ITSM 7.5.01 Patch1

[Peter Romain]

Hi All,

Has anyone tried to apply this patch?

I tried it on two separate Windows 7.5.01 systems and the installer
ignores the installed versions and does a fresh install each time.

I would expect it to just apply the Patch 1 changes as previous ITSM
patches have done.

The documntation implies that it should just apply the patch changes and
the directory structures created by the patch installer support this.

Cheers

Peter

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Re: workflow and email logging on-form?

[Carey Matthew Black]

Brien,

Even if you find a way to relate the outbound AR System Email Message
records with your incident I think you still have a problem to solve
with this part of your requirements:
"
... what content was emailed regarding a ticket.  ...
"

The email Engine does not (very unfortunately) update the AR System
Email Message form with the final form of the email that it sends to
the user. It only keeps the data it used to construct the outbound
email and does not "log" what it actually sends.

I think your best bet you would have is to embed the ticket number in
the subject and BCC (or CC) an inbound Mailbox so that the support
process could get a copy of the actual email that is sent to the user.

Once you cross the line of using an embedded key in the Subject line
then your users (and support staff) can get use to that you can
find/process inbound emails and relate them back to the incidents
(tickets) as needed too.

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Fri, Sep 25, 2009 at 12:39 PM, Brien Dieterle
 wrote:
> Hi List,
>
> I'm trying to come up with a way for front line support to be able to figure
> out exactly what has happened during a ticket's life (custom
> form/workflows).  I'm pretty sure we can't use any of the log files; we need
> forms so it is easy to access.  I think most of the data can be captured by
> an Audit Form and then displayed in a table field on the ticket itself.
>  However, Email logs are troubling me.  We want to know exactly when and to
> whom, and what content was emailed regarding a ticket.  Using AR System
> Email Messages form (disabling auto-delete) seems to be the likely candidate
> for this, however there doesn't seem to be any linkage between those records
> and the original Form/Request ID.  I suppose we could include the Instance
> ID in the Subject or Body and then link via that, but that seems messy.
>  Does anyone else have any experience building some sort of log on-form for
> users to see?  I would rather not create extra set-fields actions for every
> filter to append data to a log-field if I can avoid it-- it just seems like
> a lot of extra maintenance.  If I can just create a "Logging" page field (or
> view) with a bunch of table fields to the Audit form and the Email Messages
> form (anything else?) I think that would be pretty nice.
>
> Thanks for any help!
>
> Brien Dieterle

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JOB: Column Technologies - Seeking a Remedy Developer based in Dallas, Austin or San Antonio- Permanent Position- Salary, Bonuses, and Benefits

[Wish, Melissa]

We are seeking a BMC Remedy Developer based in either Dallas, Austin, or
San Antonio. Base salary range is $70 - 90K (depending on experience)
plus bonuses and benefits. Must have development experience with ITSM 7
applications. If you are interested, please email your resume to
mw...@columnit.com  . 

 

Column Technologies is a global provider of infrastructure management
and business intelligence solutions that help organizations better
manage their internal and external services. We provide infrastructure
and customer support applications, application development, consulting,
managed services, and training.

 

Column implements only a select group of business processes and
technologies. Our team understands business processes and how they map
back to the underlying technologies. Our integrated process and
technology approach enables us to quickly deliver solutions.

 

Column has offices in the United States, Canada, the United Kingdom,
South Africa, India, Singapore, Australia, and a worldwide partner
network. You can learn more at www.columnit.  

 


Job Description


You will be employed at Column Technologies as a Remedy Consulting
Applications Engineer to architect, deploy, support, and in some cases,
train the Remedy product for our growing global customer base. Your
responsibilities will include but are not limited to:

* Install and configuration BMC Remedy applications
* Customize BMC Remedy applications

* Implement integrations with BMC Remedy applications

* Troubleshoot and support BMC Remedy based applications and systems

* Draft technical installation, configuration and customization
specification documents

* Conduct requirements gathering workshops

* Draft use cases and functional requirements documents

* Communicate strategies and best practices for product implementation

* Design custom or product-based solutions based on BMC Remedy
applications

* Demonstrate BMC Remedy products to customers

* Respond to customer requests for product or solution information

* Estimate level of effort to design or deploy products or solutions

* Draft proposals and statements of work for solutions

* Provide technical assistance in a pre-sales capacity


You will primarily serve our customers who are located in your region
but travel will be required based on project needs.

Benefits

Health, Dental,  Vision, Basic Life, Long/Short Term  

Disability Insurance

Dental, Personal Sickness, and Personal Accident supplemental insurance
benefits

CollegeAmerica 529 College Savings Plan

Paid Vacation

Roth and Traditional 401K

Employee Assistance Program 

 

 

Melissa Wish

Corporate Recruiter

Column Technologies, Inc.

Email: mw...@columnit.com  

Web:  http://www.columnit.com

 


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Re: sun4v architecture

[Danny Kellett]

Axton,

We are. 4 T2000 in a server group. ITSM 7.03

All seems ok and has been since Jan 2008.

Anything in particular?

Regards
Danny

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: 28 September 2009 19:51
To: arslist@ARSLIST.ORG
Subject: sun4v architecture

Is anyone running ARS on a sun4v architecture?  This architecture is
used for the coolthreads boxes (T2000, T5120, T5440, etc.).  Please
let me know if things are working as expected.

Thanks,
Axton Grams


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__ Information from ESET NOD32 Antivirus, version of virus signature
database 4466 (20090929) __

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com


 

__ Information from ESET NOD32 Antivirus, version of virus signature
database 4467 (20090929) __

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com
 

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Re: sun4v architecture

[Axton]

Many thanks :)  I am in the planning process right now.  sun4v seems
to be a superset of sun4u, so I wasn't expecting any issues, but
wanted to get a feel from the people that have been there.

Axton

On Tue, Sep 29, 2009 at 9:07 AM, Danny Kellett
 wrote:
> Axton,
>
> We are. 4 T2000 in a server group. ITSM 7.03
>
> All seems ok and has been since Jan 2008.
>
> Anything in particular?
>
> Regards
> Danny
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Axton
> Sent: 28 September 2009 19:51
> To: arslist@ARSLIST.ORG
> Subject: sun4v architecture
>
> Is anyone running ARS on a sun4v architecture?  This architecture is
> used for the coolthreads boxes (T2000, T5120, T5440, etc.).  Please
> let me know if things are working as expected.
>
> Thanks,
> Axton Grams
>
> 
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>
> __ Information from ESET NOD32 Antivirus, version of virus signature
> database 4466 (20090929) __
>
> The message was checked by ESET NOD32 Antivirus.
>
> http://www.eset.com
>
>
>
>
> __ Information from ESET NOD32 Antivirus, version of virus signature
> database 4467 (20090929) __
>
> The message was checked by ESET NOD32 Antivirus.
>
> http://www.eset.com
>
>
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Re: ITSM 7.5.01 Patch1

[strauss]

I have only applied it to an ITSM 7.0.03.009 system after the AR Server and 
Atrium Core were upgraded to 7.5.00.002.  It took almost 5 hours to complete:

20 July 2009 - Install ITSM 7.5.01.001 upgrade to applications (minus Asset) { 
4 hrs 46 minutes - 12:15 to 17:01 }
logged in as domain admin
Cleared out AR System Email Messages and NTE:SYS NTE Process Control 
form
Selected Change and ServiceDesk, not Asset
Install in D:\Program Files (x86)\BMC Software\BMCRemedyITSMSuite (new 
location)
Selected the Object Modification logging, which GREATLY increases 
install time
Change Escalation queue threads from 2 2 to 2 3

21 July 2009 - Install SLM 7.5 upgrade to SLM 7.1
Etc.,...

It was one of the few 7.5.x installers that actually ran without error on the 
first try.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Peter Romain
> Sent: Tuesday, September 29, 2009 6:18 AM
> To: arslist@ARSLIST.ORG
> Subject: ITSM 7.5.01 Patch1
> 
> Hi All,
> 
> Has anyone tried to apply this patch?
> 
> I tried it on two separate Windows 7.5.01 systems and the installer
> ignores the installed versions and does a fresh install each time.
> 
> I would expect it to just apply the Patch 1 changes as previous ITSM
> patches have done.
> 
> The documntation implies that it should just apply the patch changes
> and
> the directory structures created by the patch installer support this.
> 
> Cheers
> 
> Peter
> 
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> 
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Re: ITSM 7.5.01 Patch1

[Peter Romain]

Thanks Chris,

The hours that it churns even when upgrading from 7.5.01, plus the fact
that it over-writes any customisations because it does a fresh install,
means that I can't apply it at the moment.

Currently BMC Support is quoting tech bulletins at me. If only they would
try it and let me know what happens to them!

Cheers

Peter


> I have only applied it to an ITSM 7.0.03.009 system after the AR Server
> and Atrium Core were upgraded to 7.5.00.002.  It took almost 5 hours to
> complete:
>
> 20 July 2009 - Install ITSM 7.5.01.001 upgrade to applications (minus
> Asset) { 4 hrs 46 minutes - 12:15 to 17:01 }
>   logged in as domain admin
>   Cleared out AR System Email Messages and NTE:SYS NTE Process Control 
> form
>   Selected Change and ServiceDesk, not Asset
>   Install in D:\Program Files (x86)\BMC Software\BMCRemedyITSMSuite (new
> location)
>   Selected the Object Modification logging, which GREATLY increases 
> install
> time
>   Change Escalation queue threads from 2 2 to 2 3
>
> 21 July 2009 - Install SLM 7.5 upgrade to SLM 7.1
> Etc.,...
>
> It was one of the few 7.5.x installers that actually ran without error on
> the first try.
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Peter Romain
>> Sent: Tuesday, September 29, 2009 6:18 AM
>> To: arslist@ARSLIST.ORG
>> Subject: ITSM 7.5.01 Patch1
>>
>> Hi All,
>>
>> Has anyone tried to apply this patch?
>>
>> I tried it on two separate Windows 7.5.01 systems and the installer
>> ignores the installed versions and does a fresh install each time.
>>
>> I would expect it to just apply the Patch 1 changes as previous ITSM
>> patches have done.
>>
>> The documntation implies that it should just apply the patch changes
>> and
>> the directory structures created by the patch installer support this.
>>
>> Cheers
>>
>> Peter
>>
>> ___
>> 
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>> Are"
>
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Re: ITSM 7.5.01 Patch1

[strauss]

Every previous patch - especially 7, and 8 and 9, has overwritten some portion 
of our customizations to IM, so I expected that and more of the 7.5.x upgrade.  
I am now documenting what it takes to restore all of our customizations after 
the upgrade, just like I had to do for the 7.0.03 patches in the past.  The 
modules they completely re-wrote are the biggest hurdle, since our 
customizations tend to break the upgraded app.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Peter Romain
> Sent: Tuesday, September 29, 2009 10:00 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ITSM 7.5.01 Patch1
> 
> Thanks Chris,
> 
> The hours that it churns even when upgrading from 7.5.01, plus the fact
> that it over-writes any customisations because it does a fresh install,
> means that I can't apply it at the moment.
> 
> Currently BMC Support is quoting tech bulletins at me. If only they
> would
> try it and let me know what happens to them!
> 
> Cheers
> 
> Peter
> 
> 
> > I have only applied it to an ITSM 7.0.03.009 system after the AR
> Server
> > and Atrium Core were upgraded to 7.5.00.002.  It took almost 5 hours
> to
> > complete:
> >
> > 20 July 2009 - Install ITSM 7.5.01.001 upgrade to applications (minus
> > Asset) { 4 hrs 46 minutes - 12:15 to 17:01 }
> > logged in as domain admin
> > Cleared out AR System Email Messages and NTE:SYS NTE Process
> Control form
> > Selected Change and ServiceDesk, not Asset
> > Install in D:\Program Files (x86)\BMC Software\BMCRemedyITSMSuite
> (new
> > location)
> > Selected the Object Modification logging, which GREATLY increases
> install
> > time
> > Change Escalation queue threads from 2 2 to 2 3
> >
> > 21 July 2009 - Install SLM 7.5 upgrade to SLM 7.1
> > Etc.,...
> >
> > It was one of the few 7.5.x installers that actually ran without
> error on
> > the first try.
> >
> > Christopher Strauss, Ph.D.
> > Call Tracking Administration Manager
> > University of North Texas Computing & IT Center
> > http://itsm.unt.edu/
> >
> >> -Original Message-
> >> From: Action Request System discussion list(ARSList)
> >> [mailto:arsl...@arslist.org] On Behalf Of Peter Romain
> >> Sent: Tuesday, September 29, 2009 6:18 AM
> >> To: arslist@ARSLIST.ORG
> >> Subject: ITSM 7.5.01 Patch1
> >>
> >> Hi All,
> >>
> >> Has anyone tried to apply this patch?
> >>
> >> I tried it on two separate Windows 7.5.01 systems and the installer
> >> ignores the installed versions and does a fresh install each time.
> >>
> >> I would expect it to just apply the Patch 1 changes as previous ITSM
> >> patches have done.
> >>
> >> The documntation implies that it should just apply the patch changes
> >> and
> >> the directory structures created by the patch installer support
> this.
> >>
> >> Cheers
> >>
> >> Peter
> >>
> >>
> ___
> >> 
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> >> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the
> Answers
> >> Are"
> >
> >
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> >
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Re: Stumped - Need some fresh eyes

[Thad K Esser]

Lyle>  "(TR.Billing_End_Date will always be NULL unless the value is being
changed to something non-null)"

Note:  The TR value could be non-null, whether or not the value is
different, if its used in a push fields from some other form.

Thad Esser
Remedy Developer
"Now... Just where did I put that cheese...?"


|>
| From:  |
|>
  
>--|
  |Lyle Taylor   
 |
  
>--|
|>
| To:|
|>
  
>--|
  |arslist@ARSLIST.ORG  
 |
  
>--|
|>
| Date:  |
|>
  
>--|
  |09/28/2009 02:32 PM  
 |
  
>--|
|>
| Subject:   |
|>
  
>--|
  |Re: Stumped - Need some fresh eyes   
 |
  
>--|
|>
| Sent by:   |
|>
  
>--|
  |"Action Request System discussion list(ARSList)"
 |
  
>--|





**
Actually, that would fire any time the Billing_End_Date didn’t change or
was set to NULL (TR.Billing_End_Date will always be NULL unless the value
is being changed to something non-null).  He doesn’t need to determine when
it’s null, just if it is being changed.  In that case, since it does
correctly fire in one case (where it’s null in the DB but no in the updated
record), it should also fire the other way around as well.  If it doesn’t,
then that would probably be a bug and not be related to the NULL value
relational Algebra.  I think the relational Algebra discussion relates more
to searches and may not apply here in this context.  (I could be wrong on
that point, but my first point above is correct.)

Lyle


*IMPORTANT NOTICE: This communication, including any attachment, contains 
information that may be confidential or privileged, and is intended solely for 
the entity or individual to whom it is addressed.  If you are not the intended 
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Re: Stumped - Need some fresh eyes

[Lyle Taylor]

You're right.  Thanks.  I was thinking in the limited context of a simple save 
from a form.  Strictly speaking, I believe that TR. has a value any time 
a value is explicitly being set (whether it is being changed or not).  From a 
normal form save, that will only happen when the value is actually "changed" on 
the form (perhaps anytime the change flag has been set on the field).  In a 
push fields, API action, or other where a value is being specified for a field, 
TR. will be non-null (unless null is what was specified).

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Thad K Esser
Sent: Tuesday, September 29, 2009 10:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Stumped - Need some fresh eyes

Lyle>  "(TR.Billing_End_Date will always be NULL unless the value is being
changed to something non-null)"

Note:  The TR value could be non-null, whether or not the value is
different, if its used in a push fields from some other form.

Thad Esser
Remedy Developer
"Now... Just where did I put that cheese...?"


|>
| From:  |
|>
  
>--|
  |Lyle Taylor   
 |
  
>--|
|>
| To:|
|>
  
>--|
  |arslist@ARSLIST.ORG  
 |
  
>--|
|>
| Date:  |
|>
  
>--|
  |09/28/2009 02:32 PM  
 |
  
>--|
|>
| Subject:   |
|>
  
>--|
  |Re: Stumped - Need some fresh eyes   
 |
  
>--|
|>
| Sent by:   |
|>
  
>--|
  |"Action Request System discussion list(ARSList)"
 |
  
>--|





**
Actually, that would fire any time the Billing_End_Date didn’t change or
was set to NULL (TR.Billing_End_Date will always be NULL unless the value
is being changed to something non-null).  He doesn’t need to determine when
it’s null, just if it is being changed.  In that case, since it does
correctly fire in one case (where it’s null in the DB but no in the updated
record), it should also fire the other way around as well.  If it doesn’t,
then that would probably be a bug and not be related to the NULL value
relational Algebra.  I think the relational Algebra discussion relates more
to searches and may not apply here in this context.  (I could be wrong on
that point, but my first point above is correct.)

Lyle


*IMPORTANT NOTICE: This communication, including any attachment, contains 
information that may be confidential or privileged, and is intended solely for 
the entity or individual to whom it is addressed.  If you are not the intended 
recipient, you should delete this message and are hereby notified that any 
disclosure, copying, or distribution of this message is strictly prohibited.  
Nothing in this email, including any attachment, is intended to be a legally 
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Need tips on integrating Sharepoint as a KB

[Rick Westbrock]

Hi all-
We are not using the RKB product but I'm interested in any information
out there about integrating an MS Sharepoint install that contains
troubleshooting documents into my custom Remedy installation. Ideally
once a user selects the CTI and types a short description of the problem
they would be presented with documents from the Sharepoint that are
relevant. I am running 7.0.1 at the moment but will be upgrading to 7.5
next year.
I have to imagine that someone out there has done this already, any
pointers to get me going in the right direction would be much
appreciated.

Thanks,
Rick



_
Rick Westbrock, Telecom Engineer
PETCO Animal Supplies, Inc.



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Re: Need tips on integrating Sharepoint as a KB

[Gidd Calden]

Rick,
 
Panacea has a SharePoint integration 
 
http://www.pws-europe.com/
 
HTH
 
 
Regards...Gidd
   

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Westbrock
Sent: Tuesday, September 29, 2009 10:35 AM
To: arslist@ARSLIST.ORG
Subject: Need tips on integrating Sharepoint as a KB


** 

Hi all- 
We are not using the RKB product but I'm interested in any information out
there about integrating an MS Sharepoint install that contains
troubleshooting documents into my custom Remedy installation. Ideally once a
user selects the CTI and types a short description of the problem they would
be presented with documents from the Sharepoint that are relevant. I am
running 7.0.1 at the moment but will be upgrading to 7.5 next year.

I have to imagine that someone out there has done this already, any pointers
to get me going in the right direction would be much appreciated.

Thanks, 
Rick 



_ 
Rick Westbrock, Telecom Engineer 
PETCO Animal Supplies, Inc. 


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_

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Re: Need tips on integrating SharePoint as a KB

[Gidd Calden]

Rick,
 
Panacea has a SharePoint integration 
 
http://www.pws-europe.com/
 
HTH
 
 
Regards...Gidd
   

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Westbrock
Sent: Tuesday, September 29, 2009 10:35 AM
To: arslist@ARSLIST.ORG
Subject: Need tips on integrating Sharepoint as a KB


** 

Hi all- 
We are not using the RKB product but I'm interested in any information out
there about integrating an MS Sharepoint install that contains
troubleshooting documents into my custom Remedy installation. Ideally once a
user selects the CTI and types a short description of the problem they would
be presented with documents from the Sharepoint that are relevant. I am
running 7.0.1 at the moment but will be upgrading to 7.5 next year.

I have to imagine that someone out there has done this already, any pointers
to get me going in the right direction would be much appreciated.

Thanks, 
Rick 



_ 
Rick Westbrock, Telecom Engineer 
PETCO Animal Supplies, Inc. 


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_

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Justify a column in a Table - its value

[John Kelley]

Hi List

ARS 7.1 patch 6

I have a table with two Columns and the value of the Access column I want 
to Left Justify.

Role___|Access_
Admin|  Yes

Does anyone know of a way to accomplish this?
Role__|Access__
Admin  |Yes  


Thanks ahead of time 
JK

*
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JOB: Column Technologies - Seeking a Remedy Developer based in the NYC Metro area- Permanent Position- Salary, Bonuses, and Benefits

[Wish, Melissa]

We are seeking a BMC Remedy Developer based in the NYC Metro area. This
is a permanent position with an annual salary, bonuses and benefits.
**Must have development experience with ITSM 7 applications to qualify**
If you are interested, please email your resume to mw...@columnit.com
 . 

 

Column Technologies is a global provider of infrastructure management
and business intelligence solutions that help organizations better
manage their internal and external services. We provide infrastructure
and customer support applications, application development, consulting,
managed services, and training.

 

Column implements only a select group of business processes and
technologies. Our team understands business processes and how they map
back to the underlying technologies. Our integrated process and
technology approach enables us to quickly deliver solutions.

 

Column has offices in the United States, Canada, the United Kingdom,
South Africa, India, Singapore, Australia, and a worldwide partner
network. You can learn more at www.columnit.  

 


Job Description


You will be employed at Column Technologies as a Remedy Consulting
Applications Engineer to architect, deploy, support, and in some cases,
train the Remedy product for our growing global customer base. Your
responsibilities will include but are not limited to:

* Install and configuration BMC Remedy applications
* Customize BMC Remedy applications

* Implement integrations with BMC Remedy applications

* Troubleshoot and support BMC Remedy based applications and systems

* Draft technical installation, configuration and customization
specification documents

* Conduct requirements gathering workshops

* Draft use cases and functional requirements documents

* Communicate strategies and best practices for product implementation

* Design custom or product-based solutions based on BMC Remedy
applications

* Demonstrate BMC Remedy products to customers

* Respond to customer requests for product or solution information

* Estimate level of effort to design or deploy products or solutions

* Draft proposals and statements of work for solutions

* Provide technical assistance in a pre-sales capacity


You will primarily serve our customers who are located in your region
but travel will be required based on project needs.

Benefits

Health, Dental,  Vision, Basic Life, Long/Short Term  

Disability Insurance

Dental, Personal Sickness, and Personal Accident supplemental insurance
benefits

CollegeAmerica 529 College Savings Plan

Paid Vacation

Roth and Traditional 401K

Employee Assistance Program 

 

 

Melissa Wish

Corporate Recruiter

Column Technologies, Inc.

Email: mw...@columnit.com  

Web:  http://www.columnit.com

 

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Re: ITSM 7 ADDing Notification Event

[Matthew Perrault]

Patrick,
The way that system works is the following (this is from incident, as SLM does 
NOT feed through the NTE Notification engine unless you configure the push 
fields to do that).

Incident ticket is created.
Notification is supposed to go out (filters fire).
It pushes a value (Notification Tag) down to the NTE:SYS-NT Process Control 
form.
It will sit in the Process control form until the escalation comes along and 
updates the z1D Action field.
The Process Control from then picks up the information for that tag from the 
form:
SYS:Notification Messages
This is the message that has the information and you need to have the 
notification event there as well.
Then the NTE:SYS-NT Process control from will push the notification onto the 
Group NT Control form or the Individual Control form depending on the type of 
notification.
Those forms will then look at a Person's Notification Preferences, which are 
defined for each person in the NTE:CFG-Notification Events (System Default are 
there for everyone, where as User defined are for a specific person, and those 
over ride the System Default ones).

HTH.
Matt P.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Patrick St-Pierre
Sent: Monday, September 28, 2009 12:59 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7 ADDing Notification Event

**
Hi do you know how to add a Notification event in ITSM 7 ?

i have added my chice in this forms : for this field : Notification Event 
100751

NTE:SYS-Define NT Events  (create an entry in that one in the user tools after)
NTE:Notifier Log
NTE:SYS-Group NT Control
NTE:SYS-Individual NT Control
NTE:CFG-Notification Events (create an entry in that one in the user tools 
after)
NTE:SYS-NT Process Control



do you think i missed something 6 because it is not working
thanks
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OT:FW: ARSystem Web service

[Nall, Roger]

All,

Again I am sorry to bother you with this but I am up against a wall. I want to 
thank Lyle for his information. Here is the latest that I have received from my 
.NET developer. If anyone has any more suggestions I would appreciate it.

Regards,

Roger Nall
Manager, SA Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723


_
From: Patel, Rajal
Sent: Friday, September 25, 2009 2:27 PM
To: Nall, Roger
Cc: Desai, Chandresh; Mathew, Sibi; Armstrong, Sandra; Verma, Vikas
Subject: ARSystem Web service


Hi Roger,
We called OpGetList but it's only returning 1 record.  We need a class that 
would return array of records.  See below screenshot.  We went through the 
document you send but there are no examples of how to call the web service.  If 
you have examples that I can look at for .net please let me know.  That will 
help us understand it little better.

Chandresh/Sibi - have you used Remedy web service in your application?



Thanks,
Rajal


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<>

Re: FW: ARSystem Web service

[Lyle Taylor]

If you're using .NET's native ability to work with web services where it 
auto-generates a class (or set of classes) for you to work with, then perhaps 
the problem is with how your WSDL is defined, as that is how it determines what 
class(es) to create.  Can you post your WSDL for us to look at?

Lyle


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Tuesday, September 29, 2009 12:22 PM
To: arslist@ARSLIST.ORG
Subject: OT:FW: ARSystem Web service

**
All,

Again I am sorry to bother you with this but I am up against a wall. I want to 
thank Lyle for his information. Here is the latest that I have received from my 
.NET developer. If anyone has any more suggestions I would appreciate it.

Regards,

Roger Nall
Manager, SA Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723



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Re: FW: ARSystem Web service

[Grooms, Frederick W]

And have you tried using soapUI to hit your service.  That way you can show the 
actual Request and Response payloads to your .NET people.

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, September 29, 2009 1:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: FW: ARSystem Web service

**
If you're using .NET's native ability to work with web services where it 
auto-generates a class (or set of classes) for you to work with, then perhaps 
the problem is with how your WSDL is defined, as that is how it determines what 
class(es) to create.  Can you post your WSDL for us to look at?

Lyle


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Tuesday, September 29, 2009 12:22 PM
To: arslist@ARSLIST.ORG
Subject: OT:FW: ARSystem Web service

**
All,

Again I am sorry to bother you with this but I am up against a wall. I want to 
thank Lyle for his information. Here is the latest that I have received from my 
.NET developer. If anyone has any more suggestions I would appreciate it.

Regards,

Roger Nall
Manager, SA Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723



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Re: Use of dynamic data sources in ITSM 7.5

[Guillaume Rheault]

>Quality!  It's like buying a new house and finding broken tools, wood, nails, 
>sawdust, and fast food packaging all shoved into the walls.

Well put... seems to me BMC should spend much more time in doing code reviews. 
With proper code reviews this should not happen. 

-Guillaume

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of strauss
Sent: Thu 09/17/09 6:08 PM
To: arslist@ARSLIST.ORG
Subject: Use of dynamic data sources in ITSM 7.5
 
Can anyone explain to me why I would ever want to use the dynamic data source 
or destination in workflow (new in 7.5) in an application that is _entirely_ 
contained on the local server?  Better yet, can anyone explain to me why the 
ITSM 7.5 developers would have used it at all on an application that is 
supposed to run on a single server?  I have an idea, but I'd like to hear from 
someone else who has started picking through the ITSM 7.5 app for points of 
customization, especially after upgrading a lightly customized 7.0.03 app to 
7.5.01.

I am rebuilding my customizations to the HPD:INC:VISAction workflow for 
Incident Management, since in 7.0 this loads views from HPD:Help Desk but in 
7.5 it uses views from the new display-only form, HPD:Help Desk Dialogs.  All 
of the customizations involve including custom fields, or essential OOTB fields 
the developers forgot to include (like Login ID, i.e. Remedy Login ID), in the 
dialog operations.

For example, in the 7.0.03 active link 
HPD:INC:VISAction_100_CreateGoToInvestigation, the Data Source: is SERVER, 
Server Name: is the local server FQDN, Form Name: is HPD:Help Desk, and the 
Form View Name: is Dialog View - Create (Simple) which is where we implemented 
many of our customizations.

In the same active link in 7.5.01, the Data Source: is SAMPLE DATA, Sample 
Server Name: is still the local server FQDN, Sample Form Name: is HPD:Help Desk 
Dialogs, Runtime Server Value: is $SERVER$, Runtime Form Value: is 
$z1D_VISTargetForm$, and the Runtime Form View Value: is 
$z1D_VISProcessFlowView$.

Is this a new way to open a dialog with one form but populate it with values 
from another?  If so, where do you go to find the values that are going to be 
used at runtime?  In this case, I cannot tell what the variables 
$z1D_VISTargetForm$ and $z1D_VISProcessFlowView$ represent.  Clicking on all 
three of the expansion boxes (including Runtime Server Value:) brings up the 
same Field/Keyword Selector dialog pointing at HPD:Help Desk form with every 
field listed and nothing selected.  They don't appear to contain useful 
information in reading what the workflow object is going to do, so they don't 
appear to be useful for altering it. What am I missing here??

Maybe this makes perfect sense when you are building it from scratch, but I am 
trying to decipher what they were doing when they built the OOTB object - after 
the fact, so that I can modify it properly.  Of course, it's not that 
surprising considering that out of 11 new active links they defined in this 
set, 4 were installed by the upgrade as disabled, meaning that they never 
cleaned up this code when they were done before moving it to the installer.  
Quality!  It's like buying a new house and finding broken tools, wood, nails, 
sawdust, and fast food packaging all shoved into the walls.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

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Re: sun4v architecture

[Wallace, Kelvin]

Axton,

I have been running Remedy on a T2000 for a couple of years now.  It
does fine, but the box itself is under-utilized.  I started virtualizing
that box using Solaris zones a few months ago, and Remedy is still
happy.

We did get several T5220s a few months back and had issues with firmware
(system hangs) - make sure you update to the latest firmware level.

HTH,
Kelvin

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Monday, September 28, 2009 2:51 PM
To: arslist@ARSLIST.ORG
Subject: sun4v architecture

Is anyone running ARS on a sun4v architecture?  This architecture is
used for the coolthreads boxes (T2000, T5120, T5440, etc.).  Please
let me know if things are working as expected.

Thanks,
Axton Grams


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Re: Stumped - Need some fresh eyes

[PRUITT, CHRISTOPHER]

Fred,

Using the Application-Release-Pending Run Process command after each Push 
Fields that updated the Asset record did the trick. 

Christopher Pruitt 
Business Consulting III 
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com 


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-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Monday, September 28, 2009 4:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Stumped - Need some fresh eyes

Either that or, since you are processing the record twice, you need to use the 
Application-Release-Pending Run Process command in between the 2 passes of the 
record

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Monday, September 28, 2009 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Stumped - Need some fresh eyes

Perhaps it's a filter phasing issue.  Probably any filters that update the 
record (in order to trigger this filter) need to be named with `! at the end to 
override filter phasing.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of PRUITT, CHRISTOPHER
Sent: Monday, September 28, 2009 3:11 PM
To: arslist@ARSLIST.ORG
Subject: Stumped - Need some fresh eyes

We are stumped on a filter that does not want to fire correctly.


Here is the situation.

We have an Asset record that has no billing end date set.
We set the Billing End Date to the current date/time along with other fields 
and the filter with the Run If Qualification: 'Billing_End_Date' != 
'DB.Billing_End_Date' fires, as expected. This filter is just setting a Audit 
Trail entry.
Right after that, on the same record about 3-5 seconds later we set the Billing 
End Date back to NULL along with other fields and the same filter does not fire.

This is happening inside of a Filter Guide process that calls two different 
Filter Guide. The first is Set the Asset to Inactive, the second is Set Asset 
to Active along with new Data. All the data gets set correct including the 
Billing End Date

We do a move by first setting the data for the current Asset record that has 
Active Billing to Inactive and Set the Billing End Date along with other 
fields. 
Later in the Filter Guide process we take that same record and update the new 
data and reactivate the billing under the new person and set the Billing End 
Date to NULL.  It should work right? 

Now here is the rub.

If we set the Asset record by itself to Inactive and Set the Billing End Date 
the filter with the Run If Qualification: 'Billing_End_Date' != 
'DB.Billing_End_Date' fires. 
Then is we set the Asset record by itself to active and Set the Billing End 
Date to NULL the filter with the Run If Qualification: 'Billing_End_Date' != 
'DB.Billing_End_Date' fires. But not when we do it inside of a Guide. 

Anyone ever see this happen before?

Our environment is:
Oracle 10g
Remedy 7.1.00 Build 200708221849
SunOS 5.9


Christopher Pruitt
HP Enterprise Services
Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team
972.605.7702 office | christopher.pru...@hp.com

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Re: Need tips on integrating SharePoint as a KB (U)

[Gidd Calden]

Sandra,

I do not work for Panacea but they will be at WWRUG09, perhaps you
can meet with them there?  Otherwise send them a message?
http://www.pws-europe.com/products/RemedySharepoint/RemedySharepoint.html

I notice that their website is a little screwed up so

Contact Us

For information on products and services : 
Telephone: +44 (0) 1784 497 047 
Fax:  +44 (0) 1784 497 048

email: i...@pws-europe.com

Mailto:i...@pws-europe.com


HTH

Regards...Gidd
 

-Original Message-
From: Hennigan, Sandra H CTR OSD-CIO [mailto:sandra.hennigan@osd.mil] 
Sent: Tuesday, September 29, 2009 12:32 PM
To: Gidd Calden
Subject: RE: Need tips on integrating SharePoint as a KB (U)

UNCLASSIFIED

I took a look at the site which presents a good rationale for integrating
SharePoint and Remedy but not much else - how can I get more information?

Sandra Hennigan

Remedy Developer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gidd Calden
Sent: Tuesday, September 29, 2009 1:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Need tips on integrating SharePoint as a KB

**
Rick,
 
Panacea has a SharePoint integration 
 
http://www.pws-europe.com/
 
HTH
 
 
Regards...Gidd
  



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Westbrock
Sent: Tuesday, September 29, 2009 10:35 AM
To: arslist@ARSLIST.ORG
Subject: Need tips on integrating Sharepoint as a KB


** 

Hi all-
We are not using the RKB product but I'm interested in any information out
there about integrating an MS Sharepoint install that contains
troubleshooting documents into my custom Remedy installation. Ideally once a
user selects the CTI and types a short description of the problem they would
be presented with documents from the Sharepoint that are relevant. I am
running 7.0.1 at the moment but will be upgrading to 7.5 next year.

I have to imagine that someone out there has done this already, any pointers
to get me going in the right direction would be much appreciated.

Thanks,
Rick 



_
Rick Westbrock, Telecom Engineer
PETCO Animal Supplies, Inc. 


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ARERR 623 with a load balancer

[William Rentfrow]

We have 4 7.1 patch 006 MT servers running on a load balancer.
 
One of them gives the error ARERR 623 when we try to access it.
 
This is typically an error shown when you have the wrong mid-tier
password.  In this case though we have re-set the password in the
Server, bounced hte server, and re-set the password in all 4 mid-tier
servers.  Just that same one has the problem.
 
Ideas?  I'm stumped.  This box has connected to the AR Server before so
it is not a connectivity issue to the best of my knowledge.
 
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com  
Blog, www.williamrentfrow.com  
715-410-8156 C
 

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Re: sun4v architecture

[Axton]

I am looking to run 7.5 on a pair of t5120's.  Since 7.5 is 64-bit I
am hopeful that I can make full use of the boxes.  We have around 4000
concurrent users during peak usage, so there is definitely a demand on
the resources.  Trying to do the juggling of how to slice the boxes
though.  How many concurrent users do you have on the t2000?

Axton Grams

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

On Tue, Sep 29, 2009 at 2:19 PM, Wallace, Kelvin
 wrote:
> Axton,
>
> I have been running Remedy on a T2000 for a couple of years now.  It
> does fine, but the box itself is under-utilized.  I started virtualizing
> that box using Solaris zones a few months ago, and Remedy is still
> happy.
>
> We did get several T5220s a few months back and had issues with firmware
> (system hangs) - make sure you update to the latest firmware level.
>
> HTH,
> Kelvin
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Axton
> Sent: Monday, September 28, 2009 2:51 PM
> To: arslist@ARSLIST.ORG
> Subject: sun4v architecture
>
> Is anyone running ARS on a sun4v architecture?  This architecture is
> used for the coolthreads boxes (T2000, T5120, T5440, etc.).  Please
> let me know if things are working as expected.
>
> Thanks,
> Axton Grams
>
> 
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Re: ARERR 623 with a load balancer

[LJ Longwing]

Do you have the ability to hit all 4 manually bypassing the load
balancer?does one of them still give an error?

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Rentfrow
Sent: Tuesday, September 29, 2009 1:54 PM
To: arslist@ARSLIST.ORG
Subject: ARERR 623 with a load balancer


** 
We have 4 7.1 patch 006 MT servers running on a load balancer.
 
One of them gives the error ARERR 623 when we try to access it.
 
This is typically an error shown when you have the wrong mid-tier password.
In this case though we have re-set the password in the Server, bounced hte
server, and re-set the password in all 4 mid-tier servers.  Just that same
one has the problem.
 
Ideas?  I'm stumped.  This box has connected to the AR Server before so it
is not a connectivity issue to the best of my knowledge.
 
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com  
Blog, www.williamrentfrow.com  
715-410-8156 C
 
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Re: ARERR 623 with a load balancer

[William Rentfrow]

Yes - and yes.  We get the error only with that one - we've isolated the
problem down to that one machine.
 
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com  
Blog, www.williamrentfrow.com  
715-410-8156 C
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, September 29, 2009 3:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 623 with a load balancer


** 
Do you have the ability to hit all 4 manually bypassing the load
balancer?does one of them still give an error?



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Rentfrow
Sent: Tuesday, September 29, 2009 1:54 PM
To: arslist@ARSLIST.ORG
Subject: ARERR 623 with a load balancer


** 
We have 4 7.1 patch 006 MT servers running on a load balancer.
 
One of them gives the error ARERR 623 when we try to access it.
 
This is typically an error shown when you have the wrong mid-tier
password.  In this case though we have re-set the password in the
Server, bounced hte server, and re-set the password in all 4 mid-tier
servers.  Just that same one has the problem.
 
Ideas?  I'm stumped.  This box has connected to the AR Server before so
it is not a connectivity issue to the best of my knowledge.
 
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com  
Blog, www.williamrentfrow.com  
715-410-8156 C
 
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ADDM

[Cecil, Ken]

What does ADDM stand for? Anybody have a link to its description?

Thanks,
Ken.
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Re: ADDM

[Begosh, Kevin]

Here is one if this is what you are looking for

http://www.oracle-base.com/articles/10g/AutomaticDatabaseDiagnosticMonitor10g.php



Kevin Begosh, RSP
Remedy Development
ACE-IT
IS&GS Defense
301-791-3540 Phone
240-291-2467 Cell
kevin.beg...@lmco.com

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Cecil, Ken
Sent: Tuesday, September 29, 2009 2:08 PM
To: arslist@ARSLIST.ORG
Subject: ADDM

What does ADDM stand for? Anybody have a link to its description?

Thanks,
Ken.
***
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Re: ADDM

[Mark Lev]

I'm assuming you mean in regards to BMC products.

"Core to Atrium's discovery, however, is its Atrium Discovery and
Dependency Mapping (ADDM) solution, which provides a set of dynamic
insights into application-to-infrastructure
Interdependencies..."

Source: http://media.cms.bmc.com/documents/EMA_BMC-CMDB_IB.PDF

Could also be:
Autism and Developmental Disabilities Monitoring (ADDM) Network
Achieving Diversity in Dentistry and Medicine (ADDM)



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Cecil, Ken
Sent: Tuesday, September 29, 2009 4:08 PM
To: arslist@ARSLIST.ORG
Subject: ADDM

What does ADDM stand for? Anybody have a link to its description?

Thanks,
Ken.
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Re: ADDM

[Cecil, Ken]

Thanks, I meant in the context of BMC.

I found it:

ADDM is BMC Atrium Discovery and Dependency Mapping

http://documents.bmc.com/products/documents/32/06/103206/103206.pdf

Ken.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of
Begosh, Kevin
Sent: Tuesday, September 29, 2009 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: ADDM

Here is one if this is what you are looking for

http://www.oracle-base.com/articles/10g/AutomaticDatabaseDiagnosticMonit
or10g.php
 



Kevin Begosh, RSP
Remedy Development
ACE-IT
IS&GS Defense
301-791-3540 Phone
240-291-2467 Cell
kevin.beg...@lmco.com

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  ] On Behalf Of
Cecil, Ken
Sent: Tuesday, September 29, 2009 2:08 PM
To: arslist@ARSLIST.ORG
Subject: ADDM

What does ADDM stand for? Anybody have a link to its description?

Thanks,
Ken.


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Re: ADDM

[Tony Worthington]

BMC Atrium Discovery and Dependency Mapping

http://documents.bmc.com/products/documents/13/93/101393/101393.pdf

Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI  53051 | office: (262) 
703-7763 | e-mail: tony.worthing...@kohls.com



From:
"Cecil, Ken" 
To:
arslist@ARSLIST.ORG
Date:
09/29/2009 03:11 PM
Subject:
ADDM
Sent by:
"Action Request System discussion list(ARSList)" 



What does ADDM stand for? Anybody have a link to its description?

Thanks,
Ken.
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and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of 
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If you have received this transmission in error, please destroy it and notify 
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CAUTION:
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Re: ARERR 623 with a load balancer

[LJ Longwing]

Ok...on that one web server I would recommend removing the server in
question (from the mid-tier config page), then re-add it with the same
information you did for the others...then re-check

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Rentfrow
Sent: Tuesday, September 29, 2009 2:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 623 with a load balancer


** 
Yes - and yes.  We get the error only with that one - we've isolated the
problem down to that one machine.
 
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com  
Blog, www.williamrentfrow.com  
715-410-8156 C
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Tuesday, September 29, 2009 3:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 623 with a load balancer


** 
Do you have the ability to hit all 4 manually bypassing the load
balancer?does one of them still give an error?

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Rentfrow
Sent: Tuesday, September 29, 2009 1:54 PM
To: arslist@ARSLIST.ORG
Subject: ARERR 623 with a load balancer


** 
We have 4 7.1 patch 006 MT servers running on a load balancer.
 
One of them gives the error ARERR 623 when we try to access it.
 
This is typically an error shown when you have the wrong mid-tier password.
In this case though we have re-set the password in the Server, bounced hte
server, and re-set the password in all 4 mid-tier servers.  Just that same
one has the problem.
 
Ideas?  I'm stumped.  This box has connected to the AR Server before so it
is not a connectivity issue to the best of my knowledge.
 
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com  
Blog, www.williamrentfrow.com  
715-410-8156 C
 
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AUTO: Rajini K Sanapala is out of the office (returning 05/10/2009)

[Rajini K Sanapala]

I am out of the office until 05/10/2009.




Note: This is an automated response to your message  "Robert02 Kern is out
of the office." sent on 9/28/09 11:47:15.

This is the only notification you will receive while this person is away.

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