Re: Known Countries the ARSlist is sent to

[CONDREA, Daniel]

Hi All
 
In my opinion "Union of Soviet Socialist Republics" should be replaced
by "Russian Federation"
 
Daniel



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Sunday, August 05, 2007 8:53 PM
To: arslist@ARSLIST.ORG
Subject: Known Countries the ARSlist is sent to


** 

The following is the list of the 54 countries the system knows about.

 

Please Note: it shows the USSR, so please let me know where you really
are.

 

So, if you are on the list, and in a country or other region not listed
(we had Antarctica added one year,

I expect the space station eventually), please email me at
[EMAIL PROTECTED]

 

 

thanks ... Daniel

 

*  Country   

*  ---  

*  Australia  

*  Austria

*  Belgium

*  Brazil

*  Bulgaria   

*  Burundi   

*  Canada   

*  Chile  

*  China  

*  Christmas Island   

*  Czech Republic 

*  Denmark

*  ??? (EU)   

*  Federated States of Micronesia

*  Finland

*  France

*  Germany   

*  Greece 

*  Hong Kong 

*  Hungary   

*  India 

*  Indonesia  

*  Ireland

*  Israel 

*  Italy 

*  Japan  

*  Jordan 

*  Kenya  

*  Latvia

*  Lebanon   

*  Mexico

*  Mozambique 

*  Netherlands   

*  New Zealand

*  Norway 

*  Philippines

*  Poland

*  Portugal   

*  Republic of Korea  

*  Romania

*  Saudi Arabia   

*  Singapore  

*  Slovakia   

*  South Africa  

*  Spain 

*  Sweden

*  Switzerland   

*  Taiwan 

*  Tuvalu 

*  Union of Soviet Socialist Republics

*  United Kingdom

*  United States  

*  Uruguay

*  Venezuela  

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Re: European character set issue

[Ankur Gulati (GG/EIL)]

Hi Liters, 
 
anything on this?
 
Regards
Ankur



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ankur Gulati (GG/EIL)
Sent: 31 July 2007 06:59 PM
To: arslist@ARSLIST.ORG
Subject: European character set issue


** 
Hi All,
 
I have a query related to European character set support. I have checked
the archives but it all got very confusing so I am asking it once again.
 
The production environment supports European character set. I ran this
query SELECT value$ FROM sys.props$ WHERE name = 'NLS_CHARACTERSET' in
the production and got the result as 
WE8ISO8859P1. When I ran the same query in the dev environment I got the
same result but dev environment changes all the European characters to
"?".

There is no DB charset entry in ar.conf file.

AR Server : 7.0.1

Database:Oracle9i

What am I missing?

 

Regards

Ankur

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Re: AREA LDAP SSL 6.3 Plugin Cores (UNCLASSIFIED)

[Alicea, Alex Contr PEO-EIS/ARMY GNOSC]

Classification:  UNCLASSIFIED 
Caveats: NONE

Mike,
   You are able to login without ssl, correct? If you feel that your certs
are correct then you have to focus on the AREA LDAP form. BMC support wasn't
very helpful and not many people have implemented LDAP authentication for
Remedy. You have to remember the cn= or ou= prefixes on the Distinguished
Name, User Base and User search Filter fields when configuring the AREA LDAP
. Take a look at the arplugin.log file when you connect successfully without
ssl and then enable ssl, try logging in and look at the log again. You can
send me the log and I'll take a look at it. Is port 636 open on both sides? 

Alex Alicea
Systems Developer, NetOPS Cell
Army Global-Network Operations and Security Center (AGNOSC)
COMM:(703)706-2202 DSN 235 FAX:(703)706-1117
[EMAIL PROTECTED]
[EMAIL PROTECTED]
https://www.us.army.mil/suite/page/391911




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of DeBord, Mike
Sent: Friday, August 03, 2007 11:26 PM
To: arslist@ARSLIST.ORG
Subject: AREA LDAP SSL 6.3 Plugin Cores

Hello list.
 
It's been a while since my last post.  I've been in the .NET world for a
while.
  
I just wanted to post my ordeal in trying to get LDAP over SSL going.  

I am using LDAP without SSL currently. I have been struggling for weeks
trying to get SSL going.
After much correspondence with BMC support, logs, patches etc. I finally was
able to get the certificate imported into the cert7.db file. It seems like
black magic.  However, to test it I was never able to verify it by
navigating in Netscape to the LDAP server because of an authentication
window that pops up when I navigate to the LDAP server. I tried my
credentials, the distinguished name and password, I even had the AD admin
try to login.  No go. Can't get past the dialog box. The AD LDAP server is
Windows 2003. I found a 2000 LDAP server online that I was able to connect
to without authentication and download the certificate via Netscape.
Documentation would have been great if we were running 2000 AD.  Seems there
are some changes in 2003. Anyway, every time I enable SSL the arplugin dies
and core dumps. Nice. I have an open issue/ticket with BMC and it is
currently escallated to level 3 support.  I am awaiting a debug version of
the plugin with additional logging for additional testing. 
 
I can understand everyones frustration with this functionality as the
documentation is very poor. It was 2 weeks in coorespondance before I
finally got a good document from support to import the certificate.
 
We are persuing PCI compliance and ssl ldap authentication is a requirement
or so I'm told.  
 
Does anyone have LDAP/SSL working on the following environment?
 
Connecting to: 2003 Active Directory - LDAP 
 
ARS 6.3 Patch 22 
Solaris 10
Oracle 10g
 
 
Thanks in advance.
Mike DeBord


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Caveats: NONE


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Description: S/MIME cryptographic signature

Changing Window Title

[Barber, Dave]

All,
 
I'm needing to change the window title on a specific view of a form for
the mid-tier.
 
Its a ticketing application thats been opened up for other departments
usage, and instead of saying "IS Tickets", it needs to say "
Tickets".  Within admin I've amended the HTML title tag to read
accordingly, but it isn't taking effect - its continually keeping the
form name.
 
Any suggestions?
 
This is on ARS 5.1.2, with 6.3 mid tier.
 
Regards
 
Dave
 
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Re: European character set issue

[John Magnussen]

What do you mean by "European character set" ? A lot of European countries
have variations, for example French, German and Spanish all have some
(different) characters. Even countries that are close to each other, like
for example Denmark and Sweden, have slightly different character sets.

John Magnussen
London, England


On 8/6/07, Ankur Gulati (GG/EIL) <[EMAIL PROTECTED]> wrote:
>
> ** Hi Liters,
>
> anything on this?
>
> Regards
> Ankur
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Ankur Gulati (GG/EIL)
> *Sent:* 31 July 2007 06:59 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* European character set issue
>
>
> ** Hi All,
>
> I have a query related to European character set support. I have checked
> the archives but it all got very confusing so I am asking it once again.
>
> The production environment supports European character set. I ran this
> query SELECT value$ FROM sys.props$ WHERE name = 'NLS_CHARACTERSET' in the
> production and got the result as
>
> WE8ISO8859P1. When I ran the same query in the dev environment I got the
> same result but dev environment changes all the European characters to "?".
>
> There is no DB charset entry in ar.conf file.
>
> AR Server : 7.0.1
>
> Database:Oracle9i
>
> What am I missing?
>
>
>
> Regards
>
> Ankur
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> it___
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Re: ARDBCFields not populating in overview console

[Gayford, Matthew C.]

...and that's why I shouldn't work on the weekends. Thanks Roger!

 

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Sunday, August 05, 2007 7:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARDBCFields not populating in overview console

 

** You are pulling from two different forms. The Incident Management
Console uses the HPD:Helpdesk form and the Overview Console uses the
SHR:OverviewConsole form.




-Original Message-
From: Gayford, Matthew C. <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Sun, 5 Aug 2007 5:02 pm
Subject: Re: ARDBCFields not populating in overview console

Yep, I've got it mapped on MAINHELPDESK with the appropriate field IDs
(same on 
Overview and Overview Template form). I rebooted and the column works
fine in 
the incident management console but not on the overview console.
 
Matthew C. Gayford
Technology Support Specialist
Information Technology Systems Division
University of North Carolina at Wilmington
(910) 962-4357
 
 
 
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Roger
Justice
Sent: Sun 8/5/2007 5:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARDBCFields not populating in overview console
 
Have you mapped the field in SHR:ARDBCFields and restarted to
plugin/server.
 
 
-Original Message-
From: Gayford, Matthew C. <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Sun, 5 Aug 2007 1:51 pm
Subject: ARDBCFields not populating in overview console
 
 
** 
 
Greetings ARS Listers,
 
 
 
I've been asked to add two columns to the overview console and incident 
management console. I was able to add the Site field to the overview and

incident management console after mapping it in ARDBC Fields and it
worked 
without error. Now I'm trying to add the Requestor ID field and the
field only 
populates when on the Incident Management form and not the Overview
Console. I 
checked the permissions on the column and they are set exactly as the
Site 
column. I know the ARDBC mapping is working since the requestor ID loads
in 
incident management but I know I'm missing something - perhaps there is
an 
additional Form GUID I need to map Requestor ID to (?).
 
 
 
Thanks in advance,
 
 
 
-Matt
 
 
 
ARS 7  ServiceDesk 7 MSSQL2005 Windows2003
 
 
 
Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177
 
 
 
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Forcing Login Name to Uppercase

[Ashcraft, Roy W.]

I have a request to force the entry of the login name to upper case on
the Mid-Tier login page. Is there a recommended method of doing this? We
are using Mid-Tier 7.0.1.

Thanks,
Roy




Roy Ashcraft
Systems Analyst
SAIC
[EMAIL PROTECTED]
(402) 293-5218


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Re: Forcing Login Name to Uppercase (UNCLASSIFIED)

[Alicea, Alex Contr PEO-EIS/ARMY GNOSC]

Classification:  UNCLASSIFIED 
Caveats: NONE

Create an active link with a set field value UPPER($field$)...

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ashcraft, Roy W.
Sent: Monday, August 06, 2007 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Forcing Login Name to Uppercase

** 

I have a request to force the entry of the login name to upper case on the
Mid-Tier login page. Is there a recommended method of doing this? We are
using Mid-Tier 7.0.1.

Thanks, 
Roy 




Roy Ashcraft 
Systems Analyst 
SAIC 
[EMAIL PROTECTED] 
(402) 293-5218 

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Description: S/MIME cryptographic signature

Re: Obtain ARSystem.Exception message w/vbscript

[Hall Chad - chahal]

What version of the .NET API are you using?

 

And exactly what error message are you getting back?

 

Chad Hall  
(501) 342-2650



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Haralson Kevin - kharal
Sent: Friday, August 03, 2007 8:41 AM
To: arslist@ARSLIST.ORG
Subject: Obtain ARSystem.Exception message w/vbscript

 

I am attempting to utilize GetMultipleEntries_4 to pull
information, but I am receiving an error. I am not using the .NET
framework. How do I obtain the exception message using VBScript
determine the problem?

Kevin 


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Re: Forcing Login Name to Uppercase (UNCLASSIFIED)

[Shellman, David]

Alex,

I think that Roy is asking how to have the login name always be in upper
case when the user tries to login on the Midtier no matter how it's
entered.

I think it would have to be a change made in the login.jsp to cause that
to occur.

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alicea, Alex Contr
PEO-EIS/ARMY GNOSC
Sent: Monday, August 06, 2007 9:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Forcing Login Name to Uppercase (UNCLASSIFIED)

Classification:  UNCLASSIFIED 
Caveats: NONE

Create an active link with a set field value UPPER($field$)...

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ashcraft, Roy W.
Sent: Monday, August 06, 2007 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Forcing Login Name to Uppercase

** 

I have a request to force the entry of the login name to upper case on
the
Mid-Tier login page. Is there a recommended method of doing this? We are
using Mid-Tier 7.0.1.

Thanks, 
Roy 




Roy Ashcraft 
Systems Analyst 
SAIC 
[EMAIL PROTECTED] 
(402) 293-5218 

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Re: Forcing Login Name to Uppercase

[Grooms, Frederick W]

The best way is to find the line in the Login.jsp file for the login and
add a javascript onchange action
 
   

Fred
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ashcraft, Roy W.
Sent: Monday, August 06, 2007 8:20 AM
To: arslist@ARSLIST.ORG
Subject: Forcing Login Name to Uppercase



I have a request to force the entry of the login name to upper case on
the Mid-Tier login page. Is there a recommended method of doing this? We
are using Mid-Tier 7.0.1.

Thanks, 
Roy 

Roy Ashcraft 
Systems Analyst 
SAIC 
[EMAIL PROTECTED] 
(402) 293-5218 

 
 

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Re: Forcing Login Name to Uppercase (UNCLASSIFIED)

[Ashcraft, Roy W.]

The Mid-Tier login page isn't an actual Remedy form so I can't do any
workflow. This will likely have to be in the javascript. Was hoping
someone had done this before and I could save the research. :)

Thanks,
Roy 

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Alicea, Alex Contr PEO-EIS/ARMY GNOSC
Sent: Monday, August 06, 2007 8:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Forcing Login Name to Uppercase (UNCLASSIFIED)

Classification:  UNCLASSIFIED
Caveats: NONE

Create an active link with a set field value UPPER($field$)...

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ashcraft, Roy W.
Sent: Monday, August 06, 2007 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Forcing Login Name to Uppercase

** 

I have a request to force the entry of the login name to upper case on
the Mid-Tier login page. Is there a recommended method of doing this? We
are using Mid-Tier 7.0.1.

Thanks,
Roy 




Roy Ashcraft 
Systems Analyst 
SAIC 
[EMAIL PROTECTED] 
(402) 293-5218 

__20060125___This posting was submitted with HTML in
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Caveats: NONE



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Re: Forcing Login Name to Uppercase

[Ashcraft, Roy W.]

Wow, faster than Google.
 
Thanks, it works like a charm.
 
Roy



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Grooms, Frederick W
Sent: Monday, August 06, 2007 8:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Forcing Login Name to Uppercase


** 
The best way is to find the line in the Login.jsp file for the login and
add a javascript onchange action
 
   

Fred
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ashcraft, Roy W.
Sent: Monday, August 06, 2007 8:20 AM
To: arslist@ARSLIST.ORG
Subject: Forcing Login Name to Uppercase



I have a request to force the entry of the login name to upper case on
the Mid-Tier login page. Is there a recommended method of doing this? We
are using Mid-Tier 7.0.1.

Thanks, 
Roy 

Roy Ashcraft 
Systems Analyst 
SAIC 
[EMAIL PROTECTED] 
(402) 293-5218 

 
 
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Re: Forcing Login Name to Uppercase (UNCLASSIFIED)

[Alicea, Alex Contr PEO-EIS/ARMY GNOSC]

Classification:  UNCLASSIFIED 
Caveats: NONE

Sorry for the confusion. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ashcraft, Roy W.
Sent: Monday, August 06, 2007 9:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Forcing Login Name to Uppercase (UNCLASSIFIED)

The Mid-Tier login page isn't an actual Remedy form so I can't do any
workflow. This will likely have to be in the javascript. Was hoping
someone had done this before and I could save the research. :)

Thanks,
Roy 

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Alicea, Alex Contr PEO-EIS/ARMY GNOSC
Sent: Monday, August 06, 2007 8:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Forcing Login Name to Uppercase (UNCLASSIFIED)

Classification:  UNCLASSIFIED
Caveats: NONE

Create an active link with a set field value UPPER($field$)...

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ashcraft, Roy W.
Sent: Monday, August 06, 2007 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Forcing Login Name to Uppercase

** 

I have a request to force the entry of the login name to upper case on
the Mid-Tier login page. Is there a recommended method of doing this? We
are using Mid-Tier 7.0.1.

Thanks,
Roy 




Roy Ashcraft 
Systems Analyst 
SAIC 
[EMAIL PROTECTED] 
(402) 293-5218 

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Caveats: NONE



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Classification:  UNCLASSIFIED 
Caveats: NONE


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Description: S/MIME cryptographic signature

Re: Known Countries the ARSlist is sent to

[Pickering, Christopher]

Dan,
 
If not possible, NBD, can I (we) get a count from each country?
 
Chris Pickering



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Sunday, August 05, 2007 1:53 PM
To: arslist@ARSLIST.ORG
Subject: Known Countries the ARSlist is sent to


** 

The following is the list of the 54 countries the system knows about.

 

Please Note: it shows the USSR, so please let me know where you really
are.

 

So, if you are on the list, and in a country or other region not listed
(we had Antarctica added one year,

I expect the space station eventually), please email me at
[EMAIL PROTECTED]

 

 

thanks ... Daniel

 

*  Country   

*  ---  

*  Australia  

*  Austria

*  Belgium

*  Brazil

*  Bulgaria   

*  Burundi   

*  Canada   

*  Chile  

*  China  

*  Christmas Island   

*  Czech Republic 

*  Denmark

*  ??? (EU)   

*  Federated States of Micronesia

*  Finland

*  France

*  Germany   

*  Greece 

*  Hong Kong 

*  Hungary   

*  India 

*  Indonesia  

*  Ireland

*  Israel 

*  Italy 

*  Japan  

*  Jordan 

*  Kenya  

*  Latvia

*  Lebanon   

*  Mexico

*  Mozambique 

*  Netherlands   

*  New Zealand

*  Norway 

*  Philippines

*  Poland

*  Portugal   

*  Republic of Korea  

*  Romania

*  Saudi Arabia   

*  Singapore  

*  Slovakia   

*  South Africa  

*  Spain 

*  Sweden

*  Switzerland   

*  Taiwan 

*  Tuvalu 

*  Union of Soviet Socialist Republics

*  United Kingdom

*  United States  

*  Uruguay

*  Venezuela  

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Solaris ARServer Installer - 7.0.1 patch 3

[Axton]

Has anyone experienced problems when using the ar_install script to
perform an install on solaris with 7.0.1 patch 3 where the executable
arserverd is unable to dynamically link to the oracle client?

The installer got pretty far along before this became an issue,
meaning that most of the installer was able to link against the
library:

The new user was issued a fixed license of the following type Write  :
(1 of 14) (ARNOTE 31)
Start of Import: Mon Aug  6 10:12:37 EDT 2007
Waiting for the AR System Server to respond...
Setting the DSO User Password
Setting the Application Password
Setting the MidTier Password
Restarting the AR System Server: Mon Aug  6 10:12:53 EDT 2007
Action Request System beginning the restart process.
Action Request System shutdown in progress.
Action Request System shutdown process complete.
Action Request System initializing.
Starting AR System Server
 (ARNOTE 0)
   AR Monitor version 7.0.01 patch 003  200705212328 started.
 (ARNOTE 0)
   AR Monitor started.
 (ARNOTE 0)
   ARMonitor child process (pid:24538) started.
./arserverd
ld.so.1: arserverd: fatal: libclntsh.so.10.1: open failed: No such
file or directory

The installer created all the Remedy data dictionary forms just fine,
started arserverd once, created the Demo account and issued a fixed
license, but during the restart, it failed.  Somewhere along the way
the ar_install script lost track of the LD_LIBRARY_PATH set before
running ar_install.

Thanks,
Axton Grams

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Re: Solaris ARServer Installer - 7.0.1 patch 3 (U)

[Joran, Peter P, CTR, OSD-CIO]

UNCLASSIFIED

Try using a 32 bit Oracle client. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, August 06, 2007 10:39 AM
To: arslist@ARSLIST.ORG
Subject: Solaris ARServer Installer - 7.0.1 patch 3

Has anyone experienced problems when using the ar_install script to perform
an install on solaris with 7.0.1 patch 3 where the executable arserverd is
unable to dynamically link to the oracle client?

The installer got pretty far along before this became an issue, meaning that
most of the installer was able to link against the
library:

The new user was issued a fixed license of the following type Write  :
(1 of 14) (ARNOTE 31)
Start of Import: Mon Aug  6 10:12:37 EDT 2007 Waiting for the AR System
Server to respond...
Setting the DSO User Password
Setting the Application Password
Setting the MidTier Password
Restarting the AR System Server: Mon Aug  6 10:12:53 EDT 2007 Action Request
System beginning the restart process.
Action Request System shutdown in progress.
Action Request System shutdown process complete.
Action Request System initializing.
Starting AR System Server
 (ARNOTE 0)
   AR Monitor version 7.0.01 patch 003  200705212328 started.
 (ARNOTE 0)
   AR Monitor started.
 (ARNOTE 0)
   ARMonitor child process (pid:24538) started.
./arserverd
ld.so.1: arserverd: fatal: libclntsh.so.10.1: open failed: No such file or
directory

The installer created all the Remedy data dictionary forms just fine,
started arserverd once, created the Demo account and issued a fixed license,
but during the restart, it failed.  Somewhere along the way the ar_install
script lost track of the LD_LIBRARY_PATH set before running ar_install.

Thanks,
Axton Grams


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smime.p7s
Description: S/MIME cryptographic signature

Re: Changing Window Title

[Eric Cleereman (IT)]

Hi Dave,
 
Under 6.3, I've had success doing this with a JavaScript similar to the 
following:


top.document.title='foo';


It's been awhile since I've needed to do it, but I think the trick may have 
been to have the Active Link fire On Load or On Display depending on how you 
want to use it.
 
Eric Cleereman

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf Of Barber, Dave
Sent: Monday, August 06, 2007 6:36 AM
To: arslist@ARSLIST.ORG
Subject: Changing Window Title


** 
All,
 
I'm needing to change the window title on a specific view of a form for the 
mid-tier.
 
Its a ticketing application thats been opened up for other departments usage, 
and instead of saying "IS Tickets", it needs to say " Tickets".  
Within admin I've amended the HTML title tag to read accordingly, but it isn't 
taking effect - its continually keeping the form name.
 
Any suggestions?
 
This is on ARS 5.1.2, with 6.3 mid tier.
 
Regards
 
Dave

Please consider the environment before printing this e-mail or its attachments. 
  _  

This e-mail (and any attachments) contains information, which is confidential 
and intended solely for the attention and use of the named addressee(s). If you 
are not the intended recipient you must not copy, distribute or use it for any 
purpose or disclose the contents to any person. If you have received this 
e-mail in error, please notify us immediately at   
[EMAIL PROTECTED] The information contained in this e-mail (and any 
attachments) is supplied in good faith, but the sender shall not be under any 
liability in damages or otherwise for any reliance that may be placed upon it 
by the recipient. Any comments or opinions expressed are those of the 
originator not of NTT Europe Ltd. unless otherwise expressly stated. 

NTT Europe Limited is a company registered in England and Wales with company 
number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor, Devon house, 
58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone +44-20-7977-1000. 
Facsimile +44-20-7977-1001. Website Link: http://www.ntteurope.com 
  
 
__20060125___This posting was submitted with HTML in it___ 


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Re: Changing Window Title

[Barber, Dave]

Eric,
 
I've been trying that method this afternoon, either hardcoding like that
(which is ignored), or having an AL fire on form load to call the
function (which fails).
 
Was wondering if it was possible in CSS, but having had a browse, theres
no such functionality in CSS (hadn't really looked into CSS much before
today).
 
Regards
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
Sent: 06 August 2007 15:53
To: arslist@ARSLIST.ORG
Subject: Re: Changing Window Title


** 
Hi Dave,
 
Under 6.3, I've had success doing this with a JavaScript similar to the
following:


top.document.title='foo';


It's been awhile since I've needed to do it, but I think the trick may
have been to have the Active Link fire On Load or On Display depending
on how you want to use it.
 
Eric Cleereman

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Barber, Dave
Sent: Monday, August 06, 2007 6:36 AM
To: arslist@ARSLIST.ORG
Subject: Changing Window Title


** 
All,
 
I'm needing to change the window title on a specific view of a
form for the mid-tier.
 
Its a ticketing application thats been opened up for other
departments usage, and instead of saying "IS Tickets", it needs to say
" Tickets".  Within admin I've amended the HTML title tag to
read accordingly, but it isn't taking effect - its continually keeping
the form name.
 
Any suggestions?
 
This is on ARS 5.1.2, with 6.3 mid tier.
 
Regards
 
Dave

Please consider the environment before printing this e-mail or
its attachments. 


This e-mail (and any attachments) contains information, which is
confidential and intended solely for the attention and use of the named
addressee(s). If you are not the intended recipient you must not copy,
distribute or use it for any purpose or disclose the contents to any
person. If you have received this e-mail in error, please notify us
immediately at [EMAIL PROTECTED]  . The information 
contained
in this e-mail (and any attachments) is supplied in good faith, but the
sender shall not be under any liability in damages or otherwise for any
reliance that may be placed upon it by the recipient. Any comments or
opinions expressed are those of the originator not of NTT Europe Ltd.
unless otherwise expressly stated. 

NTT Europe Limited is a company registered in England and Wales
with company number 2307625. Registered Address: NTT Europe Ltd. 3rd
Floor, Devon house, 58-60 St. Katharine's Way, London, E1W 1LB, UK.
Telephone +44-20-7977-1000. Facsimile +44-20-7977-1001. Website Link:
http://www.ntteurope.com   
 
__20060125___This posting was submitted with
HTML in it___ 

__20060125___This posting was submitted with HTML in
it___
 
Please consider the environment before printing this e-mail or its attachments.


This e-mail (and any attachments) contains information, which is confidential 
and intended solely for the attention and use of the named addressee(s). If you 
are not the intended recipient you must not copy, distribute or use it for any 
purpose or disclose the contents to any person. If you have received this 
e-mail in error, please notify us immediately at [EMAIL PROTECTED] The 
information contained in this e-mail (and any attachments) is supplied in good 
faith, but the sender shall not be under any liability in damages or otherwise 
for any reliance that may be placed upon it by the recipient. Any comments or 
opinions expressed are those of the originator not of NTT Europe Ltd. unless 
otherwise expressly stated.
 
NTT Europe Limited is a company registered in England and Wales with company 
number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor, Devon house, 
58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone +44-20-7977-1000. 
Facsimile +44-20-7977-1001. Website Link: http://www.ntteurope.com

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Re: Changing Window Title

[Grooms, Frederick W]

We use the following in an Active LInk Run Process action (We put what
we want in a field called "zWeb Title Field")
 
javascript:window.document.title='$zWeb Title Field$';
 
Set your Run If to   ($CLIENT-TYPE$ = 9) AND  (and whatever else you
need)
 
Fred
 




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
Sent: Monday, August 06, 2007 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Changing Window Title


** 
Hi Dave,
 
Under 6.3, I've had success doing this with a JavaScript similar to the
following:


top.document.title='foo';


It's been awhile since I've needed to do it, but I think the trick may
have been to have the Active Link fire On Load or On Display depending
on how you want to use it.
 
Eric Cleereman

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Barber, Dave
Sent: Monday, August 06, 2007 6:36 AM
To: arslist@ARSLIST.ORG
Subject: Changing Window Title


** 
All,
 
I'm needing to change the window title on a specific view of a
form for the mid-tier.
 
Its a ticketing application thats been opened up for other
departments usage, and instead of saying "IS Tickets", it needs to say
" Tickets".  Within admin I've amended the HTML title tag to
read accordingly, but it isn't taking effect - its continually keeping
the form name.
 
Any suggestions?
 
This is on ARS 5.1.2, with 6.3 mid tier.
 
Regards
 
Dave




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Re: Solaris ARServer Installer - 7.0.1 patch 3 (U)

[Axton]

This is with Oracle Instant Client Package - Basic Lite 10.2.0.3 for
Solaris 32-bit.

The strange thing is that it connects the first time arserverd is
started during the install, but the subsequent startup of arserverd
does not know where the client is installed.  Something in the
ar_install or arsystem script is unsetting or changing
LD_LIBRARY_PATH.

Axton Grams

On 8/6/07, Joran, Peter P, CTR, OSD-CIO <[EMAIL PROTECTED]> wrote:
> UNCLASSIFIED
>
> Try using a 32 bit Oracle client.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> Sent: Monday, August 06, 2007 10:39 AM
> To: arslist@ARSLIST.ORG
> Subject: Solaris ARServer Installer - 7.0.1 patch 3
>
> Has anyone experienced problems when using the ar_install script to perform
> an install on solaris with 7.0.1 patch 3 where the executable arserverd is
> unable to dynamically link to the oracle client?
>
> The installer got pretty far along before this became an issue, meaning that
> most of the installer was able to link against the
> library:
>
> The new user was issued a fixed license of the following type Write  :
> (1 of 14) (ARNOTE 31)
> Start of Import: Mon Aug  6 10:12:37 EDT 2007 Waiting for the AR System
> Server to respond...
> Setting the DSO User Password
> Setting the Application Password
> Setting the MidTier Password
> Restarting the AR System Server: Mon Aug  6 10:12:53 EDT 2007 Action Request
> System beginning the restart process.
> Action Request System shutdown in progress.
> Action Request System shutdown process complete.
> Action Request System initializing.
> Starting AR System Server
>  (ARNOTE 0)
>AR Monitor version 7.0.01 patch 003  200705212328 started.
>  (ARNOTE 0)
>AR Monitor started.
>  (ARNOTE 0)
>ARMonitor child process (pid:24538) started.
> ./arserverd
> ld.so.1: arserverd: fatal: libclntsh.so.10.1: open failed: No such file or
> directory
>
> The installer created all the Remedy data dictionary forms just fine,
> started arserverd once, created the Demo account and issued a fixed license,
> but during the restart, it failed.  Somewhere along the way the ar_install
> script lost track of the LD_LIBRARY_PATH set before running ar_install.
>
> Thanks,
> Axton Grams
>
> 
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>
>
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>
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Simple way to add print to a dialog?

[Moore, Chris]

Hey everyone- I'm looking for a simple way to add a print
button/function to a dialog form (work history on ISS tickets on 6.3)
without doing all the workflow to run a report to send to the
printer...is there a simple way that I'm missing?  Linux server, Oracle
10g DB.

 

Thanks,

 

Chris Moore


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RPC: Unable to receive

[Mike Chepaykin]

Hello listers.

ARERR [8760] Cannot establish a network connection to the AR System Plug-In 
server : bmcstage : RPC: Rpcbind failure - RPC: Unable to receive

This is what I got in RUT when I move my ARS server behind the firewall, uncheck 
"Register with portmapper", assign static TCP port and shutdown remedy 
portmapper service. And restart my windows box of course - a shut in a head 8).

This error appears only in Problem Management Console on window open. Other consoles - incident, asset, cmdb - 
appear without any errors.


No errors in arerror, armonitor, arplugin logs and no errors on client side 
logs too.

When I change environment back (no firewall restrictions at all) and move to 
portmapper - everything is fine again.

Why (and which?) plugin try to register himself in portmapper? Or maybe the 
cause is something else?

windows2003, mssql2000, ars7.0.1p2, ITSM 7.0.2

--
Mike Chepaykin

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Re: Changing Window Title

[Barber, Dave]

Fred,
 
Excellent, many thanks.  Ridiculously simple!
 
Regards
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: 06 August 2007 16:03
To: arslist@ARSLIST.ORG
Subject: Re: Changing Window Title


** 
We use the following in an Active LInk Run Process action (We put what
we want in a field called "zWeb Title Field")
 
javascript:window.document.title='$zWeb Title Field$';
 
Set your Run If to   ($CLIENT-TYPE$ = 9) AND  (and whatever else you
need)
 
Fred
 




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT)
Sent: Monday, August 06, 2007 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Changing Window Title


** 
Hi Dave,
 
Under 6.3, I've had success doing this with a JavaScript similar to the
following:


top.document.title='foo';


It's been awhile since I've needed to do it, but I think the trick may
have been to have the Active Link fire On Load or On Display depending
on how you want to use it.
 
Eric Cleereman

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Barber, Dave
Sent: Monday, August 06, 2007 6:36 AM
To: arslist@ARSLIST.ORG
Subject: Changing Window Title


** 
All,
 
I'm needing to change the window title on a specific view of a
form for the mid-tier.
 
Its a ticketing application thats been opened up for other
departments usage, and instead of saying "IS Tickets", it needs to say
" Tickets".  Within admin I've amended the HTML title tag to
read accordingly, but it isn't taking effect - its continually keeping
the form name.
 
Any suggestions?
 
This is on ARS 5.1.2, with 6.3 mid tier.
 
Regards
 
Dave



__20060125___This posting was submitted with HTML in
it___
 
Please consider the environment before printing this e-mail or its attachments.


This e-mail (and any attachments) contains information, which is confidential 
and intended solely for the attention and use of the named addressee(s). If you 
are not the intended recipient you must not copy, distribute or use it for any 
purpose or disclose the contents to any person. If you have received this 
e-mail in error, please notify us immediately at [EMAIL PROTECTED] The 
information contained in this e-mail (and any attachments) is supplied in good 
faith, but the sender shall not be under any liability in damages or otherwise 
for any reliance that may be placed upon it by the recipient. Any comments or 
opinions expressed are those of the originator not of NTT Europe Ltd. unless 
otherwise expressly stated.
 
NTT Europe Limited is a company registered in England and Wales with company 
number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor, Devon house, 
58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone +44-20-7977-1000. 
Facsimile +44-20-7977-1001. Website Link: http://www.ntteurope.com

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Survey Tool

[Pargeter, Christie]

Is anyone using this 3rd party app?

http://www.kineticdata.com/survey.html

What we are really interested in is a way a client can make their own surveys 
and send them out to a group of people with MidTier and see the results.

ARS 6.3
SQL 2000
WinNT


NOTE: I have moved to a new office. My new phone number is: 503-574-3571.

Christie Pargeter
Weyerhaeuser
Documentation & Training
[EMAIL PROTECTED] 
  Portland, OR
tel: 503-574-3571
fax: 253-928-1072


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<>

Database restore from Production server to Newly built Test Server

[Mohan Panchangmath]

Hi All, 

We have built a new physical test  AR Server with
exactly the same configuration as Production server
and the same type of OS and database .
We have the following suite of Remedy Products
installed in our new test environment which is also
exactly the same as our production environment.

AR Server version 7.0.00 Patch 002 200610161323.
The CMDB version is 1.1.0 patch 003.
The Asset management version is 6.0. patch 1413.
HelpDesk version 6.0
Database: Microsoft SQL-Server 2000

We want to restore the production database to this
newly built test server and need guidelines/process to
do a restore on the test server which currently just
has the data and the workflow objects from the fresh
application installation.

So can you please provide instructions with any
precautions (general aswell CMDB specific ) to do a
database restore from Production to newly built Test
server?

Thanks,
Mohan



  

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Re: Database restore from Production server to Newly built Test Server

[Kaiser Norm E CIV USAF 96 CS/SCCE]

Simple.  The only complication is that you'll need to momentarily stop
the MS SQL service on the production server for a few minutes (which,
consequently, will cause Remedy to stop as well).

Once the service is stopped, go to the Data folder inside the MSSQL
folder.  Copy the ARSystem MDF and LDF files onto some portable media.
If they're big files, you might have to burn them to CD.

Go to the test server and open Microsoft SQL Enterprise Manager, detach
the Remedy database.  Rename the ARSystem.mdf and ARSystem.ldf files
something else.

Put the CD in the test server and copy the files from the CD to the same
exact location on the test server.

>From Enterprise Manager, attach the database.  Restart the services.

You should be working now.

Norm

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
Sent: Monday, August 06, 2007 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Database restore from Production server to Newly built Test
Server

Hi All, 

We have built a new physical test  AR Server with
exactly the same configuration as Production server
and the same type of OS and database .
We have the following suite of Remedy Products
installed in our new test environment which is also
exactly the same as our production environment.

AR Server version 7.0.00 Patch 002 200610161323.
The CMDB version is 1.1.0 patch 003.
The Asset management version is 6.0. patch 1413.
HelpDesk version 6.0
Database: Microsoft SQL-Server 2000

We want to restore the production database to this
newly built test server and need guidelines/process to
do a restore on the test server which currently just
has the data and the workflow objects from the fresh
application installation.

So can you please provide instructions with any
precautions (general aswell CMDB specific ) to do a
database restore from Production to newly built Test
server?

Thanks,
Mohan



 


Park yourself in front of a world of choices in alternative vehicles.
Visit the Yahoo! Auto Green Center.
http://autos.yahoo.com/green_center/ 


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Re: Forcing Login Name to Uppercase

[Doug Blair]

Roy,

I had to do this too, but lowercase. Use a  ...  around the username input field in login.jsp 
Check the syntax but I think that's pretty close...


Doug
___
Doug Blair
Remedy Skilled Professional
dougblairingcom
+1-224-558-5462

.. Original Message ...
On Mon, 6 Aug 2007 06:19:54 -0700 "Ashcraft, Roy W." 
<[EMAIL PROTECTED]> wrote:
>**
>
>I have a request to force the entry of the login name to upper case on the 
Mid-Tier login page. Is there a recommended method of doing this? We are 
using Mid-Tier 7.0.1.
>
>Thanks,
>Roy
>
>
>
>
>
>Roy Ashcraft
>Systems Analyst
>SAIC
>[EMAIL PROTECTED]
>(402) 293-5218
>

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Re: Database restore from Production server to Newly built Test Server

[Mohan Panchangmath]

Hi Norm,

Thanks for the quick information.
We had been following the same method but on a non
CMDB environment and it worked great.

However I wanted to ensure if this process holds good
for restoring a DB with CMDB running. Do we have to
follow any other steps to restore the CMDB apart from
this normal db restore?


Thanks,
Mohan



--- Kaiser Norm E CIV USAF 96 CS/SCCE
<[EMAIL PROTECTED]> wrote:

> Simple.  The only complication is that you'll need
> to momentarily stop
> the MS SQL service on the production server for a
> few minutes (which,
> consequently, will cause Remedy to stop as well).
> 
> Once the service is stopped, go to the Data folder
> inside the MSSQL
> folder.  Copy the ARSystem MDF and LDF files onto
> some portable media.
> If they're big files, you might have to burn them to
> CD.
> 
> Go to the test server and open Microsoft SQL
> Enterprise Manager, detach
> the Remedy database.  Rename the ARSystem.mdf and
> ARSystem.ldf files
> something else.
> 
> Put the CD in the test server and copy the files
> from the CD to the same
> exact location on the test server.
> 
> From Enterprise Manager, attach the database. 
> Restart the services.
> 
> You should be working now.
> 
> Norm
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Mohan
> Panchangmath
> Sent: Monday, August 06, 2007 12:28 PM
> To: arslist@ARSLIST.ORG
> Subject: Database restore from Production server to
> Newly built Test
> Server
> 
> Hi All, 
> 
> We have built a new physical test  AR Server with
> exactly the same configuration as Production server
> and the same type of OS and database .
> We have the following suite of Remedy Products
> installed in our new test environment which is also
> exactly the same as our production environment.
> 
> AR Server version 7.0.00 Patch 002 200610161323.
> The CMDB version is 1.1.0 patch 003.
> The Asset management version is 6.0. patch 1413.
> HelpDesk version 6.0
> Database: Microsoft SQL-Server 2000
> 
> We want to restore the production database to this
> newly built test server and need guidelines/process
> to
> do a restore on the test server which currently just
> has the data and the workflow objects from the fresh
> application installation.
> 
> So can you please provide instructions with any
> precautions (general aswell CMDB specific ) to do a
> database restore from Production to newly built Test
> server?
> 
> Thanks,
> Mohan
> 
> 
> 
>  
>

> 
> Park yourself in front of a world of choices in
> alternative vehicles.
> Visit the Yahoo! Auto Green Center.
> http://autos.yahoo.com/green_center/ 
> 
>

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> www.arslist.org ARSlist:"Where
> the Answers Are"
> 
>
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> 



   

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Re: Database restore from Production server to Newly built Test Server

[Pierson, Shawn]

I would also run a stored procedure to find and replace all occurrences
of the production servername once you make the move.

I found the stored procedure on this site to be helpful with that:
http://vyaskn.tripod.com/sql_server_search_and_replace.htm

Just be careful because if that server is in Asset Management or
referenced in tickets, you might overwrite it.  I get around by using
FQDN's instead of the simple server name, so I can find and replace the
entire string only.

Shawn Pierson

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Monday, August 06, 2007 12:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Database restore from Production server to Newly built Test
Server


Simple.  The only complication is that you'll need to momentarily stop
the MS SQL service on the production server for a few minutes (which,
consequently, will cause Remedy to stop as well).

Once the service is stopped, go to the Data folder inside the MSSQL
folder.  Copy the ARSystem MDF and LDF files onto some portable media.
If they're big files, you might have to burn them to CD.

Go to the test server and open Microsoft SQL Enterprise Manager, detach
the Remedy database.  Rename the ARSystem.mdf and ARSystem.ldf files
something else.

Put the CD in the test server and copy the files from the CD to the same
exact location on the test server.

>From Enterprise Manager, attach the database.  Restart the services.

You should be working now.

Norm

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath
Sent: Monday, August 06, 2007 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Database restore from Production server to Newly built Test
Server

Hi All,

We have built a new physical test  AR Server with
exactly the same configuration as Production server
and the same type of OS and database .
We have the following suite of Remedy Products
installed in our new test environment which is also
exactly the same as our production environment.

AR Server version 7.0.00 Patch 002 200610161323.
The CMDB version is 1.1.0 patch 003.
The Asset management version is 6.0. patch 1413.
HelpDesk version 6.0
Database: Microsoft SQL-Server 2000

We want to restore the production database to this
newly built test server and need guidelines/process to
do a restore on the test server which currently just
has the data and the workflow objects from the fresh application
installation.

So can you please provide instructions with any
precautions (general aswell CMDB specific ) to do a
database restore from Production to newly built Test
server?

Thanks,
Mohan






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Sybase 207 error message

[Will Carroll]

We recently started getting the below error message.  This error is
coming from our Custom Change Password form.  We have removed the
related field from the form and re-created it with a different DB ID.
We checked all the workflow and changed the field names affected.  We
have restarted our AR Server after making the change.  The DB does not
show the column on the related table.  However we are still getting the
error message.  Has anybody seen this error and if so how did you get
rid of it...

ARERR [552] Failure during SQL operation to the database : Invalid
column name 'C536870917'.
 (Sybase 207)

AR Server 6.0
SyBase 12.5

Thanks in Advanced.  Any help is greatly appreciated.



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Re: Solaris ARServer Installer - 7.0.1 patch 3 (U)

[Jarl Grøneng]

What does the file the installer saves the environment settings in contain?

Try running the installer with debug on.
--
Jarl

On 8/6/07, Axton <[EMAIL PROTECTED]> wrote:
> This is with Oracle Instant Client Package - Basic Lite 10.2.0.3 for
> Solaris 32-bit.
>
> The strange thing is that it connects the first time arserverd is
> started during the install, but the subsequent startup of arserverd
> does not know where the client is installed.  Something in the
> ar_install or arsystem script is unsetting or changing
> LD_LIBRARY_PATH.
>
> Axton Grams
>
> On 8/6/07, Joran, Peter P, CTR, OSD-CIO <[EMAIL PROTECTED]> wrote:
> > UNCLASSIFIED
> >
> > Try using a 32 bit Oracle client.
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> > Sent: Monday, August 06, 2007 10:39 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Solaris ARServer Installer - 7.0.1 patch 3
> >
> > Has anyone experienced problems when using the ar_install script to perform
> > an install on solaris with 7.0.1 patch 3 where the executable arserverd is
> > unable to dynamically link to the oracle client?
> >
> > The installer got pretty far along before this became an issue, meaning that
> > most of the installer was able to link against the
> > library:
> >
> > The new user was issued a fixed license of the following type Write  :
> > (1 of 14) (ARNOTE 31)
> > Start of Import: Mon Aug  6 10:12:37 EDT 2007 Waiting for the AR System
> > Server to respond...
> > Setting the DSO User Password
> > Setting the Application Password
> > Setting the MidTier Password
> > Restarting the AR System Server: Mon Aug  6 10:12:53 EDT 2007 Action Request
> > System beginning the restart process.
> > Action Request System shutdown in progress.
> > Action Request System shutdown process complete.
> > Action Request System initializing.
> > Starting AR System Server
> >  (ARNOTE 0)
> >AR Monitor version 7.0.01 patch 003  200705212328 started.
> >  (ARNOTE 0)
> >AR Monitor started.
> >  (ARNOTE 0)
> >ARMonitor child process (pid:24538) started.
> > ./arserverd
> > ld.so.1: arserverd: fatal: libclntsh.so.10.1: open failed: No such file or
> > directory
> >
> > The installer created all the Remedy data dictionary forms just fine,
> > started arserverd once, created the Demo account and issued a fixed license,
> > but during the restart, it failed.  Somewhere along the way the ar_install
> > script lost track of the LD_LIBRARY_PATH set before running ar_install.
> >
> > Thanks,
> > Axton Grams
> >
> > 
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Re: RPC: Unable to receive

[Tony Worthington]

You probably need to review the BMC documents about plugins behind a VIP 
or firewall without a portmapper.  "Using a Hardware Load Balancer with 
BMC Remedy Action Request System 7.0" page 9, and others that I can't find 
at the moment.

Here's an example of some lines from one of our ar.conf's (this one from a 
server group, but relevant since we don't use portmapper either)

Plugin-Port: 9000
Register-With-Portmapper: F
TCD-Specific-Port: 8639
Server-Plugin-Alias: ARSYS.ARDBC.CONFIGFILE ARSYS.ARDBC.CONFIGFILE 
ksms562:9000
Server-Plugin-Alias: ARSYS.ARDBC.LDAP ARSYS.ARDBC.LDAP ksms562:9000
Server-Plugin-Alias: ARSYS.ARDBC.PREVIEW ARSYS.ARDBC.PREVIEW ksms562:9000
Server-Plugin-Alias: ARSYS.AREA.LDAP ARSYS.AREA.LDAP ksms562:9000
Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE 
ksms562:9000
Server-Plugin-Alias: BMC.ARF.CMDBCONSOLE BMC.ARF.CMDBCONSOLE ksms562:9000
Server-Plugin-Alias: REMEDY.ARDBC.APPQUERY REMEDY.ARDBC.APPQUERY 
ksms562:9000
Server-Plugin-Alias: REMEDY.ARDBC.FLASHBOARD.FORM 
REMEDY.ARDBC.FLASHBOARD.FORM ksms562:9000
Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION 
REMEDY.ARDBC.SERVER.ADMINISTRATION ksms562:9000
Server-Plugin-Alias: REMEDY.ARF.CAI REMEDY.ARF.CAI ksms562:9000
Server-Plugin-Alias: REMEDY.ARF.CBDATA REMEDY.ARF.CBDATA ksms562:9000
Server-Plugin-Alias: REMEDY.ARF.OMFOBJIE REMEDY.ARF.OMFOBJIE ksms562:9000
Server-Plugin-Alias: REMEDY.ARF.SLASETUP REMEDY.ARF.SLASETUP ksms562:9000

You may not need the alias lines, but you certainly need the Plugin-Port.

hth,
tony

-- 
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



Mike Chepaykin <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

08/06/2007 10:12 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
RPC: Unable to receive






Hello listers.

ARERR [8760] Cannot establish a network connection to the AR System 
Plug-In server : bmcstage : RPC: Rpcbind failure - RPC: Unable to receive

This is what I got in RUT when I move my ARS server behind the firewall, 
uncheck "Register with portmapper", assign static TCP port and shutdown 
remedy portmapper service. And restart my windows box of course - a shut 
in a head 8).

This error appears only in Problem Management Console on window open. 
Other consoles - incident, asset, cmdb - 
appear without any errors.

No errors in arerror, armonitor, arplugin logs and no errors on client 
side logs too.

When I change environment back (no firewall restrictions at all) and move 
to portmapper - everything is fine again.

Why (and which?) plugin try to register himself in portmapper? Or maybe 
the cause is something else?

windows2003, mssql2000, ars7.0.1p2, ITSM 7.0.2

-- 
Mike Chepaykin

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apache to tomcat connector not working

[ARS Bob]

Apache 2.0.59
Tomcat 5.5
Windows Server 2003 Standard Edition SP1
ARS 7.0.1

I followed all the instructions on how to set up the JK connector to have
Apache passthrough to Tomcat, but when I try to access mid-tier, I get a 404
and the following is found in the mod_jk.log file:

[Mon Aug 06 14:25:57 2007] [5504:3656] [debug] jk_uri_worker_map.c (589):
Attempting to map URI '/arsys' from 0 maps

Mid-Tier works when I use port 8080, and the connector fails for non-midtier
webpages sitting in the Tomcat root folder as well, so the problem appears
to be connector-specific and independent of Remedy or Mid Tier.

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Re: apache to tomcat connector not working

[Tony Worthington]

I can't speak to your exact error, but these are the lines from one of our 
mid-tier servers which is apache+tomcat using mod_jk for both Mid-Tier and 
RKM + other non-ars apps.

httpd.conf
-
LoadModule jk_module modules/mod_jk.so
JkWorkersFile D:\Remedy\Tomcat\conf\worker.properties
JkLogFile D:\Logs\Apache\mod_jk.log 
JkLogLevel debug

JkMount /arsys worker1
JkMount /arsys/* worker1

JkMount /rkm worker1
JkMount /rkm/* worker1

worker.properties

worker.list=worker1
worker.worker1.port=8119
worker.worker1.host=localhost
worker.worker1.type=ajp13

server.xml
-



hth,
tony

-- 
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



ARS Bob <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

08/06/2007 01:30 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
apache to tomcat connector not working






** 
Apache 2.0.59
Tomcat 5.5
Windows Server 2003 Standard Edition SP1
ARS 7.0.1
 
I followed all the instructions on how to set up the JK connector to have 
Apache passthrough to Tomcat, but when I try to access mid-tier, I get a 
404 and the following is found in the mod_jk.log file:
 
[Mon Aug 06 14:25:57 2007] [5504:3656] [debug] jk_uri_worker_map.c (589): 
Attempting to map URI '/arsys' from 0 maps

Mid-Tier works when I use port 8080, and the connector fails for 
non-midtier webpages sitting in the Tomcat root folder as well, so the 
problem appears to be connector-specific and independent of Remedy or Mid 
Tier. 
__20060125___This posting was submitted with HTML in 
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Floating licenses being treated as read-only

[Neel Guatam]

Hello ARSlisters,

 

I have a strange problem. We upgraded our environment with server group.
One day after that, our Incident Management module opens up in read-only
mode. We checked the licenses, they haven't expired yet. As soon as
click on incident management module entry link from home page, we get
the following error:

 

No free application user floating write license tokens are available.

Currently accessing the application form in read-only mode.

License will upgrade when one is available. : BMC:Incident Mgmt (ARWARN
9862)

 

We are not sure if this is directly related to server group
configuration or not at this moment. Any help would be appreciated.

 

Thanks,

 

Neel Gautam 

Accenture - Chicago Delivery Centre

Office:  312-693-7279   Mobile:  630-440-6335

MSN: [EMAIL PROTECTED] AIM: neelgautam

 

Core Values:

Stewardship

*

Best People

*

Client Value Creation

*

One Global Network

*

Respect for the Individual

*

Integrity

 

 



This message is for the designated recipient only and may contain privileged, 
proprietary, or otherwise private information.  If you have received it in 
error, please notify the sender immediately and delete the original.  Any other 
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Re: Floating licenses being treated as read-only

[Shellman, David]

Neel,
 
What AR System version and platform?
 
We had a similar situation with 6.0.3 with a name change for the server.
The issue was tied to the multilicense file.  We would have to shut down
the server, delete the file and restart.  With a restart of the server,
the file is regenerated and our floating licenses would be valid again.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam
Sent: Monday, August 06, 2007 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Floating licenses being treated as read-only
Importance: High


** 

Hello ARSlisters,

 

I have a strange problem. We upgraded our environment with server group.
One day after that, our Incident Management module opens up in read-only
mode. We checked the licenses, they haven't expired yet. As soon as
click on incident management module entry link from home page, we get
the following error:

 

No free application user floating write license tokens are available.

Currently accessing the application form in read-only mode.

License will upgrade when one is available. : BMC:Incident Mgmt (ARWARN
9862)

 

We are not sure if this is directly related to server group
configuration or not at this moment. Any help would be appreciated.

 

Thanks,

 

Neel Gautam 

Accenture - Chicago Delivery Centre

Office:  312-693-7279   Mobile:  630-440-6335

MSN: [EMAIL PROTECTED] AIM: neelgautam

 

Core Values:

Stewardship

*

Best People

*

Client Value Creation

*

One Global Network

*

Respect for the Individual

*

Integrity

 

 

This message is for the designated recipient only and may contain
privileged, proprietary, or otherwise private information. If you have
received it in error, please notify the sender immediately and delete
the original. Any other use of the email by you is prohibited.

__20060125___This posting was submitted with HTML in
it___ 

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Re: apache to tomcat connector not working

[ARS Bob]

My setup was essentially the same, except the JKMount entries were
surrounded by:
 
 ServerName localhost

and

 

Commenting out those three lines appear to have fixed the problem.

Thanks!


On 8/6/07, Tony Worthington <[EMAIL PROTECTED]> wrote:
>
> I can't speak to your exact error, but these are the lines from one of our
> mid-tier servers which is apache+tomcat using mod_jk for both Mid-Tier and
> RKM + other non-ars apps.
>
> httpd.conf
> -
> LoadModule jk_module modules/mod_jk.so
> JkWorkersFile D:\Remedy\Tomcat\conf\worker.properties
> JkLogFile D:\Logs\Apache\mod_jk.log
> JkLogLevel debug
>
> JkMount /arsys worker1
> JkMount /arsys/* worker1
>
> JkMount /rkm worker1
> JkMount /rkm/* worker1
>
> worker.properties
> 
> worker.list=worker1
> worker.worker1.port=8119
> worker.worker1.host=localhost
> worker.worker1.type=ajp13
>
> server.xml
> -
>  redirectPort="8443" protocol="AJP/1.3" />
>
>
> hth,
> tony
>
> --
> Tony Worthington
> [EMAIL PROTECTED]
> 262-703-5911
>
>
>
> ARS Bob <[EMAIL PROTECTED]>
> Sent by: "Action Request System discussion list(ARSList)"
> 
> 08/06/2007 01:30 PM
> Please respond to
> arslist@ARSLIST.ORG
>
>
> To
> arslist@ARSLIST.ORG
> cc
>
> Subject
> apache to tomcat connector not working
>
>
>
>
>
>
> **
> Apache 2.0.59
> Tomcat 5.5
> Windows Server 2003 Standard Edition SP1
> ARS 7.0.1
>
> I followed all the instructions on how to set up the JK connector to have
> Apache passthrough to Tomcat, but when I try to access mid-tier, I get a
> 404 and the following is found in the mod_jk.log file:
>
> [Mon Aug 06 14:25:57 2007] [5504:3656] [debug] jk_uri_worker_map.c (589):
> Attempting to map URI '/arsys' from 0 maps
>
> Mid-Tier works when I use port 8080, and the connector fails for
> non-midtier webpages sitting in the Tomcat root folder as well, so the
> problem appears to be connector-specific and independent of Remedy or Mid
> Tier.
> __20060125___This posting was submitted with HTML in
> it___
>
>
> CONFIDENTIALITY NOTICE:
> This is a transmission from Kohl's Department Stores, Inc.
> and may contain information which is confidential and proprietary.
> If you are not the addressee, any disclosure, copying or distribution or
> use of the contents of this message is expressly prohibited.
> If you have received this transmission in error, please destroy it and
> notify us immediately at 262-703-7000.
>
> CAUTION:
> Internet and e-mail communications are Kohl's property and Kohl's reserves
> the right to retrieve and read any message created, sent and
> received.  Kohl's reserves the right to monitor messages to or from
> authorized Kohl's Associates at any time
> without any further consent.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
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Re: Floating licenses being treated as read-only

[Neel Guatam]

David,

 

We are running on AR Server 7.0.01 Patch 003 with ITSM Apps version
7.0.0. We are running Win 2k3 with SQL Server 2k5. Would you happen to
have the specifics of where this multi-license file would be? We could
give it a shot.

 

Thank you,

 

Neel Gautam 

Accenture - Chicago Delivery Centre

Office:  312-693-7279   Mobile:  630-440-6335

MSN: [EMAIL PROTECTED] AIM: neelgautam

 

Core Values:

Stewardship

*

Best People

*

Client Value Creation

*

One Global Network

*

Respect for the Individual

*

Integrity

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Monday, August 06, 2007 2:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Floating licenses being treated as read-only

 

Neel,

 

What AR System version and platform?

 

We had a similar situation with 6.0.3 with a name change for the server.
The issue was tied to the multilicense file.  We would have to shut down
the server, delete the file and restart.  With a restart of the server,
the file is regenerated and our floating licenses would be valid again.

 

Dave

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam
Sent: Monday, August 06, 2007 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Floating licenses being treated as read-only
Importance: High

** 

Hello ARSlisters,

 

I have a strange problem. We upgraded our environment with server group.
One day after that, our Incident Management module opens up in read-only
mode. We checked the licenses, they haven't expired yet. As soon as
click on incident management module entry link from home page, we get
the following error:

 

No free application user floating write license tokens are available.

Currently accessing the application form in read-only mode.

License will upgrade when one is available. : BMC:Incident Mgmt (ARWARN
9862)

 

We are not sure if this is directly related to server group
configuration or not at this moment. Any help would be appreciated.

 

Thanks,

 

Neel Gautam 

__20060125___This posting was submitted with HTML in
it___


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proprietary, or otherwise private information.  If you have received it in 
error, please notify the sender immediately and delete the original.  Any other 
use of the email by you is prohibited.

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Re: Floating licenses being treated as read-only

[Shellman, David]

We're setting up 7.0.01 Patch 003 on a Win2k3 server.  It looks like
it's under C:\Program Files (x86)\Common Files\AR System\Licenses on our
server.  Really should be under C:\Program Files\Common Files\AR
System\Licenses though.
 
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam
Sent: Monday, August 06, 2007 3:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Floating licenses being treated as read-only


** 

David,

 

We are running on AR Server 7.0.01 Patch 003 with ITSM Apps version
7.0.0. We are running Win 2k3 with SQL Server 2k5. Would you happen to
have the specifics of where this multi-license file would be? We could
give it a shot.

 

Thank you,

 

Neel Gautam 

Accenture - Chicago Delivery Centre

Office:  312-693-7279   Mobile:  630-440-6335

MSN: [EMAIL PROTECTED] AIM: neelgautam

 

Core Values:

Stewardship

*

Best People

*

Client Value Creation

*

One Global Network

*

Respect for the Individual

*

Integrity

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Monday, August 06, 2007 2:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Floating licenses being treated as read-only

 

Neel,

 

What AR System version and platform?

 

We had a similar situation with 6.0.3 with a name change for the server.
The issue was tied to the multilicense file.  We would have to shut down
the server, delete the file and restart.  With a restart of the server,
the file is regenerated and our floating licenses would be valid again.

 

Dave

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam
Sent: Monday, August 06, 2007 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Floating licenses being treated as read-only
Importance: High

** 

Hello ARSlisters,

 

I have a strange problem. We upgraded our environment with server group.
One day after that, our Incident Management module opens up in read-only
mode. We checked the licenses, they haven't expired yet. As soon as
click on incident management module entry link from home page, we get
the following error:

 

No free application user floating write license tokens are available.

Currently accessing the application form in read-only mode.

License will upgrade when one is available. : BMC:Incident Mgmt (ARWARN
9862)

 

We are not sure if this is directly related to server group
configuration or not at this moment. Any help would be appreciated.

 

Thanks,

 

Neel Gautam 

This message is for the designated recipient only and may contain
privileged, proprietary, or otherwise private information. If you have
received it in error, please notify the sender immediately and delete
the original. Any other use of the email by you is prohibited.

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___

___
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Answers Are"

Re: Floating licenses being treated as read-only

[Rick Cook]

Neel, there are known issues with floating licenses and server groups.
Contact support for the specifics.

Rick

On 8/6/07, Neel Guatam <[EMAIL PROTECTED]> wrote:
>
> **
>
> David,
>
>
>
> We are running on AR Server 7.0.01 Patch 003 with ITSM Apps version 7.0.0.
> We are running Win 2k3 with SQL Server 2k5. Would you happen to have the
> specifics of where this multi-license file would be? We could give it a
> shot.
>
>
>
> Thank you,
>
>
>
> *Neel Gautam*
>
> Accenture - Chicago Delivery Centre
>
> Office:  312-693-7279   Mobile:  630-440-6335
>
> MSN: [EMAIL PROTECTED] AIM: neelgautam
>
>
>
> Core Values:
>
> Stewardship
>
> ·
>
> Best People
>
> ·
>
> Client Value Creation
>
> ·
>
> One Global Network
>
> ·
>
> Respect for the Individual
>
> ·
>
> Integrity
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Shellman, David
> *Sent:* Monday, August 06, 2007 2:00 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Floating licenses being treated as read-only
>
> Neel,
>
> What AR System version and platform?
>
> We had a similar situation with 6.0.3 with a name change for the server.
> The issue was tied to the multilicense file.  We would have to shut down the
> server, delete the file and restart.  With a restart of the server, the file
> is regenerated and our floating licenses would be valid again.
>
> Dave
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Neel Guatam
> *Sent:* Monday, August 06, 2007 2:56 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Floating licenses being treated as read-only
> *Importance:* High
>
> **
>
> Hello ARSlisters,
>
> I have a strange problem. We upgraded our environment with server group.
> One day after that, our Incident Management module opens up in read-only
> mode. We checked the licenses, they haven't expired yet. As soon as click on
> incident management module entry link from home page, we get the following
> error:
>
> No free application user floating write license tokens are available.
>
> Currently accessing the application form in read-only mode.
>
> License will upgrade when one is available. : BMC:Incident Mgmt (ARWARN
> 9862)
>
> We are not sure if this is directly related to server group configuration
> or not at this moment. Any help would be appreciated.
>
> Thanks,
>
>  *Neel Gautam*
>

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Re: Floating licenses being treated as read-only

[Neel Guatam]

 

Hi Rick,

 

Would you happen to have any defect ID for this?

 

Neel Gautam 

Accenture - Chicago Delivery Centre

Office:  312-693-7279   Mobile:  630-440-6335

MSN: [EMAIL PROTECTED] AIM: neelgautam

 

Core Values:

Stewardship

*

Best People

*

Client Value Creation

*

One Global Network

*

Respect for the Individual

*

Integrity

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, August 06, 2007 2:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Floating licenses being treated as read-only

 

** 

Neel, there are known issues with floating licenses and server groups.
Contact support for the specifics.

 

Rick
 

On 8/6/07, Neel Guatam <[EMAIL PROTECTED]> wrote: 

** 

David,

 

We are running on AR Server 7.0.01 Patch 003 with ITSM Apps version
7.0.0. We are running Win 2k3 with SQL Server 2k5. Would you happen to
have the specifics of where this multi-license file would be? We could
give it a shot. 

 

Thank you,

 

Neel Gautam 

Accenture - Chicago Delivery Centre 

Office:  312-693-7279   Mobile:  630-440-6335 

MSN: [EMAIL PROTECTED] AIM: neelgautam

 

Core Values:

Stewardship 

*

Best People 

*

Client Value Creation 

*

One Global Network 

*

Respect for the Individual 

*

Integrity 



From: Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Monday, August 06, 2007 2:00 PM
To: arslist@ARSLIST.ORG 
Subject: Re: Floating licenses being treated as read-only

Neel,

What AR System version and platform?

We had a similar situation with 6.0.3 with a name change for the server.
The issue was tied to the multilicense file.  We would have to shut down
the server, delete the file and restart.  With a restart of the server,
the file is regenerated and our floating licenses would be valid again. 

Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam
Sent: Monday, August 06, 2007 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Floating licenses being treated as read-only
Importance: High

** 

Hello ARSlisters,

I have a strange problem. We upgraded our environment with server group.
One day after that, our Incident Management module opens up in read-only
mode. We checked the licenses, they haven't expired yet. As soon as
click on incident management module entry link from home page, we get
the following error: 

No free application user floating write license tokens are available.

Currently accessing the application form in read-only mode.

License will upgrade when one is available. : BMC:Incident Mgmt (ARWARN
9862)

We are not sure if this is directly related to server group
configuration or not at this moment. Any help would be appreciated. 

Thanks,

Neel Gautam 

 



This message is for the designated recipient only and may contain privileged, 
proprietary, or otherwise private information.  If you have received it in 
error, please notify the sender immediately and delete the original.  Any other 
use of the email by you is prohibited.

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Re: Floating licenses being treated as read-only

[Rick Cook]

Not handy.  Have you looked for it yourself?

Rick

On 8/6/07, Neel Guatam <[EMAIL PROTECTED]> wrote:
>
> **
>
>  Hi Rick,
>
> Would you happen to have any defect ID for this?
>
>  *Neel Gautam*
>
> Accenture - Chicago Delivery Centre
>
> Office:  312-693-7279   Mobile:  630-440-6335
>
> MSN: [EMAIL PROTECTED] AIM: neelgautam
>
>   Core Values:
>
> Stewardship
>
> ·
>
> Best People
>
> ·
>
> Client Value Creation
>
> ·
>
> One Global Network
>
> ·
>
> Respect for the Individual
>
> ·
>
> Integrity
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Monday, August 06, 2007 2:28 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Floating licenses being treated as read-only
>
> **
>
> Neel, there are known issues with floating licenses and server groups.
> Contact support for the specifics.
>
>  Rick
>
>
> On 8/6/07, *Neel Guatam* <[EMAIL PROTECTED]> wrote:
>
> **
>
> David,
>
> We are running on AR Server 7.0.01 Patch 003 with ITSM Apps version 7.0.0.
> We are running Win 2k3 with SQL Server 2k5. Would you happen to have the
> specifics of where this multi-license file would be? We could give it a
> shot.
>
> Thank you,
>
>  *Neel Gautam*
>
> Accenture - Chicago Delivery Centre
>
> Office:  312-693-7279   Mobile:  630-440-6335
>
> MSN: [EMAIL PROTECTED] AIM: neelgautam
>
>   Core Values:
>
> Stewardship
>
> ·
>
> Best People
>
> ·
>
> Client Value Creation
>
> ·
>
> One Global Network
>
> ·
>
> Respect for the Individual
>
> ·
>
> Integrity
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Shellman, David
> *Sent:* Monday, August 06, 2007 2:00 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Floating licenses being treated as read-only
>
> Neel,
>
> What AR System version and platform?
>
> We had a similar situation with 6.0.3 with a name change for the server.
> The issue was tied to the multilicense file.  We would have to shut down the
> server, delete the file and restart.  With a restart of the server, the file
> is regenerated and our floating licenses would be valid again.
>
> Dave
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Neel Guatam
> *Sent:* Monday, August 06, 2007 2:56 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Floating licenses being treated as read-only
> *Importance:* High
>
> **
>
> Hello ARSlisters,
>
> I have a strange problem. We upgraded our environment with server group.
> One day after that, our Incident Management module opens up in read-only
> mode. We checked the licenses, they haven't expired yet. As soon as click on
> incident management module entry link from home page, we get the following
> error:
>
> No free application user floating write license tokens are available.
>
> Currently accessing the application form in read-only mode.
>
> License will upgrade when one is available. : BMC:Incident Mgmt (ARWARN
> 9862)
>
> We are not sure if this is directly related to server group configuration
> or not at this moment. Any help would be appreciated.
>
> Thanks,
>
> *Neel Gautam*
>

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Re: Floating licenses being treated as read-only

[strauss]

Friday humor comes early this week.  After successfully importing over
107,000 active CTM:People and User records into a Customer company on
one server this weekend from an EIE-fed table, I made the mistake of
opening the Companies and Organizations console (COM:Company) from the
ITSM 7 Application Administration Console and searching for the customer
company (I needed to check the valid Locations and Organizations against
another server.  Apparently someone wrote an active link or process that
tries to refresh the People tablefield on opening COM:Company, no matter
what tab it opens to (Alias), without thinking about how many people
might be loaded on a production system; oops!  It is still trying to do
just that...(Refreshing table up to administrator's limit). I am still
trying to figure out where in the on-open actions is one that I can turn
off to stop that.  Cute.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/ 

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Strange ITSM 7 Behavior

[Ron Legters]

Listers -
I'm configuring my sandbox installation of ITSM 7. I've just loaded in People, 
and set one person up as Support. I haven't done anything with Categories or 
Assignments, but the status box at the bottom of the 'Application 
Administration Console' is telling me that configuration for this company is 
complete. At least, that's what I think it's telling me, because it's in 
French. I installed the French localization because we're going to be 
supporting our sister company in Canada when this goes live, but the other 
status messages have been in English.

Are either of these a bug, (telling me it's complete when it's not, and saying 
so in French) or did I do something wrong?

Thanks, 
Ron Legters 
Tools Administrator 
Data & Systems Services
Univar USA Inc.
425.889.3952 Office 
425.889.4111 Fax
www.univarusa.com



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Re: Strange ITSM 7 Behavior

[Don McClure]

Ron,
First observation:  Your basic configuration is indeed complete in the 
application's viewpoint.  Limitations:
- only requires one location to be listed in ITSM--your company may need more 
for your actual needs
- only requires one support group--again, YMMV
- only one support staffer is required.
 
Yes, basic configuration is very easy to satisfy.  Sufficient to do meaningful 
work?  Maybe not. Your efforts
so far are probably just fine!
 
JMHO & YMMV,
 
dwm
 
 
 
Don W. McClure, P.E.
Systems Engineer &   Application Administrator
University of North Texas
dwmac_at_unt.edu
940.565.3287
 


"Not everything that can be counted counts, and not everything that counts can 
be counted."
(Albert Einstein)


>>> Ron Legters <[EMAIL PROTECTED]> 06-Aug-07 5:30 PM >>>

Listers - 
I'm configuring my sandbox installation of ITSM 7. I've just loaded in People, 
and set one person up as Support. I haven't done anything with Categories or 
Assignments, but the status box at the bottom of the 'Application 
Administration Console' is telling me that configuration for this company is 
complete. At least, that's what I think it's telling me, because it's in 
French. I installed the French localization because we're going to be 
supporting our sister company in Canada when this goes live, but the other 
status messages have been in English.
Are either of these a bug, (telling me it's complete when it's not, and saying 
so in French) or did I do something wrong?
Thanks,
Ron Legters
Tools Administrator 
Data & Systems Services 
Univar USA Inc.
425.889.3952 Office
425.889.4111 Fax 
www.univarusa.com ( file://www.univarusa.com/ ) 
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Re: .NET and ARAPI 7.X

[Matt Ferrigno]

Hi Dick,

I might be able to lend a hand. I have a lot of experience with asp.net.  Is
there anyway I could see you aspx file and code behind file?  Also, do you
get any errors when you compile the project?

-Matt

On 8/6/07, Dick Prinsén <[EMAIL PROTECTED]> wrote:
>
> ** Hello.
>
> I am trying to make a .Net webpage using the arapi.net 7.x. but it will
> not work.
>
> I have registered BMC.ARSystem.dll in the project (I am using VisualStudio
> 2003), and
> compiles an empty page. When I'm running the page I get this error
> message:
>
> *
>
> === Pre-bind state information ===
>
> LOG: DisplayName = BMC.arnettoc
>
> (Partial)
>
> LOG: Appbase =
> file:///c:/inetpub/wwwroot/Redirect*
>
> LOG: Initial PrivatePath = bin
>
> Calling assembly : (Unknown).
>
> ===
>
> LOG: Policy not being applied to reference at this time (private, custom,
> partial, or location-based assembly bind).
>
> LOG: Post-policy reference: BMC.arnettoc
>
> LOG: Attempting download of new URL
> *file:///C:/WINDOWS/Microsoft.NET/Framework/v1.1.4322/Temporary* 
> ASP.NETFiles/redirect/ef7e644a/23ad3967/BMC.arnettoc.DLL.
>
> LOG: Attempting download of new URL
> *file:///C:/WINDOWS/Microsoft.NET/Framework/v1.1.4322/Temporary* 
> ASP.NETFiles/redirect/ef7e644a/23ad3967/BMC.arnettoc/BMC.arnettoc.DLL.
>
> LOG: Attempting download of new URL
> *file:///c:/inetpub/wwwroot/Redirect/bin/BMC.arnettoc.DLL*.
>
> LOG: Publisher policy file is not found.
>
> LOG: No redirect found in host configuration file
> (C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\aspnet.config).
>
> LOG: Using machine configuration file from
> C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\config\machine.config.
>
> LOG: Post-policy reference: BMC.arnettoc, Version=7.1.2721.20142,
> Culture=neutral, PublicKeyToken=d7f297a1a3a0b420
>
>
> 
>
> Versionsinformation: Microsoft .NET Framework-version:1.1.4322.2379;
> ASP.NET-version:1.1.4322.2379
>
> All dll's are in placed in the project bin folder.
>
> If I make a concole or windows program, it will work fine.
>
> Can anybody tell me what I have forgotten or done wrong?
>
>
>
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Re: Solaris ARServer Installer - 7.0.1 patch 3 (U)

[Andrew Hicox]

Check your $LD_LIBRARY_PATH.
Find the path libclntsh.so.10.1 under your $ORACLE_HOME directory.
Something like this should do it.

> find $ORACLE_HOME/. | grep -i libclntch

Anyhow ... find that path, and make sure it's the absolute first  
thing in $LD_LIBRARY_PATH.


-Andrew ;-)

On Aug 6, 2007, at 10:07 AM, Axton wrote:


This is with Oracle Instant Client Package - Basic Lite 10.2.0.3 for
Solaris 32-bit.

The strange thing is that it connects the first time arserverd is
started during the install, but the subsequent startup of arserverd
does not know where the client is installed.  Something in the
ar_install or arsystem script is unsetting or changing
LD_LIBRARY_PATH.

Axton Grams

On 8/6/07, Joran, Peter P, CTR, OSD-CIO <[EMAIL PROTECTED]>  
wrote:

UNCLASSIFIED

Try using a 32 bit Oracle client.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, August 06, 2007 10:39 AM
To: arslist@ARSLIST.ORG
Subject: Solaris ARServer Installer - 7.0.1 patch 3

Has anyone experienced problems when using the ar_install script  
to perform
an install on solaris with 7.0.1 patch 3 where the executable  
arserverd is

unable to dynamically link to the oracle client?

The installer got pretty far along before this became an issue,  
meaning that

most of the installer was able to link against the
library:

The new user was issued a fixed license of the following type  
Write  :

(1 of 14) (ARNOTE 31)
Start of Import: Mon Aug  6 10:12:37 EDT 2007 Waiting for the AR  
System

Server to respond...
Setting the DSO User Password
Setting the Application Password
Setting the MidTier Password
Restarting the AR System Server: Mon Aug  6 10:12:53 EDT 2007  
Action Request

System beginning the restart process.
Action Request System shutdown in progress.
Action Request System shutdown process complete.
Action Request System initializing.
Starting AR System Server
 (ARNOTE 0)
   AR Monitor version 7.0.01 patch 003  200705212328 started.
 (ARNOTE 0)
   AR Monitor started.
 (ARNOTE 0)
   ARMonitor child process (pid:24538) started.
./arserverd
ld.so.1: arserverd: fatal: libclntsh.so.10.1: open failed: No such  
file or

directory

The installer created all the Remedy data dictionary forms just fine,
started arserverd once, created the Demo account and issued a  
fixed license,
but during the restart, it failed.  Somewhere along the way the  
ar_install
script lost track of the LD_LIBRARY_PATH set before running  
ar_install.


Thanks,
Axton Grams

_ 
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Re: Solaris ARServer Installer - 7.0.1 patch 3 (U)

[Axton]

It was set when I started the ar_install script.  It was unset during
the installation process.  The variable was unset between the time the
Demo user was created and the arserver restarted before importing the
base forms.

I worked around the issue by opening another terminal and starting
arserverd outside arplugind.  Once it was started this way, the
installation completed.  Just a bug somewhere in the ar_install
script.

Axton Grams

On 8/6/07, Andrew Hicox <[EMAIL PROTECTED]> wrote:
> Check your $LD_LIBRARY_PATH.
> Find the path libclntsh.so.10.1 under your $ORACLE_HOME directory.
> Something like this should do it.
>
>  > find $ORACLE_HOME/. | grep -i libclntch
>
> Anyhow ... find that path, and make sure it's the absolute first
> thing in $LD_LIBRARY_PATH.
>
> -Andrew ;-)
>
> On Aug 6, 2007, at 10:07 AM, Axton wrote:
>
> > This is with Oracle Instant Client Package - Basic Lite 10.2.0.3 for
> > Solaris 32-bit.
> >
> > The strange thing is that it connects the first time arserverd is
> > started during the install, but the subsequent startup of arserverd
> > does not know where the client is installed.  Something in the
> > ar_install or arsystem script is unsetting or changing
> > LD_LIBRARY_PATH.
> >
> > Axton Grams
> >
> > On 8/6/07, Joran, Peter P, CTR, OSD-CIO <[EMAIL PROTECTED]>
> > wrote:
> >> UNCLASSIFIED
> >>
> >> Try using a 32 bit Oracle client.
> >>
> >> -Original Message-
> >> From: Action Request System discussion list(ARSList)
> >> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> >> Sent: Monday, August 06, 2007 10:39 AM
> >> To: arslist@ARSLIST.ORG
> >> Subject: Solaris ARServer Installer - 7.0.1 patch 3
> >>
> >> Has anyone experienced problems when using the ar_install script
> >> to perform
> >> an install on solaris with 7.0.1 patch 3 where the executable
> >> arserverd is
> >> unable to dynamically link to the oracle client?
> >>
> >> The installer got pretty far along before this became an issue,
> >> meaning that
> >> most of the installer was able to link against the
> >> library:
> >>
> >> The new user was issued a fixed license of the following type
> >> Write  :
> >> (1 of 14) (ARNOTE 31)
> >> Start of Import: Mon Aug  6 10:12:37 EDT 2007 Waiting for the AR
> >> System
> >> Server to respond...
> >> Setting the DSO User Password
> >> Setting the Application Password
> >> Setting the MidTier Password
> >> Restarting the AR System Server: Mon Aug  6 10:12:53 EDT 2007
> >> Action Request
> >> System beginning the restart process.
> >> Action Request System shutdown in progress.
> >> Action Request System shutdown process complete.
> >> Action Request System initializing.
> >> Starting AR System Server
> >>  (ARNOTE 0)
> >>AR Monitor version 7.0.01 patch 003  200705212328 started.
> >>  (ARNOTE 0)
> >>AR Monitor started.
> >>  (ARNOTE 0)
> >>ARMonitor child process (pid:24538) started.
> >> ./arserverd
> >> ld.so.1: arserverd: fatal: libclntsh.so.10.1: open failed: No such
> >> file or
> >> directory
> >>
> >> The installer created all the Remedy data dictionary forms just fine,
> >> started arserverd once, created the Demo account and issued a
> >> fixed license,
> >> but during the restart, it failed.  Somewhere along the way the
> >> ar_install
> >> script lost track of the LD_LIBRARY_PATH set before running
> >> ar_install.
> >>
> >> Thanks,
> >> Axton Grams
> >>
> >> _
> >> ___
> >> ___
> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> >> ARSlist:"Where the
> >> Answers Are"
> >>
> >>
> >> _
> >> __
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> >>
> >>
> >
> > __
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>
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Re: European character set issue

[Ankur Gulati (GG/EIL)]

Swedish and Spanish. Earlier the dev OS did not have these language
packs, after installing them and matching the .profile and ar.conf
settings they are not showing up.
 
Ankur



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Magnussen
Sent: 06 August 2007 04:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: European character set issue


** 
What do you mean by "European character set" ? A lot of European
countries have variations, for example French, German and Spanish all
have some (different) characters. Even countries that are close to each
other, like for example Denmark and Sweden, have slightly different
character sets. 
 
John Magnussen 
London, England

 
On 8/6/07, Ankur Gulati (GG/EIL) <[EMAIL PROTECTED]> wrote: 

** 
Hi Liters, 
 
anything on this?
 
Regards
Ankur



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Ankur Gulati (GG/EIL)
Sent: 31 July 2007 06:59 PM
To: arslist@ARSLIST.ORG 
Subject: European character set issue

 
** 
Hi All,
 
I have a query related to European character set support. I have
checked the archives but it all got very confusing so I am asking it
once again.
 
The production environment supports European character set. I
ran this query SELECT value$ FROM sys.props$ WHERE name =
'NLS_CHARACTERSET' in the production and got the result as 
WE8ISO8859P1. When I ran the same query in the dev environment I
got the same result but dev environment changes all the European
characters to "?". 

There is no DB charset entry in ar.conf file.

AR Server : 7.0.1

Database:Oracle9i

What am I missing?

 

Regards

Ankur

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Re: Attachement Updation

[Kathy Morris]

Is there a way to keep the users from modifying the attachments?   We have a 
similar issue.  Our business requirement is that only the  submitter can 
modify his/her own attachment.  No other user should be able  to modify an 
attachment or locking the attachment after the submission.  



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