Any Updates on Herb Partlow

[Jim Jackson]

HiThe last I heard Herb was in a motorcycle accident on Jan 14th of this 
year.Both arms were in cast, lots of bruising and his Goldwing was totaled.
Has anyone heard anything else? His web site says out for 6-8 weeksand no 
answer on his mobile or office phones.
ThanksJim




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Re: Need information on Application Command Process

[harshDesai]

In the example you have provided :- 

Application-Command Approval New-Details -t "Issue Approval" 

Application Command --> Informs AR server that this process belongs to some
specific application in AR System, in case of the example below the
Application Command belongs to Approval Server.

Approval --> Lets the User define to the AR System or rather categorize to
which application this command belongs.(Some other supported Applications
for AR are, Assignment Engine, BRIE..etc)

New-Details --> This is a function that is specific to Approval Server

-t --> Is the Process Name(which in you example is :- Issue Approval)on
which Approval Server's New-Details function will execute, resulting in some
output.

As for how you can use Application Command, it will depend on what you want
to do.

Regards,
Harshavardhan Desai.


Vani Masilamani-3 wrote:
> 
> Hi Pivanov/pavan,
> 
> Sorry, if the question is misunderstood.
> 
> I was asking for one of the run process command as below:
> 
> Example:
> Process
> Application-Command Approval New-Details -t "Issue Approval"
> 
> What is use of Application- Command and any explanation of how to use
> this?
> 
> Regards,
> Vani M.
> 
> 
>
>  pivanov   
>TERNA.COM> To 
>  Sent by: "Action  arslist@ARSLIST.ORG 
>  Request System cc 
>  discussion
>  list(ARSList)"Subject 
>ORG>  Command Process 
>
>
>  03/02/2010 19:49  
>
>
>  Please respond to 
>  arsl...@arslist.o 
> RG 
>
>
> 
> 
> 
> 
> Hi,
> 
>  just don't forget, when you are running process with Active Link to
> use the following syntax :
> 
>  $PROCESS$ @@:command
> 
> Cheers,
>  Plamen Ivanov
>  www.remedy.bg
>  www.remedydevelopers.eu
> 
> On 3 Фев, 16:11, Pavan Kumar  wrote:
>> C Special Run Process and
>>
>> $PROCESS$ commands
>>
>> Through the Run Process workflow action or by using $PROCESS$ in a Set
>>
>> Fields and Push Fields workflow action, you can run separate processes in
>>
>> AR System. In general, these actions are used to perform operations in
>>
>> support of your application.
>>
>> The following topics are provided:
>>
>>   Overview (page 240)
>>
>>   Run Process and $PROCESS$ syntax (page 240)
>>
>>   Syntax exception-Special commands with qualifications (page 241)
>>
>>   Table of Run Process and $PROCESS$ commands (page 242)
>>
>> For more information about how the Run Process action works, see the
>>
>> Integrating with Plug-ins and Third-Party Products guide.
>>
>> 240 Appendix C-Special Run Process and $PROCESS$ commands
>>
>> BMC Remedy Action Request System 7.0
>>
>> Overview
>>
>> Run Process and $PROCESS$ commands look and act like a process from the
>>
>> perspective of the workflow definition, but they do not actually cause
> the
>>
>> system to run a process. Instead, the server "traps" these special
> process
>>
>> names and performs the operations directly.
>>
>> Some commands are available only in the Run Process action, and others
> are
>>
>> available only for $PROCESS$ in Set Fields and Push Fields actions. Some
> are
>>
>> available in all workflow, and others are available in active links only.
> Any
>>
>> action that is identified as being available in filters can be run only
> from an
>>
>> active link using the "Run Process on the server" syntax to direct the
>>
>> command to be run on the server. The commands are really available on the
>>
>> server, not "to filters." For more information, see "Assigning values
> from
>>
>> process results" on page 234.
>>
>> Run Process and $PROCESS$ syntax
>>
>> When using these commands, remember that they are case-sensitive. You
>>
>> must specify the commands exactly as they are listed, including
>>
>> capitalization. If incorrect capitalization is used, AR System will
> attempt to
>>
>> run an external process with the given name.
>>
>> All of the commands 

Re: Need information on Application Command Process

[Vani Masilamani]

Hi Pivanov/pavan,

Sorry, if the question is misunderstood.

I was asking for one of the run process command as below:

Example:
Process
Application-Command Approval New-Details -t "Issue Approval"

What is use of Application- Command and any explanation of how to use this?

Regards,
Vani M.


   
 pivanov   
  To 
 Sent by: "Action  arslist@ARSLIST.ORG 
 Request System cc 
 discussion
 list(ARSList)"Subject 
   Command Process 
   
   
 03/02/2010 19:49  
   
   
 Please respond to 
 arsl...@arslist.o 
RG 
   
   




Hi,

 just don't forget, when you are running process with Active Link to
use the following syntax :

 $PROCESS$ @@:command

Cheers,
 Plamen Ivanov
 www.remedy.bg
 www.remedydevelopers.eu

On 3 Фев, 16:11, Pavan Kumar  wrote:
> C Special Run Process and
>
> $PROCESS$ commands
>
> Through the Run Process workflow action or by using $PROCESS$ in a Set
>
> Fields and Push Fields workflow action, you can run separate processes in
>
> AR System. In general, these actions are used to perform operations in
>
> support of your application.
>
> The following topics are provided:
>
>   Overview (page 240)
>
>   Run Process and $PROCESS$ syntax (page 240)
>
>   Syntax exception-Special commands with qualifications (page 241)
>
>   Table of Run Process and $PROCESS$ commands (page 242)
>
> For more information about how the Run Process action works, see the
>
> Integrating with Plug-ins and Third-Party Products guide.
>
> 240 Appendix C-Special Run Process and $PROCESS$ commands
>
> BMC Remedy Action Request System 7.0
>
> Overview
>
> Run Process and $PROCESS$ commands look and act like a process from the
>
> perspective of the workflow definition, but they do not actually cause
the
>
> system to run a process. Instead, the server "traps" these special
process
>
> names and performs the operations directly.
>
> Some commands are available only in the Run Process action, and others
are
>
> available only for $PROCESS$ in Set Fields and Push Fields actions. Some
are
>
> available in all workflow, and others are available in active links only.
Any
>
> action that is identified as being available in filters can be run only
from an
>
> active link using the "Run Process on the server" syntax to direct the
>
> command to be run on the server. The commands are really available on the
>
> server, not "to filters." For more information, see "Assigning values
from
>
> process results" on page 234.
>
> Run Process and $PROCESS$ syntax
>
> When using these commands, remember that they are case-sensitive. You
>
> must specify the commands exactly as they are listed, including
>
> capitalization. If incorrect capitalization is used, AR System will
attempt to
>
> run an external process with the given name.
>
> All of the commands in this section also follow the characteristics of a
process
>
> run from the command line. This means that each parameter needs to be
>
> gathered as a single argument on the command line:
>
>   If a parameter includes a space or a special character, you must put
>
> quotation marks around the value. Also surround any keywords with
>
> quotation marks in case the substituted value contains spaces or special
>
> characters.
>
>   If a value contains one or more quotation marks, you must double the
>
> quotation marks and put quotation marks around the entire value.
>
> Quotation marks are a special character.
>
> For example, you enter the following values as shown:
>
> Value Syntax
>
> AR System "AR System"
>
> AR "System" User "AR ""System"" User"
>
> $SCHEMA$ "$SCHEMA$"
>
> 
>
> From: Action Request System discussion list(ARSList) on behalf of Vani
Masilamani
> Sent: Wed 03/02/2010 19:31
> To: arsl...@arslist.org
> Subject: Need information on Application Command Process
>
> Hi All,
>
> Can anyone say about the Application Command Process

Re: SOLVED: Asset Security in ITSM (without Asset Module)

[Schon, Stuart]

As here does not have Asset yet he won't have access to any of the AST
forms and views so that's not a solution

 

You can add additional permissions above administrator but you need to
study the CMDB manuals and permission rules within the CMDB - its not
straight forward.

 

Stuart Schon

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS
Sent: Thursday, 4 February 2010 10:46
To: arslist@ARSLIST.ORG
Subject: SOLVED: Asset Security in ITSM (without Asset Module)

 

** 

Found this on the AST:Equipment screen, the People tab.  Press the Add
button it will let you select person or group.

 



From: Pargeter, Christie :CO IS 
Sent: Wednesday, February 03, 2010 3:37 PM
To: 'arslist@ARSLIST.ORG'
Subject: Asset Security in ITSM (without Asset Module)

Hi All - We have ITSM but not Asset yet we want to do some basic things
with the CMDB.  I am trying to set the security for one of our teams to
be able to update all the records in the Equipment table.  They have
Asset User with None as the license type.  They can create records but
not update them.  The ITSM Config Guide (pg 107) says they can "If user
belong to a Support Group that is associated to a CI as either supported
by, created by, or managed by."  How do I say that Group X can update
Equipment records or how do I build this relationship???

 

Thanks

 

ARS 7.1 p 6

ITSM 7.0.3 p 9 (Incident, Change, Problem)

Window 2003

MS SQ 2005

IIS/Tomcat

RKM 7.2 p 2

MidTier 7.1 p 6

 

 



Christie Pargeter 
Legacy Health 

IS - Programming

SR Technical Analyst

cparge...@lhs.org 

  1120 Building 

tel: 503-415-5149

 

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Re: New Remedy AR System Developers Forum

[pivanov]

That is right.
 There are resources like google groups, bmc communities groups and so
on, but i found that there are a lot of posts in other non-remedy
oriented forums, thats why i decided that is a good idea to create a
new one, which to gather that spead information.

Cheers,
 Plamen

On 4 Фев, 04:57, Daniel Bloom  wrote:
> I think it just seemed a good idea at the time
>
> I went to the site and it is in English.
>
> There are other forums in Europe based on it is nice to communicate in one's
> own language
> about these things, that I understand. I personally enjoy using Canadian, Eh
> :-)
>
> Most needs are met by the ARSlist, BMC Developer's network and sites that
> specialize in specific
> Related products. Of course there are several archives of posts. Must admit
> my first search for most things
> is Google, then zero in one whichever forum/archive coughed up the best
> results.
>
> That being said, why not try? At the end of the day in whatever timezone,
> either he finds an audience or he doesn't.
>
>  Dan
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org] On Behalf Of Easter, David
> Sent: February 3, 2010 10:27 AM
> To: arsl...@arslist.org
> Subject: Re: New Remedy AR System Developers Forum
>
> Hi Plamen,
>
>   Just curious - what was the perceived need for this new forum when the BMC
> Developer Network (BMC DN) already exists and is a structured forum where AR
> System development knowledge can be easily searched and used?
>
> http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and...
> tion_technologies/bmc_remedy_ar_system
>
>   Is there a slant to it that is different than the goals of the BMC DN?
>
> -David J. Easter
> Sr. Product Manager, Solution Strategy and Development BMC Software, Inc.
>  
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>  
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of pivanov
> Sent: Tuesday, February 02, 2010 10:52 PM
> To: arsl...@arslist.org
> Subject: Re: New Remedy AR System Developers Forum
>
> Dear Colleagues,
>
>  the link is 100% legal and i am not a spammer.
>  The idea of the forum is to make a little bit more structured forum, where
> the Remedy AR System development knowledge can be easily searched and used.
>
> Regards,
>  Plamen Ivanov
>  Owner ofwww.remedydevelopers.eu,www.remedy.bg Linkedin 
> profile:http://www.linkedin.com/in/plamenivanov
>
> On 3 Фев, 06:48, Vivek Sanckar N  wrote:
> > from first looks..it definitely seems to be a legitimate one :)
>
> > Regards,
>
> > Vivek Sanckar N
>
> > On Wed, Feb 3, 2010 at 4:33 AM, Jason Miller 
> wrote:
> > > ** So far I have been able to navigate the site without adding an
> > > exception in NoScript for FireFox.  That is kind of refreshing.
>
> > > 2010/2/2 Joe D'Souza 
>
> > > **
> > >> :-) Was just checking.. before I attempt to browse that site..
>
> > >> Thanks
>
> > >> Joe
>
> > >> -Original Message-
> > >> *From:* Action Request System discussion list(ARSList) [mailto:
> > >> arsl...@arslist.org]*on Behalf Of *Jason Miller
> > >> *Sent:* Tuesday, February 02, 2010 5:04 PM
> > >> *To:* arsl...@arslist.org
> > >> *Subject:* Re: New Remedy AR System Developers Forum
>
> > >> ** I clicked the link (with proper protection of course).  It looks
> > >> pretty legit to me.  It has Remedy content and doesn't mention V1gra
> anywhere.
>
> > >> 2010/2/2 LJ Longwing 
>
> > >>> I recognize the name (I think) as a linked in group poster
>
> > >>> -Original Message-
> > >>> From: Action Request System discussion list(ARSList)
>
> > >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
> > >> Answers Are"_
>
> > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
> > > Answers Are"_
>
> > __
> > _- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
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> > Are"- Скриване на цитирания текст -
>
> > - Показване на цитирания текст -
>
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Re: AIE job

[Jarl Grøneng]

You can use the aiexfer program..


C:\windows>aiexfer
usage:  -x  -l  -p 
[-rpcport ]
[-s  and -k  or -r ]
[-b ]
[-i -w  -c ]
[-d]

where:  Required parameters include the following
-x  server name is the name of AR System server where
   the Application Pending form resides;
-n  PORT NUMBER is the port that AR server is
   listening on;
-l  is logon name used to log on to the AR System server
-p  is the user's password;

To exchange data for a specific key or set of
keys, enter-s  is the name of the data
exchange session
-k  is the key to be exchanged
-r  is the AR System request ID for record to be exchanged

To activate a bulk data transfer for all keys
for a configured exchange, enter-b  is the
name of the data exchange session

To request an immediate transfer and wait for
a response, enter-i to call the wakeup port in AIE to activate
the exchange
-w  number of seconds to wait before checking for completion
   the default is 5;
-t Startup Type of the instance to be created
-sg To check if it is a part of server group
-c  count of retries when checking for completion
   the default is 3;
Note: the immediate response only returns an error code.

Refer to the AIE Admin Guide for a description of the error.
-d causes a diagnostic trace to be written to the command line.

C:\windows>


aiexfer -x "pcjag" -n "ARS_PCJAG(15000)_EIE_PCJAG_Inst_001" -l "admin"
-p 
"cYzqzdYALgaYfDCVO0I/n619ys4jzNkVAJtyBJNEab39QJVMvVRKsu27I2jnvkONqCJY5+YfAf88dmKJQtADdKGa2qXARqWTShDNCNc9G4cAShxVkWQOPw=="
-rpcport "15000" -b "PushXML_ComputerSystem" -RN

Regards,
Jarl


2010/2/3 Atul Vohra :
> Hi,
>
> We are on v7.1 and am wondering if an AIE job can be invoked from a command 
> line or a filter's run process.
>
> Regards
> Atul
>
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Re: Big fan of Remedy Developer Studio?

[Lyle Taylor]

Makes sense.  Thanks for responding.

Thanks,
Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Wednesday, February 03, 2010 7:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?

**
The latter.  Since the server on Linux can only be run on a 64-bit OS (and that 
is a technical restriction), the supported OS for the Mid-Tier (which parallels 
the server) is only the 64-bit Linux OS's.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, February 03, 2010 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?

**
Thanks for the clarification, David.  That seems like an odd requirements 
combination, since I would expect a 32-bit JVM to need 32-bit native libraries 
(the Remedy API libraries).  Any idea why it needs to run on a 64-bit OS?  For 
example, are there real technical reasons for this requirement, or was it more 
of a business requirement based on the installer and other aspects of AR System 
requiring 64-bit support, thus giving everything a common platform to run on - 
that is, more for the sake of consistency than for real compatibility?

Thanks,
Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Tuesday, February 02, 2010 6:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?

**
You're both correct.  In AR System 7.5.00, a Linux box running the Mid-Tier 
must be using a 64-bit version of the Linux OS.  However, on that 64-bit OS, 
the mid-tier is running inside a 32-bit JVM.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
re the Answers Are"_


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Re: New Remedy AR System Developers Forum

[Daniel Bloom]

I think it just seemed a good idea at the time

I went to the site and it is in English.

There are other forums in Europe based on it is nice to communicate in one's
own language 
about these things, that I understand. I personally enjoy using Canadian, Eh
:-)

Most needs are met by the ARSlist, BMC Developer's network and sites that
specialize in specific
Related products. Of course there are several archives of posts. Must admit
my first search for most things
is Google, then zero in one whichever forum/archive coughed up the best
results.

That being said, why not try? At the end of the day in whatever timezone,
either he finds an audience or he doesn't.

 Dan 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: February 3, 2010 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: New Remedy AR System Developers Forum

Hi Plamen,

  Just curious - what was the perceived need for this new forum when the BMC
Developer Network (BMC DN) already exists and is a structured forum where AR
System development knowledge can be easily searched and used?

http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_founda
tion_technologies/bmc_remedy_ar_system

  Is there a slant to it that is different than the goals of the BMC DN?

-David J. Easter
Sr. Product Manager, Solution Strategy and Development BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.
 
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of pivanov
Sent: Tuesday, February 02, 2010 10:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: New Remedy AR System Developers Forum

Dear Colleagues,

 the link is 100% legal and i am not a spammer.
 The idea of the forum is to make a little bit more structured forum, where
the Remedy AR System development knowledge can be easily searched and used.

Regards,
 Plamen Ivanov
 Owner of www.remedydevelopers.eu, www.remedy.bg  Linkedin profile:
http://www.linkedin.com/in/plamenivanov


On 3 Фев, 06:48, Vivek Sanckar N  wrote:
> from first looks..it definitely seems to be a legitimate one :)
>
> Regards,
>
> Vivek Sanckar N
>
>
>
>
>
> On Wed, Feb 3, 2010 at 4:33 AM, Jason Miller 
wrote:
> > ** So far I have been able to navigate the site without adding an 
> > exception in NoScript for FireFox.  That is kind of refreshing.
>
> > 2010/2/2 Joe D'Souza 
>
> > **
> >> :-) Was just checking.. before I attempt to browse that site..
>
> >> Thanks
>
> >> Joe
>
> >> -Original Message-
> >> *From:* Action Request System discussion list(ARSList) [mailto:
> >> arsl...@arslist.org]*on Behalf Of *Jason Miller
> >> *Sent:* Tuesday, February 02, 2010 5:04 PM
> >> *To:* arsl...@arslist.org
> >> *Subject:* Re: New Remedy AR System Developers Forum
>
> >> ** I clicked the link (with proper protection of course).  It looks 
> >> pretty legit to me.  It has Remedy content and doesn't mention V1gra
anywhere.
>
> >> 2010/2/2 LJ Longwing 
>
> >>> I recognize the name (I think) as a linked in group poster
>
> >>> -Original Message-
> >>> From: Action Request System discussion list(ARSList)
>
> >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the 
> >> Answers Are"_
>
> > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the 
> > Answers Are"_
>
> __
> _- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org 
> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers 
> Are"- Скриване на цитирания текст -
>
> - Показване на цитирания текст -


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Re: Big fan of Remedy Developer Studio?

[Easter, David]

The latter.  Since the server on Linux can only be run on a 64-bit OS (and that 
is a technical restriction), the supported OS for the Mid-Tier (which parallels 
the server) is only the 64-bit Linux OS's.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, February 03, 2010 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?

**
Thanks for the clarification, David.  That seems like an odd requirements 
combination, since I would expect a 32-bit JVM to need 32-bit native libraries 
(the Remedy API libraries).  Any idea why it needs to run on a 64-bit OS?  For 
example, are there real technical reasons for this requirement, or was it more 
of a business requirement based on the installer and other aspects of AR System 
requiring 64-bit support, thus giving everything a common platform to run on - 
that is, more for the sake of consistency than for real compatibility?

Thanks,
Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Tuesday, February 02, 2010 6:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?

**
You're both correct.  In AR System 7.5.00, a Linux box running the Mid-Tier 
must be using a 64-bit version of the Linux OS.  However, on that 64-bit OS, 
the mid-tier is running inside a 32-bit JVM.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
re the Answers Are"_


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Re: Re : AIE job

[Atul Vohra]

Thanks - Yes that is where I am now and think that is the answer.




-Original Message-
From: "Frex Popo" [frexp...@yahoo.fr]
Date: 02/03/2010 02:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Re : AIE job

** Was trying to do something similar but never had the chance to test it...
 
The administration guide has a chapter on Activating event driven data 
exchanges using eiexfer utility on page 73. If I understood the question that 
is :)

Have a read through it, it might be what you are after.
 

--- En date de : Mer 3.2.10, Atul Vohra  a écrit :


De: Atul Vohra 
Objet: AIE job
À: arslist@ARSLIST.ORG
Date: Mercredi 3 Février 2010, 2h11

Hi,

We are on v7.1 and am wondering if an AIE job can be invoked from a command 
line or a filter's run process.

Regards
Atul

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Re: Discovery and CMDB

[Nicky Madjarov]

Well,

Asset statuses are very confusing, the actual field is called 
cilifecyclestatus, so judge from the name, I generally advice a limited use, 
because if you switch it "Down", it will most likely be replacing "Deployed", 
and you will create a hudge mess, Down does not mean that the asset is no 
longed deployed. Use CI outage information to maintain operational status, like 
up/down/maintenance etc.

Regards,

Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com
  - Original Message - 
  From: patrick zandi 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Wednesday, February 03, 2010 4:10 PM
  Subject: Re: Discovery and CMDB


  ** 
  Maybe I am getting confused with the "pingable" statement. 
  CMDB is not pinging anything, Configuration Discovery does not ping anything
  Foundation discovery will ping something, but I have never seen an asset in 
the down status due to the FD not reaching a host that it previously created a 
CI for.

  This is a good question.. I do not know what the Trigger is for that..  
except a manual one. or a preconfigured one maybe..


  On Wed, Feb 3, 2010 at 12:50 PM, Kathy Morris  wrote:

** 

Ok - then when the status is "Down" - I read in the BMC documentation is 
defined as "the CI is down, but not yet in maintenance."  "Down" is not a 
location that describes where the asset is at.  It's a little confusing.

So the user is marking any server that is not pingable as down.  But the 
issue is - the server can be up even though it is not pingable.  Down is 
tricky How is this info captured in Asset Management?


In a message dated 2/2/2010 4:54:52 P.M. Eastern Standard Time, 
remedy...@gmail.com writes:
  ** 
  the cmdb assets are based on where they are at, not whether they are up?

  monitoring is one side (Patrol, Ca-unicenter, Whatever) up / down and 
overall status uptime etc.

  Asset is different: ordered, recieved, being assembled, deployed, 
in-repair, down, endof life, transferred, delete, in inventory.

  Where is the server in the process...


  On Tue, Feb 2, 2010 at 4:12 PM, Koyb P. Liabt  wrote:

** 
If a server was discovered and marked as "deployed" and then later is 
not pingable - what status would you give this server?
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"_ 



  -- 
  Patrick Zandi
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Are"_
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SOLVED: Asset Security in ITSM (without Asset Module)

[Pargeter, Christie :CO IS]

Found this on the AST:Equipment screen, the People tab.  Press the Add
button it will let you select person or group.



From: Pargeter, Christie :CO IS 
Sent: Wednesday, February 03, 2010 3:37 PM
To: 'arslist@ARSLIST.ORG'
Subject: Asset Security in ITSM (without Asset Module)


Hi All - We have ITSM but not Asset yet we want to do some basic things
with the CMDB.  I am trying to set the security for one of our teams to
be able to update all the records in the Equipment table.  They have
Asset User with None as the license type.  They can create records but
not update them.  The ITSM Config Guide (pg 107) says they can "If user
belong to a Support Group that is associated to a CI as either supported
by, created by, or managed by."  How do I say that Group X can update
Equipment records or how do I build this relationship???
 
Thanks
 
ARS 7.1 p 6
ITSM 7.0.3 p 9 (Incident, Change, Problem)
Window 2003
MS SQ 2005
IIS/Tomcat
RKM 7.2 p 2
MidTier 7.1 p 6
 
 


Christie Pargeter 
Legacy Health 
IS - Programming
SR Technical Analyst
cparge...@lhs.org 
  1120 Building 
tel: 503-415-5149   
 

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Re: Asset Security in ITSM (without Asset Module)

[Roger Justice]

That relationship is an Asset Management relationship. In CMDB 2.1 the 
OOTB permission to modify CIs is the Administrator role.



-Original Message-
From: Pargeter, Christie :CO IS 
To: arslist@ARSLIST.ORG
Sent: Wed, Feb 3, 2010 6:37 pm
Subject: Asset Security in ITSM (without Asset Module)


**
Hi All - We have ITSM but not Asset yet we want to do some basic things 
with the CMDB.  I am trying to set the security for one of our teams to 
be able to update all the records in the Equipment table.  They have 
Asset User with None as the license type.  They can create records but 
not update them.  The ITSM Config Guide (pg 107) says they can "If user 
belong to a Support Group that is associated to a CI as either 
supported by, created by, or managed by."  How do I say that Group X 
can update Equipment records or how do I build this relationship???

 
Thanks
 

ARS 7.1 p 6
ITSM 7.0.3 p 9 (Incident, Change, Problem)
Window 2003
MS SQ 2005
IIS/Tomcat
RKM 7.2 p 2
MidTier 7.1 p 6

 
 


Christie Pargeter 
Legacy Health
IS - Programming
SR Technical Analyst
cparge...@lhs.org

  1120 Building

tel: 503-415-5149


 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"_


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Asset Security in ITSM (without Asset Module)

[Pargeter, Christie :CO IS]

Hi All - We have ITSM but not Asset yet we want to do some basic things
with the CMDB.  I am trying to set the security for one of our teams to
be able to update all the records in the Equipment table.  They have
Asset User with None as the license type.  They can create records but
not update them.  The ITSM Config Guide (pg 107) says they can "If user
belong to a Support Group that is associated to a CI as either supported
by, created by, or managed by."  How do I say that Group X can update
Equipment records or how do I build this relationship???
 
Thanks
 
ARS 7.1 p 6
ITSM 7.0.3 p 9 (Incident, Change, Problem)
Window 2003
MS SQ 2005
IIS/Tomcat
RKM 7.2 p 2
MidTier 7.1 p 6
 
 


Christie Pargeter 
Legacy Health 
IS - Programming
SR Technical Analyst
cparge...@lhs.org 
  1120 Building 
tel: 503-415-5149   
 

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Locations in Discovery

[Koyb P. Liabt]

Hi,
 
Can you configure the Discovery Foundation tool to discover a  location?
 
 

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Re: Discovery and CMDB

[patrick zandi]

Maybe I am getting confused with the "pingable" statement.
CMDB is not pinging anything, Configuration Discovery does not ping anything
Foundation discovery will ping something, but I have never seen an asset in
the down status due to the FD not reaching a host that it previously created
a CI for.

This is a good question.. I do not know what the Trigger is for that..
except a manual one. or a preconfigured one maybe..

On Wed, Feb 3, 2010 at 12:50 PM, Kathy Morris wrote:

> **
>
> Ok - then when the status is "Down" - I read in the BMC documentation is
> defined as "the CI is down, but not yet in maintenance."  "Down" is not a
> location that describes where the asset is at.  It's a little confusing.
>
> So the user is marking any server that is not pingable as down.  But the
> issue is - the server can be up even though it is not pingable.  Down is
> tricky How is this info captured in Asset Management?
>
>
>  In a message dated 2/2/2010 4:54:52 P.M. Eastern Standard Time,
> remedy...@gmail.com writes:
>
> **
>  the cmdb assets are based on where they are at, not whether they are up?
>
> monitoring is one side (Patrol, Ca-unicenter, Whatever) up / down and
> overall status uptime etc.
>
> Asset is different: ordered, recieved, being assembled, deployed,
> in-repair, down, endof life, transferred, delete, in inventory.
>
> Where is the server in the process...
>
> On Tue, Feb 2, 2010 at 4:12 PM, Koyb P. Liabt  wrote:
>
>> **
>> If a server was discovered and marked as "deployed" and then later is not
>> pingable - what status would you give this server?
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
>
>
>
>
> --
> Patrick Zandi
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
>  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>



-- 
Patrick Zandi

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Re: Please guide how to resolve issues

[Brittain, Mark]

Based on menu selections (e.g. Status) you could do an active link change field 
that makes these field required.

Mark


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Wednesday, February 03, 2010 2:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Please guide how to resolve issues

The short answer is that you could add active links that check that these 
fields have a value when your criteria are met and then display an error to the 
user indicating what field needs to be filled in.  You could also potentially 
do it in a filter, but that would only be necessary if the Incident could be 
resolved or closed by a method other than manually within the application.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Tuesday, February 02, 2010 10:00 PM
To: arslist@ARSLIST.ORG
Subject: Please guide how to resolve issues

**
Hi there,
Can anybody tell me how to resolve the following issues.

1) On critical incidents, Down Time Start and End date should be mandatory 
while resolving the case

2) While closing the incident (Critical), Tier 3 classification should be 
mandatory


Thanks & Regards

Amanullah
Software Consultant
IT Application and Enterprise Management
Emirates NBD
Desk: +971 4 2092634
Mobile: +971 50 2182455



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Re: Big fan of Remedy Developer Studio?

[Lyle Taylor]

Thanks for the clarification, David.  That seems like an odd requirements 
combination, since I would expect a 32-bit JVM to need 32-bit native libraries 
(the Remedy API libraries).  Any idea why it needs to run on a 64-bit OS?  For 
example, are there real technical reasons for this requirement, or was it more 
of a business requirement based on the installer and other aspects of AR System 
requiring 64-bit support, thus giving everything a common platform to run on - 
that is, more for the sake of consistency than for real compatibility?

Thanks,
Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Tuesday, February 02, 2010 6:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Big fan of Remedy Developer Studio?

**
You're both correct.  In AR System 7.5.00, a Linux box running the Mid-Tier 
must be using a 64-bit version of the Linux OS.  However, on that 64-bit OS, 
the mid-tier is running inside a 32-bit JVM.

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
re the Answers Are"_


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Re: How to allow a specific character as first character?

[Lyle Taylor]

I think the - is matching the first expression, since the '-' is not a 
number, which accounts for the false negative.  I'm starting to think that you 
may not be able to take this approach using SQL expressions - the expression 
syntax for pattern matching is simply too simplistic and not suited to this 
type of operation.  That said, though, which database are you using?  Some 
databases have extended pattern matching syntax.

Otherwise, if you really want to do it in SQL, you may be stuck with taking the 
approach outlined by Misi and look for positive matches rather than negative 
matches.  The catch there is you have to specify all possible number lengths.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mark Milke
Sent: Wednesday, February 03, 2010 1:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to allow a specific character as first character?

Lyle,

>That said, if your approach is to match the opposite and negate it, then that 
>might work.
>If so, then you might be able to do it like this:

> 'Field1' LIKE  "%[^0-9]%" OR 'Field1' LIKE  "[^-]%[^0-9]%"

Yes, I want to match the opposite to show an error message.

The suggested qualification isn't working however.

The qualification 'Field1' LIKE  "%[^0-9]%" OR 'Field1' LIKE  "[^-]%
[^0-9]%" works just fine to prevent users from entering alpha
characters. Unfortunately it also prevents strings like - for some
reason...

The qualification 'Field 1' LIKE  "[^-]%" AND 'Field 1' LIKE  "%
[^0-9]%" is very close to what I'm looking for, but it allows input
like -m000 for some reason.

@Misi

I'm don't want to use patterns, because they generate a very user
unfriendly error messages.

I'm trying to avoid specyfing all possiblities. If the wildcards work
as documented, then it should be possible to tackle the problem
without it.

Mark

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Re: Please guide how to resolve issues

[Lyle Taylor]

The short answer is that you could add active links that check that these 
fields have a value when your criteria are met and then display an error to the 
user indicating what field needs to be filled in.  You could also potentially 
do it in a filter, but that would only be necessary if the Incident could be 
resolved or closed by a method other than manually within the application.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Tuesday, February 02, 2010 10:00 PM
To: arslist@ARSLIST.ORG
Subject: Please guide how to resolve issues

**
Hi there,
Can anybody tell me how to resolve the following issues.

1) On critical incidents, Down Time Start and End date should be mandatory 
while resolving the case

2) While closing the incident (Critical), Tier 3 classification should be 
mandatory


Thanks & Regards

Amanullah
Software Consultant
IT Application and Enterprise Management
Emirates NBD
Desk: +971 4 2092634
Mobile: +971 50 2182455



DISCLAIMER:"This e-mail message including any of its attachments is intended 
solely for the addressee(s) and may contain privileged information. If you are 
not the addressee or you have received this email message in error, please 
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authorized to read, copy, disseminate, distribute or use this e-mail message or 
any attachment to it in any manner and must delete the email and destroy any 
hard copies of it. This e-mail message does not contain financial instructions 
or commitments of any kind. Any views expressed in this message are those of 
the individual sender and do not necessarily reflect the views of Emirates NBD 
PJSC, or any other related subsidiaries, entities or persons."
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Re: New Remedy AR System Developers Forum

[Joe D'Souza]

Thanks for the clarifications.. I was just checking.. I did join a list once
called Remedy New Cafe or something like that, that was originally not bad,
but later probably abandoned by its moderators and is now a breeding ground
for spam..

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of pivanov
Sent: Wednesday, February 03, 2010 2:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: New Remedy AR System Developers Forum


Right

On Feb 3, 9:31 am, Terje Moglestue  wrote:
> Joe,
> We have had a drink or two on more than one RUG. I have been on this list
since 1994 and ARS developer since version 2.1. No spam my friend - just not
been active on the list for the last few years.
>
> Terje
>
> Terje Moglestue
> te...@moglestue.com
> -- Sent from my Palm Prē
>
> Joe D'Souza wrote:
>
> Is this a spam mail by any chance?
>
> I do not recognize this person as a regular poster, and hence avoided
>
> clicking on that link.
>
> Joe
>
>
>
> -Original Message-
>
> From: Action Request System discussion list(ARSList)
>
> [mailto:arsl...@arslist.org]on Behalf Of pivanov
>
> Sent: Tuesday, February 02, 2010 5:55 AM
>
> To: arsl...@arslist.org
>
> Subject: New Remedy AR System Developers Forum
>
> Dear Colleagues,
>
>  i want to introduce you a New Remedy AR System Developers Forum :
>
> www.remedydevelopers.eu. Hope to be useful for someone :)
>
> Regards,
>
>  Plamen Ivanov
>
>  (Пламен Иванов)

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Re: Oracle / ARS thread linking

[Nicky Madjarov]

Gavin,

I'd rather look at oracle top sql's to find if anything is creating an unusual 
load, then you can possibly match what you find to a remedy sql log based on 
the sql statement itself.
How old is your application, how much data is there?

Regards,

Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com
  - Original Message - 
  From: Coleman, Gavin 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Wednesday, February 03, 2010 9:22 AM
  Subject: Oracle / ARS thread linking


  ** 
  Hi List - we've been having a few problems with our Remedy systems and I 
could do with some advice. We have recently experienced a massive slowdown on 
two consecutive days of our production system. We have tied this to a database 
problem. There has been an Oracle process that has been taking up 60-70% of our 
DB CPU. This process was triggered by ARADMIN user. During this slowdown, our 
Application Servers have shown no significant jump in CPU usage.

   

  Is there a way in Oracle to tie the Oracle "thread ID" back to an ARS thread 
ID? I.e. If I switch on logging by thread on my application servers, this gives 
me the thread ID and everything that is being processed by that thread. Can I 
identify that thread number in Oracle in anyway? If I could, then I could 
potentially narrow down what could have caused this slowdown.

   

  Remedy 6.3 Patch 18 (windows  2003)

  Oracle 9.2.0.6.4 (AIX)

   

  Thanks for your help,

   

  Gavin Coleman

  Senior Analyst/Programmer 

  Computacenter (UK) Ltd

  Services & Solutions

  Hatfield Avenue

  Hatfield, Hertfordshire, AL10 9TW, United Kingdom

  T: +44 (0) 1707 631662

  E: gavin.cole...@computacenter.com

  W: www.computacenter.com 

   


  **
  COMPUTACENTER PLC is registered in England and Wales with the registered 
number 03110569. Its registered office is at Hatfield Business Park, Hatfield 
Avenue, Hatfield, Hertfordshire AL10 9TW
  COMPUTACENTER (UK) Limited is registered in England and Wales with the 
registered number 01584718. Its registered office is at Hatfield Business Park, 
Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
  COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with 
the registered number 3434654. Its registered office is at Hatfield Business 
Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
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registered number 3798091. Its registered office is at Hatfield Business Park, 
Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW

  The contents of this email are intended for the named addressee only.
  It contains information which may be confidential and which may also be 
privileged.
  Unless you are the named addressee (or authorised to receive mail for the 
addressee) you may not copy or use it, or disclose it to anyone else.
  If you receive it in error please notify us immediately and then destroy it.
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Re: Big fan of Remedy Developer Studio?

[Jason Miller]

Good point.  We have not had Record Object Relationships turned on.  Maybe I
was having a hard time turning it on because of bad memories with the old
Sync Search Database and I didn't want to wait for the relationships to
build after the first ARS restart.  We have been using ARInside finding
relationships and troubleshooting so there wasn't a real need.

That said your email inspired me to turn it on for our new ITSM 7.6
playground.  I was surprised that it only took 40 minutes for a
Incident/CM/Asset/SLM.  It took over 30 hours for ARInside, obviously ARS
has the advantage being built in and storing to a db.  It went so well I
turned it on for our real test env (ARS 7.5, HD6/AM6/SLA6 and a ton of
custom apps) and it only took 12 minutes.

Do you have Relationship turned on for your production env?  I would imaging
there should not be a noticeable impact with it turned on but you never
know.  At 12 minutes (and probably less since our prod is beefier than test)
I may just turn it on the next time we do MS patching?

I have just started to look at it but so far I am enjoying all of the
features that are now available (Search, Relationships, Analyze).

Thanks Rod!
Jason


On Tue, Feb 2, 2010 at 6:43 PM, Rod Harris  wrote:

> Jason,
>
> I agree, there are a lot of great features in the new dev studio and
> its worth taking the time to get used to them. I think you missed the
> most important new feature for me though. That is the ability to "Show
> Relationships" and then easily navigate to the related workflow. This
> feature allows me to load a form and then do a top down drill in to
> all of the workflow on the form. If I want to change or remove a field
> I click on the show relationships menu of the field and it brings up a
> list of all of the references. If I have an active link I can do a
> show relationships and find all the fields and active link guides
> related to the active link. If I want to change what happens when a
> button clicks I bring up all of the related workflow for the button.
> This is a far more intuitive way to work than the old admin tool. I
> loved the old admin tool and became pretty proficient at using it but
> I would never go back now.
>
> I think there is a huge increase in efficiency to be had from using
> the "show relationships" function effectively. It is worth taking your
> time to learn how to use it, it will repay the investment many times
> over. I have noticed a substantial reduction in debugging time. Show
> relationships means less bugs and much quicker troubleshooting of the
> bugs that do get through. I know we used to have a limited show
> relationships feature in the admin tool but that wasn't updated in
> realtime, wasn't reliable nor as comprehensive as the new function. It
> gets my vote for the most significant advantage of dev studio over
> admin. Coming in second would probably the ability to update selected
> properties of a whole bunch of fields at once. Honourable mentions to
> the outline view, the online help & syntax checking (fix the bugs in
> it though) and to the ability to open lots of workflow views with
> different searches etc.
>
> The down side of Dev studio is the number of quite fundamental bugs
> still in it. All of them have workarounds but I'm looking forward to
> the soon to be released patch 4 to hopefully fix a lot of them. It
> also uses a lot more memory than the admin tool. I'm finding that a
> 1Gig machine is not enough any more, even under windows XP.
>
> The other benefits of 7.5 that really impress me lately are the
> improvements made to the mid-tier. I have made the decision to phase
> out the User tool for not just my end-users but for myself as well.
> The performance, stability, re-caching and logging capabilities of the
> web client are now in my opinion better than the 7.5 user tool. I love
> the ability to close the logging window to start a fresh log instead
> of having to jump in to options and change the log file name. I love
> that I don't need to log out to have my changes take in the web
> client. I love that all the new 7.5 user interface features work in
> the web. I love that the web client now works on browsers other than
> IE.
>
> While I'm on the subject of developer productivity improvements I'd
> like to plug another one of Misi's free utilities. I have just found
> out how useful Misi's web based utility for generating lots of change
> fields active links automatically. I have been copying and pasting all
> of the fields I want to create a change fields entry for into a
> temporary view. Creating a def file, and then specifying the view name
> as a parameter for creating the appropriate active link def file. It
> sure beats endless button clicking to create a bunch of change fields.
> I still use rrrChive a lot also. It's an unbeatable utility for server
> migrations and for keeping a dev environment in sync with prod.
>
> I'm pretty optimistic about the future of Remedy development at the moment.
>
>

Re: Discovery and CMDB

[Kathy Morris]

Ok - then when the status is "Down" - I read in the BMC documentation is  
defined as "the CI is down, but not yet in maintenance."  "Down" is  not a 
location that describes where the asset is at.  It's a little  confusing.
 
So the user is marking any server that is not pingable as down.   But the 
issue is - the server can be up even though it is not pingable.   Down is 
tricky How is this info captured in Asset Management?
 
 
 
In a message dated 2/2/2010 4:54:52 P.M. Eastern Standard Time,  
remedy...@gmail.com writes:

**  
the cmdb assets are based on where they are at, not whether they are  up?
 
monitoring is one side (Patrol, Ca-unicenter, Whatever) up / down and  
overall status uptime etc.
 
Asset is different: ordered, recieved, being assembled, deployed,  
in-repair, down, endof life, transferred, delete, in inventory.
 
Where is the server in the process...


On Tue, Feb 2, 2010 at 4:12 PM, Koyb P. Liabt <_tekkyto...@aol.com_ 
(mailto:tekkyto...@aol.com) > wrote:

**   
 
If a server was discovered and marked as "deployed" and then later is  not 
pingable - what status would you give this  server?

_Platinum Sponsor: _rmisoluti...@verizon.net_ 
(mailto:rmisoluti...@verizon.net)  ARSlist: "Where the Answers Are"_  




-- 
Patrick Zandi
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AW: Error while starting a server group member

[Conny Martin]

IMHO this is related to the "processes" and "sessions" parameter on the
oracle-db. You're running out of available oracle processes.
 
HTH
 
Kind Regards Conny



Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von SriSamSri Appecherla
Gesendet: Mittwoch, 3. Februar 2010 17:23
An: arslist@ARSLIST.ORG
Betreff: Error while starting a server group member


** 
Hi Listers,
 
I am getting the following error when I start the AR server. The server
is a server group member. At any point of time, only one server comes up
fine, while the other shows this error. However, the DB client is able
to connect to the DB using ARS credentials without any problem from both
the hosts.
 
Wed Feb  3 11:09:11 2010  PreloadTableThread : Failure while trying to
connect to the SQL database.
Please ensure the SQL database is running or contact the Database
Administrator for help (ARERR 550)
Wed Feb  3 11:09:11 2010 Preload Tables Thread DB access
Wed Feb  3 11:09:11 2010 ORA-12516: TNS:listener could not find
available handler with matching protocol stack
 
 
Platform: Sun Solaris 10
DB :  Oracle 11g
ARS : 7.5
 
Appreciate your help.

Regards,
SriSamSri Appecherla
Mobile# +91 988 480 4001
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

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Error while starting a server group member

[SriSamSri Appecherla]

Hi Listers,

I am getting the following error when I start the AR server. The server is a
server group member. At any point of time, only one server comes up fine,
while the other shows this error. However, the DB client is able to connect
to the DB using ARS credentials without any problem from both the hosts.

Wed Feb  3 11:09:11 2010  PreloadTableThread : Failure while trying to
connect to the SQL database.
Please ensure the SQL database is running or contact the Database
Administrator for help (ARERR 550)
Wed Feb  3 11:09:11 2010 Preload Tables Thread DB access
Wed Feb  3 11:09:11 2010 ORA-12516: TNS:listener could not find
available handler with matching protocol stack


*Platform: Sun Solaris 10*
*DB :  Oracle 11g*
*ARS : 7.5*

Appreciate your help.

Regards,
SriSamSri Appecherla
Mobile# +91 988 480 4001

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Re: Row Level Permissions in ITSM 7.01

[Charles Baldi]

I had to do this through customization.  In my case I chose to us a dynamic
group because I had to control access to specific fields in an Incident.  If
you want to control access to the whole Incident you will need to convert
the Support Group ID into an ARS group id (people permission groups form)
and then add/remove the id to/from the Assignee Group (112) field.  I don't
know of an out-of-box way to restrict access to specific support groups.

Regards,
Chuck Baldi

On Wed, Feb 3, 2010 at 7:43 AM, Frank Caruso  wrote:

> **
> I have been asked whether ITSM out-of-the box can restrict the viewing of
> certain Incident records by assigned group. I completely understand the
> concept of the Assigned Group field (112) but was wondering if there is
> another way of doing this in ITSM. We also do not want to use more than one
> Company.
>
> End users are looking to have records that are assigned to a certain
> support only be visible by "Admin" type users. They also want the submitters
> of those incidents to have visibility into the incident.
>
> Thank you
>
> Frank Caruso
> Iraq
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

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OT - New Remedy AR System Developers Forum

[Sanford, Claire]

Plamen must be new around these here parts...  

We don't take well to change here in RemedyLand and we already have several 
resources available...   

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Wednesday, February 03, 2010 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: New Remedy AR System Developers Forum

Hi Plamen,

  Just curious - what was the perceived need for this new forum when the BMC 
Developer Network (BMC DN) already exists and is a structured forum where AR 
System development knowledge can be easily searched and used?

http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system

  Is there a slant to it that is different than the goals of the BMC DN?

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
 
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of pivanov
Sent: Tuesday, February 02, 2010 10:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: New Remedy AR System Developers Forum

Dear Colleagues,

 the link is 100% legal and i am not a spammer.
 The idea of the forum is to make a little bit more structured forum,
where the Remedy AR System development knowledge can be easily
searched and used.

Regards,
 Plamen Ivanov
 Owner of www.remedydevelopers.eu, www.remedy.bg  Linkedin profile:
http://www.linkedin.com/in/plamenivanov


On 3 Фев, 06:48, Vivek Sanckar N  wrote:
> from first looks..it definitely seems to be a legitimate one :)
>
> Regards,
>
> Vivek Sanckar N
>
>
>
>
>
> On Wed, Feb 3, 2010 at 4:33 AM, Jason Miller  wrote:
> > ** So far I have been able to navigate the site without adding an exception
> > in NoScript for FireFox.  That is kind of refreshing.
>
> > 2010/2/2 Joe D'Souza 
>
> > **
> >> :-) Was just checking.. before I attempt to browse that site..
>
> >> Thanks
>
> >> Joe
>
> >> -Original Message-
> >> *From:* Action Request System discussion list(ARSList) [mailto:
> >> arsl...@arslist.org]*on Behalf Of *Jason Miller
> >> *Sent:* Tuesday, February 02, 2010 5:04 PM
> >> *To:* arsl...@arslist.org
> >> *Subject:* Re: New Remedy AR System Developers Forum
>
> >> ** I clicked the link (with proper protection of course).  It looks pretty
> >> legit to me.  It has Remedy content and doesn't mention V1gra anywhere.
>
> >> 2010/2/2 LJ Longwing 
>
> >>> I recognize the name (I think) as a linked in group poster
>
> >>> -Original Message-
> >>> From: Action Request System discussion list(ARSList)
>
> >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> >> Are"_
>
> > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> > Are"_
>
> ___-
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> Скриване на цитирания текст -
>
> - Показване на цитирания текст -

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Re: Oracle / ARS thread linking

[Axton]

Based on the sql being executed, you can speculate which queue is executing
the sql.  As for a systematic way to tie an oracle session to a remedy
thread to a remedy queue/remedy user, I know of none.  It would be nice if
the thread logging collected this information.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

On Wed, Feb 3, 2010 at 9:02 AM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote:

> I do it by having select access to a couple of system views in Oracle.  Not
> all DBA(s) will give access to these views, so you may have to ask nicely ;)
>
> The following will show you what SQL has taken time to complete (I forget
> the threshold on Oracle that makes it show up in this view)
>   select * from V$SESSION_LONGOPS Order By Start_Time DESC
> If it is not in there and is still running you could also use
>   select * from V$SESSION where Status='ACTIVE' Order By Logon_Time DESC
>
> Either one of those should give you the SQL_ID.  With that you should be
> able to see what is actually being executed.
>   select * from v$SQL where SQL_ID = '7wj5xv851kq9c' -- use the SQL_ID from
> one of the above queries
>
> The V$SESSION_LONGOPS view will also give you the time remaining and
> elapsed_seconds of that SQL statement.
>
> Fred
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Coleman, Gavin
> Sent: Wednesday, February 03, 2010 8:23 AM
> To: arslist@ARSLIST.ORG
> Subject: Oracle / ARS thread linking
>
> **
> Hi List - we've been having a few problems with our Remedy systems and I
> could do with some advice. We have recently experienced a massive slowdown
> on two consecutive days of our production system. We have tied this to a
> database problem. There has been an Oracle process that has been taking up
> 60-70% of our DB CPU. This process was triggered by ARADMIN user. During
> this slowdown, our Application Servers have shown no significant jump in CPU
> usage.
>
> Is there a way in Oracle to tie the Oracle "thread ID" back to an ARS
> thread ID? I.e. If I switch on logging by thread on my application servers,
> this gives me the thread ID and everything that is being processed by that
> thread. Can I identify that thread number in Oracle in anyway? If I could,
> then I could potentially narrow down what could have caused this slowdown.
>
> Remedy 6.3 Patch 18 (windows  2003)
> Oracle 9.2.0.6.4 (AIX)
>
> Thanks for your help,
>
> Gavin Coleman
> Senior Analyst/Programmer
> Computacenter (UK) Ltd
> Services & Solutions
> Hatfield Avenue
> Hatfield, Hertfordshire, AL10 9TW, United Kingdom
> T: +44 (0) 1707 631662
> E: gavin.cole...@computacenter.com
> W: www.computacenter.com
>
>
> **
> COMPUTACENTER PLC is registered in England and Wales with the registered
> number 03110569. Its registered office is at Hatfield Business Park,
> Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
> COMPUTACENTER (UK) Limited is registered in England and Wales with the
> registered number 01584718. Its registered office is at Hatfield Business
> Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
> COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with
> the registered number 3434654. Its registered office is at Hatfield Business
> Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
> COMPUTACENTER (FMS) Limited is registered in England and Wales with the
> registered number 3798091. Its registered office is at Hatfield Business
> Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
>
> The contents of this email are intended for the named addressee only.
> It contains information which may be confidential and which may also be
> privileged.
> Unless you are the named addressee (or authorised to receive mail for the
> addressee) you may not copy or use it, or disclose it to anyone else.
> If you receive it in error please notify us immediately and then destroy
> it.
> Computacenter information is available from: http://www.computacenter.com
> **
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
>
> ___
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> Sponsor:rmisoluti...@verizon.netARSlist: 
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Re: New Remedy AR System Developers Forum

[Easter, David]

Hi Plamen,

  Just curious - what was the perceived need for this new forum when the BMC 
Developer Network (BMC DN) already exists and is a structured forum where AR 
System development knowledge can be easily searched and used?

http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system

  Is there a slant to it that is different than the goals of the BMC DN?

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
 
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of pivanov
Sent: Tuesday, February 02, 2010 10:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: New Remedy AR System Developers Forum

Dear Colleagues,

 the link is 100% legal and i am not a spammer.
 The idea of the forum is to make a little bit more structured forum,
where the Remedy AR System development knowledge can be easily
searched and used.

Regards,
 Plamen Ivanov
 Owner of www.remedydevelopers.eu, www.remedy.bg  Linkedin profile:
http://www.linkedin.com/in/plamenivanov


On 3 Фев, 06:48, Vivek Sanckar N  wrote:
> from first looks..it definitely seems to be a legitimate one :)
>
> Regards,
>
> Vivek Sanckar N
>
>
>
>
>
> On Wed, Feb 3, 2010 at 4:33 AM, Jason Miller  wrote:
> > ** So far I have been able to navigate the site without adding an exception
> > in NoScript for FireFox.  That is kind of refreshing.
>
> > 2010/2/2 Joe D'Souza 
>
> > **
> >> :-) Was just checking.. before I attempt to browse that site..
>
> >> Thanks
>
> >> Joe
>
> >> -Original Message-
> >> *From:* Action Request System discussion list(ARSList) [mailto:
> >> arsl...@arslist.org]*on Behalf Of *Jason Miller
> >> *Sent:* Tuesday, February 02, 2010 5:04 PM
> >> *To:* arsl...@arslist.org
> >> *Subject:* Re: New Remedy AR System Developers Forum
>
> >> ** I clicked the link (with proper protection of course).  It looks pretty
> >> legit to me.  It has Remedy content and doesn't mention V1gra anywhere.
>
> >> 2010/2/2 LJ Longwing 
>
> >>> I recognize the name (I think) as a linked in group poster
>
> >>> -Original Message-
> >>> From: Action Request System discussion list(ARSList)
>
> >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> >> Are"_
>
> > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> > Are"_
>
> ___-
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> Скриване на цитирания текст -
>
> - Показване на цитирания текст -

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[no subject]

[Susan Palmer]

Dan does monitor the list, but Dan also works!  The posts are not 'approved'
before we see them and occasionally someone posts something inappropriate.

But I have to wonder why you clicked on a link contained in an email with no
subject that did not appear to be legitimate to begin with.  Thanks for
letting us know what the contents were.


Susan

On Wed, Feb 3, 2010 at 2:47 AM, Mark Milke  wrote:

> Is anyone monitoring / approving messages being posted here? How is
> viagra related to ARS?
>
>
> ___
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[no subject]

[Danny Kellett]

lol

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: 03 February 2010 14:34
To: arslist@ARSLIST.ORG
Subject: 

It's too early to comment on that right now... repost on Friday :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Milke
Sent: Wednesday, February 03, 2010 2:48 AM
To: arslist@ARSLIST.ORG
Subject: 

Is anyone monitoring / approving messages being posted here? How is
viagra related to ARS?


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Re: Oracle / ARS thread linking

[Grooms, Frederick W]

I do it by having select access to a couple of system views in Oracle.  Not all 
DBA(s) will give access to these views, so you may have to ask nicely ;)

The following will show you what SQL has taken time to complete (I forget the 
threshold on Oracle that makes it show up in this view)   
   select * from V$SESSION_LONGOPS Order By Start_Time DESC
If it is not in there and is still running you could also use   
   select * from V$SESSION where Status='ACTIVE' Order By Logon_Time DESC

Either one of those should give you the SQL_ID.  With that you should be able 
to see what is actually being executed.   
   select * from v$SQL where SQL_ID = '7wj5xv851kq9c' -- use the SQL_ID from 
one of the above queries

The V$SESSION_LONGOPS view will also give you the time remaining and 
elapsed_seconds of that SQL statement.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin
Sent: Wednesday, February 03, 2010 8:23 AM
To: arslist@ARSLIST.ORG
Subject: Oracle / ARS thread linking

** 
Hi List - we've been having a few problems with our Remedy systems and I could 
do with some advice. We have recently experienced a massive slowdown on two 
consecutive days of our production system. We have tied this to a database 
problem. There has been an Oracle process that has been taking up 60-70% of our 
DB CPU. This process was triggered by ARADMIN user. During this slowdown, our 
Application Servers have shown no significant jump in CPU usage.

Is there a way in Oracle to tie the Oracle "thread ID" back to an ARS thread 
ID? I.e. If I switch on logging by thread on my application servers, this gives 
me the thread ID and everything that is being processed by that thread. Can I 
identify that thread number in Oracle in anyway? If I could, then I could 
potentially narrow down what could have caused this slowdown.

Remedy 6.3 Patch 18 (windows  2003)
Oracle 9.2.0.6.4 (AIX)

Thanks for your help,

Gavin Coleman
Senior Analyst/Programmer 
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com 


**
COMPUTACENTER PLC is registered in England and Wales with the registered number 
03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, 
Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (UK) Limited is registered in England and Wales with the 
registered number 01584718. Its registered office is at Hatfield Business Park, 
Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the 
registered number 3434654. Its registered office is at Hatfield Business Park, 
Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (FMS) Limited is registered in England and Wales with the 
registered number 3798091. Its registered office is at Hatfield Business Park, 
Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW

The contents of this email are intended for the named addressee only.
It contains information which may be confidential and which may also be 
privileged.
Unless you are the named addressee (or authorised to receive mail for the 
addressee) you may not copy or use it, or disclose it to anyone else.
If you receive it in error please notify us immediately and then destroy it.
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[no subject]

[Tommy Morris]

It's too early to comment on that right now... repost on Friday :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mark Milke
Sent: Wednesday, February 03, 2010 2:48 AM
To: arslist@ARSLIST.ORG
Subject: 

Is anyone monitoring / approving messages being posted here? How is
viagra related to ARS?


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Re: Big fan of Remedy Developer Studio?

[Tim Palmer]

Get use to it now or you will be sorry in a couple of years. :)



Timothy Palmer



   
 Terje Moglestue   
To 
 Sent by: "Action  arslist@ARSLIST.ORG 
 Request System cc 
 discussion
 list(ARSList)"Subject 
   
   
   
 02/02/2010 12:32  
 PM
   
   
 Please respond to 
 arsl...@arslist.o 
RG 
   
   



I can not make up my mind if I like it or not! I am sorry if this has been
debated up and down in the past on the arslist?



I find it quicker, faster and more effective to work within the old Remedy
Administrator. There is some nice functionality within Remedy Developer
Studio but in general everything takes longer time. Well - my fingers are
more used to the Admin tool. Even so - I got better control and things are
done quicker the "old fashion way".



It might be the displays! At home I got two 24" displays. At work I am only
given one 17". Working in the Studio is more fun then - it almost requires
some big screens to work with. Still - my preferred tool is Remedy Admin.



Am I the only one who finds the transition to the Studio difficult? It is
making the ARS platform more up-to-date but I think the Studio got a good
way to go before it provides a good development environment.



All the best

Terje


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Oracle / ARS thread linking

[Coleman, Gavin]

Hi List - we've been having a few problems with our Remedy systems and I could 
do with some advice. We have recently experienced a massive slowdown on two 
consecutive days of our production system. We have tied this to a database 
problem. There has been an Oracle process that has been taking up 60-70% of our 
DB CPU. This process was triggered by ARADMIN user. During this slowdown, our 
Application Servers have shown no significant jump in CPU usage.

Is there a way in Oracle to tie the Oracle "thread ID" back to an ARS thread 
ID? I.e. If I switch on logging by thread on my application servers, this gives 
me the thread ID and everything that is being processed by that thread. Can I 
identify that thread number in Oracle in anyway? If I could, then I could 
potentially narrow down what could have caused this slowdown.

Remedy 6.3 Patch 18 (windows  2003)
Oracle 9.2.0.6.4 (AIX)

Thanks for your help,

Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: gavin.cole...@computacenter.com
W: www.computacenter.com



**
COMPUTACENTER PLC is registered in England and Wales with the registered number 
03110569.  Its registered office is at Hatfield Business Park, Hatfield Avenue, 
Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (UK) Limited is registered in England and Wales with the 
registered number 01584718.  Its registered office is at Hatfield Business 
Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the 
registered number 3434654. Its registered office is at Hatfield Business Park, 
Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (FMS) Limited is registered in England and Wales with the 
registered number 3798091. Its registered office is at Hatfield Business Park, 
Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW

The contents of this email are intended for the named addressee only.
It contains information which may be confidential and which may also be 
privileged.
Unless you are the named addressee (or authorised to receive mail for the 
addressee) you may not copy or use it, or disclose it to anyone else.
If you receive it in error please notify us immediately and then destroy it.
Computacenter information is available from: http://www.computacenter.com
**


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Re: Need information on Application Command Process

[pivanov]

Hi,

 just don't forget, when you are running process with Active Link to
use the following syntax :

 $PROCESS$ @@:command

Cheers,
 Plamen Ivanov
 www.remedy.bg
 www.remedydevelopers.eu

On 3 Фев, 16:11, Pavan Kumar  wrote:
> C Special Run Process and
>
> $PROCESS$ commands
>
> Through the Run Process workflow action or by using $PROCESS$ in a Set
>
> Fields and Push Fields workflow action, you can run separate processes in
>
> AR System. In general, these actions are used to perform operations in
>
> support of your application.
>
> The following topics are provided:
>
>   Overview (page 240)
>
>   Run Process and $PROCESS$ syntax (page 240)
>
>   Syntax exception-Special commands with qualifications (page 241)
>
>   Table of Run Process and $PROCESS$ commands (page 242)
>
> For more information about how the Run Process action works, see the
>
> Integrating with Plug-ins and Third-Party Products guide.
>
> 240 Appendix C-Special Run Process and $PROCESS$ commands
>
> BMC Remedy Action Request System 7.0
>
> Overview
>
> Run Process and $PROCESS$ commands look and act like a process from the
>
> perspective of the workflow definition, but they do not actually cause the
>
> system to run a process. Instead, the server "traps" these special process
>
> names and performs the operations directly.
>
> Some commands are available only in the Run Process action, and others are
>
> available only for $PROCESS$ in Set Fields and Push Fields actions. Some are
>
> available in all workflow, and others are available in active links only. Any
>
> action that is identified as being available in filters can be run only from 
> an
>
> active link using the "Run Process on the server" syntax to direct the
>
> command to be run on the server. The commands are really available on the
>
> server, not "to filters." For more information, see "Assigning values from
>
> process results" on page 234.
>
> Run Process and $PROCESS$ syntax
>
> When using these commands, remember that they are case-sensitive. You
>
> must specify the commands exactly as they are listed, including
>
> capitalization. If incorrect capitalization is used, AR System will attempt to
>
> run an external process with the given name.
>
> All of the commands in this section also follow the characteristics of a 
> process
>
> run from the command line. This means that each parameter needs to be
>
> gathered as a single argument on the command line:
>
>   If a parameter includes a space or a special character, you must put
>
> quotation marks around the value. Also surround any keywords with
>
> quotation marks in case the substituted value contains spaces or special
>
> characters.
>
>   If a value contains one or more quotation marks, you must double the
>
> quotation marks and put quotation marks around the entire value.
>
> Quotation marks are a special character.
>
> For example, you enter the following values as shown:
>
> Value Syntax
>
> AR System "AR System"
>
> AR "System" User "AR ""System"" User"
>
> $SCHEMA$ "$SCHEMA$"
>
> 
>
> From: Action Request System discussion list(ARSList) on behalf of Vani 
> Masilamani
> Sent: Wed 03/02/2010 19:31
> To: arsl...@arslist.org
> Subject: Need information on Application Command Process
>
> Hi All,
>
> Can anyone say about the Application Command Process being used in remedy?
>
> Regards,
> Vani.
>
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Re: Need information on Application Command Process

[Pavan Kumar]

 

C Special Run Process and

$PROCESS$ commands

Through the Run Process workflow action or by using $PROCESS$ in a Set

Fields and Push Fields workflow action, you can run separate processes in

AR System. In general, these actions are used to perform operations in

support of your application.

The following topics are provided:


 Overview (page 240)


 Run Process and $PROCESS$ syntax (page 240)


 Syntax exception-Special commands with qualifications (page 241)


 Table of Run Process and $PROCESS$ commands (page 242)

For more information about how the Run Process action works, see the

Integrating with Plug-ins and Third-Party Products guide.

240 Appendix C-Special Run Process and $PROCESS$ commands

BMC Remedy Action Request System 7.0

Overview

Run Process and $PROCESS$ commands look and act like a process from the

perspective of the workflow definition, but they do not actually cause the

system to run a process. Instead, the server "traps" these special process

names and performs the operations directly.

Some commands are available only in the Run Process action, and others are

available only for $PROCESS$ in Set Fields and Push Fields actions. Some are

available in all workflow, and others are available in active links only. Any

action that is identified as being available in filters can be run only from an

active link using the "Run Process on the server" syntax to direct the

command to be run on the server. The commands are really available on the

server, not "to filters." For more information, see "Assigning values from

process results" on page 234.

Run Process and $PROCESS$ syntax

When using these commands, remember that they are case-sensitive. You

must specify the commands exactly as they are listed, including

capitalization. If incorrect capitalization is used, AR System will attempt to

run an external process with the given name.

All of the commands in this section also follow the characteristics of a process

run from the command line. This means that each parameter needs to be

gathered as a single argument on the command line:


 If a parameter includes a space or a special character, you must put

quotation marks around the value. Also surround any keywords with

quotation marks in case the substituted value contains spaces or special

characters.


 If a value contains one or more quotation marks, you must double the

quotation marks and put quotation marks around the entire value.

Quotation marks are a special character.

For example, you enter the following values as shown:

Value Syntax

AR System "AR System"

AR "System" User "AR ""System"" User"

$SCHEMA$ "$SCHEMA$"




From: Action Request System discussion list(ARSList) on behalf of Vani 
Masilamani
Sent: Wed 03/02/2010 19:31
To: arslist@ARSLIST.ORG
Subject: Need information on Application Command Process



Hi All,

Can anyone say about the Application Command Process being used in remedy?

Regards,
Vani.

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Need information on Application Command Process

[Vani Masilamani]

Hi All,

Can anyone say about the Application Command Process being used in remedy?

Regards,
Vani.

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Re: Archive data to file - ARX

[Elry]

Hi Anand...

I have built something like this for a client - it utilizes the
runmacro utility that was suggested above.  See Page 215-220 of the
Integration Guide.

You would do something like this:
-
1) Either hard code or create  CLI statement "on the fly".  In my case
I built it on the fly and put it in a field on a form:

-o "C:\ARS_WLV_DEV\AR_IMPORT\DATA\StagingPrep
\INAC_CFG_DATA_CATG_Generic_Catalog.ARX" -x "DEVSERVER" -U "George" -P
"password" -f "SDS:CFG:Generic_Catalog" -t "ARX"

2) Run the Process:

C:\ARS_WLV_DEV\AR_EXPORT\EXECUTE\runmacro.exe $CLI Statement$
-
Syntax:
-
runmacro [-h homeDir] [-d macroDir]
[{-x serverName} ...] { -e | -i } macroName
[-p parameter=value ...] [-U userName] [-P password]
[-Q internalQualificationFormat]
[-q clientToolQualificationFormat]
[-Z internalFormatQualificationFileName]
[-z clientToolFormatQualificationFileName]
[{-w | -W } externalAuthenticationString] [-a portNumber]
[-O]
-

Good Luck.

On Feb 3, 7:39 am, "Nair, Rajesh IN BOM SISL" 
wrote:
> Dear Anand
> Please check if this will help you Create a batch file which will run the 
> macros which in turn will have all the field required to be backup.
> Write a Escalation with RUN Process $PROCESS$ @:  file/runmacro path>
>
> Regards
> Rajesh Nair
>
> 
>
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of anand.di...@wipro.com
> Sent: Tuesday, February 02, 2010 6:45 PM
> To: arsl...@arslist.org
> Subject: Archive data to file - ARX
>
> **
> Hi list,
>
> I have a requirement,
> Where at every specific time period, an escalation should run on a form and 
> archive old data (of particular time period), to an arx file and save to the 
> disc.
> Please let me if anybody has idea.
>
> THANKS.
> Anand
>
> Please do not print this email unless it is absolutely necessary.
>
> The information contained in this electronic message and any attachments to 
> this message are intended for the exclusive use of the addressee(s) and may 
> contain proprietary, confidential or privileged information. If you are not 
> the intended recipient, you should not disseminate, distribute or copy this 
> e-mail. Please notify the sender immediately and destroy all copies of this 
> message and any attachments.
>
> WARNING: Computer viruses can be transmitted via email. The recipient should 
> check this email and any attachments for the presence of viruses. The company 
> accepts no liability for any damage caused by any virus transmitted by this 
> email.
>
> www.wipro.com
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
> 
> Important notice: This e-mail and any attachment there to contains corporate 
> proprietary information. If you have received it by mistake, please notify us 
> immediately by reply e-mail and delete this e-mail and its attachments from 
> your system.
> Thank You.
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Re: Making sense of user.log

[Elry]

Hi Robert...

I agree the login/logout lines can be confusing, I am not sure why
there are multiple login/logout lines.
Maybe one of the other listers can shed some light on this.

Try the Optimizing and Troubleshooting Guide (page 64-65).
===

The line starts with a tag that identifies it as a user log entry
(), followed by
the thread ID, RPC ID, queue, and Client RPC information. Next, the
user is
identified, followed by the time stamp. The entry detail starts with
the type of
license used (READ, FIXED, or FLOAT). After the license type is the
operation that
was performed.

If the type of license is FLOAT, additional information reports the
number of
licenses in use at that time and the number that are available. Also
included is the
name of the user performing the operation.

On Feb 2, 8:41 am, "Martin, Robert"  wrote:
> Dear List,
> We are running server "User" logs to see who logs in to the system and for 
> how long.  When we look at the log file we see that there are several 
> "LOGOUT"s and "LOGIN"s within the main session.
> EG in this simplified sequence it seems obvious that "blandrl" logged in at 
> 7:03 and out at 7:13.   But it also looks like he logged out and back in 
> again twice, then logged out twice at the end.
>  /* Fri Jan 29 2010 07:03:28.0700 */         LOGIN          
> blandrl
>  /* Fri Jan 29 2010 07:03:28.0726 */         LOGOUT         
> blandrl
>  /* Fri Jan 29 2010 07:03:28.1907 */         LOGIN          
> blandrl
>  /* Fri Jan 29 2010 07:03:28.1934 */  FIXED  GRANT WRITE    
> blandrl
>  /* Fri Jan 29 2010 07:03:28.9864 */         LOGIN          
> blandrl
>  /* Fri Jan 29 2010 07:03:28.9932 */         LOGOUT         
> blandrl
>  /* Fri Jan 29 2010 07:03:38.2373 */         LOGIN          
> blandrl
>  /* Fri Jan 29 2010 07:13:01.3085 */         LOGOUT         
> blandrl
>  /* Fri Jan 29 2010 07:13:01.3231 */  FIXED  RELEASE        
> blandrl
>  /* Fri Jan 29 2010 07:13:01.3232 */         LOGOUT         
> blandrl
> Any idea what all these extra "LOGOUT"s and "LOGIN"s mean?
> Dwayne Martin
> James Madison University
> (ARS 7.1 P3, RH Linux ARS Server)
>
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Row Level Permissions in ITSM 7.01

[Frank Caruso]

I have been asked whether ITSM out-of-the box can restrict the viewing of
certain Incident records by assigned group. I completely understand the
concept of the Assigned Group field (112) but was wondering if there is
another way of doing this in ITSM. We also do not want to use more than one
Company.

End users are looking to have records that are assigned to a certain support
only be visible by "Admin" type users. They also want the submitters of
those incidents to have visibility into the incident.

Thank you

Frank Caruso
Iraq

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Re: Archive data to file - ARX

[Nair, Rajesh IN BOM SISL]

Dear Anand
Please check if this will help you Create a batch file which will run the 
macros which in turn will have all the field required to be backup.
Write a Escalation with RUN Process $PROCESS$ @: 

Regards
Rajesh Nair






From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of anand.di...@wipro.com
Sent: Tuesday, February 02, 2010 6:45 PM
To: arslist@ARSLIST.ORG
Subject: Archive data to file - ARX

**
Hi list,

I have a requirement,
Where at every specific time period, an escalation should run on a form and 
archive old data (of particular time period), to an arx file and save to the 
disc.
Please let me if anybody has idea.

THANKS.
Anand

Please do not print this email unless it is absolutely necessary.

The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or privileged information. If you are not the 
intended recipient, you should not disseminate, distribute or copy this e-mail. 
Please notify the sender immediately and destroy all copies of this message and 
any attachments.

WARNING: Computer viruses can be transmitted via email. The recipient should 
check this email and any attachments for the presence of viruses. The company 
accepts no liability for any damage caused by any virus transmitted by this 
email.

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localized field names on new forms

[michep]

Hello.

Trying to create new regular form in DevStudio I get all core fields
having localized database names and labels. How can I turn this
feature off? I already "de-localize" ars7.5 server, because I prefer
all system log files in english rather then being localized. And also
I prefer to have "standard" names for all core fields.

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Re: How to allow a specific character as first character?

[Misi Mladoniczky]

Hi,

You can not verify that you have only digits with an optional leading
minus in your field without specifying all possible lengths of the string.
I would imagine that the number of digits would not be too great...

If you enter a % in the LIKE-operation, it will mach 0-x characters of any
type, and is therefore useless for this.

I can see many other ways of doing this if you absolutely want to keep
from specifying patterns for all lengths.

One way would be to first construct the pattern in a temp-field:
FLTR1 ('Field1' != $NULL$)
  Action 1: Set-Fields
tmpPattern = LEFT("[^-0-9][^0-9][^0-9][^0-9][^0-9][^0-9][^0-9][^0-9]",
LENGTH($Field1$) * 6 + 1)
FLTR2 ('Field1' LIKE 'tmpPattern')
  Action 1: Message Error

You could also do something like this, I think, to strip out
non-integer-characters:
FLTR1
  Action 1: Set-Fields
tmpInt = $Field1$
  Action 2:
tmpChar = $tmpInt$
FLTR2 ('Field1' != 'tmpChar')
  Action 1: Message Error

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Lyle,
>
>>That said, if your approach is to match the opposite and negate it, then
>> that might work.
>>If so, then you might be able to do it like this:
>
>> 'Field1' LIKE  "%[^0-9]%" OR 'Field1' LIKE  "[^-]%[^0-9]%"
>
> Yes, I want to match the opposite to show an error message.
>
> The suggested qualification isn't working however.
>
> The qualification 'Field1' LIKE  "%[^0-9]%" OR 'Field1' LIKE  "[^-]%
> [^0-9]%" works just fine to prevent users from entering alpha
> characters. Unfortunately it also prevents strings like - for some
> reason...
>
> The qualification 'Field 1' LIKE  "[^-]%" AND 'Field 1' LIKE  "%
> [^0-9]%" is very close to what I'm looking for, but it allows input
> like -m000 for some reason.
>
> @Misi
>
> I'm don't want to use patterns, because they generate a very user
> unfriendly error messages.
>
> I'm trying to avoid specyfing all possiblities. If the wildcards work
> as documented, then it should be possible to tackle the problem
> without it.
>
> Mark
>
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> This message was scanned by ESVA and is believed to be clean.
>

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[no subject]

[Mark Milke]

Is anyone monitoring / approving messages being posted here? How is
viagra related to ARS?

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Re: How to allow a specific character as first character?

[Mark Milke]

Lyle,

>That said, if your approach is to match the opposite and negate it, then that 
>might work.
>If so, then you might be able to do it like this:

> 'Field1' LIKE  "%[^0-9]%" OR 'Field1' LIKE  "[^-]%[^0-9]%"

Yes, I want to match the opposite to show an error message.

The suggested qualification isn't working however.

The qualification 'Field1' LIKE  "%[^0-9]%" OR 'Field1' LIKE  "[^-]%
[^0-9]%" works just fine to prevent users from entering alpha
characters. Unfortunately it also prevents strings like - for some
reason...

The qualification 'Field 1' LIKE  "[^-]%" AND 'Field 1' LIKE  "%
[^0-9]%" is very close to what I'm looking for, but it allows input
like -m000 for some reason.

@Misi

I'm don't want to use patterns, because they generate a very user
unfriendly error messages.

I'm trying to avoid specyfing all possiblities. If the wildcards work
as documented, then it should be possible to tackle the problem
without it.

Mark

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[no subject]

[pivanov]

test

On 3 Фев, 09:55, Mark Rees  wrote:
> http://sites.google.com/site/fgksdg7hdgi/cina1p                               
>         
> _
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> nowhttp://clk.atdmt.com/UKM/go/195013117/direct/01/
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