ARS 7.5p007 on SLES11
Hello listers. Is here anyone who have real experience of installing ARS75 server on SUSE11? I stuck in a problem - arserver cant register itself in portmapper. Starting arsystem prints AR System Server unable to create (390600, 0) for TCP. ARMonitor child process (pid:17889) died with 256. ./arserverd and unable to create (390695, 0) for TCP ARMonitor child process (pid:17888) died with 256. ./arplugin And yes, rpcbind service is up and running. If I switch to fixed TCP ports without portmapping - everything is fine. Any comments? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5p007 on SLES11
Hi, Not on SUSE but RH. What I would do is comment out (using #) the arserverd line from the armonitor.conf Then from the shell, set LD_LIBRARY_PATH to the bin and lib directory of your installation. Then run the whole line from the armonitor.conf that has arserverd. Any issues will be printed to the screen. It will most likely be missing certain links etc The issue is that sometimes what is called standard out (stdio) gets swallowed up by the armonitor process. Kind regards Danny Single Sign On (SSO) for BMC Remedy AR System and ITSM. http://www.javasystemsolutions.com/jss/ssoplugin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of michep Sent: 04 March 2011 11:34 To: arslist@ARSLIST.ORG Subject: ARS 7.5p007 on SLES11 Hello listers. Is here anyone who have real experience of installing ARS75 server on SUSE11? I stuck in a problem - arserver cant register itself in portmapper. Starting arsystem prints AR System Server unable to create (390600, 0) for TCP. ARMonitor child process (pid:17889) died with 256. ./arserverd and unable to create (390695, 0) for TCP ARMonitor child process (pid:17888) died with 256. ./arplugin And yes, rpcbind service is up and running. If I switch to fixed TCP ports without portmapping - everything is fine. Any comments? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ARS 7.5 Flashboard Issue
List, I have a flashboard console form, display only, where I have 5 flashboard data visualization items. On that same console I have some fields lets say a, b and c. A is a list of all the dashboards and when you select it, it hides and unhides all of them based on which one you select. Fields b and c are data fields that drive the qualification of the flashboards. So when you select a or b I am changing the qualification of the flashboard and refreshing it to show the new data. Everything so far works fine with this. The problem I just noticed is that after the select the B or C a couple of times the FB stop refreshing. If I closed the form and come back in everything works fine again and the FB refresh when I select the menu. The again after a couple of menu selections, lets say 4 or 5 of B or C, the FB stop refreshing again. This is only happening on the mid tier, the user tool does not appear to lock up as I am calling it, at all. This may sound dumb but it almost seems like there is so many times you can refresh the FB before it just locks up. Has anyone seen this before? AR Server 7.5 patch 7 ITSM 7.6.00 Windows 2003 SQL 2005 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Remedy 7.5 and utf8
Hi,
To do an automatic change to CHAR instead of BYTES, I see three ways to do
this.
1. Create an API-program that updated all character fields
Downsides: There may be a ARAPI-version problem that corrupts the
CharLimitsStruct if the API-program is of a different version
2. Export a def-file, manipulate the def file, reimport the def
Downsides: It will require a very big def for large applications, which
may not be good.
3. Do an SQL-update in the database and restart your AR Server.
Downsides: The change may not be propagated to the clients, as the
modify-date of the will not change. But that may not be necessary, as this
check is done on the server side. Also this is not really supported by
BMC.
Number 3 may after all be the best choise, as it should be very fast.
UPDATE field_char SET lengthUnits=1 WHERE lengthUnits=0
Maybe someone could comment on the possible risks, but I think they should
be quite low.
In my AR Server 7.6.04 I found three fields with lengthUnits=1 already:
Form/FieldId/FieldName
AR System Ignored Analyzer Results/20007/Object Parent
AR System Form Field Info/90009/Results List Meta Data
AR System Administration: Server Information/16799/atriumssoKeystore
Document your own lengthUnits=1 fields before you do the change:
SELECT schemaId,fieldId FROM field_char WHERE lengthUnits=1
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Hi,
I just saw something...
You can change the Length Unit in the database properties of your field.
The possible values are Bytes and Characters.
The default is Bytes, but if you change this setting for all of your
character fields, the old field length should be able to hold all your
data even in utf8.
According to the ar.h file, this functionality did not exist in version
7.0 or 7.1, but was introduced in 7.5.
Here is an exerpt form the ARAPI ar.h-file from 7.6.03:
typedef struct ARCharLimitsStruct
{
unsigned int maxLength; /* 0 for maxLength means unlimited length */
...
unsigned int lengthUnits; /* 0 for in-byte, 1 for in-char */
...
} ARCharLimitsStruct;
This should be ideal for a small RRR-utility, if there is enough demand.
Let me know that you would like a RRR|CharToBytes-utility!
Or are there an easier way of doing this, such as a system wide default
setting???
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Hi,
I have not tried this on Informix, but on Sybase, Oracle and MS-SQL.
Remedy counts bytes, so the 255-byte character field will still be 255
bytes long.
The problem is when you migrate your data, where a 255-character string
will not allways fit in 255-bytes. In 99% of the cases, the string will
probably fit, but you will have problems with some data.
In this case you can choose to either truncate your data, or extend the
field length sligthly.
If you go from cp-1257, I think that most of the characters above code
127
will fit in two bytes. When I have converted Swedish systems, very few
records has needed more than 10% extra space.
The strategy I have most commonly used, on custom applications, is the
following:
1. Character fields 128 characters or so, truncate the data in the
source database before transfer
2. Character fields 128 characters, extend the target field size by 1
byte when the merge-operation fails for certain records, and merge again
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at
http://rrr.se.
Hi,
I've got the question about Remedy (7.5) and Informix (utf8).
We are going to migrate the workflow and data from Remedy 7.1 (Informix
cp-1257) to Remedy 7.5 (Informix utf8).
As far as I know the ARS 7.5 allows to set the Length Unit to
Characters
(not Bytes). What will happen with data if the Length Unit will be
changed
to Characters?
For example, if the character field's lenght in ARS 7.1 was 255 and it
was
possible to include this field in the query's qualification, does it
mean
that the field's length in ARS 7.5 automatically will be 255*4 and the
search will not be allowed without FTS?
Best regards,
Irina
Re: Abydos Analyser Recommendation
Interesting. What do you call a small investment? Thanks Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Clifton Edward Teate Sent: Wednesday, March 02, 2011 2:29 PM To: arslist@ARSLIST.ORG Subject: Abydos Analyser Recommendation ** When we started to receive multiple enhancement requests for our Remedy 6.3 ARSystem environment, we found ourselves spending a great deal of time in the documentation of the forms, fields, and workflow that were related to each enhancement. We originally purchased the Abydos Analyser tool for the instant development documentation feature, of which saved 4 to 16 hours of development documentation tasks per enhancement request. We started to utilize some of the other features (wild card searches for workflow and interactive workflow diagrams) and quickly discovered that Abydos Analyser was more than just a development documentation tool. Our 6.3 ARSystem environment did not have the Sync Search Database updated in quite some time and every attempt at updating was met with failure and/or too risky (only one environment - production). You can imagine the nightmare that we experienced when troubleshooting workflow problems for an environment that did not include best practice (or logical) naming conventions for workflow objects, coupled with years of multiple administrators/developers that produced new processes without documentation. A typical troubleshooting task would take us between 5 and 16 hours of research using the Remedy Developer tool (6.3). Abydos Analyser provided us with a solution to perform wild-card searches against workflow objects, state change diagrams, and event diagrams...of which improved our troubleshooting task time to less than 1 hour in most cases. In addition, it provided us with the mechanism to assess impact for enhancement requests (e.g. add a field, menu item, new active link, etc.) and improved our development time for enhancements. We are currently working on a migration project to 7.6.04 and based on past experience, the BMC classes do not provide you with training on how they developed their out-of-the-box applications (e.g. Service Desk, Change Management, etc.). In all cases, BMC will recommend that you do not attempt to customize their applications due to problems with future hot fixes, patches and/or upgrades. However, we continued to receive enhancement requests that required some level of customization to the out-of-the-box applications. Abydos Analyser provided us with the mechanism to learn their workflow, which improved our ability to safely create a customization that would not impact functionality or future releases from BMC. To this day, I have not found similar features in the developer studio versions that were released from BMC and I consider the Abydos Analyser tool a must have for all Remedy Administrators and Developers. The small investment for this tool will create an immediate return on investment within the first couple of enhancement requests, troubleshooting tasks, or upgrade/migration that you will work on. - Clifton Teate, Business Inelligence Sytems Integrator, MedQuist _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Remedy 7.5 and utf8
Hi,
WARNING!!!
I got a friendly note from BMC about this, and they reserve extra space in
the database to fit any potential data into the fields.
This means that it is not as easy as changing the attribute, as the
storage of the field in the database can change to CLOB etc, depending on
database version.
This is how it looked in my AR Server 7.6.04 against SQL Server 2008, when
adding 4+4 fields where Unit equals Byte and Character respectively:
ALTER TABLE T303 ADD
C60063 nvarchar(63) NULL, # unit = bytes, size = 63
C60064 nvarchar(64) NULL, # unit = bytes, size = 64
C60254 nvarchar(254) NULL, # unit = bytes, size = 254
C60256 nvarchar(256) NULL, # unit = bytes, size = 256
C61063 nvarchar(126) NULL, # unit = characters, size = 63
C61064 nvarchar(128) NULL, # unit = characters, size = 64
C61254 nvarchar(508) NULL, # unit = characters, size = 254
C61256 nvarchar(512) NULL # unit = characters, size = 256
Hence:
A. It must be changed through the API or DEF-import
B. It is not a good idea to do an overall change to Character, as this may
affect performance and database size.
I suggest that you do more or less as I suggested at first:
1. Copy your data using RRR|Chive, and check the log for
records/forms/fields where the data did not fit (ARERR 306)
2. Decide if you want to truncate the data, extend the field length or
change Unit to Character using DevStudio
3. Run rrrChive again till everything gets transferred.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Hi,
To do an automatic change to CHAR instead of BYTES, I see three ways to do
this.
1. Create an API-program that updated all character fields
Downsides: There may be a ARAPI-version problem that corrupts the
CharLimitsStruct if the API-program is of a different version
2. Export a def-file, manipulate the def file, reimport the def
Downsides: It will require a very big def for large applications, which
may not be good.
3. Do an SQL-update in the database and restart your AR Server.
Downsides: The change may not be propagated to the clients, as the
modify-date of the will not change. But that may not be necessary, as this
check is done on the server side. Also this is not really supported by
BMC.
Number 3 may after all be the best choise, as it should be very fast.
UPDATE field_char SET lengthUnits=1 WHERE lengthUnits=0
Maybe someone could comment on the possible risks, but I think they should
be quite low.
In my AR Server 7.6.04 I found three fields with lengthUnits=1 already:
Form/FieldId/FieldName
AR System Ignored Analyzer Results/20007/Object Parent
AR System Form Field Info/90009/Results List Meta Data
AR System Administration: Server Information/16799/atriumssoKeystore
Document your own lengthUnits=1 fields before you do the change:
SELECT schemaId,fieldId FROM field_char WHERE lengthUnits=1
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Hi,
I just saw something...
You can change the Length Unit in the database properties of your
field.
The possible values are Bytes and Characters.
The default is Bytes, but if you change this setting for all of your
character fields, the old field length should be able to hold all your
data even in utf8.
According to the ar.h file, this functionality did not exist in version
7.0 or 7.1, but was introduced in 7.5.
Here is an exerpt form the ARAPI ar.h-file from 7.6.03:
typedef struct ARCharLimitsStruct
{
unsigned int maxLength; /* 0 for maxLength means unlimited length */
...
unsigned int lengthUnits; /* 0 for in-byte, 1 for in-char */
...
} ARCharLimitsStruct;
This should be ideal for a small RRR-utility, if there is enough demand.
Let me know that you would like a RRR|CharToBytes-utility!
Or are there an easier way of doing this, such as a system wide default
setting???
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at
http://rrr.se.
Hi,
I have not tried this on Informix, but on Sybase, Oracle and MS-SQL.
Remedy counts bytes, so the 255-byte character field will still be 255
bytes long.
The problem is when you migrate your data,
PERFORM-ACTION-CHANGE-MODE
Hi All Does anyone know how to use the Run Process Command PERFORM-ACTION-CHANGE-MODE? The manual is unclear on the syntax. I have tried a few guesses, but no luck so far!! Any ideas or knowledge would very much be appreciated! Thank you Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Installing Mid-Tier 7.1 problem
New installation Windows 2003 r2 IIS 6, Tomcat 5.5 Java 1.5_15 jdk I am having an issue with AR mid-tier 7.1 passing http: //localhost/arsys/shared/. All entries passed return an error ‘the page cannot be displayed’ Passing url http://localhost:8080/arsys/shared/config/config.jsp also the error. I can’t see anything wrong. I did these steps: 1) Installing the jdk 2) Installing Mid-Tier 7.1 ad i selected IIS as the web server and JSP as Tomcat. I finish with success the installation but always the mid-tier return ‘the page cannot be displayed’ What else is there to do, I must be missing something pretty basic? Tkank's a lot, David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: FW: Installing Mid-Tier 7.1 problem
Yes, I tried with http://localhost/arsys/shared/config/config.jsp also but the result is the page cannot be displayed I do not understand the problem. Any ideas? Regards. David Messaggio originale Da: michelle.luc...@bankofamerica.com Data: 4-mar-2011 16.21 A: team.rem...@libero.itteam.rem...@libero.it Ogg: FW: Installing Mid-Tier 7.1 problem Hi, David: I was curious about something. All though the JSP is Tomcat, I noticed that you are using IIS as the web server. Since that is the case, is it necessary to use port 8080 in the string? Have you attempted to just pass the URL as http: //localhost/arsys/shared/config/config.jsp ? Thank you, Michelle Lucero -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: Friday, March 04, 2011 9:05 AM To: arslist@ARSLIST.ORG Subject: Installing Mid-Tier 7.1 problem New installation Windows 2003 r2 IIS 6, Tomcat 5.5 Java 1.5_15 jdk I am having an issue with AR mid-tier 7.1 passing http: //localhost/arsys/shared/. All entries passed return an error ‘the page cannot be displayed’ Passing url http://localhost:8080/arsys/shared/config/config.jsp also the error. I can’t see anything wrong. I did these steps: 1) Installing the jdk 2) Installing Mid-Tier 7.1 ad i selected IIS as the web server and JSP as Tomcat. I finish with success the installation but always the mid-tier return ‘the page cannot be displayed’ What else is there to do, I must be missing something pretty basic? Tkank's a lot, David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments, and be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited. Unless specifically indicated, this message is not an offer to sell or a solicitation of any investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Sender. Subject to applicable law, Sender may intercept, monitor, review and retain e-communications (EC) traveling through its networks/systems and may produce any such EC to regulators, law enforcement, in litigation and as required by law. The laws of the country of each sender/recipient may impact the handling of EC, and EC may be archived, supervised and produced in countries other than the country in which you are located. This message cannot be guaranteed to be secure or free of errors or viruses. References to Sender are references to any subsidiary of Bank of America Corporation. Securities and Insurance Products: * Are Not FDIC Insured * Are Not Bank Guaranteed * May Lose Value * Are Not a Bank Deposit * Are Not a Condition to Any Banking Service or Activity * Are Not Insured by Any Federal Government Agency. Attachments that are part of this EC may have additional important disclosures and disclaimers, which you should read. This message is subject to terms available at the following link: http://www.bankofamerica.com/emaildisclaimer. By messaging with Sender you consent to the foregoing. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Installing Mid-Tier 7.1 problem
This may be a simple question but, Have you started Tomcat? If Tomcat is running (and using port 8080) then http://localhost:8080 should bring up the Tomcat page. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it Sent: Friday, March 04, 2011 9:05 AM To: arslist@ARSLIST.ORG Subject: Installing Mid-Tier 7.1 problem New installation Windows 2003 r2 IIS 6, Tomcat 5.5 Java 1.5_15 jdk I am having an issue with AR mid-tier 7.1 passing http: //localhost/arsys/shared/. All entries passed return an error ‘the page cannot be displayed’ Passing url http://localhost:8080/arsys/shared/config/config.jsp also the error. I can’t see anything wrong. I did these steps: 1) Installing the jdk 2) Installing Mid-Tier 7.1 ad i selected IIS as the web server and JSP as Tomcat. I finish with success the installation but always the mid-tier return ‘the page cannot be displayed’ What else is there to do, I must be missing something pretty basic? Tkank's a lot, David
Re: FW: Installing Mid-Tier 7.1 problem
Hi David, The default is http://localhost:8080/arsys/shared/config/config.jsp. Try adding the :8080 to the other url's as well. Greg -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it Sent: Friday, March 04, 2011 9:29 AM To: arslist@ARSLIST.ORG Subject: R: FW: Installing Mid-Tier 7.1 problem Yes, I tried with http://localhost/arsys/shared/config/config.jsp also but the result is the page cannot be displayed I do not understand the problem. Any ideas? Regards. David Messaggio originale Da: michelle.luc...@bankofamerica.com Data: 4-mar-2011 16.21 A: team.rem...@libero.itteam.rem...@libero.it Ogg: FW: Installing Mid-Tier 7.1 problem Hi, David: I was curious about something. All though the JSP is Tomcat, I noticed that you are using IIS as the web server. Since that is the case, is it necessary to use port 8080 in the string? Have you attempted to just pass the URL as http: //localhost/arsys/shared/config/config.jsp ? Thank you, Michelle Lucero -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: Friday, March 04, 2011 9:05 AM To: arslist@ARSLIST.ORG Subject: Installing Mid-Tier 7.1 problem New installation Windows 2003 r2 IIS 6, Tomcat 5.5 Java 1.5_15 jdk I am having an issue with AR mid-tier 7.1 passing http: //localhost/arsys/shared/. All entries passed return an error ‘the page cannot be displayed’ Passing url http://localhost:8080/arsys/shared/config/config.jsp also the error. I can’t see anything wrong. I did these steps: 1) Installing the jdk 2) Installing Mid-Tier 7.1 ad i selected IIS as the web server and JSP as Tomcat. I finish with success the installation but always the mid-tier return ‘the page cannot be displayed’ What else is there to do, I must be missing something pretty basic? Tkank's a lot, David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments, and be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited. Unless specifically indicated, this message is not an offer to sell or a solicitation of any investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Sender. Subject to applicable law, Sender may intercept, monitor, review and retain e-communications (EC) traveling through its networks/systems and may produce any such EC to regulators, law enforcement, in litigation and as required by law. The laws of the country of each sender/recipient may impact the handling of EC, and EC may be archived, supervised and produced in countries other than the country in which you are located. This message cannot be guaranteed to be secure or free of errors or viruses. References to Sender are references to any subsidiary of Bank of America Corporation. Securities and Insurance Products: * Are Not FDIC Insured * Are Not Bank Guaranteed * May Lose Value * Are Not a Bank Deposit * Are Not a Condition to Any Banking Service or Activity * Are Not Insured by Any Federal Government Agency. Attachments that are part of this EC may have additional important disclosures and disclaimers, which you should read. This message is subject to terms available at the following link: http://www.bankofamerica.com/emaildisclaimer. By messaging with Sender you consent to the foregoing. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
How to configure the Java Plugin to the ARServer
I have worked on creating the plugin when I run the Java plugin it is connecting to the external database and showing the arschema , arcontainer . I am failing to configure it to the ARServer even though I added the C: location path in ar.cfg ...I have checked the plugin log's it is not showing up there do I need to create a record in the configuration ARDBC form in the User tool can some one give me some help .. Envi: ARSystem 7.5 patch4 Database : SQL 2008 sp2 Thanks -- View this message in context: http://old.nabble.com/How-to-configure-the-Java-Plugin-to-the-ARServer-tp31068684p31068684.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Oracle 11G and AR 7.6.04 64Bit Install issues
Hi, Can someone tell me how to get Oracle 11g to work/install with AR 7.6.04?. I have a 64-bit laptop. I installed 11g Oracle on Windows 7. I am trying to install AR 7.6.04 on Oracle 11g. During the AR install, I selected 64 bit. I am getting error messages and cannot proceed with the installation of AR System. The database seems to be running successfully. During the install when I connect to the database using DBMS account, I get a warning message that says: Possible causes - path variables point to incorrect Oracle client - tnsnames.ora does not exist or has incorrect connection details - missing 64 bit oracle client libraries My system path is: C:\app\oracle\product\11.2.0\dbhome_1\bin;C:\app\oracle\product\11.2.0\dbhom e_1\lib; My tnsnames.ora displays: ORCL = (DESCRIPTION = (ADDRESS_LIST = (ADDRESS = (PROTOCOL = TCP)(HOST = 127.0.0.1)(PORT = 1521)) ) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = orcl.Servername) ) ) ORCL = (DESCRIPTION = (ADDRESS_LIST = (ADDRESS = (PROTOCOL = TCP)(HOST = 192.168.x.x)(PORT = 1521)) ) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = orcl.Servername) (SID = orcl) [ (GLOBAL_NAME=DatabaseName) ] ) ) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: How to configure the Java Plugin to the ARServer
To run the Java Plugin server, you must have it enabled in the armonitor.cfg file, then the plugins that are enabled are configured in the xml in the pluginsvr folder. What sort of config do you have enabled at the moment, complete lines and what files they come out of would be helpful. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of gok's Sent: Friday, March 04, 2011 8:46 AM To: arslist@ARSLIST.ORG Subject: How to configure the Java Plugin to the ARServer I have worked on creating the plugin when I run the Java plugin it is connecting to the external database and showing the arschema , arcontainer . I am failing to configure it to the ARServer even though I added the C: location path in ar.cfg ...I have checked the plugin log's it is not showing up there do I need to create a record in the configuration ARDBC form in the User tool can some one give me some help .. Envi: ARSystem 7.5 patch4 Database : SQL 2008 sp2 Thanks -- View this message in context: http://old.nabble.com/How-to-configure-the-Java-Plugin-to-the-ARServer-tp310 68684p31068684.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Incoming email with User Instructions.
Hello Listers, ARS 7.6.03 Build 001 201008170035 I am attempting to build a User Instruction and Email Template to allow our customers to reply to an email with an attachment. Their reply will be an acknowledgement of accepting the attachment. I just want the reply to create a record on a form that records the Date, and their email address. This will be used to display in a table field of another form. As they accept the attachments over time we will see more entries in the table field. This will be our way of verifying that we sent them the Instructions, Briefing, documents etc. and that they acknowledged receipt of same. I want to get their email address into the form in a field. I was going to use the value loaded into the Submitter field but that came out different for two attempts from the same email address. One was my account name and the other was the Admin account that we keep in the system ( we replaced Demo ). Is there a keyword for the From email address? Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Incoming email with User Instructions.
John, You are confusing me..I assume your integration is firing on submit into the AR System Email Messages form, right? Doesn't that form contain a field called 'email address', or something along those lines that you could use? I can't imagine it doesn't keep track of the email address it came from. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Friday, March 04, 2011 10:19 AM To: arslist@ARSLIST.ORG Subject: Incoming email with User Instructions. ** Hello Listers, ARS 7.6.03 Build 001 201008170035 I am attempting to build a User Instruction and Email Template to allow our customers to reply to an email with an attachment. Their reply will be an acknowledgement of accepting the attachment. I just want the reply to create a record on a form that records the Date, and their email address. This will be used to display in a table field of another form. As they accept the attachments over time we will see more entries in the table field. This will be our way of verifying that we sent them the Instructions, Briefing, documents etc. and that they acknowledged receipt of same. I want to get their email address into the form in a field. I was going to use the value loaded into the Submitter field but that came out different for two attempts from the same email address. One was my account name and the other was the Admin account that we keep in the system ( we replaced Demo ). Is there a keyword for the From email address? Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Incoming email with User Instructions.
John, How about distributing that attachment over a mid-tier link in an attachment field, which when opened (window open), updates the AR System. Have a disclaimer on that email that says opening that link and signing in, the user acknowledges that he has downloaded the intended attachment.. Maybe you could get your legal department to phrase that nicely.. That would be a legal agreement with the user that he did indeed get to the form, and downloaded the attachment. Joe From: Reiser, John J Sent: Friday, March 04, 2011 12:19 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Incoming email with User Instructions. ** Hello Listers, ARS 7.6.03 Build 001 201008170035 I am attempting to build a User Instruction and Email Template to allow our customers to reply to an email with an attachment. Their reply will be an acknowledgement of accepting the attachment. I just want the reply to create a record on a form that records the Date, and their email address. This will be used to display in a table field of another form. As they accept the attachments over time we will see more entries in the table field. This will be our way of verifying that we sent them the Instructions, Briefing, documents etc. and that they acknowledged receipt of same. I want to get their email address into the form in a field. I was going to use the value loaded into the Submitter field but that came out different for two attempts from the same email address. One was my account name and the other was the “Admin” account that we keep in the system ( we replaced Demo ). Is there a keyword for the From email address? Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Oracle 11G and AR 7.6.04 64Bit Install issues
Have you checked if the Oracle client libraries are the 64 bit libraries as required? And that you are using the right client and not a 32 bit client if that is installed too?? Your path does not look like what I think the default paths for the oracle client installs look like so its hard to say if it may be a 64 bit client.. Joe From: Kathy Morris Sent: Friday, March 04, 2011 10:53 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Oracle 11G and AR 7.6.04 64Bit Install issues ** Hi, Can someone tell me how to get Oracle 11g to work/install with AR 7.6.04?. I have a 64-bit laptop. I installed 11g Oracle on Windows 7. I am trying to install AR 7.6.04 on Oracle 11g. During the AR install, I selected 64 bit. I am getting error messages and cannot proceed with the installation of AR System. The database seems to be running successfully. During the install when I connect to the database using DBMS account, I get a warning message that says: Possible causes - path variables point to incorrect Oracle client - tnsnames.ora does not exist or has incorrect connection details - missing 64 bit oracle client libraries My system path is: C:\app\oracle\product\11.2.0\dbhome_1\bin;C:\app\oracle\product\11.2.0\dbhome_1\lib; My tnsnames.ora displays: ORCL = (DESCRIPTION = (ADDRESS_LIST = (ADDRESS = (PROTOCOL = TCP)(HOST = 127.0.0.1)(PORT = 1521)) ) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = orcl.Servername) ) ) ORCL = (DESCRIPTION = (ADDRESS_LIST = (ADDRESS = (PROTOCOL = TCP)(HOST = 192.168.x.x)(PORT = 1521)) ) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = orcl.Servername) (SID = orcl) [ (GLOBAL_NAME=DatabaseName) ] ) ) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Oracle 11G and AR 7.6.04 64Bit Install issues
Hi, How could I determine if the Oracle client libraries are the required? I have win64-11g release that I downloaded. I am not sure how to verify if I have the 64 client. In a message dated 3/4/2011 1:05:09 P.M. Eastern Standard Time, jdso...@shyle.net writes: ** Have you checked if the Oracle client libraries are the 64 bit libraries as required? And that you are using the right client and not a 32 bit client if that is installed too?? Your path does not look like what I think the default paths for the oracle client installs look like so its hard to say if it may be a 64 bit client.. Joe From: _Kathy Morris_ (mailto:kathymorris...@aol.com) Sent: Friday, March 04, 2011 10:53 AM Newsgroups: public.remedy.arsystem.general To: _arslist@ARSLIST.ORG_ (mailto:arslist@ARSLIST.ORG) Subject: Oracle 11G and AR 7.6.04 64Bit Install issues ** Hi, Can someone tell me how to get Oracle 11g to work/install with AR 7.6.04?. I have a 64-bit laptop. I installed 11g Oracle on Windows 7. I am trying to install AR 7.6.04 on Oracle 11g. During the AR install, I selected 64 bit. I am getting error messages and cannot proceed with the installation of AR System. The database seems to be running successfully. During the install when I connect to the database using DBMS account, I get a warning message that says: Possible causes - path variables point to incorrect Oracle client - tnsnames.ora does not exist or has incorrect connection details - missing 64 bit oracle client libraries My system path is: C:\app\oracle\product\11.2.0\dbhome_1\bin;C:\app\oracle\product\11.2.0\dbhom e_1\lib; My tnsnames.ora displays: ORCL = (DESCRIPTION = (ADDRESS_LIST = (ADDRESS = (PROTOCOL = TCP)(HOST = 127.0.0.1)(PORT = 1521)) ) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = orcl.Servername) ) ) ORCL = (DESCRIPTION = (ADDRESS_LIST = (ADDRESS = (PROTOCOL = TCP)(HOST = 192.168.x.x)(PORT = 1521)) ) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = orcl.Servername) (SID = orcl) [ (GLOBAL_NAME=DatabaseName) ] ) ) _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Installing Mid-Tier 7.1 problem
Do you see the jakarta virtual directory created on IIS? If not, you need to do the ISAPI redirection for Tomcat... And Greg is right.. you may need to add 8080 to the path, as that is the tomcat default http port.. Joe -Original Message- From: Greg Donalson Sent: Friday, March 04, 2011 10:32 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: FW: Installing Mid-Tier 7.1 problem Hi David, The default is http://localhost:8080/arsys/shared/config/config.jsp. Try adding the :8080 to the other url's as well. Greg -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it Sent: Friday, March 04, 2011 9:29 AM To: arslist@ARSLIST.ORG Subject: R: FW: Installing Mid-Tier 7.1 problem Yes, I tried with http://localhost/arsys/shared/config/config.jsp also but the result is the page cannot be displayed I do not understand the problem. Any ideas? Regards. David Messaggio originale Da: michelle.luc...@bankofamerica.com Data: 4-mar-2011 16.21 A: team.rem...@libero.itteam.rem...@libero.it Ogg: FW: Installing Mid-Tier 7.1 problem Hi, David: I was curious about something. All though the JSP is Tomcat, I noticed that you are using IIS as the web server. Since that is the case, is it necessary to use port 8080 in the string? Have you attempted to just pass the URL as http: //localhost/arsys/shared/config/config.jsp ? Thank you, Michelle Lucero -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: Friday, March 04, 2011 9:05 AM To: arslist@ARSLIST.ORG Subject: Installing Mid-Tier 7.1 problem New installation Windows 2003 r2 IIS 6, Tomcat 5.5 Java 1.5_15 jdk I am having an issue with AR mid-tier 7.1 passing http: //localhost/arsys/shared/. All entries passed return an error ‘the page cannot be displayed’ Passing url http://localhost:8080/arsys/shared/config/config.jsp also the error. I can’t see anything wrong. I did these steps: 1) Installing the jdk 2) Installing Mid-Tier 7.1 ad i selected IIS as the web server and JSP as Tomcat. I finish with success the installation but always the mid-tier return ‘the page cannot be displayed’ What else is there to do, I must be missing something pretty basic? Tkank's a lot, David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: EXTERNAL: Re: Incoming email with User Instructions.
LJ, I’m not parsing the incoming email manually. I made an instruction template that performs a Submit action, tied it to a record in the AR System user Instruction form called Accept document. That is what creates the record in my form. I think the issue I described was because my email address was tied to both records in the user form. It just grabbed a different record each time which worries me because we do have “Group Queues” that hold multiple email address so one individual could have their email address in a few user records. That’s another hurdle to beat. Joe, I need to do this because our system is not open to the WWW but some of our customers do not have lan/wan access. They need to receive notifications and reply with the Action: Accept to create a record of their acknowledgement. Currently they send the email to “George” and “George” has to update the ARSystem record with their acknowledgements ( 100’s of them a month). “George” is busy. I’ve set up a filter to pull the email address out of the User record on submit and I’ll see if that works for what I want. I was hoping it could be done with the Template. Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, March 04, 2011 12:57 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Incoming email with User Instructions. ** John, How about distributing that attachment over a mid-tier link in an attachment field, which when opened (window open), updates the AR System. Have a disclaimer on that email that says opening that link and signing in, the user acknowledges that he has downloaded the intended attachment.. Maybe you could get your legal department to phrase that nicely.. That would be a legal agreement with the user that he did indeed get to the form, and downloaded the attachment. Joe From: Reiser, John Jmailto:john.j.rei...@lmco.com Sent: Friday, March 04, 2011 12:19 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Incoming email with User Instructions. ** Hello Listers, ARS 7.6.03 Build 001 201008170035 I am attempting to build a User Instruction and Email Template to allow our customers to reply to an email with an attachment. Their reply will be an acknowledgement of accepting the attachment. I just want the reply to create a record on a form that records the Date, and their email address. This will be used to display in a table field of another form. As they accept the attachments over time we will see more entries in the table field. This will be our way of verifying that we sent them the Instructions, Briefing, documents etc. and that they acknowledged receipt of same. I want to get their email address into the form in a field. I was going to use the value loaded into the Submitter field but that came out different for two attempts from the same email address. One was my account name and the other was the “Admin” account that we keep in the system ( we replaced Demo ). Is there a keyword for the From email address? Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: Oracle 11G and AR 7.6.04 64Bit Install issues
What I was stating in my email is how do I determine if I have the required 64 or not. I know the client libraries are required - that does not need to be determined. I installed the full package of the 64-Oracle11g which installed the clients. Thanks. In a message dated 3/4/2011 1:19:47 P.M. Eastern Standard Time, jdso...@shyle.net writes: ** The client libraries are required.. there is no question of having to determine whether or not they are required.. The question is whether what you have is 32 or 64 bit.. As for how to determine if they are 64 bit, if you are not sure, uninstall the current client, and reinstall the 64 bit client, and reconfigure the tnsnames.ora upon installing the 64 client. The installer for the 64 bit client is different from the 32 bit installer.. It should be available on oracle.com for download.. There is a file command in unix to determine if files are 32 or 64 bit but I’m not sure how you would do that in windows.. This article may help.. _http://stackoverflow.com/questions/495244/how-can-i-test-a-windows-dll-to-d etermine-if-it-is-32bit-or-64bit_ (http://stackoverflow.com/questions/495244/how-can-i-test-a-windows-dll-to-determine-if-it-is-32bit-or-64bit) Joe From: _Kathy Morris_ (mailto:kathymorris...@aol.com) Sent: Friday, March 04, 2011 1:09 PM Newsgroups: public.remedy.arsystem.general To: _arslist@ARSLIST.ORG_ (mailto:arslist@ARSLIST.ORG) Subject: Re: Oracle 11G and AR 7.6.04 64Bit Install issues ** Hi, How could I determine if the Oracle client libraries are the required? I have win64-11g release that I downloaded. I am not sure how to verify if I have the 64 client. In a message dated 3/4/2011 1:05:09 P.M. Eastern Standard Time, jdso...@shyle.net writes: ** Have you checked if the Oracle client libraries are the 64 bit libraries as required? And that you are using the right client and not a 32 bit client if that is installed too?? Your path does not look like what I think the default paths for the oracle client installs look like so its hard to say if it may be a 64 bit client.. Joe From: _Kathy Morris_ (mailto:kathymorris...@aol.com) Sent: Friday, March 04, 2011 10:53 AM Newsgroups: public.remedy.arsystem.general To: _arslist@ARSLIST.ORG_ (mailto:arslist@ARSLIST.ORG) Subject: Oracle 11G and AR 7.6.04 64Bit Install issues ** Hi, Can someone tell me how to get Oracle 11g to work/install with AR 7.6.04?. I have a 64-bit laptop. I installed 11g Oracle on Windows 7. I am trying to install AR 7.6.04 on Oracle 11g. During the AR install, I selected 64 bit. I am getting error messages and cannot proceed with the installation of AR System. The database seems to be running successfully. During the install when I connect to the database using DBMS account, I get a warning message that says: Possible causes - path variables point to incorrect Oracle client - tnsnames.ora does not exist or has incorrect connection details - missing 64 bit oracle client libraries My system path is: C:\app\oracle\product\11.2.0\dbhome_1\bin;C:\app\oracle\product\11.2.0\dbhom e_1\lib; My tnsnames.ora displays: ORCL = (DESCRIPTION = (ADDRESS_LIST = (ADDRESS = (PROTOCOL = TCP)(HOST = 127.0.0.1)(PORT = 1521)) ) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = orcl.Servername) ) ) ORCL = (DESCRIPTION = (ADDRESS_LIST = (ADDRESS = (PROTOCOL = TCP)(HOST = 192.168.x.x)(PORT = 1521)) ) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = orcl.Servername) (SID = orcl) [ (GLOBAL_NAME=DatabaseName) ] ) ) _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: How to configure the Java Plugin to the ARServer
LJ Longwing thanks for response first fault I haven't enabled it through armonitor.cfg . what I am doing here is I added the C: location path in ar.cfg and starting the ARserver services in the arjavaplugin log it is showing up like this 2011-03-04 11:25:12,232 WARN [main] com.bmc.arsys.pluginsvr.d.b (?:?) - INFO: Java plug-in server is initializing all plug-ins for 5 core threads. Please wait ... 2011-03-04 11:25:12,254 WARN [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.REGISTRYNull registry location 2011-03-04 11:25:12,254 WARN [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.REGISTRYNull registry location 2011-03-04 11:25:12,259 WARN [pool-2-thread-3] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.REGISTRYNull registry location 2011-03-04 11:25:12,260 WARN [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.REGISTRYNull registry location 2011-03-04 11:25:12,260 WARN [pool-2-thread-2] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.REGISTRYNull registry location 2011-03-04 11:25:12,272 WARN [pool-2-thread-2] com.bmc.arsys.pluginsvr.d.b (?:?) - INFO: Java plug-in server has initialized plug-ins for all 5 core threads. The server is ready to receive RPC calls. and in in arplugin2 I don't see the name of my plugin so I came to conclusion that it is not starting In the pluginsvr folder in the XML this is how I wrote it ?xml version=1.0 encoding=UTF-8 ? pluginsvr_config port/port regPortMapperfalse/regPortMapper encryptionPolicy1/encryptionPolicy publicKeyAlg4/publicKeyAlg publicKeyExpiry1/publicKeyExpiry dataEncryptionAlg1/dataEncryptionAlg dataKeyExpiry1/dataKeyExpiry numCoreThreads5/numCoreThreads numSelectorThreads2/numSelectorThreads workQueueMonitorLogInterval0/workQueueMonitorLogInterval workQueueTaskThreshold5/workQueueTaskThreshold plugins plugin nameARSYS.ARF.WEBSERVICE/name pathelement type=locationC:/Program Files/BMC Software/ARSystem/pluginsvr/websvcjava75.jar/pathelement classnamecom.bmc.arsys.ws.plugin.WSPlugin/classname /plugin plugin nameARSYS.ARF.REGISTRY/name pathelement type=locationC:/Program Files/BMC Software/ARSystem/pluginsvr/arregistryplugin75.jar/pathelement classnamecom.bmc.arsys.plugins.registry.ARRegistryPlugin/classname pathelement type=locationC:/Program Files/BMC Software/ARSystem/pluginsvr/WSRegistryAPI7.5.jar/pathelement /plugin plugin nameTEST_PLUGIN/name typeARDBC/type codeJAVA/code filenameC:/Program Files/BMC Software/ARSystem/Arserver/api/javaplugins/testplugin/testplugin.jar/filename classnamecom.bmc.arsys.plugin.sample.ARDBCSample/classname pathelement type=pathC:/Program Files/BMC Software/ARSystem/Arserver/api/javaplugins/testplugin/sqljdbc.jar/pathelement pathelement type=pathC:/Program Files/BMC Software/ARSystem/Arserver/api/javaplugins/testplugin/arapi75.jar/pathelement pathelement type=pathC:/Program Files/BMC Software/ARSystem/Arserver/api/javaplugins/testplugin/arpluginsvr75.jar/pathelement userDefined urljdbc:sqlserver://localhost:1433;databaseName=ARSystem/url drivercom.microsoft.jdbc.sqlserver.SQLServerDriver/driver userDemo/user password/password dbtableprefixT291/dbtableprefix /userDefined /plugin /plugins /pluginsvr_config I think what I am doing is I haven't located them in the right way... LJ LongWing (Head) wrote: To run the Java Plugin server, you must have it enabled in the armonitor.cfg file, then the plugins that are enabled are configured in the xml in the pluginsvr folder. What sort of config do you have enabled at the moment, complete lines and what files they come out of would be helpful. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of gok's Sent: Friday, March 04, 2011 8:46 AM To: arslist@ARSLIST.ORG Subject: How to configure the Java Plugin to the ARServer I have worked on creating the plugin when I run the Java plugin it is connecting to the external database and showing the arschema , arcontainer . I am failing to
Re: EXTERNAL: Re: Incoming email with User Instructions.
Sorry John, I have NO experience with instruction templates….but it sounds like an interesting concept, interesting enough to read up on J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Friday, March 04, 2011 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: Incoming email with User Instructions. LJ, I’m not parsing the incoming email manually. I made an instruction template that performs a Submit action, tied it to a record in the AR System user Instruction form called Accept document. That is what creates the record in my form. I think the issue I described was because my email address was tied to both records in the user form. It just grabbed a different record each time which worries me because we do have “Group Queues” that hold multiple email address so one individual could have their email address in a few user records. That’s another hurdle to beat. Joe, I need to do this because our system is not open to the WWW but some of our customers do not have lan/wan access. They need to receive notifications and reply with the Action: Accept to create a record of their acknowledgement. Currently they send the email to “George” and “George” has to update the ARSystem record with their acknowledgements ( 100’s of them a month). “George” is busy. I’ve set up a filter to pull the email address out of the User record on submit and I’ll see if that works for what I want. I was hoping it could be done with the Template. Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, March 04, 2011 12:57 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Incoming email with User Instructions. ** John, How about distributing that attachment over a mid-tier link in an attachment field, which when opened (window open), updates the AR System. Have a disclaimer on that email that says opening that link and signing in, the user acknowledges that he has downloaded the intended attachment.. Maybe you could get your legal department to phrase that nicely.. That would be a legal agreement with the user that he did indeed get to the form, and downloaded the attachment. Joe From: Reiser, mailto:john.j.rei...@lmco.com John J Sent: Friday, March 04, 2011 12:19 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Incoming email with User Instructions. ** Hello Listers, ARS 7.6.03 Build 001 201008170035 I am attempting to build a User Instruction and Email Template to allow our customers to reply to an email with an attachment. Their reply will be an acknowledgement of accepting the attachment. I just want the reply to create a record on a form that records the Date, and their email address. This will be used to display in a table field of another form. As they accept the attachments over time we will see more entries in the table field. This will be our way of verifying that we sent them the Instructions, Briefing, documents etc. and that they acknowledged receipt of same. I want to get their email address into the form in a field. I was going to use the value loaded into the Submitter field but that came out different for two attempts from the same email address. One was my account name and the other was the “Admin” account that we keep in the system ( we replaced Demo ). Is there a keyword for the From email address? Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Abydos Analyser Recommendation
We invested in this great tool as well ( 10K) I think they still have a 20% off deal going. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, March 04, 2011 9:20 AM To: arslist@ARSLIST.ORG Subject: Re: Abydos Analyser Recommendation ** Interesting. What do you call a small investment? Thanks Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Clifton Edward Teate Sent: Wednesday, March 02, 2011 2:29 PM To: arslist@ARSLIST.ORG Subject: Abydos Analyser Recommendation ** When we started to receive multiple enhancement requests for our Remedy 6.3 ARSystem environment, we found ourselves spending a great deal of time in the documentation of the forms, fields, and workflow that were related to each enhancement. We originally purchased the Abydos Analyser tool for the instant development documentation feature, of which saved 4 to 16 hours of development documentation tasks per enhancement request. We started to utilize some of the other features (wild card searches for workflow and interactive workflow diagrams) and quickly discovered that Abydos Analyser was more than just a development documentation tool. Our 6.3 ARSystem environment did not have the Sync Search Database updated in quite some time and every attempt at updating was met with failure and/or too risky (only one environment - production). You can imagine the nightmare that we experienced when troubleshooting workflow problems for an environment that did not include best practice (or logical) naming conventions for workflow objects, coupled with years of multiple administrators/developers that produced new processes without documentation. A typical troubleshooting task would take us between 5 and 16 hours of research using the Remedy Developer tool (6.3). Abydos Analyser provided us with a solution to perform wild-card searches against workflow objects, state change diagrams, and event diagrams...of which improved our troubleshooting task time to less than 1 hour in most cases. In addition, it provided us with the mechanism to assess impact for enhancement requests (e.g. add a field, menu item, new active link, etc.) and improved our development time for enhancements. We are currently working on a migration project to 7.6.04 and based on past experience, the BMC classes do not provide you with training on how they developed their out-of-the-box applications (e.g. Service Desk, Change Management, etc.). In all cases, BMC will recommend that you do not attempt to customize their applications due to problems with future hot fixes, patches and/or upgrades. However, we continued to receive enhancement requests that required some level of customization to the out-of-the-box applications. Abydos Analyser provided us with the mechanism to learn their workflow, which improved our ability to safely create a customization that would not impact functionality or future releases from BMC. To this day, I have not found similar features in the developer studio versions that were released from BMC and I consider the Abydos Analyser tool a must have for all Remedy Administrators and Developers. The small investment for this tool will create an immediate return on investment within the first couple of enhancement requests, troubleshooting tasks, or upgrade/migration that you will work on. - Clifton Teate, Business Inelligence Sytems Integrator, MedQuist _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the
Re: Oracle 11G and AR 7.6.04 64Bit Install issues
That should be the 64 bit client then.. do you also have a 32 bit client which may be in your PATH? Joe From: Kathy Morris Sent: Friday, March 04, 2011 1:24 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Oracle 11G and AR 7.6.04 64Bit Install issues ** What I was stating in my email is how do I determine if I have the required 64 or not. I know the client libraries are required - that does not need to be determined. I installed the full package of the 64-Oracle11g which installed the clients. Thanks. In a message dated 3/4/2011 1:19:47 P.M. Eastern Standard Time, jdso...@shyle.net writes: ** The client libraries are required.. there is no question of having to determine whether or not they are required.. The question is whether what you have is 32 or 64 bit.. As for how to determine if they are 64 bit, if you are not sure, uninstall the current client, and reinstall the 64 bit client, and reconfigure the tnsnames.ora upon installing the 64 client. The installer for the 64 bit client is different from the 32 bit installer.. It should be available on oracle.com for download.. There is a file command in unix to determine if files are 32 or 64 bit but I’m not sure how you would do that in windows.. This article may help.. http://stackoverflow.com/questions/495244/how-can-i-test-a-windows-dll-to-determine-if-it-is-32bit-or-64bit Joe From: Kathy Morris Sent: Friday, March 04, 2011 1:09 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Oracle 11G and AR 7.6.04 64Bit Install issues ** Hi, How could I determine if the Oracle client libraries are the required? I have win64-11g release that I downloaded. I am not sure how to verify if I have the 64 client. In a message dated 3/4/2011 1:05:09 P.M. Eastern Standard Time, jdso...@shyle.net writes: ** Have you checked if the Oracle client libraries are the 64 bit libraries as required? And that you are using the right client and not a 32 bit client if that is installed too?? Your path does not look like what I think the default paths for the oracle client installs look like so its hard to say if it may be a 64 bit client.. Joe From: Kathy Morris Sent: Friday, March 04, 2011 10:53 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Oracle 11G and AR 7.6.04 64Bit Install issues ** Hi, Can someone tell me how to get Oracle 11g to work/install with AR 7.6.04?. I have a 64-bit laptop. I installed 11g Oracle on Windows 7. I am trying to install AR 7.6.04 on Oracle 11g. During the AR install, I selected 64 bit. I am getting error messages and cannot proceed with the installation of AR System. The database seems to be running successfully. During the install when I connect to the database using DBMS account, I get a warning message that says: Possible causes - path variables point to incorrect Oracle client - tnsnames.ora does not exist or has incorrect connection details - missing 64 bit oracle client libraries My system path is: C:\app\oracle\product\11.2.0\dbhome_1\bin;C:\app\oracle\product\11.2.0\dbhome_1\lib; My tnsnames.ora displays: ORCL = (DESCRIPTION = (ADDRESS_LIST = (ADDRESS = (PROTOCOL = TCP)(HOST = 127.0.0.1)(PORT = 1521)) ) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = orcl.Servername) ) ) ORCL = (DESCRIPTION = (ADDRESS_LIST = (ADDRESS = (PROTOCOL = TCP)(HOST = 192.168.x.x)(PORT = 1521)) ) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = orcl.Servername) (SID = orcl) [ (GLOBAL_NAME=DatabaseName) ] ) ) _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
AW: ARS 7.5p007 on SLES11
I installed a AR-Server 7.5 on Opensuse 11 and afaik this is the base for the sles versions. I had the same problem. In my case the problem was localhost pointing to 127.0.0.2 instead of 127.0.1 Portmapper is accepting registration requests only from local adresses and treated 127.0.0.2 not as a local adress. So have a look at your /etc/hosts file and check which ip address is mapped to localhost. HTH Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] Im Auftrag von michep Gesendet: Freitag, 4. März 2011 12:34 An: arslist@ARSLIST.ORG Betreff: ARS 7.5p007 on SLES11 Hello listers. Is here anyone who have real experience of installing ARS75 server on SUSE11? I stuck in a problem - arserver cant register itself in portmapper. Starting arsystem prints AR System Server unable to create (390600, 0) for TCP. ARMonitor child process (pid:17889) died with 256. ./arserverd and unable to create (390695, 0) for TCP ARMonitor child process (pid:17888) died with 256. ./arplugin And yes, rpcbind service is up and running. If I switch to fixed TCP ports without portmapping - everything is fine. Any comments? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: EXTERNAL: Re: Incoming email with User Instructions.
Just thinking out loud.. even if you did manage your way around templates, wouldn’t it require enablement of the Mid-Tier across all users for it to work? Joe From: LJ LongWing Sent: Friday, March 04, 2011 1:38 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: Incoming email with User Instructions. ** Sorry John, I have NO experience with instruction templates….but it sounds like an interesting concept, interesting enough to read up on J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Friday, March 04, 2011 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: Re: Incoming email with User Instructions. LJ, I’m not parsing the incoming email manually. I made an instruction template that performs a Submit action, tied it to a record in the AR System user Instruction form called Accept document. That is what creates the record in my form. I think the issue I described was because my email address was tied to both records in the user form. It just grabbed a different record each time which worries me because we do have “Group Queues” that hold multiple email address so one individual could have their email address in a few user records. That’s another hurdle to beat. Joe, I need to do this because our system is not open to the WWW but some of our customers do not have lan/wan access. They need to receive notifications and reply with the Action: Accept to create a record of their acknowledgement. Currently they send the email to “George” and “George” has to update the ARSystem record with their acknowledgements ( 100’s of them a month). “George” is busy. I’ve set up a filter to pull the email address out of the User record on submit and I’ll see if that works for what I want. I was hoping it could be done with the Template. Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, March 04, 2011 12:57 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Incoming email with User Instructions. ** John, How about distributing that attachment over a mid-tier link in an attachment field, which when opened (window open), updates the AR System. Have a disclaimer on that email that says opening that link and signing in, the user acknowledges that he has downloaded the intended attachment.. Maybe you could get your legal department to phrase that nicely.. That would be a legal agreement with the user that he did indeed get to the form, and downloaded the attachment. Joe From: Reiser, John J Sent: Friday, March 04, 2011 12:19 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Incoming email with User Instructions. ** Hello Listers, ARS 7.6.03 Build 001 201008170035 I am attempting to build a User Instruction and Email Template to allow our customers to reply to an email with an attachment. Their reply will be an acknowledgement of accepting the attachment. I just want the reply to create a record on a form that records the Date, and their email address. This will be used to display in a table field of another form. As they accept the attachments over time we will see more entries in the table field. This will be our way of verifying that we sent them the Instructions, Briefing, documents etc. and that they acknowledged receipt of same. I want to get their email address into the form in a field. I was going to use the value loaded into the Submitter field but that came out different for two attempts from the same email address. One was my account name and the other was the “Admin” account that we keep in the system ( we replaced Demo ). Is there a keyword for the From email address? Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
AW: How to configure the Java Plugin to the ARServer
to use a java based plugin you have to create a Server-Plugin-Alias in ar.conf. By default the arserver trys to connect to the c-plugin-server. The line in ar.conf should look like this: Server-Plugin-Alias: EXAMPLE.ARDBC.WHATEVER EXAMPLE.ARDBC.WHATEVER localhost:java-plugin-tcp-port HTH Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] Im Auftrag von gok's Gesendet: Freitag, 4. März 2011 16:46 An: arslist@ARSLIST.ORG Betreff: How to configure the Java Plugin to the ARServer I have worked on creating the plugin when I run the Java plugin it is connecting to the external database and showing the arschema , arcontainer . I am failing to configure it to the ARServer even though I added the C: location path in ar.cfg ...I have checked the plugin log's it is not showing up there do I need to create a record in the configuration ARDBC form in the User tool can some one give me some help .. Envi: ARSystem 7.5 patch4 Database : SQL 2008 sp2 Thanks -- View this message in context: http://old.nabble.com/How-to-configure-the-Java-Plugin-to-the-ARServer-tp31068684p31068684.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: How to configure the Java Plugin to the ARServer
Ok...so the plugin server is obviously enabled and functional, that's the first stepno I don't know what you mean by 'and in arplugin2 I don't see the name of my plugin so I came to conclusion that it is not starting' What is arplugin2? When you say 'I added the C: location path in ar.cfg' What do you mean, I was looking for what you had in your config filesgive me a copy of it -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of gok's Sent: Friday, March 04, 2011 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: How to configure the Java Plugin to the ARServer LJ Longwing thanks for response first fault I haven't enabled it through armonitor.cfg . what I am doing here is I added the C: location path in ar.cfg and starting the ARserver services in the arjavaplugin log it is showing up like this 2011-03-04 11:25:12,232 WARN [main] com.bmc.arsys.pluginsvr.d.b (?:?) - INFO: Java plug-in server is initializing all plug-ins for 5 core threads. Please wait ... 2011-03-04 11:25:12,254 WARN [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.REGISTRYNull registry location 2011-03-04 11:25:12,254 WARN [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.REGISTRYNull registry location 2011-03-04 11:25:12,259 WARN [pool-2-thread-3] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.REGISTRYNull registry location 2011-03-04 11:25:12,260 WARN [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.REGISTRYNull registry location 2011-03-04 11:25:12,260 WARN [pool-2-thread-2] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.REGISTRYNull registry location 2011-03-04 11:25:12,272 WARN [pool-2-thread-2] com.bmc.arsys.pluginsvr.d.b (?:?) - INFO: Java plug-in server has initialized plug-ins for all 5 core threads. The server is ready to receive RPC calls. and in in arplugin2 I don't see the name of my plugin so I came to conclusion that it is not starting In the pluginsvr folder in the XML this is how I wrote it ?xml version=1.0 encoding=UTF-8 ? pluginsvr_config port/port regPortMapperfalse/regPortMapper encryptionPolicy1/encryptionPolicy publicKeyAlg4/publicKeyAlg publicKeyExpiry1/publicKeyExpiry dataEncryptionAlg1/dataEncryptionAlg dataKeyExpiry1/dataKeyExpiry numCoreThreads5/numCoreThreads numSelectorThreads2/numSelectorThreads workQueueMonitorLogInterval0/workQueueMonitorLogInterval workQueueTaskThreshold5/workQueueTaskThreshold plugins plugin nameARSYS.ARF.WEBSERVICE/name pathelement type=locationC:/Program Files/BMC Software/ARSystem/pluginsvr/websvcjava75.jar/pathelement classnamecom.bmc.arsys.ws.plugin.WSPlugin/classname /plugin plugin nameARSYS.ARF.REGISTRY/name pathelement type=locationC:/Program Files/BMC Software/ARSystem/pluginsvr/arregistryplugin75.jar/pathelement classnamecom.bmc.arsys.plugins.registry.ARRegistryPlugin/classname pathelement type=locationC:/Program Files/BMC Software/ARSystem/pluginsvr/WSRegistryAPI7.5.jar/pathelement /plugin plugin nameTEST_PLUGIN/name typeARDBC/type codeJAVA/code filenameC:/Program Files/BMC Software/ARSystem/Arserver/api/javaplugins/testplugin/testplugin.jar/filena me classnamecom.bmc.arsys.plugin.sample.ARDBCSample/classname pathelement type=pathC:/Program Files/BMC Software/ARSystem/Arserver/api/javaplugins/testplugin/sqljdbc.jar/patheleme nt pathelement type=pathC:/Program Files/BMC Software/ARSystem/Arserver/api/javaplugins/testplugin/arapi75.jar/patheleme nt pathelement type=pathC:/Program Files/BMC Software/ARSystem/Arserver/api/javaplugins/testplugin/arpluginsvr75.jar/pat helement userDefined urljdbc:sqlserver://localhost:1433;databaseName=ARSystem/url drivercom.microsoft.jdbc.sqlserver.SQLServerDriver/driver userDemo/user password/password dbtableprefixT291/dbtableprefix /userDefined /plugin /plugins /pluginsvr_config I think what I am doing is I haven't located them in the right way... LJ LongWing (Head) wrote: To run the Java Plugin server, you must have it enabled in the armonitor.cfg file, then the plugins that are enabled are configured in the xml in the pluginsvr folder. What sort
Re: Where to copy program on server for run process
Angus, Yes, if you do not specify this parameter, then there is no restriction on where a program is located and can be run from. For security sake, it is always best to define this restriction just to make sure that there is no option to run random programs from active links. Yes, the Administrator controls what the definition of active links are. However, it is possible for an admin to write run process commands with parameters and if the Administrator made the program name a parameter then someone could possibly substitute another program in the mix than expected. This option is just good practice to make sure that you have protected your system. As for where output is written, that is not constrained by this option. But, if you just let it be written to stdout or to a file without qualifying with a directory, it will indeed be written into the current working directory. And as the program is run from the AR System server, that current directory is the current working directory of the AR System server. A good practice for any program run is to redirect stdout if that is the output to a fully qualified filename or if you open a file in the program to always use a fully qualified filename. Or at least to key it off something like an environment variable you read. This makes sure that you control where the file goes not just getting a location determined by where the AR System happens to have called its run directory. I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Angus Comber Sent: Wednesday, March 02, 2011 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: Where to copy program on server for run process ** From your email I am reading this to mean that if Active-Link-Dir is NOT specified then this security feature is disabled? It is not so much of a security issue I suppose because only Remedy administrators should be able to configure an active link. But don't take my word for that - there could be loopholes. Angus p.s. this was not a real application but instead a proof of concept to check that it is possible to invoke a program on the Remedy server from an active link. The program wrote any parameters passed to a file but the directory was not specified so it wrote to the working directory I guess - which in this case was C:\Windows. - Original Message - From: Mueller, Dougmailto:doug_muel...@bmc.com Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Tuesday, March 01, 2011 6:35 PM Subject: Re: Where to copy program on server for run process Joe, Just to help clarify. From the initial report of issue, things were working. The program in question simply had the output directed to an unexpected location. Without understanding the program -- was it writing to a file or just to stdout (standard out) -- hard to tell what was going on. Any process run in the background should carefully control where files are being written or what is written when just stdout is written. Either redirect that or use full filenames or filenames directed by environment variables (and remember that the environment is the one the AR System is run in). As for the Active-Link-Dir setting According to the documentation (and the documentation is accurate), this setting is The directory where active link server run processes are stored. Only commands located in the specified directory can be run. This is a security feature that makes sure clients or API programs can use only a safe set of server processes. So, this is simply a setting that says that if someone tries to run a program from an active link on the server, the program MUST BE in the directory specified. If there is not the program executable in that directory, the command will fail. This is a security feature to allow you as the administrator to specify a directory and unless you put a specific executable in that directory, it cannot be run from the client. It does not control the environment that the program is run in in any way. It simply is a way to control whether a given program can run at all. There are other controls like Active-Link-Shell (UNIX and Linux) that allow you to control the parent shell. Again, not where you run, just the environment under which you run. For any program run, remember you are running under the context of the AR System server so you will be in the environment of the AR System server when the program is run. The controls above simply control what can be run not where (unless you build the where into the custom shell you specify). I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Sunday, February 27, 2011 10:50 AM To: arslist@ARSLIST.ORG Subject:
AW: ARInside 3.0.2 released
good job!!! It has become really fast on documenting large installations. Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] Im Auftrag von Luthgers, John Gesendet: Dienstag, 1. März 2011 12:32 An: arslist@ARSLIST.ORG Betreff: ARInside 3.0.2 released ** Hello all, Do you know ARInside? I hope so. For those who don't: ARInside is a free open-source utility to create a static html documentation of your AR-Server. If you need something to quickly browse through your workflow, ARInside might be worth a try. Today I'm pleased to announce the release of ARInside 3.0.2. It has some new features, lots of bugfixes and other improvements. Just to name a few: - documentation improvements - 64-bit platform support - experimental support for Solaris and AIX - basic ARS 7.6.x support - huge performance plus on big installations Please check the What's New page at http://arinside.org/wiki/ARInsideWhatsNew302 to learn more about it. I hope the new version is helpful to some of you. The download is available at http://arinside.orghttp://arinside.org/. As always I'm looking for new ideas or suggestions. You can send me a mail, use the arinside-misc-list or open a ticket at http://arinside.org/newticket. Thank you. John _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: AIF's and adding default values
Mike, using an active link to populate the defualts should work. i had to create workflow to do that even though i had defaults set in in AIF forms. Tami Palacky Remedy Developer Dev Technology On Mar 1, 8:54 am, Michael Burton michael_bur...@hotmail.co.uk wrote: Hi, I've just joined the list today after scanning the archives, so apologies if this has been covered before - I've read related threads that I could find. Basically we have created an AIF for users to submit/create Incidents via the Request Entry Portal. When the AIF opens, it doesn't apply the default values which we have specified for both Impact and Urgency. So I've read through what I can find in various places and have now done the following, as it seems you have to do this via Active Links. We have an Active Link which populates the AIF with various values from the CTM:People form and these all appear to work. I've now added two further additions to the Set Fields section: 1) Drop-Down Field1 = 4-Minor/Localized 2) Drop-Down Field2 = 4-Low These equate to the Impact and Urgency fields. Should this work, or am I missing something obvious? Thanks -- Mike ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: AIF's and adding default values
It did indeed work, but we now have a new problem. When you open the AIF, the Impact and Urgency boxes have some default values, yet if you submit the form, the values are not passed and the REQ errors as if the values are not there. However if you 're-select' the values, the REQ works correctly and a incident is raised. Most odd. Will keep digging. Cheers - Mike Date: Fri, 4 Mar 2011 11:46:15 -0800 From: tpala...@gmail.com Subject: Re: AIF's and adding default values To: arslist@ARSLIST.ORG Mike, using an active link to populate the defualts should work. i had to create workflow to do that even though i had defaults set in in AIF forms. Tami Palacky Remedy Developer Dev Technology On Mar 1, 8:54 am, Michael Burton michael_bur...@hotmail.co.uk wrote: Hi, I've just joined the list today after scanning the archives, so apologies if this has been covered before - I've read related threads that I could find. Basically we have created an AIF for users to submit/create Incidents via the Request Entry Portal. When the AIF opens, it doesn't apply the default values which we have specified for both Impact and Urgency. So I've read through what I can find in various places and have now done the following, as it seems you have to do this via Active Links. We have an Active Link which populates the AIF with various values from the CTM:People form and these all appear to work. I've now added two further additions to the Set Fields section: 1) Drop-Down Field1 = 4-Minor/Localized 2) Drop-Down Field2 = 4-Low These equate to the Impact and Urgency fields. Should this work, or am I missing something obvious? Thanks -- Mike ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Remedy 7.5 and utf8
It looks like the number of bytes per character varies between db
implementations as well. Oracle's AL32UTF8 uses 3 bytes per character.
Your SQL Server looks like it uses 2 bytes per character for whatever
character set you are using. On Oracle, Remedy defines the column size
according to the workflow definition during the DDL operation:
Bytes:
varchar2(100)
Character:
varchar2(100 char)
It assumes a default NLS_LENGTH_SEMANTICS of BYTES and if you change that,
Remedy will create all the columns of length X as X chars and not X bytes.
This leads to a big mess.
On Fri, Mar 4, 2011 at 8:30 AM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
WARNING!!!
I got a friendly note from BMC about this, and they reserve extra space in
the database to fit any potential data into the fields.
This means that it is not as easy as changing the attribute, as the
storage of the field in the database can change to CLOB etc, depending on
database version.
This is how it looked in my AR Server 7.6.04 against SQL Server 2008, when
adding 4+4 fields where Unit equals Byte and Character respectively:
ALTER TABLE T303 ADD
C60063 nvarchar(63) NULL, # unit = bytes, size = 63
C60064 nvarchar(64) NULL, # unit = bytes, size = 64
C60254 nvarchar(254) NULL, # unit = bytes, size = 254
C60256 nvarchar(256) NULL, # unit = bytes, size = 256
C61063 nvarchar(126) NULL, # unit = characters, size = 63
C61064 nvarchar(128) NULL, # unit = characters, size = 64
C61254 nvarchar(508) NULL, # unit = characters, size = 254
C61256 nvarchar(512) NULL # unit = characters, size = 256
Hence:
A. It must be changed through the API or DEF-import
B. It is not a good idea to do an overall change to Character, as this may
affect performance and database size.
I suggest that you do more or less as I suggested at first:
1. Copy your data using RRR|Chive, and check the log for
records/forms/fields where the data did not fit (ARERR 306)
2. Decide if you want to truncate the data, extend the field length or
change Unit to Character using DevStudio
3. Run rrrChive again till everything gets transferred.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Hi,
To do an automatic change to CHAR instead of BYTES, I see three ways to
do
this.
1. Create an API-program that updated all character fields
Downsides: There may be a ARAPI-version problem that corrupts the
CharLimitsStruct if the API-program is of a different version
2. Export a def-file, manipulate the def file, reimport the def
Downsides: It will require a very big def for large applications, which
may not be good.
3. Do an SQL-update in the database and restart your AR Server.
Downsides: The change may not be propagated to the clients, as the
modify-date of the will not change. But that may not be necessary, as
this
check is done on the server side. Also this is not really supported by
BMC.
Number 3 may after all be the best choise, as it should be very fast.
UPDATE field_char SET lengthUnits=1 WHERE lengthUnits=0
Maybe someone could comment on the possible risks, but I think they
should
be quite low.
In my AR Server 7.6.04 I found three fields with lengthUnits=1 already:
Form/FieldId/FieldName
AR System Ignored Analyzer Results/20007/Object Parent
AR System Form Field Info/90009/Results List Meta Data
AR System Administration: Server Information/16799/atriumssoKeystore
Document your own lengthUnits=1 fields before you do the change:
SELECT schemaId,fieldId FROM field_char WHERE lengthUnits=1
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se
.
Hi,
I just saw something...
You can change the Length Unit in the database properties of your
field.
The possible values are Bytes and Characters.
The default is Bytes, but if you change this setting for all of your
character fields, the old field length should be able to hold all your
data even in utf8.
According to the ar.h file, this functionality did not exist in version
7.0 or 7.1, but was introduced in 7.5.
Here is an exerpt form the ARAPI ar.h-file from 7.6.03:
typedef struct ARCharLimitsStruct
{
unsigned int maxLength; /* 0 for maxLength means unlimited length */
...
unsigned int lengthUnits; /* 0 for in-byte, 1 for in-char */
...
} ARCharLimitsStruct;
This should be ideal
Re: AIF's and adding default values
Hi Mike, Check if There is activelink on menu select of Impact and Urgency which set the value of fields that are mapped to impact and urgency. In that case you want to populate those fields as well on window open of AIF Enjoy troubleshooting :) Regards Vinay Vermani On Fri, Mar 4, 2011 at 2:55 PM, Michael Burton michael_bur...@hotmail.co.uk wrote: ** It did indeed work, but we now have a new problem. When you open the AIF, the Impact and Urgency boxes have some default values, yet if you submit the form, the values are not passed and the REQ errors as if the values are not there. However if you 're-select' the values, the REQ works correctly and a incident is raised. Most odd. Will keep digging. Cheers - Mike Date: Fri, 4 Mar 2011 11:46:15 -0800 From: tpala...@gmail.com Subjec_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Tomcat on Windows Server 2008 R2 64bit with IIS
All: Just for posterity's sake, there is a minor change to these steps if 64-bit Java is being used, which is now supported for ARS 7.6.04: Skip the Enable 32-bit applications... step -- if this step is performed, then IIS won't be able to load the 64-bit Jakarta ISAPI redirector (at least I think this is the reason). Regardless, if this step is skipped, then it seems to work. Thanks, Ken, for doing the heavy lifting on this. Just FYI, --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Thursday, January 14, 2010 18:09 To: arslist@ARSLIST.ORG Subject: Re: Tomcat on Windows Server 2008 R2 64bit with IIS I got it working. There were several issues in this scenario. Jakarta wasn't installing with Tomcat, IIS 6 compatibility wasn't enabled, 32 bit apps needed to be enabled, etc. Basically I had to work through the knowledgebase article shown below. I had to: * Uninstall Mid-Tier and Tomcat * Make sure the following Roles were installed on the server - IIS 6.0 compatibility, IIS6 WMI Compatibility, IIS6 Scripting Tools, ISAPI Filters and ISAPI extensions, CGI, IIS6 Metabase Compatibility * Enable 32 bit applications in IIS Manager Advanced settings * Restart IIS * Install Mid-Tier and Tomcat (Jakarta should install properly this time) * In IIS Manager go to the 'ISAPI and CGI Restriction' icon and add an entry for Jakarta pointing to the isapi_redirect.dll file * Then follow instructions on http://support.microsoft.com/kb/942076 to allow double escaped security. This is the Self Help Document on BMC's knowledgebase that helped me get it working. Doc ID: 20016123 Title: Mid-tier install failed on Windows 2008 with IIS 7 - receiving HTTP 404 or 500 responses http://rkm.bmc.com/rkm/viewdoc.jsp?remedy=1doc=20016123sid=4141610type=Publishedterms=searchTermsuser=Self%20Help Thanks to all, Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jarl Grøneng Sent: Thursday, January 14, 2010 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Tomcat on Windows Server 2008 R2 64bit with IIS This may help you: http://tomcat.apache.org/connectors-doc/webserver_howto/iis.html Take a note on the part: Configuring the ISAPI Redirector -- Jarl 2010/1/14 Cecil, Ken kce...@hubbell.com: ** I just installed ARS 7.5 and Mid-Tier with Tomcat. I am trying to get the Mid-Tier working. Right now when I go to http://localhost/arsys/shared/config/config.jsp I get an HTTP Error 404.0 Not found error. I think it may have something to do with getting Tomcat configured correctly. Has anyone done this on 2008? What extra steps are required after the AR install routine? I saw these post installation instructions in the ARS Installation Guide unfortunately it looks like they only apply to server 2003 since I don't even have that directory or scripts they mention. To run Tomcat with IIS on Windows 2003 Server x64 Install the mid tier, and choose Tomcat as the JSP engine. In a command window, change directories to C:\Inetpub\AdminScripts. From the command window, run the following command: cscript.exe adsutil.vbs SET W3SVC/AppPools/Enable32BitAppOnWin64 1 This step enables 64-bit IIS to run 32-bit processes. From the command window, run the following command: cscript.exe C:\WINDOWS\system32\iisext.vbs /AddFile C:\Program Files (x86)\Apache Software Foundation\Jakarta Isapi Redirector\bin\isapi_redirect.dll 1 jakarta 1 jakarta This step adds and enables the Jakarta Isapi Redirector web service extension. Stop and restart IIS. Thanks for your help, Ken. *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___
Re: How to configure the Java Plugin to the ARServer
Thanks for response LJ LongWing When I checked the server side log files in Plug-In logs the log is like this PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARDBC Plug-In Loaded: ARSYS.ARDBC.CONFIGFILE version 3 PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARPluginSetProperties defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARPluginInitialization defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARPluginTermination defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARPluginCreateInstance defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARPluginDeleteInstance defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARPluginEvent undefined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARDBCCreateEntry defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARDBCGetEntry defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARDBCSetEntry defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARDBCDeleteEntry defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7910 */ARDBCGetEntryBLOB undefined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7910 */ ARDBCGetListEntryWithFields defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7910 */ARDBCGetEntryStatistics undefined so the ARSYS.ARDBC.CONFIGFILE plugin is working but the Test_Plugin which I am testing for vendor form is not shown up in the log So to make it up and running I have to use the armonitor but I am unable to find the armonitor.cfg file (I am searching now ). So because I haven't added the command line there my plugin is not recognized by ARServer it seems. Regarding the arplugin2 it's my bad of giving and confusing with wrong information It is arjavaplugin log file where I don't find any log information of my TEST_Plugin. I added the server plug alias in ar.cfg file The copy of ar.cfg is Server-Name: admin123-pc Server-directory: C:\Program Files\BMC Software\ARSystem\ARServer\Db Multiple-ARSystem-Servers: F Register-With-Portmapper: T TCD-Specific-Port: 0 Plugin-Port: Alternate-Approval-Reg: T Currency-Ratio-Client-Refresh-Interval: 60 Homepage-Form: Home Page Private-RPC-Socket: 390601 1 1 Private-RPC-Socket: 390603 1 1 Private-RPC-Socket: 390620 2 2 Private-RPC-Socket: 390635 2 2 Plugin-Path: C:\Program Files\BMC Software\ARSystem Plugin-Path: C:\Program Files\BMC Software\ARSystem\pluginsvr Plugin: ardbcconf.dll Plugin: reportplugin.dll Plugin: ServerAdmin.dll Plugin: FlashboardObject.dll Server-Plugin-Alias: TEST_PLUGIN TEST_PLUGIN admin123-pc: Server-Plugin-Alias: ARSYS.ARF.REGISTRY ARSYS.ARF.REGISTRY admin123-pc: Db-name: ARSystem Db-user: admin123-PC\admin123 Sybase-Server-Name: ADMIN123-PC SQL-Secure-Connection: T SQL-Server-Set-ANSI-Defaults: T Db-password: I/XQzDstQOggFXD/UsDCEOS1HCSiFJTYBAOo2fEDYQpryMAPzXxGvxFlBmxMjKm4pizDKs/YJSWeydUGEhQkzl8ynFT/JlYsTMD//Tzp3KvHhPk0CpgbPA== Cache-Mode: 1 DSO-User-Password: sfM7iR+ET8NXj7p1+mkDYB4dcVHwai41cqZi40X+4ivepZVu8URJWFOtPqQxsh693zkNzlSDtcZjT2BmuSOrDfJFHc60Ge727OPKi5ncly2knWBZ6E+jfw== Remedy-App-Service-Password: AvUl6gLloUbC+LW6NIAgF/AXUxevozxSu/MpAK3CCmvou6Zmlo/pG9qVtF1enesrDfG5ETFe7XorjZNFeEqSUSbfA1OOricrjtxZALgBMws/dnun/1KRww== Mid-Tier-Service-Password: QS1//6Kf2T4Wk999M+SanB3e4md4/RIBItV9VzpMfl9QSEwZQTPzYVp3QfrUS1lZ9BUJHbsODOEF5ULcVwLRA1NPwtOwM2Rxu+9pw7aBR/DAIR97l3dvUw== Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE admin123-pc: LJ LongWing (Head) wrote: Ok...so the plugin server is obviously enabled and functional, that's the first stepno I don't know what you mean by 'and in arplugin2 I don't see the name of my plugin so I came to conclusion that it is not starting' What is arplugin2? When you say 'I added the C: location path in ar.cfg' What do you mean, I was looking for what you had in your config filesgive me a copy of it -Original Message- From: Action
Re: How to configure the Java Plugin to the ARServer
The logs you cited are for the C based plugin server. The java based plugin server uses log4j to manage it's logging. Look in the pluginsrv directory for log4j_pluginsvr.xml. I think the default behavior is to log to arjavaplugin.log in the ./db directory. Initialization should look like this: 2011-03-04 07:15:18,969 DEBUG [main] com.bmc.arsys.pluginsvr.f (?:?) - Plugin Accessible Configured Values: 2011-03-04 07:15:18,972 DEBUG [main] com.bmc.arsys.pluginsvr.f (?:?) - port xxx 2011-03-04 07:15:18,976 DEBUG [main] com.bmc.arsys.pluginsvr.f (?:?) - numCoreThreads 5 2011-03-04 07:15:19,171 INFO [main] com.bmc.arsys.pluginsvr.f (?:?) - Success: Plugin(ARSYS.ARF.WEBSERVICE)read with New Plugin-Definition! 2011-03-04 07:15:19,239 INFO [main] com.bmc.arsys.pluginsvr.f (?:?) - Success: Plugin(SAMPLE.FILTERAPI)read with New Plugin-Definition! 2011-03-04 07:15:19,263 INFO [main] com.bmc.arsys.pluginsvr.f (?:?) - Success: Plugin(ARSYS.ARF.REGISTRY)read with New Plugin-Definition! 2011-03-04 07:15:21,305 INFO [main] org.apache.commons.configuration.ConfigurationFactory$FileConfigurationFactory (ConfigurationFactory.java:522) - Trying to load configuration arsys_api.xml 2011-03-04 07:15:21,345 WARN [main] org.apache.commons.configuration.ConfigurationFactory$FileConfigurationFactory (ConfigurationFactory.java:530) - Could not load optional configuration arsys_api.xml 2011-03-04 07:15:21,831 INFO [main] org.apache.commons.configuration.ConfigurationFactory$FileConfigurationFactory (ConfigurationFactory.java:522) - Trying to load configuration default.xml 2011-03-04 07:15:21,927 DEBUG [main] com.bmc.arsys.pluginsvr.c.a (?:?) - os.name: SunOS 2011-03-04 07:15:21,929 DEBUG [main] com.bmc.arsys.pluginsvr.c.a (?:?) - os.arch: sparc 2011-03-04 07:15:21,931 DEBUG [main] com.bmc.arsys.pluginsvr.c.a (?:?) - java.vendor: Sun Microsystems Inc. 2011-03-04 07:15:21,933 DEBUG [main] com.bmc.arsys.pluginsvr.c.a (?:?) - Constructor ARPluginServerEncryptionInfo 2011-03-04 07:15:23,309 INFO [main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - Loading all Java Plugins and Plugin sets 2011-03-04 07:15:23,311 INFO [main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - Attempting to load Java Plugin ARSYS.ARF.WEBSERVICE 2011-03-04 07:15:23,340 INFO [main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - Number of URLs for plugin ARSYS.ARF.WEBSERVICE is 2 ... Axton Grams On Fri, Mar 4, 2011 at 3:14 PM, gok's gmedise...@yahoo.com wrote: Thanks for response LJ LongWing When I checked the server side log files in Plug-In logs the log is like this PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARDBC Plug-In Loaded: ARSYS.ARDBC.CONFIGFILE version 3 PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARPluginSetProperties defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARPluginInitialization defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARPluginTermination defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARPluginCreateInstance defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARPluginDeleteInstance defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARPluginEvent undefined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARDBCCreateEntry defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARDBCGetEntry defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARDBCSetEntry defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARDBCDeleteEntry defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7910 */ARDBCGetEntryBLOB undefined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7910 */ ARDBCGetListEntryWithFields defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7910 */ARDBCGetEntryStatistics undefined so the ARSYS.ARDBC.CONFIGFILE plugin is working but the Test_Plugin which I am testing for vendor form is not shown up in the log So to make it up and running I have to use the armonitor but I am unable to find the armonitor.cfg file (I am searching now ). So because I haven't added the command line there my plugin is not recognized by ARServer it
Re: How to configure the Java Plugin to the ARServer
This is the arjavaplugin log 2011-03-04 11:25:12,232 WARN [main] com.bmc.arsys.pluginsvr.d.b (?:?) - INFO: Java plug-in server is initializing all plug-ins for 5 core threads. Please wait ... 2011-03-04 11:25:12,254 WARN [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.REGISTRYNull registry location 2011-03-04 11:25:12,254 WARN [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.REGISTRYNull registry location 2011-03-04 11:25:12,259 WARN [pool-2-thread-3] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.REGISTRYNull registry location 2011-03-04 11:25:12,260 WARN [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.REGISTRYNull registry location 2011-03-04 11:25:12,260 WARN [pool-2-thread-2] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.REGISTRYNull registry location 2011-03-04 11:25:12,272 WARN [pool-2-thread-2] com.bmc.arsys.pluginsvr.d.b (?:?) - INFO: Java plug-in server has initialized plug-ins for all 5 core threads. The server is ready to receive RPC calls. Axton Grams wrote: The logs you cited are for the C based plugin server. The java based plugin server uses log4j to manage it's logging. Look in the pluginsrv directory for log4j_pluginsvr.xml. I think the default behavior is to log to arjavaplugin.log in the ./db directory. Initialization should look like this: 2011-03-04 07:15:18,969 DEBUG [main] com.bmc.arsys.pluginsvr.f (?:?) - Plugin Accessible Configured Values: 2011-03-04 07:15:18,972 DEBUG [main] com.bmc.arsys.pluginsvr.f (?:?) - port xxx 2011-03-04 07:15:18,976 DEBUG [main] com.bmc.arsys.pluginsvr.f (?:?) - numCoreThreads 5 2011-03-04 07:15:19,171 INFO [main] com.bmc.arsys.pluginsvr.f (?:?) - Success: Plugin(ARSYS.ARF.WEBSERVICE)read with New Plugin-Definition! 2011-03-04 07:15:19,239 INFO [main] com.bmc.arsys.pluginsvr.f (?:?) - Success: Plugin(SAMPLE.FILTERAPI)read with New Plugin-Definition! 2011-03-04 07:15:19,263 INFO [main] com.bmc.arsys.pluginsvr.f (?:?) - Success: Plugin(ARSYS.ARF.REGISTRY)read with New Plugin-Definition! 2011-03-04 07:15:21,305 INFO [main] org.apache.commons.configuration.ConfigurationFactory$FileConfigurationFactory (ConfigurationFactory.java:522) - Trying to load configuration arsys_api.xml 2011-03-04 07:15:21,345 WARN [main] org.apache.commons.configuration.ConfigurationFactory$FileConfigurationFactory (ConfigurationFactory.java:530) - Could not load optional configuration arsys_api.xml 2011-03-04 07:15:21,831 INFO [main] org.apache.commons.configuration.ConfigurationFactory$FileConfigurationFactory (ConfigurationFactory.java:522) - Trying to load configuration default.xml 2011-03-04 07:15:21,927 DEBUG [main] com.bmc.arsys.pluginsvr.c.a (?:?) - os.name: SunOS 2011-03-04 07:15:21,929 DEBUG [main] com.bmc.arsys.pluginsvr.c.a (?:?) - os.arch: sparc 2011-03-04 07:15:21,931 DEBUG [main] com.bmc.arsys.pluginsvr.c.a (?:?) - java.vendor: Sun Microsystems Inc. 2011-03-04 07:15:21,933 DEBUG [main] com.bmc.arsys.pluginsvr.c.a (?:?) - Constructor ARPluginServerEncryptionInfo 2011-03-04 07:15:23,309 INFO [main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - Loading all Java Plugins and Plugin sets 2011-03-04 07:15:23,311 INFO [main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - Attempting to load Java Plugin ARSYS.ARF.WEBSERVICE 2011-03-04 07:15:23,340 INFO [main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - Number of URLs for plugin ARSYS.ARF.WEBSERVICE is 2 ... Axton Grams On Fri, Mar 4, 2011 at 3:14 PM, gok's gmedise...@yahoo.com wrote: Thanks for response LJ LongWing When I checked the server side log files in Plug-In logs the log is like this PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARDBC Plug-In Loaded: ARSYS.ARDBC.CONFIGFILE version 3 PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARPluginSetProperties defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARPluginInitialization defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARPluginTermination defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARPluginCreateInstance defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARPluginDeleteInstance defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARPluginEvent undefined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARDBCCreateEntry defined PLGN TID: 000932 RPC ID:
Re: How to configure the Java Plugin to the ARServer
Gok, I noticed in your pluginsvr_config.xml file your pathelement type=path statements are not a path but a full jar file. Since all the supporting files are in the same path, try changing to just 1 pathelement statement with the just the path (not the full jar filenames). You may also want to change your log level from INFO to DEBUG in the log4j_pluginsvr.xml file. That may let you see any startup errors. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of gok's Sent: Friday, March 04, 2011 3:58 PM To: arslist@ARSLIST.ORG Subject: Re: How to configure the Java Plugin to the ARServer Axton thanks for response This is the arjavaplugin log 2011-03-04 11:25:12,232 WARN [main] com.bmc.arsys.pluginsvr.d.b (?:?) - INFO: Java plug-in server is initializing all plug-ins for 5 core threads. Please wait ... 2011-03-04 11:25:12,254 WARN [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.REGISTRYNull registry location 2011-03-04 11:25:12,254 WARN [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.REGISTRYNull registry location 2011-03-04 11:25:12,259 WARN [pool-2-thread-3] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.REGISTRYNull registry location 2011-03-04 11:25:12,260 WARN [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.REGISTRYNull registry location 2011-03-04 11:25:12,260 WARN [pool-2-thread-2] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - ARSYS.ARF.REGISTRYNull registry location 2011-03-04 11:25:12,272 WARN [pool-2-thread-2] com.bmc.arsys.pluginsvr.d.b (?:?) - INFO: Java plug-in server has initialized plug-ins for all 5 core threads. The server is ready to receive RPC calls. Axton Grams wrote: The logs you cited are for the C based plugin server. The java based plugin server uses log4j to manage it's logging. Look in the pluginsrv directory for log4j_pluginsvr.xml. I think the default behavior is to log to arjavaplugin.log in the ./db directory. Initialization should look like this: 2011-03-04 07:15:18,969 DEBUG [main] com.bmc.arsys.pluginsvr.f (?:?) - Plugin Accessible Configured Values: 2011-03-04 07:15:18,972 DEBUG [main] com.bmc.arsys.pluginsvr.f (?:?) - port xxx 2011-03-04 07:15:18,976 DEBUG [main] com.bmc.arsys.pluginsvr.f (?:?) - numCoreThreads 5 2011-03-04 07:15:19,171 INFO [main] com.bmc.arsys.pluginsvr.f (?:?) - Success: Plugin(ARSYS.ARF.WEBSERVICE)read with New Plugin-Definition! 2011-03-04 07:15:19,239 INFO [main] com.bmc.arsys.pluginsvr.f (?:?) - Success: Plugin(SAMPLE.FILTERAPI)read with New Plugin-Definition! 2011-03-04 07:15:19,263 INFO [main] com.bmc.arsys.pluginsvr.f (?:?) - Success: Plugin(ARSYS.ARF.REGISTRY)read with New Plugin-Definition! 2011-03-04 07:15:21,305 INFO [main] org.apache.commons.configuration.ConfigurationFactory$FileConfigurationFactory (ConfigurationFactory.java:522) - Trying to load configuration arsys_api.xml 2011-03-04 07:15:21,345 WARN [main] org.apache.commons.configuration.ConfigurationFactory$FileConfigurationFactory (ConfigurationFactory.java:530) - Could not load optional configuration arsys_api.xml 2011-03-04 07:15:21,831 INFO [main] org.apache.commons.configuration.ConfigurationFactory$FileConfigurationFactory (ConfigurationFactory.java:522) - Trying to load configuration default.xml 2011-03-04 07:15:21,927 DEBUG [main] com.bmc.arsys.pluginsvr.c.a (?:?) - os.name: SunOS 2011-03-04 07:15:21,929 DEBUG [main] com.bmc.arsys.pluginsvr.c.a (?:?) - os.arch: sparc 2011-03-04 07:15:21,931 DEBUG [main] com.bmc.arsys.pluginsvr.c.a (?:?) - java.vendor: Sun Microsystems Inc. 2011-03-04 07:15:21,933 DEBUG [main] com.bmc.arsys.pluginsvr.c.a (?:?) - Constructor ARPluginServerEncryptionInfo 2011-03-04 07:15:23,309 INFO [main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - Loading all Java Plugins and Plugin sets 2011-03-04 07:15:23,311 INFO [main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - Attempting to load Java Plugin ARSYS.ARF.WEBSERVICE 2011-03-04 07:15:23,340 INFO [main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - Number of URLs for plugin ARSYS.ARF.WEBSERVICE is 2 ... Axton Grams On Fri, Mar 4, 2011 at 3:14 PM, gok's gmedise...@yahoo.com wrote: Thanks for response LJ LongWing When I checked the server side log files in Plug-In logs the log is like this PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARDBC Plug-In Loaded: ARSYS.ARDBC.CONFIGFILE version 3 PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARPluginSetProperties defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC: 00 /* Fri Mar 04 2011 11:25:10.7900 */ARPluginInitialization defined PLGN TID: 000932 RPC ID: 00 Queue: Dispatcher Client-RPC:
What tool does the ARSystem use to compress and decompress?
ARSlist community. When attaching files to an attachment pool the attachmentsare compressed by Remedy. When they are opened in the Remedy tool they are decompressed.What tool does the ARSystem use to compress and decompress? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: What tool does the ARSystem use to compress and decompress?
If memory serves correctly it's a BMC/Remedy algorithm. Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Sent: Fri Mar 04 18:06:40 2011 Subject: What tool does the ARSystem use to compress and decompress? ** ARSlist community. When attaching files to an attachment pool the attachments are compressed by Remedy. When they are opened in the Remedy tool they are decompressed. What tool does the ARSystem use to compress and decompress? _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: What tool does the ARSystem use to compress and decompress?
Yes it’s a proprietary AR System compression algorithm. You can only use the AR System API for uncompressing it.. Joe From: Shellman, David Sent: Friday, March 04, 2011 6:11 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: What tool does the ARSystem use to compress and decompress? If memory serves correctly it's a BMC/Remedy algorithm. Dave - dave.shell...@tycoelectronics.com (Wireless) From: Action Request System discussion list(ARSList) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
