Re: Create SLM Milestones / Actions via API

[uday kiran]

 Hi Mario
 It would be a great help if you can send me steps to configure SLA for ars
7.1 i already installed it but new to SLA please help me out

 Thanks
 Uday

On Fri, Feb 18, 2011 at 1:11 PM, "Mario Röhr"  wrote:

> Hi Listers,
>
> I need to create Service Level Targets via API.
> I already managed to create a Service Target without related Milestones and
> Actions with a VB application
>
> Now I would like to create also the related Milestones and Actions within
> the Service Target with this application. But this seems to be some how
> complicated.
>
> Does any of you know how to do this via API?
> Any help is really appreciated.
>
> Thanks.
>
> Mario
>
>
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Create SLM Milestones / Actions via API

[Mario Röhr]

Hi Listers,

I need to create Service Level Targets via API.
I already managed to create a Service Target without related Milestones and 
Actions with a VB application 

Now I would like to create also the related Milestones and Actions within the 
Service Target with this application. But this seems to be some how complicated.

Does any of you know how to do this via API?
Any help is really appreciated.

Thanks.

Mario

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Help need for Migrator

[uday kiran]

Hi i am working on 7.1.00 ARS

I am new to Migrator ,, i installed migrator on demo system.

Can i install one more arsystem database in my mssql and can i migrate the
forms from Current Arsystem to New One

please help me out

Uday

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Re: Configuring email mailbox to send outgoing email messages by using gmail smtp server

[uday kiran]

Hi Rajesh Actually  I am now working on Demo System ie in my laptop i
configured the email system with gmail details any thing else needed to be
done

 thanks
 Uday

On Fri, Feb 18, 2011 at 12:59 PM, Nair, Rajesh SISPL  wrote:

> **
>
> Uday,
>
> If I am not wrong, you need to get your IP of your email server added to
> the SMTP server in order to accept mails.  My is an configured on external
> SMTP and using the same process.
>
>
>
>
>
> With Best Regards
>
> *Rajesh *
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@arslist.org] *On Behalf Of *uday kiran
> *Sent:* Friday, February 18, 2011 12:54 PM
>
> *To:* arslist@arslist.org
> *Subject:* Re: Configuring email mailbox to send outgoing email messages
> by using gmail smtp server
>
>
>
> **
>
>  Ha ha actually i followed your steps for configuring outgoing mail
>
>
>
>  thanks
>
>  Uday
>
> On Fri, Feb 18, 2011 at 12:38 PM, Nair, Rajesh SISPL <
> nairraj...@siemens.com> wrote:
>
> **
>
> I need to ask know one thing. How is your existing email configured for
> outgoing mail???
>
>
>
> With Best Regards
>
> *Rajesh*
>
> * *
>
> * *
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@arslist.org] *On Behalf Of *rahul
> *Sent:* Friday, February 18, 2011 9:49 AM
> *To:* arslist@arslist.org
>
>
> *Subject:* Re: Configuring email mailbox to send outgoing email messages
> by using gmail smtp server
>
>
>
> Hi All,
>
>
>
> I Tried with port 587 but still not working and I have not enabled SSL.
> Can any one send all setting if its working at there end.
>
>
>
> Thanks & Regards
>
> Rahul
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Boyd, Rebecca
> *Sent:* 17 February 2011 07:33
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Configuring email mailbox to send outgoing email messages
> by using gmail smtp server
>
>
>
> ** Try setting "email server user" to simply "username." Drop the @
> gmail.com.
>
> Don't forget to restart the email service after you've made the change.
>
> On Wed, Feb 16, 2011 at 2:35 PM, rahul  wrote:
>
> **
>
> Hi All,
>
>
>
> I have configured my remedy email client to send email notifications by
> using gmail SMTP server but it’s not sending email messages.
>
>
>
> I have configured AR:Email mailbox configuration with following settings:
>
>
>
> Mailbox name: AREmail_Out
>
> Mailbox Function: Outgoing
>
>
>
> Email Server Type: SMTP
>
> Polling Interval: 10
>
> Email Server Name: smtp.gmail.com
>
> Email server user: usern...@gmail.com
>
> EmailServer Password:
>
>
>
> Can anyone let me know why its not working or what can be done to send
> messages using gmail email server.
>
>
>
> Thanks
>
> Rahul
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"__attend
> WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
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>

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Re: Configuring email mailbox to send outgoing email messages by using gmail smtp server

[Nair, Rajesh SISPL]

Uday,
If I am not wrong, you need to get your IP of your email server added to the 
SMTP server in order to accept mails.  My is an configured on external SMTP and 
using the same process.


With Best Regards

Rajesh


From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of uday kiran
Sent: Friday, February 18, 2011 12:54 PM
To: arslist@arslist.org
Subject: Re: Configuring email mailbox to send outgoing email messages by using 
gmail smtp server

**
 Ha ha actually i followed your steps for configuring outgoing mail

 thanks
 Uday
On Fri, Feb 18, 2011 at 12:38 PM, Nair, Rajesh SISPL 
mailto:nairraj...@siemens.com>> wrote:
**
I need to ask know one thing. How is your existing email configured for 
outgoing mail???

With Best Regards
Rajesh


From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of rahul
Sent: Friday, February 18, 2011 9:49 AM
To: arslist@arslist.org

Subject: Re: Configuring email mailbox to send outgoing email messages by using 
gmail smtp server

Hi All,

I Tried with port 587 but still not working and I have not enabled SSL. Can any 
one send all setting if its working at there end.

Thanks & Regards
Rahul

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Boyd, 
Rebecca
Sent: 17 February 2011 07:33
To: arslist@ARSLIST.ORG
Subject: Re: Configuring email mailbox to send outgoing email messages by using 
gmail smtp server

** Try setting "email server user" to simply "username." Drop the 
@gmail.com.

Don't forget to restart the email service after you've made the change.
On Wed, Feb 16, 2011 at 2:35 PM, rahul 
mailto:trancefreak1...@gmail.com>> wrote:
**
Hi All,

I have configured my remedy email client to send email notifications by using 
gmail SMTP server but it's not sending email messages.

I have configured AR:Email mailbox configuration with following settings:

Mailbox name: AREmail_Out
Mailbox Function: Outgoing

Email Server Type: SMTP
Polling Interval: 10
Email Server Name: smtp.gmail.com
Email server user: usern...@gmail.com
EmailServer Password:

Can anyone let me know why its not working or what can be done to send messages 
using gmail email server.

Thanks
Rahul
_attend WWRUG11 www.wwrug.com ARSlist: "Where the 
Answers Are"_

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Answers Are"_
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Re: Configuring email mailbox to send outgoing email messages by using gmail smtp server

[uday kiran]

 Ha ha actually i followed your steps for configuring outgoing mail

 thanks
 Uday

On Fri, Feb 18, 2011 at 12:38 PM, Nair, Rajesh SISPL  wrote:

> **
>
> I need to ask know one thing. How is your existing email configured for
> outgoing mail???
>
>
>
> With Best Regards
>
> *Rajesh*
>
> * *
>
> * *
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@arslist.org] *On Behalf Of *rahul
> *Sent:* Friday, February 18, 2011 9:49 AM
> *To:* arslist@arslist.org
>
> *Subject:* Re: Configuring email mailbox to send outgoing email messages
> by using gmail smtp server
>
>
>
> Hi All,
>
>
>
> I Tried with port 587 but still not working and I have not enabled SSL.
> Can any one send all setting if its working at there end.
>
>
>
> Thanks & Regards
>
> Rahul
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Boyd, Rebecca
> *Sent:* 17 February 2011 07:33
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Configuring email mailbox to send outgoing email messages
> by using gmail smtp server
>
>
>
> ** Try setting "email server user" to simply "username." Drop the @
> gmail.com.
>
> Don't forget to restart the email service after you've made the change.
>
> On Wed, Feb 16, 2011 at 2:35 PM, rahul  wrote:
>
> **
>
> Hi All,
>
>
>
> I have configured my remedy email client to send email notifications by
> using gmail SMTP server but it’s not sending email messages.
>
>
>
> I have configured AR:Email mailbox configuration with following settings:
>
>
>
> Mailbox name: AREmail_Out
>
> Mailbox Function: Outgoing
>
>
>
> Email Server Type: SMTP
>
> Polling Interval: 10
>
> Email Server Name: smtp.gmail.com
>
> Email server user: usern...@gmail.com
>
> EmailServer Password:
>
>
>
> Can anyone let me know why its not working or what can be done to send
> messages using gmail email server.
>
>
>
> Thanks
>
> Rahul
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"__attend
> WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Configuring email mailbox to send outgoing email messages by using gmail smtp server

[Nair, Rajesh SISPL]

I need to ask know one thing. How is your existing email configured for 
outgoing mail???

With Best Regards
Rajesh


From: Action Request System discussion list(ARSList) 
[mailto:arslist@arslist.org] On Behalf Of rahul
Sent: Friday, February 18, 2011 9:49 AM
To: arslist@arslist.org
Subject: Re: Configuring email mailbox to send outgoing email messages by using 
gmail smtp server

Hi All,

I Tried with port 587 but still not working and I have not enabled SSL. Can any 
one send all setting if its working at there end.

Thanks & Regards
Rahul

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Boyd, Rebecca
Sent: 17 February 2011 07:33
To: arslist@ARSLIST.ORG
Subject: Re: Configuring email mailbox to send outgoing email messages by using 
gmail smtp server

** Try setting "email server user" to simply "username." Drop the 
@gmail.com.

Don't forget to restart the email service after you've made the change.
On Wed, Feb 16, 2011 at 2:35 PM, rahul 
mailto:trancefreak1...@gmail.com>> wrote:
**
Hi All,

I have configured my remedy email client to send email notifications by using 
gmail SMTP server but it's not sending email messages.

I have configured AR:Email mailbox configuration with following settings:

Mailbox name: AREmail_Out
Mailbox Function: Outgoing

Email Server Type: SMTP
Polling Interval: 10
Email Server Name: smtp.gmail.com
Email server user: usern...@gmail.com
EmailServer Password:

Can anyone let me know why its not working or what can be done to send messages 
using gmail email server.

Thanks
Rahul
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers 
Are"_

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Re: Relating Task and Problems

[Prasanth Prabhakaran]

Hi jaya,

  Yes,you have to define the rule under the custome configuration for
PM.

Thanks & Regards
Prasanth.P




From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of jaya munjal
Sent: Thursday, February 17, 2011 8:49 PM
To: arslist@ARSLIST.ORG
Subject: Relating Task and Problems


**
Hi List

I have instllated ITSM 7.6.03 and have done no customization.  I have an
issue that I am able to resolve Problem Tikcets even if related tasks
are still open. Do I need to do any configuration for the same.

ITSM 7.6.03
ARS 7.6.03
OS - Windows 2008
DB - Oracle
Mid-Tier - 7.6.04

Thanks
Jaya

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Remedy Server Going Down

[Nair, Rajesh SISPL]

Dear List
Hoping some one will be able to help me in this
Since Wednesday this has happened at least 3-4  times... once i restart the 
server the everything is normal and it goes on to work till this issue occurs 
again.

i have disabled Allow Disqualified search option in the server info form today 
morning and waiting to see if this issue occurs again. Its 1 hr gone but the 
issue has not reproduced it self.

Fri Feb 18 08:22:35 2011 390635: AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20)
Fri Feb 18 08:22:35 2011 0xc005
Fri Feb 18 08:22:35 2011 390635: AR System server terminated -- fatal error 
encountered (ARNOTE 21)
Fri Feb 18 08:22:51 2011 390635: AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20)
Fri Feb 18 08:22:51 2011
   Thread Id: 1908
   Version: 6.03.00 Patch 023 200709012215 Sep 1 2007 23:35:38
   Code: c005
   Operation: read
   Access Addr: 
   Stack Begin:
  Addr: 0040D369
  Addr: 4C2D5053
   Stack End:

Fri Feb 18 08:22:51 2011  390635 : AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20)
Fri Feb 18 08:22:51 2011 0xc005
Fri Feb 18 08:22:51 2011  390635 : AR System server terminated -- fatal error 
encountered (ARNOTE 21)
Fri Feb 18 08:24:53 2011  BRIE : Cannot open catalog; Message number = 92 
(bomw040a)  ARERR - 92

I am on arsystem 6.3 ITSM 5.5 patch 23
Nothing on the armonitor side.

With Best Regards
Rajesh Nair
Siemens IT Solutions and Services GmbH
SIS GO GAA
HCC 247 Park, Hincon House,
Tower-A, 8-10th floor, LBS Road,
Vikhroli (West), Mumbai 400 083, INDIA
Desk   : +91 22 3937 2027
mailto:nairraj...@siemens.com

Share your thoughts with us:
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Martin Bentler, Rainer-Christian Koppitz, Thomas Zimmermann; Registered Office: 
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<><><><>

Re: Configuring email mailbox to send outgoing email messages by using gmail smtp server

[uday kiran]

Hi Rahul even i checked enabling SSL but still its not working ,, letz see
if some can help us out

Thanks
Uday

On Fri, Feb 18, 2011 at 9:49 AM, rahul  wrote:

> **
>
> Hi All,
>
>
>
> I Tried with port 587 but still not working and I have not enabled SSL.
> Can any one send all setting if its working at there end.
>
>
>
> Thanks & Regards
>
> Rahul
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Boyd, Rebecca
> *Sent:* 17 February 2011 07:33
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Configuring email mailbox to send outgoing email messages
> by using gmail smtp server
>
>
>
> ** Try setting "email server user" to simply "username." Drop the @
> gmail.com.
>
> Don't forget to restart the email service after you've made the change.
>
>  On Wed, Feb 16, 2011 at 2:35 PM, rahul  wrote:
>
> **
>
> Hi All,
>
>
>
> I have configured my remedy email client to send email notifications by
> using gmail SMTP server but it’s not sending email messages.
>
>
>
> I have configured AR:Email mailbox configuration with following settings:
>
>
>
> Mailbox name: AREmail_Out
>
> Mailbox Function: Outgoing
>
>
>
> Email Server Type: SMTP
>
> Polling Interval: 10
>
> Email Server Name: smtp.gmail.com
>
> Email server user: usern...@gmail.com
>
> EmailServer Password:
>
>
>
> Can anyone let me know why its not working or what can be done to send
> messages using gmail email server.
>
>
>
> Thanks
>
> Rahul
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>  _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: Configuring email mailbox to send outgoing email messages by using gmail smtp server

[rahul]

Hi All,

 

I Tried with port 587 but still not working and I have not enabled SSL. Can
any one send all setting if its working at there end.

 

Thanks & Regards

Rahul

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Boyd, Rebecca
Sent: 17 February 2011 07:33
To: arslist@ARSLIST.ORG
Subject: Re: Configuring email mailbox to send outgoing email messages by
using gmail smtp server

 

** Try setting "email server user" to simply "username." Drop the
@gmail.com.

Don't forget to restart the email service after you've made the change.



On Wed, Feb 16, 2011 at 2:35 PM, rahul  wrote:

** 

Hi All,

 

I have configured my remedy email client to send email notifications by
using gmail SMTP server but it's not sending email messages.

 

I have configured AR:Email mailbox configuration with following settings:

 

Mailbox name: AREmail_Out

Mailbox Function: Outgoing

 

Email Server Type: SMTP

Polling Interval: 10

Email Server Name: smtp.gmail.com

Email server user: usern...@gmail.com

EmailServer Password:

 

Can anyone let me know why its not working or what can be done to send
messages using gmail email server.

 

Thanks

Rahul

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_


_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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AUTO: Dexter Lewis is out of the office. (returning 02/18/2011)

[Dexter Lewis]

I am out of the office until 02/18/2011.

I am out of office today Feb 17.  I will return on Feb 18.

If this is a Remedy, AlarmPoint, or UniForm issue it is recommended you
contact the Service Desk to have an issue logged and assigned to the
appropriate support group.

If you have an escalation that need immediate attention contact Constance
Thompson.


Note: This is an automated response to your message  "arslist Digest - 16
Feb 2011 to 17 Feb 2011 (#2011-50)" sent on 2/17/2011 11:00:01 PM.

This is the only notification you will receive while this person is away.

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Re: How to get rid of s0 in an ARS Web Service?

[Chintan Shah]

Its associated with namespaces. I dont think its a bug. What are they using to 
write the web-service client?

Thanks
Chintan.

--- On Thu, 2/17/11, Mark Milke  wrote:

From: Mark Milke 
Subject: How to get rid of s0 in an ARS Web Service?
To: arslist@ARSLIST.ORG
Date: Thursday, February 17, 2011, 8:01 AM

Hello Listers,

our partner is using Web Methods and to consume our Web Service.

They're saying that Web Methods has a bug and is therefore protesting,
when the attributes have a prefix.

Because of this definition (ARS Standard)


http://schemas.xmlsoap.org/wsdl/
soap/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/";
xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/"; xmlns:xsd="http://
www.w3.org/2001/XMLSchema">
 
  
   

they see s0 in front of every attribute.

Is there a workaround? I haven't found any...

Thanks
Mark

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BMC Analytics version 7.6.1 reporting against AR/ITSM 7.6.04

[Chowdhury, Tauf]

This question may be more for David Easter but if anyone else knows the
answer, feel free!:

Although AR and ITSM are upgraded to 7.6.04, Analytics is still at the
last released version which is 7.6.1. With the release of ITSM 7.6.04,
specifically CMDB, there is an addition of a new "class" for Service
Offerings. My question is if Analytics will soon include an update to
include reporting objects to keep up with the releases of the ITSM
products such as 7.6.04. 

Thanks in advance.

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Informatics-Infrastructure

Office: 631.858.7765

Mobile:646.483.2779

 

 

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Re: Remedy 7.5 CMDB

[Roger Justice]

1.1, 2.0, 2.1, 7.5, 7.6.03 and working on a 7.6.04. Do you have specific 
questions?





-Original Message-
From: Jewell, Bob 
To: arslist 
Sent: Thu, Feb 17, 2011 5:55 pm
Subject: Remedy 7.5 CMDB


** 
 
Anyone successfully implement a CMDB?
 
 





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Remedy 7.5 CMDB

[Jewell, Bob]

 

Anyone successfully implement a CMDB?

 

 





** Statement from CaridianBCT Inc. **

Confidential and/or privileged information may be contained in this message and 
any attachments. If you are not the intended recipient you should not copy or 
forward this message and should destroy it immediately. Any Disclosure, 
copying, distribution and/or any other use of this communication by anyone 
other than the intended recipient is strictly prohibited and may be unlawful. 
The opinions, conclusions and other information in this message do not 
necessarily represent the views and/or opinions of the employer.

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Re: macro / reports :: 7.6.04

[Grooms, Frederick W]

Yes ARSPerl is one option.  You can also just use Perl and SOAP::Lite to call 
an ARS Web Service.

Another option, depending on whether the outside system's person needs to be 
able to update/review the data passed, is just opening a web browser and 
passing the data.
i.e.  
http://myweb.mydomain.com/arsys/forms/RemedyServer/TheForm/TheView?F536870925=ABC&F536870999=Some%20more%20notes

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Thursday, February 17, 2011 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: macro / reports :: 7.6.04

** So if Web Services are not available, then 
ARSPERL is one option

But I was thinking BMC would come up with a little Java Widget or ARPLUGIN 
heterogeneous app of some kind.
doing two things 1 telling you what to fill in (mandatory fields, and optionals 
if you want) and menu's with selectable options, press a button and create a 
config.
Secondly that you just call an executable, and pass the config with a couple of 
variables -f (field) # "text" ,  Like the Email using HTML forms..
and it does it..

This way any application can inject into the remedy system any way you need.

I remember a company motto of: "We can't prevent change, but we can adapt"

On Thu, Feb 17, 2011 at 4:27 PM, Easter, David 
mailto:david_eas...@bmc.com>> wrote:
**
In your scenario, it would be more appropriate to make such call using Web 
Services or through the (Java) API.
The only other common scenario that has been presented to me was repetitive 
tasks - i.e. entering multiple tickets where the data in the majority of fields 
are the same but one or two fields need to be changed each time.  That may be 
solvable through a different mechanism that macros - e.g. creating a feature 
that enables the creation of a "template" with one or two fields accepting a 
variable input.
On the issue of exporting reports, there are tentative plans in a future 
release to implement scheduling and automated publishing of the web reports 
generated through AR System.  That would address the most common scenario for 
command line export of reports.
If there are other common scenarios that cannot be fulfilled through other 
methods besides macros, folks on the list are encouraged to post the use case / 
user stories for them.
-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick 
zandi
Sent: Thursday, February 17, 2011 11:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: macro / reports :: 7.6.04

** Lets say... a vendor has an application that calls the runmacro.exe to 
create a ticket in the remedy system, because it has no way to plug into the 
system.

but at some event it triggers the call and submits a ticket.
On Thu, Feb 17, 2011 at 12:47 PM, pritch 
mailto:pri...@ptd.net>> wrote:
What about macros to do other things?

On Thu, 17 Feb 2011 11:40:03 -0600, "Easter, David" 
mailto:david_eas...@bmc.com>>
wrote:
> First introduced in AR System 7.5.00, you can link your saved searches to
a
> report through Reports Console on the web.  This will enable the
equivalent
> of macros to run reports.
>
> 16-Jan-2009
>
> What's New: BMC Remedy Action Request System 7.5.00
>
> PDF
>
>
> "Quick reports in a browser
> With the My Reports toolbar button, you can save reports from searches
you
> perform on a form. Each report is saved per server, per form, and per
user.
> For more information, see the "Using the My Reports toolbar button"
section
> in the  BMC Remedy Mid Tier Guide
>
> -David J. Easter
> Manager of Product Management, Remedy Platform
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as
a
> spokesperson, liaison or public relations representative for BMC
Software,
> Inc.
>
> From: Action Request System discussion list(ARSList)   
> [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick 
> zandi
> Sent: Thursday, February 17, 2011 08:59 AM
> To: arslist@ARSLIST.ORG
> Subject: macro / reports :: 7.6.04
>
> ** List'ers,
> I have a thought (and I know it is rare): So if we are going Web wise and
I
> am a little weak in this side,  but there is a need on the side for
macros
> and reports.
> What about creation of the ARR files and the ARQ files. Is this th

Re: macro / reports :: 7.6.04

[Jason Miller]

David,

One of the great features of runmacro is you can export all fields from a
form without needing a template (or anything other than the form name and
credentials for that matter).

I still use a little AR app I created years ago that does a table loop and
calls runmacro to export data (image
https://sites.google.com/site/jasonmilja2/RmdyExportData.jpg).  We use it
for a quick data backup before migrating a change to production, quickly
backing up configuration data as well as "just in case" DR .arx files of the
really critical data.

I have one machine left where this app works because it is my last machine
with the Admin Tool 8-)

My plan has been post it on the BMCDN for a while (once I get it
distribution worthy).  With runmacro becoming harder to find it may never
make it there :(

Jason

On Thu, Feb 17, 2011 at 1:27 PM, Easter, David  wrote:

> **
>
> In your scenario, it would be more appropriate to make such call using Web
> Services or through the (Java) API.
>
>
>
> The only other common scenario that has been presented to me was repetitive
> tasks – i.e. entering multiple tickets where the data in the majority of
> fields are the same but one or two fields need to be changed each time.
> That may be solvable through a different mechanism that macros – e.g.
> creating a feature that enables the creation of a “template” with one or two
> fields accepting a variable input.
>
>
>
> On the issue of exporting reports, there are tentative plans in a future
> release to implement scheduling and automated publishing of the web reports
> generated through AR System.  That would address the most common scenario
> for command line export of reports.
>
>
>
> If there are other common scenarios that cannot be fulfilled through other
> methods besides macros, folks on the list are encouraged to post the use
> case / user stories for them.
>
>
>
> -David J. Easter
>
> Manager of Product Management, Remedy Platform
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
> *Sent:* Thursday, February 17, 2011 11:45 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: macro / reports :: 7.6.04
>
>
>
> ** Lets say... a vendor has an application that calls the runmacro.exe to
> create a ticket in the remedy system, because it has no way to plug into the
> system.
> but at some event it triggers the call and submits a ticket.
>
> On Thu, Feb 17, 2011 at 12:47 PM, pritch  wrote:
>
> What about macros to do other things?
>
> On Thu, 17 Feb 2011 11:40:03 -0600, "Easter, David" 
> wrote:
>
> > First introduced in AR System 7.5.00, you can link your saved searches to
> a
> > report through Reports Console on the web.  This will enable the
> equivalent
> > of macros to run reports.
> >
> > 16-Jan-2009
> >
> > What's New: BMC Remedy Action Request System 7.5.00
> >
>
> > PDF
>
> >
> >
> > "Quick reports in a browser
> > With the My Reports toolbar button, you can save reports from searches
> you
> > perform on a form. Each report is saved per server, per form, and per
> user.
> > For more information, see the "Using the My Reports toolbar button"
> section
> > in the  BMC Remedy Mid Tier Guide
> >
> > -David J. Easter
> > Manager of Product Management, Remedy Platform
> > BMC Software, Inc.
> >
> > The opinions, statements, and/or suggested courses of action expressed in
> > this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> > voluntary participation in this forum is not intended to convey a role as
> a
> > spokesperson, liaison or public relations representative for BMC
> Software,
> > Inc.
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
> > Sent: Thursday, February 17, 2011 08:59 AM
> > To: arslist@ARSLIST.ORG
> > Subject: macro / reports :: 7.6.04
> >
> > ** List'ers,
> > I have a thought (and I know it is rare): So if we are going Web wise and
> I
> > am a little weak in this side,  but there is a need on the side for
> macros
> > and reports.
> > What about creation of the ARR files and the ARQ files. Is this the
> reason
> > for the UT for Admin's only? It appears so.
> >
> > Now is there a way to create runmacros in the web now? just asking? how
> do
> > I create reports .arr files and put them into the report form without a
> UT?
> > I cannot remember seeing saving my reports to the report form from the
> web.
> > What is the Direction here in this area?
> >
> > I know of other vendors applications who use runmacro to get stuff into
> > remedy, is this Kaput

Re: How much memory should I have for Developer Studio to perform well?

[Jason Miller]

It is in a file called devstudio.ini. It can be found in : \ARSystem\DeveloperStudio\devstudio.ini

In my case it is in:
C:\Program Files\BMC Software\ARSystem\DeveloperStudio

Jason

On Thu, Feb 17, 2011 at 1:43 PM, Pargeter, Christie :CO IS  wrote:

> **
> Newbie question: Where do I go to look at these settings on my Dev Studio?
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Thursday, February 17, 2011 10:41 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: How much memory should I have for Developer Studio to
> perform well?
>
> ** I am using DS with a 64-bit JVM, 6 gb of RAM and set at:
>
> -Xms2000m
> -Xmx2048m
>
> I occasionally still get out of memory errors.  (It just occurred to me to
> check out the JVM health using jconsole.)
>
> Jason
>
> On Wed, Feb 16, 2011 at 1:19 PM, Grooms, Frederick W <
> frederick.w.gro...@xo.com> wrote:
>
>> What are your memory settings from the devstudio.ini?
>>
>> How fragmented is your drive (especially the paging file)?  (If you
>> haven't done so, go grab page defrag from the SysInternals suite
>> http://technet.microsoft.com/en-us/sysinternals)
>>
>> I run devstudio with:
>>   -Xms512m
>>   -Xmx1024m
>>
>> Fred
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of Chris Danaceau
>> Sent: Wednesday, February 16, 2011 3:09 PM
>> To: arslist@ARSLIST.ORG
>> Subject: How much memory should I have for Developer Studio to perform
>> well?
>>
>> **
>> I'm inside my corporate network on a machine with 2G RAM running XP
>> Professional.  Sometimes it won't open new objects until I close other
>> windows (other apps) and working today performance finally degraded to the
>> point where it's unusable.
>>
>> This is a 7.6.3 environment FWIW.
>>
>> Thanks,
>>
>> --
>> Chris Danaceau
>> AttivaSoft Solutions Architect
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: How much memory should I have for Developer Studio to perform well?

[Chris Danaceau]

Fred, here's the entirety of my devstudio.ini file
 
-vm
C:\Program Files\Java\jre1.6.0\bin\javaw.exe
-vmargs
-Xms64m
-Xmx512m
 
-- 
Chris Danaceau
AttivaSoft Solutions Architect



From: Action Request System discussion list(ARSList) on behalf of Grooms, 
Frederick W
Sent: Wed 2/16/2011 4:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: How much memory should I have for Developer Studio to perform well?



What are your memory settings from the devstudio.ini?

How fragmented is your drive (especially the paging file)?  (If you haven't 
done so, go grab page defrag from the SysInternals suite 
http://technet.microsoft.com/en-us/sysinternals)

I run devstudio with:  
   -Xms512m
   -Xmx1024m

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Danaceau
Sent: Wednesday, February 16, 2011 3:09 PM
To: arslist@ARSLIST.ORG
Subject: How much memory should I have for Developer Studio to perform well?

**
I'm inside my corporate network on a machine with 2G RAM running XP 
Professional.  Sometimes it won't open new objects until I close other windows 
(other apps) and working today performance finally degraded to the point where 
it's unusable.
 
This is a 7.6.3 environment FWIW.
 
Thanks,
 
--
Chris Danaceau
AttivaSoft Solutions Architect

___
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Re: macro / reports :: 7.6.04

[patrick zandi]

So if Web Services are not available, then 
ARSPERL is one option

But I was thinking BMC would come up with a little Java Widget or ARPLUGIN
heterogeneous app of some kind.
doing two things 1 telling you what to fill in (mandatory fields, and
optionals if you want) and menu's with selectable options, press a button
and create a config.
Secondly that you just call an executable, and pass the config with a couple
of variables -f (field) # "text" ,  Like the Email using HTML forms..
and it does it..

This way any application can inject into the remedy system any way you need.

I remember a company motto of: "We can't prevent change, but we can adapt"




On Thu, Feb 17, 2011 at 4:27 PM, Easter, David  wrote:

> **
>
> In your scenario, it would be more appropriate to make such call using Web
> Services or through the (Java) API.
>
>
>
> The only other common scenario that has been presented to me was repetitive
> tasks – i.e. entering multiple tickets where the data in the majority of
> fields are the same but one or two fields need to be changed each time.
> That may be solvable through a different mechanism that macros – e.g.
> creating a feature that enables the creation of a “template” with one or two
> fields accepting a variable input.
>
>
>
> On the issue of exporting reports, there are tentative plans in a future
> release to implement scheduling and automated publishing of the web reports
> generated through AR System.  That would address the most common scenario
> for command line export of reports.
>
>
>
> If there are other common scenarios that cannot be fulfilled through other
> methods besides macros, folks on the list are encouraged to post the use
> case / user stories for them.
>
>
>
> -David J. Easter
>
> Manager of Product Management, Remedy Platform
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
> *Sent:* Thursday, February 17, 2011 11:45 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: macro / reports :: 7.6.04
>
>
>
> ** Lets say... a vendor has an application that calls the runmacro.exe to
> create a ticket in the remedy system, because it has no way to plug into the
> system.
>
> but at some event it triggers the call and submits a ticket.
>
> On Thu, Feb 17, 2011 at 12:47 PM, pritch  wrote:
>
> What about macros to do other things?
>
> On Thu, 17 Feb 2011 11:40:03 -0600, "Easter, David" 
> wrote:
>
> > First introduced in AR System 7.5.00, you can link your saved searches to
> a
> > report through Reports Console on the web.  This will enable the
> equivalent
> > of macros to run reports.
> >
> > 16-Jan-2009
> >
> > What's New: BMC Remedy Action Request System 7.5.00
> >
>
> > PDF
>
> >
> >
> > "Quick reports in a browser
> > With the My Reports toolbar button, you can save reports from searches
> you
> > perform on a form. Each report is saved per server, per form, and per
> user.
> > For more information, see the "Using the My Reports toolbar button"
> section
> > in the  BMC Remedy Mid Tier Guide
> >
> > -David J. Easter
> > Manager of Product Management, Remedy Platform
> > BMC Software, Inc.
> >
> > The opinions, statements, and/or suggested courses of action expressed in
> > this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> > voluntary participation in this forum is not intended to convey a role as
> a
> > spokesperson, liaison or public relations representative for BMC
> Software,
> > Inc.
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
> > Sent: Thursday, February 17, 2011 08:59 AM
> > To: arslist@ARSLIST.ORG
> > Subject: macro / reports :: 7.6.04
> >
> > ** List'ers,
> > I have a thought (and I know it is rare): So if we are going Web wise and
> I
> > am a little weak in this side,  but there is a need on the side for
> macros
> > and reports.
> > What about creation of the ARR files and the ARQ files. Is this the
> reason
> > for the UT for Admin's only? It appears so.
> >
> > Now is there a way to create runmacros in the web now? just asking? how
> do
> > I create reports .arr files and put them into the report form without a
> UT?
> > I cannot remember seeing saving my reports to the report form from the
> web.
> > What is the Direction here in this area?
> >
> > I know of other vendors applications who use runmacro to get stuff into
> > remedy, is this Kaput?
> >
> > Seems a paradigm shift in how to accomplish this...
> > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> >
> >
>
>
>

Re: How much memory should I have for Developer Studio to perform well?

[Pargeter, Christie :CO IS]

Newbie question: Where do I go to look at these settings on my Dev
Studio?



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, February 17, 2011 10:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: How much memory should I have for Developer Studio to
perform well?


** I am using DS with a 64-bit JVM, 6 gb of RAM and set at:
-Xms2000m
-Xmx2048m

I occasionally still get out of memory errors.  (It just occurred to me
to check out the JVM health using jconsole.)

Jason


On Wed, Feb 16, 2011 at 1:19 PM, Grooms, Frederick W
 wrote:


What are your memory settings from the devstudio.ini?

How fragmented is your drive (especially the paging file)?  (If
you haven't done so, go grab page defrag from the SysInternals suite
http://technet.microsoft.com/en-us/sysinternals)

I run devstudio with:
  -Xms512m
  -Xmx1024m

Fred


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Danaceau
Sent: Wednesday, February 16, 2011 3:09 PM
To: arslist@ARSLIST.ORG
Subject: How much memory should I have for Developer Studio to
perform well?

**
I'm inside my corporate network on a machine with 2G RAM running
XP Professional.  Sometimes it won't open new objects until I close
other windows (other apps) and working today performance finally
degraded to the point where it's unusable.
 
This is a 7.6.3 environment FWIW.
 
Thanks,
 
--
Chris Danaceau
AttivaSoft Solutions Architect




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"



_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

___
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attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"

Re: macro / reports :: 7.6.04

[Easter, David]

In your scenario, it would be more appropriate to make such call using Web 
Services or through the (Java) API.

The only other common scenario that has been presented to me was repetitive 
tasks - i.e. entering multiple tickets where the data in the majority of fields 
are the same but one or two fields need to be changed each time.  That may be 
solvable through a different mechanism that macros - e.g. creating a feature 
that enables the creation of a "template" with one or two fields accepting a 
variable input.

On the issue of exporting reports, there are tentative plans in a future 
release to implement scheduling and automated publishing of the web reports 
generated through AR System.  That would address the most common scenario for 
command line export of reports.

If there are other common scenarios that cannot be fulfilled through other 
methods besides macros, folks on the list are encouraged to post the use case / 
user stories for them.

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Thursday, February 17, 2011 11:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: macro / reports :: 7.6.04

** Lets say... a vendor has an application that calls the runmacro.exe to 
create a ticket in the remedy system, because it has no way to plug into the 
system.
but at some event it triggers the call and submits a ticket.
On Thu, Feb 17, 2011 at 12:47 PM, pritch 
mailto:pri...@ptd.net>> wrote:
What about macros to do other things?

On Thu, 17 Feb 2011 11:40:03 -0600, "Easter, David" 
mailto:david_eas...@bmc.com>>
wrote:
> First introduced in AR System 7.5.00, you can link your saved searches to
a
> report through Reports Console on the web.  This will enable the
equivalent
> of macros to run reports.
>
> 16-Jan-2009
>
> What's New: BMC Remedy Action Request System 7.5.00
>
> PDF
>
>
> "Quick reports in a browser
> With the My Reports toolbar button, you can save reports from searches
you
> perform on a form. Each report is saved per server, per form, and per
user.
> For more information, see the "Using the My Reports toolbar button"
section
> in the  BMC Remedy Mid Tier Guide
>
> -David J. Easter
> Manager of Product Management, Remedy Platform
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as
a
> spokesperson, liaison or public relations representative for BMC
Software,
> Inc.
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick 
> zandi
> Sent: Thursday, February 17, 2011 08:59 AM
> To: arslist@ARSLIST.ORG
> Subject: macro / reports :: 7.6.04
>
> ** List'ers,
> I have a thought (and I know it is rare): So if we are going Web wise and
I
> am a little weak in this side,  but there is a need on the side for
macros
> and reports.
> What about creation of the ARR files and the ARQ files. Is this the
reason
> for the UT for Admin's only? It appears so.
>
> Now is there a way to create runmacros in the web now? just asking? how
do
> I create reports .arr files and put them into the report form without a
UT?
> I cannot remember seeing saving my reports to the report form from the
web.
> What is the Direction here in this area?
>
> I know of other vendors applications who use runmacro to get stuff into
> remedy, is this Kaput?
>
> Seems a paradigm shift in how to accomplish this...
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the 
> Answers Are"_
>
>
___
> UNSUBSCRIBE or access ARSlist Archives at 
> www.arslist.org
> attend wwrug11 www.wwrug.com ARSList: "Where the 
> Answers Are"

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Re: How to center the contents of a form on the 7.5 Mid Tier

[David Durling]

Okay, I see that a style can be set for an application.  Maybe that's 
what would need to be done, and not set it individually per form.


David

On 2/17/2011 4:01 PM, David Durling wrote:

On ARS 6.0.1, I was able to center the entire web page for a form by
putting "center" html tags in the source.

That centering even carried over to 7.5 when I imported those particular
forms; however, I can't find a simple way to do this on 7.5. I tried
putting  in as a header and  for a footer, just in case.
I suppose the other thing to do would be to change the css, but I don't
necessarily want to center all forms.

Does anyone have a suggestion for how to do this on 7.5? Maybe I've
missed something simple.

ARS 7.5
custom apps
tomcat/Apache
Oracle/Solaris



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How to center the contents of a form on the 7.5 Mid Tier

[David Durling]

On ARS 6.0.1, I was able to center the entire web page for a form by 
putting "center" html tags in the source.


That centering even carried over to 7.5 when I imported those particular 
forms; however, I can't find a simple way to do this on 7.5.  I tried 
putting  in as a header and  for a footer, just in case. 
 I suppose the other thing to do would be to change the css, but I 
don't necessarily want to center all forms.


Does anyone have a suggestion for how to do this on 7.5?  Maybe I've 
missed something simple.


ARS 7.5
custom apps
tomcat/Apache
Oracle/Solaris


Thanks,

David Durling
Enterprise Information Technology Services
University of Georgia

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Re: macro / reports :: 7.6.04

[patrick zandi]

By any chance, I cannot seem to locate the old doc's on it..
commands, and how to use.. Anyone want to point me? or send it to me..

On Thu, Feb 17, 2011 at 11:59 AM, patrick zandi  wrote:

> List'ers,
> I have a thought (and I know it is rare): So if we are going Web wise and I
> am a little weak in this side,  but there is a need on the side for macros
> and reports.
> What about creation of the ARR files and the ARQ files. Is this the reason
> for the UT for Admin's only? It appears so.
>
> Now is there a way to create runmacros in the web now? just asking? how do
> I create reports .arr files and put them into the report form without a UT?
> I cannot remember seeing saving my reports to the report form from the web.
> What is the Direction here in this area?
>
> I know of other vendors applications who use runmacro to get stuff into
> remedy, is this Kaput?
>
> Seems a paradigm shift in how to accomplish this...
>



-- 
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Re: macro / reports :: 7.6.04

[patrick zandi]

Lets say... a vendor has an application that calls the runmacro.exe to
create a ticket in the remedy system, because it has no way to plug into the
system.
but at some event it triggers the call and submits a ticket.

On Thu, Feb 17, 2011 at 12:47 PM, pritch  wrote:

> What about macros to do other things?
>
> On Thu, 17 Feb 2011 11:40:03 -0600, "Easter, David" 
> wrote:
> > First introduced in AR System 7.5.00, you can link your saved searches to
> a
> > report through Reports Console on the web.  This will enable the
> equivalent
> > of macros to run reports.
> >
> > 16-Jan-2009
> >
> > What's New: BMC Remedy Action Request System 7.5.00
> >
> > PDF
> >
> >
> > "Quick reports in a browser
> > With the My Reports toolbar button, you can save reports from searches
> you
> > perform on a form. Each report is saved per server, per form, and per
> user.
> > For more information, see the "Using the My Reports toolbar button"
> section
> > in the  BMC Remedy Mid Tier Guide
> >
> > -David J. Easter
> > Manager of Product Management, Remedy Platform
> > BMC Software, Inc.
> >
> > The opinions, statements, and/or suggested courses of action expressed in
> > this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> > voluntary participation in this forum is not intended to convey a role as
> a
> > spokesperson, liaison or public relations representative for BMC
> Software,
> > Inc.
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
> > Sent: Thursday, February 17, 2011 08:59 AM
> > To: arslist@ARSLIST.ORG
> > Subject: macro / reports :: 7.6.04
> >
> > ** List'ers,
> > I have a thought (and I know it is rare): So if we are going Web wise and
> I
> > am a little weak in this side,  but there is a need on the side for
> macros
> > and reports.
> > What about creation of the ARR files and the ARQ files. Is this the
> reason
> > for the UT for Admin's only? It appears so.
> >
> > Now is there a way to create runmacros in the web now? just asking? how
> do
> > I create reports .arr files and put them into the report form without a
> UT?
> > I cannot remember seeing saving my reports to the report form from the
> web.
> > What is the Direction here in this area?
> >
> > I know of other vendors applications who use runmacro to get stuff into
> > remedy, is this Kaput?
> >
> > Seems a paradigm shift in how to accomplish this...
> > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> >
> >
>
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>
>
> ___
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>



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Re: New AST form but no workflow?

[Luttmann, Michael W Mr CTR DISA CD553]

I had this issue and the problem is related to application permissions.
The usual fix for this is to modify (not simply open) the application
"Remedy Asset Inventory", where all AST forms reside.  Your new class
forms will likely not be included. (If they are, remove them.)  Modify
the application form list by adding your forms, then save the
application.  This should apply the needed role-permissions to all the
objects on your new class forms.  Note: This takes a lot of CPU, so be
careful if doing this on your production system!

HTH,

Mike Luttmann
DISA Remedy Engineer
(303) 224-1645


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Wilson
Sent: Thursday, February 17, 2011 12:22 PM
To: arslist@ARSLIST.ORG
Subject: New AST form but no workflow?

** I have created my new CMDB classes.  I've used Asset Management to
generate new AST forms for these classes.  I understand that the system
creates these join forms based on the superclass's AST form.  I've
noticed that the generic active link objects that are associated with
the superclass's form are not automatically associated with the new
subclass AST form.  Am I missing something or is this by design?  I must
attach, and/or create, all of the generic active links that would
normally fire on Save, Print, Close, etc.?  Any tips would be greatly
appreciated.

ARS 7.5
ITSM 7.5

Thanks,
Charlie
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: Remedy 7.6.04 and Hyperthreading, MAPI

[Pierson, Shawn]

Thanks for the info.  I kind of thought that I could do that, but I wasn't sure 
if there would be some disadvantage to it other than the complexity of having 
two JVMs installed.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Thursday, February 17, 2011 10:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 7.6.04 and Hyperthreading, MAPI

**
I don't know about 1., but on 2. you can select to use the 32-bit jvm for Email 
if you need MAPI, or the Developer Studio if you need OLE.  You can still 
select to use the 32-bit JVM for the plugin server, which was the ONLY option 
on 7.6.03.  You just need to have both the 32-bit and 64-bit JDKs installed 
before you start; the 7.6.0x installer automatically detects the paths to both 
versions.  You get the same choice of JVMs when you get to mid-tier in the 
install, in case your web server is still 32-bit.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, February 17, 2011 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.6.04 and Hyperthreading, MAPI

**
Good morning,

I'm building out the specs for my new servers for my upgrade to 7.6.04, and 
I've got a few questions that don't seem to be answerable by looking at the 
Compatibility Matrix or BMC's knowledge base.  If anyone could help me answer 
these I would greatly appreciate it.


1.   Can AR System leverage Intel's hyperthreading technology?  I know this 
is a simple thing to turn off if it doesn't work, but using it would require us 
to purchase more RAM than if we didn't use it, and I'd prefer to use it because 
of the performance gains if possible.

2.   The Compatibility Matrix states that if you use a 64-bit JVM, you can 
not use MAPI for the Email Engine.  Does this mean that I should get a 32-bit 
OS and do everything at 32-bit, or just that I can do everything 32-bit except 
for the JVM, in order to process MAPI emails?  If you have experience with this 
I would greatly appreciate hearing about it.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
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Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

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New AST form but no workflow?

[Charlie Wilson]

I have created my new CMDB classes.  I've used Asset Management to generate
new AST forms for these classes.  I understand that the system creates these
join forms based on the superclass's AST form.  I've noticed that the
generic active link objects that are associated with the superclass's form
are not automatically associated with the new subclass AST form.  Am I
missing something or is this by design?  I must attach, and/or create, all
of the generic active links that would normally fire on Save, Print, Close,
etc.?  Any tips would be greatly appreciated.

ARS 7.5
ITSM 7.5

Thanks,
Charlie

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Re: How much memory should I have for Developer Studio to perform well?

[Jason Miller]

I am using DS with a 64-bit JVM, 6 gb of RAM and set at:
-Xms2000m
-Xmx2048m

I occasionally still get out of memory errors.  (It just occurred to me to
check out the JVM health using jconsole.)

Jason

On Wed, Feb 16, 2011 at 1:19 PM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote:

> What are your memory settings from the devstudio.ini?
>
> How fragmented is your drive (especially the paging file)?  (If you haven't
> done so, go grab page defrag from the SysInternals suite
> http://technet.microsoft.com/en-us/sysinternals)
>
> I run devstudio with:
>   -Xms512m
>   -Xmx1024m
>
> Fred
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Chris Danaceau
> Sent: Wednesday, February 16, 2011 3:09 PM
> To: arslist@ARSLIST.ORG
> Subject: How much memory should I have for Developer Studio to perform
> well?
>
> **
> I'm inside my corporate network on a machine with 2G RAM running XP
> Professional.  Sometimes it won't open new objects until I close other
> windows (other apps) and working today performance finally degraded to the
> point where it's unusable.
>
> This is a 7.6.3 environment FWIW.
>
> Thanks,
>
> --
> Chris Danaceau
> AttivaSoft Solutions Architect
>
>
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Re: macro / reports :: 7.6.04

[Jason Miller]

Has anybody tried either ".NET Run without Macro" (
http://communities.bmc.com/communities/docs/DOC-12218) or "Fast-Export" (
http://communities.bmc.com/communities/docs/DOC-11866)?

While these are not official BMC apps they might get us by.

Jason

On Thu, Feb 17, 2011 at 9:45 AM, patrick zandi  wrote:

> ** great..  I thought there was something, but I have fogotten..
>
> What about macro's is their an equivalent solution for those?  taking the
> .arq file and using it with runmacro.exe .. just asking...
>
>
>
> On Thu, Feb 17, 2011 at 12:40 PM, Easter, David wrote:
>
>> **
>>
>> First introduced in AR System 7.5.00, you can link your saved searches to
>> a report through Reports Console on the web.  This will enable the
>> equivalent of macros to run reports.
>>
>>
>>
>> 16-Jan-2009
>>
>> What’s New: BMC Remedy Action Request System 7.5.00
>>
>> PDF 
>>
>>
>>
>> “Quick reports in a browser
>>
>> With the My Reports toolbar button, you can save reports from searches you
>>  perform on a form. Each report is saved per server, per form, and per user.
>>
>> For more information, see the “Using the My Reports toolbar button”
>> section in the  BMC Remedy Mid Tier Guide
>>
>>
>>
>> -David J. Easter
>>
>> Manager of Product Management, Remedy Platform
>>
>> BMC Software, Inc.
>>
>>
>>
>> The opinions, statements, and/or suggested courses of action expressed in
>> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
>> voluntary participation in this forum is not intended to convey a role as a
>> spokesperson, liaison or public relations representative for BMC Software,
>> Inc.
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
>> *Sent:* Thursday, February 17, 2011 08:59 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* macro / reports :: 7.6.04
>>
>>
>>
>> ** List'ers,
>> I have a thought (and I know it is rare): So if we are going Web wise and
>> I am a little weak in this side,  but there is a need on the side for macros
>> and reports.
>> What about creation of the ARR files and the ARQ files. Is this the reason
>> for the UT for Admin's only? It appears so.
>>
>> Now is there a way to create runmacros in the web now? just asking? how do
>> I create reports .arr files and put them into the report form without a UT?
>> I cannot remember seeing saving my reports to the report form from the
>> web.
>> What is the Direction here in this area?
>>
>> I know of other vendors applications who use runmacro to get stuff into
>> remedy, is this Kaput?
>>
>> Seems a paradigm shift in how to accomplish this...
>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
>
>
> --
> Patrick Zandi
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: macro / reports :: 7.6.04

[Jason Miller]

Hi Patrick,

Arr files can be created from the ReportCreator form.  The Mid-Tier
automatically adds a report button to the form (it can be disabled) which
takes you to the ReportSelection console where you can create a native
report.  Once you save the report a record is created in the Report form
with an .arr attachment.

As for .arq...  R.I.P...

At WWRUG10 I talked with some of the BMC engineers about the other uses of
runmacro besides running macros.  Namely exporting data.  Apparently I
wasn't the first person to mention it that night and even while we were
talking people were coming up and asking about it.  It seemed to be an eye
opener that there is a such a demand to replace the easy command line export
functionality of runmacro.  Hopefully that night made an impact however
anybody who needs this functionality should submit RFE to make sure the
market demand is officially recorded.

Jason

On Thu, Feb 17, 2011 at 8:59 AM, patrick zandi  wrote:

> ** List'ers,
> I have a thought (and I know it is rare): So if we are going Web wise and I
> am a little weak in this side,  but there is a need on the side for macros
> and reports.
> What about creation of the ARR files and the ARQ files. Is this the reason
> for the UT for Admin's only? It appears so.
>
> Now is there a way to create runmacros in the web now? just asking? how do
> I create reports .arr files and put them into the report form without a UT?
> I cannot remember seeing saving my reports to the report form from the web.
> What is the Direction here in this area?
>
> I know of other vendors applications who use runmacro to get stuff into
> remedy, is this Kaput?
>
> Seems a paradigm shift in how to accomplish this...
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Opinions on Mobility Solutions

[Brandi Barbour]

Mobile Reach has a great product that has been used on 4 of the projects I 
have been on.  It is very easy to install and create new applications. The 
Out of the Box ITSM suite they have out also works well if you want to 
stay completely OTB.  When using the OTB solution you can be up and 
running in 30 minutes.  Their customer support is the best I have ever 
dealt with.
If you have further questions let me know.  Hope this helps.

  Brandi
 
This is a PRIVATE message. If you are not the intended recipient, please 
delete without copying and kindly advise us by e-mail of the mistake in 
delivery. 
NOTE: Regardless of content, this e-mail shall not operate to bind CSC to 
any order or other contract unless pursuant to explicit written agreement 
or government initiative expressly permitting the use of e-mail for such 
purpose.



From:   Benedetto Cantatore 
To: arslist@ARSLIST.ORG
Date:   02/15/2011 09:51 AM
Subject:Opinions on Mobility Solutions
Sent by:"Action Request System discussion list(ARSList)" 




** 
My company is using Aeroprise for scanning inventory and it works great. 
We looking to use a mobility solution for the techs in the field. 
Obviously Aeroprise is a prime choice, but we want to look at the top 
viable options.  (x)Matters (I so prefer the Alarmpoint name) has a very 
interesting scheduling and escalation features that set it apart.  We've 
also looked at Mobile Reach which seems to be comparable to Aeroprise.
 
We've seen demos on all the products, but I've been asked by management to 
fish for some opinions from individuals that have experience with any of 
the above products.  Appreciate any feedback on your experiences, success 
or not with these products.
 
Thank you in advance,
 
 
 
 
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
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FW: Cell Phone Tower

[Pruitt, Christopher (Bank of America Account)]

Be glad you work in on the ground.


Subject: Cell Phone Tower






After watching this, I'll never take talking on my cell phone so much for 
granted ever again!
They couldn’t pay me enough to work this job.


Http://WWW.liveleak.Com/e/07b_1284580365

Re: macro / reports :: 7.6.04

[pritch]

What about macros to do other things?

On Thu, 17 Feb 2011 11:40:03 -0600, "Easter, David" 
wrote:
> First introduced in AR System 7.5.00, you can link your saved searches to
a
> report through Reports Console on the web.  This will enable the
equivalent
> of macros to run reports.
> 
> 16-Jan-2009
> 
> What's New: BMC Remedy Action Request System 7.5.00
> 
> PDF
> 
> 
> "Quick reports in a browser
> With the My Reports toolbar button, you can save reports from searches
you 
> perform on a form. Each report is saved per server, per form, and per
user.
> For more information, see the "Using the My Reports toolbar button"
section
> in the  BMC Remedy Mid Tier Guide
> 
> -David J. Easter
> Manager of Product Management, Remedy Platform
> BMC Software, Inc.
> 
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as
a
> spokesperson, liaison or public relations representative for BMC
Software,
> Inc.
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
> Sent: Thursday, February 17, 2011 08:59 AM
> To: arslist@ARSLIST.ORG
> Subject: macro / reports :: 7.6.04
> 
> ** List'ers,
> I have a thought (and I know it is rare): So if we are going Web wise and
I
> am a little weak in this side,  but there is a need on the side for
macros
> and reports.
> What about creation of the ARR files and the ARQ files. Is this the
reason
> for the UT for Admin's only? It appears so.
> 
> Now is there a way to create runmacros in the web now? just asking? how
do
> I create reports .arr files and put them into the report form without a
UT?
> I cannot remember seeing saving my reports to the report form from the
web.
> What is the Direction here in this area?
> 
> I know of other vendors applications who use runmacro to get stuff into
> remedy, is this Kaput?
> 
> Seems a paradigm shift in how to accomplish this...
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
>
___
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Re: macro / reports :: 7.6.04

[patrick zandi]

great..  I thought there was something, but I have fogotten..

What about macro's is their an equivalent solution for those?  taking the
.arq file and using it with runmacro.exe .. just asking...


On Thu, Feb 17, 2011 at 12:40 PM, Easter, David wrote:

> **
>
> First introduced in AR System 7.5.00, you can link your saved searches to a
> report through Reports Console on the web.  This will enable the equivalent
> of macros to run reports.
>
>
>
> 16-Jan-2009
>
> What’s New: BMC Remedy Action Request System 7.5.00
>
> PDF 
>
>
>
> “Quick reports in a browser
>
> With the My Reports toolbar button, you can save reports from searches you
>  perform on a form. Each report is saved per server, per form, and per user.
>
> For more information, see the “Using the My Reports toolbar button” section
> in the  BMC Remedy Mid Tier Guide
>
>
>
> -David J. Easter
>
> Manager of Product Management, Remedy Platform
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
> *Sent:* Thursday, February 17, 2011 08:59 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* macro / reports :: 7.6.04
>
>
>
> ** List'ers,
> I have a thought (and I know it is rare): So if we are going Web wise and I
> am a little weak in this side,  but there is a need on the side for macros
> and reports.
> What about creation of the ARR files and the ARQ files. Is this the reason
> for the UT for Admin's only? It appears so.
>
> Now is there a way to create runmacros in the web now? just asking? how do
> I create reports .arr files and put them into the report form without a UT?
> I cannot remember seeing saving my reports to the report form from the web.
> What is the Direction here in this area?
>
> I know of other vendors applications who use runmacro to get stuff into
> remedy, is this Kaput?
>
> Seems a paradigm shift in how to accomplish this...
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Patrick Zandi

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Re: macro / reports :: 7.6.04

[Easter, David]

First introduced in AR System 7.5.00, you can link your saved searches to a 
report through Reports Console on the web.  This will enable the equivalent of 
macros to run reports.

16-Jan-2009

What's New: BMC Remedy Action Request System 7.5.00

PDF


"Quick reports in a browser
With the My Reports toolbar button, you can save reports from searches you  
perform on a form. Each report is saved per server, per form, and per user.
For more information, see the "Using the My Reports toolbar button" section in 
the  BMC Remedy Mid Tier Guide

-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Thursday, February 17, 2011 08:59 AM
To: arslist@ARSLIST.ORG
Subject: macro / reports :: 7.6.04

** List'ers,
I have a thought (and I know it is rare): So if we are going Web wise and I am 
a little weak in this side,  but there is a need on the side for macros and 
reports.
What about creation of the ARR files and the ARQ files. Is this the reason for 
the UT for Admin's only? It appears so.

Now is there a way to create runmacros in the web now? just asking? how do I 
create reports .arr files and put them into the report form without a UT?
I cannot remember seeing saving my reports to the report form from the web.
What is the Direction here in this area?

I know of other vendors applications who use runmacro to get stuff into remedy, 
is this Kaput?

Seems a paradigm shift in how to accomplish this...
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Remedy Admin Job in Harrisonburg, VA

[bob lind]

Harris Corporation has a Remedy position in Harrisonburg, VA.  Please send
your questions, resume, and cover letter to ssmit...@harris.com

Remedy Administrator
Job Code: HITS02111034

Job Description:
- Perform daily monitoring of Remedy database systems and applications
- Provide on-call 24-hour support to resolve operational problems
- Ensure appropriate access to data within the Enterprise database is
provided to users
- Assist with modification and management of existing ITSM, CMDB, Discovery,
and Dashboard and Analytics, Capacity Management, and ProactiveNet modules
- Construct complex SQL queries, stored procedures, triggers and Remedy
workflow
- Provide technical support to team members
- Participate in design and code reviews
- Resolve defects encountered during various testing cycles
- Maintain documentation on Remedy SQL data models, data dictionaries,
physical database configuration and daily database maintenance functions
Qualifications:
- BS degree and 9+ years experience in progressively responsible roles
associated with IT and a minimum of three years Remedy Development or
Administration experience
- 3+ years experience providing data base administration support for Remedy
- Experience installing/configuring/upgrading Remedy servers and clients
- Experience with Change Mgmt, Incident Mgmt, Asset Mgmt, Problem Mgmt and
other Remedy modules
- Expertise in group level security access
- Must have good communication skills and be able to communicate clearly,
both orally and in writing
- Ability to provide emergency assistance as needed
- The candidate for this position will also be required to work on
occasional weekends and/or after-hours as situations dictate
Preferred Additional Skills:
- RAC (Remedy Authorized Consultant) or BMC Certified Administrator
certification preferred
- ITIL v3 certification
- Experience with API connectors, redundant system establishment, and
hardware integration with mobility products
- Familiarity and experience with BMC or other Discovery tools is preferred
- Unix / Linux scripting
- By submitting your résumé for this position, you understand and agree that
Harris Corporation may share your résumé, as well as any other related
personal information or documentation you provide, with its subsidiaries and
affiliated companies for the purpose of considering you for other available
positions.

-- 
Bob Lind
IT Jobs posted daily on
klslconsulting.com/jobs

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macro / reports :: 7.6.04

[patrick zandi]

List'ers,
I have a thought (and I know it is rare): So if we are going Web wise and I
am a little weak in this side,  but there is a need on the side for macros
and reports.
What about creation of the ARR files and the ARQ files. Is this the reason
for the UT for Admin's only? It appears so.

Now is there a way to create runmacros in the web now? just asking? how do I
create reports .arr files and put them into the report form without a UT?
I cannot remember seeing saving my reports to the report form from the web.
What is the Direction here in this area?

I know of other vendors applications who use runmacro to get stuff into
remedy, is this Kaput?

Seems a paradigm shift in how to accomplish this...

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Re: Performance matrix

[Tommy Morris]

I used the wrong wording there, it's actually called an Execution Plan
but I think of it as a path being mapped through your database.
Databases store execution plans to help them run repetitive statements
more efficiently.

The database's CBO takes each SQL statement that it receives and creates
an "execution plan" that it uses to run through the data. The CBO then
stores that plan so that the next time that statement comes in it
already knows how to run it. Sometimes the stored plan is not the best
optimized plan and can be tweaked. Oracle uses EXPLAIN PLAN, in MSSQL
you can view the execution plan and optimize it through Query Analyzer.

You can read about Oracle's explain plan here 
http://www.oracle-base.com/articles/8i/ExplainPlanUsage.php


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of vikram_k
Sent: Wednesday, February 16, 2011 9:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Performance matrix

hi ,

thanks all for the inputs, I am currently using AR Log analyzer for my
analysis would like to see what RRR team has in the tool (Misi can i
have a
look at the tool for a day so as to convince my management to buy it). I
have few questions though,

1) The application is running since 8 years almost ( ARS 5.0.1 on
SOLARIS/Oracle 9)
2) When we say i need to check my indexes on all the heavy forms what do
i
exactly need to do i know i have some 30 index fields set on one of my
heavy
form i am sure its causing problems but not sure how do i tweak it.
3) I see a lot of errors in my arerror.log file which says "too many
filters
executed" if i am not wrong they indicate filter looping or is there any
other issue. Will increasing the filter stack size to 400 from current
200
help?
4) We are also planning to increase the fast tread count to 16 from 12
and
reduce the list thread count to 16 from 20 will it help?
5) And Tommy last one is for you, I am not aware of what exactly is
execution paths for oracle and its optimization do we have this on
oracle 9.

We have already turned off the unqualified searches and working on
setting
up archival functionality to reduce the search timing, but it still does
not
seem to have made a dent in my issue. 

Thanks,
Vikram

Tommy Morris-2 wrote:
> 
> You may also want to ask your DBA's to make sure that the queries'
> execution paths are optimized. Oracle 10g would save the execution
path
> automatically but 11g does not. Once I started sending captured
queries
> (pulled from SQL logging) to our dba's and they scripted the execution
> path, we started seeing big performance improvements.
> 
> 
> 

-- 
View this message in context:
http://old.nabble.com/Performance-matrix-tp30936611p30946631.html
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.


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Re: Remedy 7.6.04 and Hyperthreading, MAPI

[strauss]

I don't know about 1., but on 2. you can select to use the 32-bit jvm for Email 
if you need MAPI, or the Developer Studio if you need OLE.  You can still 
select to use the 32-bit JVM for the plugin server, which was the ONLY option 
on 7.6.03.  You just need to have both the 32-bit and 64-bit JDKs installed 
before you start; the 7.6.0x installer automatically detects the paths to both 
versions.  You get the same choice of JVMs when you get to mid-tier in the 
install, in case your web server is still 32-bit.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, February 17, 2011 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.6.04 and Hyperthreading, MAPI

**
Good morning,

I'm building out the specs for my new servers for my upgrade to 7.6.04, and 
I've got a few questions that don't seem to be answerable by looking at the 
Compatibility Matrix or BMC's knowledge base.  If anyone could help me answer 
these I would greatly appreciate it.


1.   Can AR System leverage Intel's hyperthreading technology?  I know this 
is a simple thing to turn off if it doesn't work, but using it would require us 
to purchase more RAM than if we didn't use it, and I'd prefer to use it because 
of the performance gains if possible.

2.   The Compatibility Matrix states that if you use a 64-bit JVM, you can 
not use MAPI for the Email Engine.  Does this mean that I should get a 32-bit 
OS and do everything at 32-bit, or just that I can do everything 32-bit except 
for the JVM, in order to process MAPI emails?  If you have experience with this 
I would greatly appreciate hearing about it.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Remedy 7.6.04 and Hyperthreading, MAPI

[Pierson, Shawn]

Good morning,

I'm building out the specs for my new servers for my upgrade to 7.6.04, and 
I've got a few questions that don't seem to be answerable by looking at the 
Compatibility Matrix or BMC's knowledge base.  If anyone could help me answer 
these I would greatly appreciate it.


1.   Can AR System leverage Intel's hyperthreading technology?  I know this 
is a simple thing to turn off if it doesn't work, but using it would require us 
to purchase more RAM than if we didn't use it, and I'd prefer to use it because 
of the performance gains if possible.

2.   The Compatibility Matrix states that if you use a 64-bit JVM, you can 
not use MAPI for the Email Engine.  Does this mean that I should get a 32-bit 
OS and do everything at 32-bit, or just that I can do everything 32-bit except 
for the JVM, in order to process MAPI emails?  If you have experience with this 
I would greatly appreciate hearing about it.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union

Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

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How to get rid of s0 in an ARS Web Service?

[Mark Milke]

Hello Listers,

our partner is using Web Methods and to consume our Web Service.

They're saying that Web Methods has a bug and is therefore protesting,
when the attributes have a prefix.

Because of this definition (ARS Standard)


http://schemas.xmlsoap.org/wsdl/
soap/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/";
xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/"; xmlns:xsd="http://
www.w3.org/2001/XMLSchema">
 
  
   

they see s0 in front of every attribute.

Is there a workaround? I haven't found any...

Thanks
Mark

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Re: Problems in Run Process "SET-RO-COLOR"

[tristan.rop...@t-online.de]

**
Hi,This error
happens only on a instance with 16 bit color quality, not on a instance
with 32 bit !But i have to find out all WF,
which use SET-RO-COLOR.Tristan-Original Message-Date: Thu, 17 Feb 2011 16:48:53
+0100Subject: Re: Problems in Run Process
"SET-RO-COLOR"From:         "Luttmann, Michael W Mr
CTR DISA CD553" To:
          arslist@ARSLIST.ORG** Are you running this process
from an active link?  Methinks you need the “@@:” prefix, but it’s hard
to say.  Is that command even available in ARS 5.x?Mike LuttmannDISA Remedy
Engineer(303)
224-1645From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
tristan.rop...@t-online.deSent: Thursday, February 17,
2011 8:12 AMTo: arslist@ARSLIST.ORGSubject:
Problems in Run Process "SET-RO-COLOR"** HiWindows
Server 2003Display 1280 x 800, 16 BitI have made a
migration of an existing Remedy 5.0 application to a virtual instance of
WS2003.When i try to run this Run Process command
"SET-RO-COLOR 225,225,255" an error message appears and the
detail message saysThe system cannot find the file specified.I have run
all logs, but i can not find a hint to this file.The
documentations contain no information about this malfunktion.Is the reason
the poor color quality, 16 bit ?In the original instance, 32bit,
this error message never appears on the screen !Thanks in
advance !Tristan_attend WWRUG11
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Radio button field just shows first button, sometimes - SOLVED sort of

[Martin, Dwayne - martinrd]

I did try deleting the .arf and .arv files, but that didn't help, so I 
submitted the problem to BMC Support.  They suggested upgrading to the latest 
WUT version (7.6 p3) but that didn't help either.  Meanwhile a PC expert took a 
look at the issue and suggested this:
Rt-click on the WUT launching icon, click the "Compatibility" page, check "Run 
this program. . ." and select "Windows XP (Service Pack3)#."
This fixed the two machines that were displaying the problem, but doesn't 
explain why all Win 7 machines don't have the problem. (Maybe the compatibility 
mode was already checked.)
I suggested that BMC look into this as a possible bug.
Thanks to all who replied.
Dwayne Martin

Date: Mon, 24 Jan 2011 14:39:11

Dear List,

We have a radio button field with 9 options, that is supposed to look like this:
[cid:image005.jpg@01CBBBAA.8DA61F60]
But about 2/3 of the time it appears like this:
[cid:image006.jpg@01CBBBAA.8DA61F60]
Only the circle of the first option appears.  If you close the window and 
re-open it a few times it eventually appears properly.  This is a regular 
database field on a regular database form.   So far we've only seen this happen 
on one machine (Win 7), but this form normally only gets opened on that one 
machine.  It happens in both WUT 7.1 and 7.5.  So far we haven't seen it in Mid 
Tier, but haven't tried it that often.

Any ideas?
Dwayne Martin
James Madison University
ARS 7.1 P3, RH Linux server, Oracle 10.2 db



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Re: Problems in Run Process "SET-RO-COLOR"

[Luttmann, Michael W Mr CTR DISA CD553]

Are you running this process from an active link?  Methinks you need the
"@@:" prefix, but it's hard to say.  Is that command even available in
ARS 5.x?

 

Mike Luttmann

DISA Remedy Engineer

(303) 224-1645

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of tristan.rop...@t-online.de
Sent: Thursday, February 17, 2011 8:12 AM
To: arslist@ARSLIST.ORG
Subject: Problems in Run Process "SET-RO-COLOR"

 

** 

Hi

 

Windows Server 2003

Display 1280 x 800, 16 Bit

 

I have made a migration of an existing Remedy 5.0 application to a
virtual instance of WS2003.

When i try to run this Run Process command "SET-RO-COLOR 225,225,255" an
error message appears and the detail message says

 

The system cannot find the file specified.

 

I have run all logs, but i can not find a hint to this file.

The documentations contain no information about this malfunktion.

 

Is the reason the poor color quality, 16 bit ?

In the original instance, 32bit, this error message never appears on the
screen !

 

Thanks in advance !

 

Tristan

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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Relating Task and Problems

[jaya munjal]

Hi List
 
I have instllated ITSM 7.6.03 and have done no customization.  I have an issue 
that I am able to resolve Problem Tikcets even if related tasks are still open. 
Do I need to do any configuration for the same.
 
ITSM 7.6.03
ARS 7.6.03
OS - Windows 2008
DB - Oracle
Mid-Tier - 7.6.04
 
Thanks
Jaya




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Remove logos from Remedy forms

[jaya munjal]

Hi Friends
 
Can anyone suggest the best way to remove logos from all the ITSM forms. Does 
anyone have the utility which can do this? 
 
I am on ARS 7.6.03, ITSM 7.6.03, Mid-Tier 7.6.04, OS - Windows 2008 and Oracle 
10g database.
 
any suggestions would be helpful.
 
Thanks
Jaya




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Problems in Run Process "SET-RO-COLOR"

[tristan.rop...@t-online.de]

**
HiWindows Server
2003Display 1280 x 800, 16 BitI have made a migration of an existing Remedy 5.0
application to a virtual instance of WS2003.When i try to run this Run Process command
"SET-RO-COLOR 225,225,255" an error message appears and the
detail message saysThe system cannot
find the file specified.I have run all
logs, but i can not find a hint to this file.The documentations contain no information about this
malfunktion.Is the reason the poor
color quality, 16 bit ?In the original
instance, 32bit, this error message never appears on the screen !Thanks in advance !Tristan
_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

Re: Atrium Console.. a one off

[Guillaume Rheault]

As long as BMC keeps the CMDB:Console, I'll be a happy camper.
We were never able to get the flash Atrium console working, probably because we 
were one of the first customers to go with 7.5, and all the bugs were not fixed 
back then.
We attempted to make it work, but could not, and BMC support was stumped back 
then; so in the end, we use the good ol' cmdb:console.
Eventually we will upgrade to 7.6.4 or whatever comes next, and we'll hope it 
works well.

If the cmdb :console was not available in 7.5, we probably would have remained 
at 7.0.3...

Guillaume


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of Chuck [cpg...@gmail.com]
Sent: Wednesday, February 16, 2011 6:21 PM
To: arslist@ARSLIST.ORG
Subject: Atrium Console.. a one off

Not sure what to think of Atrium console, while its a slick bit of
Flash. Its a one off.
Its not a true application that can be directly modded by the
Developer Studio.
Not entirely sure why we did this Flash application. Who are we trying
to impress?
We should have stuck with what you could develop from the Developer
Studio.
I always enable the CMDB:Console in addition to the Atrium Console.

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How to do "Double" Dynamic values?

[Shawn Stonequist]

Greetings List!

I tried searching the archives for this, but always came up with too much or
not enough, so I must not be searching for the right thing.

Basically, I have add a "From" field to our ARS version 6.3 "AR System Email
Template" form so that the "From" can be set without needing to make changes
in AR Admin client. 

The end result is going to be to give managers of departments the ability to
maintain their own notifications (they update an interface, it pushes values
and HTML templates to the AR System Email Template form, and those values
are used in the notification Filter/Escalation).

While this currently works great for hardcoded values (e.g.
supp...@company.com), its not working so great for dynamic values (e.g.
$User's Email$)- it is coming out "from" $User's email$@company.com - I
mean, it is this exactly, not being translated to the value on the Form in
the 'User's Email' address field. If a Manager changes their mind (again)
and changes from a dynamic value to a hard value (or vice verse), I have to
keep going into AR Admin to change

How do I essentially do a "double dynamic", to make it recognize the value
as a Field variable instead of a solid value? Maybe I am going about this
the wrong way?

I thought of doing a push back to the Template, but would prefer not to, as
I don't want to risk two users activating the same notification at the same
time, and the "External" Function isn't available (only Keywords and fields)

Any thoughts?

As always, thank you all so much in advance for any help you can provide!

Thanks in advance for your help!
Shawn Stonequist
Remedy 6.3
EMNS 

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Re: ARS Client 7.6 Copy/Paste Issues

[White, Michael W (Mike)]

We noticed another manifestation of this copy/paste bug.  If you paste the 
maximum number of characters into a field, it truncates the last.  Our UAT 
testers noticed it when pasting 15-character Request IDs for searches.  
Repeatable.

Mike White
EMail michael.wh...@verizon.com
Office 813.978.2192

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, February 16, 2011 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS Client 7.6 Copy/Paste Issues

Shawn,
I noticed the same behavior when the 7.6.3 client came out...to fix it I
went back to the 7.5 client.  What version of 7.6 are you seeing this on?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shawn Stonequist
Sent: Wednesday, February 16, 2011 11:38 AM
To: arslist@ARSLIST.ORG
Subject: ARS Client 7.6 Copy/Paste Issues

Greetings List!

We are upgrading from 6.3 to 7.6 (finally!)

We are upgrading clients first, since they are compatible with the 6.3
server and we are unable to upgrade everything simultaneously.

One thing we noticed is that when users of 7.6 clients copy/paste from
emails, websites, etc., strange characters are being added- everything from
"c" and "." to "&", "%", "{", and even non-Western characters (I think I
even saw the Japanese Yen symbol once). Unfortunately, I couldn't find
anything in the BMC KM or the List Archives (not really even sure what to
look for) so apologies if this is a repeat.

It seems completely random- not specific to plain text, rich text, or HTML
text being copied (in my own personal experience).

The issue this presents is that the extra character causes false negative
responses in workflow objects. For example, if an email address is
copied/pasted, "Enter" key is pressed, previous contacts from that email
address should be returned, but the extra character make this false (as well
as prevents the current contact from being presented when this process
occurs for the same address in the future).

And since it does not *always* add a character, I can't even write a
workflow object to strip the last character off. Once we were aware of what
was happening, of course we had users remove the character themselves (but
you know how silly those human beings can be- they always forget or miss
some here and there ;) ).

Any thoughts/ideas?

Thanks in advance for your help!
Shawn Stonequist
Remedy 6.3
EMNS 


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