Re: Performance Issues with 7.1 Patch 7 Email

[Tim Rondeau]

Joe,

Looking at it now, I don't think it was email.I think the errors in the log 
because database was too busy.

Do you have 7.1 patch 7, we are running on windows?  Seen any performance 
issues.

Tim

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Friday, October 02, 2009 12:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Performance Issues with 7.1 Patch 7 Email

**
Tim,

If the unprocessed emails in that form are not really important, then I would 
suggest to truncate the T64 and H64 and the email attachment tables T H and B 
table.. and the other relationship tables

Then once you have the ball rolling again, make sure that a new email after 
being processed is being auto deleted. I do not remember offhand if its an 
escalation that deletes it periodically or if a filter deletes it after having 
processed the email. But whatever it is - if it fails to delete, you need to 
look into why. Maybe your error logs would tell you something?

Joe


From: Tim Rondeau 
To: arslist@ARSLIST.ORG
Sent: Thursday, October 1, 2009 11:12:48 PM
Subject: Performance Issues with 7.1 Patch 7 Email

**
Running 7.1 patch 7 and noticing slowness which really brings remedy to a hault.

The table is T.64 which is AR SYSTEM Email Messages.  Anyone have performance 
issues with this version.

Thanks

Tim

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Re: Performance Issues with 7.1 Patch 7 Email

[Joe DeSouza]

Tim,

If the unprocessed emails in that form are not really important, then I would 
suggest to truncate the T64 and H64 and the email attachment tables T H and B 
table.. and the other relationship tables

Then once you have the ball rolling again, make sure that a new email after 
being processed is being auto deleted. I do not remember offhand if its an 
escalation that deletes it periodically or if a filter deletes it after having 
processed the email. But whatever it is - if it fails to delete, you need to 
look into why. Maybe your error logs would tell you something? 

Joe




From: Tim Rondeau 
To: arslist@ARSLIST.ORG
Sent: Thursday, October 1, 2009 11:12:48 PM
Subject: Performance Issues with 7.1 Patch 7 Email

** 
Running 7.1 patch 7 and noticing slowness which really brings remedy to a hault.
 
The table is T.64 which is AR SYSTEM Email Messages.  Anyone have performance 
issues with this version.
 
Thanks
 
Tim




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Performance Issues with 7.1 Patch 7 Email

[Tim Rondeau]

Running 7.1 patch 7 and noticing slowness which really brings remedy to a hault.

The table is T.64 which is AR SYSTEM Email Messages.  Anyone have performance 
issues with this version.

Thanks

Tim

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Re: SHR:Consolidated and the Support Console HD6

[Joe DeSouza]

Claire,

For what you are trying to achieve I think your brackets are in the wrong 
place.. I would try..

('Region' = $Region$) AND ((('zTmpKeyword' = "MAINHELPDESK") AND ('Status 
Integer' < 4)) OR (('zTmpKeyword' = "MAINCHANGE") AND ('Status Integer' < 6)) 
OR (('zTmpKeyword' = "MAINTASK") AND ('Status Integer' < 4)))

Or if you want to use $ConsoleViewReadOnlyField$ if that holds the appropriate 
value for what you are comparing, then the statement would be:

($ConsoleViewReadOnlyField$ = 'Region') AND ((('zTmpKeyword' = "MAINHELPDESK") 
AND ('Status Integer' < 4)) OR (('zTmpKeyword' = "MAINCHANGE") AND ('Status 
Integer' < 6)) OR (('zTmpKeyword' = "MAINTASK") AND ('Status Integer' < 4)))

The bottomline is keep the Region comparison outside of the other part ie

(Region) AND ( (Main Helpdesk Stuff) OR (Change Stuff) OR (Task Stuff))

Joe



From: "Sanford, Claire" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 30, 2009 11:49:08 AM
Subject: SHR:Consolidated and the Support Console HD6

I am running Helpdesk 6.0 and ARS 6.3 and need to add a view on the
Support Console that is any open ticket by a specific Region.

I know this is easy and I've done it before, but for some reason I am
just not getting it this time.

I have an AL that sets the ConsoleViewReadOnly to the contents of the
Region field.  

My qualifications to pull the table are:

(( 'Region' = $Region$) AND ( 'zTmpKeyword' =  "MAINHELPDESK" ) AND (
'Status Integer' < 4)) OR (( 'zTmpKeyword' =  "MAINCHANGE" ) AND (
'Status Integer' < 6)) OR (( 'zTmpKeyword' =  "MAINTASK" ) AND ( 'Status
Integer' < 4))

It is pulling ALL open tickets regardless of the Region.

I also tried:

(( $ConsoleViewReadOnlyField$ = 'Region') AND ( 'zTmpKeyword' =
"MAINHELPDESK" ) AND ( 'Status Integer' < 4)) OR (( 'zTmpKeyword' =
"MAINCHANGE" ) AND ( 'Status Integer' < 6)) OR (( 'zTmpKeyword' =
"MAINTASK" ) AND ( 'Status Integer' < 4))


ARS 6.3 Patch 22
HD 6.0
Oracle 10.2.0.4.0 w/9 libraries  
Oracle lives on a remote server
Windows 2003 4 gig on app server and 8 gig on DB server


Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
claire.sanf...@memorialhermann.org




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Re: Prefetch File question

[Joe DeSouza]

John,

To the best of my knowledge, once it has been fetched by the mid-tier, it is 
available in the cache for every user that has that first users permission 
groups.. It is fetched again only when another user with completely different 
permissions calls it..

Joe




From: John Kelley 
To: arslist@ARSLIST.ORG
Sent: Thursday, October 1, 2009 2:22:44 PM
Subject: Prefetch File question


Does anyone know if a form needs to be cached in Every Application or can I 
just add the form once to the prefetch file? 

John




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Re: Subscribing to ARSLIST

[Joe DeSouza]

To be honest I had not really heard of the ARS List until about a couple of 
years after having already worked with Remedy. This was because Remedy was 
not as popular in Asia as it was here or in Europe. And back then there weren't 
enough search engines to find stuff on the net..

The list is now popular among Remedy admins and developers in Asia but back 
then very few in Asia even knew what Remedy was. And even when some started to 
hear a little about it all they thought it was is a software for managing a 
helpdesk.

I think I first heard of the list somewhere around 2000, and joined it for 
laughs and giggles not knowing what I am getting myself into :-) But I sure am 
glad I did!

Joe




From: Guillaume Rheault 
To: arslist@ARSLIST.ORG
Sent: Thursday, October 1, 2009 4:47:30 PM
Subject: Re: Subscribing to ARSLIST

** 
You had a knowledgeable sales repwhich is not common

A lot of them, including today, are totally clueless, they may as well sale 
bicycles, 'cause cars would be too complicated!

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of strauss
Sent: Thu 10/01/09 3:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subscribing to ARSLIST

Times change, but that was one of the first things our Remedy Corp. sales rep 
recommended that I do (in 1997).

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martin, Robert
Sent: Thursday, October 01, 2009 2:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subscribing to ARSLIST

**
Thanks, Frederick!

I also got an off-line reply from Brad Benedict (sorry if I am using your name 
without permission) directing me to:
http://listserv.rbugs.com/cgi-bin/wa.exe?SUBED1=arslist&A=1.

But how would a new Remedy administrator know to do either of these?

Dwayne

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Thursday, October 01, 2009 1:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subscribing to ARSLIST

**
I still do the god old fashioned method of sending an email to the list server

To:    lists...@listserv.rbugs.com
Subject:    List Command

Body:    SUBSCRIBE ARSLIST Joe H. Smith

(of course replacing Joe H. Smith with the real name)



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martin, Robert
Sent: Thursday, October 01, 2009 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Subscribing to ARSLIST

**
Dear List,

I am trying to help a new user subscribe to ARSLIST.  I once found instructions 
on the BMC Support website, but now I can't find them again.

I went to the archives and "Subscriber's Corner" and selected "Show: All 
Lists," but it didn't bring up ARSLIST.

I appreciate BMC's desire to not "own" ARSLIST, but it seems that letting 
people know about its existence would not be going too far.

Dwayne Martin
James Madison University


 
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Re: Subscribing to ARSLIST

[O'Farrell, Allan]

**

Arslist also still gets a strong suggestion at the end of the admin ii course - 
in addition to the bmcdn.
--
Sent using BlackBerry


From: Action Request System discussion list(ARSList)
To: arslist@ARSLIST.ORG
Sent: Thu Oct 01 15:41:20 2009
Subject: Re: Subscribing to ARSLIST
Dwayne

You can do a Google search for ARSLIST.

The first entry is entitled “Archives of 
arslist@arslist.org”

Open it.  There is a link for subscribing to the list.

Dan

Dan Wangler, SAIC
MHS Remedy Support Team
Phone: 210-388-3162
Email: dan.wangler@timpo.osd.mil

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martin, Robert
Sent: Thursday, October 01, 2009 2:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subscribing to ARSLIST

Thanks, Frederick!

I also got an off-line reply from Brad Benedict (sorry if I am using your name 
without permission) directing me to:
http://listserv.rbugs.com/cgi-bin/wa.exe?SUBED1=arslist&A=1.

But how would a new Remedy administrator know to do either of these?

Dwayne

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Thursday, October 01, 2009 1:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subscribing to ARSLIST

**
I still do the god old fashioned method of sending an email to the list server

To:lists...@listserv.rbugs.com
Subject:List Command

Body:SUBSCRIBE ARSLIST Joe H. Smith

(of course replacing Joe H. Smith with the real name)



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martin, Robert
Sent: Thursday, October 01, 2009 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Subscribing to ARSLIST

**
Dear List,

I am trying to help a new user subscribe to ARSLIST.  I once found instructions 
on the BMC Support website, but now I can’t find them again.

I went to the archives and “Subscriber’s Corner” and selected “Show: All 
Lists,” but it didn’t bring up ARSLIST.

I appreciate BMC’s desire to not “own” ARSLIST, but it seems that letting 
people know about its existence would not be going too far.

Dwayne Martin
James Madison University


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
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Re: Field 112 and ARS 6.3, how does it work?

[Joe DeSouza]

Alexander,

I am pretty sure 112 was enabled for multiple groups since 5.1.2.

Have you entered set the groups in the same format that they would set if 
you selected them from the menu?

Joe




From: Alexander Straph 
To: arslist@ARSLIST.ORG
Sent: Wednesday, September 30, 2009 1:10:54 PM
Subject: Field 112 and ARS 6.3, how does it work?

Is there any way to include multiple groups on field 112 to restrict access to 
entries on a system with ARS 6.3?  I know 7.0 allowed you to put multiple 
groups in but I have tried with 6.3 without much success.

Thanks.




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Re: Menu Access - strange behaviours

[Joe DeSouza]

David,
 
Are you behind a load balancer? It takes a while for secondary servers behind 
the balancers to read the change depending on what your setting for refresh is 
in the Server Information.
 
Also check your local client cache. It may have not refreshed for whatever 
reasons?
 
Joe





From: "Barber, David" 
To: arslist@ARSLIST.ORG
Sent: Thursday, October 1, 2009 10:41:03 AM
Subject: Menu Access - strange behaviours

** 
All,
 
Got a strange one with enabling/disabling of menu access - 
Search/Print/Delete/etc.
 
Long and short - options that are disabled in the admin tool are accessible via 
the user tool.  For example, we have new search, advanced search, print 
disabled, yet these are available via the user tool.
 
It goes beyond that level of behaviour at times - I've checked with a couple of 
users, even though all were confirmed on the latest code base, one could see 
delete, the other couldn't.  Both had exactly the same level of user 
permissions.
 
It was only after removing the "delete" option from some forms on live, and 
then getting some user complaints, that I looked into this.  its bizarre, and 
having asked around the office here, no-one else has seen such behaviour.
 
FYI - Running on ARS 7.0.01 patch 6 on Solaris/Oracle
 
Regards
 
Dave Barber
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Re: Subscribing to ARSLIST

[Wangler, Dan]

Dwayne

 

You can do a Google search for ARSLIST.

 

The first entry is entitled "Archives of arslist@arslist.org"

 

Open it.  There is a link for subscribing to the list.

 

Dan

 

Dan Wangler, SAIC

MHS Remedy Support Team

Phone: 210-388-3162

Email: dan.wangler@timpo.osd.mil



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin, Robert
Sent: Thursday, October 01, 2009 2:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subscribing to ARSLIST

 

Thanks, Frederick!

 

I also got an off-line reply from Brad Benedict (sorry if I am using
your name without permission) directing me to:

http://listserv.rbugs.com/cgi-bin/wa.exe?SUBED1=arslist&A=1.

 

But how would a new Remedy administrator know to do either of these?

 

Dwayne

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Thursday, October 01, 2009 1:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subscribing to ARSLIST

 

** 

I still do the god old fashioned method of sending an email to the list
server

 

To:lists...@listserv.rbugs.com

Subject:List Command

Body:SUBSCRIBE ARSLIST Joe H. Smith

 

(of course replacing Joe H. Smith with the real name)

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin, Robert
Sent: Thursday, October 01, 2009 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Subscribing to ARSLIST

 

** 

Dear List,

 

I am trying to help a new user subscribe to ARSLIST.  I once found
instructions on the BMC Support website, but now I can't find them
again.

 

I went to the archives and "Subscriber's Corner" and selected "Show: All
Lists," but it didn't bring up ARSLIST.

 

I appreciate BMC's desire to not "own" ARSLIST, but it seems that
letting people know about its existence would not be going too far.

 

Dwayne Martin

James Madison University

 

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

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Are"_

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Re: Subscribing to ARSLIST

[Guillaume Rheault]

You had a knowledgeable sales repwhich is not common

A lot of them, including today, are totally clueless, they may as well sale 
bicycles, 'cause cars would be too complicated!

Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of strauss
Sent: Thu 10/01/09 3:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subscribing to ARSLIST
 
Times change, but that was one of the first things our Remedy Corp. sales rep 
recommended that I do (in 1997).

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martin, Robert
Sent: Thursday, October 01, 2009 2:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subscribing to ARSLIST

**
Thanks, Frederick!

I also got an off-line reply from Brad Benedict (sorry if I am using your name 
without permission) directing me to:
http://listserv.rbugs.com/cgi-bin/wa.exe?SUBED1=arslist&A=1.

But how would a new Remedy administrator know to do either of these?

Dwayne

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Thursday, October 01, 2009 1:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subscribing to ARSLIST

**
I still do the god old fashioned method of sending an email to the list server

To:lists...@listserv.rbugs.com
Subject:List Command

Body:SUBSCRIBE ARSLIST Joe H. Smith

(of course replacing Joe H. Smith with the real name)



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martin, Robert
Sent: Thursday, October 01, 2009 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Subscribing to ARSLIST

**
Dear List,

I am trying to help a new user subscribe to ARSLIST.  I once found instructions 
on the BMC Support website, but now I can't find them again.

I went to the archives and "Subscriber's Corner" and selected "Show: All 
Lists," but it didn't bring up ARSLIST.

I appreciate BMC's desire to not "own" ARSLIST, but it seems that letting 
people know about its existence would not be going too far.

Dwayne Martin
James Madison University


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___
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Re: Subscribing to ARSLIST

[strauss]

Times change, but that was one of the first things our Remedy Corp. sales rep 
recommended that I do (in 1997).

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martin, Robert
Sent: Thursday, October 01, 2009 2:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subscribing to ARSLIST

**
Thanks, Frederick!

I also got an off-line reply from Brad Benedict (sorry if I am using your name 
without permission) directing me to:
http://listserv.rbugs.com/cgi-bin/wa.exe?SUBED1=arslist&A=1.

But how would a new Remedy administrator know to do either of these?

Dwayne

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Thursday, October 01, 2009 1:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subscribing to ARSLIST

**
I still do the god old fashioned method of sending an email to the list server

To:lists...@listserv.rbugs.com
Subject:List Command

Body:SUBSCRIBE ARSLIST Joe H. Smith

(of course replacing Joe H. Smith with the real name)



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martin, Robert
Sent: Thursday, October 01, 2009 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Subscribing to ARSLIST

**
Dear List,

I am trying to help a new user subscribe to ARSLIST.  I once found instructions 
on the BMC Support website, but now I can't find them again.

I went to the archives and "Subscriber's Corner" and selected "Show: All 
Lists," but it didn't bring up ARSLIST.

I appreciate BMC's desire to not "own" ARSLIST, but it seems that letting 
people know about its existence would not be going too far.

Dwayne Martin
James Madison University


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
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Re: Prefetch File question

[strauss]

You put the form in once, or once for each level of user if your file is 
structured that way.  You don’t prefetch applications; that never worked 
properly, and they discontinued it.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Kelley
Sent: Thursday, October 01, 2009 1:23 PM
To: arslist@ARSLIST.ORG
Subject: Prefetch File question


Does anyone know if a form needs to be cached in Every Application or can I 
just add the form once to the prefetch file?

John

*

This e-mail message, including any attachments, is for the sole use of the 
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the sender immediately by return e-mail and permanently delete this message and 
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Re: Subscribing to ARSLIST

[Martin, Robert]

Thanks, Frederick!

I also got an off-line reply from Brad Benedict (sorry if I am using your name 
without permission) directing me to:
http://listserv.rbugs.com/cgi-bin/wa.exe?SUBED1=arslist&A=1.

But how would a new Remedy administrator know to do either of these?

Dwayne

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Thursday, October 01, 2009 1:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Subscribing to ARSLIST

**
I still do the god old fashioned method of sending an email to the list server

To:lists...@listserv.rbugs.com
Subject:List Command

Body:SUBSCRIBE ARSLIST Joe H. Smith

(of course replacing Joe H. Smith with the real name)



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martin, Robert
Sent: Thursday, October 01, 2009 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Subscribing to ARSLIST

**
Dear List,

I am trying to help a new user subscribe to ARSLIST.  I once found instructions 
on the BMC Support website, but now I can't find them again.

I went to the archives and "Subscriber's Corner" and selected "Show: All 
Lists," but it didn't bring up ARSLIST.

I appreciate BMC's desire to not "own" ARSLIST, but it seems that letting 
people know about its existence would not be going too far.

Dwayne Martin
James Madison University


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

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Prefetch File question

[John Kelley]

Does anyone know if a form needs to be cached in Every Application or can 
I just add the form once to the prefetch file?

John

*
This e-mail message, including any attachments, is for the sole use of the 
addressee(s) to whom it has been sent, and may contain information that is 
confidential or legally protected.  If you are not the intended recipient or 
have received this message in error, you are not authorized to copy, 
distribute, or otherwise use this message or its attachments.  Please notify 
the sender immediately by return e-mail and permanently delete this message and 
any attachments.  Dunkin' Brands Inc. makes no warranty that this e-mail is 
error or virus free.

JOB: Sr. Remedy Consultant - Texas - 2 Months

[Mark Lev]

We have a new implementation job available.  The job requires an active
TS/SCI.

 

The position is onsite in Texas, and will last at least 2 months.

 

Please contact me directly for more information and details. 

 

Thanks,

Mark

 

Mark Lev
Director of Remedy Operations

ITIL Foundation 3 Certified

703-672-4390

703-399-6155 (cell) 

mark@rightstarsystems.com  
---
RightStar Systems, Inc.
100 East Street SE, Suite 202
Vienna, VA 22180
USA
---

 


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Re: Technology Day in Charlotte and Atlanta

[Guillaume Rheault]

Agree. Seems counter-productive. This technology day should have been scheduled 
outside of the WWRUG, unless the intent was to create a schedule conflict

-Guillaume


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Julie Sellers
Sent: Thu 10/01/09 1:55 PM
To: arslist@ARSLIST.ORG
Subject: Fw: Technology Day in Charlotte and Atlanta
 
Interesting...since we'll all be in Vegas @ WWRUG!
B-)



- Forwarded Message 
From: BMC Software Events 
Sent: Thursday, October 1, 2009 11:55:29 AM
Subject: Technology Day in Charlotte and Atlanta

Technology Day in Charlotte and Atlanta 
Attend the one-day conference.
BMC Software 
Events October 
2009 
   
 
 Join Us for BMC Technology Day

Charlotte
Nov. 10, 2009
The Ballantyne Hotel & Lodge
8:30 a.m. - 4:30 p.m.
Atlanta
Nov. 12, 2009
The Ritz-Carlton Buckhead
8:30 a.m. - 4:30 p.m.
  Register Now >   

Learn about 
dynamic IT solutions, talk with IT experts, and network with peers. Join us for 
one of two BMC Technology Days, in Charlotte (Nov. 10) and in Atlanta (Nov. 12).
There is no 
fee to attend, but you must register. Reserve your seat today.Agenda highlights 
 
> Session: "Automating in the Cloud and Virtual Environments - A Look at Cisco 
> UCS and What It Means to Your Environment" 
> Session: "Managing IT Assets in Tough Times" 
> Session: "Getting Meaningful Metrics Out of IT for the Business" 
> Get demos and best practices from BMC solution consultants 
> Attend breakout sessions on service assurance, service automation, and 
> service support 
> Hear customer testimonials 
> Attending the networking reception, sponsored by Column Technologies 

  Email Preferences
  News Just For You >
Let us know what you're interested in, and we'll make sure you get the updates 
you want.
Personalize Now >   
  
Sponsored by:   
For more information, please contact Deb 
Jagoe. 
To ensure you continue to receive e-mails like this, 
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Fw: Technology Day in Charlotte and Atlanta

[Julie Sellers]

Interesting...since we'll all be in Vegas @ WWRUG!
B-)



- Forwarded Message 
From: BMC Software Events 
Sent: Thursday, October 1, 2009 11:55:29 AM
Subject: Technology Day in Charlotte and Atlanta

Technology Day in Charlotte and Atlanta 
Attend the one-day conference.
BMC Software 
Events October 
2009 
   
 
 Join Us for BMC Technology Day

Charlotte
Nov. 10, 2009
The Ballantyne Hotel & Lodge
8:30 a.m. – 4:30 p.m.
Atlanta
Nov. 12, 2009
The Ritz-Carlton Buckhead
8:30 a.m. – 4:30 p.m.
  Register Now ›   

Learn about 
dynamic IT solutions, talk with IT experts, and network with peers. Join us for 
one of two BMC Technology Days, in Charlotte (Nov. 10) and in Atlanta (Nov. 12).
There is no 
fee to attend, but you must register. Reserve your seat today.Agenda highlights 
 
> Session: "Automating in the Cloud and Virtual Environments - A Look at Cisco 
> UCS and What It Means to Your Environment" 
> Session: "Managing IT Assets in Tough Times" 
> Session: "Getting Meaningful Metrics Out of IT for the Business" 
> Get demos and best practices from BMC solution consultants 
> Attend breakout sessions on service assurance, service automation, and 
> service support 
> Hear customer testimonials 
> Attending the networking reception, sponsored by Column Technologies 

  Email Preferences
  News Just For You ›
Let us know what you're interested in, and we'll make sure you get the updates 
you want.
Personalize Now ›   
  
Sponsored by:   
For more information, please contact Deb 
Jagoe. 
To ensure you continue to receive e-mails like this, 
please add bmcsoftw...@email.bmc.com to your address book now. 
© Copyright 2008 BMC Software, Inc. Legal | Unsubscribe | Preferences 
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Re: Subscribing to ARSLIST

[Grooms, Frederick W]

I still do the god old fashioned method of sending an email to the list server

To:lists...@listserv.rbugs.com
Subject:List Command

Body:SUBSCRIBE ARSLIST Joe H. Smith

(of course replacing Joe H. Smith with the real name)



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martin, Robert
Sent: Thursday, October 01, 2009 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Subscribing to ARSLIST

**
Dear List,

I am trying to help a new user subscribe to ARSLIST.  I once found instructions 
on the BMC Support website, but now I can't find them again.

I went to the archives and "Subscriber's Corner" and selected "Show: All 
Lists," but it didn't bring up ARSLIST.

I appreciate BMC's desire to not "own" ARSLIST, but it seems that letting 
people know about its existence would not be going too far.

Dwayne Martin
James Madison University



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Subscribing to ARSLIST

[Martin, Robert]

Dear List,

I am trying to help a new user subscribe to ARSLIST.  I once found instructions 
on the BMC Support website, but now I can't find them again.

I went to the archives and "Subscriber's Corner" and selected "Show: All 
Lists," but it didn't bring up ARSLIST.

I appreciate BMC's desire to not "own" ARSLIST, but it seems that letting 
people know about its existence would not be going too far.

Dwayne Martin
James Madison University

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JOB: Senior Level Remedy Architects (full time- salary, bonuses and benefits) with Column Technologies

[Wish, Melissa]

We are seeking Senior Level Remedy Architects in the NY and NJ areas-
travel will be required based on project needs. This is a permanent
position- salary, bonuses and benefits.  If you are interested in the
position below, please email me your resume as a MS Word document as
well as a good time to talk with you.

 

Column Technologies is a global provider of infrastructure management
and business intelligence solutions that help organizations better
manage their internal and external services. We provide infrastructure
and customer support applications, application development, consulting,
managed services, and training.

 

Column implements only a select group of business processes and
technologies. Our team understands business processes and how they map
back to the underlying technologies. Our integrated process and
technology approach enables us to quickly deliver solutions.

 

Column has offices in the United States, Canada, the United Kingdom,
South Africa, India, Singapore, Australia, and a worldwide partner
network. You can learn more at www.columnit.com

 


Job Description


You will be employed at Column Technologies as a BMC Remedy Solutions
Architect to provide technical consulting services for our growing
global customer base. Your responsibilities will include but are not
limited to:


 

*   Install and configure BMC Remedy applications
*   Customize BMC Remedy applications
*   Implement integrations with BMC Remedy applications
*   Troubleshoot and support BMC Remedy based applications and
systems
*   Draft technical installation, configuration and customization
specification documents
*   Design appropriate supporting infrastructure (including
Hardware, OS, DB, Web Server, and Load Balancing architecture) to
support customer's performance and availability requirements
*   Design and document Disaster Recovery strategies for customers 
*   Conduct requirements gathering workshops
*   Draft use cases and functional requirements documents
*   Communicate strategies and best practices for product
implementation
*   Design custom or product-based solutions based on BMC Remedy
applications
*   Demonstrate BMC Remedy products to customers
*   Respond to customer requests for product or solution information
*   Estimate level of effort to design or deploy products or
solutions
*   Draft proposals and statements of work for solutions
*   Provide technical assistance in a pre-sales capacity
*   Mentor Junior Remedy Consultants


You will primarily serve our customers remotely or who are located in
your region but travel will be required based on project needs.

 

Column Technologies is an Equal Opportunity Employer.


Benefits


 Health, Dental,  Vision, Basic Life, Long/Short Term Disability
Insurance

Dental, Personal Sickness, and Personal Accident supplemental insurance
benefits

CollegeAmerica 529 College Savings Plan

Paid Vacation

Roth and Traditional 401K 

Employee Assistance Program 

 

 

Melissa Wish

Corporate Recruiter

Column Technologies, Inc.

Email: mw...@columnit.com  

Web:  http://www.columnit.com

 


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Re: Job: Sr. Remedy Admin - Maryland - 6 month contract to hire

[Louise van Hine]

jtkitche wrote:
> 
> List,
> 
> This will go quickly.  I need US Citizen Admins not Developers.  If you
> are a developer that can do admin work send me a resume focused on admin
> versus development.  My client has stated several times... I do not want
> to see developer resumes.  Call with Questions.  
> 
> This position requires a candidate be a US Citizen and clearable to a
> DOE Q.  Please note this position is for an Administrator.  Candidates
> with mostly developer experience will not be considered.  This position
> requires a Bachelor's degree (in Computer Science, Management
> Information Systems, Computer Science/Engineering, Computer Information
> Systems, or a related field) or equivalent, and 7+ years of related
> experience.  
> 
> Senior Remedy Systems Administrator
> 
> U.S. Citizenship Required - Active Security Clearance Preferred
> 
> Germantown, MD
> 
> Description:
> 
> * Administration of Remedy 7.x Action Request System
> 
> * Administration of Remedy 7.x ITSM suite applications (Incident,
> Change, Problem, Asset Management, Knowledge Mgmt, SLM, SRM)
> 
> * Administration (creation, modification, and archival) of company,
> support group, location, and other foundation data elements.
> 
> * Troubleshoot software & hardware problems, and identify, implement, &
> document system fixes.
> 
> * Analyze Remedy system performance and implement improvements as
> necessary.
> 
> * Participate in formal software development activities including CMMI
> certification.
> 
> * Adhere to all relevant team development standards and methodologies
> 
> * B.S./B.A. in Information Systems, Computer Science, related field, or
> equivalent work experience
> 
> Platforms:  ORACLE/Sun Solaris
> Other Remedy Tools:  Remedy Migrator/Data Management
> Mid-Tier ARS Administration on ITSM Modules
> 
> Respectfully,
> 
> 
> Joshua Kitchen
> Recruiter
> Kforce Federal Staffing
> 937.449.1749 office
> 
> Great People = Great Results(r)
> 
> Confidentiality Notice: This email message, including any attachments,
> is for the sole use of the intended recipient(s) and may contain
> confidential and/or privileged information. Any unauthorized review,
> use, disclosure or distribution is prohibited. If you are not the
> intended recipient, please contact the sender by reply email and destroy
> all copies of the original.
> 
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> 
> 

I think that if you post a job requirement for someone to do performance
tuning and development, you are going to need a developer.  No?   Is that
what "participate in development activities" and "Adhere to all relevant
team development standards and methodologies" sort of implies ?  If you want
someone to do development and you want to pay them for being an admin then
just say "My customer is too cheap to pay for a developer and will someone
take less money" like you did last time with the midrange developer salary
with a job description that requires a seasoned technical lead.  And that is
going to be tough to do when you require a security clearance too.  There is
only a subset of developers with security clearances, and the rates aren't
lower for security cleared developers and admins; it is higher.
-- 
View this message in context: 
http://www.nabble.com/Job%3A-Sr.-Remedy-Admin---Maryland---6-month-contract-to-hire-tp24609077p25698681.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: A question on the "home" directory....

[Copits . Richard]

Thanks - didn't see it in the documentation so I thought I'd ask
.but may have just overlooked it
 
 
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Barber, David
Sent: Thursday, October 01, 2009 11:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: A question on the "home" directory
 
** 
Can't remember half of them, but 
 
.arf/.arv - application cached files, related to each form used
.arr - report styles
.arq - search macros
 
Full list will probably be in the documentation somewhere.

Regards
 
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us
Sent: 01 October 2009 15:53
To: arslist@ARSLIST.ORG
Subject: A question on the "home" directory
** 
Can anyone point me to where I can find out a bit more about the
different files that seem to be appearing
in the "home" and "ARCmds" directoies under allusers and my
profile name? I'd like to understand more
about what they are, why they appear,etc.  Thanks for any
help/suggestions. 

Portions of this message may be confidential under an exemption
to Ohio's public records law or under a legal privilege. If you have
received this message in error or due to an unauthorized transmission or
interception, please delete all copies from your system without
disclosing, copying, or transmitting this message. _Platinum Sponsor:
rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 

This e-mail has been scanned for viruses by the Cable & Wireless e-mail
security system - powered by MessageLabs. For more information on a
proactive managed e-mail security service, visit
http://www.cw.com/uk/emailprotection/ 

The information contained in this e-mail is confidential and may also be
subject to legal privilege. It is intended only for the recipient(s)
named above. If you are not named above as a recipient, you must not
read, copy, disclose, forward or otherwise use the information contained
in this email. If you have received this e-mail in error, please notify
the sender (whose contact details are above) immediately by reply e-mail
and delete the message and any attachments without retaining any copies.

Cable and Wireless plc 
Registered in England and Wales.Company Number 238525 
Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

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Re: A question on the "home" directory....

[Barber, David]

Can't remember half of them, but 
 
.arf/.arv - application cached files, related to each form used
.arr - report styles
.arq - search macros
 
Full list will probably be in the documentation somewhere.

Regards
 
Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us
Sent: 01 October 2009 15:53
To: arslist@ARSLIST.ORG
Subject: A question on the "home" directory


** 

Can anyone point me to where I can find out a bit more about the
different files that seem to be appearing

in the "home" and "ARCmds" directoies under allusers and my
profile name? I'd like to understand more

about what they are, why they appear,etc.  Thanks for any
help/suggestions. 


Portions of this message may be confidential under an exemption
to Ohio's public records law or under a legal privilege. If you have
received this message in error or due to an unauthorized transmission or
interception, please delete all copies from your system without
disclosing, copying, or transmitting this message. _Platinum Sponsor:
rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 


This e-mail has been scanned for viruses by the Cable & Wireless e-mail 
security system - powered by MessageLabs. For more information on a proactive 
managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ 

The information contained in this e-mail is confidential and may also be 
subject to legal privilege. It is intended only for the recipient(s) named 
above. If you are not named above as a recipient, you must not read, copy, 
disclose, forward or otherwise use the information contained in this email. If 
you have received this e-mail in error, please notify the sender (whose contact 
details are above) immediately by reply e-mail and delete the message and any 
attachments without retaining any copies.
 
Cable and Wireless plc 
Registered in England and Wales.Company Number 238525 
Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ

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A question on the "home" directory....

[Copits . Richard]

Can anyone point me to where I can find out a bit more about the
different files that seem to be appearing
in the "home" and "ARCmds" directoies under allusers and my profile
name? I'd like to understand more
about what they are, why they appear,etc.  Thanks for any
help/suggestions. 

Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

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Menu Access - strange behaviours

[Barber, David]

All,
 
Got a strange one with enabling/disabling of menu access -
Search/Print/Delete/etc.
 
Long and short - options that are disabled in the admin tool are
accessible via the user tool.  For example, we have new search, advanced
search, print disabled, yet these are available via the user tool.
 
It goes beyond that level of behaviour at times - I've checked with a
couple of users, even though all were confirmed on the latest code base,
one could see delete, the other couldn't.  Both had exactly the same
level of user permissions.
 
It was only after removing the "delete" option from some forms on live,
and then getting some user complaints, that I looked into this.  its
bizarre, and having asked around the office here, no-one else has seen
such behaviour.
 
FYI - Running on ARS 7.0.01 patch 6 on Solaris/Oracle
 
Regards
 
Dave Barber

This e-mail has been scanned for viruses by the Cable & Wireless e-mail 
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The information contained in this e-mail is confidential and may also be 
subject to legal privilege. It is intended only for the recipient(s) named 
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disclose, forward or otherwise use the information contained in this email. If 
you have received this e-mail in error, please notify the sender (whose contact 
details are above) immediately by reply e-mail and delete the message and any 
attachments without retaining any copies.
 
Cable and Wireless plc 
Registered in England and Wales.Company Number 238525 
Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ

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Re: FW: ARSystem Web service

[Nall, Roger]

I have not heard anything back from my .NET developer. I will be sure to post 
any results.

Roger Nall
Manager, SA Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, September 30, 2009 5:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: FW: ARSystem Web service

**
Yes, probably.  Did Fred's suggestion work?

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Wednesday, September 30, 2009 3:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: FW: ARSystem Web service

**
I have tested the WSDL using SoapUI and Soap Sonar. In both cases I retrieved 
the expected results. Wouldn't that indicate that the WSDL is configured 
correctly?

Thanks,

Roger Nall
Manager, SA Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, September 30, 2009 2:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: FW: ARSystem Web service

**
That will be correct if the web service is defined properly.  The thing that 
bothers me is that if it is defined correctly, then the code in the screenshot 
wouldn't compile due to a type mismatch error, and I would also expect Visual 
Studio to indicate that in the source code even before compiling.  Since there 
doesn't seem to be any indication of an error, I'm still wondering if there's a 
problem with the WSDL.

I would say try Fred's advice and see if it will compile.  If so, you will 
probably be good to go.  If it doesn't work (e.g., you get a type mismatch 
error on the assignment), then you probably need to look closer at how your web 
service is defined (e.g., make sure the WSDL is correct for the GetList 
operation).

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, September 30, 2009 1:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: FW: ARSystem Web service

**
I asked one of my .NET guru's for an example and I compared it to the 
screenshot in your previous post...

They need to define the output as an array
TestRemedyWS2.RemedyActivityWS.GetListOutputMapGetListValues []list =  
ws.GetList(...

Using what's in your screenshot it would be putting the [] in front of output 
(to make output an array)
WS_Remedy_Test.OutputMapping1GetListValues []output = 
test.opGetList(strQualification);


Fred

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Wednesday, September 30, 2009 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: FW: ARSystem Web service

**
Fred,

I did that but they still have no idea how to consume the web service. I am not 
sure how much more I can do for them. I really appreciate all the help.

Roger Nall
Manager, SA Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Tuesday, September 29, 2009 1:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: FW: ARSystem Web service

**
And have you tried using soapUI to hit your service.  That way you can show the 
actual Request and Response payloads to your .NET people.

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, September 29, 2009 1:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: FW: ARSystem Web service

**
If you're using .NET's native ability to work with web services where it 
auto-generates a class (or set of classes) for you to work with, then perhaps 
the problem is with how your WSDL is defined, as that is how it determines what 
class(es) to create.  Can you post your WSDL for us to look at?

Lyle


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Nall, Roger
Sent: Tuesday, September 29, 2009 12:22 PM
To: arslist@ARSLIST.ORG
Subject: OT:FW: ARSystem Web service

**
All,

Again I am sorry to bother you with this but I am up against a wall. I want to 
thank Lyle for his information. Here is the latest that I have received from my 
.NET developer. If anyone has any more suggestions I would appreciate it.

Regards,

Roger Nall
Manager, SA Remedy
Desk Phone: 972-464-3712
Mobile: 973-652-6723



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SLA issue

[Nair, Rajesh IN BOM SISL]

Dear List,
We have problem with SLA's not calculating Business hours and Business holidays.
We have made an SLA in which system uses Business hours and Business holidays 
from the Business Holidays and Workdays form.
We can see the puticular Tag(Business Hrs and Wordays) being attached to the 
Ticket but SLA continues to keep on ticking beyond the working our and even on 
holidays.
Has some one come across with the similar issue. Need a Urgent help in thie 
regards

ARSYSTEM 6.3 patch 23
SLA module 5.5


Regards
Rajesh


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Re: OT: Update of free RRR|Chive data migration tool

[Misi Mladoniczky]

Hi Ben,

Thank you for the tip!

The disable-filter-code was created long before version 6, but I will
definitely change this behaviour.

I have actually searched for something like this earlier, but I did not
find it.

The drop-index-call was created for three reasons:
1. speed (I have not seen any major improvements when testing though...)
2. making sure that the filters were evenly distributed after the
data-transfer
3. disabling any unique-index that might interfere with the order in which
the records was merged into the db

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi Misi,
>
>> > The danger with this, as with the disable-merge-filter option and
>> > drop-index-option, is when the ARServer or RRR|Chive is turned off
>> > in the middle of the transfer. The form currently processed may not
>> > be restored automatically. You have to check the logs to see what
>> > happened, and if anything was turned off before the process was
>> halted.
>
> The disable-merge-filter should be just a bit you add to the merge
> options.
> It affects only that single merge call.  That bit was added in rel 6.0 and
> is:  AR_MERGE_NO_WORKFLOW_FIRED.  You need not touch any filters for this.
>
> Unfortunately, this does NOT disable the audit "filter" which is an
> implied
> server filter and disassociation may be the only way to achieve this.
>
> Drop index etc has no equivalent in ARS and is indeed dangerous when a
> process that has done so has been terminated prematurely.
>
> Good luck in Vegas.
>
> Cheers
> Ben
> www.softwaretoolhouse.com
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Rod Harris
> Sent: October 1, 2009 8:31 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT: Update of free RRR|Chive data migration tool
>
> Hi Misi,
>
> So far so good. Now I don't have to add extra conditions in the audit
> qualification to stop the unnecessary audit data from being generated.
>
> I'm using rrrChive frequently during development to reset my test data
> each
> time I run a test.
>
> This is how I'm using it.
> 1. Develop
> 2. sync data from prod to dev
> 3. run test
> 4. Examine results
> 5.Go to step 1
>
> Thanks for this excellent utility.  I'm still discovering new uses for it
> and I have an ever growing number of rrrChive config files for various
> things. It's so simple yet so powerful.
>
> Rod
>
>
>
>
> On 29/09/2009, Rod Harris  wrote:
>> Hi Misi,
>>
>> Excellent work. I will let you know how it goes.
>>
>> Rod
>>
>> On 26/09/2009, Misi Mladoniczky  wrote:
>> > Hi Rod and others,
>> >
>> > I have now added the functionality to handle audit- and
>> > archive-forms in version 2.06 of RRR|Chive.
>> >
>> > I have added an option called target_disableaudit=YES, which turns
>> > off the audit of data when records are updated. This is to prevent
>> > generation of a lot of meaningless audit data caused by the
> data-transfer.
>> >
>> > The other thing was to allow copy of data to audit- and archive-forms.
>> > This does not require any special switch, but is automatic. Whenever
>> > an audit-form or archive-form is encontered, the audit or archive
>> > option is removed from the parent-form. It is added again when the
>> > data has been copied.
>> >
>> > The danger with this, as with the disable-merge-filter option and
>> > drop-index-option, is when the ARServer or RRR|Chive is turned off
>> > in the middle of the transfer. The form currently processed may not
>> > be restored automatically. You have to check the logs to see what
>> > happened, and if anything was turned off before the process was
>> halted.
>> >
>> > Let me know how it works for you, or if you have any thoughts or
> suggestions!
>> >
>> >Best Regards - Misi, RRR AB, http://www.rrr.se
>> >
>> > Products from RRR Scandinavia:
>> > * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
> logs.
>> > Find these products, and many free tools and utilities, at
> http://rrr.se.
>> >
>> > > Hi Misi,
>> > >
>> > > How about having an option to disassociate/associate with an
>> > > optional sync of the related audit records? This would be the best
>> > > scenario for me. Can it be done easily?  It would make a great
>> > > product even better if you could do that.
>> > >
>> > > One thing most users wouldn't want is for the sync to be slowed
>> > > down or broken by generating lots of useless audit records that
>> > > then need to be cleared or overwritten by the real ones.
>> > >
>> > > Rod
>> > >
>> > >
>> > >
>> > >
>> > >
>> > > On 23/09/2009, Misi Mladoniczky  wrote:
>> > >> Hi,
>> > >>
>> > >> That should be a simple enough t

SV: Remedy handling numbers differently on two servers

[Jonas Stumph Stevnsvig]

Hi Misi

I assumed as much, but the regional settings are the same on alle the servers, 
with exactly the same workflow and forms. 

My worry isn't the comma, but rather that the result is in Scientific form, 
instead of "just" the plain numbers.




with regards,



Jonas Stumph Stevnsvig
Remedy Developer
BEC Competence Centre
Phone  (+45) 46 38 20 08
Mobile  (+45) 61 56 20 08
jonas.stumph.stevns...@bec.dk
becrem...@bec.dk

-Oprindelig meddelelse-
Fra: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] På vegne af Misi Mladoniczky
Sendt: 30. september 2009 11:30
Til: arslist@ARSLIST.ORG
Emne: Re: Remedy handling numbers differently on two servers

Hi,

The regional settings of the server probably differ.

The 2,40001E8 indicates that you have comma "," as decimal separator. This 
should be standard in Danish regional settings.

Make sure to apply the settings for the default user profile as well as the one 
you are logged in as.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi Listers,
>
> I am having an odd thing happending with numercial values.
>
> I have a filter doing a set fields with a decimal field (from a vendor
> form) as source and a character field as destination.
>
> One one of our servers, the value is written correctly (240001000) on 
> the other server it is written in scientific notation (2,40001E8)
>
> We can't see any pbvious difference in the setup of the servers. have 
> any of you experienced the similar behaviour?
>
>
>
>
> with regards,
>
>
>
> Jonas Stumph Stevnsvig
> Remedy Developer
> BEC Competence Centre
> Phone  (+45) 46 38 20 08
> Mobile  (+45) 61 56 20 08
> jonas.stumph.stevns...@bec.dk
> becrem...@bec.dk
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>
> --
> This message was scanned by ESVA and is believed to be clean.
>
>

___
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Re: OT: Update of free RRR|Chive data migration tool

[Rod Harris]

That's pretty good advice Ben,

If there is a way of disabling the merge workflow without modifying
workflow that would be preferable.

The option to drop and re-create indexes is probably one that
shouldn't be used unless the extra performance is absolutely
necessary. It's quite easy to terminate the transfer and then lose the
indexes.

Disassociating the audit form is not as risky as the dropping and
re-instating of indexes as it can usually be repaired without too much
hassle.

Rod



On 01/10/2009, Ben Chernys  wrote:
> Hi Misi,
>
> > > The danger with this, as with the disable-merge-filter option and
> > > drop-index-option, is when the ARServer or RRR|Chive is turned off
> > > in the middle of the transfer. The form currently processed may not
> > > be restored automatically. You have to check the logs to see what
> > > happened, and if anything was turned off before the process was halted.
>
> The disable-merge-filter should be just a bit you add to the merge options.
> It affects only that single merge call.  That bit was added in rel 6.0 and
> is:  AR_MERGE_NO_WORKFLOW_FIRED.  You need not touch any filters for this.
>
> Unfortunately, this does NOT disable the audit "filter" which is an implied
> server filter and disassociation may be the only way to achieve this.
>
> Drop index etc has no equivalent in ARS and is indeed dangerous when a
> process that has done so has been terminated prematurely.
>
> Good luck in Vegas.
>
> Cheers
> Ben
> www.softwaretoolhouse.com
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Rod Harris
> Sent: October 1, 2009 8:31 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: OT: Update of free RRR|Chive data migration tool
>
> Hi Misi,
>
> So far so good. Now I don't have to add extra conditions in the audit
> qualification to stop the unnecessary audit data from being generated.
>
> I'm using rrrChive frequently during development to reset my test data each
> time I run a test.
>
> This is how I'm using it.
> 1. Develop
> 2. sync data from prod to dev
> 3. run test
> 4. Examine results
> 5.Go to step 1
>
> Thanks for this excellent utility.  I'm still discovering new uses for it
> and I have an ever growing number of rrrChive config files for various
> things. It's so simple yet so powerful.
>
> Rod
>
>
>
>
> On 29/09/2009, Rod Harris  wrote:
> > Hi Misi,
> >
> > Excellent work. I will let you know how it goes.
> >
> > Rod
> >
> > On 26/09/2009, Misi Mladoniczky  wrote:
> > > Hi Rod and others,
> > >
> > > I have now added the functionality to handle audit- and
> > > archive-forms in version 2.06 of RRR|Chive.
> > >
> > > I have added an option called target_disableaudit=YES, which turns
> > > off the audit of data when records are updated. This is to prevent
> > > generation of a lot of meaningless audit data caused by the
> data-transfer.
> > >
> > > The other thing was to allow copy of data to audit- and archive-forms.
> > > This does not require any special switch, but is automatic. Whenever
> > > an audit-form or archive-form is encontered, the audit or archive
> > > option is removed from the parent-form. It is added again when the
> > > data has been copied.
> > >
> > > The danger with this, as with the disable-merge-filter option and
> > > drop-index-option, is when the ARServer or RRR|Chive is turned off
> > > in the middle of the transfer. The form currently processed may not
> > > be restored automatically. You have to check the logs to see what
> > > happened, and if anything was turned off before the process was halted.
> > >
> > > Let me know how it works for you, or if you have any thoughts or
> suggestions!
> > >
> > >Best Regards - Misi, RRR AB, http://www.rrr.se
> > >
> > > Products from RRR Scandinavia:
> > > * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> > > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
> logs.
> > > Find these products, and many free tools and utilities, at
> http://rrr.se.
> > >
> > > > Hi Misi,
> > > >
> > > > How about having an option to disassociate/associate with an
> > > > optional sync of the related audit records? This would be the best
> > > > scenario for me. Can it be done easily?  It would make a great
> > > > product even better if you could do that.
> > > >
> > > > One thing most users wouldn't want is for the sync to be slowed
> > > > down or broken by generating lots of useless audit records that
> > > > then need to be cleared or overwritten by the real ones.
> > > >
> > > > Rod
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > On 23/09/2009, Misi Mladoniczky  wrote:
> > > >> Hi,
> > > >>
> > > >> That should be a simple enough thing to implement. It is a
> > > >> spearated option to ARSetSchema(), which makes it isolated. The
> > > >> ARAuditInfoStruct also seems stable enough between versions.
> > > >>
> > > >> What about Archive and Audit Forms? You can not merge data into
> > > >> t