DST

[Mary C.]

I read, therefore I am confused.

I have 2 questions about this document:
http://www.bmc.com/USA/Support/attachments/BMC_DST_Summary_2007_02_15.pdf

1.  For ARS 6.01 it states that the Operational Impact if not fixed is
"Web Services and Import/Export time
calculations will be off by 1 hour."  Is that all that is affected?
So normal ticket updating of resolution time, Change Request Actual
Request time, etc., will NOT be affected?  Only Web services, Import &
Export?

2.  We use Crystal Reports integrated with Remedy.  I don't know that
much about it, but does Crystal "export" the records out of Remedy?

Thanks.

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Exporting a WSDL

[L. J. Head]

I'm reminded of the 4.x days when a macro got embedded it was stuck and you
had to kinda look at it in the def fileI'm trying to get a WSDL out of a
filter setfield actionany suggestions of how to do that?

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Pascale Boyer/VL/GVL est absent(e).

[Pascale Boyer]

Je serai absent(e) du  16-02-2007 au 12-03-2007.

Je suis en formation.
Vous pouvez contacter Daniel Asselin ou David Gellad en cas d'urgence. Pour
tout problème relié à Remedy, veuillez contacter le SAU 8787
Merci

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Re: ADM:Timing Test, please ignore

[Rick Cook]

Gmail sometimes decides that random entries from the list are Spam, and puts
them in that folder, which means that if you have it directed at Outlook,
you won't see those entries.  Log into the gmail web interface to track
that.

Rick

On 2/16/07, Daniel Bloom <[EMAIL PROTECTED]> wrote:


**

There was a bunching for around 2 hours today, fixed.

The list other than that has been busy at a usual volume.

I have also heard this week of a group in Australia/NZ that were

not receiving the list, but one of them did.

I have seen people post from gmail so it is not all gmail recipients.

There is definitely a current issue of if you post from the Web interface
it does not get emailed out,

as mentioned in a previous post by me.

Reports of not receiving the arslist at all,

over the past decade or so,

off the top of my head stats of course,

I would say 95% have been problems local to the end user

either due to firewall or ISP issues.

thanks … Daniel

 --

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Bruce Scott
*Sent:* February 16, 2007 4:38 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: ADM:Timing Test, please ignore

It seems to be working ok for me.  I notice that I seem to get them in
batches every 10 - 15 minutes, though.  That may just be coincidence,
however.

Bruce
 --

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Charles Stoddard
*Sent:* Friday, February 16, 2007 2:33 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: ADM:Timing Test, please ignore

** Am I the only one who is having problems receiving the emails from the
list?  This was the 4th message that I've received today, and probably the
20th that I've received this week.  I've got two different accounts signed
up, one work and one personal for archive purposes, and both have become
very spotty since about the first of the month.


Charles

On 2/16/07, *Daniel Bloom* <[EMAIL PROTECTED]> wrote:

**

VIA email, 3:47pm Friday



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Re: ADM:Timing Test, please ignore

[Grooms, Frederick W]

I just counted an I have had approximately 300 this week



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Charles Stoddard
Sent: Friday, February 16, 2007 3:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: ADM:Timing Test, please ignore


** Am I the only one who is having problems receiving the emails from
the list?  This was the 4th message that I've received today, and
probably the 20th that I've received this week.  I've got two different
accounts signed up, one work and one personal for archive purposes, and
both have become very spotty since about the first of the month. 


Charles


On 2/16/07, Daniel Bloom <[EMAIL PROTECTED]> wrote: 

** 

VIA email, 3:47pm Friday

 
 


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Re: ADM:Timing Test, please ignore

[Daniel Bloom]

There was a bunching for around 2 hours today, fixed.

 

The list other than that has been busy at a usual volume.

 

I have also heard this week of a group in Australia/NZ that were

not receiving the list, but one of them did.

 

I have seen people post from gmail so it is not all gmail recipients.

 

There is definitely a current issue of if you post from the Web interface it
does not get emailed out,

as mentioned in a previous post by me.

 

Reports of not receiving the arslist at all,  

over the past decade or so,

off the top of my head stats of course,

I would say 95% have been problems local to the end user 

either due to firewall or ISP issues.

 

thanks . Daniel

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bruce Scott
Sent: February 16, 2007 4:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: ADM:Timing Test, please ignore

 

It seems to be working ok for me.  I notice that I seem to get them in
batches every 10 - 15 minutes, though.  That may just be coincidence,
however.

 

Bruce

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Charles Stoddard
Sent: Friday, February 16, 2007 2:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: ADM:Timing Test, please ignore

** Am I the only one who is having problems receiving the emails from the
list?  This was the 4th message that I've received today, and probably the
20th that I've received this week.  I've got two different accounts signed
up, one work and one personal for archive purposes, and both have become
very spotty since about the first of the month. 


Charles

On 2/16/07, Daniel Bloom <[EMAIL PROTECTED]> wrote: 

** 

VIA email, 3:47pm Friday

__20060125___This posting was submitted with HTML in
it___ 


__20060125___This posting was submitted with HTML in
it___ 

  _  

The information contained in this electronic mail message, including
attachments, if any, is PetSmart confidential information.  It is intended
only for the use of the person(s) named above.  If the reader of this
message is not the intended recipient, or has received this message in
error, you are hereby notified that any review, dissemination, distribution
or copying of this communication is strictly prohibited.  If you are not the
intended recipient or have received this message in error, please notify the
sender via e-mail and promptly delete the original message.

  _  

__20060125___This posting was submitted with HTML in
it___

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Re: ADM:Timing Test, please ignore

[Bruce Scott]

It seems to be working ok for me.  I notice that I seem to get them in
batches every 10 - 15 minutes, though.  That may just be coincidence,
however.
 
Bruce
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Charles Stoddard
Sent: Friday, February 16, 2007 2:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: ADM:Timing Test, please ignore


** Am I the only one who is having problems receiving the emails from
the list?  This was the 4th message that I've received today, and
probably the 20th that I've received this week.  I've got two different
accounts signed up, one work and one personal for archive purposes, and
both have become very spotty since about the first of the month. 


Charles


On 2/16/07, Daniel Bloom <[EMAIL PROTECTED]> wrote: 

** 

VIA email, 3:47pm Friday

__20060125___This posting was submitted with
HTML in it___ 


__20060125___This posting was submitted with HTML in
it___ 

#
The information contained in this electronic mail message, including 
attachments, if any, is PetSmart confidential information.  It is intended only 
for the use of the person(s) named above.  If the reader of this message is not 
the intended recipient, or has received this message in error, you are hereby 
notified that any review, dissemination, distribution or copying of this 
communication is strictly prohibited.  If you are not the intended recipient or 
have received this message in error, please notify the sender via e-mail and 
promptly delete the original message.
#

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Re: ADM:Timing Test, please ignore

[L. J. Head]

I've been getting quite a bit more than thatso you must be having some
other type of issue...The list at one point had problems sending to
GMail...maybe your coming across something like that

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Charles Stoddard
Sent: Friday, February 16, 2007 2:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: ADM:Timing Test, please ignore


** Am I the only one who is having problems receiving the emails from the
list?  This was the 4th message that I've received today, and probably the
20th that I've received this week.  I've got two different accounts signed
up, one work and one personal for archive purposes, and both have become
very spotty since about the first of the month. 


Charles


On 2/16/07, Daniel Bloom <[EMAIL PROTECTED]> wrote: 

** 

VIA email, 3:47pm Friday

__20060125___This posting was submitted with HTML in
it___ 


__20060125___This posting was submitted with HTML in
it___ 

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Re: ADM:Timing Test, please ignore

[Charles Stoddard]

Am I the only one who is having problems receiving the emails from the
list?  This was the 4th message that I've received today, and probably the
20th that I've received this week.  I've got two different accounts signed
up, one work and one personal for archive purposes, and both have become
very spotty since about the first of the month.


Charles

On 2/16/07, Daniel Bloom <[EMAIL PROTECTED]> wrote:


**

VIA email, 3:47pm Friday
 __20060125___This posting was submitted with HTML in
it___


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Are"

ADM:Timing Test, please ignore

[Daniel Bloom]

VIA email, 3:47pm Friday


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Email Error

[Hupe, Glen]

We just upgraded to Remedy 7.0.1 and are now having problems with
incoming Email.  The message we are getting is:

 

Connect failed;

  nested exception is:

java.net.ConnectException: Connection refused (errno:239) 

javax.mail.MessagingException: Connect failed;

  nested exception is:

java.net.ConnectException: Connection refused (errno:239)

at
com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:120)

at javax.mail.Service.connect(Service.java:233)

at javax.mail.Service.connect(Service.java:134)

at
com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(R
eceiverModule.java:1782)

at
com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:2
07)

at
com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)

 

Remedy is configured to use POP3 for incoming Email on a HP-UX 11i.  We
are running the default setting for send mail on the UNIX server.  

 

Do we need additional configuration for the mail server in order for
POP3 to work? 

Do we need to install a POP3 server on the system?

 

 

Any suggestion would be appreciated.  Thanks 

 

Glen Hupe 
Remedy Developer 
NESA Development Team 

Systems Engineering
NAV CANADA 
280 Hunt Club Road 
Ottawa, ON. K1V 1C1 
(613)-248-7616 
[EMAIL PROTECTED] 

 


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[Carl Reenus]

_
Play Flexicon: the crossword game that feeds your brain. PLAY now for FREE.  
 http://zone.msn.com/en/flexicon/default.htm?icid=flexicon_hmtagline


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Re: Get Rid of the Splash Screen on User Tool - Resolved

[Eric Cleereman (IT)]

Stephen,

Thank you for the detailed instructions.  This is a great tool, and this took 
care of a similar issue I was having.

I was also able to easily hide the "BC" checkbox on the date dialogs, which is 
something a couple of my senior users have been wanting for awhile.  The date 
dialog is dialog #111.  I was able to hide it by setting the Visible property 
of the 1013 Check Box "BC" field to False.

Thanks again.

Eric Cleereman

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Heider, Stephen
Sent: Friday, February 16, 2007 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Get Rid of the Splash Screen on User Tool - Resolved


*I sent this twice this morning but has not shown up on the list.  I
sent a different message afterwards which has posted.  Apologies if this
is a duplicate.
 


Today while I was testing the arssoinfo.dll and seamless logins that
splash screen kept covering up the login screen.  The login screen was
"doing something" but I could not see it.  After reading various posts
on the List and searching online I decided enough was enough, I had to
find a solution now.

To get rid of the splash screen:

- Install the freeware XN Resource Editor
http://www.wilsonc.demon.co.uk/d10resourceeditor.htm

- Create a one-pixel monochrome bmp image in Windows Paint
(mspaint.exe).

- Make a backup copy of "C:\Program Files\AR
System\User\resdlls\0009\resusr.dll".

- Start XN Resource Editor and load the resusr.dll file above.

- Expand the "Bitmap" tree and expand the 5008 folder.  

- Right-click the item inside the 5008 folder and select Delete.

- Right-click the "Bitmap" tree and select Import Image Resource.
Import the one-pixel bmp image file. 

- Locate the new folder that was created.  Likely it will be named 30997
and located at the bottom of the list.  Rename the folder to 5008.

- Click the Save button.

- Start the Windows User Tool.

I tested this with WUT 6.3 p16, 7.0.0 p1, 7.0.1 p1 with no side effects.



Stephen



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3
Sent: Thursday, August 31, 2006 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Get Rid of the Splash Screen on User Tool

 

Tim: 

Ugly very ugly. 

Strange that the server does not get passed as well when processing a
login.  I'm wondering what happens when you specify an Authetication
server.

James Mckenzie 
  

-Original Message- 
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield 
Sent: Thursday, August 31, 2006 8:32 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: Get Rid of the Splash Screen on User Tool 

Sadly the Automation interface is hobbled.  If you browse the ARUSER
type library, you can see that they went to the trouble of extending it
at least three times.  Besides the original COMAppObj, they added
ICOMAppObj_2 and ICOMAppObj_3.  There's actually an ICOMField4 object
(recently updated to handle currency fields).  But it really looks like
a series of half-hearted attempts.  BTW, these extensions aren't covered
in the C API Guide.  I guess they're too busy to keep up with it.

The Login method (or function) simply returns a Session object.  Session
doesn't really point to a given server -- it contains only the user
name, password, and a Boolean that indicates whether you want the app
(aruser.exe) to be visible.  It isn't until you try to open a form or a
guide that you must provide a server name.  (No, you can't open an
application.  Amazing, huh?)

Now, if memory serves me correctly, if you've already set up a user in
Remedy User, when you log in as that user, you have access to his
settings.  The reason I say that is you can call the Login method and
then immediately call the GetServerList method.  That method,
GetServerList, returns a Microsoftian "variant" -- which is actually an
array of server names.  So I think if you've set up a user with his own
defined folder as well as servers with port and RPC settings, and then
Login as that user, when you refer to a "known" server by name it should
also pick up the correct port number.  I couldn't swear to it, but I
think that's how it's supposed to work.

It's too bad we couldn't somehow blend artask.exe with the Automation
interface to aruser.exe, sort of like merging two half-a**ed tools into
a complete one.


Tim [EMAIL PROTECTED] 
v: 937-878-9045 
f: 937-878-9055 
m: 937-369-7012 
http://www.widowfield.com 

- Original Message  
From: David Sanders <[EMAIL PROTECTED]> 
To: arslist@ARSLIST.ORG 
Sent: Thursday, August 31, 2006 3:26:37 AM 
Subject: Re: [ARSLIST] Get Rid of the Splash Screen on User Tool 

Hi Tim 

This looks good. Is there a way to modify this script to pass the server
port too? 

Thanks 

David Sanders 
Remedy Solution Architect 
Enterprise Service Suite @ Work 
== 
ARS List Awar

Re: ARS Email Engine 7.0.1 patch 001 Memory Errors

[Pierce, Amanda (TBS)]

That fixed it!!! Thank you so much!!

 

Amanda Pierce

PDS Client Systems Development

Technology Services

Turner Broadcasting System, Inc

404-827-2959

Please use http://sos   to submit a technology request.

 

  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, February 16, 2007 12:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS Email Engine 7.0.1 patch 001 Memory Errors

 

** 

The 7.0.01 email engine changed they way it starts.  It attempts to
cache all user/group info; this takes a massive amount of cpu and memory
because it fetches 100 users at a time.  There is a settings you set in
the EmailDaemon.properties to disable this behavior and restore it back
to the original behavior (evaluating user/group membership at
notification time).

 

com.remedy.arsys.emaildaemon.FetchUserGroupInfoOnDemand=true

 

Set this in EmailDaemon.properties and restart the email engine.  I
think you will see this addresses your issue.
 

Axton Grams
 

On 2/16/07, Pierce, Amanda (TBS) <[EMAIL PROTECTED]> wrote: 

** 

All,

We have installed the email engine 7.0.1 patch 001 and are getting
Memory Errors in our log files. The email engine is currently taking up
an entire CPU to run. This doesn't sound normal. Anyone else having this
issue? 

We put in a support ticket and they are looking into it, but was hoping
someone out here can help.

 

ARS 7.0.1 patch 001

Windows 2003 server

Java 1.5.06

Oracle 10.2

 

Thank you!

 

Amanda Pierce

 

 

__20060125___This posting was submitted with HTML in
it___ 


__20060125___This posting was submitted with HTML in
it___ 


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image001.gif
Description: image001.gif

Schema ID seems to be missing in arschema - Invalid view for the schema id

[Lammey, Peter A.]

We have been working on installing and testing patch 20 on our
development server.
After we worked with our DBA on refreshing our development environment,
he indicated that one view was invalid in our development database
(B384).
He also noticed it was invalid on our production database as well.
When I looked in the arschema table on the database to find out what the
form name is, I could not find it.  
I can see Schema Ids from 1 through 630 with schema id 384 skipped.

Based on the listing of forms (ordered by schemaid) I think schemaid 384
was a form that came with Change Management 5.6.
Is there any other ways I can determine what schema 384 is or was?
Does anyone have a list of all forms included with the Change Management
5.6 so that I can compare them to my listing of out of box forms?


Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761


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Re: Older Business time process broken by patch 020? (U)

[Hennigan, Sandra H CTR OSD-CIO]

UNCLASSIFIED

Very interesting.  I brought this up to Remedy Support and was told,
"There are no open DST issues with Application-Bus-Time and Patch 20 and
currently there are no open defects related to this"

Sandra Hennigan

OSD Remedy Administrator
Office # 703-602-2525 x251
CACI - Ever Vigilant(tm)

Apparently, there is nothing that cannot happen today.  Mark Twain

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal
Sent: Friday, February 16, 2007 10:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Older Business time process broken by patch 020?


** 

FYI...

 

This appears to also be a bug in Application-Bus-Time-Add and
Application-Bus-Time-Subtract on 6.3 patch 20. After initially reading
this email I assumed it only applied to Application-Bus-Time-Diff, but I
did my own testing and all three of these functions are an hour off if
you use a timestamp that falls in the new DST range.

 

We've opened a ticket with BMC on this but haven't heard anything yet.
This will be a huge problem for us.

 

On a slightly related note - Email Engine patch 20 will generate
outbound emails with timestamps that are an hour off if you include
timestamp fields within the body of your emails. You might want to be
aware of that as well.

 

Chad Hall  
(501) 342-2650

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ray Gellenbeck
Sent: Thursday, February 01, 2007 4:09 PM
To: arslist@ARSLIST.ORG
Subject: Older Business time process broken by patch 020?

 

** WARNING: We (BMC support eng and I) believe we may have found a new
issue with the latest patch (020). In fixing the DST bug, they may have
affected (broke) an older process.

Process name Application-Bus-Time-Diff appears to now be broken.

If you want to test the process yourself, I have included the def file
here. simply copy the block of code below and paste it into a notepad
file. If you open the form +SS:Test, enter any characters into the
character field and hit save, the process attempts to perform a
calculation. On our 6.0.1 servers, it passed. On a 6.03.00 patch 020
server, it results in a popup "ARERROR [639] No Workday form could be
found on the server"

Good luck, and if anyone else out there has run into this, PLEASE let me
know at [EMAIL PROTECTED] or [EMAIL PROTECTED]

---start of def file text
char-set: windows-1252
#
# File exported Thu Feb 01 12:21:06 2007
#
begin schema
name : +SS:Test
core-version : 2
upgrade-version: 0
num-fields : 10
timestamp : 1170361039
owner : Demo
last-changed : Demo
default-vui : Default Admin View
num-vuis : 1
export-version : 8
schema-type : 1
next-field-id : 536870914
archive : 0\0\0
arch-time : 0\0\0\0
arch-from : 
vui {
id : 536870912
name : Default Admin View
label : Default Admin View
timestamp : 1170360857
vui-locale : 
vui-type : 1
owner : Demo
last-changed : Demo
display-prop : 5\20\4\18\Default Admin
View\264\6\0\60019\4\21\ViewWebAlias536870912\201\2\93375\202\2\57500\
}
field {
id : 1
name : Request ID
datatype : 4
fieldtype : 1
create-mode : 2
option : 3
timestamp : 1170360858
owner : Demo
last-changed : Demo
maxlength : 15
menu-style : 2
qbe-match-op : 1
fulltext-optns : 0
permission : 0\1
permission : 3\1
permission : 4\1
display-instance : 536870912\16\20\4\10\Request
ID\61\40\18\60\40\1\3\41\2\1012\2500\19799\4900\4\6\1\28\6\4\29\6\1\27\8
\16\7\40\2147483640\231\6\0\143\40\4294967295\21\41\2\0\&
display-instance :
400\6862\2400\151\41\2\7425\0\18787\2100\65\41\2\0\0\0\0\66\41\2\0\0\0\0
\170\40\0\
}
field {
id : 2
name : Submitter
datatype : 4
fieldtype : 1
create-mode : 1
option : 1
timestamp : 1170360956
owner : Demo
last-changed : Demo
maxlength : 30
menu-style : 2
qbe-match-op : 1
fulltext-optns : 0
default : $-1$
permission : 3\1
permission : 4\1
display-instance :
536870912\16\20\4\9\Submitter\61\40\30\60\40\1\3\41\2\1012\5000\26099\72
00\4\6\1\28\6\4\29\6\1\27\8\16\7\40\2147483641\231\6\0\143\40\4294967295
\21\41\2\0\40&
display-instance :
0\6075\2200\151\41\2\6637\0\25087\2100\65\41\2\0\0\0\0\66\41\2\0\0\0\0\1
70\40\0\
}
field {
id : 3
name : Create Date
datatype : 7
fieldtype : 1
create-mode : 2
option : 3
timestamp : 1170360857
owner : Demo
last-changed : Demo
permission : 3\1
permission : 4\1
display-instance : 536870912\16\20\4\11\Create
Date\61\40\23\60\40\1\3\41\2\1012\7500\26212\9800\4\6\1\28\6\4\29\6\1\27
\8\16\7\40\2147483642\231\6\0\143\40\4294967295\170\40\0\&
display-instance :
21\41\2\0\400\7200\2300\151\41\2\7762\0\22162\2100\65\41\2\0\0\0\0\66\41
\2\22837\0\25199\2100\
}
field {
id : 4
name : Assigned To
datatype : 4
fieldtype : 1
create-mode : 2
option : 2
timestamp : 1170360857
owner : Demo
last-changed : Demo
maxlength : 30
menu-style : 2
qbe-match-op : 1
fulltext-optns : 0
permission : 4\1
display-instance : 536870912\16\20\4\11\Assigned
To\61\40\30\60\40\1\3\41\2\1012\1\26212\12100\4\6\1\28\6\4\29\6\1\27
\8\16\7\40\2147483643\231\6\

Re: ARS Email Engine 7.0.1 patch 001 Memory Errors

[strauss]

Cool - wait until I present it with several hundred groups and 320,000
user records. Throw that in with the CPU load that prefetching for
mid-tier adds, and we should be able to completely cripple our AR
servers. Clearly we will have to turn that "feature" off.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, February 16, 2007 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS Email Engine 7.0.1 patch 001 Memory Errors


** 
The 7.0.01 email engine changed they way it starts.  It attempts to
cache all user/group info; this takes a massive amount of cpu and memory
because it fetches 100 users at a time.  There is a settings you set in
the EmailDaemon.properties to disable this behavior and restore it back
to the original behavior (evaluating user/group membership at
notification time).
 
com.remedy.arsys.emaildaemon.FetchUserGroupInfoOnDemand=true
 
Set this in EmailDaemon.properties and restart the email engine.  I
think you will see this addresses your issue.
 
Axton Grams
 
On 2/16/07, Pierce, Amanda (TBS) <[EMAIL PROTECTED]> wrote: 

** 

All,

We have installed the email engine 7.0.1 patch 001 and are
getting Memory Errors in our log files. The email engine is currently
taking up an entire CPU to run. This doesn't sound normal. Anyone else
having this issue? 

We put in a support ticket and they are looking into it, but was
hoping someone out here can help.

 

ARS 7.0.1 patch 001

Windows 2003 server

Java 1.5.06

Oracle 10.2

 

Thank you!

 

Amanda Pierce

 

 

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HTML in it___ 


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Re: Get Rid of the Splash Screen on User Tool - Resolved

[Heider, Stephen]

*I sent this twice this morning but has not shown up on the list.  I
sent a different message afterwards which has posted.  Apologies if this
is a duplicate.
 


Today while I was testing the arssoinfo.dll and seamless logins that
splash screen kept covering up the login screen.  The login screen was
"doing something" but I could not see it.  After reading various posts
on the List and searching online I decided enough was enough, I had to
find a solution now.

To get rid of the splash screen:

- Install the freeware XN Resource Editor
http://www.wilsonc.demon.co.uk/d10resourceeditor.htm

- Create a one-pixel monochrome bmp image in Windows Paint
(mspaint.exe).

- Make a backup copy of "C:\Program Files\AR
System\User\resdlls\0009\resusr.dll".

- Start XN Resource Editor and load the resusr.dll file above.

- Expand the "Bitmap" tree and expand the 5008 folder.  

- Right-click the item inside the 5008 folder and select Delete.

- Right-click the "Bitmap" tree and select Import Image Resource.
Import the one-pixel bmp image file. 

- Locate the new folder that was created.  Likely it will be named 30997
and located at the bottom of the list.  Rename the folder to 5008.

- Click the Save button.

- Start the Windows User Tool.

I tested this with WUT 6.3 p16, 7.0.0 p1, 7.0.1 p1 with no side effects.



Stephen



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3
Sent: Thursday, August 31, 2006 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Get Rid of the Splash Screen on User Tool

 

Tim: 

Ugly very ugly. 

Strange that the server does not get passed as well when processing a
login.  I'm wondering what happens when you specify an Authetication
server.

James Mckenzie 
  

-Original Message- 
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield 
Sent: Thursday, August 31, 2006 8:32 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: Get Rid of the Splash Screen on User Tool 

Sadly the Automation interface is hobbled.  If you browse the ARUSER
type library, you can see that they went to the trouble of extending it
at least three times.  Besides the original COMAppObj, they added
ICOMAppObj_2 and ICOMAppObj_3.  There's actually an ICOMField4 object
(recently updated to handle currency fields).  But it really looks like
a series of half-hearted attempts.  BTW, these extensions aren't covered
in the C API Guide.  I guess they're too busy to keep up with it.

The Login method (or function) simply returns a Session object.  Session
doesn't really point to a given server -- it contains only the user
name, password, and a Boolean that indicates whether you want the app
(aruser.exe) to be visible.  It isn't until you try to open a form or a
guide that you must provide a server name.  (No, you can't open an
application.  Amazing, huh?)

Now, if memory serves me correctly, if you've already set up a user in
Remedy User, when you log in as that user, you have access to his
settings.  The reason I say that is you can call the Login method and
then immediately call the GetServerList method.  That method,
GetServerList, returns a Microsoftian "variant" -- which is actually an
array of server names.  So I think if you've set up a user with his own
defined folder as well as servers with port and RPC settings, and then
Login as that user, when you refer to a "known" server by name it should
also pick up the correct port number.  I couldn't swear to it, but I
think that's how it's supposed to work.

It's too bad we couldn't somehow blend artask.exe with the Automation
interface to aruser.exe, sort of like merging two half-a**ed tools into
a complete one.


Tim [EMAIL PROTECTED] 
v: 937-878-9045 
f: 937-878-9055 
m: 937-369-7012 
http://www.widowfield.com 

- Original Message  
From: David Sanders <[EMAIL PROTECTED]> 
To: arslist@ARSLIST.ORG 
Sent: Thursday, August 31, 2006 3:26:37 AM 
Subject: Re: [ARSLIST] Get Rid of the Splash Screen on User Tool 

Hi Tim 

This looks good. Is there a way to modify this script to pass the server
port too? 

Thanks 

David Sanders 
Remedy Solution Architect 
Enterprise Service Suite @ Work 
== 
ARS List Award Winner 2005 
Best 3rd party Remedy Application 
  
tel +44 1494 468980 
mobile +44 7710 377761 
email [EMAIL PROTECTED] 
  
web http://www.westoverconsulting.co.uk 
  

-Original Message- 
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield 
Sent: Wednesday, August 30, 2006 11:34 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: Get Rid of the Splash Screen on User Tool 

This question comes up from time to time, so I thought I'd offer a
possible work-around. 

Here's a WScript JScript script that might help.  Or at least it might
get you thinking in other directions.  (OLE, anyone?)

To run it, just use the Windows cscript program, like th

Re: Workflow \ Performance \ Migration Tools

[Robert Molenda]

We have utilized the Panacea Tools for quite some time (meaning YEARS),
and have always been quite pleased with the tools.

 

Their support staff is absolutely great (hear that Tim? Hum wonder if
they are on this list...) and I have no complaints at all...

 

We were also using the IT Masters Products which got bought up, and then
changed into "Developer Plus", which is also OK, but my complaint with
BMC/Remedy tool is that it is a "real time tool", and not useable with a
definitions file.

 

We rely heavily on the Panacea Tools to perform migrations of forms /
workflow / data between our servers...

 

HTH

 

Thanks-n-advance; 

HDT Platform Incident / Problem Manager & Architect 
Robert Molenda 
IT OS PA 
Tel: +1 408 503 2701 
Fax: +1 408 503 2912 
Mobile: +1 408 472 8097 
[EMAIL PROTECTED] 

Quality begins with your actions.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Webster, Basil
Sent: Friday, February 16, 2007 3:10 AM
To: arslist@ARSLIST.ORG
Subject: Workflow \ Performance \ Migration Tools

 

Hi All,

 

Since Master AR Suite was dropped we have been looking for an app \ tool
to aid in migrations, comparisons, finding workflow, documentation etc.
Currently we are taking a look at the Panacea Workflow Studio. It is a
big plus that they can give an evaluation on performance of workflow. We
are finding that this has become an issue and therefore an all in one
package is an advantage.

 

I would appreciate it if anyone using the app would give me their views
(pro's and cons), whether you think it lacks anything. On the other
hand, if there is anyone that is able to compare it to any other app or
suggest another app, please feel free to let me know. You are welcome to
mail me directly.

 

Have a great weekend.

 

 

Regards,

 

Basil Webster

 

Remedy Developer

Siemens Business Services (Pty) Ltd 
* E-Mail:  [EMAIL PROTECTED]

* Tel:  +27 11 652 7523
* Fax: +27 11 652-7501 
* Mobile: +27 82 452 9389

 

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Re: ARS Email Engine 7.0.1 patch 001 Memory Errors

[Axton]

The 7.0.01 email engine changed they way it starts.  It attempts to cache
all user/group info; this takes a massive amount of cpu and memory because
it fetches 100 users at a time.  There is a settings you set in the
EmailDaemon.properties to disable this behavior and restore it back to the
original behavior (evaluating user/group membership at notification time).

com.remedy.arsys.emaildaemon.FetchUserGroupInfoOnDemand=true

Set this in EmailDaemon.properties and restart the email engine.  I think
you will see this addresses your issue.

Axton Grams

On 2/16/07, Pierce, Amanda (TBS) <[EMAIL PROTECTED]> wrote:


**

All,

We have installed the email engine 7.0.1 patch 001 and are getting Memory
Errors in our log files. The email engine is currently taking up an entire
CPU to run. This doesn't sound normal. Anyone else having this issue?

We put in a support ticket and they are looking into it, but was hoping
someone out here can help.



ARS 7.0.1 patch 001

Windows 2003 server

Java 1.5.06

Oracle 10.2



Thank you!



*Amanda Pierce*

* *


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Re: Changing field database names

[Thad Esser]

Also, if you have any workflow that builds a qualification for use in an 
EXTERNAL() operator, you'll need to update that workflow (the string 
operations that build the qualification).

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



"Shellman, David" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

02/16/2007 08:54 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Changing field database names






** 
Susan,
 
Yes you can change the database fieldname and it doesn't cause any issues 
with the data.  However, if there are any reports that are pulling data 
from the tables at the database level using SQL, they will be effected.
 
Not sure about Crystal Reports.  This maybe depend on if accessing through 
the Remedy ODBC driver or directly at the database.
 
Unless folks have edited the macros, you will find macros use the field 
number for reference.  I believe that reports use the field label.
 
Dave

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Friday, February 16, 2007 11:45 AM
To: arslist@ARSLIST.ORG
Subject: Changing field database names

** 
Hi everyone,
 
Yes, this is a simplistic question but I don't have my dev server to test 
it on right now because it's been upgraded.  I generally don't do this but 
I have been requested to change about 20 fields.  It's all right to have 
the field label and the field database name out of sync on a couple of 
fields but that many is too many to try and remember.  It complicates 
imports and reporting. 
 
The questions are: 
 
Can I change the database field name without causing an issue with the 
data?  I'm not deleting or replacing or changing the ID.
Does a crystal report automatically pick up the field change?
Would it affect any macros that people may have created?
 
I appreciate any help you can provide,
Susan
 
 
 
Server:  ARS 5.1.2 Patch 1428
OS:  Windows NT 5.0  2CPU's 4G Memory
Database:  Oracle 9i2
User:  ARS 5.1.2 Patch 1316
User OS:  XP, NT, Win 2000
Admin:  ARS 5.1.2 Patch 1289
Crystal that created reports:  9
 
Susan Palmer
ShopperTrak
200 W Monroe St  11th Floor
Chicago, IL  60606
Office:  312-529-5325
Cell: 302-502-7687
[EMAIL PROTECTED]

 
__20060125___This posting was submitted with HTML in 
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the entity or individual to whom it is addressed.  If you are not the intended 
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disclosure, copying, or distribution of this message is strictly prohibited.  
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ARS Email Engine 7.0.1 patch 001 Memory Errors

[Pierce, Amanda (TBS)]

All,

We have installed the email engine 7.0.1 patch 001 and are getting
Memory Errors in our log files. The email engine is currently taking up
an entire CPU to run. This doesn't sound normal. Anyone else having this
issue?

We put in a support ticket and they are looking into it, but was hoping
someone out here can help.

 

ARS 7.0.1 patch 001

Windows 2003 server

Java 1.5.06

Oracle 10.2

 

Thank you!

 

Amanda Pierce

 

 


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Re: ARDBC - some AD fields are not visible

[Robert Molenda]

Depends on your AD installation / configuration. For the "exchange fields" you 
are referring to, are not in User but in a different object-class... here we 
use:

 

ldap:///DC=na,DC=infineon,DC=com??sub?(objectclass=organizationalPerson)
 

 

Also ensure that the "LDAP login" used has at least read permissions to the 
field(s) needed.

Thanks-n-advance; 

HDT Platform Incident / Problem Manager & Architect 
Robert Molenda 
IT OS PA 
Tel: +1 408 503 2701 
Fax: +1 408 503 2912 
Mobile: +1 408 472 8097 
[EMAIL PROTECTED] 

Quality begins with your actions.

 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Kern, Robert SBA
Sent: Friday, February 16, 2007 2:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARDBC - some AD fields are not visible

 

Hello Dmitry,

 

you can add them manually

 

Typing the name at the Database tab, the "name" field.

 

Helau,

Robert

 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Bezhenar, Dmitry
Sent: Friday, February 16, 2007 9:33 AM
To: arslist@ARSLIST.ORG
Subject: ARDBC - some AD fields are not visible

** 

Hello List,

 

I need to create a vendor form using ARDBC connection to our Active Directory. 

There are hundreds or fields available for selection(objectclass=user), but 
some fields are missing, i.e. extensionAttribute1 , extensionAttribute2, etc..

 

We store a lot of useful information in these fields?

Anybody knows how to add them to a vendor form?

 

Thank you.

 

 

 

Kind Regards / C уважением
Dmitry Bezhenar

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Re: LDAP & Cross Ref Blank Passwords problem

[Wheeler, Dylan]

I have neither selected. 
I'm not coming in as a Guest, I have my full rights. I can also do the
same with the Admin tool so I know that rules out guest user heh.
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of ARSList
Sent: Thursday, February 15, 2007 4:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: LDAP & Cross Ref Blank Passwords problem


** 

Do you have Allow Guest Users, and/or Authenticate Unregistered
Users?

 





From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan
Sent: Thursday, February 15, 2007 2:49 PM
To: arslist@ARSLIST.ORG
Subject: LDAP & Cross Ref Blank Passwords problem

 

Hi all, 
So I've been trying to implement this the right way for some
time and it just isn't working how I *THINK* it's supposed to work.

From what I've done before, you fill out the AREA LDAP, Check
the box for Cross Ref Blank Passwords and clear out the password from
all user records. This should see that the user has no password and use
the AREA record to authenticate the user right?

What happens is: 
I try to login and it will let me login with my AD password.
Great 
If I login with no password it will still let me login. huh? 

Also if I login and I have a remedy password set there is a hit
to AD with a bad password if the password is different. 
From what I read, it is supposed to check Remedy first and then
AD only if Remedy doesn't match. So I log in with the password in Remedy
and it lets me in, but it still queries against AD.

Am I missing something? Or is my config wrong? Or is my server
just jacked up heh 

I'm on 6.3 Patch 20 and it does the same through both the user
tool and mid tier. 

- 

Dylan Wheeler
Production Control Analyst Principal 
IT Operations 
Downey Savings & Loan Association, F.A. 
Email: [EMAIL PROTECTED]
  

This message and any attachments are for the intended
recipient(s) only and may contain privileged, confidential and/or
proprietary information about Downey Savings or its customers, which
Downey Savings does not intend to disclose to the public. If you
received this message by mistake, please notify the sender by reply
e-mail and delete the message and attachments.

 

This message and any attachments are for the intended
recipient(s) only and may contain privileged, confidential and/or
proprietary information about Downey Savings or its customers, which
Downey Savings does not intend to disclose to the public.  If you
received this message by mistake, please notify the sender by reply
e-mail and delete the message and attachments.

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Savings or its customers, which Downey Savings does not intend to disclose to 
the public.  If you received this message by mistake, please notify the sender 
by reply e-mail and delete the message and attachments.

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Re: Changing field database names

[Shellman, David]

Susan,
 
Yes you can change the database fieldname and it doesn't cause any
issues with the data.  However, if there are any reports that are
pulling data from the tables at the database level using SQL, they will
be effected.
 
Not sure about Crystal Reports.  This maybe depend on if accessing
through the Remedy ODBC driver or directly at the database.
 
Unless folks have edited the macros, you will find macros use the field
number for reference.  I believe that reports use the field label.
 
Dave


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Friday, February 16, 2007 11:45 AM
To: arslist@ARSLIST.ORG
Subject: Changing field database names


** 
Hi everyone,
 
Yes, this is a simplistic question but I don't have my dev server to
test it on right now because it's been upgraded.  I generally don't do
this but I have been requested to change about 20 fields.  It's all
right to have the field label and the field database name out of sync on
a couple of fields but that many is too many to try and remember.  It
complicates imports and reporting.  
 
The questions are:  
 
Can I change the database field name without causing an issue with the
data?  I'm not deleting or replacing or changing the ID.
Does a crystal report automatically pick up the field change?
Would it affect any macros that people may have created?
 
I appreciate any help you can provide,
Susan
 
 
 
Server:  ARS 5.1.2 Patch 1428
OS:  Windows NT 5.0  2CPU's 4G Memory
Database:  Oracle 9i2
User:  ARS 5.1.2 Patch 1316
User OS:  XP, NT, Win 2000
Admin:  ARS 5.1.2 Patch 1289
Crystal that created reports:  9
 
Susan Palmer
ShopperTrak
200 W Monroe St  11th Floor
Chicago, IL  60606
Office:  312-529-5325
Cell: 302-502-7687
[EMAIL PROTECTED]

 
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Re: Changing field database names

[Lammey, Peter A.]

My answer to these questions are as follows:
 
Can I change the database field name without causing an issue with the
data?  I'm not deleting or replacing or changing the ID. 
It should not.  The key as far as I know is the Field ID.  People may be
looking for the old database name when searching or from a report but it
should not prevent them from running a search using the new field name
Does a crystal report automatically pick up the field change?
A crystal report embedded into the Report form (for use in ITSM
applications) should not be impacted but if you run a Crystal Report
against the form where the field name changed (natively from Crystal)
you will need to use the Verify Database option in the "Database" menu
to update the link that Crystal has to the database.  Crystal can then
pick up that there was a change and adjust the report.
Would it affect any macros that people may have created? 
It should not since when macros are recorded, the fields that people add
for search macros include the Field IDs (not field names).


Thanks 
Peter Lammey 
ESPN MIT Technical Services & Applications Management 
860-766-4761 

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Friday, February 16, 2007 11:45 AM
To: arslist@ARSLIST.ORG
Subject: Changing field database names


** 
Hi everyone,
 
Yes, this is a simplistic question but I don't have my dev server to
test it on right now because it's been upgraded.  I generally don't do
this but I have been requested to change about 20 fields.  It's all
right to have the field label and the field database name out of sync on
a couple of fields but that many is too many to try and remember.  It
complicates imports and reporting.  
 
The questions are:  
 
Can I change the database field name without causing an issue with the
data?  I'm not deleting or replacing or changing the ID.
Does a crystal report automatically pick up the field change?
Would it affect any macros that people may have created?
 
I appreciate any help you can provide,
Susan
 
 
 
Server:  ARS 5.1.2 Patch 1428
OS:  Windows NT 5.0  2CPU's 4G Memory
Database:  Oracle 9i2
User:  ARS 5.1.2 Patch 1316
User OS:  XP, NT, Win 2000
Admin:  ARS 5.1.2 Patch 1289
Crystal that created reports:  9
 
Susan Palmer
ShopperTrak
200 W Monroe St  11th Floor
Chicago, IL  60606
Office:  312-529-5325
Cell: 302-502-7687
[EMAIL PROTECTED]

 
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Changing field database names

[Susan Palmer]

Hi everyone,

Yes, this is a simplistic question but I don't have my dev server to test it
on right now because it's been upgraded.  I generally don't do this but I
have been requested to change about 20 fields.  It's all right to have the
field label and the field database name out of sync on a couple of fields
but that many is too many to try and remember.  It complicates imports and
reporting.

The questions are:

Can I change the database field name without causing an issue with the
data?  I'm not deleting or replacing or changing the ID.
Does a crystal report automatically pick up the field change?
Would it affect any macros that people may have created?

I appreciate any help you can provide,
Susan



Server:  ARS 5.1.2 Patch 1428
OS:  Windows NT 5.0  2CPU's 4G Memory
Database:  Oracle 9i2
User:  ARS 5.1.2 Patch 1316
User OS:  XP, NT, Win 2000
Admin:  ARS 5.1.2 Patch 1289
Crystal that created reports:  9

Susan Palmer
ShopperTrak
200 W Monroe St  11th Floor
Chicago, IL  60606
Office:  312-529-5325
Cell: 302-502-7687
[EMAIL PROTECTED]

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Re: ARS 7.x - ARSSOInfo.dll

[Heider, Stephen]

Update: 

 

Using the sample code (sent to me by Patrick Zandi) from the second pdf
below I am able to compile the arssoinfo.dll and auto-login to the
Windows User Tool.   But so far this only works when you specify a TCP
Port > 0.  I guess this does not work with Port Mapper???

 

I tested with WUT 7.0.0 p1 and 7.0.1 p1 connecting to ARS 7.0.1 and
7.0.1 p1.

 

Even if it will [eventually] work with Port Mapper I am not sure how
useful this will be.  The username, password, and server name need to be
embedded within the arssoinfo.dll.  And the password is stored in clear
text!  You can see the password with a hex editor (here is a free one
http://www.chmaas.handshake.de/delphi/freeware/xvi32/xvi32.htm).

 

I realize there are ways to obfuscate the password, such as by storing
it encrypted and then decrypting it at the point it is requested.  

 

Since the username/password is embedded each user will need to have a
custom compiled version of arssoinfo.dll on their computer.   

 

Has anyone found a good use for arssoinfo.dll?

 

 

Stephen

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Thursday, February 15, 2007 1:25 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.x - ARSSOInfo.dll

 

According to
http://www.bmc.com/userworld/vancouver/assets/sessions/ARSI-104_Cool_Sol
utions_for_LDAP.pdf and
http://documents.bmc.com/supportu/documents/57/12/65712/65712.pdf,
ARSSOInfo.dll can be used to auto-login to the Windows User Tool using
AREA.  

 

Has anyone got this to work?  Do you need to have a third-party SSO
solution already in place or does ARS now provide everything needed to
auto-login (not counting the caching of passwords on the local
computer)?

 

Page 19 of the second pdf lists sample code written in C.  I program in
other languages.  Basically the only thing I know about C is that it
comes after B  :)   If ARS does have everything that is needed I will
probably learn C.  SSO in the Windows User Tool seems to be the Holy
Grail these days.

 

ARS 7.0.1 Patch 1

Windows Server 2003

SQL Server 2005

Active Directory

 

Stephen 

 

__20060125___This posting was submitted with HTML in
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Re: Friday Humor - Taser Test

[Susan Palmer]

That just brought an abundance of good humor into my day!  It's true you
rarely hear of girls doing things like this to themselves.  I do have a
story of having something done to me, on a much smaller scale, that I
thought was an accident until years later I overheard my husband relaying
the story to another guy and laughing about it.  We had this old antique
lawnmower, actually an orchard mower, and my husband was tinkering with it
and asked me to put my finger to hold something down while he did
something.  Next thing I know I'm getting jolted.  Now nothing like what a
tazer would do but obviously something that I would remember.  He claimed it
was an accident and I believed him (as a girl I do claim points for
gullibility).  Then about 5 years later I overheard the true story so now I
feel compelled to remind him of that periodically ... most of you guys must
know the drill... lol

This brought back that memory again.  Well, we've made it through 37 years
so far so I guess a little electricity once in a while may not be fatal 
:)

Susan


On 2/16/07, David Yearsley <[EMAIL PROTECTED]> wrote:


** I had to send this. This is probably not true but it is funny.

All I have to say is . . Why? You'll notice you never here of a girl doing
things like this.

Pocket Taser Stun Gun, a great gift for the wife. A guy who purchased his
lovely wife a pocket Taser for their anniversary submitted this :

Last weekend I saw something at Larry's Pistol & Pawn Shop that sparked my
interest. The occasion was our 22nd anniversary and I was looking for a
little something extra for my wife. What I came across was a 100,000-volt,
pocket/purse-sized Taser. The effects of the Taser were supposed to be short
lived, with no long-term adverse affect on your assailant, allowing her
adequate time to retreat to safetyWAY TOO COOL!

Long story short, I bought the device and brought it home. I loaded two
triple-a batteries in the darn thing and pushed the button. Nothing! I was
disappointed. I learned, however, that if I pushed the button AND
pressed it against a metal surface at the same time; I'd get the blue arch
of electricity darting back and forth between the prongs. Awesome!!!

Unfortunately, I have yet to explain to Betty what that burn spot is on
the face of her microwave.

Okay, so I was home alone with this new toy, thinking to myself that it
couldn't be all that bad with only two triple-a batteries, right?!! There I
sat in my recliner, my cat Gracie looking on intently (trusting little
soul) while I was reading the directions and thinking that I really needed
to try this thing out on a flesh & blood moving target. I must admit I
thought about zapping Gracie (for a fraction of a second) and thought
better of it. She is such a sweet cat. But, if I was going to give this
thing to my wife to protect herself against a mugger, I did want some
assurance that it would work as advertised. Was I wrong?

So, there I sat in a pair of shorts and a tank top with my reading glasses
perched delicately on the bridge of my nose, directions in one hand, and
Taser in another. The directions said that a one-second burst would
shock and disorient your assailant; a two-second burst was supposed to
cause muscle spasms and a major loss of bodily control; a three-second burst
would purportedly make your assailant flop on the ground like a fish out of
water. Any burst longer than three seconds would be wasting the batteries.

All the while I'm looking at this little device measuring about 5" long,
less than 3/4 inch in circumference; pretty cute really and loaded with two
itsy, bitsy triple-a batteries) thinking to myself, "no possible way!"
What happened next is almost beyond description, but I'll do my best...

I'm sitting there alone, Gracie looking on with her head cocked to one
side as to say, "don't do it master," reasoning that a one-second burst!
from such a tiny little ole thing couldn't hurt all that bad.. I decided
to give myself a one-second burst just for the heck of it. I touched the
prongs to my naked thigh, pushed the button, and

HOLY MOTHER OF GOD, WEAPONS OF MASS [EMAIL PROTECTED]@$$!%<[EMAIL 
PROTECTED]@$$!%25>
[EMAIL PROTECTED]

I'm pretty sure Jessie Ventura ran in through the side door, picked me up
in the recliner, then body slammed us both on the carpet, over and over and
over again. I vaguely recall waking up on my side in the fetal position,
with tears in my eyes, body soaking wet, both nipples on fire, testicles
nowhere to be found, with my left arm tucked under my body in the oddest
position, and tingling in my legs. The cat was standing over me making
meowing sounds I had never heard before, licking my face, undoubtedly
thinking to herself, "do it again, do it again!"

Note: If you ever feel compelled to "mug" yourself with a Taser, one note
of caution: there is no such thing as a one-second burst when you zap
yourself. You will not let go of that thing until it is dislodged from
your hand by a violent thrashing

Re: Question: Password Reset

[Shellman, David]

Tyrone,

We created a "Dispatcher" permissions group.  Added "Dispatcher"
permissions to those individuals on the Help Desk. Then added the
"Dispatcher" permissions group to the Password field on the User form.
The Help Desk folks can then make password changes without needing admin
permissions.

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Friday, February 16, 2007 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Question: Password Reset

I am curious about what others Administrators do to give their help desk
staff the ability to reset Remedy passwords for their user community
WITHOUT giving the help desk administrator permissions.

Thanks.


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Re: Older Business time process broken by patch 020?

[Hall Chad - chahal]

FYI...

 

This appears to also be a bug in Application-Bus-Time-Add and
Application-Bus-Time-Subtract on 6.3 patch 20. After initially reading
this email I assumed it only applied to Application-Bus-Time-Diff, but I
did my own testing and all three of these functions are an hour off if
you use a timestamp that falls in the new DST range.

 

We've opened a ticket with BMC on this but haven't heard anything yet.
This will be a huge problem for us.

 

On a slightly related note - Email Engine patch 20 will generate
outbound emails with timestamps that are an hour off if you include
timestamp fields within the body of your emails. You might want to be
aware of that as well.

 

Chad Hall  
(501) 342-2650



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ray Gellenbeck
Sent: Thursday, February 01, 2007 4:09 PM
To: arslist@ARSLIST.ORG
Subject: Older Business time process broken by patch 020?

 

** WARNING: We (BMC support eng and I) believe we may have found a new
issue with the latest patch (020). In fixing the DST bug, they may have
affected (broke) an older process.

Process name Application-Bus-Time-Diff appears to now be broken.

If you want to test the process yourself, I have included the def file
here. simply copy the block of code below and paste it into a notepad
file. If you open the form +SS:Test, enter any characters into the
character field and hit save, the process attempts to perform a
calculation. On our 6.0.1 servers, it passed. On a 6.03.00 patch 020
server, it results in a popup "ARERROR [639] No Workday form could be
found on the server"

Good luck, and if anyone else out there has run into this, PLEASE let me
know at [EMAIL PROTECTED] or [EMAIL PROTECTED]

---start of def file text
char-set: windows-1252
#
# File exported Thu Feb 01 12:21:06 2007
#
begin schema
name : +SS:Test
core-version : 2
upgrade-version: 0
num-fields : 10
timestamp : 1170361039
owner : Demo
last-changed : Demo
default-vui : Default Admin View
num-vuis : 1
export-version : 8
schema-type : 1
next-field-id : 536870914
archive : 0\0\0
arch-time : 0\0\0\0
arch-from : 
vui {
id : 536870912
name : Default Admin View
label : Default Admin View
timestamp : 1170360857
vui-locale : 
vui-type : 1
owner : Demo
last-changed : Demo
display-prop : 5\20\4\18\Default Admin
View\264\6\0\60019\4\21\ViewWebAlias536870912\201\2\93375\202\2\57500\
}
field {
id : 1
name : Request ID
datatype : 4
fieldtype : 1
create-mode : 2
option : 3
timestamp : 1170360858
owner : Demo
last-changed : Demo
maxlength : 15
menu-style : 2
qbe-match-op : 1
fulltext-optns : 0
permission : 0\1
permission : 3\1
permission : 4\1
display-instance : 536870912\16\20\4\10\Request
ID\61\40\18\60\40\1\3\41\2\1012\2500\19799\4900\4\6\1\28\6\4\29\6\1\27\8
\16\7\40\2147483640\231\6\0\143\40\4294967295\21\41\2\0\&
display-instance :
400\6862\2400\151\41\2\7425\0\18787\2100\65\41\2\0\0\0\0\66\41\2\0\0\0\0
\170\40\0\
}
field {
id : 2
name : Submitter
datatype : 4
fieldtype : 1
create-mode : 1
option : 1
timestamp : 1170360956
owner : Demo
last-changed : Demo
maxlength : 30
menu-style : 2
qbe-match-op : 1
fulltext-optns : 0
default : $-1$
permission : 3\1
permission : 4\1
display-instance :
536870912\16\20\4\9\Submitter\61\40\30\60\40\1\3\41\2\1012\5000\26099\72
00\4\6\1\28\6\4\29\6\1\27\8\16\7\40\2147483641\231\6\0\143\40\4294967295
\21\41\2\0\40&
display-instance :
0\6075\2200\151\41\2\6637\0\25087\2100\65\41\2\0\0\0\0\66\41\2\0\0\0\0\1
70\40\0\
}
field {
id : 3
name : Create Date
datatype : 7
fieldtype : 1
create-mode : 2
option : 3
timestamp : 1170360857
owner : Demo
last-changed : Demo
permission : 3\1
permission : 4\1
display-instance : 536870912\16\20\4\11\Create
Date\61\40\23\60\40\1\3\41\2\1012\7500\26212\9800\4\6\1\28\6\4\29\6\1\27
\8\16\7\40\2147483642\231\6\0\143\40\4294967295\170\40\0\&
display-instance :
21\41\2\0\400\7200\2300\151\41\2\7762\0\22162\2100\65\41\2\0\0\0\0\66\41
\2\22837\0\25199\2100\
}
field {
id : 4
name : Assigned To
datatype : 4
fieldtype : 1
create-mode : 2
option : 2
timestamp : 1170360857
owner : Demo
last-changed : Demo
maxlength : 30
menu-style : 2
qbe-match-op : 1
fulltext-optns : 0
permission : 4\1
display-instance : 536870912\16\20\4\11\Assigned
To\61\40\30\60\40\1\3\41\2\1012\1\26212\12100\4\6\1\28\6\4\29\6\1\27
\8\16\7\40\2147483643\231\6\0\143\40\4294967295\21\41\2&
display-instance :
\0\400\6637\2100\151\41\2\7200\0\25200\2100\65\41\2\0\0\0\0\66\41\2\0\0\
0\0\170\40\0\
}
field {
id : 5
name : Last Modified By
datatype : 4
fieldtype : 1
create-mode : 2
option : 3
timestamp : 1170360857
owner : Demo
last-changed : Demo
maxlength : 30
menu-style : 2
qbe-match-op : 1
fulltext-optns : 0
permission : 4\1
display-instance : 536870912\16\20\4\16\Last Modified
By\61\40\33\60\40\1\3\41\2\1012\12500\31162\14800\4\6\1\28\6\4\29\6\1\27
\8\16\7\40\2147483644\231\6\0\143\40\4294967295\21&
display-instance :
\41\2\0\400\9562\2300\151\41\2\10125\0\30150\2100\65\41

Re: Why not to change Status values?

[Dave Barber]

If its for specific business reasons, then you may have to change it.

A few years back, I had to change the status values on our change management
application - they had been setup incorrectly in the first place (sequence
didn't match the actual process flow, which made reporting awkward), and the
business requirements had changed way beyond what had been original
required.  Thankfully it was only change lite, and there was very little
workflow to be changed.

I just wish I'd known about rrrSelectionChange and ARInside prior to making
the changes though, it was an incredibly irritating change to make,
especially as I had to do it at home, late on an evening ...

Regards

Dave

On 07/02/07, Kyle Whitley <[EMAIL PROTECTED]> wrote:


I have a few "important" users who are suggesting that my organization
should change our status values.  Does anyone know of some compelling
documentation that say why not to do this?  I have many reasons of my
own such as the workflow, records, and updating issues this would cause,
but I was looking for something "official" if it exists.

Thanks

Kyle

--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia


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Re: Question: %

[L. J. Head]

Being I'm not seeing any serious responses to this...I'll give it a try

If they are performing a wildcard search in the advanced bar you could add
the query bar field to your form and check for wildcards in the field on get
entry throwing an error if you have not authorized that searchyou could
also do field specific checks to make sure they are not doing wildcard QBE
searches 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Friday, February 16, 2007 8:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: %

LOL - actually I like all your ideas - maybe I could convenience management
to allow me to do these things - never hurts to try.

Thank god it is Friday!

T.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, February 16, 2007 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: %

You could remove "Search" from all views.  You could run a process to load a
virus on the machines of people who do that.  Inviting the offenders to a
game of "guess what I changed your password to".  Beatings could even be on
the table.  

Oh, you meant "What SHOULD you do".  My bad.  :)

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Friday, February 16, 2007 6:59 AM
To: arslist@ARSLIST.ORG
Subject: Question: %

I am curious as to what other administrators do to stop users from using "%"
to search.

Thanks.


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Friday Humor - Taser Test

[David Yearsley]

I had to send this. This is probably not true but it is funny.
 
All I have to say is . . Why? You'll notice you never here of a girl doing 
things like this.
 
Pocket Taser Stun Gun, a great gift for the wife. A guy who purchased his 
lovely wife a pocket Taser for their anniversary submitted this :
 
Last weekend I saw something at Larry's Pistol & Pawn Shop that sparked my 
interest. The occasion was our 22nd anniversary and I was looking for a little 
something extra for my wife. What I came across was a 100,000-volt, 
pocket/purse-sized Taser. The effects of the Taser were supposed to be short 
lived, with no long-term adverse affect on your assailant, allowing her 
adequate time to retreat to safetyWAY TOO COOL!
 
Long story short, I bought the device and brought it home. I loaded two 
triple-a batteries in the darn thing and pushed the button. Nothing! I was 
disappointed. I learned, however, that if I pushed the button AND
pressed it against a metal surface at the same time; I'd get the blue arch of 
electricity darting back and forth between the prongs. Awesome!!!
 
Unfortunately, I have yet to explain to Betty what that burn spot is on the 
face of her microwave.
 
Okay, so I was home alone with this new toy, thinking to myself that it 
couldn't be all that bad with only two triple-a batteries, right?!! There I sat 
in my recliner, my cat Gracie looking on intently (trusting little
soul) while I was reading the directions and thinking that I really needed to 
try this thing out on a flesh & blood moving target. I must admit I thought 
about zapping Gracie (for a fraction of a second) and thought
better of it. She is such a sweet cat. But, if I was going to give this thing 
to my wife to protect herself against a mugger, I did want some assurance that 
it would work as advertised. Was I wrong?
 
So, there I sat in a pair of shorts and a tank top with my reading glasses 
perched delicately on the bridge of my nose, directions in one hand, and Taser 
in another. The directions said that a one-second burst would
shock and disorient your assailant; a two-second burst was supposed to cause 
muscle spasms and a major loss of bodily control; a three-second burst would 
purportedly make your assailant flop on the ground like a fish out of water. 
Any burst longer than three seconds would be wasting the batteries.
 
All the while I'm looking at this little device measuring about 5" long, less 
than 3/4 inch in circumference; pretty cute really and loaded with two itsy, 
bitsy triple-a batteries) thinking to myself, "no possible way!"
What happened next is almost beyond description, but I'll do my best...
 
I'm sitting there alone, Gracie looking on with her head cocked to one side as 
to say, "don't do it master," reasoning that a one-second burst! from such a 
tiny little ole thing couldn't hurt all that bad.. I decided
to give myself a one-second burst just for the heck of it. I touched the prongs 
to my naked thigh, pushed the button, and
 
HOLY MOTHER OF GOD, WEAPONS OF MASS [EMAIL PROTECTED]@[EMAIL PROTECTED]
 
I'm pretty sure Jessie Ventura ran in through the side door, picked me up in 
the recliner, then body slammed us both on the carpet, over and over and over 
again. I vaguely recall waking up on my side in the fetal position, with tears 
in my eyes, body soaking wet, both nipples on fire, testicles nowhere to be 
found, with my left arm tucked under my body in the oddest position, and 
tingling in my legs. The cat was standing over me making meowing sounds I had 
never heard before, licking my face, undoubtedly thinking to herself, "do it 
again, do it again!"
 
Note: If you ever feel compelled to "mug" yourself with a Taser, one note of 
caution: there is no such thing as a one-second burst when you zap yourself. 
You will not let go of that thing until it is dislodged from
your hand by a violent thrashing about on the floor. A three second burst would 
be considered conservative.
 
SON-OF-A-... that hurt like hell!!! A minute or so later (I can't be sure, as 
time was a relative thing at that point), collected my wits (what little I had 
left), sat up and surveyed the landscape. My bent reading glasses
were on the mantel of the fireplace. How! did they up get there??? My triceps, 
right thigh and both nipples were still twitching. My face felt like it had 
been shot up with Novocain, and my bottom lip weighed 88
lbs. I'm still looking for my testicles? I'm offering a significant reward for 
their safe return.

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Re: Question: %

[Tyrone Dee]

LOL - actually I like all your ideas - maybe I could convenience management
to allow me to do these things - never hurts to try.

Thank god it is Friday!

T.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, February 16, 2007 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: %

You could remove "Search" from all views.  You could run a process to load a
virus on the machines of people who do that.  Inviting the offenders to a
game of "guess what I changed your password to".  Beatings could even be on
the table.  

Oh, you meant "What SHOULD you do".  My bad.  :)

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Friday, February 16, 2007 6:59 AM
To: arslist@ARSLIST.ORG
Subject: Question: %

I am curious as to what other administrators do to stop users from using "%"
to search.

Thanks.


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Re: Question: %

[Carey Matthew Black]

Tyrone,

 While I like Christopher's "Get-R-Done" attitude, I think there
might be alternatives to that exact approach. :)


I would suggest that some education is required. But understand that
the education might be needed by the Administrator/Developer. :) There
are times that the application needs to grow to expand to a new
requirement that has yet to be defined for the Developer. And there
are times that the users need to be told to "click on that tab... yes
the one that says *categorize* to set the category for the ticket"
too.


Find what there business need is, and if there is a better way to do
what they are trying to do before you reach a conclusion about what
they are doing. Sometimes a simple application change can save them
hours of work. Sometimes a simple "Clue-By-Four" can save the system a
lot of work too. :)

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On 2/16/07, Pickering, Christopher
<[EMAIL PROTECTED]> wrote:

Shoot em.

C

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Friday, February 16, 2007 9:59 AM
To: arslist@ARSLIST.ORG
Subject: Question: %

I am curious as to what other administrators do to stop users from using
"%"
to search.

Thanks.


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Re: Question: Password Reset

[Lammey, Peter A.]

You can download BFS Password Manager (Bruce F. Sisk developed the
tool).
This tool has some dialog forms and other forms that can allow you to
setup password rules and password expiration rules as well.

The Password reset form that is included can allow certain users (with
certain permissions) the ability to reset the password for other users.
The permissioned user does not need to be an admin. 

Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Friday, February 16, 2007 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Question: Password Reset

I am curious about what others Administrators do to give their help desk
staff the ability to reset Remedy passwords for their user community
WITHOUT giving the help desk administrator permissions.

Thanks.


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Re: Question: %

[Rick Cook]

You could remove "Search" from all views.  You could run a process to load a
virus on the machines of people who do that.  Inviting the offenders to a
game of "guess what I changed your password to".  Beatings could even be on
the table.  

Oh, you meant "What SHOULD you do".  My bad.  :)

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Friday, February 16, 2007 6:59 AM
To: arslist@ARSLIST.ORG
Subject: Question: %

I am curious as to what other administrators do to stop users from using "%"
to search.

Thanks.


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Re: Question: %

[Tyrone Dee]

That is not a bad idea actually.  Unfortunately I think management would
have a problem with that.  If it was up to me I would - trust me - LOL.

T

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pickering, Christopher
Sent: Friday, February 16, 2007 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: %

Shoot em.

C 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Friday, February 16, 2007 9:59 AM
To: arslist@ARSLIST.ORG
Subject: Question: %

I am curious as to what other administrators do to stop users from using
"%"
to search.

Thanks.


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Re: Question: %

[Pickering, Christopher]

Shoot em.

C 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Friday, February 16, 2007 9:59 AM
To: arslist@ARSLIST.ORG
Subject: Question: %

I am curious as to what other administrators do to stop users from using
"%"
to search.

Thanks.


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Question: Password Reset

[Tyrone Dee]

I am curious about what others Administrators do to give their help desk staff 
the ability to reset Remedy passwords for their user community WITHOUT giving 
the help desk administrator permissions.

Thanks.

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Question: %

[Tyrone Dee]

I am curious as to what other administrators do to stop users from using "%"
to search.

Thanks.

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Re: System not recognizing my login

[Dwayne Martin]

Thanks, Joe. I am in the process of trying to get LDAP to
work, so LDAP could easily be part of the problem.  However, I
do have a special Remedy password, and when I go in as guest
user I see "*" in my password field.

Could I have accidentally set it so it is trying to use LDAP
(which isn't set up yet) even tho I have entered a password?

Dwayne

 Original message 
>Date: Thu, 15 Feb 2007 16:38:58 -0500
>From: "Joe D'Souza" <[EMAIL PROTECTED]>  
>Subject: Re: System not recognizing my login  
>To: arslist@ARSLIST.ORG
>
>Just a guess...
>
>Are you integrated with LDAP? It could be that you haven't
defined a
>password for the administrative user that exists in the User
form and you
>have cross reference blank password enabled so it would not
recognize your
>user and if you have guests allowed, you would get logged in
but as a guest
>user..
>
>Joe
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] Behalf Of Dwayne Martin
>Sent: Thursday, February 15, 2007 3:36 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: System not recognizing my login
>
>
>I gave the wrong command for adding a tempuser.  I should have
>said:
>
>arcache -Ua -n "tempuser" -p "tempuser" -e "009"
>-lw 1 -g "1;" -s rem2
>
>to which I get:
>
>   ERROR -- Failure encountered during operation
>
>(no info as to why the failure).
>
>Dwayne Martin
>
> Original message 
>>Hi everyone,
>>
>>
>>(ARS 7.01, Red-Hat Linux server, Oracle 10 db)
>>
>>I am the administrator for our Remedy system.  We have a new
>>development server that we are trying to get working.  I've
>>been able to get on and do everything I need to.  But suddenly
>>when I log in to either the User or Admin tool I get:
>>
>>"ARWARN [59] No such user exists -- successfully connected as
>>a guest user
>>  user: martinrd,  server: rem2."
>>
>>I can get into the system and see my User record, with its
>>"Administrator" permissions and Fixed License, but can't
>>change anything
>>
>>If I go to the server and try to reload the cache it says:
>>
>>Verifying Admin access to 'source' server -- rem2.jmu.edu
>>   FAILED!
>>Cannot open catalog; Message number = 304 (ARERR 304)
>>
>>If I try to add a "tempuser" ( arreload .a tempuser p tempuser
>>.d .f .u User .s rem2 )
>>
>>I get:
>>Cannot open catalog; Message number = 601 (ARERR 601)
>>   .a
>>
>>Two additional complications:
>>1. I did edit the "ar.conf" file, but don't don't think I
>>changed anything that would affect logins.
>>
>>2. We have licensing issues.  Even tho we have installed our
>>server license the system doesn't recognize it and won't let
>>us add users.  So far it has recognized my administrator
>>rights, but maybe for some reason it has stopped.
>>
>>Fortunately this is a development server, so this isn't an
>>emergency, but if anybody has any ideas on the subject I would
>>appreciate hearing from you.
>>
>>Dwayne Martin
>>Computing Support
>>James Madison University
>
>Dwayne Martin
>Computing Support
>James Madison University
>
>
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Date: 2/14/2007
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Dwayne Martin
Computing Support
James Madison University

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Re: Anyone tried BMC Remedy User or Admin 7.0 on Windows Vista??

[Hugo Visser]

He didn't say Mid-Tier doesn't work on Vista, what he's saying that it is
not a supported configuration. Mid-Tier is currently working fine on an XP
system, also not supported. Saying that developers will be "unable" to
develop on Vista doesn't make sense at all and is most likely not true.

A WUT in Java would be nice (would that become a JUT then?) but I don't see
how that's connected to the supported or unsupported nature of the server
components. Even if everything was written in Java you'd still want to have
a "supported platforms" list.

Hugo

On 2/16/07, John Baker <[EMAIL PROTECTED]> wrote:


David,

So despite Midtier being written in Java, a language that's operating
system
independent, BMC feel it won't work on VIsta?

I'd assume that simply running the Midtier 'test suite' - something that
should take ten minutes through the build files - would demonstrate it
works
on Visa (or XP, Solaris, or Linux, or Win2k, etc.). Surely the 'target
use'
(client/server) for an operating system is quite independent of the JVM
that's probably identical whether it's running on XP, Win2k or Vista.

I guess this means Remedy developers who (quite correctly) run a local
Midtier
for development, will be unable to develop on the most modern Microsoft
operating system?

The most useful step forward for BMC is to rewrite the WUT in Java so it
will
operate on all platforms, regardless of operating system or architecture.


John

Java System Solutions : http://www.javasystemsolutions.com


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Workflow \ Performance \ Migration Tools

[Webster, Basil]

Hi All,

 

Since Master AR Suite was dropped we have been looking for an app \ tool
to aid in migrations, comparisons, finding workflow, documentation etc.
Currently we are taking a look at the Panacea Workflow Studio. It is a
big plus that they can give an evaluation on performance of workflow. We
are finding that this has become an issue and therefore an all in one
package is an advantage.

 

I would appreciate it if anyone using the app would give me their views
(pro's and cons), whether you think it lacks anything. On the other
hand, if there is anyone that is able to compare it to any other app or
suggest another app, please feel free to let me know. You are welcome to
mail me directly.

 

Have a great weekend.

 

 

Regards,

 

Basil Webster

 

Remedy Developer

Siemens Business Services (Pty) Ltd 
* E-Mail:  [EMAIL PROTECTED]

* Tel:  +27 11 652 7523
* Fax: +27 11 652-7501 
* Mobile: +27 82 452 9389

 


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Re: ARDBC - some AD fields are not visible

[Kern, Robert SBA]

Hello Dmitry,
 
you can add them manually
 
Typing the name at the Database tab, the "name" field.
 
Helau,
Robert



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Bezhenar, Dmitry
Sent: Friday, February 16, 2007 9:33 AM
To: arslist@ARSLIST.ORG
Subject: ARDBC - some AD fields are not visible


** 
Hello List,
 
I need to create a vendor form using ARDBC connection to our Active Directory. 
There are hundreds or fields available for selection(objectclass=user), but 
some fields are missing, i.e. extensionAttribute1 , extensionAttribute2, etc..
 
We store a lot of useful information in these fields?
Anybody knows how to add them to a vendor form?
 
Thank you.
 
 
 
Kind Regards / C уважением
Dmitry Bezhenar

__20060125___This posting was submitted with HTML in it___ 

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Re: Anyone tried BMC Remedy User or Admin 7.0 on Windows Vista??

[John Baker]

David,

So despite Midtier being written in Java, a language that's operating system 
independent, BMC feel it won't work on VIsta?

I'd assume that simply running the Midtier 'test suite' - something that 
should take ten minutes through the build files - would demonstrate it works 
on Visa (or XP, Solaris, or Linux, or Win2k, etc.). Surely the 'target use' 
(client/server) for an operating system is quite independent of the JVM 
that's probably identical whether it's running on XP, Win2k or Vista.

I guess this means Remedy developers who (quite correctly) run a local Midtier 
for development, will be unable to develop on the most modern Microsoft 
operating system?

The most useful step forward for BMC is to rewrite the WUT in Java so it will 
operate on all platforms, regardless of operating system or architecture.


John

Java System Solutions : http://www.javasystemsolutions.com

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ARDBC - some AD fields are not visible

[Bezhenar, Dmitry]

Hello List,
 
I need to create a vendor form using ARDBC connection to our Active Directory. 
There are hundreds or fields available for selection(objectclass=user), but 
some fields are missing, i.e. extensionAttribute1 , extensionAttribute2, etc..
 
We store a lot of useful information in these fields?
Anybody knows how to add them to a vendor form?
 
Thank you.
 
 
 
Kind Regards / C ?
Dmitry Bezhenar


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