FW: ITSM Issue with Sandbox Enablement
Hi Folks I am having a ticket raised with BMC for this one but I just thought I'd pass it to the list for any thoughts that may come my way. It has me in a bit of a quandary and I thank anyone that can help me resolve it or work-around it. I have placed the log zip file (88KB) here because the list software blocks my attachment. http://www.softwaretoolhouse.com/_logs/ARUSERC2.ZIP www.softwaretoolhouse.com/_logs/ARUSERC2.ZIP PlatformSparc Sun Fire V240 OS Solaris 5.10 DB Oracle 10g2 ARS 7.1patch 5 ITSM7.0.3 patch 7 Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:ben.cher...@softwaretoolhouse.com mailto:ben.cher...@softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com A free notepad for Diary fields: http://www.softwaretoolhouse.com/downloads/DiaryFieldEditor.htm http://www.softwaretoolhouse.com/downloads/DiaryFieldEditor.htm An ARS API scripting tool used for migrations, integrations, imports, reports, extracts, batch jobs: http://www.softwaretoolhouse.com/products/SthMupd http://www.softwaretoolhouse.com/products/SthMupd __ Von:Chernys, Ben Gesendet: Mittwoch, 28. Januar 2009 09:37 An: Ben Chernys Cc: Betreff:ITSM Issue with Sandbox Enablement When we use the Sandbox feature (btw I had to put a fix in for our Geman clients - Sandbox enablement is ignored if you are not running an English client - any attributes (of our hand-constructed classes using default Admin defined field ids) that are NOT in BaseElement (or rather BMC.CORE:BMC_MainFrame) do NOT get pushed to the Sandbox instance. The Sandbox job has NULL Defer = Yes in the OOTB job. I can see why. If you turn this off (which is a bug that the OOTB is NOT off - restricting you from nullifying an attribute and then causing a mis-match between the two instances in the datasets) what happens is all the non-BaseElement (MF) attributes become NULL even when they are not touched. I believe the error is manifested by the filter ASI:SHR:All_600_PushToBMCForm which uses a sample schema where the push target is in a DO field. The filter has the by ID check-box checked. The Log describes the fields pushed and those target fields include those fields for the real target schema but the values for these fields are all null. Have you seen this behaviour? You should notice it if you take any class which other than BMC_Mainframe and change an attribute from that class (which field id is NOT in BMC_Mainframe). The problem is isolated to retrieving the values of fields as the target fields seem to be complete. I have checked the database (filter_push) and will need to have a play with the API to see what actually is set for a by like idpush fields. It is possible, I suppose, to build a better sample form with all of our and OOTB field ids in it. from filter ASI:SHR:All_600_PushToBMCForm, 3093, 1226599817, Remedy, panacea, 1, 600, 20, 1, 1, 2, ZODP+HGF8UUQFMpti/TK3KBO9J67T2saQn68e9TkISfKv8K219ABUBhboLdYUUv0UBd00rC2s98yWtiDld8iwnwpzvEXvjEb, 4\6\99\301170700\2\0, NULL, 1144618550♦BMC♦Copyright (c) 1991 - 2006 BMC Software, Inc. all rights reserved BMCVer=7.00.00♥, NULL, 4\60006\4\0\\60008\40\0\60009\4\0\\60010\4\0\\, NULL, NULL, 0, 0 from filter_push 3093, 0, 98, 1...@\11\$301170700$\1\98\4\1\1\179\99\179\4\5\102\1\@\...@\1\98\0\4\5\, NULL, BMC.CORE:BMC_Mainframe, @ 3093, 1001, 98, 1...@\11\$301170700$\1\98\4\1\1\179\99\179\4\3\102\1\@\...@\1\98\0\4\3\, NULL, BMC.CORE:BMC_Mainframe, @ As far as I can tell there will be two work-arounds possible: 1) a better sample form. or 2) a filter for each class replacing the single filter above. The conclusion or direction has changed since I implemented the following test. I replaced the above filter with one using the exact form that was participating in the Push Fields. Same effect. It now looks that this SandboxCreate CI Name causes untraced actions in the hiddent Invoke External Filter CMDB Processes and that it is likely that the error is there. I have attached a client trace file (AL, Filter, SQL, API). We have turned off (deactivated) any non-OOTB filters. The ASI:SHR:All_600_PushToBMCForm has been changed to specify the same form as the value of the OS Schema field in the trace. 093411.591 i ArQryGet returns 1 records for select name , queryshort from filter where queryshort like '%Reconcile%' 001002 SQL row: 1 Col 0: ASI:SHR:SandboxCallReconEngineRelation_999 Col 1: 4\1\99\100076\2\4\9\Reconcile\ 093422.294 i ArQryGet returns 2 records for select name , queryshort from filter where queryshort like '%Reconclie%' 001002 SQL row: 1 Col 0: ASI:SHR:SandboxCallReconEngine_999 Col 1:
Developer Studio 7.5
Hi All, I am starting to like the new Developer Studio(DS). :) But facing one problem currently. I am trying to add permissions to objects on the DS, but when i click on expand button next to the permissions, it doesnt open up anything. Is this working fine for others? FYI.. I am trying to use DS for checking against 7.0.01 version Remedy server. This might be cause of the problem. not sure. Regards, Rakshit ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Crystal Reports and Mid-Tier license issue
We just went through the purchasing BOXI license process for our new BOXI server and they are not cheap. SAP just bought out Business Objects and changed the licensing model. There are not more Fixed and Floating User licenses, according to our rep if you are standing up the BO Crystal Enterprise Server XI. You now have to purchase CPU licenses for each CPU for each application server. We purchased 2 because the price jumped signifgantly last June. CPU Licenses allow unlimited access to the Application server were BOXI is installed. If you try to call them to get new licenses they will tell you that you will need to purchase CPU licenses, or at least that is what they made us do. If they tell you other wise I would like to know. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steven Iocco Sent: Wednesday, January 28, 2009 7:25 AM To: arslist@ARSLIST.ORG Subject: Re: Crystal Reports and Mid-Tier license issue ** Thanks Matt. We do not have any named licenses on the server but that is likely the direction we need to head in. I assume a named license on BOXI is similar to a fixed license in remedy? The named license would allow access at all time? Steve Date: Tue, 27 Jan 2009 21:10:28 -0600 From: arsl...@mattreinfeldt.com Subject: Re: Crystal Reports and Mid-Tier license issue To: arslist@ARSLIST.ORG ** Steve, What if you set up Guest access on the BOXI server? Give the Guest user a named license... won't that work? Matt From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steven Iocco Sent: Tuesday, January 27, 2009 8:16 PM To: arslist@ARSLIST.ORG Subject: Crystal Reports and Mid-Tier license issue ** Hi folks. Does anyone know a workaround to using concurrent licensing on BOXI R2 and the midtier? It seems that every time a report is fetched it uses a license, so even though its the same account being used everytime any reports are fetched back to back the 10 licenses we have run out fairly quick before they are dropped. This causes errors such as the following: Failed to Process the Request!! An Error occured at the Server: All of your systems 10 concurrent access licenses are in use at this time. Thanks Steve __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
RESOLVED Re: Server Ports and Queues
I checked my host this morning and two new threads started. So I guess it just didn't need them at the time I increased the maximum. On Tue, Jan 27, 2009 at 3:27 PM, LJ Longwing lj.longw...@gmail.com wrote: ** it's my understanding that they will spawn as needed as well...so I must assume that your server doesn't feel the need for them...:) -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Frank Caruso *Sent:* Tuesday, January 27, 2009 1:09 PM *To:* arslist@ARSLIST.ORG *Subject:* Server Ports and Queues ** ARS 7.1p3 Solaris 9 Sybase 15 Server Grouping two hosts In the past I thought you could increase the maximum number of Fast and List threads and those new threads would spawn almost immediately. When the server needed a new thread they would create one. I understand a restart would be necessary to decrease the maximum. On my current hosts the threads appear to be maxed out. A quick look at SQL logging by thread and all have been created and all are working hard. So I increased the maximum number of each from 6 to 8 but I have not seen the new threads start up. Nothing in the arthread log and no new TIDs in the SQL logs. Does 7.1 require a restart in order for the settings to take effect or does the server just no think they are needed? Thank you Frank __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Developer Studio 7.5
Hi Rakshit, It works fine. In the property column, when you click on the Permissions' expand button, two lines appears, Permissions and Allow any user to submit. If you click on Permissions in the value column, the permission's dialog box will appear, and you will be able to manage them. Sergio Tomillero rakshit bhandary wrote: Hi All, I am starting to like the new Developer Studio(DS). :) But facing one problem currently. I am trying to add permissions to objects on the DS, but when i click on expand button next to the permissions, it doesnt open up anything. Is this working fine for others? FYI.. I am trying to use DS for checking against 7.0.01 version Remedy server. This might be cause of the problem. not sure. Regards, Rakshit ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/Developer-Studio-7.5-tp21703443p21707087.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Floating User License Ratio
Hi all, I just want to add that there is a free test-version that will show you how many licenses you can free by optimizing. The test-version will also show you the exact ratio that is optimum for your specific system. All you need is a user-log of 1-6 weeks from your server. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Use RRR|LicenseMonitor to see how many you need. Its not free, but it easily pays for itself and then some. If you're considering buying more licenses its well worth it to let RRR analyze your user usage to see what mix of fixed/floating you really need. Who knows, maybe you have seldom-used fixed licenses you can exchange to get more floaters. Chad Hall | Software Developer Acxiom Information Systems 1-501-342-2650 office | 1-501-472-1379 cell | 1-501-342-3911 fax 301 East Dave Ward Drive | Conway, AR 72032 | USA | www.acxiom.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David.M Clark Sent: Tuesday, January 27, 2009 1:16 PM To: arslist@ARSLIST.ORG Subject: Floating User License Ratio As a rule of thumb, I've long used a ratio of floating user licenses to people of four to one for the general population. Anyone have an opinion on this? (It's license review time.) Thanks, -D David M Clark Remedy Programmer/Analyst ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are * The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank you. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
SLM ITSM 7.5
All, I have tried to install SLM 7.1 on a 7.5 ITSM installation and it keeps failing. Has anyone else had this issue? The error indicates that is does not function with contract management which has been updated for 7.5. Rob Cvetkovski, Staff Consultant Burntsand Inc. 185 The West Mall Suite 600 Toronto ON M9C 5L5 Tel: (416) 234-3839 Cell: (416) 917-7231 www.burntsand.com http://www.burntsand.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Printing
Has anyone out there encountered a problem where when printing a form the WUT (using Ctrl+P), they get a blank sheet. You can attempt to print again and it will come out fine most of the time. Sometimes you have to do it two or three times. It appears to very sporadic and random in nature. ARS 7.1.0 WUT 7.1.0 Windows XP clients Windows 2003 MSSQL Andy L. Mayfield Protection Control Sr. Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Resolved: Remedy User Suddenly Crashing for Multiple Users
The problem was caused when certain users did not have permissions to a field on the SHR:People form. That field was part of the results list. I would think that if they did not have permissions to a field in the results list then the field would not be displayed. It should not crash Remedy user. This is how it worked on the Mid Tier. The results list pulled up without that field. Thanks all. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Monday, January 26, 2009 4:53 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** Are you searching directly in the form for data or is this some kind of lookup/workflow? If you are searching for record in something like Help Desk, Change, etc maybe it isn't the last name Murphy but the first record that comes up when that query is run. Maybe try a search using the Records ID for the first record that is returned using the Murphy query. I too have seen some corruption in a record consistently crash a the client. Jason On Mon, Jan 26, 2009 at 1:35 PM, Sokol, Brian bso...@scholastic.com wrote: ** I can bring up any record without a problem. Also they are not even pulling in user data just searching on it. The fact that many people started to experience it at the same time. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Scott Illari Sent: Monday, January 26, 2009 12:47 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** Brian, I remember a problem a few years back when the 5.6 User tool would crash if the record being returned had a corrupted attachment in it. We got around it by upgrading the User Tool to the newer version (at the time I think it was 6.x), loading the corrupted record, and deleting the attachment. Since you have already upgraded the User Tool on some and they are fine, I would have someone with the newly installed version bring up Murphy and see if there is an attachment on the record. If there is, then save the attachment locally, and have one of the affected users try to open the same record and see if the problem is resolved. Hope this helps. Scott Illari From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Monday, January 26, 2009 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** One other thing. The person I am working with searched on the last name Murphy. This should have produced a list of all the matches. It crashes before the list is produced. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, January 26, 2009 11:48 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** What about the data? Turn on SQL logs and see if something in the data is causing an error. I have seen this happen if a special character not readable by the system was in a field. Since this is person data, could something in the LDAP feed have changed? Rick Sent from my Verizon Wireless BlackBerry From: Sokol, Brian Date: Mon, 26 Jan 2009 11:37:50 -0500 To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users Hi Rick, I tried that and the last thing that fires is this: ACTL Checking SCHN-HPD-RtnLastName*-B (0) ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields WFLG /* Mon Jan 26 2009 11:16:03 */ It crashes when it tries to run the Set Fields action. This workflow has not been modified in over 6 months. I also looked at the filter and sql logs and did not see anything. Thinking about this if it was workflow related then reinstalling a newer client would not fix this problem. I am stumped. I checked the server and did not see anything in the event logs on the server. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, January 26, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy User Suddenly Crashing for Multiple Users ** Brian, If it is happening to multiple users, I would suspect workflow. Turn client logs on at a couple of them and see what
Re: Jr. Remedy Developer Needed
I must say that was a good one. Andy L. Mayfield Protection Control Sr. Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve Michadick Sent: Tuesday, January 27, 2009 6:59 AM To: arslist@ARSLIST.ORG Subject: Re: Jr. Remedy Developer Needed You also can not get a Top Secret clearance if you have too much debt, have traveled to multiple countries that are hostile to the U.S., associated with known terrorists, etc. But wait...don't we know someone like that? H...someone that NEEDS to have a Top Secret clearance in order to do his job? Someone with the title President of the United States of America? Sorry, couldn't help myself. Steve Michadick Remedy Engineer MCNOSC -Original Message- From: VanSickle, James W [mailto:james.vansic...@contractor.cmc.com] Sent: Monday, January 26, 2009 11:26 AM Subject: Re: Jr. Remedy Developer Needed ** Sorry, but you're not eligible. As a US citizen, I can't even be married to a foreign national if I want to get Secret or Top Secret clearance. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran kodali Sent: Sunday, January 25, 2009 8:31 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Jr. Remedy Developer Needed ** Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ The sender of this e-mail is a contractor to Commercial Metals Company or subsidiaries (collectively CMC). The sender is not an employee of CMC and has no authority, express or implied, to bind CMC to any transaction or contract. CMC allows contractors to utilize this email address extension only in the course of providing services specifically covered by the terms of their engagement. No other use is authorized. CMC expressly disclaims liability for any unauthorized use. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Developer Studio and ARS 7.1
Can I use the new 7.5 Developer Studio (7.5) against a 7.1 server? If so can I use it and the 7.1 Admin console on the same PC? I would like to start using it to get used to the changes. Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
AD: Abydos Analyser - New Feature!
Dear List Do you ever need to find workflow related to a particular field id, regardless of the parent form? I'd like to let you know about the recent release of Abydos Analyser 4.5 with new advanced field search capabilities. If you would like to find out more, please join us on the next Abydos Analyser webinar on Thursday 5th February at 11:00 EST, (4:00pm UK, 5:00pm Central Europe), by clicking on this link: https://abydos-workflow.webex.com/abydos-workflow/j.php?ED=115493322RG=1 https://abydos-workflow.webex.com/abydos-workflow/j.php?ED=115493322RG=1 or visit our website at http://www.abydos-workflow.com/ www.abydos-workflow.com Abydos Analyser is now widely adopted by Remedy developers, administrators and support staff for rapid analysis, documentation, editing and graphically presenting workflow rules within any BMC Remedy application. Kind Regards Jonathan Young cid:image001.gif@01C8CCB6.4E7C9200 http://www.abydos-workflow.com/ www.abydos-workflow.com Tel: +44 (0)1582 400127 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are image001.gif
Re: Developer Studio and ARS 7.1
Brian, I think the normal recommendation is to use the relevant version of the admin tool to the server in use - ie. for a 7.1 server use the 7.1 admin tool. You can have different versions of the admin and user tools on a PC - I've had v5.1.2, v6.3 and v7 clients running on the same desktop. Regards Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Sokol, Brian Sent: 28 January 2009 16:05 To: arslist@ARSLIST.ORG Subject: Developer Studio and ARS 7.1 ** Can I use the new 7.5 Developer Studio (7.5) against a 7.1 server? If so can I use it and the 7.1 Admin console on the same PC? I would like to start using it to get used to the changes. Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Printing
This seems to describe the general way printing happens on the WUT. Have tried it on versions from 5.1.2 onwards, and its generally been close to useless. It either gives inconsisten results, or prints off a garbled mess. Maybe its much improved on v7.5? Regards Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Mayfield, Andy L. Sent: 28 January 2009 15:27 To: arslist@ARSLIST.ORG Subject: Printing Has anyone out there encountered a problem where when printing a form the WUT (using Ctrl+P), they get a blank sheet. You can attempt to print again and it will come out fine most of the time. Sometimes you have to do it two or three times. It appears to very sporadic and random in nature. ARS 7.1.0 WUT 7.1.0 Windows XP clients Windows 2003 MSSQL Andy L. Mayfield Protection Control Sr. Technician Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Solaris 10 and Remedy ARS
We had an interesting problem with a test envirornment. Even if we set the ar.conf file to register with the portmapper, we got an RPCBind error (Authentication Failure). We discovered that the latest version of Solaris uses some different settings. We found the following solution at http://www.mail-archive.com/arsperl-us...@arsperl.org/msg00610.html: 1. the portmapper (rpcbind) is under the control of the Service Management Facility (SMF) on solaris10. SMF seems (to me, at least) very bloated with lots of gratuitous stuff, including properties. One of the properties for rpc/bind is config/local_only which apparently controls whether the portmapper can be reached from other hosts. It was set to true, so other hosts were out of luck. I set it to false using: svccfg -s svc:/network/rpc/bind svc:/network/rpc/bind setprop config/local_only = false svc:/network/rpc/bind quit svcadm refresh svc:/network/rpc/bind 2. the 2nd cause was also related to a property, config/ enable_tcpwrappers, which was set to true, meaning access to rpcbind was filtered by tcpwrappers, so I added a line to /etc/hosts.allow as follows: rpcbind: ALL And made sure /etc/hosts.allow was readable by rpcbind (chmod 644 /etc/hosts.allow). Just a heads up. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Microsoft SMS via AIE
All Last time I had to do an integration into MS SMS it was back in the days of v5 and EIE. The integration was terribly slow and in the end we reverted to the SQL adapter fo performance reasons. Can anyone comment on the performance of the Discovery Service for SMS adapter, preferably someone who had experience of the old adapter also. TIA Matt ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ITSM Issue with Sandbox Enablement
In my last position we struggled and fought with the Sandbox for quite a while, finding issues here and there, and finally came to the conclusion that the Sandbox provides no real value as it is currently implemented (at least ITSM pre-7.5, I haven’t see how they’ve changed it there yet), is fatally flawed in a few different ways and just caused more headaches than it was worth. In the end, we decided to simply turn it off, and I would recommend the same unless you have a specific need for it. In my opinion, the only real and valid benefit that could be obtained from a Sandbox would be as a staging area to make changes that are to be applied to the Gold dataset at a later time. The Sandbox implemented in CMDB 2.1 and earlier does not work this way. It is merely a pass-through dataset that gets immediately reconciled into Gold. As such, I see no benefit in using it. You could argue that it gives you the ability to limit what kinds of changes a person can make to Gold by changing the reconciliation rules. However, I would argue that if you don’t want someone to change something, because you have a better (automated) source for the information, a more appropriate solution would be to simply not let them change it in the first place via an active link or something that makes the field read only. It is extremely poor user interaction design to let someone make a change and save it, only to wonder why it didn’t take effect afterward. I know this isn’t what you were looking for, but after everything I went through trying to correctly use the Sandbox, I would recommend to just about anyone to leave it be and turn it off until its design and implementation get fixed. Good luck, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Wednesday, January 28, 2009 2:26 AM To: arslist@ARSLIST.ORG Subject: FW: ITSM Issue with Sandbox Enablement ** Hi Folks I am having a ticket raised with BMC for this one but I just thought I'd pass it to the list for any thoughts that may come my way. It has me in a bit of a quandary and I thank anyone that can help me resolve it or work-around it. I have placed the log zip file (88KB) here because the list software blocks my attachment. www.softwaretoolhouse.com/_logs/ARUSERC2.ZIPhttp://www.softwaretoolhouse.com/_logs/ARUSERC2.ZIP PlatformSparc Sun Fire V240 OS Solaris 5.10 DB Oracle 10g2 ARS 7.1patch 5 ITSM7.0.3 patch 7 Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: mailto:ben.cher...@softwaretoolhouse.com Web: http://www.softwaretoolhouse.comhttp://www.softwaretoolhouse.com/ A free notepad for Diary fields: http://www.softwaretoolhouse.com/downloads/DiaryFieldEditor.htm An ARS API scripting tool used for migrations, integrations, imports, reports, extracts, batch jobs: http://www.softwaretoolhouse.com/products/SthMupd __ Von:Chernys, Ben Gesendet: Mittwoch, 28. Januar 2009 09:37 An: Ben Chernys Cc: Betreff:ITSM Issue with Sandbox Enablement When we use the Sandbox feature (btw I had to put a fix in for our Geman clients - Sandbox enablement is ignored if you are not running an English client - any attributes (of our hand-constructed classes using default Admin defined field ids) that are NOT in BaseElement (or rather BMC.CORE:BMC_MainFrame) do NOT get pushed to the Sandbox instance. The Sandbox job has NULL Defer = Yes in the OOTB job. I can see why. If you turn this off (which is a bug that the OOTB is NOT off - restricting you from nullifying an attribute and then causing a mis-match between the two instances in the datasets) what happens is all the non-BaseElement (MF) attributes become NULL even when they are not touched. I believe the error is manifested by the filter ASI:SHR:All_600_PushToBMCForm which uses a sample schema where the push target is in a DO field. The filter has the by ID check-box checked. The Log describes the fields pushed and those target fields include those fields for the real target schema but the values for these fields are all null. Have you seen this behaviour? You should notice it if you take any class which other than BMC_Mainframe and change an attribute from that class (which field id is NOT in BMC_Mainframe). The problem is isolated to retrieving the values of fields as the target fields seem to be complete. I have checked the database (filter_push) and will need to have a play with the API to see what actually is set for a by like idpush fields. It is possible, I suppose, to build a better sample form with all of our and OOTB field ids in it. from filter ASI:SHR:All_600_PushToBMCForm, 3093, 1226599817, Remedy, panacea, 1, 600, 20, 1, 1, 2,
Re: Developer Studio and ARS 7.1
That said, I've been experimenting with using the 7.5 tool with AR 7.1 and haven't had issues for the most part yet. The only issue I had was probably due to a minor bug in DS rather than the fact that I was using it with a 7.1 server. What happened is that I had a table in a page, and I went to add a column to the table. When I added the column the hold page holder and everything in it disappeared. I went back and made that particular change in the 7.1 admin tool (which you can run fine right next to DS) and then continued on in DS and everything was OK. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barber, David Sent: Wednesday, January 28, 2009 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: Developer Studio and ARS 7.1 ** Brian, I think the normal recommendation is to use the relevant version of the admin tool to the server in use - ie. for a 7.1 server use the 7.1 admin tool. You can have different versions of the admin and user tools on a PC - I've had v5.1.2, v6.3 and v7 clients running on the same desktop. Regards Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Sokol, Brian Sent: 28 January 2009 16:05 To: arslist@ARSLIST.ORG Subject: Developer Studio and ARS 7.1 ** Can I use the new 7.5 Developer Studio (7.5) against a 7.1 server? If so can I use it and the 7.1 Admin console on the same PC? I would like to start using it to get used to the changes. Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ITSM Issue with Sandbox Enablement
I totally agree with Lyle. It just does not make sense to have a sandbox that will be immediately reconciled to production dataset. Besides restricting the updates via permissions or field properties, I would add that enabling auditing on the fields that can be updated is a good complement, from a control/audit perspective. So with access control and auditing, you really don't need a sandbox, and you are going to gain a lot in terms of reducing complexity, maintenance, etc. -Guillaume From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Wed 01/28/09 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Issue with Sandbox Enablement In my last position we struggled and fought with the Sandbox for quite a while, finding issues here and there, and finally came to the conclusion that the Sandbox provides no real value as it is currently implemented (at least ITSM pre-7.5, I haven't see how they've changed it there yet), is fatally flawed in a few different ways and just caused more headaches than it was worth. In the end, we decided to simply turn it off, and I would recommend the same unless you have a specific need for it. In my opinion, the only real and valid benefit that could be obtained from a Sandbox would be as a staging area to make changes that are to be applied to the Gold dataset at a later time. The Sandbox implemented in CMDB 2.1 and earlier does not work this way. It is merely a pass-through dataset that gets immediately reconciled into Gold. As such, I see no benefit in using it. You could argue that it gives you the ability to limit what kinds of changes a person can make to Gold by changing the reconciliation rules. However, I would argue that if you don't want someone to change something, because you have a better (automated) source for the information, a more appropriate solution would be to simply not let them change it in the first place via an active link or something that makes the field read only. It is extremely poor user interaction design to let someone make a change and save it, only to wonder why it didn't take effect afterward. I know this isn't what you were looking for, but after everything I went through trying to correctly use the Sandbox, I would recommend to just about anyone to leave it be and turn it off until its design and implementation get fixed. Good luck, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Wednesday, January 28, 2009 2:26 AM To: arslist@ARSLIST.ORG Subject: FW: ITSM Issue with Sandbox Enablement ** ? Hi Folks I am having a ticket raised with BMC for this one but I just thought I'd pass it to the list for any thoughts that may come my way. It has me in a bit of a quandary and I thank anyone that can help me resolve it or work-around it. I have placed the log zip file (88KB) here because the list software blocks my attachment. www.softwaretoolhouse.com/_logs/ARUSERC2.ZIP http://www.softwaretoolhouse.com/_logs/ARUSERC2.ZIP PlatformSparc Sun Fire V240 OS Solaris 5.10 DB Oracle 10g2 ARS 7.1patch 5 ITSM7.0.3 patch 7 Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: mailto:ben.cher...@softwaretoolhouse.com mailto:ben.cher...@softwaretoolhouse.com Web: http://www.softwaretoolhouse.com http://www.softwaretoolhouse.com/ A free notepad for Diary fields: http://www.softwaretoolhouse.com/downloads/DiaryFieldEditor.htm http://www.softwaretoolhouse.com/downloads/DiaryFieldEditor.htm An ARS API scripting tool used for migrations, integrations, imports, reports, extracts, batch jobs: http://www.softwaretoolhouse.com/products/SthMupd http://www.softwaretoolhouse.com/products/SthMupd __ Von:Chernys, Ben Gesendet: Mittwoch, 28. Januar 2009 09:37 An: Ben Chernys Cc: Betreff:ITSM Issue with Sandbox Enablement When we use the Sandbox feature (btw I had to put a fix in for our Geman clients - Sandbox enablement is ignored if you are not running an English client - any attributes (of our hand-constructed classes using default Admin defined field ids) that are NOT in BaseElement (or rather BMC.CORE:BMC_MainFrame) do NOT get pushed to the Sandbox instance. The Sandbox job has NULL Defer = Yes in the OOTB job. I can see why. If you turn this off (which is a bug that the OOTB is NOT off - restricting you from nullifying an attribute and then causing a mis-match between the two instances in the datasets) what happens is all the non-BaseElement (MF) attributes become NULL even when they are not touched. I believe the error is manifested by the filter ASI:SHR:All_600_PushToBMCForm which
Re: $OPERATION$ = GET on Get Filter
In the Admin Tool help, there is this table: $OPERATION$ value Description Filter execution conditions Form mode CREATE Set when creating a request. Submit New DELETE Set when deleting a request. Delete DIALOG Set when opening a form as a dialog box.Dialog GET Set when retrieving a request for display. Get Display MERGE Set when merging requests. Merge QUERY Set when searching for requests.Search SET Set when modifying a request. Modify Modify SET ALL Set when a Push Fields action that is configured to modify all matching requests modifies a request. Modify Modify All As you can see, what I want the filter to do is to run when retrieving a request for display. Therefore it recommends using GET for this. QUERY could be used if I was searching for multiple requests but I am actually trying to GET a request. ---Original Message--- Date: Tue, 27 Jan 2009 23:08:42 -0800 Reply-To: arslist@ARSLIST.ORG Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG From: Joe DeSouza joe_rem...@yahoo.com Subject: Re: $OPERATION$ = GET on Get Filter Content-Type: multipart/alternative; Thats not right.. QUERY is the correct keyword. Where did you read it was GET? Look at the ar.h header file and you will see QUERY is defined as the OPERATION keyword. Joe From: Amarjit Hothi azstr...@yahoo.com To: arslist@ARSLIST.ORG Sent: Tuesday, January 27, 2009 11:33:14 PM Subject: $OPERATION$ = GET on Get Filter No, Query does not work. Again, I want this to work on a Get Entry Filter, Query works on active links for form mode only. The AR 7.0 workflow objects doc says to use GET keyword on get entry filters. QUERY keyword is not supported in filters. Thanks. -Original Message- From: Scott Illari [mailto:sill...@optonline.net] Sent: January 26, 2009 1:51 PM Subject: No subject given Your qualification should read $OPERATION$ = QUERY...GET is not a valid value for the $OPERATION$ keyword. There are a list of valid values in the help section of your admin tool under the Keywords Section. Hope this helps. Scott Illari -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Amarjit Hothi Sent: Monday, January 26, 2009 1:48 PM To: arslist@ARSLIST.ORG Subject: I am trying to use an $OPERATION$ = GET on a get filter, the filter has a modify and get entry condition but each has a specific condition needs to be met, i.e.: the condition is (($OPERATION$ = GET) AND (some condition)) OR (($OPERATION$ = SET) AND (some other condition)) The $OPERATION$ = GET fails for unknown reasons on a get execution, I know this does not work because I set the filter to $OPERATION$ != SET and the get execution works. Can anyone tell me what I may be doing wrong in this instance? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ITSM Issue with Sandbox Enablement
Thanks Guys, I agree with you. I noticed the part that doesn't make sense but believe it or not I have a reasonable reason for using it. As for auditing, we've had our share of issues with it but are (over) using it. I disabled the delete activity in the Sandbox reconciliation job so that when a CI in Production (Gold?) is touched by a person, I can have our standard reconciliation job basically use the equal Sandbox CI at a higher precedence and then more or less cancel the normal discovered CI in the recon job. When that normal discovered CI has caught up to the human modified CI, in a set of configured fields I might add, then the Sandbox CI is deleted and the CI is no longer human modified and participates in reconciliation updates as normal. I also cannot add an attribute indicating the human modification state to BaseElement. The Sandbox indeed makes no sense whatsoever as implemented with the OOTB workflow. The Updated CI is pushed (supposedly) to the Sandbox, and then immediately reconciled to production AND deleted from Sandbox. Also note the comments about the NULL Option in the OOTB Job. This may be there to cover the issue I encountered below. We now have a ticket with BMC but alas, I am going to have to do something to make it work sooner than I expect a response or a fix. Perhaps the Overlay feature works better? Cheers Ben _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: January 28, 2009 9:15 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Issue with Sandbox Enablement ** I totally agree with Lyle. It just does not make sense to have a sandbox that will be immediately reconciled to production dataset. Besides restricting the updates via permissions or field properties, I would add that enabling auditing on the fields that can be updated is a good complement, from a control/audit perspective. So with access control and auditing, you really don't need a sandbox, and you are going to gain a lot in terms of reducing complexity, maintenance, etc. -Guillaume _ From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Wed 01/28/09 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Issue with Sandbox Enablement In my last position we struggled and fought with the Sandbox for quite a while, finding issues here and there, and finally came to the conclusion that the Sandbox provides no real value as it is currently implemented (at least ITSM pre-7.5, I haven’t see how they’ve changed it there yet), is fatally flawed in a few different ways and just caused more headaches than it was worth. In the end, we decided to simply turn it off, and I would recommend the same unless you have a specific need for it. In my opinion, the only real and valid benefit that could be obtained from a Sandbox would be as a staging area to make changes that are to be applied to the Gold dataset at a later time. The Sandbox implemented in CMDB 2.1 and earlier does not work this way. It is merely a pass-through dataset that gets immediately reconciled into Gold. As such, I see no benefit in using it. You could argue that it gives you the ability to limit what kinds of changes a person can make to Gold by changing the reconciliation rules. However, I would argue that if you don’t want someone to change something, because you have a better (automated) source for the information, a more appropriate solution would be to simply not let them change it in the first place via an active link or something that makes the field read only. It is extremely poor user interaction design to let someone make a change and save it, only to wonder why it didn’t take effect afterward. I know this isn’t what you were looking for, but after everything I went through trying to correctly use the Sandbox, I would recommend to just about anyone to leave it be and turn it off until its design and implementation get fixed. Good luck, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Wednesday, January 28, 2009 2:26 AM To: arslist@ARSLIST.ORG Subject: FW: ITSM Issue with Sandbox Enablement ** Hi Folks I am having a ticket raised with BMC for this one but I just thought I'd pass it to the list for any thoughts that may come my way. It has me in a bit of a quandary and I thank anyone that can help me resolve it or work-around it. I have placed the log zip file (88KB) here because the list software blocks my attachment. http://www.softwaretoolhouse.com/_logs/ARUSERC2.ZIP www.softwaretoolhouse.com/_logs/ARUSERC2.ZIP PlatformSparc Sun Fire V240 OS Solaris 5.10 DB Oracle 10g2 ARS 7.1patch 5 ITSM7.0.3 patch 7 Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany
Re: $OPERATION$ = GET on Get Filter
As pointed out by Connie, in your filter, on the first Tab, check the Get checkbox under Execute On and uncheck any other check boxers you may have checked. The GET value should be in $Operation$ but the condition is redundant. Cheers Ben -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Amarjit Hothi Sent: January 28, 2009 9:31 PM To: arslist@ARSLIST.ORG Subject: Re: $OPERATION$ = GET on Get Filter In the Admin Tool help, there is this table: $OPERATION$ value Description Filter execution conditions Form mode CREATE Set when creating a request. Submit New DELETE Set when deleting a request. Delete DIALOG Set when opening a form as a dialog box.Dialog GET Set when retrieving a request for display. Get Display MERGE Set when merging requests. Merge QUERY Set when searching for requests.Search SET Set when modifying a request. Modify Modify SET ALL Set when a Push Fields action that is configured to modify all matching requests modifies a request. Modify Modify All As you can see, what I want the filter to do is to run when retrieving a request for display. Therefore it recommends using GET for this. QUERY could be used if I was searching for multiple requests but I am actually trying to GET a request. ---Original Message--- Date: Tue, 27 Jan 2009 23:08:42 -0800 Reply-To: arslist@ARSLIST.ORG Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG From: Joe DeSouza joe_rem...@yahoo.com Subject: Re: $OPERATION$ = GET on Get Filter Content-Type: multipart/alternative; Thats not right.. QUERY is the correct keyword. Where did you read it was GET? Look at the ar.h header file and you will see QUERY is defined as the OPERATION keyword. Joe From: Amarjit Hothi azstr...@yahoo.com To: arslist@ARSLIST.ORG Sent: Tuesday, January 27, 2009 11:33:14 PM Subject: $OPERATION$ = GET on Get Filter No, Query does not work. Again, I want this to work on a Get Entry Filter, Query works on active links for form mode only. The AR 7.0 workflow objects doc says to use GET keyword on get entry filters. QUERY keyword is not supported in filters. Thanks. -Original Message- From: Scott Illari [mailto:sill...@optonline.net] Sent: January 26, 2009 1:51 PM Subject: No subject given Your qualification should read $OPERATION$ = QUERY...GET is not a valid value for the $OPERATION$ keyword. There are a list of valid values in the help section of your admin tool under the Keywords Section. Hope this helps. Scott Illari -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Amarjit Hothi Sent: Monday, January 26, 2009 1:48 PM To: arslist@ARSLIST.ORG Subject: I am trying to use an $OPERATION$ = GET on a get filter, the filter has a modify and get entry condition but each has a specific condition needs to be met, i.e.: the condition is (($OPERATION$ = GET) AND (some condition)) OR (($OPERATION$ = SET) AND (some other condition)) The $OPERATION$ = GET fails for unknown reasons on a get execution, I know this does not work because I set the filter to $OPERATION$ != SET and the get execution works. Can anyone tell me what I may be doing wrong in this instance? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ITSM Issue with Sandbox Enablement
Ben, You said something that I would like clarification on: any attributes (of our hand-constructed classes using default Admin defined field ids) (italics added) Just to be certain I’m understanding things correctly, did you create these classes using the CMDB console using the functionality there for creating classes and adding attributes to them, or did you do any of this work in the Admin tool? While I haven’t added any new classes, I have added a fair number of attributes to existing classes (although we used IDs specified from a specific range of IDs that we were using, rather than letting the system auto-assign IDs), and we never had a problem with the system not bringing these attributes into the sandbox, which is something that I think should be someone analogous to what you’re trying to do in the end. While I’m not an expert on what happens when you use a sample schema, I would expect that the fact that “by ID” is selected, it should bring across all fields with matching IDs regardless of whether or not they’re in the sample schema – which it seem would have to be the case or the majority of the OOB classes would have this same issue. Well, I guess there’s no useful information in the paragraph above. I guess I really just want to confirm that the classes were all created using the CMDB console exclusively, and that any AST forms used to work with those classes were created using the CMDB2Asset utility so that the IDs of the fields on the asset forms and the CMDB forms all match up, regardless of whether they’re OOB or custom. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Wednesday, January 28, 2009 1:57 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Issue with Sandbox Enablement ** Thanks Guys, I agree with you. I noticed the part that doesn't make sense but believe it or not I have a reasonable reason for using it. As for auditing, we've had our share of issues with it but are (over) using it. I disabled the delete activity in the Sandbox reconciliation job so that when a CI in Production (Gold?) is touched by a person, I can have our standard reconciliation job basically use the equal Sandbox CI at a higher precedence and then more or less cancel the normal discovered CI in the recon job. When that normal discovered CI has caught up to the human modified CI, in a set of configured fields I might add, then the Sandbox CI is deleted and the CI is no longer human modified and participates in reconciliation updates as normal. I also cannot add an attribute indicating the human modification state to BaseElement. The Sandbox indeed makes no sense whatsoever as implemented with the OOTB workflow. The Updated CI is pushed (supposedly) to the Sandbox, and then immediately reconciled to production AND deleted from Sandbox. Also note the comments about the NULL Option in the OOTB Job. This may be there to cover the issue I encountered below. We now have a ticket with BMC but alas, I am going to have to do something to make it work sooner than I expect a response or a fix. Perhaps the Overlay feature works better? Cheers Ben From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: January 28, 2009 9:15 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Issue with Sandbox Enablement ** I totally agree with Lyle. It just does not make sense to have a sandbox that will be immediately reconciled to production dataset. Besides restricting the updates via permissions or field properties, I would add that enabling auditing on the fields that can be updated is a good complement, from a control/audit perspective. So with access control and auditing, you really don't need a sandbox, and you are going to gain a lot in terms of reducing complexity, maintenance, etc. -Guillaume From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Wed 01/28/09 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Issue with Sandbox Enablement In my last position we struggled and fought with the Sandbox for quite a while, finding issues here and there, and finally came to the conclusion that the Sandbox provides no real value as it is currently implemented (at least ITSM pre-7.5, I haven’t see how they’ve changed it there yet), is fatally flawed in a few different ways and just caused more headaches than it was worth. In the end, we decided to simply turn it off, and I would recommend the same unless you have a specific need for it. In my opinion, the only real and valid benefit that could be obtained from a Sandbox would be as a staging area to make changes that are to be applied to the Gold dataset at a later time. The Sandbox implemented in CMDB 2.1 and earlier does not work this way. It is merely a pass-through dataset that gets
FW: ITSM Issue with Sandbox Enablement
That is correct. The Class Manager console was used. cmdb2asset is no longer used. The functionality is done with other processes now. But yes, all done with OOTB facilities. The IDs were auto-assigned. (bad!) and (worse) so where the class guids! My OOTB VM seems to work as well. BUT, I have not made any new classes there and done a real experiment. Cheers Ben _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: January 28, 2009 10:32 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Issue with Sandbox Enablement Ben, You said something that I would like clarification on: any attributes (of our hand-constructed classes using default Admin defined field ids) (italics added) Just to be certain I’m understanding things correctly, did you create these classes using the CMDB console using the functionality there for creating classes and adding attributes to them, or did you do any of this work in the Admin tool? While I haven’t added any new classes, I have added a fair number of attributes to existing classes (although we used IDs specified from a specific range of IDs that we were using, rather than letting the system auto-assign IDs), and we never had a problem with the system not bringing these attributes into the sandbox, which is something that I think should be someone analogous to what you’re trying to do in the end. While I’m not an expert on what happens when you use a sample schema, I would expect that the fact that “by ID” is selected, it should bring across all fields with matching IDs regardless of whether or not they’re in the sample schema – which it seem would have to be the case or the majority of the OOB classes would have this same issue. Well, I guess there’s no useful information in the paragraph above. I guess I really just want to confirm that the classes were all created using the CMDB console exclusively, and that any AST forms used to work with those classes were created using the CMDB2Asset utility so that the IDs of the fields on the asset forms and the CMDB forms all match up, regardless of whether they’re OOB or custom. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Wednesday, January 28, 2009 1:57 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Issue with Sandbox Enablement ** Thanks Guys, I agree with you. I noticed the part that doesn't make sense but believe it or not I have a reasonable reason for using it. As for auditing, we've had our share of issues with it but are (over) using it. I disabled the delete activity in the Sandbox reconciliation job so that when a CI in Production (Gold?) is touched by a person, I can have our standard reconciliation job basically use the equal Sandbox CI at a higher precedence and then more or less cancel the normal discovered CI in the recon job. When that normal discovered CI has caught up to the human modified CI, in a set of configured fields I might add, then the Sandbox CI is deleted and the CI is no longer human modified and participates in reconciliation updates as normal. I also cannot add an attribute indicating the human modification state to BaseElement. The Sandbox indeed makes no sense whatsoever as implemented with the OOTB workflow. The Updated CI is pushed (supposedly) to the Sandbox, and then immediately reconciled to production AND deleted from Sandbox. Also note the comments about the NULL Option in the OOTB Job. This may be there to cover the issue I encountered below. We now have a ticket with BMC but alas, I am going to have to do something to make it work sooner than I expect a response or a fix. Perhaps the Overlay feature works better? Cheers Ben _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: January 28, 2009 9:15 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Issue with Sandbox Enablement ** I totally agree with Lyle. It just does not make sense to have a sandbox that will be immediately reconciled to production dataset. Besides restricting the updates via permissions or field properties, I would add that enabling auditing on the fields that can be updated is a good complement, from a control/audit perspective. So with access control and auditing, you really don't need a sandbox, and you are going to gain a lot in terms of reducing complexity, maintenance, etc. -Guillaume __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of
Remedy / Maximo integration....how !
Hi, You could write some Perl and attempt to solve the problem manually, or you could use a proper integration tool to perform XML based integration. Check out this movie on the XML Gateway: http://www.javasystemsolutions.com/movies/attachmentsAndDiaries (We're new to movies to I welcome feedback!) John Java System Solutions : http://www.javasystemsolutions.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
ARCONFIGDIR
Is ARCONFIGDIR not supported as of version 7? Why would BMC want to take configuration options away is beyond me. It appears to be a very dumb decission...why over sudden forcing us to keep multiple copies of the binaries on the server when prevously we could start multiple instances with just one set of binaries? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Opening a record through a Mid-Tier URL
Hi all, I hope someone can help me with this. I have a form that I have setup and I am attempting to use a Mid-Tier URL for people to click on. It uses a Generic User name and Password in the URL. What I need is to fire workflow to Open the Window up without the Results List, similar to a Display type window. It doesn't seem to recognize Entry ID even though I specified the Entry ID in the URL. Has anyone done something similar? Here is my URL that I am using: http://midtier.providence.org/arsys/servlet/ViewFormServlet?form=IS+Surv eyview=Dialogserver=arsprodusername=SurveyEntrypwd=surveyeid=00 00301 ARServer 6.3 patch 21 MidTier 6.3 patch 21 Any help with this would be greatly appreciated. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR ron.sm...@providence.org 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Opening a record through a Mid-Tier URL
Just commenting -- I think it is a bad move to include username/ password in the URL. Even if the username/password is limited to only handling the one form -- it seems amateurish and I think people see that in their URL and have a nervous feeling about following the link. You may want to take a look at Kinetic Survey (built on ARS - but does not have these types of problems) http://www.kineticdata.com/Products/KineticSurvey/index.html -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com On Jan 28, 2009, at 6:46 PM, Smith, Ron [TBC] wrote: ** Hi all, I hope someone can help me with this. I have a form that I have setup and I am attempting to use a Mid-Tier URL for people to click on. It uses a Generic User name and Password in the URL. What I need is to fire workflow to Open the Window up without the Results List, similar to a Display type window. It doesn't seem to recognize Entry ID even though I specified the Entry ID in the URL. Has anyone done something similar? Here is my URL that I am using: http://midtier.providence.org/arsys/servlet/ViewFormServlet?form=IS+Surveyview=Dialogserver=arsprodusername=SurveyEntrypwd=surveyeid=301 ARServer 6.3 patch 21 MidTier 6.3 patch 21 Any help with this would be greatly appreciated. Thanks, Ron Smith Remedy/Web Developer Providence Health Services OR ron.sm...@providence.org 503-216-7866 DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: SLM ITSM 7.5
yeah, SLM 7.1 is not compatible with ITSM 7.5, we're all waiting for a new release, I think David Easter had mentioned in a separate thread a March time frame for it but I could be mistaken On Wed, Jan 28, 2009 at 10:17 AM, Rob Cvetkovski rcvetkov...@burntsand.comwrote: ** All, I have tried to install SLM 7.1 on a 7.5 ITSM installation and it keeps failing. Has anyone else had this issue? The error indicates that is does not function with contract management which has been updated for 7.5. *Rob Cvetkovski, Staff Consultant* **Burntsand Inc. 185 The West Mall Suite 600 Toronto ON M9C 5L5 Tel: (416) 234-3839 Cell: (416) 917-7231 www.burntsand.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Developer Studio 7.5
Sergio, Its not opening up any dialog box for me.. :( Rasmin, You can download it from BMC site if you have a support ID with them. This is just a beta version right now and hence i wouldnt suggest it for the actual devlopment activity. Regards, Rakshit On Thu, Jan 29, 2009 at 6:06 AM, Rasmin Arbai rar...@gmail.com wrote: Rakshit, Can you tell me where I can download the DS 7.5? Thanks *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Rakshit Bhandary *Sent:* Wednesday, January 28, 2009 5:43 AM *To:* arslist@ARSLIST.ORG *Subject:* Developer Studio 7.5 ** Hi All, I am starting to like the new Developer Studio(DS). :) But facing one problem currently. I am trying to add permissions to objects on the DS, but when i click on expand button next to the permissions, it doesnt open up anything. Is this working fine for others? FYI.. I am trying to use DS for checking against 7.0.01 version Remedy server. This might be cause of the problem. not sure. Regards, Rakshit __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: SLM ITSM 7.5
Hum... The compatibility matrix suggest that SLM 7.1 is compatible with AR System 7.5. I am sure it could be possible that a patch for SLM 7.1 might be needed to make it work with ITSM 7.5. However, I wonder if there is an install option to install SLM 7.1 without integrating to ITSM so that you could at least get it installed. ( Then implement a custom integration based on your needs to ITSM 7.5.) But you likely will take more time to finish that custom integration than to wait for SLM 7.5 to be released. :( On the other hand... You might opt for ITSM 7.0.3 w/SLM 7.1 on an AR System 7.5 Server. That looks like it is fully on the matrix to me. ( And I would hope than an upgrade of the applications [ITSM and SLM] would be possible later. ) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Jan 28, 2009 at 10:54 PM, Stephen Earl flir...@gmail.com wrote: ** yeah, SLM 7.1 is not compatible with ITSM 7.5, we're all waiting for a new release, I think David Easter had mentioned in a separate thread a March time frame for it but I could be mistaken On Wed, Jan 28, 2009 at 10:17 AM, Rob Cvetkovski rcvetkov...@burntsand.com wrote: ** All, I have tried to install SLM 7.1 on a 7.5 ITSM installation and it keeps failing. Has anyone else had this issue? The error indicates that is does not function with contract management which has been updated for 7.5. Rob Cvetkovski, Staff Consultant Burntsand Inc. 185 The West Mall Suite 600 Toronto ON M9C 5L5 Tel: (416) 234-3839 Cell: (416) 917-7231 www.burntsand.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Developer Studio 7.5
This is just a beta version right now and hence i wouldnt suggest it for the actual devlopment activity. That is not a correct statement. Developer Studio is part of AR System 7.5.00 which is Generally Available (GA) and is definitely no longer in beta. You can't get just Developer Studio, as it is not a standalone product. However, as per the compatibility matrix, BMC recommends that all developers against a single AR system use the same version of Admin Tool or Dev Studio. Thus, it's probably a better idea to continue using the Admin Tool that comes with AR System 7.0.01 against an AR System 7.0.01 production server - and not switch back and forth between Admin Tool and Dev Studio. BMC expects that Dev Studio will be backwards compatible against AR System 7.0.01 and 7.1.00 - but of course, it was designed primarily for use with AR System 7.5.00. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of Rakshit Bhandary Sent: Wed 1/28/2009 9:18 PM To: arslist@ARSLIST.ORG Subject: Re: Developer Studio 7.5 ** Sergio, Its not opening up any dialog box for me.. :( Rasmin, You can download it from BMC site if you have a support ID with them. This is just a beta version right now and hence i wouldnt suggest it for the actual devlopment activity. Regards, Rakshit On Thu, Jan 29, 2009 at 6:06 AM, Rasmin Arbai rar...@gmail.com wrote: Rakshit, Can you tell me where I can download the DS 7.5? Thanks From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rakshit Bhandary Sent: Wednesday, January 28, 2009 5:43 AM To: arslist@ARSLIST.ORG Subject: Developer Studio 7.5 ** Hi All, I am starting to like the new Developer Studio(DS). :) But facing one problem currently. I am trying to add permissions to objects on the DS, but when i click on expand button next to the permissions, it doesnt open up anything. Is this working fine for others? FYI.. I am trying to use DS for checking against 7.0.01 version Remedy server. This might be cause of the problem. not sure. Regards, Rakshit __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Developer Studio 7.5
My Bad.. On Thu, Jan 29, 2009 at 11:56 AM, Easter, David david_eas...@bmc.comwrote: This is just a beta version right now and hence i wouldnt suggest it for the actual devlopment activity. That is not a correct statement. Developer Studio is part of AR System 7.5.00 which is Generally Available (GA) and is definitely no longer in beta. You can't get just Developer Studio, as it is not a standalone product. However, as per the compatibility matrix, BMC recommends that all developers against a single AR system use the same version of Admin Tool or Dev Studio. Thus, it's probably a better idea to continue using the Admin Tool that comes with AR System 7.0.01 against an AR System 7.0.01 production server - and not switch back and forth between Admin Tool and Dev Studio. BMC expects that Dev Studio will be backwards compatible against AR System 7.0.01 and 7.1.00 - but of course, it was designed primarily for use with AR System 7.5.00. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) on behalf of Rakshit Bhandary Sent: Wed 1/28/2009 9:18 PM To: arslist@ARSLIST.ORG Subject: Re: Developer Studio 7.5 ** Sergio, Its not opening up any dialog box for me.. :( Rasmin, You can download it from BMC site if you have a support ID with them. This is just a beta version right now and hence i wouldnt suggest it for the actual devlopment activity. Regards, Rakshit On Thu, Jan 29, 2009 at 6:06 AM, Rasmin Arbai rar...@gmail.com wrote: Rakshit, Can you tell me where I can download the DS 7.5? Thanks From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Rakshit Bhandary Sent: Wednesday, January 28, 2009 5:43 AM To: arslist@ARSLIST.ORG Subject: Developer Studio 7.5 ** Hi All, I am starting to like the new Developer Studio(DS). :) But facing one problem currently. I am trying to add permissions to objects on the DS, but when i click on expand button next to the permissions, it doesnt open up anything. Is this working fine for others? FYI.. I am trying to use DS for checking against 7.0.01 version Remedy server. This might be cause of the problem. not sure. Regards, Rakshit __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Opening a record through a Mid-Tier URL
You can do something like this. Create two temp fields( Here for ex: Name: field1 id = 536870924, Name: field2 id = 536870923 ) And use a url like below http://midtier.providence.org/arsys/servlet/ViewFormServlet?form=IS+Surveyview=Dialogserver=arsprodusername=SurveyEntrypwd=surveyF536870924=testerF536870923=017 And have a open window active link on window load, RunIF: $CLIENT-TYPE$ = 9 AND 'field1' = tester AND 'field2' != $NULL $ OpenWindow : Form Name: your survery form Display Type: Detail Only Window Type: Display where $field2$ = 'RequestID' ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Opening a record through a Mid-Tier URL
Sorry the url got cropped. use a url like this: http://midtier.providence.org/arsys/servlet/ViewFormServlet? form=IS+Surveyview=Dialogserver=arsprod username=SurveyEntrypwd=survey F536870923=301 F536870924 = tester On Jan 28, 11:36 pm, patchsk vamsi...@gmail.com wrote: You can do something like this. Create two temp fields( Here for ex: Name: field1 id = 536870924, Name: field2 id = 536870923 ) And use a url like below http://midtier.providence.org/arsys/servlet/ViewFormServlet?form=IS+S... And have a open window active link on window load, RunIF: $CLIENT-TYPE$ = 9 AND 'field1' = tester AND 'field2' != $NULL $ OpenWindow : Form Name: your survery form Display Type: Detail Only Window Type: Display where $field2$ = 'RequestID' ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
possibility of Server group without load balancer?
We are planning to upgrade our arsystem form single server to a server group. I went through the white paper and the following question still remained as unclear Can someone give information on what is the role of a load balancer in a server group. Can we have a server group with out load balancer ? What we gain/loose with/without load balancer in a server group. Current: ARSystem 6.3, solaris,oracle, db on same box as arserver Upgrate: ARSystem7.1, solaris,oracle, two to four arservers, db on a remote box. Also is there anyone planning to use or any thoughts on AR7.5 in 64 bit, heared this new version can support 64bit. Our current arserverd crashing once the process reaches close to 4 gb ram. Thanks in Advance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
