Job: Remedy Administrator - Sterling, VA - 6 month contract to hire
Job: Remedy Administrator Authorization Status: US Citizen Education: Bachelors Required Clearance: At least a Secret or NAC Duration: 6 Month Contract to Hire Telecommute: No Salary: 75,000 - 77,000 Experience: 3+ Years Duties: Administration in BMC Remedy 7.1 (Service Desk/Knowledge Management) also experience with SQL Server 2005. Respectfully, Joshua Kitchen Recruiter Kforce Professional Staffing Two Prestige Place Suite 350 Miamisburg, Ohio 45342 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell http://www.linkedin.com/in/joshkitchen Search Dayton, Ohio Jobs today! http://www.kforce.com/tech-jobs-Ohio http://www.kforce.com/Jobs/Search.aspx?Location=1039Specialty=Technolo gy-Jobsid=2189 Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are attfb12f.gifattfb130.jpgattfb131.gifattfb141.jpg
Re: To figure out which rows are selected? + Crystal question
Hi Joe, Did you try creating the 1020 field? Create it as a hidden field, and I'm pretty sure it will work the way you want after selecting rows from the results list. Yes, I did create a 1020 table field. I did try to set it to hidden. No way. Either I'm to dump or it just doesn't work. I have build a simple one firm 2 AL 1 ALG workflow. Would it be ok to e-mail it to you? Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: MattReinfeldt.com Download Section Repaired
Thanks, Matt! Love the site! Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Reinfeldt Sent: Saturday, January 24, 2009 11:14 AM To: arslist@ARSLIST.ORG Subject: OT: MattReinfeldt.com Download Section Repaired Hey Everyone, I just wanted to send out a quick note to all of those who have been waiting (very patiently!) for me to get the download section on my site repaired. I believe that is now complete, so have at it! :) Please do not hesitate to get in touch with me at matt.reinfeldt at gmail dot com if you have any questions or concerns! Have a great weekend! Matt Reinfeldt __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Which versions are still supported?
Now that 7.5 is out, does that mean 6.3 is no longer supported since BMC only supports 3 major versions back? That would mean they're supporting 7.5, 7.1, and 7.0? Or is 7.1 a minor version, 6.3 is still supported, and 6.0 is no longer supported? Jennifer Meyer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: MattReinfeldt.com Download Section Repaired
Jennifer, I'm glad you like it! I had a few extra hours to revamp it (upgraded the software and applied a template I've been working on), so I took the chance and did it. I also added some files to the download section (the 2007 presentations). I have not had a chance to go in and clean up their names and descriptions, but that will come with time, I'm sure. Take care and stop by any time! (There's even a feed to the ARSList in the News Feeds section! ;-) ) http://www.mattreinfeldt.com Thanks, Matt R. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Monday, January 26, 2009 9:02 AM To: arslist@ARSLIST.ORG Subject: Re: MattReinfeldt.com Download Section Repaired ** Thanks, Matt! Love the site! Jennifer Meyer _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Reinfeldt Sent: Saturday, January 24, 2009 11:14 AM To: arslist@ARSLIST.ORG Subject: OT: MattReinfeldt.com Download Section Repaired Hey Everyone, I just wanted to send out a quick note to all of those who have been waiting (very patiently!) for me to get the download section on my site repaired. I believe that is now complete, so have at it! J Please do not hesitate to get in touch with me at matt.reinfeldt at gmail dot com if you have any questions or concerns! Have a great weekend! Matt Reinfeldt __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Which versions are still supported?
Jennifer, 6.3 is no longer supported. You can verify this by looking at the compatibility matrix. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Monday, January 26, 2009 9:06 AM To: arslist@ARSLIST.ORG Subject: Which versions are still supported? Now that 7.5 is out, does that mean 6.3 is no longer supported since BMC only supports 3 major versions back? That would mean they're supporting 7.5, 7.1, and 7.0? Or is 7.1 a minor version, 6.3 is still supported, and 6.0 is no longer supported? Jennifer Meyer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Remedy User Suddenly Crashing for Multiple Users
On Friday afternoon around 4PM I received emails/phone calls from about a dozen users in several locations who were all experiencing the same problem. Their fat client was crashing when they tried to run a search in the Help Desk (version 5.6) form against a person's name. The error is BMC Remedy User Application has encountered a problem and needs to close. Not everyone is getting the error and it does not happen every time but almost every time they search for a name. At first I thought it might have been some sort of network issue but now I am not sure. It just is strange that this started at the same time. The server itself was not touched - no changes. We are on version 7.1 patch 1 running on XP desktops and Server 2003/Sql 2000. I had people uninstall their client, reboot and install User 7.1 patch 5 and they seem to be ok. Anyone have any idea what could have caused this to suddenly happen? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy User Suddenly Crashing for Multiple Users
Brian, If it is happening to multiple users, I would suspect workflow. Turn client logs on at a couple of them and see what fired last. Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: Sokol, Brian bso...@scholastic.com Date: Mon, 26 Jan 2009 10:46:53 To: arslist@ARSLIST.ORG Subject: Remedy User Suddenly Crashing for Multiple Users On Friday afternoon around 4PM I received emails/phone calls from about a dozen users in several locations who were all experiencing the same problem. Their fat client was crashing when they tried to run a search in the Help Desk (version 5.6) form against a person's name. The error is BMC Remedy User Application has encountered a problem and needs to close. Not everyone is getting the error and it does not happen every time but almost every time they search for a name. At first I thought it might have been some sort of network issue but now I am not sure. It just is strange that this started at the same time. The server itself was not touched - no changes. We are on version 7.1 patch 1 running on XP desktops and Server 2003/Sql 2000. I had people uninstall their client, reboot and install User 7.1 patch 5 and they seem to be ok. Anyone have any idea what could have caused this to suddenly happen? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy User Suddenly Crashing for Multiple Users
Brian, Have you ruled out any patches/updates that were applied to their machine? Sometimes it's the non-Remedy stuff that causes a lot of issues J.. in my environment anyway. Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, January 26, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** Brian, If it is happening to multiple users, I would suspect workflow. Turn client logs on at a couple of them and see what fired last. Rick Sent from my Verizon Wireless BlackBerry From: Sokol, Brian Date: Mon, 26 Jan 2009 10:46:53 -0500 To: arslist@ARSLIST.ORG Subject: Remedy User Suddenly Crashing for Multiple Users On Friday afternoon around 4PM I received emails/phone calls from about a dozen users in several locations who were all experiencing the same problem. Their fat client was crashing when they tried to run a search in the Help Desk (version 5.6) form against a person's name. The error is BMC Remedy User Application has encountered a problem and needs to close. Not everyone is getting the error and it does not happen every time but almost every time they search for a name. At first I thought it might have been some sort of network issue but now I am not sure. It just is strange that this started at the same time. The server itself was not touched - no changes. We are on version 7.1 patch 1 running on XP desktops and Server 2003/Sql 2000. I had people uninstall their client, reboot and install User 7.1 patch 5 and they seem to be ok. Anyone have any idea what could have caused this to suddenly happen? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Which versions are still supported?
Roger is correct. However, just to clarify: BMC supports the current version and two versions back (not three) - and those versions can be either major or minor. The support policy can be found here: http://www.bmc.com/info_center_support/overview/0,,19097_4736154_40737596,00.html and explains the numbering methodology at BMC. Specifically: BMC Software uses a three-place numbering scheme to designate released versions of software. The format is VV.RR.MM, where V indicates the version, R indicates the release level, and MM indicates the maintenance level. For example, AR System 7.5.00 is a minor release. AR System 7.0.00 was a major release, but was replaced with a maintenance release and became 7.0.01. Right now, the current version (C) of AR System is 7.5.00. The previous version (C-1) is 7.1.00. And the version two back (C-2) - and thus on limited support - is AR System 7.0.01. AR System 6.3 would be the C-3 release and thus unsupported. Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of Nall, Roger Sent: Mon 1/26/2009 7:12 AM To: arslist@ARSLIST.ORG Subject: Re: Which versions are still supported? Jennifer, 6.3 is no longer supported. You can verify this by looking at the compatibility matrix. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Monday, January 26, 2009 9:06 AM To: arslist@ARSLIST.ORG Subject: Which versions are still supported? Now that 7.5 is out, does that mean 6.3 is no longer supported since BMC only supports 3 major versions back? That would mean they're supporting 7.5, 7.1, and 7.0? Or is 7.1 a minor version, 6.3 is still supported, and 6.0 is no longer supported? Jennifer Meyer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: To figure out which rows are selected? + Crystal question
Mark, What version of the ARS are you taking the def out of? If my test server is less than that it might not be useful if you email it to me. Joe From: Mark Milke mark_mi...@yahoo.com To: arslist@ARSLIST.ORG Sent: Monday, January 26, 2009 9:53:59 AM Subject: Re: To figure out which rows are selected? + Crystal question Hi Joe, Did you try creating the 1020 field? Create it as a hidden field, and I'm pretty sure it will work the way you want after selecting rows from the results list. Yes, I did create a 1020 table field. I did try to set it to hidden. No way. Either I'm to dump or it just doesn't work. I have build a simple one firm 2 AL 1 ALG workflow. Would it be ok to e-mail it to you? Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Jr. Remedy Developer Needed
Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Sunday, January 25, 2009 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed ** Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: To figure out which rows are selected? + Crystal question
Joe, we're on 6.3. Mark On 26 Jan., 17:05, Joe DeSouza joe_rem...@yahoo.com wrote: Mark, What version of the ARS are you taking the def out of? If my test server is less than that it might not be useful if you email it to me. Joe From: Mark Milke mark_mi...@yahoo.com To: arsl...@arslist.org Sent: Monday, January 26, 2009 9:53:59 AM Subject: Re: To figure out which rows are selected? + Crystal question Hi Joe, Did you try creating the 1020 field? Create it as a hidden field, and I'm pretty sure it will work the way you want after selecting rows from the results list. Yes, I did create a 1020 table field. I did try to set it to hidden. No way. Either I'm to dump or it just doesn't work. I have build a simple one firm 2 AL 1 ALG workflow. Would it be ok to e-mail it to you? Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: To figure out which rows are selected? + Crystal question
It should work then as I'm on a higher version. Send in the defs offline. I may not be able to do it right now but I'll check it out when time permits during the day later. Joe From: Mark Milke mark_mi...@yahoo.com To: arslist@ARSLIST.ORG Sent: Monday, January 26, 2009 11:27:03 AM Subject: Re: To figure out which rows are selected? + Crystal question Joe, we're on 6.3. Mark On 26 Jan., 17:05, Joe DeSouza joe_rem...@yahoo.com wrote: Mark, What version of the ARS are you taking the def out of? If my test server is less than that it might not be useful if you email it to me. Joe From: Mark Milke mark_mi...@yahoo.com To: arsl...@arslist.org Sent: Monday, January 26, 2009 9:53:59 AM Subject: Re: To figure out which rows are selected? + Crystal question Hi Joe, Did you try creating the 1020 field? Create it as a hidden field, and I'm pretty sure it will work the way you want after selecting rows from the results list. Yes, I did create a 1020 table field. I did try to set it to hidden. No way. Either I'm to dump or it just doesn't work. I have build a simple one firm 2 AL 1 ALG workflow. Would it be ok to e-mail it to you? Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy User Suddenly Crashing for Multiple Users
Hi Rick, I tried that and the last thing that fires is this: ACTL Checking SCHN-HPD-RtnLastName*-B (0) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields WFLG /* Mon Jan 26 2009 11:16:03 */ It crashes when it tries to run the Set Fields action. This workflow has not been modified in over 6 months. I also looked at the filter and sql logs and did not see anything. Thinking about this if it was workflow related then reinstalling a newer client would not fix this problem. I am stumped. I checked the server and did not see anything in the event logs on the server. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, January 26, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** Brian, If it is happening to multiple users, I would suspect workflow. Turn client logs on at a couple of them and see what fired last. Rick Sent from my Verizon Wireless BlackBerry From: Sokol, Brian Date: Mon, 26 Jan 2009 10:46:53 -0500 To: arslist@ARSLIST.ORG Subject: Remedy User Suddenly Crashing for Multiple Users On Friday afternoon around 4PM I received emails/phone calls from about a dozen users in several locations who were all experiencing the same problem. Their fat client was crashing when they tried to run a search in the Help Desk (version 5.6) form against a person's name. The error is BMC Remedy User Application has encountered a problem and needs to close. Not everyone is getting the error and it does not happen every time but almost every time they search for a name. At first I thought it might have been some sort of network issue but now I am not sure. It just is strange that this started at the same time. The server itself was not touched - no changes. We are on version 7.1 patch 1 running on XP desktops and Server 2003/Sql 2000. I had people uninstall their client, reboot and install User 7.1 patch 5 and they seem to be ok. Anyone have any idea what could have caused this to suddenly happen? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Which versions are still supported?
What about ITSM 6.0 Tyra Nunn Remedy Application/Administrator Tennesse Tower 312 Rosa Parks Blvd. 18th Floor Nashville, TN 37234 615-253-3113 Office 615-521-0824 Cell tyra.n...@state.tn.us Email Easter, David david_eas...@bmc.com 01/26/2009 10:00 AM Roger is correct. However, just to clarify: BMC supports the current version and two versions back (not three) - and those versions can be either major or minor. The support policy can be found here: http://www.bmc.com/info_center_support/overview/0,,19097_4736154_40737596,00.html and explains the numbering methodology at BMC. Specifically: BMC Software uses a three-place numbering scheme to designate released versions of software. The format is VV.RR.MM, where V indicates the version, R indicates the release level, and MM indicates the maintenance level. For example, AR System 7.5.00 is a minor release. AR System 7.0.00 was a major release, but was replaced with a maintenance release and became 7.0.01. Right now, the current version (C) of AR System is 7.5.00. The previous version (C-1) is 7.1.00. And the version two back (C-2) - and thus on limited support - is AR System 7.0.01. AR System 6.3 would be the C-3 release and thus unsupported. Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of Nall, Roger Sent: Mon 1/26/2009 7:12 AM To: arslist@ARSLIST.ORG Subject: Re: Which versions are still supported? Jennifer, 6.3 is no longer supported. You can verify this by looking at the compatibility matrix. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Monday, January 26, 2009 9:06 AM To: arslist@ARSLIST.ORG Subject: Which versions are still supported? Now that 7.5 is out, does that mean 6.3 is no longer supported since BMC only supports 3 major versions back? That would mean they're supporting 7.5, 7.1, and 7.0? Or is 7.1 a minor version, 6.3 is still supported, and 6.0 is no longer supported? Jennifer Meyer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are BEGIN:VCARD VERSION:2.1 X-GWTYPE:USER FN:Tyra Nunn TEL;WORK:615-253-3113 ORG:;Finance and Administration EMAIL;WORK;PREF:tyra.n...@state.tn.us N:Nunn;Tyra END:VCARD ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy User Suddenly Crashing for Multiple Users
What about the data? Turn on SQL logs and see if something in the data is causing an error. I have seen this happen if a special character not readable by the system was in a field. Since this is person data, could something in the LDAP feed have changed? Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: Sokol, Brian bso...@scholastic.com Date: Mon, 26 Jan 2009 11:37:50 To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users Hi Rick, I tried that and the last thing that fires is this: ACTL Checking SCHN-HPD-RtnLastName*-B (0) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields WFLG /* Mon Jan 26 2009 11:16:03 */ It crashes when it tries to run the Set Fields action. This workflow has not been modified in over 6 months. I also looked at the filter and sql logs and did not see anything. Thinking about this if it was workflow related then reinstalling a newer client would not fix this problem. I am stumped. I checked the server and did not see anything in the event logs on the server. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, January 26, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** Brian, If it is happening to multiple users, I would suspect workflow. Turn client logs on at a couple of them and see what fired last. Rick Sent from my Verizon Wireless BlackBerry From: Sokol, Brian Date: Mon, 26 Jan 2009 10:46:53 -0500 To: arslist@ARSLIST.ORG Subject: Remedy User Suddenly Crashing for Multiple Users On Friday afternoon around 4PM I received emails/phone calls from about a dozen users in several locations who were all experiencing the same problem. Their fat client was crashing when they tried to run a search in the Help Desk (version 5.6) form against a person's name. The error is BMC Remedy User Application has encountered a problem and needs to close. Not everyone is getting the error and it does not happen every time but almost every time they search for a name. At first I thought it might have been some sort of network issue but now I am not sure. It just is strange that this started at the same time. The server itself was not touched - no changes. We are on version 7.1 patch 1 running on XP desktops and Server 2003/Sql 2000. I had people uninstall their client, reboot and install User 7.1 patch 5 and they seem to be ok. Anyone have any idea what could have caused this to suddenly happen? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Jr. Remedy Developer Needed
Out of curiosity, what if you are married to a foreign national who gets their citizenship? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of VanSickle, James W Sent: Monday, January 26, 2009 10:26 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed ** Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Sunday, January 25, 2009 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed ** Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.commailto:ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.commailto:ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: My Entitled Products problem
I didn't want to save this for more Friday humor this week. I got another response to this from support and here is a short outtake from it. --- In our new EPD search tool, I got the below information associated with your company name. XX FASTTRACK 2009-12-30 BMC Remedy IT Service Management Suite Unfortunately, I don't find BMC Remedy AR System Server listed as your company owned products, I am afraid it is the cause that you are not able to download it. For now you can click the request trial button to get a trial version for BMC Remedy AR System Server, or maybe contact our Sales Representative for trial version. -- For the record, we just moved back to BMC for support and bought the new ITSM licensing schema. I guess according to support, when you buy the ITSM suite, you get Asset, Change, Incident, Problem, etc, but you don't get ARS? hah I now have a headache and a dent in my desk. Dylan Pacific Life Quoting Pierson, Shawn shawn.pier...@sug.com: I see all three versions of everything logged in on mine. I think what David is pointing at is that in some cases there are multiple support ids, and that if you don't have the right one that your support contract is tied to, you may not be able to download them. That still doesn't explain why you can see ARS 7.1, but I've seen situations like that before. Once BMC created a separate support id for us to download a demo of something, and my coworker at the time made that his primary support id on his profile. That caused some issues, and it could be similar to what you are running into. I'm not saying this is the case, but you may want to double check your support ids at least to eliminate that as a factor. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Friday, January 23, 2009 3:56 PM To: arslist@ARSLIST.ORG Subject: Re: My Entitled Products problem Hi David I understand that it is supposed to show the products per support id. Is that limited to versions as well? I see ITSM in there, but it will only allow me to download 7.1.0 Normal hiccups for a new process, understandable. Just kind of dumbfounded by the response I got when I reported the problem. The spaceman comment was me being amused that a BMC support person would tell me that ARS 7.0.01 does not exist. Maybe it was removed from EPD and it is now being stored in Area 51 :) Dylan Quoting Easter, David david_eas...@bmc.com: Just FYI, my understanding is that your Entitled Products list is linked to those products that are covered under your support contract - hence the need to manage your support IDs in EPD. You may wish to check if the support ID you entered into the EPD site is the one you have for your AR System purchase. Although it's pretty cool to be called space men - I always wanted to be an astronaut. ;-) -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Friday, January 23, 2009 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: My Entitled Products problem hah yeah, unfortunately that's the way my whole week has been going. I guess 7.0.01 was developed by space men and installed on my servers :) That's pretty much what I did though, plus I pointed out that the matrix also lists 7.5 as the current version. So if it's not available it shouldn't be the current one. So maybe I'll get a response back by Tuesday saying they received my response and they'll look into it. Dylan Quoting Carey Matthew Black black@gmail.com: Dylan, Wow I bet you wish that was some kind of Friday humor post too... It may help to point that (clueless) support person at the compatibility matrix on BMC's site: http://www.bmc.com/support/bmcremedycomp/index.htm And specifically: http://www.bmc.com/support/bmcremedycomp/AR_System_7_0_1_Compatibility -Matrix_v1_05.htm Sigh. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Jan 23, 2009 at 1:36 PM, Wheeler, Dylan dy...@cnd-systems.com wrote: Looks like my last email didn't go through. Sorry if it eventually does and this doubles. Just wanted to say good luck, still no joy for me. Here is the last response I got from BMC.
Re: Jr. Remedy Developer Needed
Where did you get that info from? I'm married to a foreign national and although it's inactive, I got my Secret clearance no problem. Dylan Quoting VanSickle, James W james.vansic...@contractor.cmc.com: Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Sunday, January 25, 2009 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed ** Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
OT: Test
Test. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy User Suddenly Crashing for Multiple Users
One other thing. The person I am working with searched on the last name Murphy. This should have produced a list of all the matches. It crashes before the list is produced. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, January 26, 2009 11:48 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** What about the data? Turn on SQL logs and see if something in the data is causing an error. I have seen this happen if a special character not readable by the system was in a field. Since this is person data, could something in the LDAP feed have changed? Rick Sent from my Verizon Wireless BlackBerry From: Sokol, Brian Date: Mon, 26 Jan 2009 11:37:50 -0500 To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users Hi Rick, I tried that and the last thing that fires is this: ACTL Checking SCHN-HPD-RtnLastName*-B (0) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields WFLG /* Mon Jan 26 2009 11:16:03 */ It crashes when it tries to run the Set Fields action. This workflow has not been modified in over 6 months. I also looked at the filter and sql logs and did not see anything. Thinking about this if it was workflow related then reinstalling a newer client would not fix this problem. I am stumped. I checked the server and did not see anything in the event logs on the server. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, January 26, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** Brian, If it is happening to multiple users, I would suspect workflow. Turn client logs on at a couple of them and see what fired last. Rick Sent from my Verizon Wireless BlackBerry From: Sokol, Brian Date: Mon, 26 Jan 2009 10:46:53 -0500 To: arslist@ARSLIST.ORG Subject: Remedy User Suddenly Crashing for Multiple Users On Friday afternoon around 4PM I received emails/phone calls from about a dozen users in several locations who were all experiencing the same problem. Their fat client was crashing when they tried to run a search in the Help Desk (version 5.6) form against a person's name. The error is BMC Remedy User Application has encountered a problem and needs to close. Not everyone is getting the error and it does not happen every time but almost every time they search for a name. At first I thought it might have been some sort of network issue but now I am not sure. It just is strange that this started at the same time. The server itself was not touched - no changes. We are on version 7.1 patch 1 running on XP desktops and Server 2003/Sql 2000. I had people uninstall their client, reboot and install User 7.1 patch 5 and they seem to be ok. Anyone have any idea what could have caused this to suddenly happen? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Remedy User Suddenly Crashing for Multiple Users
Brian, I remember a problem a few years back when the 5.6 User tool would crash if the record being returned had a corrupted attachment in it. We got around it by upgrading the User Tool to the newer version (at the time I think it was 6.x), loading the corrupted record, and deleting the attachment. Since you have already upgraded the User Tool on some and they are fine, I would have someone with the newly installed version bring up Murphy and see if there is an attachment on the record. If there is, then save the attachment locally, and have one of the affected users try to open the same record and see if the problem is resolved. Hope this helps. Scott Illari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Monday, January 26, 2009 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** One other thing. The person I am working with searched on the last name Murphy. This should have produced a list of all the matches. It crashes before the list is produced. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, January 26, 2009 11:48 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** What about the data? Turn on SQL logs and see if something in the data is causing an error. I have seen this happen if a special character not readable by the system was in a field. Since this is person data, could something in the LDAP feed have changed? Rick Sent from my Verizon Wireless BlackBerry _ From: Sokol, Brian Date: Mon, 26 Jan 2009 11:37:50 -0500 To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users Hi Rick, I tried that and the last thing that fires is this: ACTL Checking SCHN-HPD-RtnLastName*-B (0) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields WFLG /* Mon Jan 26 2009 11:16:03 */ It crashes when it tries to run the Set Fields action. This workflow has not been modified in over 6 months. I also looked at the filter and sql logs and did not see anything. Thinking about this if it was workflow related then reinstalling a newer client would not fix this problem. I am stumped. I checked the server and did not see anything in the event logs on the server. Brian _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, January 26, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** Brian, If it is happening to multiple users, I would suspect workflow. Turn client logs on at a couple of them and see what fired last. Rick Sent from my Verizon Wireless BlackBerry _ From: Sokol, Brian Date: Mon, 26 Jan 2009 10:46:53 -0500 To: arslist@ARSLIST.ORG Subject: Remedy User Suddenly Crashing for Multiple Users On Friday afternoon around 4PM I received emails/phone calls from about a dozen users in several locations who were all experiencing the same problem. Their fat client was crashing when they tried to run a search in the Help Desk (version 5.6) form against a person's name. The error is BMC Remedy User Application has encountered a problem and needs to close. Not everyone is getting the error and it does not happen every time but almost every time they search for a name. At first I thought it might have been some sort of network issue but now I am not sure. It just is strange that this started at the same time. The server itself was not touched - no changes. We are on version 7.1 patch 1 running on XP desktops and Server 2003/Sql 2000. I had people uninstall their client, reboot and install User 7.1 patch 5 and they seem to be ok. Anyone have any idea what could have caused this to suddenly happen? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Jr. Remedy Developer Needed
My information comes from security officials that I spoke with directly within the Pentagon and National Security Agency. Based on their policies, someone who presently does not have security clearance cannot be cleared if they are currently married to a foreign national. However, an already cleared individual is allowed to marry a foreign national, provided that individual does not spawn any red flags during the security review. This was around 2003 to 2004 so I am not clear on whether this policy was in place or heavily enforced before 9/11. However, the fact I was (and still am) married to a Greek national shut down my interview faster than I could say my own name. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Monday, January 26, 2009 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed Where did you get that info from? I'm married to a foreign national and although it's inactive, I got my Secret clearance no problem. Dylan Quoting VanSickle, James W james.vansic...@contractor.cmc.com: Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Sunday, January 25, 2009 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed ** Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
[no subject]
I am trying to use an $OPERATION$ = GET on a get filter, the filter has a modify and get entry condition but each has a specific condition needs to be met, i.e.: the condition is (($OPERATION$ = GET) AND (some condition)) OR (($OPERATION$ = SET) AND (some other condition)) The $OPERATION$ = GET fails for unknown reasons on a get execution, I know this does not work because I set the filter to $OPERATION$ != SET and the get execution works. Can anyone tell me what I may be doing wrong in this instance? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
[no subject]
Your qualification should read $OPERATION$ = QUERY...GET is not a valid value for the $OPERATION$ keyword. There are a list of valid values in the help section of your admin tool under the Keywords Section. Hope this helps. Scott Illari -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Amarjit Hothi Sent: Monday, January 26, 2009 1:48 PM To: arslist@ARSLIST.ORG Subject: I am trying to use an $OPERATION$ = GET on a get filter, the filter has a modify and get entry condition but each has a specific condition needs to be met, i.e.: the condition is (($OPERATION$ = GET) AND (some condition)) OR (($OPERATION$ = SET) AND (some other condition)) The $OPERATION$ = GET fails for unknown reasons on a get execution, I know this does not work because I set the filter to $OPERATION$ != SET and the get execution works. Can anyone tell me what I may be doing wrong in this instance? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Jr. Remedy Developer Needed
Those darn Greeks :) Although this wasn't pre 9/11, it was during that time. Applied just before and was approved in like '02 Maybe they changed the rules shortly after. My wife is Canadian/Irish. I know there were a lot of people at my work with foreign national spouses from all over the place that got their clearances at that time. Dylan Quoting VanSickle, James W james.vansic...@contractor.cmc.com: My information comes from security officials that I spoke with directly within the Pentagon and National Security Agency. Based on their policies, someone who presently does not have security clearance cannot be cleared if they are currently married to a foreign national. However, an already cleared individual is allowed to marry a foreign national, provided that individual does not spawn any red flags during the security review. This was around 2003 to 2004 so I am not clear on whether this policy was in place or heavily enforced before 9/11. However, the fact I was (and still am) married to a Greek national shut down my interview faster than I could say my own name. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Monday, January 26, 2009 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed Where did you get that info from? I'm married to a foreign national and although it's inactive, I got my Secret clearance no problem. Dylan Quoting VanSickle, James W james.vansic...@contractor.cmc.com: Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Sunday, January 25, 2009 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed ** Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist:
Re: Which versions are still supported?
The same policy applies to ITSM. The current version of ITSM is ITSM 7.5.00. C-1 for ITSM is 7.0.03 and C-2 for ITSM (Limited Support) is ITSM 6.0. You can see supported versions at the compatibility matrix page here: http://www.bmc.com/support/bmcremedycomp/index.htm Note that there is discussion around extending support for ITSM 5.6, so it currently appears on that page as well. As noted in the support policy, individual products can choose to extend support if necessary beyond C-2. I believe the language of that extension is still being discussed internally, but hopefully an official statement will be made soon to clarify the position. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tyra Nunn Sent: Monday, January 26, 2009 8:41 AM To: arslist@ARSLIST.ORG Subject: Re: Which versions are still supported? ** What about ITSM 6.0 Tyra Nunn Remedy Application/Administrator Tennesse Tower 312 Rosa Parks Blvd. 18th Floor Nashville, TN 37234 615-253-3113 Office 615-521-0824 Cell tyra.n...@state.tn.us Email Easter, David david_eas...@bmc.com 01/26/2009 10:00 AM Roger is correct. However, just to clarify: BMC supports the current version and two versions back (not three) - and those versions can be either major or minor. The support policy can be found here: http://www.bmc.com/info_center_support/overview/0,,19097_4736154_4073759 6,00.html and explains the numbering methodology at BMC. Specifically: BMC Software uses a three-place numbering scheme to designate released versions of software. The format is VV.RR.MM, where V indicates the version, R indicates the release level, and MM indicates the maintenance level. For example, AR System 7.5.00 is a minor release. AR System 7.0.00 was a major release, but was replaced with a maintenance release and became 7.0.01. Right now, the current version (C) of AR System is 7.5.00. The previous version (C-1) is 7.1.00. And the version two back (C-2) - and thus on limited support - is AR System 7.0.01. AR System 6.3 would be the C-3 release and thus unsupported. Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of Nall, Roger Sent: Mon 1/26/2009 7:12 AM To: arslist@ARSLIST.ORG Subject: Re: Which versions are still supported? Jennifer, 6.3 is no longer supported. You can verify this by looking at the compatibility matrix. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Monday, January 26, 2009 9:06 AM To: arslist@ARSLIST.ORG Subject: Which versions are still supported? Now that 7.5 is out, does that mean 6.3 is no longer supported since BMC only supports 3 major versions back? That would mean they're supporting 7.5, 7.1, and 7.0? Or is 7.1 a minor version, 6.3 is still supported, and 6.0 is no longer supported? Jennifer Meyer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Jr. Remedy Developer Needed
When contracting for the DoD, one of the government employees that I was working with had told me how he had to renounce his Canadian citizenship (he had dual with USA) to obtain his clearance. It was related to all of the changes after 9/11. If he had been put in for clearance a month or two earlier he wouldn't of had a problem. He was not very happy that he just missed the window. Jason On Mon, Jan 26, 2009 at 11:19 AM, Wheeler, Dylan dy...@cnd-systems.comwrote: Those darn Greeks :) Although this wasn't pre 9/11, it was during that time. Applied just before and was approved in like '02 Maybe they changed the rules shortly after. My wife is Canadian/Irish. I know there were a lot of people at my work with foreign national spouses from all over the place that got their clearances at that time. Dylan Quoting VanSickle, James W james.vansic...@contractor.cmc.com: My information comes from security officials that I spoke with directly within the Pentagon and National Security Agency. Based on their policies, someone who presently does not have security clearance cannot be cleared if they are currently married to a foreign national. However, an already cleared individual is allowed to marry a foreign national, provided that individual does not spawn any red flags during the security review. This was around 2003 to 2004 so I am not clear on whether this policy was in place or heavily enforced before 9/11. However, the fact I was (and still am) married to a Greek national shut down my interview faster than I could say my own name. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Monday, January 26, 2009 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed Where did you get that info from? I'm married to a foreign national and although it's inactive, I got my Secret clearance no problem. Dylan Quoting VanSickle, James W james.vansic...@contractor.cmc.com: Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Sunday, January 25, 2009 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed ** Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are _ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or
Re: Remedy User Suddenly Crashing for Multiple Users
I can bring up any record without a problem. Also they are not even pulling in user data just searching on it. The fact that many people started to experience it at the same time. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Scott Illari Sent: Monday, January 26, 2009 12:47 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** Brian, I remember a problem a few years back when the 5.6 User tool would crash if the record being returned had a corrupted attachment in it. We got around it by upgrading the User Tool to the newer version (at the time I think it was 6.x), loading the corrupted record, and deleting the attachment. Since you have already upgraded the User Tool on some and they are fine, I would have someone with the newly installed version bring up Murphy and see if there is an attachment on the record. If there is, then save the attachment locally, and have one of the affected users try to open the same record and see if the problem is resolved. Hope this helps. Scott Illari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Monday, January 26, 2009 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** One other thing. The person I am working with searched on the last name Murphy. This should have produced a list of all the matches. It crashes before the list is produced. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, January 26, 2009 11:48 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** What about the data? Turn on SQL logs and see if something in the data is causing an error. I have seen this happen if a special character not readable by the system was in a field. Since this is person data, could something in the LDAP feed have changed? Rick Sent from my Verizon Wireless BlackBerry From: Sokol, Brian Date: Mon, 26 Jan 2009 11:37:50 -0500 To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users Hi Rick, I tried that and the last thing that fires is this: ACTL Checking SCHN-HPD-RtnLastName*-B (0) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields WFLG /* Mon Jan 26 2009 11:16:03 */ It crashes when it tries to run the Set Fields action. This workflow has not been modified in over 6 months. I also looked at the filter and sql logs and did not see anything. Thinking about this if it was workflow related then reinstalling a newer client would not fix this problem. I am stumped. I checked the server and did not see anything in the event logs on the server. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, January 26, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** Brian, If it is happening to multiple users, I would suspect workflow. Turn client logs on at a couple of them and see what fired last. Rick Sent from my Verizon Wireless BlackBerry From: Sokol, Brian Date: Mon, 26 Jan 2009 10:46:53 -0500 To: arslist@ARSLIST.ORG Subject: Remedy User Suddenly Crashing for Multiple Users On Friday afternoon around 4PM I received emails/phone calls from about a dozen users in several locations who were all experiencing the same problem. Their fat client was crashing when they tried to run a search in the Help Desk (version 5.6) form against a person's name. The error is BMC Remedy User Application has encountered a problem and needs to close. Not everyone is getting the error and it does not happen every time but almost every time they search for a name. At first I thought it might have been some sort of network issue but now I am not sure. It just is strange that this started at the same time. The server itself was not touched - no changes. We are on version 7.1 patch 1 running on XP desktops and Server 2003/Sql 2000. I had people uninstall their client, reboot and install User 7.1 patch 5 and they seem to be ok. Anyone have any idea what could have caused this to suddenly happen? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___
Re: Remedy User Suddenly Crashing for Multiple Users
Are you searching directly in the form for data or is this some kind of lookup/workflow? If you are searching for record in something like Help Desk, Change, etc maybe it isn't the last name Murphy but the first record that comes up when that query is run. Maybe try a search using the Records ID for the first record that is returned using the Murphy query. I too have seen some corruption in a record consistently crash a the client. Jason On Mon, Jan 26, 2009 at 1:35 PM, Sokol, Brian bso...@scholastic.com wrote: ** I can bring up any record without a problem. Also they are not even pulling in user data just searching on it. The fact that many people started to experience it at the same time. -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Scott Illari *Sent:* Monday, January 26, 2009 12:47 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy User Suddenly Crashing for Multiple Users ** Brian, I remember a problem a few years back when the 5.6 User tool would crash if the record being returned had a corrupted attachment in it. We got around it by upgrading the User Tool to the newer version (at the time I think it was 6.x), loading the corrupted record, and deleting the attachment. Since you have already upgraded the User Tool on some and they are fine, I would have someone with the newly installed version bring up Murphy and see if there is an attachment on the record. If there is, then save the attachment locally, and have one of the affected users try to open the same record and see if the problem is resolved. Hope this helps. Scott Illari *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Sokol, Brian *Sent:* Monday, January 26, 2009 12:39 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy User Suddenly Crashing for Multiple Users ** One other thing. The person I am working with searched on the last name Murphy. This should have produced a list of all the matches. It crashes before the list is produced. -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Rick Cook *Sent:* Monday, January 26, 2009 11:48 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy User Suddenly Crashing for Multiple Users ** What about the data? Turn on SQL logs and see if something in the data is causing an error. I have seen this happen if a special character not readable by the system was in a field. Since this is person data, could something in the LDAP feed have changed? Rick Sent from my Verizon Wireless BlackBerry -- *From*: Sokol, Brian *Date*: Mon, 26 Jan 2009 11:37:50 -0500 *To*: arslist@ARSLIST.ORG *Subject*: Re: Remedy User Suddenly Crashing for Multiple Users Hi Rick, I tried that and the last thing that fires is this: ACTL Checking SCHN-HPD-RtnLastName*-B (0) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields WFLG /* Mon Jan 26 2009 11:16:03 */ It crashes when it tries to run the Set Fields action. This workflow has not been modified in over 6 months. I also looked at the filter and sql logs and did not see anything. Thinking about this if it was workflow related then reinstalling a newer client would not fix this problem. I am stumped. I checked the server and did not see anything in the event logs on the server. Brian -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Rick Cook *Sent:* Monday, January 26, 2009 10:55 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy User Suddenly Crashing for Multiple Users ** Brian, If it is happening to multiple users, I would suspect workflow. Turn client logs on at a couple of them and see what fired last. Rick Sent from my Verizon Wireless BlackBerry -- *From*: Sokol, Brian *Date*: Mon, 26 Jan 2009 10:46:53 -0500 *To*: arslist@ARSLIST.ORG *Subject*: Remedy User Suddenly Crashing for Multiple Users On Friday afternoon around 4PM I received emails/phone calls from about a dozen users in several locations who were all experiencing the same problem. Their fat client was crashing when they tried to run a search in the Help Desk (version 5.6) form against a person's name. The error is BMC Remedy User Application has encountered a problem and needs to close. Not everyone is getting the error and it does not happen every time but almost every time they search for a name. At first I thought it might have been some sort of network issue but now I am not sure. It just is strange that this started at the same time. The server itself was not touched - no changes. We are on version 7.1 patch 1 running on XP desktops and Server 2003/Sql 2000. I had people uninstall their
Re: OT: Test
Tayler ex KPMG? :) On Tue, Jan 27, 2009 at 4:15 AM, TayMcLean tpmcl...@gmail.com wrote: Test. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: OT: Test
oops that was not meant to go to the list, sorry. On Tue, Jan 27, 2009 at 9:48 AM, Rosemary rjing...@gmail.com wrote: Tayler ex KPMG? :) On Tue, Jan 27, 2009 at 4:15 AM, TayMcLean tpmcl...@gmail.com wrote: Test. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Using a single username/password to access form from multiple hosts
Hi: I am making a form available via web (mid tier with Remedy) for a large set of users who donot exist in remedy. These users just provide new requests and check status of the requests. They donot need to update any requests. I donot want to create/manage these users since they keep changing. I was hoping to use one single user name/password and provide the link the users can point their browser to. But it looks like Remedy does not allow connection from different hosts with the same username/password at any given time. Is there any way I can configure access to a remedy form using a single username/password from multiple hosts? TIA -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Using a single username/password to access form from multiple hosts
You can create a user account and assign read restrict user license to it. Remedy allows a read restrict user to login from a number of clients in parallel at a time. Since you need this from web, you can pass this readrestrict user name and password to the midtier servlet using the form url. A read restrict user can submit and view tickets with out any fixed or floating license. I guess you can not have submitter mode locked if you want to use read restrict user like this. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
