*** WARUG-Fri 24 April 2009-8AM To 1PM-BAH Auditorium, Mclean VA ***
Dear ARSListers - This is a reminder of the upcoming Washington D.C. Area Remedy Users Group (WARUG) meeting on Friday 24 April 2009 again at the Booz Allen Hamilton building in Mclean, VA. The agenda for the meeting is as follows: 9:00 - 9:15Betina Lose, WARUG Chairperson, Welcome 9:15 - 10:00 Mike Campbell, Dev Technologies,Remedy Client Authentication w/ CAC (Common Access Card) 10:00 - 10:15Break 10:15 - 11:00Matt Moore, Column Technologies, Tracking Ethics Issues, Crimes and School System Complaints w/ Case Management built on ARS 11:00 - 11:45Gary Holland, BMC, BMC Remedy ARS 7.5 What's New 11:45 - 12:00 Betina Lose, Meeting Close As always, there is no cost to participate in WARUG and no formal membership sign-up, although BAH has instituted security policies that now require you to RSVP to me so I can get you on their access list and make you a badge. If you think you might come, simply email me your name and company name by 17 April and you will be all set. You will need a photo ID to obtain your badge. Looking forward to seeing everyone on Friday, 24 April 2009. --BL Betina Lose, President/Software Engineer Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0) Certified ITIL V3 Foundation Bleeding Edge Technologies, LLC 18411 Kingsmill Street Leesburg, VA 20176 Chairperson, WARUG www.warug.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Job Position from Devoteam Group Czech subsidiary
All, Devoteam Group and especially its Czech subsidiary is looking for ITSM/ARS people in order to complete the staffing of a major international project in Prague. with the following expectations : - Knowledge of Czech language appreciated - Good experience in BMC ITSM/ARS products - ability and will to work for at least 3 months in Prague on a large international project, with possibility to be hired on long term basis - ability to work in English within a multi-cultural team - we are looking both for Junior (2-4 years BMC experience) or more senior ( 4 years exp.) the project has already started and the request is urgent. Thanks in advance to send me your resume if you are interested Jean-Fabien CHESNEL Devoteam 1 Rue Galvani 91300 MASSY Tel. direct: +33 (0)1 69 85 78 62 Fax. : +33 (0)1 69 85 78 76 jches...@devoteam.com Jean-Fabien CHESNEL Devoteam 1 Rue Galvani 91300 MASSY Tel. direct: +33 (0)1 69 85 78 62 Fax. : +33 (0)1 69 85 78 76 jches...@devoteam.com HOT LINE FRANCE: Tel. : +33 (0)1 69 85 78 78 servicecli...@devoteam.com HOT LINE INTERNATIONALE: Tel. : +33 (0)1 69 85 78 99 customerserv...@devoteam.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
slmbrsvc.exe on AR Monitor
Hello, I had an issue where filters in the data source form were not being built due to a missing SLM line in the armonitor.exe file in ITSM 7.1. I have added the appropriate line and ran it from the command prompt which brings the slmbrsvc.exe process in the Task Manager. However, once I kill the command prompt, the slmbrsvc.exe process dies. I know there was a way to restart the process without restarting the AR services as its a prod environment and i'm unable to restart. Can anyone tell me how this is possible. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Revisiting - RE: Reports won't run in the WUT
So this problem continues. I don't think BMC support believed me until I showed them. Here are the things I know to be true... 1.) Upgrading to WUT 7.1 patch 006 had no effect. 2.) Reports saved from the REPORT form to the /Home/Arcmds folder and run do run (doing a search and then selecting tools/reports and the Crystal Report stored in the folder) 3.) The same report will run in Crystal 4.) The report will NOT run if you go to the IM Console Reports Select a report 5.) The server information under the Tools/Options is all correct. 6.) Reports will not run on our Dev, QA, Training, or Prod server this way when accessed in the method described in #4 above. 7.) Reports do not work in the method for #4 for any user All in all it seems like it's client and/or workstation based. When you press the Run Report button the cursor goes to an hourglass for 5 seconds or so and then goes back to normal. Nothing else happens. No errors noted anywhere. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ 715-410-8156 C From: William Rentfrow Sent: Thursday, April 02, 2009 9:51 AM To: arslist@ARSLIST.ORG Subject: RE: Reports won't run in the WUT I checked that too - it is correct. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ 715-410-8156 C From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mansur, Joanne Sent: Thursday, April 02, 2009 7:56 AM To: arslist@ARSLIST.ORG Subject: Re: Reports won't run in the WUT ** Make sure the odbc driver server is configured - it's been giving us trouble lately, especially on Vista machines. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Wednesday, April 01, 2009 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Reports won't run in the WUT ** Is the Report Server and TCP set correctly in Tools - Options - Advanced - Report Server? We have our remedy connection set to go to a specific port. If the TCP port is not set in their options then that would cause this issue. The other thing to check is in the Report form for that particular report is the Server set the correct server and is the Form Name correctly set? (based on what table the Crystal Report is pointing to) Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Wednesday, April 01, 2009 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: Reports won't run in the WUT ** This was a great guess. Unfortunately that is not the issue. I've tried it several ways (including the way it was when it worked) and it's still broken. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ 715-410-8156 C From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Wednesday, April 01, 2009 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Reports won't run in the WUT ** I have seen this happen when the user does *not* have a Report Server defined in their profile. I'm not sure what triggers this, but putting a server name there as gotten rid of this error. Tools -- Options -- Advanced -- Report Server I'd like to know what your solution is, if this is not your issue. Regards, Chuck Baldi On Wed, Apr 1, 2009 at 1:07 PM, William Rentfrow wrentf...@stratacominc.com wrote: ** Windows UT 7.1 patch 001, Solaris server 7.1 patch 001 We - until recently - were able to run reports from the WUT. For example, the IM base product reports include a report called Incident Details by date range. I just want to run it for the last week which is a minor amount of data. When I select the report + criteria (with a destination of to screen) the cursor goes to an hourglass and just flickers back to a regular cursor a few seconds later. Nothing else happens. Workflow logging does not give an indication of a problem. I've deleted all local cache and re-installed the WUT. I've check the server for obvious things including; -Messages in the arerror.log -Unix system checks (e.g., disk space - reports can fail if /var is full) -Every other log/setting I can think of. When I pull the report file out of the REPORT form and try it in Crystal Reports against the same server it runs just fine. Something is very amiss - this all worked last week William Rentfrow Principal Consultant, StrataCom Inc.
Job: 4 Openings Mid-Sr Remedy Consultants
Job: Remedy Consultants (Developers/Architects) Duration: 12 Month Contract with extension Location: 2 Positions in Brooklyn, NY and 2 Positions in London, England Pay Rates: Market Competitive Authorization Status: US Citizens, Green Card, EAD, TN-Visa (NO H1-B) Team Size: 10 People Project Scope: Migration, Integration, Customization of Remedy ITSM 7.5.0 Telecommute: NO Onsite: Yes, Monday through Friday 8-5 PM Education: Bachelors Degree Required Environment: Oracle 10g, Sun Solaris, Unix Modules: Incident, Problem, Change, Asset Remedy: CMDB 2.x, SMPM, ITSM Job Purpose Responsibilities for the REMEDY Consultant will involve the design, customization, integration and delivery of the Global IT Service Management (ITSM) system, based upon BMC REMEDY v7.5, to be used throughout the organization. It is therefore important that the candidate has a solid understanding of BMC REMEDY solutions and is familiar with the customization of their products, particularly ITSM 7. The candidate will work as part of a Global project team, situated across various offices and regions and therefore this person must be used to working as part of a geographically disperse team. Key skills that are needed to fulfill this role include: * In Depth development experience on the REMEDY 6.x and 7.x AR System platforms (exposure to REMEDY 7.5 via Beta Programming is very desirable) * Customization and configuration expertise within core REMEDY ITSM modules (Incident / Problem / Change / Asset) as well as the core AR system * Detailed understanding of CMDB 2.x * Experience of using BMC Service Management Process Model (SMPM) * RDBMS skills (preferably Oracle) * Working with REMEDY in a Unix environment * Requirements verification and designing the 'to-be' process * Data analysis and mapping data elements across different systems * Working within an iterative methodology, involving end users to define and agree an ergonomic screen layout and efficient use of system workflow Respectfully, Joshua Kitchen Recruiter Kforce Professional Staffing Two Prestige Place Suite 350 Miamisburg, Ohio 45342 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell http://www.linkedin.com/in/joshkitchen Search Dayton, Ohio Jobs today! http://www.kforce.com/tech-jobs-Ohio http://www.kforce.com/Jobs/Search.aspx?Location=1039Specialty=Technolo gy-Jobsid=2189 Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are att64ca1.gifatt64ca2.jpgatt64ca3.gifatt64cb4.jpg
Re: Revisiting - RE: Reports won't run in the WUT
Just thought of something else you may want to check. Open the ReportType form. Do you have entries in this form with the following data (2 records, one with Report Type AR System and one Crystal)? The one in particular you should check is the Report Type Crystal and its Run Command settings. Report Type : AR System Query Converter Class : Query Override Capability : Yes Run Command : /servlet/NativeReportServlet?O=$RPTOP$U=$USR$P=$PWD$Q=$RPTQUERY$QR=$RPTQOVR$S=$RPTS VR$F=$RPTFORM$VW=$RPTVIEW$VWEXT=$RPTVIEWEXT$APP=$RPTAPP$R=$RPTNAME$RF=$RPTFILE$LO C=$LOC$TZ=$TIMEZONE$LNG=$LANGUAGE$CTRY=$COUNTRY$enc=$RPTENC$DT=$RPTDEST$CS=$RPTCHA RSET$ Edit Command : /servlet/ViewFormServlet?formfield=17127server=$UPRPTSVR$mode=queryqual=%278%27%3D%22 $RPTNAME$%22viewExt=$RPTVIEWEXT$ Create Command : /servlet/ViewFormServlet?formfield=17127server=$UPRPTSVR$mode=submitqual=%3Com%3E%3Cf id%3E17121%3C%2Ffid%3E%3Cvt%3E4%3C%2Fvt%3E%3Cval%3E$RPTSVR$%3C%2Fval%3E%3Cfid%3E17127%3C %2Ffid%3E%3Cvt%3E4%3C%2Fvt%3E%3Cval%3E$RPTFORM$%3C%2Fval%3E%3C%2Fom%3EviewExt=$RPTVIEWE XT$ Report Type : Crystal Query Converter Class : com.remedy.arsys.reporting.CrystalQueryConverter Query Override Capability : Yes Run Command : Crystal10URL=$CRTLOC$/arreports/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;A RServerPort=$ARSERVERPORT$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVU IType=1Password0=$PWD$SF=$RPTQUERY$ BORemoteAPPURL=$CRTXILOC$/arreports/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVE R$;ARServerPort=$ARSERVERPORT$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$; ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ BOCurrentMidtierURL=$CRTXILOC$/arsys/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERV ER$;ARServerPort=$ARSERVERPORT$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$ ;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ BORemoteMidtierURL=$CRTXILOC$/arsys/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVE R$;ARServerPort=$ARSERVERPORT$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$; ARVUIType=1Password0=$PWD$SF=$RPTQUERY$ Edit Command : Create Command : Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, April 14, 2009 12:14 PM To: arslist@ARSLIST.ORG Subject: Revisiting - RE: Reports won't run in the WUT ** So this problem continues. I don't think BMC support believed me until I showed them. Here are the things I know to be true... 1.) Upgrading to WUT 7.1 patch 006 had no effect. 2.) Reports saved from the REPORT form to the /Home/Arcmds folder and run do run (doing a search and then selecting tools/reports and the Crystal Report stored in the folder) 3.) The same report will run in Crystal 4.) The report will NOT run if you go to the IM Console Reports Select a report 5.) The server information under the Tools/Options is all correct. 6.) Reports will not run on our Dev, QA, Training, or Prod server this way when accessed in the method described in #4 above. 7.) Reports do not work in the method for #4 for any user All in all it seems like it's client and/or workstation based. When you press the Run Report button the cursor goes to an hourglass for 5 seconds or so and then goes back to normal. Nothing else happens. No errors noted anywhere. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.commailto:wrentf...@stratacominc.com Corporate Website, www.stratacominc.comhttp://www.stratacominc.com/ 715-410-8156 C From: William Rentfrow Sent: Thursday, April 02, 2009 9:51 AM To: arslist@ARSLIST.ORG Subject: RE: Reports won't run in the WUT I checked that too - it is correct. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.commailto:wrentf...@stratacominc.com Corporate Website, www.stratacominc.comhttp://www.stratacominc.com/ 715-410-8156 C From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mansur, Joanne Sent: Thursday, April 02, 2009 7:56 AM To: arslist@ARSLIST.ORG Subject: Re: Reports won't run in the WUT ** Make sure the odbc driver server is configured - it's been giving us trouble lately, especially on Vista machines. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Wednesday, April 01, 2009 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Reports won't run in the WUT ** Is the Report Server and TCP set correctly in Tools - Options - Advanced - Report Server? We have our remedy connection set to go to a specific port. If the TCP port is not set in their options then that would cause this issue. The other thing to check is in the Report form for that
Has anyone used ClearCase SCM tool with Remedy
Hello listers, I wanted to know if anyone has or is currently using Clear Case as a SCM tool with Remedy 6.3 or any other Remedy version? If you are or have what has your experience been with it? Thanks, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Business Hours within ITSM 7.0.3, ARS 7.1
All, Can someone provide some more detailed info or any best practices for configuring Business Hours and times for ITSM? Is there a global setting for Business Time? In the Config Guide, it states that the Business Hours must be set for each individual support group. Also, Once the time is configured, how does this affect the Effort Logging within a record, whether it be Incident/Change/Problem? Does the effort clock exclude the time after hours? If the support user enters time after 'normal' business hours, does the system see that as allowable? Thanks! Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Has anyone used ClearCase SCM tool with Remedy
I have, and it wasn't pretty..I don't remember all of the details because the human brain tends to block traumatic events, thankfully. The parts I do remember are that it slowed our development to a crawl because of all of the check in, check out. It quite often didn't have the proper 'who checked this out' listed, merging of branch data in CC was horrific, the constant need to sync my local view with the server to ensure I knew about proper checkouts and checkins was a ROYAL pain...and that's just the stuff I can remember. We ended up writing our own integration that doesn't involve the admin tool. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of adrian conway Sent: Tuesday, April 14, 2009 12:39 PM To: arslist@ARSLIST.ORG Subject: Has anyone used ClearCase SCM tool with Remedy ** Hello listers, I wanted to know if anyone has or is currently using Clear Case as a SCM tool with Remedy 6.3 or any other Remedy version? If you are or have what has your experience been with it? Thanks, _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Has anyone used ClearCase SCM tool with Remedy
Adrian, I used (or rather tried to use) it with ARS v5.x. I went as far as getting a conference call with a Clear Case second level engineer and a second level Remedy (at the time) engineer to try to figure out what was going on. At the end of the calls (it took three, one hour meetings, if memory serves) it was determined that the way Clear Case implemented the Microsoft Source Control API was very, very lacking in functionality. (and maybe even compliant with the spec too! ) We also determined that the way Remedy's Admin Tool was exporting files was not helping matters any at all. (Mostly due to name space collisions between types of objects and where/how the files were named after export.) Long story short... it was such a pain that it was a very negative experience with both products. FWIW: I hear some very good things about features that are now available in ARS v7.5. (And more to come in future versions too.) If v7.5 is to far off in the the future for you, then I would suggest you look at using the ARS API to get the job done. (A custom integration should be very possible.) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Apr 14, 2009 at 2:53 PM, LJ Longwing lj.longw...@gmail.com wrote: ** I have, and it wasn't pretty..I don't remember all of the details because the human brain tends to block traumatic events, thankfully. The parts I do remember are that it slowed our development to a crawl because of all of the check in, check out. It quite often didn't have the proper 'who checked this out' listed, merging of branch data in CC was horrific, the constant need to sync my local view with the server to ensure I knew about proper checkouts and checkins was a ROYAL pain...and that's just the stuff I can remember. We ended up writing our own integration that doesn't involve the admin tool. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of adrian conway Sent: Tuesday, April 14, 2009 12:39 PM To: arslist@ARSLIST.ORG Subject: Has anyone used ClearCase SCM tool with Remedy ** Hello listers, I wanted to know if anyone has or is currently using Clear Case as a SCM tool with Remedy 6.3 or any other Remedy version? If you are or have what has your experience been with it? Thanks, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Revisiting - RE: Reports won't run in the WUT
This sounds like some weirdness we encountered two weeks ago. A user was receiving the following error when trying to export to a csv with an AR report template: Error occurred in generating report. ARERR [553] Operation requested is too large for a single SQL command. It was repeatable on different machines with 7.0.1 no patch and 7.1 patch 6. We found that selecting all of the records, selecting the report template and exporting will results in this error. If we deselected all of the records, select the report template and then export this error does not happen. Since we found a work around we didn't run a SQL trace log on the DB server to see what the differences were in the way the SQL statement is issued depending on selecting the records or not. Jason On Tue, Apr 14, 2009 at 9:14 AM, William Rentfrow wrentf...@stratacominc.com wrote: ** So this problem continues. I don't think BMC support believed me until I showed them. Here are the things I know to be true... 1.) Upgrading to WUT 7.1 patch 006 had no effect. 2.) Reports saved from the REPORT form to the /Home/Arcmds folder and run do run (doing a search and then selecting tools/reports and the Crystal Report stored in the folder) 3.) The same report will run in Crystal 4.) The report will NOT run if you go to the IM Console Reports Select a report 5.) The server information under the Tools/Options is all correct. 6.) Reports will not run on our Dev, QA, Training, or Prod server this way when accessed in the method described in #4 above. 7.) Reports do not work in the method for #4 for any user All in all it seems like it's client and/or workstation based. When you press the Run Report button the cursor goes to an hourglass for 5 seconds or so and then goes back to normal. Nothing else happens. No errors noted anywhere. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com 715-410-8156 C -- *From:* William Rentfrow *Sent:* Thursday, April 02, 2009 9:51 AM *To:* arslist@ARSLIST.ORG *Subject:* RE: Reports won't run in the WUT I checked that too - it is correct. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com 715-410-8156 C -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Mansur, Joanne *Sent:* Thursday, April 02, 2009 7:56 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Reports won't run in the WUT ** Make sure the odbc driver server is configured – it’s been giving us trouble lately, especially on Vista machines. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Lammey, Peter A. *Sent:* Wednesday, April 01, 2009 3:54 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [ARSLIST] Reports won't run in the WUT ** Is the Report Server and TCP set correctly in Tools - Options - Advanced - Report Server? We have our remedy connection set to go to a specific port. If the TCP port is not set in their options then that would cause this issue. The other thing to check is in the Report form for that particular report is the Server set the correct server and is the Form Name correctly set? (based on what table the Crystal Report is pointing to) Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *William Rentfrow *Sent:* Wednesday, April 01, 2009 3:42 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Reports won't run in the WUT ** This was a great guess. Unfortunately that is not the issue. I've tried it several ways (including the way it was when it worked) and it's still broken. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com 715-410-8156 C -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Charles Baldi *Sent:* Wednesday, April 01, 2009 2:10 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Reports won't run in the WUT ** I have seen this happen when the user does *not* have a Report Server defined in their profile. I'm not sure what triggers this, but putting a server name there as gotten rid of this error. Tools -- Options -- Advanced -- Report Server I'd like to know what your solution is, if this is not your issue. Regards, Chuck Baldi On Wed, Apr 1, 2009 at 1:07 PM, William Rentfrow wrentf...@stratacominc.com wrote: ** Windows UT 7.1 patch 001, Solaris server 7.1 patch 001 We - until recently - were able to run reports from the WUT. For example, the IM base product reports include a report called
What are u doing these days?
New shopping new life! What are u doing these days?Yesterday I found a web of a large trading company from china,which is an agent of all the well-known digital product factories,and facing to both wholesalers,retailsalers,and personal customer all over the world. They export all kinds of digital products and offer realy competitive and reasonable price and high quality goods for our clients,so i think you make a big profit if do business with them.And they promise they will provide the best after-sales-service.In my opinion we can make a trial order to test that. Look forward to your early reply! The Web address: www.easylifeing.com lisanoll! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
UPDATE: ARS 7.5 Remedy Host ID changes after reboot
Here is an update regarding this issue. Support recommended using the MAC address as the Host ID when requesting the licenses. The license key was applied successfully and we have not see this issue since (about 1/2 dozen reboots). I had took some time off and haven't had a chance to talk to support regarding their findings but they were able to reproduce it in their environment. I have heard from source outside of BMC that we are not the only people to experience this issue. Jason On Wed, Mar 18, 2009 at 6:44 PM, Jason Miller jason.mil...@gmail.comwrote: Thanks for the links! I did an ipconfig /all and verified that the MAC is not changing after rebooting. The document from the first URL you sent indicates that the that the OUI prefix for an ESX server would always be 00:0C:29 for automatically generated MAC addresses and 00:50:56 for manually assigned MAC addresses. The server's MAC begins with 00:50:56 which is consistent for a manually assigned MAC and does not match any of the Host IDs that we have seen. I'll submit a issue with BMC in the morning if the Network team can't track back these Host IDs. Thanks, Jason On Wed, Mar 18, 2009 at 4:11 PM, Axton axton.gr...@gmail.com wrote: ** It would help if I read the whole email. VMWare sets the mac address of the virtual nic's. Make sure a mac is set in the vmware configuration for that virtual host. There are some caveats. See the links below. http://www.vmware.com/support/esx21/doc/esx21admin_MACaddress.html http://kb.vmware.com/selfservice/microsites/search.do?language=en_UScmd=displayKCexternalId=507 http://kb.vmware.com/selfservice/microsites/search.do?language=en_UScmd=displayKCexternalId=1968 Axton Grams On Wed, Mar 18, 2009 at 6:05 PM, Axton axton.gr...@gmail.com wrote: What OS? Axton Grams On Wed, Mar 18, 2009 at 5:13 PM, Jason Miller jason.mil...@gmail.comwrote: ** Has anybody experienced the ARS Host ID changing each time the server is rebooted. This behavior is happens with 7.5 FCS and patch 1. It is a new Windows 2008 server on VMware ESX. I checked with our server team and they said that there is no way that the application should be able to see anything other than the MAC address that VMware assigns the server, which doesn’t change after a reboot. Here are examples of the Host IDs that I have seen in the last few days. The interesting thing is that only the first 4 characters change each time. 30F620524153 3A7B20524153 AAF920524153 7C5720524153 Does anybody know if the Host ID for 7.5 is composed of something other than the MAC address? Jason __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Getting ERROR: server name 390620 : Failure while trying to run the filter/escalation process (ARERR 24) : No error : PERFORM-ACTION-REFRESH-TABLE
Hello, We are consistently seeing this error in the Windows App event log. VM enviornment (1 each; MT; ARS; DB) Windows Server ARS 7.1 ITSM 7.0.3 SQL Server 4/10/2009 5:22:35 PM AR System Monitor Error None 0 N/A server name 390620 : Failure while trying to run the filter/escalation process (ARERR 24) : No error : PERFORM-ACTION-REFRESH-TABLE That appears to be all that we get. It will occur approx 8 times in a grouping, with no time pattern or anything else obvious as to what is causing this. Has anyone seen this before, and/or can help point me in the right directioin? I find it interesting that Windows calls it an error, and Description says No error. The ARERR 24 message indicates a problem in a Filter or Escalation, but I have no clue as to how to locate it. What I found in documents and searches... ARERR 24Failure while trying to run the filter/escalation process An error occurred while the AR System was executing a filter or escalation that runs a process. There is an associated message detailing the reason the process could not be executed. Check the definition to verify that the process definition is correct. If not, correct the process definition in the filter or escalation. How do I identify what Filter/Escalation? The associated message is not helping me. The 390620 looks like a RPC number, but no idea where this fits in, if not just a coincidence. 390620 through 390634 (fast daemon), --- Any help would be appreciated. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Getting ERROR: server name 390620 : Failure while trying to run the filter/escalation process (ARERR 24) : No error : PERFORM-ACTION-REFRESH-TABLE
That's interesting, since I don't believe that there is a PERFORM-ACTION-REFRESH-TABLE command. There is a PERFORM-ACTION-TABLE-REFRESH command, but it is for AL's only. My guess is that in some filter/escalation, you have a Run Process action that issues this command, and thus generates the error. I would suggest exporting your filters and/or escalations to a .def file, then search for reference to that command. That should at least narrow it down to the filter that is making the call. HTH Leonard Neely Column Technologies From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: Tuesday, April 14, 2009 5:32 PM To: arslist@ARSLIST.ORG Subject: Getting ERROR: server name 390620 : Failure while trying to run the filter/escalation process (ARERR 24) : No error : PERFORM-ACTION-REFRESH-TABLE ** Hello, We are consistently seeing this error in the Windows App event log. VM enviornment (1 each; MT; ARS; DB) Windows Server ARS 7.1 ITSM 7.0.3 SQL Server 4/10/2009 5:22:35 PM AR System Monitor Error None 0 N/A server name 390620 : Failure while trying to run the filter/escalation process (ARERR 24) : No error : PERFORM-ACTION-REFRESH-TABLE That appears to be all that we get. It will occur approx 8 times in a grouping, with no time pattern or anything else obvious as to what is causing this. Has anyone seen this before, and/or can help point me in the right directioin? I find it interesting that Windows calls it an error, and Description says No error. The ARERR 24 message indicates a problem in a Filter or Escalation, but I have no clue as to how to locate it. What I found in documents and searches... ARERR 24Failure while trying to run the filter/escalation process An error occurred while the AR System was executing a filter or escalation that runs a process. There is an associated message detailing the reason the process could not be executed. Check the definition to verify that the process definition is correct. If not, correct the process definition in the filter or escalation. How do I identify what Filter/Escalation? The associated message is not helping me. The 390620 looks like a RPC number, but no idea where this fits in, if not just a coincidence. 390620 through 390634 (fast daemon), --- Any help would be appreciated. Thanks, Mark _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
