HPD:Incident Interface_Create form issues

[Bilinski, John]

Question

I am trying to migrate some ITSM 6.x Help Desk Tickets and some Change
Requests into Incident Mgt 7.x. by using the HPD:Incident
Interface_Create and the CHG:Change Interface_Create forms.

I am using the Remedy Import tool to upload the tickets to the Incident
create Staging form. I map my fields properly and then import them to
the staging form, but they do not create any Incident tickets after they
have been uploaded to the Interface_Create form. 

Am I missing some fields in my import? 

Are their any fields that I should be uploading to this staging form so
that it kicks off the workflow behind it to create the Incidents? 

I noticed that all the filters behind the 2 HPD and CHG Interface_Create
forms executes on Submit so I think I am missing something. 

Also is there any documentation on this form?

Thanks.

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Re: Incident Interface_Create form issues

[Evans.Randy]

One thing, the import tool, unless they've changed it, uses a merge
action, not a submit. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John
Sent: Monday, September 15, 2008 9:03 AM
To: arslist@ARSLIST.ORG
Subject: HPD:Incident Interface_Create form issues

Question

I am trying to migrate some ITSM 6.x Help Desk Tickets and some Change
Requests into Incident Mgt 7.x. by using the HPD:Incident
Interface_Create and the CHG:Change Interface_Create forms.

I am using the Remedy Import tool to upload the tickets to the Incident
create Staging form. I map my fields properly and then import them to
the staging form, but they do not create any Incident tickets after they
have been uploaded to the Interface_Create form. 

Am I missing some fields in my import? 

Are their any fields that I should be uploading to this staging form so
that it kicks off the workflow behind it to create the Incidents? 

I noticed that all the filters behind the 2 HPD and CHG Interface_Create
forms executes on Submit so I think I am missing something. 

Also is there any documentation on this form?

Thanks.


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Re: Incident Interface_Create form issues

[Bilinski, John]

Right,

That is why the workflow behind it looks weird, it should be a merge
action that creates the Incedents, maybe there is an Incident create
spreadsheet in the Data Management tool. I am going to look. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Evans.Randy
Sent: Monday, September 15, 2008 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Interface_Create form issues

One thing, the import tool, unless they've changed it, uses a merge
action, not a submit. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John
Sent: Monday, September 15, 2008 9:03 AM
To: arslist@ARSLIST.ORG
Subject: HPD:Incident Interface_Create form issues

Question

I am trying to migrate some ITSM 6.x Help Desk Tickets and some Change
Requests into Incident Mgt 7.x. by using the HPD:Incident
Interface_Create and the CHG:Change Interface_Create forms.

I am using the Remedy Import tool to upload the tickets to the Incident
create Staging form. I map my fields properly and then import them to
the staging form, but they do not create any Incident tickets after they
have been uploaded to the Interface_Create form. 

Am I missing some fields in my import? 

Are their any fields that I should be uploading to this staging form so
that it kicks off the workflow behind it to create the Incidents? 

I noticed that all the filters behind the 2 HPD and CHG Interface_Create
forms executes on Submit so I think I am missing something. 

Also is there any documentation on this form?

Thanks.


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Re: Incident Interface_Create form issues

[Bilinski, John]

I set z1DAction to "CREATE" through the user tool once the data was
uploaded to the HPD:Incident Interface_Create form and then I saved the
record. It did nothing. Do I have to set z1DAction to "CREATE" on my
spreadsheet before I upload the data to the HPD:Incident
Interface_Create form so that it is set to create when I import it via
the Import tool?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell
Sent: Monday, September 15, 2008 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Interface_Create form issues

Have you set z1DAction to "CREATE"??



> Right,
>
> That is why the workflow behind it looks weird, it should be a merge
> action that creates the Incedents, maybe there is an Incident create
> spreadsheet in the Data Management tool. I am going to look.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Evans.Randy
> Sent: Monday, September 15, 2008 10:14 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Incident Interface_Create form issues
>
> One thing, the import tool, unless they've changed it, uses a merge
> action, not a submit.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John
> Sent: Monday, September 15, 2008 9:03 AM
> To: arslist@ARSLIST.ORG
> Subject: HPD:Incident Interface_Create form issues
>
> Question
>
> I am trying to migrate some ITSM 6.x Help Desk Tickets and some Change
> Requests into Incident Mgt 7.x. by using the HPD:Incident
> Interface_Create and the CHG:Change Interface_Create forms.
>
> I am using the Remedy Import tool to upload the tickets to the
Incident
> create Staging form. I map my fields properly and then import them to
> the staging form, but they do not create any Incident tickets after
they
> have been uploaded to the Interface_Create form.
>
> Am I missing some fields in my import?
>
> Are their any fields that I should be uploading to this staging form
so
> that it kicks off the workflow behind it to create the Incidents?
>
> I noticed that all the filters behind the 2 HPD and CHG
Interface_Create
> forms executes on Submit so I think I am missing something.
>
> Also is there any documentation on this form?
>
> Thanks.
>
>

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>
>

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>

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>


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Re: Incident Interface_Create form issues

[Bilinski, John]

What is the process in using this form? Are there any KB's with or a
step by step instruction guide to using this form? I see that the Data
Management tool does not work in this case it only does foundation data.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell
Sent: Monday, September 15, 2008 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Interface_Create form issues

Have you set z1DAction to "CREATE"??



> Right,
>
> That is why the workflow behind it looks weird, it should be a merge
> action that creates the Incedents, maybe there is an Incident create
> spreadsheet in the Data Management tool. I am going to look.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Evans.Randy
> Sent: Monday, September 15, 2008 10:14 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Incident Interface_Create form issues
>
> One thing, the import tool, unless they've changed it, uses a merge
> action, not a submit.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John
> Sent: Monday, September 15, 2008 9:03 AM
> To: arslist@ARSLIST.ORG
> Subject: HPD:Incident Interface_Create form issues
>
> Question
>
> I am trying to migrate some ITSM 6.x Help Desk Tickets and some Change
> Requests into Incident Mgt 7.x. by using the HPD:Incident
> Interface_Create and the CHG:Change Interface_Create forms.
>
> I am using the Remedy Import tool to upload the tickets to the
Incident
> create Staging form. I map my fields properly and then import them to
> the staging form, but they do not create any Incident tickets after
they
> have been uploaded to the Interface_Create form.
>
> Am I missing some fields in my import?
>
> Are their any fields that I should be uploading to this staging form
so
> that it kicks off the workflow behind it to create the Incidents?
>
> I noticed that all the filters behind the 2 HPD and CHG
Interface_Create
> forms executes on Submit so I think I am missing something.
>
> Also is there any documentation on this form?
>
> Thanks.
>
>

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>
>

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>
>

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>


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Re: Incident Interface_Create form issues

[Sabyson Fernandes]

John,

Look at incident management patch 9005. (This is the new data management tool). 
It supports process setup and transaction data i.e. help desk tickets.

Saby


--- On Mon, 9/15/08, Bilinski, John <[EMAIL PROTECTED]> wrote:

> From: Bilinski, John <[EMAIL PROTECTED]>
> Subject: Re: Incident Interface_Create form issues
> To: arslist@ARSLIST.ORG
> Date: Monday, September 15, 2008, 4:36 PM
> What is the process in using this form? Are there any
> KB's with or a
> step by step instruction guide to using this form? I see
> that the Data
> Management tool does not work in this case it only does
> foundation data.
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell
> Sent: Monday, September 15, 2008 11:22 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Incident Interface_Create form issues
> 
> Have you set z1DAction to "CREATE"??
> 
> 
> 
> > Right,
> >
> > That is why the workflow behind it looks weird, it
> should be a merge
> > action that creates the Incedents, maybe there is an
> Incident create
> > spreadsheet in the Data Management tool. I am going to
> look.
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Evans.Randy
> > Sent: Monday, September 15, 2008 10:14 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Incident Interface_Create form issues
> >
> > One thing, the import tool, unless they've changed
> it, uses a merge
> > action, not a submit.
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski,
> John
> > Sent: Monday, September 15, 2008 9:03 AM
> > To: arslist@ARSLIST.ORG
> > Subject: HPD:Incident Interface_Create form issues
> >
> > Question
> >
> > I am trying to migrate some ITSM 6.x Help Desk Tickets
> and some Change
> > Requests into Incident Mgt 7.x. by using the
> HPD:Incident
> > Interface_Create and the CHG:Change Interface_Create
> forms.
> >
> > I am using the Remedy Import tool to upload the
> tickets to the
> Incident
> > create Staging form. I map my fields properly and then
> import them to
> > the staging form, but they do not create any Incident
> tickets after
> they
> > have been uploaded to the Interface_Create form.
> >
> > Am I missing some fields in my import?
> >
> > Are their any fields that I should be uploading to
> this staging form
> so
> > that it kicks off the workflow behind it to create the
> Incidents?
> >
> > I noticed that all the filters behind the 2 HPD and
> CHG
> Interface_Create
> > forms executes on Submit so I think I am missing
> something.
> >
> > Also is there any documentation on this form?
> >
> > Thanks.
> >
> >
> 
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at
> www.arslist.org Platinum
> > Sponsor: www.rmsportal.com ARSlist: "Where the
> Answers Are"
> >
> >
> 
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> >
> >
> 
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> >
> >
> 
> 
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Error while saving Active Link

[kiran kodali]

Hi All,

I am getting this error msg, when i save the below AL
"Duplicate active link name : NDU:HPD:COI:IMOsConsole_100_OpenView (ARERR
345)."
There is no existing AL with the same name. Please let me know your ideas
on, why this error is occuring.
Thanks
-- 
Kiran Kodali
Ph: 940-231-8524

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Re: Incident Interface_Create form issues

[Bilinski, John]

Thanks, I saw "Transactional Data" on the drop down for the data Mgt
interface in the user client but did not know what that was for. I will
read the Patch 9005 PDF. Thanks.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sabyson Fernandes
Sent: Monday, September 15, 2008 11:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Interface_Create form issues

John,

Look at incident management patch 9005. (This is the new data management
tool). It supports process setup and transaction data i.e. help desk
tickets.

Saby


--- On Mon, 9/15/08, Bilinski, John <[EMAIL PROTECTED]> wrote:

> From: Bilinski, John <[EMAIL PROTECTED]>
> Subject: Re: Incident Interface_Create form issues
> To: arslist@ARSLIST.ORG
> Date: Monday, September 15, 2008, 4:36 PM
> What is the process in using this form? Are there any
> KB's with or a
> step by step instruction guide to using this form? I see
> that the Data
> Management tool does not work in this case it only does
> foundation data.
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell
> Sent: Monday, September 15, 2008 11:22 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Incident Interface_Create form issues
> 
> Have you set z1DAction to "CREATE"??
> 
> 
> 
> > Right,
> >
> > That is why the workflow behind it looks weird, it
> should be a merge
> > action that creates the Incedents, maybe there is an
> Incident create
> > spreadsheet in the Data Management tool. I am going to
> look.
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Evans.Randy
> > Sent: Monday, September 15, 2008 10:14 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Incident Interface_Create form issues
> >
> > One thing, the import tool, unless they've changed
> it, uses a merge
> > action, not a submit.
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski,
> John
> > Sent: Monday, September 15, 2008 9:03 AM
> > To: arslist@ARSLIST.ORG
> > Subject: HPD:Incident Interface_Create form issues
> >
> > Question
> >
> > I am trying to migrate some ITSM 6.x Help Desk Tickets
> and some Change
> > Requests into Incident Mgt 7.x. by using the
> HPD:Incident
> > Interface_Create and the CHG:Change Interface_Create
> forms.
> >
> > I am using the Remedy Import tool to upload the
> tickets to the
> Incident
> > create Staging form. I map my fields properly and then
> import them to
> > the staging form, but they do not create any Incident
> tickets after
> they
> > have been uploaded to the Interface_Create form.
> >
> > Am I missing some fields in my import?
> >
> > Are their any fields that I should be uploading to
> this staging form
> so
> > that it kicks off the workflow behind it to create the
> Incidents?
> >
> > I noticed that all the filters behind the 2 HPD and
> CHG
> Interface_Create
> > forms executes on Submit so I think I am missing
> something.
> >
> > Also is there any documentation on this form?
> >
> > Thanks.
> >
> >
>

> > ___
> > UNSUBSCRIBE or access ARSlist Archives at
> www.arslist.org Platinum
> > Sponsor: www.rmsportal.com ARSlist: "Where the
> Answers Are"
> >
> >
>

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> "Where the Answers Are"
> >
> >
>

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> >
> >
> 
>

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Anybody have a good doc they've written on how to maintain CMDB Data?

[Covert, Jack]

I'm looking for something w/ more meat than the white paper BMC put out,
something with actual processes and procedures for how to identify
ownership, how to setup a review schedule, how to verify the review has
been completed, etc.

 

W/ all of the CMDB's out there, I'm hoping somebody has something I can
use.  I've been working on one for a while now but just can't seem to
get it framed properly.

 

Thanks all!!

 

Jack Covert

 

Corporate IT

Enterprise Systems Management

Remedy Support Team

 

Remedy Support Team Home Page

 
http://collaborate.mckesson.com/sites/esm/remedy

 

ESM - Leveraging the power of automation for the benefit of the business

 

Remedy FAQ Sessions on Thursdays @ 10:30 AM PT

Details on Remedy Support Team Home Page.

 


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Re: Error while saving Active Link

[Mayfield, Andy L.]

I can't say that I've ever had that problem.  Make sure that you're
selecting "Save" and not "Save As". That's the only thing I can think
of.

 

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of kiran kodali
Sent: Monday, September 15, 2008 11:03 AM
To: arslist@ARSLIST.ORG
Subject: Error while saving Active Link

 

** 

Hi All,

 

I am getting this error msg, when i save the below AL
"Duplicate active link name : NDU:HPD:COI:IMOsConsole_100_OpenView
(ARERR 345)."

There is no existing AL with the same name. Please let me know your
ideas on, why this error is occuring.

Thanks
-- 
Kiran Kodali
Ph: 940-231-8524

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 


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Re: Error while saving Active Link

[Gayford, Matthew C.]

You might also want to refresh the active link list to ensure that there is not 
a duplicate. You might have saved it previously and not refreshed the list.

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington
(910) 962-7177

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Mayfield, Andy L.
Sent: Monday, September 15, 2008 1:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error while saving Active Link

**
I can't say that I've ever had that problem.  Make sure that you're selecting 
"Save" and not "Save As". That's the only thing I can think of.


Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of kiran kodali
Sent: Monday, September 15, 2008 11:03 AM
To: arslist@ARSLIST.ORG
Subject: Error while saving Active Link

**
Hi All,

I am getting this error msg, when i save the below AL
"Duplicate active link name : NDU:HPD:COI:IMOsConsole_100_OpenView (ARERR 345)."
There is no existing AL with the same name. Please let me know your ideas on, 
why this error is occuring.
Thanks
--
Kiran Kodali
Ph: 940-231-8524
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
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Re: Error while saving Active Link

[kiran kodali]

Thanks Andy,

I don't know why that error occurred but, now its Ok. It is not interrupting
my work now.
Is there a place, where we can find info about these errors ( referring
to ARERR 345).

On Mon, Sep 15, 2008 at 1:20 PM, Mayfield, Andy L.
<[EMAIL PROTECTED]>wrote:

> **
>
> I can't say that I've ever had that problem.  Make sure that you're
> selecting "Save" and not "Save As". That's the only thing I can think of.
>
>
>
> *Andy L. Mayfield*
> *Sr. System Operation Specialist*
> *Alabama Power Company*
> *Office: 205-226-1805*
> *Cell: 205-288-9140*
> *SoLinc: 10*19140*
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *kiran kodali
> *Sent:* Monday, September 15, 2008 11:03 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Error while saving Active Link
>
>
>
> **
>
> Hi All,
>
>
>
> I am getting this error msg, when i save the below AL
> "Duplicate active link name : NDU:HPD:COI:IMOsConsole_100_OpenView (ARERR
> 345)."
>
> There is no existing AL with the same name. Please let me know your ideas
> on, why this error is occuring.
>
> Thanks
> --
> Kiran Kodali
> Ph: 940-231-8524
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
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Re: Error while saving Active Link

[T. Dee]

That has happened to me before.  If you change a letter from Upper
Case to Lower Case or vice versa and hit save it says it already
exists.  So change the name completely by adding some characters at
the end, then save, no take out the characters at the end and you will
be fine.

Ty


On Mon, Sep 15, 2008 at 1:20 PM, Mayfield, Andy L.
<[EMAIL PROTECTED]> wrote:
> **
>
> I can't say that I've ever had that problem.  Make sure that you're
> selecting "Save" and not "Save As". That's the only thing I can think of.
>
>
>
> Andy L. Mayfield
> Sr. System Operation Specialist
> Alabama Power Company
> Office: 205-226-1805
> Cell: 205-288-9140
> SoLinc: 10*19140
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of kiran kodali
> Sent: Monday, September 15, 2008 11:03 AM
> To: arslist@ARSLIST.ORG
> Subject: Error while saving Active Link
>
>
>
> **
>
> Hi All,
>
>
>
> I am getting this error msg, when i save the below AL
> "Duplicate active link name : NDU:HPD:COI:IMOsConsole_100_OpenView (ARERR
> 345)."
>
> There is no existing AL with the same name. Please let me know your ideas
> on, why this error is occuring.
>
> Thanks
> --
> Kiran Kodali
> Ph: 940-231-8524
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Re: Error while saving Active Link

[kiran kodali]

Yes., this might be the case. thanks Matthew

On Mon, Sep 15, 2008 at 1:25 PM, Gayford, Matthew C. <[EMAIL PROTECTED]>wrote:

> **
>
> You might also want to refresh the active link list to ensure that there is
> not a duplicate. You might have saved it previously and not refreshed the
> list.
>
>
>
> *M*atthew *C*. *G*ayford
> *T*echnology *R*esearch & *D*evelopment
> *I*nformation *T*echnology *S*ystems *D*ivision
> *U*niversity of *N*orth *C*arolina *W*ilmington
> (910) 962-7177
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Mayfield, Andy L.
> *Sent:* Monday, September 15, 2008 1:21 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Error while saving Active Link
>
>
>
> **
>
> I can't say that I've ever had that problem.  Make sure that you're
> selecting "Save" and not "Save As". That's the only thing I can think of.
>
>
>
> *Andy L. Mayfield*
> *Sr. System Operation Specialist*
> *Alabama Power Company*
> *Office: 205-226-1805*
> *Cell: 205-288-9140*
> *SoLinc: 10*19140*
>   --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *kiran kodali
> *Sent:* Monday, September 15, 2008 11:03 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Error while saving Active Link
>
>
>
> **
>
> Hi All,
>
>
>
> I am getting this error msg, when i save the below AL
> "Duplicate active link name : NDU:HPD:COI:IMOsConsole_100_OpenView (ARERR
> 345)."
>
> There is no existing AL with the same name. Please let me know your ideas
> on, why this error is occuring.
>
> Thanks
> --
> Kiran Kodali
> Ph: 940-231-8524
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>



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Ph: 940-231-8524

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Re: Error while saving Active Link

[Gayford, Matthew C.]

I usually just search the archives on Nabble 
(http://www.nabble.com/ARS-(Action-Request-System)-f716.html) or the Google 
group to get more information.

-Matt

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington
(910) 962-7177

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of kiran kodali
Sent: Monday, September 15, 2008 1:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error while saving Active Link

**
Thanks Andy,

I don't know why that error occurred but, now its Ok. It is not interrupting my 
work now.
Is there a place, where we can find info about these errors ( referring to 
ARERR 345).
On Mon, Sep 15, 2008 at 1:20 PM, Mayfield, Andy L. <[EMAIL 
PROTECTED]> wrote:
**

I can't say that I've ever had that problem.  Make sure that you're selecting 
"Save" and not "Save As". That's the only thing I can think of.



Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of kiran 
kodali
Sent: Monday, September 15, 2008 11:03 AM
To: arslist@ARSLIST.ORG
Subject: Error while saving Active Link



**

Hi All,



I am getting this error msg, when i save the below AL
"Duplicate active link name : NDU:HPD:COI:IMOsConsole_100_OpenView (ARERR 345)."

There is no existing AL with the same name. Please let me know your ideas on, 
why this error is occuring.

Thanks
--
Kiran Kodali
Ph: 940-231-8524

__Platinum Sponsor: www.rmsportal.com ARSlist: 
"Where the Answers Are" html___
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"Where the Answers Are" html___



--
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Ph: 940-231-8524
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___

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Finally got 7.1 installed on SLES10SP2 with Oracle 10g, but arserver fails

[James Pifer]

I finally got through the installation of ARS 7.1 on SLES10SP2 with
Oracle 10g, after modifying the installation script, then modifying the
oracle commands to support Oracle's RAC systems. 

Unfortunately I don't think the installation finished completely:

Action Request System(R)  Server   Version 7.1.00 Build 200708221849
(c) Copyright 1991-2007 BMC Software, Inc.
cd /usr/ar

./ar_install: line 2439: test: too many arguments
Do you want to continue waiting for the AR System Server to start [y] 
  
390600 : This version of the Action Request System(R) is ready for use or 
evaluation without purchasing or activating an authorization key.
For unlimited capabilities, contact your sales representative. (ARNOTE 27)

Action Request System(R)  Fork Daemon   Version 7.1.00 Build 200708221849
(c) Copyright 2000-2007 BMC Software, Inc.


Creating the Admin user
AR System Server unable to create (390600, 0) for TCP.

 (ARNOTE 0)
   Unable to receive indication that server is up.


 (ARNOTE 0)
   ARMonitor child process (pid:25071) died with 256.
./arserverd

 (ARNOTE 0)
   ARMonitor child process (pid:26053) started.
./arserverd
server: locale=[[ en_US.UTF-8 ]],
 LANG=[[ en_US.UTF-8 ]] NLS_LANG=[[ american_america.AL32UTF8 ]]

Action Request System(R)  Server   Version 7.1.00 Build 200708221849
(c) Copyright 1991-2007 BMC Software, Inc.
Waiting for arserverd: sleep 60 seconds and retry [1/10].



Now I keep getting this scrolling across the screen:

390600 : This version of the Action Request System(R) is ready for use or 
evaluation without purchasing or activating an authorization key.
For unlimited capabilities, contact your sales representative. (ARNOTE 27)

Action Request System(R)  Fork Daemon   Version 7.1.00 Build 200708221849
(c) Copyright 2000-2007 BMC Software, Inc.
AR System Server unable to create (390600, 0) for TCP.

 (ARNOTE 0)
   Unable to receive indication that server is up.


 (ARNOTE 0)
   ARMonitor child process (pid:26053) died with 256.
./arserverd

 (ARNOTE 0)
   ARMonitor child process (pid:27047) started.
./arserverd
server: locale=[[ en_US.UTF-8 ]],
 LANG=[[ en_US.UTF-8 ]] NLS_LANG=[[ american_america.AL32UTF8 ]]

Action Request System(R)  Server   Version 7.1.00 Build 200708221849
(c) Copyright 1991-2007 BMC Software, Inc.

Any ideas? "AR System Server unable to create (390600, 0) for TCP."
Only reference I found in the readme was an issue with IBM's DB2, but
this is Oracle 10G. 

Thanks,
James

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Re: Incident Interface_Create form issues

[Matt Worsdell]

Have you set z1DAction to "CREATE"??



> Right,
>
> That is why the workflow behind it looks weird, it should be a merge
> action that creates the Incedents, maybe there is an Incident create
> spreadsheet in the Data Management tool. I am going to look.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Evans.Randy
> Sent: Monday, September 15, 2008 10:14 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Incident Interface_Create form issues
>
> One thing, the import tool, unless they've changed it, uses a merge
> action, not a submit.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John
> Sent: Monday, September 15, 2008 9:03 AM
> To: arslist@ARSLIST.ORG
> Subject: HPD:Incident Interface_Create form issues
>
> Question
>
> I am trying to migrate some ITSM 6.x Help Desk Tickets and some Change
> Requests into Incident Mgt 7.x. by using the HPD:Incident
> Interface_Create and the CHG:Change Interface_Create forms.
>
> I am using the Remedy Import tool to upload the tickets to the Incident
> create Staging form. I map my fields properly and then import them to
> the staging form, but they do not create any Incident tickets after they
> have been uploaded to the Interface_Create form.
>
> Am I missing some fields in my import?
>
> Are their any fields that I should be uploading to this staging form so
> that it kicks off the workflow behind it to create the Incidents?
>
> I noticed that all the filters behind the 2 HPD and CHG Interface_Create
> forms executes on Submit so I think I am missing something.
>
> Also is there any documentation on this form?
>
> Thanks.
>
> 
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>
> 
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Re: Finally got 7.1 installed on SLES10SP2 with Oracle 10g, but arserver fails

[Joe DeSouza]

Is this a root or a non root install? If you have installed as non-root, have 
you modified the rpc as instructed during the install?
 
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.



- Original Message 
From: James Pifer <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, September 15, 2008 1:43:58 PM
Subject: Finally got 7.1 installed on SLES10SP2 with Oracle 10g, but arserver 
fails

I finally got through the installation of ARS 7.1 on SLES10SP2 with Oracle 10g, 
after modifying the installation script, then modifying the oracle commands to 
support Oracle's RAC systems. 

Unfortunately I don't think the installation finished completely:

Action Request System(R)  Server  Version 7.1.00 Build 200708221849
(c) Copyright 1991-2007 BMC Software, Inc.
cd /usr/ar

./ar_install: line 2439: test: too many arguments
Do you want to continue waiting for the AR System Server to start [y] 
  
390600 : This version of the Action Request System(R) is ready for use or 
evaluation without purchasing or activating an authorization key.
For unlimited capabilities, contact your sales representative. (ARNOTE 27)

Action Request System(R)  Fork Daemon  Version 7.1.00 Build 200708221849 (c) 
Copyright 2000-2007 BMC Software, Inc.


Creating the Admin user
AR System Server unable to create (390600, 0) for TCP.

(ARNOTE 0)
  Unable to receive indication that server is up.


(ARNOTE 0)
  ARMonitor child process (pid:25071) died with 256.
./arserverd

(ARNOTE 0)
  ARMonitor child process (pid:26053) started.
./arserverd
server: locale=[[ en_US.UTF-8 ]],
LANG=[[ en_US.UTF-8 ]] NLS_LANG=[[ american_america.AL32UTF8 ]]

Action Request System(R)  Server  Version 7.1.00 Build 200708221849
(c) Copyright 1991-2007 BMC Software, Inc.
Waiting for arserverd: sleep 60 seconds and retry [1/10].



Now I keep getting this scrolling across the screen:

390600 : This version of the Action Request System(R) is ready for use or 
evaluation without purchasing or activating an authorization key.
For unlimited capabilities, contact your sales representative. (ARNOTE 27)

Action Request System(R)  Fork Daemon  Version 7.1.00 Build 200708221849 (c) 
Copyright 2000-2007 BMC Software, Inc.
AR System Server unable to create (390600, 0) for TCP.

(ARNOTE 0)
  Unable to receive indication that server is up.


(ARNOTE 0)
  ARMonitor child process (pid:26053) died with 256.
./arserverd

(ARNOTE 0)
  ARMonitor child process (pid:27047) started.
./arserverd
server: locale=[[ en_US.UTF-8 ]],
LANG=[[ en_US.UTF-8 ]] NLS_LANG=[[ american_america.AL32UTF8 ]]

Action Request System(R)  Server  Version 7.1.00 Build 200708221849 (c) 
Copyright 1991-2007 BMC Software, Inc.

Any ideas? "AR System Server unable to create (390600, 0) for TCP." Only 
reference I found in the readme was an issue with IBM's DB2, but this is Oracle 
10G. 

Thanks,
James




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Re: Finally got 7.1 installed on SLES10SP2 with Oracle 10g, but arserver fails

[James Pifer]

On Mon, 2008-09-15 at 11:03 -0700, Joe DeSouza wrote:
> ** 
> 
> Is this a root or a non root install? If you have installed as
> non-root, have you modified the rpc as instructed during the install?
>  


root install. 

Thanks,
James

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Re: Error while saving Active Link

[Opela, Gary L CTR USAF AFMC 72 CS/SCBAH]

You can always manually validate the active link already exists by
running the following query:

select * from actlink where name = '
NDU:HPD:COI:IMOsConsole_100_OpenView ' although I'm sure that it will
find it. I have to agree with Matt Gayford, next time, try refreshing
your active link list to make sure that it had not already saved, and
then you  might have done, as Andy suggested, a save as.

To make querying the database quicker, I always create an admin-only,
display-only form with two character fields, both unlimited in length.
The first field is where I place my query, and then I have a button that
will do a set fields to the second character field with the results of
the query. I use it quite a lot instead of opening up SQL Enterprise
Manager. 

Thanks,

Gary Opela, Jr.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C.
Sent: Monday, September 15, 2008 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error while saving Active Link

** 

I usually just search the archives on Nabble
(http://www.nabble.com/ARS-(Action-Request-System)-f716.html) or the
Google group to get more information.

 

-Matt

 

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of kiran kodali
Sent: Monday, September 15, 2008 1:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error while saving Active Link

 

** 

Thanks Andy,

 

I don't know why that error occurred but, now its Ok. It is not
interrupting my work now.

Is there a place, where we can find info about these errors ( referring
to ARERR 345). 

On Mon, Sep 15, 2008 at 1:20 PM, Mayfield, Andy L.
<[EMAIL PROTECTED]> wrote:

** 

I can't say that I've ever had that problem.  Make sure that you're
selecting "Save" and not "Save As". That's the only thing I can think
of.

 

Andy L. Mayfield 
Sr. System Operation Specialist 
Alabama Power Company 
Office: 205-226-1805 
Cell: 205-288-9140 
SoLinc: 10*19140 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of kiran kodali
Sent: Monday, September 15, 2008 11:03 AM
To: arslist@ARSLIST.ORG
Subject: Error while saving Active Link

 

** 

Hi All,

 

I am getting this error msg, when i save the below AL
"Duplicate active link name : NDU:HPD:COI:IMOsConsole_100_OpenView
(ARERR 345)."

There is no existing AL with the same name. Please let me know your
ideas on, why this error is occuring.

Thanks
-- 
Kiran Kodali
Ph: 940-231-8524

__Platinum Sponsor: www.rmsportal.com 
ARSlist: "Where the Answers Are" html___ 

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ARSlist: "Where the Answers Are" html___ 




-- 
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Ph: 940-231-8524

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html___ 

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Re: Discovery Tools

[Bilinski, John]

Here are some Discovery Tools that I know for a fact that you can
download the Open-Source Integration projects from the Developers
network to integrate one of these discovery tools below with CMDB 2.1:

- LANDesk
- Microsoft SMS
- HP Open View 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank, Gordon M. (CMS/CTR)
Sent: Monday, September 15, 2008 3:35 PM
To: arslist@ARSLIST.ORG
Subject: Discovery Tools

Hello,

What types of Discovery Tools are available to discover attributes on
Windows, UNIX and Linux client and server platforms?

I would like to fully populate a 2.1 CMDB with hardware, software,
people, processes and peripherals.

Also, is there any feel for cost per client or agent or however they
price such tools? Are there any good white papers on this?

Gordon M. Frank
Lockheed Martin


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Discovery Tools

[Frank, Gordon M. (CMS/CTR)]

Hello,

What types of Discovery Tools are available to discover attributes on
Windows, UNIX and Linux client and server platforms?

I would like to fully populate a 2.1 CMDB with hardware, software,
people, processes and peripherals.

Also, is there any feel for cost per client or agent or however they
price such tools? Are there any good white papers on this?

Gordon M. Frank
Lockheed Martin

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CI VIEWER - Does it work for ANYBODY?

[Jase Brandon]

Hello All,
Does the CI Viewer work for Anyone?
If you can answer "Yes", please tell me what CMDB/CI Viewer  version you are
using.
Per support - I have upgraded from CMDB 2.0.1 "unpatched" to 2.0.1 Patch
006, reinstalled the CI Viewer and it still no workie, unless you have
Administrator permissions.


ARS 7.1 Patch 002
Windows 2005

Thanks,

Jase

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JOB: Column Technologies seeking Senior & Mid Level Remedy Consultants based in Dallas or Houston

[Melissa Wish]

We are seeking Mid and Senior level Remedy Consultants based in Texas-
preferably Houston or Dallas.

 

*These are permanent positions with generous salary, bonus, benefits and
vacation packages.  

 

If you're interested please email me your resume as a PDF or MS Word
document and we can coordinate a time to talk.

 

The job description is below.

 

You will be employed at Column Technologies as a Senior Remedy Consulting
Applications Engineer to architect, deploy, support, and in some cases,
train the Remedy product for our growing global customer base. Your
responsibilities will include but are not limited to:

* Install and configuration BMC Remedy applications
* Customize BMC Remedy applications

* Implement integrations with BMC Remedy applications

* Troubleshoot and support BMC Remedy based applications and systems

* Draft technical installation, configuration and customization
specification documents

* Conduct requirements gathering workshops

* Draft use cases and functional requirements documents

* Communicate strategies and best practices for product implementation

* Design custom or product-based solutions based on BMC Remedy applications

* Demonstrate BMC Remedy products to customers

* Respond to customer requests for product or solution information

* Estimate level of effort to design or deploy products or solutions

* Draft proposals and statements of work for solutions

* Provide technical assistance in a pre-sales capacity

* Mentor Junior Remedy Consultants


You will primarily serve our customers who are located in your region but
travel will be required based on project needs.

Thanks!

Melissa Wish 
Corporate Recruiter 
Column Technologies, Inc. 
Home Office: 718-399-2136 
Cell/Evenings: 917-748-7104 
E-Fax: 646-349-3799 
Email:   [EMAIL PROTECTED] 
  www.columnit.com 

BMC Remedy Partner of the Year 2000 - 2004  

BMC Solution Partner of the Year 2004 - 2006  

BMC Fastest Growing Worldwide Partner - 2006 

Inc. 500 Fastest Growing Private Companies - 2006 

BMC 2007 Americas and Worldwide Top Solution Provider

 

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OT: HP ServiceDesk & others

[Will Du Chene]

Hi all.

I have a question that is going to be a bit off topic, and I'd like to run
it up the flag to see who salutes.

Does anyone out there have first-hand experience with HP ServiceDesk? Most
importantly, how does it compare with the AR System in terms of pricing?
What are your experiences? Would you recommend it? If you are using
something other than the AR System, other than HP ServiceDesk, what are
you using and more importanly - would you recommend it?

Yes. I am looking for software options, and I DO NOT want to talk to a
sales reptile yet.

If you've got something that you wouldn't feel comfortable posting to the
list, please send it to me personally. I welcome all feedback, good and
otherwise.

Thanks in advance.

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unsubscribe

[Lombardi]

**

 

 

Action Request System discussion list(ARSList) [EMAIL PROTECTED]; on
behalf of Paula Lombardi [EMAIL PROTECTED]


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Creating new ITSM Notifications

[VanSickle, James W]

Fellow ARSListers

 

I am in need to create some new notifications for ITSM 7.x
Service Desk app Incident Management.  I would like to create these
notifications through the Notification Engine that is part of ITSM.
Remedy Support's KB database does not appear to have any information on
creating new notifications in the ITSM Notification Engine, and just
outlines how to troubleshoot existing ones that comes OOTB.  Can anyone
point me to an existing article/post about creating new notifications
through ITSM, or share any advice they have from their own experience?

 

Any information would be greatly appreciated.  I would like
to try to keep these customizations as close to using the existing
system and its workflow as possible.  If that is rather impractical or
inefficient given the workflow behind the Notification Engine, please
let me know.  Thank you for your time on this inquiry.

 

James Van Sickle

Remedy Developer

Office: 972-409-4902

Mobile: 214-399-1254

 


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Future or Ongoing Maintenance Tasks

[Payne, George]

Hey everyone,

 

AR Server: 7.0.01 P05

Server: AIX 5.3

Database: Oracle 10g

ITSM Suite: 7.0.01 P05 with Patch 9002 applied

 

Our Datacenter Manager would like to create tasks (or service requests)
for ongoing physical inventories of the data center.  Additionally, the
head of our Windows System Admin group would like to create ongoing
tasks (or service requests) for recurring maintenance activities.  

 

They would like to create one "job" for each of these items that would
create Incidents or Change Requests or Service Requests on a periodic
basis.

 

I could create a series of ESCALATIONS to create those, but it seems
that there was supposed to be some "out-of-the-box" functionality to
provide something like this.

 

We do own SLM if that could be leveraged for this in any way.

 

Thanks in advance,

George

 

George Payne

Corporate Applications Developer

Electric Reliability Council of Texas

(512) 248-3940

[EMAIL PROTECTED]


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Re: Caught Exception

[Joe DeSouza]

Try restarting the web server.. We had a similar problem on our test server a 
few days ago and restarting the web server resolved it.. We are on Tomcat and 
windows on our test boxes..
 
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.



- Original Message 
From: SUBSCRIBE arslist Melissa <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Friday, September 12, 2008 2:13:02 PM
Subject: Caught Exception

** 
I'm getting several user on our web client that are getting "Caught Exception 
't.LoadResultList' is null or not an object" when they go to the incident mgmt 
console.  Has anyone seen this before?  I cannot recreate it on my machine. 


ARS 7.01 patch 5 
MidTier  7.01 patch 5




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Re: Finally got 7.1 installed on SLES10SP2 with Oracle 10g, but arserver fails

[Joe DeSouza]

After stopping the services, ,do you have any runaway ARS related processes 
still running?? If so kill them and then start ARS...

Joe



- Original Message 
From: James Pifer <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, September 15, 2008 2:14:46 PM
Subject: Re: Finally got 7.1 installed on SLES10SP2 with Oracle 10g, but 
arserver fails

On Mon, 2008-09-15 at 11:03 -0700, Joe DeSouza wrote:
> ** 
> 
> Is this a root or a non root install? If you have installed as
> non-root, have you modified the rpc as instructed during the install?
>  


root install. 

Thanks,
James




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Re: Future or Ongoing Maintenance Tasks

[Roger Justice]

The Asset Management section allows scheduling which includes notifications and 
they can be recurring.


-Original Message-
From: Payne, George <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Mon, 15 Sep 2008 6:15 pm
Subject: Future or Ongoing Maintenance Tasks


** 

Hey everyone,

 

AR Server: 7.0.01 P05

Server: AIX 5.3

Database: Oracle 10g

ITSM Suite: 7.0.01 P05 with Patch 9002 applied

 

Our Datacenter Manager would like to create tasks (or service requests) for 
ongoing physical inventories of the data center.  Additionally, the head of our 
Windows System Admin group would like to create ongoing tasks (or service 
requests) for recurring maintenance activities.  

 

They would like to create one “job” for each of these items that would create 
Incidents or Change Requests or Service Requests on a periodic basis.

 

I could create a series of ESCALATIONS to create those, but it seems that there 
was supposed to be some “out-of-the-box” functionality to provide something 
like this.

 

We do own SLM if that could be leveraged for this in any way.

 

Thanks in advance,

George

 

George Payne

Corporate Applications Developer

Electric Reliability Council of Texas

(512) 248-3940

[EMAIL PROTECTED]

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ARERR [103] in midtier

[Sree Vyas]

Hello List,

I am getting this Error in midtier login,

ARS 7.1 patch 3
Midtier 7.1 patch 3
SQL 2005
Win2003

 The following error(s) occurred while trying to process your request:


ARERR [103]
Name parameter (or name field in a parameter) is longer than the maximum
allowed length.

What should I do with this solution
"Name parameter (or name field in a parameter) is longer than the maximum
allowed length.
The name specified was longer than the maximum length allowed
(AR_MAX_NAME_SIZE, 30
characters). Verify the name of the item, and retry the operation. Remember
that character strings
must be terminated by a 0 (zero) character."

Please suggest me exaclty whats happening with my mid tier :(

Vyas

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Re: ARERR [103] in midtier

[Joe DeSouza]

And this error does not happen on the Remedy Client tool?
 
Name Parameters are used in 'Advanced' workflows to dynamically read either the 
server name or the form name after manupulating the information in the fields 
created for holding these parameters..
 
Check what part of the workflow is throwing out this error so you get to know 
why and where your error is occuring..
 
Cheers
 
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.



- Original Message 
From: Sree Vyas <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, September 15, 2008 9:16:10 PM
Subject: ARERR [103] in midtier

** 
Hello List,

I am getting this Error in midtier login,

ARS 7.1 patch 3
Midtier 7.1 patch 3
SQL 2005
Win2003

The following error(s) occurred while trying to process your request: 


ARERR [103] 
Name parameter (or name field in a parameter) is longer than the maximum 
allowed length.

What should I do with this solution
"Name parameter (or name field in a parameter) is longer than the maximum 
allowed length.
The name specified was longer than the maximum length allowed 
(AR_MAX_NAME_SIZE, 30
characters). Verify the name of the item, and retry the operation. Remember 
that character strings
must be terminated by a 0 (zero) character."

Please suggest me exaclty whats happening with my mid tier :(

Vyas




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Re: ARERR [103] in midtier

[Sree Vyas]

Hi

Thanks for your email.

I am getting this error in Remedy Midtier web login page , when I am giving
user name and password in authentication page, I am getting this error.
The user name and password are same as in the User Form, and no error
happening on the Remedy Client tool. :(


Vyas.



On Mon, Sep 15, 2008 at 8:30 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote:

> **
>
> And this error does not happen on the Remedy Client tool?
>
>
>
> Name Parameters are used in 'Advanced' workflows to dynamically read either
> the server name or the form name after manupulating the information in the
> fields created for holding these parameters..
>
>
>
> Check what part of the workflow is throwing out this error so you get to
> know why and where your error is occuring..
>
>
>
> Cheers
>
> Joe D'Souza
> Remedy Developer / Consultant,
> Shyle Networks,
> New Jersey.
>
>
> - Original Message 
> From: Sree Vyas <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Monday, September 15, 2008 9:16:10 PM
> Subject: ARERR [103] in midtier
>
> ** Hello List,
>
> I am getting this Error in midtier login,
>
> ARS 7.1 patch 3
> Midtier 7.1 patch 3
> SQL 2005
> Win2003
>
>  The following error(s) occurred while trying to process your request:
>
>
> ARERR [103]
> Name parameter (or name field in a parameter) is longer than the maximum
> allowed length.
>
> What should I do with this solution
> "Name parameter (or name field in a parameter) is longer than the maximum
> allowed length.
> The name specified was longer than the maximum length allowed
> (AR_MAX_NAME_SIZE, 30
> characters). Verify the name of the item, and retry the operation. Remember
> that character strings
> must be terminated by a 0 (zero) character."
>
> Please suggest me exaclty whats happening with my mid tier :(
>
> Vyas
>
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Re: ARERR [103] in midtier

[Joe DeSouza]

The problem is not with the login page as there is no workflow that can be 
fired on the login page itself.. The error that is happening is happening after 
your login attempt.. So you either have some workflow defined on your home page 
after you login on either window open or loaded of the home page or you might 
be having a init form defined in your ar.cfg or conf file on the server that 
opens a init form in the background to fire some workflow on logon.. some of 
the workflow is using the 'Advanced' feature in the workflow to either 
dynamically put the form or server name value in a hidden field that is used by 
the workflow, and this field is probably having a length limitation..

IMHO, thats the direction you ought to be looking at to find the cause of your 
problem..

Joe



- Original Message 
From: Sree Vyas <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, September 15, 2008 9:46:23 PM
Subject: Re: ARERR [103] in midtier

** 
Hi

Thanks for your email.

I am getting this error in Remedy Midtier web login page , when I am giving 
user name and password in authentication page, I am getting this error.
The user name and password are same as in the User Form, and no error happening 
on the Remedy Client tool. :(


Vyas.


 
On Mon, Sep 15, 2008 at 8:30 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote:

** 
And this error does not happen on the Remedy Client tool?
 
Name Parameters are used in 'Advanced' workflows to dynamically read either the 
server name or the form name after manupulating the information in the fields 
created for holding these parameters..
 
Check what part of the workflow is throwing out this error so you get to know 
why and where your error is occuring..
 
Cheers
 
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.




- Original Message 
From: Sree Vyas <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, September 15, 2008 9:16:10 PM
Subject: ARERR [103] in midtier

** 
Hello List,

I am getting this Error in midtier login,

ARS 7.1 patch 3
Midtier 7.1 patch 3
SQL 2005
Win2003

The following error(s) occurred while trying to process your request: 


ARERR [103] 
Name parameter (or name field in a parameter) is longer than the maximum 
allowed length.

What should I do with this solution
"Name parameter (or name field in a parameter) is longer than the maximum 
allowed length.
The name specified was longer than the maximum length allowed 
(AR_MAX_NAME_SIZE, 30
characters). Verify the name of the item, and retry the operation. Remember 
that character strings
must be terminated by a 0 (zero) character."

Please suggest me exaclty whats happening with my mid tier :(

Vyas




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Increasing a field length

[Saravanan Palaniappan]

Hi List,

 

There is scenarion in my apllication which requires me to increase the
length of a field called Member list in the form AP:Role.

As of now the field length is 512 and I am planning to increase it to
1500. Will there be any impact in doing this?

Did any one tried this before? Please advice and this will save lot of
time.

 

Thanks & Regards

Saravanan Palaniappan

ITSM

 

"To teach and to learn, to laugh and make others laugh.  This is my
purpose.  Any day I don't do this was not worth the time it took to get
through it."

 




This message, including any attachments, contains confidential information 
intended for a specific individual and purpose, and is intended for the 
addressee only. Any unauthorized disclosure, use, dissemination, copying, or 
distribution of 
this message or any of its attachments or the information contained in this 
e-mail, or the taking of any action based on it, is strictly prohibited. If you 
are not the intended recipient, please notify the sender immediately by return 
e-mail and delete this message.



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Re: Increasing a field length

[Joe DeSouza]

You will need to check all other forms where the information from this form 
might be pushed into and increase the length of those corresponding fields - 
failing which you will get errors if the length of the data input is longer 
than the length available in those other forms.. Aside of that you do not have 
anything else to really consider.
 
Joe



- Original Message 
From: Saravanan Palaniappan <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, September 16, 2008 1:01:17 AM
Subject: Increasing a field length

** 
Hi List,
 
There is scenarion in my apllication which requires me to increase the length 
of a field called Member list in the form AP:Role.
As of now the field length is 512 and I am planning to increase it to 1500. 
Will there be any impact in doing this?
Did any one tried this before? Please advice and this will save lot of time.
 
Thanks & Regards
Saravanan Palaniappan
ITSM
 
"To teach and to learn, to laugh and make others laugh.  This is my purpose.  
Any day I don't do this was not worth the time it took to get through it."
 


This message, including any attachments, contains confidential information 
intended for a specific individual and purpose, and is intended for the 
addressee only. Any unauthorized disclosure, use, dissemination, copying, or 
distribution of 
this message or any of its attachments or the information contained in this 
e-mail, or the taking of any action based on it, is strictly prohibited. If you 
are not the intended recipient, please notify the sender immediately by return 
e-mail and delete this message.


 




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Regarding Unicode database

[anil RAI]

Hi,



If ORACLE database is non Unicode and ARS is connected with non

Unicode database.



We have to upgrade the ARS as unicode then who is responsible for

upgrading database to unicode supported.

I mean BMC provides any document or white paper about how the DATABASE

is upgraded to unicode.





Thanks & Regards

Anil


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Problem with document downloads?

[Joe DeSouza]

I was trying to download documents to Remedy RKM 7.2 but clicking on any of the 
documents ranging from RN's to config or install guides or others, I get page 
not found errors.. Is the site down??

Thanks for any information...

Joe D'Souza



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Re: Problem with document downloads?

[Rosemary]

yes, i'm having this issue also and have been advised that BMC are
looking into it.

R.

On 9/16/08, Joe DeSouza <[EMAIL PROTECTED]> wrote:
> I was trying to download documents to Remedy RKM 7.2 but clicking on any of
> the documents ranging from RN's to config or install guides or others, I get
> page not found errors.. Is the site down??
>
> Thanks for any information...
>
> Joe D'Souza
>
>
>
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