Re: Implementation Q> ITSM 7 and "Shared People" as 'Generic Contact' Company

[strauss]

Here is a LONG answer to your multi-tenancy architecture question, which
has been keeping us up late at nights as well.

We are in the middle of a multi-tenancy design project for the
university, and came up with this plan, which is up for approval right
now:

A UNT Customer company contains all imported customers from PeopleSoft,
organized by department (160,000 active or 320,000 total records)
  - Some summaries, CTI, assignment rules will run against all customers
in this container, and will set Owner on Department
  - Every login that uses LDAP authentication will be in this container
  - Every login will only have permissions like Incident Viewer and/or
Submitter, Asset Viewer, and KMSAC-KMSUsers, but they do require them...
- Unfortunately, because of some poor design decisions in the ITSM 7
app, everyone needs a User record as well as CTM:People record just be a
customer;  they have to have these explicit permissions assigned to them
or they can't even use the Requester Console
  - Even less fortunate, from the same design "process," is the fact
that even in a Submitter Locked system they have no or limited access to
update their incidents as opened from their customer email
notifications, because there is no submitter = requester mechanism like
previous ITSM releases
  - NOTE: All tickets created for UNT Customers are visible to ANY
support staff member
  - WORSE: ANY UNT Customer, because they ALL have access to that
container, can see them too; unfortunately, the new requester view of
the Incident give them access to search the entire incident table in a
way that was not possible in the ITSM 5 or 6 Requester views; oops!

We have maybe 30 central computing support teams and 25 distributed
support areas - each gets its own private company container
  - Each company is able to have their own CTI, templates, decision
trees, etc.
  - Each company can have as many support groups as they want - right
now most have only one, but the library has almost a dozen
  - Support staff members get a new, unique login for their home company
with a local (non-LDAP) password
- If necessary they _could_ have a second login homed in another
company, or even with a different permission set, but so far we don't
need any
  - Each support staff member is given access to the UNT Customer
container so that they can open a ticket for ANY customer
  - In addition to the global CTI etc., they see UNT Customer CTI, and
their unique Company CTI or decision trees
  - If they open a ticket with an INTERNAL company login name as the
customer, with their company as the Owner, it is completely private
within the company container

The problem comes when support staff members want to transfer tickets to
groups in companies to which they have no access. Here is what makes
this workable:

A UNT Ticket Transfer company contains no customers, no support staff
accounts, no CTI or rules, only support groups
  - Each central and distributed support company that does business
outside its container (all of them) has at least one support group
defined here
  - Each support staff member (or a subset if they want) has access to
the Ticket Transfer company, and should be a member of their exposed
support group
  - As a result, each company has a "drop box" in the Ticket Transfer
company that members of other companies can see and reassign tickets to
- Tickets placed there show up in the support console just like
tickets in the internal company support groups, through group membership
- The first action of support staff is to "take ownership" of
tickets in the transfer group - several functions don't even work in the
Incident module, like setting Status = Pending, if you are not the
actual Assignee
- NOTE: If a private ticket is assigned to a group in this
container, it is no longer private - all with access to Ticket Transfer
can see it (~300 support staff accounts)
- If a ticket MUST stay private between two groups, it MUST be moved
from one company's internal support group DIRECTLY into another
company's internal support group, NOT through the Ticket Transfer
company groups
  - That requires unlimited access to see and select the other
company's group, or, explicit permission into the other company's
container
  - Even if you assign a private ticket to another company's group,
they may still not be able to see it!!
- Changing the value in the "Incident Service Type - Company*+"
field is the key to making a private ticket visible to another group
- Only our Information Security team is expected to need/have
this kind of permission, to assign remediation requests
- The distributed company needs no explicit access to return the
ticket to Info Security - they use "Set Assignment using: Current Owner"

Our most recent development is to add a customer company for each
distributed area that wants to make custom Summaries available to only
the customers in that department
  - We should

Re: User Tool - Client Logging

[Carey Matthew Black]

Mike,

The Server setting that identify the group that is allowed to do
client side logs MUST be in the users Group List explicitly. ( I have
found that even Administrator does not automatically get you access to
that feature.)

I have also noticed some strangeness if your User Tool is connected to
multiple ARS servers and you are part of the *special* group on one of
the servers but not on all of them. ( It appears that you must be part
of that *special* group on all servers for the Client to "get it
right". After all the UT "Options" do not appear to apply to a
specific server, but to the session of the UT.)

HTH.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 2/14/07, Mike Parker <[EMAIL PROTECTED]> wrote:

Good Morning everyone:

I was attempting to do some troubleshooting of ITSM 7, and I turned on my AL
& Filter logging on the User tool.

When I went to look at the log, I was unpleasantly suprized to find that the
only thing in the log was active links, and no filter logging whatsoever.  I
had to turn on filter logging from the Admin tool and get the filter logging
on the server to troubleshoot.  I am an ARS administrator on this server,
and I have Client Side Logging = "Public"

While this is a workaround, this is not an acceptable solution.

Has anyone else experienced this?

User Tool = 7.01 (no patch)
AR Server 7.01 p1


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Implementation Q> ITSM 7 and "Shared People" as 'Generic Contact' Company

[Robert Molenda]

Hi fellow ITSM 7'ers;

Implementation Q, that has BMC Stumped now, and honestly myself because
I thought (whoops) it should work as I expect instead of...

This is a OOTB (Out Of The Box) ITSM7 installation (ITSM patch 2 in
addition) with all modules (Service/change/sla/cmda/...)

Scenerio:

Infineon has 44K employees, which we would like to represent to the
"modules" as a "Generic Contact Company"

OK this works as expected, in Multi-Tenancy mode, however the support
staff need access permissions to the "Operating Company-1" and the
"Generic Contact Company". Fair enough, assumption to this point, works
as expected!

However when "Operating Company-2" needs to share these same "people
resources" they also must have permissions to the company, which is OK,
until... (tick tock)...

Now "Operating Company-1" can see "Operating Company-2" tickets, etc.
This is because the ticket permissions are set based upon the "Company"
of the "Customer/Contact/Classification" companies! Seeing as that one
"operating company" is HR with sensitive ticket data this is not
acceptable...

Not to mention that the assignment rules use the "Customer Company" and
not the "Classification-support company" is also becoming an issue.

OK I know that I nod off at times in classes, but this has gotten
myself, Materna consultants, and Remedy Support now escalated into 2nd
level...

Hopefully there IS a light bulb in the box, but ours is simply burnt-out
and needs replacement... (who has that flashlight??)

We cannot import the people "multiple times" because of web-interface
and the unique key in 'user' for the login, and, and, and, and...

I hope this makes enough sense, because our brains are fried on the
topic now, and maybe (hopefully) we are lost in the forest of trees so
to say...

Thanks-n-advance;

HDT Platform Incident / Problem Manager & Architect
Robert Molenda 
IT OS PA
Tel: +1 408 503 2701 
Fax: +1 408 503 2912 
Mobile: +1 408 472 8097
[EMAIL PROTECTED] 

Quality begins with your actions.

VISIT US AT: www.infineon.com   *

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SSSO for Remedy Windows User Tool

[Shanmugadas, Suresh]

Has anyone Implemented the SSO for Remedy Windows User tool? If yes,
Could you please point me in the right direction. Your response would be
appreciated.
 
Thanks
SS

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Re: SSO Problem: AREA being called more than once

[Shanmugadas, Suresh]

I had this issue and the reason for my AREA plugin getting called twice
was because, the userid that was sent from Midtier was slightly
different from what I would get without SSSO. ex. Normally, I would get
it as 
username : suresh.shanmugadas
but with the SSSO I was sending it as [EMAIL PROTECTED] and
since I had AREA chaining and because SSSO was not able to Authenticate
the user as [EMAIL PROTECTED] it was firing the LDAP
authentication. That was the reason it was firing twice for me.
 
HTH
Suresh


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Wednesday, January 31, 2007 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: SSO Problem: AREA being called more than once


** Add the bits together to implement multiple parameters.  e.g., a
value of 31 will disable all callbacks.

Axton Grams


On 1/31/07, Ben Chernys < [EMAIL PROTECTED]> wrote: 

** 
First, I would code the AREA plug-in to handle all calls
properly.  You do not need to authenticate on the subsequent calls
unless a timeout is reached.  You will need to provide address info and
an OK return code.
 
Then, yes, 16 seems like it should work though the comments are
confusing.  Perhaps 7 is more correct.
 
Note that you will have to restart the plug-in server to reload
this value.
 
Try it and see
Ben



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mikhail Serate
Sent: January 30, 2007 10:33 PM 

To: arslist@ARSLIST.ORG
Subject: Re: SSO Problem: AREA being called more than once



** 
Hello Ben,
I looked at the Configuration Guide's list of the parameters
related to area and notification and this is what i found:
 
Option:
External-Authentication-Return-Data-Capabilities
 
Description:
A bit mask that allows you to specify the return data
capabilities for the current AREA plugin. This setting does not control
the AREA plugin, it merely desecribes the behavior of the plugin,
allowing for server optimization. Acceptable values are as follows:
- Bit 1 (Value = 1) - no email address will be provided
- Bit 2 (Value = 2) - no notify mechanism will be provided
- Bit 3 (Value = 4) - no group identifiers will be provided
- Bit 4 (Value = 8) - no license information will be provided.
- Bit 5 (Value = 16) - no notification user validation should
occur.
The default is 0, meaning the server wil attempt to retrieve
this information from AREA. A value of 7 will allow the server to
potentially reduce the number of AREA related calls during notification
processing.
A value of 16 will allow the server to avoid using AREA for
notification user validation and information retrieval. Use this setting
for sites using a form of AREA that applies user names as email
addresses and where there is no benefit to accessing an authentication
database.
 
So if I put the External-Authentication-Return-Data-Capabilities
in the ar.cfg and set it to 16, will ARS stop calling AREA twice?

Mikhail Serate 
Remedy Development Team 
Information Technologies 
University of Calgary 
(403) 210-9308 
[EMAIL PROTECTED] 



-- 
Some people see things as they are and say... "Why?"
I dream of things that never were and say... "Why not?" 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shanmugadas, Suresh
Sent: Monday, January 29, 2007 2:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: SSO Problem: AREA being called more than once


** 
Hi Mikhail/Fellow Listers
 
I am facing the exact same problem like yours today. but I am
implementing AREA SSSO for the firsttime in 7.0.1. I am passing 2 secret
passwords from Midtier. So when the Callback function in AREA is called
, it validates these values and it is successful. but it gets called
again for some reason and this time it is getting my windows login
credentials in the parameters sent to AREA and it is failing.
 
 
 
Our Env:
 
ARS 7.0.1
Midtier 7.0.1
Win 2003 server
IIS/TOMCAT
IE
 
 
   
   Username: 
   
  
[EMAIL PROTECTED]
   
   Password: 
   
   FIRSTPASS
   
   Network Address: 
   
   10.XXX.XX.XXX
   
   Auth String: 
   
   SECONDPASS
   
   From AREA
PASS_STRING: 
   
   FIRSTPASS
   
   From AREA
AUTH_STR

Re: Paging software for ITSM 7 integration

[Shellman, David]

It really depends on what your looking for.
 
AlarmPoint has a lot of bells and whistles that the sales folks are more
than happy to point out for you and tell you that with ITIL you
shouldn't be with out them.  The bells and whistles duplicate many of
the items we have built into our AR System and OpenView integration.
Your paying for all this added functionality so the cost is pricey.
 
TelAlert has similar capabilities.  We have used TelAlert for around 10
years.  At one time the cost for TelAlert was extremely reasonable but
has gotten pricey in recent years.  Support folks are great and have
even helped us debug a couple of connection issues that were not
software issues but were actually issues with our international long
distance providers.  Really strange issues like we could connect to a
service providers modem until 1:00 PM but then nothing until sometime
later in the day.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Wednesday, February 14, 2007 5:58 PM
To: arslist@ARSLIST.ORG
Subject: Paging software for ITSM 7 integration


** 
My bad - new subject line - remainder of other message cleaned. It has
been that kind of day.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Wednesday, February 14, 2007 4:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Portland RUG (Oregon, not Maine)


** 
Has anyone recently compared Telalert to AlarmPoint, or to any other
paging system, specifically for use with the paging subsystem and
on-call groups capabilities that are already built into ITSM 7???
 
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ 
__20060125___This posting was submitted with HTML in
it___ 

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Re: Paging software for ITSM 7 integration

[Thad Esser]

That's okay, I was thinking that'd be a great topic for our RUG.  Thanks! 
:-)

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



"strauss" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

02/14/2007 02:58 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Paging software for ITSM 7 integration






** 
My bad - new subject line - remainder of other message cleaned. It has 
been that kind of day.

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Wednesday, February 14, 2007 4:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Portland RUG (Oregon, not Maine)

** 
Has anyone recently compared Telalert to AlarmPoint, or to any other 
paging system, specifically for use with the paging subsystem and on-call 
groups capabilities that are already built into ITSM 7???
 
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ 
__20060125___This posting was submitted with HTML in 
it___ 

***IMPORTANT NOTICE: This communication, including any attachment, contains 
information that may be confidential or privileged, and is intended solely for 
the entity or individual to whom it is addressed.  If you are not the intended 
recipient, you should delete this message and are hereby notified that any 
disclosure, copying, or distribution of this message is strictly prohibited.  
Nothing in this email, including any attachment, is intended to be a legally 
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Paging software for ITSM 7 integration

[strauss]

My bad - new subject line - remainder of other message cleaned. It has
been that kind of day.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Wednesday, February 14, 2007 4:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Portland RUG (Oregon, not Maine)


** 
Has anyone recently compared Telalert to AlarmPoint, or to any other
paging system, specifically for use with the paging subsystem and
on-call groups capabilities that are already built into ITSM 7???
 
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ 

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6.3 Patch 20 on Solaris with Oracle

[Shellman, David]

Just discovered a bug with 6.3 Patch 20 on Solaris with Oracle and you
have changed the database password.  If you use the Share option instead
of the Upgrade choice, the server password gets reset to the default
AR#ADMIN#.  This bug has been around for a long time with 6.3 and they
have been slowly hacking away at it.  Seems that it only happens with
Share.  Remedy Support has confirmed and is bugging the issue.

If this happens, you need to reset the password to AR#ADMIN# at the DB
level.  The server will then start up and you can change the password
through the admin tool again.

Dave

Dave Shellman

Phone:  (717) 810-3687
Fax:(717) 810-2124
email:  [EMAIL PROTECTED]

tyco/Electronics
A tyco International LTD Company
MS 161-043
PO Box 3608
Harrisburg, PA 17105-3607


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Re: Portland RUG (Oregon, not Maine)

[strauss]

Has anyone recently compared Telalert to AlarmPoint, or to any other
paging system, specifically for use with the paging subsystem and
on-call groups capabilities that are already built into ITSM 7???
 
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ 
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad Esser
Sent: Wednesday, February 14, 2007 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Portland RUG (Oregon, not Maine)


** 
Ron, 

Our rep is Susie Dunne and she has been refreshingly helpful since I've
started working with her.  Her contact information (posted with her
permission) is: 

Susan Dunne 
Account Manager 
BMC Software 
Cell: 415-264-3979 
Work: 408-571-7422 
[EMAIL PROTECTED]   

If you have any other questions, contact me off-list.
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach 



"Smith, Ron" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

02/14/2007 02:02 PM 
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG 
cc
Subject
Re: Portland RUG (Oregon, not Maine)






** 
Thad, 
Who is your rep at BMC?  Are they local?  I would like to get a chance
to talk with them.  More of a meet and greet, and there is discussions
of looking at Asset OTOB app.  Would like to get a jump on it. 
  
Thanks 

Ron Smith 
Web/Remedy System Developer 
Providence Health System 
[EMAIL PROTECTED] 
503-216-7866 




  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad Esser
Sent: Wednesday, February 14, 2007 1:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Portland RUG (Oregon, not Maine)

** 
Its starting to shape up that way since I started the ball rolling.  I
don't mind being the "Point Guy", but don't call me "In Charge"  :-) 

Before I posted to the list, I discussed the feasibility of the Airport
Simulation seminar with our BMC Rep and she said that it could be done.
We just need to work out the logistics.  We'll talk about the details
off-list so as not to bug (pun marginally intended) everyone else that
isn't interested. 

Thanks,
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach 


"Benitz, Tony : CO IR" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

02/14/2007 01:29 PM 

Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 
cc
Subject
Re: Portland RUG (Oregon, not Maine)








** 
So Thad are you the Point guy? 
Do we know if BMC will do something for us? 
 
Tony 
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Tucker, Rob
Sent: Wednesday, February 14, 2007 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Portland RUG (Oregon, not Maine)

** 
On behalf of the two of us at New Edge Networks in Vancouver, we'd be
very interested. 
 
Rob Tucker 
New Edge Networks 
[EMAIL PROTECTED]   


  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad Esser
Sent: Wednesday, February 14, 2007 12:36 PM
To: arslist@ARSLIST.ORG
Subject: Portland RUG (Oregon, not Maine)

** 
Hello, 

A few weeks ago as a tangent of a completely different thread, the topic
of a Portland RUG came up.  I received a few responses from people that
were interested, but I wanted to see if there were any others out there
that would be interested in attending.  And what are your primary areas
of interest? 

Last year in Seattle, BMC held a free, half-day version of their
"Airport Simulation" seminar
(http://www.bmc.com/education/servicemgmt/courses/q-itil-150.htm).  I
found it a nice introduction to ITIL concepts.  Maybe we could do
something like that here if there was interest?  Or anything else.  I'm
not sure what people are more interested in, a 3/4 day "event", or a 2
hour "evening with friends over a beer" kind of thing.  Or both.  :-) 

Anyway, contact me if you are interested and we can work out the details
off-list. 

Thanks,
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach 

***IMPORTANT NOTICE: This communication, including any attachment,
contains information that may be confidential or privileged, and is
intended solely for the entity or individual to whom it is addressed. If
you are not the intended recipient, you should delete this message and
are hereby notified that any disclosure, copying, or distribution of
this message is strictly prohibited. Nothing in this email, including
any attachment, is intended to be a legally binding signature.*** 

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___ 



IM

Re: Portland RUG (Oregon, not Maine)

[Thad Esser]

Ron,

Our rep is Susie Dunne and she has been refreshingly helpful since I've 
started working with her.  Her contact information (posted with her 
permission) is:

Susan Dunne
Account Manager
BMC Software
Cell: 415-264-3979
Work: 408-571-7422
[EMAIL PROTECTED]

If you have any other questions, contact me off-list.
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



"Smith, Ron" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

02/14/2007 02:02 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Portland RUG (Oregon, not Maine)






** 
Thad,
Who is your rep at BMC?  Are they local?  I would like to get a chance to 
talk with them.  More of a meet and greet, and there is discussions of 
looking at Asset OTOB app.  Would like to get a jump on it.
 
Thanks
Ron Smith 
Web/Remedy System Developer 
Providence Health System 
[EMAIL PROTECTED] 
503-216-7866 
 

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Thad Esser
Sent: Wednesday, February 14, 2007 1:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Portland RUG (Oregon, not Maine)

** 
Its starting to shape up that way since I started the ball rolling.  I 
don't mind being the "Point Guy", but don't call me "In Charge"  :-) 

Before I posted to the list, I discussed the feasibility of the Airport 
Simulation seminar with our BMC Rep and she said that it could be done. We 
just need to work out the logistics.  We'll talk about the details 
off-list so as not to bug (pun marginally intended) everyone else that 
isn't interested. 

Thanks,
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach 


"Benitz, Tony : CO IR" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 
 
02/14/2007 01:29 PM 

Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 
cc

Subject
Re: Portland RUG (Oregon, not Maine)








** 
So Thad are you the Point guy? 
Do we know if BMC will do something for us? 
  
Tony 
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] Behalf Of Tucker, Rob
Sent: Wednesday, February 14, 2007 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Portland RUG (Oregon, not Maine)

** 
On behalf of the two of us at New Edge Networks in Vancouver, we'd be very 
interested. 
  
Rob Tucker 
New Edge Networks 
[EMAIL PROTECTED] 

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Thad Esser
Sent: Wednesday, February 14, 2007 12:36 PM
To: arslist@ARSLIST.ORG
Subject: Portland RUG (Oregon, not Maine)

** 
Hello, 

A few weeks ago as a tangent of a completely different thread, the topic 
of a Portland RUG came up.  I received a few responses from people that 
were interested, but I wanted to see if there were any others out there 
that would be interested in attending.  And what are your primary areas of 
interest? 

Last year in Seattle, BMC held a free, half-day version of their "Airport 
Simulation" seminar (
http://www.bmc.com/education/servicemgmt/courses/q-itil-150.htm).  I found 
it a nice introduction to ITIL concepts.  Maybe we could do something like 
that here if there was interest?  Or anything else.  I'm not sure what 
people are more interested in, a 3/4 day "event", or a 2 hour "evening 
with friends over a beer" kind of thing.  Or both.  :-) 

Anyway, contact me if you are interested and we can work out the details 
off-list. 

Thanks,
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach 
***IMPORTANT NOTICE: This communication, including any attachment, 
contains information that may be confidential or privileged, and is 
intended solely for the entity or individual to whom it is addressed. If 
you are not the intended recipient, you should delete this message and are 
hereby notified that any disclosure, copying, or distribution of this 
message is strictly prohibited. Nothing in this email, including any 
attachment, is intended to be a legally binding signature.*** 
__20060125___This posting was submitted with HTML in 
it___ __20060125___This posting was submitted with 
HTML in it___ 


IMPORTANT NOTICE: This communication, including any attachment, contains 
information that may be confidential or privileged, and is intended solely 
for the entity or individual to whom it is addressed. If you are not the 
intended recipient, you should contact the sender and delete the message. 
Any unauthorized disclosure, copying, or distribution of this message is 
strictly prohibited. Nothing in this email, including any attachment, is 
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__20060125___This posting was submitted with HTML in 
it___ 
***IMPORTANT NOTICE: This communication, including any attachment, 
contains i

Re: Portland RUG (Oregon, not Maine)

[Smith, Ron]

Thad,
Who is your rep at BMC?  Are they local?  I would like to get a chance
to talk with them.  More of a meet and greet, and there is discussions
of looking at Asset OTOB app.  Would like to get a jump on it.
 
Thanks

Ron Smith 
Web/Remedy System Developer 
Providence Health System 
[EMAIL PROTECTED] 
503-216-7866 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad Esser
Sent: Wednesday, February 14, 2007 1:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Portland RUG (Oregon, not Maine)


** 
Its starting to shape up that way since I started the ball rolling.  I
don't mind being the "Point Guy", but don't call me "In Charge"  :-) 

Before I posted to the list, I discussed the feasibility of the Airport
Simulation seminar with our BMC Rep and she said that it could be done.
We just need to work out the logistics.  We'll talk about the details
off-list so as not to bug (pun marginally intended) everyone else that
isn't interested. 

Thanks,
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach 



"Benitz, Tony : CO IR" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

02/14/2007 01:29 PM 
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG 
cc
Subject
Re: Portland RUG (Oregon, not Maine)






** 
So Thad are you the Point guy? 
Do we know if BMC will do something for us? 
  
Tony 
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Tucker, Rob
Sent: Wednesday, February 14, 2007 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Portland RUG (Oregon, not Maine)

** 
On behalf of the two of us at New Edge Networks in Vancouver, we'd be
very interested. 
  
Rob Tucker 
New Edge Networks 
[EMAIL PROTECTED]   




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad Esser
Sent: Wednesday, February 14, 2007 12:36 PM
To: arslist@ARSLIST.ORG
Subject: Portland RUG (Oregon, not Maine)

** 
Hello, 

A few weeks ago as a tangent of a completely different thread, the topic
of a Portland RUG came up.  I received a few responses from people that
were interested, but I wanted to see if there were any others out there
that would be interested in attending.  And what are your primary areas
of interest? 

Last year in Seattle, BMC held a free, half-day version of their
"Airport Simulation" seminar
(http://www.bmc.com/education/servicemgmt/courses/q-itil-150.htm).  I
found it a nice introduction to ITIL concepts.  Maybe we could do
something like that here if there was interest?  Or anything else.  I'm
not sure what people are more interested in, a 3/4 day "event", or a 2
hour "evening with friends over a beer" kind of thing.  Or both.  :-) 

Anyway, contact me if you are interested and we can work out the details
off-list. 

Thanks,
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach 

***IMPORTANT NOTICE: This communication, including any attachment,
contains information that may be confidential or privileged, and is
intended solely for the entity or individual to whom it is addressed. If
you are not the intended recipient, you should delete this message and
are hereby notified that any disclosure, copying, or distribution of
this message is strictly prohibited. Nothing in this email, including
any attachment, is intended to be a legally binding signature.*** 

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___ 




IMPORTANT NOTICE: This communication, including any attachment, contains
information that may be confidential or privileged, and is intended
solely for the entity or individual to whom it is addressed. If you are
not the intended recipient, you should contact the sender and delete the
message. Any unauthorized disclosure, copying, or distribution of this
message is strictly prohibited. Nothing in this email, including any
attachment, is intended to be a legally binding signature. 

__20060125___This posting was submitted with HTML in
it___ 

***IMPORTANT NOTICE: This communication, including any attachment,
contains information that may be confidential or privileged, and is
intended solely for the entity or individual to whom it is addressed. If
you are not the intended recipient, you should delete this message and
are hereby notified that any disclosure, copying, or distribution of
this message is strictly prohibited. Nothing in this email, including
any attachment, is intended to be a legally binding signature.***


__20060125___This posting was submitted with HTML in
it___


DISCLAIMER:
This message is intended for the sole use of the addressee, and may contain 
information t

Remedy Developer 1 year contract

[[EMAIL PROTECTED]]

Oxford Properties is a leader in the real estate industry, with 1,500+
employees across Canada, located downtown Toronto, in the financial
district. Our IT professionals implement state of the art technology,
to ensure high availability and performance of our systems.
Integration is part of each project, and best practices in system
development lifecycle, system design and project management is our
expectation.

We currently offer a 1-year contract opportunity for a Remedy platform
support specialist/ developer. The successful candidate will be
primarily responsible for the support and maintenance of the Remedy -
Action Request System, data structures, and platform development and
support for custom applications, including code review and code re-
write, and enhancements. The person in this role will be responsible
for issues and problem management, and will make recommendations for
improvement, followed by the implementation of these recommendations
once approved. This is a senior role for an experienced Remedy
platform specialist, with previous development background.

Must have:
·   A degree/ diploma in Computer Science, Math or Electrical
Engineering.
·   Minimum 5 years hands-on experience in an application development
role
·   Minimum 3 years experience working with Remedy administration and
development tools
·   Superior Remedy workflow troubleshooting & performance management
skills.
·   Experience with MS SQL Server and database design concepts.
·   Experience with web technologies.
·   Workflow analysis & design.
·   Excellent problem solving and analytical skills.
·   IIS Administration.
·   Experience with Call Centres service management
·   Experience in project planning and coordination.
·   Self-motivated in work and professional development.
·   Ability to set priorities, manage time and work with minimal
supervision.
·   Excellent interpersonal and communication skills.

Nice to have:
·   Experience with wireless and CTI technologies.
·   Experience with .NET, and Javascript

If you are up to the challenge, please reply indicating your hourly
rate expectations to.

Maria Grigorescu
[EMAIL PROTECTED]


Note: This is neither a Help Desk, nor a Remedy Administrator position.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Portland RUG (Oregon, not Maine)

[Thad Esser]

Its starting to shape up that way since I started the ball rolling.  I 
don't mind being the "Point Guy", but don't call me "In Charge"  :-)

Before I posted to the list, I discussed the feasibility of the Airport 
Simulation seminar with our BMC Rep and she said that it could be done. We 
just need to work out the logistics.  We'll talk about the details 
off-list so as not to bug (pun marginally intended) everyone else that 
isn't interested.

Thanks,
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



"Benitz, Tony : CO IR" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

02/14/2007 01:29 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Portland RUG (Oregon, not Maine)






** 
So Thad are you the Point guy?
Do we know if BMC will do something for us?
 
Tony
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] Behalf Of Tucker, Rob
Sent: Wednesday, February 14, 2007 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Portland RUG (Oregon, not Maine)

** 
On behalf of the two of us at New Edge Networks in Vancouver, we'd be very 
interested.
 
Rob Tucker
New Edge Networks
[EMAIL PROTECTED]

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Thad Esser
Sent: Wednesday, February 14, 2007 12:36 PM
To: arslist@ARSLIST.ORG
Subject: Portland RUG (Oregon, not Maine)

** 
Hello, 

A few weeks ago as a tangent of a completely different thread, the topic 
of a Portland RUG came up.  I received a few responses from people that 
were interested, but I wanted to see if there were any others out there 
that would be interested in attending.  And what are your primary areas of 
interest? 

Last year in Seattle, BMC held a free, half-day version of their "Airport 
Simulation" seminar (
http://www.bmc.com/education/servicemgmt/courses/q-itil-150.htm).  I found 
it a nice introduction to ITIL concepts.  Maybe we could do something like 
that here if there was interest?  Or anything else.  I'm not sure what 
people are more interested in, a 3/4 day "event", or a 2 hour "evening 
with friends over a beer" kind of thing.  Or both.  :-) 

Anyway, contact me if you are interested and we can work out the details 
off-list. 

Thanks,
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach 
***IMPORTANT NOTICE: This communication, including any attachment, 
contains information that may be confidential or privileged, and is 
intended solely for the entity or individual to whom it is addressed. If 
you are not the intended recipient, you should delete this message and are 
hereby notified that any disclosure, copying, or distribution of this 
message is strictly prohibited. Nothing in this email, including any 
attachment, is intended to be a legally binding signature.***
__20060125___This posting was submitted with HTML in 
it___ __20060125___This posting was submitted with 
HTML in it___ 



IMPORTANT NOTICE: This communication, including any attachment, contains 
information that may be confidential or privileged, and is intended solely 
for the entity or individual to whom it is addressed. If you are not the 
intended recipient, you should contact the sender and delete the message. 
Any unauthorized disclosure, copying, or distribution of this message is 
strictly prohibited. Nothing in this email, including any attachment, is 
intended to be a legally binding signature.
__20060125___This posting was submitted with HTML in 
it___ 

***IMPORTANT NOTICE: This communication, including any attachment, contains 
information that may be confidential or privileged, and is intended solely for 
the entity or individual to whom it is addressed.  If you are not the intended 
recipient, you should delete this message and are hereby notified that any 
disclosure, copying, or distribution of this message is strictly prohibited.  
Nothing in this email, including any attachment, is intended to be a legally 
binding signature.***

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Portland RUG (Oregon, not Maine)

[Benitz, Tony : CO IR]

So Thad are you the Point guy?
Do we know if BMC will do something for us?
 
Tony
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Tucker, Rob
Sent: Wednesday, February 14, 2007 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Portland RUG (Oregon, not Maine)


** 
On behalf of the two of us at New Edge Networks in Vancouver, we'd be very
interested.
 
Rob Tucker
New Edge Networks
[EMAIL PROTECTED]  

   _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad Esser
Sent: Wednesday, February 14, 2007 12:36 PM
To: arslist@ARSLIST.ORG
Subject: Portland RUG (Oregon, not Maine)


** 
Hello, 

A few weeks ago as a tangent of a completely different thread, the topic of
a Portland RUG came up.  I received a few responses from people that were
interested, but I wanted to see if there were any others out there that
would be interested in attending.  And what are your primary areas of
interest? 

Last year in Seattle, BMC held a free, half-day version of their "Airport
Simulation" seminar
(http://www.bmc.com/education/servicemgmt/courses/q-itil-150.htm).  I found
it a nice introduction to ITIL concepts.  Maybe we could do something like
that here if there was interest?  Or anything else.  I'm not sure what
people are more interested in, a 3/4 day "event", or a 2 hour "evening with
friends over a beer" kind of thing.  Or both.  :-) 

Anyway, contact me if you are interested and we can work out the details
off-list. 

Thanks,
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard Bach


***IMPORTANT NOTICE: This communication, including any attachment, contains
information that may be confidential or privileged, and is intended solely
for the entity or individual to whom it is addressed. If you are not the
intended recipient, you should delete this message and are hereby notified
that any disclosure, copying, or distribution of this message is strictly
prohibited. Nothing in this email, including any attachment, is intended to
be a legally binding signature.***


__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with HTML
in it___ 



IMPORTANT NOTICE:  This communication, including any attachment, contains
information that may be confidential or privileged, and is intended solely
for the entity or individual to whom it is addressed.  If you are not the
intended recipient, you should contact the sender and delete the message.
Any unauthorized disclosure, copying, or distribution of this message is
strictly prohibited.  Nothing in this email, including any attachment, is
intended to be a legally binding signature.

___
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Answers Are"

Re: Portland RUG (Oregon, not Maine)

[Tucker, Rob]

On behalf of the two of us at New Edge Networks in Vancouver, we'd be
very interested.
 
Rob Tucker
New Edge Networks
[EMAIL PROTECTED]



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad Esser
Sent: Wednesday, February 14, 2007 12:36 PM
To: arslist@ARSLIST.ORG
Subject: Portland RUG (Oregon, not Maine)


** 
Hello, 

A few weeks ago as a tangent of a completely different thread, the topic
of a Portland RUG came up.  I received a few responses from people that
were interested, but I wanted to see if there were any others out there
that would be interested in attending.  And what are your primary areas
of interest? 

Last year in Seattle, BMC held a free, half-day version of their
"Airport Simulation" seminar
(http://www.bmc.com/education/servicemgmt/courses/q-itil-150.htm).  I
found it a nice introduction to ITIL concepts.  Maybe we could do
something like that here if there was interest?  Or anything else.  I'm
not sure what people are more interested in, a 3/4 day "event", or a 2
hour "evening with friends over a beer" kind of thing.  Or both.  :-) 

Anyway, contact me if you are interested and we can work out the details
off-list. 

Thanks,
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach 

***IMPORTANT NOTICE: This communication, including any attachment,
contains information that may be confidential or privileged, and is
intended solely for the entity or individual to whom it is addressed. If
you are not the intended recipient, you should delete this message and
are hereby notified that any disclosure, copying, or distribution of
this message is strictly prohibited. Nothing in this email, including
any attachment, is intended to be a legally binding signature.***


__20060125___This posting was submitted with HTML in
it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Remedy contract opportunity in Toronto

[Kibbles and Bits]

Oxford Properties is a leader in the real estate industry, with 1,500+
employees across Canada, located downtown Toronto, in the financial
district. Our IT professionals implement state of the art technology, to
ensure high availability and performance of our systems.  Integration is
part of each project, and best practices in system development lifecycle,
system design and project management is our expectation.

We currently offer a 1-year contract opportunity for a Remedy platform
support specialist/ developer. The successful candidate will be primarily
responsible for the support and maintenance of the Remedy – Action Request
System, data structures, and platform development and support for custom
applications, including code review and code re-write, and enhancements. The
person in this role will be responsible for issues and problem management,
and will make recommendations for improvement, followed by the
implementation of these recommendations once approved. This is a senior role
for an experienced Remedy platform specialist, with previous development
background. 

Must have:
•   A degree/ diploma in Computer Science, Math or Electrical Engineering.
•   Minimum 5 years hands-on experience in an application development role
•   Minimum 3 years experience working with Remedy administration and
development tools
•   Superior Remedy workflow troubleshooting & performance management 
skills.
•   Experience with MS SQL Server and database design concepts.
•   Experience with web technologies.
•   Workflow analysis & design.
•   Excellent problem solving and analytical skills. 
•   IIS Administration.
•   Experience with Call Centres service management
•   Experience in project planning and coordination. 
•   Self-motivated in work and professional development.
•   Ability to set priorities, manage time and work with minimal 
supervision.
•   Excellent interpersonal and communication skills.

Nice to have:
•   Experience with wireless and CTI technologies.
•   Experience with .NET, and Javascript

Note: This is neither a Help Desk, nor a Remedy Administrator position.

If you are up to the challenge, please reply indicating your hourly rate
expectation to: [EMAIL PROTECTED]

-- 
View this message in context: 
http://www.nabble.com/Remedy-contract-opportunity-in-Toronto-tf3229669.html#a8973482
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

___
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Answers Are"

Re: Portland RUG (Oregon, not Maine)

[Sean Connall]

On behalf of the 4 Remedy developers we have here at Freightliner we are
definitely interested. Especially the part about beer;)
 
Contact me off list with details and we can help coordinate.
 
__
Sean Connall
AR System Application Developer
Freightliner, LLC
503.745.2878
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad Esser
Sent: Wednesday, February 14, 2007 12:36 PM
To: arslist@ARSLIST.ORG
Subject: Portland RUG (Oregon, not Maine)


** 
Hello, 

A few weeks ago as a tangent of a completely different thread, the topic
of a Portland RUG came up.  I received a few responses from people that
were interested, but I wanted to see if there were any others out there
that would be interested in attending.  And what are your primary areas
of interest? 

Last year in Seattle, BMC held a free, half-day version of their
"Airport Simulation" seminar
(http://www.bmc.com/education/servicemgmt/courses/q-itil-150.htm).  I
found it a nice introduction to ITIL concepts.  Maybe we could do
something like that here if there was interest?  Or anything else.  I'm
not sure what people are more interested in, a 3/4 day "event", or a 2
hour "evening with friends over a beer" kind of thing.  Or both.  :-) 

Anyway, contact me if you are interested and we can work out the details
off-list. 

Thanks,
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach 

***IMPORTANT NOTICE: This communication, including any attachment,
contains information that may be confidential or privileged, and is
intended solely for the entity or individual to whom it is addressed. If
you are not the intended recipient, you should delete this message and
are hereby notified that any disclosure, copying, or distribution of
this message is strictly prohibited. Nothing in this email, including
any attachment, is intended to be a legally binding signature.***


__20060125___This posting was submitted with HTML in
it___

___
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Answers Are"

Re: Portland RUG (Oregon, not Maine)

[Smith, Ron]

Thad,
Count me in for any and all.  I miss seeing what the new things are in
the new versions.  Also talking with other Remedy folks in the Portland
Area.  I could even host it sometime as well.  Let me know what you find
out.
 

Ron Smith 
Web/Remedy System Developer 
Providence Health System OR
[EMAIL PROTECTED] 
503-216-7866 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad Esser
Sent: Wednesday, February 14, 2007 12:36 PM
To: arslist@ARSLIST.ORG
Subject: Portland RUG (Oregon, not Maine)


** 
Hello, 

A few weeks ago as a tangent of a completely different thread, the topic
of a Portland RUG came up.  I received a few responses from people that
were interested, but I wanted to see if there were any others out there
that would be interested in attending.  And what are your primary areas
of interest? 

Last year in Seattle, BMC held a free, half-day version of their
"Airport Simulation" seminar
(http://www.bmc.com/education/servicemgmt/courses/q-itil-150.htm).  I
found it a nice introduction to ITIL concepts.  Maybe we could do
something like that here if there was interest?  Or anything else.  I'm
not sure what people are more interested in, a 3/4 day "event", or a 2
hour "evening with friends over a beer" kind of thing.  Or both.  :-) 

Anyway, contact me if you are interested and we can work out the details
off-list. 

Thanks,
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach 

***IMPORTANT NOTICE: This communication, including any attachment,
contains information that may be confidential or privileged, and is
intended solely for the entity or individual to whom it is addressed. If
you are not the intended recipient, you should delete this message and
are hereby notified that any disclosure, copying, or distribution of
this message is strictly prohibited. Nothing in this email, including
any attachment, is intended to be a legally binding signature.***


__20060125___This posting was submitted with HTML in
it___


DISCLAIMER:
This message is intended for the sole use of the addressee, and may contain 
information that is privileged, confidential and exempt from disclosure under 
applicable law. If you are not the addressee you are hereby notified that you 
may not use, copy, disclose, or distribute to anyone the message or any 
information contained in the message. If you have received this message in 
error, please immediately advise the sender by reply email and delete this 
message.

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Re: Portland RUG (Oregon, not Maine)

[Benitz, Tony : CO IR]

I have been told that we (Legacy Health System) can host an event.  So the
space is not an issue.
 
As being new to Remedy I would be interested in meeting others from the area
and knowing what everyone else is up to.
 
I am new to RUGs as well, but I have an open mind and like to learn new
things and meet new people.
 
Tony
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Thad Esser
Sent: Wednesday, February 14, 2007 12:36 PM
To: arslist@ARSLIST.ORG
Subject: Portland RUG (Oregon, not Maine)


** 
Hello, 

A few weeks ago as a tangent of a completely different thread, the topic of
a Portland RUG came up.  I received a few responses from people that were
interested, but I wanted to see if there were any others out there that
would be interested in attending.  And what are your primary areas of
interest? 

Last year in Seattle, BMC held a free, half-day version of their "Airport
Simulation" seminar
(http://www.bmc.com/education/servicemgmt/courses/q-itil-150.htm).  I found
it a nice introduction to ITIL concepts.  Maybe we could do something like
that here if there was interest?  Or anything else.  I'm not sure what
people are more interested in, a 3/4 day "event", or a 2 hour "evening with
friends over a beer" kind of thing.  Or both.  :-) 

Anyway, contact me if you are interested and we can work out the details
off-list. 

Thanks,
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard Bach


***IMPORTANT NOTICE: This communication, including any attachment, contains
information that may be confidential or privileged, and is intended solely
for the entity or individual to whom it is addressed. If you are not the
intended recipient, you should delete this message and are hereby notified
that any disclosure, copying, or distribution of this message is strictly
prohibited. Nothing in this email, including any attachment, is intended to
be a legally binding signature.***


__20060125___This posting was submitted with HTML in
it___



IMPORTANT NOTICE:  This communication, including any attachment, contains
information that may be confidential or privileged, and is intended solely
for the entity or individual to whom it is addressed.  If you are not the
intended recipient, you should contact the sender and delete the message.
Any unauthorized disclosure, copying, or distribution of this message is
strictly prohibited.  Nothing in this email, including any attachment, is
intended to be a legally binding signature.

___
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Answers Are"

Portland RUG (Oregon, not Maine)

[Thad Esser]

Hello,

A few weeks ago as a tangent of a completely different thread, the topic 
of a Portland RUG came up.  I received a few responses from people that 
were interested, but I wanted to see if there were any others out there 
that would be interested in attending.  And what are your primary areas of 
interest?

Last year in Seattle, BMC held a free, half-day version of their "Airport 
Simulation" seminar 
(http://www.bmc.com/education/servicemgmt/courses/q-itil-150.htm).  I 
found it a nice introduction to ITIL concepts.  Maybe we could do 
something like that here if there was interest?  Or anything else.  I'm 
not sure what people are more interested in, a 3/4 day "event", or a 2 
hour "evening with friends over a beer" kind of thing.  Or both.  :-)

Anyway, contact me if you are interested and we can work out the details 
off-list.

Thanks,
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach
***IMPORTANT NOTICE: This communication, including any attachment, contains 
information that may be confidential or privileged, and is intended solely for 
the entity or individual to whom it is addressed.  If you are not the intended 
recipient, you should delete this message and are hereby notified that any 
disclosure, copying, or distribution of this message is strictly prohibited.  
Nothing in this email, including any attachment, is intended to be a legally 
binding signature.***

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Re: Mailto Link Alternative?

[Michiel Beijen]

Norm,

You could create a view field and have a little html inside with the mailto
link.

--
Michiel

On 2/14/07, Kaiser Norm E CIV USAF 96 CG/SCWOE <[EMAIL PROTECTED]>
wrote:


**

Anyone have any ideas on how to open a mailto link without using
PERFORM-ACTION-OPEN-URL? There's a bug in version 5.1.2 that isn't fixed
until 6.3, but I need this to work…so anyone have any ideas for me to
consider?



Any ideas at all are much appreciated.



Norm
 __20060125___This posting was submitted with HTML in
it___


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Re: Server fails to Restart w/NT Authority user

[Baxter, Andrew]

Well, it is definitely using NT Authority\SYSTEM to connect to the other
database.  At this point I would think you are going to need to change
the account under which ARS is running, or since it is a dev box,
restore your original configuration and start the upgrade again.

Thanks,
Andrew Baxter


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Wednesday, February 14, 2007 2:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Server fails to Restart w/NT Authority user

Andrew & Stephen,
Thanks for the responses. Unfortunatley, even though this is a dev box I
do
not have much in the way of access rights to the box (controlled by the
NT
Group) and getting help from them is a major pain.

To answer your previous questions, Andrew, no, no new apps and since I
didn't do the upgrade, I'm not sure of what patches may have been
applied.

And, since I don't have much in the way of rights to the db, not much I
can
do there, either. What a pain . . .

Here is the SQL log:

Feb 14 2007 13:18:50.4460 */SQL Trace Log -- ON
   
  /* Wed Feb 14 2007 13:18:50.4460 */CONNECT ARSystem, USER ARAdmin
   
  /* Wed Feb 14 2007 13:18:50.4780 */*** ERROR ***  Login failed for
user
'NT AUTHORITY\SYSTEM'. (SQL Server 18456)
   
  /* Wed Feb 14 2007 13:18:50.4930 */SQL Trace Log -- OFF


This just clears up ALL of the confusion, doesn't it? :-(

Scott


Original Message:
-
From: Baxter, Andrew [EMAIL PROTECTED]
Date: Wed, 14 Feb 2007 13:56:11 -0500
To: arslist@ARSLIST.ORG
Subject: Re: Server fails to Restart w/NT Authority user


I believe I ran into a similar problem doing a test upgrade myself.  I
was eventually able to determine exactly what account it was attempting
to use to connect to the SQL Server from the SQL logs within remedy.  I
then had to add that account as a dbo to the remedy database and things
started working.  I wasn't particularly comfortable with this as a long
term solution and since it was my lab I went ahead and rebuilt
everything, but the sql logs should be able to help you out.

Thanks,
Andrew Baxter


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Wednesday, February 14, 2007 1:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Server fails to Restart w/NT Authority user

Scott,

I experienced a similar situation about 2 years ago.  I am not 100% sure
if this is the issue, but... what is the login name used for the Remedy
NT service and SQL Server NT service?  

I changed it here to a network account that has Admin access on the
server and also has access to query LDAP and it cleared up this and
other issues.  This may not be the exact solution but just in case, it
might save you some troubleshooting time.

Stephen


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Wednesday, February 14, 2007 1:47 PM
To: arslist@ARSLIST.ORG
Subject: Server fails to Restart w/NT Authority user

All,
I did not do the install or upgrade for this server, so there some
specifics (probably critical specifics) that I do not currently have,
but
here goes:

ARS 7
SQL Server 2000
Windows Server 2003 Standard Edition

Server was upgraded from ARS 6.3 to ARS 7 (not sure of the applied
patch).
Server was upgraded about two weeks ago and has been humming along ever
since. The physical server had to be rebooted yesterday (I'm not sure as
to
why, but my understanding is that it was not because of the AR System).

Since the reboot, the AR System Server will not come back up. The
following
is the entry in the ARERROR LOG when the restart fails:

Login failed for user 'NT AUTHORITY\SYSTEM'. (SQL Server 18456)
Wed Feb 14 12:33:07 2007  390600 : Cannot initialize contact with SQL
database (ARERR 551)
Wed Feb 14 12:33:07 2007 Stop server
Wed Feb 14 12:33:07 2007  390600 : AR System server terminated -- fatal
error encountered (ARNOTE 21)

Under normal circumstances, I believe the error should state "Login
failed
for user ARAdmin" so I am not sure why the NT AUTHORITY\SYSTEM user is
being referenced. As I said, I did not do the initial install of the db,
or
the upgrade of Remedy.

The funny thing is that I can log into the AR System database in Query
Analyzer and Enterprise Manager using the out of the box ARAdmin ID and
password. And, ARAdmin is the dbo.

Any help anyone can provide would be greatly appreciated.

Scott Parrish
IT Prophets, LLC
(770) 653-5203


mail2web.com - What can On Demand Business Solutions do for you?
http://link.mail2web.com/Business/SharePoint


___
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the Answers Are"

__

Mailto Link Alternative?

[Kaiser Norm E CIV USAF 96 CG/SCWOE]

Anyone have any ideas on how to open a mailto link without using
PERFORM-ACTION-OPEN-URL? There's a bug in version 5.1.2 that isn't fixed
until 6.3, but I need this to work...so anyone have any ideas for me to
consider?

 

Any ideas at all are much appreciated.

 

Norm


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Re: Server fails to Restart w/NT Authority user

[[EMAIL PROTECTED]]

Andrew & Stephen,
Thanks for the responses. Unfortunatley, even though this is a dev box I do
not have much in the way of access rights to the box (controlled by the NT
Group) and getting help from them is a major pain.

To answer your previous questions, Andrew, no, no new apps and since I
didn't do the upgrade, I'm not sure of what patches may have been applied.

And, since I don't have much in the way of rights to the db, not much I can
do there, either. What a pain . . .

Here is the SQL log:

Feb 14 2007 13:18:50.4460 */SQL Trace Log -- ON
   
  /* Wed Feb 14 2007 13:18:50.4460 */CONNECT ARSystem, USER ARAdmin
   
  /* Wed Feb 14 2007 13:18:50.4780 */*** ERROR ***  Login failed for user
'NT AUTHORITY\SYSTEM'. (SQL Server 18456)
   
  /* Wed Feb 14 2007 13:18:50.4930 */SQL Trace Log -- OFF


This just clears up ALL of the confusion, doesn't it? :-(

Scott


Original Message:
-
From: Baxter, Andrew [EMAIL PROTECTED]
Date: Wed, 14 Feb 2007 13:56:11 -0500
To: arslist@ARSLIST.ORG
Subject: Re: Server fails to Restart w/NT Authority user


I believe I ran into a similar problem doing a test upgrade myself.  I
was eventually able to determine exactly what account it was attempting
to use to connect to the SQL Server from the SQL logs within remedy.  I
then had to add that account as a dbo to the remedy database and things
started working.  I wasn't particularly comfortable with this as a long
term solution and since it was my lab I went ahead and rebuilt
everything, but the sql logs should be able to help you out.

Thanks,
Andrew Baxter


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Wednesday, February 14, 2007 1:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Server fails to Restart w/NT Authority user

Scott,

I experienced a similar situation about 2 years ago.  I am not 100% sure
if this is the issue, but... what is the login name used for the Remedy
NT service and SQL Server NT service?  

I changed it here to a network account that has Admin access on the
server and also has access to query LDAP and it cleared up this and
other issues.  This may not be the exact solution but just in case, it
might save you some troubleshooting time.

Stephen


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Wednesday, February 14, 2007 1:47 PM
To: arslist@ARSLIST.ORG
Subject: Server fails to Restart w/NT Authority user

All,
I did not do the install or upgrade for this server, so there some
specifics (probably critical specifics) that I do not currently have,
but
here goes:

ARS 7
SQL Server 2000
Windows Server 2003 Standard Edition

Server was upgraded from ARS 6.3 to ARS 7 (not sure of the applied
patch).
Server was upgraded about two weeks ago and has been humming along ever
since. The physical server had to be rebooted yesterday (I'm not sure as
to
why, but my understanding is that it was not because of the AR System).

Since the reboot, the AR System Server will not come back up. The
following
is the entry in the ARERROR LOG when the restart fails:

Login failed for user 'NT AUTHORITY\SYSTEM'. (SQL Server 18456)
Wed Feb 14 12:33:07 2007  390600 : Cannot initialize contact with SQL
database (ARERR 551)
Wed Feb 14 12:33:07 2007 Stop server
Wed Feb 14 12:33:07 2007  390600 : AR System server terminated -- fatal
error encountered (ARNOTE 21)

Under normal circumstances, I believe the error should state "Login
failed
for user ARAdmin" so I am not sure why the NT AUTHORITY\SYSTEM user is
being referenced. As I said, I did not do the initial install of the db,
or
the upgrade of Remedy.

The funny thing is that I can log into the AR System database in Query
Analyzer and Enterprise Manager using the out of the box ARAdmin ID and
password. And, ARAdmin is the dbo.

Any help anyone can provide would be greatly appreciated.

Scott Parrish
IT Prophets, LLC
(770) 653-5203


mail2web.com - What can On Demand Business Solutions do for you?
http://link.mail2web.com/Business/SharePoint


___
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Re: Server fails to Restart w/NT Authority user

[Baxter, Andrew]

I believe I ran into a similar problem doing a test upgrade myself.  I
was eventually able to determine exactly what account it was attempting
to use to connect to the SQL Server from the SQL logs within remedy.  I
then had to add that account as a dbo to the remedy database and things
started working.  I wasn't particularly comfortable with this as a long
term solution and since it was my lab I went ahead and rebuilt
everything, but the sql logs should be able to help you out.

Thanks,
Andrew Baxter


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Wednesday, February 14, 2007 1:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Server fails to Restart w/NT Authority user

Scott,

I experienced a similar situation about 2 years ago.  I am not 100% sure
if this is the issue, but... what is the login name used for the Remedy
NT service and SQL Server NT service?  

I changed it here to a network account that has Admin access on the
server and also has access to query LDAP and it cleared up this and
other issues.  This may not be the exact solution but just in case, it
might save you some troubleshooting time.

Stephen


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Wednesday, February 14, 2007 1:47 PM
To: arslist@ARSLIST.ORG
Subject: Server fails to Restart w/NT Authority user

All,
I did not do the install or upgrade for this server, so there some
specifics (probably critical specifics) that I do not currently have,
but
here goes:

ARS 7
SQL Server 2000
Windows Server 2003 Standard Edition

Server was upgraded from ARS 6.3 to ARS 7 (not sure of the applied
patch).
Server was upgraded about two weeks ago and has been humming along ever
since. The physical server had to be rebooted yesterday (I'm not sure as
to
why, but my understanding is that it was not because of the AR System).

Since the reboot, the AR System Server will not come back up. The
following
is the entry in the ARERROR LOG when the restart fails:

Login failed for user 'NT AUTHORITY\SYSTEM'. (SQL Server 18456)
Wed Feb 14 12:33:07 2007  390600 : Cannot initialize contact with SQL
database (ARERR 551)
Wed Feb 14 12:33:07 2007 Stop server
Wed Feb 14 12:33:07 2007  390600 : AR System server terminated -- fatal
error encountered (ARNOTE 21)

Under normal circumstances, I believe the error should state "Login
failed
for user ARAdmin" so I am not sure why the NT AUTHORITY\SYSTEM user is
being referenced. As I said, I did not do the initial install of the db,
or
the upgrade of Remedy.

The funny thing is that I can log into the AR System database in Query
Analyzer and Enterprise Manager using the out of the box ARAdmin ID and
password. And, ARAdmin is the dbo.

Any help anyone can provide would be greatly appreciated.

Scott Parrish
IT Prophets, LLC
(770) 653-5203


mail2web.com - What can On Demand Business Solutions do for you?
http://link.mail2web.com/Business/SharePoint


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Re: Server fails to Restart w/NT Authority user

[Heider, Stephen]

Scott,

I experienced a similar situation about 2 years ago.  I am not 100% sure
if this is the issue, but... what is the login name used for the Remedy
NT service and SQL Server NT service?  

I changed it here to a network account that has Admin access on the
server and also has access to query LDAP and it cleared up this and
other issues.  This may not be the exact solution but just in case, it
might save you some troubleshooting time.

Stephen


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Wednesday, February 14, 2007 1:47 PM
To: arslist@ARSLIST.ORG
Subject: Server fails to Restart w/NT Authority user

All,
I did not do the install or upgrade for this server, so there some
specifics (probably critical specifics) that I do not currently have,
but
here goes:

ARS 7
SQL Server 2000
Windows Server 2003 Standard Edition

Server was upgraded from ARS 6.3 to ARS 7 (not sure of the applied
patch).
Server was upgraded about two weeks ago and has been humming along ever
since. The physical server had to be rebooted yesterday (I'm not sure as
to
why, but my understanding is that it was not because of the AR System).

Since the reboot, the AR System Server will not come back up. The
following
is the entry in the ARERROR LOG when the restart fails:

Login failed for user 'NT AUTHORITY\SYSTEM'. (SQL Server 18456)
Wed Feb 14 12:33:07 2007  390600 : Cannot initialize contact with SQL
database (ARERR 551)
Wed Feb 14 12:33:07 2007 Stop server
Wed Feb 14 12:33:07 2007  390600 : AR System server terminated -- fatal
error encountered (ARNOTE 21)

Under normal circumstances, I believe the error should state "Login
failed
for user ARAdmin" so I am not sure why the NT AUTHORITY\SYSTEM user is
being referenced. As I said, I did not do the initial install of the db,
or
the upgrade of Remedy.

The funny thing is that I can log into the AR System database in Query
Analyzer and Enterprise Manager using the out of the box ARAdmin ID and
password. And, ARAdmin is the dbo.

Any help anyone can provide would be greatly appreciated.

Scott Parrish
IT Prophets, LLC
(770) 653-5203


mail2web.com - What can On Demand Business Solutions do for you?
http://link.mail2web.com/Business/SharePoint


___
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Re: Server fails to Restart w/NT Authority user

[Baxter, Andrew]

To what version of ARS7 did you upgrade?  Did you upgrade any
applications as well?

Thanks,
Andrew Baxter


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Wednesday, February 14, 2007 1:47 PM
To: arslist@ARSLIST.ORG
Subject: Server fails to Restart w/NT Authority user

All,
I did not do the install or upgrade for this server, so there some
specifics (probably critical specifics) that I do not currently have,
but
here goes:

ARS 7
SQL Server 2000
Windows Server 2003 Standard Edition

Server was upgraded from ARS 6.3 to ARS 7 (not sure of the applied
patch).
Server was upgraded about two weeks ago and has been humming along ever
since. The physical server had to be rebooted yesterday (I'm not sure as
to
why, but my understanding is that it was not because of the AR System).

Since the reboot, the AR System Server will not come back up. The
following
is the entry in the ARERROR LOG when the restart fails:

Login failed for user 'NT AUTHORITY\SYSTEM'. (SQL Server 18456)
Wed Feb 14 12:33:07 2007  390600 : Cannot initialize contact with SQL
database (ARERR 551)
Wed Feb 14 12:33:07 2007 Stop server
Wed Feb 14 12:33:07 2007  390600 : AR System server terminated -- fatal
error encountered (ARNOTE 21)

Under normal circumstances, I believe the error should state "Login
failed
for user ARAdmin" so I am not sure why the NT AUTHORITY\SYSTEM user is
being referenced. As I said, I did not do the initial install of the db,
or
the upgrade of Remedy.

The funny thing is that I can log into the AR System database in Query
Analyzer and Enterprise Manager using the out of the box ARAdmin ID and
password. And, ARAdmin is the dbo.

Any help anyone can provide would be greatly appreciated.

Scott Parrish
IT Prophets, LLC
(770) 653-5203


mail2web.com - What can On Demand Business Solutions do for you?
http://link.mail2web.com/Business/SharePoint


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Server fails to Restart w/NT Authority user

[[EMAIL PROTECTED]]

All,
I did not do the install or upgrade for this server, so there some
specifics (probably critical specifics) that I do not currently have, but
here goes:

ARS 7
SQL Server 2000
Windows Server 2003 Standard Edition

Server was upgraded from ARS 6.3 to ARS 7 (not sure of the applied patch).
Server was upgraded about two weeks ago and has been humming along ever
since. The physical server had to be rebooted yesterday (I'm not sure as to
why, but my understanding is that it was not because of the AR System).

Since the reboot, the AR System Server will not come back up. The following
is the entry in the ARERROR LOG when the restart fails:

Login failed for user 'NT AUTHORITY\SYSTEM'. (SQL Server 18456)
Wed Feb 14 12:33:07 2007  390600 : Cannot initialize contact with SQL
database (ARERR 551)
Wed Feb 14 12:33:07 2007 Stop server
Wed Feb 14 12:33:07 2007  390600 : AR System server terminated -- fatal
error encountered (ARNOTE 21)

Under normal circumstances, I believe the error should state "Login failed
for user ARAdmin" so I am not sure why the NT AUTHORITY\SYSTEM user is
being referenced. As I said, I did not do the initial install of the db, or
the upgrade of Remedy.

The funny thing is that I can log into the AR System database in Query
Analyzer and Enterprise Manager using the out of the box ARAdmin ID and
password. And, ARAdmin is the dbo.

Any help anyone can provide would be greatly appreciated.

Scott Parrish
IT Prophets, LLC
(770) 653-5203


mail2web.com – What can On Demand Business Solutions do for you?
http://link.mail2web.com/Business/SharePoint

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Re: sending attachments through emails

[Mark Blankenship]

Sorry.  I think I misunderstood. I am referring to sending out email
from Remedy with atachments.

-Original Message-
From: Mark Blankenship [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, February 14, 2007 10:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: sending attachments through emails


I believe this is a bug.  Don't know to what patch level.
We had to create manual workflow to submit the desired attachment to the
Email_Attachemnts form, create the EmailMessage/Attachemt relationship
record, etc...

Mark Blankenship

-Original Message-
From: Lucero, Michelle - IST contractor
[mailto:[EMAIL PROTECTED] 
Sent: Wednesday, February 14, 2007 9:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: sending attachments through emails


Hi, Serouche:

Have you tried include the attachment field in the fields list of the
Notify Action?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour
Sent: Wednesday, February 14, 2007 5:49 AM
To: arslist@ARSLIST.ORG
Subject: sending attachments through emails

Dear listers,

my users would like to send emails with attachments. How can I make the 
Email engine creating new tickets in a form including these attachments
? I already have a form with an attachment fields. Email engine and
ARServer 6.00.01 patch 1454. Thank you. Serouche


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Re: Remedy 6.3 Patch 20 ( DST )

[Kyle Whitley]

This is what fixed our Flashboard drill down issue after installing 
patch 20.


In both of your ClientCore.js files:

/resources/ie/javascript/ClientCore.js and
/resources/moz/javascript/ClientCore.js

locate the line:

noMatchCustomMessage.m = ExpandString(noMatchCustomMessage.m, 1 | 2 | 4 
| 8);


and add code to the front of it, changing it to now read:

if (noMatchCustomMessage != null) noMatchCustomMessage.m = 
ExpandString(noMatchCustomMessage.m, 1 | 2 | 4 | 8);


Thanks

Kyle


Lucero, Michelle - IST contractor wrote:

**
Hi, Richard:
 
Thank you for passing on the information.  Is the drill-down issue 
present in the User Tool or just the Mid-Tier?
 
Our issue is with the Remedy User 6.3 Patch 20 User tool.  The drill 
down doesn't work (we've found) because the /arsys is missing in the 
URL string. 
 
The drill down appears to work on the Mid-Tier 7.0.01 Patch 1, with 
one exception.  The drilldown doesn't work when using the 
FBImageServlet URL in Mid-Tier 6.3 Patch Patch 17 through 7.0.01 Patch 1.
 
Do you happen to know what the fix to the clientcore.js file is?
 
Thanks,

Michelle


*From:* Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] *On Behalf Of *Richard Crosby

*Sent:* Wednesday, February 14, 2007 7:59 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Remedy 6.3 Patch 20 ( DST )

**

We just patched mid-tier and ran into the same flashboard drill-down 
issue. Per BMC support, patch 19 actually broke it (see defect 
SW00256388) and a fix should be in patch 21, which is currently a 
restricted release. In the meantime there is a simple fix that can be 
made to the ClientCore.js files. BMC support should be able to provide 
you this fix if you use flashboards.



Richard

__20060125___This posting was submitted with HTML 
in it___ __20060125___This posting was submitted 
with HTML in it___ 


--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia

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Re: sending attachments through emails

[Grooms, Frederick W]

Just to make sure I understand what you are wanting to know.

Your users submit tickets to Remedy by sending emails.  They are wanting
to be able to send attachments to Remedy. So this is inbound to Remedy
attachments thru emails?  

If they send an attachment in to Remedy now is the attachment stored in
the Email Attachments form?

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour
Sent: Wednesday, February 14, 2007 5:49 AM
To: arslist@ARSLIST.ORG
Subject: sending attachments through emails

Dear listers,

my users would like to send emails with attachments. How can I make the
Email engine creating new tickets in a form including these attachments
?
I already have a form with an attachment fields.
Email engine and ARServer 6.00.01 patch 1454.
Thank you.
Serouche

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Re: sending attachments through emails

[Mark Blankenship]

I believe this is a bug.  Don't know to what patch level.
We had to create manual workflow to submit the desired attachment to the
Email_Attachemnts form, create the EmailMessage/Attachemt relationship
record, etc...

Mark Blankenship

-Original Message-
From: Lucero, Michelle - IST contractor
[mailto:[EMAIL PROTECTED] 
Sent: Wednesday, February 14, 2007 9:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: sending attachments through emails


Hi, Serouche:

Have you tried include the attachment field in the fields list of the
Notify Action?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour
Sent: Wednesday, February 14, 2007 5:49 AM
To: arslist@ARSLIST.ORG
Subject: sending attachments through emails

Dear listers,

my users would like to send emails with attachments. How can I make the 
Email engine creating new tickets in a form including these attachments
? I already have a form with an attachment fields. Email engine and
ARServer 6.00.01 patch 1454. Thank you. Serouche


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Re: Remedy 6.3 Patch 20 ( DST )

[Katherine Hoffner]

Thanks for the continued information.  I was also wondering if anyone is
using Oracle 10g just for their Remedy databases and using Solaris as their
platform.

Has anyone seen any issues with DST upgrades to Oracle 10g and patch 20?
Sorry if this sounds confusing.  I am confused.  I cant wait untill all this
DST stuff is over.

Katherine

Sorry for my ranting


On 2/14/07, Lucero, Michelle - IST contractor <[EMAIL PROTECTED]>
wrote:


** Hi, Richard:

Thank you for passing on the information.  Is the drill-down issue present
in the User Tool or just the Mid-Tier?

Our issue is with the Remedy User 6.3 Patch 20 User tool.  The drill down
doesn't work (we've found) because the /arsys is missing in the URL string.


The drill down appears to work on the Mid-Tier 7.0.01 Patch 1, with one
exception.  The drilldown doesn't work when using the FBImageServlet URL in
Mid-Tier 6.3 Patch Patch 17 through 7.0.01 Patch 1.

Do you happen to know what the fix to the clientcore.js file is?

Thanks,
Michelle


 --
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Richard Crosby
*Sent:* Wednesday, February 14, 2007 7:59 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Remedy 6.3 Patch 20 ( DST )


 **

We just patched mid-tier and ran into the same flashboard drill-down
issue. Per BMC support, patch 19 actually broke it (see defect SW00256388)
and a fix should be in patch 21, which is currently a restricted release.
In the meantime there is a simple fix that can be made to the
ClientCore.js files. BMC support should be able to provide you this fix if
you use flashboards.


Richard
__20060125___This posting was submitted with HTML in
it___
__20060125___This posting was submitted with HTML in
it___





--
Katherine

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Re: sending attachments through emails

[Serouche Rahimpour]

well the thing I don't get is that my concern is not in Notify actions.
I mean these my _users_ who try to create tickets including attachments.
So I don't see how to fire the Notify action the way you are giving.
My concern is NOT from a Helpdesk case
...
I don't send any notification with attachment.
My users try to send attachments to the ARSystem

...




Lucero, Michelle - IST contractor wrote:

Oops, that should have read "Have you tried TO include the 'attachment
field' in the fields list of the Notify Action?"
Hopefully, I understood your question, correctly.

For example, when sending a notification from a Helpdesk case we include
the attachment fields.  The Attachment is automatically attached to the
email.

In the Notify action of a filter, with a mechanism of email.
Include all relevant fields from the fields list, including the
attachment fields.

Thanks,
Michelle


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour
Sent: Wednesday, February 14, 2007 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: sending attachments through emails

Michelle,

could you be more precise please ?
I don't get your point.


Lucero, Michelle - IST contractor wrote:
  

Hi, Serouche:

Have you tried include the attachment field in the fields list of the
Notify Action?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour
Sent: Wednesday, February 14, 2007 5:49 AM
To: arslist@ARSLIST.ORG
Subject: sending attachments through emails

Dear listers,

my users would like to send emails with attachments. How can I make

the 
  

Email engine creating new tickets in a form including these


attachments
  

?
I already have a form with an attachment fields.
Email engine and ARServer 6.00.01 patch 1454.
Thank you.
Serouche





  

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Re: sending attachments through emails

[Lucero, Michelle - IST contractor]

Oops, that should have read "Have you tried TO include the 'attachment
field' in the fields list of the Notify Action?"
Hopefully, I understood your question, correctly.

For example, when sending a notification from a Helpdesk case we include
the attachment fields.  The Attachment is automatically attached to the
email.

In the Notify action of a filter, with a mechanism of email.
Include all relevant fields from the fields list, including the
attachment fields.

Thanks,
Michelle


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour
Sent: Wednesday, February 14, 2007 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: sending attachments through emails

Michelle,

could you be more precise please ?
I don't get your point.


Lucero, Michelle - IST contractor wrote:
> Hi, Serouche:
>
> Have you tried include the attachment field in the fields list of the
> Notify Action?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour
> Sent: Wednesday, February 14, 2007 5:49 AM
> To: arslist@ARSLIST.ORG
> Subject: sending attachments through emails
>
> Dear listers,
>
> my users would like to send emails with attachments. How can I make
the 
> Email engine creating new tickets in a form including these
attachments
> ?
> I already have a form with an attachment fields.
> Email engine and ARServer 6.00.01 patch 1454.
> Thank you.
> Serouche
>
>

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>
>

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>   


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Re: Remedy 6.3 Patch 20 ( DST )

[Lucero, Michelle - IST contractor]

Hi, Richard:
 
Thank you for passing on the information.  Is the drill-down issue
present in the User Tool or just the Mid-Tier?
 
Our issue is with the Remedy User 6.3 Patch 20 User tool.  The drill
down doesn't work (we've found) because the /arsys is missing in the URL
string.  
 
The drill down appears to work on the Mid-Tier 7.0.01 Patch 1, with one
exception.  The drilldown doesn't work when using the FBImageServlet URL
in Mid-Tier 6.3 Patch Patch 17 through 7.0.01 Patch 1.
 
Do you happen to know what the fix to the clientcore.js file is?
 
Thanks,
Michelle



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Crosby
Sent: Wednesday, February 14, 2007 7:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 6.3 Patch 20 ( DST )


** 

We just patched mid-tier and ran into the same flashboard drill-down
issue. Per BMC support, patch 19 actually broke it (see defect
SW00256388) and a fix should be in patch 21, which is currently a
restricted release. In the meantime there is a simple fix that can be
made to the ClientCore.js files. BMC support should be able to provide
you this fix if you use flashboards.


Richard

__20060125___This posting was submitted with HTML in
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Re: sending attachments through emails

[Serouche Rahimpour]

Michelle,

could you be more precise please ?
I don't get your point.


Lucero, Michelle - IST contractor wrote:

Hi, Serouche:

Have you tried include the attachment field in the fields list of the
Notify Action?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour
Sent: Wednesday, February 14, 2007 5:49 AM
To: arslist@ARSLIST.ORG
Subject: sending attachments through emails

Dear listers,

my users would like to send emails with attachments. How can I make the 
Email engine creating new tickets in a form including these attachments

?
I already have a form with an attachment fields.
Email engine and ARServer 6.00.01 patch 1454.
Thank you.
Serouche


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Re: sending attachments through emails

[Lucero, Michelle - IST contractor]

Hi, Serouche:

Have you tried include the attachment field in the fields list of the
Notify Action?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour
Sent: Wednesday, February 14, 2007 5:49 AM
To: arslist@ARSLIST.ORG
Subject: sending attachments through emails

Dear listers,

my users would like to send emails with attachments. How can I make the 
Email engine creating new tickets in a form including these attachments
?
I already have a form with an attachment fields.
Email engine and ARServer 6.00.01 patch 1454.
Thank you.
Serouche


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User Tool - Client Logging

[Mike Parker]

Good Morning everyone:

I was attempting to do some troubleshooting of ITSM 7, and I turned on my AL 
& Filter logging on the User tool.


When I went to look at the log, I was unpleasantly suprized to find that the 
only thing in the log was active links, and no filter logging whatsoever.  I 
had to turn on filter logging from the Admin tool and get the filter logging 
on the server to troubleshoot.  I am an ARS administrator on this server, 
and I have Client Side Logging = "Public"


While this is a workaround, this is not an acceptable solution.

Has anyone else experienced this?

User Tool = 7.01 (no patch)
AR Server 7.01 p1

_
Laugh, share and connect with Windows Live Messenger 
http://clk.atdmt.com/MSN/go/msnnkwme002001msn/direct/01/?href=http://imagine-msn.com/messenger/launch80/default.aspx?locale=en-us&source=hmtagline


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Re: Remedy 6.3 Patch 20 ( DST )

[Richard Crosby]

We just patched mid-tier and ran into the same flashboard drill-down
issue. Per BMC support, patch 19 actually broke it (see defect
SW00256388) and a fix should be in patch 21, which is currently a
restricted release. In the meantime there is a simple fix that can be
made to the ClientCore.js files. BMC support should be able to provide
you this fix if you use flashboards.


Richard


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Re: ARServer 7.00.01 Patch 1

[Axton]

I am seeing the same with approval 7.0.01.  It dies and is then restart by
the plugin server.  It dies due to a failed authentication.

Axton Grams


On 2/14/07, Niklas Asplund <[EMAIL PROTECTED]> wrote:


I think this is a known error at BMC.
I have read it somewhere, but I can't find it right now.

I believe that the SLA 6.0 service dies when starting the ARServer,
but the armonitor restarts it, and then it works OK.
So according to the KB, or wherever I've read it, this is nothing to care
about.

I also have this error in my logs, but if you look in the
armonitor.log you will see that the SLA service is restarted.

// Niklas Asplund
Siemens IT Solutions and Services

ARS 7.0.1 Patch 1
Windows 2003 Cluster
SQL 2000



On 13/02/07, David Yearsley <[EMAIL PROTECTED]> wrote:
> **
> ARServer 7.00.01 Patch 1
> Solaris 9
> Helpdesk 6.0
> Asset 6.0
> SLA 6.0
> ORACLE 9.2i
>
> We are in the process of upgrading our servers to patch 7.00.01 Patch 1.
Our
> development server is running 7.00.01 Patch 1 with no problems, but now
that
> we have installed it on our Acceptance Test Server we are getting the
> following error.
>
> Tue Feb 13 13:39:24 2007  BRIE : Authentication failed ()  ARERR - 623
> Tue Feb 13 13:39:24 2007  BRIE : AR System Application server terminated
--
> fatal error encountered (ARAPPNOTE 4501)
>
> We installed once and received this error, so we restored our system and
we
> are still getting this error. Also the plugin server keeps dying as
well.
> Has anyone seen this problem? Any ideas on what to check or where the
> problem could be located?
>
> Thanks
> __20060125___This posting was submitted
> with HTML in it___


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New Utility: Retrieve Workstation Info within Windows User Tool

[Heider, Stephen]

List,

I created a utility that some may find useful. Thanks to Matt for
letting me host it on his site.
http://www.mattreinfeldt.com/site/component/option,com_docman/task,cat_v
iew/gid,41/Itemid,28/
 

It returns workstation information from within the Windows User Tool.
The utility and workflow demonstrate:

- How to get an executable (or any file) to a user's temp folder.
- How to obtain the user's environment variables.
- How to run an executable and capture its output.
- How to parse the output of an executable.

The following information is returned and made available to your
workflow:

Host Name
DNS Host Name
IP Address
MAC Address
NIC Name
Subnet Mask
Default Gateway
DNS Servers
User Name
Temp Folder
CompSpec
DNS Domain Name
Login Server
Excel Path
Outlook Path
Word Path
IE Path
Dameware Path


VB.Net 2003 (source included)
Tested with ARS 6.3 and 7.0.

BTW, there is a free open-source IDE for VB.Net and C# programming -
SharpDevelop http://www.icsharpcode.net/opensource/sd/
 .  I tested the .Net code
with SharpDevelop version 2.1.0.2376 RC1 and it compiled and ran without
having to change anything. This may be useful if you don't have Visual
Studio.


Stephen



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sending attachments through emails

[Serouche Rahimpour]

Dear listers,

my users would like to send emails with attachments. How can I make the 
Email engine creating new tickets in a form including these attachments ?

I already have a form with an attachment fields.
Email engine and ARServer 6.00.01 patch 1454.
Thank you.
Serouche

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Re: CMDB 1.1 Change Pending

[Chris Williams]

Forgot to mention in my last mail that if you can identify the offending
attribute which breaks convention (The one with '-' in the name), you could
try the following...

Go to the OBJSTR:AttributeDefinition form.
Locate the offending Attribute by searching for it based upon the field
name. Hopefully, you'll only get one entry returned which is in the "Change
Pending" status.
Delete this one entry only.
Then try the procedure I described in detail in my last mail to flush the
rest of your changes through.
This should hopefully save you having to type all of those attributes in
again.

As Robert suggested, don't go too delete happy in the OBSTR forms as this
could do more harm than good. There are limited specific cases where it's
relatively "safe" to do this. In the case you are currently experiencing, as
long as the field was not created in any of the CMDB forms (you should check
this first by looking in the AR System Data Dictionary for all occurrences
of the field you tried to create, either by name or ID) and the attribute is
still showing "Change Pending" and there's only one instance of it in the
metadata, then you *should* be OK. Never delete an attribute which is
currently "Active".

Regarding the Max Filters error, I have seen this before due to 2 things...
Firstly, make sure you've set a high enough number for Max Filters in your
AR Config file. I think the documentation recommends 100,000. (You can
always reduce this again after making your Data Model changes).
Secondly, there was a known defect identified in the Filters which push
information from the OBJSTR forms to the SHR:SchemaNames. From memory, a bad
push fields action caused too many records to be modified, thus causing
Filters to run for each of those SHR:SchemaNames entries to push to each
other!...Hence you breach the max filters limit. There used to be a KB about
this, though I can't find it now...I think it was a Filter with a name like
"SHR:Objstr_Menu_Push" that modified all matching entries instead of the
first matching entry. This *might* have been fixed in Patch 003 for CMDB
1.1, but I'm not sure.

HTH
Chris.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda
Sent: Tuesday, February 13, 2007 8:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB 1.1 Change Pending

Ah' that wonderful "explode after error and now you are stuck"
condition. I know this because "been there and done that" has applied.

At this point you must manually cleanup the Meta Data, and add the
field(s) back again.

Unfortunately the UI/Workflow does not check for "bad things" but when
you try to update, then it goes BOOM. (You had the '-' character in the
field..)

Before you go in and get "deletion happy" in the OBJSTR: forms, remember
to always CYI and export to arx ALL ENTIRES IN ALL TABLES of OBJSTR:..
One of our contractors went 'delete happy' and then nothing all worked,
and it was restore DB time into a spare DB and recover the entries :(

Q(s)>>

Is this the first MetaUpdate that has run on the system, or have other
custom fields been added. A good test is to go in and simply view some
fields, and the UI thinks you updated and will update it again. This
MUST GO OK before going any further!!

Ensure (by scanning) that you don't duplicate ID/Field Name/name
restrictions, and you should be fine.

Also, we could not add more than 6 or 7 fields at one attempt or would
get the same error.

HTH

Thanks-n-advance; 
HDT Platform Incident / Problem Manager & Architect 
Robert Molenda 
IT OS PA 
Tel: +1 408 503 2701 
Fax: +1 408 503 2912 
Mobile: +1 408 472 8097 
[EMAIL PROTECTED] 
Quality begins with your actions.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Tuesday, February 13, 2007 11:03 AM
To: arslist@ARSLIST.ORG
Subject: CMDB 1.1 Change Pending

I added several fields via the class manager.  When I clicked "Save" I
received an error:  

ARERR [298] Too many filters processed during this operation
OBJSTR:AttributeDefinition


The preceding message occurred during the execution of active link
OBJSTR:ClassDef_SaveChanges -- action 2. (ARNOTE 1101)

This was in my arerror.log

Mon Feb 12 17:32:40 2007  390620 : Too many filters processed during
this operation (ARERR 298)
Mon Feb 12 17:32:40 2007 OBJSTR:AttributeDefinition

So I go to the admin tool and increase the filter value and then hit
save again and everything looked ok.

All of my fields are still showing "Change Pending" and when I look at
the task manager,  the arcmdbd server process is running, and the
dispatcher (arsvcdsp) server process is running on the server.

The only thing in the view log is:

2/12/2007 5:40:48 PM Remedy Application Service
Sync Class: BMC:BMC_AssetBase

2/12/2007 5:40:49 PM Remedy Application Service
ERROR: 120078 The supplied character is not allowed in the name.
W-Parts: '-'


Do I have to recrea

Re: BUG in 7.0.1 patch 001 that is not reported in the Notes

[Kern, Robert SBA]

Quote "There are two bug records submitted [...] SW00258844 and
SW00256255 [...]"

The good thing with the new Support web is, that there is actually no
way to search for bug ID's anymore.

So even that I have the bug ID's, Im going to query the support manually
a few day of the week now, for getting an updated status.


One just have to love it


Cheers from Germany, Robert





From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Olds, Kimberly M
Sent: Tuesday, February 13, 2007 4:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: BUG in 7.0.1 patch 001 that is not reported in the Notes


** 

Tell me about it!  I had to track them all down and manually add the URL
with the Case ID in the test for the email.  

 

I also got this:

 

There are two bug records submitted and our engineers are giving it the
highest priority. 

 

SW00258844 and SW00256255

 

They told me that I would be notified when it was corrected.  So we
shall see.

 

Kim Olds

Anne Arundel County Public Schools - Help Desk

410-222-5254

410-222-5611 fax



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Tuesday, February 13, 2007 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: BUG in 7.0.1 patch 001 that is not reported in the Notes

 

That does not sound good at all!  We are planning to move to 7.01 and we
have numerous email filters that include a hyperlink to the assignee's
ticket.

What do they mean when they say  "a resolution is expected until
Odin"?  Ive heard this support talk about various projects like "Thor"
or something...

 

 

Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 

 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Olds, Kimberly M
Sent: Tuesday, February 13, 2007 7:46 AM
To: arslist@ARSLIST.ORG
Subject: BUG in 7.0.1 patch 001 that is not reported in the Notes

** 

FYI.  I just finished upgrading to 7.0.1 patch 001 and it breaks the URL
link on filter notifications.  It is not on the support web.  If you use
this - as we do - you will need to do the workaround.

Kim Olds

Anne Arundel County Public Schools - Help Desk

410-222-5254

410-222-5611 fax

-Original Message-
From: BMC Customer Support [mailto:[EMAIL PROTECTED]
Sent: Monday, February 12, 2007 11:42 AM
To: Olds, Kimberly M
Subject: Re: (ISS03069335, 2-High)

Hello Kim

This is what I received from the team -lead on the web team:

"Two AR Server defects have been submitted around this problem:

 

ARS 7.0.1 FCS and Patch 1 - filter notifications do not add a value for
"eid=" in Web URL shortcuts, resulting in:

http:///arsys/servlet/ViewFormServlet?form=&server=&eid=NULL

SW00258844, SW00256255

 

These are not yet escalated by Server team(s), so a resolution isn't
expected until Odin.  As a workaround, a customer can add workflow to
generate their own URLs in a character field and include that field as
part of the notification."

 

Thanks,

-Ibrahim Akar

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Re: CMDB 1.1 Change Pending

[Chris Williams]

Hi Claire & Robert,
   Don't forget, that if your changes to the Data Model didn't fully
synchronise, there may be another way of forcing them through without having
to recreate them or "hack" any of the meta data records in the OBJSTR
prefixed forms...

This method should work as long as the changes you made are legal. As Robert
suggested, if you've broken the laws of the CMDB and used invalid
characters, bad attribute name or field Id's, then you're still stuck and
that requires a more drastic cleanupbut it's not impossible.

In CMDB 1.1, there should be a utility called cmdbdriver (or possibly called
osdriver. Osdriver was the name used in CMDB 1.0 and wasn't changed until a
specific patch release of the 1.1 version, from memory).

If you've ever used driver for the AR System (the command line API
interface), then you should see that cmdbdriver is relatively similar to
use. Cmdbdriver is the command line API interface to the CMDB.

Once you've found the cmdbdriver executable, you'll need to follow these
steps carefully:

Backup your entire DB before doing anything...just in case.
I'd recommend only doing the following when nobody else is on the
environment, as it may chew up your resources and hog the AR Server admin
thread for several hours.
>From a command prompt, run the cmdbdriver executable. A screen full of
commands should appear.
Type "init" to intialise the API session.
Type "log" to log into your AR Server. You'll need specify the Admiin Login
details you are using and the server name. Leave all other options blank by
pressing return.
If you have allocated port numbers for your server type "ssp" (in some older
versions of CMDB this was buggy and you might need to set the port as a
windows environmental variable before running cmdbdriver).
Type "sync". You will be prompted for a pending ID.
Now switch back to your User tool and open up form OBJSTR:Pending (I'm
documenting this from memory, so if this is not the exact name, forgive me,
but you should see which form I mean).
Search for all entries in the form. Hopefully there will only be 1, but it's
no big deal if there are more. Each entry represents an attempted (and
potentially failed) synchronisation of the CMDB Meta Data.
There should be a field on the form called 'Pending ID'. Copy the GUID value
in this field (you may need to export the records to a csv file to be able
to copy this value easily).
Switch back to the cmdbdriver window and paste the first GUID value exactly
as it is. Don't use double quotes, but do copy and paste any and all special
characters in the Pending ID GUID.
As long as no other synchronisation is currently running and the arcmdbd is
quietly waiting for it's next command, you can hit the return key. This will
immediately start the synchronisation process for the record in the
OBJSTR:Pending form which represents a failed synchronisation session.
Wait till the cmdbdriver window comes back to you to confirm that the
operation was successful. (This is effectively the same thing that happens
when you press the "Save" button in the CMDB Class Manager after you've made
some changes.)
Repeat the steps above for each record in the OBJSTR:Pending form until they
are all gone.
Once finished, type "term" to end the API session. Then type "e" to quit
cmdbdriver.

NB: During this rescue operation, it is important that you do NOT attempt to
make any further changes to the data model. The version of CMDB you are
using is a little notorious for being somewhat delicate when you come to
make changes to it's data model. CMDB 2.0.x is a bit more robust, and is
worth considering in the futurethere's some nice new features in there
which help make the CMDB more powerful as well as performing faster than
before.

I hope all of this helps.
If you need any further advice or run into problems, please let me know and
I'll see if I can help.

Cheers
Chris.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda
Sent: Tuesday, February 13, 2007 8:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB 1.1 Change Pending

Ah' that wonderful "explode after error and now you are stuck"
condition. I know this because "been there and done that" has applied.

At this point you must manually cleanup the Meta Data, and add the
field(s) back again.

Unfortunately the UI/Workflow does not check for "bad things" but when
you try to update, then it goes BOOM. (You had the '-' character in the
field..)

Before you go in and get "deletion happy" in the OBJSTR: forms, remember
to always CYI and export to arx ALL ENTIRES IN ALL TABLES of OBJSTR:..
One of our contractors went 'delete happy' and then nothing all worked,
and it was restore DB time into a spare DB and recover the entries :(

Q(s)>>

Is this the first MetaUpdate that has run on the system, or have other
custom fields been added. A good test is to go in and simply view some
fields, and the UI thinks you updated and will upd

ORA - 03113; end-of-file on communication channel

[issac jayandhar]

Hello Listers,

We are trying to connect to an Extenal Database through DB
Link.Frequentlywe are getting ORA - 03113; end-of-file on
communication channel. Some times
we are able to perform the same action.
Any idea why we are getting this error.
Does it need any change in configuration settings.

Any ideas?

Many Thanks
Issac

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