DB Auditing) is running .. I am sure Remedy
will access the Table records as its own.. for checking purposes just
fine... 
 
Crystal is using ARODBC or ODBC  -- or a Data Base Connection.. 
 
Help this get's you on the Correct Track.. 
 
Have a Great day.

 
On 1/22/07, Smith, Ron <[EMAIL PROTECTED] > wrote: 

** 
We have the need to place electronic patient health
information into our Helpdesk application into permissioned off fields.
In this day and age, Data Security in the Healthcare field is at DEFCON
5, I know from personal experience at Providence.  We are about to
implement workflow to log when a User accesses the Permissioned data on
a form, i.e.. could have looked at a diary and attachment field.  We
know what to do inside the ARS environment to log this, but the question
came up about a User going through Crystal Reports.  Is there are way to
identify a User could have viewed the Permissioned data through Crystal
and then fire workflow that we could then update a Audit form like we do
with workflow.  Or is this data available else where that we could at
least view and store for future auditing purposes. 
 
Thanks,

Ron Smith 
Web/Remedy System Developer 
Providence Health System 
[EMAIL PROTECTED] 
503-216-7866 

 



DISCLAIMER:
This message is intended for the sole use of the
addressee, and may contain information that is privileged, confidential
and exempt from disclosure under applicable law. If you are not the
addressee you are hereby notified that you may not use, copy, disclose,
or distribute to anyone the message or any information contained in the
message. If you have received this message in error, please immediately
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with theYahoo! Search movie showtime shortcut.
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Re: How to start using field 112 after 200k rows

[L. J. Head]

Let me interject something in here that you may not have been aware of.
When enabling 'Allow multiple assign groups' you are in essence killing your
performance.  This is due to the fact that remedy will do a 'c112' LIKE
%$ ' type of search when performing searches on records.  I believe
an alternative may be the dynamic group fields that are in the range of
6-60999.  You obviously know how to read the manuals so I won't bore you
with the specifics of how they work...but I would recommend trying to
determine if you can use those instead.  The only problem that I see with
this approach is the 'every group that has ever been assigned a ticket'
part...and I don't know if that is necessary in your situation...but either
way this could work out in your favor...because instead of one field
managing all of them...you could have a field for each category i.e.
(assigned groups, child assigned workgroup)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Broderick
Sent: Monday, January 22, 2007 3:30 PM
To: arslist@ARSLIST.ORG
Subject: How to start using field 112 after 200k rows

Please excuse this long post. I'm stuck and need another set of eyes. I have
a feeling what I'm trying to do should not be as hard as it seems, but it's
kickin' my butt right now. I need a sanity check on overall approach to do
the following, and some advice on specific issues we are running into,
before my head explodes.

Problem:  Management wants to change our security access model, including on
existing 200k helpdesk records, including parent and child helpdesk records.
Assignee Group field 112 has never been used here, but we now need to start
restricting access according to the following rules:

1) On Submit - Login+ name, Submitted by Group ID, and Assigned Group ID,
should be appended into field 112.

2) On Modify - If Assigned Group is changed, append new Assigned Group ID to
112 of Parent.  Also append new Assigned Group ID of Parent to field 112 for
any/all child tickets.

3) On Modify - If Login+ name is changed, add new Login+ to 112.

4) On Submit of Child Tickets - Append the Assigned Workgroup from the Child
to field 112 for the Parent.

The tricky part seems to be keeping the parent and child 112 fields in sync
so the parents can still see the children, etc even if the children have
different Assigned Groups. Also, it seems tricky because it's an append and
not just a simple push and replace, and we can't wipe out what was there in
112, but must add to it.

What I've Tried:  First, for the 200k historical records, if I understand
field 112 functionality, I'm thinking we can run an escalation to look up
the Group ID from the Group table for existing records and put the Group ID
into field 112. Then hopefully our reports will still work.

For new submits, I'm thinking we can have filters append Login+ name, look
up submitter Group ID and Assigned Group ID and append these to 112. As I
understand it, we can use a " ; " delimiter and concatenate to do this.

For submit of child tickets, I was thinking I could send an event and use an
active link guide that refreshes the child table field on the parent, loop
through the table field, get all the child group ids, and append them to the
parent field 112. But this isn't working like I thought it should. I can't
get the table refresh to fire in the right sequence. The log shows it doing
everything else, then refreshing the table. Which is too late for my
purposes.  Interestingly, if I manually click on the table field and refresh
it, the lookups and appends seem to put everything into 112 ok. But I can't
get it to work automagically.

I tried Remedy Support, and they were unable or unwilling to help, but
instead referred me to this list... Hmmm. Has anyone ever been in this
situation? Am I missing something obvious to anyone? I tried putting the
table refresh in a separate active link with a lower execution order, but
still no luck.  How can I make an active link table refresh fire, then loop
through to pick up the child group ids? I read about the `! trick for
forcing filters to execute, but how can I force a table refresh from an
active link? And does my overall approach seem on the right track? Forgive
me if this is unclear, my brain is having a hard time with this one.

Thanks for any help you can offer.
Bill
OCC
Helpdesk 6.0
AR 6.3


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Re: How to start using field 112 after 200k rows

[Shafqat Ayaz]

Hi William
  this might be a really stupid question but, why not use Set Fields to 
retrieve the group list from the child form? rather than work with tables. 
surely you have a unique field that identifies the child record? if so then 
just run an active link that gets the value set in the field and append it to 
the parent form.
   
  kind regards
   
  shafqat

William Broderick <[EMAIL PROTECTED]> wrote:
  Please excuse this long post. I’m stuck and need another set of eyes. I 
have a feeling what I’m trying to do should not be as hard as it seems, but 
it’s kickin’ my butt right now. I need a sanity check on overall approach 
to do the following, and some advice on specific issues we are running 
into, before my head explodes.

Problem: Management wants to change our security access model, including 
on existing 200k helpdesk records, including parent and child helpdesk 
records. Assignee Group field 112 has never been used here, but we now need 
to start restricting access according to the following rules:

1) On Submit - Login+ name, Submitted by Group ID, and Assigned Group ID, 
should be appended into field 112.

2) On Modify - If Assigned Group is changed, append new Assigned Group ID 
to 112 of Parent. Also append new Assigned Group ID of Parent to field 112 
for any/all child tickets.

3) On Modify - If Login+ name is changed, add new Login+ to 112.

4) On Submit of Child Tickets - Append the Assigned Workgroup from the 
Child to field 112 for the Parent.

The tricky part seems to be keeping the parent and child 112 fields in sync 
so the parents can still see the children, etc even if the children have 
different Assigned Groups. Also, it seems tricky because it’s an append and 
not just a simple push and replace, and we can’t wipe out what was there in 
112, but must add to it.

What I’ve Tried: First, for the 200k historical records, if I understand 
field 112 functionality, I’m thinking we can run an escalation to look up 
the Group ID from the Group table for existing records and put the Group ID 
into field 112. Then hopefully our reports will still work.

For new submits, I’m thinking we can have filters append Login+ name, look 
up submitter Group ID and Assigned Group ID and append these to 112. As I 
understand it, we can use a “ ; “ delimiter and concatenate to do this.

For submit of child tickets, I was thinking I could send an event and use 
an active link guide that refreshes the child table field on the parent, 
loop through the table field, get all the child group ids, and append them 
to the parent field 112. But this isn’t working like I thought it should. I 
can’t get the table refresh to fire in the right sequence. The log shows it 
doing everything else, then refreshing the table. Which is too late for my 
purposes. Interestingly, if I manually click on the table field and 
refresh it, the lookups and appends seem to put everything into 112 ok. But 
I can’t get it to work automagically.

I tried Remedy Support, and they were unable or unwilling to help, but 
instead referred me to this list... Hmmm. Has anyone ever been in this 
situation? Am I missing something obvious to anyone? I tried putting the 
table refresh in a separate active link with a lower execution order, but 
still no luck. How can I make an active link table refresh fire, then loop 
through to pick up the child group ids? I read about the `! trick for 
forcing filters to execute, but how can I force a table refresh from an 
active link? And does my overall approach seem on the right track? Forgive 
me if this is unclear, my brain is having a hard time with this one.

Thanks for any help you can offer.
Bill
OCC
Helpdesk 6.0
AR 6.3

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Shafqat Ayaz

  "You really shouldn't say 'I love you' unless you mean it.  But if you mean 
it, you should say it a lot. People forget."






 
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Re: Logging if someone accessed form data from Crystal Reports

[Shafqat Ayaz]

Ron
  it depends on whether your user/s are using Crystal from within Remedy, if 
so, it is not a problem, if they are using Crystal from outside, then I don't 
think there is any way. Unless you use something like a parental block which 
stores key strokes and parse the log for Crystal!
   
   
   
  kind regards
   
  shafqat

"Smith, Ron" <[EMAIL PROTECTED]> wrote:
  ** Pat you are right.  I had to rewatch War Games to remember that.  ;P
   
  Ron Smith 
Web/Remedy System Developer 
Providence Health System 
[EMAIL PROTECTED] 
503-216-7866 
   


-
  From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of patrick zandi
Sent: Monday, January 22, 2007 11:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Logging if someone accessed form data from Crystal Reports


  
**   Oh, and as a sidebar,  
  Defcon 5 is Safe and Happy, 
  Defcon 1 is Complete Alert, we are under attack.. FYI (for your information)
  But I did get the point.
  http://en.wikipedia.org/wiki/DEFCON
  

 
  On 1/22/07, patrick zandi <[EMAIL PROTECTED]> wrote: Ron, 
  I would say this is outside the Realm of ARS, as the DB connection is the 
issue.. 
  Now maybe BMC will add this feature in the future for tracking all data 
accessed with from DB level or ARS, but I do know know of anything like this 
yet.
   
  I would recommend checking your DB.. Oracle has Auditing Functionality, Also 
there are records for Listener connections, yet that does not tell you what 
tables.. so this is an Auditing withing the DB... 
  Now once that is (DB Auditing) is running .. I am sure Remedy will access the 
Table records as its own.. for checking purposes just fine... 
   
  Crystal is using ARODBC or ODBC  -- or a Data Base Connection.. 
   
  Help this get's you on the Correct Track.. 
   
  Have a Great day.

 
On 1/22/07, Smith, Ron <[EMAIL PROTECTED] > wrote:   ** We have the 
need to place electronic patient health information into our Helpdesk 
application into permissioned off fields.  In this day and age, Data Security 
in the Healthcare field is at DEFCON 5, I know from personal experience at 
Providence.  We are about to implement workflow to log when a User accesses the 
Permissioned data on a form, i.e.. could have looked at a diary and attachment 
field.  We know what to do inside the ARS environment to log this, but the 
question came up about a User going through Crystal Reports.  Is there are way 
to identify a User could have viewed the Permissioned data through Crystal and 
then fire workflow that we could then update a Audit form like we do with 
workflow.  Or is this data available else where that we could at least view and 
store for future auditing purposes. 
   
  Thanks,
  Ron Smith 
Web/Remedy System Developer 
Providence Health System 
[EMAIL PROTECTED] 
503-216-7866 
   
  
  DISCLAIMER:
This message is intended for the sole use of the addressee, and may contain 
information that is privileged, confidential and exempt from disclosure under 
applicable law. If you are not the addressee you are hereby notified that you 
may not use, copy, disclose, or distribute to anyone the message or any 
information contained in the message. If you have received this message in 
error, please immediately advise the sender by reply email and delete this 
message. 

__20060125___This posting was submitted with HTML in it___ 




-- 
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-- 
Patrick Zandi __20060125___This posting was submitted with 
HTML in it___   
  DISCLAIMER:
This message is intended for the sole use of the addressee, and may contain 
information that is privileged, confidential and exempt from disclosure under 
applicable law. If you are not the addressee you are hereby notified that you 
may not use, copy, disclose, or distribute to anyone the message or any 
information contained in the message. If you have received this message in 
error, please immediately advise the sender by reply email and delete this 
message. __20060125___This posting was submitted with HTML 
in it___ 



Shafqat Ayaz

  "You really shouldn't say 'I love you' unless you mean it.  But if you mean 
it, you should say it a lot. People forget."






 
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 with theYahoo! Search weather shortcut.

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How to start using field 112 after 200k rows

[William Broderick]

Please excuse this long post. I’m stuck and need another set of eyes. I 
have a feeling what I’m trying to do should not be as hard as it seems, but 
it’s kickin’ my butt right now. I need a sanity check on overall approach 
to do the following, and some advice on specific issues we are running 
into, before my head explodes.

Problem:  Management wants to change our security access model, including 
on existing 200k helpdesk records, including parent and child helpdesk 
records. Assignee Group field 112 has never been used here, but we now need 
to start restricting access according to the following rules:

1) On Submit - Login+ name, Submitted by Group ID, and Assigned Group ID, 
should be appended into field 112.

2) On Modify - If Assigned Group is changed, append new Assigned Group ID 
to 112 of Parent.  Also append new Assigned Group ID of Parent to field 112 
for any/all child tickets.

3) On Modify - If Login+ name is changed, add new Login+ to 112.

4) On Submit of Child Tickets - Append the Assigned Workgroup from the 
Child to field 112 for the Parent.

The tricky part seems to be keeping the parent and child 112 fields in sync 
so the parents can still see the children, etc even if the children have 
different Assigned Groups. Also, it seems tricky because it’s an append and 
not just a simple push and replace, and we can’t wipe out what was there in 
112, but must add to it.

What I’ve Tried:  First, for the 200k historical records, if I understand 
field 112 functionality, I’m thinking we can run an escalation to look up 
the Group ID from the Group table for existing records and put the Group ID 
into field 112. Then hopefully our reports will still work.

For new submits, I’m thinking we can have filters append Login+ name, look 
up submitter Group ID and Assigned Group ID and append these to 112. As I 
understand it, we can use a “ ; “ delimiter and concatenate to do this.

For submit of child tickets, I was thinking I could send an event and use 
an active link guide that refreshes the child table field on the parent, 
loop through the table field, get all the child group ids, and append them 
to the parent field 112. But this isn’t working like I thought it should. I 
can’t get the table refresh to fire in the right sequence. The log shows it 
doing everything else, then refreshing the table. Which is too late for my 
purposes.  Interestingly, if I manually click on the table field and 
refresh it, the lookups and appends seem to put everything into 112 ok. But 
I can’t get it to work automagically.

I tried Remedy Support, and they were unable or unwilling to help, but 
instead referred me to this list... Hmmm. Has anyone ever been in this 
situation? Am I missing something obvious to anyone? I tried putting the 
table refresh in a separate active link with a lower execution order, but 
still no luck.  How can I make an active link table refresh fire, then loop 
through to pick up the child group ids? I read about the `! trick for 
forcing filters to execute, but how can I force a table refresh from an 
active link? And does my overall approach seem on the right track? Forgive 
me if this is unclear, my brain is having a hard time with this one.

Thanks for any help you can offer.
Bill
OCC
Helpdesk 6.0
AR 6.3

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Re: Problem when converting macro to "open window" active link action

[Shafqat Ayaz]

Hello Renaude
  refer to Joe DeSouza's email a few days back, populating the Advanced Search 
bar via workflow, the field id for the Search bar I think is 1005, just do a 
Set Fields to that field when your user pushes the button, or opens a new query 
window.
   
  kind regards
   
  shafqat
  

Renaude Roy-Drouin <[EMAIL PROTECTED]> wrote:
  Hi all,

I have a problem when converting a macro to an "open window" active link 
action. 

Here is the macro : 
1) Set Current Working Schema to PR-Problem ($_SERVER$)
2) No match error -- 1 (ERROR)
Message text - Non existent problem number for this query.
3) Suppress empty lists optin -- TRUE
4) Perform Query
Query bar -- '3' > $DATE$ 
5) Open Query List window
6) Window positioning
x - 0, y - -47 with - 808, height - 542
(UNIX only)

It is fire from a button on an display-only from. It opens a window of the 
PR-Problem (regular) form, listing all records that match the 
condition : '3' > $DATE$. 

When I convert the macro to an active link, it creates an "open window" 
active link action. The new active link works correctly but when my user 
clicks on "new search", the above condition is not shown on the "advanced 
search bar" (at the bottom of the window). When the macro was used, the 
condition was shown and the user could add some more qualifications.

Is there a simple way I can make that happen again?

Thanx,

Renaude Roy-Drouin

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Shafqat Ayaz

  "You really shouldn't say 'I love you' unless you mean it.  But if you mean 
it, you should say it a lot. People forget."






 
-
Bored stiff? Loosen up...
Download and play hundreds of games for free on Yahoo! Games.

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Re: Logging if someone accessed form data from Crystal Reports

[Smith, Ron]

Pat you are right.  I had to rewatch War Games to remember that.  ;P
 

Ron Smith 
Web/Remedy System Developer 
Providence Health System 
[EMAIL PROTECTED] 
503-216-7866 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: Monday, January 22, 2007 11:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Logging if someone accessed form data from Crystal Reports


** 
Oh, and as a sidebar,  
Defcon 5 is Safe and Happy, 
Defcon 1 is Complete Alert, we are under attack.. FYI (for your
information)
But I did get the point.
http://en.wikipedia.org/wiki/DEFCON


 
On 1/22/07, patrick zandi <[EMAIL PROTECTED]> wrote: 

Ron, 
I would say this is outside the Realm of ARS, as the DB
connection is the issue.. 
Now maybe BMC will add this feature in the future for tracking
all data accessed with from DB level or ARS, but I do know know of
anything like this yet.
 
I would recommend checking your DB.. Oracle has Auditing
Functionality, Also there are records for Listener connections, yet that
does not tell you what tables.. so this is an Auditing withing the DB...

Now once that is (DB Auditing) is running .. I am sure Remedy
will access the Table records as its own.. for checking purposes just
fine... 
 
Crystal is using ARODBC or ODBC  -- or a Data Base Connection.. 
 
Help this get's you on the Correct Track.. 
 
Have a Great day.

 

On 1/22/07, Smith, Ron <[EMAIL PROTECTED] > wrote: 

** 
We have the need to place electronic patient health
information into our Helpdesk application into permissioned off fields.
In this day and age, Data Security in the Healthcare field is at DEFCON
5, I know from personal experience at Providence.  We are about to
implement workflow to log when a User accesses the Permissioned data on
a form, i.e.. could have looked at a diary and attachment field.  We
know what to do inside the ARS environment to log this, but the question
came up about a User going through Crystal Reports.  Is there are way to
identify a User could have viewed the Permissioned data through Crystal
and then fire workflow that we could then update a Audit form like we do
with workflow.  Or is this data available else where that we could at
least view and store for future auditing purposes. 
 
Thanks,

Ron Smith 
Web/Remedy System Developer 
Providence Health System 
[EMAIL PROTECTED] 
503-216-7866 

 



DISCLAIMER:
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or distribute to anyone the message or any information contained in the
message. If you have received this message in error, please immediately
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EXT AUTH - Authentication service not responding

[Nick Hromyak]

On our Remedy server, in the User.log files we have intermittent logs 
showing:

  /* Mon Jan 22 
2007 12:13:57.7880 */  INFO   EXT AUTH The authentication service is 
not responding.  Cannot connect to the system at this time.  Contact your 
AR System Administrator for assistance. 

No one can logon during this time period.  It happens for about five 
minutes and now is taking over 15 minutes and not at a consistent rate 
(like every hour).

We do have AREA authentication with Cross-Reference blank password, but I 
have noticed this is not an isolated issue with the Domain users as noted 
above with Joe User.


Where can I look for this issue?


I noticed this Authentication uses the FAST threads, hence, we thought we 
could set the Threads up from minimum 2 / Max 4 to 4 and 8 respectively.

Thank you in advance.

 ENVIRONMENT

Mid-Tier Patch 13
Windows 2003 SP1 (all windows patches)
IIS 6.0 (I think)
 ServeletExec ASAPI
1 Gig ram
Two processor Dual core 2.8Ghz

 
Remedy Server
AR 6.03 Patch 15
Windows 2003 SP1  (all windows patches)
1 Gig ram
Two processor Dual core 2.8Ghz

Separate SQL server
Windows 2003 SP1 (all Windows patches)
MS SQL 2000 SP4 (I think)
2 Gig ram
Two processor Dual core 2.8Ghz
 

If a server needs Java it has Java 1.4.2_10 

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Problem when converting macro to "open window" active link action

[Renaude Roy-Drouin]

Hi all,

I have a problem when converting a macro to an "open window" active link 
action. 

Here is the macro : 
1) Set Current Working Schema to PR-Problem ($_SERVER$)
2) No match error -- 1 (ERROR)
 Message text - Non existent problem number for this query.
3) Suppress empty lists optin -- TRUE
4) Perform Query
 Query bar -- '3' > $DATE$ 
5) Open Query List window
6) Window positioning
 x - 0, y - -47 with - 808, height - 542
  (UNIX only)

It is fire from a button on an display-only from. It opens a window of the 
PR-Problem (regular) form, listing all records that match the 
condition : '3' > $DATE$. 

When I convert the macro to an active link, it creates an "open window" 
active link action. The new active link works correctly but when my user 
clicks on "new search", the above condition is not shown on the "advanced 
search bar" (at the bottom of the window). When the macro was used, the 
condition was shown and the user could add some more qualifications.

Is there a simple way I can make that happen again?

Thanx,

Renaude Roy-Drouin

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Re: Resolved date is three years in the future

[Eric Cleereman (IT)]

Hi John,
 
I've seen this before.  The date was hard coded in a macro a user had created.  
The user tried to circumvent some workflow by adjusting the end date stored in 
the macro.  The server recorded the end date as it was passed from the 
"tweaked" macro.
 
Eric Cleereman

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf Of Joe DeSouza
Sent: Monday, January 22, 2007 4:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Resolved date is three years in the future


** 
someone might have played around with the server time for a while.. and then 
reset it back.. The server couldn't suddenly decide to timestamp it 
differently.. and then get back to normal..
 
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.


- Original Message 
From: John Atherly <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, January 22, 2007 3:29:40 PM
Subject: Resolved date is three years in the future


I know that the server sets the date and time in the Resolved field but out of 
52'000 tickets 5 of them have a date three years from the close date.  My 
answer was the server just had a hiccup.  Has anyone seen this before?

6.03 
Patch 18
on HP UX

__
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Tired of spam? Yahoo! Mail has the best spam protection around 
http://mail.yahoo.com __20060125___This posting was 
submitted with HTML in it___


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Re: Resolved date is three years in the future

[Joe DeSouza]

someone might have played around with the server time for a while.. and then 
reset it back.. The server couldn't suddenly decide to timestamp it 
differently.. and then get back to normal..
 
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.



- Original Message 
From: John Atherly <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, January 22, 2007 3:29:40 PM
Subject: Resolved date is three years in the future


I know that the server sets the date and time in the Resolved field but out of 
52'000 tickets 5 of them have a date three years from the close date.  My 
answer was the server just had a hiccup.  Has anyone seen this before?

6.03 
Patch 18
on HP UX

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OT: Logging if someone accessed form data from Crystal Reports

[Joe DeSouza]

I like that 'Thou shalt not lie - unless you are a enterprise software 
salesman' header on that web page :-)

Nice article though..
 
Joe



- Original Message 
From: patrick zandi <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, January 22, 2007 3:10:50 PM
Subject: Re: Logging if someone accessed form data from Crystal Reports

** http://www.securityfocus.com/infocus/1689


On 1/22/07, patrick zandi <[EMAIL PROTECTED]> wrote: 
Joe, 
But that does not prevent someone connecting through the ODBC connectors 
outside ARS and pull the data. 
I  could use the DB to Gain access to ARS data, and you not know it... This is 
the Hippa issue.
Auditing on the DB is a must.
(you might need an Admin position added - just to keep up with it, but it is 
the Secure approach)

 
On 1/22/07, Joe DeSouza <[EMAIL PROTECTED] > wrote: 
** 
If crystal is the only external app using the AR System ODBC driver, maybe you 
could try to log an attempt to perform a search, when the CLIENT-TYPE is the AR 
ODBC driver.. I think the value for that is 6... I haven't tried it but it must 
might be possible to write a piece of workflow when the AR ODBC driver performs 
a search on the AR System database... 
 
Give that a shot...
 
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.



- Original Message 
From: patrick zandi < [EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, January 22, 2007 2:47:44 PM
Subject: Re: Logging if someone accessed form data from Crystal Reports 

** 
Ron, 
I would say this is outside the Realm of ARS, as the DB connection is the 
issue.. 
Now maybe BMC will add this feature in the future for tracking all data 
accessed with from DB level or ARS, but I do know know of anything like this 
yet.
 
I would recommend checking your DB.. Oracle has Auditing Functionality, Also 
there are records for Listener connections, yet that does not tell you what 
tables.. so this is an Auditing withing the DB... 
Now once that is (DB Auditing) is running .. I am sure Remedy will access the 
Table records as its own.. for checking purposes just fine... 
 
Crystal is using ARODBC or ODBC  -- or a Data Base Connection.. 
 
Help this get's you on the Correct Track.. 
 
Have a Great day.

 
On 1/22/07, Smith, Ron <[EMAIL PROTECTED] > wrote: 
** 
We have the need to place electronic patient health information into our 
Helpdesk application into permissioned off fields.  In this day and age, Data 
Security in the Healthcare field is at DEFCON 5, I know from personal 
experience at Providence.  We are about to implement workflow to log when a 
User accesses the Permissioned data on a form, i.e.. could have looked at a 
diary and attachment field.  We know what to do inside the ARS environment to 
log this, but the question came up about a User going through Crystal Reports.  
Is there are way to identify a User could have viewed the Permissioned data 
through Crystal and then fire workflow that we could then update a Audit form 
like we do with workflow.  Or is this data available else where that we could 
at least view and store for future auditing purposes. 
 
Thanks,
Ron Smith 
Web/Remedy System Developer 
Providence Health System 
[EMAIL PROTECTED] 
503-216-7866 
 
DISCLAIMER:
This message is intended for the sole use of the addressee, and may contain 
information that is privileged, confidential and exempt from disclosure under 
applicable law. If you are not the addressee you are hereby notified that you 
may not use, copy, disclose, or distribute to anyone the message or any 
information contained in the message. If you have received this message in 
error, please immediately advise the sender by reply email and delete this 
message. 
__20060125___This posting was submitted with HTML in it___ 



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Patrick Zandi __20060125___This posting was submitted with 
HTML in it___ 

 



8:00? 8:25? 8:40? Find a flick in no time
with theYahoo! Search movie showtime shortcut.
__20060125___This posting was submitted with HTML in it___ 




-- 
Patrick Zandi 



-- 
Patrick Zandi __20060125___This posting was submitted with 
HTML in it___


 

Don't pick lemons.
See all the new 2007 cars at Yahoo! Autos.
http://autos.yahoo.com/new_cars.html

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Re: Logging if someone accessed form data from Crystal Reports

[Jason Miller]

Joe may be on to something here. You can trigger a filter on Get Entry and
this works for the client, Crystal, MS Access, etc (client type = 6 does
work to limit it to just ARODBC but in the below example it should always
fire). There was a thread "Question:  Disable ODBC" on 11/5/06 regarding
Client-Type= 6 and ARODBC access. The problem here is that is not specific
to a field(s), just the record as a whole. 

 

But what if you store all of the Permissioned data as separate records
related to the parent in a second form and used a table field to view them
from the parent. If you are familiar with version 6 of Asset it is like the
"Additional Data" functionality. Then have a filter fire on Get Entry from
the Permissioned form and create audit records for each PHI record that was
accessed. This same filter would also fire when accessed by the ARODBC
driver from Crystal.

 

This only covers the ARS side of things so you will need to makes sure that
the DB has sufficient protection as well.

 

Jason

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Monday, January 22, 2007 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Logging if someone accessed form data from Crystal Reports

 

If crystal is the only external app using the AR System ODBC driver, maybe
you could try to log an attempt to perform a search, when the CLIENT-TYPE is
the AR ODBC driver.. I think the value for that is 6... I haven't tried it
but it must might be possible to write a piece of workflow when the AR ODBC
driver performs a search on the AR System database...

 

Give that a shot...
 

Joe D'Souza

Remedy Developer / Consultant,

BearingPoint,

Virginia.

 

- Original Message 
From: patrick zandi <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, January 22, 2007 2:47:44 PM
Subject: Re: Logging if someone accessed form data from Crystal Reports

** 

Ron, 

I would say this is outside the Realm of ARS, as the DB connection is the
issue.. 

Now maybe BMC will add this feature in the future for tracking all data
accessed with from DB level or ARS, but I do know know of anything like this
yet.

 

I would recommend checking your DB.. Oracle has Auditing Functionality, Also
there are records for Listener connections, yet that does not tell you what
tables.. so this is an Auditing withing the DB... 

Now once that is (DB Auditing) is running .. I am sure Remedy will access
the Table records as its own.. for checking purposes just fine... 

 

Crystal is using ARODBC or ODBC  -- or a Data Base Connection.. 

 

Help this get's you on the Correct Track.. 

 

Have a Great day.

 

On 1/22/07, Smith, Ron <[EMAIL PROTECTED]> wrote: 

** 

We have the need to place electronic patient health information into our
Helpdesk application into permissioned off fields.  In this day and age,
Data Security in the Healthcare field is at DEFCON 5, I know from personal
experience at Providence.  We are about to implement workflow to log when a
User accesses the Permissioned data on a form, i.e.. could have looked at a
diary and attachment field.  We know what to do inside the ARS environment
to log this, but the question came up about a User going through Crystal
Reports.  Is there are way to identify a User could have viewed the
Permissioned data through Crystal and then fire workflow that we could then
update a Audit form like we do with workflow.  Or is this data available
else where that we could at least view and store for future auditing
purposes. 

 

Thanks,

Ron Smith 
Web/Remedy System Developer 
Providence Health System 
[EMAIL PROTECTED] 
503-216-7866 

 

DISCLAIMER:
This message is intended for the sole use of the addressee, and may contain
information that is privileged, confidential and exempt from disclosure
under applicable law. If you are not the addressee you are hereby notified
that you may not use, copy, disclose, or distribute to anyone the message or
any information contained in the message. If you have received this message
in error, please immediately advise the sender by reply email and delete
this message. 

__20060125___This posting was submitted with HTML in
it___ 




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__20060125___This posting was submitted with HTML in
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Resolved date is three years in the future

[John Atherly]

I know that the server sets the date and time in the Resolved field but 
out of 52'000 tickets 5 of them have a date three years from the close 
date.  My answer was the server just had a hiccup.  Has anyone seen this 
before?

6.03 
Patch 18
on HP UX

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OT:CRUG - Charlotte, NC 1/25/2007

[Tanner, Doug]

CRUG to be held in Charlotte on Thursday 1/25/2007 @ 12:00 PM - 3:00 PM

 

Compass Group

2400 Yorkmont Road

Charlotte, NC 28217

 

 

Any questions, please email me off the list @
[EMAIL PROTECTED]

 

Thanks, Doug

 

Doug Tanner

Senior Developer

Remedy Skilled Professional (RSP)

(704) 328-3178

[EMAIL PROTECTED]

 

 


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presence of viruses, as the sender accepts no liability for any damage caused 
by any virus transmitted by this email.  Thank you.


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Re: Patch 20

[Easter, David]

Also note the big bulleted section that says:
Additional information AR System 6.03 and AR System 7.0.01 customers

Failure to load the patches will result in the following issues:


 Display of date/time information within a mid-tier web client will be
off by one hour if performed between the "old" DST window and the "new"
DST window (for example, between March 11 and April 1, 2007, or between
October 28 and November 4, 2007).


 Functions that the mid tier performs for web clients (for example,
active links) will be off by one hour if performed between the "old" DST
window and the "new" DST window.


 Custom Java applications that use the utilities that the Java API
provides to perform date/time calculations will be off by one hour if
performed between the "old" DST window and the "new" DST window.

These will also occur on AR System 6.3 without patch 020.  However you
are correct that if you do not use web services and do not use
import/export between the "old" DST window and the "new" DST window,
those particular issues would not affect you.
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
 
BMC Software, Inc.
 
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ken Mogensen
Sent: Monday, January 22, 2007 11:42 AM
To: arslist@ARSLIST.ORG
Subject: Patch 20


** 
Hello All.
 
I'm trying to get a better understanding regarding the Operation Impact
column on the matrix table for the DST March 2007 change. On the matrix
it states "Web Services and Import/Export time calculations will be off
by 1 hour". Regarding Web Services, it's a non-issue we're not
leveraging that at this time. Import/Export will be off by 1 hour; so if
we don't import or export data then that too is a non-issue? We
don't do that either. Am I understanding this correctly?
 
we're on:
ARS 6.0.1 patch 1420
Mid Tier 6.03.00 patch 15
ITSM HPD 5.5
__20060125___This posting was submitted with HTML in
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Re: Logging if someone accessed form data from Crystal Reports

[patrick zandi]

http://www.securityfocus.com/infocus/1689

On 1/22/07, patrick zandi <[EMAIL PROTECTED]> wrote:


Joe,
But that does not prevent someone connecting through the ODBC connectors
outside ARS and pull the data.
I  could use the DB to Gain access to ARS data, and you not know it...
This is the Hippa issue.
Auditing on the DB is a must.
(you might need an Admin position added - just to keep up with it, but it
is the Secure approach)


 On 1/22/07, Joe DeSouza <[EMAIL PROTECTED]> wrote:
>
> **  If crystal is the only external app using the AR System ODBC driver,
> maybe you could try to log an attempt to perform a search, when the
> CLIENT-TYPE is the AR ODBC driver.. I think the value for that is 6... I
> haven't tried it but it must might be possible to write a piece of
> workflow when the AR ODBC driver performs a search on the AR System
> database...
>
> Give that a shot...
>
> Joe D'Souza
> Remedy Developer / Consultant,
> BearingPoint,
> Virginia.
>
>
> - Original Message 
> From: patrick zandi < [EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Monday, January 22, 2007 2:47:44 PM
> Subject: Re: Logging if someone accessed form data from Crystal Reports
>
> ** Ron,
> I would say this is outside the Realm of ARS, as the DB connection is
> the issue..
> Now maybe BMC will add this feature in the future for tracking all data
> accessed with from DB level or ARS, but I do know know of anything like this
> yet.
>
> I would recommend checking your DB.. Oracle has Auditing Functionality,
> Also there are records for Listener connections, yet that does not tell you
> what tables.. so this is an Auditing withing the DB...
> Now once that is (DB Auditing) is running .. I am sure Remedy will
> access the Table records as its own.. for checking purposes just fine...
>
> Crystal is using ARODBC or ODBC  -- or a Data Base Connection..
>
> Help this get's you on the Correct Track..
>
> Have a Great day.
>
>
> On 1/22/07, Smith, Ron <[EMAIL PROTECTED] > wrote:
> >
> > ** We have the need to place electronic patient health information
> > into our Helpdesk application into permissioned off fields.  In this day and
> > age, Data Security in the Healthcare field is at DEFCON 5, I know from
> > personal experience at Providence.  We are about to implement workflow to
> > log when a User accesses the Permissioned data on a form, i.e.. could
> > have looked at a diary and attachment field.  We know what to do inside the
> > ARS environment to log this, but the question came up about a User going
> > through Crystal Reports.  Is there are way to identify a User could have
> > viewed the Permissioned data through Crystal and then fire workflow that we
> > could then update a Audit form like we do with workflow.  Or is this data
> > available else where that we could at least view and store for future
> > auditing purposes.
> >
> > Thanks,
> >
> > *Ron Smith*
> > *Web/Remedy System Developer*
> > *Providence Health System*
> > [EMAIL PROTECTED] *
> > *503-216-7866***
> >
> >
> > DISCLAIMER:
> > This message is intended for the sole use of the addressee, and may
> > contain information that is privileged, confidential and exempt from
> > disclosure under applicable law. If you are not the addressee you are hereby
> > notified that you may not use, copy, disclose, or distribute to anyone the
> > message or any information contained in the message. If you have received
> > this message in error, please immediately advise the sender by reply email
> > and delete this message.
> > __20060125___This posting was submitted with HTML
> > in it___
>
>
>
>
> --
> Patrick Zandi __20060125___This posting was
> submitted with HTML in it___
>
>
>
> --
> 8:00? 8:25? 8:40? Find a flick in no time
> with theYahoo! Search movie showtime shortcut.
> __20060125___This posting was submitted with HTML in
> it___
>



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Re: Logging if someone accessed form data from Crystal Reports

[patrick zandi]

Joe,
But that does not prevent someone connecting through the ODBC connectors
outside ARS and pull the data.
I  could use the DB to Gain access to ARS data, and you not know it... This
is the Hippa issue.
Auditing on the DB is a must.
(you might need an Admin position added - just to keep up with it, but it is
the Secure approach)


On 1/22/07, Joe DeSouza <[EMAIL PROTECTED]> wrote:


**  If crystal is the only external app using the AR System ODBC driver,
maybe you could try to log an attempt to perform a search, when the
CLIENT-TYPE is the AR ODBC driver.. I think the value for that is 6... I
haven't tried it but it must might be possible to write a piece of
workflow when the AR ODBC driver performs a search on the AR System
database...

Give that a shot...

Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.


- Original Message 
From: patrick zandi <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, January 22, 2007 2:47:44 PM
Subject: Re: Logging if someone accessed form data from Crystal Reports

** Ron,
I would say this is outside the Realm of ARS, as the DB connection is the
issue..
Now maybe BMC will add this feature in the future for tracking all data
accessed with from DB level or ARS, but I do know know of anything like this
yet.

I would recommend checking your DB.. Oracle has Auditing Functionality,
Also there are records for Listener connections, yet that does not tell you
what tables.. so this is an Auditing withing the DB...
Now once that is (DB Auditing) is running .. I am sure Remedy will access
the Table records as its own.. for checking purposes just fine...

Crystal is using ARODBC or ODBC  -- or a Data Base Connection..

Help this get's you on the Correct Track..

Have a Great day.


On 1/22/07, Smith, Ron <[EMAIL PROTECTED]> wrote:
>
> ** We have the need to place electronic patient health information into
> our Helpdesk application into permissioned off fields.  In this day and age,
> Data Security in the Healthcare field is at DEFCON 5, I know from personal
> experience at Providence.  We are about to implement workflow to log when a
> User accesses the Permissioned data on a form, i.e.. could have looked
> at a diary and attachment field.  We know what to do inside the ARS
> environment to log this, but the question came up about a User going through
> Crystal Reports.  Is there are way to identify a User could have viewed the
> Permissioned data through Crystal and then fire workflow that we could then
> update a Audit form like we do with workflow.  Or is this data available
> else where that we could at least view and store for future auditing
> purposes.
>
> Thanks,
>
> *Ron Smith*
> *Web/Remedy System Developer*
> *Providence Health System*
> [EMAIL PROTECTED] *
> *503-216-7866***
>
>
> DISCLAIMER:
> This message is intended for the sole use of the addressee, and may
> contain information that is privileged, confidential and exempt from
> disclosure under applicable law. If you are not the addressee you are hereby
> notified that you may not use, copy, disclose, or distribute to anyone the
> message or any information contained in the message. If you have received
> this message in error, please immediately advise the sender by reply email
> and delete this message.
> __20060125___This posting was submitted with HTML in
> it___




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with HTML in it___



--
8:00? 8:25? 8:40? Find a flick in no time
with theYahoo! Search movie showtime shortcut.
__20060125___This posting was submitted with HTML in
it___





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Re: Logging if someone accessed form data from Crystal Reports

[Joe DeSouza]

If crystal is the only external app using the AR System ODBC driver, maybe you 
could try to log an attempt to perform a search, when the CLIENT-TYPE is the AR 
ODBC driver.. I think the value for that is 6... I haven't tried it but it must 
might be possible to write a piece of workflow when the AR ODBC driver performs 
a search on the AR System database...

Give that a shot...
 
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.



- Original Message 
From: patrick zandi <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, January 22, 2007 2:47:44 PM
Subject: Re: Logging if someone accessed form data from Crystal Reports

** 
Ron, 
I would say this is outside the Realm of ARS, as the DB connection is the 
issue.. 
Now maybe BMC will add this feature in the future for tracking all data 
accessed with from DB level or ARS, but I do know know of anything like this 
yet.
 
I would recommend checking your DB.. Oracle has Auditing Functionality, Also 
there are records for Listener connections, yet that does not tell you what 
tables.. so this is an Auditing withing the DB... 
Now once that is (DB Auditing) is running .. I am sure Remedy will access the 
Table records as its own.. for checking purposes just fine... 
 
Crystal is using ARODBC or ODBC  -- or a Data Base Connection.. 
 
Help this get's you on the Correct Track.. 
 
Have a Great day.

 
On 1/22/07, Smith, Ron <[EMAIL PROTECTED]> wrote: 
** 
We have the need to place electronic patient health information into our 
Helpdesk application into permissioned off fields.  In this day and age, Data 
Security in the Healthcare field is at DEFCON 5, I know from personal 
experience at Providence.  We are about to implement workflow to log when a 
User accesses the Permissioned data on a form, i.e.. could have looked at a 
diary and attachment field.  We know what to do inside the ARS environment to 
log this, but the question came up about a User going through Crystal Reports.  
Is there are way to identify a User could have viewed the Permissioned data 
through Crystal and then fire workflow that we could then update a Audit form 
like we do with workflow.  Or is this data available else where that we could 
at least view and store for future auditing purposes. 
 
Thanks,
Ron Smith 
Web/Remedy System Developer 
Providence Health System 
[EMAIL PROTECTED] 
503-216-7866 
 
DISCLAIMER:
This message is intended for the sole use of the addressee, and may contain 
information that is privileged, confidential and exempt from disclosure under 
applicable law. If you are not the addressee you are hereby notified that you 
may not use, copy, disclose, or distribute to anyone the message or any 
information contained in the message. If you have received this message in 
error, please immediately advise the sender by reply email and delete this 
message. 
__20060125___This posting was submitted with HTML in it___ 



-- 
Patrick Zandi __20060125___This posting was submitted with 
HTML in it___


 

Any questions? Get answers on any topic at www.Answers.yahoo.com.  Try it now.

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Re: Logging if someone accessed form data from Crystal Reports

[patrick zandi]

Oh, and as a sidebar,
Defcon 5 is Safe and Happy,
Defcon 1 is Complete Alert, we are under attack.. FYI (for your information)
But I did get the point.
http://en.wikipedia.org/wiki/DEFCON



On 1/22/07, patrick zandi <[EMAIL PROTECTED]> wrote:


Ron,
I would say this is outside the Realm of ARS, as the DB connection is the
issue..
Now maybe BMC will add this feature in the future for tracking all data
accessed with from DB level or ARS, but I do know know of anything like this
yet.

I would recommend checking your DB.. Oracle has Auditing Functionality,
Also there are records for Listener connections, yet that does not tell you
what tables.. so this is an Auditing withing the DB...
Now once that is (DB Auditing) is running .. I am sure Remedy will access
the Table records as its own.. for checking purposes just fine...

Crystal is using ARODBC or ODBC  -- or a Data Base Connection..

Help this get's you on the Correct Track..

Have a Great day.


 On 1/22/07, Smith, Ron <[EMAIL PROTECTED]> wrote:
>
> ** We have the need to place electronic patient health information into
> our Helpdesk application into permissioned off fields.  In this day and age,
> Data Security in the Healthcare field is at DEFCON 5, I know from personal
> experience at Providence.  We are about to implement workflow to log when a
> User accesses the Permissioned data on a form, i.e.. could have looked
> at a diary and attachment field.  We know what to do inside the ARS
> environment to log this, but the question came up about a User going through
> Crystal Reports.  Is there are way to identify a User could have viewed the
> Permissioned data through Crystal and then fire workflow that we could then
> update a Audit form like we do with workflow.  Or is this data available
> else where that we could at least view and store for future auditing
> purposes.
>
> Thanks,
>
> *Ron Smith*
> *Web/Remedy System Developer*
> *Providence Health System*
> [EMAIL PROTECTED] *
> *503-216-7866***
>
>
> DISCLAIMER:
> This message is intended for the sole use of the addressee, and may
> contain information that is privileged, confidential and exempt from
> disclosure under applicable law. If you are not the addressee you are hereby
> notified that you may not use, copy, disclose, or distribute to anyone the
> message or any information contained in the message. If you have received
> this message in error, please immediately advise the sender by reply email
> and delete this message.
> __20060125___This posting was submitted with HTML in
> it___




--
Patrick Zandi





--
Patrick Zandi

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Re: Logging if someone accessed form data from Crystal Reports

[patrick zandi]

Ron,
I would say this is outside the Realm of ARS, as the DB connection is the
issue..
Now maybe BMC will add this feature in the future for tracking all data
accessed with from DB level or ARS, but I do know know of anything like this
yet.

I would recommend checking your DB.. Oracle has Auditing Functionality, Also
there are records for Listener connections, yet that does not tell you what
tables.. so this is an Auditing withing the DB...
Now once that is (DB Auditing) is running .. I am sure Remedy will access
the Table records as its own.. for checking purposes just fine...

Crystal is using ARODBC or ODBC  -- or a Data Base Connection..

Help this get's you on the Correct Track..

Have a Great day.


On 1/22/07, Smith, Ron <[EMAIL PROTECTED]> wrote:


** We have the need to place electronic patient health information into
our Helpdesk application into permissioned off fields.  In this day and age,
Data Security in the Healthcare field is at DEFCON 5, I know from personal
experience at Providence.  We are about to implement workflow to log when a
User accesses the Permissioned data on a form, i.e.. could have looked at
a diary and attachment field.  We know what to do inside the ARS environment
to log this, but the question came up about a User going through Crystal
Reports.  Is there are way to identify a User could have viewed the
Permissioned data through Crystal and then fire workflow that we could then
update a Audit form like we do with workflow.  Or is this data available
else where that we could at least view and store for future auditing
purposes.

Thanks,

*Ron Smith*
*Web/Remedy System Developer*
*Providence Health System*
[EMAIL PROTECTED]
*503-216-7866***


DISCLAIMER:
This message is intended for the sole use of the addressee, and may
contain information that is privileged, confidential and exempt from
disclosure under applicable law. If you are not the addressee you are hereby
notified that you may not use, copy, disclose, or distribute to anyone the
message or any information contained in the message. If you have received
this message in error, please immediately advise the sender by reply email
and delete this message.
__20060125___This posting was submitted with HTML in
it___





--
Patrick Zandi

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Patch 20

[Ken Mogensen]

Hello All.

I'm trying to get a better understanding regarding the Operation Impact column 
on the matrix table for the DST March 2007 change. On the matrix it states "Web 
Services and Import/Export time calculations will be off by 1 hour". Regarding 
Web Services, it's a non-issue we're not leveraging that at this time. 
Import/Export will be off by 1 hour; so if we don't import or export data then 
that too is a non-issue? We don't do that either. Am I understanding this 
correctly?

we're on:
ARS 6.0.1 patch 1420
Mid Tier 6.03.00 patch 15
ITSM HPD 5.5

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Logging if someone accessed form data from Crystal Reports

[Smith, Ron]

We have the need to place electronic patient health information into our
Helpdesk application into permissioned off fields.  In this day and age,
Data Security in the Healthcare field is at DEFCON 5, I know from
personal experience at Providence.  We are about to implement workflow
to log when a User accesses the Permissioned data on a form, i.e.. could
have looked at a diary and attachment field.  We know what to do inside
the ARS environment to log this, but the question came up about a User
going through Crystal Reports.  Is there are way to identify a User
could have viewed the Permissioned data through Crystal and then fire
workflow that we could then update a Audit form like we do with
workflow.  Or is this data available else where that we could at least
view and store for future auditing purposes.
 
Thanks,

Ron Smith 
Web/Remedy System Developer 
Providence Health System 
[EMAIL PROTECTED] 
503-216-7866 

 


DISCLAIMER:
This message is intended for the sole use of the addressee, and may contain 
information that is privileged, confidential and exempt from disclosure under 
applicable law. If you are not the addressee you are hereby notified that you 
may not use, copy, disclose, or distribute to anyone the message or any 
information contained in the message. If you have received this message in 
error, please immediately advise the sender by reply email and delete this 
message.

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Re: 5.x User Client Against 7.x AR Server

[Axton]

Also, if using a unicode db, using pre 7.0.01 clients will cause a massive
memory leak in the arserverd.  I believe this is fixed in patch 001.  We
received pre-QA patch 001 that addressed the issue, but I see no mention of
the issue in the server readme for 7.0.01 server patch 001.

Axton Grams


On 1/22/07, Shellman, David <[EMAIL PROTECTED]> wrote:


Be careful.  Some 6.x and 7.x workflow will not work with the 5.x
client.  Fields that are set as Drop List for Menu will not display
correctly.  There is also a known issue with 7.x server set for uni-code
and memory leaks with older clients.

I don't remember the other issues off the top of my head.

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Stephen Earl
Sent: Monday, January 22, 2007 1:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: 5.x User Client Against 7.x AR Server

we have 5.x clients here against a 7.0.1 server all is fine apart from
of course the lack of support for 6.x or 7.x features such as
navigation bars, tree fields etc...

Stephen

On 22/01/07, Kyle Whitley <[EMAIL PROTECTED]> wrote:
> Anyone know if the 5.x user client will work against a 7.x AR Server?
I
> know it wouldn't be officially supported.
>
> Thanks
>
> Kyle
>
> --
> Kyle Whitley
> IT System Support Professional
> Office of Information and Instructional Technology (OIIT)
> Board of Regents of the University System of Georgia
>
>

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Re: 5.x User Client Against 7.x AR Server

[Shellman, David]

Be careful.  Some 6.x and 7.x workflow will not work with the 5.x
client.  Fields that are set as Drop List for Menu will not display
correctly.  There is also a known issue with 7.x server set for uni-code
and memory leaks with older clients.

I don't remember the other issues off the top of my head.

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Stephen Earl
Sent: Monday, January 22, 2007 1:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: 5.x User Client Against 7.x AR Server

we have 5.x clients here against a 7.0.1 server all is fine apart from
of course the lack of support for 6.x or 7.x features such as
navigation bars, tree fields etc...

Stephen

On 22/01/07, Kyle Whitley <[EMAIL PROTECTED]> wrote:
> Anyone know if the 5.x user client will work against a 7.x AR Server?
I
> know it wouldn't be officially supported.
>
> Thanks
>
> Kyle
>
> --
> Kyle Whitley
> IT System Support Professional
> Office of Information and Instructional Technology (OIIT)
> Board of Regents of the University System of Georgia
>
>

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>


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Re: 5.x User Client Against 7.x AR Server

[Stephen Earl]

we have 5.x clients here against a 7.0.1 server all is fine apart from
of course the lack of support for 6.x or 7.x features such as
navigation bars, tree fields etc...

Stephen

On 22/01/07, Kyle Whitley <[EMAIL PROTECTED]> wrote:

Anyone know if the 5.x user client will work against a 7.x AR Server?  I
know it wouldn't be officially supported.

Thanks

Kyle

--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia

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5.x User Client Against 7.x AR Server

[Kyle Whitley]

Anyone know if the 5.x user client will work against a 7.x AR Server?  I 
know it wouldn't be officially supported.


Thanks

Kyle

--
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IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia

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Re: Email Engine used for paging (U)

[Hennigan, Sandra H CTR OSD-CIO]

UNCLASSIFIED

With paging, be sure that your message doesn't exceed character limits.
Example: Subject line may have a 128 character limit.  Also, special
characters can be incorrectly interpreted, like using parenthesis or
dashes.

Sandra Hennigan

OSD Remedy Administrator
Office # 703-602-2525 x251
CACI - Ever Vigilant(tm)

Apparently, there is nothing that cannot happen today.  Mark Twain


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Monday, January 22, 2007 12:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine used for paging


Try sending the message to your email address.  Look for anything odd.
Often a service provider will not accept an email if the from email
address is not valid.  It could also be a formatting issue.  Once you
have a test email sent to you then copy and paste the message into a new
email.  Send that on.  Also forward the original.

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darwish, Sameh
Sent: Monday, January 22, 2007 12:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine used for paging

Thanks Dave,
I actually did test with the email address and it work Sameh. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: January 22, 2007 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine used for paging

Most likely the email engine log is showing that the message was sent.
It wouldn't show successful delivery to the service provider.

There are several reasons why this could be happening and they may not
be related to the AR System.  The service provider may be rejecting the
email.  The email address may be invalid.  Service provider no longer
accepts message through SMTP Gateway.

Have you tried sending a test message through your email address?

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sameh Darwish
Sent: Monday, January 22, 2007 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Email Engine used for paging

Fellow Professionals,
We are currently using the email engine to page (email Page) a person.
The email engine log indicates successful delivery however, the person
is not paged. 

Platform: ARS 6.3.19 (Unix)E6800
Oracle: 10Gr2


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zsystem password reset every 90 days

[John Kelley]

I am trying to find out what other companies do if their companys password 
policy is set every 90 days, concerning systems using AREA LDAP 
configuration.

Does anyone have an automated process for the password change for zsystem?



Any thoughts or Suggestions.







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Re: Alert and Java API

[Luis Andrade]

Problem solved!
I must send a "ack" message in the server´s OutputStream before
receive any alert.

Thanks
Luis

On 1/22/07, Luis Andrade <[EMAIL PROTECTED]> wrote:

Hi there,

  I´m trying to code a java application to receive ARS Alerts. Java
1.5 and ARS 6.3.

  My server has 3 alerts for my user.
  I open the socket, register for alerts, but, I only receive one
message from socket, and that message only contains server IP and
message type. All other fields are blank!
  Even if I regenerate the alerts, no other message is receveid in socket.

  I searched the archives, but did not find any answer.

  Someone has any idea?
  Thanks in advance
  Luis


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Alert and Java API

[Luis Andrade]

Hi there,

 I´m trying to code a java application to receive ARS Alerts. Java
1.5 and ARS 6.3.

 My server has 3 alerts for my user.
 I open the socket, register for alerts, but, I only receive one
message from socket, and that message only contains server IP and
message type. All other fields are blank!
 Even if I regenerate the alerts, no other message is receveid in socket.

 I searched the archives, but did not find any answer.

 Someone has any idea?
 Thanks in advance
 Luis

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Re: Email Engine used for paging

[L. J. Head]

Well...as you can tell...Email is not a guaranteed delivery scenario.  I
would suggest trying to do snpp paging if it is an option with the
provider...at least with SNPP you get confirmation from the provider that
the message was accepted...you still cannot guarantee delivery...but it's a
bit more reliable than email...and faster too 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sameh Darwish
Sent: Monday, January 22, 2007 9:41 AM
To: arslist@ARSLIST.ORG
Subject: Email Engine used for paging

Fellow Professionals,
We are currently using the email engine to page (email Page) a person. The
email engine log indicates successful delivery however, the person is not
paged. 

Platform: ARS 6.3.19 (Unix)E6800
Oracle: 10Gr2


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Re: Email Engine used for paging

[Shellman, David]

Try sending the message to your email address.  Look for anything odd.
Often a service provider will not accept an email if the from email
address is not valid.  It could also be a formatting issue.  Once you
have a test email sent to you then copy and paste the message into a new
email.  Send that on.  Also forward the original.

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darwish, Sameh
Sent: Monday, January 22, 2007 12:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine used for paging

Thanks Dave,
I actually did test with the email address and it work
Sameh. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: January 22, 2007 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine used for paging

Most likely the email engine log is showing that the message was sent.
It wouldn't show successful delivery to the service provider.

There are several reasons why this could be happening and they may not
be related to the AR System.  The service provider may be rejecting the
email.  The email address may be invalid.  Service provider no longer
accepts message through SMTP Gateway.

Have you tried sending a test message through your email address?

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sameh Darwish
Sent: Monday, January 22, 2007 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Email Engine used for paging

Fellow Professionals,
We are currently using the email engine to page (email Page) a person.
The
email engine log indicates successful delivery however, the person is
not paged. 

Platform: ARS 6.3.19 (Unix)E6800
Oracle: 10Gr2


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Re: Email Engine used for paging

[Darwish, Sameh]

Thanks Dave,
I actually did test with the email address and it work
Sameh. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: January 22, 2007 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine used for paging

Most likely the email engine log is showing that the message was sent.
It wouldn't show successful delivery to the service provider.

There are several reasons why this could be happening and they may not
be related to the AR System.  The service provider may be rejecting the
email.  The email address may be invalid.  Service provider no longer
accepts message through SMTP Gateway.

Have you tried sending a test message through your email address?

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sameh Darwish
Sent: Monday, January 22, 2007 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Email Engine used for paging

Fellow Professionals,
We are currently using the email engine to page (email Page) a person.
The
email engine log indicates successful delivery however, the person is
not paged. 

Platform: ARS 6.3.19 (Unix)E6800
Oracle: 10Gr2


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Re: Email Engine used for paging

[Dan Caissie]

We had that problem here when they moved to a new Exchanger server also
and as Dave said they might have SMTP turned off.



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Monday, January 22, 2007 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine used for paging

Most likely the email engine log is showing that the message was sent.
It wouldn't show successful delivery to the service provider.

There are several reasons why this could be happening and they may not
be related to the AR System.  The service provider may be rejecting the
email.  The email address may be invalid.  Service provider no longer
accepts message through SMTP Gateway.

Have you tried sending a test message through your email address?

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sameh Darwish
Sent: Monday, January 22, 2007 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Email Engine used for paging

Fellow Professionals,
We are currently using the email engine to page (email Page) a person.
The 
email engine log indicates successful delivery however, the person is
not 
paged. 

Platform: ARS 6.3.19 (Unix)E6800
Oracle: 10Gr2


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Re: Email Engine used for paging

[Shellman, David]

Most likely the email engine log is showing that the message was sent.
It wouldn't show successful delivery to the service provider.

There are several reasons why this could be happening and they may not
be related to the AR System.  The service provider may be rejecting the
email.  The email address may be invalid.  Service provider no longer
accepts message through SMTP Gateway.

Have you tried sending a test message through your email address?

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sameh Darwish
Sent: Monday, January 22, 2007 11:41 AM
To: arslist@ARSLIST.ORG
Subject: Email Engine used for paging

Fellow Professionals,
We are currently using the email engine to page (email Page) a person.
The 
email engine log indicates successful delivery however, the person is
not 
paged. 

Platform: ARS 6.3.19 (Unix)E6800
Oracle: 10Gr2


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Email Engine used for paging

[Sameh Darwish]

Fellow Professionals,
We are currently using the email engine to page (email Page) a person. The 
email engine log indicates successful delivery however, the person is not 
paged. 

Platform: ARS 6.3.19 (Unix)E6800
Oracle: 10Gr2

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Unix Source Control

[Sameh Darwish]

Greetings All,
This would be my forst posting in a loong time

Does anyone know of any source control tools that is Unix based other than 
PVCS that Remedy currently has published in the Admin tool.

I am currently using Unix E6800 ARS 6.3.19 (server) and ITSM 6.x, CMDB 
1.1.3

Thanks
Sameh Darwish
EDS Canada Ltd.

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Re: need clarification......

[Carey Matthew Black]

LJ.

And the real problem is that the filter has no idea if it was call in
the context of an AL Push action, FL Push action, Web Service call, or
a Client "Submit/Modify" action. It just knows that the SERVER is
doing a Submit or Modify and not how it was asked to do that type of
transaction. ( So I doubt you can solve this problem, with the
restrictions requested, "properly" without some kind of "flag" between
the Client and Server, or Server and Client.)

And even worst than that, there could be other client settings that
alter what values are on the client after a Submit/Modify. (like "keep
previous after submit" or "Clear all after Submit".)


ARS tenet:

What must always or NEVER happen needs to be a Filter.  ( Business Rules )
What could happen, depending on a user choice, should most likely be
an active link. ( User Help functions.)



So if the "Button push" must always happen when the filter detects
some condition then that workflow needs to be in Filters and not
Active Links. (And if the button could also be user requested then it
likely should be changed to pass a flag to trigger the same filters in
question to to their job as part of a Modify action.)

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

On 1/22/07, L. J. Head <[EMAIL PROTECTED]> wrote:

**

you will notice that the PERFORM ACTION ACTIVE LINK says it  runs in AL but not 
in F/E...so unless your using a Filter to set a flag and  having an AL fire 
after submit/modify to check that flagunless you have an  AL that is doing 
a push to the form that is having the filter fire...then you  could just have 
another AL later in execution order do a check to see that the  flag is 
set...and then push the button if it is...

 








-Original  Message-
From: Action Request System discussion  list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kalyan Krishna  Nethy
Sent: Monday, January 22, 2007 4:55 AM
To:  arslist@ARSLIST.ORG
Subject: need clarification..

Hi,

Need  solution for the following problem:


i wrote runprocess :PERFORM  ACTION ACTIVE LINK 1 ("button")in filter in
submit mode.This will call  another set of active link which was written on
that button.
If i write  this PERFORM ACTION ACTIVE LINK 1 in activelink,it is working
fine by calling  all those activelink which are written for that button.But i
wrote this  action in filter.It is giving error.
I need to run in filter.Do we have any  other way to work this process  in
filter

Thanks
Kalyan.


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Re: Patch 20 - Install Issues

[Dudley, Joelie]

Using the installer worked…thanks  ☺

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Frank Caruso
Sent: Monday, January 22, 2007 8:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Patch 20 - Install Issues

** We are on a different platform but found that we could not just install the 
specified files but had to run the full install package. Without running the 
install package the server complained about missing many .so files.


On 1/22/07, CONDREA, Daniel <[EMAIL PROTECTED]> wrote:
Hi All,

"The specified module could not be found."

In my case I discovered that "DWMAPI.DLL" is missing.

Daniel

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Dudley, Joelie
Sent: 22 January 2007 15:29
To: arslist@ARSLIST.ORG
Subject: Patch 20 - Install Issues 

Anyone have any issues with installing Patch 20 on Windows 2003, ARS 6.3
Patch 17 with ITSM installed (All apps), MS SQL 2000?

First, I cannot find four files to replace:

Arfjavascr63.dll, ardlib.dll , Flahboard.dll, upmssql.dll

After I replace all the other files which can be found and I try to
start the server, the server terminates and this is in the error log:



Mon Jan 22 08:23:45 2007  390695 : An error has occurred while loading a 
plug-in. (ARERR 8756)
Mon Jan 22 08:23:45 2007 arealdap.dll: The specified module could
not be found.

Mon Jan 22 08:23:45 2007  390695 : An error has occurred while loading a
plug-in. (ARERR 8756)
Mon Jan 22 08:23:45 2007 ardbcldap.dll: The specified module could
not be found.

Any ideas???

Any help/assistance is appreciated


Joelie Dudley
Application Developer
555 Walnut Street 
7th Floor, Forum Place
Harrisburg, PA 17110
Phone: (717) 772-8143



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Specific Integration, Inc. 
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249 __20060125___This posting was submitted with 
HTML in it___ 

Re: Opening a new browser window

[Heider, Stephen]

...on a related note, if you need to determine if a particular program
is installed you could use a Set Fields $PROCESS$.  

$zTmpField1$ = "C:\Program Files\DameWare Development\DameWare Mini
Remote Control\dwrcc.exe"

$zTmpField2$ = $PROCESS$ cmd.exe /c "if exist """$zTmpField1$""" (echo
Yes) else (echo No)"

The next Run If qualification would be:  'zTmpField2' LIKE "Y%"

You could use this to test for other browsers.

When users login and first load the startup form I test for the
existence of certain programs and versions, for example Excel, Outlook,
Remote Control, IE, etc.  I store the full path's in global fields so
that whenever I need a path to a program I only have to add the
particular global field to a new form.


Stephen

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
Sent: Monday, January 22, 2007 10:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Opening a new browser window

Thanks to all who replied to this.

To explain better what I was trying to do, we have a field that contains
a FedEx tracking number.  Management wanted to be able to have a user
click a link, and have just FedEx's basic tracking information appear
within a Remedy Dislpay Only form.  They also wanted the ability to copy
and paste as a table.

I created a small shell script called fedex:
wget -O t1 -q --proxy
http://mobile.fedex.com/wince/tracking_query.xml?trackNumber=$1
cat t1

(I chose http://mobile.fedex.com, as their interface is already quite
stripped down, and it changes very infrequently)

I was then able to perform the following Set Field for a View field:
$PROCESS$ @@:/RMD/home/rmduow01/fedex $FedEx Tracking Number$

A few more Set Field Functions called within the same active link, as
viola, only the info we need, and everything looks pretty as it's now
formatted as a table similar to the following:
Tracking No:  
Status: Delivered  
Shipping Date:  MM/DD/  
Delivery Location:  ANYTOWN, OH  
Delivery Date/Time: MM/DD/ HH:MM  
Signed By:  C.FARLEY
Service Type:   FedEx XDay Service  

It was later requested that I add a link to this form, so that if a user
wanted to, they could easily  open the FedEx tracking page.

My preference was Michiel had suggested, to use a View field in a DO
form.  My preference did not win out, and it was decided that it should
open in a new window using a user's default browser, with all the trim.

Previously, when we'd only had Internet Explorer, I'd done links similar
to how Stephen suggested, such as:  
"C:\Program Files\Internet Explorer\IEXPLORE.EXE"
http://fedex.com/Tracking?tracknumbers=

Now that we have multiple browsers, this is trickier.  I ended up
combining Steve's suggestion with one from a coworker, and option C from
the original email.  I ended up using the following Set Field to detect
if "Reuse windows for launching shortcuts" is checked within Internet
Explorer:
$PROCESS$ for /f "delims=x tokens=2" %f in ('reg query
"HKCU\Software\Microsoft\Internet Explorer\Main"^|find
"AllowWindowReuse"') do @echo %f

If a 0 is returned, I then use option C from a hidden button, and then
unhide the button.  This allows the FedEx site to open in new tab in IE7
or Opera, or a new windows in IE6.

If a 1 is returned, I append the following to the HTML inside the View
field:
http://fedex.com/Tracking?tracknumbers=";
target="_blank">URL name

This forces the link to open in a new browser window.

Thanks again all,

Eric Cleereman


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Heider, Stephen
Sent: Thursday, January 18, 2007 7:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Opening a new browser window


The way I do it here is to run IE's .exe with the URL in a Run Process.
 
"C:\Program Files\Internet Explorer\IEXPLORE.EXE"  http:\\google.com
 
This opens the URL in a new window.
 
Stephen



From: Action Request System discussion list(ARSList) on behalf of
Michiel Beijen
Sent: Thu 1/18/2007 6:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Opening a new browser window


** Hi Eric,

I do not know what your users are supposed to be using their browsers
for, but one option might be is to create a Remedy DO form with a View
field on it with the URL you want and open this using workflow. Now you
can control how this will open. This might be a solution if you only
want them to be on one site and the drawback is that there is no
navigation available (back button and stuff like that). 

Kind regards,

Michiel


On 1/17/07, Eric Cleereman (IT) <[EMAIL PROTECTED] > wrote: 

** 

Hi All, 

A majority of my users using WUT 6.3 with assorted patches.
They have a mix of browsers, including Internet Explorer and Op

Re: 7.00.01 Patch 1

[Axton]

It looks like the only files on the ftp server (filedownload.bmc.com) are
the client (admin/user/alert).

Axton


On 1/22/07, Bruce Scott <[EMAIL PROTECTED]> wrote:


** I've seen this before.  The directory structure is beginning to shape
up and files will be uploaded throughout the day.  I can already see the
Administrator client file.

Thanks,

Bruce Scott

Application Developer - Remedy

SSG, PetSMART, Inc.

eMail:  [EMAIL PROTECTED]


 --
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *David Yearsley
*Sent:* Monday, January 22, 2007 8:06 AM
*To:* arslist@ARSLIST.ORG
*Subject:* 7.00.01 Patch 1

** I noticed that 7.00.01 patch 1 is on Remedy's website, but when I try
an access it, there is a message it can't find the file.

Has anyone else had this problem?
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Re: need clarification......

[L. J. Head]

you will notice that the PERFORM ACTION ACTIVE LINK says it runs in AL but
not in F/E...so unless your using a Filter to set a flag and having an AL
fire after submit/modify to check that flagunless you have an AL that is
doing a push to the form that is having the filter fire...then you could
just have another AL later in execution order do a check to see that the
flag is set...and then push the button if it is...

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Smith, Ron
Sent: Monday, January 22, 2007 8:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: need clarification..


** 
Is there a way to have a filter fire a series of Active links, like the
PERFORM ACTION ACTIVE LINK command is explained in the manual?
 

Ron Smith 
Web/Remedy System Developer 
Providence Health System 
[EMAIL PROTECTED] 
503-216-7866 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Monday, January 22, 2007 7:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: need clarification..


** 
I think he is not trying to have a button fire a filter...but instead trying
to have a filter push a buttonafter further reflection the opposite
would work (in theory)...if you have your filter set a flag field...and then
have an AL that fires on after submit or after modify and check for that
flag...then push the button...that might just work

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore
Sent: Monday, January 22, 2007 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: need clarification..


** 
If you really need to work a filter off the action of a button, you could
have an active link update an field and save the record.  Your filter could
fire off the flag being set in that field.  I recommend you don't use this
solution.  If you explained what you are trying to do, the list might be
able to suggest a better alternative. 

.   



"L. J. Head" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 


01/22/2007 09:48 AM 


Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 

cc

Subject
Re: need clarification..






Filters cannot push buttons.  Sorry 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kalyan Krishna Nethy
Sent: Monday, January 22, 2007 4:55 AM
To: arslist@ARSLIST.ORG
Subject: need clarification..

Hi,

Need solution for the following problem:


i wrote runprocess :PERFORM ACTION ACTIVE LINK 1 ("button")in filter in
submit mode.This will call another set of active link which was written on
that button.
If i write this PERFORM ACTION ACTIVE LINK 1 in activelink,it is working
fine by calling all those activelink which are written for that button.But i
wrote this action in filter.It is giving error.
I need to run in filter.Do we have any other way to work this process in
filter

Thanks
Kalyan.


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Re: Trace a user to an IP address?

[Heider, Stephen]

Jim,

I capture the IP address and store it with other computer and user data
in a logging form when users log in.  You could add a filter that emails
you anytime a specific username is used to login.

Stephen
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guy Remedy
Sent: Friday, January 19, 2007 3:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Trace a user to an IP address?

Jim, 

Using the logs is not the only way to capture this type of information.
It is also possible to capture the Workstation and USERID using Remedy
workflow at the time of login.  I have implemented this in past
engagements but have not attempted to do the same for IP.  You should
however be able to determine the IP if you have the Workstation name.  

I am assuming that your role is more management than technical when it
comes to Remedy.  Have you discussed this with your Remedy Development
team?  I am sure they will be able to explore this and other potential
solutions.  Cheers,

Guy Remedy


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Re: need clarification......

[Smith, Ron]

Is there a way to have a filter fire a series of Active links, like the
PERFORM ACTION ACTIVE LINK command is explained in the manual?
 

Ron Smith 
Web/Remedy System Developer 
Providence Health System 
[EMAIL PROTECTED] 
503-216-7866 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Monday, January 22, 2007 7:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: need clarification..


** 
I think he is not trying to have a button fire a filter...but instead
trying to have a filter push a buttonafter further reflection the
opposite would work (in theory)...if you have your filter set a flag
field...and then have an AL that fires on after submit or after modify
and check for that flag...then push the button...that might just work



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore
Sent: Monday, January 22, 2007 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: need clarification..


** 
If you really need to work a filter off the action of a button, you
could have an active link update an field and save the record.  Your
filter could fire off the flag being set in that field.  I recommend you
don't use this solution.  If you explained what you are trying to do,
the list might be able to suggest a better alternative. 

   



"L. J. Head" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

01/22/2007 09:48 AM 
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG 
cc
Subject
Re: need clarification..






Filters cannot push buttons.  Sorry 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kalyan Krishna Nethy
Sent: Monday, January 22, 2007 4:55 AM
To: arslist@ARSLIST.ORG
Subject: need clarification..

Hi,

Need solution for the following problem:


i wrote runprocess :PERFORM ACTION ACTIVE LINK 1 ("button")in filter in
submit mode.This will call another set of active link which was written
on
that button.
If i write this PERFORM ACTION ACTIVE LINK 1 in activelink,it is working
fine by calling all those activelink which are written for that
button.But i
wrote this action in filter.It is giving error.
I need to run in filter.Do we have any other way to work this process in
filter

Thanks
Kalyan.



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Re: Opening a new browser window

[Eric Cleereman (IT)]

Thanks to all who replied to this.

To explain better what I was trying to do, we have a field that contains a 
FedEx tracking number.  Management wanted to be able to have a user click a 
link, and have just FedEx's basic tracking information appear within a Remedy 
Dislpay Only form.  They also wanted the ability to copy and paste as a table.

I created a small shell script called fedex:
wget -O t1 -q --proxy 
http://mobile.fedex.com/wince/tracking_query.xml?trackNumber=$1
cat t1

(I chose http://mobile.fedex.com, as their interface is already quite stripped 
down, and it changes very infrequently)

I was then able to perform the following Set Field for a View field:
$PROCESS$ @@:/RMD/home/rmduow01/fedex $FedEx Tracking Number$

A few more Set Field Functions called within the same active link, as viola, 
only the info we need, and everything looks pretty as it's now formatted as a 
table similar to the following:
Tracking No:  
Status: Delivered  
Shipping Date:  MM/DD/  
Delivery Location:  ANYTOWN, OH  
Delivery Date/Time: MM/DD/ HH:MM  
Signed By:  C.FARLEY
Service Type:   FedEx XDay Service  

It was later requested that I add a link to this form, so that if a user wanted 
to, they could easily  open the FedEx tracking page.

My preference was Michiel had suggested, to use a View field in a DO form.  My 
preference did not win out, and it was decided that it should open in a new 
window using a user's default browser, with all the trim.

Previously, when we'd only had Internet Explorer, I'd done links similar to how 
Stephen suggested, such as:  
"C:\Program Files\Internet Explorer\IEXPLORE.EXE"  
http://fedex.com/Tracking?tracknumbers=

Now that we have multiple browsers, this is trickier.  I ended up combining 
Steve's suggestion with one from a coworker, and option C from the original 
email.  I ended up using the following Set Field to detect if "Reuse windows 
for launching shortcuts" is checked within Internet Explorer:
$PROCESS$ for /f "delims=x tokens=2" %f in ('reg query 
"HKCU\Software\Microsoft\Internet Explorer\Main"^|find "AllowWindowReuse"') do 
@echo %f

If a 0 is returned, I then use option C from a hidden button, and then unhide 
the button.  This allows the FedEx site to open in new tab in IE7 or Opera, or 
a new windows in IE6.

If a 1 is returned, I append the following to the HTML inside the View field:
http://fedex.com/Tracking?tracknumbers="; 
target="_blank">URL name

This forces the link to open in a new browser window.

Thanks again all,

Eric Cleereman


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Heider, Stephen
Sent: Thursday, January 18, 2007 7:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Opening a new browser window


The way I do it here is to run IE's .exe with the URL in a Run Process.
 
"C:\Program Files\Internet Explorer\IEXPLORE.EXE"  http:\\google.com
 
This opens the URL in a new window.
 
Stephen



From: Action Request System discussion list(ARSList) on behalf of Michiel Beijen
Sent: Thu 1/18/2007 6:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Opening a new browser window


** Hi Eric,

I do not know what your users are supposed to be using their browsers for, but 
one option might be is to create a Remedy DO form with a View field on it with 
the URL you want and open this using workflow. Now you can control how this 
will open. This might be a solution if you only want them to be on one site and 
the drawback is that there is no navigation available (back button and stuff 
like that). 

Kind regards,

Michiel


On 1/17/07, Eric Cleereman (IT) <[EMAIL PROTECTED] > wrote: 

** 

Hi All, 

A majority of my users using WUT 6.3 with assorted patches.  They have 
a mix of browsers, including Internet Explorer and Opera in assorted versions.  
They are all using Windows 2000, XP, or 2003. 

I am looking to create an Active Link which will open a specific URL in 
the user's default browser, in a new Window. 
I've tried the following Run Processes: 

A) PERFORM-ACTION-OPEN-URL new http://$URL$ 

B) cmd /c start http://$URL$ 

C) rundll32 url.dll,FileProtocolHandler http://$URL$ 

D) explorer "http://$URL$"; 

The problem I run into is within Internet Explorer.  There is a setting 
under Options \ Advanced for Reuse windows for launching shortcuts.  This is 
checked by default.  If it is checked, options A - C all open in an existing 
browser window if one exists.  Option D does work, but it open the new window 
behind the WUT. 

I've Googled the heck out of this, and have not found any real good 
answer.  Does anyone have a way to force remedy to open a specific URL fro

Re: need clarification......

[L. J. Head]

I think he is not trying to have a button fire a filter...but instead trying
to have a filter push a buttonafter further reflection the opposite
would work (in theory)...if you have your filter set a flag field...and then
have an AL that fires on after submit or after modify and check for that
flag...then push the button...that might just work

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore
Sent: Monday, January 22, 2007 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: need clarification..


** 
If you really need to work a filter off the action of a button, you could
have an active link update an field and save the record.  Your filter could
fire off the flag being set in that field.  I recommend you don't use this
solution.  If you explained what you are trying to do, the list might be
able to suggest a better alternative. 

.   



"L. J. Head" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 


01/22/2007 09:48 AM 


Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 

cc

Subject
Re: need clarification..






Filters cannot push buttons.  Sorry 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kalyan Krishna Nethy
Sent: Monday, January 22, 2007 4:55 AM
To: arslist@ARSLIST.ORG
Subject: need clarification..

Hi,

Need solution for the following problem:


i wrote runprocess :PERFORM ACTION ACTIVE LINK 1 ("button")in filter in
submit mode.This will call another set of active link which was written on
that button.
If i write this PERFORM ACTION ACTIVE LINK 1 in activelink,it is working
fine by calling all those activelink which are written for that button.But i
wrote this action in filter.It is giving error.
I need to run in filter.Do we have any other way to work this process in
filter

Thanks
Kalyan.


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Re: need clarification......

[Ben Cantatore]

If you really need to work a filter off the action of a button, you could 
have an active link update an field and save the record.  Your filter 
could fire off the flag being set in that field.  I recommend you don't 
use this solution.  If you explained what you are trying to do, the list 
might be able to suggest a better alternative.

. 



"L. J. Head" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

01/22/2007 09:48 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: need clarification..






Filters cannot push buttons.  Sorry 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kalyan Krishna Nethy
Sent: Monday, January 22, 2007 4:55 AM
To: arslist@ARSLIST.ORG
Subject: need clarification..

Hi,

Need solution for the following problem:


i wrote runprocess :PERFORM ACTION ACTIVE LINK 1 ("button")in filter in
submit mode.This will call another set of active link which was written on
that button.
If i write this PERFORM ACTION ACTIVE LINK 1 in activelink,it is working
fine by calling all those activelink which are written for that button.But 
i
wrote this action in filter.It is giving error.
I need to run in filter.Do we have any other way to work this process in
filter

Thanks
Kalyan.


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Re: Email Notifications not working

[Luttmann, Michael W Ctr 21 SCS/SCBBN]

I would check with your Exchange administrator(s) and make sure that the
Exchange Server is configured to ACCEPT incoming connections via SMTP.
It is disabled by default, I believe. 

Michael W. Luttmann 
Senior Database Administrator 
[EMAIL PROTECTED] 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Remedy Developer
Sent: Saturday, January 20, 2007 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Email Notifications not working

** 
Hey Carey,
Thanks for the info. I would surely look into the same.
 
Rgds,
Frank

 
On 1/20/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote: 

Frank,

Hum... based on the limited info you provided I am not sure
where the
break down is. But here is some information that might help you
figure 
it out based on the rest of the data you see in the logs.

( I am only talking about outbound email here. )

What the Email Engine does is login to the ARS sever (using the
application password) and get the Email Config info. Assuming
that 
works then it should be able to also read data from the AR
System
Email Messages form. It will use the Email Config info to "do
the
right thing" with messages that are waiting to be sent. ('Send
Message' = "Yes")

If the Email Engine is getting this far and failing to connect
to the
SMTP server then I think you will only see errors in the email
engine
logs. (But you might also see AR System Email Error Log form
entries 
too.)


ON the other hand

If the Email Engine is unable to talk to the ARS server (via the
application password) then it will not even be able to read the
Email
Config form or the "AR System Email Messages" form. 


So if that Authentication error is specific to the SMTP server,
then
you likely need to fix the data in the MailBox Config form. (or
maybe
your NT Account has been locked/disabled/password changed?)

If the Authentication error is specific to the Email Engine
login to
ARS, then you need to updates is "application password" in it's
config
file. (See the docs for details.)

HTH.

--
Carey Matthew Black 
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

On 1/20/07, Remedy Developer < [EMAIL PROTECTED]
 > wrote:
> **
> Hi Fred,
>  My emaild.sh_log contains "Authentication
failure-Severe". What I would
> like to know first of all is that do we have to specify User
name and 
> password in Email Config form for Solaris.
>
> Rgds.,
> Frank
>
> On 1/18/07, Grooms, Frederick W <[EMAIL PROTECTED]>
wrote: 
> > **
> >
> > What does your emaild.sh_log have in it?  (Usually located
in  engine install dir>/Logs )
> >
> > Fred
> >
> >  
>  From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG ] On Behalf Of Remedy Developer
> > Sent: Thursday, January 18, 2007 11:04 AM 
> > To: arslist@ARSLIST.ORG
> > Subject: Email Notifications not working
> >
> > Hi All,
> > My environment is as follows:
> > ARS 6.3 server patch 18 installed on Sun Solaris 5.9 with
Oracle 9i
> database and Email Engine 6.3. My exchange server is Microsoft
Exchange and
> for outgoing the protocol is SMTP relay with outgoing port as
25. I do not 
> have SSL enabled.
> > I am providing the username and password of the user that I
am trying to
> send the email to in Email configuration form and I have the
same user
> configured in my User form with the same Email Address. 
> >
> > My Email configuration form is configured correctly and when
I try sending
> email from Email Messages form, it says "Yes" instead of
"Sent". I do not
> have any clue as to why the notification is not going. Kindly
help. 
> >
> > Rgds.,
> > Frank



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Re: 7.00.01 Patch 1

[Bruce Scott]

I've seen this before.  The directory structure is beginning to shape up
and files will be uploaded throughout the day.  I can already see the
Administrator client file.
 
Thanks,

Bruce Scott

Application Developer - Remedy

SSG, PetSMART, Inc.

eMail:  [EMAIL PROTECTED]

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley
Sent: Monday, January 22, 2007 8:06 AM
To: arslist@ARSLIST.ORG
Subject: 7.00.01 Patch 1


** 
I noticed that 7.00.01 patch 1 is on Remedy's website, but when I try an
access it, there is a message it can't find the file.
 
Has anyone else had this problem?
__20060125___This posting was submitted with HTML in
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The information contained in this electronic mail message, including 
attachments, if any, is PetSmart confidential information.  It is intended only 
for the use of the person(s) named above.  If the reader of this message is not 
the intended recipient, or has received this message in error, you are hereby 
notified that any review, dissemination, distribution or copying of this 
communication is strictly prohibited.  If you are not the intended recipient or 
have received this message in error, please notify the sender via e-mail and 
promptly delete the original message.
#

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Re: 7.00.01 Patch 1

[Pierson, Shawn]

I'm getting HTTP 500 - Internal server error  messages all over the
place on Supportweb so I assume they're having issues.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley
Sent: Monday, January 22, 2007 9:06 AM
To: arslist@ARSLIST.ORG
Subject: 7.00.01 Patch 1


**
I noticed that 7.00.01 patch 1 is on Remedy's website, but when
I try an access it, there is a message it can't find the file.

Has anyone else had this problem?
__20060125___This posting was submitted with
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review, dissemination, distribution, printing or copying of this information is 
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Re: 7.00.01 Patch 1

[Lucero, Michelle - IST contractor]

Yes.  I just submitted a ticket to support.
 
Michelle



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley
Sent: Monday, January 22, 2007 9:06 AM
To: arslist@ARSLIST.ORG
Subject: 7.00.01 Patch 1


** 
I noticed that 7.00.01 patch 1 is on Remedy's website, but when I try an
access it, there is a message it can't find the file.
 
Has anyone else had this problem?
__20060125___This posting was submitted with HTML in
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7.00.01 Patch 1

[David Yearsley]

I noticed that 7.00.01 patch 1 is on Remedy's website, but when I try an access 
it, there is a message it can't find the file.
 
Has anyone else had this problem?

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Re: need clarification......

[L. J. Head]

Filters cannot push buttons.  Sorry 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kalyan Krishna Nethy
Sent: Monday, January 22, 2007 4:55 AM
To: arslist@ARSLIST.ORG
Subject: need clarification..

Hi,

Need solution for the following problem:


i wrote runprocess :PERFORM ACTION ACTIVE LINK 1 ("button")in filter in
submit mode.This will call another set of active link which was written on
that button.
If i write this PERFORM ACTION ACTIVE LINK 1 in activelink,it is working
fine by calling all those activelink which are written for that button.But i
wrote this action in filter.It is giving error.
I need to run in filter.Do we have any other way to work this process in
filter

Thanks
Kalyan.


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Re: Form hangs on display SOLVED

[Dwayne Martin]

I have a table on the form that displays entries from
GN:CallEntry, our main call-tracking form.  The selection
criteria is "EXTERNAL( $Find Entries Entry list$)", which
means, Go to "Find Entries Entry list" and get the selection
criteria.

I had an active link that was supposed to set "Find Entries
Entry list" to "Entry ID = $NULL$" on display of a record. 
Since no Entry ID can be null the table will be empty on display.

Something happened to that active link, and since I am the
only Remedy developer around here it had to have been my
mistake.  Anyway, without that active link, the table was
trying to load all 50,000 GN:CallEntries. 

Thanks to all who replied,

Dwayne

 Original message 
>Date: Fri, 19 Jan 2007 14:48:41 -0600
>From: "Opela, Gary L Contr OC-ALC/ITMA"
<[EMAIL PROTECTED]>  
>Subject: Re: Form hangs on display  
>To: arslist@ARSLIST.ORG
>
>Dwayne, you are not doing any remote database calls to your
test server on
>window display/open/loaded are you?
>
>Just a thought, if your test box was trusted with the
database and your
>production box was not, and you tried to pull data, I would
expect you to
>get an error, but it sounds like something with a database
connection
>somewhere has you all horked up.
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
>Sent: Friday, January 19, 2007 12:10 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: Form hangs on display
>
>Thanks, Mike.  I did try that, but it didn't help.
>
>Since sending my email I found that the problem affects all
>users, not just me.  
>
>Also I copied the form to a new form called "GN:DeleteMe", and
>that form does the same thing. You can display it in search
>mode, and submit a new entry, but as soon as you try to
>display an existing entry it hangs.
>
>If you try to access the record from the web (Mid-Tier), the
>pages on the page field are all overlapped, and the only
>fields that display are those common to all pages.  A message
>says, "Error while parsing the qualifier (Error Code 5): Error
>position: 13 (Arerror 1)." The browser hangs and you have
>to use the task manager to kill it.  This happens with both
>Mozilla and IE.
>
>Another wierd thing.  I exported the form definition and
>imported it into our test environment and it displays OK.  So
>I deleted the form from our live system and reimported it, but
>it still doesn't display in our live system.  I don't know of
>any difference between the two systems, but there must be one
>somewhere.
>
>Thanks again,
>Dwayne
>
>
>
> Original message 
>>Date: Fri, 19 Jan 2007 08:58:30 -0500
>>From: Mike White <[EMAIL PROTECTED]>  
>>Subject: Re: Form hangs on display  
>>To: arslist@ARSLIST.ORG
>>
>>
>>You could clear your pc cache to see if it helps.  The
>symptom doesn't
>>exactly fit, but it's quick and easy enought to try.
>>
>>Mike White
>>Office:  813-978-2192
>>E-mail:  [EMAIL PROTECTED]
>>
>>
>>
>
 
>>  "Dwayne Martin"   
>
 
>>  <[EMAIL PROTECTED]To:  
>arslist@ARSLIST.ORG  
>
>>  >cc:  
>
 
>>  Sent by: "Action Subject:  Form
>hangs on display 
>>  Request System
>
 
>>  discussion
>
 
>>  list(ARSList)"
>
 
>>  <[EMAIL PROTECTED] 
>
 
>>  ORG>  
>
 
>>
>
 
>>
>
 
>>  01/18/2007 15:39  
>
 
>>  Please respond to 
>
 
>>  arslist   
>
 
>> 

Re: Patch 20 - Install Issues

[Dudley, Joelie]

Thanks I will try thatand let you all know...

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Frank Caruso
Sent: Monday, January 22, 2007 8:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Patch 20 - Install Issues

** We are on a different platform but found that we could not just install the 
specified files but had to run the full install package. Without running the 
install package the server complained about missing many .so files.


On 1/22/07, CONDREA, Daniel <[EMAIL PROTECTED]> wrote:
Hi All,

"The specified module could not be found."

In my case I discovered that "DWMAPI.DLL" is missing.

Daniel

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Dudley, Joelie
Sent: 22 January 2007 15:29
To: arslist@ARSLIST.ORG
Subject: Patch 20 - Install Issues 

Anyone have any issues with installing Patch 20 on Windows 2003, ARS 6.3
Patch 17 with ITSM installed (All apps), MS SQL 2000?

First, I cannot find four files to replace:

Arfjavascr63.dll, ardlib.dll , Flahboard.dll, upmssql.dll

After I replace all the other files which can be found and I try to
start the server, the server terminates and this is in the error log:



Mon Jan 22 08:23:45 2007  390695 : An error has occurred while loading a 
plug-in. (ARERR 8756)
Mon Jan 22 08:23:45 2007 arealdap.dll: The specified module could
not be found.

Mon Jan 22 08:23:45 2007  390695 : An error has occurred while loading a
plug-in. (ARERR 8756)
Mon Jan 22 08:23:45 2007 ardbcldap.dll: The specified module could
not be found.

Any ideas???

Any help/assistance is appreciated


Joelie Dudley
Application Developer
555 Walnut Street 
7th Floor, Forum Place
Harrisburg, PA 17110
Phone: (717) 772-8143



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*DISCLAIMER*

The information contained in this communication is confidential and may be 
legally privileged. It is intended solely for the use of the individual or 
entity to whom it is addressed and others authorized to receive it. If you are 
not the intended recipient you are hereby notified that any disclosure, 
copying, distribution or taking action in reliance of the contents of this 
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neither liable for the proper, complete transmission of the information 
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-- 
Frank Caruso
Specific Integration, Inc. 
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
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Re: Patch 20 - Install Issues

[Frank Caruso]

We are on a different platform but found that we could not just install the
specified files but had to run the full install package. Without running the
install package the server complained about missing many .so files.



On 1/22/07, CONDREA, Daniel <[EMAIL PROTECTED]> wrote:


Hi All,

"The specified module could not be found."

In my case I discovered that "DWMAPI.DLL" is missing.

Daniel

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dudley, Joelie
Sent: 22 January 2007 15:29
To: arslist@ARSLIST.ORG
Subject: Patch 20 - Install Issues

Anyone have any issues with installing Patch 20 on Windows 2003, ARS 6.3
Patch 17 with ITSM installed (All apps), MS SQL 2000?

First, I cannot find four files to replace:

Arfjavascr63.dll, ardlib.dll, Flahboard.dll, upmssql.dll

After I replace all the other files which can be found and I try to
start the server, the server terminates and this is in the error log:



Mon Jan 22 08:23:45 2007  390695 : An error has occurred while loading a
plug-in. (ARERR 8756)
Mon Jan 22 08:23:45 2007 arealdap.dll: The specified module could
not be found.

Mon Jan 22 08:23:45 2007  390695 : An error has occurred while loading a
plug-in. (ARERR 8756)
Mon Jan 22 08:23:45 2007 ardbcldap.dll: The specified module could
not be found.

Any ideas???

Any help/assistance is appreciated


Joelie Dudley
Application Developer
555 Walnut Street
7th Floor, Forum Place
Harrisburg, PA 17110
Phone: (717) 772-8143



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are not the intended recipient you are hereby notified that any disclosure,
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is neither liable for the proper, complete transmission of the information
contained in this communication nor any delay in its receipt.

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--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249

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Re: Patch 20 - Install Issues

[CONDREA, Daniel]

Hi All,

"The specified module could not be found."

In my case I discovered that "DWMAPI.DLL" is missing.

Daniel

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dudley, Joelie
Sent: 22 January 2007 15:29
To: arslist@ARSLIST.ORG
Subject: Patch 20 - Install Issues

Anyone have any issues with installing Patch 20 on Windows 2003, ARS 6.3
Patch 17 with ITSM installed (All apps), MS SQL 2000?

First, I cannot find four files to replace:

Arfjavascr63.dll, ardlib.dll, Flahboard.dll, upmssql.dll

After I replace all the other files which can be found and I try to
start the server, the server terminates and this is in the error log:



Mon Jan 22 08:23:45 2007  390695 : An error has occurred while loading a
plug-in. (ARERR 8756)
Mon Jan 22 08:23:45 2007 arealdap.dll: The specified module could
not be found.

Mon Jan 22 08:23:45 2007  390695 : An error has occurred while loading a
plug-in. (ARERR 8756)
Mon Jan 22 08:23:45 2007 ardbcldap.dll: The specified module could
not be found.

Any ideas???

Any help/assistance is appreciated


Joelie Dudley
Application Developer
555 Walnut Street
7th Floor, Forum Place
Harrisburg, PA 17110
Phone: (717) 772-8143
 


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The information contained in this communication is confidential and may be 
legally privileged. It is intended solely for the use of the individual or 
entity to whom it is addressed and others authorized to receive it. If you are 
not the intended recipient you are hereby notified that any disclosure, 
copying, distribution or taking action in reliance of the contents of this 
information is strictly prohibited and may be unlawful. Orange Romania S.A. is 
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Patch 20 - Install Issues

[Dudley, Joelie]

Anyone have any issues with installing Patch 20 on Windows 2003, ARS 6.3
Patch 17 with ITSM installed (All apps), MS SQL 2000?

First, I cannot find four files to replace:

Arfjavascr63.dll, ardlib.dll, Flahboard.dll, upmssql.dll

After I replace all the other files which can be found and I try to
start the server, the server terminates and this is in the error log:



Mon Jan 22 08:23:45 2007  390695 : An error has occurred while loading a
plug-in. (ARERR 8756)
Mon Jan 22 08:23:45 2007 arealdap.dll: The specified module could
not be found.

Mon Jan 22 08:23:45 2007  390695 : An error has occurred while loading a
plug-in. (ARERR 8756)
Mon Jan 22 08:23:45 2007 ardbcldap.dll: The specified module could
not be found.

Any ideas???

Any help/assistance is appreciated


Joelie Dudley
Application Developer
555 Walnut Street
7th Floor, Forum Place
Harrisburg, PA 17110
Phone: (717) 772-8143
 

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Re: Vendor form - Active Directory error ARERR 100 - Entry ID

[Baxter, Andrew]

We actually used the USNCreated value for our unique id.  This value is
never imported into ARS, but it does fulfill the needs of the importing
the users.

 

Thanks,

Andrew Baxter



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sullivan, Neil G CTR USAF
AFRL/SNOX
Sent: Monday, January 22, 2007 7:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Vendor form - Active Directory error ARERR 100 - Entry ID

 

Try using the employeeID field.  That is populated with the EDI/PI
number that is unique to the employee and is their CAC card number.
They can't get a computer account without one.  EDI/PI number is 11
characters long.

 

Sully

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E Jr. CTR USAF
AFRL/SNOD
Sent: Friday, January 19, 2007 1:15 PM
To: arslist@ARSLIST.ORG
Subject: Vendor form - Active Directory error ARERR 100 - Entry ID
Importance: High

** 

I found some old references (10/2005) to this same issue, but I've not
been able to resolve for me yet.  

Andrew Baxter asked for clarification "I would like to know what you are
using as your RequestID field".  The issue I'm finding seems to be
related to the fact that my RequestID field is more than 15 characters.
My problem is that I have nothing unique that is shorter than 15
characters.  How can I get around this?

 

---
Michael Cupp, Jr., Contractor, RCF
Oracle Database Administrator
AFRL EBS Helpdesk Team Lead
AFRL/SNOD Enterprise Operations Center
Wright-Patterson AFB, Ohio
DSN 785-3827 

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Re: Vendor form - Active Directory error ARERR 100 - Entry ID

[Sullivan, Neil G CTR USAF AFRL/SNOX]

Try using the employeeID field.  That is populated with the EDI/PI
number that is unique to the employee and is their CAC card number.
They can't get a computer account without one.  EDI/PI number is 11
characters long.
 
Sully



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E Jr. CTR USAF
AFRL/SNOD
Sent: Friday, January 19, 2007 1:15 PM
To: arslist@ARSLIST.ORG
Subject: Vendor form - Active Directory error ARERR 100 - Entry ID
Importance: High


** 

I found some old references (10/2005) to this same issue, but I've not
been able to resolve for me yet.  

Andrew Baxter asked for clarification "I would like to know what you are
using as your RequestID field".  The issue I'm finding seems to be
related to the fact that my RequestID field is more than 15 characters.
My problem is that I have nothing unique that is shorter than 15
characters.  How can I get around this?


---
Michael Cupp, Jr., Contractor, RCF
Oracle Database Administrator
AFRL EBS Helpdesk Team Lead
AFRL/SNOD Enterprise Operations Center
Wright-Patterson AFB, Ohio
DSN 785-3827 

__20060125___This posting was submitted with HTML in
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Re: need clarification......

[CONDREA, Daniel]

PERFORM ACTION ACTIVE LINK


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kalyan Krishna Nethy
Sent: 22 January 2007 13:55
To: arslist@ARSLIST.ORG
Subject: need clarification..

Hi,

Need solution for the following problem:


i wrote runprocess :PERFORM ACTION ACTIVE LINK 1 ("button")in filter in
submit mode.This will call another set of active link which was written
on that button.
If i write this PERFORM ACTION ACTIVE LINK 1 in activelink,it is working
fine by calling all those activelink which are written for that
button.But i wrote this action in filter.It is giving error.
I need to run in filter.Do we have any other way to work this process in
filter

Thanks
Kalyan.


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*DISCLAIMER*

The information contained in this communication is confidential and may be 
legally privileged. It is intended solely for the use of the individual or 
entity to whom it is addressed and others authorized to receive it. If you are 
not the intended recipient you are hereby notified that any disclosure, 
copying, distribution or taking action in reliance of the contents of this 
information is strictly prohibited and may be unlawful. Orange Romania S.A. is 
neither liable for the proper, complete transmission of the information 
contained in this communication nor any delay in its receipt.

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need clarification......

[Kalyan Krishna Nethy]

Hi,

Need solution for the following problem:


i wrote runprocess :PERFORM ACTION ACTIVE LINK 1 ("button")in filter in 
submit mode.This will call another set of active link which was written on 
that button.
If i write this PERFORM ACTION ACTIVE LINK 1 in activelink,it is working 
fine by calling all those activelink which are written for that button.But 
i wrote this action in filter.It is giving error.
I need to run in filter.Do we have any other way to work this process in 
filter

Thanks
Kalyan.

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variable PROGRAMFILES in Active Link Action

[Jose Rodriguez]

Hi All,
I have found a extrange behaviour on my ARS 5.1.2:

I have an Active Link with a Run Process Action and the command line is:
%PROGRAMFILES%\MyDirectory\ExeFile.exe %PROGRAMFILES%
\MyDirectory\ConfigFile.cfg

And this is what I get in the log file:
  2: Run Process
   Process: C:\Program Files\MyDirectory\ExeFile.exe
%PROGRAMFILES%\MyDirectory\ConfigFile.cfg

The first variable is translated but, the others are not.
We have found that when the command line starts with the variable %
PROGRAMFILES%, the rest of the variables are not translated.

I haven't found any references about this behaviour, has anyone experienced 
anything like that?

Thanks in advance,
   Jose Rodriguez

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Re: Trace a user to an IP address?

[Dave Barber]

I've done the same, pulling the Workstation name, which depending on your
network, is virtually as good.

I was getting the workstation name for some workflow specific to one PC
(changed the default ticket source to fax for a machine dedicated to
scanning of documents), look through the list archives for details.


On 19/01/07, Guy Remedy <[EMAIL PROTECTED]> wrote:


Jim,

Using the logs is not the only way to capture this type of
information.  It
is also possible to capture the Workstation and USERID using Remedy
workflow
at the time of login.  I have implemented this in past engagements but
have
not attempted to do the same for IP.  You should however be able to
determine the IP if you have the Workstation name.

I am assuming that your role is more management than technical when it
comes
to Remedy.  Have you discussed this with your Remedy Development team?  I
am
sure they will be able to explore this and other potential
solutions.  Cheers,

Guy Remedy


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