Dave Wallace is out of the office.
I will be out of the office starting 05/03/2010 and will not return until 05/10/2010. I will be OOO the week of 5/3 - 5/7. If you need immediate assistance then email SMT-ProdEng. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: white paper AR Server in a clustered server envir onm ent?
Can I ask why you want to use a Windows cluster? We have one running (ITSM 7, CMDB 2.1) but since one server is always off (as far as Remedy is concerned) it seems like a waste of a computer. We are soon to remove the cluster and replace it with a server group so that both computers can be used together to improve performance. Cheers Peter _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Morgan Sent: 03 May 2010 05:30 To: arslist@ARSLIST.ORG Subject: white paper AR Server in a clustered server envir onment? ** Hi Fellow Listers Does anyone have any experience in setting up ARS 7.5/CMDB+ITSM7.6 on a windows cluster. We are using 2008 server. Alternatively, does anyone have the white paper called AR Server in a clustered server environment? I searched all over the BMC support site + communities and only found Kelly Deavers excellent presentation, which unfortunately does not cover clusters. Thanks in advance. -- Regards Dave Morgan http://uk.linkedin.com/in/dmorga2 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: MAPI client other then Outlook for a win 2003 server
To test IMAPI you can just telnet to the IMAPI port 143 ie telnet myexchangeserver 143 and if it is all working you will see something like OK IMAP ready. Exchange supports POP3 if you prefer to use that - just get your Exchange admin to enable it - I think it is as simple as running a pop3 service. And as suggested you use SMTP as your outgoing port. To test that just telnet to port 25 on your Exchange server. eg telnet myexchangeserver 25 HELO yourdomoanname MAIL FROM youremail RCPT TO destinationemail DATA some text . last bit is dot on its own line. If all that works oyur Exchange server is fine. Do whatever you do in remedy. Angus Howard Richter hbr4...@gmail.com wrote in message news: l2we47563c01005021120i6b732de9y93690c0982b2d...@mail.gmail.com... Angus, Thanks I am willing to try anything, since I do not have POP access. No additional client would be the best way to go, however, I did try IMAPI with no luck (the port might be locked down). Thanks to all, Howard On Sun, May 2, 2010 at 12:50 PM, ARSList arsl...@iteloffice.com wrote: The original request was for a MAPI client. IMAPI is a totally different thing. If you don't install Outlook then you can download a basic MAPI client from the MS website - I believe this to be the case. I have never it myself. Angus Howard Richter hbr4...@gmail.com wrote in message news: i2ue47563c01004301147hcf6139b6qb20c95337ac98...@mail.gmail.com... Lyle, Thanks I will give it a try. On Fri, Apr 30, 2010 at 2:07 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** No, but there's not much to it, IMAP is a standard mailbox protocol and supported by Exchange (I suppose so long as your administrators have enabled it). Basically, you just configure the Mailbox in Remedy (for incoming mail) to use IMAP as the protocol, enter the username and password for the account you want to monitor and associate it with the correct outgoing mailbox in Remedy. For outgoing mail, you generally just use standard SMTP which Exchange also supports, entering your Exchange server as the SMTP server. You'll need to ask your Exchange admins if IMAP support is enabled in Exchange and if Remedy can send mail to port 25 on the Exchange server. Some places have separate e-mail relay servers for sending e-mail (you receive incoming e-mail using IMAP to the Exchange server, but send outgoing mail to another SMTP server), but that is not an issue either. You just would need to find out from you e-mail admins what SMTP server to use for sending e-mail. I don't know if that's very helpful, but it really is fairly straight forward (or at least, it should be). It's much more straightforward than trying to get MAPI to work - at least in my experience. Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Howard Richter *Sent:* Friday, April 30, 2010 11:28 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: MAPI client other then Outlook for a win 2003 server ** Lyle, I am willing to try anything. Do you know of a FAQ on interfacing IMAP with exchange for Remedy? Thanks Howard On Fri, Apr 30, 2010 at 12:29 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** Unless you have a real need for MAPI, I've had better luck using IMAP instead. With that, there is no need to install a MAPI client. Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *LJ LongWing *Sent:* Friday, April 30, 2010 9:26 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: MAPI client other then Outlook for a win 2003 server ** Howard, Last time I checked, Microsoft was the main user/reason for existence of MAPI, and as such I have never come across a client that does MAPI other than Microsoft clients.according to http://en.wikipedia.org/wiki/Messaging_Application_Programming_Interface Outlook express supports a limited version of MAPI..but Outlook is the most common one I'm familiar with. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Howard Richter *Sent:* Friday, April 30, 2010 8:47 AM *To:* arslist@ARSLIST.ORG *Subject:* MAPI client other then Outlook for a win 2003 server ** Good morning, afternoon and evening All, I am working with a an ARserver version 7.0.01 patch 5. What other options do I have for a MAPI client (for a Win 2003 server) other then Outlook? As always thanks and take care, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile =
Re: {Remedy ARS} Clear All
Thanks for the suggestion, but the Clear All that I need is on the current
form, so when I try to select the Read Value for Field From: it won't let me
select the current form.
I need to clear all the fields when I lose focus from a page field.
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Thursday, April 29, 2010 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Active Link: SetAllFieldsNull
Form: Your Form Name
Execute On: Button Your Button
Run If: $NULL$
If Action: Set Fields
Read Value For Field From: Your Form Name (not Current Screen. The SAME form
the Active Link executes on) Set Field If: 0 = 1 If No Requests Match: Set
Fields To NULL If Multiple Requests Match: not a concern since 0 never equals
1
Check the Matching IDs checkbox. This will clear ALL of your fields.
Hope This Helps
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Thursday, April 29, 2010 4:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
I hope someone replies to this with a better solution. The only thing I can
think of is to do a set fields action and set all the fields to NULL. That
does not seem like the best solution. I look through the documentation for
something like PERFORM-ACTION-TABLE-CLEAR table_field_ID, but i didn't see
anything for fields.
Sorry I couldn't be of more help.
James
On Apr 29, 4:26 pm, Kemes, Lisa lisa.ke...@tycoelectronics.com
wrote:
Is there a way to clear all of the fields in an Active Link? (much
like the CTRL+E function in the User Tool?)
ARS 7.1 Patach 7
Oracle 10g
Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com
__
_ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
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Re: {Remedy ARS} Clear All
Lisa,
Is your current form a Display Only form? If so, this is why you can't select
it. If it's not, there should be no reason that you can't.
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Monday, May 03, 2010 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Thanks for the suggestion, but the Clear All that I need is on the current
form, so when I try to select the Read Value for Field From: it won't let me
select the current form.
I need to clear all the fields when I lose focus from a page field.
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Thursday, April 29, 2010 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Active Link: SetAllFieldsNull
Form: Your Form Name
Execute On: Button Your Button
Run If: $NULL$
If Action: Set Fields
Read Value For Field From: Your Form Name (not Current Screen. The SAME form
the Active Link executes on) Set Field If: 0 = 1 If No Requests Match: Set
Fields To NULL If Multiple Requests Match: not a concern since 0 never equals
1
Check the Matching IDs checkbox. This will clear ALL of your fields.
Hope This Helps
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Thursday, April 29, 2010 4:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
I hope someone replies to this with a better solution. The only thing I can
think of is to do a set fields action and set all the fields to NULL. That
does not seem like the best solution. I look through the documentation for
something like PERFORM-ACTION-TABLE-CLEAR table_field_ID, but i didn't see
anything for fields.
Sorry I couldn't be of more help.
James
On Apr 29, 4:26 pm, Kemes, Lisa lisa.ke...@tycoelectronics.com
wrote:
Is there a way to clear all of the fields in an Active Link? (much
like the CTRL+E function in the User Tool?)
ARS 7.1 Patach 7
Oracle 10g
Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com
__
_ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
attend wwrug10www.wwrug.comARSlist: Where the Answers Are
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Re: {Remedy ARS} Clear All
Yes, it is a Display Only form. Sorry, I should have mentioned that.
I'll probably take your regular form template suggestion. I have about 4 pages
that could be clicked and every time they lose focus, I would like everything
would be cleared.
Even though I would have to create the regular form and create all of the
fields (with the same id's), it would be better than creating a set fields
active link (4 or 5 of them) and having 50 or 60 set Field to $Null$ for each
field and each active link.
I just wish there was a process that I could run, but that was just wishful
thinking...
Thanks so much for the tip
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Monday, May 03, 2010 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Lisa,
Is your current form a Display Only form? If so, this is why you can't select
it. If it's not, there should be no reason that you can't.
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Monday, May 03, 2010 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Thanks for the suggestion, but the Clear All that I need is on the current
form, so when I try to select the Read Value for Field From: it won't let me
select the current form.
I need to clear all the fields when I lose focus from a page field.
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Thursday, April 29, 2010 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Active Link: SetAllFieldsNull
Form: Your Form Name
Execute On: Button Your Button
Run If: $NULL$
If Action: Set Fields
Read Value For Field From: Your Form Name (not Current Screen. The SAME form
the Active Link executes on) Set Field If: 0 = 1 If No Requests Match: Set
Fields To NULL If Multiple Requests Match: not a concern since 0 never equals
1
Check the Matching IDs checkbox. This will clear ALL of your fields.
Hope This Helps
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Thursday, April 29, 2010 4:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
I hope someone replies to this with a better solution. The only thing I can
think of is to do a set fields action and set all the fields to NULL. That
does not seem like the best solution. I look through the documentation for
something like PERFORM-ACTION-TABLE-CLEAR table_field_ID, but i didn't see
anything for fields.
Sorry I couldn't be of more help.
James
On Apr 29, 4:26 pm, Kemes, Lisa lisa.ke...@tycoelectronics.com
wrote:
Is there a way to clear all of the fields in an Active Link? (much
like the CTRL+E function in the User Tool?)
ARS 7.1 Patach 7
Oracle 10g
Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com
__
_ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
attend wwrug10www.wwrug.comARSlist: Where the Answers Are
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Re: BMC Analytics/Dashboard Performance with ITSM 7.6
BMC Analytics uses Business Objects which connects directly to the database, bypassing the ARS layer. Therefore, you should use any database tools available to you to analyze and correct performance issues... Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Kali Obsum [kali.ob...@macquarie.com] Sent: Friday, April 30, 2010 5:19 AM To: arslist@ARSLIST.ORG Subject: BMC Analytics/Dashboard Performance with ITSM 7.6 ** Hi, Has anyone encountered any performance issues with BMC Analytics/Dashboard if it connects to an ARS Server 7.5 DB that has a large size? Is there a point when ARS Server 7.5 DB reaches a certain size that will cause slowness in generating reports using BMC Analytics/Dashboard? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: {Remedy ARS} Clear All
Lisa,
You should be able to easily copy the fields from your display only form to
your new regular form . . .It doesn't matter that the fields, when copied, will
remain display only. Obviously, you won't need the page fields and you won't
need to pretty up the regular form unless absolutely necessary. I would just
copy the fields over and be done with it.
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Monday, May 03, 2010 9:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Yes, it is a Display Only form. Sorry, I should have mentioned that.
I'll probably take your regular form template suggestion. I have about 4 pages
that could be clicked and every time they lose focus, I would like everything
would be cleared.
Even though I would have to create the regular form and create all of the
fields (with the same id's), it would be better than creating a set fields
active link (4 or 5 of them) and having 50 or 60 set Field to $Null$ for each
field and each active link.
I just wish there was a process that I could run, but that was just wishful
thinking...
Thanks so much for the tip
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Monday, May 03, 2010 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Lisa,
Is your current form a Display Only form? If so, this is why you can't select
it. If it's not, there should be no reason that you can't.
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Monday, May 03, 2010 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Thanks for the suggestion, but the Clear All that I need is on the current
form, so when I try to select the Read Value for Field From: it won't let me
select the current form.
I need to clear all the fields when I lose focus from a page field.
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Thursday, April 29, 2010 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Active Link: SetAllFieldsNull
Form: Your Form Name
Execute On: Button Your Button
Run If: $NULL$
If Action: Set Fields
Read Value For Field From: Your Form Name (not Current Screen. The SAME form
the Active Link executes on) Set Field If: 0 = 1 If No Requests Match: Set
Fields To NULL If Multiple Requests Match: not a concern since 0 never equals
1
Check the Matching IDs checkbox. This will clear ALL of your fields.
Hope This Helps
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Thursday, April 29, 2010 4:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
I hope someone replies to this with a better solution. The only thing I can
think of is to do a set fields action and set all the fields to NULL. That
does not seem like the best solution. I look through the documentation for
something like PERFORM-ACTION-TABLE-CLEAR table_field_ID, but i didn't see
anything for fields.
Sorry I couldn't be of more help.
James
On Apr 29, 4:26 pm, Kemes, Lisa lisa.ke...@tycoelectronics.com
wrote:
Is there a way to clear all of the fields in an Active Link? (much
like the CTRL+E function in the User Tool?)
ARS 7.1 Patach 7
Oracle 10g
Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com
__
_ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
attend wwrug10www.wwrug.comARSlist: Where the Answers Are
--
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Remedy ARS group.
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arslist+unsubscr...@googlegroups.com.
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Re: {Remedy ARS} Clear All
Hi Lisa,
I am sure you know all of this, however, I will just say it anyway.
If you decide to copy all the fields to a normal form and you copy the Display
only fields to a regular form, you have a chance to change them to regular
field properties before you save. If not they will remain Display Only there
also.
If you choose to stay with the display only form, you could add the old reset
button that calls the active link to restore the fields to what you set them to
on the open form command when you first open the form.
That way the users have a restart point if needed.
There are many ways to go here.
Respectfully,
William Abdo
Verio - Boca Raton
Remedy Administration Group
561-912-2434
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Monday, May 03, 2010 9:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Lisa,
You should be able to easily copy the fields from your display only form to
your new regular form . . .It doesn't matter that the fields, when copied, will
remain display only. Obviously, you won't need the page fields and you won't
need to pretty up the regular form unless absolutely necessary. I would just
copy the fields over and be done with it.
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Monday, May 03, 2010 9:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Yes, it is a Display Only form. Sorry, I should have mentioned that.
I'll probably take your regular form template suggestion. I have about 4 pages
that could be clicked and every time they lose focus, I would like everything
would be cleared.
Even though I would have to create the regular form and create all of the
fields (with the same id's), it would be better than creating a set fields
active link (4 or 5 of them) and having 50 or 60 set Field to $Null$ for each
field and each active link.
I just wish there was a process that I could run, but that was just wishful
thinking...
Thanks so much for the tip
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Monday, May 03, 2010 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Lisa,
Is your current form a Display Only form? If so, this is why you can't select
it. If it's not, there should be no reason that you can't.
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Monday, May 03, 2010 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Thanks for the suggestion, but the Clear All that I need is on the current
form, so when I try to select the Read Value for Field From: it won't let me
select the current form.
I need to clear all the fields when I lose focus from a page field.
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Thursday, April 29, 2010 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Active Link: SetAllFieldsNull
Form: Your Form Name
Execute On: Button Your Button
Run If: $NULL$
If Action: Set Fields
Read Value For Field From: Your Form Name (not Current Screen. The SAME form
the Active Link executes on) Set Field If: 0 = 1 If No Requests Match: Set
Fields To NULL If Multiple Requests Match: not a concern since 0 never equals
1
Check the Matching IDs checkbox. This will clear ALL of your fields.
Hope This Helps
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Thursday, April 29, 2010 4:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
I hope someone replies to this with a better solution. The only thing I can
think of is to do a set fields action and set all the fields to NULL. That
does not seem like the best solution. I look through the documentation for
something like PERFORM-ACTION-TABLE-CLEAR table_field_ID, but i didn't see
anything for fields.
Sorry I couldn't be of more help.
James
On Apr 29, 4:26 pm, Kemes, Lisa lisa.ke...@tycoelectronics.com
wrote:
Is there a way to clear all of the fields in an Active Link? (much
like the CTRL+E function in the User Tool?)
ARS 7.1 Patach 7
Oracle 10g
Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com
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ar.cfg decrypt password
Hi, It is possible to decrypt password ar.cfg? I want to create my custom plugin, where parameters will be stored in ar.cfg. Cheers Konrad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: BMC Analytics/Dashboard Performance with ITSM 7.6
Kali, The other thing to consider is if you are running these queries during peak production hours on your transactional DB (where users are submitting/modifying/querying data using Remedy AR web/user tool). We are currently in process of creating a reporting DB which is using DB level replication technologies to create a mirror DB. At that point, Analytics would be reconfigured to query the mirrored instance and taking the load off the production transactional DB. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, May 03, 2010 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Analytics/Dashboard Performance with ITSM 7.6 BMC Analytics uses Business Objects which connects directly to the database, bypassing the ARS layer. Therefore, you should use any database tools available to you to analyze and correct performance issues... Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Kali Obsum [kali.ob...@macquarie.com] Sent: Friday, April 30, 2010 5:19 AM To: arslist@ARSLIST.ORG Subject: BMC Analytics/Dashboard Performance with ITSM 7.6 ** Hi, Has anyone encountered any performance issues with BMC Analytics/Dashboard if it connects to an ARS Server 7.5 DB that has a large size? Is there a point when ARS Server 7.5 DB reaches a certain size that will cause slowness in generating reports using BMC Analytics/Dashboard? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Thanks God its Friday.. Some Humour time (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: FOUO Ouch! I'll save that one for Cinco de Mayo! Mike L. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL Sent: Friday, April 30, 2010 4:01 AM To: arslist@ARSLIST.ORG Subject: Thanks God its Firday.. Some Humour time ** It is Friday afternoon and time for a bit of humour to start/end your end with a smile Two Mexicans are lost in the desert. They see a tree in the distance. As they get nearer they see its draped with rasher upon rasher of juicy bacon. Hey Pepe, says the first man. Ees a bacon tree, we're saved! Then he runs to the tree but is gunned down in a hail of bullets. What happened? shouts Pepe. With his last breath, his friend shouts Run amigo, ees not a bacon tree. Ees a ham bush. Classification: UNCLASSIFIED Caveats: FOUO ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
restoring DB from SQL 2005 to SQL 2008
Hi List, Has anyone done a database refresh (restore) from a SQL 2005 instance under the covers to a SQL 2008 DB? BMC is saying that this is not supported, but we have done this into our TEST and DEV systems and now have refreshed our DEV with production which is still on SQL 2005, and are about to perform the ARS upgrade to 7.5 and then ITSM from 7.0.3. to 7.6. Has anyone done this in a production environment? So far everything looks okay, our CMDB relationship viewer is happy, our consoles are happy, we had a bit of a glitch with initially connecting but that was because the configuration had a connection setting wrong initially - that got corrected and regression tests seem to be passing. Many thanks for any and all comments, Louise van Hine Independent Consultant loui...@zebratta.com 360-201-7580 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: restoring DB from SQL 2005 to SQL 2008
Not in production; we are still exploring different methods of getting our 7.1/7.0.03 system migrated to 7.5/7.6. I did not have any problems restoring or attaching the ARSystem db from SQL Server 2005 to 2008, but in the one test where I tried to return it to 2005 by exporting it, it tripled in size and refused to shrink. My caution would be that while you can get from 2005 to 2008 without much trouble, don't expect to be able to go back to 2005. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine Sent: Monday, May 03, 2010 10:04 AM To: arslist@ARSLIST.ORG Subject: restoring DB from SQL 2005 to SQL 2008 ** Hi List, Has anyone done a database refresh (restore) from a SQL 2005 instance under the covers to a SQL 2008 DB? BMC is saying that this is not supported, but we have done this into our TEST and DEV systems and now have refreshed our DEV with production which is still on SQL 2005, and are about to perform the ARS upgrade to 7.5 and then ITSM from 7.0.3. to 7.6. Has anyone done this in a production environment? So far everything looks okay, our CMDB relationship viewer is happy, our consoles are happy, we had a bit of a glitch with initially connecting but that was because the configuration had a connection setting wrong initially - that got corrected and regression tests seem to be passing. Many thanks for any and all comments, Louise van Hine Independent Consultant loui...@zebratta.commailto:loui...@zebratta.com 360-201-7580 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
You can Upgrade to 7.5.1 with CSS
All, I have had several customers tell me over the last year that CSS 5.6 running on ARS 6.3 or 7.1 will not upgrade to 7.5.1. I had a little free time so I tested this. I installed ARS 6.3 and CSS 5.6. I then Upgraded to ARS 7.1 Patch 8. Tested, it worked fine. I then upgraded to 7.5.1, tested it worked fine. There were a few tweaks required nothing major however CSS tested out just fine for me running on 7.5.1 Patch 4. The only test that did fail was starting with a 7.5.1 Server and trying to install CSS fresh on that, the CSS installer does not seem to like 7.5.1. My configuration was as follows: OS: Windows 2003 Standard Server Database: MSSQL 2005 ARS 6.3 to ARS 7.1 to ARS 7.5.1 Patch 4 Java 1.6 version 20 Web Tomcat/ISS 6 Please feel free to contact me if you have any questions. Also just in case you're running the Very Old CRM 4.x (If you are call me let's talk Upgrade) I do not think this will upgrade even to 7.1 due to the external binaries. Regards, David Charters mailto:dchart...@charterssoftware.com dchart...@charterssoftware.com 317-331-8985 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ar.cfg decrypt password
It is a decrypt-able format but the method used to encrypt the value is not published. If you want to store encrypted values in ar.conf that are specific to your plug-in, feel free to do so and use a method of encryption that is to your liking (blowfish works well for this). Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Mon, May 3, 2010 at 9:12 AM, Konrad Banasiak gene...@remedy-sso.comwrote: ** Hi, It is possible to decrypt password ar.cfg? I want to create my custom plugin, where parameters will be stored in ar.cfg. Cheers Konrad _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: {Remedy ARS} Clear All
Thanks so much for the reminder. I would have copied everything over and
forgot to change them to Required or Optional. Then I would have had to start
all over again. :(
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Abdo
Sent: Monday, May 03, 2010 9:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Hi Lisa,
I am sure you know all of this, however, I will just say it anyway.
If you decide to copy all the fields to a normal form and you copy the Display
only fields to a regular form, you have a chance to change them to regular
field properties before you save. If not they will remain Display Only there
also.
If you choose to stay with the display only form, you could add the old reset
button that calls the active link to restore the fields to what you set them to
on the open form command when you first open the form.
That way the users have a restart point if needed.
There are many ways to go here.
Respectfully,
William Abdo
Verio - Boca Raton
Remedy Administration Group
561-912-2434
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Monday, May 03, 2010 9:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Lisa,
You should be able to easily copy the fields from your display only form to
your new regular form . . .It doesn't matter that the fields, when copied, will
remain display only. Obviously, you won't need the page fields and you won't
need to pretty up the regular form unless absolutely necessary. I would just
copy the fields over and be done with it.
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Monday, May 03, 2010 9:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Yes, it is a Display Only form. Sorry, I should have mentioned that.
I'll probably take your regular form template suggestion. I have about 4 pages
that could be clicked and every time they lose focus, I would like everything
would be cleared.
Even though I would have to create the regular form and create all of the
fields (with the same id's), it would be better than creating a set fields
active link (4 or 5 of them) and having 50 or 60 set Field to $Null$ for each
field and each active link.
I just wish there was a process that I could run, but that was just wishful
thinking...
Thanks so much for the tip
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Monday, May 03, 2010 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Lisa,
Is your current form a Display Only form? If so, this is why you can't select
it. If it's not, there should be no reason that you can't.
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Monday, May 03, 2010 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Thanks for the suggestion, but the Clear All that I need is on the current
form, so when I try to select the Read Value for Field From: it won't let me
select the current form.
I need to clear all the fields when I lose focus from a page field.
Lisa
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Thursday, April 29, 2010 4:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Active Link: SetAllFieldsNull
Form: Your Form Name
Execute On: Button Your Button
Run If: $NULL$
If Action: Set Fields
Read Value For Field From: Your Form Name (not Current Screen. The SAME form
the Active Link executes on) Set Field If: 0 = 1 If No Requests Match: Set
Fields To NULL If Multiple Requests Match: not a concern since 0 never equals
1
Check the Matching IDs checkbox. This will clear ALL of your fields.
Hope This Helps
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Thursday, April 29, 2010 4:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
I hope someone replies to this with a better solution. The only thing I can
think of is to do a set fields action and set all the fields to NULL. That
does not seem like the best solution. I look through the documentation for
something like PERFORM-ACTION-TABLE-CLEAR table_field_ID, but i didn't see
anything for fields.
Sorry I couldn't be of more help.
James
On Apr 29, 4:26 pm, Kemes, Lisa
Re: SSO Implementation
We implemented it twice using BMC's sample code as a base and Integrated
Windows Authentication to glean the user's credentials from the client machine.
You need to redirect the user to /arsys/home. We did this using an IIS
redirection, there may be other ways to accomplish this that I am not aware
of...
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chintan Shah
Sent: Monday, May 03, 2010 1:06 PM
To: arslist@ARSLIST.ORG
Subject: SSO Implementation
**
Hi all,
I would like to know if anybody has implemented methodology specified in
whitepaper here for single sign on.
http://documents.bmc.com/supportu/documents/57/12/65712/65712.pdf
I have been trying to integrate it but for some reason it goes back to Remedy's
Midtier login page...not sure where I should go to debug..since Remedy doesnt
provide Servlet code that fall back's to login page. I have also made
appropriate config file change on midtier.
Has anybody successfully implemented it?
Please share your ideas.
here's sample code that I am using (packaged class in a jar file and then put
it in Midter/WEB-INF/lib)
public class MyAuthenticator implements Authenticator {
public void init(Map cfg) {
}
public void destroy() {
}
public UserCredentials getAuthenticatedCredentials(
HttpServletRequest request, HttpServletResponse response)
throws IOException{
String user = request.getHeader(userHeaderName);
String pw=null;
String authStr=null;
if ((user!=nulluser.length()0) ) {
return new UserCredentials(user.toLowerCase(),pw,authStr);
}
else { //2. user not auth'd; return null.
//embed routing info in response object if necessary.
return new UserCredentials(myUserName,null,null);
}
}
}
Thanks
Chintan.
_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
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Re: SSO Implementation
I have done quite a bit of research recently and utilized the sample files
given in AREA_SSO_ALL_v206MT_v209AREA.zip (found within the KB at BMC)..it
works pretty good..still working on getting it implemented though.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chintan Shah
Sent: Monday, May 03, 2010 12:06 PM
To: arslist@ARSLIST.ORG
Subject: SSO Implementation
**
Hi all,
I would like to know if anybody has implemented methodology specified in
whitepaper here for single sign on.
http://documents.bmc.com/supportu/documents/57/12/65712/65712.pdf
I have been trying to integrate it but for some reason it goes back to
Remedy's Midtier login page...not sure where I should go to debug..since
Remedy doesnt provide Servlet code that fall back's to login page. I have
also made appropriate config file change on midtier.
Has anybody successfully implemented it?
Please share your ideas.
here's sample code that I am using (packaged class in a jar file and then
put it in Midter/WEB-INF/lib)
public class MyAuthenticator implements Authenticator {
public void init(Map cfg) {
}
public void destroy() {
}
public UserCredentials getAuthenticatedCredentials(
HttpServletRequest request, HttpServletResponse response)
throws IOException{
String user = request.getHeader(userHeaderName);
String pw=null;
String authStr=null;
if ((user!=nulluser.length()0) ) {
return new
UserCredentials(user.toLowerCase(),pw,authStr);
}
else { //2. user not auth'd; return null.
//embed routing info in response object if necessary.
return new UserCredentials(myUserName,null,null);
}
}
}
Thanks
Chintan.
_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
___
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Adding Menus to AST forms
** Hi, I'd like to add a menu to the Floor and Room fields on all the AST forms in Asset Management (ITSM 7.0.3, ARS 7.1, CMDB 2.1). Short of opening every form, and adding the menus, is there an easier way? Those fields don't already have any menu (not even a null menu), so I can't use an active link to attach them. (the menus have already been created for something else) Thanks, Thad Esser Remedy Developer *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: Adding Menus to AST forms
If you added those fields to the attributes list in Base_Element, could you then add the menu to the field at that level and have it filter down? Rick -Original Message- From: Thad K Esser tkes...@regence.com Date: Mon, 3 May 2010 12:16:55 To: arslist@ARSLIST.ORG Subject: Adding Menus to AST forms ** Hi, I'd like to add a menu to the Floor and Room fields on all the AST forms in Asset Management (ITSM 7.0.3, ARS 7.1, CMDB 2.1). Short of opening every form, and adding the menus, is there an easier way? Those fields don't already have any menu (not even a null menu), so I can't use an active link to attach them. (the menus have already been created for something else) Thanks, Thad Esser Remedy Developer *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
SSO Implementation
Listers, (I admit, this is a bit of an advert!) Sadly, it's not just a case of knocking together some code and implementing SSO, because invariably you'll end up with a solution that you wouldn't want to roll out into production - there are a whole range of SSO bugs in the AR System that need addressing, and you'll only find them as users start calling you. That's why JSS built a solution and, three years after we started, are still developing it while also assisting many of the largest BMC VARs and clients. Of course, anyone could say that, so have a look at what our customers are saying: http://www.javasystemsolutions.com/jss/quotes Also, did I mention that we've secured BMC RKM with SSO? I should point out that there isn't an SSO interface to RKM, so you won't find a KB entry on it. You can see it in action in this movie: http://www.javasystemsolutions.com/movies/SSOPlugin-WhatsNewInVersion3 Read all about it on page 28 of this magazine: http://www.javasystemsolutions.com/documentation/maternamonitor.pdf You can evaluate the solution for free, today. John -- John Baker, Web Technologies Consultant / SSO Support. http://www.javasystemsolutions.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Adding Menus to AST forms
These fields are attributes in the CMDB. I'd suggest adding $NULL$ menus to the fields via the class manager or CMDB driver then use active link(s) on the AST form(s) to add the menu(s) you need. If you later change your mind about the menus, or change the menu names, then you then only need to modify workflow, not CMDB attributes. BTW, I found during an upgrade from CMDB 2.1 to 7.6 that $NULL$ menus I'd added to these attributes were removed so be prepared to re-apply this change if you ever version-up. Cheers Peter _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: 03 May 2010 20:22 To: arslist@ARSLIST.ORG Subject: Re: Adding Menus to AST forms If you added those fields to the attributes list in Base_Element, could you then add the menu to the field at that level and have it filter down? Rick _ From: Thad K Esser tkes...@regence.com Date: Mon, 3 May 2010 12:16:55 -0700 To: arslist@ARSLIST.ORG Subject: Adding Menus to AST forms ** Hi, I'd like to add a menu to the Floor and Room fields on all the AST forms in Asset Management (ITSM 7.0.3, ARS 7.1, CMDB 2.1). Short of opening every form, and adding the menus, is there an easier way? Those fields don't already have any menu (not even a null menu), so I can't use an active link to attach them. (the menus have already been created for something else) Thanks, Thad Esser Remedy Developer *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Adding Menus to AST forms
Sounds like a good suggestion, Peter. Rick -Original Message- From: P Romain ARSlist p.romain.arsl...@parsolutions.co.uk Date: Mon, 3 May 2010 20:29:25 To: arslist@ARSLIST.ORG Subject: Re: Adding Menus to AST forms These fields are attributes in the CMDB. I'd suggest adding $NULL$ menus to the fields via the class manager or CMDB driver then use active link(s) on the AST form(s) to add the menu(s) you need. If you later change your mind about the menus, or change the menu names, then you then only need to modify workflow, not CMDB attributes. BTW, I found during an upgrade from CMDB 2.1 to 7.6 that $NULL$ menus I'd added to these attributes were removed so be prepared to re-apply this change if you ever version-up. Cheers Peter _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: 03 May 2010 20:22 To: arslist@ARSLIST.ORG Subject: Re: Adding Menus to AST forms If you added those fields to the attributes list in Base_Element, could you then add the menu to the field at that level and have it filter down? Rick _ From: Thad K Esser tkes...@regence.com Date: Mon, 3 May 2010 12:16:55 -0700 To: arslist@ARSLIST.ORG Subject: Adding Menus to AST forms ** Hi, I'd like to add a menu to the Floor and Room fields on all the AST forms in Asset Management (ITSM 7.0.3, ARS 7.1, CMDB 2.1). Short of opening every form, and adding the menus, is there an easier way? Those fields don't already have any menu (not even a null menu), so I can't use an active link to attach them. (the menus have already been created for something else) Thanks, Thad Esser Remedy Developer *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
OT: SSO Implementation
If you eventually decide to hire outside help. There is a company called
Optimal IdM that does work with implementing SSO:
http://www.optimalidm.com/services/default.aspx
One of our customers has used them for several implementations already, and
they are in the process of doing another one. Not sure what they would
charge you, but it might be worth looking into.
Cheers,
Jeff
Jeff Lockemy
QMX Support Services Inc.
(858) 366-8979
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chintan Shah
Sent: Monday, May 03, 2010 2:06 PM
To: arslist@ARSLIST.ORG
Subject: SSO Implementation
**
Hi all,
I would like to know if anybody has implemented methodology specified in
whitepaper here for single sign on.
http://documents.bmc.com/supportu/documents/57/12/65712/65712.pdf
I have been trying to integrate it but for some reason it goes back to
Remedy's Midtier login page...not sure where I should go to debug..since
Remedy doesnt provide Servlet code that fall back's to login page. I have
also made appropriate config file change on midtier.
Has anybody successfully implemented it?
Please share your ideas.
here's sample code that I am using (packaged class in a jar file and then
put it in Midter/WEB-INF/lib)
public class MyAuthenticator implements Authenticator {
public void init(Map cfg) {
}
public void destroy() {
}
public UserCredentials getAuthenticatedCredentials(
HttpServletRequest request, HttpServletResponse response)
throws IOException{
String user = request.getHeader(userHeaderName);
String pw=null;
String authStr=null;
if ((user!=nulluser.length()0) ) {
return new
UserCredentials(user.toLowerCase(),pw,authStr);
}
else { //2. user not auth'd; return null.
//embed routing info in response object if necessary.
return new UserCredentials(myUserName,null,null);
}
}
}
Thanks
Chintan.
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Re: SSO Implementation
Hi LJ,
Yup..I have downloaded that and looking at it as well.
I believe there could be some configuration issue on our solaris server as on
Windows environment it works fine.
BTW, midtier version is 7.5 patch 4.
Thnx
Chintan.
--- On Mon, 5/3/10, LJ LongWing lj.longw...@gmail.com wrote:
From: LJ LongWing lj.longw...@gmail.com
Subject: Re: SSO Implementation
To: arslist@ARSLIST.ORG
Date: Monday, May 3, 2010, 12:02 PM
**
I have done quite a bit of research recently and utilized the
sample files given in AREA_SSO_ALL_v206MT_v209AREA.zip (found within the KB at
BMC)….it works pretty good….still working on getting it implemented
though.
From: Action Request
System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of
Chintan
Shah
Sent: Monday, May 03, 2010 12:06 PM
To: arslist@ARSLIST.ORG
Subject: SSO Implementation
**
Hi all,
I would like to know if anybody has implemented methodology specified in
whitepaper here for single sign on.
http://documents.bmc.com/supportu/documents/57/12/65712/65712.pdf
I have been trying to integrate it but for some reason it goes back to
Remedy's Midtier login page...not sure where I should go to debug..since
Remedy doesnt provide Servlet code that fall back's to login page. I
have also made appropriate config file change on midtier.
Has anybody successfully implemented it?
Please share your ideas.
here's sample code that I am using (packaged class in a jar file and then put
it in Midter/WEB-INF/lib)
public class MyAuthenticator implements Authenticator {
public void init(Map cfg) {
}
public void destroy() {
}
public UserCredentials getAuthenticatedCredentials(
HttpServletRequest
request, HttpServletResponse response)
throws IOException{
String
user = request.getHeader(userHeaderName);
String
pw=null;
String
authStr=null;
if
((user!=nulluser.length()0) ) {
return new UserCredentials(user.toLowerCase(),pw,authStr);
}
else {
//2. user not auth'd; return null.
//embed
routing info in response object if necessary.
return new UserCredentials(myUserName,null,null);
}
}
}
Thanks
Chintan.
_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
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Re: restoring DB from SQL 2005 to SQL 2008
Louise, Change the compatibility mode to 2005. Check out the help on stored proceedure sp_dbcmptlevel. http://msdn.microsoft.com/en-us/library/ms178653.aspx You will need to create the database on 2008 manually and using the above stored proceedure, bring the compatibility level to 90 which represents MS-SQL 2005. Then restore the 2005 database. Hope this helps.. Cheers.. Joe D'Souza From: Louise Van Hine lvanh...@yahoo.com To: arslist@ARSLIST.ORG Sent: Mon, May 3, 2010 11:03:50 AM Subject: restoring DB from SQL 2005 to SQL 2008 ** Hi List, Has anyone done a database refresh (restore) from a SQL 2005 instance under the covers to a SQL 2008 DB? BMC is saying that this is not supported, but we have done this into our TEST and DEV systems and now have refreshed our DEV with production which is still on SQL 2005, and are about to perform the ARS upgrade to 7.5 and then ITSM from 7.0.3. to 7.6. Has anyone done this in a production environment? So far everything looks okay, our CMDB relationship viewer is happy, our consoles are happy, we had a bit of a glitch with initially connecting but that was because the configuration had a connection setting wrong initially - that got corrected and regression tests seem to be passing. Many thanks for any and all comments, Louise van Hine Independent Consultant loui...@zebratta.com 360-201-7580 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Java equivalent to ExportData Dot-Net function?
Hopefully this is not a obvious question - but I've searched and searched... A while ago I wrote a utility on the Dot-Net API wrapper that utilized the ExportData function to export data from tables. I'd like to use this again - however this customer is not a Windows shop - so I thought - I have the framework - it'll be easy to port to Java... However I can't find any similar functionality within the java api. Any advice would be greatly appreciated Robert Molenda ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Adding Menus to AST forms
** Rick: I was close, but stopped looking a couple of clicks too early (I guess it could be said I was two clicks shy of a full menu). Thanks for the push in the right direction. Peter: Thanks for the help as well. We're planning on versioning-up later this year, so I'll keep this in mind. Future readers: Remember to use the backslash in the $\NULL$ (just $NULL$ won't work). Thad Esser Remedy Developer From: P Romain ARSlist p.romain.arsl...@parsolutions.co.uk To: arslist@ARSLIST.ORG Date: 05/03/2010 12:29 PM Subject: Re: Adding Menus to AST forms Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** These fields are attributes in the CMDB. Id suggest adding $NULL$ menus to the fields via the class manager or CMDB driver then use active link(s) on the AST form(s) to add the menu(s) you need. If you later change your mind about the menus, or change the menu names, then you then only need to modify workflow, not CMDB attributes. BTW, I found during an upgrade from CMDB 2.1 to 7.6 that $NULL$ menus Id added to these attributes were removed so be prepared to re-apply this change if you ever version-up. Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: 03 May 2010 20:22 To: arslist@ARSLIST.ORG Subject: Re: Adding Menus to AST forms If you added those fields to the attributes list in Base_Element, could you then add the menu to the field at that level and have it filter down? Rick From: Thad K Esser tkes...@regence.com Date: Mon, 3 May 2010 12:16:55 -0700 To: arslist@ARSLIST.ORG Subject: Adding Menus to AST forms ** Hi, I'd like to add a menu to the Floor and Room fields on all the AST forms in Asset Management (ITSM 7.0.3, ARS 7.1, CMDB 2.1). Short of opening every form, and adding the menus, is there an easier way? Those fields don't already have any menu (not even a null menu), so I can't use an active link to attach them. (the menus have already been created for something else) Thanks, Thad Esser Remedy Developer *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: OT: SSO Implementation
SSO with the mid-tier is a two part implementation. One part in the
mid-tier and the other part in an AREA plug-in.
Turn on the plug-in logs (if you have any type of AREA plug-in enabled) and
user logs (to see the authentication success/failure) and see what is
happening on the other end of the line.
Axton Grams
These are my opinions and do not represent anything but my opinion.
On Mon, May 3, 2010 at 3:09 PM, Jeff Lockemy (QMX Support Services)
jlock...@gmail.com wrote:
**
If you eventually decide to hire outside help… There is a company called
Optimal IdM that does work with implementing SSO:
http://www.optimalidm.com/services/default.aspx
One of our customers has used them for several implementations already, and
they are in the process of doing another one. Not sure what they would
charge you, but it might be worth looking into…
Cheers,
Jeff
* *
*Jeff Lockemy***
QMX Support Services Inc.
(858) 366-8979
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Chintan Shah
*Sent:* Monday, May 03, 2010 2:06 PM
*To:* arslist@ARSLIST.ORG
*Subject:* SSO Implementation
**
Hi all,
I would like to know if anybody has implemented methodology specified in
whitepaper here for single sign on.
http://documents.bmc.com/supportu/documents/57/12/65712/65712.pdf
I have been trying to integrate it but for some reason it goes back to
Remedy's Midtier login page...not sure where I should go to debug..since
Remedy doesnt provide Servlet code that fall back's to login page. I have
also made appropriate config file change on midtier.
Has anybody successfully implemented it?
Please share your ideas.
here's sample code that I am using (packaged class in a jar file and then
put it in Midter/WEB-INF/lib)
public class MyAuthenticator implements Authenticator {
public void init(Map cfg) {
}
public void destroy() {
}
public UserCredentials getAuthenticatedCredentials(
HttpServletRequest request, HttpServletResponse response)
throws IOException{
String user = request.getHeader(userHeaderName);
String pw=null;
String authStr=null;
if ((user!=nulluser.length()0) ) {
return new
UserCredentials(user.toLowerCase(),pw,authStr);
}
else { //2. user not auth'd; return null.
//embed routing info in response object if necessary.
return new UserCredentials(myUserName,null,null);
}
}
}
Thanks
Chintan.
_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
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