Re: FW: Escalation Notify Action
Yes, I'd checked that fact and the notified users have write permission for that field. I've changed the Mechanism value to Alert and the Text value to $Detalle$. The result was that the alert showed well. Moreover, I've got a server escalation log and the text of the e-mail has all the fields translated with the correct values. I've never had this problem with Filters. Could this problem be an escalation bug? Regards, Miguel 2008/9/18, Remedy-Administrator (ISI) [EMAIL PROTECTED]: ** Hi Miguel, Please find a copy from the help in the BMC Remedy Administrator: To be able to send the field contents, make sure that users being notified have permissions to view the contents. Hope this will help you. Regards Georgi -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Miguel Suarez Gomez *Sent:* Thursday, September 18, 2008 14:50 *To:* arslist@ARSLIST.ORG *Subject:* Fwd: Escalation Notify Action ** -- Forwarded message -- From: *Miguel Suárez Gómez* [EMAIL PROTECTED] Date: 18-sep-2008 12:16 Subject: Escalation Notify Action To: [EMAIL PROTECTED] Cc: Miguel Suárez Gómez [EMAIL PROTECTED] I'm working with ARS SYSTEM v5.1.2 in a Solaris Platform and I have the following problem: I have an escalation with a Notify Action, which has the 'Text' Field like this: Se ha creado la incidencia de ID: $Id Incidencia$ Prioridad: $Prioridad$ Sistema: $Sistema$ Estado de la incidencia: $Estado incidencia$ Descripción: $Descripcion breve$ Fecha de creación de la incidencia: $Fecha creacion incidencia$ (formato de la fecha: MM/DD/AA HH:MM:SS) Fecha Requerida de cierre: $Fecha comprometida$ (formato de la fecha: MM/DD/AA HH:MM:SS) y con la siguiente anotación en el diario: $Detalle$ and the 'Mechanism' is Email. Almost all the fields in de 'Text' ($Prioridad$, $Sistema$, ...) are replaced correctly with the values for the ticket, but the field '$Detalle$' appears whith a blank value unless it has another in the ticket. Does anyone knows what could be the problem? Thank you very much Miguel __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Inserting data in the T table directly from the database.
Hi, I am trying to insert data into T table directly from the database. I have also inserted the values (ENTRYID) in the respective H table. But the data is not getting reflected in the form. If anyone has any idea of this, pls share. With Regards, Anuj Dua ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Inserting data in the T table directly from the database.
Hi Anuj, You can insert the values in the respective T table as well as H table directly from the database. There is no issue. And it will populate in Form. Please recheck your query. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anuj DUA Sent: Friday, September 19, 2008 3:16 PM To: arslist@ARSLIST.ORG Subject: Inserting data in the T table directly from the database. Hi, I am trying to insert data into T table directly from the database. I have also inserted the values (ENTRYID) in the respective H table. But the data is not getting reflected in the form. If anyone has any idea of this, pls share. With Regards, Anuj Dua ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: active link fire condition..
In runif condition just give If $SCHEMA NAME$=Your Form Name AND $VUI$ = Your Appropriate View Name Else - Try this Bye, Manoj Jain On 9/19/08, priyanka_sareen [EMAIL PROTECTED] wrote: hi, i want to build a workflow which calculates and captures some date time field's difference in an integer field. I want to fire that workflow only when the requester view of form is opened. But, it is currently firing on support view of the form also, and since the fields i am talking about are not in the support view of the form, it thros me an error. what should be the run if condition of such an active link. -- View this message in context: http://www.nabble.com/active-link-fire-condition..-tp19566239p19566239.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Inserting data in the T table directly from the database.
Hi, I have checked this in my side value is reflecting in my side fill all the require field(Core field) then try again . Bye, Manoj Jain On 9/19/08, Anuj DUA [EMAIL PROTECTED] wrote: Hi, I am trying to insert data into T table directly from the database. I have also inserted the values (ENTRYID) in the respective H table. But the data is not getting reflected in the form. If anyone has any idea of this, pls share. With Regards, Anuj Dua ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Inserting data in the T table directly from the database.
If you are trying this in the User or Group form, it will fail due to a unique ID that is generated by the system. I've had someone do this before, and the request showed up in the results list, but not in the details pane. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anuj DUA Sent: Friday, September 19, 2008 4:46 AM To: arslist@ARSLIST.ORG Subject: Inserting data in the T table directly from the database. Hi, I am trying to insert data into T table directly from the database. I have also inserted the values (ENTRYID) in the respective H table. But the data is not getting reflected in the form. If anyone has any idea of this, pls share. With Regards, Anuj Dua ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Ranking rows in Oracle
Try using either the LIMIT or the TOP clause.. The usage of TOP if I am not mistaken is Select TOP n Column1, Column2,... from table_name order by Column[m] desc; since you want to order your output in a descending order on the column that you choose.. The use of limit is something like Select Column1, Column2 from table_name LIMIT 10 order by Column[m] desc; If this doesn't work try Select Column1, Column2 from table_name order by Column[m] desc LIMIT 10; Hope this helps.. Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, September 18, 2008 8:35:49 PM Subject: Ranking rows in Oracle ** Looking for some help in debugging my syntax - Remedy says I'm missing a parameter, but not which one. What I want to do is take a table with 100+ rows, and only return the 10 with the highest value in an integer field, ranked in descending order. Here's the syntax that's failing: SELECT Product_Categorization_Tier_1, Usage (SELECT Product_Categorization_Tier_1, Usage dense_rank() over (ORDER BY Usage desc) FROM CIS_PCT_ProductCategoryUsage) WHERE ((Company = '$11$') OR (Company = '- Global -')) AND (Help_Desk_Selection = 0) AND ((Assigned_Group = '$100217$') OR (Assigned_Group IS NULL)) AND (Status_PDA = 1) I'd appreciate some help on this one. Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Inserting data in the T table directly from the database.
If you are on Oracle, did you commit??? Inserts, updates, deletes, creates, drops among others need to be commited in Oracle... Joe - Original Message From: Anuj DUA [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, September 19, 2008 5:46:28 AM Subject: Inserting data in the T table directly from the database. Hi, I am trying to insert data into T table directly from the database. I have also inserted the values (ENTRYID) in the respective H table. But the data is not getting reflected in the form. If anyone has any idea of this, pls share. With Regards, Anuj Dua ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Inserting data in the T table directly from the database.
To be Frank, Why would you want to do this? In a secondary question, why did you purchase the Remedy ARS product, if you are going to perform SQL anyways? The ARS and its 4.5 GL interface is a very good and eliminate the need to perform manual SQL. I have yet to see a system which the ARS can not handle. Have you tried the ODBC interface? I see these types of posts all the time and I have to ask, If you want a low level SQL or API interface, why did you purchase BMC Remedy Action Request System? If built correctly, BMC Remedy ARS should save you in developer maintenance costs. On another note and to be helpful rather than critical, if you are going to update T Tables directly, you had better be very, very, very familiar with the Database Reference. Version 7.1 has a Database reference called, BMC Remedy Action Request System 7.1.00 Database Reference. It can be found on the BMC SupportWeb. Gordon M. Frank Lockheed Martin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of manoj jain Sent: Friday, September 19, 2008 8:26 AM To: arslist@ARSLIST.ORG Subject: Re: Inserting data in the T table directly from the database. ** Hi, I have checked this in my side value is reflecting in my side fill all the require field(Core field) then try again . Bye, Manoj Jain On 9/19/08, Anuj DUA [EMAIL PROTECTED] wrote: Hi, I am trying to insert data into T table directly from the database. I have also inserted the values (ENTRYID) in the respective H table. But the data is not getting reflected in the form. If anyone has any idea of this, pls share. With Regards, Anuj Dua ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Ranking rows in Oracle
I used the rowcount function, dropped the dense_rank, and re-inserted the order by usage, and it works now. Thanks to all! Rick On Fri, Sep 19, 2008 at 5:46 AM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Try using either the LIMIT or the TOP clause.. The usage of TOP if I am not mistaken is Select TOP n Column1, Column2,... from table_name order by Column[m] desc; since you want to order your output in a descending order on the column that you choose.. The use of limit is something like Select Column1, Column2 from table_name LIMIT 10 order by Column[m] desc; If this doesn't work try Select Column1, Column2 from table_name order by Column[m] desc LIMIT 10; Hope this helps.. Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, September 18, 2008 8:35:49 PM Subject: Ranking rows in Oracle ** Looking for some help in debugging my syntax - Remedy says I'm missing a parameter, but not which one. What I want to do is take a table with 100+ rows, and only return the 10 with the highest value in an integer field, ranked in descending order. Here's the syntax that's failing: SELECT Product_Categorization_Tier_1, Usage (SELECT Product_Categorization_Tier_1, Usage dense_rank() over (ORDER BY Usage desc) FROM CIS_PCT_ProductCategoryUsage) WHERE ((Company = '$11$') OR (Company = '- Global -')) AND (Help_Desk_Selection = 0) AND ((Assigned_Group = '$100217$') OR (Assigned_Group IS NULL)) AND (Status_PDA = 1) I'd appreciate some help on this one. Rick __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Inserting data in the T table directly from the database.
Because its much faster in some cases, possibly by an order of magnitude 10. Use what works best as the need dictates. BMC does direct sql stuff via jdbc with their SLM product. Axton Grams On Fri, Sep 19, 2008 at 8:50 AM, Frank, Gordon M. (CMS/CTR) [EMAIL PROTECTED] wrote: ** To be Frank, Why would you want to do this? In a secondary question, why did you purchase the Remedy ARS product, if you are going to perform SQL anyways? The ARS and its 4.5 GL interface is a very good and eliminate the need to perform manual SQL. I have yet to see a system which the ARS can not handle. Have you tried the ODBC interface? I see these types of posts all the time and I have to ask, If you want a low level SQL or API interface, why did you purchase BMC Remedy Action Request System? If built correctly, BMC Remedy ARS should save you in developer maintenance costs. On another note and to be helpful rather than critical, if you are going to update T Tables directly, you had better be very, very, very familiar with the Database Reference. Version 7.1 has a Database reference called, BMC Remedy Action Request System 7.1.00 Database Reference. It can be found on the BMC SupportWeb. Gordon M. Frank Lockheed Martin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of manoj jain Sent: Friday, September 19, 2008 8:26 AM To: arslist@ARSLIST.ORG Subject: Re: Inserting data in the T table directly from the database. ** Hi, I have checked this in my side value is reflecting in my side fill all the require field(Core field) then try again . Bye, Manoj Jain On 9/19/08, Anuj DUA [EMAIL PROTECTED] wrote: Hi, I am trying to insert data into T table directly from the database. I have also inserted the values (ENTRYID) in the respective H table. But the data is not getting reflected in the form. If anyone has any idea of this, pls share. With Regards, Anuj Dua ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
User crashes on mshtml.dll
Fellow ARSListers I have been working with BMC Support about this issue, and have been able to get very far. Has anyone seen this error message before and found either a potential cause or fix for it. The users who are getting the below message are running Windows XP Professional with Service Pack 2. I have tried the Remedy User clients 7.0.1 Patch 4, 7.0.1 Patch 9, and 7.1 Patch 4. In each case, the problem returns. During each installation, I delete all remaining files and registry settings of the previous Remedy client. The client appears to be crashing mostly when the user has the Remedy client minimized and is working in other programs. Those other programs vary from Microsoft Word, MS Excel, and Internet Explorer. When he is using IE, the user is only going to news sites of major online papers (no fancy blogs, online applications, or sites with questionable security). The only consistency in this situation is the below error message we keep finding in the Event Viewer. The crash appears to happen at completely random intervals too, and I cannot find any action they are consistently taking to cause the crash. Faulting application aruser.exe, version 7.1.0.4, faulting module mshtml.dll, version 6.0.2900.3395, fault address 0x00120911. Any information would be greatly appreciated. The hardware and software requirements of the workstation fall within the compatibility matrix's recommendations. The Remedy server itself is using ARS 7.0.1 Patch 4 with ITSM 7.0.2 Patch 4. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-399-1254 _ This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save, forward, or print this email or any of its attachments, and (c) immediately delete and/or destroy this email and its attachments and all electronic and physical copies thereof. Thank you. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User crashes on mshtml.dll
James, Is this isolated to a single user's machine? If so, have you explored re-imaging the machine and then using a new UT installation? I know it sounds extreme, but it is sometimes quicker to do for a one-off, hard to reproduce, possibly OS or 3rd Party Software related issue. J Matt From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of VanSickle, James W Sent: Friday, September 19, 2008 10:14 AM To: arslist@ARSLIST.ORG Subject: User crashes on mshtml.dll ** Fellow ARSListers I have been working with BMC Support about this issue, and have been able to get very far. Has anyone seen this error message before and found either a potential cause or fix for it. The users who are getting the below message are running Windows XP Professional with Service Pack 2. I have tried the Remedy User clients 7.0.1 Patch 4, 7.0.1 Patch 9, and 7.1 Patch 4. In each case, the problem returns. During each installation, I delete all remaining files and registry settings of the previous Remedy client. The client appears to be crashing mostly when the user has the Remedy client minimized and is working in other programs. Those other programs vary from Microsoft Word, MS Excel, and Internet Explorer. When he is using IE, the user is only going to news sites of major online papers (no fancy blogs, online applications, or sites with questionable security). The only consistency in this situation is the below error message we keep finding in the Event Viewer. The crash appears to happen at completely random intervals too, and I cannot find any action they are consistently taking to cause the crash. Faulting application aruser.exe, version 7.1.0.4, faulting module mshtml.dll, version 6.0.2900.3395, fault address 0x00120911. Any information would be greatly appreciated. The hardware and software requirements of the workstation fall within the compatibility matrix's recommendations. The Remedy server itself is using ARS 7.0.1 Patch 4 with ITSM 7.0.2 Patch 4. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-399-1254 _ This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save, forward, or print this email or any of its attachments, and (c) immediately delete and/or destroy this email and its attachments and all electronic and physical copies thereof. Thank you. _ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User crashes on mshtml.dll
do you have any view fields on any of the forms they might have open? If you do, are they set to refresh automatically, or is the page you are viewing set to refresh automatically? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of VanSickle, James W Sent: Friday, September 19, 2008 9:14 AM To: arslist@ARSLIST.ORG Subject: User crashes on mshtml.dll ** Fellow ARSListers I have been working with BMC Support about this issue, and have been able to get very far. Has anyone seen this error message before and found either a potential cause or fix for it. The users who are getting the below message are running Windows XP Professional with Service Pack 2. I have tried the Remedy User clients 7.0.1 Patch 4, 7.0.1 Patch 9, and 7.1 Patch 4. In each case, the problem returns. During each installation, I delete all remaining files and registry settings of the previous Remedy client. The client appears to be crashing mostly when the user has the Remedy client minimized and is working in other programs. Those other programs vary from Microsoft Word, MS Excel, and Internet Explorer. When he is using IE, the user is only going to news sites of major online papers (no fancy blogs, online applications, or sites with questionable security). The only consistency in this situation is the below error message we keep finding in the Event Viewer. The crash appears to happen at completely random intervals too, and I cannot find any action they are consistently taking to cause the crash. Faulting application aruser.exe, version 7.1.0.4, faulting module mshtml.dll, version 6.0.2900.3395, fault address 0x00120911. Any information would be greatly appreciated. The hardware and software requirements of the workstation fall within the compatibility matrix's recommendations. The Remedy server itself is using ARS 7.0.1 Patch 4 with ITSM 7.0.2 Patch 4. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-399-1254 _ This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save, forward, or print this email or any of its attachments, and (c) immediately delete and/or destroy this email and its attachments and all electronic and physical copies thereof. Thank you. _ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Server Group Licensing
Can anyone answer a question I have about setting up a Server Group in 6.3? I am in the process of setting up a load balancing production environment that will connect to one Database Server. I have licensing for Change, Help Desk and SLA Applications. Do I need a whole second set of production licenses on the second box when they are going to share the same name?? Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] www.devry.edu http://www.devry.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.jpg
Active Link Fires--However Set fields is NULL for one user and not for other
Hi List, I have got a weird problem. I have an Active link that fires on OPERATION=SET and it sets the field for some users and it wont do the same for other users. I checked the permission on Active Link and its set to public. I also verified all permissions on fields on both the forms, still no luck. I used the profile of the person for whom Active link sets the field and copied it over to the user's profile for whom the same active link wont do set fields. Also, turned on Active link logging but all i see is A=X B=Y C=Z for one user and for the other user with same profile, i see A= B= C= . Any Ideas? Oh, BTW, cache is already cleared. Thanks Chintan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
FTS Ignore Words list
It's been years since I configured FTS. What types of words should be on the Ignore Words list? Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Server Group Licensing
Hi, All Server-licenses and Floating-licenses are connected to the Host ID in version 6.3. These need to have license keys generated for each server. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Can anyone answer a question I have about setting up a Server Group in 6.3? I am in the process of setting up a load balancing production environment that will connect to one Database Server. I have licensing for Change, Help Desk and SLA Applications. Do I need a whole second set of production licenses on the second box when they are going to share the same name?? Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] www.devry.edu http://www.devry.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Active Link Fires--However Set fields is NULL for one user and not for other
Do you have a field 112 on the base form and the user 2 cannot see the particular record it is trying to pull? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chintan Shah Sent: Friday, September 19, 2008 9:22 AM To: arslist@ARSLIST.ORG Subject: Active Link Fires--However Set fields is NULL for one user and not for other ** Hi List, I have got a weird problem. I have an Active link that fires on OPERATION=SET and it sets the field for some users and it wont do the same for other users. I checked the permission on Active Link and its set to public. I also verified all permissions on fields on both the forms, still no luck. I used the profile of the person for whom Active link sets the field and copied it over to the user's profile for whom the same active link wont do set fields. Also, turned on Active link logging but all i see is A=X B=Y C=Z for one user and for the other user with same profile, i see A= B= C= . Any Ideas? Oh, BTW, cache is already cleared. Thanks Chintan. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: User crashes on mshtml.dll
I have one user where this problem happens most frequently, but others have also reported the problem to varying degrees. This issue started out with users reporting that their clients were crashing when they unlocked their workstations while they had the Change Management Console from ITSM 7 open. According to BMC Support, this was a known defect that was fixed in Patch 7 of the 7.0.1 Remedy User client. I went with Patch 9 on v7.0.1, and that appeared to resolve the issue for the majority of users. I have at least three users who are still having problems. I did more research with one of these users, and also found the crash also takes place when they are changing their Proxy settings in IE or open their Control Panel and look at their Network settings. The file named in the crash (mshtml.dll) keeps leading me to believe the source of the problem might be with a Data Visualization field. There is a DV field on the Change Management Console of ITSM 7 that references a Flashboard object. However, I cannot locate why a small group of users are experiencing these problems while the majority go about their days without any issue. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-399-1254 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt Sent: Friday, September 19, 2008 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] User crashes on mshtml.dll James, Is this isolated to a single user's machine? If so, have you explored re-imaging the machine and then using a new UT installation? I know it sounds extreme, but it is sometimes quicker to do for a one-off, hard to reproduce, possibly OS or 3rd Party Software related issue. :-) Matt From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of VanSickle, James W Sent: Friday, September 19, 2008 10:14 AM To: arslist@ARSLIST.ORG Subject: User crashes on mshtml.dll ** Fellow ARSListers I have been working with BMC Support about this issue, and have been able to get very far. Has anyone seen this error message before and found either a potential cause or fix for it. The users who are getting the below message are running Windows XP Professional with Service Pack 2. I have tried the Remedy User clients 7.0.1 Patch 4, 7.0.1 Patch 9, and 7.1 Patch 4. In each case, the problem returns. During each installation, I delete all remaining files and registry settings of the previous Remedy client. The client appears to be crashing mostly when the user has the Remedy client minimized and is working in other programs. Those other programs vary from Microsoft Word, MS Excel, and Internet Explorer. When he is using IE, the user is only going to news sites of major online papers (no fancy blogs, online applications, or sites with questionable security). The only consistency in this situation is the below error message we keep finding in the Event Viewer. The crash appears to happen at completely random intervals too, and I cannot find any action they are consistently taking to cause the crash. Faulting application aruser.exe, version 7.1.0.4, faulting module mshtml.dll, version 6.0.2900.3395, fault address 0x00120911. Any information would be greatly appreciated. The hardware and software requirements of the workstation fall within the compatibility matrix's recommendations. The Remedy server itself is using ARS 7.0.1 Patch 4 with ITSM 7.0.2 Patch 4. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-399-1254 This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save, forward, or print this email or any of its attachments, and (c) immediately delete and/or destroy this email and its attachments and all electronic and physical copies thereof. Thank you. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save,
Re: Active Link Fires--However Set fields is NULL for one user and not for other
Yes, I do have a field 112 on base form and a field of 2 on base form($USER$). Would that be an issue? The active link is pulling data from other form. Thanks for quick reply. Let me know how they are related. Regards, Chintan. --- On Fri, 9/19/08, Pargeter, Christie :CO IS [EMAIL PROTECTED] wrote: From: Pargeter, Christie :CO IS [EMAIL PROTECTED] Subject: Re: Active Link Fires--However Set fields is NULL for one user and not for other To: arslist@ARSLIST.ORG Date: Friday, September 19, 2008, 9:28 AM ** Do you have a field 112 on the base form and the user 2 cannot see the particular record it is trying to pull? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chintan Shah Sent: Friday, September 19, 2008 9:22 AM To: arslist@ARSLIST.ORG Subject: Active Link Fires--However Set fields is NULL for one user and not for other ** Hi List, I have got a weird problem. I have an Active link that fires on OPERATION=SET and it sets the field for some users and it wont do the same for other users. I checked the permission on Active Link and its set to public. I also verified all permissions on fields on both the forms, still no luck. I used the profile of the person for whom Active link sets the field and copied it over to the user's profile for whom the same active link wont do set fields. Also, turned on Active link logging but all i see is A=X B=Y C=Z for one user and for the other user with same profile, i see A= B= C= . Any Ideas? Oh, BTW, cache is already cleared. Thanks Chintan. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Active Link Fires--However Set fields is NULL for one user and not for other
The 112 field allows you to control who has access at the row level. So, if your 112 says PC Support only people that have the security group of PC Support can see the row. E.G. Req ID = 1112 = PC SupportShort = Problem with Monitor Req ID = 2112 = ApplicationShort = Problem with Payroll If user 1 is a member of PC Support they can see grab data about Req ID = 1 but not Req ID = 2. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chintan Shah Sent: Friday, September 19, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: Re: Active Link Fires--However Set fields is NULL for one user and not for other ** Yes, I do have a field 112 on base form and a field of 2 on base form($USER$). Would that be an issue? The active link is pulling data from other form. Thanks for quick reply. Let me know how they are related. Regards, Chintan. --- On Fri, 9/19/08, Pargeter, Christie :CO IS [EMAIL PROTECTED] wrote: From: Pargeter, Christie :CO IS [EMAIL PROTECTED] Subject: Re: Active Link Fires--However Set fields is NULL for one user and not for other To: arslist@ARSLIST.ORG Date: Friday, September 19, 2008, 9:28 AM ** Do you have a field 112 on the base form and the user 2 cannot see the particular record it is trying to pull? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chintan Shah Sent: Friday, September 19, 2008 9:22 AM To: arslist@ARSLIST.ORG Subject: Active Link Fires--However Set fields is NULL for one user and not for other ** Hi List, I have got a weird problem. I have an Active link that fires on OPERATION=SET and it sets the field for some users and it wont do the same for other users. I checked the permission on Active Link and its set to public. I also verified all permissions on fields on both the forms, still no luck. I used the profile of the person for whom Active link sets the field and copied it over to the user's profile for whom the same active link wont do set fields. Also, turned on Active link logging but all i see is A=X B=Y C=Z for one user and for the other user with same profile, i see A= B= C= . Any Ideas? Oh, BTW, cache is already cleared. Thanks Chintan. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARWARN 9351 error
Hi, I am on MidTier 7.1 Patch 3. I am not sure but I was able to pinpoint the error to an incident. When I click and open the incident it gives out the similar error message. I am able to work fine with my user tool. Only unusual thing I can find with the incident created was that it had an unusually long description close to 1000 KB. I am wondering if its a timing issue with Mid Tier? Can you please help me with that? Thanks Sivarama ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Inserting data in the T table directly from the database.
My response is: Buy more RAM! I know the world just found this funny, but several studies have shown that the largest cost of any Computer System in the last 15 - 20 years has been people cost and not hardware cost. ARS being a high Generation Language (GL) should be easier to maintain than the low end GLs (like SQL, Cobol, C, assembler). I would rank these as: Machine Language - 1 GL (good for landing on the moon in 1969, but not very maintainable) - Assembler - 2 GL (Fast and more English like than Machine Language) - C - 2.5 GL (bridges the gap between Assembler and 3 GL) - Cobol, Fortran, PL-1, Pascal - 3 GL (more English like than 2 GL, but a little slower because of templated code (I'm not going to get into compiler theory)) - Adabase Natural Cognos Powerbuilder or Nomad - 4 GL (more English like than 3 GL, but the same problems as a 3 GL) - SQL - 4 GL (faster than ARS) - Remedy ARS - 4.5 GL (GUI on top of SQL and more) - 5 GL - Artificial Intelligence assist (I don't believe this exists yet, except at MIT or other experimental organizations) ARS could do this with trend\statistical analysis built in. More RAM! - 6+ GL - Data from Star Trek the Next Generation or Terminator (whichever way you think) Hardware is now inexpensive and to improve performance by doing things in SQL, will bite you at some point (any eTang people out there?). Maintenance and documentation should always be considered when undertaking a task. Being a 4.5 GL, ARS tends to self-document also. Sounds like SLM is not very mature yet? If you have to plug speed code into it, then I would be a little wary of it at this point in time. Please understand, that I don't disagree with Use what works best as the need dictates because sometimes it is out of our control and we have to adapt. But I don't think this should be the rule. You purchased Remedy ARS for a reason. Use it! The paradigm has to shift. Too often management will look at the task and don't look at the overall people cost. The Higher the GL the less costly the maintenance. This has been true since Grace Hopper first pulled the moth out of the Enniac at University of PA. Consultants love this paradigm because they will always come out over budget. Computer Science has fallen behind reality. Hardware costs are not the major cost anymore. Heck, there's still textbooks that say the Cocomo model is the best way to size a system. Try a LOC count on a Remedy System? Are there any Computer Scientists anymore or are they all Microsoft certified engineers? Oh and by the way, if you are connecting to the T-Table, you'd better update the H-Tables, B-Tables, etc. as well. If you don't consider this you will have a mess. That's enough for today, :) Gordon M. Frank -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Friday, September 19, 2008 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: Inserting data in the T table directly from the database. Because its much faster in some cases, possibly by an order of magnitude 10. Use what works best as the need dictates. BMC does direct sql stuff via jdbc with their SLM product. Axton Grams On Fri, Sep 19, 2008 at 8:50 AM, Frank, Gordon M. (CMS/CTR) [EMAIL PROTECTED] wrote: ** To be Frank, Why would you want to do this? In a secondary question, why did you purchase the Remedy ARS product, if you are going to perform SQL anyways? The ARS and its 4.5 GL interface is a very good and eliminate the need to perform manual SQL. I have yet to see a system which the ARS can not handle. Have you tried the ODBC interface? I see these types of posts all the time and I have to ask, If you want a low level SQL or API interface, why did you purchase BMC Remedy Action Request System? If built correctly, BMC Remedy ARS should save you in developer maintenance costs. On another note and to be helpful rather than critical, if you are going to update T Tables directly, you had better be very, very, very familiar with the Database Reference. Version 7.1 has a Database reference called, BMC Remedy Action Request System 7.1.00 Database Reference. It can be found on the BMC SupportWeb. Gordon M. Frank Lockheed Martin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of manoj jain Sent: Friday, September 19, 2008 8:26 AM To: arslist@ARSLIST.ORG Subject: Re: Inserting data in the T table directly from the database. ** Hi, I have checked this in my side value is reflecting in my side fill all the require field(Core field) then try again . Bye, Manoj Jain On 9/19/08, Anuj DUA [EMAIL PROTECTED] wrote: Hi, I am trying to insert data into T table directly from the database. I have also inserted the values (ENTRYID) in the respective H table. But the data is not getting reflected in the form. If anyone has any idea of this, pls
Re: Active Link Fires--However Set fields is NULL for one user and not for other-ISSUE RESOLVED
Wow...that increases my knowledge. However, I resolved the issue. The whole process is something like this we got 2 systems: system X and system Y(Remedy) 1. user has id A on X system and id B on our Remedy System Y. 2. X submits a record on Y using id A. However, Y does not have a id A on User form record. As soon as created a new user record with ID B, Set fields started working for everybody!! Not sure if its related, but when I was using my ID before creating ID B, Set fields were working..still I think its a mystery for me as to what was happening there. Also, when some other folks were trying Active Link, it worked for them. So, its kind of an intermittent issue. Thanks everyone for all help. Regards, Chintan --- On Fri, 9/19/08, Pargeter, Christie :CO IS [EMAIL PROTECTED] wrote: From: Pargeter, Christie :CO IS [EMAIL PROTECTED] Subject: Re: Active Link Fires--However Set fields is NULL for one user and not for other To: arslist@ARSLIST.ORG Date: Friday, September 19, 2008, 9:54 AM ** The 112 field allows you to control who has access at the row level. So, if your 112 says PC Support only people that have the security group of PC Support can see the row. E.G. Req ID = 1 112 = PC Support Short = Problem with Monitor Req ID = 2 112 = Application Short = Problem with Payroll If user 1 is a member of PC Support they can see grab data about Req ID = 1 but not Req ID = 2. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chintan Shah Sent: Friday, September 19, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: Re: Active Link Fires--However Set fields is NULL for one user and not for other ** Yes, I do have a field 112 on base form and a field of 2 on base form($USER$). Would that be an issue? The active link is pulling data from other form. Thanks for quick reply. Let me know how they are related. Regards, Chintan. --- On Fri, 9/19/08, Pargeter, Christie :CO IS [EMAIL PROTECTED] wrote: From: Pargeter, Christie :CO IS [EMAIL PROTECTED] Subject: Re: Active Link Fires--However Set fields is NULL for one user and not for other To: arslist@ARSLIST.ORG Date: Friday, September 19, 2008, 9:28 AM ** Do you have a field 112 on the base form and the user 2 cannot see the particular record it is trying to pull? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chintan Shah Sent: Friday, September 19, 2008 9:22 AM To: arslist@ARSLIST.ORG Subject: Active Link Fires--However Set fields is NULL for one user and not for other ** Hi List, I have got a weird problem. I have an Active link that fires on OPERATION=SET and it sets the field for some users and it wont do the same for other users. I checked the permission on Active Link and its set to public. I also verified all permissions on fields on both the forms, still no luck. I used the profile of the person for whom Active link sets the field and copied it over to the user's profile for whom the same active link wont do set fields. Also, turned on Active link logging but all i see is A=X B=Y C=Z for one user and for the other user with same profile, i see A= B= C= . Any Ideas? Oh, BTW, cache is already cleared. Thanks Chintan. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: FTS Ignore Words list
FTS comes with a default list of Ignore Words. In general, these are connector words. Things like: the, of, then, them, and, or, with, etc. They are words which you do not want an underlying index built upon. Gordon M. Frank Lockheed Martin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, September 19, 2008 12:26 PM To: arslist@ARSLIST.ORG Subject: FTS Ignore Words list ** It's been years since I configured FTS. What types of words should be on the Ignore Words list? Rick __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Server Group Licensing
That is good for older versions.. In 6.3 they changed it around a bit... You only need AR Server licenses for all the servers, and Fixed and floating licenses including application licenses purchased for just one server. You can download the AR Server licenses purchased for individual servers directly using the online licensing interface.. You can also download all host id independent licenses (AR Fixed licenses basically) using the online interface. HOWEVER, do not download licenses depending on the hostid from the licensing interface for any of the servers.. Contact Remedy Support and let them know you want your AR Floating User licenses and your application licenses for use for servers behind a server group. Remedy Support will match the licenses you have purchased for that one single server for the rest of the servers for no additional cost to you, by taking the Server Group name, and adding a tag that you put in the License Information field that looks something like SERVERGROUP=CAYOTE assuming cayote was the name you chose for the server group. Contact a license support representative - and in case you get someone who isn't aware of this scheme, some of them aren't aware of it, insist you want to talk to someone else.. That has happened to me once even after I had used that scheme at one site - I was told by the support rep that I need to buy licenses for the other server - so I asked for a senior representative and got the licenses I wanted.. I'll be surprised if they have changed that policy as they said that this is a new licensing scheme and server groups henceforth would be licensed according to that... Hope this helps.. Joe - Original Message From: Misi Mladoniczky [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, September 19, 2008 12:28:23 PM Subject: Re: Server Group Licensing Hi, All Server-licenses and Floating-licenses are connected to the Host ID in version 6.3. These need to have license keys generated for each server. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Can anyone answer a question I have about setting up a Server Group in 6.3? I am in the process of setting up a load balancing production environment that will connect to one Database Server. I have licensing for Change, Help Desk and SLA Applications. Do I need a whole second set of production licenses on the second box when they are going to share the same name?? Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: [EMAIL PROTECTED] www.devry.edu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ITSM 7.0.3 - Esignature policies
All, Our QA dept is asking that for certain actions, the user should be prompted to re-authenticate into Remedy (mainly the mid-tier). They require that the user need to type their user name and password.. however I may be able to get away with just the password. Has anyone seen this type of requirement and if so, what is the best method to implement? For further info, my environment is AREA LDAP authentication and not allowing guest users. All users (even non-support) have user ID's within the system. SSO is used on the mid tier. Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Informatics Office: 631.858.7765 Mobile:646.483.2779 P Please consider the environment before printing this email ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Maintenance
Funny (not really) you should ask. I was told that I needed to purge the SMS Discovery product (which I did) because BMC was going to replace those licenses with SQL Discovery licenses. My maintenance is once again up for renewal and I just noticed that according to BMC I do not own the SQL product. Our rep who was working on this transfer has left the company. I must have sent out 200 emails to everyone from Doug Mueller on down about this and had countless conf calls. I assumed this was done. The last email I got from my rep said she was working with accounting on the swap. I really feel like screaming at the top of my lungs about this now! The more I deal with BMC the more disgusted I become. Brian -Original Message- From: Scott Brickell [mailto:[EMAIL PROTECTED] Sent: Friday, September 19, 2008 9:45 AM To: [EMAIL PROTECTED]; Sokol, Brian Cc: Scott Brickell Subject: Re: BMC Maintenance Hey Brian, What was the outcome with your support with BMC? Thank you, Scott On Tue, 2 Oct 2007 15:13:41 -0400, Sokol, Brian [EMAIL PROTECTED] wrote: I have a question on maintenance. We own several products one being SMS Discovery service which is now retired by BMC. They will provide support for the next year but will not provide any more upgrades. That being the case I wished to exclude it from our annual maintenance agreement. I am being told that I must fill out a purge agreement which states the following: 2. 3 CUSTOMER agrees that, once the License Purge has been completed, CUSTOMER has no right to use the original Product on the Current System. Now I thought when you buy a software license you own the license and can not be forced to pay maintenance for it. BMC is saying that I must pay maintenance for every one of their products that we have installed. This sounds very wrong to me. I understand we are not entitled to any support but we own the license and should be able to use the product. Right now our support maintenance has lapsed while I try to resolve this issue. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ ___ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Maintenance
What do their Sales Reps have to say about it? Joe - Original Message From: Sokol, Brian [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, September 19, 2008 3:01:51 PM Subject: Re: BMC Maintenance Funny (not really) you should ask. I was told that I needed to purge the SMS Discovery product (which I did) because BMC was going to replace those licenses with SQL Discovery licenses. My maintenance is once again up for renewal and I just noticed that according to BMC I do not own the SQL product. Our rep who was working on this transfer has left the company. I must have sent out 200 emails to everyone from Doug Mueller on down about this and had countless conf calls. I assumed this was done. The last email I got from my rep said she was working with accounting on the swap. I really feel like screaming at the top of my lungs about this now! The more I deal with BMC the more disgusted I become. Brian -Original Message- From: Scott Brickell [mailto:[EMAIL PROTECTED] Sent: Friday, September 19, 2008 9:45 AM To: [EMAIL PROTECTED]; Sokol, Brian Cc: Scott Brickell Subject: Re: BMC Maintenance Hey Brian, What was the outcome with your support with BMC? Thank you, Scott On Tue, 2 Oct 2007 15:13:41 -0400, Sokol, Brian [EMAIL PROTECTED] wrote: I have a question on maintenance. We own several products one being SMS Discovery service which is now retired by BMC. They will provide support for the next year but will not provide any more upgrades. That being the case I wished to exclude it from our annual maintenance agreement. I am being told that I must fill out a purge agreement which states the following: 2. 3 CUSTOMER agrees that, once the License Purge has been completed, CUSTOMER has no right to use the original Product on the Current System. Now I thought when you buy a software license you own the license and can not be forced to pay maintenance for it. BMC is saying that I must pay maintenance for every one of their products that we have installed. This sounds very wrong to me. I understand we are not entitled to any support but we own the license and should be able to use the product. Right now our support maintenance has lapsed while I try to resolve this issue. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ ___ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Maintenance
Anyone else have experience (in the last couple of years) with trying to end maintenance on a sub-set of licenses? As has been mentioned on some older threads, BMC is telling me that all though my company has Perpetual Ownership of a license, they lose the right to use the license if maintenance is discontinued. -Original Message- From: Sokol, Brian [mailto:[EMAIL PROTECTED] Sent: Friday, September 19, 2008 3:02 PM To: Brickell, Scott; [EMAIL PROTECTED] Subject: RE: BMC Maintenance Funny (not really) you should ask. I was told that I needed to purge the SMS Discovery product (which I did) because BMC was going to replace those licenses with SQL Discovery licenses. My maintenance is once again up for renewal and I just noticed that according to BMC I do not own the SQL product. Our rep who was working on this transfer has left the company. I must have sent out 200 emails to everyone from Doug Mueller on down about this and had countless conf calls. I assumed this was done. The last email I got from my rep said she was working with accounting on the swap. I really feel like screaming at the top of my lungs about this now! The more I deal with BMC the more disgusted I become. Brian -Original Message- From: Scott Brickell [mailto:[EMAIL PROTECTED] Sent: Friday, September 19, 2008 9:45 AM To: [EMAIL PROTECTED]; Sokol, Brian Cc: Scott Brickell Subject: Re: BMC Maintenance Hey Brian, What was the outcome with your support with BMC? Thank you, Scott On Tue, 2 Oct 2007 15:13:41 -0400, Sokol, Brian [EMAIL PROTECTED] wrote: I have a question on maintenance. We own several products one being SMS Discovery service which is now retired by BMC. They will provide support for the next year but will not provide any more upgrades. That being the case I wished to exclude it from our annual maintenance agreement. I am being told that I must fill out a purge agreement which states the following: 2. 3 CUSTOMER agrees that, once the License Purge has been completed, CUSTOMER has no right to use the original Product on the Current System. Now I thought when you buy a software license you own the license and can not be forced to pay maintenance for it. BMC is saying that I must pay maintenance for every one of their products that we have installed. This sounds very wrong to me. I understand we are not entitled to any support but we own the license and should be able to use the product. Right now our support maintenance has lapsed while I try to resolve this issue. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ ___ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OT: The website is down - video
Friday funny. I laugh hard every time I see this. http://www.youtube.com/watch?v=BcQ7RkyBoBc -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: The website is down - video
What a nightmare! But I laughed out loud! Drew Tulsa, OK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Maintenance
You do not loose the use of the license.. thats yours forever to use.. What you loose is maintenance which means if with the newer version if the license structure is changed like it did between 7.0 to 7.1, you wont able to upgrade to that new version as they are not liable to ship you the new version of those licenses.. Obviously you loose the ability to raise support calls for that particular product you discontinue too pay support for.. Joe - Original Message From: Brickell, Scott [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, September 19, 2008 3:31:27 PM Subject: Re: BMC Maintenance Anyone else have experience (in the last couple of years) with trying to end maintenance on a sub-set of licenses? As has been mentioned on some older threads, BMC is telling me that all though my company has Perpetual Ownership of a license, they lose the right to use the license if maintenance is discontinued. -Original Message- From: Sokol, Brian [mailto:[EMAIL PROTECTED] Sent: Friday, September 19, 2008 3:02 PM To: Brickell, Scott; [EMAIL PROTECTED] Subject: RE: BMC Maintenance Funny (not really) you should ask. I was told that I needed to purge the SMS Discovery product (which I did) because BMC was going to replace those licenses with SQL Discovery licenses. My maintenance is once again up for renewal and I just noticed that according to BMC I do not own the SQL product. Our rep who was working on this transfer has left the company. I must have sent out 200 emails to everyone from Doug Mueller on down about this and had countless conf calls. I assumed this was done. The last email I got from my rep said she was working with accounting on the swap. I really feel like screaming at the top of my lungs about this now! The more I deal with BMC the more disgusted I become. Brian -Original Message- From: Scott Brickell [mailto:[EMAIL PROTECTED] Sent: Friday, September 19, 2008 9:45 AM To: [EMAIL PROTECTED]; Sokol, Brian Cc: Scott Brickell Subject: Re: BMC Maintenance Hey Brian, What was the outcome with your support with BMC? Thank you, Scott On Tue, 2 Oct 2007 15:13:41 -0400, Sokol, Brian [EMAIL PROTECTED] wrote: I have a question on maintenance. We own several products one being SMS Discovery service which is now retired by BMC. They will provide support for the next year but will not provide any more upgrades. That being the case I wished to exclude it from our annual maintenance agreement. I am being told that I must fill out a purge agreement which states the following: 2. 3 CUSTOMER agrees that, once the License Purge has been completed, CUSTOMER has no right to use the original Product on the Current System. Now I thought when you buy a software license you own the license and can not be forced to pay maintenance for it. BMC is saying that I must pay maintenance for every one of their products that we have installed. This sounds very wrong to me. I understand we are not entitled to any support but we own the license and should be able to use the product. Right now our support maintenance has lapsed while I try to resolve this issue. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Preferences not getting saved
Hi Group, I have a question regarding remedy Mid-Tier 7.1 patch 3. When I am in the assignment work area (be it Overview console of the individual Incident Management Change Management Consoles), I am going to the preferences button, select set refresh interval rate, set the time to 1 min and saving it. But whenever I switch views or re-login the settings are lost. One more account of mine which has the AR Server administrator permission is able to retain the settings. This seems weird because the user community is complaining that they are not able to save the preferences and I definitely cannot give them the administrator permission. Can you tell me why this is happening and how to rectify it? I know this seems to be a dumb question but all the same can anyone help me. Thanks Sivarama ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
HTTP call from Run Process
Hi all, I am trying to figure out if there is any documentation on the fact that I can call http://abc.com?id=$FIELDNAME$; from the Run Process within the filter. Thanks Chintan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: HTTP call from Run Process
I know in the 6.3 books Appendix B shows all the Run Process commands you can do and there is a PERFORM-ACTION-OPEN-URL but I have only used it at the Active Link level and not the filter level. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chintan Shah Sent: Friday, September 19, 2008 2:23 PM To: arslist@ARSLIST.ORG Subject: HTTP call from Run Process ** Hi all, I am trying to figure out if there is any documentation on the fact that I can call http://abc.com?id=$FIELDNAME$; from the Run Process within the filter. Thanks Chintan. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: HTTP call from Run Process
The problem with trying to Open a URL with a Filter Run Process, is that it would open on the Server and not on the client. It would need to be an AL. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS Sent: Friday, September 19, 2008 2:27 PM To: arslist@ARSLIST.ORG Subject: Re: HTTP call from Run Process ** I know in the 6.3 books Appendix B shows all the Run Process commands you can do and there is a PERFORM-ACTION-OPEN-URL but I have only used it at the Active Link level and not the filter level. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chintan Shah Sent: Friday, September 19, 2008 2:23 PM To: arslist@ARSLIST.ORG Subject: HTTP call from Run Process ** Hi all, I am trying to figure out if there is any documentation on the fact that I can call http://abc.com?id=$FIELDNAME$; from the Run Process within the filter. Thanks Chintan. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SLM Question
Hi All Having installed the SLM Module, according to the manual, I now need to run the Integrator. Unfortunately the file does not exist. I have looked at the extracted file, and there is no file that matches the name of bmcarintegrationOS.bin Any one have any ideas where I can find this file? Or can I download it from somewhere? I need the Solaris version Many thanks shafqat ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: HTTP call from Run Process
I need to invoke it in a filter only as on the client side it wont work for my requirements. Basically, what I am looking for is to invoke a URL with couple of parameters from Remedy itself. Currently, we invoke a perl script from Remedy using Run Process and then Perl HTTP Lite invokes the URL. We want to get rid of perl script, so was just thinking what would be a viable option from filter to do it. Thanks everyone for looking into this. Regards, Chintan. --- On Fri, 9/19/08, Smith, Ron [TBC] [EMAIL PROTECTED] wrote: From: Smith, Ron [TBC] [EMAIL PROTECTED] Subject: Re: HTTP call from Run Process To: arslist@ARSLIST.ORG Date: Friday, September 19, 2008, 2:31 PM ** The problem with trying to Open a URL with a Filter Run Process, is that it would open on the Server and not on the client. It would need to be an AL. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS Sent: Friday, September 19, 2008 2:27 PM To: arslist@ARSLIST.ORG Subject: Re: HTTP call from Run Process ** I know in the 6.3 books Appendix B shows all the Run Process commands you can do and there is a PERFORM-ACTION-OPEN-URL but I have only used it at the Active Link level and not the filter level. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chintan Shah Sent: Friday, September 19, 2008 2:23 PM To: arslist@ARSLIST.ORG Subject: HTTP call from Run Process ** Hi all, I am trying to figure out if there is any documentation on the fact that I can call http://abc.com?id=$FIELDNAME$; from the Run Process within the filter. Thanks Chintan. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message.__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: HTTP call from Run Process
If you have Active Perl (or another similar package) installed on the server you can call the perl script directly. In a run process call c:\perl\bin\perl.exe script.pl -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chintan Shah Sent: Friday, September 19, 2008 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: HTTP call from Run Process ** I need to invoke it in a filter only as on the client side it wont work for my requirements. Basically, what I am looking for is to invoke a URL with couple of parameters from Remedy itself. Currently, we invoke a perl script from Remedy using Run Process and then Perl HTTP Lite invokes the URL. We want to get rid of perl script, so was just thinking what would be a viable option from filter to do it. Thanks everyone for looking into this. Regards, Chintan. --- On Fri, 9/19/08, Smith, Ron [TBC] [EMAIL PROTECTED] wrote: From: Smith, Ron [TBC] [EMAIL PROTECTED] Subject: Re: HTTP call from Run Process To: arslist@ARSLIST.ORG Date: Friday, September 19, 2008, 2:31 PM ** The problem with trying to Open a URL with a Filter Run Process, is that it would open on the Server and not on the client. It would need to be an AL. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS Sent: Friday, September 19, 2008 2:27 PM To: arslist@ARSLIST.ORG Subject: Re: HTTP call from Run Process ** I know in the 6.3 books Appendix B shows all the Run Process commands you can do and there is a PERFORM-ACTION-OPEN-URL but I have only used it at the Active Link level and not the filter level. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chintan Shah Sent: Friday, September 19, 2008 2:23 PM To: arslist@ARSLIST.ORG Subject: HTTP call from Run Process ** Hi all, I am trying to figure out if there is any documentation on the fact that I can call http://abc.com?id=$FIELDNAME$; from the Run Process within the filter. Thanks Chintan. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message.__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: HTTP call from Run Process
That is what we do now and want to get rid of it. Thanks Chintan. --- On Fri, 9/19/08, Pargeter, Christie :CO IS [EMAIL PROTECTED] wrote: From: Pargeter, Christie :CO IS [EMAIL PROTECTED] Subject: Re: HTTP call from Run Process To: arslist@ARSLIST.ORG Date: Friday, September 19, 2008, 2:56 PM ** If you have Active Perl (or another similar package) installed on the server you can call the perl script directly. In a run process call c:\perl\bin\perl.exe script.pl -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chintan Shah Sent: Friday, September 19, 2008 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: HTTP call from Run Process ** I need to invoke it in a filter only as on the client side it wont work for my requirements. Basically, what I am looking for is to invoke a URL with couple of parameters from Remedy itself. Currently, we invoke a perl script from Remedy using Run Process and then Perl HTTP Lite invokes the URL. We want to get rid of perl script, so was just thinking what would be a viable option from filter to do it. Thanks everyone for looking into this. Regards, Chintan. --- On Fri, 9/19/08, Smith, Ron [TBC] [EMAIL PROTECTED] wrote: From: Smith, Ron [TBC] [EMAIL PROTECTED] Subject: Re: HTTP call from Run Process To: arslist@ARSLIST.ORG Date: Friday, September 19, 2008, 2:31 PM ** The problem with trying to Open a URL with a Filter Run Process, is that it would open on the Server and not on the client. It would need to be an AL. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS Sent: Friday, September 19, 2008 2:27 PM To: arslist@ARSLIST.ORG Subject: Re: HTTP call from Run Process ** I know in the 6.3 books Appendix B shows all the Run Process commands you can do and there is a PERFORM-ACTION-OPEN-URL but I have only used it at the Active Link level and not the filter level. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chintan Shah Sent: Friday, September 19, 2008 2:23 PM To: arslist@ARSLIST.ORG Subject: HTTP call from Run Process ** Hi all, I am trying to figure out if there is any documentation on the fact that I can call http://abc.com?id=$FIELDNAME$; from the Run Process within the filter. Thanks Chintan. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message.__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLM Question
I saw this email you wrote to the list after I replied to the mail you sent me offline.. Unfortunately I do not have the Solaris version of the file.. What is the file listing that you see when you try to download the solaris version from Remedy's download page? The file should be called arintegrator (at least thats what it is called in Windows with an exe extension.) Joe - Original Message From: Shafqat Ayaz [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, September 19, 2008 5:33:21 PM Subject: SLM Question ** Hi All Having installed the SLM Module, according to the manual, I now need to run the Integrator. Unfortunately the file does not exist. I have looked at the extracted file, and there is no file that matches the name of bmcarintegrationOS.bin Any one have any ideas where I can find this file? Or can I download it from somewhere? I need the Solaris version Many thanks shafqat ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLM Question
After filtering it for Solaris, all I see is BMC Service Level Management BMC Service Level Mangement 7.1.00 BMC Service Level Management 7.0.03 thanks shafqat - Original Message From: Joe DeSouza [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, September 19, 2008 4:01:11 PM Subject: Re: SLM Question ** I saw this email you wrote to the list after I replied to the mail you sent me offline.. Unfortunately I do not have the Solaris version of the file.. What is the file listing that you see when you try to download the solaris version from Remedy's download page? The file should be called arintegrator (at least thats what it is called in Windows with an exe extension.) Joe - Original Message From: Shafqat Ayaz [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, September 19, 2008 5:33:21 PM Subject: SLM Question ** Hi All Having installed the SLM Module, according to the manual, I now need to run the Integrator. Unfortunately the file does not exist. I have looked at the extracted file, and there is no file that matches the name of bmcarintegrationOS.bin Any one have any ideas where I can find this file? Or can I download it from somewhere? I need the Solaris version Many thanks shafqat __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLM Question
Are you on the patch downloads or the product download? Chances are it may not be found in the patches.. I cannot say this for sure as I don't quite remember, but you will definitely find that file in the base version available under product download.. Try there let me know if you can find it there.. Also if its not there, try unzipping what you have downloaded. Maybe for solaris it is in the main gz file? Joe - Original Message From: Shafqat Ayaz [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, September 19, 2008 7:09:52 PM Subject: Re: SLM Question ** After filtering it for Solaris, all I see is BMC Service Level Management BMC Service Level Mangement 7.1.00 BMC Service Level Management 7.0.03 thanks shafqat - Original Message From: Joe DeSouza [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, September 19, 2008 4:01:11 PM Subject: Re: SLM Question ** I saw this email you wrote to the list after I replied to the mail you sent me offline.. Unfortunately I do not have the Solaris version of the file.. What is the file listing that you see when you try to download the solaris version from Remedy's download page? The file should be called arintegrator (at least thats what it is called in Windows with an exe extension.) Joe - Original Message From: Shafqat Ayaz [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, September 19, 2008 5:33:21 PM Subject: SLM Question ** Hi All Having installed the SLM Module, according to the manual, I now need to run the Integrator. Unfortunately the file does not exist. I have looked at the extracted file, and there is no file that matches the name of bmcarintegrationOS.bin Any one have any ideas where I can find this file? Or can I download it from somewhere? I need the Solaris version Many thanks shafqat ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: HTTP call from Run Process
You could look into wget and curl. Both of these can be used to launch a URL you build as a string inside remedy, and then pass as an argument. It's sorta the same as running your perl script except that you can create the URL in a filter. Wget is the older and clunkier of the two, but you can redirect whatever comes back from your URL into a file and then do other interesting things with that file. You could, for example, launch the url with wget, save the web pages that comes back in a file with a .html suffix and then attach that file to an attachment field as proof that your URL did whatever it does I am pretty sure curl has a windows version, not sure about wget and not in a position to check now Hope this helps, Doug .. Original Message ... On Fri, 19 Sep 2008 15:39:35 -0700 Chintan Shah [EMAIL PROTECTED] wrote: ** That is what we do now and want to get rid of it. Thanks Chintan. --- On Fri, 9/19/08, Pargeter, Christie :CO IS [EMAIL PROTECTED] wrote: From: Pargeter, Christie :CO IS [EMAIL PROTECTED] Subject: Re: HTTP call from Run Process To: arslist@ARSLIST.ORG Date: Friday, September 19, 2008, 2:56 PM ** If you have Active Perl (or another similar package) installed on the server you can call the perl script directly. In a run process call c:\perl\bin\perl.exe script.pl -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chintan Shah Sent: Friday, September 19, 2008 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: HTTP call from Run Process ** I need to invoke it in a filter only as on the client side it wont work for my requirements. Basically, what I am looking for is to invoke a URL with couple of parameters from Remedy itself. Currently, we invoke a perl script from Remedy using Run Process and then Perl HTTP Lite invokes the URL. We want to get rid of perl script, so was just thinking what would be a viable option from filter to do it. Thanks everyone for looking into this. Regards, Chintan. --- On Fri, 9/19/08, Smith, Ron [TBC] [EMAIL PROTECTED] wrote: From: Smith, Ron [TBC] [EMAIL PROTECTED] Subject: Re: HTTP call from Run Process To: arslist@ARSLIST.ORG Date: Friday, September 19, 2008, 2:31 PM ** The problem with trying to Open a URL with a Filter Run Process, is that it would open on the Server and not on the client. It would need to be an AL. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 --- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS Sent: Friday, September 19, 2008 2:27 PM To: arslist@ARSLIST.ORG Subject: Re: HTTP call from Run Process ** I know in the 6.3 books Appendix B shows all the Run Process commands you can do and there is a PERFORM-ACTION-OPEN-URL but I have only used it at the Active Link level and not the filter level. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chintan Shah Sent: Friday, September 19, 2008 2:23 PM To: arslist@ARSLIST.ORG Subject: HTTP call from Run Process ** Hi all, I am trying to figure out if there is any documentation on the fact that I can call http://abc.com?id=$FIELDNAME$; from the Run Process within the filter. Thanks Chintan. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message.__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ Doug Blair Remedy Skilled Professional doug at blairing dotcom +1 224-558-5462 Sent from my Treo, usual caveats apply ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Changed field size on a Field
Hi All, Basically we updated a field size through the Admin Tool. This was a character field. The SQL DB froze up and the job crashed. So my question is this we have a Z temp field that was created and since the orginal field is nvarchar and the new update makes it a ntext field. Since this Z field is still there and not completing. We are unable to use the field or update the field in anyway. Is there anyway to clean up this Z temp field with out any restore? Running 7.0.1 patch 2 Thanks for you time Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: HTTP call from Run Process
Thanks a lot Doug. I was looking into wget and found that it will be used for downloading HTML files(will look into it more though as per your suggestions). The URL I am calling is basically a Servlet URL which needs some data values from Remedy and all it will return is an HTTP Code. Thanks once again for looking into this deeply. I will explore wget more since we are on Solaris. Regards, Chintan. --- On Fri, 9/19/08, Doug Blair [EMAIL PROTECTED] wrote: From: Doug Blair [EMAIL PROTECTED] Subject: Re: HTTP call from Run Process To: arslist@ARSLIST.ORG Date: Friday, September 19, 2008, 4:53 PM You could look into wget and curl. Both of these can be used to launch a URL you build as a string inside remedy, and then pass as an argument. It's sorta the same as running your perl script except that you can create the URL in a filter. Wget is the older and clunkier of the two, but you can redirect whatever comes back from your URL into a file and then do other interesting things with that file. You could, for example, launch the url with wget, save the web pages that comes back in a file with a .html suffix and then attach that file to an attachment field as proof that your URL did whatever it does I am pretty sure curl has a windows version, not sure about wget and not in a position to check now Hope this helps, Doug .. Original Message ... On Fri, 19 Sep 2008 15:39:35 -0700 Chintan Shah [EMAIL PROTECTED] wrote: ** That is what we do now and want to get rid of it. Thanks Chintan. --- On Fri, 9/19/08, Pargeter, Christie :CO IS [EMAIL PROTECTED] wrote: From: Pargeter, Christie :CO IS [EMAIL PROTECTED] Subject: Re: HTTP call from Run Process To: arslist@ARSLIST.ORG Date: Friday, September 19, 2008, 2:56 PM ** If you have Active Perl (or another similar package) installed on the server you can call the perl script directly. In a run process call c:\perl\bin\perl.exe script.pl -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chintan Shah Sent: Friday, September 19, 2008 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: HTTP call from Run Process ** I need to invoke it in a filter only as on the client side it wont work for my requirements. Basically, what I am looking for is to invoke a URL with couple of parameters from Remedy itself. Currently, we invoke a perl script from Remedy using Run Process and then Perl HTTP Lite invokes the URL. We want to get rid of perl script, so was just thinking what would be a viable option from filter to do it. Thanks everyone for looking into this. Regards, Chintan. --- On Fri, 9/19/08, Smith, Ron [TBC] [EMAIL PROTECTED] wrote: From: Smith, Ron [TBC] [EMAIL PROTECTED] Subject: Re: HTTP call from Run Process To: arslist@ARSLIST.ORG Date: Friday, September 19, 2008, 2:31 PM ** The problem with trying to Open a URL with a Filter Run Process, is that it would open on the Server and not on the client. It would need to be an AL. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR [EMAIL PROTECTED] 503-216-7866 --- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS Sent: Friday, September 19, 2008 2:27 PM To: arslist@ARSLIST.ORG Subject: Re: HTTP call from Run Process ** I know in the 6.3 books Appendix B shows all the Run Process commands you can do and there is a PERFORM-ACTION-OPEN-URL but I have only used it at the Active Link level and not the filter level. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chintan Shah Sent: Friday, September 19, 2008 2:23 PM To: arslist@ARSLIST.ORG Subject: HTTP call from Run Process ** Hi all, I am trying to figure out if there is any documentation on the fact that I can call http://abc.com?id=$FIELDNAME$; from the Run Process within the filter. Thanks Chintan. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message.__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ Doug Blair Remedy Skilled Professional doug at
