Mixing best-practice and base-development in 7.6.04...
Hi, I thought to check out the overlay-features. I wanted to add three fields to AR System Email Messages, and it worked. Then I wanted to create table in one of my custom forms that searched AR System Email Messages based these fields. This did NOT work out. 1. Do I really have to convert everything with the famous BPCU (Best Prectice Conversion Utility) before go on with this? 2. Is there an easy way to convert one form to Custom within Developer Studio? 4. Can you merge my overlay customizations into the Base Development mode, and revert the changes from overlay to base? 5. Any other advice? Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Error encountered when executing BPCU (In Overlay mode).. Hash Ovelay feature
Hi All, When I run the BPCU (in Overlay Mode) utility against an ITSM 7.0.3 environment, it gives the following error messages; Exception occured while hash generation for Views java.lang.ClassCastException: java.util.ArrayList at com.bmc.arsys.api.Value.getLongValue(Unknown Source) and ERROR - Exception occured while hash generation for Fields java.lang.ClassCastException: java.util.ArrayList at com.bmc.arsys.api.Value.getLongValue(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayPropValue(Unknown Source) An extract of the BPCU log is listed below. Additionally, there are many form objects in developer studio where the customized Type is Unmodified = [2011-03-28 13:02:11] INFO - Completed hash generation for Menus [2011-03-28 13:02:13] INFO - 31 web services retrieved from the server [2011-03-28 13:02:13] INFO - Completed hash generation for Web Services [2011-03-28 13:02:19] INFO - 871 filter guides retrieved from the server [2011-03-28 13:02:19] INFO - Completed hash generation for Filter Guides [2011-03-28 13:02:46] INFO - 2,092 forms retrieved from the server [2011-03-28 13:02:57] INFO - 1,889 active link guides retrieved from the server [2011-03-28 13:02:57] INFO - Completed hash generation for Active Link Guides [2011-03-28 13:02:58] INFO - 12,367 filters retrieved from the server [2011-03-28 13:03:21] INFO - 30,810 active links retrieved from the server [2011-03-28 13:03:23] INFO - Completed hash generation for Filters [2011-03-28 13:03:35] INFO - Completed hash generation for Active Links [2011-03-28 13:05:27] ERROR - Exception occured while hash generation for Views java.lang.ClassCastException: java.util.ArrayList at com.bmc.arsys.api.Value.getLongValue(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayPropValue(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayProps(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayProps(Unknown Source) at com.bmc.arsys.api.RpcHandConverter16.fromRpcArGetMultipleFields16Out(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetListFieldObjects(Unknown Source) at com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown Source) at com.bmc.arsys.artools.q.do(Unknown Source) at com.bmc.arsys.artools.ccu.d.if(Unknown Source) at com.bmc.arsys.artools.ccu.as.case(Unknown Source) at com.bmc.arsys.artools.ccu.as.try(Unknown Source) at com.bmc.arsys.artools.ccu.f.a(Unknown Source) at com.bmc.arsys.artools.ccu.as.case(Unknown Source) at com.bmc.arsys.artools.ccu.as.try(Unknown Source) at com.bmc.arsys.artools.ccu.as.call(Unknown Source) at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source) at java.util.concurrent.FutureTask.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) [2011-03-28 13:05:27] ERROR - Exception occured while hash generation for Fields java.lang.ClassCastException: java.util.ArrayList at com.bmc.arsys.api.Value.getLongValue(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayPropValue(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayProps(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayProps(Unknown Source) at com.bmc.arsys.api.RpcHandConverter16.fromRpcArGetMultipleFields16Out(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetListFieldObjects(Unknown Source) at com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown Source) at com.bmc.arsys.artools.q.do(Unknown Source) at com.bmc.arsys.artools.ccu.am.if(Unknown Source) at com.bmc.arsys.artools.ccu.as.case(Unknown Source) at com.bmc.arsys.artools.ccu.as.try(Unknown Source) at com.bmc.arsys.artools.ccu.f.a(Unknown Source) at com.bmc.arsys.artools.ccu.as.case(Unknown Source) at com.bmc.arsys.artools.ccu.as.try(Unknown Source) at com.bmc.arsys.artools.ccu.as.call(Unknown Source) at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source) at java.util.concurrent.FutureTask.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) [2011-03-28 13:06:38] INFO - Completed hash generation for Forms [2011-03-28 13:06:38] INFO - Comparing the snapshot with the reference hash file(s) [2011-03-28 13:06:41] INFO - Number of CMDB forms = 180 [2011-03-28 13:06:41] INFO - Number of dynamically added SLM forms = 3 [2011-03-28 13:07:04] INFO - Number of Self Join forms on top of CMDB forms = 77 [2011-03-28 13:07:04] INFO - Total number of forms that will be skipped during conversion = 260 [2011-03-28 13:07:10] INFO - Found 82 additions and modifications in Forms
Re: Mixing best-practice and base-development in 7.6.04...
I have done it manually. Create overlays in this order Form View Field Regards Danny -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: 28 March 2011 11:24 To: arslist@ARSLIST.ORG Subject: Mixing best-practice and base-development in 7.6.04... Hi, I thought to check out the overlay-features. I wanted to add three fields to AR System Email Messages, and it worked. Then I wanted to create table in one of my custom forms that searched AR System Email Messages based these fields. This did NOT work out. 1. Do I really have to convert everything with the famous BPCU (Best Prectice Conversion Utility) before go on with this? 2. Is there an easy way to convert one form to Custom within Developer Studio? 4. Can you merge my overlay customizations into the Base Development mode, and revert the changes from overlay to base? 5. Any other advice? Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Mixing best-practice and base-development in 7.6.04...
When you add a new object (custom) using best practice mode [BP] it is automatically created as custom BPCU is only used As a thumb rule do not mix modes What that means is as follows? You added 3 custom fields using best practice mode. These will only be seen or will be available in best practice mode These will not be seen when you are in base development mode In your example if I understand correctly, the fields that you have added to Email messages form are added thro the BP mode and therefore the table that you are trying to add should be a custom field Your question 2 below is already answered on one of the threads titled Overlay and custom in 7.6.4. Copying here for immediate perusal: If you are in Best Practice View in Developer studio then you cannot convert a base (unmodified) object to a custom object with a right context menu option. You can only convert it into an overlay using menu option convert to overlay But if you had had to convert the base to custom you could easily open the object in Best practice mode and use save as, the object will be created as custom You can always convert a custom object to a base object in dev studio using menu option viz., convert to base Can you merge my overlay customizations into the Base Development mode, and revert the changes from overlay to base? - Why would you ever need to merge changes from overlay objects to base objects? Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Monday, March 28, 2011 4:25 PM To: arslist@ARSLIST.ORG Subject: Re: Mixing best-practice and base-development in 7.6.04... I have done it manually. Create overlays in this order Form View Field Regards Danny -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: 28 March 2011 11:24 To: arslist@ARSLIST.ORG Subject: Mixing best-practice and base-development in 7.6.04... Hi, I thought to check out the overlay-features. I wanted to add three fields to AR System Email Messages, and it worked. Then I wanted to create table in one of my custom forms that searched AR System Email Messages based these fields. This did NOT work out. 1. Do I really have to convert everything with the famous BPCU (Best Prectice Conversion Utility) before go on with this? 2. Is there an easy way to convert one form to Custom within Developer Studio? 4. Can you merge my overlay customizations into the Base Development mode, and revert the changes from overlay to base? 5. Any other advice? Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Overlay and custom in 7.6.4
But if you had had to convert the base to custom you could easily open the object in Best practice mode and use save as, the object will be created as custom Is there a way that this can be done using BPCU (?). I am having trouble getting it to run successfully. My case is - I imported form X from 7.6.3 version on to a 7.6.4 and want it to show as custom. But want to see if this can be done without manually going through each form and doing a save as. If BPCU is possible can I please get the command to run to change form X to custom? Also what would be in the hash file (so confused). Thanks Atul Vohra -Original Message- From: Gadgil, Abhijeet [abhijeet_gad...@bmc.com] Date: 03/24/2011 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 If you are in Best Practice View in Developer studio then you cannot convert a base (unmodified) object to a custom object with a right context menu option You can only convert it into an overlay using menu option convert to overlay But if you had had to convert the base to custom you could easily open the object in Best practice mode and use save as, the object will be created as custom You can always convert a custom object to a base object in dev studio using menu option viz., convert to base Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Thursday, March 24, 2011 9:33 PM To: arslist@ARSLIST.ORG Subject: Overlay and custom in 7.6.4 Hi, Is it possible to change a form in 7.6.4 form from unmodified to custom and vice versa? If yes then how? Regards Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Mixing best-practice and base-development in 7.6.04...
Hi, When you add a new object (custom) using best practice mode [BP] it is automatically created as custom BPCU is only used As a thumb rule do not mix modes What that means is as follows? You added 3 custom fields using best practice mode. These will only be seen or will be available in best practice mode These will not be seen when you are in base development mode In your example if I understand correctly, the fields that you have added to Email messages form are added thro the BP mode and therefore the table that you are trying to add should be a custom field The table was added to another form that I created in Base Development. It is not marked as custom. I could change it to overlay, but that would prevent me from continue development in base-mode, and I will need to move all of my base-objects to overlay. What I would like, is to be able to mark all of my (own) base-form as custom, and remove it from the Base-development altogether. Your question 2 below is already answered on one of the threads titled Overlay and custom in 7.6.4. Copying here for immediate perusal: If you are in Best Practice View in Developer studio then you cannot convert a base (unmodified) object to a custom object with a right context menu option. You can only convert it into an overlay using menu option convert to overlay But if you had had to convert the base to custom you could easily open the object in Best practice mode and use save as, the object will be created as custom You can always convert a custom object to a base object in dev studio using menu option viz., convert to base I saw this, but Save-as would require a new name. And if it is a form, actl-in-guide or fliter-in-guide, the relationships will be lost. Can you merge my overlay customizations into the Base Development mode, and revert the changes from overlay to base? - Why would you ever need to merge changes from overlay objects to base objects? I can see a very good reason: 1. I have an application that I have developed myself 2. I want to add new features to the application in best-practice-mode, to make it easy to revert any changes. 3. When I have tested everything, I want to merge it together, to give me a new version of my base application. I have tried this, and it seems to work fine. This is what I did: A. Export all custom/best practice objects to a def-file B. Remove the base-objects where ObjProp OVERLAY_PROPERTY=OVERLAID C. Rename objects named __o D. Remove ObjProp OVERLAY_PROPERTY (90015) and OVERLAY_GROUP (90016) from all objects. E. Delete customized objects and overlays in Best Practice Customization F. Import the new def in Base Development Anyone interested in a utility to do this? I have named the test-program RRR|DefMergeBPC. Any dangers? Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Monday, March 28, 2011 4:25 PM To: arslist@ARSLIST.ORG Subject: Re: Mixing best-practice and base-development in 7.6.04... I have done it manually. Create overlays in this order Form View Field Regards Danny -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: 28 March 2011 11:24 To: arslist@ARSLIST.ORG Subject: Mixing best-practice and base-development in 7.6.04... Hi, I thought to check out the overlay-features. I wanted to add three fields to AR System Email Messages, and it worked. Then I wanted to create table in one of my custom forms that searched AR System Email Messages based these fields. This did NOT work out. 1. Do I really have to convert everything with the famous BPCU (Best Prectice Conversion Utility) before go on with this? 2. Is there an easy way to convert one form to Custom within Developer Studio? 4. Can you merge my overlay customizations into the Base Development mode, and revert the changes from overlay to base? 5. Any other advice? Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many
Re: Error encountered when executing BPCU (In Overlay mode).. Hash Ovelay feature
Which version of BPCU are you using? How to know the BPCU version that you are using? If you look at the bpcu.log the second statement in the log will be the version number Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Joseph Sent: Monday, March 28, 2011 4:20 PM To: arslist@ARSLIST.ORG Subject: Error encountered when executing BPCU (In Overlay mode).. Hash Ovelay feature ** Hi All, When I run the BPCU (in Overlay Mode) utility against an ITSM 7.0.3 environment, it gives the following error messages; Exception occured while hash generation for Views java.lang.ClassCastException: java.util.ArrayList at com.bmc.arsys.api.Value.getLongValue(Unknown Source) and ERROR - Exception occured while hash generation for Fields java.lang.ClassCastException: java.util.ArrayList at com.bmc.arsys.api.Value.getLongValue(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayPropValue(Unknown Source) An extract of the BPCU log is listed below. Additionally, there are many form objects in developer studio where the customized Type is Unmodified = [2011-03-28 13:02:11] INFO - Completed hash generation for Menus [2011-03-28 13:02:13] INFO - 31 web services retrieved from the server [2011-03-28 13:02:13] INFO - Completed hash generation for Web Services [2011-03-28 13:02:19] INFO - 871 filter guides retrieved from the server [2011-03-28 13:02:19] INFO - Completed hash generation for Filter Guides [2011-03-28 13:02:46] INFO - 2,092 forms retrieved from the server [2011-03-28 13:02:57] INFO - 1,889 active link guides retrieved from the server [2011-03-28 13:02:57] INFO - Completed hash generation for Active Link Guides [2011-03-28 13:02:58] INFO - 12,367 filters retrieved from the server [2011-03-28 13:03:21] INFO - 30,810 active links retrieved from the server [2011-03-28 13:03:23] INFO - Completed hash generation for Filters [2011-03-28 13:03:35] INFO - Completed hash generation for Active Links [2011-03-28 13:05:27] ERROR - Exception occured while hash generation for Views java.lang.ClassCastException: java.util.ArrayList at com.bmc.arsys.api.Value.getLongValue(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayPropValue(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayProps(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayProps(Unknown Source) at com.bmc.arsys.api.RpcHandConverter16.fromRpcArGetMultipleFields16Out(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetListFieldObjects(Unknown Source) at com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown Source) at com.bmc.arsys.artools.q.do(Unknown Source) at com.bmc.arsys.artools.ccu.d.if(Unknown Source) at com.bmc.arsys.artools.ccu.as.case(Unknown Source) at com.bmc.arsys.artools.ccu.as.try(Unknown Source) at com.bmc.arsys.artools.ccu.f.a(Unknown Source) at com.bmc.arsys.artools.ccu.as.case(Unknown Source) at com.bmc.arsys.artools.ccu.as.try(Unknown Source) at com.bmc.arsys.artools.ccu.as.call(Unknown Source) at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source) at java.util.concurrent.FutureTask.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) [2011-03-28 13:05:27] ERROR - Exception occured while hash generation for Fields java.lang.ClassCastException: java.util.ArrayList at com.bmc.arsys.api.Value.getLongValue(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayPropValue(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayProps(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayProps(Unknown Source) at com.bmc.arsys.api.RpcHandConverter16.fromRpcArGetMultipleFields16Out(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetListFieldObjects(Unknown Source) at com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown Source) at com.bmc.arsys.artools.q.do(Unknown Source) at com.bmc.arsys.artools.ccu.am.if(Unknown Source) at com.bmc.arsys.artools.ccu.as.case(Unknown Source) at com.bmc.arsys.artools.ccu.as.try(Unknown Source) at com.bmc.arsys.artools.ccu.f.a(Unknown Source) at com.bmc.arsys.artools.ccu.as.case(Unknown Source) at com.bmc.arsys.artools.ccu.as.try(Unknown Source) at com.bmc.arsys.artools.ccu.as.call(Unknown Source) at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source) at
Re: Overlay and custom in 7.6.4
BPCU utility is deemed to be used only as part of the upgrade steps Why do you not import before upgrading to a 7.6.04 server? If you do this before the server upgrade then BPCU will take care of converting such objects to custom as part of the documented upgrade steps Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Monday, March 28, 2011 5:53 PM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 But if you had had to convert the base to custom you could easily open the object in Best practice mode and use save as, the object will be created as custom Is there a way that this can be done using BPCU (?). I am having trouble getting it to run successfully. My case is - I imported form X from 7.6.3 version on to a 7.6.4 and want it to show as custom. But want to see if this can be done without manually going through each form and doing a save as. If BPCU is possible can I please get the command to run to change form X to custom? Also what would be in the hash file (so confused). Thanks Atul Vohra -Original Message- From: Gadgil, Abhijeet [abhijeet_gad...@bmc.com] Date: 03/24/2011 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 If you are in Best Practice View in Developer studio then you cannot convert a base (unmodified) object to a custom object with a right context menu option You can only convert it into an overlay using menu option convert to overlay But if you had had to convert the base to custom you could easily open the object in Best practice mode and use save as, the object will be created as custom You can always convert a custom object to a base object in dev studio using menu option viz., convert to base Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Thursday, March 24, 2011 9:33 PM To: arslist@ARSLIST.ORG Subject: Overlay and custom in 7.6.4 Hi, Is it possible to change a form in 7.6.4 form from unmodified to custom and vice versa? If yes then how? Regards Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Error encountered when executing BPCU (In Overlay mode).. Hash Ovelay feature
Best Practice Conversion Utility 7.6.04 Build 002 Atul Vohra -Original Message- From: Gadgil, Abhijeet [abhijeet_gad...@bmc.com] Date: 03/28/2011 09:02 AM To: arslist@ARSLIST.ORG Subject: Re: Error encountered when executing BPCU (In Overlay mode).. Hash Ovelay feature Which version of BPCU are you using? How to know the BPCU version that you are using? If you look at the bpcu.log the second statement in the log will be the version number Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Joseph Sent: Monday, March 28, 2011 4:20 PM To: arslist@ARSLIST.ORG Subject: Error encountered when executing BPCU (In Overlay mode).. Hash Ovelay feature ** Hi All, When I run the BPCU (in Overlay Mode) utility against an ITSM 7.0.3 environment, it gives the following error messages; Exception occured while hash generation for Views java.lang.ClassCastException: java.util.ArrayList at com.bmc.arsys.api.Value.getLongValue(Unknown Source) and ERROR - Exception occured while hash generation for Fields java.lang.ClassCastException: java.util.ArrayList at com.bmc.arsys.api.Value.getLongValue(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayPropValue(Unknown Source) An extract of the BPCU log is listed below. Additionally, there are many form objects in developer studio where the customized Type is Unmodified = [2011-03-28 13:02:11] INFO - Completed hash generation for Menus [2011-03-28 13:02:13] INFO - 31 web services retrieved from the server [2011-03-28 13:02:13] INFO - Completed hash generation for Web Services [2011-03-28 13:02:19] INFO - 871 filter guides retrieved from the server [2011-03-28 13:02:19] INFO - Completed hash generation for Filter Guides [2011-03-28 13:02:46] INFO - 2,092 forms retrieved from the server [2011-03-28 13:02:57] INFO - 1,889 active link guides retrieved from the server [2011-03-28 13:02:57] INFO - Completed hash generation for Active Link Guides [2011-03-28 13:02:58] INFO - 12,367 filters retrieved from the server [2011-03-28 13:03:21] INFO - 30,810 active links retrieved from the server [2011-03-28 13:03:23] INFO - Completed hash generation for Filters [2011-03-28 13:03:35] INFO - Completed hash generation for Active Links [2011-03-28 13:05:27] ERROR - Exception occured while hash generation for Views java.lang.ClassCastException: java.util.ArrayList at com.bmc.arsys.api.Value.getLongValue(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayPropValue(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayProps(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayProps(Unknown Source) at com.bmc.arsys.api.RpcHandConverter16.fromRpcArGetMultipleFields16Out(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetListFieldObjects(Unknown Source) at com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown Source) at com.bmc.arsys.artools.q.do(Unknown Source) at com.bmc.arsys.artools.ccu.d.if(Unknown Source) at com.bmc.arsys.artools.ccu.as.case(Unknown Source) at com.bmc.arsys.artools.ccu.as.try(Unknown Source) at com.bmc.arsys.artools.ccu.f.a(Unknown Source) at com.bmc.arsys.artools.ccu.as.case(Unknown Source) at com.bmc.arsys.artools.ccu.as.try(Unknown Source) at com.bmc.arsys.artools.ccu.as.call(Unknown Source) at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source) at java.util.concurrent.FutureTask.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) [2011-03-28 13:05:27] ERROR - Exception occured while hash generation for Fields java.lang.ClassCastException: java.util.ArrayList at com.bmc.arsys.api.Value.getLongValue(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayPropValue(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayProps(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayProps(Unknown Source) at com.bmc.arsys.api.RpcHandConverter16.fromRpcArGetMultipleFields16Out(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetListFieldObjects(Unknown Source) at com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown Source) at com.bmc.arsys.artools.q.do(Unknown Source) at com.bmc.arsys.artools.ccu.am.if(Unknown Source) at com.bmc.arsys.artools.ccu.as.case(Unknown Source) at com.bmc.arsys.artools.ccu.as.try(Unknown Source) at
Re: Overlay and custom in 7.6.4
Why do you not import before upgrading to a 7.6.04 server? - Forms were not available to us at migration. Are we saying BPCU can not be used after migrating to 7.6.4 (did not see that mentioned anywhere). Atul Vohra -Original Message- From: Gadgil, Abhijeet [abhijeet_gad...@bmc.com] Date: 03/28/2011 09:09 AM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 BPCU utility is deemed to be used only as part of the upgrade steps Why do you not import before upgrading to a 7.6.04 server? If you do this before the server upgrade then BPCU will take care of converting such objects to custom as part of the documented upgrade steps Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Monday, March 28, 2011 5:53 PM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 But if you had had to convert the base to custom you could easily open the object in Best practice mode and use save as, the object will be created as custom Is there a way that this can be done using BPCU (?). I am having trouble getting it to run successfully. My case is - I imported form X from 7.6.3 version on to a 7.6.4 and want it to show as custom. But want to see if this can be done without manually going through each form and doing a save as. If BPCU is possible can I please get the command to run to change form X to custom? Also what would be in the hash file (so confused). Thanks Atul Vohra -Original Message- From: Gadgil, Abhijeet [abhijeet_gad...@bmc.com] Date: 03/24/2011 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 If you are in Best Practice View in Developer studio then you cannot convert a base (unmodified) object to a custom object with a right context menu option You can only convert it into an overlay using menu option convert to overlay But if you had had to convert the base to custom you could easily open the object in Best practice mode and use save as, the object will be created as custom You can always convert a custom object to a base object in dev studio using menu option viz., convert to base Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Thursday, March 24, 2011 9:33 PM To: arslist@ARSLIST.ORG Subject: Overlay and custom in 7.6.4 Hi, Is it possible to change a form in 7.6.4 form from unmodified to custom and vice versa? If yes then how? Regards Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Error encountered when executing BPCU (In Overlay mode).. Hash Ovelay feature
Hey Atul, In BPCU log file you should be able to see log line stating exact version of BPCU - e.g INFO - Best Practice Conversion Utility 7.6.04 Mon Mar 28 18:49:18.708 If you don't see, somehow you are using older version of BPCU. Alternate way of finding version of BPCU is - Open bpcu.jar in winzip or winRar Extract Manifest.mf file and see its contents. May be you would like to share its contents with us. Thanks and Regards, Vikram -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Monday, March 28, 2011 6:40 PM To: arslist@ARSLIST.ORG Subject: Re: Error encountered when executing BPCU (In Overlay mode).. Hash Ovelay feature Best Practice Conversion Utility 7.6.04 Build 002 Atul Vohra -Original Message- From: Gadgil, Abhijeet [abhijeet_gad...@bmc.com] Date: 03/28/2011 09:02 AM To: arslist@ARSLIST.ORG Subject: Re: Error encountered when executing BPCU (In Overlay mode).. Hash Ovelay feature Which version of BPCU are you using? How to know the BPCU version that you are using? If you look at the bpcu.log the second statement in the log will be the version number Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Joseph Sent: Monday, March 28, 2011 4:20 PM To: arslist@ARSLIST.ORG Subject: Error encountered when executing BPCU (In Overlay mode).. Hash Ovelay feature ** Hi All, When I run the BPCU (in Overlay Mode) utility against an ITSM 7.0.3 environment, it gives the following error messages; Exception occured while hash generation for Views java.lang.ClassCastException: java.util.ArrayList at com.bmc.arsys.api.Value.getLongValue(Unknown Source) and ERROR - Exception occured while hash generation for Fields java.lang.ClassCastException: java.util.ArrayList at com.bmc.arsys.api.Value.getLongValue(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayPropValue(Unknown Source) An extract of the BPCU log is listed below. Additionally, there are many form objects in developer studio where the customized Type is Unmodified = [2011-03-28 13:02:11] INFO - Completed hash generation for Menus [2011-03-28 13:02:13] INFO - 31 web services retrieved from the server [2011-03-28 13:02:13] INFO - Completed hash generation for Web Services [2011-03-28 13:02:19] INFO - 871 filter guides retrieved from the server [2011-03-28 13:02:19] INFO - Completed hash generation for Filter Guides [2011-03-28 13:02:46] INFO - 2,092 forms retrieved from the server [2011-03-28 13:02:57] INFO - 1,889 active link guides retrieved from the server [2011-03-28 13:02:57] INFO - Completed hash generation for Active Link Guides [2011-03-28 13:02:58] INFO - 12,367 filters retrieved from the server [2011-03-28 13:03:21] INFO - 30,810 active links retrieved from the server [2011-03-28 13:03:23] INFO - Completed hash generation for Filters [2011-03-28 13:03:35] INFO - Completed hash generation for Active Links [2011-03-28 13:05:27] ERROR - Exception occured while hash generation for Views java.lang.ClassCastException: java.util.ArrayList at com.bmc.arsys.api.Value.getLongValue(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayPropValue(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayProps(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayProps(Unknown Source) at com.bmc.arsys.api.RpcHandConverter16.fromRpcArGetMultipleFields16Out(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetListFieldObjects(Unknown Source) at com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown Source) at com.bmc.arsys.artools.q.do(Unknown Source) at com.bmc.arsys.artools.ccu.d.if(Unknown Source) at com.bmc.arsys.artools.ccu.as.case(Unknown Source) at com.bmc.arsys.artools.ccu.as.try(Unknown Source) at com.bmc.arsys.artools.ccu.f.a(Unknown Source) at com.bmc.arsys.artools.ccu.as.case(Unknown Source) at com.bmc.arsys.artools.ccu.as.try(Unknown Source) at com.bmc.arsys.artools.ccu.as.call(Unknown Source) at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source) at java.util.concurrent.FutureTask.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) [2011-03-28 13:05:27] ERROR - Exception occured while hash generation for Fields java.lang.ClassCastException: java.util.ArrayList at com.bmc.arsys.api.Value.getLongValue(Unknown Source) at
Creating Report with Mid-Tier 7.0
Hi. I have problem with creating report from Incident Console from Mid-Tier Ar Server 7.1 Mid-Tier 7.0 ITSM 7.0 I search for the incidents, select all e click Report in the Incident Console. I create a Report and I insert the qualificatione (ex:Status=Closed). But the qualification does not work and I get a list of all incidents. The qualification is omitted. What am I doing wrong? Thank' a lot. David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
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Anita Bhakta Application Administration and Development Technology Services and Support University of Houston Email:bha...@uh.edu Phone: 713-743-1414 Fax: 713-743-1410
Re: Creating Report with Mid-Tier 7.0
Can you get the correct results from the UT? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it Sent: Monday, March 28, 2011 10:01 AM To: arslist@ARSLIST.ORG Subject: Creating Report with Mid-Tier 7.0 Hi. I have problem with creating report from Incident Console from Mid-Tier Ar Server 7.1 Mid-Tier 7.0 ITSM 7.0 I search for the incidents, select all e click Report in the Incident Console. I create a Report and I insert the qualificatione (ex:Status=Closed). But the qualification does not work and I get a list of all incidents. The qualification is omitted. What am I doing wrong? Thank' a lot. David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
I lost my version of ITSM !
Amnesia! where you can verify the correct version of my ITSM? I suppose that it is the 7.0. I am sure that the server version is: 7.1.00 Patch 007 200904160530 on Windows server 2003. Please Help me. Thank you very much Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: I lost my version of ITSM !
You have to look in SHARE:Application_Properties -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it Sent: Monday, March 28, 2011 10:40 AM To: arslist@ARSLIST.ORG Subject: I lost my version of ITSM ! Amnesia! where you can verify the correct version of my ITSM? I suppose that it is the 7.0. I am sure that the server version is: 7.1.00 Patch 007 200904160530 on Windows server 2003. Please Help me. Thank you very much Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: Re: Creating Report with Mid-Tier 7.0
Pardon! But i don't understand the your question. What's the UT? Thank's a lot. David. Messaggio originale Da: tommy.mor...@radioshack.com Data: 28-mar-2011 17.18 A: arslist@ARSLIST.ORG Ogg: Re: Creating Report with Mid-Tier 7.0 Can you get the correct results from the UT? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: Monday, March 28, 2011 10:01 AM To: arslist@ARSLIST.ORG Subject: Creating Report with Mid-Tier 7.0 Hi. I have problem with creating report from Incident Console from Mid-Tier Ar Server 7.1 Mid-Tier 7.0 ITSM 7.0 I search for the incidents, select all e click Report in the Incident Console. I create a Report and I insert the qualificatione (ex:Status=Closed). But the qualification does not work and I get a list of all incidents. The qualification is omitted. What am I doing wrong? Thank' a lot. David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: I lost my version of ITSM !
Check SHARE:Application_Properties, sort on property value and look for the relevant application name e.g. BMC Remedy Incident Management Regards, Andrew Goodall Software Engineer | Development Services | jcpenney . jcp.com | -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it Sent: Monday, March 28, 2011 10:40 AM To: arslist@ARSLIST.ORG Subject: I lost my version of ITSM ! Amnesia! where you can verify the correct version of my ITSM? I suppose that it is the 7.0. I am sure that the server version is: 7.1.00 Patch 007 200904160530 on Windows server 2003. Please Help me. Thank you very much Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
R: RE: I lost my version of ITSM !
I found my version ITSM! It is the 7.0.03 patch 7. Thank you all for your cooperation Peter Messaggio originale Da: ago...@jcpenney.com Data: 28-mar-2011 17.44 A: arslist@ARSLIST.ORG, team.rem...@libero.it Ogg: RE: I lost my version of ITSM ! Check SHARE:Application_Properties, sort on property value and look for the relevant application name e.g. BMC Remedy Incident Management Regards, Andrew Goodall Software Engineer | Development Services | jcpenney . jcp.com | -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it Sent: Monday, March 28, 2011 10:40 AM To: arslist@ARSLIST.ORG Subject: I lost my version of ITSM ! Amnesia! where you can verify the correct version of my ITSM? I suppose that it is the 7.0. I am sure that the server version is: 7.1.00 Patch 007 200904160530 on Windows server 2003. Please Help me. Thank you very much Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Creating Report with Mid-Tier 7.0
Sorry, the User Tool or thick client. I recall there being a bug with reports where the criteria fields where not long enough to hold the entire value. So check the same query on the user tool and see if is a reports issue or something with the client types. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it Sent: Monday, March 28, 2011 10:50 AM To: arslist@ARSLIST.ORG Subject: R: Re: Creating Report with Mid-Tier 7.0 Pardon! But i don't understand the your question. What's the UT? Thank's a lot. David. Messaggio originale Da: tommy.mor...@radioshack.com Data: 28-mar-2011 17.18 A: arslist@ARSLIST.ORG Ogg: Re: Creating Report with Mid-Tier 7.0 Can you get the correct results from the UT? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST. ORG] On Behalf Of team.rem...@libero.it Sent: Monday, March 28, 2011 10:01 AM To: arslist@ARSLIST.ORG Subject: Creating Report with Mid-Tier 7.0 Hi. I have problem with creating report from Incident Console from Mid-Tier Ar Server 7.1 Mid-Tier 7.0 ITSM 7.0 I search for the incidents, select all e click Report in the Incident Console. I create a Report and I insert the qualificatione (ex:Status=Closed). But the qualification does not work and I get a list of all incidents. The qualification is omitted. What am I doing wrong? Thank' a lot. David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Upgrate to ITSM 7.6.
Hi, my customer needs to update the version of ITSM from 7.0 to 7.6. His current installation is: 7.1.00 Patch 007 200904160530 ITSM 7.0 Windows Server 2003. It is possible to make the upgrate on the same version? how? Thank you all. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Overlay and custom in 7.6.4
BPCU is intended to assist in the conversion during an upgrade process to v7.6.04 (or later) - and thus intended to be used once in the overall upgrade process. Simply put the process is (and I'm way oversimplifying this - follow the real documentation for all the actual steps): 1. Take a pre-7.6.04 system and load everything you wish to be present once the upgrade is complete. 2. Run BPCU to determine if there are any fields or objects that are illegal and must be corrected prior to the upgrade. 3. Correct the illegal fields (or determine if they are in fact 'legal' and note those to be bypassed by BPCU) 4. Upgrade to AR System 7.6.04 5. Run BPCU to convert the 7.0.03p9 or later applications to overlays and custom objects 6. Reload the original BMC applications so that your origin (base) objects are now BMC OOTB. 7. Upgrade your applications Once you do this, you'd really never want to run BPCU again. Any new objects that you import into the server will become custom or overlaid objects. And any upgrades of BMC products will only touch the origin (base) objects. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Monday, March 28, 2011 06:14 AM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 Why do you not import before upgrading to a 7.6.04 server? - Forms were not available to us at migration. Are we saying BPCU can not be used after migrating to 7.6.4 (did not see that mentioned anywhere). Atul Vohra -Original Message- From: Gadgil, Abhijeet [abhijeet_gad...@bmc.com] Date: 03/28/2011 09:09 AM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 BPCU utility is deemed to be used only as part of the upgrade steps Why do you not import before upgrading to a 7.6.04 server? If you do this before the server upgrade then BPCU will take care of converting such objects to custom as part of the documented upgrade steps Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Monday, March 28, 2011 5:53 PM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 But if you had had to convert the base to custom you could easily open the object in Best practice mode and use save as, the object will be created as custom Is there a way that this can be done using BPCU (?). I am having trouble getting it to run successfully. My case is - I imported form X from 7.6.3 version on to a 7.6.4 and want it to show as custom. But want to see if this can be done without manually going through each form and doing a save as. If BPCU is possible can I please get the command to run to change form X to custom? Also what would be in the hash file (so confused). Thanks Atul Vohra -Original Message- From: Gadgil, Abhijeet [abhijeet_gad...@bmc.com] Date: 03/24/2011 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 If you are in Best Practice View in Developer studio then you cannot convert a base (unmodified) object to a custom object with a right context menu option You can only convert it into an overlay using menu option convert to overlay But if you had had to convert the base to custom you could easily open the object in Best practice mode and use save as, the object will be created as custom You can always convert a custom object to a base object in dev studio using menu option viz., convert to base Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Thursday, March 24, 2011 9:33 PM To: arslist@ARSLIST.ORG Subject: Overlay and custom in 7.6.4 Hi, Is it possible to change a form in 7.6.4 form from unmodified to custom and vice versa? If yes then how? Regards Atul
Re: Overlay and custom in 7.6.4
David: Once you do this, you'd really never want to run BPCU again. Any new objects that you import into the server will become custom or overlaid objects. And any upgrades of BMC products will only touch the origin (base) objects. --- I imported some forms from 7.6.3 system in to 7.6.4 system and they came in as Unmodified. Am I missing something? They should have come in as 'custom'? Regards Atul Vohra -Original Message- From: Easter, David [david_eas...@bmc.com] Date: 03/28/2011 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 BPCU is intended to assist in the conversion during an upgrade process to v7.6.04 (or later) - and thus intended to be used once in the overall upgrade process. Simply put the process is (and I'm way oversimplifying this - follow the real documentation for all the actual steps): 1. Take a pre-7.6.04 system and load everything you wish to be present once the upgrade is complete. 2. Run BPCU to determine if there are any fields or objects that are illegal and must be corrected prior to the upgrade. 3. Correct the illegal fields (or determine if they are in fact 'legal' and note those to be bypassed by BPCU) 4. Upgrade to AR System 7.6.04 5. Run BPCU to convert the 7.0.03p9 or later applications to overlays and custom objects 6. Reload the original BMC applications so that your origin (base) objects are now BMC OOTB. 7. Upgrade your applications Once you do this, you'd really never want to run BPCU again. Any new objects that you import into the server will become custom or overlaid objects. And any upgrades of BMC products will only touch the origin (base) objects. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Monday, March 28, 2011 06:14 AM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 Why do you not import before upgrading to a 7.6.04 server? - Forms were not available to us at migration. Are we saying BPCU can not be used after migrating to 7.6.4 (did not see that mentioned anywhere). Atul Vohra -Original Message- From: Gadgil, Abhijeet [abhijeet_gad...@bmc.com] Date: 03/28/2011 09:09 AM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 BPCU utility is deemed to be used only as part of the upgrade steps Why do you not import before upgrading to a 7.6.04 server? If you do this before the server upgrade then BPCU will take care of converting such objects to custom as part of the documented upgrade steps Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Monday, March 28, 2011 5:53 PM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 But if you had had to convert the base to custom you could easily open the object in Best practice mode and use save as, the object will be created as custom Is there a way that this can be done using BPCU (?). I am having trouble getting it to run successfully. My case is - I imported form X from 7.6.3 version on to a 7.6.4 and want it to show as custom. But want to see if this can be done without manually going through each form and doing a save as. If BPCU is possible can I please get the command to run to change form X to custom? Also what would be in the hash file (so confused). Thanks Atul Vohra -Original Message- From: Gadgil, Abhijeet [abhijeet_gad...@bmc.com] Date: 03/24/2011 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 If you are in Best Practice View in Developer studio then you cannot convert a base (unmodified) object to a custom object with a right context menu option You can only convert it into an overlay using menu option convert to overlay But if you had had to convert the base to custom you could easily open the object in Best practice mode and use save as, the object will be created as custom You can always convert a custom object to a base object in dev studio using menu option viz., convert to base Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail
Re: Overlay and custom in 7.6.4
Hey, be glad you got them to come in at all. Based upon the belated information from David ... and load everything you wish to be present once the upgrade is complete. ...we moved the upgrade of Kinetic Request 4.0.03 to 5.0.1 (and theoretically the import of the alarmpoint integration applications) to NOW instead of after the ITSM 7.6.04 upgrade as we had planned - NOW being the point where we have upgraded AR on the Staging Server to 7.6.04 (21 Feb) and run the BPCU in -Prefix and Overlay modes (took from 22 Feb until 23 March to get that to work correctly since Support was absolutely CLUELESS) and were just starting to reconcile all of the overlays it created that it should not have. Upgrading Kinetic Request involves manually deleting whole ranges of forms and workflow, then re-importing them from .def files. When I try to import them in Developer Studio 7.6.04 (Best Practice Customization Mode), not all of them come in, and I get the error: Base and overlay object must be the same type.; KS_ACC_Attachment, 8861, ERROR (8861): Base and overlay object must be the same type.; KS_ACC_Attachment at com.bmc.arsys.apitransport.ApiProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.apitransport.ApiProxyJRpcBase.a(Unknown Source) at com.bmc.arsys.apitransport.ApiProxyJRpcBase.arCall(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARImport(Unknown Source) at com.bmc.arsys.api.ARServerUser.importDefFromFile(Unknown Source) at com.bmc.arsys.api.ARServerUser.importDefFromFile(Unknown Source) at com.bmc.arsys.apiext.definition.DefinitionImport.if(Unknown Source) at com.bmc.arsys.apiext.definition.DefinitionImport.importObjects(Unknown Source) at com.bmc.arsys.studio.ui.common.definition.DefinitionHelper$5.run(Unknown Source) at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54) I get the same basic thing from an attempt to import in the Admin Tool 7.1.00.002 (yes, at this point I AM getting desperate to find some process that actually works): Base and overlay object must be the same type.: KS_ACC_Attachment (ARERR 8861) Form does not exist on server : Invalid object or object name for overlay mode set (ARERR 303). Form does not exist on server : Invalid object or object name for overlay mode set (ARERR 303). Form does not exist on server : Invalid object or object name for overlay mode set (ARERR 303). Form does not exist on server : Invalid object or object name for overlay mode set (ARERR 303). Form does not exist on server : Invalid object or object name for overlay mode set (ARERR 303). Form does not exist on server : Invalid object or object name for overlay mode set (ARERR 303). Form does not exist on server : Invalid object or object name for overlay mode set (ARERR 303). Form does not exist on server : Invalid object or object name for overlay mode set (ARERR 303). Those that DO import are marked Custom, but if the system is recognizing this stuff as Custom, then overlays should not be involved at all!! I'm getting very close to bailing out on 7.6.04 entirely at this point, after losing a month to BPCU follies already. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Monday, March 28, 2011 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 David: Once you do this, you'd really never want to run BPCU again. Any new objects that you import into the server will become custom or overlaid objects. And any upgrades of BMC products will only touch the origin (base) objects. --- I imported some forms from 7.6.3 system in to 7.6.4 system and they came in as Unmodified. Am I missing something? They should have come in as 'custom'? Regards Atul Vohra -Original Message- From: Easter, David [david_eas...@bmc.com] Date: 03/28/2011 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 BPCU is intended to assist in the conversion during an upgrade process to v7.6.04 (or later) - and thus intended to be used once in the overall upgrade process. Simply put the process is (and I'm way oversimplifying this - follow the real documentation for all the actual steps): 1. Take a pre-7.6.04 system and load everything you wish to be present once the upgrade is complete. 2. Run BPCU to determine if there are any fields or objects that are illegal and must be corrected prior to the upgrade. 3. Correct the illegal fields (or determine if they are in fact 'legal' and note those to be bypassed by BPCU) 4. Upgrade to AR System 7.6.04 5. Run BPCU to convert the 7.0.03p9 or later applications to overlays and custom objects 6.
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Re: Overlay and custom in 7.6.4
Well, if I had KNOWN that this was a requirement, I would have. I did not think that this was true a month ago when I upgraded ARS on the staging server and jumped into the BPCU tar pit. Also, if the upgraded 7.6.04 system is going to refuse to import pre-7.6.04 definitions correctly (which I think I just proved with Kinetic Survey/Request 4.4 form definitions), then what do I do when the next version of KSR is released in a couple of weeks and it won't import either? Have you built 7.6.04 to where it is impossible to import a pre-7.6-04 application or definition from ANY source??? What about the 3rd party applications like alarmpoint (xmatters, whatever) that YOU (BMC) re-sell?? Their integration is (a) unlikely to import properly (imports as an application - no, I haven't tried it yet, it was next after KSR), and (b) unlikely to be updated any time soon based on their performance to date (their java client has never been updated to install or work on any Windows platform past 2003). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gadgil, Abhijeet Sent: Monday, March 28, 2011 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 BPCU utility is deemed to be used only as part of the upgrade steps Why do you not import before upgrading to a 7.6.04 server? If you do this before the server upgrade then BPCU will take care of converting such objects to custom as part of the documented upgrade steps Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Monday, March 28, 2011 5:53 PM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 But if you had had to convert the base to custom you could easily open the object in Best practice mode and use save as, the object will be created as custom Is there a way that this can be done using BPCU (?). I am having trouble getting it to run successfully. My case is - I imported form X from 7.6.3 version on to a 7.6.4 and want it to show as custom. But want to see if this can be done without manually going through each form and doing a save as. If BPCU is possible can I please get the command to run to change form X to custom? Also what would be in the hash file (so confused). Thanks Atul Vohra -Original Message- From: Gadgil, Abhijeet [abhijeet_gad...@bmc.com] Date: 03/24/2011 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 If you are in Best Practice View in Developer studio then you cannot convert a base (unmodified) object to a custom object with a right context menu option You can only convert it into an overlay using menu option convert to overlay But if you had had to convert the base to custom you could easily open the object in Best practice mode and use save as, the object will be created as custom You can always convert a custom object to a base object in dev studio using menu option viz., convert to base Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Thursday, March 24, 2011 9:33 PM To: arslist@ARSLIST.ORG Subject: Overlay and custom in 7.6.4 Hi, Is it possible to change a form in 7.6.4 form from unmodified to custom and vice versa? If yes then how? Regards Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Overlay and custom in 7.6.4
So... why should I use this again instead of relying on some good documentation of minimal customization? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Monday, March 28, 2011 4:08 PM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 Well, if I had KNOWN that this was a requirement, I would have. I did not think that this was true a month ago when I upgraded ARS on the staging server and jumped into the BPCU tar pit. Also, if the upgraded 7.6.04 system is going to refuse to import pre-7.6.04 definitions correctly (which I think I just proved with Kinetic Survey/Request 4.4 form definitions), then what do I do when the next version of KSR is released in a couple of weeks and it won't import either? Have you built 7.6.04 to where it is impossible to import a pre-7.6-04 application or definition from ANY source??? What about the 3rd party applications like alarmpoint (xmatters, whatever) that YOU (BMC) re-sell?? Their integration is (a) unlikely to import properly (imports as an application - no, I haven't tried it yet, it was next after KSR), and (b) unlikely to be updated any time soon based on their performance to date (their java client has never been updated to install or work on any Windows platform past 2003). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gadgil, Abhijeet Sent: Monday, March 28, 2011 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 BPCU utility is deemed to be used only as part of the upgrade steps Why do you not import before upgrading to a 7.6.04 server? If you do this before the server upgrade then BPCU will take care of converting such objects to custom as part of the documented upgrade steps Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Monday, March 28, 2011 5:53 PM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 But if you had had to convert the base to custom you could easily open the object in Best practice mode and use save as, the object will be created as custom Is there a way that this can be done using BPCU (?). I am having trouble getting it to run successfully. My case is - I imported form X from 7.6.3 version on to a 7.6.4 and want it to show as custom. But want to see if this can be done without manually going through each form and doing a save as. If BPCU is possible can I please get the command to run to change form X to custom? Also what would be in the hash file (so confused). Thanks Atul Vohra -Original Message- From: Gadgil, Abhijeet [abhijeet_gad...@bmc.com] Date: 03/24/2011 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 If you are in Best Practice View in Developer studio then you cannot convert a base (unmodified) object to a custom object with a right context menu option You can only convert it into an overlay using menu option convert to overlay But if you had had to convert the base to custom you could easily open the object in Best practice mode and use save as, the object will be created as custom You can always convert a custom object to a base object in dev studio using menu option viz., convert to base Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Thursday, March 24, 2011 9:33 PM To: arslist@ARSLIST.ORG Subject: Overlay and custom in 7.6.4 Hi, Is it possible to change a form in 7.6.4 form from unmodified to custom and vice versa? If yes then how? Regards Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the
Re: Overlay and custom in 7.6.4
Just as a follow-up, the two Alarmpoint integrations (ver. 2.2) for Incident and Change did in fact import in DevStudio 7.6.04, possibly because they are packaged as small deployable applications (182 total objects), but none of the objects come in as Custom - everything is Customization Type = Unmodified. I would HOPE that a subsequent run of the BPCU in Overlay mode would mark everything as Custom, but maybe it does not matter that much. I'm not sure if third party apps are going to be easier to maintain with Overlays, or with direct editing to the objects. I still need to resolve the issue with importing objects from Kinetic Request before I can proceed. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Monday, March 28, 2011 3:08 PM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 Well, if I had KNOWN that this was a requirement, I would have. I did not think that this was true a month ago when I upgraded ARS on the staging server and jumped into the BPCU tar pit. Also, if the upgraded 7.6.04 system is going to refuse to import pre-7.6.04 definitions correctly (which I think I just proved with Kinetic Survey/Request 4.4 form definitions), then what do I do when the next version of KSR is released in a couple of weeks and it won't import either? Have you built 7.6.04 to where it is impossible to import a pre-7.6-04 application or definition from ANY source??? What about the 3rd party applications like alarmpoint (xmatters, whatever) that YOU (BMC) re-sell?? Their integration is (a) unlikely to import properly (imports as an application - no, I haven't tried it yet, it was next after KSR), and (b) unlikely to be updated any time soon based on their performance to date (their java client has never been updated to install or work on any Windows platform past 2003). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gadgil, Abhijeet Sent: Monday, March 28, 2011 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 BPCU utility is deemed to be used only as part of the upgrade steps Why do you not import before upgrading to a 7.6.04 server? If you do this before the server upgrade then BPCU will take care of converting such objects to custom as part of the documented upgrade steps Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Monday, March 28, 2011 5:53 PM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 But if you had had to convert the base to custom you could easily open the object in Best practice mode and use save as, the object will be created as custom Is there a way that this can be done using BPCU (?). I am having trouble getting it to run successfully. My case is - I imported form X from 7.6.3 version on to a 7.6.4 and want it to show as custom. But want to see if this can be done without manually going through each form and doing a save as. If BPCU is possible can I please get the command to run to change form X to custom? Also what would be in the hash file (so confused). Thanks Atul Vohra -Original Message- From: Gadgil, Abhijeet [abhijeet_gad...@bmc.com] Date: 03/24/2011 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Overlay and custom in 7.6.4 If you are in Best Practice View in Developer studio then you cannot convert a base (unmodified) object to a custom object with a right context menu option You can only convert it into an overlay using menu option convert to overlay But if you had had to convert the base to custom you could easily open the object in Best practice mode and use save as, the object will be created as custom You can always convert a custom object to a base object in dev studio using menu option viz., convert to base Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc.
AUTO: Guru is in BBIL Training(29th - 31st Mar'2011) (returning 04/01/2011)
I am out of the office until 04/01/2011. Hi All, I have BBIL training planned to be conducted in IBM, Pune from Mar 29th to Mar 31st(3 days). So I would not be available for immediate responses during the day hours on these 3 days. However I will be connecting to IBM network after 6:00PM IST every day and will reply to your emails. Please reach out to me on my mobile only for urgent issues. During my absence please contact the following team members for any issues. Carphone Warehouse(Remedy) - Suneel Pallamreddy Hartford (Remedy) - Subbarao Kare/Jogi Ruben LobLaw, BP, SVM(Remedy) - Rajini K Sanapala/Praveen K Dwivedi/Rathika Kuppa GM (Remedy) - Mohana R Mamidi/Attili Srinivas IMPACT - Asvini Kanakadandila/ Karunakar Gouni Technical Writers Team - Harihara K Ananthanarayan/Shaun S Struggles All escalations should go to my manager Sunita Radhakrishnan @ 'sunra...@in.ibm.com'. I'm also available on my mobile @ +91-897 898 9843, for urgent issues. Thank you. Regards, Gurudev Ankam Note: This is an automated response to your message Re: Overlay and custom in 7.6.4 sent on 29/3/11 0:45:50. This is the only notification you will receive while this person is away. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Upgrade to ITSM 7.6.
I think ITSM needs to be on patch 009 for the upgrade utilities to work. Stuart Schon -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of team.rem...@libero.it Sent: Tuesday, 29 March 2011 03:17 To: arslist@ARSLIST.ORG Subject: Upgrate to ITSM 7.6. Hi, my customer needs to update the version of ITSM from 7.0 to 7.6. His current installation is: 7.1.00 Patch 007 200904160530 ITSM 7.0 Windows Server 2003. It is possible to make the upgrate on the same version? how? Thank you all. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Error encountered when executing BPCU (In Overlay mode).. Hash Ovelay feature
Hi Ahijeet, Its Best Practice Conversion Utility 7.6.04 Build 002 201101141059. Please find the extract of the file below-- == [2011-03-28 16:00:48] INFO - Best Practice Conversion Utility 7.6.04 Build 002 201101141059 Mon Mar 28 16:00:48.406 [2011-03-28 16:00:48] INFO - Processing command arguments : -o reportname_111 -m O -f C:\ee\bpcu7604_build002\OverlayHashFile.xml -u Demo -T 0 -x column [2011-03-28 16:00:48] INFO - Processing of command arguments completed == Best Regards, John Joseph Date: Mon, 28 Mar 2011 08:02:51 -0500 From: abhijeet_gad...@bmc.com Subject: Re: Error encountered when executing BPCU (In Overlay mode).. Hash Ovelay feature To: arslist@ARSLIST.ORG Which version of BPCU are you using? How to know the BPCU version that you are using? If you look at the bpcu.log the second statement in the log will be the version number Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Joseph Sent: Monday, March 28, 2011 4:20 PM To: arslist@ARSLIST.ORG Subject: Error encountered when executing BPCU (In Overlay mode).. Hash Ovelay feature ** Hi All, When I run the BPCU (in Overlay Mode) utility against an ITSM 7.0.3 environment, it gives the following error messages; Exception occured while hash generation for Views java.lang.ClassCastException: java.util.ArrayList at com.bmc.arsys.api.Value.getLongValue(Unknown Source) and ERROR - Exception occured while hash generation for Fields java.lang.ClassCastException: java.util.ArrayList at com.bmc.arsys.api.Value.getLongValue(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayPropValue(Unknown Source) An extract of the BPCU log is listed below. Additionally, there are many form objects in developer studio where the customized Type is Unmodified = [2011-03-28 13:02:11] INFO - Completed hash generation for Menus [2011-03-28 13:02:13] INFO - 31 web services retrieved from the server [2011-03-28 13:02:13] INFO - Completed hash generation for Web Services [2011-03-28 13:02:19] INFO - 871 filter guides retrieved from the server [2011-03-28 13:02:19] INFO - Completed hash generation for Filter Guides [2011-03-28 13:02:46] INFO - 2,092 forms retrieved from the server [2011-03-28 13:02:57] INFO - 1,889 active link guides retrieved from the server [2011-03-28 13:02:57] INFO - Completed hash generation for Active Link Guides [2011-03-28 13:02:58] INFO - 12,367 filters retrieved from the server [2011-03-28 13:03:21] INFO - 30,810 active links retrieved from the server [2011-03-28 13:03:23] INFO - Completed hash generation for Filters [2011-03-28 13:03:35] INFO - Completed hash generation for Active Links [2011-03-28 13:05:27] ERROR - Exception occured while hash generation for Views java.lang.ClassCastException: java.util.ArrayList at com.bmc.arsys.api.Value.getLongValue(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayPropValue(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayProps(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayProps(Unknown Source) at com.bmc.arsys.api.RpcHandConverter16.fromRpcArGetMultipleFields16Out(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetMultipleFields(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetListFieldObjects(Unknown Source) at com.bmc.arsys.api.ARServerUser.getListFieldObjects(Unknown Source) at com.bmc.arsys.artools.q.do(Unknown Source) at com.bmc.arsys.artools.ccu.d.if(Unknown Source) at com.bmc.arsys.artools.ccu.as.case(Unknown Source) at com.bmc.arsys.artools.ccu.as.try(Unknown Source) at com.bmc.arsys.artools.ccu.f.a(Unknown Source) at com.bmc.arsys.artools.ccu.as.case(Unknown Source) at com.bmc.arsys.artools.ccu.as.try(Unknown Source) at com.bmc.arsys.artools.ccu.as.call(Unknown Source) at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source) at java.util.concurrent.FutureTask.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) [2011-03-28 13:05:27] ERROR - Exception occured while hash generation for Fields java.lang.ClassCastException: java.util.ArrayList at com.bmc.arsys.api.Value.getLongValue(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayPropValue(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayProps(Unknown Source) at com.bmc.arsys.api.DisplayInstanceMap.fixARDisplayProps(Unknown
