JOB: Remedy Developer Openings with Research In Motion

[Stephen Earl]

All,
There are currently several openings for Remedy Developers and other posts
on RIM's Ticketing & CMDB Development team available with Research In Motion
working from various locations including: Waterloo, ON, Atlanta, US and
Slough, UK.

If you are interested in finding out more or applying for any of the
positions please go to http://www.rim.com/careers and choose either Americas
or EMEA, search for 'Remedy' in Keywords and the postings will come up.

Please note that I am not able to accept applications, resumes or CV's
directly. If you are interested you must apply via the RIM Careers website.

Thanks
Stephen

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Re: Indexes on DSL (was Re: Archiving SLM:Measurement)

[Phil Murnane]

Thad:

Since I was "on the clock" as a contractor when I built those indexes, I'll 
have to ask the customer if they mind my sharing the work product.  
Technically, the IP belongs to them.  I'll shoot an email off, and if I get a 
reply, I'll post the info here on the list.

Anyone else who may have done the same work in-house might be able to share 
their recommendations... anyone... Bueller... anyone?

--Phil





From: Thad K Esser 
To: arslist@ARSLIST.ORG
Sent: Monday, December 22, 2008 5:42:58 PM
Subject: Indexes on DSL (was Re: Archiving SLM:Measurement)

** 
Phil, 

Any chance you have the list of indexes
you added to the DSL or other tuning work you did for it?  My first
data import was pretty painful.  If not, I can work through it, but
thought if you had a list handy, it'd save me some time. 

Thanks in advance,
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."--
Richard Bach 




Phil Murnane   
Sent by: "Action Request System
discussion list(ARSList)"  
12/19/2008 11:35 AM 
Please respond to
arslist@ARSLIST.ORG 
 To arslist@ARSLIST.ORG  
cc 
 
Subject Re: Archiving SLM:Measurement 

 
 
 


**  
William:

At one customer site, we added some indexes to help those Push Fields If
conditions and avoid the table scans.  SLM benefits quite a bit from
some DB tuning.  So does the DSL, but that's another topic. :)

--Phil 


From: Howard Richter 
To: arslist@ARSLIST.ORG
Sent: Friday, December 19, 2008 11:53:26 AM
Subject: Re: Archiving SLM:Measurement

**  
Bill, 
  
On my past two systems (that had SLM) we
trashed anything in the SLM:Measurement, older then 30 days and that was
not tied to active ticket. I think we were able to report, but I don't
remember from where. 
  
hbr
-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270 
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the Answers Are" html___ 

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Re: Assignment Engine - can it be used for just one group

[Doug Blair]

Christine,

The answer is yes, you're on the right track, and we've done it.

We wanted to do exactly what you asked - AE rules for one support group 
only. The safest thing is to leave all the AE rules installed out of the 
box alone (you might want them again someday) and build a new set of AE 
rules. Ours have names like General Assignment - Custom, Change Manager - 
Custom and so forth (those won't show up on the application configuration 
menu until you enter them in another table - sorry, forgot the name!)

The General Assignment - Custom method contains rules which include the 
Support Group field from the request form in the rule qualification, and 
pull their assignees from the General Assignment form (which is baaically 
support group membership).  The rule (paraphrasing here - I'm not at work) 
is something like

Support Group on Request Form = Service Desk and Support Group on 
Assignment Form = SGP0123 and Status = Enabled and Assignment 
Availability = Yes

and the metthod (in our case) is load balance by number.

and that gets you a login you can assign. The first part of that will only 
be true for the Service Desk tickets, and all the other tickets get no 
assignee

Get ya started?

Doug


.. Original Message ...
On Mon, 22 Dec 2008 10:41:31 -0800 Christine  
wrote:
>I'm still kind of new to Remedy ARS and am looking into the Assignment
>Engine. Is it possible to turn this on for just one workgroup? We have
>the Requestor Console setup and it assigns tickets to the help desk
>and other groups. I am wondering if I can setup the Assignment Engine
>for just the help desk group.
>
>I've been reading the documentation and I wonder if using the
>Assignment Rule for 'where the workgroup = helpdesk' would allow round
>robin Assignment for help desk persons but would leave the current
>Requestor Console group assignment for other groups in place.
>
>Thanks much!
>
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Doug Blair
Remedy Skilled Professional
doug  blairing com
+1 224-558-5462
Sent from my Treo, usual caveats apply

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Indexes on DSL (was Re: Archiving SLM:Measurement)

[Thad K Esser]

Phil,

Any chance you have the list of indexes you added to the DSL or other 
tuning work you did for it?  My first data import was pretty painful.  If 
not, I can work through it, but thought if you had a list handy, it'd save 
me some time.

Thanks in advance,
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach




Phil Murnane  
Sent by: "Action Request System discussion list(ARSList)" 

12/19/2008 11:35 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Archiving SLM:Measurement






** 
William:

At one customer site, we added some indexes to help those Push Fields If 
conditions and avoid the table scans.  SLM benefits quite a bit from some 
DB tuning.  So does the DSL, but that's another topic. :)

--Phil

From: Howard Richter 
To: arslist@ARSLIST.ORG
Sent: Friday, December 19, 2008 11:53:26 AM
Subject: Re: Archiving SLM:Measurement

** 
Bill,
 
On my past two systems (that had SLM) we trashed anything in the 
SLM:Measurement, older then 30 days and that was not tied to active 
ticket. I think we were able to report, but I don't remember from where.
 
hbr
-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
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Group e-mail notifications not being sent

[Harry Pugh]

Hi,

 

I have an ITSM 7 (7.1.002 patch 7, ARS 7.1) environment with e-mail
notifications enabled but the support group e-mail notifications (ie, if
a ticket gets assigned to a support group) are no longer being sent out.
I've traced the problem back to a day before thanksgiving, so no
administrative changes to the system occurred at that time. Individual
e-mails are being sent out (ie, if a ticket gets assigned directly to
someone) just fine. I've tried restarting the e-mail engine service
since that typically fixes our problems but the messages aren't even
showing up in the E-mail Messages form so they don't even appear to be
getting created in Remedy.

 

Has anyone seen this? Any clues as to where to re-enable these
notifications?

 

Thanks! 

Mike Pugh
Software Engineer

AMERICAN SYSTEMS
13990 Parkeast Circle
Chantilly, VA 20151
www.AmericanSystems.com

phone: (703) 968-5265
mobile: (203) 434-5082
harry.p...@americansystems.com

"Contractor of the Year - 5th Annual Greater Washington Government Contractor 
Awards" 

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<>

RESOLVED: Re: AIE Import Stops at 130000 Records

[Peter Romain]

Thanks for the suggestion Henry.

There is a chunk size for getting the CMDB keys but no such setting for
getting the external data.

The problem appears to have been a resource issue on the BMC Config
Discovery database virtual server. This was moved to new hardware for
other reasons and his seems to have solved the problem. The 600,000 CIs
now import fine.

As far as the memory required for the AIE engine is concerned I got no
help from BMC. The manuals indicate that it should use almost all the 2GB
available to it on Windows but it uses only a couple of hundred meg.

The logs indicate that external data is dealt with in chunks of 10,000
records. This would give the memory usage I see.

Thanks to all those that responded to this.

Cheers

Peter


> There's a chunk size parameter in aie's reg file - perhaps making the
> chunks smaller might be of benefit here?
>
>
>
>
>
> Peter Romain 
> Sent by: "Action Request System discussion list(ARSList)"
> 
> 11/24/2008 05:01 PM
> Please respond to
> arslist@ARSLIST.ORG
>
>
> To
> arslist@ARSLIST.ORG
> cc
>
> Subject
> AIE Import Stops at 13 Records
>
>
>
>
>
>
> Hi All,
>
> I am testing the BMC Config Management integration to CMDB via AIE and am
> running into an issue with the application and patch exchanges.
>
> CM has ~60 applications but after importing ~13 the creation of
> new CMDB CIs stops. The logs show that AIE is still attempting to create
> CIs but that these fail because the CMDB Name field is being set to null.
>
> The application exchange is running in its own AIE instance and has 12
> threads allocated.
>
> Could I be hitting a fundamental AIE process memory limit on Windows?
>
> Has anyone else seen this issue?
>
> Cheers
>
> Peter
> ARS 7.01 Patch 3
> CMDB 2.01 Patch 7
> AIE 7.1 Patch 4
> Windows 2003 Server
> SQLServer 2005
>
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Re: Calling an AL Guide through an Escalation

[Ibrahim Akar]

Yeah - I do not think this is possible either. Thanks.
-Ibrahim Akar
http://www.pyrasoft.com

PLEASE CONSIDER THE ENVIRONMENT BEFORE PRINTING THIS EMAIL



On Mon, Dec 22, 2008 at 1:02 PM, Ibrahim Akar  wrote:

> We are using a series of Active Links to dynamically Auto-Generate CI Names
> once the CI is created. Filters were OK but because of the multitude of
> joins that CI forms represent the filters were not very reliable, so we
> decided to go with a series of Active Links fired through a Guide.
> The issue we have now is that we have 1000s of CIs that also need the names
> updated and we are hoping to do this without having to ask our users to
> modify each CI individually.
>
> After reading the entire Workflow objects manual (ARS 7) I was wondering if
> this would work
>
> Run Process on an Escalation that runs this
>
> PERFORM-ACTION-ACTIVE-LINK 8which I am hoping will fire my AL that will
> call the Guide. (yeah right.. :-)
>
> For some reason I do not feel this will work but then again this is ARS.
> Will this work and if not what will?
>
> Thanks and have a Merry Xmas.
>
> --
> -Ibrahim Akar
> http://www.pyrasoft.com
>
> PLEASE CONSIDER THE ENVIRONMENT BEFORE PRINTING THIS EMAIL
>
>
>

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OT: Contractor Available

[Kelly Heikkila]

Hello Listers-

I'm wanted to let everyone know I'm available for contract work in the  
coming year.  For those of you who haven't met me, I was with Kinetic  
Data for 8 years and was the architect and lead developer for  
Kinetic's outstanding suite of apps including Kinetic Request, Kinetic  
Survey, and Kinetic Calendar (get in contact with John Sundberg at  
Kinetic if you'd like a reference).  I left Kinetic in November to  
form my own company called :coderow, doing consulting and building  
custom browser-based business applications.


I have been doing Remedy for 8 years, Java for 5, Ruby/Rails for 2,  
and HTML/JavaScript/CSS for over 10 years.


I am most  interested in Remedy or Remedy-related projects including:
-Customizations
-Integrations
-Application Architecture/Design & Reviews
-Team Lead for a specific project/duration
-Kinetic app implementations/consulting

However, I'm avoiding ITSM 7 implementations or long-term engagements.

I am available for travel for an interesting project.  Send me an  
email directly or give me a call if you'd like to discuss a project.


Kelly Heikkila
:coderow
612-216-0028
ke...@coderow.com
www.coderow.com






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Documenting Modification Suggestions

[Wheeler, Dylan]

Hi Listers,
I was wondering what you all have used to document modifications. I'm  
at a new company and we're planning out our next major ITSM upgrade.  
Unfortunately, only some of the modifications were documented codewise.


They currently have some of the modifications documented in Excel  
listing the request and the code modified/added. In the past I  
preferred using some ARS forms to document the forms and workflow  
added/modified/disabled for each mod.


Have you used anything different with success?

Dylan Wheeler
Pacific Life

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Re: OT: ARUtilities holiday special (ending soon)

[Joe DeSouza]

I am not sure if RDP does it or not but the last version of AR Utilities that I 
used courtesy BearingPoint when they bought it for me as it was deemed useful 
on one of my projects with them, I know that AR Utilities didn't have that 
feature as well.

The ability to run a check on the meta data for consistencies. Run several 
queries to the meta data to find any possible inconsistencies. I have in the 
past come across silly inconsistencies such as a field that was deleted from a 
form was referenced in the sort order of the form, so exporting that form and 
trying to import it would fail as that field would not be found. Similar 
inconsistencies may be found in the index meta data as well.

Also inconsistencies such as deleted fields and their presense in the workflow 
in the form of field mapping on set field actions or push field actions.

BMC had once given me a set of queries to be run against the DB to find some of 
these, but those queries were 'slightly buggy' and I had to clean them before 
running them. I do not know if I have a copy of the corrected version of those 
queries but if you think you might find those useful I'll remember to send them 
if I come across them again.

Joe




From: "rem...@arutilities.com" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, December 17, 2008 6:19:37 PM
Subject: Re: OT: ARUtilities holiday special (ending soon)

Hey Steve,

Tell me some of the things that RDP does that ARUtilities should, and I
will give you a free license key for ARUtilities 7.0
If i can add some new features everyone would be happy, and I haven't had
the chance to look at RDP.

And, yes, still at CGI. I am wondering though how i would be able to break
out into the self employment world that you did. Do you know the best
headhunter to contact? And is it worth the effort?


Les

> You are such a shill :)
>
> Heh.  Downloaded your latest version.  My contract, if you remember,
> is at DFAIT, and we are having huge issues with RDP.  Though
> ARUtilities doesn't fully replace RDP, it has some tools we can use.
> Been trying to get the manager here to put in a purchase request.
>
> Steve O'Leary
>
> PS:  still at CGI?
>
> On Dec 17, 11:12 am, rem...@arutilities.com wrote:
>> Hello everyone,
>> This is just a note to let you know that ARUtilities is available at a
>> very special price until January 1st 2009.
>>
>> ARUtilities is a tool set used by many Remedy Developers around the
>> world

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Re: Some general Change Management questions

[Ramey, Anne]

I don't know the answer to your first question, but we are using multiple 
approvers and they are all getting notifications.  I don't think we set up 
anything special to make this happen.  Perhaps there is a bug.  What versions 
are you using?

Anne Ramey

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Drake,Dave
Sent: Friday, December 19, 2008 5:07 PM
To: arslist@ARSLIST.ORG
Subject: Some general Change Management questions

**

We just implemented the Change Management module and I have a few other 
questions that I'm hoping you may know the answer to.  Both questions are 
actually relating to approvals of change requests.

1.  How can you set up an approval rule to allow a specific number of 
approvers (say you have 5 approvers listed but only need 2 or 3 to approve in 
order to consider the request approved).  We received a document on the 
approval server that mentions how to set up a Signature Accumulator rule but 
the details in the guide didn't provide enough information.

2.  When we have approval mapping rules set up to assign multiple approvers 
simultaneously only the 1st approver is sent an email notification with a URL 
to the mid-tier approval form.  The other approvers are not notified.  Is this 
a configuration problem?  Is there a way to change this without creating a 
custom filter or escalation?

Thanks!

ARS 7.0.1 p007, CMDB 2.0.1, ITSM 7.0.3 p007


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Assignment Engine - can it be used for just one group

[Christine]

I'm still kind of new to Remedy ARS and am looking into the Assignment
Engine. Is it possible to turn this on for just one workgroup? We have
the Requestor Console setup and it assigns tickets to the help desk
and other groups. I am wondering if I can setup the Assignment Engine
for just the help desk group.

I've been reading the documentation and I wonder if using the
Assignment Rule for 'where the workgroup = helpdesk' would allow round
robin Assignment for help desk persons but would leave the current
Requestor Console group assignment for other groups in place.

Thanks much!

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Re: Calling an AL Guide through an Escalation

[Brien Dieterle]

No, if you notice in the guide there are little columns with checkboxes next
to each of the RUN PROCESS actions:

For Perform Action Active Link you cannot run that from a filter or an
escalation.  Sorry :-)

Brien

On Mon, Dec 22, 2008 at 11:02 AM, Ibrahim Akar  wrote:

> ** We are using a series of Active Links to dynamically Auto-Generate CI
> Names once the CI is created. Filters were OK but because of the multitude
> of joins that CI forms represent the filters were not very reliable, so we
> decided to go with a series of Active Links fired through a Guide.
> The issue we have now is that we have 1000s of CIs that also need the names
> updated and we are hoping to do this without having to ask our users to
> modify each CI individually.
>
> After reading the entire Workflow objects manual (ARS 7) I was wondering if
> this would work
>
> Run Process on an Escalation that runs this
>
> PERFORM-ACTION-ACTIVE-LINK 8which I am hoping will fire my AL that will
> call the Guide. (yeah right.. :-)
>
> For some reason I do not feel this will work but then again this is ARS.
> Will this work and if not what will?
>
> Thanks and have a Merry Xmas.
>
> --
> -Ibrahim Akar
> http://www.pyrasoft.com
>
> PLEASE CONSIDER THE ENVIRONMENT BEFORE PRINTING THIS EMAIL
>
>
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Re: Interesting "Bug" in 7.1

[Joe DeSouza]

Wanna know another interesting bug?

Try exporting an AL that has a really long Set Field If qualification as a .xml 
export, and then reimporting it again. The import will fail. I experienced that 
a couple of weeks ago and was beating my brains numb as to why the import was 
failing on that AL only and not others. And the only different thing about that 
AL compared to any other that exported and imported well was that qualification 
length.

Exporting and importing it as a .def file, it has no problem.

There is nothing wrong with the xml format but yet for some reason the import 
fails. The reason why I wanted a xml export and not a def, is that there were 
some modifications I needed to do on the def file which is easier in the xml 
format than the def.

Joe





From: ccrashh 
To: arslist@ARSLIST.ORG
Sent: Monday, December 22, 2008 12:08:47 PM
Subject: Interesting "Bug" in 7.1

If you create a SET FIELDS action in an Active Link on a form with a 0
byte (unlimited) field using the 6.3 version of the Admin tool (even
if the server is 7.1), you can cut and paste or type several thousand
characters (try about 4000).  If you try to do the same thing in an
Active Link, on the same form and field, with the 7.1 Admin Tool, it
will not let you cut and paste and/or type more than about 1900
characters into the SET FIELDS action.  Give it a shot.  Truly fun.

The problem is worse than thatyou can import such an Active Link
onto a 7.1 server, no problem.  You just can't modify the set fields
itself.

You can't run Remedy Developer Plus from the 7.1 Admin tool against it
either.  It will hang the minute it hits that active link.

Fun times.  You can imagine the run-around I got from BMC Support.  I
had to debug and solve this myself.

Now...is this a bug in 7.1 or something BMC/Remedy "fixed" because it
was "not working correctly" in 6.3?

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Calling an AL Guide through an Escalation

[Ibrahim Akar]

We are using a series of Active Links to dynamically Auto-Generate CI Names
once the CI is created. Filters were OK but because of the multitude of
joins that CI forms represent the filters were not very reliable, so we
decided to go with a series of Active Links fired through a Guide.
The issue we have now is that we have 1000s of CIs that also need the names
updated and we are hoping to do this without having to ask our users to
modify each CI individually.

After reading the entire Workflow objects manual (ARS 7) I was wondering if
this would work

Run Process on an Escalation that runs this

PERFORM-ACTION-ACTIVE-LINK 8which I am hoping will fire my AL that will
call the Guide. (yeah right.. :-)

For some reason I do not feel this will work but then again this is ARS.
Will this work and if not what will?

Thanks and have a Merry Xmas.

-- 
-Ibrahim Akar
http://www.pyrasoft.com

PLEASE CONSIDER THE ENVIRONMENT BEFORE PRINTING THIS EMAIL

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Interesting "Bug" in 7.1

[ccrashh]

If you create a SET FIELDS action in an Active Link on a form with a 0
byte (unlimited) field using the 6.3 version of the Admin tool (even
if the server is 7.1), you can cut and paste or type several thousand
characters (try about 4000).  If you try to do the same thing in an
Active Link, on the same form and field, with the 7.1 Admin Tool, it
will not let you cut and paste and/or type more than about 1900
characters into the SET FIELDS action.  Give it a shot.  Truly fun.

The problem is worse than thatyou can import such an Active Link
onto a 7.1 server, no problem.  You just can't modify the set fields
itself.

You can't run Remedy Developer Plus from the 7.1 Admin tool against it
either.  It will hang the minute it hits that active link.

Fun times.  You can imagine the run-around I got from BMC Support.  I
had to debug and solve this myself.

Now...is this a bug in 7.1 or something BMC/Remedy "fixed" because it
was "not working correctly" in 6.3?

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Gary A Roach/K-CORP/KMT/KMT is out of the office.

[Gary Roach]

I will be out of the office starting  12/22/2008 and will not return until
01/05/2009.

I will be checking email / v-mail regularly. If you need to speak with
someone immediately please call (or email) Kim Hawley at 724-539-6145 or
Kathy Bangor at 724-539-5648.

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Re: Archiving SLM:Measurement

[Lammey, Peter A.]

I think the key is the ApplicationInstanceID in SLM:Measurement being tied to 
the instanceID of records in HPD:Help Desk.

If the record in HPD:HelpDesk is Resolved or Closed then its instanceID should 
be found in the SLM:Measurement table in the ApplicatiionInstanceID field.

There is probably already a join between HPD:Help Desk and SLM:Measurement 
using these fields as a link in the system.  (Not sure but I think it is 
HPD:Help Desk_SLA)



Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of William Rentfrow
Sent: Monday, December 22, 2008 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Archiving SLM:Measurement

**
We are going to do that - the Oracle performance guys were being a bit 
proactive and got to it first :)

The bigger issue though is just trying to figure out what to I'm going to break 
in the SLM Console or other places by archiving these records.  I also haven't 
really yet even looked at this in detail and I'm not sure of a few things.  For 
example, how do I identify in SLM:Measurement which records pertain to a 
request that has been resolved?

I'm sure it's possible - I just have been involved in other things lately.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Saturday, December 20, 2008 11:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Archiving SLM:Measurement

**
If the push fields actions are causing table scans, why not index fields 
referenced in the push fields if qualification queries? 4.5 million records is 
not so much of a big deal?

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of William Rentfrow
Sent: Friday, December 19, 2008 5:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Archiving SLM:Measurement

**
We are investigating some changes now - we've also done some tuning via Oracle 
profiles (and by "we" I mean the dba's).


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Phil Murnane
Sent: Friday, December 19, 2008 1:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Archiving SLM:Measurement

**
William:

At one customer site, we added some indexes to help those Push Fields If 
conditions and avoid the table scans.  SLM benefits quite a bit from some DB 
tuning.  So does the DSL, but that's another topic. :)

--Phil


From: Howard Richter 
To: arslist@ARSLIST.ORG
Sent: Friday, December 19, 2008 11:53:26 AM
Subject: Re: Archiving SLM:Measurement

**
Bill,

On my past two systems (that had SLM) we trashed anything in the 
SLM:Measurement, older then 30 days and that was not tied to active ticket. I 
think we were able to report, but I don't remember from where.

hbr

On Fri, Dec 19, 2008 at 12:35 PM, William Rentfrow 
mailto:wrentf...@stratacominc.com>> wrote:
**
It's Friday and I have some other stuff to finish today so I haven't gotten too 
far into researching this yet - so I thought I'd ask if anyone else has a 
solution for this already.

Problem: SLM:Measurement is gigantic.  We have 240,000 requests in HPD:Help 
Desk (IM 7.x) and 4,400,000+ SLM:Measurement records.

My gut feeling is to just archive off all of the records that are closed and 
refer the reporting people to that table when they want to run reports; 
however, I have not yet investigated the ramifications of doing this.

Has anyone else?


William Rentfrow

Principal Consultant, StrataCom Inc.

wrentf...@stratacominc.com

701-306-6157 C

952-432-0227 O


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--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
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Please consider the environment before printing this e-mail.

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Re: Archiving SLM:Measurement

[William Rentfrow]

We are going to do that - the Oracle performance guys were being a bit
proactive and got to it first :)
 
The bigger issue though is just trying to figure out what to I'm going
to break in the SLM Console or other places by archiving these records.
I also haven't really yet even looked at this in detail and I'm not sure
of a few things.  For example, how do I identify in SLM:Measurement
which records pertain to a request that has been resolved?
 
I'm sure it's possible - I just have been involved in other things
lately.



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Saturday, December 20, 2008 11:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Archiving SLM:Measurement


** 
If the push fields actions are causing table scans, why not index fields
referenced in the push fields if qualification queries? 4.5 million
records is not so much of a big deal?
 
Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of William Rentfrow
Sent: Friday, December 19, 2008 5:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Archiving SLM:Measurement


** 
We are investigating some changes now - we've also done some
tuning via Oracle profiles (and by "we" I mean the dba's).



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Phil Murnane
Sent: Friday, December 19, 2008 1:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Archiving SLM:Measurement


** 
William:

At one customer site, we added some indexes to help those Push
Fields If conditions and avoid the table scans.  SLM benefits quite a
bit from some DB tuning.  So does the DSL, but that's another topic. :)

--Phil





From: Howard Richter 
To: arslist@ARSLIST.ORG
Sent: Friday, December 19, 2008 11:53:26 AM
Subject: Re: Archiving SLM:Measurement

** 
Bill,
 
On my past two systems (that had SLM) we trashed anything in the
SLM:Measurement, older then 30 days and that was not tied to active
ticket. I think we were able to report, but I don't remember from where.
 
hbr


On Fri, Dec 19, 2008 at 12:35 PM, William Rentfrow
 wrote:


** 
It's Friday and I have some other stuff to finish today
so I haven't gotten too far into researching this yet - so I thought I'd
ask if anyone else has a solution for this already.
 
Problem: SLM:Measurement is gigantic.  We have 240,000
requests in HPD:Help Desk (IM 7.x) and 4,400,000+ SLM:Measurement
records.
 
My gut feeling is to just archive off all of the records
that are closed and refer the reporting people to that table when they
want to run reports; however, I have not yet investigated the
ramifications of doing this.
 
Has anyone else?  
 

William Rentfrow

Principal Consultant, StrataCom Inc.

wrentf...@stratacominc.com

701-306-6157 C

952-432-0227 O

 
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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270

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html___ 

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Re: Remedy Developers needed

[Leah George]

Have you talked with Gary Lambert about his consultant "Rehman"? He is an
excellent candidate.Below is his information:

Gary Lambert

Pacific Telematics, Inc.

glambert AT ptelematics.com

(650) 218-8603 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of James Chafin
Sent: Sunday, December 21, 2008 6:31 PM
To: arslist@ARSLIST.ORG
Subject: OT: Remedy Developers needed

We are looking for Remedy developers with ITSM 7.x experience.

This is a full time position located in Charleston SC.
We are open to short term contracts for the right applicant.
Applicants must be able to obtain or have DOD secret clearance.

Please reply off line with your resume' to remedy@med.navy.mil

 
Thank You,
James


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Sarah Evans is out of the office.

[Sarah . Evans]

I will be out of the office starting  22/12/2008 and will not return until
05/01/2009.

I will respond to your message when I return.

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