Re: Mid-Tier v/s WUT - odd results...

[Jason Miller]

Hi Joe,

I too have seen this issue where it works in the MT but not in WUT (post
from 4/7/08 subject "Set an editable check box in a table field").  We found
that WUT 7.0.01 with patches 5 & 6 had this issue while 6.0.1 patch 1321 and
7.1 did not.  We never had any issue on the MT.

I have not been using WUT 7.5 much because it has issue with hanging on my
64-bit 2008/Win7 machines (7.1 does much better).  I just fired up 7.5 p4
and tried the table/checkbox loop where we had this issue using 7.0.01 and
the workflow worked as expected.

Our workflow is a little different though.  We do not evaluate
$ROWSELECTED$, there is a button that checks all records and one that
unchecks all records.

Do you have any older WUT versions you can try it with?

Jason

On Fri, May 7, 2010 at 11:26 AM, Joe DeSouza  wrote:

> **
> Fellow ARS geeks,
>
> Usually its not unusual to expect some things to work on the thick client
> but not on the mid-tier due to obvious limitations with the web tier.. But
> when its the other way around, I would just conclude it must be some sort of
> a bug...
>
> I have a simple piece of work-flow that works quite well on the Mid-Tier
> but when I try the same on the WUT, it doesn't work 100% correctly.
>
> The work-flow is on a table field where an active link guide runs through a
> table on a form, and sets an editable check box on that table field to
> checked if the row is selected, and unchecked it if the row is not selected
> by evaluating the value of $ROWSELECTED$.
>
> This partially works on the thick client - it works on every entry on the
> table field except for the first entry. On open of the form since that first
> entry is always selected, the work-flow works, and does check the check
> box..
>
> However if another row is selected causing the first rows check box to be
> unselected, and the you return the row selection to the first row, the check
> box fails to get checked. For some reason it is as though the row is not
> selected as the Active Link in the guide that evaluates $ROWSELECTED$
> evaluates it to 0 as if is not selected, thus failing the qualification and
> not setting the check box..
>
> This work-flow works on every other entry correctly.
>
> This works correctly on the mid-tier every which way you try it.. even on
> the first entry on re-selecting it.
>
> My user client as well as the Development Studio client is at Patch 4 of
> 7.5. The server and the mid tier are at patch 3 0f 7.5. I had upgraded the
> Studio and the user client on the recommendations of Remedy Support to
> resolve a few problems with Patch 3 of the User client..
>
> Thanks for any response..
>
> Cheers
>
> Joe
>
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: how to use web service client to upload an attachement in filter's set fields action

[jiang xiaofeng]

this is the WSDL file, it seems that the datatype of attachment is
"datahandler"(apache open source).

http://www.abcdef.com/manage/service";
xmlns:apachesoap="http://xml.apache.org/xml-soap"; xmlns:impl="
http://www.abcdef.com/manage/service"; xmlns:intf="
http://www.abcdef.com/manage/service"; xmlns:soapenc="
http://schemas.xmlsoap.org/soap/encoding/"; xmlns:tns1="
http://www.abcdef.com/manage/schema"; xmlns:tns2="
http://www.abcdef.com/manage/exception"; xmlns:wsdl="
http://schemas.xmlsoap.org/wsdl/"; xmlns:wsdlsoap="
http://schemas.xmlsoap.org/wsdl/soap/"; xmlns:xsd="
http://www.w3.org/2001/XMLSchema";>

 
  http://www.abcdef.com/manage/schema"; xmlns="
http://www.w3.org/2001/XMLSchema";>
   http://www.abcdef.com/manage/exception"/>
   http://xml.apache.org/xml-soap"/>
   http://schemas.xmlsoap.org/soap/encoding/"/>
   

 
  
 

   
   

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

   
   

 

   
   

 
 
 
 
 
 
 

   
   

 
 
 
 
 
 
 
 
 
 
 
 
 
 

   
   

 
 
 

   
  
  http://www.abcdef.com/manage/exception"; xmlns="
http://www.w3.org/2001/XMLSchema";>
   http://www.abcdef.com/manage/schema"/>
   http://xml.apache.org/xml-soap"/>
   http://schemas.xmlsoap.org/soap/encoding/"/>
   

 
 

   
  
 
   
  
   
   
  
   
   
  
   
   
  
   
   
  
   
   
  
  
   
   
  
  
   
   

  
 
 
 
  
   
   
  http://schemas.xmlsoap.org/soap/http"/>
  
 
 
http://schemas.xmlsoap.org/soap/encoding/"; namespace="
http://www.abcdef.com/manage/service"; use="encoded"/>
 
 
http://schemas.xmlsoap.org/soap/encoding/"; namespace="
http://www.abcdef.com/manage/service"; use="encoded"/>
 
 
http://schemas.xmlsoap.org/soap/encoding/"; name="AppException" namespace="
http://www.abcdef.com/manage/service"; use="encoded"/>
 
  
  
 
 
http://schemas.xmlsoap.org/soap/encoding/"; namespace="
http://www.abcdef.com/manage/service"; use="literal"/>
 
 
http://schemas.xmlsoap.org/soap/encoding/"; namespace="
http://www.abcdef.com/manage/service"; use="literal"/>
 
 
http://schemas.xmlsoap.org/soap/encoding/"; name="AppException" namespace="
http://www.abcdef.com/manage/service"; use="literal"/>
 
  
  
 
 
http://schemas.xmlsoap.org/soap/encoding/"; namespace="
http://www.abcdef.com/manage/service"; use="encoded"/>
 
 
http://schemas.xmlsoap.org/soap/encoding/"; namespace="
http://www.abcdef.com/manage/service"; use="encoded"/>
 
 
http://schemas.xmlsoap.org/soap/encoding/"; name="AppException" namespace="
http://www.abcdef.com/manage/service"; use="encoded"/>
 
  
   
   
  
 http://192.168.5.225:8905/services/IntCRMServer"/>
  
   




2010/4/11 cpgold 

> **
> Just Map Your Attachment field to the the field in the WS as described by
> the WSDL.
> Its graphically driven.
> IF you can't match input and output it means the data types are
> incompatible.
> If you hover your mouse over a attachment field in WS def. it says
> dataType:base64binary.
>
>
>
>
> On Sat, Apr 10, 2010 at 12:49 PM, jiangxiaofeng86 <
> jiangxiaofen...@gmail.com> wrote:
>
>> **
>>  hi all,
>>
>> I try to create a filter, which has a "set fields" action that consume a
>> web service.
>> the web service method needs a "datahandler" type input parameter. How do
>> I provide this parameter using an attachement from my form?
>>
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: IP Name Configuration in AR.CFG

[srinivas madhurakavi]

Hi Bruce,

I used this parameter in the ar.cfg file when one of my user complained
about not being able to access menus and data from table fields.
This was one off case where only he was receiving either

1) ARERR [552] Failure during SQL operation to the database : Invalid column
name 'C20006'.

AND/OR

2) ARWARN [311] Field ID is not related to this form : 20006
After a little research into the various workflow components causing
this error, I found that there were multiple AR server-name formats
available (i.e. server long name, short name and IP address) for selecting
the same server name to either build SQL menu or defining a table within
Table property tab. Because of this inconsistency, the server name was not
being resolved correctly hence the errors.

Adding server alias and IP Name parameter fixed the issue as (Axton was
mentioning) it was able to resolve server names within the workflow
definitions correctly.

thanks,
-Srinivas M.

On Fri, May 7, 2010 at 7:10 AM, Bruce Sisk  wrote:

> Good morning,
>
> Last night I added the IP Name parameter to my ar.cfg file.  It seems to be
> ok on the client tool, but I am having a problem now logging into the admin
> tool.
>
> who has used this parameter?  did it help??
>
> any input would be appreciated
>
> bruce
>
> 
> PeoplePC Online
> A better way to Internet
> http://www.peoplepc.com
>
>
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Re: IP Name Configuration in AR.CFG

[Axton]

I use it on every server I configure.  It stops hard coded server names from
appearing in workflow definitions when developers log in using a name other
than the one designated in Server-Name.

Axton Grams

These statements represent my opinion only.

On Fri, May 7, 2010 at 8:10 AM, Bruce Sisk  wrote:

> Good morning,
>
> Last night I added the IP Name parameter to my ar.cfg file.  It seems to be
> ok on the client tool, but I am having a problem now logging into the admin
> tool.
>
> who has used this parameter?  did it help??
>
> any input would be appreciated
>
> bruce
>
> 
> PeoplePC Online
> A better way to Internet
> http://www.peoplepc.com
>
>
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Re: SRM Integration Question

[William Abdo]

Thank You Shawn

We will need to check into that ourselves as well. Nice heads up.

 

 

Respectfully,

 

William Abdo

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Friday, May 07, 2010 2:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM Integration Question

 

We were looking at using SRM in a similar fashion for external users.  However, 
you will want to have your contracts and legal groups look over the contract to 
make sure you are allowed to use it in that way.

 

There were questions here over whether or not BMC allows you to use SRM for 
external customers, and it was determined by the experts in legal contracts at 
my company that we should err to the side of caution and not use SRM for 
external use.  BMC may allow it, but since the document that was evaluated here 
didn’t seem to indicate that it was ok, we decided not to use it for that.

 

If you were going to use it as you describe, one thing to consider is how 
company-dependent it is.  If you use multi-tenancy at all, it will create 
strict silos here.  That may actually be a good thing, unless you want 
customers somehow figuring out how to access each other’s data.  For example, 
there may be some way to get customer data by setting up an “on behalf of” 
person for requests if you don’t have it segregated by company.

 

Other than that, since I haven’t implemented in your scenario, I haven’t 
thought about many of the gotchas.  I do think the company question is the 
biggest one since you would want to segregate the data.

 

Shawn Pierson

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of William Abdo
Sent: Friday, May 07, 2010 12:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM Integration Question

 

Thank You Shawn,

 

We are looking at using Remedy ITSM for a service desk for our customers. There 
are about 500,000 customers.  Some customers are companies, some are 
individuals. 

 

The obvious way to bring the customer data into the Remedy ITSM is to store the 
companies in the company form, and the individuals in the people form. 

However, the individuals aren’t associated with any company, so we have to 
resolve that, one way or 

another. 

 

We want to offer a Self Help portal, using SRM. The rate of SRs would average 
2000 per day. At busy times, it could go up to 10,000.

 

Has anyone seen a successful implementation of Remedy ITSM, on such as scale?

 

If so, please share some of the gotchas you had to resolve, and maybe even some 
hints about how 

you went about it?

 

 

Respectfully,

 

William Abdo

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Friday, May 07, 2010 9:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: SRM Integration Question

 

** 

William,

 

You may get more answers if you clarify your question.  You didn’t mention what 
you are integrating with, so I assume you meant to use the word 
“implementation” instead.  Also, you don’t list out what your concerns are, 
what types of forms you would build, how many peak users you expect, what type 
of approvals, etc.  If you can provide more detail I’m sure someone on the list 
may be able to help.  Personally, I’ve been working with SRM since last year, 
I’m in the process of upgrading to 7.6, but it is only used internally in I.T. 
right now for very limited functionality so I may not be able to provide much 
assistance.

 

Shawn Pierson

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of William Abdo
Sent: Friday, May 07, 2010 8:19 AM
To: arslist@ARSLIST.ORG
Subject: SRM Integration Question

 

** 

Hello Remedy Wizards,

I really could use your wisdom on this one.

 

Does anyone out there have experience in performing or know of someone that has 
performed an SRM 7.6.00 integration with more than 500,000 Users?

 

Or, If you had to do this,  how would you proceed?

 

 

Respectfully,

 

William Abdo

 

 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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hyperlink, please e-mail sender. 

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Re: arslist Digest - 17 Apr 2010 to 18 Apr 2010 (#2010-137)

[LJ LongWing]

If you follow the directions at the end of the email, yes

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-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Harmon, Deborah M CIV DLA J6C
Sent: Friday, May 07, 2010 12:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: arslist Digest - 17 Apr 2010 to 18 Apr 2010 (#2010-137)

Can I please be deleted from this list.

Thanks

Deb Harmon
614.692.8363

-Original Message-
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Sent: Monday, April 19, 2010 12:00 AM
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arslist Digest - 17 Apr 2010 to 18 Apr 2010 (#2010-137)



Table of contents:


*   Archiving for incidents in Remedy 
*   OT: Extracting digits from a character field 
*   Merge Workflow 
*   TR vs DB sanity check please 
*   need to design a counter 
*   Extracting digits from a character field 
*   Interpreting ARS server SQL logs 
*   Urgent Need for REMEDY ENGINEER/ADMINISTRATOR for deployment
IRAQ 


1.  Archiving for incidents in Remedy

*   Re: Archiving for incidents in Remedy (04/18)
From: "ITN (Amanullah Bashir Ahmed)"



2.  OT: Extracting digits from a character field

*   Re: OT: Extracting digits from a character field (04/16)
From: Misi Mladoniczky 


3.  Merge Workflow

*   Re: Merge Workflow (04/16)
From: Misi Mladoniczky 


4.  TR vs DB sanity check please

*   Re: TR vs DB sanity check please (04/16)
From: Misi Mladoniczky 


5.  need to design a counter

*   Re: need to design a counter (04/16)
From: Misi Mladoniczky 


6.  Extracting digits from a character field

*   Re: Extracting digits from a character field (04/16)
From: Misi Mladoniczky 


7.  Interpreting ARS server SQL logs

*   Re: Interpreting ARS server SQL logs (04/16)
From: Misi Mladoniczky 


8.  Urgent Need for REMEDY ENGINEER/ADMINISTRATOR for deployment
IRAQ

*   Urgent Need for REMEDY ENGINEER/ADMINISTRATOR for
deployment IRAQ (04/18)
From: Jeff Glaser 



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Re: Open JDK ok for ARS 7.5, instead of Sun JDK???

[Murnane, Phil]

Rabi:

Yes, I've had a Centos 5.4 VM with OpenJava 1.6, and it ran ARS with ITSM 7 
with no problems.  I don't remember specific patch numbers off the top of my 
head, but they were latest as of about 6 months ago.

HTH,
--Phil

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi
Sent: Friday, May 07, 2010 13:06
To: arslist@ARSLIST.ORG
Subject: Open JDK ok for ARS 7.5, instead of Sun JDK???

Hi all, I have been given Open JDK 1.6 (from Red Hat) on a linux box where I 
intend to install ARS/ITSM 7.5 Before I fight for a Sun JDK, can somebody 
please tell me if you have made ARS/ITSM work with Open JDK?? Thanks.


  

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St-Pierre Patrick I625ST/Levis/GVDL est absent(e).

[Patrick St-Pierre]

Je serai absent(e) à partir du  2010-05-07 de retour le 2010-05-17.



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Mid-Tier v/s WUT - odd results...

[Joe DeSouza]

Fellow ARS geeks,

Usually its not unusual to expect some things to work on the thick client but 
not on the mid-tier due to obvious limitations with the web tier.. But when its 
the other way around, I would just conclude it must be some sort of a bug...

I have a simple piece of work-flow that works quite well on the Mid-Tier but 
when I try the same on the WUT, it doesn't work 100% correctly.

The work-flow is on a table field where an active link guide runs through a 
table on a form, and sets an editable check box on that table field to checked 
if the row is selected, and unchecked it if the row is not selected by 
evaluating the value of $ROWSELECTED$.

This partially works on the thick client - it works on every entry on the table 
field except for the first entry. On open of the form since that first entry is 
always selected, the work-flow works, and does check the check box..

However if another row is selected causing the first rows check box to be 
unselected, and the you return the row selection to the first row, the check 
box fails to get checked. For some reason it is as though the row is not 
selected as the Active Link in the guide that evaluates $ROWSELECTED$ evaluates 
it to 0 as if is not selected, thus failing the qualification and not setting 
the check box..

This work-flow works on every other entry correctly.

This works correctly on the mid-tier every which way you try it.. even on the 
first entry on re-selecting it.

My user client as well as the Development Studio client is at Patch 4 of 7.5. 
The server and the mid tier are at patch 3 0f 7.5. I had upgraded the Studio 
and the user client on the recommendations of Remedy Support to resolve a few 
problems with Patch 3 of the User client..

Thanks for any response..

Cheers

Joe




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Re: arslist Digest - 17 Apr 2010 to 18 Apr 2010 (#2010-137)

[Harmon, Deborah M CIV DLA J6C]

Can I please be deleted from this list.

Thanks

Deb Harmon
614.692.8363

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of arslist automatic digest
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Sent: Monday, April 19, 2010 12:00 AM
To: arsl...@listserv.rbugs.com
Subject: arslist Digest - 17 Apr 2010 to 18 Apr 2010 (#2010-137)

Skip repetitive navigational links 
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arslist Digest - 17 Apr 2010 to 18 Apr 2010 (#2010-137)



Table of contents:


*   Archiving for incidents in Remedy 
*   OT: Extracting digits from a character field 
*   Merge Workflow 
*   TR vs DB sanity check please 
*   need to design a counter 
*   Extracting digits from a character field 
*   Interpreting ARS server SQL logs 
*   Urgent Need for REMEDY ENGINEER/ADMINISTRATOR for deployment
IRAQ 


1.  Archiving for incidents in Remedy

*   Re: Archiving for incidents in Remedy (04/18)
From: "ITN (Amanullah Bashir Ahmed)"



2.  OT: Extracting digits from a character field

*   Re: OT: Extracting digits from a character field (04/16)
From: Misi Mladoniczky 


3.  Merge Workflow

*   Re: Merge Workflow (04/16)
From: Misi Mladoniczky 


4.  TR vs DB sanity check please

*   Re: TR vs DB sanity check please (04/16)
From: Misi Mladoniczky 


5.  need to design a counter

*   Re: need to design a counter (04/16)
From: Misi Mladoniczky 


6.  Extracting digits from a character field

*   Re: Extracting digits from a character field (04/16)
From: Misi Mladoniczky 


7.  Interpreting ARS server SQL logs

*   Re: Interpreting ARS server SQL logs (04/16)
From: Misi Mladoniczky 


8.  Urgent Need for REMEDY ENGINEER/ADMINISTRATOR for deployment
IRAQ

*   Urgent Need for REMEDY ENGINEER/ADMINISTRATOR for
deployment IRAQ (04/18)
From: Jeff Glaser 



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AIE 7.6: InitCMDBConnection - cannot access AR System server

[Jason Miller]

We have Atrium Core 7.6 patch 1 on our test server (we just patched
yesterday to try and resolve this).  We are experiencing an issue where Data
Exchanges stop working after working on other Data Exchanges.  We see the
following errors in the AIE logs and can see the failure in aruser.log.

[Thu May 06 2010 11:26:47.4910] -   Error (623):
Authentication failed
[Thu May 06 2010 11:26:47.4910] -   InitCMDBConnection -
cannot access AR System server:ITSM76APPSERVER. Error = 2
[Thu May 06 2010 11:26:47.4910] -   StartDataHandlers:
CMDB Data Handler failed to start.

Logging workflow I see where an AL pulls the current credentials from
EIE:ApplicationSettings and passes those to aiexfer.exe correctly.  It seems
that somewhere within the aiexfer.exe process it uses the credentials from
the EIE:DataExchange record.  These records appear to get out of sync as
other Data Exchanges are being worked on.  I unhid the fields on
EIE:DataExchange to try and manually correct the password.  This triggers
workflow and changes the hash.  I found that it works fine setting the
passwords in the db.

As a temporary workaround I created a stored procedure that does the
following and put it behind a button so I don’t need to go into the db each
time the person managing the Data Exchanges starts seeing errors.

UPDATE T710--EIE:DataExchange
SET
C102 = 'pw1',--Admin Password
C15185 = 'pw2,--Encrypted Password
C536871114 = 'pw3'--Admin PasswordN
WHERE C536870952 = 0--Use default destination AR server

Has anybody else experienced this?

Thanks,
Jason

ARS 7.5 p4
Atrium Core 7.6 p1
Win 2008 R2 64-bit
SQL 2008 64-bit

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Re: SRM Integration Question

[Pierson, Shawn]

We were looking at using SRM in a similar fashion for external users.  However, 
you will want to have your contracts and legal groups look over the contract to 
make sure you are allowed to use it in that way.

There were questions here over whether or not BMC allows you to use SRM for 
external customers, and it was determined by the experts in legal contracts at 
my company that we should err to the side of caution and not use SRM for 
external use.  BMC may allow it, but since the document that was evaluated here 
didn’t seem to indicate that it was ok, we decided not to use it for that.

If you were going to use it as you describe, one thing to consider is how 
company-dependent it is.  If you use multi-tenancy at all, it will create 
strict silos here.  That may actually be a good thing, unless you want 
customers somehow figuring out how to access each other’s data.  For example, 
there may be some way to get customer data by setting up an “on behalf of” 
person for requests if you don’t have it segregated by company.

Other than that, since I haven’t implemented in your scenario, I haven’t 
thought about many of the gotchas.  I do think the company question is the 
biggest one since you would want to segregate the data.

Shawn Pierson

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of William Abdo
Sent: Friday, May 07, 2010 12:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: SRM Integration Question

Thank You Shawn,

We are looking at using Remedy ITSM for a service desk for our customers. There 
are about 500,000 customers.  Some customers are companies, some are 
individuals.

The obvious way to bring the customer data into the Remedy ITSM is to store the 
companies in the company form, and the individuals in the people form.
However, the individuals aren’t associated with any company, so we have to 
resolve that, one way or
another.

We want to offer a Self Help portal, using SRM. The rate of SRs would average 
2000 per day. At busy times, it could go up to 10,000.

Has anyone seen a successful implementation of Remedy ITSM, on such as scale?

If so, please share some of the gotchas you had to resolve, and maybe even some 
hints about how
you went about it?


Respectfully,

William Abdo

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Friday, May 07, 2010 9:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: SRM Integration Question

**
William,

You may get more answers if you clarify your question.  You didn’t mention what 
you are integrating with, so I assume you meant to use the word 
“implementation” instead.  Also, you don’t list out what your concerns are, 
what types of forms you would build, how many peak users you expect, what type 
of approvals, etc.  If you can provide more detail I’m sure someone on the list 
may be able to help.  Personally, I’ve been working with SRM since last year, 
I’m in the process of upgrading to 7.6, but it is only used internally in I.T. 
right now for very limited functionality so I may not be able to provide much 
assistance.

Shawn Pierson

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of William Abdo
Sent: Friday, May 07, 2010 8:19 AM
To: arslist@ARSLIST.ORG
Subject: SRM Integration Question

**
Hello Remedy Wizards,
I really could use your wisdom on this one.

Does anyone out there have experience in performing or know of someone that has 
performed an SRM 7.6.00 integration with more than 500,000 Users?

Or, If you had to do this,  how would you proceed?


Respectfully,

William Abdo


_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

Re: SRM Integration Question

[William Abdo]

Thank You Shawn,

 

We are looking at using Remedy ITSM for a service desk for our customers. There 
are about 500,000 customers.  Some customers are companies, some are 
individuals. 

 

The obvious way to bring the customer data into the Remedy ITSM is to store the 
companies in the company form, and the individuals in the people form. 

However, the individuals aren’t associated with any company, so we have to 
resolve that, one way or 

another. 

 

We want to offer a Self Help portal, using SRM. The rate of SRs would average 
2000 per day. At busy times, it could go up to 10,000.

 

Has anyone seen a successful implementation of Remedy ITSM, on such as scale?

 

If so, please share some of the gotchas you had to resolve, and maybe even some 
hints about how 

you went about it?

 

 

Respectfully,

 

William Abdo

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Friday, May 07, 2010 9:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: SRM Integration Question

 

** 

William,

 

You may get more answers if you clarify your question.  You didn’t mention what 
you are integrating with, so I assume you meant to use the word 
“implementation” instead.  Also, you don’t list out what your concerns are, 
what types of forms you would build, how many peak users you expect, what type 
of approvals, etc.  If you can provide more detail I’m sure someone on the list 
may be able to help.  Personally, I’ve been working with SRM since last year, 
I’m in the process of upgrading to 7.6, but it is only used internally in I.T. 
right now for very limited functionality so I may not be able to provide much 
assistance.

 

Shawn Pierson

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of William Abdo
Sent: Friday, May 07, 2010 8:19 AM
To: arslist@ARSLIST.ORG
Subject: SRM Integration Question

 

** 

Hello Remedy Wizards,

I really could use your wisdom on this one.

 

Does anyone out there have experience in performing or know of someone that has 
performed an SRM 7.6.00 integration with more than 500,000 Users?

 

Or, If you had to do this,  how would you proceed?

 

 

Respectfully,

 

William Abdo

 

 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

Private and confidential as detailed here 
 . If you cannot access 
hyperlink, please e-mail sender. 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 

Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

[Scott Hammons]

Tim,

Thanks!  When you do get to upgrade your production environment can you publish 
those results as well?  I think it would provide some good numbers for all the 
listers here for estimating purposes.

Scott



From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On 
Behalf Of Hulmes, Timothy W Mr CTR US USA IMCOM [timothy.hul...@us.army.mil]
Sent: Friday, May 07, 2010 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

Scott,

The upgrade was done against a backup of our production Database.  It
was done on a VM server so I am guessing when I do this in production on
a physical server I will get better performance.

A Rough estimate of our data size is about 500,000 tickets and 40,000 to
50,000 Assets.

Tim


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Hammons
Sent: Wednesday, May 05, 2010 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

Tim,

Was your test environment a good representation of the production
environment?  By this I'm mostly referring to the number of objects in
the CMDB and/or ARS DB.  I'm just curious on what size your data set was
for your test.  This is important in estimating the time it would take
to complete the upgrade in a fully functional production environment.

Any thoughts?

Thanks in advance!

Scott


From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR US USA IMCOM
[timothy.hul...@us.army.mil]
Sent: Wednesday, May 05, 2010 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

We just Recently went from ARS7.1/CMDB2.1/ITSM7.0.03 to
ARS7.5/CMDB7.6/ITSM7.6 in a test environment.  The ARS portion took 40
minutes, the CMDB portion took 4 hours and the ITSM portion.are you
ready for this 23 hours.  I kid you not.


Tim


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jiri Pospisil
Sent: Wednesday, April 28, 2010 6:09 AM
To: arslist@ARSLIST.ORG
Subject: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

**

++

Please Read The Disclaimer At The Bottom Of This Email

++



Hi,



I have been tasked to provide some effort estimates for upgrading our
Remedy environment from ARS 7.0.1 to 7.5 and ITSM applications from
7.0.1 to 7.6 (including CMDB upgrade).

I was wondering if anybody who have been through a similar upgrade could
share their experience.

Would be interesting to know not only time spent on the Remedy technical
side, but also what re-training was required/given to users and what
other technical/non-technical resources you had to use during the
upgrade.



Thanks



Jiri Pospisil

Remedy Specialist

LCH.Clearnet http://www.lchclearnet.com/>






*



This email is intended for the named recipient(s) only. Its contents are
confidential and may only be retained by the named recipient(s) and may
only be copied or disclosed with the consent of LCH.Clearnet Limited. If
you are not an intended recipient please delete this e-mail and notify
postmas...@lchclearnet.com.



The contents of this email are subject to contract in all cases, and
LCH.Clearnet Limited makes no contractual commitment save where
confirmed by hard copy. LCH.Clearnet Limited accepts no liability,
including liability for negligence, in respect of any statement in this
email.



LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High
Street, London EC3N 1EA. Recognised as a Clearing House under the
Financial Services & Markets Act 2000. Reg in England No.25932

Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com




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Open JDK ok for ARS 7.5, instead of Sun JDK???

[Rabi Tripathi]

Hi all, I have been given Open JDK 1.6 (from Red Hat) on a linux box where I 
intend to install ARS/ITSM 7.5 Before I fight for a Sun JDK, can somebody 
please tell me if you have made ARS/ITSM work with Open JDK?? Thanks.


  

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Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

[Hulmes, Timothy W Mr CTR US USA IMCOM]

Scott,

The upgrade was done against a backup of our production Database.  It
was done on a VM server so I am guessing when I do this in production on
a physical server I will get better performance.  

A Rough estimate of our data size is about 500,000 tickets and 40,000 to
50,000 Assets.

Tim


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Hammons
Sent: Wednesday, May 05, 2010 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

Tim,

Was your test environment a good representation of the production
environment?  By this I'm mostly referring to the number of objects in
the CMDB and/or ARS DB.  I'm just curious on what size your data set was
for your test.  This is important in estimating the time it would take
to complete the upgrade in a fully functional production environment.

Any thoughts?

Thanks in advance!

Scott


From: Action Request System discussion list(ARSList)
[arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR US USA IMCOM
[timothy.hul...@us.army.mil]
Sent: Wednesday, May 05, 2010 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

We just Recently went from ARS7.1/CMDB2.1/ITSM7.0.03 to
ARS7.5/CMDB7.6/ITSM7.6 in a test environment.  The ARS portion took 40
minutes, the CMDB portion took 4 hours and the ITSM portion.are you
ready for this 23 hours.  I kid you not.


Tim


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jiri Pospisil
Sent: Wednesday, April 28, 2010 6:09 AM
To: arslist@ARSLIST.ORG
Subject: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

**

++

Please Read The Disclaimer At The Bottom Of This Email

++



Hi,



I have been tasked to provide some effort estimates for upgrading our
Remedy environment from ARS 7.0.1 to 7.5 and ITSM applications from
7.0.1 to 7.6 (including CMDB upgrade).

I was wondering if anybody who have been through a similar upgrade could
share their experience.

Would be interesting to know not only time spent on the Remedy technical
side, but also what re-training was required/given to users and what
other technical/non-technical resources you had to use during the
upgrade.



Thanks



Jiri Pospisil

Remedy Specialist

LCH.Clearnet http://www.lchclearnet.com/>






*



This email is intended for the named recipient(s) only. Its contents are
confidential and may only be retained by the named recipient(s) and may
only be copied or disclosed with the consent of LCH.Clearnet Limited. If
you are not an intended recipient please delete this e-mail and notify
postmas...@lchclearnet.com.



The contents of this email are subject to contract in all cases, and
LCH.Clearnet Limited makes no contractual commitment save where
confirmed by hard copy. LCH.Clearnet Limited accepts no liability,
including liability for negligence, in respect of any statement in this
email.



LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High
Street, London EC3N 1EA. Recognised as a Clearing House under the
Financial Services & Markets Act 2000. Reg in England No.25932

Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com




*



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Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

[Hulmes, Timothy W Mr CTR US USA IMCOM]

For our upgrade we had just under 500,000 tickets and about 50,000
assets

Tim

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Wednesday, May 05, 2010 1:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

That's what we are looking at upgrading from/to.  How much data do you
have (so I can guess-timate how long our upgrade might take)?

Anne Ramey

E-mail correspondence to and from this address may be subject to the
North Carolina Public Records Law and may be disclosed to third parties
only by an authorized State Official.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR US
USA IMCOM
Sent: Wednesday, May 05, 2010 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

We just Recently went from ARS7.1/CMDB2.1/ITSM7.0.03 to
ARS7.5/CMDB7.6/ITSM7.6 in a test environment.  The ARS portion took 40
minutes, the CMDB portion took 4 hours and the ITSM portion.are you
ready for this 23 hours.  I kid you not.


Tim


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jiri Pospisil
Sent: Wednesday, April 28, 2010 6:09 AM
To: arslist@ARSLIST.ORG
Subject: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

** 

++

Please Read The Disclaimer At The Bottom Of This Email

++

 

Hi,

 

I have been tasked to provide some effort estimates for upgrading our
Remedy environment from ARS 7.0.1 to 7.5 and ITSM applications from
7.0.1 to 7.6 (including CMDB upgrade).

I was wondering if anybody who have been through a similar upgrade could
share their experience.

Would be interesting to know not only time spent on the Remedy technical
side, but also what re-training was required/given to users and what
other technical/non-technical resources you had to use during the
upgrade.

 

Thanks

 

Jiri Pospisil

Remedy Specialist

LCH.Clearnet http://www.lchclearnet.com/> 

 

 


*

 

This email is intended for the named recipient(s) only. Its contents are
confidential and may only be retained by the named recipient(s) and may
only be copied or disclosed with the consent of LCH.Clearnet Limited. If
you are not an intended recipient please delete this e-mail and notify
postmas...@lchclearnet.com.

 

The contents of this email are subject to contract in all cases, and
LCH.Clearnet Limited makes no contractual commitment save where
confirmed by hard copy. LCH.Clearnet Limited accepts no liability,
including liability for negligence, in respect of any statement in this
email.

 

LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High
Street, London EC3N 1EA. Recognised as a Clearing House under the
Financial Services & Markets Act 2000. Reg in England No.25932 

Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com

 


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Re: Error while importing SRDs

[Mahesh]

It looks like the SRD already exists.

Thanks
Mahesh

On Thu, May 6, 2010 at 10:12 AM, Rohini Prasher  wrote:

> **
> Hi Listers,
>
> When I am importing a SRD, after validation when I click Prmote, it throws
> following error message-
>
> ARERR [382] The value(s) for this entry violate a unique index that has
> been defined for this form : schema: SRM:AppTargetData, entry:
> 252, 1 unique index(es), field(s): 179
>
>
> Have you faced this error, if yes, how to resolve it?
>
> Regards,
> Rohini Prasher
>
> DISCLAIMER:
> ---
>
> The contents of this e-mail and any attachment(s) are confidential and 
> intended for the named recipient(s) only.
> It shall not attach any liability on the originator or HCL or its affiliates. 
> Any views or opinions presented in
> this email are solely those of the author and may not necessarily reflect the 
> opinions of HCL or its affiliates.
> Any form of reproduction, dissemination, copying, disclosure, modification, 
> distribution and / or publication of
> this message without the prior written consent of the author of this e-mail 
> is strictly prohibited. If you have
> received this email in error please delete it and notify the sender 
> immediately. Before opening any mail and
> attachments please check them for viruses and defect.
>
> ---
>
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Re: Data Management tool error Invalid Product Catalog

[John Atherly]

Thanks for the reply

I running PCT-ProductCompanyAssoc when I get the error message.  
_
 


John Atherly  |   APC by Schneider Electric   |  Information, Process & 
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +401-7899-5735 ext. 2120  |   Fax: +401-789-3710  |   
Email: john.athe...@apcc.com  |   Site: www.apc.com/  |   Address: 132 
Fairgrounds Road, West Kingston, RI 02892 USA 
*** Please consider the environment before printing this e-mail 




Chris Danaceau  
Sent by: "Action Request System discussion list(ARSList)" 

05/04/2010 11:16 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Data Management tool   error Invalid Product Catalog






John, I didn't see that you specified which staging records had that 
error?   It sounds like you've got records which are dependent upon the 
product catalog (i.e. Assignment) where you have it specified in the 
dependent record but not in your product catalog load or in your live 
Product Configuration forms.
 
-- 
Chris Danaceau
AttivaSoft Solutions Architect



From: Action Request System discussion list(ARSList) on behalf of John 
Atherly
Sent: Tue 4/27/2010 3:15 PM
To: arslist@ARSLIST.ORG
Subject: Data Management tool error Invalid Product Catalog


** 

I've been trying to use the Data Management Tool in 7.5 to load my 
Foundation data from the work sheets provided by BMC.   Remedy converts 
then into csv file format and then loads the data into Remedy.  Once the 
data is load I run the Validate.   After Validation is done all records 
are mark with an error   Invalid Product Catalog The work sheets do 
not contain a column called Product Catalog.   I've run logs on the client 
and the server and can't even see when the error feild is being populated. 
 


7.5.00 Patch 003 
Windows Server 2003
_
 


John Atherly  |   APC by Schneider Electric   |  Information, Process & 
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +401-7899-5735 ext. 2120  |   Fax: +401-789-3710  | 
Email: john.athe...@apcc.com    |   Site: 
www.apc.com/    |   Address: 132 Fairgrounds Road, 
West Kingston, RI 02892 USA 
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Friday Humor - Golf Injury

[Robert Dalton]

Golf Injury…

Two women were playing golf. One teed off and watched in horror as her ball 
headed directly toward a foursome of men playing the next hole.  

The ball hit one of the men. He immediately clasped his hands together at his 
groin, fell to the ground and proceeded to roll around in agony.

The woman rushed down to the man, and immediately began to apologize. 

'Please allow me to help. I'm a Physical Therapist and I know I could relieve 
your pain if you'd allow me, she told him.

'Oh, no, I'll be all right. I'll be fine in a few minutes,' the man replied.

He was in obvious agony, lying in the fetal position, still clasping his hands 
there at his groin. At her persistence, however, he finally allowed her to help.

She gently took his hands away and laid them to the side, loosened his pants 
and put her hands inside. She administered tender and artful massage for 
several long moments and asked, 'How does that feel'?

'Feels great,' he replied, 'but I still think my thumb's broken!

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Re: SRM Integration Question

[Pierson, Shawn]

William,

You may get more answers if you clarify your question.  You didn't mention what 
you are integrating with, so I assume you meant to use the word 
"implementation" instead.  Also, you don't list out what your concerns are, 
what types of forms you would build, how many peak users you expect, what type 
of approvals, etc.  If you can provide more detail I'm sure someone on the list 
may be able to help.  Personally, I've been working with SRM since last year, 
I'm in the process of upgrading to 7.6, but it is only used internally in I.T. 
right now for very limited functionality so I may not be able to provide much 
assistance.

Shawn Pierson

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of William Abdo
Sent: Friday, May 07, 2010 8:19 AM
To: arslist@ARSLIST.ORG
Subject: SRM Integration Question

**
Hello Remedy Wizards,
I really could use your wisdom on this one.

Does anyone out there have experience in performing or know of someone that has 
performed an SRM 7.6.00 integration with more than 500,000 Users?

Or, If you had to do this,  how would you proceed?


Respectfully,

William Abdo


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Re: Position Notice

[Craig Carter]

Slight correction: This is a non-competitive announcement so you'll need to 
meet one of the eligibilities in the qualifications section to be eligible.

//SIGNED//
Craig Carter, YC-02
IT Manager, RSP

---

A new DoD (Air Force) Remedy Developer position GS-9T11 was posted on USAJobs 
today and will be closed to applicants on 13 May.
The control number (keyword) is 1902403 and you'll need to select the "All 
Jobs" radio button under the search criteria to find it.
Although the description doesn't specifically mention Remedy, it's primarily a 
Remedy Developer position here in Denver, Colorado.
Salary range is $55K - $80K based on initial civilian grading which is based on 
your experience, resume, training, etc.

We're upgrading now to ARS 7.5 and SQL Server 2008 and our focus is primarily 
custom development and CSS (no ITSM).
This is a permanent Government position.  If anyone is interested, you'll need 
to submit your resume via USAJobs by 13 May.
This is a competitive position and you'll need to meet requirements shown in 
the announcement-please check the announcements for specifics.

Since this announcement doesn't reflect "Remedy" or "SQL Server" or any of the 
other keywords people would normally search for, I wanted to let everyone know.

//SIGNED//
Craig Carter
IT Manager, RSP

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SRM Integration Question

[William Abdo]

Hello Remedy Wizards,

I really could use your wisdom on this one.

 

Does anyone out there have experience in performing or know of someone
that has performed an SRM 7.6.00 integration with more than 500,000
Users?

 

Or, If you had to do this,  how would you proceed?

 

 

Respectfully,

 

William Abdo

 

 


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User Tool and Terminal Server

[Bruce Sisk]

Good morning,

looking for information about the Remedy user tool in a Windows Terminal Server 
setup.

running Remedy User 7.1 patch 7 on a windows terminal server.  approximately 80 
people use it.

are there any performance tuning requirments\recommendations for either remedy 
(server or client) and\or term servers??  is there an upper limit to how many 
times a single install of the user tool can be opened and ran??

mostly this seems to be working, however, we are seeming performance issues.

bruce


PeoplePC Online
A better way to Internet
http://www.peoplepc.com

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Position Notice

[Craig Carter]

A new DoD (Air Force) Remedy Developer position GS-9T11 was posted on USAJobs 
today and will be closed to applicants on 13 May.
The control number (keyword) is 1902403 and you'll need to select the "All 
Jobs" radio button under the search criteria to find it.
Although the description doesn't specifically mention Remedy, it's primarily a 
Remedy Developer position here in Denver, Colorado.
Salary range is $55K - $80K based on initial civilian grading which is based on 
your experience, resume, training, etc.

We're upgrading now to ARS 7.5 and SQL Server 2008 and our focus is primarily 
custom development and CSS (no ITSM).
This is a permanent Government position.  If anyone is interested, you'll need 
to submit your resume via USAJobs by 13 May.
This is a competitive position and you'll need to meet requirements shown in 
the announcement-please check the announcements for specifics.

Since this announcement doesn't reflect "Remedy" or "SQL Server" or any of the 
other keywords people would normally search for, I wanted to let everyone know.

//SIGNED//
Craig Carter
IT Manager, RSP




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IP Name Configuration in AR.CFG

[Bruce Sisk]

Good morning, 

Last night I added the IP Name parameter to my ar.cfg file.  It seems to be ok 
on the client tool, but I am having a problem now logging into the admin tool.

who has used this parameter?  did it help??

any input would be appreciated

bruce


PeoplePC Online
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http://www.peoplepc.com

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Re: Finding the connected form-name, alias and entry-points...

[Nair, Rajesh IN BOM SISL]

 6.03.00 is the version

Regards
Rajesh

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Friday, May 07, 2010 1:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Finding the connected form-name, alias and entry-points...

That should be no problem...

I see the following supported versions in the compatibility matrix, what would 
be the corresponding 6.3 name for the app?

BMC Remedy IT Service Management Suite (ITSM7)
- 7.6.00
- 7.5.00
- 7.1.00

What was it called before that, and which versions are there?

I can add radio-buttons for the different versions in RRR|Alias, to prevent 
mixup.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> This is great . but could have be much better, if it could have
> information from V6.3 onwards.
>
> 6.3 may be outdate. but i still think may of us are still  using it
>
>
> Regards
> Rajesh Nair
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Kbegosh
> Sent: Thursday, May 06, 2010 11:53 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Finding the connected form-name, alias and entry-points...
>
> If you need help let me know.  I have the def files for 7.5, 7,6.  I
> can upload them to your site or something like that.
>
> Sent from my iPhone
>
> On May 6, 2010, at 2:00 PM, Misi Mladoniczky  wrote:
>
>> Hi Rick, Kerry, Begosh,
>>
>> That is good to hear, from all of you.
>>
>> The next step would be to find complete form-def-files from all of
>> ITSM 7.0, 7.5 and 7.6 to make the database complete.
>>
>> Finding language specific def-files would also be something to do.
>>
>> How can I get a complete set of these def-file in an easy way, any
>> ideas?
>>
>> The current version of RRR|Alias is based on an English ITSM 7.0. The
>> installed modules should be fairly complete, but I am not sure
>> exactly how complete they are...
>>
>>Best Regards - Misi, RRR AB, http://www.rrr.se
>>
>> Products from RRR Scandinavia:
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se .
>>
>>> Misi, it actually sounds like a great app.  I just haven't had the
>>> time to go take a look at it.  I definitely will in time, though!
>>>
>>> Rick
>>> On Thu, May 6, 2010 at 5:14 AM, Kbegosh  wrote:
>>>
 Misi,
 I also just checked it out and it is a very cool tool and very
 usefull.

 Sent from my iPhone


 On May 6, 2010, at 7:46 AM, Misi Mladoniczky  wrote:

 Hi again,
>
> I just want to check a couple of things, as RRR|Alias has not been
> visited anywhere near what I was expecting.
>
> This is an open page, and you do not need to login or anything
> similar.
>
> Q1: Have you all learned which Form Alias is connected to which
> Form, and the same for the Entry Points in ITSM7, which would make
> this tool obsolete?
>
> Q2: Have I missed something else? Maybe there is some other way to
> quickly find out the Alias/Entry Point/Form Name relationships?
>
> Q3: Maybe I was too vague about what this really was, and it's
> benefits?
>
> Normal access: http://rrr.se/cgi/alias
>
> Search for "Incident": http://rrr.se/cgi/alias?s=incident
>
>  Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by
> optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your
> Remedy logs.
> Find these products, and many free tools and utilities, at
> http://rrr.se.
>
> Hi all,
>>
>> I have sometimes felt frustration when trying to correlate error
>> reports to the actual underlying form name, when Entry-Points and
>> View- Aliases are the only thing shown by the user interface...
>>
>> I hope this will be the solution for all of us:
>> http://rrr.se/cgi/alias
>>
>> Just type in a search keyword, and you will get a list of all
>> form-names, view-aliases and entry-point-names that match.
>>
>> The current data is taken from ITSM7, but I guess that most
>> labels are the same in newer versions. I will add new
>> applications as soon as you help me with the def-files needed.
>>
>>  Best Regards - Misi, RRR AB, http://www.rrr.se
>>
>> Products from RRR Scandinavia:
>> * RRR|License - Not enough Remedy licenses? Save money by
>> optimizing.
>> * RRR|Log - Performance 

Re: Finding the connected form-name, alias and entry-points...

[Misi Mladoniczky]

That should be no problem...

I see the following supported versions in the compatibility matrix, what
would be the corresponding 6.3 name for the app?

BMC Remedy IT Service Management Suite (ITSM7)
- 7.6.00
- 7.5.00
- 7.1.00

What was it called before that, and which versions are there?

I can add radio-buttons for the different versions in RRR|Alias, to
prevent mixup.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> This is great . but could have be much better, if it could have
> information from V6.3 onwards.
>
> 6.3 may be outdate. but i still think may of us are still  using it
>
>
> Regards
> Rajesh Nair
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Kbegosh
> Sent: Thursday, May 06, 2010 11:53 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Finding the connected form-name, alias and entry-points...
>
> If you need help let me know.  I have the def files for 7.5, 7,6.  I can
> upload them to your site or something like that.
>
> Sent from my iPhone
>
> On May 6, 2010, at 2:00 PM, Misi Mladoniczky  wrote:
>
>> Hi Rick, Kerry, Begosh,
>>
>> That is good to hear, from all of you.
>>
>> The next step would be to find complete form-def-files from all of
>> ITSM 7.0, 7.5 and 7.6 to make the database complete.
>>
>> Finding language specific def-files would also be something to do.
>>
>> How can I get a complete set of these def-file in an easy way, any
>> ideas?
>>
>> The current version of RRR|Alias is based on an English ITSM 7.0. The
>> installed modules should be fairly complete, but I am not sure exactly
>> how complete they are...
>>
>>Best Regards - Misi, RRR AB, http://www.rrr.se
>>
>> Products from RRR Scandinavia:
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se .
>>
>>> Misi, it actually sounds like a great app.  I just haven't had the
>>> time to go take a look at it.  I definitely will in time, though!
>>>
>>> Rick
>>> On Thu, May 6, 2010 at 5:14 AM, Kbegosh  wrote:
>>>
 Misi,
 I also just checked it out and it is a very cool tool and very
 usefull.

 Sent from my iPhone


 On May 6, 2010, at 7:46 AM, Misi Mladoniczky  wrote:

 Hi again,
>
> I just want to check a couple of things, as RRR|Alias has not been
> visited anywhere near what I was expecting.
>
> This is an open page, and you do not need to login or anything
> similar.
>
> Q1: Have you all learned which Form Alias is connected to which
> Form, and the same for the Entry Points in ITSM7, which would make
> this tool obsolete?
>
> Q2: Have I missed something else? Maybe there is some other way to
> quickly find out the Alias/Entry Point/Form Name relationships?
>
> Q3: Maybe I was too vague about what this really was, and it's
> benefits?
>
> Normal access: http://rrr.se/cgi/alias
>
> Search for "Incident": http://rrr.se/cgi/alias?s=incident
>
>  Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by
> optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
> logs.
> Find these products, and many free tools and utilities, at
> http://rrr.se.
>
> Hi all,
>>
>> I have sometimes felt frustration when trying to correlate error
>> reports to the actual underlying form name, when Entry-Points and
>> View- Aliases are the only thing shown by the user interface...
>>
>> I hope this will be the solution for all of us:
>> http://rrr.se/cgi/alias
>>
>> Just type in a search keyword, and you will get a list of all
>> form-names, view-aliases and entry-point-names that match.
>>
>> The current data is taken from ITSM7, but I guess that most labels
>> are the same in newer versions. I will add new applications as
>> soon as you help me with the def-files needed.
>>
>>  Best Regards - Misi, RRR AB, http://www.rrr.se
>>
>> Products from RRR Scandinavia:
>> * RRR|License - Not enough Remedy licenses? Save money by
>> optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your
>> Remedy logs.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se .
>>
>>
>> __
>> _
>
>
>>
>

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