Java API 6.3
We need to develop a Java plugin for Remedy 6.3 ... I need to take a look at how this works but only found a document on Java API for 7.1!! Does anyone have a 6.3 guide? Many thanks frexpopo - Ne gardez plus qu'une seule adresse mail ! Copiez vos mails vers Yahoo! Mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
BOXI/Crystal Report Server 11 Location
(IIS 6 web server on Win 2003, Business Objects/Crystal XI) Hello Everyone, I know this was stupid, so please don’t rub it in, but I reinstalled Mid-Tier without writing down the configuration. Consequently I can’t get Crystal Reports to print over the web. Specifically, what do I put under “BOXI/Crystal Report Server 11 Location”? Our server address is https://remedy.jmu.edu.; Right now I have “https://remedy.jmu.edu/businessobjects/Enterprise11”, but when I try to display a report I get “The page cannot be found.” (The report is launched from a button which calls an active link which displays a report in the Report form.) Dwayne Martin James Madison University
Re: ALT2CMDB Software Data Exchange mappings
Frans, ALT2CMDB is an Open Source integration distributed via the BMC Developer Network. I think you will find this thread in the forum about ALT2CMDB helpful - http://developer.bmc.com/jiveProd/thread.jspa?threadID=8375tstart=0 - Kelly Deaver [EMAIL PROTECTED] Original Message Subject: ALT2CMDB Software Data Exchange mappings From: Ferreira, Frans F [EMAIL PROTECTED] Date: Thu, February 14, 2008 11:30 pm To: arslist@ARSLIST.ORG Hi List Does anyone out there have some predefined data exchange mappings for Altiris Software and relations to Computers? Frans Ferreira __ Standard Bank Disclaimer and Confidentiality Note This e-mail, its attachments and any rights attaching hereto are, unless the context clearly indicates otherwise, the property of Standard Bank Group Limited and/or its subsidiaries (the Group). It is confidential, private and intended for the addressee only. Should you not be the addressee and receive this e-mail by mistake, kindly notify the sender, and delete this e-mail, immediately and do not disclose or use same in any manner whatsoever. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of the Group. The Group accepts no liability whatsoever for any loss or damages whatsoever and howsoever incurred, or suffered, resulting, or arising, from the use of this email or its attachments. The Group does not warrant the integrity of this e-mail nor that it is free of errors, viruses, interception or interference. Licensed divisions of the Standard Bank Group are authorised financial services providers in terms of the Financial Advisory and Intermediary Services Act, No 37 of 2002 (FAIS). For information about the Standard Bank Group Limited visit our website http://www.standardbank.co.za ___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
FW: C API for ARDBC Plug-in
Hello all,
Can someone please provide me with some real-life samples on how to
(properly) write a C ARDBC Plug-in for Remedy (I've also tried
getemployeedata.c) ?
So far I've read the C-API-Ref-710, used the ardbcskl.c and headers from
the samples directory and implemented the ARDBCGetListSchemas method
successfully.
I'm having trouble implementing the ARDBCGetMultipleFields method, which
is not showing all the fields I insert to the array
mapping-mappingList. Only the first one is shown.
Please find below the source I'm trying to use:
ARPLUGIN_EXPORT int ARDBCGetMultipleFields(
void *object, /* IN; plug-in instance */
ARCompoundSchema *schema, /* IN; form containing the data */
ARFieldMappingList *mapping,/* OUT; list of fields */
ARFieldLimitList *limit, /* OUT; corresponding field limits */
ARUnsignedIntList *dataType,/* OUT; corresponding data types */
ARStatusList *status /* OUT; status of the operation */
)
{
FILE * pFile;
pFile = fopen (myfile.txt,a);
if (schema-schemaType == AR_SCHEMA_VENDOR
strcmp(schema-u.vendor.tableName, FORM_NAME) == 0)
{
mapping-numItems = 3;
mapping-mappingList =
(ARFieldMappingStruct *) malloc(sizeof(ARFieldMappingStruct) *
mapping-numItems);
if (mapping-mappingList == NULL) return AR_RETURN_ERROR;
mapping-mappingList[0].fieldType = AR_FIELD_VENDOR;
strcpy(mapping-mappingList[0].u.vendor.fieldName, file_id); /*
this is shown OK */
mapping-mappingList[1].fieldType = AR_FIELD_VENDOR;
strcpy(mapping-mappingList[1].u.vendor.fieldName, file_name);
/* this is not */
mapping-mappingList[2].fieldType = AR_FIELD_VENDOR;
strcpy(mapping-mappingList[2].u.vendor.fieldName, file_date);
if (pFile!=NULL)
{
fprintf (pFile, -//-\r\n);
fprintf (pFile, %s\r\n,
mapping-mappingList[0].u.vendor.fieldName);
fprintf (pFile, %s\r\n,
mapping-mappingList[1].u.vendor.fieldName);
fprintf (pFile, %s\r\n,
mapping-mappingList[2].u.vendor.fieldName);
/* all these fields appear filled in on the log file
I'm creating at runtime */
}
limit-numItems = 3;
limit-fieldLimitList =
(ARFieldLimitStruct *) calloc(limit-numItems,
sizeof(ARFieldLimitStruct));
if (limit-fieldLimitList == NULL) return AR_RETURN_ERROR;
limit-fieldLimitList[0].dataType = AR_DATA_TYPE_CHAR;
limit-fieldLimitList[0].u.charLimits.maxLength = 20;
limit-fieldLimitList[0].u.charLimits.menuStyle = AR_MENU_APPEND;
limit-fieldLimitList[0].u.charLimits.qbeMatchOperation =
AR_QBE_MATCH_ANYWHERE;
limit-fieldLimitList[0].u.charLimits.fullTextOptions =
AR_FULLTEXT_OPTIONS_NONE;
/* from this point on, nothing is recognized on Remedy, but is
show on the log file (?) */
limit-fieldLimitList[1].dataType = AR_DATA_TYPE_CHAR;
limit-fieldLimitList[1].u.charLimits.maxLength = 21;
limit-fieldLimitList[1].u.charLimits.menuStyle = AR_MENU_APPEND;
limit-fieldLimitList[1].u.charLimits.qbeMatchOperation =
AR_QBE_MATCH_ANYWHERE;
limit-fieldLimitList[1].u.charLimits.fullTextOptions =
AR_FULLTEXT_OPTIONS_NONE;
limit-fieldLimitList[2].dataType = AR_DATA_TYPE_CHAR;
limit-fieldLimitList[2].u.charLimits.maxLength = 22;
limit-fieldLimitList[2].u.charLimits.menuStyle = AR_MENU_APPEND;
limit-fieldLimitList[2].u.charLimits.qbeMatchOperation =
AR_QBE_MATCH_ANYWHERE;
limit-fieldLimitList[2].u.charLimits.fullTextOptions =
AR_FULLTEXT_OPTIONS_NONE;
if (pFile!=NULL)
{
fprintf (pFile, ---\r\n);
fprintf (pFile, %d\r\n,
limit-fieldLimitList[1].dataType);
fprintf (pFile, %d\r\n,
limit-fieldLimitList[1].u.charLimits.maxLength);
fprintf (pFile, %d\r\n,
limit-fieldLimitList[1].u.charLimits.menuStyle);
}
/* fill the data type list */
dataType-numItems = 3;
dataType-intList =
(unsigned int *) malloc(sizeof(unsigned) * dataType-numItems);
if (dataType-intList == NULL) return AR_RETURN_ERROR;
dataType-intList[0] = AR_DATA_TYPE_CHAR;
dataType-intList[1] = AR_DATA_TYPE_CHAR;
dataType-intList[2] = AR_DATA_TYPE_CHAR;
if (pFile!=NULL)
{
fprintf (pFile, ---\r\n);
fprintf (pFile, %d\r\n, dataType-intList[0]);
fprintf (pFile, %d\r\n, dataType-intList[1]);
fprintf (pFile, %d\r\n, dataType-intList[2]);
fclose (pFile);
}
}
return AR_RETURN_OK;
}
Kind regards,
Paulo Moreira
Re: Java API 6.3
http://arswiki.org/dist/ars/docs/ARS/6.3/ Axton Grams On Feb 18, 2008 8:21 AM, Frex Popo [EMAIL PROTECTED] wrote: ** We need to develop a Java plugin for Remedy 6.3 ... I need to take a look at how this works but only found a document on Java API for 7.1!! Does anyone have a 6.3 guide? Many thanks frexpopo -- Ne gardez plus qu'une seule adresse mail ! Copiez vos mailshttp://fr.rd.yahoo.com/mail/mail_taglines/trueswitch/SIG=11gshn0bu/**http%3A%2F%2Fwww.trueswitch.com%2Fyahoo-fr%2Fvers Yahoo! Mail __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
4.5 Docs
hey all...I'm wondering if anyone would have a full set of 4.x documentation laying around that you might be able to send me/provide via ftp ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BOXI/Crystal Report Server 11 Location
Wow, I actually know the answer to this. But it depends on a few things.. First: Are you are running the mid-tier on the same box? Second: Did you configure the ARWebReportViewer? (see mid-tier docs) Third: What JSP engine are you using? Fourth: The report location refers to the report location on the box. You need to have a valid virtual directory configured for this location but the actual location is the full local path to files (e.g., C:\Program Files\ etc etc etc). -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, February 18, 2008 7:31 AM To: arslist@ARSLIST.ORG Subject: BOXI/Crystal Report Server 11 Location (IIS 6 web server on Win 2003, Business Objects/Crystal XI) Hello Everyone, I know this was stupid, so please don't rub it in, but I reinstalled Mid-Tier without writing down the configuration. Consequently I can't get Crystal Reports to print over the web. Specifically, what do I put under BOXI/Crystal Report Server 11 Location? Our server address is https://remedy.jmu.edu.; Right now I have https://remedy.jmu.edu/businessobjects/Enterprise11;, but when I try to display a report I get The page cannot be found. (The report is launched from a button which calls an active link which displays a report in the Report form.) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Java API 6.3
I seem to recall that the Java Plugin is only supported since the v 7.1.0 base product release. In 6.3 you will very much still have to make use of the C-API I'm afraid. Regards Johann From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frex Popo Sent: 18 February 2008 13:21 To: arslist@ARSLIST.ORG Subject: Java API 6.3 ** We need to develop a Java plugin for Remedy 6.3 ... I need to take a look at how this works but only found a document on Java API for 7.1!! Does anyone have a 6.3 guide? Many thanks frexpopo Ne gardez plus qu'une seule adresse mail ! Copiez vos mails http://fr.rd.yahoo.com/mail/mail_taglines/trueswitch/SIG=11gshn0bu/**ht tp%3A%2F%2Fwww.trueswitch.com%2Fyahoo-fr%2F vers Yahoo! Mail __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RE : Re: Java API 6.3
Many thanks Axton Axton [EMAIL PROTECTED] a écrit : ** http://arswiki.org/dist/ars/docs/ARS/6.3/ Axton Grams On Feb 18, 2008 8:21 AM, Frex Popo [EMAIL PROTECTED] wrote: ** We need to develop a Java plugin for Remedy 6.3 ... I need to take a look at how this works but only found a document on Java API for 7.1!! Does anyone have a 6.3 guide? Many thanks frexpopo - Ne gardez plus qu'une seule adresse mail ! Copiez vos mails vers Yahoo! Mail __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ - Ne gardez plus qu'une seule adresse mail ! Copiez vos mails vers Yahoo! Mail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Hey People
I have just come into work and I am getting floods of calls with users unable to put in a ticket because nobody has access to the form: SHR:People. Everything was ok last week. and nowno one can put in a ticket. Any ideas. I have over 1000 people calling me. Yikes -- Katherine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 4.5 Docs
Thank you Tim Powell for the copy, much appreciated. Now for the real question. I have a 4.5.2 server that for various reasons, can't be upgraded. We are looking to enable LDAP authentication. This is on Solaris. Looking at the docs it says if you do xref blank password it will look in /etc/passwd file. When I look at the Programmers Guide it says that AREA is supported, you just need to write it yourself. My question is this. If I enable LDAP authentication on my Solaris server, will that cause the remedy system to be LDAP enabled, or do I need to write (as the programming guide suggests) my own API program to do this for me. That being said, does anyone have a 4.5.2 AREA program they would be willing to share? On Mon, Feb 18, 2008 at 8:17 AM, LJ LongWing [EMAIL PROTECTED] wrote: hey all...I'm wondering if anyone would have a full set of 4.xdocumentation laying around that you might be able to send me/provide via ftp ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Hey People
See who/when the form was last modified, then restore public/hidden access to the form, if that's what it was before. Axton Grams On Feb 18, 2008 11:29 AM, Katherine Hoffner [EMAIL PROTECTED] wrote: ** I have just come into work and I am getting floods of calls with users unable to put in a ticket because nobody has access to the form: SHR:People. Everything was ok last week. and nowno one can put in a ticket. Any ideas. I have over 1000 people calling me. Yikes -- Katherine __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: arserver.exe Memory Usage 7.0.01
For the Oracle bulk fetch parameter: Default Config (Oracle-Bulk-Fetch-Count: 50): LoadDisplayInfoList: Loads 500 rows at a time LoadFieldPermissions: Loads 50 rows at a time Modified Config (Oracle-Bulk-Fetch-Count: 100): LoadDisplayInfoList: Loads 500 rows at a time LoadFieldPermissions: Loads 50 rows at a time The Oracle-Bulk-Fetch-Count configuration parameter has no bearing on this portion of the startup routine. No difference at all. On Feb 17, 2008 7:33 PM, Guillaume Rheault [EMAIL PROTECTED] wrote: I wonder if the ar.conf parameter Oracle-Bulk-Fetch-Count has any bearing on this. the maximum is 100 which is ridiculously low in this day an age Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Axton Sent: Thu 02/14/08 10:00 AM To: arslist@ARSLIST.ORG Subject: Re: arserver.exe Memory Usage 7.0.01 Remedy just needs to tune the startup of arserver. That's kind of where the problem lies. start arserver ... - fetch 100 of 5 records from feild_dispprop (read 6mb of data and use 20k) - process those 100 records - fetch next 100 of 5 records from feild_dispprop (read 6mb of data and use 20k) - process those 100 records - fetch next 100 of 5 records from feild_dispprop (read 6mb of data and use 20k) - process those 100 records ... No wonder it takes so long. How about fetching all the data at once, the processing it serially, or even better, in parallel. It is something that can be done, but the people at BMC have to be convinced that there is a benefit to the customers, and they probably have to be able to directly capitalize on it to get a direction from management, neither of which is probably going to happen. Axton Grams On Thu, Feb 14, 2008 at 9:02 AM, Bardsley, Michael [EMAIL PROTECTED] wrote: ** I was told by support that there is a known slow startup issue with a windows/remote oracle database configuration. We are looking at about 7 minutes startup. My db confirmed that at startup he see's the ARADMIN account pulling little bits of information at a slow pace from field_dispprop table. I was told that is the Data Definition files that AR holds in memory. We have also seen some database timeouts while saving changes in the Admin tool. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Joe D'Souza *Sent:* Thursday, February 14, 2008 2:37 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: arserver.exe Memory Usage 7.0.01 ** We are running our AR Server at around that much (650,000 K) too. We are experiencing a lag of at least 15 minutes at the start of the services. We are currently working with BMC Support on that.. At Remedy supports suggestion, we tried a 1 GB connection @ Full Duplex between the AR Server and the DB and that didn't help much either. What is the average time you guys are experiencing on restart of AR Services? We are running all the ITSM apps, AIE, CMDB, SLM, BMC RKM, SRM on our AR Server. We have tried tuning the database with the help of our DBA's and none of our efforts produced any significant change in the performance during startup. Even after startup, it does take unreasonably long to save even a light form or save a filter or active link or menus even if we click on the server name on the server window so it doesn't refresh any lists after saving an object.. Is anyone else fighting a similar issue? Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] Behalf Of *strauss *Sent:* Wednesday, February 13, 2008 10:50 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: arserver.exe Memory Usage 7.0.01 ** Typically ARS 7.1.00.001 runs at about 650,000 K on my Win2K3 x64 servers. The one I have up that has relatively steady development in Kinetic Request going on, plus daily testing of notifications and paging, shows a peak at 825,000 K - and it has been running without a restart since 16 January. The back end is SQL Server 2005 x64 on separate servers. It has been a while since I ran any 7.0.01 servers (patch 003, middle of last year), but I believe that 7.1 has a smaller memory footprint. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Bardsley, Michael *Sent:* Wednesday, February 13, 2008 8:50 AM *To:* arslist@ARSLIST.ORG *Subject:* arserver.exe Memory Usage 7.0.01 ** Not sure if anyone will be able to provide me a direct answer on this but would anyone be able to tell me about how much memory arserver.exeshould be consuming on the server after it has been running for a
Re: Hey People
I figured out that one of my team mates altered the shr:people on friday. now I just cant figure out how to give the permission back to the users. I guess the enormity of the problem is causing my brain to stop working On 2/18/08, Axton [EMAIL PROTECTED] wrote: ** See who/when the form was last modified, then restore public/hidden access to the form, if that's what it was before. Axton Grams On Feb 18, 2008 11:29 AM, Katherine Hoffner [EMAIL PROTECTED] wrote: ** I have just come into work and I am getting floods of calls with users unable to put in a ticket because nobody has access to the form: SHR:People. Everything was ok last week. and nowno one can put in a ticket. Any ideas. I have over 1000 people calling me. Yikes -- Katherine __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Katherine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Hey People
That's rough when something goes wrong and users are breathing down your neck. The best suggestion I can offer is to figure out what your team mate did by asking the guilty party. If for some reason that's not an option, first see if new fields were added and see if they only have administrative rights. Next check that existing fields weren't modified. Failing that enable logging for both active links and filters. Search the log for the error message to see what workflow is giving the error message. Check its runif qualification to see what's causing it to run. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Katherine Hoffner [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/18/2008 12:40 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Hey People ** I figured out that one of my team mates altered the shr:people on friday. now I just cant figure out how to give the permission back to the users. I guess the enormity of the problem is causing my brain to stop working On 2/18/08, Axton [EMAIL PROTECTED] wrote: ** See who/when the form was last modified, then restore public/hidden access to the form, if that's what it was before. Axton Grams On Feb 18, 2008 11:29 AM, Katherine Hoffner [EMAIL PROTECTED] wrote: ** I have just come into work and I am getting floods of calls with users unable to put in a ticket because nobody has access to the form: SHR:People. Everything was ok last week. and nowno one can put in a ticket. Any ideas. I have over 1000 people calling me. Yikes -- Katherine __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Katherine __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Hey People
Open up the form in the admin tool, select Form Properties from the Form and menu and then hit the Permissions tab. Check and see if public is still in the list or not (if that's the applicable group). Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Katherine Hoffner Sent: Monday, February 18, 2008 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: Hey People ** I figured out that one of my team mates altered the shr:people on friday. now I just cant figure out how to give the permission back to the users. I guess the enormity of the problem is causing my brain to stop working On 2/18/08, Axton [EMAIL PROTECTED] wrote: ** See who/when the form was last modified, then restore public/hidden access to the form, if that's what it was before. Axton Grams On Feb 18, 2008 11:29 AM, Katherine Hoffner [EMAIL PROTECTED] wrote: ** I have just come into work and I am getting floods of calls with users unable to put in a ticket because nobody has access to the form: SHR:People. Everything was ok last week. and nowno one can put in a ticket. Any ideas. I have over 1000 people calling me. Yikes -- Katherine __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Katherine __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Hey People
You guys are all the best. I fixed the problem. And I didnt have to cut any hands off. that will come tomorrow when she gets back to work. Anyway without you guys I would go crazy. On 2/18/08, Ben Cantatore [EMAIL PROTECTED] wrote: ** That's rough when something goes wrong and users are breathing down your neck. The best suggestion I can offer is to figure out what your team mate did by asking the guilty party. If for some reason that's not an option, first see if new fields were added and see if they only have administrative rights. Next check that existing fields weren't modified. Failing that enable logging for both active links and filters. Search the log for the error message to see what workflow is giving the error message. Check its runif qualification to see what's causing it to run. Ben Cantatore Remedy Administrator Avon (914) 935-2946 *Katherine Hoffner [EMAIL PROTECTED]* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/18/2008 12:40 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Hey People ** I figured out that one of my team mates altered the shr:people on friday. now I just cant figure out how to give the permission back to the users. I guess the enormity of the problem is causing my brain to stop working On 2/18/08, *Axton* [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: ** See who/when the form was last modified, then restore public/hidden access to the form, if that's what it was before. Axton Grams On Feb 18, 2008 11:29 AM, Katherine Hoffner [EMAIL PROTECTED][EMAIL PROTECTED] wrote: ** I have just come into work and I am getting floods of calls with users unable to put in a ticket because nobody has access to the form: SHR:People. Everything was ok last week. and nowno one can put in a ticket. Any ideas. I have over 1000 people calling me. Yikes -- Katherine __Platinum Sponsor: *www.rmsportal.com*http://www.rmsportal.com/ARSlist: Where the Answers Are html___ __Platinum Sponsor: *www.rmsportal.com* http://www.rmsportal.com/ARSlist: Where the Answers Are html___ -- Katherine __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Katherine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
CI Class for Virtual servers
Which CI class should be used for the tracking the virtual servers? In our current environment(CMDB 2.0), we have the servers in the Computer System CI. We are planning to put the virtual servers into the Virtual System Class and related them to the Hosted server(Computer System) using the Dependency Relationship. Is this the correct way of representing the virtual servers and their relationship. In future, we plan to integrate with both Marimba and Topology discovery. Is there anything extra, we need to consider keeping this in view? Please let me know your views. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question: Change - Auto-Close
I know that the auto close feature for Change is done through the change configuration form. However, does anyone know the piece of workflow that is fired for the auto close of change? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CI Class for Virtual servers
Sri, We may have different business rules than you do, but our customer's philosophy is that since VMWare moves virtual servers at will depending on system resources, we'll count them all as just Servers. If VMWARE isdynamically allocating resources, then how often would you have to run discovery on the virtual servers, and how long would that data be valid? You would be doing a lot of work to have a snapshot of your virtual server configuration that could change at any minute. It may be enough to know if a server is a host (by setting a menu on the ComputerSystem form) and then let the server admins find out the rest when they need to know it. This also makes sense from a change control point of view in that, well, there's no change control the way our customer runs VMWARE. YMMV. Drew On Mon, 18 Feb 2008, Srikanth wrote: Which CI class should be used for the tracking the virtual servers? In our current environment(CMDB 2.0), we have the servers in the Computer System CI. We are planning to put the virtual servers into the Virtual System Class and related them to the Hosted server(Computer System) using the Dependency Relationship. Is this the correct way of representing the virtual servers and their relationship. In future, we plan to integrate with both Marimba and Topology discovery. Is there anything extra, we need to consider keeping this in view? Please let me know your views. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Hey People
Do you mind sharing what the fix was? That way, if someone on the list has a similar issue down the road, and happens to pull up this thread, they will get the complete picture (from problem to resolution) Leonard Neely _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Katherine Hoffner Sent: Monday, February 18, 2008 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: Hey People ** You guys are all the best. I fixed the problem. And I didnt have to cut any hands off. that will come tomorrow when she gets back to work. Anyway without you guys I would go crazy. On 2/18/08, Ben Cantatore [EMAIL PROTECTED] wrote: ** That's rough when something goes wrong and users are breathing down your neck. The best suggestion I can offer is to figure out what your team mate did by asking the guilty party. If for some reason that's not an option, first see if new fields were added and see if they only have administrative rights. Next check that existing fields weren't modified. Failing that enable logging for both active links and filters. Search the log for the error message to see what workflow is giving the error message. Check its runif qualification to see what's causing it to run. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Katherine Hoffner [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/18/2008 12:40 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Hey People ** I figured out that one of my team mates altered the shr:people on friday. now I just cant figure out how to give the permission back to the users. I guess the enormity of the problem is causing my brain to stop working On 2/18/08, Axton [EMAIL PROTECTED] wrote: ** See who/when the form was last modified, then restore public/hidden access to the form, if that's what it was before. Axton Grams On Feb 18, 2008 11:29 AM, Katherine Hoffner [EMAIL PROTECTED] wrote: ** I have just come into work and I am getting floods of calls with users unable to put in a ticket because nobody has access to the form: SHR:People. Everything was ok last week. and nowno one can put in a ticket. Any ideas. I have over 1000 people calling me. Yikes -- Katherine __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Katherine __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Katherine __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Change - Auto-Close
In ITSM 7.x this is handled by an Escalation (CHG:CRQ:AutoSetStatusClosed) Leonard Neely -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Monday, February 18, 2008 11:39 AM To: arslist@ARSLIST.ORG Subject: Question: Change - Auto-Close I know that the auto close feature for Change is done through the change configuration form. However, does anyone know the piece of workflow that is fired for the auto close of change? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Hey People
Open up the form in the admin tool, select Form Properties from the Form and menu and then hit the Permissions tab. Check and see if public is still in the list or not (if that's the applicable group). On 2/18/08, Leonard Neely - FOJ [EMAIL PROTECTED] wrote: ** Do you mind sharing what the fix was? That way, if someone on the list has a similar issue down the road, and happens to pull up this thread, they will get the complete picture (from problem to resolution) Leonard Neely -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Katherine Hoffner *Sent:* Monday, February 18, 2008 10:27 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Hey People ** You guys are all the best. I fixed the problem. And I didnt have to cut any hands off. that will come tomorrow when she gets back to work. Anyway without you guys I would go crazy. On 2/18/08, *Ben Cantatore* [EMAIL PROTECTED] wrote: ** That's rough when something goes wrong and users are breathing down your neck. The best suggestion I can offer is to figure out what your team mate did by asking the guilty party. If for some reason that's not an option, first see if new fields were added and see if they only have administrative rights. Next check that existing fields weren't modified. Failing that enable logging for both active links and filters. Search the log for the error message to see what workflow is giving the error message. Check its runif qualification to see what's causing it to run. Ben Cantatore Remedy Administrator Avon (914) 935-2946 *Katherine Hoffner [EMAIL PROTECTED]* Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 02/18/2008 12:40 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Hey People ** I figured out that one of my team mates altered the shr:people on friday. now I just cant figure out how to give the permission back to the users. I guess the enormity of the problem is causing my brain to stop working On 2/18/08, *Axton* [EMAIL PROTECTED] wrote: ** See who/when the form was last modified, then restore public/hidden access to the form, if that's what it was before. Axton Grams On Feb 18, 2008 11:29 AM, Katherine Hoffner [EMAIL PROTECTED] wrote: ** I have just come into work and I am getting floods of calls with users unable to put in a ticket because nobody has access to the form: SHR:People. Everything was ok last week. and nowno one can put in a ticket. Any ideas. I have over 1000 people calling me. Yikes -- Katherine __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Katherine __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Katherine __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Katherine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CI Class for Virtual servers
I posted an answer in http://developer.bmc.com regarding how TD 1.4 populates CMDB. Van Wiles Atrium Core Engineering Services BMC Software -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Monday, February 18, 2008 1:40 PM To: arslist@ARSLIST.ORG Subject: Re: CI Class for Virtual servers Sri, We may have different business rules than you do, but our customer's philosophy is that since VMWare moves virtual servers at will depending on system resources, we'll count them all as just Servers. If VMWARE isdynamically allocating resources, then how often would you have to run discovery on the virtual servers, and how long would that data be valid? You would be doing a lot of work to have a snapshot of your virtual server configuration that could change at any minute. It may be enough to know if a server is a host (by setting a menu on the ComputerSystem form) and then let the server admins find out the rest when they need to know it. This also makes sense from a change control point of view in that, well, there's no change control the way our customer runs VMWARE. YMMV. Drew On Mon, 18 Feb 2008, Srikanth wrote: Which CI class should be used for the tracking the virtual servers? In our current environment(CMDB 2.0), we have the servers in the Computer System CI. We are planning to put the virtual servers into the Virtual System Class and related them to the Hosted server(Computer System) using the Dependency Relationship. Is this the correct way of representing the virtual servers and their relationship. In future, we plan to integrate with both Marimba and Topology discovery. Is there anything extra, we need to consider keeping this in view? Please let me know your views. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Incident-occupied alerts?
I work for a university that just upgraded from Vantive to Remedy. I am by no means a programmer, just the person in charge of training my group on the program. I've figured out a quite a bit on my own (macros, reminders, etc), but am stumped on this one. We had a lot of stuff configured for our team, so we're not using an out-of-the-box version. I haven't come across any literature for this, but figured if anyone would know if this is possible, it's you guys! Our current concern is this: We previously used Vantive for case management. One of the few really nice things about Vantive was that if someone else was in a particular case, and I opened that same case, Vantive would immediately pop up an alert stating that someone else had opened it first. This was very useful, because I would then know that any changes I made might not be saved if the other person in the case changed it first. In Remedy, however, there is no alert until you do try to save, and all of your work is lost because the other person, unbeknownst to you, was in the incident making changes. Is there a way to program such an alert? If not, how do other users cope with this? I know that for alerts like Reminders, you have to program the notification in your profile. Is there something similar for incidents already being viewed by someone else? I hope this is appropriate use of this group. Thanks in advance for the advice! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Escalations ARS 7.x
On my wish list (for years), I want to be able to right-click any escalation and select Run Now. Maybe in a later version of ARS. You could create a separate regular form to hold your escalations which has filters attached to it. An escalation would then check this small form every 1 minute to see if anything needs to be done. If so, then the escalation would push a value to the Status field, which would run the filters and update the schedule for the next run. With your escalations in a separate form you could then test any escalation by manually updating the Status field. HTH Stephen Remedy Skilled Professional From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Friday, February 15, 2008 5:41 PM To: arslist@ARSLIST.ORG Subject: Re: Escalations ARS 7.x If that's the case I do agree that sucks especially if you have the need to run that one time escalation over lets say 500 K records.. It would be harder to design one in a minutes interval. The workaround would be to create a flag that the escalation would set after its run on a record.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Russ Grant Sent: Friday, February 15, 2008 5:10 PM To: arslist@ARSLIST.ORG Subject: Escalations ARS 7.x ** Apparently there is a change to the way Escalations execute in ARS 7.x. In previous versions of ARS, going back MANY years, when you created an escalation which runs on an interval - it would execute upon saving it and then on the interval. In version 7.1 the escalation will not execute immediately but will wait until the interval time to execute. While I can appreciate that people might want to wait until the interval time has expired before running the escalation I wish that Remedy would have made it an option, I want it to run immediately so I can test the results. I realize I can set a short interval, test the results, then reset the interval but in many cases I only want to run the escalation once to clean up data, in which case I would set the interval to 99 days (just in case I get side tracked , I still have 99 days to turn off the escalation). Russ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Time Based Incident Template Creation
Hello All, ARS 7.0.01 SQL Server 2005 The chief just stopped by and asked me if we could have Incident Templates created based on time. Ex. Automatically have an incident created the first Monday of every month to reboot the server, etc. My first thought is an escalation of some kind, but when I look at the Incident templates there is nothing time related. I thought somebody on the list has probably already done this or may have a good starting point, etc. Thanks, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Incident-occupied alerts?
Hello and welcome to the list! At my organization, we have all of our cases assigned to individuals so that seems to take care of the problem. The way the workflow is set up allows a case to be assigned to a group and then someone from that group can pick up the case. Alternatively, a case can be assigned directly to an individual and only the owner can modify it. That way the problem doesn't get out of control. I'm not aware of any programmatic change that can be made to prevent this from happening but I hope the above helps. -Mat Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joslin Sent: Monday, February 18, 2008 4:01 PM To: arslist@ARSLIST.ORG Subject: Incident-occupied alerts? I work for a university that just upgraded from Vantive to Remedy. I am by no means a programmer, just the person in charge of training my group on the program. I've figured out a quite a bit on my own (macros, reminders, etc), but am stumped on this one. We had a lot of stuff configured for our team, so we're not using an out-of-the-box version. I haven't come across any literature for this, but figured if anyone would know if this is possible, it's you guys! Our current concern is this: We previously used Vantive for case management. One of the few really nice things about Vantive was that if someone else was in a particular case, and I opened that same case, Vantive would immediately pop up an alert stating that someone else had opened it first. This was very useful, because I would then know that any changes I made might not be saved if the other person in the case changed it first. In Remedy, however, there is no alert until you do try to save, and all of your work is lost because the other person, unbeknownst to you, was in the incident making changes. Is there a way to program such an alert? If not, how do other users cope with this? I know that for alerts like Reminders, you have to program the notification in your profile. Is there something similar for incidents already being viewed by someone else? I hope this is appropriate use of this group. Thanks in advance for the advice! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Time Based Incident Template Creation
That should probably be a Change Template, Jase, since the process should at some point go through an approval process. I was on a project that built something like that from scratch once, before ITSM 7, though. Think through all the ways you could use recurring changes, and then see what functionality already exists in that module (if you have it). If you just have Incident, you'll have to build it, but it can certainly be done. Rick On Feb 18, 2008 1:47 PM, Jase Brandon [EMAIL PROTECTED] wrote: ** Hello All, ARS 7.0.01 SQL Server 2005 The chief just stopped by and asked me if we could have Incident Templates created based on time. Ex. Automatically have an incident created the first Monday of every month to reboot the server, etc. My first thought is an escalation of some kind, but when I look at the Incident templates there is nothing time related. I thought somebody on the list has probably already done this or may have a good starting point, etc. Thanks, Jase Brandon __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Definitive Software Library
I am obviously missing something here. DSL 1.0.00 is installed with ITSM 7.0.02, specifically Change Management I believe. It's console appears on my Home Page as an admin. The Patch 1516 installer runs fine against it. On production I have not loaded updated data, or imported any data yet since we had been debating whether or not to do so. Now I want to load data, but need to patch it first. Development is an older system, upgraded to ARS 7.1.00.01 and CMDB 2.1.00, on which DSL data has been loaded and updated several times. In Share:Application_Properties it shows version 1.0.00 Patch 1516 on both servers. The documentation for DLS 7.0 Patch 005 and DSL 7.1.01 mirrors this, that it should have installed with the ITSM 7.0 installation of Change Management. It says to apply Patch 005 to the DSL. When I run Patch 005 for DSL on my development or production (ARS 7.1.00.001 / CMDB 2.1.00.001 / ITSM 7.0.02.007) servers, it fails after reporting that the three ITSM apps are installed (IM, PM, CM, all 7.0.03.007) with the error: Pre-requisites not met BMC Remedy Definitive Software Library Version 7.00.00 or higher is required. At what point in loading the latest version of every piece of BMC code I could scavenge off support web did I NOT get it to the point where it thinks it has DSL 7.0.x?? Or is this one of those installers than only works against an older code base, which means that I would have had to install it back in December before ITSM Patch 006 or CMDB 2.1.00.001 (January)?? Anyone have any experience with this one?? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: URGENT: Need help on Error loading preference from server
Hi Elinore, I don't see a direct relationship with the error messages you are receiving, and the instructions in the thread you have identified. The thread talks about removing data only, while the error you are receive indicates the non existence of fields on the current form. Also, I see that the thread is about three weeks old. Here are my questions: 1. Are you using a Preference Server? And if so, is it a different server than the AR Server that you are logging into? 2.Have there been any other modification to your environment since truncating the data? 3. Did you discover the Mid-Tier problem immediately after truncating the data? 4. Do ALL of your Mid-Tier users get this error? Any additional details you may be able to provide would be helpful. Leonard Neely -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Elinore AR Sent: Monday, February 18, 2008 6:59 PM To: arslist@ARSLIST.ORG Subject: URGENT: Need help on Error loading preference from server hi folks! we recently truncated several tables in Remedy per this thread: http://groups.google.com/group/arslist/browse_thread/thread/e255cd2c6073565f /d2150274c3ce63b2?lnk=gstq=truncate+Elinore#d2150274c3ce63b2 everything seemed to work fine except that we started having problems with the mid-tier users. we are on ARS 5.1 and MT 6.03.00 can anyone help us out to solve our problem? it seems to be working fine on the Client Tool, but the Mid-Tier is having all these problems. Thanks in advance! Elinore (sample log of the error below) Feb 18, 2008 8:51:39 PM - WARNING (com.remedy.midtier.SESSION) : (Thread 365) Error loading preference from server navmmrd001 for the user monuserARERR [314] Field does not exist on current form : 24009 ARERR [314] Field does not exist on current form : 24008 ARERR [314] Field does not exist on current form : 24007 ARERR [314] Field does not exist on current form : 20130 at com.remedy.arsys.goat.preferences.ARUserPreferences.clearAndLoadDefaultField s(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.loadFromServer(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.addConfiguredPreferences (Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.init(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.getUserPreferences(Unkno wn Source) at com.remedy.arsys.stubs.SessionData.init(Unknown Source) at com.remedy.arsys.stubs.SessionData.init(Unknown Source) at com.remedy.arsys.session.Login.initSession(Unknown Source) at com.remedy.arsys.session.Login.establishSession(Unknown Source) at com.remedy.arsys.session.Login.establishSession(Unknown Source) at com.remedy.arsys.stubs.ViewFormServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:743) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at com.newatlanta.servletexec.SERequestDispatcher.forwardServlet(SERequestDispa tcher.java: 638) at com.newatlanta.servletexec.SERequestDispatcher.forward(SERequestDispatcher.j ava: 236) at com.newatlanta.servletexec.SERequestDispatcher.internalForward(SERequestDisp atcher.java: 283) at com.newatlanta.servletexec.ApplicationInfo.processApplRequest(ApplicationInf o.java: 1827) at com.newatlanta.servletexec.ServerHostInfo.processApplRequest(ServerHostInfo. java: 919) at com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java: 1091) at com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java: 1002) Caused by: MessageType: 2 MessageNum: 314 MessageText: Field does not exist on current form AppendedText: 24009 MessageType: 2 MessageNum: 314 MessageText: Field does not exist on current form AppendedText: 24008 MessageType: 2 MessageNum: 314 MessageText: Field does not exist on current form AppendedText: 24007 MessageType: 2 MessageNum: 314 MessageText: Field does not exist on current form AppendedText: 20130 at com.remedy.arsys.api.Proxy.ARGetListEntryWithFields(Native Method) at com.remedy.arsys.api.EntryFactory.findObjects(EntryFactory.java: 199) ... 22 more ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: URGENT: Need help on Error loading preference from server
Hi, 1. Are you using a Preference Server? And if so, is it a different server than the AR Server that you are logging into? The preference server is the same as the AR Server we are logging in to 2.Have there been any other modification to your environment since truncating the data? We did not know of any modification to environment since the data was truncated. The DB was restarted, then the App then the Mid-Tier. But no other changes other than that CC 3. Did you discover the Mid-Tier problem immediately after truncating the data? Truncating ended at around Feb 17, 4PM CST, users started experiencing the problem at Feb 18, 9:20AM CST 4. Do ALL of your Mid-Tier users get this error? So far, all the users we tried logging in on the Mid-Tier is getting this error. However, this does not occur on the Client Tool. Any additional details you may be able to provide would be helpful. I was wondering if there is anyone out there on ARS 5.01.01 (patch 1232) that can send us a def file of their Remedy User Preference form? The fields look like they have been removed but I do not have any comparison (bad practice, we only have 1 environment both for our Dev and Prod) Many thanks in advance! Elinore ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Escalations ARS 7.x
I am with you but, you may need also to specify once, a definite number of times or always. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Tuesday, February 19, 2008 12:38 AM To: arslist@ARSLIST.ORG Subject: Re: Escalations ARS 7.x On my wish list (for years), I want to be able to right-click any escalation and select Run Now. Maybe in a later version of ARS. You could create a separate regular form to hold your escalations which has filters attached to it. An escalation would then check this small form every 1 minute to see if anything needs to be done. If so, then the escalation would push a value to the Status field, which would run the filters and update the schedule for the next run. With your escalations in a separate form you could then test any escalation by manually updating the Status field. HTH Stephen Remedy Skilled Professional _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Friday, February 15, 2008 5:41 PM To: arslist@ARSLIST.ORG Subject: Re: Escalations ARS 7.x If that's the case I do agree that sucks especially if you have the need to run that one time escalation over lets say 500 K records.. It would be harder to design one in a minutes interval. The workaround would be to create a flag that the escalation would set after its run on a record.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Russ Grant Sent: Friday, February 15, 2008 5:10 PM To: arslist@ARSLIST.ORG Subject: Escalations ARS 7.x ** Apparently there is a change to the way Escalations execute in ARS 7.x. In previous versions of ARS, going back MANY years, when you created an escalation which runs on an interval - it would execute upon saving it and then on the interval. In version 7.1 the escalation will not execute immediately but will wait until the interval time to execute. While I can appreciate that people might want to wait until the interval time has expired before running the escalation I wish that Remedy would have made it an option, I want it to run immediately so I can test the results. I realize I can set a short interval, test the results, then reset the interval but in many cases I only want to run the escalation once to clean up data, in which case I would set the interval to 99 days (just in case I get side tracked , I still have 99 days to turn off the escalation). Russ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 4.5 Docs
Hi L.J., The server will not look in the /etc/password file, but rather use the OS to verify the password and user name. If the username is recognized as a unix-user, and you can set up Solaris to verify the password against LDAP, you will have no need of writing an AREA-plugin. There is an AREA-LDAP-plugin sample shipped in some versions of the AR System. This was a couple of versions before the LDAP-integration became supported. Best Regards - Misi, RRR AB, http://rrr.se Thank you Tim Powell for the copy, much appreciated. Now for the real question. I have a 4.5.2 server that for various reasons, can't be upgraded. We are looking to enable LDAP authentication. This is on Solaris. Looking at the docs it says if you do xref blank password it will look in /etc/passwd file. When I look at the Programmers Guide it says that AREA is supported, you just need to write it yourself. My question is this. If I enable LDAP authentication on my Solaris server, will that cause the remedy system to be LDAP enabled, or do I need to write (as the programming guide suggests) my own API program to do this for me. That being said, does anyone have a 4.5.2 AREA program they would be willing to share? On Mon, Feb 18, 2008 at 8:17 AM, LJ LongWing [EMAIL PROTECTED] wrote: hey all...I'm wondering if anyone would have a full set of 4.xdocumentation laying around that you might be able to send me/provide via ftp ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: FW: C API for ARDBC Plug-in
Hi,
To write a general ARDBC-plugin that supports everything, is quite a task.
You have problems of mapping forms, field and datatypes, as well as the
nice ARQualifierStruct into something you can use against your external
data source.
If you limit the functionality to a few specific things (forms/fields) and
also limit the search capabilities, it is easier.
Best Regards - Misi, RRR AB, http://rrr.se
Hello all,
Can someone please provide me with some real-life samples on how to
(properly) write a C ARDBC Plug-in for Remedy (I've also tried
getemployeedata.c) ?
So far I've read the C-API-Ref-710, used the ardbcskl.c and headers from
the samples directory and implemented the ARDBCGetListSchemas method
successfully.
I'm having trouble implementing the ARDBCGetMultipleFields method, which
is not showing all the fields I insert to the array
mapping-mappingList. Only the first one is shown.
Please find below the source I'm trying to use:
ARPLUGIN_EXPORT int ARDBCGetMultipleFields(
void *object, /* IN; plug-in instance */
ARCompoundSchema *schema, /* IN; form containing the data */
ARFieldMappingList *mapping,/* OUT; list of fields */
ARFieldLimitList *limit, /* OUT; corresponding field limits */
ARUnsignedIntList *dataType,/* OUT; corresponding data types */
ARStatusList *status /* OUT; status of the operation */
)
{
FILE * pFile;
pFile = fopen (myfile.txt,a);
if (schema-schemaType == AR_SCHEMA_VENDOR
strcmp(schema-u.vendor.tableName, FORM_NAME) == 0)
{
mapping-numItems = 3;
mapping-mappingList =
(ARFieldMappingStruct *) malloc(sizeof(ARFieldMappingStruct) *
mapping-numItems);
if (mapping-mappingList == NULL) return AR_RETURN_ERROR;
mapping-mappingList[0].fieldType = AR_FIELD_VENDOR;
strcpy(mapping-mappingList[0].u.vendor.fieldName, file_id); /*
this is shown OK */
mapping-mappingList[1].fieldType = AR_FIELD_VENDOR;
strcpy(mapping-mappingList[1].u.vendor.fieldName, file_name);
/* this is not */
mapping-mappingList[2].fieldType = AR_FIELD_VENDOR;
strcpy(mapping-mappingList[2].u.vendor.fieldName, file_date);
if (pFile!=NULL)
{
fprintf (pFile, -//-\r\n);
fprintf (pFile, %s\r\n,
mapping-mappingList[0].u.vendor.fieldName);
fprintf (pFile, %s\r\n,
mapping-mappingList[1].u.vendor.fieldName);
fprintf (pFile, %s\r\n,
mapping-mappingList[2].u.vendor.fieldName);
/* all these fields appear filled in on the log file
I'm creating at runtime */
}
limit-numItems = 3;
limit-fieldLimitList =
(ARFieldLimitStruct *) calloc(limit-numItems,
sizeof(ARFieldLimitStruct));
if (limit-fieldLimitList == NULL) return AR_RETURN_ERROR;
limit-fieldLimitList[0].dataType = AR_DATA_TYPE_CHAR;
limit-fieldLimitList[0].u.charLimits.maxLength = 20;
limit-fieldLimitList[0].u.charLimits.menuStyle = AR_MENU_APPEND;
limit-fieldLimitList[0].u.charLimits.qbeMatchOperation =
AR_QBE_MATCH_ANYWHERE;
limit-fieldLimitList[0].u.charLimits.fullTextOptions =
AR_FULLTEXT_OPTIONS_NONE;
/* from this point on, nothing is recognized on Remedy, but is
show on the log file (?) */
limit-fieldLimitList[1].dataType = AR_DATA_TYPE_CHAR;
limit-fieldLimitList[1].u.charLimits.maxLength = 21;
limit-fieldLimitList[1].u.charLimits.menuStyle = AR_MENU_APPEND;
limit-fieldLimitList[1].u.charLimits.qbeMatchOperation =
AR_QBE_MATCH_ANYWHERE;
limit-fieldLimitList[1].u.charLimits.fullTextOptions =
AR_FULLTEXT_OPTIONS_NONE;
limit-fieldLimitList[2].dataType = AR_DATA_TYPE_CHAR;
limit-fieldLimitList[2].u.charLimits.maxLength = 22;
limit-fieldLimitList[2].u.charLimits.menuStyle = AR_MENU_APPEND;
limit-fieldLimitList[2].u.charLimits.qbeMatchOperation =
AR_QBE_MATCH_ANYWHERE;
limit-fieldLimitList[2].u.charLimits.fullTextOptions =
AR_FULLTEXT_OPTIONS_NONE;
if (pFile!=NULL)
{
fprintf (pFile, ---\r\n);
fprintf (pFile, %d\r\n,
limit-fieldLimitList[1].dataType);
fprintf (pFile, %d\r\n,
limit-fieldLimitList[1].u.charLimits.maxLength);
fprintf (pFile, %d\r\n,
limit-fieldLimitList[1].u.charLimits.menuStyle);
}
/* fill the data type list */
dataType-numItems = 3;
dataType-intList =
(unsigned int *) malloc(sizeof(unsigned) * dataType-numItems);
if (dataType-intList == NULL) return AR_RETURN_ERROR;
dataType-intList[0] = AR_DATA_TYPE_CHAR;
dataType-intList[1] = AR_DATA_TYPE_CHAR;
