Re: midtier itsm screen load times average time
We are still on ARS 7.5 patch7, ITSM 7.6.0 p1 with best practice views and web only users. The Incident Management Console takes 2 seconds or less to load and about 2 seconds to open individual ticket. I noticed that the IM Console takes twice longer to load in Remedy User . Have you go through Performance Tuning for BSM to tweak MT? From: Chowdhury, Tauf tauf.chowdh...@frx.com To: arslist@ARSLIST.ORG Sent: Sun, June 19, 2011 5:52:47 AM Subject: Re: midtier itsm screen load times average time ** We're on 7.6.04 and seeing similar times but we are on Classic View so it you can add a second for the redirect. The consoles really depend on how many requests are in the queue upon loading and what the default filter settings are. Ours are set to not show closed requests and then it's really up to the user. -Original Message- From: Action Request System discussion list(ARSList) on behalf of patchsk Sent: Sat 6/18/2011 7:53 PM To: arslist@ARSLIST.ORG Subject: midtier itsm screen load times average time We are on ITSM 7.6.03. We are seeing on the web New Incident, Search Incident, New Change, Search Change screens on average are taking 4 sec, this is after a complete midtier caching and user browser caching ( user already opened the screens few times before we take the time measurement). Incident Console, Change Consoles are taking 8 sec to load. Can others using ITSM 7/7.6.03/7.6.04 provide average times that they are seeing in their system. So that I can see if our performance is too slow or this is what others also seeing. I went through the BMC benchmark manual, but I am more interested to here from real users. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
9150: Error while opening the armonitor lock file
Hello, While restarting ARS 6.3, we are getting 9150 Error Error while opening the armonitor lock file. Please suggest what should be done to resolve this error. We have already checked that * multiple instances are not running from the same directory. * User restarting the machine has full permission on .lck file. * Deleting .lck file and then restarting the server. But none of the above approach has been successful. With Regards, Anuj Dua 199 6596 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Caught Exception: 'CurWFC' is null or not an object
Hello everyone, when trying to save your preferences by Remedy IT Service Management Console 6.3 I get an error. I use i.e. Ver 8.0.6001 Error Details Web page User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0;. NET CLR 2.0.50727;. NET CLR 3.0.04506.648;. NET CLR 3.5.21022;. NET CLR 3.0.4506.2152;. NET CLR 3.5.30729) Timestamp: Tue, 21 Jun 2011 12:35:00 UTC Caught Exception: 'CurWFC' is null or not an object Online: 10843 Character: 1 Code: 0 URI: http://xxx/arsys/resources/javascript/7.1.00 20Patch%% 20007% 20200904060530/ClientCore.js ideas? Thanks for the support they give me. sincerely Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Migrator 7.6.04 SP1
All: We have installed ARS and other packages 7.6.04 SP1 on Solaris/Oracle environment. We have an overlay form from pre SP1 and wanted to use the migrator to see the difference between SP1 form and our overlay version. From what I see migrator does not look at overlays. I tried exporting the def file of the overlay form and convert it in to migrator file but it did not identify the form. Not sure if I am missing something or we can not use migrator to compare the overlay version. Any help or suggestion would be appreciated. Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
track user usage
I am in need to track when 2 particular users login to Remedy. I want to at least be able to log date and time when login occurs (log out info would be cool too). Is this possible in my version of ARS?? ARS 7.1 / ITSM 7.0.03 Thanks, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: track user usage
Marcelo, To do it in your version of Remedy, you must turn on your user.log file and parse apart the log to find that information. If you upgrade to 7.5, they have built in logging for 'write' licenses that you can turn onbut not read only...you still need to use logs to track read licenses -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Monday, June 20, 2011 2:16 PM To: arslist@ARSLIST.ORG Subject: track user usage I am in need to track when 2 particular users login to Remedy. I want to at least be able to log date and time when login occurs (log out info would be cool too). Is this possible in my version of ARS?? ARS 7.1 / ITSM 7.0.03 Thanks, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Problem with Status History in .NET API
Hi list, Working in C#, I am trying to merge a record, including the status history in the list of updated fields. I create a FieldValueList: BMC.ARSystem.FieldValueList fieldValueList = new BMC.ARSystem.FieldValueList(); At one point, I execute the following statements: BMC.ARSystem.FieldValueList entry = _server.GetEntry(currentSchemaName, entryId); BMC.ARSystem.StatusHistory sh = (BMC.ARSystem.StatusHistory)entry[15]; fieldValueList.Add(15, sh); I Check that sh is a Status History object containing the expected values. After the Add statement, I check the value of fieldValueList[15]. It is set to System.DBNull !! Does anyone know the reason why I cannot set the Status History when trying to do a merge operation ? Thanks André ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ADM:Test please ignore
We are slowly getting closer to the replacement machine, Afraid there is still a couple of weeks more of the flakiness. 12:00EST ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: track user usage
Hi, This info is stored in the user-log, just turn it on. In recent versions of Remedy, version 7.5 I think, you can redirect the log data to a form instead. You can also turn on session tracking in recent version, where one record per user-session per application is created, but that has not proven to be as dependable as the good old user-log. You can also use the award-winning RRR|License to help with this. You can drill down on individual users and get a nice report of when they login/logout: http://rrr.se/tmp/rrrLicSession.html The above sample shows a user that has FIXED licenses for AR System and Incident, and a FLOAT license for Asset. Four log files has been combined, as this was a server group with four servers. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I am in need to track when 2 particular users login to Remedy. I want to at least be able to log date and time when login occurs (log out info would be cool too). Is this possible in my version of ARS?? ARS 7.1 / ITSM 7.0.03 Thanks, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 9150: Error while opening the armonitor lock file
What Operating System? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anuj DUA Sent: Tuesday, June 21, 2011 4:53 AM To: arslist@ARSLIST.ORG Subject: 9150: Error while opening the armonitor lock file ** Hello, While restarting ARS 6.3, we are getting 9150 Error Error while opening the armonitor lock file. Please suggest what should be done to resolve this error. We have already checked that * multiple instances are not running from the same directory. * User restarting the machine has full permission on .lck file. * Deleting .lck file and then restarting the server. But none of the above approach has been successful. With Regards, Anuj Dua 199 6596 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
AIE 'Test Connection' Issue
Hi, I am facing the issues while using the AIE 'Test Connection'. Followed steps: -AIE Console -In the 'Connections' - SQL - Entered the SQL DB severe details like Server, Database, Username/ password -Click on 'Test Connection' -'Get Result' will appear -Click on 'Get Result', an ARNote will come up: SQL Rule Helper utility is busy verifying the Data Store Connection + Workflow Name(AL) Some workflows (guides) are firing and throwing this note. After sometime, no output and we can perform any other activity on User tool. BUT At the server end, the arerror log used to fill up with the following lines in every hour and finally stopped the server: Mon Jun 20 09:06:59 2011 : Action Request System(R) Server Version 7.5.00 Patch 006 201007180200 (c) Copyright 1991-2009 BMC Software, Inc. Mon Jun 20 09:07:03 2011 390600 : SQL database is not available -- will retry connection (ARNOTE 590) Mon Jun 20 09:07:03 2011 ORA-12541: TNS:no listener --- -- Mon Jun 20 09:34:27 2011 390600 : Cannot initialize contact with SQL database (ARERR 551) Mon Jun 20 09:34:27 2011 Stop server Mon Jun 20 09:34:27 2011 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) When trying to restart the arserver, it is not coming up. Environment: Action Request System(R) Server Version 7.5.00 Patch 006 on Windows Oracle DB on Unix External DB for AIE: SQL Did anyone ever faced the same challenge if configuring AIE? Any solution. Thanks, Sachin This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: inline error messages.
Thanks for the information to all that have responded. On 6/20/2011 9:34 AM, Brock, Anne wrote: Good posting from Dave Easter on Bmc.dn for this https://communities.bmc.com/communities/message/185795#185795 The option is configurable for system generated messages. Refer to Chapter 6 Configuring servers and clients in: BMC Remedy Action Request System 7.6.04 Configuration Guide User Prompt Bar For Specifies whether system messages appear in the prompt bar or a pop-up box. The options are: Notes and Warnings (default)-Notes and warnings will appear in the prompt bar, but Errors will appear in a pop-up box. All System Messages-All system messages will appear in the prompt bar. None, Show in Popup-No messages will appear in a prompt bar. Instead, all messages will appear in a pop-up box. Anne Brock Principal SC BMC Software -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Monday, June 20, 2011 7:05 AM To: arslist@ARSLIST.ORG Subject: Re: inline error messages. Look at the Server Information - Configuration - Use Prompt Bar for: selection. I have not studied it, but that is probably what they are talking about. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Randy Evans Sent: Sunday, June 19, 2011 6:12 PM To: arslist@ARSLIST.ORG Subject: inline error messages. Some of our non-technical people went to the Chicago RUG a few weeks back. They came back wanting inline error messages instead of pop-ups. The way they are describing it is that it's a server setting or application setting. I've looked around and can't find it in 7.6.04 does anyone know where it is? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Getting error: BMCATRIUM_NGIE000204: Error getting data stores
We are trying to manage our AI data stores via the Atrium Core Console - Integrator (7.6.04 SP1). When we click on the Manage Data Stores button we receive the following error: *BMCATRIUM_NGIE000204: Error getting data stores. Screen print: https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-191885-18198/AI_DatastoreError.png * It worked fine for a few days after the 7.6.04 upgrade. Using the AI User' Guide I found that the Carte process was not running on the AR/AI server. Using the instructions I started it from the command line and verified the kettle web interface is accessible but the Atrium console still throws the error. Does anybody know what might be going wrong here? Here is the full error: Error occurred while executing BaseConnector.getConnectorListFromRep at com.bmc.atrium.ngie.connector.BaseConnector.getConnectorListFromRep(Unknown Source) at com.bmc.atrium.lcds.ngie.NGIEDataSourceConfigurationPentahoService.getDataSources(NGIEDataSourceConfigurationPentahoService.java:83) at com.bmc.atrium.lcds.ngie.NGIEService.getDataSources(NGIEService.java:170) at sun.reflect.GeneratedMethodAccessor1078.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at flex.messaging.services.remoting.adapters.JavaAdapter.invoke(JavaAdapter.java:421) at flex.messaging.services.RemotingService.serviceMessage(RemotingService.java:183) at flex.messaging.MessageBroker.routeMessageToService(MessageBroker.java:1503) at flex.messaging.endpoints.AbstractEndpoint.serviceMessage(AbstractEndpoint.java:884) at flex.messaging.endpoints.amf.MessageBrokerFilter.invoke(MessageBrokerFilter.java:121) at flex.messaging.endpoints.amf.LegacyFilter.invoke(LegacyFilter.java:158) at flex.messaging.endpoints.amf.SessionFilter.invoke(SessionFilter.java:44) at flex.messaging.endpoints.amf.BatchProcessFilter.invoke(BatchProcessFilter.java:67) at flex.messaging.endpoints.amf.SerializationFilter.invoke(SerializationFilter.java:146) at flex.messaging.endpoints.BaseHTTPEndpoint.service(BaseHTTPEndpoint.java:278) at flex.messaging.MessageBrokerServlet.service(MessageBrokerServlet.java:322) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at com.bmc.atrium.web.AtriumServletDispatcher.dispatch(AtriumServletDispatcher.java:209) at com.bmc.atrium.midtier.RealAtriumWidgetPlugin.dispatchServlet(RealAtriumWidgetPlugin.java:227) at com.bmc.atrium.midtier.RealAtriumWidgetPlugin.processRequest(RealAtriumWidgetPlugin.java:141) at com.bmc.atrium.modulelauncher.AtriumWidgetPlugin.processRequest(AtriumWidgetPlugin.java:103) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:637) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) at org.apache.coyote.http11.Http11AprProcessor.process(Http11AprProcessor.java:859) at org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler.process(Http11AprProtocol.java:574) at org.apache.tomcat.util.net.AprEndpoint$Worker.run(AprEndpoint.java:1527) at java.lang.Thread.run(Unknown Source) Thanks, Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: AIE 'Test Connection' Issue
ARERR 551 to the best of my knowledge is the native database server not available – meaning the SQL database that the AR System database resides on.. Something is killing your local database server or its client connection. It may possibly be even a network issue between the AR Server and the Database server.. Why do you suspect it has anything to do with the AIE which may be running a job on some foreign database? Joe From: Sachin Verma Sent: Monday, June 20, 2011 12:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: AIE 'Test Connection' Issue ** Hi, I am facing the issues while using the AIE ‘Test Connection’. Followed steps: -AIE Console -In the ‘Connections’ - SQL - Entered the SQL DB severe details like Server, Database, Username/ password -Click on ‘Test Connection’ -’Get Result’ will appear -Click on ‘Get Result’, an ARNote will come up: SQL Rule Helper utility is busy verifying the Data Store Connection + Workflow Name(AL) Some workflows (guides) are firing and throwing this note. After sometime, no output and we can perform any other activity on User tool. BUT…. At the server end, the arerror log used to fill up with the following lines in every hour and finally stopped the server: Mon Jun 20 09:06:59 2011 : Action Request System(R) Server Version 7.5.00 Patch 006 201007180200 (c) Copyright 1991-2009 BMC Software, Inc. Mon Jun 20 09:07:03 2011 390600 : SQL database is not available -- will retry connection (ARNOTE 590) Mon Jun 20 09:07:03 2011 ORA-12541: TNS:no listener --- -- Mon Jun 20 09:34:27 2011 390600 : Cannot initialize contact with SQL database (ARERR 551) Mon Jun 20 09:34:27 2011 Stop server Mon Jun 20 09:34:27 2011 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) When trying to restart the arserver, it is not coming up. Environment: Action Request System(R) Server Version 7.5.00 Patch 006 on Windows Oracle DB on Unix External DB for AIE: SQL Did anyone ever faced the same challenge if configuring AIE? Any solution. Thanks, Sachin This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: inline error messages.
testing...sorry and please ignore. On Sun, Jun 19, 2011 at 7:12 PM, Randy Evans lilbear63_2...@yahoo.comwrote: Some of our non-technical people went to the Chicago RUG a few weeks back. They came back wanting inline error messages instead of pop-ups. The way they are describing it is that it's a server setting or application setting. I've looked around and can't find it in 7.6.04 does anyone know where it is? __**__** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
JOB: Remedy Eng/Admin with TS - Pentagon
We are desperately in need to fill in two positions for individuals who are cleared. One of the position would be someone who can lead big projects, a technical lead and another would be someone who is more junior but have experience in gathering requirements and participate in work group session, having experience in building the process flow charts is a plus. If you are interested please contact me offline, responding to this email or at wangs...@gmail.com This program is being manage by a well known company with great benefits. Thank you all for your time and consideration. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
JOB: Remedy Eng/Admin with TS
We are desperately in need to fill in two positions for individuals who are cleared. One of the position would be someone who can lead big projects, a technical lead and another would be someone who is more junior but have experience in gathering requirements and build work group session, having experience in building the process flow charts is a plus. If you are interested please contact me offline, responding to this email or at wangs...@gmail.com This program is being manage by a well known company with great benefits. Thank you all for your time. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
JOB: Remedy Developer in Dallas,TX
All, There is a current opening for a Mid Level Remedy Developer in Dallas, TX for 6 months with a possibility of further extension. Email me offline for the requirements and rate if you're interested. Best Regards, Dipen Patel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Migrator 7.6.04 SP1 - Resend
Did not see this email being distributed - Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Problem with Status History in .NET API
Because you uncovered a defect or missing functionality in this API :-)
Seriously, indeed, you have found a defect. Currently .NET API is not handling
assigning a status history value *unless* supplied as a string (i.e. an encoded
format string value). However unfortunately the utility method (within
StatusHistory class in this API) for encoding the status history is marked
internal, so I am attaching a simple implementation of this method for your
convenience:
/// summary
/// Encode the status history content to string representation as per AR
System data file encoding scheme
/// /summary
/// returns/returns
string Encode(StatusHistory sh)
{
string encoded = ;
System.DateTime unixEpoch = new System.DateTime(1970, 1, 1, 0, 0, 0);
foreach (StatusHistoryItem item in sh)
{
if (item.Time != System.DateTime.MaxValue)
{
System.TimeSpan span = item.Time - unixEpoch;
encoded += span.TotalSeconds;
encoded += (char)4;
encoded += item.User;
}
encoded += (char)3;
}
return encoded;
}
Now, paste this method in your class convert your status history value
addition to this statement below:
(BMC.ARSystem.StatusHistory)entry[15];
fieldValueList.Add(15, Encode(sh));
See how it behaves now
HTH
Appajee
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of André Delcroix
Sent: Tuesday, June 21, 2011 2:47 AM
To: arslist@ARSLIST.ORG
Subject: Problem with Status History in .NET API
Hi list,
Working in C#, I am trying to merge a record, including the status
history in the list of updated fields.
I create a FieldValueList:
BMC.ARSystem.FieldValueList fieldValueList = new
BMC.ARSystem.FieldValueList();
At one point, I execute the following statements:
BMC.ARSystem.FieldValueList entry =
_server.GetEntry(currentSchemaName, entryId);
BMC.ARSystem.StatusHistory sh =
(BMC.ARSystem.StatusHistory)entry[15];
fieldValueList.Add(15, sh);
I Check that sh is a Status History object containing the expected values.
After the Add statement, I check the value of fieldValueList[15]. It is
set to System.DBNull !!
Does anyone know the reason why I cannot set the Status History when
trying to do a merge operation ?
Thanks
André
___
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___
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JOB: Remedy Eng/Admin with TS - Pentagon
We are desperately in need to fill in two positions for individuals who are cleared. One of the position would be someone who can lead big projects, a technical lead and another would be someone who is more junior but have experience in gathering requirements and build work group session, having experience in building the process flow charts is a plus. If you are interested please contact me offline, responding to this email or at wangs...@gmail.com This program is being manage by a well known company with great benefits. Thank you all for your time. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Migrator 7.6.04 SP1
All: We have installed ARS and other packages 7.6.04 SP1 on Solaris/Oracle environment. We have an overlay form from pre SP1 and wanted to use the migrator to see the difference between SP1 form and our overlay version. From what I see migrator does not look at overlays. I tried exporting the def file of the overlay form and convert it in to migrator file but it did not identify the form. Not sure if I am missing something or we can not use migrator to compare the overlay version. -- Issue 2: Server 1(7.6.04 SP1) - Form: X Server 2 (7.6.04) - Form X with overlay I am not able to migrate or import form X from Server 1 to Server 2 - keeps complaining that object is reserved by other users. I have checked and they are NOT reserved. Any help or suggestion would be appreciated. Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Migrator 7.6.04 SP1
Atul, This is definitely referenced in the Migrator manual, as well as, I believe, in the Upgrade instructions for 7.6.04. Look for something that says Map Overlay to Base. Good luck, Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Tuesday, June 21, 2011 7:50 AM To: arslist@ARSLIST.ORG Subject: Migrator 7.6.04 SP1 All: We have installed ARS and other packages 7.6.04 SP1 on Solaris/Oracle environment. We have an overlay form from pre SP1 and wanted to use the migrator to see the difference between SP1 form and our overlay version. From what I see migrator does not look at overlays. I tried exporting the def file of the overlay form and convert it in to migrator file but it did not identify the form. Not sure if I am missing something or we can not use migrator to compare the overlay version. Any help or suggestion would be appreciated. Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Migrator 7.6.04 SP1
Thanks Matt - Found the section. Atul -Original Message- From: Matt Reinfeldt [arsl...@mattreinfeldt.com] Date: 06/21/2011 01:04 PM To: arslist@ARSLIST.ORG Subject: Re: Migrator 7.6.04 SP1 Atul, This is definitely referenced in the Migrator manual, as well as, I believe, in the Upgrade instructions for 7.6.04. Look for something that says Map Overlay to Base. Good luck, Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Tuesday, June 21, 2011 7:50 AM To: arslist@ARSLIST.ORG Subject: Migrator 7.6.04 SP1 All: We have installed ARS and other packages 7.6.04 SP1 on Solaris/Oracle environment. We have an overlay form from pre SP1 and wanted to use the migrator to see the difference between SP1 form and our overlay version. From what I see migrator does not look at overlays. I tried exporting the def file of the overlay form and convert it in to migrator file but it did not identify the form. Not sure if I am missing something or we can not use migrator to compare the overlay version. Any help or suggestion would be appreciated. Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
changing the next Field ID -- team wants to know
I have some Team Members who want to set Field ID;s -- unique for them.. --- 3 Virtuals, with 3 different Admins.. each admin will have their beginning point of the FeildID's vice the 536XXX 777 would be joe 888 would be pete 999 would freddy Anyone do this.. is it as simple as arschema set nextfieldid = '75000'; ? -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: changing the next Field ID -- team wants to know
Just build a custom form that looks at $USER$ and assigns the nextId from the form with a prefix set by the workflow. Rick On Mon, Jun 20, 2011 at 9:17 AM, patrick zandi remedy...@gmail.com wrote: ** I have some Team Members who want to set Field ID;s -- unique for them.. --- 3 Virtuals, with 3 different Admins.. each admin will have their beginning point of the FeildID's vice the 536XXX 777 would be joe 888 would be pete 999 would freddy Anyone do this.. is it as simple as arschema set nextfieldid = '75000'; ? -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: changing the next Field ID -- team wants to know
Dev Studio fires workflow? Guess I learned my something new for today On Tue, 21 Jun 2011 10:41:00 -0700, Rick Cook remedyr...@gmail.com wrote: Just build a custom form that looks at $USER$ and assigns the nextId from the form with a prefix set by the workflow. Rick On Mon, Jun 20, 2011 at 9:17 AM, patrick zandi remedy...@gmail.com wrote: ** I have some Team Members who want to set Field ID;s -- unique for them.. --- 3 Virtuals, with 3 different Admins.. each admin will have their beginning point of the FeildID's vice the 536XXX 777 would be joe 888 would be pete 999 would freddy Anyone do this.. is it as simple as arschema set nextfieldid = '75000'; ? -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Cloud 2.0
Hi Folks Any one into CLM 2.0 support or Development please share your mail ids we will form a team thanks Uday ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: changing the next Field ID -- team wants to know
While field ID's are one way to recognize who done what, its my opinion that the best use of ranges is to identify what application or module or type of data a field might belong to.. For eg 750xx1xxx to 750xx2 would be fields pertaining to lets say Sales Order application... A better way to manage who done what is to have their signatures in the Change History. This way (assuming that they do leverage the use of change history) you can keep track of changes done and by who for e.g. if a field was created by Joe as a Optional field last year but this year Joe made it Required on January and then Freddy changed its field label to XYZ on Feb.. If they want accountability they would have to accept some discipline and leverage the use of something like Change History which I think is best suited for tracking purposes right from the inception of an object to its extinction.. Joe -Original Message- From: pritch Sent: Tuesday, June 21, 2011 1:43 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: changing the next Field ID -- team wants to know Dev Studio fires workflow? Guess I learned my something new for today On Tue, 21 Jun 2011 10:41:00 -0700, Rick Cook remedyr...@gmail.com wrote: Just build a custom form that looks at $USER$ and assigns the nextId from the form with a prefix set by the workflow. Rick On Mon, Jun 20, 2011 at 9:17 AM, patrick zandi remedy...@gmail.com wrote: ** I have some Team Members who want to set Field ID;s -- unique for them.. --- 3 Virtuals, with 3 different Admins.. each admin will have their beginning point of the FeildID's vice the 536XXX 777 would be joe 888 would be pete 999 would freddy Anyone do this.. is it as simple as arschema set nextfieldid = '75000'; ? -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: New Product Catalog Data Import - Disappointed!
Some of your observations about Product Catalog data are true. When we analyzed the issue retrospectively, QA spent most energy to verify the update gets installed successfully in customer environments and there was less focus on verifying the quality of the content. Effective measures are now in place to ensure quality of data being shipped. Based on the feedback we received from the field, BMC has now withdrawn the data update and is in process of making corrections to it. Availability of corrected data would be announced separately. I have added comments below to give more clarity on the data update. Data has the first character as upper case and the rest as lower. This means that we see companies like Bmc, Ibm, Hp, etc. The product name data is also the same. For reports this won't look good. Agree. We are in process of correcting it. Then there are exceptions and possible duplicates such as the inclusion of both 'Network associates' and 'Networks Associates' (note the capital 'A'). Agree. This should have been captured as alias. Although open to debate the customer here thinks the normalisation aliases are the wrong way around for companies like BMC (BMC Software converts to BMC), HP (Hewlett-Packard converts to Hp), etc. As rightly pointed out, this could be debatable what is manufacturer name and what should be alias for manufacturer. As a thumb rule, we will refer manufacturer name with commonly used name like HP for Hewlett-Packard. But again, BMC could have been better captured as BMC Software. The Tier 1-3 values are all the same. A suggestion of possible values would have been good. This is under way. We have taken ITSM best practices to add categorization to each product. v2 and onwards, all the data updates will have this information for all the products. The data only includes Product class data. The opportunity to include other classes has been missed (but I hope will come later). For the short/medium term (next 12-24 months), we will focus on Software titles only. We dont plan to add any Hardware/Networking product details in data updates any soon. In addition, we are also trying to simplify the install process for this PC data updates. Currently it involves lot of manual steps. Rahul Vedak, Manager of Product Management, Atrium CMDB, BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Weird issue with ARS 7.5
Good afternoon, Our disaster recovery location recently changed, and as a result our backup servers were all moved. As I tested ARS to see if it is working correctly after the move, AR System would not start correctly. In the arerror.log everything looked fine, it gave the normal startup message, but then suddenly died with no error message appearing there. However, when I look in Event Viewer I see the message, AR System Server unable to create (390600, 0) for TCP. I've tried comparing everything I can to the production box this mirrors and it seems all correct, nothing has changed as far as I can tell software-wise. I looked for hard drive problems, and I compared the database to my production database and the settings are identical. If anyone has any suggestions, I would greatly appreciate it. I am on ARS 7.5 p4, Windows Server 2003, SQL Server 2005. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
JOB: Remedy Engineer with TS - Pentagon
We are looking for an experience Remedy Solution Architect. The role of responsibilities include, ability to develop and administrate ARS/ITSM applications, but not limited to performing administrator task such as maintaining the ITSM foundation data, configuring OOTB applications and generate reports in Analytic, Excel, or Crystal. Candidate should have an in depth knowledge of ARS objects workflows and have experience in doing data and AR schema migration, as well as past experience on working with CMDB in extending the data model, populating and reconcile the CMDB data. The individual should have at least 5-10 years of experience working directly with Remedy as a developer or engineer. Having an ability to work well with others and the team and the ability to lead and succeed on a big project with minimum guidance. Experience working with the military is a plus. If you are interested please contact me offline at wangs...@gmail.com Thank you for your consideration. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Weird issue with ARS 7.5
Shawn, Start the server in a startup debug mode. That way you would be able to see more finer logs a startup log file that will be created in the server directory.. To do this you need to add the flag –d to the AR Server startup line in the armonitor.cfg file. Hopefully you’ll have more on there.. Joe From: Pierson, Shawn Sent: Monday, June 20, 2011 5:14 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Weird issue with ARS 7.5 ** Good afternoon, Our disaster recovery location recently changed, and as a result our backup servers were all moved. As I tested ARS to see if it is working correctly after the move, AR System would not start correctly. In the arerror.log everything looked fine, it gave the normal startup message, but then suddenly died with no error message appearing there. However, when I look in Event Viewer I see the message, “AR System Server unable to create (390600, 0) for TCP.” I’ve tried comparing everything I can to the production box this mirrors and it seems all correct, nothing has changed as far as I can tell software-wise. I looked for hard drive problems, and I compared the database to my production database and the settings are identical. If anyone has any suggestions, I would greatly appreciate it. I am on ARS 7.5 p4, Windows Server 2003, SQL Server 2005. Thanks, Shawn Pierson Remedy Developer | Southern Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: changing the next Field ID -- team wants to know
Expanding on the Change History field, I have gotten into the habit of typing Created anytime create a new object. This gives me a reference as to when the object was created and by who. I like created because I can click into the Change History with my right hand and type it with the left hand. Jason On Jun 21, 2011 11:13 AM, Joe Martin Dapos;Souza jdso...@shyle.net wrote: While field ID's are one way to recognize who done what, its my opinion that the best use of ranges is to identify what application or module or type of data a field might belong to.. For eg 750xx1xxx to 750xx2 would be fields pertaining to lets say Sales Order application... A better way to manage who done what is to have their signatures in the Change History. This way (assuming that they do leverage the use of change history) you can keep track of changes done and by who for e.g. if a field was created by Joe as a Optional field last year but this year Joe made it Required on January and then Freddy changed its field label to XYZ on Feb.. If they want accountability they would have to accept some discipline and leverage the use of something like Change History which I think is best suited for tracking purposes right from the inception of an object to its extinction.. Joe -Original Message- From: pritch Sent: Tuesday, June 21, 2011 1:43 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: changing the next Field ID -- team wants to know Dev Studio fires workflow? Guess I learned my something new for today On Tue, 21 Jun 2011 10:41:00 -0700, Rick Cook remedyr...@gmail.com wrote: Just build a custom form that looks at $USER$ and assigns the nextId from the form with a prefix set by the workflow. Rick On Mon, Jun 20, 2011 at 9:17 AM, patrick zandi remedy...@gmail.com wrote: ** I have some Team Members who want to set Field ID;s -- unique for them.. --- 3 Virtuals, with 3 different Admins.. each admin will have their beginning point of the FeildID's vice the 536XXX 777 would be joe 888 would be pete 999 would freddy Anyone do this.. is it as simple as arschema set nextfieldid = '75000'; ? -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: changing the next Field ID -- team wants to know
For us it's not a matter of knowing 'who did what'. Since they are VM images, everyone is working on separate copies which then get's merged via passing of def files. If we don't use range of field ID's, we end up with all sorts of conflicts when we merge the forms / workflow. On Tue, 21 Jun 2011 13:09:26 -0700, Jason Miller jason.mil...@gmail.com wrote: Expanding on the Change History field, I have gotten into the habit of typing Created anytime create a new object. This gives me a reference as to when the object was created and by who. I like created because I can click into the Change History with my right hand and type it with the left hand. Jason On Jun 21, 2011 11:13 AM, Joe Martin Dapos;Souza jdso...@shyle.net wrote: While field ID's are one way to recognize who done what, its my opinion that the best use of ranges is to identify what application or module or type of data a field might belong to.. For eg 750xx1xxx to 750xx2 would be fields pertaining to lets say Sales Order application... A better way to manage who done what is to have their signatures in the Change History. This way (assuming that they do leverage the use of change history) you can keep track of changes done and by who for e.g. if a field was created by Joe as a Optional field last year but this year Joe made it Required on January and then Freddy changed its field label to XYZ on Feb.. If they want accountability they would have to accept some discipline and leverage the use of something like Change History which I think is best suited for tracking purposes right from the inception of an object to its extinction.. Joe -Original Message- From: pritch Sent: Tuesday, June 21, 2011 1:43 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: changing the next Field ID -- team wants to know Dev Studio fires workflow? Guess I learned my something new for today On Tue, 21 Jun 2011 10:41:00 -0700, Rick Cook remedyr...@gmail.com wrote: Just build a custom form that looks at $USER$ and assigns the nextId from the form with a prefix set by the workflow. Rick On Mon, Jun 20, 2011 at 9:17 AM, patrick zandi remedy...@gmail.com wrote: ** I have some Team Members who want to set Field ID;s -- unique for them.. --- 3 Virtuals, with 3 different Admins.. each admin will have their beginning point of the FeildID's vice the 536XXX 777 would be joe 888 would be pete 999 would freddy Anyone do this.. is it as simple as arschema set nextfieldid = '75000'; ? -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: changing the next Field ID -- team wants to know
Pritch, To handle that scenario we have a Field ID generator form on one of our boxes that every developer uses when creating fields, it gives them the 'next' in a line, this prevents us from having that 'merge' issue that you described. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Tuesday, June 21, 2011 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: changing the next Field ID -- team wants to know For us it's not a matter of knowing 'who did what'. Since they are VM images, everyone is working on separate copies which then get's merged via passing of def files. If we don't use range of field ID's, we end up with all sorts of conflicts when we merge the forms / workflow. On Tue, 21 Jun 2011 13:09:26 -0700, Jason Miller jason.mil...@gmail.com wrote: Expanding on the Change History field, I have gotten into the habit of typing Created anytime create a new object. This gives me a reference as to when the object was created and by who. I like created because I can click into the Change History with my right hand and type it with the left hand. Jason On Jun 21, 2011 11:13 AM, Joe Martin Dapos;Souza jdso...@shyle.net wrote: While field ID's are one way to recognize who done what, its my opinion that the best use of ranges is to identify what application or module or type of data a field might belong to.. For eg 750xx1xxx to 750xx2 would be fields pertaining to lets say Sales Order application... A better way to manage who done what is to have their signatures in the Change History. This way (assuming that they do leverage the use of change history) you can keep track of changes done and by who for e.g. if a field was created by Joe as a Optional field last year but this year Joe made it Required on January and then Freddy changed its field label to XYZ on Feb.. If they want accountability they would have to accept some discipline and leverage the use of something like Change History which I think is best suited for tracking purposes right from the inception of an object to its extinction.. Joe -Original Message- From: pritch Sent: Tuesday, June 21, 2011 1:43 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: changing the next Field ID -- team wants to know Dev Studio fires workflow? Guess I learned my something new for today On Tue, 21 Jun 2011 10:41:00 -0700, Rick Cook remedyr...@gmail.com wrote: Just build a custom form that looks at $USER$ and assigns the nextId from the form with a prefix set by the workflow. Rick On Mon, Jun 20, 2011 at 9:17 AM, patrick zandi remedy...@gmail.com wrote: ** I have some Team Members who want to set Field ID;s -- unique for them.. --- 3 Virtuals, with 3 different Admins.. each admin will have their beginning point of the FeildID's vice the 536XXX 777 would be joe 888 would be pete 999 would freddy Anyone do this.. is it as simple as arschema set nextfieldid = '75000'; ? -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Question on Web Inf Change
Using the web client, my folks are approving (or rejecting) requests. The approval is recorded and processed by the approval server. The users do not think the approval went through since it doesn't update the status on their screen. I do have them refreshing their screen to see the status update has been processed or the next approver in line has been generated. Here's my question: Is there a way to send an event from the server to the client and have the screen refresh once the approval is processed? About the only way I've thought of is to open a window saying something to the effect of 'approval being processed, please wait' and go into a loop checking to see that the approval is processed and then refresh the screen via an event from the open window to the previous one. Am I missing the obvious? Has anyone come up with a way to get the screen on the web client to refresh after an approval takes place? thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Weird issue with ARS 7.5
Shawn, This sounds like the same problem I had last week. Working with our VAR (Fusion) we traced it down to a change in the Legato Networker program which had nicked the portmapper threads. Check with netstat (or something similar) to see if anything has grabbed port 111. Also check to see if the AR System portmap service is running. I can't remember all the details and it is after hours here. If the ARS portmapper service isn't running they you may have to re-install (we went from patch 3 to 7). Hope this helps, Ian Trimnell Open University, UK Sent from my mobile device. On 21 Jun 2011, at 20:03, Pierson, Shawn shawn.pier...@sug.commailto:shawn.pier...@sug.com wrote: ** Good afternoon, Our disaster recovery location recently changed, and as a result our backup servers were all moved. As I tested ARS to see if it is working correctly after the move, AR System would not start correctly. In the arerror.log everything looked fine, it gave the normal startup message, but then suddenly died with no error message appearing there. However, when I look in Event Viewer I see the message, “AR System Server unable to create (390600, 0) for TCP.” I’ve tried comparing everything I can to the production box this mirrors and it seems all correct, nothing has changed as far as I can tell software-wise. I looked for hard drive problems, and I compared the database to my production database and the settings are identical. If anyone has any suggestions, I would greatly appreciate it. I am on ARS 7.5 p4, Windows Server 2003, SQL Server 2005. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Getting error: BMCATRIUM_NGIE000204: Error getting data stores
We are trying to manage our AI data stores via the Atrium Core Console - Integrator (7.6.04 SP1). When we click on the Manage Data Stores button we receive the following error: *BMCATRIUM_NGIE000204: Error getting data stores. Screen print: https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-191885-18198/AI_DatastoreError.png * It worked fine for a few days after the 7.6.04 upgrade. Using the AI User' Guide I found that the Carte process was not running on the AR/AI server. Using the instructions I started it from the command line and verified the kettle web interface is accessible but the Atrium console still throws the error. Does anybody know what might be going wrong here? Here is the full error: Error occurred while executing BaseConnector.getConnectorListFromRep at com.bmc.atrium.ngie.connector.BaseConnector.getConnectorListFromRep(Unknown Source) at com.bmc.atrium.lcds.ngie.NGIEDataSourceConfigurationPentahoService.getDataSources(NGIEDataSourceConfigurationPentahoService.java:83) at com.bmc.atrium.lcds.ngie.NGIEService.getDataSources(NGIEService.java:170) at sun.reflect.GeneratedMethodAccessor1078.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at flex.messaging.services.remoting.adapters.JavaAdapter.invoke(JavaAdapter.java:421) at flex.messaging.services.RemotingService.serviceMessage(RemotingService.java:183) at flex.messaging.MessageBroker.routeMessageToService(MessageBroker.java:1503) at flex.messaging.endpoints.AbstractEndpoint.serviceMessage(AbstractEndpoint.java:884) at flex.messaging.endpoints.amf.MessageBrokerFilter.invoke(MessageBrokerFilter.java:121) at flex.messaging.endpoints.amf.LegacyFilter.invoke(LegacyFilter.java:158) at flex.messaging.endpoints.amf.SessionFilter.invoke(SessionFilter.java:44) at flex.messaging.endpoints.amf.BatchProcessFilter.invoke(BatchProcessFilter.java:67) at flex.messaging.endpoints.amf.SerializationFilter.invoke(SerializationFilter.java:146) at flex.messaging.endpoints.BaseHTTPEndpoint.service(BaseHTTPEndpoint.java:278) at flex.messaging.MessageBrokerServlet.service(MessageBrokerServlet.java:322) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at com.bmc.atrium.web.AtriumServletDispatcher.dispatch(AtriumServletDispatcher.java:209) at com.bmc.atrium.midtier.RealAtriumWidgetPlugin.dispatchServlet(RealAtriumWidgetPlugin.java:227) at com.bmc.atrium.midtier.RealAtriumWidgetPlugin.processRequest(RealAtriumWidgetPlugin.java:141) at com.bmc.atrium.modulelauncher.AtriumWidgetPlugin.processRequest(AtriumWidgetPlugin.java:103) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:637) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) at org.apache.coyote.http11.Http11AprProcessor.process(Http11AprProcessor.java:859) at org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler.process(Http11AprProtocol.java:574) at org.apache.tomcat.util.net.AprEndpoint$Worker.run(AprEndpoint.java:1527) at java.lang.Thread.run(Unknown Source) Thanks, Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Tomcat 6 MidTier 7.6.4
Hi All - I just installed a ARS/MidTier 7.6.4 environment and the Tomcast is sucking up all the CPUs (pegging the system at 95 - 100% of the CPU). Any ideas on how fix this? ARS 7.6.4 Window 2008 64 Bit MS SQ 2005 IIS 7.5 /Tomcat 6.0.20 (what came with MidTier) MidTier 7.6.4 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org 1120 Building tel: 503-415-5149 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: changing the next Field ID -- team wants to know
You will still need to plug in the field-id manually while creating the field. 1. Create Two forms a. Form to configure the field ranges b. Form to generate the ID sequentially (you will need to write workflow for this). 2. Export the above to a def file. 3. Import the def file to the developer's VM. 4. Configure the starting range of field-id accordingly in the form created in step 1(a). Thanks Mahesh ** ** -- Forwarded message -- From: *LJ LongWing* lj.longw...@gmail.com Date: Tue, Jun 21, 2011 at 3:29 PM Subject: Re: changing the next Field ID -- team wants to know To: arslist@arslist.org Pritch, To handle that scenario we have a Field ID generator form on one of our boxes that every developer uses when creating fields, it gives them the 'next' in a line, this prevents us from having that 'merge' issue that you described. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Tuesday, June 21, 2011 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: changing the next Field ID -- team wants to know For us it's not a matter of knowing 'who did what'. Since they are VM images, everyone is working on separate copies which then get's merged via passing of def files. If we don't use range of field ID's, we end up with all sorts of conflicts when we merge the forms / workflow. On Tue, 21 Jun 2011 13:09:26 -0700, Jason Miller jason.mil...@gmail.com wrote: Expanding on the Change History field, I have gotten into the habit of typing Created anytime create a new object. This gives me a reference as to when the object was created and by who. I like created because I can click into the Change History with my right hand and type it with the left hand. Jason On Jun 21, 2011 11:13 AM, Joe Martin Dapos;Souza jdso...@shyle.net wrote: While field ID's are one way to recognize who done what, its my opinion that the best use of ranges is to identify what application or module or type of data a field might belong to.. For eg 750xx1xxx to 750xx2 would be fields pertaining to lets say Sales Order application... A better way to manage who done what is to have their signatures in the Change History. This way (assuming that they do leverage the use of change history) you can keep track of changes done and by who for e.g. if a field was created by Joe as a Optional field last year but this year Joe made it Required on January and then Freddy changed its field label to XYZ on Feb.. If they want accountability they would have to accept some discipline and leverage the use of something like Change History which I think is best suited for tracking purposes right from the inception of an object to its extinction.. Joe -Original Message- From: pritch Sent: Tuesday, June 21, 2011 1:43 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: changing the next Field ID -- team wants to know Dev Studio fires workflow? Guess I learned my something new for today On Tue, 21 Jun 2011 10:41:00 -0700, Rick Cook remedyr...@gmail.com wrote: Just build a custom form that looks at $USER$ and assigns the nextId from the form with a prefix set by the workflow. Rick On Mon, Jun 20, 2011 at 9:17 AM, patrick zandi remedy...@gmail.com wrote: ** I have some Team Members who want to set Field ID;s -- unique for them.. --- 3 Virtuals, with 3 different Admins.. each admin will have their beginning point of the FeildID's vice the 536XXX 777 would be joe 888 would be pete 999 would freddy Anyone do this.. is it as simple as arschema set nextfieldid = '75000'; ? -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com
Re: Tomcat 6 MidTier 7.6.4
Hi, I have this configuration and yes I see that for about 20 minutes after I start tomcat. If you leave it long enough it will calm down. Regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: 21 June 2011 22:34 To: arslist@ARSLIST.ORG Subject: Tomcat 6 MidTier 7.6.4 ** Hi All - I just installed a ARS/MidTier 7.6.4 environment and the Tomcast is sucking up all the CPUs (pegging the system at 95 - 100% of the CPU). Any ideas on how fix this? ARS 7.6.4 Window 2008 64 Bit MS SQ 2005 IIS 7.5 /Tomcat 6.0.20 (what came with MidTier) MidTier 7.6.4 _ Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org mailto:cparge...@lhs.org 1120 Building tel: 503-415-5149 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Tomcat 6 MidTier 7.6.4
Christie, It is fairly common for the CPU and Memory usage to increase right after restarting tomcat as it loads all the forms and workflow definitions into cache. Depending on what you have installed, this should even out after a short time (varies, so I can't give you an estimate as to actual length). If it doesn't settle down, check the tomcat logs to see what it is busy with and take it from there. Good luck, Matt From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Tuesday, June 21, 2011 4:34 PM To: arslist@ARSLIST.ORG Subject: Tomcat 6 MidTier 7.6.4 ** Hi All - I just installed a ARS/MidTier 7.6.4 environment and the Tomcast is sucking up all the CPUs (pegging the system at 95 - 100% of the CPU). Any ideas on how fix this? ARS 7.6.4 Window 2008 64 Bit MS SQ 2005 IIS 7.5 /Tomcat 6.0.20 (what came with MidTier) MidTier 7.6.4 _ Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org mailto:cparge...@lhs.org 1120 Building tel: 503-415-5149 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: changing the next Field ID -- team wants to know
My personal preference still is using field ID range for type of data.. it helps with many things including shared workflow, matching IDs functionality, etc.. Another way to do it and yet work with reserving ID ranges for different types of data, with no workflow required, is create a form and create all the fields needed in that form like a central container of all fields That way the only manual step would be choosing the field ID, and once its chosen and created, there is no chance of duplication.. Copy that field to whatever application form that you want to copy it to and it would carry forward with most of its properties with the exception of the x. y location which you really do not care about... You would only need to change the Required, Optional attribute wherever needed and permissions I remember actually some developers using this approach at one of the sites I worked at, do not remember where.. Joe From: Mahesh Sent: Tuesday, June 21, 2011 5:46 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: changing the next Field ID -- team wants to know ** You will still need to plug in the field-id manually while creating the field. 1. Create Two forms a. Form to configure the field ranges b. Form to generate the ID sequentially (you will need to write workflow for this). 2. Export the above to a def file. 3. Import the def file to the developer's VM. 4. Configure the starting range of field-id accordingly in the form created in step 1(a). Thanks Mahesh -- Forwarded message -- From: LJ LongWing lj.longw...@gmail.com Date: Tue, Jun 21, 2011 at 3:29 PM Subject: Re: changing the next Field ID -- team wants to know To: arslist@arslist.org Pritch, To handle that scenario we have a Field ID generator form on one of our boxes that every developer uses when creating fields, it gives them the 'next' in a line, this prevents us from having that 'merge' issue that you described. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Tuesday, June 21, 2011 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: changing the next Field ID -- team wants to know For us it's not a matter of knowing 'who did what'. Since they are VM images, everyone is working on separate copies which then get's merged via passing of def files. If we don't use range of field ID's, we end up with all sorts of conflicts when we merge the forms / workflow. On Tue, 21 Jun 2011 13:09:26 -0700, Jason Miller jason.mil...@gmail.com wrote: Expanding on the Change History field, I have gotten into the habit of typing Created anytime create a new object. This gives me a reference as to when the object was created and by who. I like created because I can click into the Change History with my right hand and type it with the left hand. Jason On Jun 21, 2011 11:13 AM, Joe Martin Dapos;Souza jdso...@shyle.net wrote: While field ID's are one way to recognize who done what, its my opinion that the best use of ranges is to identify what application or module or type of data a field might belong to.. For eg 750xx1xxx to 750xx2 would be fields pertaining to lets say Sales Order application... A better way to manage who done what is to have their signatures in the Change History. This way (assuming that they do leverage the use of change history) you can keep track of changes done and by who for e.g. if a field was created by Joe as a Optional field last year but this year Joe made it Required on January and then Freddy changed its field label to XYZ on Feb.. If they want accountability they would have to accept some discipline and leverage the use of something like Change History which I think is best suited for tracking purposes right from the inception of an object to its extinction.. Joe -Original Message- From: pritch Sent: Tuesday, June 21, 2011 1:43 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: changing the next Field ID -- team wants to know Dev Studio fires workflow? Guess I learned my something new for today On Tue, 21 Jun 2011 10:41:00 -0700, Rick Cook remedyr...@gmail.com wrote: Just build a custom form that looks at $USER$ and assigns the nextId from the form with a prefix set by the workflow. Rick On Mon, Jun 20, 2011 at 9:17 AM, patrick zandi remedy...@gmail.com wrote: ** I have some Team Members who want to set Field ID;s -- unique for them.. --- 3 Virtuals, with 3 different Admins.. each admin will have their beginning point of the FeildID's vice the 536XXX 777 would be joe 888 would be pete 999 would freddy Anyone do this.. is it as simple as arschema set nextfieldid = '75000'; ? -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: changing the next Field ID -- team wants to know
I have used something like this before. - Data Fields, Character, Date, Diary, Etc - 9 – 90099 - Page, List and Tables and Columns - 90100 – 90199 - Buttons, Trim, Boxes, Etc. - 90200 – 90299 Thanks Mahesh On Tue, Jun 21, 2011 at 5:17 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** My personal preference still is using field ID range for type of data.. it helps with many things including shared workflow, matching IDs functionality, etc.. Another way to do it and yet work with reserving ID ranges for different types of data, with no workflow required, is create a form and create all the fields needed in that form like a central container of all fields That way the only manual step would be choosing the field ID, and once its chosen and created, there is no chance of duplication.. Copy that field to whatever application form that you want to copy it to and it would carry forward with most of its properties with the exception of the x. y location which you really do not care about... You would only need to change the Required, Optional attribute wherever needed and permissions I remember actually some developers using this approach at one of the sites I worked at, do not remember where.. Joe *From:* Mahesh mchand...@gmail.com *Sent:* Tuesday, June 21, 2011 5:46 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: changing the next Field ID -- team wants to know ** You will still need to plug in the field-id manually while creating the field. 1. Create Two forms a. Form to configure the field ranges b. Form to generate the ID sequentially (you will need to write workflow for this). 2. Export the above to a def file. 3. Import the def file to the developer's VM. 4. Configure the starting range of field-id accordingly in the form created in step 1(a). Thanks Mahesh -- Forwarded message -- From: *LJ LongWing* lj.longw...@gmail.com Date: Tue, Jun 21, 2011 at 3:29 PM Subject: Re: changing the next Field ID -- team wants to know To: arslist@arslist.org Pritch, To handle that scenario we have a Field ID generator form on one of our boxes that every developer uses when creating fields, it gives them the 'next' in a line, this prevents us from having that 'merge' issue that you described. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Tuesday, June 21, 2011 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: changing the next Field ID -- team wants to know For us it's not a matter of knowing 'who did what'. Since they are VM images, everyone is working on separate copies which then get's merged via passing of def files. If we don't use range of field ID's, we end up with all sorts of conflicts when we merge the forms / workflow. On Tue, 21 Jun 2011 13:09:26 -0700, Jason Miller jason.mil...@gmail.com wrote: Expanding on the Change History field, I have gotten into the habit of typing Created anytime create a new object. This gives me a reference as to when the object was created and by who. I like created because I can click into the Change History with my right hand and type it with the left hand. Jason On Jun 21, 2011 11:13 AM, Joe Martin Dapos;Souza jdso...@shyle.net wrote: While field ID's are one way to recognize who done what, its my opinion that the best use of ranges is to identify what application or module or type of data a field might belong to.. For eg 750xx1xxx to 750xx2 would be fields pertaining to lets say Sales Order application... A better way to manage who done what is to have their signatures in the Change History. This way (assuming that they do leverage the use of change history) you can keep track of changes done and by who for e.g. if a field was created by Joe as a Optional field last year but this year Joe made it Required on January and then Freddy changed its field label to XYZ on Feb.. If they want accountability they would have to accept some discipline and leverage the use of something like Change History which I think is best suited for tracking purposes right from the inception of an object to its extinction.. Joe -Original Message- From: pritch Sent: Tuesday, June 21, 2011 1:43 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: changing the next Field ID -- team wants to know Dev Studio fires workflow? Guess I learned my something new for today On Tue, 21 Jun 2011 10:41:00 -0700, Rick Cook remedyr...@gmail.com wrote: Just build a custom form that looks at $USER$ and assigns the nextId from the form with a prefix set by the workflow. Rick On Mon, Jun 20, 2011 at 9:17 AM, patrick zandi
Java API .....help for input parmeter
Hi All, I am working creating JAVA API to query records from 6.3 ARSystem database which is on the same database server we are using 7.5 ARSystem. In this scenario if the user who is querying by Change ID how can I set that ID from search form to Java API. Can any one help me here. Thanks G -- View this message in context: http://old.nabble.com/Java-API-.help-for-input-parmeter-tp31899852p31899852.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: changing the next Field ID -- team wants to know
I use that pattern for Table fields because you can have the main table field and then its columns appear together on the lists when sorted with field ID’s so its easier to spot them on that list.. Other than table fields I like to arrange the lists by type of data (not data type) such as asset data, people data, etc Joe From: Mahesh Sent: Tuesday, June 21, 2011 6:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: changing the next Field ID -- team wants to know ** I have used something like this before. a.. Data Fields, Character, Date, Diary, Etc a.. 9 – 90099 b.. Page, List and Tables and Columns a.. 90100 – 90199 c.. Buttons, Trim, Boxes, Etc. a.. 90200 – 90299 Thanks Mahesh On Tue, Jun 21, 2011 at 5:17 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** My personal preference still is using field ID range for type of data.. it helps with many things including shared workflow, matching IDs functionality, etc.. Another way to do it and yet work with reserving ID ranges for different types of data, with no workflow required, is create a form and create all the fields needed in that form like a central container of all fields That way the only manual step would be choosing the field ID, and once its chosen and created, there is no chance of duplication.. Copy that field to whatever application form that you want to copy it to and it would carry forward with most of its properties with the exception of the x. y location which you really do not care about... You would only need to change the Required, Optional attribute wherever needed and permissions I remember actually some developers using this approach at one of the sites I worked at, do not remember where.. Joe From: Mahesh Sent: Tuesday, June 21, 2011 5:46 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: changing the next Field ID -- team wants to know ** You will still need to plug in the field-id manually while creating the field. 1. Create Two forms a. Form to configure the field ranges b. Form to generate the ID sequentially (you will need to write workflow for this). 2. Export the above to a def file. 3. Import the def file to the developer's VM. 4. Configure the starting range of field-id accordingly in the form created in step 1(a). Thanks Mahesh -- Forwarded message -- From: LJ LongWing lj.longw...@gmail.com Date: Tue, Jun 21, 2011 at 3:29 PM Subject: Re: changing the next Field ID -- team wants to know To: arslist@arslist.org Pritch, To handle that scenario we have a Field ID generator form on one of our boxes that every developer uses when creating fields, it gives them the 'next' in a line, this prevents us from having that 'merge' issue that you described. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Tuesday, June 21, 2011 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: changing the next Field ID -- team wants to know For us it's not a matter of knowing 'who did what'. Since they are VM images, everyone is working on separate copies which then get's merged via passing of def files. If we don't use range of field ID's, we end up with all sorts of conflicts when we merge the forms / workflow. On Tue, 21 Jun 2011 13:09:26 -0700, Jason Miller jason.mil...@gmail.com wrote: Expanding on the Change History field, I have gotten into the habit of typing Created anytime create a new object. This gives me a reference as to when the object was created and by who. I like created because I can click into the Change History with my right hand and type it with the left hand. Jason On Jun 21, 2011 11:13 AM, Joe Martin Dapos;Souza jdso...@shyle.net wrote: While field ID's are one way to recognize who done what, its my opinion that the best use of ranges is to identify what application or module or type of data a field might belong to.. For eg 750xx1xxx to 750xx2 would be fields pertaining to lets say Sales Order application... A better way to manage who done what is to have their signatures in the Change History. This way (assuming that they do leverage the use of change history) you can keep track of changes done and by who for e.g. if a field was created by Joe as a Optional field last year but this year Joe made it Required on January and then Freddy changed its field label to XYZ on Feb.. If they want accountability they would have to accept some discipline and leverage the use of something like Change History which I think is best suited for tracking purposes right from the inception of an object to its extinction.. Joe
Re: Getting error: BMCATRIUM_NGIE000204: Error getting data stores
Hi Jason, Did you start the Carte process on the server where you installed the Atrium Integrator Server component? It does not start automatically; you have to start it manually using the port you use during the installation which is 2 by default. 1 - Open DOS cd to directory where the Carte.bat file resides 2 - run the following carte servername 2 Hope this helps. Regards Francois From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, June 21, 2011 11:24 PM To: arslist@ARSLIST.ORG Subject: Getting error: BMCATRIUM_NGIE000204: Error getting data stores ** We are trying to manage our AI data stores via the Atrium Core Console - Integrator (7.6.04 SP1). When we click on the Manage Data Stores button we receive the following error: BMCATRIUM_NGIE000204: Error getting data stores. Screen print: https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-191885-18198/AI_DatastoreError.png It worked fine for a few days after the 7.6.04 upgrade. Using the AI User' Guide I found that the Carte process was not running on the AR/AI server. Using the instructions I started it from the command line and verified the kettle web interface is accessible but the Atrium console still throws the error. Does anybody know what might be going wrong here? Here is the full error: Error occurred while executing BaseConnector.getConnectorListFromRep at com.bmc.atrium.ngie.connector.BaseConnector.getConnectorListFromRep(Unknown Source) at com.bmc.atrium.lcds.ngie.NGIEDataSourceConfigurationPentahoService.getDataSources(NGIEDataSourceConfigurationPentahoService.java:83) at com.bmc.atrium.lcds.ngie.NGIEService.getDataSources(NGIEService.java:170) at sun.reflect.GeneratedMethodAccessor1078.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at flex.messaging.services.remoting.adapters.JavaAdapter.invoke(JavaAdapter.java:421) at flex.messaging.services.RemotingService.serviceMessage(RemotingService.java:183) at flex.messaging.MessageBroker.routeMessageToService(MessageBroker.java:1503) at flex.messaging.endpoints.AbstractEndpoint.serviceMessage(AbstractEndpoint.java:884) at flex.messaging.endpoints.amf.MessageBrokerFilter.invoke(MessageBrokerFilter.java:121) at flex.messaging.endpoints.amf.LegacyFilter.invoke(LegacyFilter.java:158) at flex.messaging.endpoints.amf.SessionFilter.invoke(SessionFilter.java:44) at flex.messaging.endpoints.amf.BatchProcessFilter.invoke(BatchProcessFilter.java:67) at flex.messaging.endpoints.amf.SerializationFilter.invoke(SerializationFilter.java:146) at flex.messaging.endpoints.BaseHTTPEndpoint.service(BaseHTTPEndpoint.java:278) at flex.messaging.MessageBrokerServlet.service(MessageBrokerServlet.java:322) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at com.bmc.atrium.web.AtriumServletDispatcher.dispatch(AtriumServletDispatcher.java:209) at com.bmc.atrium.midtier.RealAtriumWidgetPlugin.dispatchServlet(RealAtriumWidgetPlugin.java:227) at com.bmc.atrium.midtier.RealAtriumWidgetPlugin.processRequest(RealAtriumWidgetPlugin.java:141) at com.bmc.atrium.modulelauncher.AtriumWidgetPlugin.processRequest(AtriumWidgetPlugin.java:103) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:637) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) at org.apache.coyote.http11.Http11AprProcessor.process(Http11AprProcessor.java:859) at org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler.process(Http11AprProtocol.java:574) at org.apache.tomcat.util.net.AprEndpoint$Worker.run(AprEndpoint.java:1527) at
Re: Getting error: BMCATRIUM_NGIE000204: Error getting data stores
Hi Francois, Thanks for the input. Yes we started it from the command line. We verified that it was up an running by accessing the web interface ( http://localhost:2). So by design the Carte process does not start at server start up? This doesn't seem right: 1) seems like a really poor design choice 2) because the documentation doesn't state it has to manually be started, only to start as a troubleshooting step it if it is not currently running [but documentation bugs happen] 3) we were able to access the Data Stores initially without having to start the process manually. The Data Stores are still accessible through the AI console on our test server, only production has this issue. Any other ideas? Since it is production we haven't had a chance to reboot the server. I wonder if things will magically work again after a reboot? (it is Windows after all) Jason On Tue, Jun 21, 2011 at 7:47 PM, Francois Seegers franco...@blueturtle.co.za wrote: ** Hi Jason, ** ** Did you start the Carte process on the server where you installed the Atrium Integrator Server component? It does not start automatically; you have to start it manually using the port you use during the installation which is 2 by default. ** ** 1 - Open DOS cd to directory where the Carte.bat file resides 2 - run the following carte servername 2 ** ** Hope this helps. ** ** Regards Francois ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Tuesday, June 21, 2011 11:24 PM *To:* arslist@ARSLIST.ORG *Subject:* Getting error: BMCATRIUM_NGIE000204: Error getting data stores ** ** ** We are trying to manage our AI data stores via the Atrium Core Console - Integrator (7.6.04 SP1). When we click on the Manage Data Stores button we receive the following error: *BMCATRIUM_NGIE000204: Error getting data stores. * Screen print: https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-191885-18198/AI_DatastoreError.png It worked fine for a few days after the 7.6.04 upgrade. Using the AI User' Guide I found that the Carte process was not running on the AR/AI server. Using the instructions I started it from the command line and verified the kettle web interface is accessible but the Atrium console still throws the error. Does anybody know what might be going wrong here? Here is the full error: Error occurred while executing BaseConnector.getConnectorListFromRep at com.bmc.atrium.ngie.connector.BaseConnector.getConnectorListFromRep(Unknown Source) at com.bmc.atrium.lcds.ngie.NGIEDataSourceConfigurationPentahoService.getDataSources(NGIEDataSourceConfigurationPentahoService.java:83) at com.bmc.atrium.lcds.ngie.NGIEService.getDataSources(NGIEService.java:170) at sun.reflect.GeneratedMethodAccessor1078.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at flex.messaging.services.remoting.adapters.JavaAdapter.invoke(JavaAdapter.java:421) at flex.messaging.services.RemotingService.serviceMessage(RemotingService.java:183) at flex.messaging.MessageBroker.routeMessageToService(MessageBroker.java:1503) at flex.messaging.endpoints.AbstractEndpoint.serviceMessage(AbstractEndpoint.java:884) at flex.messaging.endpoints.amf.MessageBrokerFilter.invoke(MessageBrokerFilter.java:121) at flex.messaging.endpoints.amf.LegacyFilter.invoke(LegacyFilter.java:158) at flex.messaging.endpoints.amf.SessionFilter.invoke(SessionFilter.java:44) at flex.messaging.endpoints.amf.BatchProcessFilter.invoke(BatchProcessFilter.java:67) at flex.messaging.endpoints.amf.SerializationFilter.invoke(SerializationFilter.java:146) at flex.messaging.endpoints.BaseHTTPEndpoint.service(BaseHTTPEndpoint.java:278) at flex.messaging.MessageBrokerServlet.service(MessageBrokerServlet.java:322) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at com.bmc.atrium.web.AtriumServletDispatcher.dispatch(AtriumServletDispatcher.java:209) at com.bmc.atrium.midtier.RealAtriumWidgetPlugin.dispatchServlet(RealAtriumWidgetPlugin.java:227) at com.bmc.atrium.midtier.RealAtriumWidgetPlugin.processRequest(RealAtriumWidgetPlugin.java:141) at com.bmc.atrium.modulelauncher.AtriumWidgetPlugin.processRequest(AtriumWidgetPlugin.java:103) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) at
Re: Getting error: BMCATRIUM_NGIE000204: Error getting data stores
What about the mid-tier cache (flush), I sometimes manually clear the mid-tier cache from the mid-tiercache directory as I saw some arslist techies stated that the flush does not always clear the cache. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, June 22, 2011 5:39 AM To: arslist@ARSLIST.ORG Subject: Re: Getting error: BMCATRIUM_NGIE000204: Error getting data stores ** Hi Francois, Thanks for the input. Yes we started it from the command line. We verified that it was up an running by accessing the web interface (http://localhost:2). So by design the Carte process does not start at server start up? This doesn't seem right: 1) seems like a really poor design choice 2) because the documentation doesn't state it has to manually be started, only to start as a troubleshooting step it if it is not currently running [but documentation bugs happen] 3) we were able to access the Data Stores initially without having to start the process manually. The Data Stores are still accessible through the AI console on our test server, only production has this issue. Any other ideas? Since it is production we haven't had a chance to reboot the server. I wonder if things will magically work again after a reboot? (it is Windows after all) Jason On Tue, Jun 21, 2011 at 7:47 PM, Francois Seegers franco...@blueturtle.co.zamailto:franco...@blueturtle.co.za wrote: ** Hi Jason, Did you start the Carte process on the server where you installed the Atrium Integrator Server component? It does not start automatically; you have to start it manually using the port you use during the installation which is 2 by default. 1 - Open DOS cd to directory where the Carte.bat file resides 2 - run the following carte servername 2 Hope this helps. Regards Francois From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, June 21, 2011 11:24 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Getting error: BMCATRIUM_NGIE000204: Error getting data stores ** We are trying to manage our AI data stores via the Atrium Core Console - Integrator (7.6.04 SP1). When we click on the Manage Data Stores button we receive the following error: BMCATRIUM_NGIE000204: Error getting data stores. Screen print: https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-191885-18198/AI_DatastoreError.png It worked fine for a few days after the 7.6.04 upgrade. Using the AI User' Guide I found that the Carte process was not running on the AR/AI server. Using the instructions I started it from the command line and verified the kettle web interface is accessible but the Atrium console still throws the error. Does anybody know what might be going wrong here? Here is the full error: Error occurred while executing BaseConnector.getConnectorListFromRep at com.bmc.atrium.ngie.connector.BaseConnector.getConnectorListFromRep(Unknown Source) at com.bmc.atrium.lcds.ngie.NGIEDataSourceConfigurationPentahoService.getDataSources(NGIEDataSourceConfigurationPentahoService.java:83) at com.bmc.atrium.lcds.ngie.NGIEService.getDataSources(NGIEService.java:170) at sun.reflect.GeneratedMethodAccessor1078.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at flex.messaging.services.remoting.adapters.JavaAdapter.invoke(JavaAdapter.java:421) at flex.messaging.services.RemotingService.serviceMessage(RemotingService.java:183) at flex.messaging.MessageBroker.routeMessageToService(MessageBroker.java:1503) at flex.messaging.endpoints.AbstractEndpoint.serviceMessage(AbstractEndpoint.java:884) at flex.messaging.endpoints.amf.MessageBrokerFilter.invoke(MessageBrokerFilter.java:121) at flex.messaging.endpoints.amf.LegacyFilter.invoke(LegacyFilter.java:158) at flex.messaging.endpoints.amf.SessionFilter.invoke(SessionFilter.java:44) at flex.messaging.endpoints.amf.BatchProcessFilter.invoke(BatchProcessFilter.java:67) at flex.messaging.endpoints.amf.SerializationFilter.invoke(SerializationFilter.java:146) at flex.messaging.endpoints.BaseHTTPEndpoint.service(BaseHTTPEndpoint.java:278) at flex.messaging.MessageBrokerServlet.service(MessageBrokerServlet.java:322) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at com.bmc.atrium.web.AtriumServletDispatcher.dispatch(AtriumServletDispatcher.java:209) at com.bmc.atrium.midtier.RealAtriumWidgetPlugin.dispatchServlet(RealAtriumWidgetPlugin.java:227) at com.bmc.atrium.midtier.RealAtriumWidgetPlugin.processRequest(RealAtriumWidgetPlugin.java:141) at com.bmc.atrium.modulelauncher.AtriumWidgetPlugin.processRequest(AtriumWidgetPlugin.java:103) at
