Friday Humor: My Computer

[Elinore AR]

(pls excuse this post if you already know this joke...got this from
the ITIL Community Forum)

ITIL Humor: True Stories
==

We couldn't resist this one:

Service Desk: Double click on "My Computer"
User: I can't see your computer.
Service Desk: No, double click on "My Computer" on your PC.
User: Pardon?
Service Desk: There is an icon on your PC with the label "My
Computer". Double click on it.
User: What's your computer doing on mine?

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Re: Debugging Issue with View Form and a DB LINK

[Nyall McCavitt]

Hi,

We are looking into different ways to deal with this issue and we will 
certainly be taking your suggestion on board. Thanks for this.


We are using a DB Link to create a View Form within the Remedy System so 
we are not using a local DB view.


Thanks.

Nyall

Grooms, Frederick W wrote:

How about using CAST or TO_STRING to make the value a varchar(15).

Did you say you made a local DB view that uses the dbLink and a Remedy
view form on that?

Fred

  


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Requiring CI in Change Request - Please Help!

[Elinore AR]

hi folks, i am here again with another dilemma...

i am working on an enhancement that requires at least a CI related to
a Change Request before it can be submitted.

i used the field "z1D Char23" for my flag (i didn't want to add
another field just to use for flag) if CI is found to be related to
that CRQ prior to submission and created an active link guide that
loops through table field "z2TH_Assoc_Association" and sets ""z1D
Char23" to "Y" if found and "N" if not. of course i initialized the
flag field to "N" prior to the table loop guide. when the routine is
done, i set the flag field again to $NULL$ in case there are other
workflows using this field.

when i submit the CRQ for the first time, it looks like it's working.
it prompts me if there is no CI related yet and vice versa. however
when i search for the CRQ i just made and try to update it, unless i
click on the Relationships tab (i suppose it refreshes the
Relationships table field), i will keep getting prompted that there is
no CI related to the CRQ yet even if there is already!

i don't have any idea why the active link guide will not loop through
the table field and check if CI is already related to the CRQ unless i
click on the Relationships tab.

or does anyone have other suggestions on how to accomplish the check
instead?

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Re: esp_create

[Shellman, David]

Tim Widowfield was working with some of Ed's old servers to rework some of the 
esp applications.

Dave
--
[EMAIL PROTECTED] (Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Thu Jan 17 22:02:53 2008
Subject: esp_create

** 
Hi
 
Somebody know how can I find the esp_create source code? or somebody have the 
esp_create for works in ARS 7.1?
 
Best REgards
 

Lourdes Ortiz Sada
Consultor de Soluciones de Infraestructura y Soporte Aplicaciones
ATS BMC-REMEDY

Visita www.quitze.com  



Por favor borre este e-mail y notifíquenos inmediatamente si usted no es el 
destinatario previsto. Quitze no entra en contratos u obligaciones 
contractuales vía correo electrónico, a menos que este contenido de otra manera 
por escrito entre las partes que esta tratando

 
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esp_create

[Lourdes Ortiz Sada]

Hi
 
Somebody know how can I find the esp_create source code? or somebody have
the esp_create for works in ARS 7.1?
 
Best REgards
 

Lourdes Ortiz Sada
Consultor de Soluciones de Infraestructura y Soporte Aplicaciones
ATS BMC-REMEDY

Visita www.quitze.com  



Por favor borre este e-mail y notifíquenos inmediatamente si usted no es el
destinatario previsto. Quitze no entra en contratos u obligaciones
contractuales vía correo electrónico, a menos que este contenido de otra
manera por escrito entre las partes que esta tratando

 

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<>

Re: Resolving dynamic field references in a Set field action

[Roys, Eric]

Veerain, 

 

FYI,

 

The simple example I provided for you can now be found on
developer.bmc.com
(http://developer.bmc.com/jiveProd/entry.jspa?externalID=2798&categoryID
=506)

 

Happy coding :-)

 

-Eric



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Veerain G
Sent: Friday, January 04, 2008 1:16 AM
To: arslist@ARSLIST.ORG
Subject: Resolving dynamic field references in a Set field action

 

** 

Hello Listers,

 

ARS and MT 6.3

Solaris

 

I have trying to add content to a field on one form which has references
to fields of another form and then read this content through workflow.

 

Consider the following scenario.I have 2 regular forms A and B.

 

Form A :Character field- FormAfield1,

Form B :Character fields -FormBfield2,Ticket ID,Company,Button
field-button1

 

In Form A the field FormAfield1 has some text and references to fields
from form B

 

For e.g in FormAfield1 I have,

This is a test for $Ticket ID$ and Company $Company$

 

If I write  an activelink on Form B Button1 to read FormAfield1 value
from Form A to FormBfield2,the field references do not get populated
with the record values on Form B. 

 

Is there any way to resolve the dynamic fields(Ticket ID and Company)
from FormAfield1, when reading values through a Set fields Action?Or is
this even possible?

 

Kindly Help! 

 

Thanks and Regards,

Veerain

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Filter Notifications Using CAI

[Coby West]

Question?... is it possible to get filter notifications working in CAI?  Can 
anyone please let me know if there was any tricks into getting them to work.
 
I'm running -
ARS 6.3
Customer Support 5.6
 
Thank you,
Coby
 
 

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Re: Tomcat 5.5 and BMC Remedy Online Help Files

[David K Hill]

Thanks Brain and Axton.  

 

This is good information.Apparently there's a "Duh" in there somewhere.
This has progressed me further, however I am stuck..

The link appears to be working; I must have something else hosed.  When I
execute the link from within the server that is being called from the "Help"
link on the CMDB Console form::

 

http://myserver.com/AtriumCMDB/wwhelp/wwhimpl/common/html/wwhelp.htm?context
=BMC_Atrium_CMDB_2_0_1_Help
 &file=console.htm it seems to
hang.

 

But when I cut and past the same link into my browser it seems to work fine.

 

 

 

David K Hill



 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brian Baker (bbaker2)
Sent: Thursday, January 17, 2008 11:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Tomcat 5.5 and BMC Remedy Online Help Files

 

David,

 

We created separate folders under the webapps directory for each
application's help files. Our CMDB help files are under C:\Program
Files\Apache Software Foundation\Tomcat 5.5\webapps\Remedy\Help\AtriumCMDB.
This is what is identified on the installer for the destination folder. The
URL is configured as http://myservername/Remedy/Help/AtriumCMDB during
installation. Our web server is Tomcat 5.5 with ITSM 7/CMDB 2.0.1.

 

-Brian

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David K Hill
Sent: Thursday, January 17, 2008 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Tomcat 5.5 and BMC Remedy Online Help Files

** 

Listers,

 

I have searched high and low for a guide on how to correctly install the
online help system onto a Tomcat web server.

 

Is there anyone who has successfully installed the help files.  I am
currently looking at installing and configuring the CMDB Online Help file
first.

During the installation, the SETUP.EXE process says that it didn't detect a
web server on this system.  

 

Here's the steps I took to install the help files..

 

1.  Ran SETUP.EXE 
2.  Pressed "Next >" at the Intro screen. 
3.  Pressed "I Agree" at the license agreement screen. 
4.  Entered my username, password, server name and port number then
press "Next >".  It searches for installed language packs. 
5.  Then it says that the installer did not detect web servers on my
machine and if I had one.  I said "Yes". 
6.  At the select language packs screen I pressed "Next >" 
7.  At the "Choose Destination Location" I selected the ROOT directory
of the tomcat servers webapps folder.
"G:\Program Files\Tomcat 5.5\webapps\ROOT" 
8.  Then at the "Confirm URL" setting I reset the URL to read:
http://myservername.com:80/AtriumCMDB   
9.  At the "Start Copying Files" screen, I pressed "Install >" 
10. It copies all the files to the appropriate directories and updates
the "Online Help File Path" values in the SHARE:Application_Properties form.

11. Then I pressed "Finished" at the last screen. 

 

When I go to test it:

1.  I open the web page to the AR System Mid Tier server and log in. 
2.  Then I select "CMDB Console" from the Home Page. 
3.  I click on the "Help" hyperlink. 
4.  Then the web page pops up directed to:
http://myserver.com/AtriumCMDB/console.htm it errors out saying HTTP Status
404 - Not available. 
5.  I found the console.htm file in the "en" sub directory of the web
server installed directory. 
6.  So I modified my URL in the browser to point to the
http://myserver.com/AtriumCMDB/en/console.htm; no dice. 
7.  So I modified my URL in the browser to point to the
http://myserver.com/en/console.htm; screen comes up blank. 
8.  I go back to my CMDB Console screen an press help and the screen
points to http://myserver.com/AtriumCMDB/en/console.htm 

 

Any suggestions would be more than appreciated...

 

Thanks,

 

-David Hill

 

 

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smime.p7s
Description: S/MIME cryptographic signature

ARS 7.1 Join Form Changed Behaviour - ITSM Customisers Beware

[P Romain ARSlist]

Hi All,

 

A heads up on a change in join form processing between ARS 7.1 Patch 1 and
ARS 7.01

 

 

Create a regular form 'A' having only the core fields.

 

Create a join form 'B' joining 'A' to itself using the request ID field.
Expose the Short Description field from the Primary form of the join.

 

Create a record in form 'A'

 

View the record in join form 'B' and change the Short Description. All
should be OK.

 

Add a filter to the join form to set the Short Description field to upper
case.

 

Now try and change the Short Description field. It will change back to its
original values.

 

The filter fires twice as each side of the join is saved but the second time
it uses the original field value.

 

 

In the ITSM suite the user interacts with AST forms which are joins of
joins.

If you have any bespoke workflow that, for example, sets the name field to
upper case then the users won't be able to change the name via asset
management.

 

BMC has logged this as a bug.

 

Cheers

 

Peter

 


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Re: SMPM

[Lisa Westerfield]

BMC Service Management Process Model (SMPM) provides out-of-the-box
ITIL-based processes for BMC Remedy IT Service Management application
suite

Here's a link for you:
http://www.bmc.com/products/proddocview/0,2832,19052_19429_81434070_1554
04,00.html

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sugavanam K K
Sent: Thursday, January 17, 2008 1:46 PM
To: arslist@ARSLIST.ORG
Subject: SMPM

 

** 

Hi All,

 

Do any one know what SMPM is and for it is used. 

 

Information on SMPM is appreciated. Thanks in advace.

 

Regards,

Sugan

 



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Search.
 

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Re: Tomcat 5.5 and BMC Remedy Online Help Files

[Decou, Candace M]

David - did you check that the user who owns the mid-tier directories
has permissions to the directory structure where the Help files are
being located?  Just a thought - seems to me in IIS we had to make sure
of permissions for almost everything at the web server level for install
files.
:)
Your buddy
 

Candace DeCou

DOI Remedy Systems Analyst 
Verizon Business 
Office:  (408) 371-1112

Email: [EMAIL PROTECTED] 

 

Verizon Business - global capability, personal accountability. 

This e-mail is strictly confidential and intended only for use by the
addressee unless otherwise indicated

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hill, David K
Sent: Thursday, January 17, 2008 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Tomcat 5.5 and BMC Remedy Online Help Files


** 

Listers,

 

I have searched high and low for a guide on how to correctly install the
online help system onto a Tomcat web server.

 

Is there anyone who has successfully installed the help files.  I am
currently looking at installing and configuring the CMDB Online Help
file first.

During the installation, the SETUP.EXE process says that it didn't
detect a web server on this system.  

 

Here's the steps I took to install the help files..

 

1.  Ran SETUP.EXE 
2.  Pressed "Next >" at the Intro screen. 
3.  Pressed "I Agree" at the license agreement screen. 
4.  Entered my username, password, server name and port number then
press "Next >".  It searches for installed language packs. 
5.  Then it says that the installer did not detect web servers on my
machine and if I had one.  I said "Yes". 
6.  At the select language packs screen I pressed "Next >" 
7.  At the "Choose Destination Location" I selected the ROOT
directory of the tomcat servers webapps folder.
"G:\Program Files\Tomcat 5.5\webapps\ROOT" 
8.  Then at the "Confirm URL" setting I reset the URL to read:
http://myservername.com:80/AtriumCMDB
  
9.  At the "Start Copying Files" screen, I pressed "Install >" 
10. It copies all the files to the appropriate directories and
updates the "Online Help File Path" values in the
SHARE:Application_Properties form. 
11. Then I pressed "Finished" at the last screen. 

 

When I go to test it:

1.  I open the web page to the AR System Mid Tier server and log in.

2.  Then I select "CMDB Console" from the Home Page. 
3.  I click on the "Help" hyperlink. 
4.  Then the web page pops up directed to:
http://myserver.com/AtriumCMDB/console.htm it errors out saying HTTP
Status 404 - Not available. 
5.  I found the console.htm file in the "en" sub directory of the
web server installed directory. 
6.  So I modified my URL in the browser to point to the
http://myserver.com/AtriumCMDB/en/console.htm; no dice. 
7.  So I modified my URL in the browser to point to the
http://myserver.com/en/console.htm; screen comes up blank. 
8.  I go back to my CMDB Console screen an press help and the screen
points to http://myserver.com/AtriumCMDB/en/console.htm 

 

Any suggestions would be more than appreciated.

 

Thanks,

 

-David Hill

 

 

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Re: SRM 2.1 and various bugs

[haeyoon . lee]

The fix I received from BMC indeed show that locales are the problem.

I think there are 2 new filters and modification to the
SRM:AppInstanceBridge form.
I can send you the def fix if you want.


On Jan 17, 3:52 pm, "Savant, [EMAIL PROTECTED]" <[EMAIL PROTECTED]>
wrote:
> We have SRM 2.1 installed in dev and noticed that fields stopped passing
> to the Work Orders.  Oddly enough, we may have stumbled on an answer
> this morning - locales.  We created duplicate AOT/PDT/SRD using one
> locale and the fields pushed again.  We haven't taken it all the way
> through yet, but suspect that's the root cause.  We're rebuilding all
> the navigational categories, etc.. at the moment.
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
> Sent: Thursday, January 17, 2008 11:46 AM
> To: [EMAIL PROTECTED]
> Subject: SRM 2.1 and various bugs
>
> Hi,
>
> Does anyone have SRM 2.1 installed in dev or prod?
> We have it set up but have numerous issues.  It is an upgrade from SRM
> 2.0.
>
> First, it seems the email confirmation to end user on the SRM:Request
> form doesn't send out.
> Second, out of the box question/answer values don't push to the work
> order level.
> Third, the Work Order audit log shows the wrong column as modified by
> (Always showing the submitter of the original request no matter who
> changes it) <- this I fixed by changing the column to the proper field
> but BMC says it is working as designed..
>
> Those are the quick ones that I've found in our environment.
> Plus all the custom forms we created in 2.0 doesn't work in 2.1 as it
> says Application is not licensed.
> It actually didn't work when we exported the def file and imported
> into prod.  Yes we have a valid license.  We had to recreate all the
> custom forms again.
>
> Anyone else having issues with SRM 2.1?
>
> 
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> quoted text -
>
> - Show quoted text -

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Re: SMPM

[Savant, [EMAIL PROTECTED]]

Check out all the details on the BMC web site, the product is: Service
Management Process Model.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sugavanam K K
Sent: Thursday, January 17, 2008 11:46 AM
To: arslist@ARSLIST.ORG
Subject: SMPM

--0-1967504429-1200599188=:84202
Content-Type: text/plain; charset=us-ascii

Hi All,

Do any one know what SMPM is and for it is used. 

Information on SMPM is appreciated. Thanks in advace.

Regards,
Sugan


 


Never miss a thing.  Make Yahoo your home page. 
http://www.yahoo.com/r/hs


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--0-1967504429-1200599188=:84202
Content-Type: text/html; charset=us-ascii

**
Hi All,
 
Do any one know what SMPM is and for it is used. 
 
Information on SMPM is appreciated. Thanks in advace.
 
Regards,
Sugan
  Looking for last minute shopping deals? http://us.rd.yahoo.com/evt=51734/*http://tools.search.yahoo.com/ne
wsearch/category.php?category=shopping"> 
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Re: SRM 2.1 and various bugs

[Savant, [EMAIL PROTECTED]]

We have SRM 2.1 installed in dev and noticed that fields stopped passing
to the Work Orders.  Oddly enough, we may have stumbled on an answer
this morning - locales.  We created duplicate AOT/PDT/SRD using one
locale and the fields pushed again.  We haven't taken it all the way
through yet, but suspect that's the root cause.  We're rebuilding all
the navigational categories, etc.. at the moment.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Thursday, January 17, 2008 11:46 AM
To: arslist@ARSLIST.ORG
Subject: SRM 2.1 and various bugs

Hi,

Does anyone have SRM 2.1 installed in dev or prod?
We have it set up but have numerous issues.  It is an upgrade from SRM
2.0.

First, it seems the email confirmation to end user on the SRM:Request
form doesn't send out.
Second, out of the box question/answer values don't push to the work
order level.
Third, the Work Order audit log shows the wrong column as modified by
(Always showing the submitter of the original request no matter who
changes it) <- this I fixed by changing the column to the proper field
but BMC says it is working as designed..

Those are the quick ones that I've found in our environment.
Plus all the custom forms we created in 2.0 doesn't work in 2.1 as it
says Application is not licensed.
It actually didn't work when we exported the def file and imported
into prod.  Yes we have a valid license.  We had to recreate all the
custom forms again.

Anyone else having issues with SRM 2.1?


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Re: SRM 2.1 and various bugs

[haeyoon . lee]

2nd issue. Answers not pushing to work order is a defect.  It will be
fixed in SRM 2.1 patch 1.  Or you can request the fix.
SW00283237


On Jan 17, 2:46 pm, [EMAIL PROTECTED] wrote:
> Hi,
>
> Does anyone have SRM 2.1 installed in dev or prod?
> We have it set up but have numerous issues.  It is an upgrade from SRM
> 2.0.
>
> First, it seems the email confirmation to end user on the SRM:Request
> form doesn't send out.
> Second, out of the box question/answer values don't push to the work
> order level.
> Third, the Work Order audit log shows the wrong column as modified by
> (Always showing the submitter of the original request no matter who
> changes it) <- this I fixed by changing the column to the proper field
> but BMC says it is working as designed..
>
> Those are the quick ones that I've found in our environment.
> Plus all the custom forms we created in 2.0 doesn't work in 2.1 as it
> says Application is not licensed.
> It actually didn't work when we exported the def file and imported
> into prod.  Yes we have a valid license.  We had to recreate all the
> custom forms again.
>
> Anyone else having issues with SRM 2.1?
>
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Re: Tomcat 5.5 and BMC Remedy Online Help Files

[Brian Baker (bbaker2)]

David,
 
We created separate folders under the webapps directory for each
application's help files. Our CMDB help files are under C:\Program
Files\Apache Software Foundation\Tomcat
5.5\webapps\Remedy\Help\AtriumCMDB. This is what is identified on the
installer for the destination folder. The URL is configured as
http://myservername/Remedy/Help/AtriumCMDB during installation. Our web
server is Tomcat 5.5 with ITSM 7/CMDB 2.0.1.
 
-Brian



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David K Hill
Sent: Thursday, January 17, 2008 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Tomcat 5.5 and BMC Remedy Online Help Files


** 

Listers,

 

I have searched high and low for a guide on how to correctly install the
online help system onto a Tomcat web server.

 

Is there anyone who has successfully installed the help files.  I am
currently looking at installing and configuring the CMDB Online Help
file first.

During the installation, the SETUP.EXE process says that it didn't
detect a web server on this system.  

 

Here's the steps I took to install the help files..

 

1.  Ran SETUP.EXE 
2.  Pressed "Next >" at the Intro screen. 
3.  Pressed "I Agree" at the license agreement screen. 
4.  Entered my username, password, server name and port number then
press "Next >".  It searches for installed language packs. 
5.  Then it says that the installer did not detect web servers on my
machine and if I had one.  I said "Yes". 
6.  At the select language packs screen I pressed "Next >" 
7.  At the "Choose Destination Location" I selected the ROOT
directory of the tomcat servers webapps folder.
"G:\Program Files\Tomcat 5.5\webapps\ROOT" 
8.  Then at the "Confirm URL" setting I reset the URL to read:
http://myservername.com:80/AtriumCMDB
  
9.  At the "Start Copying Files" screen, I pressed "Install >" 
10. It copies all the files to the appropriate directories and
updates the "Online Help File Path" values in the
SHARE:Application_Properties form. 
11. Then I pressed "Finished" at the last screen. 

 

When I go to test it:

1.  I open the web page to the AR System Mid Tier server and log in.

2.  Then I select "CMDB Console" from the Home Page. 
3.  I click on the "Help" hyperlink. 
4.  Then the web page pops up directed to:
http://myserver.com/AtriumCMDB/console.htm it errors out saying HTTP
Status 404 - Not available. 
5.  I found the console.htm file in the "en" sub directory of the
web server installed directory. 
6.  So I modified my URL in the browser to point to the
http://myserver.com/AtriumCMDB/en/console.htm; no dice. 
7.  So I modified my URL in the browser to point to the
http://myserver.com/en/console.htm; screen comes up blank. 
8.  I go back to my CMDB Console screen an press help and the screen
points to http://myserver.com/AtriumCMDB/en/console.htm 

 

Any suggestions would be more than appreciated.

 

Thanks,

 

-David Hill

 

 

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SMPM

[Sugavanam K K]

Hi All,

Do any one know what SMPM is and for it is used. 

Information on SMPM is appreciated. Thanks in advace.

Regards,
Sugan


  

Never miss a thing.  Make Yahoo your home page. 
http://www.yahoo.com/r/hs

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SRM 2.1 and various bugs

[haeyoon . lee]

Hi,

Does anyone have SRM 2.1 installed in dev or prod?
We have it set up but have numerous issues.  It is an upgrade from SRM
2.0.

First, it seems the email confirmation to end user on the SRM:Request
form doesn't send out.
Second, out of the box question/answer values don't push to the work
order level.
Third, the Work Order audit log shows the wrong column as modified by
(Always showing the submitter of the original request no matter who
changes it) <- this I fixed by changing the column to the proper field
but BMC says it is working as designed..

Those are the quick ones that I've found in our environment.
Plus all the custom forms we created in 2.0 doesn't work in 2.1 as it
says Application is not licensed.
It actually didn't work when we exported the def file and imported
into prod.  Yes we have a valid license.  We had to recreate all the
custom forms again.

Anyone else having issues with SRM 2.1?

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Re: Tomcat 5.5 and BMC Remedy Online Help Files

[Axton]

Maybe the destination location and the url need to point to the same place.

You have:
 - G:\Program Files\Tomcat 5.5\webapps\ROOT
 - http://myservername.com:80/AtriumCMDB

Maybe it should be:

 - G:\Program Files\Tomcat
5.5\webapps\ROOT\AtriumCMDB
 - http://myservername.com:80/AtriumCMDB

Axton Grams

On Jan 17, 2008 2:14 PM, David K Hill <[EMAIL PROTECTED]>
wrote:

> **
>
> Listers,
>
>
>
> I have searched high and low for a guide on how to correctly install the
> online help system onto a Tomcat web server.
>
>
>
> Is there anyone who has successfully installed the help files.  I am
> currently looking at installing and configuring the CMDB Online Help file
> first.
>
> During the installation, the SETUP.EXE process says that it didn't detect
> a web server on this system.
>
>
>
> Here's the steps I took to install the help files..
>
>
>
>1. Ran SETUP.EXE
>2. Pressed "Next >" at the Intro screen.
>3. Pressed "I Agree" at the license agreement screen.
>4. Entered my username, password, server name and port number then
>press "Next >".  It searches for installed language packs.
>5. Then it says that the installer did not detect web servers on my
>machine and if I had one.  I said "Yes".
>6. At the select language packs screen I pressed "Next >"
>7. At the "Choose Destination Location" I selected the ROOT
>directory of the tomcat servers webapps folder.
>"G:\Program Files\Tomcat 5.5\webapps\ROOT"
>8. Then at the "Confirm URL" setting I reset the URL to read:
>http://myservername.com:80/AtriumCMDB
>9. At the "Start Copying Files" screen, I pressed "Install >"
>10. It copies all the files to the appropriate directories and
>updates the "Online Help File Path" values in the
>SHARE:Application_Properties form.
>11. Then I pressed "Finished" at the last screen.
>
>
>
> When I go to test it:
>
>1. I open the web page to the AR System Mid Tier server and log in.
>2. Then I select "CMDB Console" from the Home Page.
>3. I click on the "Help" hyperlink.
>4. Then the web page pops up directed to:
>http://myserver.com/AtriumCMDB/console.htm it errors out saying HTTP
>Status 404 – Not available.
>5. I found the console.htm file in the "en" sub directory of the web
>server installed directory.
>6. So I modified my URL in the browser to point to the
>http://myserver.com/AtriumCMDB/en/console.htm; no dice.
>7. So I modified my URL in the browser to point to the
>http://myserver.com/en/console.htm; screen comes up blank.
>8. I go back to my CMDB Console screen an press help and the screen
>points to http://myserver.com/AtriumCMDB/en/console.htm
>
>
>
> Any suggestions would be more than appreciated…..
>
>
>
> Thanks,
>
>
>
> -David Hill
>
>
>
>
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> Are" html___

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Re: Question about table Columns -- is it possible to center the data within a column?

[Garrison, Sean (Norcross)]

Nevermind ... it is just a case of RTFM ... I figured it out ... it won't 
accomplish what I want using the GUI tool but will work in the web.

Thanks,

Sean

From: Garrison, Sean (Norcross)
Sent: Thursday, January 17, 2008 2:07 PM
To: 'arslist@ARSLIST.ORG'
Subject: Question about table Columns -- is it possible to center the data 
within a column?

There is a custom CSS Style box ... I was thinking you could add a parameter in 
there to center data within a column on a table field?  Currently it is 
left-justified.  I have tried:

body{text-align: center;}

That didn't seem to work.  Any ideas?

Thanks,

Sean

Michael (Sean) Garrison
Software Developer - Senior, Enterprise Tech & Business Solutions
CheckFree - now part of Fiserv
Phone: 678-375-1089
Mobile: 770-851-8238
Fax: 678-375-3434
http://www.checkfree.com



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Tomcat 5.5 and BMC Remedy Online Help Files

[David K Hill]

Listers,

 

I have searched high and low for a guide on how to correctly install the
online help system onto a Tomcat web server.

 

Is there anyone who has successfully installed the help files.  I am
currently looking at installing and configuring the CMDB Online Help file
first.

During the installation, the SETUP.EXE process says that it didn't detect a
web server on this system.  

 

Here's the steps I took to install the help files..

 

1.  Ran SETUP.EXE
2.  Pressed "Next >" at the Intro screen.
3.  Pressed "I Agree" at the license agreement screen.
4.  Entered my username, password, server name and port number then
press "Next >".  It searches for installed language packs.
5.  Then it says that the installer did not detect web servers on my
machine and if I had one.  I said "Yes".
6.  At the select language packs screen I pressed "Next >"
7.  At the "Choose Destination Location" I selected the ROOT directory
of the tomcat servers webapps folder.
"G:\Program Files\Tomcat 5.5\webapps\ROOT"
8.  Then at the "Confirm URL" setting I reset the URL to read:
http://myservername.com:80/AtriumCMDB  
9.  At the "Start Copying Files" screen, I pressed "Install >"
10. It copies all the files to the appropriate directories and updates
the "Online Help File Path" values in the SHARE:Application_Properties form.
11. Then I pressed "Finished" at the last screen.

 

When I go to test it:

1.  I open the web page to the AR System Mid Tier server and log in.
2.  Then I select "CMDB Console" from the Home Page.
3.  I click on the "Help" hyperlink.
4.  Then the web page pops up directed to:
http://myserver.com/AtriumCMDB/console.htm it errors out saying HTTP Status
404 - Not available.
5.  I found the console.htm file in the "en" sub directory of the web
server installed directory.
6.  So I modified my URL in the browser to point to the
http://myserver.com/AtriumCMDB/en/console.htm; no dice.
7.  So I modified my URL in the browser to point to the
http://myserver.com/en/console.htm; screen comes up blank.
8.  I go back to my CMDB Console screen an press help and the screen
points to http://myserver.com/AtriumCMDB/en/console.htm

 

Any suggestions would be more than appreciated...

 

Thanks,

 

-David Hill

 

 

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Question about table Columns -- is it possible to center the data within a column?

[Garrison, Sean (Norcross)]

There is a custom CSS Style box ... I was thinking you could add a parameter in 
there to center data within a column on a table field?  Currently it is 
left-justified.  I have tried:

body{text-align: center;}

That didn't seem to work.  Any ideas?

Thanks,

Sean

Michael (Sean) Garrison
Software Developer - Senior, Enterprise Tech & Business Solutions
CheckFree - now part of Fiserv
Phone: 678-375-1089
Mobile: 770-851-8238
Fax: 678-375-3434
http://www.checkfree.com



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Re: Appending headers to outgoing email messages

[Grooms, Frederick W]

I never got it to work in the Subject field, but it does (did) work
using the Organization field.  (Instead of using the Notify action I may
also have been doing a Push Fields action to the messages form)

Fred 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Thursday, January 17, 2008 12:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Appending headers to outgoing email messages

Larry,

You are not imaging that behavior. ( and I think the Email Engine did
change[AKA: break] how this worked.)

Ref admin_vol1.pdf pg 9-38
"
You can include extra header lines in your email message by inserting
hard returns followed by approximately formatted mail headers in the
Subject Line field. The resulting notification will contain a Subject
Line and your header lines. The total of all data must be 255 characters
or less.
"

However in the new(est?) Email Engine you do something like this, but
totally differently... (and I am not sure this works before v7.1
either)

Ref: Email-Engine-710.pdf pg:198
"com.bmc.arsys.emaildaemon.AdditionalMailHeaders=X-Loop-Detect"

But if your content needs to be dynamic... then this option would likely
not meet your needs either.


I doubt that helps.. but... Maybe someone else can show us how this can
be done in v5.1.2?

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Jan 17, 2008 10:20 AM, L G Robinson <[EMAIL PROTECTED]> wrote:
> Hi Folks,
>
> I can not remember if this used to work, or if it is just something I 
> imagined...
>
> When sending email notifications using the Notify action in a filter, 
> I thought that it was possible to add additional email headers to the 
> outgoing email message by appending them to the end of the Subject 
> field, provided you were able to get the newline character into the 
> string.
>
> This doesn't seem to be working for me anymore and I'm not sure when 
> it stopped working. Did this used to work as I have described?
>
> I am currently running ARS 5.01.02 P1313 on Solaris 8. Maybe this 
> stopped working with the advent of the email engine?
>
> Is there any way to make this work as described in a 5.01.02 system?
>
> Thanks.
> Larry
>
>
> Larry Robinson   [EMAIL PROTECTED]
> Office Of Information Technology
> NC State University  919-515-5432 Voice
> Raleigh, NC  27695-7109  919-513-1893 FAX
>

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Problem with $PROCESS$ on a Set Fields action

[Giguere, Michel]

Hi,

 

I am trying to run a $PROCESS$ on a Set Fields action running from an
Escalation.

 

I would like to read the content of a text document located on the
Remedy server.

 

I am trying a Set Fields running from an escalation. 

 

It goes like this:

 

$PROCESS$ %WINDIR%\system32\cmd.exe /C type "D:\Program Files\AR
System\User\AR_Version.txt"

 

 

Also, I have tried this 

 

$PROCESS$ type "D:\Program Files\AR System\User\AR_Version.txt"

 

When I run either of these command lines from a command window on the
server, I get the answer, no problem.

 

In the escalation.log, I see this:

 

Checking RV:CheckRemedyServerVersion (enabled): ready to fire now on
CGI_SYS_RemedyServerInfo

--> Passed -- perform actions

001

0: Set Fields

type "D:\Program Files\AR System\User\AR_Version.txt"

   Exit code: 0  Value: 

 Error while performing escalation action

 

We are running Remedy Server 6.03 patch 21 on a Windows server linked to
a SQL database.

 

 

Michel Giguere

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Remedy Web - URL in field

[Steve Brown]

In Remedy Web ... if I put a URL in a character field or status diary I 
cannot click it to open the URL in a browser
Example >>> www.google.com or http://www.google.com/ 

I know I can put a link like this into a text field and make it fire

-
Google

BUT people want to be able to put links into data fields and get them to 
execute like they do now in the Remedy User tool

We are on version 6.3 server and mid-tier

Thanks,
Steve


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Re: Appending headers to outgoing email messages

[Carey Matthew Black]

Larry,

You are not imaging that behavior. ( and I think the Email Engine did
change[AKA: break] how this worked.)

Ref admin_vol1.pdf pg 9-38
"
You can include extra header lines in your email message by inserting
hard returns followed by approximately formatted mail headers in the
Subject Line field. The resulting notification will contain a Subject
Line and your header lines. The total of all data must be 255
characters or less.
"

However in the new(est?) Email Engine you do something like this, but
totally differently... (and I am not sure this works before v7.1
either)

Ref: Email-Engine-710.pdf pg:198
"com.bmc.arsys.emaildaemon.AdditionalMailHeaders=X-Loop-Detect"

But if your content needs to be dynamic... then this option would
likely not meet your needs either.


I doubt that helps.. but... Maybe someone else can show us how this
can be done in v5.1.2?

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Jan 17, 2008 10:20 AM, L G Robinson <[EMAIL PROTECTED]> wrote:
> Hi Folks,
>
> I can not remember if this used to work, or if it is just something
> I imagined...
>
> When sending email notifications using the Notify action in a filter,
> I thought that it was possible to add additional email headers to the
> outgoing email message by appending them to the end of the Subject
> field, provided you were able to get the newline character into the
> string.
>
> This doesn't seem to be working for me anymore and I'm not sure when
> it stopped working. Did this used to work as I have described?
>
> I am currently running ARS 5.01.02 P1313 on Solaris 8. Maybe this
> stopped working with the advent of the email engine?
>
> Is there any way to make this work as described in a 5.01.02 system?
>
> Thanks.
> Larry
>
>
> Larry Robinson   [EMAIL PROTECTED]
> Office Of Information Technology
> NC State University  919-515-5432 Voice
> Raleigh, NC  27695-7109  919-513-1893 FAX
>
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Help - Cant run AR System Style report on Remedy 7.01 Mid Tier client

[Lammey, Peter A.]

We rolled out the Remedy 7.01 AR System and ITSM 7.02 applications this
Sunday.  Among the issues that are being reported following our
production rollout was the fact that Incident tickets, change tickets
(CRQ tickets), and Task tickets (TAS records) cannot be printed out from
the web using the "Print Ticket" button on the either the HPD:Help Desk,
CHG:Infrastructure Change, or TMS:Task form.  Further investigation
showed that the reason is that the Print Ticket reports in ITSM 7 are in
fact Crystal Reports and Crystal Reports cant be run from the web unless
Crystal Enterprise 11 (or Business Objects 11 server) needs to be setup
with a Remedy ODBC driver and connected to the Remedy Mid Tier.

Since that route entails days and days of work with other teams, I went
the route of changing the code that runs on the Print Ticket button and
created a AR System style report to use for this button.

The new AR System style of the report works on the Remedy user client
but when I attempt to run it from the web using Mid Tier 7.01 patch 005
I receive a strange pop up window for the report with just the
following:

Index: 34, Size: 34

I cant get the report to show basically as I would expect.  All my
efforts to correct this have not been successful.

Can you anyone help with this?  I have users all over that are reporting
this and all I can tell them now is to run it from the Remedy user
client but many users are very dependant on using the web.


Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761



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Re: upgrade of ars 6.3 Solaris/Oracle 10g to 7.0.1 Solaris/Oracle10g Unicode

[Roger]

Dmitry,

We have been trying to do the upgrade using the Oracle Import Tool.
We continually get errors during the stage where:

1. Oracle Unicode DB set up on new server
2. Use Oracle to import 6.3 data and forms to new Unicode Server.
3. Attempt to run the ARS installer with upgrade option - This errors
with a DB version not found error.

Can you provide more detail as to the steps you took and possible a
copy of your config setting?

We were working with Remedy support for several months on this.  They
were unable to assist us and when they failed, they fell back to the
"we don't support this" line.

We followed there instructions verbatim, but cannot get beyond the
database version error.

Any further details would be greatly appreciated.

This a more detailed explanation of what we have done and the errors
we are getting: VVV

1 >> Yes, we are testing with v6.3 database schema from your
production server that has been imported to a Unicode database

REMEDY10:
SQL> l
  1*  select parameter, value from v$nls_parameters where parameter
like '%CHAR%'
SQL> /

PARAMETER

VALUE

NLS_NUMERIC_CHARACTERS
.,

NLS_CHARACTERSET
AL32UTF8

NLS_NCHAR_CHARACTERSET
AL16UTF16

NLS_NCHAR_CONV_EXCP
FALSE


SQL>

ARS 6.3:
SQL> l
  1* select parameter, value from v$nls_parameters where parameter
like '%CHAR%'
SQL> /

PARAMETER

VALUE

NLS_NUMERIC_CHARACTERS
.,

NLS_CHARACTERSET
UTF8

NLS_NCHAR_CHARACTERSET
AL16UTF16

NLS_NCHAR_CONV_EXCP
FALSE


2 >> 1) export of non-unicode ARServer database schema -DONE
 2) import of this database schema into unicode Oracle database -
DONE
 3) running install against database schema that was imported to
unicode Oracle database - DONE

3 >> Locale of the shell where installer is running:

# LANG=en_US.UTF-8
# export LANG
# LC_CTYPE=en_US.UTF-8
# export LC_CTYPE
# LC_NUMERIC=en_US.UTF-8
# export LC_NUMERIC
# LC_TIME=en_US.UTF-8
# export LC_TIME
# LC_COLLATE=en_US.UTF-8
# export LC_COLLATE
# LC_MONETARY=en_US.UTF-8
# export LC_MONETARY
# LC_MESSAGES=en_US.UTF-8
# export LC_MESSAGES
# LC_ALL=en_US.UTF-8
# export LC_ALL

# locale
LANG=en_US.UTF-8
LC_CTYPE=en_US.UTF-8
LC_NUMERIC=en_US.UTF-8
LC_TIME=en_US.UTF-8
LC_COLLATE=en_US.UTF-8
LC_MONETARY=en_US.UTF-8
LC_MESSAGES=en_US.UTF-8
LC_ALL=en_US.UTF-8

# locale -a | grep en_US
en_US
en_US.ISO8859-1
en_US.ISO8859-15
[EMAIL PROTECTED]
en_US.UTF-8
#

4 >> I deleted all install logs from /usr/tmp dir.
5 >> downloaded a new install pack from dbc support site
6 >> unzipped and untared it into different folder
7 >> ran the installer and it's terminated in the same place as
before. Here is the error message:

Starting the AR System Server: Fri Jan 11 12:39:47 EST 2008
server: locale=[[ en_US.UTF-8 ]],
 LANG=[[ en_US.UTF-8 ]] NLS_LANG=[[ american_america.AL32UTF8 ]]

Action Request System(R)  Server   Version 7.1.00 Build 200708221849
(c) Copyright 1991-2007 BMC Software, Inc.

390600 : The database is not the expected version (may need to run
upgrade program) (ARERR 36) 390600 : AR System server terminated --
fatal error encountered (ARNOTE 21)

***
On Jan 17, 2:44 am, Dmitry Bezhenar <[EMAIL PROTECTED]>
wrote:
> Hi Roger,
>
> We've done such migration, but with oracle v9.2i not 10g.
> We had a quiet big application (thousands of ALs, filters etc..) based on 
> ITSM v6.
>
> In the beginning we tried using Migrator for this purpose, but there were too 
> many different errors using it. So we performed migration using Oracle 
> import/export tool.
>
> Regards,
> Dmitry.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
> PROTECTED] On Behalf Of Roger
> Sent: 16 January 2008 21:28
> To: [EMAIL PROTECTED]
> Subject: upgrade of ars 6.3 Solaris/Oracle 10g to 7.0.1 Solaris/Oracle10g 
> Unicode
>
> Has anyone completed a upgrade from 6.3 non unicode Oracle 10g Db to
> 7.0.1 Unicode, using the Oracle Import Tool?
>
> Has anyone done the same upgrade using Migrator as Remedy recommends?
>
> I would love to get clarification on the success and steps involved
> with each method.
>
> Thanks,
>
> Roger
>
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> No virus found in this incoming message.
> Checked by AVG Free Edition.
> Version: 7.5.516 / Virus Database: 269.19.5/1228 - Release Date: 16/01/2008 
> 09:01
>
> No virus found in this outgoing message.
> Checked by AVG Free Edition.
> Version: 7.5.516 / Virus Database: 269.19.5/1228 - Release Date: 16/01/2008 
> 09:01
>
> _

Re: Task filter help

[Carey Matthew Black]

Ron,

I checked my install of Service Desk v7.0.2 and found the Admin tool
to not show the guide name as well. However if you export the filter
the action showed me this Filter Guide name:
WIPTMS:TAS:BypassedEvaluateSuccessor

( Which is nowhere to be found on my server. I in fact have no filter
guides named "WIPTMS:*", but there are two other guides that _might_
be what they meant... "TMS:TAS:BypassedEvaluate" or maybe
"TMS:TAS:BypassedEvaluate_Conclude". I however have no time to debug
their application. :( )

So the workflow points at a non-Existing object. Which is ok... to a
point... But not at run time. I think this condition is likely an
indication of an "optimization" of the OOB application that went
sideways (AKA: Sounds like a bug to me.)

Is your users prevented from using the application? If so ... open a
ticket with BMC and demand a patch/fix.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Jan 17, 2008 10:08 AM, Ron Gehring <[EMAIL PROTECTED]> wrote:
> ** All,
>
> I'm running into problems with workflow when users mark a Task record as
> "Bypassed".  I don't know if filter
> TMS:TAS:BypassedEvaluateSuccessorCallguide is part of the problem but in my
> deployment, the filter calls a guide, except there is no guide specified to
> be run...
>
> I've looked at out of the box ITSM versions 7.0.1 and 7.0.2 and both
> versions have the same issue, they have the filter, it has a call guide
> action but there is no guide specified.
>
> Does anyone know which filter guide this filter is supposed to call?
>
> Thanks!
> Ron Gehring
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Re: BMC remedy ARS for process automation in Manufactoring setup along with SAP

[Easter, David]

You may also wish to contact your BMC sales individual and ask about the
Run Book Automation product from BMC.  While you state specifically that
this is process automation, if such processes involve machine-based
actions (e.g. executables or scripts that need to run as part of the
process), then RBA provides that machine-based process management
capability.  Perhaps it would help in this situation.

 

http://www.bmc.com/products/proddocview/0,2832,19052_0_90902406_157022,0
0.html

 

Thanks,

 

-David J. Easter

Sr. Product Manager, Service Management Business Unit

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Vikram
Sent: Thursday, January 17, 2008 6:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC remedy ARS for process automation in Manufactoring
setup along with SAP

 

I have heard the famous case study of Texas Instruments using Remedy for
parking management. I could not locate that case study. The part of
solution we will be developing will involve truck and other equipment
parking management as well. so I would interested in parking management
or similar case studies.

 

Thanks in advance.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Vikram
Sent: Thursday, January 17, 2008 7:30 PM
To: arslist@ARSLIST.ORG
Subject: BMC remedy ARS for process automation in Manufactoring setup
along with SAP

 

Hi,

One of our client wants us to develop automation solution in BMC remedy
ARS for process automation in Manufactoring setup. The company already
has SAP.

 

We want to automate the complete manufacturing processes within the
plants. Based on the progress of each process an alert should be
generated which would trigger a response/event that would lead a
complementary process getting initiated and completed. It plans to do so
by covering the following aspects: Bed Management, Kit Management,
Resource Management, Quality Control Management, Bay Management, Bin
Management.

The solution need to integrate with SAP's existing functionality. 

 

We are planning to use ARS Link for SAP and develop process automation
workflows in Remedy for above requirement. 

 

I wanted to check if anybody else has done similar things earlier and if
any publicly available case studies / white papers / case studies
available.

 

Thanks

 

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Answers Are" html___

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Re: AR Escalator running on one thread

[john rosquist]

Chanan,

In 6.3 escalation will only run on 1 thread.  See the doc ...

Under ARS 7.1 there can be multible escalation threads. It works a bit 
different than usual.  There is a private thread with the standard escalation 
thread number of 390603.  You set the maximum number of threads to be what you 
want. I believe, that you should set min=max for this. (7.1 Configuring, p24, 
p27, et al)  This works up to the max db connections that are set. Be sure to 
check this or thread starvation will occur.

John Rosquist
Windward 

- Original Message 
From: Chanan Berler <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, January 17, 2008 4:42:23 AM
Subject: AR Escalator running on one thread

Hello All,

I got AR Server 6.3 installed on my unix, and currently all escalation are
running on one thread...
Is it possible for it to run on more then one thread? is it configurable?

If I need 2 or more escalation to run as the same time, is it possible to do
so?
Thanks
Chanan
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Never miss a thing.  Make Yahoo your home page. 
http://www.yahoo.com/r/hs

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Appending headers to outgoing email messages

[L G Robinson]

Hi Folks,

I can not remember if this used to work, or if it is just something
I imagined...

When sending email notifications using the Notify action in a filter,
I thought that it was possible to add additional email headers to the
outgoing email message by appending them to the end of the Subject
field, provided you were able to get the newline character into the
string.

This doesn't seem to be working for me anymore and I'm not sure when
it stopped working. Did this used to work as I have described?

I am currently running ARS 5.01.02 P1313 on Solaris 8. Maybe this
stopped working with the advent of the email engine?

Is there any way to make this work as described in a 5.01.02 system?

Thanks.
Larry


Larry Robinson   [EMAIL PROTECTED]
Office Of Information Technology
NC State University  919-515-5432 Voice
Raleigh, NC  27695-7109  919-513-1893 FAX

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Re: Debugging Issue with View Form and a DB LINK

[Grooms, Frederick W]

How about using CAST or TO_STRING to make the value a varchar(15).

Did you say you made a local DB view that uses the dbLink and a Remedy
view form on that?

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Nyall McCavitt
Sent: Thursday, January 17, 2008 6:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Debugging Issue with View Form and a DB LINK

Hi,

Unfortunately I can't change the data. It is coming from an external
source (actually a MySQL database) which is then imported into an Oracle
database for processing by a different project. I am then trying to
access the same data within Remedy for a specific Remedy application.

Perhaps if I copy the original field, which is defined as number(38) to
a character field of 15 characters then that might work?

Thanks.

Nyall



Misi Mladoniczky wrote:
> Hi,
>
> 9990317 seems too big for an integer.
>
> Could you possibly use less digits?
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
> * RRR|Translator - Manage and automate your language translations.
> Find these products, and many free tools and utilities, at
http://rrr.se.
>
>   

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Task filter help

[Ron Gehring]

All,

I'm running into problems with workflow when users mark a Task record as
"Bypassed".  I don't know if filter TMS:TAS:BypassedEvaluateSuccessorCallguide
is part of the problem but in my deployment, the filter calls a guide,
except there is no guide specified to be run...

I've looked at out of the box ITSM versions 7.0.1 and 7.0.2 and both
versions have the same issue, they have the filter, it has a call guide
action but there is no guide specified.

Does anyone know which filter guide this filter is supposed to call?

Thanks!
Ron Gehring

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Re: Question: ITSM 7.0 - Business Hours

[T. Dee]

Thanks Rabi - got it working.

On 1/14/08, Rabi Tripathi <[EMAIL PROTECTED]> wrote:
> T,
> You write a Set Field action to set the field that is to receive the result
> (date/time, char or int), and the value you will set the field to will be
> the command. You want to read up on capturing process results in
> fieldsthe "$PROCESS$" convention.
>
> In filter, you will set that field to value:
> $PROCESS$ Application-Bus-Time2-Add $Scheduled Start Date$ $Time Allocated
> (hours)$ 3  
>
> If you are doing it in an active link, you will set the field to value:
> $PROCESS$ @@:Application-Bus-Time2-Add $Scheduled Start Date$ $Time
> Allocated (hours)$ 3  
>
> Presence of $PROCESS$ in the Set Field's value is a signal to the system
> that the field is to receive the value returned by running the process
> following $PROCESS$.
>
> If you did a Run Process action instead and ran the same command, the system
> will run the process but note that results of Run Process actions are not
> captured by the system anywhere, so can not be assigned to a field. That is
> the reason for existence of $PROCESS$ convention.
>
>
>
> T. Dee-2 wrote:
> >
> > I have been reading the 'BMC Remedy Action Request System 7.0
> > Configuring' page 402 - i'm a little unclear as to how you tell it
> > where to put the results?
> >
> > Here is what I have:
> >
> > $PROCESS$ Application-Bus-Time2-Add $Scheduled Start Date$ $Time
> > Allocated (hours)$ 3  
> >
> > $Scheduled Start Date$ is my date/time field where I want to take this
> > value and add it to $Time Allocated (hours)$ and 3 is the amount of
> > units (hours) that I want to add.
> >
> > Any ideas?
> >
> > Thanks!!!
> >
> >
> > On 1/14/08, T. Dee <[EMAIL PROTECTED]> wrote:
> >> I'm using ITSM 7.0 and I put my hours / holidays, etc. in 'Business
> >> Time Segment'
> >>
> >> What are you using?
> >>
> >>
> >>
> >> On 1/11/08, Tadeu Augusto Dutra Pinto <[EMAIL PROTECTED]> wrote:
> >> > Hi T. Dee,
> >> >
> >> > I was interested in your application's workflow...
> >> >
> >> > My company, has a case seemed with that... but here, it doesn't work
> >> with holidays and weekend...
> >> > I was thinking about to do Active Links/Filters to control my weekend
> >> based in seconds... But I don't know if its a good idea...
> >> >
> >> > I'd like to know if you can explain more about your system's
> >> workflow... What kind of form are you using... How do you control
> >> weekend/holidays in your application?? Do you created a separate form to
> >> control your holidays/weekend ?
> >> >
> >> > How can I implement this logic in my application??
> >> >
> >> >
> >> > Att,
> >> >
> >> >
> >> > Tadeu Augusto Dutra Pinto
> >> > -
> >> > IT Web Services ATM
> >> > Cinq Technologies
> >> > http://www.cinq.com.br
> >> > [EMAIL PROTECTED] 
> >> > Fone: 41 3018-2833 - Cinq
> >> > Fone: 41 2107-5736 - HSBC Outsourcing
> >> > -
> >> > Confiabilidade, Inovação e Qualidade em T.I.
> >> >
> >> >
> >> > 
> >> >
> >> > De: Action Request System discussion list(ARSList) em nome de T. Dee
> >> > Enviada: sex 11/1/2008 17:17
> >> > Para: arslist@ARSLIST.ORG
> >> > Assunto: Question: ITSM 7.0 - Business Hours
> >> >
> >> >
> >> >
> >> > I'm using ITSM 7.0 suite - I want to take a date/time field and add it
> >> > to a number (integer field) to determine my new date/time based on
> >> > business hours / holidays.
> >> >
> >> > For example - hours are monday to friday 9am to 5pm (closed on
> >> > weekends and holidays)
> >> >
> >> > Date:  01/14/08
> >> >
> >> > Added 72 (hours) - makes it 01/17/08
> >> >
> >> > I'm looking at Buoyant Solutions for some help the Form 'Business Time
> >> > Workdays', but that does not exist in ITSM 7.0.  Would I use 'Business
> >> > Time Segment' instead?
> >> >
> >> > THANKS!
> >> >
> >> >
> >> ___
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> >> >
> >> >
> >> >
> >> >
> >> ___
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> >> >
> >>
> >
> > ___
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> >
> >
>
> --
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Re: Question: Overview Console - ITSM 7 - Missing Incidents

[T. Dee]

I'm currently at patch 6.  I have figured out why it is doing this.  I
have added two new fields to the Overview Console and this works
without any issues.  However, if I try to have one of these two fields
sorted in the table then my Incidents disappear.

I have logged an issue with Remedy when I have this fixed I will let
everyone know.



On 1/17/08, Rick Cook <[EMAIL PROTECTED]> wrote:
> **
> This might be one of the issues that was introduced in patch 4 - there were
> several.  If you're still pre-patch 4, you may not be seeing this.
>
> Rick
>
> On 1/17/08, Howard Richter <[EMAIL PROTECTED]> wrote:
> > **
> > There was an issue with this when we installed 7.0.0 patch and and we
> received a hot fix from BMC. When we tried to install patch 5 of the server,
> one of support engineers told me he thought the issue (of missing Incidents,
> might been back in patch 4 of ITSM, but was addressed in patch 5.
> >
> > So look at the readme for the newest ITSM patch.
> >
> > Howard
> >
> >
> > On Jan 16, 2008 3:23 PM, Lammey, Peter A. <[EMAIL PROTECTED]> wrote:
> >
> > > **
> > >
> > > We are having problems seeing the tickets in the Overview console as
> well.
> > > Various tickets seem to be missing.  We are trying to investigate this
> and see if there is something wrong with the plug in that will generate the
> data for this table or if there is some bug submitted about this.
> > >
> > > ITSM 7.02 patch 005
> > > User client 7.01 patch 002
> > >
> > >
> > > Thanks
> > > Peter Lammey
> > > ESPN MIT Technical Services & Applications Management
> > > 860-766-4761
> > >
> > >
> > > 
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook
> > > Sent: Wednesday, January 16, 2008 3:19 PM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: Question: Overview Console - ITSM 7 - Missing Incidents
> > >
> > >
> > >
> > >
> > >
> > > **
> > > I've seen that if they don't get processed from the Interface_Create
> form, but that's all.
> > >
> > > Rick
> > >
> > > On 1/16/08, T. Dee <[EMAIL PROTECTED]> wrote:
> > > > Has anyone encountered the Overview Console not showing their
> Incidents?
> > > >
> > > > I see all the Changes and Tasks, but not Incidents.
> > > >
> > > > In Application Preferences I have "Overview Console" show Incidents
> > > > and Tasks set to YES.
> > > >
> > > > Thanks!!!
> > > >
> > > >
> ___
> > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > > >
> > >
> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
> > >
> > >
> > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
> >
> >
> >
> > --
> > Howard Richter
> > ITIL Foundation Certified
> > Red Hat Certified Technician
> > CompTIA Linux+ Certified
> > [EMAIL PROTECTED]
> > Resume =
> http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward
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> html___
>
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Re: RPC: Rpcbind failure - RPC: Timed out

[Hugo Visser]

You might want to check out http://www.arswiki.org/wiki/OSI_Bug_Reporting if
you are setting the TCP port with ARServerUser.setPort();

Hugo

On Jan 17, 2008 3:18 PM, Carey Matthew Black <[EMAIL PROTECTED]> wrote:

> [EMAIL PROTECTED],
>
> ARERR 90 is a fairly generic error message. Basically your not talking
> to the ARS server.
>
> Make sure your getting logged into the server first and that (if
> needed) you are setting the proper TCP port setting.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
> On Jan 17, 2008 3:15 AM, rg25 <[EMAIL PROTECTED]> wrote:
> > Hi all.
> >
> > I try to execute examples from ARS 6.3 Java API (e.g createSchema(),
> > getListSchema() and so on).
> > But after execution of a Java code (after approximately 70 second
> pauses) I
> > receive error message described below :
> >
> > "MessageType: 2
> > MessageNum: 90
> > MessageText: Cannot open catalog; Message number = 90
> > AppendedText:  : RPC: Rpcbind failure - RPC:
> Timed
> > out"
> >
> > Can some one help me to solve this problem?
> >
> > Thanks in advance.
>
>
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Re: RPC: Rpcbind failure - RPC: Timed out

[Carey Matthew Black]

[EMAIL PROTECTED],

ARERR 90 is a fairly generic error message. Basically your not talking
to the ARS server.

Make sure your getting logged into the server first and that (if
needed) you are setting the proper TCP port setting.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Jan 17, 2008 3:15 AM, rg25 <[EMAIL PROTECTED]> wrote:
> Hi all.
>
> I try to execute examples from ARS 6.3 Java API (e.g createSchema(),
> getListSchema() and so on).
> But after execution of a Java code (after approximately 70 second pauses) I
> receive error message described below :
>
> "MessageType: 2
> MessageNum: 90
> MessageText: Cannot open catalog; Message number = 90
> AppendedText:  : RPC: Rpcbind failure - RPC: Timed
> out"
>
> Can some one help me to solve this problem?
>
> Thanks in advance.

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Re: Debugging Issue with View Form and a DB LINK (RESOLVED)

[Nyall McCavitt]

Hi,

After some experimentation we have resolved this by casting the relevant 
numeric field to a character field and used the character field as the 
ID field of the View Form.


The same technique has to be applied to the other fields in the form 
that could be subjected to this truncation issue.


Thanks.

Nyall

Nyall McCavitt wrote:

Hi,

Environment: ARS 6.0.1 patch 1497 running on Solaris 9 against a 
remote Oracle 9.2 database.



I have created a View Form via a DB Link to another oracle database. 
The view form is saved and the ID field of the View Form is mapped to 
an integer field of 15 characters in length.


However when the View Form is accessed via the Remedy User Tool, I get 
an ARERR 302 error and no data is displayed in any of the fields of 
the view form. However, I can see the ID field in the Query List 
results pane but the data does not correspond with the data stored in 
the Oracle table being viewed.


For example the Remedy User Tool shows -80311507 but the value stored 
in the real Oracle table is 9990317.


Any thoughts on how I can debug/rectify this issue? Is is a 
character-set problem?


Thanks.

Nyall


Remedy Consultant, HPS Technologies, France.

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Re: BMC remedy ARS for process automation in Manufactoring setup along with SAP

[Vikram]

I have heard the famous case study of Texas Instruments using Remedy for
parking management. I could not locate that case study. The part of solution
we will be developing will involve truck and other equipment parking
management as well. so I would interested in parking management or similar
case studies.

 

Thanks in advance.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Vikram
Sent: Thursday, January 17, 2008 7:30 PM
To: arslist@ARSLIST.ORG
Subject: BMC remedy ARS for process automation in Manufactoring setup along
with SAP

 

Hi,

One of our client wants us to develop automation solution in BMC remedy ARS
for process automation in Manufactoring setup. The company already has SAP.

 

We want to automate the complete manufacturing processes within the plants.
Based on the progress of each process an alert should be generated which
would trigger a response/event that would lead a complementary process
getting initiated and completed. It plans to do so by covering the following
aspects: Bed Management, Kit Management, Resource Management, Quality
Control Management, Bay Management, Bin Management.

The solution need to integrate with SAP's existing functionality. 

 

We are planning to use ARS Link for SAP and develop process automation
workflows in Remedy for above requirement. 

 

I wanted to check if anybody else has done similar things earlier and if any
publicly available case studies / white papers / case studies available.

 

Thanks

 

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BMC remedy ARS for process automation in Manufactoring setup along with SAP

[Vikram]

Hi,

One of our client wants us to develop automation solution in BMC remedy ARS
for process automation in Manufactoring setup. The company already has SAP.

 

We want to automate the complete manufacturing processes within the plants.
Based on the progress of each process an alert should be generated which
would trigger a response/event that would lead a complementary process
getting initiated and completed. It plans to do so by covering the following
aspects: Bed Management, Kit Management, Resource Management, Quality
Control Management, Bay Management, Bin Management.

The solution need to integrate with SAP's existing functionality. 

 

We are planning to use ARS Link for SAP and develop process automation
workflows in Remedy for above requirement. 

 

I wanted to check if anybody else has done similar things earlier and if any
publicly available case studies / white papers / case studies available.

 

Thanks

 


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Re: Question: Overview Console - ITSM 7 - Missing Incidents

[Rick Cook]

This might be one of the issues that was introduced in patch 4 - there were
several.  If you're still pre-patch 4, you may not be seeing this.

Rick

On 1/17/08, Howard Richter <[EMAIL PROTECTED]> wrote:
>
> ** There was an issue with this when we installed 7.0.0 patch and and we
> received a hot fix from BMC. When we tried to install patch 5 of the server,
> one of support engineers told me he thought the issue (of missing Incidents,
> might been back in patch 4 of ITSM, but was addressed in patch 5.
>
> So look at the readme for the newest ITSM patch.
>
> Howard
>
>
> On Jan 16, 2008 3:23 PM, Lammey, Peter A. <[EMAIL PROTECTED]> wrote:
>
> > ** We are having problems seeing the tickets in the Overview console as
> > well.
> > Various tickets seem to be missing.  We are trying to investigate this
> > and see if there is something wrong with the plug in that will generate the
> > data for this table or if there is some bug submitted about this.
> >
> > ITSM 7.02 patch 005
> > User client 7.01 patch 002
> >
> > Thanks
> > Peter Lammey
> > ESPN MIT Technical Services & Applications Management
> > 860-766-4761
> >
> >
> >  --
> > *From:* Action Request System discussion list(ARSList) [mailto:
> > [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> > *Sent:* Wednesday, January 16, 2008 3:19 PM
> > *To:* arslist@ARSLIST.ORG
> > *Subject:* Re: Question: Overview Console - ITSM 7 - Missing Incidents
> >
> >
> >   ** I've seen that if they don't get processed from the
> > Interface_Create form, but that's all.
> >
> > Rick
> >
> > On 1/16/08, T. Dee <[EMAIL PROTECTED]> wrote:
> > >
> > > Has anyone encountered the Overview Console not showing their
> > > Incidents?
> > >
> > > I see all the Changes and Tasks, but not Incidents.
> > >
> > > In Application Preferences I have "Overview Console" show Incidents
> > > and Tasks set to YES.
> > >
> > > Thanks!!!
> > >
> > >
> > > ___
> > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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> > >
> >
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> > html___
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> > html___
> >
>
>
>
> --
> Howard Richter
> ITIL Foundation Certified
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> [EMAIL PROTECTED]
> Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward__Platinum 
> Sponsor:
> www.rmsportal.com ARSlist: "Where the Answers Are" html___

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Re: Question: Overview Console - ITSM 7 - Missing Incidents

[Howard Richter]

There was an issue with this when we installed 7.0.0 patch and and we
received a hot fix from BMC. When we tried to install patch 5 of the server,
one of support engineers told me he thought the issue (of missing Incidents,
might been back in patch 4 of ITSM, but was addressed in patch 5.

So look at the readme for the newest ITSM patch.

Howard

On Jan 16, 2008 3:23 PM, Lammey, Peter A. <[EMAIL PROTECTED]> wrote:

> ** We are having problems seeing the tickets in the Overview console as
> well.
> Various tickets seem to be missing.  We are trying to investigate this and
> see if there is something wrong with the plug in that will generate the data
> for this table or if there is some bug submitted about this.
>
> ITSM 7.02 patch 005
> User client 7.01 patch 002
>
> Thanks
> Peter Lammey
> ESPN MIT Technical Services & Applications Management
> 860-766-4761
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Wednesday, January 16, 2008 3:19 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Question: Overview Console - ITSM 7 - Missing Incidents
>
>   ** I've seen that if they don't get processed from the Interface_Create
> form, but that's all.
>
> Rick
>
> On 1/16/08, T. Dee <[EMAIL PROTECTED]> wrote:
> >
> > Has anyone encountered the Overview Console not showing their Incidents?
> >
> > I see all the Changes and Tasks, but not Incidents.
> >
> > In Application Preferences I have "Overview Console" show Incidents
> > and Tasks set to YES.
> >
> > Thanks!!!
> >
> >
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> >
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>



-- 
Howard Richter
ITIL Foundation Certified
Red Hat Certified Technician
CompTIA Linux+ Certified
[EMAIL PROTECTED]
Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward

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Re: Debugging Issue with View Form and a DB LINK

[Nyall McCavitt]

Hi,

Unfortunately I can't change the data. It is coming from an external 
source (actually a MySQL database) which is then imported into an Oracle 
database for processing by a different project. I am then trying to 
access the same data within Remedy for a specific Remedy application.


Perhaps if I copy the original field, which is defined as number(38) to 
a character field of 15 characters then that might work?


Thanks.

Nyall



Misi Mladoniczky wrote:

Hi,

9990317 seems too big for an integer.

Could you possibly use less digits?

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

  


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Re: Debugging Issue with View Form and a DB LINK

[Misi Mladoniczky]

Hi,

9990317 seems too big for an integer.

Could you possibly use less digits?

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi,
>
> Environment: ARS 6.0.1 patch 1497 running on Solaris 9 against a remote
> Oracle 9.2 database.
>
>
> I have created a View Form via a DB Link to another oracle database. The
> view form is saved and the ID field of the View Form is mapped to an
> integer field of 15 characters in length.
>
> However when the View Form is accessed via the Remedy User Tool, I get
> an ARERR 302 error and no data is displayed in any of the fields of the
> view form. However, I can see the ID field in the Query List results
> pane but the data does not correspond with the data stored in the Oracle
> table being viewed.
>
> For example the Remedy User Tool shows -80311507 but the value stored in
> the real Oracle table is 9990317.
>
> Any thoughts on how I can debug/rectify this issue? Is is a
> character-set problem?
>
> Thanks.
>
> Nyall
>
> 
> Remedy Consultant, HPS Technologies, France.
>
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Debugging Issue with View Form and a DB LINK

[Nyall McCavitt]

Hi,

Environment: ARS 6.0.1 patch 1497 running on Solaris 9 against a remote 
Oracle 9.2 database.



I have created a View Form via a DB Link to another oracle database. The 
view form is saved and the ID field of the View Form is mapped to an 
integer field of 15 characters in length.


However when the View Form is accessed via the Remedy User Tool, I get 
an ARERR 302 error and no data is displayed in any of the fields of the 
view form. However, I can see the ID field in the Query List results 
pane but the data does not correspond with the data stored in the Oracle 
table being viewed.


For example the Remedy User Tool shows -80311507 but the value stored in 
the real Oracle table is 9990317.


Any thoughts on how I can debug/rectify this issue? Is is a 
character-set problem?


Thanks.

Nyall


Remedy Consultant, HPS Technologies, France.

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Re: upgrade of ars 6.3 Solaris/Oracle 10g to 7.0.1 Solaris/Oracle10g Unicode

[Misi Mladoniczky]

Hi,

If you are going from 6.3 to 7.0 you will need to do an upgrade on one
system first. Another alternative is to do a fresh install of 7.0 and then
export/import your definitions from 6.3 to 7.0 with special care taken to
the System Forms.

You should be able to use RRR|Chive to move data between the old
6.3-server and the new 7.0 server. The AR-API should take care of the
character conversion, I think...

RRR|Chive can do incremental data transfers to the new server, so you can
work with it parallell until everything is working as expected if you have
two servers. The final incremental data transfer should not take more than
a hour at the most.

You can also use RRR|DefHideExpandBox if you need to keep the old layout
of your forms, where there are no expand-box next to Submitter, Modified
By and Assigned To.

These tools are free:
https://www.rrr.se/cgi/rrrchive/main
https://www.rrr.se/cgi/tools/main#rrrDefHideExpandBox

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi Roger,
>
> We've done such migration, but with oracle v9.2i not 10g.
> We had a quiet big application (thousands of ALs, filters etc..) based on
> ITSM v6.
>
> In the beginning we tried using Migrator for this purpose, but there were
> too many different errors using it. So we performed migration using Oracle
> import/export tool.
>
> Regards,
> Dmitry.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Roger
> Sent: 16 January 2008 21:28
> To: arslist@ARSLIST.ORG
> Subject: upgrade of ars 6.3 Solaris/Oracle 10g to 7.0.1 Solaris/Oracle10g
> Unicode
>
> Has anyone completed a upgrade from 6.3 non unicode Oracle 10g Db to
> 7.0.1 Unicode, using the Oracle Import Tool?
>
> Has anyone done the same upgrade using Migrator as Remedy recommends?
>
> I would love to get clarification on the success and steps involved
> with each method.
>
> Thanks,
>
> Roger
>
> ___
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>
> No virus found in this incoming message.
> Checked by AVG Free Edition.
> Version: 7.5.516 / Virus Database: 269.19.5/1228 - Release Date:
> 16/01/2008 09:01
>
>
> No virus found in this outgoing message.
> Checked by AVG Free Edition.
> Version: 7.5.516 / Virus Database: 269.19.5/1228 - Release Date:
> 16/01/2008 09:01
>
>
> ___
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>
> --
> This message was scanned by ESVA and is believed to be clean.
>
>

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Re: AR Escalator running on one thread

[Misi Mladoniczky]

Hi Chanan,

You will need to upgrade your server to 7.1 in order to use multiple
escalation threads.

Why would you need more than one escalation to run simultaneously? I am
guessing that you want separate things done for example at 17:00, but that
one or more of these escalation takes a long time to complete. Maybe there
is a way to improve the performance to solve your problem?

Best Regards - Misi, RRR AB, http://rrr.se

> Hello All,
>
> I got AR Server 6.3 installed on my unix, and currently all escalation are
> running on one thread...
> Is it possible for it to run on more then one thread? is it configurable?
>
> If I need 2 or more escalation to run as the same time, is it possible to
> do
> so?
> Thanks
> Chanan
> --
> View this message in context:
> http://www.nabble.com/AR-Escalator-running-on-one-thread-tp14915333p14915333.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
> ___
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>
> --
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>

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AR Escalator running on one thread

[Chanan Berler]

Hello All,

I got AR Server 6.3 installed on my unix, and currently all escalation are
running on one thread...
Is it possible for it to run on more then one thread? is it configurable?

If I need 2 or more escalation to run as the same time, is it possible to do
so?
Thanks
Chanan
-- 
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Re: upgrade of ars 6.3 Solaris/Oracle 10g to 7.0.1 Solaris/Oracle10g Unicode

[Dmitry Bezhenar]

Hi Roger,

We've done such migration, but with oracle v9.2i not 10g.
We had a quiet big application (thousands of ALs, filters etc..) based on ITSM 
v6.

In the beginning we tried using Migrator for this purpose, but there were too 
many different errors using it. So we performed migration using Oracle 
import/export tool.

Regards,
Dmitry.

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Roger
Sent: 16 January 2008 21:28
To: arslist@ARSLIST.ORG
Subject: upgrade of ars 6.3 Solaris/Oracle 10g to 7.0.1 Solaris/Oracle10g 
Unicode

Has anyone completed a upgrade from 6.3 non unicode Oracle 10g Db to
7.0.1 Unicode, using the Oracle Import Tool?

Has anyone done the same upgrade using Migrator as Remedy recommends?

I would love to get clarification on the success and steps involved
with each method.

Thanks,

Roger

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No virus found in this incoming message.
Checked by AVG Free Edition. 
Version: 7.5.516 / Virus Database: 269.19.5/1228 - Release Date: 16/01/2008 
09:01
 

No virus found in this outgoing message.
Checked by AVG Free Edition. 
Version: 7.5.516 / Virus Database: 269.19.5/1228 - Release Date: 16/01/2008 
09:01
 

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RPC: Rpcbind failure - RPC: Timed out

[rg25]

Hi all.

I try to execute examples from ARS 6.3 Java API (e.g createSchema(),
getListSchema() and so on).
But after execution of a Java code (after approximately 70 second pauses) I
receive error message described below :

"MessageType: 2
MessageNum: 90
MessageText: Cannot open catalog; Message number = 90
AppendedText:  : RPC: Rpcbind failure - RPC: Timed
out"

Can some one help me to solve this problem?

Thanks in advance.
-- 
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