ADM: Test Please Ignore
8:52am EST Sat ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: OIM (Oracle Identity Manage) and remedy
Enjoyable it may be, depending on what you enjoy :-) Inexpensive - certainly not.. On one of my endeavors to achieve the same where I even had the luxury of not needing to change information in diary fields, it took me about a week to write a Oracle database script and test it against an ITSP database to successfully reach where we wanted to be at... The script I wrote had to consider every field ID 2 and 4 as well as all fields that were named something like Login or Submitter or Requester etc.. after listing all these results qualify which of these would actually store login names, and after finding a trend on how ITSP named such fields, writing a Oracle script that auto created update queries, and updated the database.. And the database had to be offline during the actual update, that took a few hours to run.. Joe -Original Message- From: John Baker Sent: Friday, February 25, 2011 7:10 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: OIM (Oracle Identity Manage) and remedy Amy, For a large implementation, I can't imagine modifying all the AR System user form Login Names to be a very enjoyable or inexpensive task... John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
OIM (Oracle Identity Manage) and remedy
Joe, You make the point perfectly: it costs more consulting time than an SSO Plugin license to attempt such a project, and this is exactly why JSS invented user aliasing. The product doesn't care if your SSO usernames do not match the AR System User form because you can assign rules to match them. We've learnt that the process of onboarding SSO is often more complex than installing it - at least with SSO Plugin - and username matching comes up one in three times. Indeed, OpenID requires two fields (the provider and the identifier), so if you want to integrate AR System with Google Mail (User opens their mailbox, clicks an ITSM ticket link and signs in to service it without logging in) then there's no other way to adequately solve the problem without such a feature. We're mulling a presentation at wwwrug this year, but in the mean time, here's a video: http://www.javasystemsolutions.com/jss/video/view/SSOPlugin-OpenID John -- Single Sign On for AR System http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Where to copy program on server for run process
I am testing running a process on the Remedy Server invoked from an active link. I know this works because if I try tun run a process where the program is in the system path, then process runs when invoked. But if I want to run a program NOT in the path, where do I copy it to? How can I find this path? Angus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: OIM (Oracle Identity Manage) and remedy
I agree that feature (aliasing existing login names) would certainly have saved us a few bucks in terms of consulting time. Out of curiosity, how much does it cost, or a more appropriate question may be what is its pricing structure.. Joe -Original Message- From: John Baker Sent: Saturday, February 26, 2011 9:40 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: OIM (Oracle Identity Manage) and remedy Joe, You make the point perfectly: it costs more consulting time than an SSO Plugin license to attempt such a project, and this is exactly why JSS invented user aliasing. The product doesn't care if your SSO usernames do not match the AR System User form because you can assign rules to match them. We've learnt that the process of onboarding SSO is often more complex than installing it - at least with SSO Plugin - and username matching comes up one in three times. Indeed, OpenID requires two fields (the provider and the identifier), so if you want to integrate AR System with Google Mail (User opens their mailbox, clicks an ITSM ticket link and signs in to service it without logging in) then there's no other way to adequately solve the problem without such a feature. We're mulling a presentation at wwwrug this year, but in the mean time, here's a video: http://www.javasystemsolutions.com/jss/video/view/SSOPlugin-OpenID John -- Single Sign On for AR System http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Where to copy program on server for run process
Angus, If you look at the AR System Configuration guide, there is a parameter that can be set for this. I do not remember the parameter off hand. It tells the server where to find server side run processes run from active links. Joe From: Angus Comber Sent: Saturday, February 26, 2011 10:23 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Where to copy program on server for run process ** I am testing running a process on the Remedy Server invoked from an active link. I know this works because if I try tun run a process where the program is in the system path, then process runs when invoked. But if I want to run a program NOT in the path, where do I copy it to? How can I find this path? Angus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Where to copy program on server for run process
I had a AR System Configuration Guide pdf file handy and just looked it up.. The parameter to be set is Active-Link-Dir. If you are on UNIX it is Active-Link-Shell. Look for detailed explanations on the guide. You could also set up security to run active link process only from a fixed directory from the security tab of the server information if you do not want them to be run from any other directory using a full path in the run process command. Joe From: Joe Martin D'Souza Sent: Saturday, February 26, 2011 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: Where to copy program on server for run process Angus, If you look at the AR System Configuration guide, there is a parameter that can be set for this. I do not remember the parameter off hand. It tells the server where to find server side run processes run from active links. Joe From: Angus Comber Sent: Saturday, February 26, 2011 10:23 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Where to copy program on server for run process ** I am testing running a process on the Remedy Server invoked from an active link. I know this works because if I try tun run a process where the program is in the system path, then process runs when invoked. But if I want to run a program NOT in the path, where do I copy it to? How can I find this path? Angus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Where to copy program on server for run process
I tried Active-Link-Dir: mypath and restarted AR Server but didn't seem to work. My active link on the click of a button does this: @@:cmd_line_connector.exe $USER$ $Short Description$ And in ar.cfg (Windows) I have: Active-Link-Dir: C:\ActiveLinkcmds and I have copied cmd_line_connector.exe into that folder. The program just prints out to a file in the same folder the parameters passed. But I don't get any file created. Neither do I see any server logging entry for it. But client logging says: ACTL Checking Cuba_run_cmd_server (0) ACTL - Passed qualification -- perform if actions ACTL 0: Run Process ACTL @@: 60\19\Cuba_run_cmd_server\0\3\0\1298735989\0\6\1\1\0\\6\1\8\0\\ ACTL Run Process on server ACTL Server: angusnotebook ACTL Process: cmd_line_connector.exe Demo gsdf ACTL Success ??? - Original Message - From: Joe Martin D'Souza Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Saturday, February 26, 2011 3:38 PM Subject: Re: Where to copy program on server for run process ** Angus, If you look at the AR System Configuration guide, there is a parameter that can be set for this. I do not remember the parameter off hand. It tells the server where to find server side run processes run from active links. Joe From: Angus Comber Sent: Saturday, February 26, 2011 10:23 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Where to copy program on server for run process ** I am testing running a process on the Remedy Server invoked from an active link. I know this works because if I try tun run a process where the program is in the system path, then process runs when invoked. But if I want to run a program NOT in the path, where do I copy it to? How can I find this path? Angus _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Where to copy program on server for run process
Angus, Can you try adding a terminating slash for that directory? Active-Link-Dir: C:\ActiveLinkcmds\ Also make sure its spelt exactly like that (sometimes even on windows I have seen problems with case sensitivity in path names..) If that does not work, try putting the whole path in double quotes.. Off course you do need to restart the server or at least run the arsignal –c to re read the configuration file.. Joe From: Angus Comber Sent: Saturday, February 26, 2011 11:06 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Where to copy program on server for run process ** I tried Active-Link-Dir: mypath and restarted AR Server but didn't seem to work. My active link on the click of a button does this: @@:cmd_line_connector.exe $USER$ $Short Description$ And in ar.cfg (Windows) I have: Active-Link-Dir: C:\ActiveLinkcmds and I have copied cmd_line_connector.exe into that folder. The program just prints out to a file in the same folder the parameters passed. But I don't get any file created. Neither do I see any server logging entry for it. But client logging says: ACTL Checking Cuba_run_cmd_server (0) ACTL - Passed qualification -- perform if actions ACTL 0: Run Process ACTL @@: 60\19\Cuba_run_cmd_server\0\3\0\1298735989\0\6\1\1\0\\6\1\8\0\\ ACTL Run Process on server ACTL Server: angusnotebook ACTL Process: cmd_line_connector.exe Demo gsdf ACTL Success ??? - Original Message - From: Joe Martin D'Souza Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Saturday, February 26, 2011 3:38 PM Subject: Re: Where to copy program on server for run process ** Angus, If you look at the AR System Configuration guide, there is a parameter that can be set for this. I do not remember the parameter off hand. It tells the server where to find server side run processes run from active links. Joe From: Angus Comber Sent: Saturday, February 26, 2011 10:23 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Where to copy program on server for run process ** I am testing running a process on the Remedy Server invoked from an active link. I know this works because if I try tun run a process where the program is in the system path, then process runs when invoked. But if I want to run a program NOT in the path, where do I copy it to? How can I find this path? Angus _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.04 Delta Data Migration tool - Question
Hi, The input parameter -s you specified while running BPCU in overlays is wrong. Please remove this parameter from command line and try again. Regards, Vikram -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Wednesday, February 23, 2011 11:35 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Delta Data Migration tool - Question Cleaning up the RKM integration meant adding several of their fields to a view in HPD:Help Desk_SLA so that I could actually delete them, THEN they could be deleted from HPD:Help Desk. Then another run of the Best Practice Conversion Utility shows NO non-permitted field customizations any more. Then I tried to run the BPCU in Overlay mode, and it started spewing the usual java error crap; I put in an issue for support. D:\Best_Practice_Conversion_Utilitybpcu.bat -x arsrkm -u Demo -p PASSWORD -t 22 700 -f D:\Best_Practice_Conversion_Utility\OverlayHashFile.xml -s arsrkm -T 2 -m o -k 1 -i 1 -P *,**,+ INFO - Best Practice Conversion Utility 7.6.04 Build 002 201101141059 Wed Feb 23 11:21:09.824 INFO - Processing command arguments : -f D:\Best_Practice_Conversion_Utility\Ove rlayHashFile.xml -T 2 -u Demo -t 22700 -s arsrkm -P *,**,+ -m o -k 1 -i 1 -x ars rkm INFO - Processing of command arguments completed ERROR - Failed to execute BPCU command : javax.xml.bind.UnmarshalException - with linked exception: [java.io.FileNotFoundException: D:\Best_Practice_Conversion_Utility\arsrkm (The system cannot find the file specified)] at com.sun.xml.bind.v2.runtime.unmarshaller.UnmarshallerImpl.unmarshal0( UnmarshallerImpl.java:201) at com.sun.xml.bind.v2.runtime.unmarshaller.UnmarshallerImpl.unmarshal(U nmarshallerImpl.java:172) at javax.xml.bind.helpers.AbstractUnmarshallerImpl.unmarshal(Unknown Sou rce) at javax.xml.bind.helpers.AbstractUnmarshallerImpl.unmarshal(Unknown Sou rce) at javax.xml.bind.helpers.AbstractUnmarshallerImpl.unmarshal(Unknown Sou rce) at javax.xml.bind.helpers.AbstractUnmarshallerImpl.unmarshal(Unknown Sou rce) at com.bmc.arsys.artools.o.a(Unknown Source) at com.bmc.arsys.artools.ccu.ap.a(Unknown Source) at com.bmc.arsys.artools.ccu.BestPracticeConversionUtility.a(Unknown Sou rce) at com.bmc.arsys.artools.ccu.BestPracticeConversionUtility.execute(Unkno wn Source) at com.bmc.arsys.artools.ccu.BestPracticeConversionUtility.main(Unknown Source) Caused by: java.io.FileNotFoundException: D:\Best_Practice_Conversion_Utility\ar srkm (The system cannot find the file specified) at java.io.FileInputStream.open(Native Method) at java.io.FileInputStream.init(Unknown Source) at java.io.FileInputStream.init(Unknown Source) at sun.net.www.protocol.file.FileURLConnection.connect(Unknown Source) at sun.net.www.protocol.file.FileURLConnection.getInputStream(Unknown So urce) at com.sun.org.apache.xerces.internal.impl.XMLEntityManager.setupCurrent Entity(Unknown Source) at com.sun.org.apache.xerces.internal.impl.XMLVersionDetector.determineD ocVersion(Unknown Source) at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(U nknown Source) at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(U nknown Source) at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(Unknown So urce) at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(Un known Source) at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.p arse(Unknown Source) at com.sun.xml.bind.v2.runtime.unmarshaller.UnmarshallerImpl.unmarshal0( UnmarshallerImpl.java:199) ... 10 more D:\Best_Practice_Conversion_Utility Anyone with ideas on this, please chime in; at their current response level, it will be a day or two before I even hear from BMC Support. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Wednesday, February 23, 2011 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Delta Data Migration tool - Question So far, the only customizations on my 7.1/7.0.03 upgrade system that the Best Practice Conversion Utility is hung up on are the integration fields between Remedy Knowledge Management 7.2 and HPD:Help Desk, as well as a couple of fields from the Patch 9002 Task Template integration, which apparently spill over into the HPD:Help Desk_SLA join in a way that is hard to clean up. The same RKM fields on PBM:Problem Investigation cleaned up easily. The utility didn't complain about any of my customizations being nonpermitted for conversion to overlays, but it sure doesn't like these that BMC themselves installed! Nice. So I'm stuck
CMDB dev to production
Hi all, I am in the process of trying to figure out how to migrate the CI's in our dev CMDB to production. We have appoximately 100,000. Our production CMDB is an exact copy of our dev CMDB minus our actual CI's. We are just trying to migrate all of our CI's from the dev CDM to the production CDM. I have given thought to AIE (using it to connect to an external database) or using BMC Migrator. Essentially, we would be transferring CI's from one 7.6 remedy system(dev) to another like remedy 7.6 system(prod). SQL Server 08 on Windows. We are currently utilizing other modules in production system with active users. Any ideas? Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
OIM (Oracle Identity Manage) and remedy
Listers, Feel free to delete if you don't like sales discussion as the answer to Joe's question involves some sales blurb. Joe, I don't want to have a pricing debate on the list, because I don't want to undermine the work of resellers who may charge a little more (or less!) than we would, because the reseller can add a lot of value if the client is in Poland and wants to communicate in Polish (given we're in the UK and don't speak Polish!). There are two models for licensing: 1. A single fee for an enterprise license that has no restriction on the number of AR System servers or users. 2. A reducing fee per AR System production (not development, uat, etc) server for the largest BMC clients who are outsourcing services to multiple clients (the Multi-Service Providers). Both options come with very attractive support charges - about the cost of two days of BMC professional services time per year - and the beneft of knowing you're talking to people know what they're talking about, or a JSS approved reseller with staff trained by us. And both options come with free professional services through the installation/evaluation phase, with no obligation to buy. I appreciate that free professional services seems too good to be true, but it really is. Sometimes we lose, sometimes we win, but we invariably gain some good feedback/ideas on how to improve the product. Many of the product ideas come direct from clients, such as a great idea (from Bosch) to add functionality that deprecates the BMC AREA LDAP plugin. After all, if SSO Plugin can authenticate users against a domain controller, why bother with configuring AR System? John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: OIM (Oracle Identity Manage) and remedy
John, Thanks for the information. I'll keep this in mind if I ever have an opportunity to leverage the use of this product. I'm assuming you'll have representations in the US? Feel free to discuss this with me offline if you choose to. You could CC your response to joe.dso...@sbti.com which I have mobile access to over my iPhone.. Cheers Joe -Original Message- From: John Baker Sent: Saturday, February 26, 2011 11:47 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: OIM (Oracle Identity Manage) and remedy Listers, Feel free to delete if you don't like sales discussion as the answer to Joe's question involves some sales blurb. Joe, I don't want to have a pricing debate on the list, because I don't want to undermine the work of resellers who may charge a little more (or less!) than we would, because the reseller can add a lot of value if the client is in Poland and wants to communicate in Polish (given we're in the UK and don't speak Polish!). There are two models for licensing: 1. A single fee for an enterprise license that has no restriction on the number of AR System servers or users. 2. A reducing fee per AR System production (not development, uat, etc) server for the largest BMC clients who are outsourcing services to multiple clients (the Multi-Service Providers). Both options come with very attractive support charges - about the cost of two days of BMC professional services time per year - and the beneft of knowing you're talking to people know what they're talking about, or a JSS approved reseller with staff trained by us. And both options come with free professional services through the installation/evaluation phase, with no obligation to buy. I appreciate that free professional services seems too good to be true, but it really is. Sometimes we lose, sometimes we win, but we invariably gain some good feedback/ideas on how to improve the product. Many of the product ideas come direct from clients, such as a great idea (from Bosch) to add functionality that deprecates the BMC AREA LDAP plugin. After all, if SSO Plugin can authenticate users against a domain controller, why bother with configuring AR System? John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: CMDB dev to production
If you are on Oracle, you could use the Oracle imp and exp tools to selectively export and import data. This should work even given the unique nature of relationships in CMDB since you say that your production environment matches your development environment. You may need to manually set your next ID’s if you choose this method. Joe From: John Doe Sent: Saturday, February 26, 2011 11:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: CMDB dev to production ** Hi all, I am in the process of trying to figure out how to migrate the CI's in our dev CMDB to production. We have appoximately 100,000. Our production CMDB is an exact copy of our dev CMDB minus our actual CI's. We are just trying to migrate all of our CI's from the dev CDM to the production CDM. I have given thought to AIE (using it to connect to an external database) or using BMC Migrator. Essentially, we would be transferring CI's from one 7.6 remedy system(dev) to another like remedy 7.6 system(prod). SQL Server 08 on Windows. We are currently utilizing other modules in production system with active users. Any ideas? Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Where to copy program on server for run process
This puzzling. When I tested just getting the server to run notepad I saw instances of Notepad increasing - eg running in SYSTEM context in Windows. So assumed it would work. I even tried copying the program into the same directory as notepad.exe - but that didn't help. This logging all looks fine: arsql.log: SQL TID: 006136 RPC ID: 36 Queue: Admin Client-RPC: 390620USER: Demo /* Sat Feb 26 2011 17:51:05.4090 */SELECT actlinkId from actlink where name = 'Cuba_run_cmd_server' SQL TID: 006136 RPC ID: 36 Queue: Admin Client-RPC: 390620USER: Demo /* Sat Feb 26 2011 17:51:05.4090 */SELECT command FROM actlink_process WHERE actlinkId = 424 AND actionIndex = 0 and on client: ACTL /* Sat Feb 26 2011 17:51:05 */ ACTL Start active link processing -- Operation - On Control ACTL For Schema - ColtDemo ACTL Linked to field - Run cmd on server (536870908) ACTL On screen type - QUERY API TID: 006136 RPC ID: 36 Queue: Admin Client-RPC: 390620USER: Demo /* Sat Feb 26 2011 17:51:05.4090 */+EXECAL ARExecuteProcessForActiveLink from Remedy User (protocol 11) at IP address 192.168.0.52 SQL TID: 006136 RPC ID: 36 Queue: Admin Client-RPC: 390620USER: Demo /* Sat Feb 26 2011 17:51:05.4090 */SELECT actlinkId from actlink where name = 'Cuba_run_cmd_server' SQL TID: 006136 RPC ID: 36 Queue: Admin Client-RPC: 390620USER: Demo /* Sat Feb 26 2011 17:51:05.4090 */SELECT command FROM actlink_process WHERE actlinkId = 424 AND actionIndex = 0 API TID: 006136 RPC ID: 36 Queue: Admin Client-RPC: 390620USER: Demo /* Sat Feb 26 2011 17:51:05.4090 */-EXECAL OK ACTL Checking Cuba_run_cmd_server (0) ACTL - Passed qualification -- perform if actions ACTL 0: Run Process ACTL @@: 60\19\Cuba_run_cmd_server\0\3\0\1298735989\0\6\1\1\0\\6\1\8\0\\ ACTL Run Process on server ACTL Server: angusnotebook ACTL Process: cmd_line_connector.exe Demo ACTL Success ACTL 1: Set Fields ACTL Call ID (536870913) = 1234567890 ACTL /* Sat Feb 26 2011 17:51:05 */ ACTL Stop active link processing - On Control What am I doing wrong? Angus - Original Message - From: Joe Martin D'Souza Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Saturday, February 26, 2011 4:16 PM Subject: Re: Where to copy program on server for run process ** Angus, Can you try adding a terminating slash for that directory? Active-Link-Dir: C:\ActiveLinkcmds\ Also make sure its spelt exactly like that (sometimes even on windows I have seen problems with case sensitivity in path names..) If that does not work, try putting the whole path in double quotes.. Off course you do need to restart the server or at least run the arsignal –c to re read the configuration file.. Joe From: Angus Comber Sent: Saturday, February 26, 2011 11:06 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Where to copy program on server for run process ** I tried Active-Link-Dir: mypath and restarted AR Server but didn't seem to work. My active link on the click of a button does this: @@:cmd_line_connector.exe $USER$ $Short Description$ And in ar.cfg (Windows) I have: Active-Link-Dir: C:\ActiveLinkcmds and I have copied cmd_line_connector.exe into that folder. The program just prints out to a file in the same folder the parameters passed. But I don't get any file created. Neither do I see any server logging entry for it. But client logging says: ACTL Checking Cuba_run_cmd_server (0) ACTL - Passed qualification -- perform if actions ACTL 0: Run Process ACTL @@: 60\19\Cuba_run_cmd_server\0\3\0\1298735989\0\6\1\1\0\\6\1\8\0\\ ACTL Run Process on server ACTL Server: angusnotebook ACTL Process: cmd_line_connector.exe Demo gsdf ACTL Success ??? - Original Message - From: Joe Martin D'Souza Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Saturday, February 26, 2011 3:38 PM Subject: Re: Where to copy program on server for run process ** Angus, If you look at the AR System Configuration guide, there is a parameter that can be set for this. I do not remember the parameter off hand. It tells the server where to find server side run processes run from active links. Joe From: Angus Comber Sent: Saturday, February 26, 2011 10:23 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Where to copy program on server for run process ** I am testing
Re: Where to copy program on server for run process
Apologies all. Advise worked, but program output logged to working directory - which was not current directory - so output was in system folder. anyway, no problem sorted now. Many thanks for help. Angus - Original Message - From: Joe Martin D'Souza Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Saturday, February 26, 2011 4:16 PM Subject: Re: Where to copy program on server for run process ** Angus, Can you try adding a terminating slash for that directory? Active-Link-Dir: C:\ActiveLinkcmds\ Also make sure its spelt exactly like that (sometimes even on windows I have seen problems with case sensitivity in path names..) If that does not work, try putting the whole path in double quotes.. Off course you do need to restart the server or at least run the arsignal –c to re read the configuration file.. Joe From: Angus Comber Sent: Saturday, February 26, 2011 11:06 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Where to copy program on server for run process ** I tried Active-Link-Dir: mypath and restarted AR Server but didn't seem to work. My active link on the click of a button does this: @@:cmd_line_connector.exe $USER$ $Short Description$ And in ar.cfg (Windows) I have: Active-Link-Dir: C:\ActiveLinkcmds and I have copied cmd_line_connector.exe into that folder. The program just prints out to a file in the same folder the parameters passed. But I don't get any file created. Neither do I see any server logging entry for it. But client logging says: ACTL Checking Cuba_run_cmd_server (0) ACTL - Passed qualification -- perform if actions ACTL 0: Run Process ACTL @@: 60\19\Cuba_run_cmd_server\0\3\0\1298735989\0\6\1\1\0\\6\1\8\0\\ ACTL Run Process on server ACTL Server: angusnotebook ACTL Process: cmd_line_connector.exe Demo gsdf ACTL Success ??? - Original Message - From: Joe Martin D'Souza Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Saturday, February 26, 2011 3:38 PM Subject: Re: Where to copy program on server for run process ** Angus, If you look at the AR System Configuration guide, there is a parameter that can be set for this. I do not remember the parameter off hand. It tells the server where to find server side run processes run from active links. Joe From: Angus Comber Sent: Saturday, February 26, 2011 10:23 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Where to copy program on server for run process ** I am testing running a process on the Remedy Server invoked from an active link. I know this works because if I try tun run a process where the program is in the system path, then process runs when invoked. But if I want to run a program NOT in the path, where do I copy it to? How can I find this path? Angus _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
trying to query ARRemedy 6.3 data from ARserver 7.5.....help me with any ideas
Hi All, I am trying to query or to search by based on CHG request id from ARSystem 6.3 to ARSystem 7.5. here ARSystem_6_3 database didn't have any ARServer and Mid-tier so I am trying to use Java API ..Here I want some information regarding whether I can get the chg ticket information like related tasks and attachments to ARSystem 7.5. Thanks for replies -- View this message in context: http://old.nabble.com/trying-to-query-ARRemedy-6.3-data-from-ARserver-7.5.help-me-with-any-ideas-tp31021215p31021215.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Where to copy program on server for run process
Angus, Glad it worked out.. What was the final solution.. Did you have to enclose the path in double quotes? Joe From: Angus Comber Sent: Saturday, February 26, 2011 1:12 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Where to copy program on server for run process ** Apologies all. Advise worked, but program output logged to working directory - which was not current directory - so output was in system folder. anyway, no problem sorted now. Many thanks for help. Angus - Original Message - From: Joe Martin D'Souza Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Saturday, February 26, 2011 4:16 PM Subject: Re: Where to copy program on server for run process ** Angus, Can you try adding a terminating slash for that directory? Active-Link-Dir: C:\ActiveLinkcmds\ Also make sure its spelt exactly like that (sometimes even on windows I have seen problems with case sensitivity in path names..) If that does not work, try putting the whole path in double quotes.. Off course you do need to restart the server or at least run the arsignal –c to re read the configuration file.. Joe From: Angus Comber Sent: Saturday, February 26, 2011 11:06 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Where to copy program on server for run process ** I tried Active-Link-Dir: mypath and restarted AR Server but didn't seem to work. My active link on the click of a button does this: @@:cmd_line_connector.exe $USER$ $Short Description$ And in ar.cfg (Windows) I have: Active-Link-Dir: C:\ActiveLinkcmds and I have copied cmd_line_connector.exe into that folder. The program just prints out to a file in the same folder the parameters passed. But I don't get any file created. Neither do I see any server logging entry for it. But client logging says: ACTL Checking Cuba_run_cmd_server (0) ACTL - Passed qualification -- perform if actions ACTL 0: Run Process ACTL @@: 60\19\Cuba_run_cmd_server\0\3\0\1298735989\0\6\1\1\0\\6\1\8\0\\ ACTL Run Process on server ACTL Server: angusnotebook ACTL Process: cmd_line_connector.exe Demo gsdf ACTL Success ??? - Original Message - From: Joe Martin D'Souza Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Saturday, February 26, 2011 3:38 PM Subject: Re: Where to copy program on server for run process ** Angus, If you look at the AR System Configuration guide, there is a parameter that can be set for this. I do not remember the parameter off hand. It tells the server where to find server side run processes run from active links. Joe From: Angus Comber Sent: Saturday, February 26, 2011 10:23 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Where to copy program on server for run process ** I am testing running a process on the Remedy Server invoked from an active link. I know this works because if I try tun run a process where the program is in the system path, then process runs when invoked. But if I want to run a program NOT in the path, where do I copy it to? How can I find this path? Angus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: trying to query ARRemedy 6.3 data from ARserver 7.5.....help me with any ideas
If the database doesn't have a running AR Server, why not just upgrade it to AR System Server 7.5 by installing one and choosing the upgrade option against that database? That way the data structures will be of the same version.. I do not have a complete idea of what you are trying to achieve - meaning if you want to access this database to just view or modify or ?? So if you can give a little more of what you are trying to achieve I or someone here might have some better views on how to help you.. Joe -Original Message- From: gok's Sent: Saturday, February 26, 2011 1:20 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: trying to query ARRemedy 6.3 data from ARserver 7.5.help me with any ideas Hi All, I am trying to query or to search by based on CHG request id from ARSystem 6.3 to ARSystem 7.5. here ARSystem_6_3 database didn't have any ARServer and Mid-tier so I am trying to use Java API ..Here I want some information regarding whether I can get the chg ticket information like related tasks and attachments to ARSystem 7.5. Thanks for replies ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.04 Delta Data Migration tool - Question
Just following the documentation, such as it is (never a good idea). Support had me try the command without it Friday and it ran successfully, but too late for me to review the results. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ On 2/26/11 10:17 AM, Shinde, Vikram vikram_shi...@bmc.com wrote: Hi, The input parameter -s you specified while running BPCU in overlays is wrong. Please remove this parameter from command line and try again. Regards, Vikram -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Wednesday, February 23, 2011 11:35 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Delta Data Migration tool - Question Cleaning up the RKM integration meant adding several of their fields to a view in HPD:Help Desk_SLA so that I could actually delete them, THEN they could be deleted from HPD:Help Desk. Then another run of the Best Practice Conversion Utility shows NO non-permitted field customizations any more. Then I tried to run the BPCU in Overlay mode, and it started spewing the usual java error crap; I put in an issue for support. D:\Best_Practice_Conversion_Utilitybpcu.bat -x arsrkm -u Demo -p PASSWORD -t 22 700 -f D:\Best_Practice_Conversion_Utility\OverlayHashFile.xml -s arsrkm -T 2 -m o -k 1 -i 1 -P *,**,+ INFO - Best Practice Conversion Utility 7.6.04 Build 002 201101141059 Wed Feb 23 11:21:09.824 INFO - Processing command arguments : -f D:\Best_Practice_Conversion_Utility\Ove rlayHashFile.xml -T 2 -u Demo -t 22700 -s arsrkm -P *,**,+ -m o -k 1 -i 1 -x ars rkm INFO - Processing of command arguments completed ERROR - Failed to execute BPCU command : javax.xml.bind.UnmarshalException - with linked exception: [java.io.FileNotFoundException: D:\Best_Practice_Conversion_Utility\arsrkm (The system cannot find the file specified)] at com.sun.xml.bind.v2.runtime.unmarshaller.UnmarshallerImpl.unmarshal0( UnmarshallerImpl.java:201) at com.sun.xml.bind.v2.runtime.unmarshaller.UnmarshallerImpl.unmarshal(U nmarshallerImpl.java:172) at javax.xml.bind.helpers.AbstractUnmarshallerImpl.unmarshal(Unknown Sou rce) at javax.xml.bind.helpers.AbstractUnmarshallerImpl.unmarshal(Unknown Sou rce) at javax.xml.bind.helpers.AbstractUnmarshallerImpl.unmarshal(Unknown Sou rce) at javax.xml.bind.helpers.AbstractUnmarshallerImpl.unmarshal(Unknown Sou rce) at com.bmc.arsys.artools.o.a(Unknown Source) at com.bmc.arsys.artools.ccu.ap.a(Unknown Source) at com.bmc.arsys.artools.ccu.BestPracticeConversionUtility.a(Unknown Sou rce) at com.bmc.arsys.artools.ccu.BestPracticeConversionUtility.execute(Unkno wn Source) at com.bmc.arsys.artools.ccu.BestPracticeConversionUtility.main(Unknown Source) Caused by: java.io.FileNotFoundException: D:\Best_Practice_Conversion_Utility\ar srkm (The system cannot find the file specified) at java.io.FileInputStream.open(Native Method) at java.io.FileInputStream.init(Unknown Source) at java.io.FileInputStream.init(Unknown Source) at sun.net.www.protocol.file.FileURLConnection.connect(Unknown Source) at sun.net.www.protocol.file.FileURLConnection.getInputStream(Unknown So urce) at com.sun.org.apache.xerces.internal.impl.XMLEntityManager.setupCurrent Entity(Unknown Source) at com.sun.org.apache.xerces.internal.impl.XMLVersionDetector.determineD ocVersion(Unknown Source) at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(U nknown Source) at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(U nknown Source) at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(Unknown So urce) at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(Un known Source) at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.p arse(Unknown Source) at com.sun.xml.bind.v2.runtime.unmarshaller.UnmarshallerImpl.unmarshal0( UnmarshallerImpl.java:199) ... 10 more D:\Best_Practice_Conversion_Utility Anyone with ideas on this, please chime in; at their current response level, it will be a day or two before I even hear from BMC Support. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Wednesday, February 23, 2011 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 Delta Data Migration tool - Question So far, the only customizations on my 7.1/7.0.03 upgrade system that the Best Practice Conversion Utility is hung up on are the integration fields between Remedy Knowledge Management 7.2 and HPD:Help Desk, as well as a couple of fields from the Patch
Re: trying to query ARRemedy 6.3 data from ARserver 7.5.....help me with any ideas
My manager didn't want to move the data structures in to the 7.5 database he want it keep out side but .user want see only CHG:Change tickets from that 6.3 data... I want to see only to view the CHG:Change tickets in 7.5 user tool. Joe Martin D'Souza wrote: If the database doesn't have a running AR Server, why not just upgrade it to AR System Server 7.5 by installing one and choosing the upgrade option against that database? That way the data structures will be of the same version.. I do not have a complete idea of what you are trying to achieve - meaning if you want to access this database to just view or modify or ?? So if you can give a little more of what you are trying to achieve I or someone here might have some better views on how to help you.. Joe -Original Message- From: gok's Sent: Saturday, February 26, 2011 1:20 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: trying to query ARRemedy 6.3 data from ARserver 7.5.help me with any ideas Hi All, I am trying to query or to search by based on CHG request id from ARSystem 6.3 to ARSystem 7.5. here ARSystem_6_3 database didn't have any ARServer and Mid-tier so I am trying to use Java API ..Here I want some information regarding whether I can get the chg ticket information like related tasks and attachments to ARSystem 7.5. Thanks for replies ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/trying-to-query-ARRemedy-6.3-data-from-ARserver-7.5.help-me-with-any-ideas-tp31021215p31021745.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Merging CIs with Children
I tried adding both Dataset A and B to the Merge job but all that happened was that both datasets got copied to BMC.ASSET but not the relationship. I am still working it and think I might have a fix. I will try on Monday when I get in. On Feb 25, 2011, at 2:49 PM, Peter Romain wrote: ** Which datasets have you specified as Source Datasets in the merge job? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of sphilben Sent: 25 February 2011 15:54 To: arslist@ARSLIST.ORG Subject: Merging CIs with Children ** Listers: Does this make sense? I am using CMDB 7.6 to try and do the following with two datasets. Dataset A has 100 CIs Dataset B has 1000 CIs Some of the CIs in Dataset B are related to some of the CIs in Dataset A I want to merge all the CIs in A and the related CIs in B but not the unrelated ones in B (don't care about them at this point). I have a lot of unrelateds and I don't want to waste time processing them. So I think I am supposed to do the following: 1. Import Dataset A and Dataset B into the CMDB 2. ID Datasets A and B (this is new data so create ReconconciliationID) 3. Relate the relevant CIs in datasets A and B (records created in HostedSystemComponents) 4. Merge the CIs in Dataset A to BMC.ASSET, and include the Child CIs I already related using the Related CIs in separate transactions option on the Merge action. Step 4 is where it breaks down. When I run the Merge job it copies Dataset A CIs to BMC.ASSET but not the related Children. Am I doing it wrong? Or is what I am trying to do not possible? If you look at page 98 of the BMC Atrium 7.6.00 Normalization and Reconciliaton Guide it seems to imply that you can merge more than one thing at the same time: Merges instances specified by the attached Qualification Set, destination CIs in weak relationships with those instances, and the relationships themselves. This option treats composite objects as one entity. For example, if your Qualification set selects a computer system instance, it and its components would all be merged. The individual CIs and relationships are merged in separate database transactions. Do I have to use a Qualification if I want all the CIs in Dataset A? If anyone has any insights, please let me know. Thanks. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Where to copy program on server for run process
The Active-Link-Dir key in ar config file was not required. The only thing required is that the program must be accessible - either in the system path or specify full path in active link or place in Remedy server process working? directory. I didn't work out what the correct directory was. My problem was that my test program output a log to the processes working directory. And that was C:\Windows - I am unsure of the reason. Angus - Original Message - From: Joe Martin D'Souza Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Saturday, February 26, 2011 7:13 PM Subject: Re: Where to copy program on server for run process ** Angus, Glad it worked out.. What was the final solution.. Did you have to enclose the path in double quotes? Joe From: Angus Comber Sent: Saturday, February 26, 2011 1:12 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Where to copy program on server for run process ** Apologies all. Advise worked, but program output logged to working directory - which was not current directory - so output was in system folder. anyway, no problem sorted now. Many thanks for help. Angus - Original Message - From: Joe Martin D'Souza Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Saturday, February 26, 2011 4:16 PM Subject: Re: Where to copy program on server for run process ** Angus, Can you try adding a terminating slash for that directory? Active-Link-Dir: C:\ActiveLinkcmds\ Also make sure its spelt exactly like that (sometimes even on windows I have seen problems with case sensitivity in path names..) If that does not work, try putting the whole path in double quotes.. Off course you do need to restart the server or at least run the arsignal –c to re read the configuration file.. Joe From: Angus Comber Sent: Saturday, February 26, 2011 11:06 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Where to copy program on server for run process ** I tried Active-Link-Dir: mypath and restarted AR Server but didn't seem to work. My active link on the click of a button does this: @@:cmd_line_connector.exe $USER$ $Short Description$ And in ar.cfg (Windows) I have: Active-Link-Dir: C:\ActiveLinkcmds and I have copied cmd_line_connector.exe into that folder. The program just prints out to a file in the same folder the parameters passed. But I don't get any file created. Neither do I see any server logging entry for it. But client logging says: ACTL Checking Cuba_run_cmd_server (0) ACTL - Passed qualification -- perform if actions ACTL 0: Run Process ACTL @@: 60\19\Cuba_run_cmd_server\0\3\0\1298735989\0\6\1\1\0\\6\1\8\0\\ ACTL Run Process on server ACTL Server: angusnotebook ACTL Process: cmd_line_connector.exe Demo gsdf ACTL Success ??? - Original Message - From: Joe Martin D'Souza Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Saturday, February 26, 2011 3:38 PM Subject: Re: Where to copy program on server for run process ** Angus, If you look at the AR System Configuration guide, there is a parameter that can be set for this. I do not remember the parameter off hand. It tells the server where to find server side run processes run from active links. Joe From: Angus Comber Sent: Saturday, February 26, 2011 10:23 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Where to copy program on server for run process ** I am testing running a process on the Remedy Server invoked from an active link. I know this works because if I try tun run a process where the program is in the system path, then process runs when invoked. But if I want to run a program NOT in the path, where do I copy it to? How can I find this path? Angus _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: CMDB dev to production
From my original post I have given thought to AIE (using it to connect to an external database) or using BMC Migrator. Essentially, we would be transferring CI's from one 7.6 remedy system(dev) to another like remedy 7.6 system(prod). SQL Server 08 on Windows. Even if we were on oracle, the impdp/expdp commands in oracle would overright our current production system when importing. We have an operating production system with production users. From: Joe Martin D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Sent: Sat, February 26, 2011 11:06:40 AM Subject: Re: CMDB dev to production ** If you are on Oracle, you could use the Oracle imp and exp tools to selectively export and import data. This should work even given the unique nature of relationships in CMDB since you say that your production environment matches your development environment. You may need to manually set your next ID’s if you choose this method. Joe From: John Doe Sent: Saturday, February 26, 2011 11:46 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: CMDB dev to production ** Hi all, I am in the process of trying to figure out how to migrate the CI's in our dev CMDB to production. We have appoximately 100,000. Our production CMDB is an exact copy of our dev CMDB minus our actual CI's. We are just trying to migrate all of our CI's from the dev CDM to the production CDM. I have given thought to AIE (using it to connect to an external database) or using BMC Migrator. Essentially, we would be transferring CI's from one 7.6 remedy system(dev) to another like remedy 7.6 system(prod). SQL Server 08 on Windows. We are currently utilizing other modules in production system with active users. Any ideas? Thank you_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
