I had this issue and the problem is related to application permissions. The usual fix for this is to modify (not simply open) the application "Remedy Asset Inventory", where all AST forms reside. Your new class forms will likely not be included. (If they are, remove them.) Modify the application form list by adding your forms, then save the application. This should apply the needed role-permissions to all the objects on your new class forms. Note: This takes a lot of CPU, so be careful if doing this on your production system!
HTH, Mike Luttmann DISA Remedy Engineer (303) 224-1645 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Wilson Sent: Thursday, February 17, 2011 12:22 PM To: arslist@ARSLIST.ORG Subject: New AST form but no workflow? ** I have created my new CMDB classes. I've used Asset Management to generate new AST forms for these classes. I understand that the system creates these join forms based on the superclass's AST form. I've noticed that the generic active link objects that are associated with the superclass's form are not automatically associated with the new subclass AST form. Am I missing something or is this by design? I must attach, and/or create, all of the generic active links that would normally fire on Save, Print, Close, etc.? Any tips would be greatly appreciated. ARS 7.5 ITSM 7.5 Thanks, Charlie _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
