Re : Re : AR System Email Messages Form

[Frex Popo]

Can't agree more LJ. You are right :)




De : LJ Longwing lj.longw...@gmail.com
À : arslist@ARSLIST.ORG
Envoyé le : Jeu 22 Octobre 2009, 19 h 08 min 17 s
Objet : Re: Re : AR System Email Messages Form

** 
There shouldn't be an extended lock on the table, yes it will take awhile, but 
the way the Remedy client works is it issues a delete for each record, so any 
statements working on those tables will be able to work within the gaps between 
delete statements.



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frex Popo
Sent: Thursday, October 22, 2009 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re : Re : AR System Email Messages Form

** 
If you decide to delete some or all the data from the client, you will have to 
think about locking issues, as it takes time to delete large amounts of data 
from the client, especially on a production system ...other users will be 
blocked, since a delete operation - me think - will require an exclusive lock 
on the table..

So you will perhaps need to do this at the database level ... this is not 
straight foward ... you will need to look for the T, B, H tables (in the 
arschema) and any other attachment field tables for the error log form before 
runing any truncate or delete etc..




De : Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG
Envoyé le : Jeu 22 Octobre 2009, 18 h 33 min 48 s
Objet : Re : AR System Email Messages Form


I had the same problem, but with an asset management form with a couple of 
tables ... 

I enabled the SQL logging for the client, did a refresh, and then copied the 
select statements from the log file to a SQL editor and ran the queries ... 
found two of the the select statements taking too long before coming back with 
data  added chunking to the field table and also an index to one of the 
classes and it resolved my issue

Add the followings before your selects if you don't want to execute your query 
and want to see how long it will take and if any indexes are being used etc ...

set noexec on
set showplan on
set statistics time on





De : John Kelley john.kel...@dunkinbrands.com
À : arslist@ARSLIST.ORG
Envoyé le : Jeu 22 Octobre 2009, 14 h 20 min 35 s
Objet : Re: AR System Email Messages Form

** 
I do have over 95,000 items in the email error logs form. 
Are you saying to delete those out and retry opening the email messages form. 

JK 





Chowdhury, Tauf tauf.chowdh...@frx.com 
Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 
10/22/2009 06:18 AM 
Please respond to
arslist@ARSLIST.ORG 
 To arslist@ARSLIST.ORG  
cc  
Subject Re: AR System Email Messages Form 
  
 


** 
What I’ve seen as the usual suspect is the Email Error Logs form . Depending on 
what level of logging you have turned on for E-mail messages, that 1 e-mail 
entry may have 20 entries associated within the error log form. (I may be 
exaggerating) 
  
Tauf Chowdhury
Analyst, Service Management 
Office: 631.858.7765 
Mobile:646.483.2779 
  
  
  
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Sent: Thursday, October 22, 2009 1:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Email Messages Form 
  
** 
Its probably not the search of that form but the refresh of several table 
fields that are on that form. 
On Wed, Oct 21, 2009 at 11:10 PM, John Kelley john.kel...@dunkinbrands.com 
wrote: 

Hi List
Has anyone had issues loading the AR System Email Messages in search mode?
It takes way to long to load.

I deleted all but one entry in the messages form and if I refresh my search 
results, it takes over a minute to load the one entry.  
It is so slow.

Any Suggestions?

ARS 7.1 patch 6
Oracle 10G
* 
This e-mail message, including any attachments, is for the sole use of the 
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not the intended recipient of this e-mail, or the employee or agent responsible 
for 

Re: Profile question....

[Copits . Richard]

It seems that whoever does the assignment of an incident/ticket gets
their name recorded in the part of the user profile that shows
who modified the profile. That seems sort of deceptive - I wouldn't
consider that a modification of the profile. To me, changing something
in one of the settings that the admin sets up would be modifying the
profile - not incrementing a count or linking an incident to it.
 
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Thursday, October 22, 2009 5:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Profile question
 
** 
What about assignment count if the assignments engine is being used.
Just shootin' from the hip but I know that number has to be tracked
somewhere.
 
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Marsh, Lee
Sent: Thursday, October 22, 2009 3:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Profile question
 
** 
Richard
In Remedy 7.0.3, When a call is assigned, I can think of 2 things occur
that are checked in the profile.  First the assignment Information data
is updated in the General tab of the profile.  Second the notification
specifications are checked to see if the e-mail engine or alerts needs
to generate a notice.  These are the interactions between profile and
incident the come to mind first when an assignment is being made.  
 
Lee
* 
Lee Marsh 
Remedy Administrator
BAE Systems Office Automation Systems Team
Antitrust Division, U.S. Department of Justice
Phone:  202-305-9725 
Cell:  202-528-1749
Email: lee.ma...@usdoj.gov 
*
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]
Sent: Thursday, October 22, 2009 4:38 PM
To: arslist@ARSLIST.ORG
Subject: Profile question
** 
It looks like when the service desk creates an incident report
and assigns it to a person  that the persons profile to which the
assignment is made is updated. Is this what actually
happens/should happen? What gets updated in the persons profile. We
checked it out and it does happen...but sure appears to be
unusual behavior  Can anyone enlighten me as to what's happening?
Thanks..

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OT: Friday Funny..... (an old one but still funny)

[Carey Matthew Black]

All,

I am sure this is an internet joke that has likely been around the
block before. However, it showed up in one of my email accounts today
so I thought I would share it again.

I also looked to see if it has been posted to ARSlist before and it
was posted by Claire Sanford on Aug 31, 2007. So it does fail my
Test4Dup filter. However if your table of old ARSList emails do not go
back that far in time then your Test4Dup may not see this as a dup. :)
 [ And if you do not know what I mean by a Test4Dup filter then you
likely have not been using the Action Request System very long. ]

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


** Original Message 

You have to be old enough to remember Abbott and Costello, and too old
to REALLY understand computers, to fully appreciate this.
For those of us who sometimes get flustered by our computers, please read on...

If Bud Abbott and Lou Costello were alive today, their famous sketch,

'Who's on First?' might have turned out something like this:

COSTELLO CALLS TO BUY A COMPUTER FROM ABBOTT

ABBOTT: Super Duper computer store. Can I help you?
COSTELLO : Thanks. I'm setting up an office in my den and I'm thinking
about buying a computer.

ABBOTT : Mac?
COSTELLO : No, the name's Lou .

ABBOTT : Your computer?
COSTELLO : I don't own a computer. I want to buy one.

ABBOTT : Mac?
COSTELLO: I told you, my name's Lou .

ABBOTT : What about Windows?
COSTELLO : Why? Will it get stuffy in here?

ABBOTT : Do you want a computer with Windows?
COSTELLO : I don't know. What will I see when I look at the windows?

ABBOTT : Wallpaper.
COSTELLO : Never mind the windows. I need a computer and software.

ABBOTT : Software for Windows?
COSTELLO : No. On the computer! I need something I can use to write
proposals, track expenses and run my business. What do you have?

ABBOTT : Office.
COSTELLO: Yeah, for my office. Can you recommend anything?

ABBOTT : I just did.
COSTELLO : You just did what?

ABBOTT : Recommend something.
COSTELLO : You recommended something ?

ABBOTT : Yes.
COSTELLO : For my office?

ABBOTT : Yes.
COSTELLO : OK, what did you recommend for my office?

ABBOTT : Office.
COSTELLO : Yes, for my office!

ABBOTT : I recommend Office with Windows.
COSTELLO : I already have an office with windows! OK, let's just say
I'm sitting at my computer and I want to type a proposal.  What do I
need?

ABBOTT : Word.
COSTELLO : What word?

ABBOTT : Word in Office..
COSTELLO : The only word in office is office.

ABBOTT : The Word in Office for Windows.
COSTELLO : Which word in office for windows?

ABBOTT : The Word you get when you click the blue 'W'.
COSTELLO: I'm going to click your blue 'w' if you don't start with
some straight answers. What about financial bookkeeping? You have
anything I can track my money with?

ABBOTT: Money.
COSTELLO : That's right. What do you have?

ABBOTT : Money.
COSTELLO : I need money to track my money?

ABBOTT : It comes bundled with your computer.
COSTELLO : What's bundled with my computer?

ABBOTT : Money.
COSTELLO : Money comes with my computer?

ABBOTT : Yes. No extra charge.
COSTELLO : I get a bundle of money with my computer? How much?

ABBOTT : One copy.
COSTELLO : Isn't it illegal to copy money?

ABBOTT : Microsoft gave us a license to copy Money.
COSTELLO : They can give you a license to copy money?

ABBOTT : Why not? THEY OWN IT!

(A few days later)

ABBOTT : Super Duper computer store. Can I help you?
COSTELLO : How do I turn my computer off?

ABBOTT : Click on 'START'.

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Print ticket in the web

[Patrick St-Pierre]

Hi List is theyre any way to be able to print a ticket when the user are 
in the mid tier. The print button in itsm 7 link to a report ...

thanks

Le pr?sent message est destin? uniquement aux personnes indiqu?es dans 
l'en-t?te. Il contient des informations confidentielles qui peuvent ?tre 
divulgu?es ? des tiers sans que l'exp?diteur ait pr?alablement accord? son 
consentement ? cet ?gard. Si vous n'?tes pas un des destinataires concern?s par 
cette communication ou une des personne autoris?es ? la recevoir, veuillez en 
aviser l'exp?diteur par courriel et d?truire toutes copies qui peuvent exister.
This message is intended solely for the individual or entity to whom it is 
adresses. It contains privileged and confidential information which is not to 
be disclosed without the sender's express consent. If you are not the intended 
recipient of this message or an authorized representative thereof, please 
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existing copies.

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Re: Print ticket in the web

[bruce sisk]

**
create a native remedy report and modify the active links behind the Print Case button to run the native report format if client is web. You will also need to modify the existing actlinks so the crystal based report only fires when the client is not web.bruce siskbfs enterprises-Original Message-
From: Patrick St-Pierre 
Sent: Oct 23, 2009 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Print ticket in the web

**

Hi List is theyre any way to be able
to print a ticket when the user are in the mid tier. The print button in
itsm 7 link to a report ...

thanks
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_


PeoplePC Online
A better way to Internet
http://www.peoplepc.com
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Réf : Re: Print ticket in the web

[Patrick St-Pierre]

thanks, it is possible to get nice report like report in crystal, with the 
remedy report ? i don't think so ...

Ifwe need to use crystal, can i only install crystal in my server, or i 
really need a crystal server enterprise ?

thanks










bruce sisk siskbr...@peoplepc.com 
Envoyé par : Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORG
2009-10-23 09:06
Veuillez répondre à
arslist@ARSLIST.ORG


A
arslist@ARSLIST.ORG
cc

Objet
Re: Print ticket in the web






** 
create a native remedy report and modify the active links behind the Print 
Case button to run the native report format if client is web.  You will 
also need to modify the existing actlinks so the crystal based report only 
fires when the client is not web.

bruce sisk
bfs enterprises


-Original Message- 
From: Patrick St-Pierre 
Sent: Oct 23, 2009 8:37 AM 
To: arslist@ARSLIST.ORG 
Subject: Print ticket in the web 

** 
Hi List is theyre any way to be able to print a ticket when the user are 
in the mid tier. The print button in itsm 7 link to a report ... 

thanks _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the 
Answers Are_



PeoplePC Online
A better way to Internet
http://www.peoplepc.com
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers 
Are_ 

Le présent message est destiné uniquement aux personnes indiquées dans 
l'en-tête. Il contient des informations confidentielles qui peuvent être 
divulguées à des tiers sans que l'expéditeur ait préalablement accordé son 
consentement à cet égard. Si vous n'êtes pas un des destinataires concernés par 
cette communication ou une des personne autorisées à la recevoir, veuillez en 
aviser l'expéditeur par courriel et détruire toutes copies qui peuvent exister.
This message is intended solely for the individual or entity to whom it is 
adresses. It contains privileged and confidential information which is not to 
be disclosed without the sender's express consent. If you are not the intended 
recipient of this message or an authorized representative thereof, please 
notify the sender by email and then destroy this message as well as all other 
existing copies.

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Re: Réf : Re: Print ticket in the web

[Kelly Gatewood]

You really do need Crystal Enterprise.  Also, the Crystal Enterprise 
integration requires the use of a Windows server for the AR Report Viewer.

Thanks

Kelly Gatewood
Senior Solutions Architect
IT Prophets
Cell 615-830-5078
www.itprophets.comhttp://www.itprophets.com
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Patrick St-Pierre
Sent: Friday, October 23, 2009 8:23 AM
To: arslist@ARSLIST.ORG
Subject: Réf : Re: Print ticket in the web

**
thanks, it is possible to get nice report like report in crystal, with the 
remedy report ? i don't think so ...

Ifwe need to use crystal, can i only install crystal in my server, or i really 
need a crystal server enterprise ?

thanks








bruce sisk siskbr...@peoplepc.com
Envoyé par : Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORG

2009-10-23 09:06
Veuillez répondre à
arslist@ARSLIST.ORG


A

arslist@ARSLIST.ORG

cc

Objet

Re: Print ticket in the web







**
create a native remedy report and modify the active links behind the Print Case 
button to run the native report format if client is web.  You will also need to 
modify the existing actlinks so the crystal based report only fires when the 
client is not web.

bruce sisk
bfs enterprises


-Original Message-
From: Patrick St-Pierre
Sent: Oct 23, 2009 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Print ticket in the web

**
Hi List is theyre any way to be able to print a ticket when the user are in the 
mid tier. The print button in itsm 7 link to a report ...

thanks _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers 
Are_



PeoplePC Online
A better way to Internet
http://www.peoplepc.com
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

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MT 7.5 Crystal reports

[Frank Caruso]

Windows Server 2003
IIS with Tomcat

Upgraded one of our test web servers from MT 7.1 to 7.5. Everything is
working except for the Crystal reports integration. We keep getting
ARERROR 3600. I've checked all of the config settings in the MT and
all are correct. Our Crystal server is on a separate machine that
currently has the AR Crystal Web Application and AR WebReportViewer
installed from MT 7.1.

I am wondering if there is an issue with trying to point a 7.5 MT to
Crystal components from a 7.1 install.

Thank you

Frank Caruso

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Re: MT 7.5 Crystal reports

[Alexander V. Doronin]

Hi!

it looks like BMC fixed this issue in patch 001.

SW00320866 An internal error (ARERR 3600) appeared when running an  
embedded report in a browser,and the report was not created


--
Best regards!
Alexander V. Doronin
doro...@jet.msk.su



23.10.2009, в 18:48, Frank Caruso написал(а):


Windows Server 2003
IIS with Tomcat

Upgraded one of our test web servers from MT 7.1 to 7.5. Everything is
working except for the Crystal reports integration. We keep getting
ARERROR 3600. I've checked all of the config settings in the MT and
all are correct. Our Crystal server is on a separate machine that
currently has the AR Crystal Web Application and AR WebReportViewer
installed from MT 7.1.

I am wondering if there is an issue with trying to point a 7.5 MT to
Crystal components from a 7.1 install.

Thank you

Frank Caruso

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Answers Are


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Re: OT: Friday Funny..... (an old one but still funny)

[Joe DeSouza]

That was funny..

Reminds me about the first time I had to take a 'Jug handle' left turn in New 
Jersey 5 years ago.. You got to turn right to make a left and I thought darn it 
- the road system here must be designed by Microsoft!! Too many holes and 
forever under some sort of construction - and the killer one - Turn RIGHT to 
make a LEFT what they call a 'Jug Handle'!

Amen!

Joe




From: Carey Matthew Black black@gmail.com
To: arslist@ARSLIST.ORG
Sent: Fri, October 23, 2009 7:46:27 AM
Subject: OT: Friday Funny. (an old one but still funny)

All,

I am sure this is an internet joke that has likely been around the
block before. However, it showed up in one of my email accounts today
so I thought I would share it again.

I also looked to see if it has been posted to ARSlist before and it
was posted by Claire Sanford on Aug 31, 2007. So it does fail my
Test4Dup filter. However if your table of old ARSList emails do not go
back that far in time then your Test4Dup may not see this as a dup. :)
[ And if you do not know what I mean by a Test4Dup filter then you
likely have not been using the Action Request System very long. ]

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


** Original Message 

You have to be old enough to remember Abbott and Costello, and too old
to REALLY understand computers, to fully appreciate this.
For those of us who sometimes get flustered by our computers, please read on...

If Bud Abbott and Lou Costello were alive today, their famous sketch,

'Who's on First?' might have turned out something like this:

COSTELLO CALLS TO BUY A COMPUTER FROM ABBOTT

ABBOTT: Super Duper computer store. Can I help you?
COSTELLO : Thanks. I'm setting up an office in my den and I'm thinking
about buying a computer.

ABBOTT : Mac?
COSTELLO : No, the name's Lou .

ABBOTT : Your computer?
COSTELLO : I don't own a computer. I want to buy one.

ABBOTT : Mac?
COSTELLO: I told you, my name's Lou .

ABBOTT : What about Windows?
COSTELLO : Why? Will it get stuffy in here?

ABBOTT : Do you want a computer with Windows?
COSTELLO : I don't know. What will I see when I look at the windows?

ABBOTT : Wallpaper.
COSTELLO : Never mind the windows. I need a computer and software.

ABBOTT : Software for Windows?
COSTELLO : No. On the computer! I need something I can use to write
proposals, track expenses and run my business. What do you have?

ABBOTT : Office.
COSTELLO: Yeah, for my office. Can you recommend anything?

ABBOTT : I just did.
COSTELLO : You just did what?

ABBOTT : Recommend something.
COSTELLO : You recommended something ?

ABBOTT : Yes.
COSTELLO : For my office?

ABBOTT : Yes.
COSTELLO : OK, what did you recommend for my office?

ABBOTT : Office.
COSTELLO : Yes, for my office!

ABBOTT : I recommend Office with Windows.
COSTELLO : I already have an office with windows! OK, let's just say
I'm sitting at my computer and I want to type a proposal.  What do I
need?

ABBOTT : Word.
COSTELLO : What word?

ABBOTT : Word in Office..
COSTELLO : The only word in office is office.

ABBOTT : The Word in Office for Windows.
COSTELLO : Which word in office for windows?

ABBOTT : The Word you get when you click the blue 'W'.
COSTELLO: I'm going to click your blue 'w' if you don't start with
some straight answers. What about financial bookkeeping? You have
anything I can track my money with?

ABBOTT: Money.
COSTELLO : That's right. What do you have?

ABBOTT : Money.
COSTELLO : I need money to track my money?

ABBOTT : It comes bundled with your computer.
COSTELLO : What's bundled with my computer?

ABBOTT : Money.
COSTELLO : Money comes with my computer?

ABBOTT : Yes. No extra charge.
COSTELLO : I get a bundle of money with my computer? How much?

ABBOTT : One copy.
COSTELLO : Isn't it illegal to copy money?

ABBOTT : Microsoft gave us a license to copy Money.
COSTELLO : They can give you a license to copy money?

ABBOTT : Why not? THEY OWN IT!

(A few days later)

ABBOTT : Super Duper computer store. Can I help you?
COSTELLO : How do I turn my computer off?

ABBOTT : Click on 'START'.


  
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Re: OT: Friday Funny..... (an old one but still funny)

[Andrew Fremont]

Yeah, just in time for WINDOWS 7. It's Windows still.

On Fri, Oct 23, 2009 at 9:38 AM, Joe DeSouza joe_rem...@yahoo.com wrote:

 **
 That was funny..

 Reminds me about the first time I had to take a 'Jug handle' left turn in
 New Jersey 5 years ago.. You got to turn right to make a left and I thought
 darn it - the road system here must be designed by Microsoft!! Too many
 holes and forever under some sort of construction - and the killer one -
 Turn RIGHT to make a LEFT what they call a 'Jug Handle'!

 Amen!

 Joe

  --
 *From:* Carey Matthew Black black@gmail.com
 *To:* arslist@ARSLIST.ORG
 *Sent:* Fri, October 23, 2009 7:46:27 AM
 *Subject:* OT: Friday Funny. (an old one but still funny)

 All,

 I am sure this is an internet joke that has likely been around the
 block before. However, it showed up in one of my email accounts today
 so I thought I would share it again.

 I also looked to see if it has been posted to ARSlist before and it
 was posted by Claire Sanford on Aug 31, 2007. So it does fail my
 Test4Dup filter. However if your table of old ARSList emails do not go
 back that far in time then your Test4Dup may not see this as a dup. :)
 [ And if you do not know what I mean by a Test4Dup filter then you
 likely have not been using the Action Request System very long. ]

 --
 Carey Matthew Black
 BMC Remedy AR System Skilled Professional (RSP)
 ARS = Action Request System(Remedy)

 Love, then teach
 Solution = People + Process + Tools
 Fast, Accurate, Cheap Pick two.


 ** Original Message 

 You have to be old enough to remember Abbott and Costello, and too old
 to REALLY understand computers, to fully appreciate this.
 For those of us who sometimes get flustered by our computers, please read
 on...

 If Bud Abbott and Lou Costello were alive today, their famous sketch,

 'Who's on First?' might have turned out something like this:

 COSTELLO CALLS TO BUY A COMPUTER FROM ABBOTT

 ABBOTT: Super Duper computer store. Can I help you?
 COSTELLO : Thanks. I'm setting up an office in my den and I'm thinking
 about buying a computer.

 ABBOTT : Mac?
 COSTELLO : No, the name's Lou .

 ABBOTT : Your computer?
 COSTELLO : I don't own a computer. I want to buy one.

 ABBOTT : Mac?
 COSTELLO: I told you, my name's Lou .

 ABBOTT : What about Windows?
 COSTELLO : Why? Will it get stuffy in here?

 ABBOTT : Do you want a computer with Windows?
 COSTELLO : I don't know. What will I see when I look at the windows?

 ABBOTT : Wallpaper.
 COSTELLO : Never mind the windows. I need a computer and software.

 ABBOTT : Software for Windows?
 COSTELLO : No. On the computer! I need something I can use to write
 proposals, track expenses and run my business. What do you have?

 ABBOTT : Office.
 COSTELLO: Yeah, for my office. Can you recommend anything?

 ABBOTT : I just did.
 COSTELLO : You just did what?

 ABBOTT : Recommend something.
 COSTELLO : You recommended something ?

 ABBOTT : Yes.
 COSTELLO : For my office?

 ABBOTT : Yes.
 COSTELLO : OK, what did you recommend for my office?

 ABBOTT : Office.
 COSTELLO : Yes, for my office!

 ABBOTT : I recommend Office with Windows.
 COSTELLO : I already have an office with windows! OK, let's just say
 I'm sitting at my computer and I want to type a proposal.  What do I
 need?

 ABBOTT : Word.
 COSTELLO : What word?

 ABBOTT : Word in Office..
 COSTELLO : The only word in office is office.

 ABBOTT : The Word in Office for Windows.
 COSTELLO : Which word in office for windows?

 ABBOTT : The Word you get when you click the blue 'W'.
 COSTELLO: I'm going to click your blue 'w' if you don't start with
 some straight answers. What about financial bookkeeping? You have
 anything I can track my money with?

 ABBOTT: Money.
 COSTELLO : That's right. What do you have?

 ABBOTT : Money.
 COSTELLO : I need money to track my money?

 ABBOTT : It comes bundled with your computer.
 COSTELLO : What's bundled with my computer?

 ABBOTT : Money.
 COSTELLO : Money comes with my computer?

 ABBOTT : Yes. No extra charge.
 COSTELLO : I get a bundle of money with my computer? How much?

 ABBOTT : One copy.
 COSTELLO : Isn't it illegal to copy money?

 ABBOTT : Microsoft gave us a license to copy Money.
 COSTELLO : They can give you a license to copy money?

 ABBOTT : Why not? THEY OWN IT!

 (A few days later)

 ABBOTT : Super Duper computer store. Can I help you?
 COSTELLO : How do I turn my computer off?

 ABBOTT : Click on 'START'.

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 Are_




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MS SQL 2005
MT- 7.1 P006
Microsoft IIS ServletExec/5.0p06

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Problem with plugins

[Gianluca Nieri]

Trying to access server informations in ARS7.1 patch7, i get the following
errore

ARERR [8760] Cannot establish a network connection to the AR System Plug-In
server : ISAB (8201) : RPC: Success

It happens only  with that application, I can, for example, change password
to demo user.

RPC-Ports are not used by any other applications, in ar.cfg i made the
single plugins point to the specific path.

What I'm doing wrong?

Thanks,
Gian

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Re: Problem with plugins

[Joe D'Souza]

Gian,

Some more details would help.

Plugins are used for various things.. such as the AR System Administration
Plugin, the SRM plugin if you have SRM, ARDBC query plugin, etc.

Errors related to each of them could be for various reasons..

The platform that you are on may make a difference too to help us help you..
UNIX?? Windows??

Most plugin related errors can be resolved by making sure that the plugin
paths are correctly configured in the AR System configuration file. Check
your plugin paths there and make sure that the file contains the path to the
plugin you are having a problem with set correctly.

Modifications made to internal plugin related forms or their data could also
affect the way these plugins would work.

So all in all give us a little information as to how you would reproduce the
error, and your environment and we'll get a better picture of what you are
experiencing..

Cheers

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Gianluca Nieri
  Sent: Friday, October 23, 2009 2:19 PM
  To: arslist@ARSLIST.ORG
  Subject: Problem with plugins


  ** Trying to access server informations in ARS7.1 patch7, i get the
following errore

  ARERR [8760] Cannot establish a network connection to the AR System
Plug-In server : ISAB (8201) : RPC: Success

  It happens only  with that application, I can, for example, change
password to demo user.

  RPC-Ports are not used by any other applications, in ar.cfg i made the
single plugins point to the specific path.

  What I'm doing wrong?

  Thanks,
  Gian

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Re: Réf : Re: Print ticket in the web

[Ramey, Anne]

When you say you need a windows machine for  AR Report Viewer, what do you 
mean?  My Crystal Enterprise server is windows, but my ARS servers are linux...

Anne Ramey

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kelly Gatewood
Sent: Friday, October 23, 2009 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Réf : Re: Print ticket in the web

**
You really do need Crystal Enterprise.  Also, the Crystal Enterprise 
integration requires the use of a Windows server for the AR Report Viewer.

Thanks

Kelly Gatewood
Senior Solutions Architect
IT Prophets
Cell 615-830-5078
www.itprophets.comhttp://www.itprophets.com
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Patrick St-Pierre
Sent: Friday, October 23, 2009 8:23 AM
To: arslist@ARSLIST.ORG
Subject: Réf : Re: Print ticket in the web

**
thanks, it is possible to get nice report like report in crystal, with the 
remedy report ? i don't think so ...

Ifwe need to use crystal, can i only install crystal in my server, or i really 
need a crystal server enterprise ?

thanks







bruce sisk siskbr...@peoplepc.com
Envoyé par : Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORG

2009-10-23 09:06
Veuillez répondre à
arslist@ARSLIST.ORG


A

arslist@ARSLIST.ORG

cc

Objet

Re: Print ticket in the web







**
create a native remedy report and modify the active links behind the Print Case 
button to run the native report format if client is web.  You will also need to 
modify the existing actlinks so the crystal based report only fires when the 
client is not web.

bruce sisk
bfs enterprises


-Original Message-
From: Patrick St-Pierre
Sent: Oct 23, 2009 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Print ticket in the web

**
Hi List is theyre any way to be able to print a ticket when the user are in the 
mid tier. The print button in itsm 7 link to a report ...

thanks _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers 
Are_



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Re: Problem with plugins

[Gianluca Nieri]

Sorry.
Ars is under Windows.
Oracle is under unix.

Thanks,Gian



On Sat, Oct 24, 2009 at 12:37 AM, Gianluca Nieri gianl...@gianlucanieri.com
 wrote:

 Joe,

 I'm using Ars7.1 patch 7 under Unix. The db is an Oracle 10g.
 It's a new installation, I mean a new Ars on a new Db.
 I'm experiencing the problem while trying to display the server
 configuration form, but for the rest it works.
 I checked all the paths of the apis in the ar.cfg and they are correct. The
 same is for the armonitor.cfg which load the arplugin.

 Thanks in advance,

 Gianluca





 On Fri, Oct 23, 2009 at 8:38 PM, Joe D'Souza jdso...@shyle.net wrote:

 **
 Gian,

 Some more details would help.

 Plugins are used for various things.. such as the AR System Administration
 Plugin, the SRM plugin if you have SRM, ARDBC query plugin, etc.

 Errors related to each of them could be for various reasons..

 The platform that you are on may make a difference too to help us help
 you.. UNIX?? Windows??

 Most plugin related errors can be resolved by making sure that the plugin
 paths are correctly configured in the AR System configuration file. Check
 your plugin paths there and make sure that the file contains the path to the
 plugin you are having a problem with set correctly.

 Modifications made to internal plugin related forms or their data could
 also affect the way these plugins would work.

 So all in all give us a little information as to how you would reproduce
 the error, and your environment and we'll get a better picture of what you
 are experiencing..

 Cheers

 Joe

 -Original Message-
 *From:* Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org]*on Behalf Of *Gianluca Nieri
 *Sent:* Friday, October 23, 2009 2:19 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Problem with plugins

 ** Trying to access server informations in ARS7.1 patch7, i get the
 following errore

 ARERR [8760] Cannot establish a network connection to the AR System
 Plug-In server : ISAB (8201) : RPC: Success

 It happens only  with that application, I can, for example, change
 password to demo user.

 RPC-Ports are not used by any other applications, in ar.cfg i made the
 single plugins point to the specific path.

 What I'm doing wrong?

 Thanks,
 Gian

 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_




 --
 G I A N L U C A   N I E R I

 3, Via Niccodemi - 20156 Milan - Italy (I)

 Office: +39 02 36 51 16 27
 Mobile: +39 347 58 44 658
 Fax: +39 02 99 98 43 38

 Email/Msn: gianl...@gianlucanieri.com
 Web: http://www.gianlucanieri.com
 Skype: gianlucanieri
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-- 
G I A N L U C A   N I E R I

3, Via Niccodemi - 20156 Milan - Italy (I)

Office: +39 02 36 51 16 27
Mobile: +39 347 58 44 658
Fax: +39 02 99 98 43 38

Email/Msn: gianl...@gianlucanieri.com
Web: http://www.gianlucanieri.com
Skype: gianlucanieri
LinkedIn: http://www.linkedin.com/in/gianlucanieri
Facebook: http://www.facebook.com/gianx

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Re: Assigned license issue

[Doug Blair]

**
Bruce, Chris, Kevin, Sean, et alI can see that it's time for my annual post on this issue. You're right - LDAP protocol to Active Directory or x500 directories for authentication is NOT case sensitive, but Oracle usually is. When a user logs in with mixed case they are authenticated via LDAP, but their resulting login does not exactly match anything in the User form's login name field. Therefore the user is authenticated, but has only Guest (or perhaps no) permissions, and since the login name does not match, whatever is set up in role permissions for the ITSM applications won't be available either.There is a built-in fix for this. Add a character field with field ID number 117 to the User form. Name this field Authentication Login Name. Add a filter which forces this field to match the case of your user login name field. We lowercase all the login names which will go out to LDAP for authentication, so my filter just sets the field to LOWER($login Name$).There is a spartan discussion of what this does and why to use it starting on page 70 of the Configuration guide in the 7.5 docs. Look for field ID 117 in the reserved fields section.Very clever, those Remedy programmersDoug BlairOn Oct 21, 2009, at 10:35 PM, strauss wrote:**


We have seen this many, many
times in the last year and a half with ITSM 7.0.02/03 on ARS 7.1, and the cure
always seems to be what you had to do. We see it mostly with support
staff (who are not using LDAP authentication), but we have actually had a few
on customer accounts that lose their company access (and those are all LDAP
authenticated). It has something to do with the combination of data in
the CTM:People + User + CTM:People Permission Groups forms and how it is cached
(or not). Usually all of the group memberships look just fine in all of the
forms, and in even the user_cache, but they are not taking effect when the user
logs in. It is an annoying defect.Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/ 





From: Action Request
System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Moore,Bruce
Sent: Wednesday, October 21, 2009 2:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Assigned license issue



**


Thanks for the replies.
I’ve had similar problems as everyone described with guest and upper case
before, but that’s not the case in this example. No LDAP or Orcale
here, we’re exclusively Windows in our Remedy environment. Last time I had this issue I
ended up deleting the user and recreating the account, I was just trying to
prevent from going that route again.*Fix*I ended up deleting all the
group and license information in both the People and User form for the user.
Once that was done, I set the account back up and had the user test. He
was immediately able to login with a floating license, much faster than
recreating his entire account. Thanks for the suggestion Sean.-Bruce

From: Action Request
System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh,
Kevin
Sent: Wednesday, October 21, 2009 1:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Assigned license issue

**
I have had this as well where the
user says they are logged in as “username” but when you check the
logged in users under license review they were logged in as
“Username” and we allow guest users so it was assigned them to a
read licenses as a quest.Kevin Begosh, RSPRemedy DevelopmentACE-ITISGS Defense301-791-3540 Phone240-291-2467 Cellkevin.beg...@lmco.com

From: Action Request
System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Garrison,
Sean (Norcross)
Sent: Wednesday, October 21, 2009 10:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Assigned license issue

**
Are you running Oracle and
LDAP? The funny thing is Oracle is case sensitive but LDAP is not.
So when a user logs in as "Jsmith" vs "jsmith" they may get
a read license because Remedy/oracle can't resolve "Jsmith".
(Assuming his user record is "jsmith"). Another thing to check
is the .multilicense file. If you are running unix remove it from the
/etc/arsystem directory (note: it’s a hidden file) and restart the
server. In addition check to see if you are allowing guest users.
He may be misspelling his user id and the system is letting him in any way as a
guest user. The last thing I would do is check his "CTM:People"
record vs. what is actually in his "User" record. Sometimes you
have to go back and remove/add permissions again to get the "User"
record corrected.Thanks,Sean

From: Action Request
System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Moore,Bruce
Sent: Wednesday, October 21, 2009 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Assigned license issue

**
I’m having a hard time
tracking down a really odd problem I’m having. It’s only
affecting one or two users, but up to this point BMC has been little
help. ·
AR Server 7.0.1
Patch 006·
Mid-Tier 7.0.1 Patch
006·
ITSM 7.0.1I have 

Re: Assigned license issue

[strauss]

...or you use a case insensitive database (we have always used SQL Server) and 
this isn't an issue.  When troubleshooting we always remind users that Remedy 
clients are case sensitive (never mind LDAP or the database), and ALL of our 
IDs in both Remedy and LDAP are lower case.  One of the most recent victims has 
been logging in to Remedy with the same ID for the last 12 years, and we still 
asked the question, and the answer was still correct.  Since all of our support 
staff use local passwords, LDAP isn't even in the equation.  Even after we 
hijack the problem account and set a new password and test, none of the 
permissions visible in the four forms (including the user cache) are being 
honored until we remove them all, then restore them one by one.  Maybe there 
are additional forms or cached tables we are not looking at.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Doug Blair
Sent: Friday, October 23, 2009 7:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Assigned license issue

**
Bruce, Chris, Kevin, Sean, et al

I can see that it's time for my annual post on this issue.

You're right - LDAP protocol to Active Directory or x500 directories for 
authentication is NOT case sensitive, but Oracle usually is.  When a user logs 
in with mixed case they are authenticated via LDAP, but their resulting login 
does not exactly match anything in the User form's login name field.  Therefore 
the user is authenticated, but has only Guest (or perhaps no) permissions, and 
since the login name does not match, whatever is set up in role permissions for 
the ITSM applications won't be available either.

There is a built-in fix for this.

Add a character field with field ID number 117 to the User form. Name this 
field Authentication Login Name.  Add a filter which forces this field to match 
the case of your user login name field.  We lowercase all the login names which 
will go out to LDAP for authentication, so my filter just sets the field to 
LOWER($login Name$).

There is a spartan discussion of what this does and why to use it starting on 
page 70 of the Configuration guide in the 7.5 docs. Look for field ID 117 in 
the reserved fields section.

Very clever, those Remedy programmers

Doug Blair


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Re: Problem with plugins

[Duncan McFarlane]

Not sure how to fix it but the first thing I would do is change the file
name and see if the error changes.  If it doesn't then you know that it
isn't even getting to the file (problem would be in the code or data).  If
it does change I would change the binary to a new one from the install
package.  See what happens after that.

 

Sorry not a solution but my 2 cents

 

Duncan

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Gianluca Nieri
Sent: October 23, 2009 6:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with plugins

 

** Sorry.
Ars is under Windows.
Oracle is under unix.

Thanks,Gian




On Sat, Oct 24, 2009 at 12:37 AM, Gianluca Nieri
gianl...@gianlucanieri.com wrote:

Joe,

I'm using Ars7.1 patch 7 under Unix. The db is an Oracle 10g.
It's a new installation, I mean a new Ars on a new Db.
I'm experiencing the problem while trying to display the server
configuration form, but for the rest it works.
I checked all the paths of the apis in the ar.cfg and they are correct. The
same is for the armonitor.cfg which load the arplugin.

Thanks in advance,

Gianluca







On Fri, Oct 23, 2009 at 8:38 PM, Joe D'Souza jdso...@shyle.net wrote:

** 

Gian,

 

Some more details would help.

 

Plugins are used for various things.. such as the AR System Administration
Plugin, the SRM plugin if you have SRM, ARDBC query plugin, etc.

 

Errors related to each of them could be for various reasons..

 

The platform that you are on may make a difference too to help us help you..
UNIX?? Windows??

 

Most plugin related errors can be resolved by making sure that the plugin
paths are correctly configured in the AR System configuration file. Check
your plugin paths there and make sure that the file contains the path to the
plugin you are having a problem with set correctly.

 

Modifications made to internal plugin related forms or their data could also
affect the way these plugins would work.

 

So all in all give us a little information as to how you would reproduce the
error, and your environment and we'll get a better picture of what you are
experiencing..

 

Cheers

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Gianluca Nieri
Sent: Friday, October 23, 2009 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Problem with plugins

** Trying to access server informations in ARS7.1 patch7, i get the
following errore

ARERR [8760] Cannot establish a network connection to the AR System Plug-In
server : ISAB (8201) : RPC: Success

It happens only  with that application, I can, for example, change password
to demo user.

RPC-Ports are not used by any other applications, in ar.cfg i made the
single plugins point to the specific path.

What I'm doing wrong?

Thanks,
Gian

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Are_ 





-- 
G I A N L U C A   N I E R I 

3, Via Niccodemi - 20156 Milan - Italy (I)

Office: +39 02 36 51 16 27
Mobile: +39 347 58 44 658
Fax: +39 02 99 98 43 38

Email/Msn: gianl...@gianlucanieri.com
Web: http://www.gianlucanieri.com
Skype: gianlucanieri
LinkedIn: http://www.linkedin.com/in/gianlucanieri
Facebook: http://www.facebook.com/gianx




-- 
G I A N L U C A   N I E R I 

3, Via Niccodemi - 20156 Milan - Italy (I)

Office: +39 02 36 51 16 27
Mobile: +39 347 58 44 658
Fax: +39 02 99 98 43 38

Email/Msn: gianl...@gianlucanieri.com
Web: http://www.gianlucanieri.com
Skype: gianlucanieri
LinkedIn: http://www.linkedin.com/in/gianlucanieri
Facebook: http://www.facebook.com/gianx
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ 


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AW: Problem with plugins

[Conny Martin]

imho the servername ISAB is not resolveable to an ip-adress. 
 
Try to ping isab on your server. If that doesn't work either change the
server-name to an resolveable alias or add it to the hosts file.
 
HTH
 
Kind Regards Conny



Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Gianluca Nieri
Gesendet: Freitag, 23. Oktober 2009 20:19
An: arslist@ARSLIST.ORG
Betreff: Problem with plugins


** Trying to access server informations in ARS7.1 patch7, i get the
following errore

ARERR [8760] Cannot establish a network connection to the AR System
Plug-In server : ISAB (8201) : RPC: Success

It happens only  with that application, I can, for example, change
password to demo user.

RPC-Ports are not used by any other applications, in ar.cfg i made the
single plugins point to the specific path.

What I'm doing wrong?

Thanks,
Gian
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ 

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Re: Problem with plugins

[Gianluca Nieri]

It was a problem with the binary of the dll.
I unregistered and registered it manually and it now works!

Thanks all,
Gianluca

On Sat, Oct 24, 2009 at 6:46 AM, Conny Martin conny.mar...@t-systems.comwrote:

 **
 imho the servername ISAB is not resolveable to an ip-adress.

 Try to ping isab on your server. If that doesn't work either change the
 server-name to an resolveable alias or add it to the hosts file.

 HTH

 Kind Regards Conny

  --
 *Von:* Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] *Im Auftrag von *Gianluca Nieri
 *Gesendet:* Freitag, 23. Oktober 2009 20:19
 *An:* arslist@ARSLIST.ORG
 *Betreff:* Problem with plugins

 ** Trying to access server informations in ARS7.1 patch7, i get the
 following errore


 ARERR [8760] Cannot establish a network connection to the AR System Plug-In
 server : ISAB (8201) : RPC: Success

 It happens only  with that application, I can, for example, change password
 to demo user.

 RPC-Ports are not used by any other applications, in ar.cfg i made the
 single plugins point to the specific path.

 What I'm doing wrong?

 Thanks,
 Gian
 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_
 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_




-- 
G I A N L U C A   N I E R I

3, Via Niccodemi - 20156 Milan - Italy (I)

Office: +39 02 36 51 16 27
Mobile: +39 347 58 44 658
Fax: +39 02 99 98 43 38

Email/Msn: gianl...@gianlucanieri.com
Web: http://www.gianlucanieri.com
Skype: gianlucanieri
LinkedIn: http://www.linkedin.com/in/gianlucanieri
Facebook: http://www.facebook.com/gianx

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Resolved Re: MT 7.5 Crystal reports

[Frank Caruso]

Thank you.
I will downloaded latest and greatest patch.

2009/10/23 Alexander V. Doronin doro...@jet.msk.su:
 Hi!

 it looks like BMC fixed this issue in patch 001.

 SW00320866 An internal error (ARERR 3600) appeared when running an embedded
 report in a browser,and the report was not created

 --
 Best regards!
 Alexander V. Doronin
 doro...@jet.msk.su



 23.10.2009, в 18:48, Frank Caruso написал(а):

 Windows Server 2003
 IIS with Tomcat

 Upgraded one of our test web servers from MT 7.1 to 7.5. Everything is
 working except for the Crystal reports integration. We keep getting
 ARERROR 3600. I've checked all of the config settings in the MT and
 all are correct. Our Crystal server is on a separate machine that
 currently has the AR Crystal Web Application and AR WebReportViewer
 installed from MT 7.1.

 I am wondering if there is an issue with trying to point a 7.5 MT to
 Crystal components from a 7.1 install.

 Thank you

 Frank Caruso


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