ADM:timing test please ignore

[daniel on squirrel]

test 8:01a.m.EST


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Re: SRM 7.6.03 Questions/Issues

[gurram sanjeevnaidu]

Kevin,
When we attach the attachment in the request entry, The attached entries will 
not go in to the work info fields, If we want to view the attachments we have 
to click on the view service request and it displays  the all 
the questions and attachments
ThanksSanjeeva Naidu G


On Sat, 19 Feb 2011 21:12:51 +0530 Kevin Begosh  wrote

>**List,I am working with ARS/ITSM/SRM 7.6.03.  I have created a number 
of SRD's that create incidents.  Everything works fine except for the 
following two things. 1.  Attachment adding to the Service 
Request does not come over to the incident when created.  There is a work 
info entry on the incident that says, "Attachment from Request Entry" but no 
attachment.2.  Update to the activity log on the service request does not 
update the work info on the incident.  It does however update the activity 
log when a work info entry is created on the incident. I did a little 
digging and I have talk to a couple of people on these and I am hearing that 
both of these are not bugs, they are working on desgined.  I was not 100% 
sure if that was accurate so I was wondering if anyone has worked on this 
issue and received any information on either of these?

>-- 

>Kevin Begosh

>_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: SRM 7.6.03 Questions/Issues

[Kevin Begosh]

Thanks.

On Thu, Feb 24, 2011 at 8:14 AM, gurram sanjeevnaidu <
naidu_2000_2...@rediffmail.com> wrote:

> ** Kevin,
>
> When we attach the attachment in the request entry, The attached entries
> will not go in to the work info fields, If we want to view the attachments
> we have to click on the view service request and it displays  the all the
> questions and attachments
>
> Thanks
> Sanjeeva Naidu G
>
> On Sat, 19 Feb 2011 21:12:51 +0530 Kevin Begosh  wrote
> >**
> List,
> I am working with ARS/ITSM/SRM 7.6.03.  I have created a number of SRD's
> that create incidents.  Everything works fine except for the following two
> things.
>
> 1.  Attachment adding to the Service Request does not come over to the
> incident when created.  There is a work info entry on the incident that
> says, "Attachment from Request Entry" but no attachment.
> 2.  Update to the activity log on the service request does not update the
> work info on the incident.  It does however update the activity log when a
> work info entry is created on the incident.
>
> I did a little digging and I have talk to a couple of people on these and I
> am hearing that both of these are not bugs, they are working on desgined.  I
> was not 100% sure if that was accurate so I was wondering if anyone has
> worked on this issue and received any information on either of these?
>
> >--
> >Kevin Begosh
> >
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> _attend
>  WWRUG11
> www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Kevin Begosh

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RKM 7.6.04 Issue

[Kevin Begosh]

List,
I am playing around with RKM 7.6.04 right now and I am having an issue
seeing the full console.  All I see right now is the Home, Browse, and
Search Tabs.  I went in and gave myself all the KMSAC permssions, admin,
system admin, user etc... and still nothing.  In the older version I would
have the RKM admin log in to flush the user cache but I do not see that in
this version.  Has anyone had this issue?  Am I missing something?

We are on the full suite of 7.6.04
-- 
Kevin Begosh

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Re: RKM 7.6.04 Issue

[Roger Justice]

You must use the Mid-Tier for all 7.6.04 applications. If you are on the 
Mid-tier then there may be another issue. Be sure that the Home Page and all 
consoles display properly since Flash is now used extensivily.





-Original Message-
From: Kevin Begosh 
To: arslist 
Sent: Thu, Feb 24, 2011 12:31 pm
Subject: RKM 7.6.04 Issue


** 
List,
I am playing around with RKM 7.6.04 right now and I am having an issue seeing 
the full console.  All I see right now is the Home, Browse, and Search Tabs.  I 
went in and gave myself all the KMSAC permssions, admin, system admin, user 
etc... and still nothing.  In the older version I would have the RKM admin log 
in to flush the user cache but I do not see that in this version.  Has anyone 
had this issue?  Am I missing something?
 
We are on the full suite of 7.6.04
-- 
Kevin Begosh

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answ 

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Re: RKM 7.6.04 Issue

[Kevin Begosh]

I am using the web.  Everything seems to load okay, I can see the first
three tabs but thats it.  All the other permissions in the system seem to
work.

On Thu, Feb 24, 2011 at 12:48 PM, Roger Justice  wrote:

> ** You must use the Mid-Tier for all 7.6.04 applications. If you are on
> the Mid-tier then there may be another issue. Be sure that the Home Page and
> all consoles display properly since Flash is now used extensivily.
>
>
>
>   -Original Message-
> From: Kevin Begosh 
> To: arslist 
> Sent: Thu, Feb 24, 2011 12:31 pm
> Subject: RKM 7.6.04 Issue
>
>   **
> List,
> I am playing around with RKM 7.6.04 right now and I am having an issue
> seeing the full console.  All I see right now is the Home, Browse, and
> Search Tabs.  I went in and gave myself all the KMSAC permssions, admin,
> system admin, user etc... and still nothing.  In the older version I would
> have the RKM admin log in to flush the user cache but I do not see that in
> this version.  Has anyone had this issue?  Am I missing something?
>
> We are on the full suite of 7.6.04
> --
> Kevin Begosh
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answ
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Kevin Begosh

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Re: OIM (Oracle Identity Manage) and remedy

[Costello, Amy]

Hi, Mike.

We did this at a company I used to work for.  We went through three or four 
consultants but I don't think it was because the process itself was difficult.  
In the end, everything worked fine.  We had OIM actually create the People 
record in Remedy, along with AD and the Oracle EBS solution.  OIM created 
requests in Remedy for whatever couldn't be done automatically.  This was done 
on ARS 7.1 with ITSM 6.

Also, when we put in the OIM system, we changed to a different user name 
format.  This created some data conversion work but was not too difficult.  As 
long as you have some value that will map the OIM record to the People/User 
record, it should work.  At least, it did on 7.1.

Amy

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Ilmer
Sent: Wednesday, February 23, 2011 3:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: OIM (Oracle Identity Manage) and remedy

Thank you, John, I have the SSO, but it is not what I'm looking for.

Our company wants to use the OIM to handle the account creation on
different systems. 
So, when new user appears in the PeopleSoft, then OIM, based on the
predefined rules should create the production account in the active
directory and send the Service Request(s) to remedy for all other
additional accounts (unix, mailbox, etc.) 

I know how to do this and from remedy site. I have built the webservices
integration to create service request, that after it get's approved
creates the corresponding work order to the proper remedy group.

My question is: have anyone did anything like this? Our (OIM) vendor
claims that they have done quite a few integrations like this, and I
just curious if anyone on the arslist can share his/her experience with
the OIM.

Regards,
Mike  

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: Wednesday, February 23, 2011 11:03 AM
To: arslist@ARSLIST.ORG
Subject: OIM (Oracle Identity Manage) and remedy

Hello,

I think BMC ship some free code if you want to build a homebrew
solution, but if your Oracle IM login IDs don't match your AR system
User form then it's not going to work. Ask BMC support for some
documentation.

Benefits: it's free! 
Downside: it may not work, poor support/management/etc. and I doubt
there are many/any using it.

Or, you can use the BMC industry standard solution, SSO Plugin:
http://www.javasystemsolutions.com/jss/ssoplugin.

Benefits: widely used, highly regarded support, packed with features to
make SSO easy. 
Downside: it's not free.


John


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Re: RKM 7.6.04 Issue

[Roger Justice]

I do not have a 7.6.04 version available I do know there were some differences 
with permissions with RKM in 7.6.03. Since it is a full ARS application you can 
review the forms in RDS.





-Original Message-
From: Kevin Begosh 
To: arslist 
Sent: Thu, Feb 24, 2011 12:56 pm
Subject: Re: RKM 7.6.04 Issue


** I am using the web.  Everything seems to load okay, I can see the first 
three tabs but thats it.  All the other permissions in the system seem to work.


On Thu, Feb 24, 2011 at 12:48 PM, Roger Justice  wrote:

** You must use the Mid-Tier for all 7.6.04 applications. If you are on the 
Mid-tier then there may be another issue. Be sure that the Home Page and all 
consoles display properly since Flash is now used extensivily.







-Original Message-
From: Kevin Begosh 
To: arslist 
Sent: Thu, Feb 24, 2011 12:31 pm
Subject: RKM 7.6.04 Issue





** 
List,
I am playing around with RKM 7.6.04 right now and I am having an issue seeing 
the full console.  All I see right now is the Home, Browse, and Search Tabs.  I 
went in and gave myself all the KMSAC permssions, admin, system admin, user 
etc... and still nothing.  In the older version I would have the RKM admin log 
in to flush the user cache but I do not see that in this version.  Has anyone 
had this issue?  Am I missing something?
 
We are on the full suite of 7.6.04
-- 
Kevin Begosh


_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answ 
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_



-- 
Kevin Begosh
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 
I do not

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Re: RKM 7.6.04 Issue

[Kevin Begosh]

thats correct.  It was already installed when I got here so I was going
through the install notes and I do not see a rkmadmin user name that you
create when you install like in the old versions.  It just uses a remedy
admin account.  The same admin account I am being told that I am using to
try and access the application from the web.

On Thu, Feb 24, 2011 at 1:01 PM, Roger Justice  wrote:

> ** I do not have a 7.6.04 version available I do know there were some
> differences with permissions with RKM in 7.6.03. Since it is a full ARS
> application you can review the forms in RDS.
>
>
>
>  -Original Message-
> From: Kevin Begosh 
> To: arslist 
>  Sent: Thu, Feb 24, 2011 12:56 pm
> Subject: Re: RKM 7.6.04 Issue
>
> ** I am using the web.  Everything seems to load okay, I can see the first
> three tabs but thats it.  All the other permissions in the system seem to
> work.
>
> On Thu, Feb 24, 2011 at 12:48 PM, Roger Justice  wrote:
>
>> ** You must use the Mid-Tier for all 7.6.04 applications. If you are on
>> the Mid-tier then there may be another issue. Be sure that the Home Page and
>> all consoles display properly since Flash is now used extensivily.
>>
>>
>>
>>   -Original Message-
>> From: Kevin Begosh 
>> To: arslist 
>> Sent: Thu, Feb 24, 2011 12:31 pm
>> Subject: RKM 7.6.04 Issue
>>
>>   **
>> List,
>> I am playing around with RKM 7.6.04 right now and I am having an issue
>> seeing the full console.  All I see right now is the Home, Browse, and
>> Search Tabs.  I went in and gave myself all the KMSAC permssions, admin,
>> system admin, user etc... and still nothing.  In the older version I would
>> have the RKM admin log in to flush the user cache but I do not see that in
>> this version.  Has anyone had this issue?  Am I missing something?
>>
>> We are on the full suite of 7.6.04
>> --
>> Kevin Begosh
>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answ
>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
>
>
> --
> Kevin Begosh
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> I do not _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Kevin Begosh

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Re: RKM 7.6.04 Issue

[Roger Justice]

You need to assign RKM permissions on the People record.





-Original Message-
From: Kevin Begosh 
To: arslist 
Sent: Thu, Feb 24, 2011 1:21 pm
Subject: Re: RKM 7.6.04 Issue


** 
thats correct.  It was already installed when I got here so I was going through 
the install notes and I do not see a rkmadmin user name that you create when 
you install like in the old versions.  It just uses a remedy admin account.  
The same admin account I am being told that I am using to try and access the 
application from the web.
 
On Thu, Feb 24, 2011 at 1:01 PM, Roger Justice  wrote:

** I do not have a 7.6.04 version available I do know there were some 
differences with permissions with RKM in 7.6.03. Since it is a full ARS 
application you can review the forms in RDS.





-Original Message-
From: Kevin Begosh 
To: arslist 



Sent: Thu, Feb 24, 2011 12:56 pm
Subject: Re: RKM 7.6.04 Issue


** I am using the web.  Everything seems to load okay, I can see the first 
three tabs but thats it.  All the other permissions in the system seem to work.


On Thu, Feb 24, 2011 at 12:48 PM, Roger Justice  wrote:

** You must use the Mid-Tier for all 7.6.04 applications. If you are on the 
Mid-tier then there may be another issue. Be sure that the Home Page and all 
consoles display properly since Flash is now used extensivily.







-Original Message-
From: Kevin Begosh 
To: arslist 
Sent: Thu, Feb 24, 2011 12:31 pm
Subject: RKM 7.6.04 Issue





** 
List,
I am playing around with RKM 7.6.04 right now and I am having an issue seeing 
the full console.  All I see right now is the Home, Browse, and Search Tabs.  I 
went in and gave myself all the KMSAC permssions, admin, system admin, user 
etc... and still nothing.  In the older version I would have the RKM admin log 
in to flush the user cache but I do not see that in this version.  Has anyone 
had this issue?  Am I missing something?
 
We are on the full suite of 7.6.04
-- 
Kevin Begosh


_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answ 
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_



-- 
Kevin Begosh
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

I do not _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_



-- 
Kevin Begosh
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

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Re: RKM 7.6.04 Issue

[Kevin Begosh]

yup, did that, I gave myself all the KMSAC permssisions, User, Admin, Sys
Admin etc...

On Thu, Feb 24, 2011 at 1:30 PM, Roger Justice  wrote:

> ** You need to assign RKM permissions on the People record.
>
>
>
>  -Original Message-
> From: Kevin Begosh 
> To: arslist 
>  Sent: Thu, Feb 24, 2011 1:21 pm
> Subject: Re: RKM 7.6.04 Issue
>
> **
> thats correct.  It was already installed when I got here so I was going
> through the install notes and I do not see a rkmadmin user name that you
> create when you install like in the old versions.  It just uses a remedy
> admin account.  The same admin account I am being told that I am using to
> try and access the application from the web.
>
> On Thu, Feb 24, 2011 at 1:01 PM, Roger Justice  wrote:
>
>> ** I do not have a 7.6.04 version available I do know there were some
>> differences with permissions with RKM in 7.6.03. Since it is a full ARS
>> application you can review the forms in RDS.
>>
>>
>>
>>  -Original Message-
>> From: Kevin Begosh 
>> To: arslist 
>>  Sent: Thu, Feb 24, 2011 12:56 pm
>> Subject: Re: RKM 7.6.04 Issue
>>
>> ** I am using the web.  Everything seems to load okay, I can see the first
>> three tabs but thats it.  All the other permissions in the system seem to
>> work.
>>
>> On Thu, Feb 24, 2011 at 12:48 PM, Roger Justice wrote:
>>
>>> ** You must use the Mid-Tier for all 7.6.04 applications. If you are on
>>> the Mid-tier then there may be another issue. Be sure that the Home Page and
>>> all consoles display properly since Flash is now used extensivily.
>>>
>>>
>>>
>>>   -Original Message-
>>> From: Kevin Begosh 
>>> To: arslist 
>>> Sent: Thu, Feb 24, 2011 12:31 pm
>>> Subject: RKM 7.6.04 Issue
>>>
>>>   **
>>> List,
>>> I am playing around with RKM 7.6.04 right now and I am having an issue
>>> seeing the full console.  All I see right now is the Home, Browse, and
>>> Search Tabs.  I went in and gave myself all the KMSAC permssions, admin,
>>> system admin, user etc... and still nothing.  In the older version I would
>>> have the RKM admin log in to flush the user cache but I do not see that in
>>> this version.  Has anyone had this issue?  Am I missing something?
>>>
>>> We are on the full suite of 7.6.04
>>> --
>>> Kevin Begosh
>>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answ
>>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>>
>>
>>
>> --
>> Kevin Begosh
>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>> I do not _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
>
>
> --
> Kevin Begosh
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>  _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
Kevin Begosh

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Re: RKM 7.6.04 Issue

[Chowdhury, Tauf]

Kevin,

When you say "older version", are you referring to 7.6.03 or version
7.2?

If you are comparing 7.2 to 7.6.04, then it is a completely different
application that is built on AR instead of an integrated webapp.

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh
Sent: Thursday, February 24, 2011 1:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM 7.6.04 Issue

 

** yup, did that, I gave myself all the KMSAC permssisions, User, Admin,
Sys Admin etc...

On Thu, Feb 24, 2011 at 1:30 PM, Roger Justice 
wrote:

** You need to assign RKM permissions on the People record.

 

-Original Message-
From: Kevin Begosh 
To: arslist 

Sent: Thu, Feb 24, 2011 1:21 pm
Subject: Re: RKM 7.6.04 Issue

** 

thats correct.  It was already installed when I got here so I was going
through the install notes and I do not see a rkmadmin user name that you
create when you install like in the old versions.  It just uses a remedy
admin account.  The same admin account I am being told that I am using
to try and access the application from the web.

 

On Thu, Feb 24, 2011 at 1:01 PM, Roger Justice 
wrote:

** I do not have a 7.6.04 version available I do know there were some
differences with permissions with RKM in 7.6.03. Since it is a full ARS
application you can review the forms in RDS.

 

-Original Message-
From: Kevin Begosh 
To: arslist 

Sent: Thu, Feb 24, 2011 12:56 pm
Subject: Re: RKM 7.6.04 Issue

** I am using the web.  Everything seems to load okay, I can see the
first three tabs but thats it.  All the other permissions in the system
seem to work.

On Thu, Feb 24, 2011 at 12:48 PM, Roger Justice 
wrote:

** You must use the Mid-Tier for all 7.6.04 applications. If you are on
the Mid-tier then there may be another issue. Be sure that the Home Page
and all consoles display properly since Flash is now used extensivily.

 

-Original Message-
From: Kevin Begosh 
To: arslist 
Sent: Thu, Feb 24, 2011 12:31 pm
Subject: RKM 7.6.04 Issue

** 

List,

I am playing around with RKM 7.6.04 right now and I am having an issue
seeing the full console.  All I see right now is the Home, Browse, and
Search Tabs.  I went in and gave myself all the KMSAC permssions, admin,
system admin, user etc... and still nothing.  In the older version I
would have the RKM admin log in to flush the user cache but I do not see
that in this version.  Has anyone had this issue?  Am I missing
something?

 

We are on the full suite of 7.6.04
-- 
Kevin Begosh

_attend WWRUG11 www.wwrug.com   ARSlist: "Where
the Answ 

_attend WWRUG11 www.wwrug.com   ARSlist: "Where
the Answers Are"_




-- 
Kevin Begosh
_attend WWRUG11 www.wwrug.com   ARSlist: "Where
the Answers Are"_ 

I do not _attend WWRUG11 www.wwrug.com   ARSlist:
"Where the Answers Are"_




-- 
Kevin Begosh
_attend WWRUG11 www.wwrug.com   ARSlist: "Where
the Answers Are"_ 

_attend WWRUG11 www.wwrug.com   ARSlist: "Where
the Answers Are"_




-- 
Kevin Begosh
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
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Re: RKM 7.6.04 Issue

[strauss]

Those are the 7.2 or 7.5 permission groups.  The new groups are Knowledge 
Admin, Knowledge Config, etc. as of 7.6.03.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh
Sent: Thursday, February 24, 2011 12:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: RKM 7.6.04 Issue

** yup, did that, I gave myself all the KMSAC permssisions, User, Admin, Sys 
Admin etc...
On Thu, Feb 24, 2011 at 1:30 PM, Roger Justice 
mailto:rjust2...@aol.com>> wrote:
** You need to assign RKM permissions on the People record.

-Original Message-
From: Kevin Begosh mailto:kbeg...@gmail.com>>
To: arslist mailto:arslist@ARSLIST.ORG>>
Sent: Thu, Feb 24, 2011 1:21 pm
Subject: Re: RKM 7.6.04 Issue
**
thats correct.  It was already installed when I got here so I was going through 
the install notes and I do not see a rkmadmin user name that you create when 
you install like in the old versions.  It just uses a remedy admin account.  
The same admin account I am being told that I am using to try and access the 
application from the web.

On Thu, Feb 24, 2011 at 1:01 PM, Roger Justice 
mailto:rjust2...@aol.com>> wrote:
** I do not have a 7.6.04 version available I do know there were some 
differences with permissions with RKM in 7.6.03. Since it is a full ARS 
application you can review the forms in RDS.

-Original Message-
From: Kevin Begosh mailto:kbeg...@gmail.com>>
To: arslist mailto:arslist@ARSLIST.ORG>>
Sent: Thu, Feb 24, 2011 12:56 pm
Subject: Re: RKM 7.6.04 Issue
** I am using the web.  Everything seems to load okay, I can see the first 
three tabs but thats it.  All the other permissions in the system seem to work.
On Thu, Feb 24, 2011 at 12:48 PM, Roger Justice 
mailto:rjust2...@aol.com>> wrote:
** You must use the Mid-Tier for all 7.6.04 applications. If you are on the 
Mid-tier then there may be another issue. Be sure that the Home Page and all 
consoles display properly since Flash is now used extensivily.

-Original Message-
From: Kevin Begosh mailto:kbeg...@gmail.com>>
To: arslist mailto:arslist@ARSLIST.ORG>>
Sent: Thu, Feb 24, 2011 12:31 pm
Subject: RKM 7.6.04 Issue
**
List,
I am playing around with RKM 7.6.04 right now and I am having an issue seeing 
the full console.  All I see right now is the Home, Browse, and Search Tabs.  I 
went in and gave myself all the KMSAC permssions, admin, system admin, user 
etc... and still nothing.  In the older version I would have the RKM admin log 
in to flush the user cache but I do not see that in this version.  Has anyone 
had this issue?  Am I missing something?

We are on the full suite of 7.6.04
--
Kevin Begosh
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Answers Are"_



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I do not _attend WWRUG11 www.wwrug.com ARSlist: "Where 
the Answers Are"_



--
Kevin Begosh
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Answers Are"_
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Kevin Begosh
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Re: R: Re: Strange Error (ARERR 326) on registration ticket.

[Mohan Panchangmath]

Hi

Check if the users have both restricted access and general access in the user 
form record. If it is there and still not working, then again uncheck and 
recheck the restricted access and general access chk box in the Ctm people 
form. It worked for us for a similar error.

Thanks
Mohan

Sent from my iPhone

On Feb 23, 2011, at 12:24 PM, "team.rem...@libero.it"  
wrote:

> Hi,
> I'm sorry but the user has the correct permissions (I checked CTM: People 
> Permission Group). this is really to funny! Do you have any good ideas? 
> Thanks 
> again ...
> Peter
> 
>> Messaggio originale
>> Da: dkell...@javasystemsolutions.com
>> Data: 23-feb-2011 17.27
>> A: 
>> Ogg: Re: Strange Error  (ARERR 326) on registration ticket.
>> 
>> Hi,
>> 
>> I have had something like this before. Look in CTM:People Permission Group 
>> (I 
> think) for the login name and see that the user has General Access as one of 
> its application permissions.
>> 
>> Kind regards
>> Danny
>> 
>> Single Sign On (SSO) for BMC Remedy AR System and ITSM
>> http://www.javasystemsolutions.com/jss/ssoplugin
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.
> ORG] On Behalf Of team.rem...@libero.it
>> Sent: 23 February 2011 16:20
>> To: arslist@ARSLIST.ORG
>> Subject: Strange Error (ARERR 326) on registration ticket.
>> 
>> Hello everyone,
>> I try to register a ticket on service desk 7.1 got the following message:
>> 
>> Unable to reset a required field to a NULL value:
>> HPD: Help Desk Assignment Log: Assigned Group (ARERR 326)
>> Unable to reset a required field to a NULL value:
>> HPD: Help Desk Assignment Log: Assigned Group ID (ARERR 326)
>> Unable to reset a required field to a NULL value:
>> HPD: Help Desk Assignment Log: Assigned Support Organization (ARERR 326)
>> Unable to reset a required field to a NULL value:
>> HPD: Help Desk Assignment Log: Assigned Support Company (ARERR 326)
>> 
>> What happens? I tried everything but nothing to do, it's a fix license user 
>> (such as all Users present on the system) and User Incident and Asset viewer.
>> 
>> Can you help? Thanks in advance.
>> Peter
>> 
> 
>> ___
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6 Month Contract Position - Remedy Admin

[Jeff Friess]

6 Month contract position in Columbus, OH.  Contact me if you have any
interest or refer somebody who might.

. 3 to 5 years experience as a Remedy 7.X or above Systems Administrator
working in a
Windows server environment and Oracle database.
. 3 to 5 years experience in administration of Remedy 7.X Incident
Management
. 3 to 5 years experience in administration of Remedy 7.X Problem Management
. 3 to 5 years experience in administration of Remedy 7.X Change Management
. 3 to 5 years experience in administration of Remedy 7.X Asset Management
. 3 to 5 years experience in administration of Remedy 7.X SRM
. 1 year experience in Remedy 7.5 Knowledge Management Administration
. 1 Year experience in Remedy 7.5 SLA Administration

Thank you,
Jeff Friess

HR Manager
Logic Soft, Inc.
(Office) 614-884-5544 x116  
(Fax) 614-884-5540

jeff.fri...@logicsoftusa.com
www.logicsoftusa.com
*MBE Certfied #18823 / *STS #: 534247 / GSA #: 35F-0030W

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mohan Panchangmath
Sent: Thursday, February 24, 2011 5:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: R: Re: Strange Error (ARERR 326) on registration ticket.

Hi

Check if the users have both restricted access and general access in the
user form record. If it is there and still not working, then again uncheck
and recheck the restricted access and general access chk box in the Ctm
people form. It worked for us for a similar error.

Thanks
Mohan

Sent from my iPhone

On Feb 23, 2011, at 12:24 PM, "team.rem...@libero.it"
 wrote:

> Hi,
> I'm sorry but the user has the correct permissions (I checked CTM: People 
> Permission Group). this is really to funny! Do you have any good ideas?
Thanks 
> again ...
> Peter
> 
>> Messaggio originale
>> Da: dkell...@javasystemsolutions.com
>> Data: 23-feb-2011 17.27
>> A: 
>> Ogg: Re: Strange Error  (ARERR 326) on registration ticket.
>> 
>> Hi,
>> 
>> I have had something like this before. Look in CTM:People Permission
Group (I 
> think) for the login name and see that the user has General Access as one
of 
> its application permissions.
>> 
>> Kind regards
>> Danny
>> 
>> Single Sign On (SSO) for BMC Remedy AR System and ITSM
>> http://www.javasystemsolutions.com/jss/ssoplugin
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.
> ORG] On Behalf Of team.rem...@libero.it
>> Sent: 23 February 2011 16:20
>> To: arslist@ARSLIST.ORG
>> Subject: Strange Error (ARERR 326) on registration ticket.
>> 
>> Hello everyone,
>> I try to register a ticket on service desk 7.1 got the following message:
>> 
>> Unable to reset a required field to a NULL value:
>> HPD: Help Desk Assignment Log: Assigned Group (ARERR 326)
>> Unable to reset a required field to a NULL value:
>> HPD: Help Desk Assignment Log: Assigned Group ID (ARERR 326)
>> Unable to reset a required field to a NULL value:
>> HPD: Help Desk Assignment Log: Assigned Support Organization (ARERR 326)
>> Unable to reset a required field to a NULL value:
>> HPD: Help Desk Assignment Log: Assigned Support Company (ARERR 326)
>> 
>> What happens? I tried everything but nothing to do, it's a fix license
user 
>> (such as all Users present on the system) and User Incident and Asset
viewer.
>> 
>> Can you help? Thanks in advance.
>> Peter
>> 
> 
>>

___
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>> 
> 
>>

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>> 
> 
>

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Re: Issue facing with dataimport utility - ARS 7.5

[Vidhi Sharma]

Hi,

We are able to import with the same mapping file and data file using Import 
tool. We want to import through Command line to schedule a regular job.
Moreover if we use 'cat' command to access my csv, it worked. So might not 
think there would be access problems.

Please suggest if something else I need to check.

Regards,
Vidhi


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kendhammer, Mike
Sent: Wednesday, February 23, 2011 8:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Issue facing with dataimport utility - ARS 7.5

**
Vidhi,
The only other things that come to mind are...

-  Do you have proper access to the .csv file and

-  Could there be something set incorrectly in your .armx file?

Here is the .armx file that we use...


























Mike

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vidhi Sharma
Sent: Tuesday, February 22, 2011 11:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Issue facing with dataimport utility - ARS 7.5

**
Hi Mike,

Thanks for your response.
We tried the same command but still getting the error:

ERROR - Cannot import, exception occured while importing /usr/bmc/importTest/ 
Import_Test.csv


Regards,
Vidhi

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kendhammer, Mike
Sent: Wednesday, February 23, 2011 9:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issue facing with dataimport utility - ARS 7.5

**
Hi Vidhi,
Here is the command that we use on HP-UX, Oracle 11g system...

/opt/java1.5/jre/bin/java -cp 
/u02/apps/remedy/ar/api/lib/arapi75.jar:/u02/apps/remedy/ar/api/lib/log4j-1.2.14.jar:/u02/apps/remedy/ar/api/lib/arapiext75.jar
 com.bmc.arsys.apiext.data.DataImport -u remedy -p $Short Description$ -x 
hdtrnd -M /u02/apps/remedy/arHome/arcmds/CDSCust.armx -l 
/u02/apps/remedy/ar/db/import2.log -o 
/u01/prodftp/prod/in/remedy/statusForRemedy.csv

Maybe this will help?

Mike


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vidhi Sharma
Sent: Tuesday, February 22, 2011 5:43 AM
To: arslist@ARSLIST.ORG
Subject: Issue facing with dataimport utility - ARS 7.5

**
Hi,


We are on AR server 7.5.00 Patch 004

OS - Solaris

DB - Oracle 11g



We need to schedule a job using dataimport utility. We are trying to execute 
the command through shell:

/usr/jdk/instances/jdk1.5.0/jre/bin/java -cp 
/usr/bmc/ARSystem/api/lib/arapi75.jar:/usr/bmc/ARSystem/api/lib/log4j-1.2.14.jar:/usr/bmc/ARSystem/api/lib/arapiext75.jar
 com.bmc.arsys.apiext.data.DataImport -u arimport -p "password" -M 
/usr/bmc/importTest/ARMX.armx -l /usr/bmc/importTest/logFile.txt

On execution of this command, following logs are created:

INFO - AR System Import Tool 7.5.00 Feb 22, 2011 4:59:01 PM
INFO - Starting import of /usr/bmc/importTest/Import_Test.csv
ERROR - Cannot import, exception occured while importing /usr/bmc/importTest/ 
Import_Test.csv

We have tried with both non-administrator and administrator users.

Please suggest how to proceed further to successfully import of file.


Regards,
Vidhi Sharma



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Re: Strange Error (ARERR 326) on registration ticket.

[Vaibhav Singhal]

Hi Peter,

Make a support group as default for requester profile in people form.
It should resolve your issue.


Thanks & Regards,

Vaibhav Singhal
+91-9650035665
vaibhavsing...@hcl.com


On Feb 23, 2011, at 12:24 PM, "team.rem...@libero.it"  
wrote:

> Hi,
> I'm sorry but the user has the correct permissions (I checked CTM: People
> Permission Group). this is really to funny! Do you have any good ideas? Thanks
> again ...
> Peter
>
>> Messaggio originale
>> Da: dkell...@javasystemsolutions.com
>> Data: 23-feb-2011 17.27
>> A: 
>> Ogg: Re: Strange Error  (ARERR 326) on registration ticket.
>>
>> Hi,
>>
>> I have had something like this before. Look in CTM:People Permission Group (I
> think) for the login name and see that the user has General Access as one of
> its application permissions.
>>
>> Kind regards
>> Danny
>>
>> Single Sign On (SSO) for BMC Remedy AR System and ITSM
>> http://www.javasystemsolutions.com/jss/ssoplugin
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.
> ORG] On Behalf Of team.rem...@libero.it
>> Sent: 23 February 2011 16:20
>> To: arslist@ARSLIST.ORG
>> Subject: Strange Error (ARERR 326) on registration ticket.
>>
>> Hello everyone,
>> I try to register a ticket on service desk 7.1 got the following message:
>>
>> Unable to reset a required field to a NULL value:
>> HPD: Help Desk Assignment Log: Assigned Group (ARERR 326)
>> Unable to reset a required field to a NULL value:
>> HPD: Help Desk Assignment Log: Assigned Group ID (ARERR 326)
>> Unable to reset a required field to a NULL value:
>> HPD: Help Desk Assignment Log: Assigned Support Organization (ARERR 326)
>> Unable to reset a required field to a NULL value:
>> HPD: Help Desk Assignment Log: Assigned Support Company (ARERR 326)
>>
>> What happens? I tried everything but nothing to do, it's a fix license user
>> (such as all Users present on the system) and User Incident and Asset viewer.
>>
>> Can you help? Thanks in advance.
>> Peter
>>
>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>
>
>> ___
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>
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Any form of reproduction, dissemination, copying, disclosure, modification, 
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