ARSystem 7 on linux with sybase
Hi, we are runing Redhat Enterprise E on a 64 bits and we would like to use Sybase 15. I know it is not in the Matrix. Though is there a way to test it? Thanks Siriche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARSystem 7 on linux with sybase
No, there is no version of ARS for Linux/Sybase. Your options are Oracle or DB2 on Linux. Mark Walters The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: 04 November 2009 08:39 To: arslist@ARSLIST.ORG Subject: ARSystem 7 on linux with sybase Hi, we are runing Redhat Enterprise E on a 64 bits and we would like to use Sybase 15. I know it is not in the Matrix. Though is there a way to test it? Thanks Siriche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARSystem 7 on linux with sybase
yes I know. Actually I even already asked the question on this forum some months ago. I was just hoping things have evolved since then. Thanks anyway. Siriche Walters, Mark wrote: No, there is no version of ARS for Linux/Sybase. Your options are Oracle or DB2 on Linux. Mark Walters The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: 04 November 2009 08:39 To: arslist@ARSLIST.ORG Subject: ARSystem 7 on linux with sybase Hi, we are runing Redhat Enterprise E on a 64 bits and we would like to use Sybase 15. I know it is not in the Matrix. Though is there a way to test it? Thanks Siriche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ADM:Timing Test please ignore
5:40am EST ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Midtier login.jsp - caching...
We have set in place a default.htm that acts as a redirect to the login page then deliver all of our links with the DNS server name as the address. If we have maintenance its is simple to just change the htm to a display a maintenance message instead of redirecting. Of course if users have the login page saved as a favorite or something similar that bypasses the default call then this solution will not work. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, November 03, 2009 11:04 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier login.jsp - caching... 1. Instead of blocking the login page you could just put the server in Administrator only mode while you performing your upgrades. 2. Restart your JSP engine after swapping in the new login.jsp. On Wed, Nov 4, 2009 at 3:11 AM, Shyam Attavar atta...@sbcglobal.net wrote: ** Dear Listers, We have a need to put a dummy JSP for our users during our maintenance window, so that they are not logging into the server accidentally when we are still in the process of making changes to the system. For this we are planning to temporarily change the actual login.jsp to a dummy page indicating the Maintenance Window message. However, just by swapping login.jsp does not necessarily take effect immediately, until some significant time (in our case 60 minutes) has elapsed from the time the page was changed to the next time the page was accessed (by anyone). If someone logs in before that threshold has occurred, we have to wait an additional 60 minutes. We can certainly force the update by deleting two files login_jsp.java and login_jsp.class in the folder tomcat_install_dir/work/Catalina/localhost/arsys/org/apache/jsp/shared and then swapping the actual login.jsp with the dummy login.jsp. The next time the login.jsp page is accessed, the two deleted files are automatically recreated and after that users get the intended message. Although, this can probably work for the interim, we are hoping to have a long term solution that is less intrusive. That arises a couple of questions and if someone can shed some light on these, I would really appreciate it. 1) Why is it that, updating login.jsp does not take effect immediately and what needs to be done for this to take effect immediately? 2) Looks like there is some sort of timeout threshold some where and I am not sure what or where this is. Anyone know what to change and where to set this threshold to a small number, so that updates to login.jsp take effect immediately? We are using AR System 7.1.00 Patch 6 on Linux platform with Oracle 10g R3 in the backend. Thanks, -- Shyam Attavar _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Midtier login.jsp - caching...
This is one reason I front all of our Tomcat servers with Apache+mod_jk. Adding a forced redirect or URL rewriting is trivial, and requires no changes to Tomcat or html files. Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: Tommy Morris tommy.mor...@radioshack.com To: arslist@ARSLIST.ORG Date: 11/04/2009 08:29 AM Subject: Re: Midtier login.jsp - caching... Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG We have set in place a default.htm that acts as a redirect to the login page then deliver all of our links with the DNS server name as the address. If we have maintenance its is simple to just change the htm to a display a maintenance message instead of redirecting. Of course if users have the login page saved as a favorite or something similar that bypasses the default call then this solution will not work. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, November 03, 2009 11:04 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier login.jsp - caching... 1. Instead of blocking the login page you could just put the server in Administrator only mode while you performing your upgrades. 2. Restart your JSP engine after swapping in the new login.jsp. On Wed, Nov 4, 2009 at 3:11 AM, Shyam Attavar atta...@sbcglobal.net wrote: ** Dear Listers, We have a need to put a dummy JSP for our users during our maintenance window, so that they are not logging into the server accidentally when we are still in the process of making changes to the system. For this we are planning to temporarily change the actual login.jsp to a dummy page indicating the Maintenance Window message. However, just by swapping login.jsp does not necessarily take effect immediately, until some significant time (in our case 60 minutes) has elapsed from the time the page was changed to the next time the page was accessed (by anyone). If someone logs in before that threshold has occurred, we have to wait an additional 60 minutes. We can certainly force the update by deleting two files login_jsp.java and login_jsp.class in the folder tomcat_install_dir/work/Catalina/localhost/arsys/org/apache/jsp/shared and then swapping the actual login.jsp with the dummy login.jsp. The next time the login.jsp page is accessed, the two deleted files are automatically recreated and after that users get the intended message. Although, this can probably work for the interim, we are hoping to have a long term solution that is less intrusive. That arises a couple of questions and if someone can shed some light on these, I would really appreciate it. 1) Why is it that, updating login.jsp does not take effect immediately and what needs to be done for this to take effect immediately? 2) Looks like there is some sort of timeout threshold some where and I am not sure what or where this is. Anyone know what to change and where to set this threshold to a small number, so that updates to login.jsp take effect immediately? We are using AR System 7.1.00 Patch 6 on Linux platform with Oracle 10g R3 in the backend. Thanks, -- Shyam Attavar _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Yet another free ARS workflow analyzer
Thilo, I just tried to download and when I clicked on the 'Download Area' I got 'Forbidden' as a message, suggestions? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff Sent: Wednesday, November 04, 2009 8:11 AM To: arslist@ARSLIST.ORG Subject: ADV: Yet another free ARS workflow analyzer Hi all, here comes arXtract, another ARS workflow analyzer in the tradition of ARSdoc. It's Perl-based and stores its data in ARS forms - enabling you to find virtually ANYTHING you want to know about your ARS code. Just search for arbitray keywords using Remedy User Tool or MidTier. arXtract's data structure combined with the ARS clients' advanced search function will give you an unprecedented insight into your ARS application. ARS workflow is presented as pseudocode enabling you to read your workflow as if it was - well, imagine some kind of ARS scripting language. Before you expect too much, let me answer the obvious question: arXtract translates ARS workflow into human-readable pseudocode. It does not, conversely, compile that pseudocode into ARS workflow. Not yet. Well, just try it out. You will need a licensed ARS server as you'll probably have more than 2000 workflow objects (also counting forms and fields) to be documented. The freeware version of arXtract can be downloaded from http://www.apprologic.com Have fun and kind regards, Thilo Stapff ApproLogic GmbH Waldstr. 92 D-63128 Dietzenbach Phone: +49 6074 4811814 Fax: +49 6074 4811816 EMail: thilo.sta...@apprologic.de ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ADV: Yet another free ARS workflow analyzer
I just tried to download but I got: 1- I need to send an email to register 2- I need to login and download a trial version fine but i understood from your post free ?!??! any suggestions? Thilo Stapff wrote: Hi all, here comes arXtract, another ARS workflow analyzer in the tradition of ARSdoc. It's Perl-based and stores its data in ARS forms – enabling you to find virtually ANYTHING you want to know about your ARS code. Just search for arbitray keywords using Remedy User Tool or MidTier. arXtract's data structure combined with the ARS clients' advanced search function will give you an unprecedented insight into your ARS application. ARS workflow is presented as pseudocode enabling you to read your workflow as if it was – well, imagine some kind of ARS scripting language. Before you expect too much, let me answer the obvious question: arXtract translates ARS workflow into human-readable pseudocode. It does not, conversely, compile that pseudocode into ARS workflow. Not yet. Well, just try it out. You will need a licensed ARS server as you'll probably have more than 2000 workflow objects (also counting forms and fields) to be documented. The freeware version of arXtract can be downloaded from http://www.apprologic.com Have fun and kind regards, Thilo Stapff ApproLogic GmbH Waldstr. 92 D-63128 Dietzenbach Phone: +49 6074 4811814 Fax: +49 6074 4811816 EMail: thilo.sta...@apprologic.de ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Yet another free ARS workflow analyzer
Fixed ... thanks for the cue. Regards, Thilo LJ Longwing wrote: Thilo, I just tried to download and when I clicked on the 'Download Area' I got 'Forbidden' as a message, suggestions? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff Sent: Wednesday, November 04, 2009 8:11 AM To: arslist@ARSLIST.ORG Subject: ADV: Yet another free ARS workflow analyzer Hi all, here comes arXtract, another ARS workflow analyzer in the tradition of ARSdoc. It's Perl-based and stores its data in ARS forms - enabling you to find virtually ANYTHING you want to know about your ARS code. Just search for arbitray keywords using Remedy User Tool or MidTier. arXtract's data structure combined with the ARS clients' advanced search function will give you an unprecedented insight into your ARS application. ARS workflow is presented as pseudocode enabling you to read your workflow as if it was - well, imagine some kind of ARS scripting language. Before you expect too much, let me answer the obvious question: arXtract translates ARS workflow into human-readable pseudocode. It does not, conversely, compile that pseudocode into ARS workflow. Not yet. Well, just try it out. You will need a licensed ARS server as you'll probably have more than 2000 workflow objects (also counting forms and fields) to be documented. The freeware version of arXtract can be downloaded from http://www.apprologic.com Have fun and kind regards, Thilo Stapff ApproLogic GmbH Waldstr. 92 D-63128 Dietzenbach Phone: +49 6074 4811814 Fax: +49 6074 4811816 EMail: thilo.sta...@apprologic.de ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Yet another free ARS workflow analyzer
Just FYI, when I click on the 'Downloads Area' link, despite being brought to http://www.apprologic.com/Downloads_en.html I find myself looking at DOWNLOADS zurück zur Liste Which doesn't look English to me...:) Then if I click the link, it takes me to the downloads page, but also not in english, I then need to click the 'english' link at the top to be able to read what's on the screen. Other than that I'm able to get what I was looking for :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff Sent: Wednesday, November 04, 2009 8:33 AM To: arslist@ARSLIST.ORG Subject: Re: Yet another free ARS workflow analyzer Fixed ... thanks for the cue. Regards, Thilo LJ Longwing wrote: Thilo, I just tried to download and when I clicked on the 'Download Area' I got 'Forbidden' as a message, suggestions? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff Sent: Wednesday, November 04, 2009 8:11 AM To: arslist@ARSLIST.ORG Subject: ADV: Yet another free ARS workflow analyzer Hi all, here comes arXtract, another ARS workflow analyzer in the tradition of ARSdoc. It's Perl-based and stores its data in ARS forms - enabling you to find virtually ANYTHING you want to know about your ARS code. Just search for arbitray keywords using Remedy User Tool or MidTier. arXtract's data structure combined with the ARS clients' advanced search function will give you an unprecedented insight into your ARS application. ARS workflow is presented as pseudocode enabling you to read your workflow as if it was - well, imagine some kind of ARS scripting language. Before you expect too much, let me answer the obvious question: arXtract translates ARS workflow into human-readable pseudocode. It does not, conversely, compile that pseudocode into ARS workflow. Not yet. Well, just try it out. You will need a licensed ARS server as you'll probably have more than 2000 workflow objects (also counting forms and fields) to be documented. The freeware version of arXtract can be downloaded from http://www.apprologic.com Have fun and kind regards, Thilo Stapff ApproLogic GmbH Waldstr. 92 D-63128 Dietzenbach Phone: +49 6074 4811814 Fax: +49 6074 4811816 EMail: thilo.sta...@apprologic.de __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ADV: Yet another free ARS workflow analyzer
You need to register, but the registration is indeed free. I admit that there's a slightly misleading statement about a trial version on our website. This doesn't apply anymore and will be changed soon. At some point in the future we might release a commercial version provinding extended functionality, but the version offered for download now is, and will stay, free. Regards, Thilo Remedy Maniac wrote: I just tried to download but I got: 1- I need to send an email to register 2- I need to login and download a trial version fine but i understood from your post free ?!??! any suggestions? Thilo Stapff wrote: Hi all, here comes arXtract, another ARS workflow analyzer in the tradition of ARSdoc. It's Perl-based and stores its data in ARS forms – enabling you to find virtually ANYTHING you want to know about your ARS code. Just search for arbitray keywords using Remedy User Tool or MidTier. arXtract's data structure combined with the ARS clients' advanced search function will give you an unprecedented insight into your ARS application. ARS workflow is presented as pseudocode enabling you to read your workflow as if it was – well, imagine some kind of ARS scripting language. Before you expect too much, let me answer the obvious question: arXtract translates ARS workflow into human-readable pseudocode. It does not, conversely, compile that pseudocode into ARS workflow. Not yet. Well, just try it out. You will need a licensed ARS server as you'll probably have more than 2000 workflow objects (also counting forms and fields) to be documented. The freeware version of arXtract can be downloaded from http://www.apprologic.com Have fun and kind regards, Thilo Stapff ApproLogic GmbH Waldstr. 92 D-63128 Dietzenbach Phone: +49 6074 4811814 Fax: +49 6074 4811816 EMail: thilo.sta...@apprologic.de ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Integrating custom form into Overview Console (ITSM 7.x)
Hi Listers! I am trying to integrate some customers form in the Overview Console (ITSM 7.5), but there seems to be something wrong. What I did is this: - added 1 entry to SHR:ARDBC_OverviewConsoleTemplate (used the form name of the customers form and a GUID called COMOBJECT. I entered only these two fields and left the rest on default) - added 13 entries to SHR:ARDBCFields using the new Form GUID COMOBJECT and used Field IDs from customers form to map it with Field IDs from the vendor form (SHR:ARDBC_OverviewConsole). No fields had to be added to the vendor form. I only took existing standard fields - added three entries to SHR:ARDBCEnumLookup to map the status values of the customer form (field ID 7) to the status values of the vendor form (Consolidated Status) - restarted arplugin process When I try to open the Overview Console I get an error: ARERR [552] Error:ARGetListEntryWithFields - Failure during SQL Operation to the database and the console remains empty. Strangely enough I can see the entries for my COMOBJECT within the SHR:ARDBC_OverviewConsole form when I access it directly. So the plugin is working and is collecting the data correctly. I tried to troubleshoot/workaround this by making the external qualification (z1D_ExternalQualString) visible on SHR:OverviewConsole. It contains a long statement asking for different types of requests (MAINHELPDESK, TMSTASK, ...) with their status and assigned users. But I can not find some COMOBJECT in there out of the box. So do I have to edit some of the workflow as well which is building this enormous external qualification? When I am editing the external qualification manually by hand (because the field is now visible) I am getting my request from the customers form displayed in the overview console. But why is the original qualification not working anymore. Any help is really appreciated! Thanks! Daniel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Midtier login.jsp - caching...
Putting all the servers in Administrator Only mode will keep all non-Administrators out of the system while you perform your upgrade. Changing the login page will only keep new people from logging in; it will not stop existing users from continuing to use the system. If you really want everyone out, I would recommend a combination of Administrator Only mode and an updated login page indicating that the system is down for maintenance. That will stop existing users as well as notify people coming back to the login page that you are down for maintenance. Otherwise, deleing the .java and .class file for the login page so that the system regenerates it seems entirely appropriately and not too heavy handed. Basically, that simply tells the system that it needs to recompile it. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shyam Attavar Sent: Tuesday, November 03, 2009 11:10 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier login.jsp - caching... ** Frank, We have multiple midtier instances that connect to a server group sitting behind a load balancer, out of which only one of the servers is the admin server. So, I am not sure if putting all the servers in Admin Only mode will work. Also, with deleting the two files that I have mentioned in the original post, there is no need to restart the servlet engine (in our case - tomcat). Any other ideas? -- Shyam From: Frank Caruso caruso.fr...@gmail.com To: arslist@ARSLIST.ORG Sent: Tue, November 3, 2009 9:04:14 PM Subject: Re: Midtier login.jsp - caching... 1. Instead of blocking the login page you could just put the server in Administrator only mode while you performing your upgrades. 2. Restart your JSP engine after swapping in the new login.jsp. On Wed, Nov 4, 2009 at 3:11 AM, Shyam Attavar atta...@sbcglobal.netmailto:atta...@sbcglobal.net wrote: ** Dear Listers, We have a need to put a dummy JSP for our users during our maintenance window, so that they are not logging into the server accidentally when we are still in the process of making changes to the system. For this we are planning to temporarily change the actual login.jsp to a dummy page indicating the Maintenance Window message. However, just by swapping login.jsp does not necessarily take effect immediately, until some significant time (in our case 60 minutes) has elapsed from the time the page was changed to the next time the page was accessed (by anyone). If someone logs in before that threshold has occurred, we have to wait an additional 60 minutes. We can certainly force the update by deleting two files login_jsp.java and login_jsp.class in the folder tomcat_install_dir/work/Catalina/localhost/arsys/org/apache/jsp/shared and then swapping the actual login.jsp with the dummy login.jsp. The next time the login.jsp page is accessed, the two deleted files are automatically recreated and after that users get the intended message. Although, this can probably work for the interim, we are hoping to have a long term solution that is less intrusive. That arises a couple of questions and if someone can shed some light on these, I would really appreciate it. 1) Why is it that, updating login.jsp does not take effect immediately and what needs to be done for this to take effect immediately? 2) Looks like there is some sort of timeout threshold some where and I am not sure what or where this is. Anyone know what to change and where to set this threshold to a small number, so that updates to login.jsp take effect immediately? We are using AR System 7.1.00 Patch 6 on Linux platform with Oracle 10g R3 in the backend. Thanks, -- Shyam Attavar _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Looooooooooong update times on ARSCHEMA
Listers... I was helping a person who contacted me look at a performance problem. I do not have access to the system. It appears the update to ARSCHEMA that is called by the CE API call is taking forever for just ONE record. In other words when this executes: UPDATE arschema SET nextId = nextId + 1 WHERE schemaId = xxx ...it works fine for all but 1 row. Most rows complete in 0.01 seconds or less. The troublesome row update can take 90 seconds or more. I've never seen that. Has anyone else? I thinking rebuilding the indexes on that table is the first thing to try. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ Blog, www.williamrentfrow.com http://www.williamrentfrow.com/ 715-410-8156 C ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARSperl 1.91 Windows binary distribution
I would like to thank you because I had exhausted in finding it On Mon, Oct 6, 2008 at 10:10 AM, Michiel Beijen mich...@beefreeit.nlwrote: All, I have just made available a compiled windows version of ARSperl 1.91 for use with Windows. This will avoid the hassle of compiling it, and thus will save you the huge downloads of Visual Studio and the Platform SDK. Just download, unpack, install and go! It is will work with Activestate Perl 5.10 and up, which is the default Perl distribution for Windows: http://activestate.com/Products/ActivePerl/ You can download the ARSperl package from: http://developer.bmc.com/communities/docs/DOC-5262 I tested it with Windows Server 2003, Windows XP and Windows Vista. Please note that I only did the compiling, ARSperl is created by other people. The main project page is here: http://sourceforge.net/projects/arsperl/ -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- Mohammad Asaad Support Engineer MIS / e- Services 00966 555806946 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Midtier login.jsp - caching...
Thanks everyone for your input. I will package the suggestions and propose a solution and see how far we get with it. -- Shyam From: Lyle Taylor tayl...@ldschurch.org To: arslist@ARSLIST.ORG Sent: Wed, November 4, 2009 9:54:56 AM Subject: Re: Midtier login.jsp - caching... ** Putting all the servers in Administrator Only mode will keep all non-Administrators out of the system while you perform your upgrade. Changing the login page will only keep new people from logging in; it will not stop existing users from continuing to use the system. If you really want everyone out, I would recommend a combination of Administrator Only mode and an updated login page indicating that the system is down for maintenance. That will stop existing users as well as notify people coming back to the login page that you are down for maintenance. Otherwise, deleing the .java and .class file for the login page so that the system regenerates it seems entirely appropriately and not too heavy handed. Basically, that simply tells the system that it needs to recompile it. Lyle From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shyam Attavar Sent: Tuesday, November 03, 2009 11:10 PM To: arslist@ARSLIST.ORG Subject: Re: Midtier login.jsp - caching... ** Frank, We have multiple midtier instances that connect to a server group sitting behind a load balancer, out of which only one of the servers is the admin server. So, I am not sure if putting all the servers in Admin Only mode will work. Also, with deleting the two files that I have mentioned in the original post, there is no need to restart the servlet engine (in our case - tomcat). Any other ideas? -- Shyam From:Frank Caruso caruso.fr...@gmail.com To: arslist@ARSLIST.ORG Sent: Tue, November 3, 2009 9:04:14 PM Subject: Re: Midtier login.jsp - caching... 1. Instead of blocking the login page you could just put the server in Administrator only mode while you performing your upgrades. 2. Restart your JSP engine after swapping in the new login.jsp. On Wed, Nov 4, 2009 at 3:11 AM, Shyam Attavar atta...@sbcglobal.net wrote: ** Dear Listers, We have a need to put a dummy JSP for our users during our maintenance window, so that they are not logging into the server accidentally when we are still in the process of making changes to the system. For this we are planning to temporarily change the actual login.jsp to a dummy page indicating the Maintenance Window message. However, just by swapping login.jsp does not necessarily take effect immediately, until some significant time (in our case 60 minutes) has elapsed from the time the page was changed to the next time the page was accessed (by anyone). If someone logs in before that threshold has occurred, we have to wait an additional 60 minutes. We can certainly force the update by deleting two files login_jsp.java and login_jsp.class in the folder tomcat_install_dir/work/Catalina/localhost/arsys/org/apache/jsp/shared and then swapping the actual login.jsp with the dummy login.jsp. The next time the login.jsp page is accessed, the two deleted files are automatically recreated and after that users get the intended message. Although, this can probably work for the interim, we are hoping to have a long term solution that is less intrusive. That arises a couple of questions and if someone can shed some light on these, I would really appreciate it. 1) Why is it that, updating login.jsp does not take effect immediately and what needs to be done for this to take effect immediately? 2) Looks like there is some sort of timeout threshold some where and I am not sure what or where this is. Anyone know what to change and where to set this threshold to a small number, so that updates to login.jsp take effect immediately? We are using AR System 7.1.00 Patch 6 on Linux platform with Oracle 10g R3 in the backend. Thanks, -- Shyam Attavar _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net
Re: Web Based ITIL 3.0 Foundation training suggestions?
BMC does have a WBT for V3 foundation. You can try this link, but not sure if it will work. http://inter.viewcentral.com/events/cust/search_results.aspx?city_state=event_id=cat1_id=app_id=keyword=ITIL%C2%AE+V3%3A+Foundation+%28WBT%29postingForm=default.aspxcid=bmcpid=1lid=1cart_currency_code=payment_type=orderby_location=orderby_date=newRegistration=bundle_location_group=errmsg= Or try searching their course catalog by keywords: remedy.com -- Education -- Search Catalog ITIL V3 Foundation (then scroll down to WBT's) Or ITIL V3 Foundation WBT Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ray T Sent: Wednesday, November 04, 2009 1:38 PM To: arslist@ARSLIST.ORG Subject: OT: Web Based ITIL 3.0 Foundation training suggestions? ** Hi all, BMC doesn't seem to offer this training right now. Any other recommendations? Thanks. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
AW: Looooooooooong update times on ARSCHEMA
William, this looks like a locking issue. Perhaps some other threads has also updated this row but hasn't commited yet. There is a parameter you can set in ar.conf Next-ID-Commit: T When the system generates the next ID number for a record in the database, it performs a new commit transaction if this parameter is set to T (true). If the parameter is set to F (false), the transaction to generate the next ID is included as part of the create entry transaction. Set the value to T to increase efficiency and for debugging. The default is F. This option does not work with Informix databases. HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von William Rentfrow Gesendet: Mittwoch, 4. November 2009 19:39 An: arslist@ARSLIST.ORG Betreff: Looong update times on ARSCHEMA ** Listers... I was helping a person who contacted me look at a performance problem. I do not have access to the system. It appears the update to ARSCHEMA that is called by the CE API call is taking forever for just ONE record. In other words when this executes: UPDATE arschema SET nextId = nextId + 1 WHERE schemaId = xxx ...it works fine for all but 1 row. Most rows complete in 0.01 seconds or less. The troublesome row update can take 90 seconds or more. I've never seen that. Has anyone else? I thinking rebuilding the indexes on that table is the first thing to try. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ Blog, www.williamrentfrow.com http://www.williamrentfrow.com/ 715-410-8156 C _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Looooooooooong update times on ARSCHEMA
They should have the DBA check for any blocking in the db. Also have them check to see if there is any triggers or calls to an outside system that fire on create to this form. I remember a case where a company had a db trigger on insert to the H table of a form (so they could push data to a different system in real-time). It turned out that the outside system had problems and it was causing Remedy to be slow. The Remedy logs showed the same slowness in the ARSCHEMA update. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Wednesday, November 04, 2009 12:39 PM To: arslist@ARSLIST.ORG Subject: Looong update times on ARSCHEMA ** Listers... I was helping a person who contacted me look at a performance problem. I do not have access to the system. It appears the update to ARSCHEMA that is called by the CE API call is taking forever for just ONE record. In other words when this executes: UPDATE arschema SET nextId = nextId + 1 WHERE schemaId = xxx ...it works fine for all but 1 row. Most rows complete in 0.01 seconds or less. The troublesome row update can take 90 seconds or more. I've never seen that. Has anyone else? I thinking rebuilding the indexes on that table is the first thing to try. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.commailto:wrentf...@stratacominc.com Corporate Website, www.stratacominc.comhttp://www.stratacominc.com/ Blog, www.williamrentfrow.comhttp://www.williamrentfrow.com/ 715-410-8156 C ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Web Based ITIL 3.0 Foundation training suggestions?
Now I see it. Thanks Mark! I will go for it. Later on, I am considering trying a few intermediate level courses as well. Does anybody have any opinion on Non-BMC ITIL training/certification providers? On Wed, Nov 4, 2009 at 1:51 PM, Mark Lev mark@rightstarsystems.comwrote: ** BMC does have a WBT for V3 foundation. You can try this link, but not sure if it will work. http://inter.viewcentral.com/events/cust/search_results.aspx?city_state=event_id=cat1_id=app_id=keyword=ITIL%C2%AE+V3%3A+Foundation+%28WBT%29postingForm=default.aspxcid=bmcpid=1lid=1cart_currency_code=payment_type=orderby_location=orderby_date=newRegistration=bundle_location_group=errmsg = Or try searching their course catalog by keywords: remedy.com à Education à Search Catalog ITIL V3 Foundation (then scroll down to WBT’s) Or ITIL V3 Foundation WBT Mark *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Ray T *Sent:* Wednesday, November 04, 2009 1:38 PM *To:* arslist@ARSLIST.ORG *Subject:* OT: Web Based ITIL 3.0 Foundation training suggestions? ** Hi all, BMC doesn't seem to offer this training right now. Any other recommendations? Thanks. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Import Tool Version 7.1 p7
Has anyone else had the problem with the import tool when selecting Make required fields optional during import? I'm still getting errors when trying to import a file and some of the required fields are missing. (they are NOT core fields). Weird! ARS 7.1 p7 Import tool 7.1 p7 Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Looooooooooong update times on ARSCHEMA
I ran into a situation like this where that one form was the Distributed Pending form. We had a situation where there were three application servers initiating between 750k and 850k DSO transactions a day. During peak times, the UPDATE ARSCHEMA SET nextId = nextId + 1 WHERE schemaId = Distributed Pending SchemaID was causing significant lock contention at the database level. We ended up setting the Next-ID-Block-Size parameter to 25 and used a Push Fields action to create a record in a form entitled APP_DistributedPendingTransactions. We have four separate escalation threads running against the APP_DistributedPendingTransactions form and pushing data into the Distributed Pending form. We had to take this route because the 'Next-ID-Block-Size' parameter works for every form EXCEPT Distributed Pending. The response from BMC support was less than encouraging. They asked us why we needed to DSO so many records and it was recommended that we try an alternate replication technology. We're still using DSO because our work-around performs exceptionally. If your mystery form is NOT Distributed Pending, then I'd try setting the Next-ID-Block-Size parameter. Derek On Nov 4, 2009, at 1:39 PM, William Rentfrow wrote: ** Listers... I was helping a person who contacted me look at a performance problem. I do not have access to the system. It appears the update to ARSCHEMA that is called by the CE API call is taking forever for just ONE record. In other words when this executes: UPDATE arschema SET nextId = nextId + 1 WHERE schemaId = xxx ...it works fine for all but 1 row. Most rows complete in 0.01 seconds or less. The troublesome row update can take 90 seconds or more. I've never seen that. Has anyone else? I thinking rebuilding the indexes on that table is the first thing to try. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com Blog, www.williamrentfrow.com 715-410-8156 C _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Import Tool Version 7.1 p7
Could the error be on a field in another form? (i.e. a Merge Filter firing?) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Wednesday, November 04, 2009 2:36 PM To: arslist@ARSLIST.ORG Subject: Import Tool Version 7.1 p7 ** Has anyone else had the problem with the import tool when selecting Make required fields optional during import? I'm still getting errors when trying to import a file and some of the required fields are missing. (they are NOT core fields). Weird! ARS 7.1 p7 Import tool 7.1 p7 Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ADV: Yet another free ARS workflow analyzer
Does this only work with ARS 7.5? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff Sent: Wednesday, November 04, 2009 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: ADV: Yet another free ARS workflow analyzer You need to register, but the registration is indeed free. I admit that there's a slightly misleading statement about a trial version on our website. This doesn't apply anymore and will be changed soon. At some point in the future we might release a commercial version provinding extended functionality, but the version offered for download now is, and will stay, free. Regards, Thilo Remedy Maniac wrote: I just tried to download but I got: 1- I need to send an email to register 2- I need to login and download a trial version fine but i understood from your post free ?!??! any suggestions? Thilo Stapff wrote: Hi all, here comes arXtract, another ARS workflow analyzer in the tradition of ARSdoc. It's Perl-based and stores its data in ARS forms - enabling you to find virtually ANYTHING you want to know about your ARS code. Just search for arbitray keywords using Remedy User Tool or MidTier. arXtract's data structure combined with the ARS clients' advanced search function will give you an unprecedented insight into your ARS application. ARS workflow is presented as pseudocode enabling you to read your workflow as if it was - well, imagine some kind of ARS scripting language. Before you expect too much, let me answer the obvious question: arXtract translates ARS workflow into human-readable pseudocode. It does not, conversely, compile that pseudocode into ARS workflow. Not yet. Well, just try it out. You will need a licensed ARS server as you'll probably have more than 2000 workflow objects (also counting forms and fields) to be documented. The freeware version of arXtract can be downloaded from http://www.apprologic.com Have fun and kind regards, Thilo Stapff ApproLogic GmbH Waldstr. 92 D-63128 Dietzenbach Phone: +49 6074 4811814 Fax: +49 6074 4811816 EMail: thilo.sta...@apprologic.de _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Inquiry
Hello list, We are currently operating IBM Mainframe Systems (IBM Z10's with O/S ZOS1.10) with a mainframe based application called InfoManager. The InfoManager Application is used for Change Management and Problem Management Reporting called PMR's. Application failures on the mainframe auto-create PMR's. We are planning to replace the Change Management function within our Remedy ARS 7.5 platform and investigating alternatives to replace the PMR functionality with a direct interface between the Mainframe and our Remedy Infrastructure. Looking for any experience in this area. This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ADV: Yet another free ARS workflow analyzer
It works with every 7.x version. But the perl interpreter we offer for download has an ARSperl module compiled against 7.5, so you need the 7.5 DLLs to run it. It should then nevertheless be possible to use it with a 7.0 or 7.1 server, which for 7.1 I can comfirm definitely. If you run into problems with 7.0 or 7.1, let me know. In this case, I can provide you with an ARSperl module specifically compiled for that version. The absolutely lowest server version it works with is 6.3 patch 16. But in this case you'd need a slightly different installation DEF file as well. The user tool must be at least of version 7.0. Regards, Thilo Sokol, Brian wrote: Does this only work with ARS 7.5? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff Sent: Wednesday, November 04, 2009 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: ADV: Yet another free ARS workflow analyzer You need to register, but the registration is indeed free. I admit that there's a slightly misleading statement about a trial version on our website. This doesn't apply anymore and will be changed soon. At some point in the future we might release a commercial version provinding extended functionality, but the version offered for download now is, and will stay, free. Regards, Thilo Remedy Maniac wrote: I just tried to download but I got: 1- I need to send an email to register 2- I need to login and download a trial version fine but i understood from your post free ?!??! any suggestions? Thilo Stapff wrote: Hi all, here comes arXtract, another ARS workflow analyzer in the tradition of ARSdoc. It's Perl-based and stores its data in ARS forms - enabling you to find virtually ANYTHING you want to know about your ARS code. Just search for arbitray keywords using Remedy User Tool or MidTier. arXtract's data structure combined with the ARS clients' advanced search function will give you an unprecedented insight into your ARS application. ARS workflow is presented as pseudocode enabling you to read your workflow as if it was - well, imagine some kind of ARS scripting language. Before you expect too much, let me answer the obvious question: arXtract translates ARS workflow into human-readable pseudocode. It does not, conversely, compile that pseudocode into ARS workflow. Not yet. Well, just try it out. You will need a licensed ARS server as you'll probably have more than 2000 workflow objects (also counting forms and fields) to be documented. The freeware version of arXtract can be downloaded from http://www.apprologic.com Have fun and kind regards, Thilo Stapff ApproLogic GmbH Waldstr. 92 D-63128 Dietzenbach Phone: +49 6074 4811814 Fax: +49 6074 4811816 EMail: thilo.sta...@apprologic.de _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Inquiry
At a former position a team I worked with utilized Java to perform interfacing to the rest of the world and the mainframe world. I don't know the specifics, but I do work regularly with the Remedy Java API, so that will likely be a good interface point. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rodriguez, Rafael J x23718 Sent: Wednesday, November 04, 2009 2:38 PM To: arslist@ARSLIST.ORG Subject: Inquiry ** Hello list, We are currently operating IBM Mainframe Systems (IBM Z10's with O/S ZOS1.10) with a mainframe based application called InfoManager. The InfoManager Application is used for Change Management and Problem Management Reporting called PMR's. Application failures on the mainframe auto-create PMR's. We are planning to replace the Change Management function within our Remedy ARS 7.5 platform and investigating alternatives to replace the PMR functionality with a direct interface between the Mainframe and our Remedy Infrastructure. Looking for any experience in this area. This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Inquiry
Hi Rafael, years ago we implemented an interface between INFO/Man and a former version of ARS. We used a software called SOLVE:Diplomat from Sterling Software. This interface worked very fine over some years without any changes and without problems. I think Sterling Software was bought by CA (I'm not sure). I don't know wether the software still exists or not. Br, Norbert Am 04.11.2009 um 22:38 schrieb Rodriguez, Rafael J x23718: ** Hello list, We are currently operating IBM Mainframe Systems (IBM Z10’s with O/S ZOS1.10) with a mainframe based application called InfoManager. The InfoManager Application is used for Change Management and Problem Management Reporting called PMR’s. Application failures on the mainframe auto-create PMR’s. We are planning to replace the Change Management function within our Remedy ARS 7.5 platform and investigating alternatives to replace the PMR functionality with a direct interface between the Mainframe and our Remedy Infrastructure. Looking for any experience in this area. This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
CMDB 7.5 and ITSM 7.6?
Hi, we are planning to upgrade from ARS 7.0.x and CMDB 2.0.1 to 7.5 versions. Now I found is available ITSM 7.6. I also have SIM/BEM solution and I read the current version (7.3) only works with CMDB 7.5. The question is Can I have CMDB 7.5 with ITSm 7.6 or is needed to upgrade both. Thanks Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Terrific opportunity - Remedy/ITSM with TS/SCI Clearance
Are there any Remedy people with a TS/SCI Clearance (active, or inactive but active in the past 18 months)? We have several projects with start dates pending on having someone to do the work! In today's market and high unemployment rates, is there anyone out there who has done a Remedy implementation or upgrade and either has a TS/SCI clearance or has had one in the past 18 months? Your help is much appreciated - and we do offer referral bonuses. Feel free to call or email me with any questions. Thank you Yvonne Burns DISYS (Digital Intelligence Systems) Office (813) 207-1204 Mobile (813) 215-7895 Fax (800) 478-5402 yvonne.bu...@disys.com www.disys.com Certified Minority Enterprise (CME) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: installation problem of ARSystem 7.5
Hi Two things, number one if you get no further why not try a silent install instead, although you will have to get it working for the CMDB installer as there is no silent install option. What are you using to access the server? We used putty to access the server then tested by running either xclock or xterm just to check we were running okay before trying the installer. One issue I did find with the installer not running correctly was to do with the LC_LANG or one of those variables I don't have the details quite to hand at the moment. We had set it to UTF8, but the installer did not work, when we changed it and set it to just C the installer worked properly. I'll see if I can find the right details and send them on if I can. Regards Rob -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Maniac Sent: 03 November 2009 13:47 To: arslist@ARSLIST.ORG Subject: Re: installation problem of ARSystem 7.5 yes thank you that makes sense. But still doesn't solve my problem :-( My sys admin pretend they have already installed the X11 client libraries. here is what has been done rpm -Uvh xorg-x11-devel-6.8.2-1.EL.13.36.i386.rpm xorg-x11-libs-6.8.2-1.EL.13.36.i386.rpm xorg-x11-Mesa-libGL-6.8.2-1.EL.13.36.i386.rpm expat-1.95.7-4.i386.rpm fontconfig-2.2.3-7.i386.rpm freetype-2.1.9-1.i386.rpm zlib-1.2.1.2-1.2.i386.rpm What do you think of ? Probably something is missing ... Lyle Taylor wrote: You probably need to install the 32-bit version of the X11 client libraries. You would only need an X server running on the Linux box if you are logged directly into the server. If you are logged in from a remote host with an X server running on the remote host (e.g., your PC), then you don't need an X server running on the Linux box - you just need the appropriate X11 client libraries. Since Java is a 32-bit application, it will need the 32-bit version of the X11 client libraries to run. Does that make sense? Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of siriche Sent: Friday, October 30, 2009 1:31 AM To: arslist@ARSLIST.ORG Subject: Re: installation problem of ARSystem 7.5 yes myremotehost is my PC. But actually I think the problem comes from the fact, there is no X-Server running on the server. Which makes it difficult for the box to open up a x-window. So I am just waiting for my sys admin to install or start the x-server. But thanks anyway for your reply. Siriche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.424 / Virus Database: 270.14.49/2480 - Release Date: 11/04/09 07:37:00 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
