Re: Service Target Import issue

[Bhupesh Gupta]

Hi Chris - That file was also not getting created.

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SRM 2.2 Attachment files

[Hyunkel v2.0]

Hi List;

I've found something and I need some clues to get this done. It happens when 
users attach a file from the Request Entry form (either while creating a New 
Service Request or updating and existing Service Request) on SRM. The file is 
seen on the Service Request form, but not in the Incident Management form (Work 
Info) the text is the same on both entries, but the missing data is the 
attachment itself. Does anyone had seen this before?

Thanks.


Hugo Ruesga 
Software Development Advisor

P Please consider the environment before printing this email

The information contained in and transferred with this electronic message is 
intended only for the recipient(s) designated above, it is protected by law and 
it may contain information which is privileged and confidential. If you are not 
the intended recipient, please do not read, copy, or use it, and do not 
disclose it to others. Please notify the sender of the delivery error by 
replying to this message, and then delete it from your system. Thank you.


  
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Re: Service Target Import issue

[Danaceau, Chris (CONTR)]

Was there any information in the arimportcmd log file?  It should be created in 
the same directory as your .arx file.

-Chris

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bhupesh Gupta
Sent: Monday, January 16, 2012 3:50 AM
To: arslist@ARSLIST.ORG
Subject: Service Target Import issue

**
server 7.6.04 SP1/SP2


friends -

While importing Servoce targets (a export from SLM export/import utility) file, 
there is nothing happening. Not a single record getting imported/

Below is logfile text.. can you please help here


12:09:48 16 Jan 2012 
**
12:09:48 16 Jan 2012
12:09:48 16 Jan 2012 BMC Service Level Management Application 7.6.04.0100
12:09:48 16 Jan 2012 Import/Export/Delete Utility
12:09:48 16 Jan 2012 Copyright 1991 - 2011 BMC Software, Inc. all rights 
reserved
12:09:48 16 Jan 2012
12:09:48 16 Jan 2012 Begin SLM Import/Export/Delete Utility.
12:09:48 16 Jan 2012
12:09:48 16 Jan 2012 Input Parameter: COMMAND   = Import
12:09:48 16 Jan 2012 Input Parameter: SERVER= vmars
12:09:48 16 Jan 2012 Input Parameter: TCPPORT   = 0
12:09:48 16 Jan 2012 Input Parameter: OVERWRITE = No
12:09:48 16 Jan 2012 AR Install Path= F:\Program Files\AR System
12:09:48 16 Jan 2012 AR Config Path = F:\Program Files\AR 
System\conf
12:09:48 16 Jan 2012 Input Parameter: DATA-FILE = C:\OLAs.arx
12:09:48 16 Jan 2012 Input Parameter: LOG-FILE  = C:\OLALog.log
12:09:48 16 Jan 2012
12:09:48 16 Jan 2012 Initialized access to AR system.

12:09:48 16 Jan 2012 Set Object IE Status to Processing at Schema 
SLM:ExportImportDeleteStatus
12:09:48 16 Jan 2012 Path for rik command   = F:\Program Files\AR System\
12:09:48 16 Jan 2012 Status - Begin importing SLM Meta Data.
12:09:48 16 Jan 2012
Debug Only - cmdLine = "F:\Program Files\AR 
System\..\BMCSLMInstallJVM\bin\java" -DisRik=1  -cp "F:\Program Files\AR 
System\arapi7604_build002.jar";"F:\Program Files\AR 
System\log4j-1.2.14.jar";"F:\Program Files\AR System\arapiext7604_build002.jar" 
com.bmc.arsys.apiext.data.DataImport -h 1 -g 1 -x "vmars" -a 0 -u "Remedy 
Application Service" -p "" -o "C:\OLAs.arx" -l 
"C:\OLALog_arimportcmd.log" -D "0"

12:09:48 16 Jan 2012 Please check the importcmd log file is OK nor not
12:09:48 16 Jan 2012
12:09:48 16 Jan 2012 Status - End importing SLM Meta Data.

12:09:48 16 Jan 2012 Also see additional Log File C:\OLALog_arimportcmd.log for 
result
12:09:48 16 Jan 2012 Set Object IE Status to Done Processing at Schema 
SLM:ExportImportDeleteStatus
12:09:48 16 Jan 2012 Finish - Import SLM meta Data
12:09:48 16 Jan 2012
12:09:48 16 Jan 2012 End SLM Import/Export/Delete Utility.
12:09:48 16 Jan 2012


rds,
Bhupesh Gupta
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Functional Requirements Template for Remedy

[Nathan Aker]

Anyone have any simple, easy to read, yet comprehensive templates for capturing 
functional requirements and then detailed design specs for Remedy?  Looking for 
something flexible enough to handle customizations to ITSM or new development.

I've got some things in my arsenal but none that I consider any better than 
mediocre.  Anyone interested in sharing with the group?  Thanks.  Nate.

Nathan Aker
ITSM Solution Architect

McAfee, Inc.
5000 Headquarters Drive
Plano, TX 75024

Web:www.mcafee.com

[cid:image001.jpg@01CCD46A.ED75BD40]


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<>

Re: ITSM 7.6.04 - Modifying Multiple Login IDs (was - RE Modify login id)

[Sanford, Claire]

Only forms that pertain to assignment etc.  We don't care about work orders and 
incidents.  We are not "live" yet.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Monday, January 16, 2012 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.04 - Modifying Multiple Login IDs (was - RE Modify login 
id)

** Do you just want to modify the User form field or do you want to make the 
change on all forms that the login ID is stored on.

-Original Message-
From: Sanford, Claire 
To: arslist 
Sent: Mon, Jan 16, 2012 12:53 pm
Subject: ITSM 7.6.04 - Modifying Multiple Login IDs (was - RE Modify login id)

I'm going to piggy back on this one



Out of 600 support people I need to modify 176 of their Login IDs.  Using the

Data Wizard is tedious and very time consuming.  Any ideas on a quick, complete

and easy way to modify the Login Ids of these people.



There are no tickets to be updated, just Assignment, User, Group, People etc.

forms and such





-Original Message-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG]

On Behalf Of Shellman, David

Sent: Thursday, November 11, 2010 10:20 AM

To: arslist@ARSLIST.ORG

Subject: Re: Modify login id



Actually it was intended to be a question.  Noticed I used a period instead of a

question mark as it was being sent.



Thanks for the answer.



Dave



-Original Message-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG]

On Behalf Of Misi Mladoniczky

Sent: Thursday, November 11, 2010 10:14 AM

To: arslist@ARSLIST.ORG

Subject: Re: Modify login id



Hi,



I guess this was not really a question, but yes, absolutely!



Best Regards - Misi, RRR AB, http://www.rrr.se



> Misi,

>

> Since this uses ARMergeEntry this would also work with the server set with

> Submitter Mode locked.

>

> Dave

>

> -Original Message-

> From: Action Request System discussion list(ARSList)

> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi 
> Mladoniczky

> Sent: Thursday, November 11, 2010 3:14 AM

> To: arslist@ARSLIST.ORG

> Subject: Re: Modify login id

>

> Hi,

>

> It is in the RRR|Commands section and is called RRR|LoginConv:

> https://www.rrr.se/cgi/tools/main#rrrLoginConv

>

> It basically go through all regular forms and update those records that

> needs to be changed.

>

> It does not care which application or version is used, as it performs an

> exact match in all your fields, including diary-fields and status-history.

>

> It does not change Modify-Date or Modify-By, as the API-call ARMergeEntry

> is used (same as Import Tool).

>

> Best Regards - Misi, RRR AB, http://www.rrr.se

>

> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):

>

>> Didn't Misi have a login converter tool to do this?   
>> http://www.rrr.se

>> (although I'm not seeing it in the list of product right now.)

>>

>> Thad

>>

>> On Wed, Nov 10, 2010 at 12:17 PM, Larry Barnes

>> mailto:larry.bar...@thecreek.com>>wrote:

>>

>>> **

>>> I'm wondering if anyone out there has a simple way of modifying a login

>>> id for a user and any of their tickets they have created, or been assigned.

>>>

>>>  We have users that are given a login id one way if they are a contractor

>>> and a different way if they are an employee.  The problem is some

contractors

>>> eventually become employees. We want to be able to modify the employee's

current People,

>>> User form  records and at the same time modify any tickets associated with

their

>>> old login id and link them with their new login id.

>>>

>>> I was thinking of creating workflow and a form, for input, but this may

>>> need to be a SQL script.  I'm just curious if anyone else has done this

>>> and is willing to share.

>>>

>>> We are running on a windows server with ARS 7.5.00 patch 002 with ITSM

>>> 7.0.03 patch 009

>>>

>>> Thanks,

>>>

>>> Larry B.



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Re: Script Generation

[Guillaume Rheault]

hi LJ,

I don't think the ARS platform will die or diminish any time soon BMC keeps 
investing in it a whole lot. 
If ARS dies, BMC might die with it, or at least it would be seriously 
handicapped. That's just my opinion.

The point that I am trying to make is this, and I will try to explain in simple 
terms:

There are two types of application development environments:

1. A development environment where the programmer/developer can create an 
application and sell it to the public, without licensing limitations or 
hindrances and without having to pay somebody for the platform license. This is 
the case I believe with java, .net, PHP, etc. AR System does not fall in this 
category, because the customer still needs to pay BMC for the AR Server license 
and the ARS user licenses for any custom application, in addition to support 
fees.

2. A development environment where the programmer/developer extends and 
customizes a vendor application, and creates new modules that will serve 
exclusively his organization needs/requirements. This is the category where AR 
System is, and maybe Sharepoint, although I do now know the licensing 
restrictions with Microsoft (and I don't care).

Two very different scenarios and really two different worlds.

I personally think BMC has done a tremendous job with the AR System, and I 
trust they will keep up the good work there. The evidence is promising; 
overlays, better mid-tier architecture, better performance and manageability, 
new UI features, etc etc. A++ for Doug, David Easter and all the 
programmers at BMC. Let's squash CA, HP and service-now.

However, this does not mean that I would develop an application from scratch in 
AR System and try to sell it to the public: that's a non-starter under the 
present circumstances, specially the licensing.

I hope I was able to clarify my point of view

Guillaume


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on 
behalf of LJ LongWing [lj.longw...@gmail.com]
Sent: Friday, January 13, 2012 10:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Script Generation

Guillaume,
I will agree that ever since 'Remedy' sold out the first time to make it
owned by someone else, the drive for 'Remedy as a platform' has diminished
if not entirely died.  I have built my career around Remedy and don't want
to see the platform die as a platform...but that's truly not up to me.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault
Sent: Thursday, January 12, 2012 4:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Script Generation

Shawn ,

I need to chive in because I think everybody that has replied to the threads
is missing the point, except you. You got it. When you state that BMC seems
to be going away from AR System as a development platform, I think you are
almost right: I do not think that BMC has ever really intended for AR System
to be a development environment where third parties can build their
applications on ARS and sell them.

Case in point: you may remember the deployable applications in version ARS
6.0 (if my memory serves me well) had the ability for a license key to be
entered. Therefore, the application would run, but without the license key
the end user (the customer) could not view or update the objects in the
application with the admin tool. Well all that stuff was done away with and
scrapped in ARS 7.0 (if my memory serves me right). That feature was
marketed by then by BMC as a step  in the direction for allowing third
parties to build their applications, and possibly sell them in what was
referred to as the BMC MarketPlace (if I remeber well). Well that whole
thing fell apart. Since then, I have not heard anything to suggest that BMC
is even considering that again.

Therefore all these wishes about better version control, scripting and such,
are really not that important if BMC does not really make the ARS a
development platform that would be used for applications other than ITSM, or
for custom modules developed at customer sites that complement the ITSM
suite. Sure it would make the life of the Remedy administrator/developer
easier, and BMC is taking steps into that direction. But that is not enough.
There is the issue of licensing.

If I was going to develop applications from scratch and sell them to the
public, I would not consider doing that with AR System at all. 8 years ago
when the license-able deployable application was conceived in ARS 6.0, I
really considered that, but the issue then was always that customers need to
still pay an ARS server license key and ARS user licenses, in addition to
whatever they would pay for your app. So I was waiting for BMC to see what
was the next step. And the next step was to kill that feature and the market
place concept.

It seems to me ARS and ITSM/RKM/SRM/CMDB/ITBM need to be considered as a
whole nowadays, because whatever new 

Re: ITSM 7.6.04 - Modifying Multiple Login IDs (was - RE Modify login id)

[Misi Mladoniczky]

Hi,

Why not use RRR|LoginConv?

https://www.rrr.se/cgi/tools/main#rrrLoginConv

Reverse engineer the Data Wizard to see which forms to update, if you want
to limit the search/replace.

Best Regards - Misi, RRR AB, http://rrr.se

> I'm going to piggy back on this one
>
> Out of 600 support people I need to modify 176 of their Login IDs.  Using
> the Data Wizard is tedious and very time consuming.  Any ideas on a quick,
> complete and easy way to modify the Login Ids of these people.
>
> There are no tickets to be updated, just Assignment, User, Group, People
> etc. forms and such
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
> Sent: Thursday, November 11, 2010 10:20 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Modify login id
>
> Actually it was intended to be a question.  Noticed I used a period
> instead of a question mark as it was being sent.
>
> Thanks for the answer.
>
> Dave
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Thursday, November 11, 2010 10:14 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Modify login id
>
> Hi,
>
> I guess this was not really a question, but yes, absolutely!
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
>> Misi,
>>
>> Since this uses ARMergeEntry this would also work with the server set
>> with
>> Submitter Mode locked.
>>
>> Dave
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
>> Sent: Thursday, November 11, 2010 3:14 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Modify login id
>>
>> Hi,
>>
>> It is in the RRR|Commands section and is called RRR|LoginConv:
>> https://www.rrr.se/cgi/tools/main#rrrLoginConv
>>
>> It basically go through all regular forms and update those records that
>> needs to be changed.
>>
>> It does not care which application or version is used, as it performs an
>> exact match in all your fields, including diary-fields and
>> status-history.
>>
>> It does not change Modify-Date or Modify-By, as the API-call
>> ARMergeEntry
>> is used (same as Import Tool).
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se
>>
>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
>>
>>> Didn't Misi have a login converter tool to do this?   http://www.rrr.se
>>> (although I'm not seeing it in the list of product right now.)
>>>
>>> Thad
>>>
>>> On Wed, Nov 10, 2010 at 12:17 PM, Larry Barnes
>>> wrote:
>>>
 **
 I'm wondering if anyone out there has a simple way of modifying a
 login
 id for a user and any of their tickets they have created, or been
 assigned.

  We have users that are given a login id one way if they are a
 contractor
 and a different way if they are an employee.  The problem is some
 contractors
 eventually become employees. We want to be able to modify the
 employee's current People,
 User form  records and at the same time modify any tickets associated
 with their
 old login id and link them with their new login id.

 I was thinking of creating workflow and a form, for input, but this
 may
 need to be a SQL script.  I'm just curious if anyone else has done
 this
 and is willing to share.

 We are running on a windows server with ARS 7.5.00 patch 002 with ITSM
 7.0.03 patch 009

 Thanks,

 Larry B.
>
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>

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Re: ITSM 7.6.04 - Modifying Multiple Login IDs (was - RE Modify login id)

[Boyd, Rebecca]

I've used the DLD:SYS:DataWizAction form to bulk update login names. Open
it up & look at it. If you've already used the Data Wizard Console to make
any changes, you can search & see the records.

Here is what I did:

Exported the users that needed changing from CTM:People.

Created a csv file.

Imported the csv file into  DLD:SYS:DataWizAction.

Then - & this is where it gets funky - I used a program called AutoHotKey
to run through the everything I'd imported into DLD:SYS:DataWizAction &
update the records.

The reason I used AutoHotKey is because I could make it wait for the update
action to complete before moving on to the next record. A colleague
recommended this & help me set it up. You may be able to do the same thing
with an escalation if you can make it update only one record at a time.

Even if you don't use AutoHotKey it will be much faster if you import all
of the records into DLD:SYS:DataWizAction. Also, BMC recommends escalations
be disabled before updating login IDs but I don't always do this if the ID
is pretty new & doesn't have many or any records associated with it.

HTH,

Rebecca

On Mon, Jan 16, 2012 at 12:53 PM, Sanford, Claire <
claire.sanf...@memorialhermann.org> wrote:

> I'm going to piggy back on this one
>
> Out of 600 support people I need to modify 176 of their Login IDs.  Using
> the Data Wizard is tedious and very time consuming.  Any ideas on a quick,
> complete and easy way to modify the Login Ids of these people.
>
> There are no tickets to be updated, just Assignment, User, Group, People
> etc. forms and such
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Shellman, David
> Sent: Thursday, November 11, 2010 10:20 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Modify login id
>
> Actually it was intended to be a question.  Noticed I used a period
> instead of a question mark as it was being sent.
>
> Thanks for the answer.
>
> Dave
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Thursday, November 11, 2010 10:14 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Modify login id
>
> Hi,
>
> I guess this was not really a question, but yes, absolutely!
>
>Best Regards - Misi, RRR AB, http://www.rrr.se
>
> > Misi,
> >
> > Since this uses ARMergeEntry this would also work with the server set
> with
> > Submitter Mode locked.
> >
> > Dave
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> > Sent: Thursday, November 11, 2010 3:14 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Modify login id
> >
> > Hi,
> >
> > It is in the RRR|Commands section and is called RRR|LoginConv:
> > https://www.rrr.se/cgi/tools/main#rrrLoginConv
> >
> > It basically go through all regular forms and update those records that
> > needs to be changed.
> >
> > It does not care which application or version is used, as it performs an
> > exact match in all your fields, including diary-fields and
> status-history.
> >
> > It does not change Modify-Date or Modify-By, as the API-call ARMergeEntry
> > is used (same as Import Tool).
> >
> > Best Regards - Misi, RRR AB, http://www.rrr.se
> >
> > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
> >
> >> Didn't Misi have a login converter tool to do this?   http://www.rrr.se
> >> (although I'm not seeing it in the list of product right now.)
> >>
> >> Thad
> >>
> >> On Wed, Nov 10, 2010 at 12:17 PM, Larry Barnes
> >> wrote:
> >>
> >>> **
> >>> I'm wondering if anyone out there has a simple way of modifying a login
> >>> id for a user and any of their tickets they have created, or been
> assigned.
> >>>
> >>>  We have users that are given a login id one way if they are a
> contractor
> >>> and a different way if they are an employee.  The problem is some
> contractors
> >>> eventually become employees. We want to be able to modify the
> employee's current People,
> >>> User form  records and at the same time modify any tickets associated
> with their
> >>> old login id and link them with their new login id.
> >>>
> >>> I was thinking of creating workflow and a form, for input, but this may
> >>> need to be a SQL script.  I'm just curious if anyone else has done this
> >>> and is willing to share.
> >>>
> >>> We are running on a windows server with ARS 7.5.00 patch 002 with ITSM
> >>> 7.0.03 patch 009
> >>>
> >>> Thanks,
> >>>
> >>> Larry B.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>



-- 
Rebecca Boyd
Application Administrator
Wake Forest University

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Re: ITSM 7.6.04 - Modifying Multiple Login IDs (was - RE Modify login id)

[Roger Justice]

Do you just want to modify the User form field or do you want to make the 
change on all forms that the login ID is stored on.



-Original Message-
From: Sanford, Claire 
To: arslist 
Sent: Mon, Jan 16, 2012 12:53 pm
Subject: ITSM 7.6.04 - Modifying Multiple Login IDs (was - RE Modify login id)


I'm going to piggy back on this one
Out of 600 support people I need to modify 176 of their Login IDs.  Using the 
ata Wizard is tedious and very time consuming.  Any ideas on a quick, complete 
nd easy way to modify the Login Ids of these people.
There are no tickets to be updated, just Assignment, User, Group, People etc. 
orms and such

Original Message-
rom: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] 
n Behalf Of Shellman, David
ent: Thursday, November 11, 2010 10:20 AM
o: arslist@ARSLIST.ORG
ubject: Re: Modify login id
Actually it was intended to be a question.  Noticed I used a period instead of 
a 
uestion mark as it was being sent.
Thanks for the answer.
Dave
-Original Message-
rom: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] 
n Behalf Of Misi Mladoniczky
ent: Thursday, November 11, 2010 10:14 AM
o: arslist@ARSLIST.ORG
ubject: Re: Modify login id
Hi,
I guess this was not really a question, but yes, absolutely!
Best Regards - Misi, RRR AB, http://www.rrr.se
> Misi,

 Since this uses ARMergeEntry this would also work with the server set with
 Submitter Mode locked.

 Dave

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Thursday, November 11, 2010 3:14 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Modify login id

 Hi,

 It is in the RRR|Commands section and is called RRR|LoginConv:
 https://www.rrr.se/cgi/tools/main#rrrLoginConv

 It basically go through all regular forms and update those records that
 needs to be changed.

 It does not care which application or version is used, as it performs an
 exact match in all your fields, including diary-fields and status-history.

 It does not change Modify-Date or Modify-By, as the API-call ARMergeEntry
 is used (same as Import Tool).

 Best Regards - Misi, RRR AB, http://www.rrr.se

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):

> Didn't Misi have a login converter tool to do this?   http://www.rrr.se
> (although I'm not seeing it in the list of product right now.)
>
> Thad
>
> On Wed, Nov 10, 2010 at 12:17 PM, Larry Barnes
> wrote:
>
>> **
>> I'm wondering if anyone out there has a simple way of modifying a login
>> id for a user and any of their tickets they have created, or been assigned.
>> 
>>  We have users that are given a login id one way if they are a contractor
>> and a different way if they are an employee.  The problem is some 
ontractors
>> eventually become employees. We want to be able to modify the employee's 
urrent People,
>> User form  records and at the same time modify any tickets associated with 
heir
>> old login id and link them with their new login id.
>> 
>> I was thinking of creating workflow and a form, for input, but this may
>> need to be a SQL script.  I'm just curious if anyone else has done this
>> and is willing to share.
>> 
>> We are running on a windows server with ARS 7.5.00 patch 002 with ITSM
>> 7.0.03 patch 009
>>
>> Thanks,
>>
>> Larry B.
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ITSM 7.6.04 - Modifying Multiple Login IDs (was - RE Modify login id)

[Sanford, Claire]

I'm going to piggy back on this one

Out of 600 support people I need to modify 176 of their Login IDs.  Using the 
Data Wizard is tedious and very time consuming.  Any ideas on a quick, complete 
and easy way to modify the Login Ids of these people.

There are no tickets to be updated, just Assignment, User, Group, People etc. 
forms and such


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Thursday, November 11, 2010 10:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Modify login id

Actually it was intended to be a question.  Noticed I used a period instead of 
a question mark as it was being sent.

Thanks for the answer.

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Thursday, November 11, 2010 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Modify login id

Hi,

I guess this was not really a question, but yes, absolutely!

Best Regards - Misi, RRR AB, http://www.rrr.se

> Misi,
>
> Since this uses ARMergeEntry this would also work with the server set with
> Submitter Mode locked.
>
> Dave
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Thursday, November 11, 2010 3:14 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Modify login id
>
> Hi,
>
> It is in the RRR|Commands section and is called RRR|LoginConv:
> https://www.rrr.se/cgi/tools/main#rrrLoginConv
>
> It basically go through all regular forms and update those records that
> needs to be changed.
>
> It does not care which application or version is used, as it performs an
> exact match in all your fields, including diary-fields and status-history.
>
> It does not change Modify-Date or Modify-By, as the API-call ARMergeEntry
> is used (same as Import Tool).
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
>
>> Didn't Misi have a login converter tool to do this?   http://www.rrr.se
>> (although I'm not seeing it in the list of product right now.)
>>
>> Thad
>>
>> On Wed, Nov 10, 2010 at 12:17 PM, Larry Barnes
>> wrote:
>>
>>> **
>>> I'm wondering if anyone out there has a simple way of modifying a login
>>> id for a user and any of their tickets they have created, or been assigned.
>>> 
>>>  We have users that are given a login id one way if they are a contractor
>>> and a different way if they are an employee.  The problem is some 
>>> contractors
>>> eventually become employees. We want to be able to modify the employee's 
>>> current People,
>>> User form  records and at the same time modify any tickets associated with 
>>> their
>>> old login id and link them with their new login id.
>>> 
>>> I was thinking of creating workflow and a form, for input, but this may
>>> need to be a SQL script.  I'm just curious if anyone else has done this
>>> and is willing to share.
>>> 
>>> We are running on a windows server with ARS 7.5.00 patch 002 with ITSM
>>> 7.0.03 patch 009
>>>
>>> Thanks,
>>>
>>> Larry B.

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Re: WWRUG: WWRUG12 Registration and Conference Hotel Booking are Open, as is the web site

[arslist]

www.wwrug12.com seems fine

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Elry
Sent: January 16, 2012 12:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG: WWRUG12 Registration and Conference Hotel Booking are
Open, as is the web site

Hi Dan...

Looks like this link might be down...???


On Jan 13, 5:15 pm, Daniel Bloom  wrote:
> On behalf of the Advisory Board for the World Wide Remedy Users Group 
> (WWRUG),
>
> I am happy to announce that our upcoming conference: "WWRUG12 - 
> Sharing Tools, Technology and Training"
>
> will be October 15 - 19, 2012 - San Jose, California in the Fairmont 
> San Jose
>
> Well, okay, so we announced that at WWRUG11.
>
> Now you can actually register and book your hotel atwww.wwrug12.com
>
> There will be an official announcement going out soon, but the ARSlist 
> has never been formal.
>
> I decided it was best to get an early start so we can spread our 
> absurd workload out over the year.
>
> Remember, the entire Advisory Board are actually BMC Remedy 
> consultants of one sort or another and most of us
>
> have full time jobs. Those of us that aren't full time employees seem 
> to work 3 types of jobs including being Remedy Consultants so have the 
> equivalent
>
> of 2 full time jobs to begin with.
>
> Ditto with all our volunteers.
>
> We have a great venue and location this year, and it is expected to be 
> a stellar event, so join us!
>
> The content will be better than ever. Why? Well, bribery. Yes, this 
> year if you present, the conference fees are: 0 dollars.
>
> So get your topics and papers ready and your travel approved.
>
> BMC has guaranteed that they will offer up Senior Management to either 
> be applauded for their efforts
>
> to improve service and build quality or, if hotel rules permit, to be 
> burnt at the stake. Oh, sorry, that was grilled by the Customers.
>
> (Disclaimer: the only part BMC said was the Senior Management 
> available part).
>
> [For those competitors and lurkers on the list: don't get too excited, 
> we are still loyal customers, just we have come to expect the best 
> from BMC Remedy,
>
> And most of the time have gotten it.]
>
> Daniel
>
> Chairman, WWRUG12
>
> Founder, ARSlist: Serving up email since 1993
>
> Disclaimer: The wording of this has not been cleared by anyone, and is 
> purely my opinion, a loyal long term BMC Remedy 
> customer/developer/architect/consultant
>
> p.s. no Senior Management has ever been harmed during a RUG, unless 
> you call throwing each other into the pool while wearing wigs harm
>
> p.p.s. since I was never present for the wigs on stage or pool dumping 
> I may have the details wrong. My keynote was always the next morning 
> in the era that was going on
>
> p.p.p.s. yes, it is Friday, that was deliberate
>
> __
> _  UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org 
> attend wwrug12www.wwrug12.comARSList: "Where the Answers Are"


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Re: WWRUG: WWRUG12 Registration and Conference Hotel Booking are Open, as is the web site

[Elry]

Hi Dan...

Looks like this link might be down...???


On Jan 13, 5:15 pm, Daniel Bloom  wrote:
> On behalf of the Advisory Board for the World Wide Remedy Users Group
> (WWRUG),
>
> I am happy to announce that our upcoming conference: "WWRUG12 - Sharing
> Tools, Technology and Training"
>
> will be October 15 - 19, 2012 - San Jose, California in the Fairmont San
> Jose
>
> Well, okay, so we announced that at WWRUG11.
>
> Now you can actually register and book your hotel atwww.wwrug12.com
>
> There will be an official announcement going out soon, but the ARSlist has
> never been formal.
>
> I decided it was best to get an early start so we can spread our absurd
> workload out over the year.
>
> Remember, the entire Advisory Board are actually BMC Remedy consultants of
> one sort or another and most of us
>
> have full time jobs. Those of us that aren't full time employees seem to
> work 3 types of jobs including being Remedy Consultants so have the
> equivalent
>
> of 2 full time jobs to begin with.
>
> Ditto with all our volunteers.
>
> We have a great venue and location this year, and it is expected to be a
> stellar event, so join us!
>
> The content will be better than ever. Why? Well, bribery. Yes, this year if
> you present, the conference fees are: 0 dollars.
>
> So get your topics and papers ready and your travel approved.
>
> BMC has guaranteed that they will offer up Senior Management to either be
> applauded for their efforts
>
> to improve service and build quality or, if hotel rules permit, to be burnt
> at the stake. Oh, sorry, that was grilled by the Customers.
>
> (Disclaimer: the only part BMC said was the Senior Management available
> part).
>
> [For those competitors and lurkers on the list: don't get too excited, we
> are still loyal customers, just we have come to expect the best from BMC
> Remedy,
>
> And most of the time have gotten it.]
>
> Daniel
>
> Chairman, WWRUG12
>
> Founder, ARSlist: Serving up email since 1993
>
> Disclaimer: The wording of this has not been cleared by anyone, and is
> purely my opinion, a loyal long term BMC Remedy
> customer/developer/architect/consultant
>
> p.s. no Senior Management has ever been harmed during a RUG, unless you call
> throwing each other into the pool while wearing wigs harm
>
> p.p.s. since I was never present for the wigs on stage or pool dumping I may
> have the details wrong. My keynote was always the next morning in the era
> that was going on
>
> p.p.p.s. yes, it is Friday, that was deliberate
>
> ___ 
> 
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> attend wwrug12www.wwrug12.comARSList: "Where the Answers Are"

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Re: overview console random authentication errors

[Danny Kellett]

Hi,

 

Do you have more than one mid tier with a load balancer? If so then try the url 
of the individual mid tiers and see if you still get this.

 

The 623 message is a generic one, even if the mid tier can not connect to the 
AR Server, it will still give you a 623 sometimes.

Regards

Danny

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
Sent: 16 January 2012 16:54
To: arslist@ARSLIST.ORG
Subject: overview console random authentication errors

 

** 

We are on ITSM 7.6.03 patch001, ARS 7.6.03p002, Windows 2008, Oracle 11g.

 

We are seeing at random when users click refresh on the overview console or 
sometimes immediately after they login and when the overview console is 
rendering,   users are getting

ERROR (623): Authentication failed error message.

If they wait for some time and try again they could see the tickets in their 
overview console without any issue.

I am suspecting may be the plugin crashed or timed out and threw the misleading 
authentication error message.

Does any one have experienced this issue?

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_


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overview console random authentication errors

[patchsk]

We are on ITSM 7.6.03 patch001, ARS 7.6.03p002, Windows 2008, Oracle 11g.

We are seeing at random when users click refresh on the overview console or 
sometimes immediately after they login and when the overview console is 
rendering,   users are getting

ERROR (623): Authentication failed error message.

If they wait for some time and try again they could see the tickets in 
their overview console without any issue.

I am suspecting may be the plugin crashed or timed out and threw the 
misleading authentication error message.

Does any one have experienced this issue?

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Service Target Import issue

[Bhupesh Gupta]

server 7.6.04 SP1/SP2


friends -


While importing Servoce targets (a export from SLM export/import
utility) file, there is nothing happening. Not a single record getting
imported/



Below is logfile text.. can you please help here





12:09:48 16 Jan 2012
**

12:09:48 16 Jan 2012

12:09:48 16 Jan 2012 BMC Service Level Management Application 7.6.04.0100

12:09:48 16 Jan 2012 Import/Export/Delete Utility

12:09:48 16 Jan 2012 Copyright 1991 - 2011 BMC Software, Inc. all rights
reserved

12:09:48 16 Jan 2012

12:09:48 16 Jan 2012 Begin SLM Import/Export/Delete Utility.

12:09:48 16 Jan 2012

12:09:48 16 Jan 2012 Input Parameter: COMMAND   = Import

12:09:48 16 Jan 2012 Input Parameter: SERVER= vmars

12:09:48 16 Jan 2012 Input Parameter: TCPPORT   = 0

12:09:48 16 Jan 2012 Input Parameter: OVERWRITE = No

12:09:48 16 Jan 2012 AR Install Path= F:\Program Files\AR
System

12:09:48 16 Jan 2012 AR Config Path = F:\Program Files\AR
System\conf

12:09:48 16 Jan 2012 Input Parameter: DATA-FILE = C:\OLAs.arx

12:09:48 16 Jan 2012 Input Parameter: LOG-FILE  = C:\OLALog.log

12:09:48 16 Jan 2012

12:09:48 16 Jan 2012 Initialized access to AR system.



12:09:48 16 Jan 2012 Set Object IE Status to Processing at Schema
SLM:ExportImportDeleteStatus

12:09:48 16 Jan 2012 Path for rik command   = F:\Program Files\AR
System\

12:09:48 16 Jan 2012 Status - Begin importing SLM Meta Data.

12:09:48 16 Jan 2012

Debug Only - cmdLine = "F:\Program Files\AR
System\..\BMCSLMInstallJVM\bin\java" -DisRik=1  -cp "F:\Program Files\AR
System\arapi7604_build002.jar";"F:\Program Files\AR
System\log4j-1.2.14.jar";"F:\Program Files\AR
System\arapiext7604_build002.jar" com.bmc.arsys.apiext.data.DataImport -h 1
-g 1 -x "vmars" -a 0 -u "Remedy Application Service" -p "" -o
"C:\OLAs.arx" -l "C:\OLALog_arimportcmd.log" -D "0"



12:09:48 16 Jan 2012 Please check the importcmd log file is OK nor not

12:09:48 16 Jan 2012

12:09:48 16 Jan 2012 Status - End importing SLM Meta Data.



12:09:48 16 Jan 2012 Also see additional Log File C:\OLALog_arimportcmd.log
for result

12:09:48 16 Jan 2012 Set Object IE Status to Done Processing at Schema
SLM:ExportImportDeleteStatus

12:09:48 16 Jan 2012 Finish - Import SLM meta Data

12:09:48 16 Jan 2012

12:09:48 16 Jan 2012 End SLM Import/Export/Delete Utility.

12:09:48 16 Jan 2012


rds,
Bhupesh Gupta

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