Re: Afghanistan

[Treis Azrael]

Last I heard SAIC out of Camp McDill in Tampa had a requirement for BMC Remedy 
skills in theater.

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Re: Diary field weirdness in Mid-tier

[Misi Mladoniczky]

Hi,

To me, this seems like a bug, and a Mid-Tier bug at that.

Have you tried the SP2 for Mid-Tier?

I am seeing the exact same problem with AR Server 7.6.04, Mid-Tier 7.6.04
and Firefox.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
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Find these products, and many free tools and utilities, at http://rrr.se.

> Hi Folks,
>
> I have a question about diary fields and how they work in the Mid-tier.
> They seem to work differently than they do in the Windows client.
>
> In the Windows client, I am able to enter any number of lines into the
> field, both when the field is collapsed or when it is expanded.
>
> In the Mid-tier, I am limited to entering only as many lines as the number
> of rows specified in in the properties for the diary field as specified
> using Dev Studio.
>
> For example, If the diary field is specified with three rows, and I type
> directly into the diary field (without expanding it first) like this:
>
> 1
> 2
> 3
> 4
> 5
>
> I end up with:
>
> 1
> 2
> 345
>
> If I save it and then expand the diary, This is what was saved:
>
> 1
> 2
> 345
>
> If I expand the diary field and type the following:
> 1
> 2
> 3
> 4
> 5
>
> and then collapse it, save it, then refresh the record and expand the
> diary
> field, the last entry will look like this:
>
> 1
> 2
> 3
>
> In the Windows client, it will take whatever you enter, expanded or
> collapsed and save it every time, regardless of the number of rows
> specified in the field properties.
>
> The only way that I have found to get the Mid-tier to take an entry that
> is
> longer than the number of rows specified in the field properties is as
> follows:
>
> Type something into the diary field just to get the Save button enabled.
> Expand the diary field.
> Type in multiple lines, as many as you want.
> Save the record while the diary field is still expanded.
>
> The diary field will be saved correctly.
>
> Also, unlike the Windows client, the Mid-tier does not clear the lower
> portion of the diary field after the record has been saved.
>
> Is this just my system, or is this the way that diary fields work in the
> Mid-tier?
>
> I have tried this on Safari, Firefox and Chrome on multiple Macs and PCs.
> They all behave exactly the same way. The only browser that works the way
> that the Windows client works is IE on Windows.
>
> I have scoured the BMC documentation and I have not found anything to make
> me think that this is expected behavior on Mid-tier.
>
> ARS 7.6.03 on Solaris
> Mid-tier 7.6.04
> Oracle 11.2.0.2.0
>
> Thanks for reading this far.
> Larry
>
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> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

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Re: User Login Error

[Tauf Chowdhury]

It could happen if the session and load balancer timeouts aren't set up 
correctly. 

Sent from my iPhone

On Dec 20, 2011, at 5:58 PM, "Grooms, Frederick W"  
wrote:

> I have also seen it happen when a user's IP keeps changing (such as a user 
> thru VPN and the VPN keeps dropping so they get a new IP each connection)
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
> Sent: Tuesday, December 20, 2011 4:48 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: User Login Error
> 
> I agree with Brian...that's your most likely problem...different browsers, or 
> different browser sessions.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Hocks, Mike (DOT)
> Sent: Tuesday, December 20, 2011 3:19 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: User Login Error
> 
> Just the one from the preconfig stack install ... it sites on the same box 
> with the AR Server
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
> Sent: Tuesday, December 20, 2011 3:45 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: User Login Error
> 
> Mike,
> How many mid-tier servers do you have?
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Hocks
> Sent: Tuesday, December 20, 2011 2:26 PM
> To: arslist@ARSLIST.ORG
> Subject: User Login Error
> 
> I am running 7.6.04 on windows 2008 Server 64Bit (Preconfig Stack Install) 
> with a SQL 2008 64bit Server...I have a user that constatntly gets the 
> following error "User is currently connected from another machine (ARERR 
> 9084) I have verified with him that he has not logged into any other 
> computers ... If there anything I nned to do with this user's account to 
> resolve the issue
> 
> 
> 
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SLM: Estimated Resolution Date

[Feng Li]

Hello guys,

I found when updated the incident which trgierred SLM, the Estimated
Resolution Date always automatically updated in the Audit Log.

Anyone can explain this ?

Thanks advance.

Regards
Wendy

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Diary field weirdness in Mid-tier

[L G Robinson]

Hi Folks,

I have a question about diary fields and how they work in the Mid-tier.
They seem to work differently than they do in the Windows client.

In the Windows client, I am able to enter any number of lines into the
field, both when the field is collapsed or when it is expanded.

In the Mid-tier, I am limited to entering only as many lines as the number
of rows specified in in the properties for the diary field as specified
using Dev Studio.

For example, If the diary field is specified with three rows, and I type
directly into the diary field (without expanding it first) like this:

1
2
3
4
5

I end up with:

1
2
345

If I save it and then expand the diary, This is what was saved:

1
2
345

If I expand the diary field and type the following:
1
2
3
4
5

and then collapse it, save it, then refresh the record and expand the diary
field, the last entry will look like this:

1
2
3

In the Windows client, it will take whatever you enter, expanded or
collapsed and save it every time, regardless of the number of rows
specified in the field properties.

The only way that I have found to get the Mid-tier to take an entry that is
longer than the number of rows specified in the field properties is as
follows:

Type something into the diary field just to get the Save button enabled.
Expand the diary field.
Type in multiple lines, as many as you want.
Save the record while the diary field is still expanded.

The diary field will be saved correctly.

Also, unlike the Windows client, the Mid-tier does not clear the lower
portion of the diary field after the record has been saved.

Is this just my system, or is this the way that diary fields work in the
Mid-tier?

I have tried this on Safari, Firefox and Chrome on multiple Macs and PCs.
They all behave exactly the same way. The only browser that works the way
that the Windows client works is IE on Windows.

I have scoured the BMC documentation and I have not found anything to make
me think that this is expected behavior on Mid-tier.

ARS 7.6.03 on Solaris
Mid-tier 7.6.04
Oracle 11.2.0.2.0

Thanks for reading this far.
Larry

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Re: RMDY.ITSM.RLE Question

[Thad Esser]

I can't speak to this particular plugin, but I know that the
CMDBSyncAssetUI (with ITSM 7.0.3/CMDB 2.1 anyway) doesn't work if you
disallow unqualified searches.  So its not unheard of for that setting to
not be accounted for in auxillary processes.

Thad
On Tue, Dec 20, 2011 at 1:58 PM, Axton  wrote:

> **
> Relevant Environment Information
> - ARServer 7.5 patch 3
> - ITSM 7.5.01.0 no patches
> - Atrium CMDB 7.5 patch 005
>
> Does the plugin RMDY.ITSM.RLE work properly with a server that disallows
> unqualified searches?
>
> We are using this configuration for the plugin:
>
>  
> RMDY.ITSM.RLE
> FilterAPI
> JAVA
> /path/to/remedy/ARSystem/pluginsvr/rle/rle.jar
> com.bmc.itsm.rle.RuleEngineFilterAPI
> /path/to
> /remedy/ARSystem/pluginsvr/rle
>  type="location">/path/to/remedy/ARSystem/pluginsvr/rle/lib/JbcParser.jar
>  type="location">/path/to/remedy/ARSystem/pluginsvr/rle/lib/cmdbapi75.jar
>  type="location">/path/to/remedy/ARSystem/pluginsvr/rle/lib/aspectjrt.jar
> 
> server
> 1234
> 
> 
> 
>
>
> At start-up time, if I set the log level to DEBUG, I see the following
> error in the arjavaplugin.log:
>
>  [main] com.bmc.arsys.api.ProxyJRpcBase (?:?) - [ERROR (361): An
> unqualified search was issued and the server has been configured to
> disallow unqualified searches.
>
>
> The API logs show the following for this error:
>
>  /+GLEWF  ARGetListEntryWithFields schema RLE:Configuration from
> Unidentified Client (protocol 14) at IP address 1.2.3.4
> /-GLEWFFAIL
>
>
> The plugin server hangs at this point (in practice it never leaves the
> init phase of the startup and repeats the above error every minute) and the
> plugin server never completes it's initialization, which is typically
> indicated by a log line like this:
>
> Java plug-in server has initialized plug-ins for all 10 core threads. The
> server is ready to receive RPC calls.
>
>
> If I allow unqualified searches I get the following in the arjavaplugin
> log file (all good):
>
>  ** server set to allow unqualified searches
> [main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - Attempting to load Java
> Plugin RMDY.ITSM.RLE
> [main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - Number of URLs for plugin
> RMDY.ITSM.RLE is 5
> [main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - URL1:
> file:/path/to/remedy/ARSystem/pluginsvr/rle/rle.jar
> [main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - URL2:
> file:/path/to/remedy/ARSystem/pluginsvr/rle/
> [main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - URL3:
> file:/path/to/remedy/ARSystem/pluginsvr/rle/lib/JbcParser.jar
> [main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - URL4:
> file:/path/to/remedy/ARSystem/pluginsvr/rle/lib/cmdbapi75.jar
> [main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - URL5:
> file:/path/to/remedy/ARSystem/pluginsvr/rle/lib/aspectjrt.jar
> [main] com.bmc.arsys.api.NativeLibraryLoader (?:?) - attempt to load
> native library arutiljni75
> [main] com.bmc.arsys.api.NativeLibraryLoader (?:?) - successfully loaded
> native library arutiljni75
> [main] com.bmc.arsys.api.Config (?:?) - jrpcMode: true
> [main] com.bmc.arsys.api.Config (?:?) - jniLoadMode: 1
> [main] com.bmc.arsys.api.Config (?:?) - apiRecordingMode: 0
> [main] com.bmc.arsys.api.Config (?:?) - maxProxiesPerServer: 10
> [main] com.bmc.arsys.api.Config (?:?) - minimumSupportedServerRpcVersion:
> 12
> [main] com.bmc.arsys.api.Config (?:?) - connectionMaxRetries: 0
> [main] com.bmc.arsys.api.Config (?:?) - timeLagBetweenRetriesMillSec: 1000
> [main] com.bmc.arsys.api.Config (?:?) - stringizeFieldAssignments: false
> [main] com.bmc.arsys.api.Config (?:?) - stringizeSetIfQualification: false
> [main] com.bmc.arsys.api.Config (?:?) - useLegacyQualParser: false
> [main] com.bmc.arsys.api.Config (?:?) - useLegacyAssignParser: false
> [main] com.bmc.arsys.api.Config (?:?) - useLegacyQualFormatter: false
> [main] com.bmc.arsys.api.Config (?:?) - useLegacyAssignFormatter: false
> [main] com.bmc.arsys.api.ARTypeMgr (?:?) - ARTypeMgr.loadAll() - loading
> all typeInfos
> [main] com.bmc.arsys.artranscode.ARCharSet (?:?) - serverLanguage =
> en_US;UTF-8
> [main] com.bmc.arsys.artranscode.ARCharSet (?:?) - svrCharSetJavaName =
> UTF-8
> [main] com.bmc.arsys.api.ProxyManager (?:?) - Connects to ARServer server
> through com.bmc.arsys.api.ProxyJRpc@19a0feb
> [main] com.bmc.arsys.api.ProxyPool (?:?) - Created proxy 1 by Tid_1 for
> server server:1234
> [main] com.bmc.arsys.arrpc.xdr.ArRpcPassword (?:?) -
> ArControlStruct*.ArRpcPassword password string is encrypted.
> [main] com.bmc.arsys.utils.ProcessUtil (?:?) -
> [main] com.bmc.arsys.arrpc.xdr.ArRpcPassword (?:?) -
> ArControlStruct*.ArRpcPassword password string is encrypted.
> [main] com.bmc.arsys.utils.ProcessUtil (?:?) -
> [main] com.bmc.arsys.qual.o (?:?) - > Compile Qualification Query String :
> 1=1
> [main] com.bmc.arsys.qual.o (?:?) - < Compile Qualification Query String :
> 1=1
> [main] com.bmc.arsys.arrpc.xdr.ArRpcPassword (?:?) -
> ArControlStruct*.ArRpcPassword password string is encry

Re: RMDY.ITSM.RLE Question

[Jason Miller]

It sounds familiar.  It has been a while since I revisited it but I think
this may have been why I re-enabled unqualified searches.

Jason

On Tue, Dec 20, 2011 at 1:58 PM, Axton  wrote:

> **
> Relevant Environment Information
> - ARServer 7.5 patch 3
> - ITSM 7.5.01.0 no patches
> - Atrium CMDB 7.5 patch 005
>
> Does the plugin RMDY.ITSM.RLE work properly with a server that disallows
> unqualified searches?
>
> We are using this configuration for the plugin:
>
> 
> RMDY.ITSM.RLE
>  FilterAPI
> JAVA
>  /path/to/remedy/ARSystem/pluginsvr/rle/rle.jar
> com.bmc.itsm.rle.RuleEngineFilterAPI
>  /path/to
> /remedy/ARSystem/pluginsvr/rle
>   type="location">/path/to/remedy/ARSystem/pluginsvr/rle/lib/JbcParser.jar
>   type="location">/path/to/remedy/ARSystem/pluginsvr/rle/lib/cmdbapi75.jar
>   type="location">/path/to/remedy/ARSystem/pluginsvr/rle/lib/aspectjrt.jar
>  
> server
>  1234
> 
>  
> 
>
>
> At start-up time, if I set the log level to DEBUG, I see the following
> error in the arjavaplugin.log:
>
> [main] com.bmc.arsys.api.ProxyJRpcBase (?:?) - [ERROR (361): An
> unqualified search was issued and the server has been configured to
> disallow unqualified searches.
>
>
> The API logs show the following for this error:
>
> /+GLEWF  ARGetListEntryWithFields schema RLE:Configuration from
> Unidentified Client (protocol 14) at IP address 1.2.3.4
> /-GLEWFFAIL
>
>
> The plugin server hangs at this point (in practice it never leaves the
> init phase of the startup and repeats the above error every minute) and the
> plugin server never completes it's initialization, which is typically
> indicated by a log line like this:
>
> Java plug-in server has initialized plug-ins for all 10 core threads. The
> server is ready to receive RPC calls.
>
>
> If I allow unqualified searches I get the following in the arjavaplugin
> log file (all good):
>
> ** server set to allow unqualified searches
> [main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - Attempting to load Java
> Plugin RMDY.ITSM.RLE
> [main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - Number of URLs for plugin
> RMDY.ITSM.RLE is 5
> [main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - URL1:
> file:/path/to/remedy/ARSystem/pluginsvr/rle/rle.jar
> [main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - URL2:
> file:/path/to/remedy/ARSystem/pluginsvr/rle/
> [main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - URL3:
> file:/path/to/remedy/ARSystem/pluginsvr/rle/lib/JbcParser.jar
> [main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - URL4:
> file:/path/to/remedy/ARSystem/pluginsvr/rle/lib/cmdbapi75.jar
> [main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - URL5:
> file:/path/to/remedy/ARSystem/pluginsvr/rle/lib/aspectjrt.jar
> [main] com.bmc.arsys.api.NativeLibraryLoader (?:?) - attempt to load
> native library arutiljni75
> [main] com.bmc.arsys.api.NativeLibraryLoader (?:?) - successfully loaded
> native library arutiljni75
> [main] com.bmc.arsys.api.Config (?:?) - jrpcMode: true
> [main] com.bmc.arsys.api.Config (?:?) - jniLoadMode: 1
> [main] com.bmc.arsys.api.Config (?:?) - apiRecordingMode: 0
> [main] com.bmc.arsys.api.Config (?:?) - maxProxiesPerServer: 10
> [main] com.bmc.arsys.api.Config (?:?) - minimumSupportedServerRpcVersion:
> 12
> [main] com.bmc.arsys.api.Config (?:?) - connectionMaxRetries: 0
> [main] com.bmc.arsys.api.Config (?:?) - timeLagBetweenRetriesMillSec: 1000
> [main] com.bmc.arsys.api.Config (?:?) - stringizeFieldAssignments: false
> [main] com.bmc.arsys.api.Config (?:?) - stringizeSetIfQualification: false
> [main] com.bmc.arsys.api.Config (?:?) - useLegacyQualParser: false
> [main] com.bmc.arsys.api.Config (?:?) - useLegacyAssignParser: false
> [main] com.bmc.arsys.api.Config (?:?) - useLegacyQualFormatter: false
> [main] com.bmc.arsys.api.Config (?:?) - useLegacyAssignFormatter: false
> [main] com.bmc.arsys.api.ARTypeMgr (?:?) - ARTypeMgr.loadAll() - loading
> all typeInfos
> [main] com.bmc.arsys.artranscode.ARCharSet (?:?) - serverLanguage =
> en_US;UTF-8
> [main] com.bmc.arsys.artranscode.ARCharSet (?:?) - svrCharSetJavaName =
> UTF-8
> [main] com.bmc.arsys.api.ProxyManager (?:?) - Connects to ARServer server
> through com.bmc.arsys.api.ProxyJRpc@19a0feb
> [main] com.bmc.arsys.api.ProxyPool (?:?) - Created proxy 1 by Tid_1 for
> server server:1234
> [main] com.bmc.arsys.arrpc.xdr.ArRpcPassword (?:?) -
> ArControlStruct*.ArRpcPassword password string is encrypted.
> [main] com.bmc.arsys.utils.ProcessUtil (?:?) -
> [main] com.bmc.arsys.arrpc.xdr.ArRpcPassword (?:?) -
> ArControlStruct*.ArRpcPassword password string is encrypted.
> [main] com.bmc.arsys.utils.ProcessUtil (?:?) -
> [main] com.bmc.arsys.qual.o (?:?) - > Compile Qualification Query String :
> 1=1
> [main] com.bmc.arsys.qual.o (?:?) - < Compile Qualification Query String :
> 1=1
> [main] com.bmc.arsys.arrpc.xdr.ArRpcPassword (?:?) -
> ArControlStruct*.ArRpcPassword password string is encrypted.
> [main] com.bmc.arsys.api.ProxyJRpcBase (?:?) - Done with postProcess
> [main] com.bmc.arsys.utils.Proce

Re: User Login Error

[Grooms, Frederick W]

I have also seen it happen when a user's IP keeps changing (such as a user thru 
VPN and the VPN keeps dropping so they get a new IP each connection)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, December 20, 2011 4:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: User Login Error

I agree with Brian...that's your most likely problem...different browsers, or 
different browser sessions.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hocks, Mike (DOT)
Sent: Tuesday, December 20, 2011 3:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: User Login Error

Just the one from the preconfig stack install ... it sites on the same box with 
the AR Server

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, December 20, 2011 3:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: User Login Error

Mike,
How many mid-tier servers do you have?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Hocks
Sent: Tuesday, December 20, 2011 2:26 PM
To: arslist@ARSLIST.ORG
Subject: User Login Error

I am running 7.6.04 on windows 2008 Server 64Bit (Preconfig Stack Install) with 
a SQL 2008 64bit Server...I have a user that constatntly gets the following 
error "User is currently connected from another machine (ARERR 9084) I have 
verified with him that he has not logged into any other computers ... If there 
anything I nned to do with this user's account to resolve the issue



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Re: User Login Error

[LJ LongWing]

I agree with Brian...that's your most likely problem...different browsers, or 
different browser sessions.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hocks, Mike (DOT)
Sent: Tuesday, December 20, 2011 3:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: User Login Error

Just the one from the preconfig stack install ... it sites on the same box with 
the AR Server

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, December 20, 2011 3:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: User Login Error

Mike,
How many mid-tier servers do you have?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Hocks
Sent: Tuesday, December 20, 2011 2:26 PM
To: arslist@ARSLIST.ORG
Subject: User Login Error

I am running 7.6.04 on windows 2008 Server 64Bit (Preconfig Stack Install) with 
a SQL 2008 64bit Server...I have a user that constatntly gets the following 
error "“User is currently connected from another machine (ARERR 9084)” I have 
verified with him that he has not logged into any other computers ... If there 
anything I nned to do with this user's account to resolve the issue

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Re: User Login Error

[Hocks, Mike (DOT)]

Just the one from the preconfig stack install ... it sites on the same box with 
the AR Server

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, December 20, 2011 3:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: User Login Error

Mike,
How many mid-tier servers do you have?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Hocks
Sent: Tuesday, December 20, 2011 2:26 PM
To: arslist@ARSLIST.ORG
Subject: User Login Error

I am running 7.6.04 on windows 2008 Server 64Bit (Preconfig Stack Install) with 
a SQL 2008 64bit Server...I have a user that constatntly gets the following 
error "“User is currently connected from another machine (ARERR 9084)” I have 
verified with him that he has not logged into any other computers ... If there 
anything I nned to do with this user's account to resolve the issue

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RMDY.ITSM.RLE Question

[Axton]

Relevant Environment Information
- ARServer 7.5 patch 3
- ITSM 7.5.01.0 no patches
- Atrium CMDB 7.5 patch 005

Does the plugin RMDY.ITSM.RLE work properly with a server that disallows
unqualified searches?

We are using this configuration for the plugin:


RMDY.ITSM.RLE
FilterAPI
JAVA
/path/to/remedy/ARSystem/pluginsvr/rle/rle.jar
com.bmc.itsm.rle.RuleEngineFilterAPI
/path/to
/remedy/ARSystem/pluginsvr/rle
/path/to/remedy/ARSystem/pluginsvr/rle/lib/JbcParser.jar
/path/to/remedy/ARSystem/pluginsvr/rle/lib/cmdbapi75.jar
/path/to/remedy/ARSystem/pluginsvr/rle/lib/aspectjrt.jar

server
1234





At start-up time, if I set the log level to DEBUG, I see the following
error in the arjavaplugin.log:

[main] com.bmc.arsys.api.ProxyJRpcBase (?:?) - [ERROR (361): An unqualified
search was issued and the server has been configured to disallow
unqualified searches.


The API logs show the following for this error:

/+GLEWF  ARGetListEntryWithFields schema RLE:Configuration from
Unidentified Client (protocol 14) at IP address 1.2.3.4
/-GLEWFFAIL


The plugin server hangs at this point (in practice it never leaves the init
phase of the startup and repeats the above error every minute) and the
plugin server never completes it's initialization, which is typically
indicated by a log line like this:

Java plug-in server has initialized plug-ins for all 10 core threads. The
server is ready to receive RPC calls.


If I allow unqualified searches I get the following in the arjavaplugin log
file (all good):

** server set to allow unqualified searches
[main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - Attempting to load Java
Plugin RMDY.ITSM.RLE
[main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - Number of URLs for plugin
RMDY.ITSM.RLE is 5
[main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - URL1:
file:/path/to/remedy/ARSystem/pluginsvr/rle/rle.jar
[main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - URL2:
file:/path/to/remedy/ARSystem/pluginsvr/rle/
[main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - URL3:
file:/path/to/remedy/ARSystem/pluginsvr/rle/lib/JbcParser.jar
[main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - URL4:
file:/path/to/remedy/ARSystem/pluginsvr/rle/lib/cmdbapi75.jar
[main] com.bmc.arsys.pluginsvr.plugins.g (?:?) - URL5:
file:/path/to/remedy/ARSystem/pluginsvr/rle/lib/aspectjrt.jar
[main] com.bmc.arsys.api.NativeLibraryLoader (?:?) - attempt to load native
library arutiljni75
[main] com.bmc.arsys.api.NativeLibraryLoader (?:?) - successfully loaded
native library arutiljni75
[main] com.bmc.arsys.api.Config (?:?) - jrpcMode: true
[main] com.bmc.arsys.api.Config (?:?) - jniLoadMode: 1
[main] com.bmc.arsys.api.Config (?:?) - apiRecordingMode: 0
[main] com.bmc.arsys.api.Config (?:?) - maxProxiesPerServer: 10
[main] com.bmc.arsys.api.Config (?:?) - minimumSupportedServerRpcVersion: 12
[main] com.bmc.arsys.api.Config (?:?) - connectionMaxRetries: 0
[main] com.bmc.arsys.api.Config (?:?) - timeLagBetweenRetriesMillSec: 1000
[main] com.bmc.arsys.api.Config (?:?) - stringizeFieldAssignments: false
[main] com.bmc.arsys.api.Config (?:?) - stringizeSetIfQualification: false
[main] com.bmc.arsys.api.Config (?:?) - useLegacyQualParser: false
[main] com.bmc.arsys.api.Config (?:?) - useLegacyAssignParser: false
[main] com.bmc.arsys.api.Config (?:?) - useLegacyQualFormatter: false
[main] com.bmc.arsys.api.Config (?:?) - useLegacyAssignFormatter: false
[main] com.bmc.arsys.api.ARTypeMgr (?:?) - ARTypeMgr.loadAll() - loading
all typeInfos
[main] com.bmc.arsys.artranscode.ARCharSet (?:?) - serverLanguage =
en_US;UTF-8
[main] com.bmc.arsys.artranscode.ARCharSet (?:?) - svrCharSetJavaName =
UTF-8
[main] com.bmc.arsys.api.ProxyManager (?:?) - Connects to ARServer server
through com.bmc.arsys.api.ProxyJRpc@19a0feb
[main] com.bmc.arsys.api.ProxyPool (?:?) - Created proxy 1 by Tid_1 for
server server:1234
[main] com.bmc.arsys.arrpc.xdr.ArRpcPassword (?:?) -
ArControlStruct*.ArRpcPassword password string is encrypted.
[main] com.bmc.arsys.utils.ProcessUtil (?:?) -
[main] com.bmc.arsys.arrpc.xdr.ArRpcPassword (?:?) -
ArControlStruct*.ArRpcPassword password string is encrypted.
[main] com.bmc.arsys.utils.ProcessUtil (?:?) -
[main] com.bmc.arsys.qual.o (?:?) - > Compile Qualification Query String :
1=1
[main] com.bmc.arsys.qual.o (?:?) - < Compile Qualification Query String :
1=1
[main] com.bmc.arsys.arrpc.xdr.ArRpcPassword (?:?) -
ArControlStruct*.ArRpcPassword password string is encrypted.
[main] com.bmc.arsys.api.ProxyJRpcBase (?:?) - Done with postProcess
[main] com.bmc.arsys.utils.ProcessUtil (?:?) -
[main] com.bmc.arsys.arrpc.xdr.ArRpcPassword (?:?) -
ArControlStruct*.ArRpcPassword password string is encrypted.
[main] com.bmc.arsys.utils.ProcessUtil (?:?) -
[main] com.bmc.arsys.arrpc.xdr.ArRpcPassword (?:?) -
ArControlStruct*.ArRpcPassword password string is encrypted.
[main] com.bmc.arsys.utils.ProcessUtil (?:?) -
[main] com.bmc.arsys.arrpc.xdr.ArRpcPassword (?:?) -
ArControlStruct*.ArRpcPassword password string is encrypted.
[main] com.bm

Re: User Login Error

[LJ LongWing]

Mike,
How many mid-tier servers do you have?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Hocks
Sent: Tuesday, December 20, 2011 2:26 PM
To: arslist@ARSLIST.ORG
Subject: User Login Error

I am running 7.6.04 on windows 2008 Server 64Bit (Preconfig Stack Install) with 
a SQL 2008 64bit Server...I have a user that constatntly gets the following 
error "“User is currently connected from another machine (ARERR 9084)” I have 
verified with him that he has not logged into any other computers ... If there 
anything I nned to do with this user's account to resolve the issue

___
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Re: Resolved.RE: [$$ $$] wrap in email templates

[Peters, Ron]

Nope. We’re on 7.5.

FWIW, I use Procmail and some scripts to generate these templates to create 
tickets that get appropriately routed to specific support groups from automated 
email.

Ron

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bajwa, Ibrar
Sent: Tuesday, December 20, 2011 1:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Resolved.RE: [$$ $$] wrap in email templates

**
Thank you for this! I will definitely clean it up and try using this.

Are you using 7.6.04 ron?




Ibrar Bajwa

Remedy Analyst



Brookfield Corporate Operations

Technology Services

1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9

T 416.649.8249, F 416.649.8245

ibrar.ba...@brookfield.com



[Brookfield Logo]



View Important disclosures and information about our e-mail policies 
here.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron
Sent: Tuesday, December 20, 2011 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Resolved.RE: [$$ $$] wrap in email templates

**
I frequently create tickets with multi-line details that include colons and 
have no problem. Here’s an example message that works though the message has 
been sanitized:

Action: Submit
Schema: HPD:IncidentInterface_Create
Login_ID !301921200!: loginid
Login: login
Password: password
Format: Short
# What group should it go to
Assignee+ !100218!:
Assigned Group*+ !100217!: Group
Support Company* !100251!: Company
Support Organization* !100014!: Organization
# What is the description
Description !10!: [$$Backup Error on some_server: Exit Status: 25 
(cannot connect on socket)$$]
Details !100151!: [$$ --=_Part_4027_2086759731.1324221330135
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: 7bit

Alert Raised on: December 18, 2011 7:15 AM
Job: 135951
Tree Type : Server
Tree Name : ALL MASTER SERVERS
Nodes : some_server
Job Policy: some_policy
Exit Status: 25 (cannot connect on socket)
Client: some_client
New State: Done
Alert Policy: PROCMAIL TICKET GENERATION ALERTS
OpsCenter Server: some_other_server
Severity: Critical
--=_Part_4027_2086759731.1324221330135-- $$]
# Impact and Urgency
Impact* !100163!: 3-Moderate/Limited
Urgency* !100162!: 3-Medium
Create Request !301674600!: Yes
DatasetId ! 400127400!: 0
ReconciliationIdentity !400129200!: 0
Reported Source !100215!: Systems Management
Server: ar_server
Service Categorization Tier 1 !100063!: Fix/Repair
Service Categorization Tier 2 !100064!: Backup
Service Categorization Tier 3 !100065!:
Product Categorization Tier 1 ! 20003!: Software
Product Categorization Tier 2 ! 20004!: Application
Product Categorization Tier 3 ! 20005!: Backup / Recovery
Product Name* ! 240001002!:
Service Type !100099!: Infrastructure Event
Status !7!: New
z1D_Action !100076!: Create



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bajwa, Ibrar
Sent: Tuesday, December 20, 2011 12:50 PM
To: arslist@ARSLIST.ORG
Subject: Resolved.RE: [$$ $$] wrap in email templates

**
That’s exactly what I did. And it seems to be working now! Thanks




Ibrar Bajwa

Remedy Analyst



Brookfield Corporate Operations

Technology Services

1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9

T 416.649.8249, F 416.649.8245

ibrar.ba...@brookfield.com



[Brookfield Logo]



View Important disclosures and information about our e-mail policies 
here.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Tuesday, December 20, 2011 8:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: [$$ $$] wrap in email templates

**
Could it be that you have colons in your details field?  I know that if our 
email engine sees a colon where it shouldn't be, it thinks it's a field and 
then errors out.  Change your colons to hyphens and see if that works...


Thanks!

Lisa



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Boyd, Rebecca
Sent: Monday, December 19, 2011 6:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: [$$ $$] wrap in email templates
** Try:

[\$\$  \$\$]
On Mon, Dec 19, 2011 at 2:48 PM, Bajwa, Ibrar 
mailto:ibrar.ba...@brookfield.com>> wrote:
Hello Everyone!

I am having issues with using a auto-generating ticket via email for incidents.

I have narrowed down the issue to tickets that multiple lines in the 'details'.

It seems as if any tickets that have multiple lines in 'details' wrapped with 
[$$ text $$] is not accepted by remedy for creating the ticket via email. 
However, details that are simple single line do seem to be generating. Below is 
an example of what works and what does

Re: Resolved.RE: [$$ $$] wrap in email templates

[Bajwa, Ibrar]

Thank you for this! I will definitely clean it up and try using this.

Are you using 7.6.04 ron?




Ibrar Bajwa

Remedy Analyst



Brookfield Corporate Operations

Technology Services

1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9

T 416.649.8249, F 416.649.8245

ibrar.ba...@brookfield.com



[cid:image468b6e.GIF@9829bad4.4a9820b8]



View Important disclosures and information about our e-mail policies 
here.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron
Sent: Tuesday, December 20, 2011 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Resolved.RE: [$$ $$] wrap in email templates

**
I frequently create tickets with multi-line details that include colons and 
have no problem. Here’s an example message that works though the message has 
been sanitized:

Action: Submit
Schema: HPD:IncidentInterface_Create
Login_ID !301921200!: loginid
Login: login
Password: password
Format: Short
# What group should it go to
Assignee+ !100218!:
Assigned Group*+ !100217!: Group
Support Company* !100251!: Company
Support Organization* !100014!: Organization
# What is the description
Description !10!: [$$Backup Error on some_server: Exit Status: 25 
(cannot connect on socket)$$]
Details !100151!: [$$ --=_Part_4027_2086759731.1324221330135
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: 7bit

Alert Raised on: December 18, 2011 7:15 AM
Job: 135951
Tree Type : Server
Tree Name : ALL MASTER SERVERS
Nodes : some_server
Job Policy: some_policy
Exit Status: 25 (cannot connect on socket)
Client: some_client
New State: Done
Alert Policy: PROCMAIL TICKET GENERATION ALERTS
OpsCenter Server: some_other_server
Severity: Critical
--=_Part_4027_2086759731.1324221330135-- $$]
# Impact and Urgency
Impact* !100163!: 3-Moderate/Limited
Urgency* !100162!: 3-Medium
Create Request !301674600!: Yes
DatasetId ! 400127400!: 0
ReconciliationIdentity !400129200!: 0
Reported Source !100215!: Systems Management
Server: ar_server
Service Categorization Tier 1 !100063!: Fix/Repair
Service Categorization Tier 2 !100064!: Backup
Service Categorization Tier 3 !100065!:
Product Categorization Tier 1 ! 20003!: Software
Product Categorization Tier 2 ! 20004!: Application
Product Categorization Tier 3 ! 20005!: Backup / Recovery
Product Name* ! 240001002!:
Service Type !100099!: Infrastructure Event
Status !7!: New
z1D_Action !100076!: Create



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bajwa, Ibrar
Sent: Tuesday, December 20, 2011 12:50 PM
To: arslist@ARSLIST.ORG
Subject: Resolved.RE: [$$ $$] wrap in email templates

**
That’s exactly what I did. And it seems to be working now! Thanks




Ibrar Bajwa

Remedy Analyst



Brookfield Corporate Operations

Technology Services

1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9

T 416.649.8249, F 416.649.8245

ibrar.ba...@brookfield.com



[cid:image001.gif@01CCBF34.9E46DAB0]



View Important disclosures and information about our e-mail policies 
here.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Tuesday, December 20, 2011 8:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: [$$ $$] wrap in email templates

**
Could it be that you have colons in your details field?  I know that if our 
email engine sees a colon where it shouldn't be, it thinks it's a field and 
then errors out.  Change your colons to hyphens and see if that works...


Thanks!

Lisa



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Boyd, Rebecca
Sent: Monday, December 19, 2011 6:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: [$$ $$] wrap in email templates
** Try:

[\$\$  \$\$]
On Mon, Dec 19, 2011 at 2:48 PM, Bajwa, Ibrar 
mailto:ibrar.ba...@brookfield.com>> wrote:
Hello Everyone!

I am having issues with using a auto-generating ticket via email for incidents.

I have narrowed down the issue to tickets that multiple lines in the 'details'.

It seems as if any tickets that have multiple lines in 'details' wrapped with 
[$$ text $$] is not accepted by remedy for creating the ticket via email. 
However, details that are simple single line do seem to be generating. Below is 
an example of what works and what doesn't. I have tried with $$] on next line 
and last line in the template of the email.



...
Details !100151!: [$$Event Name: A Service Incident has been reported
URL: https://
Event originator: servername
Event Severity: 3
Event received: whatever date
Event description: This event will be sent any time a service incident is 
reported. A service incident is generated when it is de

User Login Error

[Mike Hocks]

I am running 7.6.04 on windows 2008 Server 64Bit (Preconfig Stack Install) with 
a SQL 2008 64bit Server...I have a user that constatntly gets the following 
error "“User is currently connected from another machine (ARERR 9084)” I have 
verified with him that he has not logged into any other computers ... If there 
anything I nned to do with this user's account to resolve the issue

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Resolved.RE: [$$ $$] wrap in email templates

[Peters, Ron]

I frequently create tickets with multi-line details that include colons and 
have no problem. Here’s an example message that works though the message has 
been sanitized:

Action: Submit
Schema: HPD:IncidentInterface_Create
Login_ID !301921200!: loginid
Login: login
Password: password
Format: Short
# What group should it go to
Assignee+ !100218!:
Assigned Group*+ !100217!: Group
Support Company* !100251!: Company
Support Organization* !100014!: Organization
# What is the description
Description !10!: [$$Backup Error on some_server: Exit Status: 25 
(cannot connect on socket)$$]
Details !100151!: [$$ --=_Part_4027_2086759731.1324221330135
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: 7bit

Alert Raised on: December 18, 2011 7:15 AM
Job: 135951
Tree Type : Server
Tree Name : ALL MASTER SERVERS
Nodes : some_server
Job Policy: some_policy
Exit Status: 25 (cannot connect on socket)
Client: some_client
New State: Done
Alert Policy: PROCMAIL TICKET GENERATION ALERTS
OpsCenter Server: some_other_server
Severity: Critical
--=_Part_4027_2086759731.1324221330135-- $$]
# Impact and Urgency
Impact* !100163!: 3-Moderate/Limited
Urgency* !100162!: 3-Medium
Create Request !301674600!: Yes
DatasetId ! 400127400!: 0
ReconciliationIdentity !400129200!: 0
Reported Source !100215!: Systems Management
Server: ar_server
Service Categorization Tier 1 !100063!: Fix/Repair
Service Categorization Tier 2 !100064!: Backup
Service Categorization Tier 3 !100065!:
Product Categorization Tier 1 ! 20003!: Software
Product Categorization Tier 2 ! 20004!: Application
Product Categorization Tier 3 ! 20005!: Backup / Recovery
Product Name* ! 240001002!:
Service Type !100099!: Infrastructure Event
Status !7!: New
z1D_Action !100076!: Create



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bajwa, Ibrar
Sent: Tuesday, December 20, 2011 12:50 PM
To: arslist@ARSLIST.ORG
Subject: Resolved.RE: [$$ $$] wrap in email templates

**
That’s exactly what I did. And it seems to be working now! Thanks




Ibrar Bajwa

Remedy Analyst



Brookfield Corporate Operations

Technology Services

1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9

T 416.649.8249, F 416.649.8245

ibrar.ba...@brookfield.com



[Brookfield Logo]



View Important disclosures and information about our e-mail policies 
here.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Tuesday, December 20, 2011 8:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: [$$ $$] wrap in email templates

**
Could it be that you have colons in your details field?  I know that if our 
email engine sees a colon where it shouldn't be, it thinks it's a field and 
then errors out.  Change your colons to hyphens and see if that works...


Thanks!

Lisa



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Boyd, Rebecca
Sent: Monday, December 19, 2011 6:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: [$$ $$] wrap in email templates
** Try:

[\$\$  \$\$]
On Mon, Dec 19, 2011 at 2:48 PM, Bajwa, Ibrar 
mailto:ibrar.ba...@brookfield.com>> wrote:
Hello Everyone!

I am having issues with using a auto-generating ticket via email for incidents.

I have narrowed down the issue to tickets that multiple lines in the 'details'.

It seems as if any tickets that have multiple lines in 'details' wrapped with 
[$$ text $$] is not accepted by remedy for creating the ticket via email. 
However, details that are simple single line do seem to be generating. Below is 
an example of what works and what doesn't. I have tried with $$] on next line 
and last line in the template of the email.



...
Details !100151!: [$$Event Name: A Service Incident has been reported
URL: https://
Event originator: servername
Event Severity: 3
Event received: whatever date
Event description: This event will be sent any time a service incident is 
reported. A service incident is generated when it is determined that a 
serviceable event has occurred based upon analysis of system-initiated events. 
User Action: Refer to the Recommended Action under the event details section.$$]



...
Details !100151!: Event Name: A Service Incident has been reported (Type 4).



Any assistance would be appreciated. If you require more details, just ask away.


Ibrar Bajwa
Remedy Analyst


Brookfield Corporate Operations
Technology Services
1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9
T 416.649.8249, F 416.649.8245
ibrar.ba...@brookfield.com



View important disclosures and information about our e-mail policies  
http://www.brookfield.com/emaildisclaimer.

___
UNSUBSCRIBE or access ARSlist Arch

Re: Using the READ_COMMITTED_SNAPSHOT database option on ARS Database

[Arner, Todd]

Hey Joe,
The ARS and Database servers are virtual and on 2 separate servers.

Todd

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Tuesday, December 20, 2011 2:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using the READ_COMMITTED_SNAPSHOT database option on ARS Database

**

Hey Todd,

I am not sure how this works with 7.5, but I didn’t face any problems with this 
in 7.6.04. This setting is *required* by the installer when 
installing/upgrading to 7.6.04. I didn’t have an issue with the temp DB filling 
up.

I just thought I’ll ask – by any chance do you have the AR Server installed on 
the same physical /virtual machine as the Database server?

Joe

From: Arner, Todd
Sent: Tuesday, December 20, 2011 12:39 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Using the READ_COMMITTED_SNAPSHOT database option on ARS Database

**
We are looking at enabling the READ_COMMITTED_SNAPSHOT database option to ON 
for AR System database per the recommendations in the Performance Tuning for 
Business Service Management white paper from BMC.  I am curious if others are 
using this option and if it caused any issues after you enabled it? Any 
information you can share on how you sized your tempDB or other helpful tips is 
greatly appreciated.

We turned the option on in our development environment and it seemed to work 
for about a week until the drive that housed the tempDB filled up and shut down 
the SQL server.  An additional 10 GB of storage was added and it filled up 
within 2 hours.

Our ARS DB is 57 GB
The tempDB had 23 GB at first and an additional 10 GB was added.  According to 
our DBA, this should be more than enough space to handle the setting.

The SQL server that houses the ARS DB also include 55 other “test” DB, so I am 
not convinced that Remedy is the cause of the tempDB filling up.

ARS 7.5
MSSQL 2005

Thanks,
Todd Arner
Great Lakes
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_


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Microsoft System Center Service Manager

[Will Du Chene]

Hi List.

Every so often, a topic comes up about migrating from one platform to the 
other. With that being said, there are some that think that we should move from 
what we have now to the new release of Microsoft System Center Service Manager 
because it "integrates better" with other Microsoft products.

I know that the question has been asked in the past (I've checked the archives) 
but there were no really definative answers, so if I have missed it, I 
apologize in advance - but can anyone who knows something about Microsoft 
System Center Service Manager please offer up a few points on why it's not the 
best idea to embrace it. 

As I understand it thus far, the product is new, and is not ITIL compliant 
(it's MOF focused). The product is limited to the Windows platform. I don't 
know if it can share customers, provide different views, etc...

Any thoughts are welcome and I thank you in advance. Private responses can be 
sent to my personal email and remain in confidence (william.duch...@gmail.com).

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Resolved.RE: [$$ $$] wrap in email templates

[Bajwa, Ibrar]

That’s exactly what I did. And it seems to be working now! Thanks




Ibrar Bajwa

Remedy Analyst



Brookfield Corporate Operations

Technology Services

1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9

T 416.649.8249, F 416.649.8245

ibrar.ba...@brookfield.com



[cid:image3579d8.GIF@55e44473.4081dbdf]



View Important disclosures and information about our e-mail policies 
here.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa
Sent: Tuesday, December 20, 2011 8:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: [$$ $$] wrap in email templates

**
Could it be that you have colons in your details field?  I know that if our 
email engine sees a colon where it shouldn't be, it thinks it's a field and 
then errors out.  Change your colons to hyphens and see if that works...


Thanks!

Lisa



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Boyd, Rebecca
Sent: Monday, December 19, 2011 6:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: [$$ $$] wrap in email templates
** Try:

[\$\$  \$\$]
On Mon, Dec 19, 2011 at 2:48 PM, Bajwa, Ibrar 
mailto:ibrar.ba...@brookfield.com>> wrote:
Hello Everyone!

I am having issues with using a auto-generating ticket via email for incidents.

I have narrowed down the issue to tickets that multiple lines in the 'details'.

It seems as if any tickets that have multiple lines in 'details' wrapped with 
[$$ text $$] is not accepted by remedy for creating the ticket via email. 
However, details that are simple single line do seem to be generating. Below is 
an example of what works and what doesn't. I have tried with $$] on next line 
and last line in the template of the email.



...
Details !100151!: [$$Event Name: A Service Incident has been reported
URL: https://
Event originator: servername
Event Severity: 3
Event received: whatever date
Event description: This event will be sent any time a service incident is 
reported. A service incident is generated when it is determined that a 
serviceable event has occurred based upon analysis of system-initiated events. 
User Action: Refer to the Recommended Action under the event details section.$$]



...
Details !100151!: Event Name: A Service Incident has been reported (Type 4).



Any assistance would be appreciated. If you require more details, just ask away.


Ibrar Bajwa
Remedy Analyst


Brookfield Corporate Operations
Technology Services
1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9
T 416.649.8249, F 416.649.8245
ibrar.ba...@brookfield.com



View important disclosures and information about our e-mail policies  
http://www.brookfield.com/emaildisclaimer.

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Rebecca Boyd
Application Administrator
Wake Forest University

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<>

Re: [$$ $$] wrap in email templates

[Bajwa, Ibrar]

I removed the colons and tried another char and its working fine.




Ibrar Bajwa

Remedy Analyst



Brookfield Corporate Operations

Technology Services

1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9

T 416.649.8249, F 416.649.8245

ibrar.ba...@brookfield.com



[cid:image8b64c0.GIF@4630ce3b.4dbca515]



View Important disclosures and information about our e-mail policies 
here.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Boyd, Rebecca
Sent: Monday, December 19, 2011 6:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: [$$ $$] wrap in email templates

** Try:

[\$\$  \$\$]
On Mon, Dec 19, 2011 at 2:48 PM, Bajwa, Ibrar 
mailto:ibrar.ba...@brookfield.com>> wrote:
Hello Everyone!

I am having issues with using a auto-generating ticket via email for incidents.

I have narrowed down the issue to tickets that multiple lines in the 'details'.

It seems as if any tickets that have multiple lines in 'details' wrapped with 
[$$ text $$] is not accepted by remedy for creating the ticket via email. 
However, details that are simple single line do seem to be generating. Below is 
an example of what works and what doesn't. I have tried with $$] on next line 
and last line in the template of the email.



...
Details !100151!: [$$Event Name: A Service Incident has been reported
URL: https://
Event originator: servername
Event Severity: 3
Event received: whatever date
Event description: This event will be sent any time a service incident is 
reported. A service incident is generated when it is determined that a 
serviceable event has occurred based upon analysis of system-initiated events. 
User Action: Refer to the Recommended Action under the event details section.$$]



...
Details !100151!: Event Name: A Service Incident has been reported (Type 4).



Any assistance would be appreciated. If you require more details, just ask away.


Ibrar Bajwa
Remedy Analyst


Brookfield Corporate Operations
Technology Services
1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9
T 416.649.8249, F 416.649.8245
ibrar.ba...@brookfield.com



View important disclosures and information about our e-mail policies  
http://www.brookfield.com/emaildisclaimer.

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--
Rebecca Boyd
Application Administrator
Wake Forest University

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Are"_

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<>

Re: Using the READ_COMMITTED_SNAPSHOT database option on ARS Database

[Joe Martin D'Souza]

Hey Todd,

I am not sure how this works with 7.5, but I didn’t face any problems with this 
in 7.6.04. This setting is *required* by the installer when 
installing/upgrading to 7.6.04. I didn’t have an issue with the temp DB filling 
up.

I just thought I’ll ask – by any chance do you have the AR Server installed on 
the same physical /virtual machine as the Database server?

Joe

From: Arner, Todd 
Sent: Tuesday, December 20, 2011 12:39 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Using the READ_COMMITTED_SNAPSHOT database option on ARS Database

** 
We are looking at enabling the READ_COMMITTED_SNAPSHOT database option to ON 
for AR System database per the recommendations in the Performance Tuning for 
Business Service Management white paper from BMC.  I am curious if others are 
using this option and if it caused any issues after you enabled it? Any 
information you can share on how you sized your tempDB or other helpful tips is 
greatly appreciated.

We turned the option on in our development environment and it seemed to work 
for about a week until the drive that housed the tempDB filled up and shut down 
the SQL server.  An additional 10 GB of storage was added and it filled up 
within 2 hours.

Our ARS DB is 57 GB
The tempDB had 23 GB at first and an additional 10 GB was added.  According to 
our DBA, this should be more than enough space to handle the setting.

The SQL server that houses the ARS DB also include 55 other “test” DB, so I am 
not convinced that Remedy is the cause of the tempDB filling up.

ARS 7.5
MSSQL 2005

Thanks,
Todd Arner
Great Lakes

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Remedy Administrator/Developer Contract 1 Year

[Todd Hall]

One of my clients is looking for a Remedy Administrator/Developer.  This is a 1 
year contract position.  Location is Cleveland, OH.  If you are interested 
please send me an updated copy of your resume and 2-3 business references.  My 
email is t...@gotoeisinc.com.  Below is a brief description of the 
requirements.  Thanks.

Seeking senior level engineers with strong knowledge and experience designing, 
implementing and supporting large Remedy ITSM implementations and associated 
systems integrations. Experience with products such as BMC Atrium CMDB, Remedy 
ITSM Suite (i.e. Service Desk, Knowledge Mgmt., Change Mgmt., Asset Mgmt., SLM, 
SRM, etc.), databases (SQL, SQL Query and DBA practices) and data 
transformational tools (SSIS, AIE, etc) is necessary. Proficiency and 
engineering expertise with Operating Systems such as Linux/AIX/Solaris and 
Windows is necessary. Skill and experience with scripting tools and/ or general 
application development experience is needed.

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Using the READ_COMMITTED_SNAPSHOT database option on ARS Database

[Arner, Todd]

We are looking at enabling the READ_COMMITTED_SNAPSHOT database option to ON 
for AR System database per the recommendations in the Performance Tuning for 
Business Service Management white paper from BMC.  I am curious if others are 
using this option and if it caused any issues after you enabled it? Any 
information you can share on how you sized your tempDB or other helpful tips is 
greatly appreciated.

We turned the option on in our development environment and it seemed to work 
for about a week until the drive that housed the tempDB filled up and shut down 
the SQL server.  An additional 10 GB of storage was added and it filled up 
within 2 hours.

Our ARS DB is 57 GB
The tempDB had 23 GB at first and an additional 10 GB was added.  According to 
our DBA, this should be more than enough space to handle the setting.

The SQL server that houses the ARS DB also include 55 other "test" DB, so I am 
not convinced that Remedy is the cause of the tempDB filling up.

ARS 7.5
MSSQL 2005

Thanks,
Todd Arner
Great Lakes



The information contained in this communication may be confidential, is intended
only for the use of the recipient(s) named above, and may be legally
privileged.  If the reader of this message is not the intended recipient, you
are hereby notified that any dissemination, distribution, or copying of this
communication, or any of its contents, is strictly prohibited.  If you have
received this communication in error, please notify the sender immediately and
destroy or delete the original message and any copy of it from your computer
system.  If you have any questions concerning this message, please contact the
sender.


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Please remove me from ARSList

[Lammey, Peter A.]

Can you please remove me from the list?

Thanks
Peter Lammey
ESPN IT CSI Architecture and Automation
860-766-4761


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Re: [$$ $$] wrap in email templates

[Kemes, Lisa]

Could it be that you have colons in your details field?  I know that if our 
email engine sees a colon where it shouldn't be, it thinks it's a field and 
then errors out.  Change your colons to hyphens and see if that works...


Thanks!

Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Boyd, Rebecca
Sent: Monday, December 19, 2011 6:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: [$$ $$] wrap in email templates

** Try:

[\$\$  \$\$]

On Mon, Dec 19, 2011 at 2:48 PM, Bajwa, Ibrar 
mailto:ibrar.ba...@brookfield.com>> wrote:
Hello Everyone!

I am having issues with using a auto-generating ticket via email for incidents.

I have narrowed down the issue to tickets that multiple lines in the 'details'.

It seems as if any tickets that have multiple lines in 'details' wrapped with 
[$$ text $$] is not accepted by remedy for creating the ticket via email. 
However, details that are simple single line do seem to be generating. Below is 
an example of what works and what doesn't. I have tried with $$] on next line 
and last line in the template of the email.



...
Details !100151!: [$$Event Name: A Service Incident has been reported
URL: https://
Event originator: servername
Event Severity: 3
Event received: whatever date
Event description: This event will be sent any time a service incident is 
reported. A service incident is generated when it is determined that a 
serviceable event has occurred based upon analysis of system-initiated events. 
User Action: Refer to the Recommended Action under the event details section.$$]



...
Details !100151!: Event Name: A Service Incident has been reported (Type 4).



Any assistance would be appreciated. If you require more details, just ask away.


Ibrar Bajwa
Remedy Analyst


Brookfield Corporate Operations
Technology Services
1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9
T 416.649.8249, F 416.649.8245
ibrar.ba...@brookfield.com



View important disclosures and information about our e-mail policies  
http://www.brookfield.com/emaildisclaimer.

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--
Rebecca Boyd
Application Administrator
Wake Forest University

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HELP KMS_DataExchange causing Malloc failed on production server

[John . Atherly]

Our production server started throwing Malloc failed on server (ARERR 300) 
errors yesterday.  After looking into the Filter logs I noticed that they 
were full of the below entery.  I checked Dev Studio for any changes to to 
Filters, Escalation and found none.   It looks like something is trigger 
the filter to run on all Incidents to create a record in KMS_DataExchange. 
 Last night there were about 5000 records with the first one started at 
12/18/2011 11:58:36 PM.  This morning I check to see how many were created 
over night and I found that yesterday records were deleted and the newest 
record was dated 12/20/2011 12:01:28 AM.  I checked the Escalation log and 
did not see anything that would have fired that would have deleted all the 
records. 

I also checked our QA and Dev Servers and they are also creating 
KMS_DataExchange records but only if a incident is created or Modified and 
also the records from yesterday were deleted over night

Has anyone seen this before or knows anything on it


Start filter processing (phase 1) -- Operation - GET on KMS:DataExchange - 
1303981

  /* Tue Dec 20 2011 07:43:54.3460 */ 
End of filter processing (phase 1) -- Operation - GET on 
KMS:DataExchange - 1303981

  /* Tue Dec 20 2011 07:43:54.3620 */ 
Start filter processing (phase 1) -- Operation - GET on 
KMS:DataExchange - 1303982

  /* Tue Dec 20 2011 07:43:54.3620 */ 
End of filter processing (phase 1) -- Operation - GET on 
KMS:DataExchange - 1303982

  /* Tue Dec 20 2011 07:43:54.3780 */ 
Start filter processing (phase 1) -- Operation - GET on 
KMS:DataExchange - 1303983

  /* Tue Dec 20 2011 07:43:54.3780 */ 
End of filter processing (phase 1) -- Operation - GET on 
KMS:DataExchange - 1303983



7.5.00 Patch 003
Windows Server 2003
SQL -- Oracle
_
 


John Atherly  |   APC by Schneider Electric   |  Information, Process & 
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +305-266-5005 ext. 237  |   
Email: john.athe...@apcc.com  |   Site: www.apc.com/  |   Address: 703 
Waterford Way, Suit 850, Miami, FL 33126 USA 
*** Please consider the environment before printing this e-mail 

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Email Engine Sending Incorrect Info

[Kemes, Lisa]

I have a form with a table that I loop through and send emails.  When the 
emails come through, most of them are OK, but there are about 5 or 6 out of 100 
that has another person's data on it.

My form tracks what's in the email, and that's correct.  I checked the AR 
System Email Messages record for these emails that are incorrect, and the data 
in those records are correct, but the emails are not.

So, I'm thinking (from past experience with my coworker having the same 
problem) that it's a timing issue and so I put a delay on when the emails are 
sent (I created a loop 1000 times before the email is pushed).

I thought BMC fixed this issue but I still see it.  Maybe I should push the 
data directly to the AR System Email Messages form instead of having the Filter 
send the email?

Any suggestions?

ARS 7.1 p7
Email Engine 7.1 p7
We are using SMTP as the Email Server Type and have our Polling Interval set to 
1

Lisa Kemes
AR System Developer
TEIS - USA
+1 717 810 2408 tel
+1 717 602 9460 mobile
lisa.ke...@te.com
100 Amp Drive
Harrisburg, PA 17112

[http://www.te.com/images/socialmedia/smallTElogo.gif]

www.te.com

[http://www.te.com/images/socialmedia/twitter.png]
 [http://www.te.com/images/socialmedia/facebook.png] 
  
[http://www.te.com/images/socialmedia/flickr.png] 
  
[http://www.te.com/images/socialmedia/linkedin.png] 
  
[http://www.te.com/images/socialmedia/youtube.png] 



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Write license error while approving in 7.6.04

[Mahendra Mahalkar]

Hi All,
I am getting write license error while approving request with read license
in SRM 7.6.04, the solution on BMC support is given for prior 7.6 versions
is to confirm arsystem.tag file in the path c:\Program Files\Common File\AR
System\License\
If it is not there, create this path and keep arsystem.tag file at this
path. BMC will fix this in next release, but I think it is not yet fixed
till 7.6.04. The file is there at the right path and having right format as
suggeted on BMC site. Fields 13191 and 102 which are throwing write license
error are having Public Change access. And now I am looking for resolution
of this error. Is anybody aware about this?


 **
*Regards,*
Mahendra

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