Atrium SSO and CAC Authentication
Guillaume, You make a very valid point. Marketing, and Matt L, believe BMC have a competent SSO solution suitable for the enterprise. At this point in time, they do not, and I suspect senior management have no idea that AtriumSSO is an open source solution (OpenSSO) killed off by Oracle. I was contacted by someone from a large US oil company who was given the run around by BMC over SSO. After approaching Google, the person discovered the same senior product manager who said, We know of no other solution, had been posting to ARSlist and knew of SSO Plugin. The person made his feelings known to BMC after discovering he could deploy SSO Plugin in the space of an hour, and the license cost was far cheaper than bringing BMC consultants on site. And we gained another client. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
XQSR.ARDB.TWITTER
I am using the XQSR.ARDB.TWITTER to connect Remedy with twitter but I have this
error in the arplugin.log:
2011-10-14 09:01:19,402 ERROR [pool-2-thread-1]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
XQSR.ARDBC.TWITTERcreateEntry()401:Authentication credentials were missing or
incorrect.
{errors:[{code:53,message:Basic authentication is not supported}]}
twitter4j.TwitterException: 401:Authentication credentials were missing or
incorrect.
{errors:[{code:53,message:Basic authentication is not supported}]}
Could anyone help me???
Thanks in advanced
___
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Re: Atrium SSO and CAC Authentication
John, According to what I have read OpenSSO will continue to be developed and supported by ForgeRock under the name of OpenAM. Do we really care if it is Oracle or ForgeRock that carries it forward? Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: October 18, 2011 4:23 AM To: arslist@ARSLIST.ORG Subject: Atrium SSO and CAC Authentication Guillaume, You make a very valid point. Marketing, and Matt L, believe BMC have a competent SSO solution suitable for the enterprise. At this point in time, they do not, and I suspect senior management have no idea that AtriumSSO is an open source solution (OpenSSO) killed off by Oracle. I was contacted by someone from a large US oil company who was given the run around by BMC over SSO. After approaching Google, the person discovered the same senior product manager who said, We know of no other solution, had been posting to ARSlist and knew of SSO Plugin. The person made his feelings known to BMC after discovering he could deploy SSO Plugin in the space of an hour, and the license cost was far cheaper than bringing BMC consultants on site. And we gained another client. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Working with Service Offering Options
Hi Listers, we have implemented an Atrium Service Catalog also with service offerings and requestable services and options. Further this, we are using Service Request Management 7.6.04, where users can order the services. The challenge is to use Atrium Service Catalog Data within the Service Request Definition. I have created a Service and a Service Offering. This Service Offering has an option with 4 choices. How can I use this option choices from the Atrium Service Catalog for my SRD? Thanks Mark Twain ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
This was an upgrade from 7.6.04 SP1 -- forgot to mention. On Tue, Oct 18, 2011 at 9:05 AM, patrick zandi remedy...@gmail.com wrote: OK folks, ARS 7.6.04 SP2 (released Oct 11) - Oracle 11.iR2 Solaris 10 I installed, and the installer was pretty intelligent, and I had 1 minor weird issue, and the fix was odd. Where the page is that asked for the aradmin and password (put in the password). mine was default for aradmin however it did not like it when I got to the page that asked for the system password it says the aradmin password was wrong (you would think that was already done).. so if you go back 4 - 5 steps and put in the aradmin and password, then as you move forward : bang it knows the rest and does it (fairly intelligent). Strange but it went through the install without a hitch.. I have not see anything like this in a while.. have not tested fully.. but wanted you all to know.. we are making progress... Thanks BMC -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
Sounds like you had better luck than I. I started running the SP2 installs on my sample data environment which has been stable on some lightweight 2008 R2 VMs since 7.5, and was upgraded to 7.6, 7.6.03, 7.6.04, and SP1 without incident. The SP2 ARS installer ran just fine - updated ALL components. The Atrium installer exploded in a shower of sparks and left the system as toast; apparently it tried unsuccessfully to restart the AR Service during the install, and stopped the service but not the process - which remained connected to the SQL Server, and proceeded to spew some of the coolest error messages I have seen in a while; here is a selection for your entertainment: Mon Oct 17 15:15:26 2011 390600 : Cannot establish a network connection to the AR System Plug-In server (ARERR 8760) Mon Oct 17 15:15:26 2011 ITSMT01 (9556) BMC.FILTERAPI.NOE : RPC: Miscellaneous tli error - System error (Connection refused) Mon Oct 17 15:15:45 2011 : Action Request System(R) Server x64 Version 7.6.04 SP2 201110080614 (c) Copyright 1991-2011 BMC Software, Inc. Mon Oct 17 15:15:45 2011 ProcessMain : Another copy of the server is already running on the same RPC socket (ARERR 35) Mon Oct 17 15:15:45 2011 d:*program files (x86)*bmc software*arsystem*confRemedyMutex390600 Mon Oct 17 15:15:45 2011: AR System server terminated - fatal error occurred in ARSERVER (ARNOTE 21) Mon Oct 17 16:04:22 2011 390602 : Cannot establish a network connection to the AR System Plug-In server (ARERR 8760) Mon Oct 17 16:04:22 2011 ITSMT01 () RMDY.ITSM.RKM.FILESYSTEM : RPC: Miscellaneous tli error - System error (Connection refused) Mon Oct 17 16:04:23 2011 390602 : Cannot establish a network connection to the AR System Plug-In server (ARERR 8760) Mon Oct 17 16:04:26 2011 ITSMT01 (22701) REMEDY.ARDBC.SERVER.ADMINISTRATION : RPC: Miscellaneous tli error - System error (Connection refused) Mon Oct 17 16:06:19 2011 390600 : Cannot establish a network connection to the AR System Plug-In server (ARERR 8760) Mon Oct 17 16:06:19 2011 ITSMT01 (22701) : RPC: Miscellaneous tli error - System error (Connection refused) Mon Oct 17 16:06:20 2011 390600 : Cannot establish a network connection to the AR System Plug-In server (ARERR 8760) Mon Oct 17 16:06:20 2011 itsmt01.unt.edu () ARSYS.ARF.REGISTRY : RPC: Miscellaneous tli error - System error (Connection refused) Mon Oct 17 16:06:21 2011 390600 : Cannot establish a network connection to the AR System Plug-In server (ARERR 8760) Mon Oct 17 16:06:21 2011 ITSMT01 (9556) BMC.FILTERAPI.NOE : RPC: Miscellaneous tli error - System error (Connection refused) Mon Oct 17 16:06:22 2011 390600 : Cannot establish a network connection to the AR System Plug-In server (ARERR 8760) Mon Oct 17 16:06:22 2011 ITSMT01 () RMDY.ITSM.RLE : RPC: Miscellaneous tli error - System error (Connection refused) Mon Oct 17 16:06:23 2011 390600 : Cannot establish a network connection to the AR System Plug-In server (ARERR 8760) Mon Oct 17 16:06:23 2011 itsmt01.unt.edu (9998) ARSYS.ARF.FTS : RPC: Miscellaneous tli error - System error (Connection refused) Mon Oct 17 16:18:06 2011 : Action Request System(R) Server x64 Version 7.6.04 SP2 201110080614 (c) Copyright 1991-2011 BMC Software, Inc. Mon Oct 17 16:18:07 2011 ProcessMain : Another copy of the server is already running on the same RPC socket (ARERR 35) Mon Oct 17 16:18:07 2011 d:*program files (x86)*bmc software*arsystem*confRemedyMutex390600 Mon Oct 17 16:18:07 2011: AR System server terminated - fatal error occurred in ARSERVER (ARNOTE 21) So far I am not impressed. Also, the problem with logging in that I have been fighting in Migrator 7.6.04 - all versions since 7.6.03 - was not fixed in SP2, so that was no improvement. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, October 18, 2011 8:14 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db. ** This was an upgrade from 7.6.04 SP1 -- forgot to mention. On Tue, Oct 18, 2011 at 9:05 AM, patrick zandi remedy...@gmail.commailto:remedy...@gmail.com wrote: OK folks, ARS 7.6.04 SP2 (released Oct 11) - Oracle 11.iR2 Solaris 10 I installed, and the installer was pretty intelligent, and I had 1 minor weird issue, and the fix was odd. Where the page is that asked for the aradmin and password (put in the password). mine was default for aradmin however it did not like it when I got to the page that asked for the system password it says the aradmin password was wrong (you would think that was already done).. so if you go back 4 - 5 steps and put in the aradmin and password, then as you move forward : bang it knows the rest and does it (fairly intelligent). Strange but it went through the install without
Re: Working with Service Offering Options
I will be very interested in the replies to this. It is something I have been asked to do myself. Huck... ;) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Twain Sent: Tuesday, October 18, 2011 7:40 AM To: arslist@ARSLIST.ORG Subject: Working with Service Offering Options Hi Listers, we have implemented an Atrium Service Catalog also with service offerings and requestable services and options. Further this, we are using Service Request Management 7.6.04, where users can order the services. The challenge is to use Atrium Service Catalog Data within the Service Request Definition. I have created a Service and a Service Offering. This Service Offering has an option with 4 choices. How can I use this option choices from the Atrium Service Catalog for my SRD? Thanks Mark Twain ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Virus Scan Verification 7.6.04
We are setting up the virus scan worksheets for our new system. I need to get some clarification. When we have the virus scanning system scan a drive it really slows things down and drags things out. With what kind of frequency do you scan your application / midtier servers. Do you scan the entire server? What kind of exclusions do you make? We have one drive set up as the OS drive and the other drive set up as the App drive on all the servers. Thank you! Claire Sanford - yes it is my real name. No, Fred is not my father! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: XQSR.ARDB.TWITTER
I'm very curious. Why would you connect Remedy to Twitter?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramón
Sent: Tuesday, October 18, 2011 3:54 AM
To: arslist@ARSLIST.ORG
Subject: XQSR.ARDB.TWITTER
I am using the XQSR.ARDB.TWITTER to connect Remedy with twitter but I have this
error in the arplugin.log:
2011-10-14 09:01:19,402 ERROR [pool-2-thread-1]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
XQSR.ARDBC.TWITTERcreateEntry()401:Authentication credentials were missing or
incorrect.
{errors:[{code:53,message:Basic authentication is not supported}]}
twitter4j.TwitterException: 401:Authentication credentials were missing or
incorrect.
{errors:[{code:53,message:Basic authentication is not supported}]}
Could anyone help me???
Thanks in advanced
___
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Re: XQSR.ARDB.TWITTER
HTTP 401 was returned, meaning that you did not authenticate on the Twitter
side.
Looks like your plugin is trying to use HTTP BASIC authentication and the
Twitter site is saying this is not supported.
Look at the configuration for the plugin and see if there are other ways to
configure the authentication it tries to use against Twitter.
Axton Grams
On Tue, Oct 18, 2011 at 3:53 AM, Ramón rzara...@pas.ucm.es wrote:
I am using the XQSR.ARDB.TWITTER to connect Remedy with twitter but I have
this error in the arplugin.log:
2011-10-14 09:01:19,402 ERROR [pool-2-thread-1]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
XQSR.ARDBC.TWITTERcreateEntry()401:Authentication credentials were missing
or incorrect.
{errors:[{code:53,message:Basic authentication is not supported}]}
twitter4j.TwitterException: 401:Authentication credentials were missing or
incorrect.
{errors:[{code:53,message:Basic authentication is not supported}]}
Could anyone help me???
Thanks in advanced
___
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attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
___
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attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Field Count
Hi All, I need to count the number of characters in a field, place the number in another field and then run workflow based on the number. Can't come up with the right function combination. Any ideas greatly appreciated. ARS 6.3 patch 20 Thanks Mark Mark Brittain Remedy Developer NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Field Count
Set Fields Integer Field = LENGTH($Char Field$) or LENGTHC, though I am not sure LENGTHC is available in 6.3. LENGTHC supports counting multi-byte characters as a single character. Axton Grams On Tue, Oct 18, 2011 at 10:10 AM, Brittain, Mark mbritt...@navisite.comwrote: ** Hi All, ** ** I need to count the number of characters in a field, place the number in another field and then run workflow based on the number. Can’t come up with the right function combination. Any ideas greatly appreciated. ** ** ARS 6.3 patch 20 ** ** Thanks Mark ** ** *Mark Brittain* Remedy Developer *NaviSite – **A Time Warner Cable Company* mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 ** ** -- This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
SOLVED: RE: Field Count
Thanks Axton - looked at LPAD and LEFTC and missed it. Time for another cup of coffee. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, October 18, 2011 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: Field Count ** Set Fields Integer Field = LENGTH($Char Field$) or LENGTHC, though I am not sure LENGTHC is available in 6.3. LENGTHC supports counting multi-byte characters as a single character. Axton Grams On Tue, Oct 18, 2011 at 10:10 AM, Brittain, Mark mbritt...@navisite.commailto:mbritt...@navisite.com wrote: ** Hi All, I need to count the number of characters in a field, place the number in another field and then run workflow based on the number. Can't come up with the right function combination. Any ideas greatly appreciated. ARS 6.3 patch 20 Thanks Mark Mark Brittain Remedy Developer NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335tel:315-453-2912%20x5335 Mobile: 315-317-2897tel:315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
OK, Atrium core sp2 was not a problem, but I was doing oob install too. the bmc itsm overlay install is running now, for over 2 hours... I am getting a little concerned.. it appears stuck on task progress, executing.. I do not see anything in the /var/tmp files .. I must be missing something.. but we shall see.. On Tue, Oct 18, 2011 at 10:14 AM, strauss stra...@unt.edu wrote: ** Sounds like you had better luck than I. I started running the SP2 installs on my sample data environment which has been stable on some lightweight 2008 R2 VMs since 7.5, and was upgraded to 7.6, 7.6.03, 7.6.04, and SP1 without incident. The SP2 ARS installer ran just fine – updated ALL components. The Atrium installer exploded in a shower of sparks and left the system as toast; apparently it tried unsuccessfully to restart the AR Service during the install, and stopped the service but not the process – which remained connected to the SQL Server, and proceeded to spew some of the coolest error messages I have seen in a while; here is a selection for your entertainment: ** ** Mon Oct 17 15:15:26 2011 390600 : Cannot establish a network connection to the AR System Plug-In server (ARERR 8760) Mon Oct 17 15:15:26 2011 ITSMT01 (9556) BMC.FILTERAPI.NOE : RPC: Miscellaneous tli error - System error (Connection refused) ** ** Mon Oct 17 15:15:45 2011 : Action Request System(R) Server x64 Version 7.6.04 SP2 201110080614 (c) Copyright 1991-2011 BMC Software, Inc. Mon Oct 17 15:15:45 2011 ProcessMain : Another copy of the server is already running on the same RPC socket (ARERR 35) Mon Oct 17 15:15:45 2011 d:*program files (x86)*bmc software*arsystem*confRemedyMutex390600 Mon Oct 17 15:15:45 2011: AR System server terminated — fatal error occurred in ARSERVER (ARNOTE 21) Mon Oct 17 16:04:22 2011 390602 : Cannot establish a network connection to the AR System Plug-In server (ARERR 8760) Mon Oct 17 16:04:22 2011 ITSMT01 () RMDY.ITSM.RKM.FILESYSTEM : RPC: Miscellaneous tli error - System error (Connection refused) Mon Oct 17 16:04:23 2011 390602 : Cannot establish a network connection to the AR System Plug-In server (ARERR 8760) Mon Oct 17 16:04:26 2011 ITSMT01 (22701) REMEDY.ARDBC.SERVER.ADMINISTRATION : RPC: Miscellaneous tli error - System error (Connection refused) ** ** Mon Oct 17 16:06:19 2011 390600 : Cannot establish a network connection to the AR System Plug-In server (ARERR 8760) Mon Oct 17 16:06:19 2011 ITSMT01 (22701) : RPC: Miscellaneous tli error - System error (Connection refused) Mon Oct 17 16:06:20 2011 390600 : Cannot establish a network connection to the AR System Plug-In server (ARERR 8760) Mon Oct 17 16:06:20 2011 itsmt01.unt.edu () ARSYS.ARF.REGISTRY : RPC: Miscellaneous tli error - System error (Connection refused) Mon Oct 17 16:06:21 2011 390600 : Cannot establish a network connection to the AR System Plug-In server (ARERR 8760) Mon Oct 17 16:06:21 2011 ITSMT01 (9556) BMC.FILTERAPI.NOE : RPC: Miscellaneous tli error - System error (Connection refused) Mon Oct 17 16:06:22 2011 390600 : Cannot establish a network connection to the AR System Plug-In server (ARERR 8760) Mon Oct 17 16:06:22 2011 ITSMT01 () RMDY.ITSM.RLE : RPC: Miscellaneous tli error - System error (Connection refused) Mon Oct 17 16:06:23 2011 390600 : Cannot establish a network connection to the AR System Plug-In server (ARERR 8760) Mon Oct 17 16:06:23 2011 itsmt01.unt.edu (9998) ARSYS.ARF.FTS : RPC: Miscellaneous tli error - System error (Connection refused) Mon Oct 17 16:18:06 2011 : Action Request System(R) Server x64 Version 7.6.04 SP2 201110080614 (c) Copyright 1991-2011 BMC Software, Inc. Mon Oct 17 16:18:07 2011 ProcessMain : Another copy of the server is already running on the same RPC socket (ARERR 35) Mon Oct 17 16:18:07 2011 d:*program files (x86)*bmc software*arsystem*confRemedyMutex390600 Mon Oct 17 16:18:07 2011: AR System server terminated — fatal error occurred in ARSERVER (ARNOTE 21) ** ** So far I am not impressed. Also, the problem with logging in that I have been fighting in Migrator 7.6.04 – all versions since 7.6.03 – was not fixed in SP2, so that was no improvement. ** ** Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* Tuesday, October 18, 2011 8:14 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db. ** ** ** This was an upgrade from 7.6.04 SP1 -- forgot to mention. On Tue, Oct 18, 2011 at 9:05 AM, patrick zandi remedy...@gmail.com wrote: OK folks, ARS 7.6.04 SP2 (released Oct
Re: Field Count
Hi Mark, Create an integer field.Set that field to LENGTHC($CHARACTERFIELD$). You now have your length of character field. Thanks Chintan. From: Brittain, Mark mbritt...@navisite.com To: arslist@ARSLIST.ORG Sent: Tuesday, October 18, 2011 8:10 AM Subject: Field Count ** Hi All, I need to count the number of characters in a field, place the number in another field and then run workflow based on the number. Can’t come up with the right function combination. Any ideas greatly appreciated. ARS 6.3 patch 20 Thanks Mark Mark Brittain Remedy Developer NaviSite – A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: XQSR.ARDB.TWITTER
Don't you think it would be cool to have it automatically tweet I just
submitted a ticket for a broken printer when a Service Desk rep submits an
incident?
All kidding aside I have heard some people talk about having private
twitter accounts (if you trust twitter to keep your info private) where a
major incident or system notification can be blasted out to people
authorized to subscribe to the feed.
Jason
On Tue, Oct 18, 2011 at 7:29 AM, Sanford, Claire
claire.sanf...@memorialhermann.org wrote:
I'm very curious. Why would you connect Remedy to Twitter?
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Ramón
Sent: Tuesday, October 18, 2011 3:54 AM
To: arslist@ARSLIST.ORG
Subject: XQSR.ARDB.TWITTER
I am using the XQSR.ARDB.TWITTER to connect Remedy with twitter but I have
this error in the arplugin.log:
2011-10-14 09:01:19,402 ERROR [pool-2-thread-1]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
XQSR.ARDBC.TWITTERcreateEntry()401:Authentication credentials were missing
or incorrect.
{errors:[{code:53,message:Basic authentication is not supported}]}
twitter4j.TwitterException: 401:Authentication credentials were missing or
incorrect.
{errors:[{code:53,message:Basic authentication is not supported}]}
Could anyone help me???
Thanks in advanced
___
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attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
___
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Re: XQSR.ARDB.TWITTER
How about Broadcasts?
How many of us actually look at that box in the top right corner of a
console?
Thats the only real useful example I can think of.
Kind regards
Danny
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: 18 October 2011 17:44
To: arslist@ARSLIST.ORG
Subject: Re: XQSR.ARDB.TWITTER
** Don't you think it would be cool to have it automatically tweet I just
submitted a ticket for a broken printer when a Service Desk rep submits an
incident?
All kidding aside I have heard some people talk about having private
twitter accounts (if you trust twitter to keep your info private) where a
major incident or system notification can be blasted out to people
authorized to subscribe to the feed.
Jason
On Tue, Oct 18, 2011 at 7:29 AM, Sanford, Claire
claire.sanf...@memorialhermann.org wrote:
I'm very curious. Why would you connect Remedy to Twitter?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramón
Sent: Tuesday, October 18, 2011 3:54 AM
To: arslist@ARSLIST.ORG
Subject: XQSR.ARDB.TWITTER
I am using the XQSR.ARDB.TWITTER to connect Remedy with twitter but I have
this error in the arplugin.log:
2011-10-14 09:01:19,402 ERROR [pool-2-thread-1]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
XQSR.ARDBC.TWITTERcreateEntry()401:Authentication credentials were missing
or incorrect.
{errors:[{code:53,message:Basic authentication is not supported}]}
twitter4j.TwitterException: 401:Authentication credentials were missing or
incorrect.
{errors:[{code:53,message:Basic authentication is not supported}]}
Could anyone help me???
Thanks in advanced
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
___
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Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
OK, 3 hours of this::: NOW WHAT
(Oct 18 2011 03:54:07.112 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[550]}
(Oct 18 2011 03:54:07.113 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[551]}
(Oct 18 2011 03:54:07.113 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[552]}
(Oct 18 2011 03:54:07.114 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[8303]}
(Oct 18 2011 03:54:07.115 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[RIK load application
command],Detail=[/var/tmp/Utilities/rik/rik loadapp -f
/u01/app/ITSM/Workflow/install/7.6.04_sp2_overlay_install/systems/fnd/workflow/en/adf_fnd.xml
-m nosamp -x HOSTNAME -t 2106 -u Demo -p ** -l /u01/app/ITSM -n
InstallRAF7604 -L]}
On Tue, Oct 18, 2011 at 12:12 PM, patrick zandi remedy...@gmail.com wrote:
OK, Atrium core sp2 was not a problem, but I was doing oob install too.
the bmc itsm overlay install is running now, for over 2 hours... I am
getting a little concerned.. it appears stuck on task progress, executing..
I do not see anything in the /var/tmp files .. I must be missing
something..
but we shall see..
On Tue, Oct 18, 2011 at 10:14 AM, strauss stra...@unt.edu wrote:
**
Sounds like you had better luck than I. I started running the SP2
installs on my sample data environment which has been stable on some
lightweight 2008 R2 VMs since 7.5, and was upgraded to 7.6, 7.6.03, 7.6.04,
and SP1 without incident. The SP2 ARS installer ran just fine – updated ALL
components. The Atrium installer exploded in a shower of sparks and left
the system as toast; apparently it tried unsuccessfully to restart the AR
Service during the install, and stopped the service but not the process –
which remained connected to the SQL Server, and proceeded to spew some of
the coolest error messages I have seen in a while; here is a selection for
your entertainment:
** **
Mon Oct 17 15:15:26 2011 390600 : Cannot establish a network connection
to the AR System Plug-In server (ARERR 8760)
Mon Oct 17 15:15:26 2011 ITSMT01 (9556) BMC.FILTERAPI.NOE : RPC:
Miscellaneous tli error - System error (Connection refused)
** **
Mon Oct 17 15:15:45 2011 : Action Request System(R) Server x64 Version
7.6.04 SP2 201110080614
(c) Copyright 1991-2011 BMC Software, Inc.
Mon Oct 17 15:15:45 2011 ProcessMain : Another copy of the server is
already running on the same RPC socket (ARERR 35)
Mon Oct 17 15:15:45 2011 d:*program files (x86)*bmc
software*arsystem*confRemedyMutex390600
Mon Oct 17 15:15:45 2011: AR System server terminated — fatal error
occurred in ARSERVER (ARNOTE 21)
Mon Oct 17 16:04:22 2011 390602 : Cannot establish a network connection
to the AR System Plug-In server (ARERR 8760)
Mon Oct 17 16:04:22 2011 ITSMT01 () RMDY.ITSM.RKM.FILESYSTEM :
RPC: Miscellaneous tli error - System error (Connection refused)
Mon Oct 17 16:04:23 2011 390602 : Cannot establish a network connection
to the AR System Plug-In server (ARERR 8760)
Mon Oct 17 16:04:26 2011 ITSMT01 (22701)
REMEDY.ARDBC.SERVER.ADMINISTRATION : RPC: Miscellaneous tli error - System
error (Connection refused)
** **
Mon Oct 17 16:06:19 2011 390600 : Cannot establish a network connection
to the AR System Plug-In server (ARERR 8760)
Mon Oct 17 16:06:19 2011 ITSMT01 (22701) : RPC: Miscellaneous tli
error - System error (Connection refused)
Mon Oct 17 16:06:20 2011 390600 : Cannot establish a network connection
to the AR System Plug-In server (ARERR 8760)
Mon Oct 17 16:06:20 2011 itsmt01.unt.edu () ARSYS.ARF.REGISTRY :
RPC: Miscellaneous tli error - System error (Connection refused)
Mon Oct 17 16:06:21 2011 390600 : Cannot establish a network connection
to the AR System Plug-In server (ARERR 8760)
Mon Oct 17 16:06:21 2011 ITSMT01 (9556) BMC.FILTERAPI.NOE : RPC:
Miscellaneous tli error - System error (Connection refused)
Mon Oct 17 16:06:22 2011 390600 : Cannot establish a network connection
to the AR System Plug-In server (ARERR 8760)
Mon Oct 17 16:06:22 2011 ITSMT01 () RMDY.ITSM.RLE : RPC:
Miscellaneous tli error - System error (Connection refused)
Mon Oct 17 16:06:23 2011 390600 : Cannot establish a network connection
to the AR System Plug-In server (ARERR 8760)
Mon Oct 17 16:06:23 2011 itsmt01.unt.edu (9998) ARSYS.ARF.FTS : RPC:
Miscellaneous tli error - System error (Connection refused)
Mon Oct 17 16:18:06 2011 : Action Request System(R) Server x64 Version
7.6.04 SP2 201110080614
(c) Copyright 1991-2011 BMC Software, Inc.
Re: XQSR.ARDB.TWITTER
Danny, Jason, all,
These specific capabilities (private twitter handle, and Broadcasts) were
discussed in the Socialize your Apps session I deliver at WWRUG11.
Should you wish to join the 7.7 Beta Program, I guess they'll talk about that
really soon (as usual, no commitment, just sharing vision :)
Take care,
~ Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Skype: matt.laurenceau
On 18 oct. 2011, at 18:47, Danny Kellett danny.kell...@strategicworkflow.com
wrote:
**
How about Broadcasts?
How many of us actually look at that box in the top right corner of a console?
That’s the only real useful example I can think of.
Kind regards
Danny
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: 18 October 2011 17:44
To: arslist@ARSLIST.ORG
Subject: Re: XQSR.ARDB.TWITTER
** Don't you think it would be cool to have it automatically tweet I just
submitted a ticket for a broken printer when a Service Desk rep submits an
incident?
All kidding aside I have heard some people talk about having private
twitter accounts (if you trust twitter to keep your info private) where a
major incident or system notification can be blasted out to people authorized
to subscribe to the feed.
Jason
On Tue, Oct 18, 2011 at 7:29 AM, Sanford, Claire
claire.sanf...@memorialhermann.org wrote:
I'm very curious. Why would you connect Remedy to Twitter?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ramón
Sent: Tuesday, October 18, 2011 3:54 AM
To: arslist@ARSLIST.ORG
Subject: XQSR.ARDB.TWITTER
I am using the XQSR.ARDB.TWITTER to connect Remedy with twitter but I have
this error in the arplugin.log:
2011-10-14 09:01:19,402 ERROR [pool-2-thread-1]
com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) -
XQSR.ARDBC.TWITTERcreateEntry()401:Authentication credentials were missing
or incorrect.
{errors:[{code:53,message:Basic authentication is not supported}]}
twitter4j.TwitterException: 401:Authentication credentials were missing or
incorrect.
{errors:[{code:53,message:Basic authentication is not supported}]}
Could anyone help me???
Thanks in advanced
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 9280 ERROR
Hi List, We are facing the the error ARERR 9280 Server Not present in the configured server list itsmqcapp. However the correct configured server name in mid-tier is itsmqcapp.hewitt.com. I do see entries for similar issue on the list but did not roll upto the resolution. Can you please help me the resolution to this issue. Many thanks, Vishwa Saxena ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Issue seen in the Validation Step of Data Management Tool (7.6.03)
Hi Danny, Thanks for the details but i checked in my system and below are the findings :- 1. CAI Plugin is running. 2. AR.CFG file has got this entry : Server-Plugin-Alias: REMEDY.ARF.CAI REMEDY.ARF.CAI servername.domain: 3. CAI Plugin Registry form – there are no records in this form. 4. CAI:Events there are no records with error status. Please let me know your inputs on the same. Regards, Amey Bhosale From: Danny Kellett danny.kell...@strategicworkflow.com To: arslist@ARSLIST.ORG Sent: Monday, 17 October 2011 2:24 AM Subject: Re: Issue seen in the Validation Step of Data Management Tool (7.6.03) ** Hi, We have started to see this in the last few weeks too. But only on People Permission validation so far. The others are ok. Start by checking the CAI Plugin is running and configured correctly. I believe in your version it is still a C plugin so this should be in your ar.cfg(conf) as a .so I can not remember the correct name of it as we are on 7.6.04 and its now java. Then check the CAI Plugin Registry form has entries and that the RCP port you have actually exists with enough threads. Then check the CAI:Events form for any that are stuck with status = error. I have not got to the bottom of this yet but I am starting to lead towards there is a problem record that I am trying to validate and the CAI plugin is getting stuck. Kind regards Danny From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Amey Bhosale Sent: 16 October 2011 08:51 To: arslist@ARSLIST.ORG Subject: Issue seen in the Validation Step of Data Management Tool (7.6.03) ** Hi All, We are facing with an issue in Data Management Tool (7.6.03) where the records get stuck when doing the validation step. It continues to show the record in Pending Status of being validated but no further action happens.I searched the record in DLD:Thread Form where the entry gets created and further also in the DLD:Action Form. As per my understanding the record from DLD:Thread DLD:Action Form should get deleted when the validation is completed. I have seen some post regarding this issue seen where the solution given was to delete the record from DLD:Thread DLD:Action Form and restart the validation process but it didnt work for me. Can someone help me with the same ? Regards, Amey _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ __ The contents of this e-mail and any attachment(s) may contain confidential or privileged information for the intended recipient(s). Unintended recipients are prohibited from taking action on the basis of information in this e-mail and using or disseminating the information, and must notify the sender and delete it from their system. LT Infotech will not accept responsibility or liability for the accuracy or completeness of, or the presence of any virus or disabling code in this e-mail __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
I was told by support people you should always type in the password in the installer even if it looks like the correct password is there Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, October 18, 2011 8:14 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db. ** This was an upgrade from 7.6.04 SP1 -- forgot to mention. On Tue, Oct 18, 2011 at 9:05 AM, patrick zandi rem...commailto:remedy...@gmail.com wrote: OK folks, ARS 7.6.04 SP2 (released Oct 11) - Oracle 11.iR2 Solaris 10 I installed, and the installer was pretty intelligent, and I had 1 minor weird issue, and the fix was odd. Where the page is that asked for the aradmin and password (put in the password). mine was default for aradmin however it did not like it when I got to the page that asked for the system password it says the aradmin password was wrong (you would think that was already done).. so if you go back 4 - 5 steps and put in the aradmin and password, then as you move forward : bang it knows the rest and does it (fairly intelligent). Strange but it went through the install without a hitch.. I have not see anything like this in a while.. have not tested fully.. but wanted you all to know.. we are making progress... Thanks BMC -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 9280 ERROR
I ran into this. It was specific to single user logging in to MT. find web user preference delete profile, then recreate form another user. This happen on the test env, after mirrored production. The user preferences for web carried prod server. Sincerely, D On Oct 18, 2011, at 1:11 PM, anurag saxena va_sax...@yahoo.com wrote: ** Hi List, We are facing the the error ARERR 9280 Server Not present in the configured server list itsmqcapp. However the correct configured server name in mid-tier is itsmqcapp.hewitt.com. I do see entries for similar issue on the list but did not roll upto the resolution. Can you please help me the resolution to this issue. Many thanks, Vishwa Saxena _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
Do you have an SQL log?? It looks like it is updating 1 record at a time
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, October 18, 2011 11:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
**
OK, 3 hours of this::: NOW WHAT
(Oct 18 2011 03:54:07.112 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[550]}
(Oct 18 2011 03:54:07.113 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[551]}
(Oct 18 2011 03:54:07.113 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[552]}
(Oct 18 2011 03:54:07.114 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[8303]}
(Oct 18 2011 03:54:07.115 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[RIK load application
command],Detail=[/var/tmp/Utilities/rik/rik loadapp -f
/u01/app/ITSM/Workflow/install/7.6.04_sp2_overlay_install/systems/fnd/workflow/en/adf_fnd.xml
-m nosamp -x HOSTNAME -t 2106 -u Demo -p ** -l /u01/app/ITSM -n InstallRAF7604
-L]}
On Tue, Oct 18, 2011 at 12:12 PM, patrick zandi
remedy...@gmail.commailto:remedy...@gmail.com wrote:
OK, Atrium core sp2 was not a problem, but I was doing oob install too.
the bmc itsm overlay install is running now, for over 2 hours... I am getting a
little concerned.. it appears stuck on task progress, executing..
I do not see anything in the /var/tmp files .. I must be missing something..
but we shall see..
On Tue, Oct 18, 2011 at 10:14 AM, strauss
stra...@unt.edumailto:stra...@unt.edu wrote:
**
Sounds like you had better luck than I. I started running the SP2 installs on
my sample data environment which has been stable on some lightweight 2008 R2
VMs since 7.5, and was upgraded to 7.6, 7.6.03, 7.6.04, and SP1 without
incident. The SP2 ARS installer ran just fine - updated ALL components. The
Atrium installer exploded in a shower of sparks and left the system as toast;
apparently it tried unsuccessfully to restart the AR Service during the
install, and stopped the service but not the process - which remained connected
to the SQL Server, and proceeded to spew some of the coolest error messages I
have seen in a while; here is a selection for your entertainment:
Mon Oct 17 15:15:26 2011 390600 : Cannot establish a network connection to the
AR System Plug-In server (ARERR 8760)
Mon Oct 17 15:15:26 2011 ITSMT01 (9556) BMC.FILTERAPI.NOE : RPC:
Miscellaneous tli error - System error (Connection refused)
Mon Oct 17 15:15:45 2011 : Action Request System(R) Server x64 Version 7.6.04
SP2 201110080614
(c) Copyright 1991-2011 BMC Software, Inc.
Mon Oct 17 15:15:45 2011 ProcessMain : Another copy of the server is already
running on the same RPC socket (ARERR 35)
Mon Oct 17 15:15:45 2011 d:*program files (x86)*bmc
software*arsystem*confRemedyMutex390600
Mon Oct 17 15:15:45 2011: AR System server terminated - fatal error occurred in
ARSERVER (ARNOTE 21)
Mon Oct 17 16:04:22 2011 390602 : Cannot establish a network connection to the
AR System Plug-In server (ARERR 8760)
Mon Oct 17 16:04:22 2011 ITSMT01 () RMDY.ITSM.RKM.FILESYSTEM : RPC:
Miscellaneous tli error - System error (Connection refused)
Mon Oct 17 16:04:23 2011 390602 : Cannot establish a network connection to the
AR System Plug-In server (ARERR 8760)
Mon Oct 17 16:04:26 2011 ITSMT01 (22701) REMEDY.ARDBC.SERVER.ADMINISTRATION
: RPC: Miscellaneous tli error - System error (Connection refused)
Mon Oct 17 16:06:19 2011 390600 : Cannot establish a network connection to the
AR System Plug-In server (ARERR 8760)
Mon Oct 17 16:06:19 2011 ITSMT01 (22701) : RPC: Miscellaneous tli error -
System error (Connection refused)
Mon Oct 17 16:06:20 2011 390600 : Cannot establish a network connection to the
AR System Plug-In server (ARERR 8760)
Mon Oct 17 16:06:20 2011 itsmt01.unt.eduhttp://itsmt01.unt.edu ()
ARSYS.ARF.REGISTRY : RPC: Miscellaneous tli error - System error (Connection
refused)
Mon Oct 17 16:06:21 2011 390600 : Cannot establish a network connection to the
AR System Plug-In server (ARERR 8760)
Mon Oct 17 16:06:21 2011 ITSMT01 (9556) BMC.FILTERAPI.NOE : RPC:
Miscellaneous tli error - System error (Connection refused)
Mon Oct 17 16:06:22 2011 390600 : Cannot establish a network connection to the
AR System Plug-In server (ARERR 8760)
Mon Oct 17 16:06:22 2011 ITSMT01 () RMDY.ITSM.RLE : RPC: Miscellaneous
tli error - System error (Connection refused)
Mon Oct 17 16:06:23 2011 390600 : Cannot establish a network connection to the
AR System Plug-In server (ARERR 8760)
Mon Oct 17 16:06:23 2011 itsmt01.unt.eduhttp://itsmt01.unt.edu
Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
you will not believe it:: LIKE THIS HAS NEVER HAPPENED
Files uploaded to the download site are BAD::: they just replaced them with
the correct files yesterday?!? I guess..
Go Figure..
So I have re reinstall everything Again.. Wonderful.. So there is hope for
ya Chris!!!
LOL
On Tue, Oct 18, 2011 at 1:29 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
**
Do you have an SQL log?? It looks like it is updating 1 record at a time*
***
** **
Fred
** **
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
*Sent:* Tuesday, October 18, 2011 11:57 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
** **
**
OK, 3 hours of this::: NOW WHAT
** **
(Oct 18 2011 03:54:07.112 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[550]}
(Oct 18 2011 03:54:07.113 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[551]}
(Oct 18 2011 03:54:07.113 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[552]}
(Oct 18 2011 03:54:07.114 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[8303]}
(Oct 18 2011 03:54:07.115 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[RIK load application
command],Detail=[/var/tmp/Utilities/rik/rik loadapp -f
/u01/app/ITSM/Workflow/install/7.6.04_sp2_overlay_install/systems/fnd/workflow/en/adf_fnd.xml
-m nosamp -x HOSTNAME -t 2106 -u Demo -p ** -l /u01/app/ITSM -n
InstallRAF7604 -L]}
** **
On Tue, Oct 18, 2011 at 12:12 PM, patrick zandi remedy...@gmail.com
wrote:
OK, Atrium core sp2 was not a problem, but I was doing oob install too.
the bmc itsm overlay install is running now, for over 2 hours... I am
getting a little concerned.. it appears stuck on task progress, executing..
I do not see anything in the /var/tmp files .. I must be missing
something..
but we shall see..
On Tue, Oct 18, 2011 at 10:14 AM, strauss stra...@unt.edu wrote:
**
Sounds like you had better luck than I. I started running the SP2 installs
on my sample data environment which has been stable on some lightweight 2008
R2 VMs since 7.5, and was upgraded to 7.6, 7.6.03, 7.6.04, and SP1 without
incident. The SP2 ARS installer ran just fine – updated ALL components.
The Atrium installer exploded in a shower of sparks and left the system as
toast; apparently it tried unsuccessfully to restart the AR Service during
the install, and stopped the service but not the process – which remained
connected to the SQL Server, and proceeded to spew some of the coolest error
messages I have seen in a while; here is a selection for your entertainment:
Mon Oct 17 15:15:26 2011 390600 : Cannot establish a network connection to
the AR System Plug-In server (ARERR 8760)
Mon Oct 17 15:15:26 2011 ITSMT01 (9556) BMC.FILTERAPI.NOE : RPC:
Miscellaneous tli error - System error (Connection refused)
Mon Oct 17 15:15:45 2011 : Action Request System(R) Server x64 Version
7.6.04 SP2 201110080614
(c) Copyright 1991-2011 BMC Software, Inc.
Mon Oct 17 15:15:45 2011 ProcessMain : Another copy of the server is
already running on the same RPC socket (ARERR 35)
Mon Oct 17 15:15:45 2011 d:*program files (x86)*bmc
software*arsystem*confRemedyMutex390600
Mon Oct 17 15:15:45 2011: AR System server terminated — fatal error
occurred in ARSERVER (ARNOTE 21)
Mon Oct 17 16:04:22 2011 390602 : Cannot establish a network connection to
the AR System Plug-In server (ARERR 8760)
Mon Oct 17 16:04:22 2011 ITSMT01 () RMDY.ITSM.RKM.FILESYSTEM : RPC:
Miscellaneous tli error - System error (Connection refused)
Mon Oct 17 16:04:23 2011 390602 : Cannot establish a network connection to
the AR System Plug-In server (ARERR 8760)
Mon Oct 17 16:04:26 2011 ITSMT01 (22701)
REMEDY.ARDBC.SERVER.ADMINISTRATION : RPC: Miscellaneous tli error - System
error (Connection refused)
Mon Oct 17 16:06:19 2011 390600 : Cannot establish a network connection to
the AR System Plug-In server (ARERR 8760)
Mon Oct 17 16:06:19 2011 ITSMT01 (22701) : RPC: Miscellaneous tli
error - System error (Connection refused)
Mon Oct 17 16:06:20 2011 390600 : Cannot establish a network connection to
the AR System Plug-In server (ARERR 8760)
Mon Oct 17 16:06:20 2011 itsmt01.unt.edu () ARSYS.ARF.REGISTRY :
RPC: Miscellaneous tli error - System error (Connection refused)
Mon Oct 17 16:06:21 2011 390600 : Cannot
Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
The rik.err error was:
Definition File (D:\Program Files (x86)\BMC
Software\BMCRemedyITSMSuite\ITSMT01\Workflow\install\7.6.04_sp2_overlay_install\systems\fnd\workflow\en\.\fnd_deplapp.def)
import failed with error code (392) :- (Field/VUI name must be unique for the
form -- there is already a field or VUI using this name)
Since there are almost 300 forms in that def file, I'm going to let BMC figured
out what they did wrong. The only form I overlaid on the server is HPD:Help
Desk (one field, Reported Source was given Other as a Default value) and one of
the 7.6.04 upgrades added an overlay for HPD:HelpDesk_AuditLogSystem, and
neither of those is in the problematic def file.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Tuesday, October 18, 2011 1:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
**
Oh, I doubt that (that there is any hope for me)... my downloads are from last
week. The Atrium SP2 applied clean on the second try, but the ITSM SP2 just
completed with a failure. So far the SP2 installers are NOT looking good at
all.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, October 18, 2011 1:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
** you will not believe it:: LIKE THIS HAS NEVER HAPPENED
Files uploaded to the download site are BAD::: they just replaced them with the
correct files yesterday?!? I guess..
Go Figure..
So I have re reinstall everything Again.. Wonderful.. So there is hope for ya
Chris!!!
LOL
On Tue, Oct 18, 2011 at 1:29 PM, Grooms, Frederick W
frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote:
**
Do you have an SQL log?? It looks like it is updating 1 record at a time
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick
zandi
Sent: Tuesday, October 18, 2011 11:57 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
**
OK, 3 hours of this::: NOW WHAT
(Oct 18 2011 03:54:07.112 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[550]}
(Oct 18 2011 03:54:07.113 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[551]}
(Oct 18 2011 03:54:07.113 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[552]}
(Oct 18 2011 03:54:07.114 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[8303]}
(Oct 18 2011 03:54:07.115 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[RIK load application
command],Detail=[/var/tmp/Utilities/rik/rik loadapp -f
/u01/app/ITSM/Workflow/install/7.6.04_sp2_overlay_install/systems/fnd/workflow/en/adf_fnd.xml
-m nosamp -x HOSTNAME -t 2106 -u Demo -p ** -l /u01/app/ITSM -n InstallRAF7604
-L]}
On Tue, Oct 18, 2011 at 12:12 PM, patrick zandi
remedy...@gmail.commailto:remedy...@gmail.com wrote:
OK, Atrium core sp2 was not a problem, but I was doing oob install too.
the bmc itsm overlay install is running now, for over 2 hours... I am getting a
little concerned.. it appears stuck on task progress, executing..
I do not see anything in the /var/tmp files .. I must be missing something..
but we shall see..
On Tue, Oct 18, 2011 at 10:14 AM, strauss
stra...@unt.edumailto:stra...@unt.edu wrote:
**
Sounds like you had better luck than I. I started running the SP2 installs on
my sample data environment which has been stable on some lightweight 2008 R2
VMs since 7.5, and was upgraded to 7.6, 7.6.03, 7.6.04, and SP1 without
incident. The SP2 ARS installer ran just fine - updated ALL components. The
Atrium installer exploded in a shower of sparks and left the system as toast;
apparently it tried unsuccessfully to restart the AR Service during the
install, and stopped the service but not the process - which remained connected
to the SQL Server, and proceeded to spew some of the coolest error messages I
have seen in a while; here is a selection for your entertainment:
Mon Oct 17 15:15:26 2011 390600 : Cannot establish a network connection to the
AR System Plug-In server (ARERR 8760)
Mon Oct 17 15:15:26 2011 ITSMT01 (9556) BMC.FILTERAPI.NOE : RPC:
Miscellaneous tli error - System error (Connection refused)
Mon Oct 17 15:15:45 2011 : Action Request
Outgoing email address rejection list
Going out to the email gurus - I need to pull out standard email notifications to certain email addresses. I have created a rejection list form and put in filters that check the 'To' address of outgoing emails against this list. The mechanism I have tried so far is to set the 'Send Message' field to No (0) and jumping to 999 to short circuit any other processing. This workflow is running, 'Send Message' is set to 0, and no other workflow in the filter log touches the field after that, yet when I check the entry, 'Send Message' is set to Send (1). Note I am on ARS 7.1, patch 009. Is there some background process associated with the Email Engine that is interfering? Alternately, is there another mechanism I can use to prevent a message from being sent during the submit? (Trying to catch it before then would be significantly more difficult, involving multiple sets of code.) Thank you in advance for your help, Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Outgoing email address rejection list
Kelly, Not a guru here but may be have an alternative. IF your blacklist of email address is for certain people, could it be possible to go into their people's record and set 'notification availability' to No ? Just a thought.. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Tuesday, October 18, 2011 3:41 PM To: arslist@ARSLIST.ORG Subject: Outgoing email address rejection list ** Going out to the email gurus - I need to pull out standard email notifications to certain email addresses. I have created a rejection list form and put in filters that check the 'To' address of outgoing emails against this list. The mechanism I have tried so far is to set the 'Send Message' field to No (0) and jumping to 999 to short circuit any other processing. This workflow is running, 'Send Message' is set to 0, and no other workflow in the filter log touches the field after that, yet when I check the entry, 'Send Message' is set to Send (1). Note I am on ARS 7.1, patch 009. Is there some background process associated with the Email Engine that is interfering? Alternately, is there another mechanism I can use to prevent a message from being sent during the submit? (Trying to catch it before then would be significantly more difficult, involving multiple sets of code.) Thank you in advance for your help, Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Outgoing email address rejection list
I'm not a mail guru at all, but I have seen that issue with a message going out even after I manually set 'Send Message' to No - maybe ARS 6.0 and perhaps 7.5, too. Sometimes I think it's a timing issue with the mail processing. How about throwing an error on submit so a mail record isn't even created? Not sure if that would interfere with processing the other mail you *do* want to send or not. It would make me a little nervous, but perhaps others could comment on whether that's a good solution. David Durling Enterprise Information Technology Services University of Georgia From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Tuesday, October 18, 2011 4:41 PM To: arslist@ARSLIST.ORG Subject: Outgoing email address rejection list ** Going out to the email gurus - I need to pull out standard email notifications to certain email addresses. I have created a rejection list form and put in filters that check the 'To' address of outgoing emails against this list. The mechanism I have tried so far is to set the 'Send Message' field to No (0) and jumping to 999 to short circuit any other processing. This workflow is running, 'Send Message' is set to 0, and no other workflow in the filter log touches the field after that, yet when I check the entry, 'Send Message' is set to Send (1). Note I am on ARS 7.1, patch 009. Is there some background process associated with the Email Engine that is interfering? Alternately, is there another mechanism I can use to prevent a message from being sent during the submit? (Trying to catch it before then would be significantly more difficult, involving multiple sets of code.) Thank you in advance for your help, Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
BMC Support indicates that there is a known defect with a view ID that
basically prevents the ITSM SP2 installer from completing successfully. It
looks like it will affect all of my available environments.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Tuesday, October 18, 2011 1:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
**
The rik.err error was:
Definition File (D:\Program Files (x86)\BMC
Software\BMCRemedyITSMSuite\ITSMT01\Workflow\install\7.6.04_sp2_overlay_install\systems\fnd\workflow\en\.\fnd_deplapp.def)
import failed with error code (392) :- (Field/VUI name must be unique for the
form -- there is already a field or VUI using this name)
Since there are almost 300 forms in that def file, I'm going to let BMC figured
out what they did wrong. The only form I overlaid on the server is HPD:Help
Desk (one field, Reported Source was given Other as a Default value) and one of
the 7.6.04 upgrades added an overlay for HPD:HelpDesk_AuditLogSystem, and
neither of those is in the problematic def file.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Tuesday, October 18, 2011 1:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
**
Oh, I doubt that (that there is any hope for me)... my downloads are from last
week. The Atrium SP2 applied clean on the second try, but the ITSM SP2 just
completed with a failure. So far the SP2 installers are NOT looking good at
all.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, October 18, 2011 1:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
** you will not believe it:: LIKE THIS HAS NEVER HAPPENED
Files uploaded to the download site are BAD::: they just replaced them with the
correct files yesterday?!? I guess..
Go Figure..
So I have re reinstall everything Again.. Wonderful.. So there is hope for ya
Chris!!!
LOL
On Tue, Oct 18, 2011 at 1:29 PM, Grooms, Frederick W
frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote:
**
Do you have an SQL log?? It looks like it is updating 1 record at a time
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick
zandi
Sent: Tuesday, October 18, 2011 11:57 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
**
OK, 3 hours of this::: NOW WHAT
(Oct 18 2011 03:54:07.112 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[550]}
(Oct 18 2011 03:54:07.113 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[551]}
(Oct 18 2011 03:54:07.113 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[552]}
(Oct 18 2011 03:54:07.114 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[8303]}
(Oct 18 2011 03:54:07.115 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[RIK load application
command],Detail=[/var/tmp/Utilities/rik/rik loadapp -f
/u01/app/ITSM/Workflow/install/7.6.04_sp2_overlay_install/systems/fnd/workflow/en/adf_fnd.xml
-m nosamp -x HOSTNAME -t 2106 -u Demo -p ** -l /u01/app/ITSM -n InstallRAF7604
-L]}
On Tue, Oct 18, 2011 at 12:12 PM, patrick zandi
remedy...@gmail.commailto:remedy...@gmail.com wrote:
OK, Atrium core sp2 was not a problem, but I was doing oob install too.
the bmc itsm overlay install is running now, for over 2 hours... I am getting a
little concerned.. it appears stuck on task progress, executing..
I do not see anything in the /var/tmp files .. I must be missing something..
but we shall see..
On Tue, Oct 18, 2011 at 10:14 AM, strauss
stra...@unt.edumailto:stra...@unt.edu wrote:
**
Sounds like you had better luck than I. I started running the SP2 installs on
my sample data environment which has been stable on some lightweight 2008 R2
VMs since 7.5, and was upgraded to 7.6, 7.6.03, 7.6.04, and SP1 without
incident. The SP2 ARS installer ran just fine - updated ALL components. The
Atrium installer exploded in a shower of sparks and left the system as toast;
apparently it tried
Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
Nice ! Sev 1.
Sent from my iPhone so typo's or funky words can and do happen!
On Oct 18, 2011, at 6:02 PM, strauss stra...@unt.edu wrote:
**
BMC Support indicates that there is a known defect with a view ID that
basically prevents the ITSM SP2 installer from completing successfully. It
looks like it will affect all of my available environments.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Tuesday, October 18, 2011 1:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
**
The rik.err error was:
Definition File (D:\Program Files (x86)\BMC
Software\BMCRemedyITSMSuite\ITSMT01\Workflow\install\7.6.04_sp2_overlay_install\systems\fnd\workflow\en\.\fnd_deplapp.def)
import failed with error code (392) :- (Field/VUI name must be unique for
the form -- there is already a field or VUI using this name)
Since there are almost 300 forms in that def file, I’m going to let BMC
figured out what they did wrong. The only form I overlaid on the server is
HPD:Help Desk (one field, Reported Source was given Other as a Default value)
and one of the 7.6.04 upgrades added an overlay for
HPD:HelpDesk_AuditLogSystem, and neither of those is in the problematic def
file.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Tuesday, October 18, 2011 1:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
**
Oh, I doubt that (that there is any hope for me)… my downloads are from last
week. The Atrium SP2 applied clean on the second try, but the ITSM SP2 just
completed with a failure. So far the SP2 installers are NOT looking good at
all.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, October 18, 2011 1:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
** you will not believe it:: LIKE THIS HAS NEVER HAPPENED
Files uploaded to the download site are BAD::: they just replaced them with
the correct files yesterday?!? I guess..
Go Figure..
So I have re reinstall everything Again.. Wonderful.. So there is hope for ya
Chris!!!
LOL
On Tue, Oct 18, 2011 at 1:29 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
**
Do you have an SQL log?? It looks like it is updating 1 record at a time
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, October 18, 2011 11:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
**
OK, 3 hours of this::: NOW WHAT
(Oct 18 2011 03:54:07.112 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[550]}
(Oct 18 2011 03:54:07.113 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[551]}
(Oct 18 2011 03:54:07.113 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[552]}
(Oct 18 2011 03:54:07.114 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[8303]}
(Oct 18 2011 03:54:07.115 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[RIK load application
command],Detail=[/var/tmp/Utilities/rik/rik loadapp -f
/u01/app/ITSM/Workflow/install/7.6.04_sp2_overlay_install/systems/fnd/workflow/en/adf_fnd.xml
-m nosamp -x HOSTNAME -t 2106 -u Demo -p ** -l /u01/app/ITSM -n
InstallRAF7604 -L]}
On Tue, Oct 18, 2011 at 12:12 PM, patrick zandi remedy...@gmail.com wrote:
OK, Atrium core sp2 was not a problem, but I was doing oob install too.
the bmc itsm overlay install is running now, for over 2 hours... I am getting
a little concerned.. it appears stuck on task progress, executing..
I do not see anything in the /var/tmp files .. I must be missing something..
but we shall see..
On Tue, Oct 18, 2011 at 10:14 AM, strauss stra...@unt.edu wrote:
**
Sounds like you had better luck than I. I started running the SP2 installs
on my sample data environment which has been stable on some lightweight 2008
R2 VMs since
Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
So they broke it twice ! Lol
Sent from my iPhone so typo's or funky words can and do happen!
On Oct 18, 2011, at 6:02 PM, strauss stra...@unt.edu wrote:
**
BMC Support indicates that there is a known defect with a view ID that
basically prevents the ITSM SP2 installer from completing successfully. It
looks like it will affect all of my available environments.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Tuesday, October 18, 2011 1:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
**
The rik.err error was:
Definition File (D:\Program Files (x86)\BMC
Software\BMCRemedyITSMSuite\ITSMT01\Workflow\install\7.6.04_sp2_overlay_install\systems\fnd\workflow\en\.\fnd_deplapp.def)
import failed with error code (392) :- (Field/VUI name must be unique for
the form -- there is already a field or VUI using this name)
Since there are almost 300 forms in that def file, I’m going to let BMC
figured out what they did wrong. The only form I overlaid on the server is
HPD:Help Desk (one field, Reported Source was given Other as a Default value)
and one of the 7.6.04 upgrades added an overlay for
HPD:HelpDesk_AuditLogSystem, and neither of those is in the problematic def
file.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent: Tuesday, October 18, 2011 1:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
**
Oh, I doubt that (that there is any hope for me)… my downloads are from last
week. The Atrium SP2 applied clean on the second try, but the ITSM SP2 just
completed with a failure. So far the SP2 installers are NOT looking good at
all.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, October 18, 2011 1:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
** you will not believe it:: LIKE THIS HAS NEVER HAPPENED
Files uploaded to the download site are BAD::: they just replaced them with
the correct files yesterday?!? I guess..
Go Figure..
So I have re reinstall everything Again.. Wonderful.. So there is hope for ya
Chris!!!
LOL
On Tue, Oct 18, 2011 at 1:29 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
**
Do you have an SQL log?? It looks like it is updating 1 record at a time
Fred
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Tuesday, October 18, 2011 11:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.04 SP2 Solaris installer Oracle db.
**
OK, 3 hours of this::: NOW WHAT
(Oct 18 2011 03:54:07.112 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[550]}
(Oct 18 2011 03:54:07.113 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[551]}
(Oct 18 2011 03:54:07.113 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[552]}
(Oct 18 2011 03:54:07.114 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[Code],Detail=[8303]}
(Oct 18 2011 03:54:07.115 PM
+),INFO,com.bmc.install.product.rik.statement.RIKLoadApplicationStatement,
LOG EVENT {Description=[RIK load application
command],Detail=[/var/tmp/Utilities/rik/rik loadapp -f
/u01/app/ITSM/Workflow/install/7.6.04_sp2_overlay_install/systems/fnd/workflow/en/adf_fnd.xml
-m nosamp -x HOSTNAME -t 2106 -u Demo -p ** -l /u01/app/ITSM -n
InstallRAF7604 -L]}
On Tue, Oct 18, 2011 at 12:12 PM, patrick zandi remedy...@gmail.com wrote:
OK, Atrium core sp2 was not a problem, but I was doing oob install too.
the bmc itsm overlay install is running now, for over 2 hours... I am getting
a little concerned.. it appears stuck on task progress, executing..
I do not see anything in the /var/tmp files .. I must be missing something..
but we shall see..
On Tue, Oct 18, 2011 at 10:14 AM, strauss stra...@unt.edu wrote:
**
Sounds like you had better luck than I. I started running the SP2 installs
on my sample data environment which has been stable on some lightweight 2008
Re: Outgoing email address rejection list
We had the same issue with trying to set Sent Message to No. Here is what we do for our test environment where we don't want to spam regular users. Unless the email address is whitelisted we tack the address in the To: field on to the end of the subject and replace the To: with the email address of an account created for these redirected messages. We also have workflow to look at CC: and BCC: but I can't remember if it just nulls them out or does the whitelist check also. Jason On Tue, Oct 18, 2011 at 2:29 PM, David Durling durl...@uga.edu wrote: ** I’m not a mail guru at all, but I have seen that issue with a message going out even after I manually set ‘Send Message’ to “No” – maybe ARS 6.0 and perhaps 7.5, too. Sometimes I think it’s a timing issue with the mail processing. ** ** How about throwing an error on submit so a mail record isn’t even created? Not sure if that would interfere with processing the other mail you **do** want to send or not. It would make me a little nervous, but perhaps others could comment on whether that’s a good solution. ** ** David Durling Enterprise Information Technology Services University of Georgia ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Logan, Kelly *Sent:* Tuesday, October 18, 2011 4:41 PM *To:* arslist@ARSLIST.ORG *Subject:* Outgoing email address rejection list ** ** ** Going out to the email gurus - ** ** I need to pull out standard email notifications to certain email addresses. I have created a rejection list form and put in filters that check the ‘To’ address of outgoing emails against this list. The mechanism I have tried so far is to set the ‘Send Message’ field to “No” (0) and jumping to 999 to short circuit any other processing. This workflow is running, ‘Send Message’ is set to 0, and no other workflow in the filter log touches the field after that, yet when I check the entry, ‘Send Message’ is set to “Send” (1). Note I am on ARS 7.1, patch 009. ** ** Is there some background process associated with the Email Engine that is interfering? Alternately, is there another mechanism I can use to prevent a message from being sent during the submit? (Trying to catch it before then would be significantly more difficult, involving multiple sets of code.)** ** ** ** Thank you in advance for your help, ** ** *Kelly Logan*, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ** ** *ProQuest*...Start here. 2010 InformationWeek 500 Top Innovator ** ** P Please consider the environment before printing this email. ** ** *This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer*. ** ** _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
AR System Server 7.1 Upgrade to 7.5 Issue
Hi All, I am currently performing an upgrade on a client's UAT AR System 7.1 environment. I've barely started, and I've already hit my first snag. The client’s AR System 7.1 P6 Server is installed on a UNIX environment (Solaris 10). The installation directory is /opt/remedy/product/7.0. When I run the AR System 7.5 P7 installer, and enter the correct AR System 7.1 P6 Server installation directory, the next screen displays the following error, “No features are selected to install”. If you go back to the previous screen and change the installation directory to /opt/remedy/product (or any other incorrect directory) it will allow you to continue (as it obviously thinks it is a fresh install) up until the point where you enter the AR System Server name. After selecting the server, I receive a different error, “The current installation directory does not match the server installed at /opt/remedy/product/7.0. Go back to the previous screen and change the installation location for the AR System Server you want to upgrade.”. This error proves that the installer does indeed know that the installation directory is /opt/remedy/product/7.0 but for some reason, it just can’t read in the products installed for it. My guess is that it's due to a missing ARSystemInstalledConfiguration.xml file from the previous install. The installer is probably trying to read in the information from that file so that it knows what was previously installed. Unfortunately none of the servers (not even the Productions servers) have this so I cannot test this theory out. Has anyone come across this issue before? If not, can anyone supply me with an AR System Server 7.1 ARSystemInstalledConfiguration.xml file that I can hack (and test my theory out with)? Cheers, J ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: AR System Server 7.1 Upgrade to 7.5 Issue
Why p7 and not p9 or p11? Sent from my iPhone so typo's or funky words can and do happen! On Oct 18, 2011, at 10:19 PM, Jason Lander jason.lan...@planwell.net wrote: Hi All, I am currently performing an upgrade on a client's UAT AR System 7.1 environment. I've barely started, and I've already hit my first snag. The client’s AR System 7.1 P6 Server is installed on a UNIX environment (Solaris 10). The installation directory is /opt/remedy/product/7.0. When I run the AR System 7.5 P7 installer, and enter the correct AR System 7.1 P6 Server installation directory, the next screen displays the following error, “No features are selected to install”. If you go back to the previous screen and change the installation directory to /opt/remedy/product (or any other incorrect directory) it will allow you to continue (as it obviously thinks it is a fresh install) up until the point where you enter the AR System Server name. After selecting the server, I receive a different error, “The current installation directory does not match the server installed at /opt/remedy/product/7.0. Go back to the previous screen and change the installation location for the AR System Server you want to upgrade.”. This error proves that the installer does indeed know that the installation directory is /opt/remedy/product/7.0 but for some reason, it just can’t read in the products installed for it. My guess is that it's due to a missing ARSystemInstalledConfiguration.xml file from the previous install. The installer is probably trying to read in the information from that file so that it knows what was previously installed. Unfortunately none of the servers (not even the Productions servers) have this so I cannot test this theory out. Has anyone come across this issue before? If not, can anyone supply me with an AR System Server 7.1 ARSystemInstalledConfiguration.xml file that I can hack (and test my theory out with)? Cheers, J ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: AR System Server 7.1 Upgrade to 7.5 Issue
It sounds like you don't have rights to install to /opt/remedy/product/7.0
Was the original installed as root (or have you forgotten to do the export
ARNONROOTINSTALL=TRUE before running the installer?
7.1 did not have an installation XML file (The install was not XML based for
what to install).
When you select the server the installer reads the
/etc/arsystem/{servername}/armonitor.conf file to get the original path.
There should be an installation log file in /tmp or /usr/tmp that can give you
better info on what you are seeing
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Lander
Sent: Tuesday, October 18, 2011 9:19 PM
To: arslist@ARSLIST.ORG
Subject: AR System Server 7.1 Upgrade to 7.5 Issue
Hi All,
I am currently performing an upgrade on a client's UAT AR System 7.1
environment. I've barely started, and I've already hit my first snag.
The clients AR System 7.1 P6 Server is installed on a UNIX environment (Solaris
10). The installation directory is /opt/remedy/product/7.0.
When I run the AR System 7.5 P7 installer, and enter the correct AR System 7.1
P6 Server installation directory, the next screen displays the following error,
No features are selected to install.
If you go back to the previous screen and change the installation directory to
/opt/remedy/product (or any other incorrect directory) it will allow you to
continue (as it obviously thinks it is a fresh install) up until the point
where you enter the AR System Server name. After selecting the server, I
receive a different error, The current installation directory does not match
the server installed at /opt/remedy/product/7.0. Go back to the previous screen
and change the installation location for the AR System Server you want to
upgrade.. This error proves that the installer does indeed know that the
installation directory is /opt/remedy/product/7.0 but for some reason, it just
cant read in the products installed for it.
My guess is that it's due to a missing ARSystemInstalledConfiguration.xml file
from the previous install. The installer is probably trying to read in the
information from that file so that it knows what was previously installed.
Unfortunately none of the servers (not even the Productions servers) have this
so I cannot test this theory out.
Has anyone come across this issue before? If not, can anyone supply me with an
AR System Server 7.1 ARSystemInstalledConfiguration.xml file that I can hack
(and test my theory out with)?
Cheers,
J
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Re: AR System Server 7.1 Upgrade to 7.5 Issue
Hi Fred, Thanks for your reply. The original installation was installed as root and the server still runs as this. The upgrade is also being run as root. Re the installation xml; that explains why there isn't one in 7.1! I've already checked the installation log files and they don't allude to anything unusual. I've also logged a call with BMC Support so will see what they say :P Cheers, J ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
