Status Closed to reopen
Hi All, I want to reopen the closed tickets ..Is it possible to reopen once it is closed status.if it possible how can I achieve ? we are not using the ITSM Modules my application is fully customized . Any help would be appreciated. Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: HTML and Plain Text emails
Create the template entry in the “AR System Email Templates” form. You can use the attached blank template or create an html template with the following content: HEAD /HEAD BODY /BODY Attach the template to the “Header” section for the outgoing Email box configured in the “AR System Email Mailbox Configuration” form under the “Default Templates” section. Restart the email engine. Refer to Remedy Email Engine guide for details. On SYS:Notification Messages form, for the email templates which are to be configured as HTML emails, include the necessary HTML tags. For example: The non-HTML email body for one of the Schedule 12 email on SYS:Notification Messages form was as shown below: Rejection for Schedule 12 Co-Location Connection Date of Application: #ApplicationDate# Order Request Identifier: #Order_ID_New# Application Reference Number: #ApplicationReference# Queue Status: Rejected Rejection Reason: #Deadline# Requesting Licensee Information: RL Name: #LicenseeName# Designation: #LicenseeDesignation# Company Name: #LicenseeCompanyName# Contact Number: #LicenseeContactNumber# Fax Number: #LicenseeFaxNumber# Email: #LicenseeEmail# THIS IS SYSTEM GENERATED EMAIL. PLEASE DO NOT REPLY! === Same email body with HTML tags included is as shown below: Rejection for Schedule 12 Co-Location ConnectionBRtable Border=1 CELLPADDING=2 CELLSPACING=2trth BGCOLOR=#CC align=left COLSPAN = 2Order Details/th/trtrtd BGCOLOR=#CC align=rightDate of Application/tdtd#ApplicationDate#/td/trtrtd BGCOLOR=#CC align=rightOrder Request Identifier/tdtd#Order_ID_New#/td/trtrtd BGCOLOR=#CC align=rightQueue Status/tdtdRejected/td/trtrtd BGCOLOR=#CC align=rightRejection Reason/tdtd#Deadline#/td/trtrth BGCOLOR=#CC align=left COLSPAN = 2Requesting Licensee Information/th/trtrtd BGCOLOR=#CC align=rightRL Name/tdtd#LicenseeName#/td/trtrtd BGCOLOR=#CC align=rightDesignation/tdtd#LicenseeDesignation#/td/trtrtd BGCOLOR=#CC align=rightCompany Name/tdtd#LicenseeCompanyName#/td/trtrtd BGCOLOR=#CC align=rightContact Number/tdtd#LicenseeContactNumber#/td/trtrtd BGCOLOR=#CC align=rightFax Number/tdtd#LicenseeFaxNumber#/td/trtrtd BGCOLOR=#CC align=rightEmail/tdtd#LicenseeEmail#/td/tr/tableBRTHIS IS SYSTEM GENERATED EMAIL. PLEASE DO NOT REPLY! Best Regards, Haojie Xu Date: Thu, 5 Apr 2012 20:48:16 -0400 From: mida...@isc.upenn.edu Subject: HTML and Plain Text emails To: arslist@ARSLIST.ORG We modified all of the notifications in SYS:Notification Messages with html tags, bolding field names and a few other things. This works great, except that the people with their email set up to receive in Plain Text format are seeing the html tags in their notifications. The email templates used under AR System Email Templates have the following in them: HTML BODY /BODY /HTML Has anyone tried to do this and if so, how did you accomplish your goal? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Filter names question - `!
Do any other specials exist other than `! ??? -John -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Column Sort on Vendor Form
ARS 7.6.04 sp2 Oracle / Redhat Created a vendor form using the ARDBC LDAP connection with about 30 fields. The form opens correctly (User Tool and Midtier) and I can run queries against it. I can also click on a results list column heading and sort the results. However, when I try and sort on a column where one of the result records has no value (NULL, empty string) value for the field being sorted the plugin crashes and I get this error: Cannot establish a network connection to the AR System Plug-In server : abcd-123 ARSYS.ARDBC.LDAP : RPC: Miscellaneous tli error - System error (Connection refused) (ARERR 8760) Anyone else seen this issue? Thank you Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
~! - It was my understaning it was the same as calling Application-Release-Pending. Since Application-Release-Pending exists there is no need for the naming convention anymore (someone will probably correct me on this - unable to confirm it in the documentation). Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Friday, April 06, 2012 8:44 AM To: arslist@ARSLIST.ORG Subject: Filter names question - `! ** Do any other specials exist other than `! ??? -John -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com www.kineticdata.comhttp://www.kineticdata.com/ I community.kineticdata.comhttp://community.kineticdata.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Column Sort on Vendor Form
Frank: I vaguely recall something like this happening to me years ago. The workaround was to get the DBA to change the database view to contain a space character when the data would have been null. If it's a numeric column, we asked the DBA to put zero instead of null. Maybe this would work for you? --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Friday, April 06, 2012 08:59 To: arslist@ARSLIST.ORG Subject: Column Sort on Vendor Form ARS 7.6.04 sp2 Oracle / Redhat Created a vendor form using the ARDBC LDAP connection with about 30 fields. The form opens correctly (User Tool and Midtier) and I can run queries against it. I can also click on a results list column heading and sort the results. However, when I try and sort on a column where one of the result records has no value (NULL, empty string) value for the field being sorted the plugin crashes and I get this error: Cannot establish a network connection to the AR System Plug-In server : abcd-123 ARSYS.ARDBC.LDAP : RPC: Miscellaneous tli error - System error (Connection refused) (ARERR 8760) Anyone else seen this issue? Thank you Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Status Closed to reopen
Hi, As you say this is a customized application, so wether or not it is possible to reopen a ticket depends on how the application was made. Maybe there has been produced some documentation for the custom app that might be of help? If not you probably would have to ask the people that made the application. Best regards Steinar Sendt fra min iPad Den 6. apr. 2012 kl. 08:09 skrev vidyasagar kommu kommuvidyasa...@gmail.com: Hi All, I want to reopen the closed tickets ..Is it possible to reopen once it is closed status.if it possible how can I achieve ? we are not using the ITSM Modules my application is fully customized . Any help would be appreciated. Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
Yup... I learnt that too some time ago and that applies to Active Links as well – or so I heard.. I questioned the use of that in AL’s suspecting that it might be a special naming convention and found that out.. Joe From: Garrison, Sean (Norcross) Sent: Friday, April 06, 2012 9:02 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! ** “~!” – It was my understaning it was the same as calling “Application-Release-Pending”. Since “Application-Release-Pending” exists there is no need for the naming convention anymore (someone will probably correct me on this – unable to confirm it in the documentation). Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Friday, April 06, 2012 8:44 AM To: arslist@ARSLIST.ORG Subject: Filter names question - `! ** Do any other specials exist other than `! ??? -John -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Column Sort on Vendor Form
I recall this to be happening a long time ago too. I think it just never got fixed. Never tried that workaround though.. How would it work with ARDBC plugin related vendor form where the data is not actually stored in the form? Joe -Original Message- From: Murnane, Phil Sent: Friday, April 06, 2012 9:04 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Column Sort on Vendor Form Frank: I vaguely recall something like this happening to me years ago. The workaround was to get the DBA to change the database view to contain a space character when the data would have been null. If it's a numeric column, we asked the DBA to put zero instead of null. Maybe this would work for you? --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Friday, April 06, 2012 08:59 To: arslist@ARSLIST.ORG Subject: Column Sort on Vendor Form ARS 7.6.04 sp2 Oracle / Redhat Created a vendor form using the ARDBC LDAP connection with about 30 fields. The form opens correctly (User Tool and Midtier) and I can run queries against it. I can also click on a results list column heading and sort the results. However, when I try and sort on a column where one of the result records has no value (NULL, empty string) value for the field being sorted the plugin crashes and I get this error: Cannot establish a network connection to the AR System Plug-In server : abcd-123 ARSYS.ARDBC.LDAP : RPC: Miscellaneous tli error - System error (Connection refused) (ARERR 8760) Anyone else seen this issue? Thank you Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Column Sort on Vendor Form
Joe: I never ran into that, but my first thought would be to enhance the source code of the ARDBC plugin to produce the desired behavior and recompile. I suppose you could just write your own plugin, also. --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, April 06, 2012 09:27 To: arslist@ARSLIST.ORG Subject: Re: Column Sort on Vendor Form I recall this to be happening a long time ago too. I think it just never got fixed. Never tried that workaround though.. How would it work with ARDBC plugin related vendor form where the data is not actually stored in the form? Joe -Original Message- From: Murnane, Phil Sent: Friday, April 06, 2012 9:04 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Column Sort on Vendor Form Frank: I vaguely recall something like this happening to me years ago. The workaround was to get the DBA to change the database view to contain a space character when the data would have been null. If it's a numeric column, we asked the DBA to put zero instead of null. Maybe this would work for you? --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Friday, April 06, 2012 08:59 To: arslist@ARSLIST.ORG Subject: Column Sort on Vendor Form ARS 7.6.04 sp2 Oracle / Redhat Created a vendor form using the ARDBC LDAP connection with about 30 fields. The form opens correctly (User Tool and Midtier) and I can run queries against it. I can also click on a results list column heading and sort the results. However, when I try and sort on a column where one of the result records has no value (NULL, empty string) value for the field being sorted the plugin crashes and I get this error: Cannot establish a network connection to the AR System Plug-In server : abcd-123 ARSYS.ARDBC.LDAP : RPC: Miscellaneous tli error - System error (Connection refused) (ARERR 8760) Anyone else seen this issue? Thank you Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Status Closed to reopen
Go to sys:status transition rules and offline the record for Closed to whatever you need for that module. However - I wouldn't necessarily recommend allowing this behavior from a process standpoint. Resolved to re-opened is ok, but closed to re-reopen the best practice is to open a new incident. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vidyasagar kommu Sent: Friday, April 06, 2012 1:10 AM To: arslist@ARSLIST.ORG Subject: Status Closed to reopen Hi All, I want to reopen the closed tickets ..Is it possible to reopen once it is closed status.if it possible how can I achieve ? we are not using the ITSM Modules my application is fully customized . Any help would be appreciated. Thanks Sagar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
Here is what I found out from on page 186 AR System 7.6.04 Workflow objects guide. I don't see any reference to active links though. In release 7.6.04, Application-Release-Pending was modified to automatically run in filter Phase 1. Therefore, you no longer need to use the special filter naming convention to override filter phasing for this command. Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Joe Martin D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Date: 04/06/2012 09:24 AM Subject:Re: Filter names question - `! Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Yup... I learnt that too some time ago and that applies to Active Links as well ? or so I heard.. I questioned the use of that in AL?s suspecting that it might be a special naming convention and found that out.. Joe From: Garrison, Sean (Norcross) Sent: Friday, April 06, 2012 9:02 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! ** ?~!? ? It was my understaning it was the same as calling ?Application-Release-Pending?. Since ?Application-Release-Pending? exists there is no need for the naming convention anymore (someone will probably correct me on this ? unable to confirm it in the documentation). Sean From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Friday, April 06, 2012 8:44 AM To: arslist@ARSLIST.ORG Subject: Filter names question - `! ** Do any other specials exist other than `! ??? -John -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: HTML and Plain Text emails
Thanks for your reply here. This is exactly what we did. The problem is that non-HTML email readers are seeing the html markup. I'm wondering if there is a way around that. Is there a way to send them as Multiple/Alternative? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Leo Xu Sent: Friday, April 06, 2012 2:28 AM To: arslist@ARSLIST.ORG Subject: Re: HTML and Plain Text emails ** 1. Create the template entry in the AR System Email Templates form. You can use the attached blank template or create an html template with the following content: HEAD /HEAD BODY /BODY 1. Attach the template to the Header section for the outgoing Email box configured in the AR System Email Mailbox Configuration form under the Default Templates section. 1. Restart the email engine. Refer to Remedy Email Engine guide for details. 2. On SYS:Notification Messages form, for the email templates which are to be configured as HTML emails, include the necessary HTML tags. For example: The non-HTML email body for one of the Schedule 12 email on SYS:Notification Messages form was as shown below: Rejection for Schedule 12 Co-Location Connection Date of Application: #ApplicationDate# Order Request Identifier: #Order_ID_New# Application Reference Number: #ApplicationReference# Queue Status: Rejected Rejection Reason: #Deadline# Requesting Licensee Information: RL Name: #LicenseeName# Designation: #LicenseeDesignation# Company Name: #LicenseeCompanyName# Contact Number: #LicenseeContactNumber# Fax Number: #LicenseeFaxNumber# Email: #LicenseeEmail# THIS IS SYSTEM GENERATED EMAIL. PLEASE DO NOT REPLY! === Same email body with HTML tags included is as shown below: Rejection for Schedule 12 Co-Location ConnectionBRtable Border=1 CELLPADDING=2 CELLSPACING=2trth BGCOLOR=#CC align=left COLSPAN = 2Order Details/th/trtrtd BGCOLOR=#CC align=rightDate of Application/tdtd#ApplicationDate#/td/trtrtd BGCOLOR=#CC align=rightOrder Request Identifier/tdtd#Order_ID_New#/td/trtrtd BGCOLOR=#CC align=rightQueue Status/tdtdRejected/td/trtrtd BGCOLOR=#CC align=rightRejection Reason/tdtd#Deadline#/td/trtrth BGCOLOR=#CC align=left COLSPAN = 2Requesting Licensee Information/th/trtrtd BGCOLOR=#CC align=rightRL Name/tdtd#LicenseeName#/td/trtrtd BGCOLOR=#CC align=rightDesignation/tdtd#LicenseeDesignation#/td/trtrtd BGCOLOR=#CC align=rightCompany Name/tdtd#LicenseeCompanyName#/td/trtrtd BGCOLOR=#CC align=rightContact Number/tdtd#LicenseeContactNumber#/td/trtrtd BGCOLOR=#CC align=rightFax Number/tdtd#LicenseeFaxNumber#/td/trtrtd BGCOLOR=#CC align=rightEmail/tdtd#LicenseeEmail#/td/tr/tableBRTHIS IS SYSTEM GENERATED EMAIL. PLEASE DO NOT REPLY! Best Regards, Haojie Xu Date: Thu, 5 Apr 2012 20:48:16 -0400 From: mida...@isc.upenn.edumailto:mida...@isc.upenn.edu Subject: HTML and Plain Text emails To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG We modified all of the notifications in SYS:Notification Messages with html tags, bolding field names and a few other things. This works great, except that the people with their email set up to receive in Plain Text format are seeing the html tags in their notifications. The email templates used under AR System Email Templates have the following in them: HTML BODY /BODY /HTML Has anyone tried to do this and if so, how did you accomplish your goal? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
That makes sense actually.. I had found quite a few AL’s out of the box that had that naming convention. AL’s do not have phases so it didn’t make complete sense when used in context of Active Links.. Joe From: Wirasat Siddiqi Sent: Friday, April 06, 2012 9:45 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! ** Here is what I found out from on page 186 AR System 7.6.04 Workflow objects guide. I don't see any reference to active links though. In release 7.6.04, Application-Release-Pending was modified to automatically run in filter Phase 1. Therefore, you no longer need to use the special filter naming convention to override filter phasing for this command. Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From:Joe Martin D'Souza jdso...@shyle.net To:arslist@ARSLIST.ORG Date:04/06/2012 09:24 AM Subject:Re: Filter names question - `! Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Yup... I learnt that too some time ago and that applies to Active Links as well – or so I heard.. I questioned the use of that in AL’s suspecting that it might be a special naming convention and found that out.. Joe From: Garrison, Sean (Norcross) Sent: Friday, April 06, 2012 9:02 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! ** “~!” – It was my understaning it was the same as calling “Application-Release-Pending”. Since “Application-Release-Pending” exists there is no need for the naming convention anymore (someone will probably correct me on this – unable to confirm it in the documentation). Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Friday, April 06, 2012 8:44 AM To: arslist@ARSLIST.ORG Subject: Filter names question - `! ** Do any other specials exist other than `! ??? -John -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
Sean, `! overrides filter phasing making things that happen in this Filter run in Phase 1..Application-Release-Pending commits the actions of previous Push actions to the DB.the two are NOT the same From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross) Sent: Friday, April 06, 2012 7:02 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! ** ~! - It was my understaning it was the same as calling Application-Release-Pending. Since Application-Release-Pending exists there is no need for the naming convention anymore (someone will probably correct me on this - unable to confirm it in the documentation). Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Friday, April 06, 2012 8:44 AM To: arslist@ARSLIST.ORG Subject: Filter names question - `! ** Do any other specials exist other than `! ??? -John -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.com http://www.kineticdata.com/ www.kineticdata.com I http://community.kineticdata.com/ community.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
this one pertains to active link. (@@: ) - run process in active link - forces it to run like filter link. I don't know the specific behind it, can anyone explain? -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Filter-names-question-tp7442935p7443128.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
This is used if you want to run process command on current AR System Server. Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Dee ddus...@aim.com To: arslist@ARSLIST.ORG Date: 04/06/2012 10:13 AM Subject:Re: Filter names question - `! Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG this one pertains to active link. (@@: ) - run process in active link - forces it to run like filter link. I don't know the specific behind it, can anyone explain? -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Filter-names-question-tp7442935p7443128.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
You are right they are not the same ... ~! (I believe does an app release pending before performing the action in the filter -- can't confirm. I know it existed in the 6.0 days.) It is an old convention that is probably no longer supported. ` `! Is another special naming convention that does exactly what you have said - overrides filter phasing Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, April 06, 2012 10:09 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! ** Sean, `! overrides filter phasing making things that happen in this Filter run in Phase 1Application-Release-Pending commits the actions of previous Push actions to the DB...the two are NOT the same From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross) Sent: Friday, April 06, 2012 7:02 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Filter names question - `! ** ~! - It was my understaning it was the same as calling Application-Release-Pending. Since Application-Release-Pending exists there is no need for the naming convention anymore (someone will probably correct me on this - unable to confirm it in the documentation). Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Friday, April 06, 2012 8:44 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Filter names question - `! ** Do any other specials exist other than `! ??? -John -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com www.kineticdata.comhttp://www.kineticdata.com/ I community.kineticdata.comhttp://community.kineticdata.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
That is if the process exists on the server you are connected to. The first @ indicates the process is on the server, the second @ indicates it is on the current server.. And if I remember correctly, if you want to run it on an alternate server within a server group you would need to put that server name instead of the second @. Joe -Original Message- From: Dee Sent: Friday, April 06, 2012 10:13 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! this one pertains to active link. (@@: ) - run process in active link - forces it to run like filter link. I don't know the specific behind it, can anyone explain? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
Thanks Joe, Like John in this post and Sam in Suggestions post last week, are these commands/tricks written any where and are there more? Looking at System Forms/Workflow, do these mean anything or just name conventions? 1. (*)At the begin of Name of workflow, ex. (*TS-SI 100 Upper Server) 2. (~!) At the end of name of workflow, ex. (AP:Sig-RecentHistoryDate~!) 3. (`1)At the end of name of workflow, ex. (XR:GetSchemaWorkflow1`1) -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Filter-names-question-tp7442935p7443316.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
`$ table loop on only the selected rows (from the 7.6.04 workflow objects guide): Limit the active links in the table loop to run only against rows that are selected. To do so, append `$ (backquote character followed by a dollar sign) to the end of the names of the active links contained within the table loop guide. (You do not need to change the name of the active link that calls the guide, the names of the table loop actions, or the name of the active link guide referenced by the call guide.) Thad On Fri, Apr 6, 2012 at 5:43 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** Do any other specials exist other than `! ??? -John -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
* probably doesn’t mean a damn thing and may have been a convention used by past developers at your site to either indicate a new custom object or something like that.. Thank God (Doug Mueller in this case) for overlays.. you will see fewer of those kind of naming conventions by developers engaging in customizing activities.. (I just broke the 1st commandment..) `1 was probably a typo for `!. I have not come across any documentation for `1 if it exists.. Joe -Original Message- From: Dee Sent: Friday, April 06, 2012 11:26 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Thanks Joe, Like John in this post and Sam in Suggestions post last week, are these commands/tricks written any where and are there more? Looking at System Forms/Workflow, do these mean anything or just name conventions? 1. (*)At the begin of Name of workflow, ex. (*TS-SI 100 Upper Server) 2. (~!) At the end of name of workflow, ex. (AP:Sig-RecentHistoryDate~!) 3. (`1)At the end of name of workflow, ex. (XR:GetSchemaWorkflow1`1) - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
This one was introduced before they added the 'selected rows only' option on call guide actions..while I'm sure it still exists for backwards compatibility, it's no longer needed J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Friday, April 06, 2012 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! ** `$ table loop on only the selected rows (from the 7.6.04 workflow objects guide): Limit the active links in the table loop to run only against rows that are selected. To do so, append `$ (backquote character followed by a dollar sign) to the end of the names of the active links contained within the table loop guide. (You do not need to change the name of the active link that calls the guide, the names of the table loop actions, or the name of the active link guide referenced by the call guide.) Thad On Fri, Apr 6, 2012 at 5:43 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** Do any other specials exist other than `! ??? -John -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.com http://www.kineticdata.com/ www.kineticdata.com I http://community.kineticdata.com/ community.kineticdata.com _attend WWRUG12 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
The * at the beginning of the field name is a Section 508 compliance thing...it designates to visually impaired people that the field is required http://www.uspto.gov/web/offices/cio/s508/03web.htm search for the word 'asterisk' -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dee Sent: Friday, April 06, 2012 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Thanks Joe, Like John in this post and Sam in Suggestions post last week, are these commands/tricks written any where and are there more? Looking at System Forms/Workflow, do these mean anything or just name conventions? 1. (*)At the begin of Name of workflow, ex. (*TS-SI 100 Upper Server) 2. (~!) At the end of name of workflow, ex. (AP:Sig-RecentHistoryDate~!) 3. (`1)At the end of name of workflow, ex. (XR:GetSchemaWorkflow1`1) -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Filter-names-question -tp7442935p7443316.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
(nerd alert) Yep, but he asked for what existed, not what was useful. :-) On Fri, Apr 6, 2012 at 9:01 AM, LJ LongWing lj.longw...@gmail.com wrote: ** This one was introduced before they added the ‘selected rows only’ option on call guide actions….while I’m sure it still exists for backwards compatibility, it’s no longer needed J ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Thad Esser *Sent:* Friday, April 06, 2012 9:28 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter names question - `! ** ** ** `$ table loop on only the selected rows (from the 7.6.04 workflow objects guide): Limit the active links in the table loop to run only against rows that are selected. To do so, append `$ (backquote character followed by a dollar sign) to the end of the names of the active links contained within the table loop guide. (You do not need to change the name of the active link that calls the guide, the names of the table loop actions, or the name of the active link guide referenced by the call guide.) Thad On Fri, Apr 6, 2012 at 5:43 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** Do any other specials exist other than `! ** ** ??? ** ** ** ** -John ** ** ** ** ** ** -- *John Sundberg* *Kinetic Data, Inc.* *Your Business. Your Process.* *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* ** ** 651-556-0930 I* *john.sundb...@kineticdata.com www.kineticdata.com I* *community.kineticdata.com ** ** ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
Dee was asking about the * in the beginning of workflow names.. That in front of workflow is more the work of a developer customizing an OTB app.. While I was aware that the * at the end of field names was just a visual thing for bold fields, I wasn't aware it was because of the section 508 compliance standards.. That’s a good to know and thanks for that info. -Original Message- From: LJ LongWing Sent: Friday, April 06, 2012 12:06 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! The * at the beginning of the field name is a Section 508 compliance thing...it designates to visually impaired people that the field is required http://www.uspto.gov/web/offices/cio/s508/03web.htm search for the word 'asterisk' -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dee Sent: Friday, April 06, 2012 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Thanks Joe, Like John in this post and Sam in Suggestions post last week, are these commands/tricks written any where and are there more? Looking at System Forms/Workflow, do these mean anything or just name conventions? 1. (*)At the begin of Name of workflow, ex. (*TS-SI 100 Upper Server) 2. (~!) At the end of name of workflow, ex. (AP:Sig-RecentHistoryDate~!) 3. (`1)At the end of name of workflow, ex. (XR:GetSchemaWorkflow1`1) -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Filter-names-question -tp7442935p7443316.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
LOL.too true J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Friday, April 06, 2012 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! ** (nerd alert) Yep, but he asked for what existed, not what was useful. :-) On Fri, Apr 6, 2012 at 9:01 AM, LJ LongWing lj.longw...@gmail.com wrote: ** This one was introduced before they added the 'selected rows only' option on call guide actions..while I'm sure it still exists for backwards compatibility, it's no longer needed J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Friday, April 06, 2012 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! ** `$ table loop on only the selected rows (from the 7.6.04 workflow objects guide): Limit the active links in the table loop to run only against rows that are selected. To do so, append `$ (backquote character followed by a dollar sign) to the end of the names of the active links contained within the table loop guide. (You do not need to change the name of the active link that calls the guide, the names of the table loop actions, or the name of the active link guide referenced by the call guide.) Thad On Fri, Apr 6, 2012 at 5:43 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** Do any other specials exist other than `! ??? -John -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.com http://www.kineticdata.com/ www.kineticdata.com I http://community.kineticdata.com/ community.kineticdata.com _attend WWRUG12 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
Ah...yes, I'll agree that * in a workflow doesn't indicate anything then :)mis-read the darn post :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, April 06, 2012 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Dee was asking about the * in the beginning of workflow names.. That in front of workflow is more the work of a developer customizing an OTB app.. While I was aware that the * at the end of field names was just a visual thing for bold fields, I wasn't aware it was because of the section 508 compliance standards.. That’s a good to know and thanks for that info. -Original Message- From: LJ LongWing Sent: Friday, April 06, 2012 12:06 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! The * at the beginning of the field name is a Section 508 compliance thing...it designates to visually impaired people that the field is required http://www.uspto.gov/web/offices/cio/s508/03web.htm search for the word 'asterisk' -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dee Sent: Friday, April 06, 2012 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Thanks Joe, Like John in this post and Sam in Suggestions post last week, are these commands/tricks written any where and are there more? Looking at System Forms/Workflow, do these mean anything or just name conventions? 1. (*)At the begin of Name of workflow, ex. (*TS-SI 100 Upper Server) 2. (~!) At the end of name of workflow, ex. (AP:Sig-RecentHistoryDate~!) 3. (`1)At the end of name of workflow, ex. (XR:GetSchemaWorkflow1`1) -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Filter-names-question -tp7442935p7443316.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
I just ran some Ruby against a big Remedy --- I didn't find any other filter extensions of note… (I did not find any ~! -- just `!) h=Hash.new(0) user.getListFilter.to_a.each do |name| h[name[-2,2]] = h[name[-2,2]]+1 end puts h.keys.sort -John On Fri, Apr 6, 2012 at 11:30 AM, LJ LongWing lj.longw...@gmail.com wrote: Ah...yes, I'll agree that * in a workflow doesn't indicate anything then :)mis-read the darn post :) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, April 06, 2012 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Dee was asking about the * in the beginning of workflow names.. That in front of workflow is more the work of a developer customizing an OTB app.. While I was aware that the * at the end of field names was just a visual thing for bold fields, I wasn't aware it was because of the section 508 compliance standards.. That’s a good to know and thanks for that info. -Original Message- From: LJ LongWing Sent: Friday, April 06, 2012 12:06 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! The * at the beginning of the field name is a Section 508 compliance thing...it designates to visually impaired people that the field is required http://www.uspto.gov/web/offices/cio/s508/03web.htm search for the word 'asterisk' -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dee Sent: Friday, April 06, 2012 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Thanks Joe, Like John in this post and Sam in Suggestions post last week, are these commands/tricks written any where and are there more? Looking at System Forms/Workflow, do these mean anything or just name conventions? 1. (*)At the begin of Name of workflow, ex. (*TS-SI 100 Upper Server) 2. (~!) At the end of name of workflow, ex. (AP:Sig-RecentHistoryDate~!) 3. (`1)At the end of name of workflow, ex. (XR:GetSchemaWorkflow1`1) -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Filter-names-question -tp7442935p7443316.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
We are allowed that on Friday :-) This is an interesting thread though.. It would be nice to have a full list of all these small conventions that could affect functionality.. Imagine fat fingering the keyboard (although that’s as likely to happen anytime too soon as as having a snow storm in the middle east) and naming a piece of workflow with these characters and have functionality affected, and not have a clue why.. Joe -Original Message- From: LJ LongWing Sent: Friday, April 06, 2012 12:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Ah...yes, I'll agree that * in a workflow doesn't indicate anything then :)mis-read the darn post :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, April 06, 2012 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Dee was asking about the * in the beginning of workflow names.. That in front of workflow is more the work of a developer customizing an OTB app.. While I was aware that the * at the end of field names was just a visual thing for bold fields, I wasn't aware it was because of the section 508 compliance standards.. That’s a good to know and thanks for that info. -Original Message- From: LJ LongWing Sent: Friday, April 06, 2012 12:06 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! The * at the beginning of the field name is a Section 508 compliance thing...it designates to visually impaired people that the field is required http://www.uspto.gov/web/offices/cio/s508/03web.htm search for the word 'asterisk' -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dee Sent: Friday, April 06, 2012 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Thanks Joe, Like John in this post and Sam in Suggestions post last week, are these commands/tricks written any where and are there more? Looking at System Forms/Workflow, do these mean anything or just name conventions? 1. (*)At the begin of Name of workflow, ex. (*TS-SI 100 Upper Server) 2. (~!) At the end of name of workflow, ex. (AP:Sig-RecentHistoryDate~!) 3. (`1)At the end of name of workflow, ex. (XR:GetSchemaWorkflow1`1) -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
I think the convention should be REMOVED… Add a flag on Filter -- Run Immediately… Approx 10 years ago -- I was brought into a big telco project to fix it…. After a new developer went through and renamed filters/actlinks to meet a nicer naming convention… (to work with BMCs new filtering based on COLON) Try -- troubleshooting that…. Old name: mtc_FindIPAddress`! New name: MTC:IP:Find_Address (in a haystack of 2000 filters -- that all got renamed) (OK - I am exaggerating the situation a bit -- but -- either way -- my opinion it is TOO WEIRD to add something to a name - and now it works different) -John On Fri, Apr 6, 2012 at 12:46 PM, Joe Martin D'Souza jdso...@shyle.netwrote: We are allowed that on Friday :-) This is an interesting thread though.. It would be nice to have a full list of all these small conventions that could affect functionality.. Imagine fat fingering the keyboard (although that’s as likely to happen anytime too soon as as having a snow storm in the middle east) and naming a piece of workflow with these characters and have functionality affected, and not have a clue why.. Joe -Original Message- From: LJ LongWing Sent: Friday, April 06, 2012 12:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Ah...yes, I'll agree that * in a workflow doesn't indicate anything then :)mis-read the darn post :) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, April 06, 2012 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Dee was asking about the * in the beginning of workflow names.. That in front of workflow is more the work of a developer customizing an OTB app.. While I was aware that the * at the end of field names was just a visual thing for bold fields, I wasn't aware it was because of the section 508 compliance standards.. That’s a good to know and thanks for that info. -Original Message- From: LJ LongWing Sent: Friday, April 06, 2012 12:06 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! The * at the beginning of the field name is a Section 508 compliance thing...it designates to visually impaired people that the field is required http://www.uspto.gov/web/**offices/cio/s508/03web.htmhttp://www.uspto.gov/web/offices/cio/s508/03web.htm search for the word 'asterisk' -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dee Sent: Friday, April 06, 2012 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Thanks Joe, Like John in this post and Sam in Suggestions post last week, are these commands/tricks written any where and are there more? Looking at System Forms/Workflow, do these mean anything or just name conventions? 1. (*)At the begin of Name of workflow, ex. (*TS-SI 100 Upper Server) 2. (~!) At the end of name of workflow, ex. (AP:Sig-RecentHistoryDate~!) 3. (`1)At the end of name of workflow, ex. (XR:GetSchemaWorkflow1`1) -- __**__** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
I agree.. I remember discussing this exact same point a few months or perhaps a year ago. Its weird to make a name of a workflow to be used as ‘code’ to do a specific task. But while it is what it is, it would be nice to have a list of such ‘special naming conventions’.. Joe From: John Sundberg Sent: Friday, April 06, 2012 1:52 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! ** I think the convention should be REMOVED… Add a flag on Filter -- Run Immediately… Approx 10 years ago -- I was brought into a big telco project to fix it…. After a new developer went through and renamed filters/actlinks to meet a nicer naming convention… (to work with BMCs new filtering based on COLON) Try -- troubleshooting that…. Old name: mtc_FindIPAddress`! New name: MTC:IP:Find_Address (in a haystack of 2000 filters -- that all got renamed) (OK - I am exaggerating the situation a bit -- but -- either way -- my opinion it is TOO WEIRD to add something to a name - and now it works different) -John On Fri, Apr 6, 2012 at 12:46 PM, Joe Martin D'Souza jdso...@shyle.net wrote: We are allowed that on Friday :-) This is an interesting thread though.. It would be nice to have a full list of all these small conventions that could affect functionality.. Imagine fat fingering the keyboard (although that’s as likely to happen anytime too soon as as having a snow storm in the middle east) and naming a piece of workflow with these characters and have functionality affected, and not have a clue why.. Joe -Original Message- From: LJ LongWing Sent: Friday, April 06, 2012 12:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Ah...yes, I'll agree that * in a workflow doesn't indicate anything then :)mis-read the darn post :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, April 06, 2012 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Dee was asking about the * in the beginning of workflow names.. That in front of workflow is more the work of a developer customizing an OTB app.. While I was aware that the * at the end of field names was just a visual thing for bold fields, I wasn't aware it was because of the section 508 compliance standards.. That’s a good to know and thanks for that info. -Original Message- From: LJ LongWing Sent: Friday, April 06, 2012 12:06 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! The * at the beginning of the field name is a Section 508 compliance thing...it designates to visually impaired people that the field is required http://www.uspto.gov/web/offices/cio/s508/03web.htm search for the word 'asterisk' -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dee Sent: Friday, April 06, 2012 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Thanks Joe, Like John in this post and Sam in Suggestions post last week, are these commands/tricks written any where and are there more? Looking at System Forms/Workflow, do these mean anything or just name conventions? 1. (*)At the begin of Name of workflow, ex. (*TS-SI 100 Upper Server) 2. (~!) At the end of name of workflow, ex. (AP:Sig-RecentHistoryDate~!) 3. (`1)At the end of name of workflow, ex. (XR:GetSchemaWorkflow1`1) -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
So weird - so unexpected -- that you really would not keep a map of (old name- new name) when you go and rename your filters… (And -- it is not that you would obviously know that you messed stuff up either) -- as the system will keep working -- but - just be creating wrong data… Which -- is not necessarily found (even in a big system) until a week later… Hence -- restoring is not an option either… Hence -- the project I had. CONCLUSION: It is a bad design - a dangerous design... -John On Fri, Apr 6, 2012 at 1:04 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** I agree.. I remember discussing this exact same point a few months or perhaps a year ago. Its weird to make a name of a workflow to be used as ‘code’ to do a specific task. But while it is what it is, it would be nice to have a list of such ‘special naming conventions’.. Joe *From:* John Sundberg john.sundb...@kineticdata.com *Sent:* Friday, April 06, 2012 1:52 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter names question - `! ** I think the convention should be REMOVED… Add a flag on Filter -- Run Immediately… Approx 10 years ago -- I was brought into a big telco project to fix it…. After a new developer went through and renamed filters/actlinks to meet a nicer naming convention… (to work with BMCs new filtering based on COLON) Try -- troubleshooting that…. Old name: mtc_FindIPAddress`! New name: MTC:IP:Find_Address (in a haystack of 2000 filters -- that all got renamed) (OK - I am exaggerating the situation a bit -- but -- either way -- my opinion it is TOO WEIRD to add something to a name - and now it works different) -John On Fri, Apr 6, 2012 at 12:46 PM, Joe Martin D'Souza jdso...@shyle.netwrote: We are allowed that on Friday :-) This is an interesting thread though.. It would be nice to have a full list of all these small conventions that could affect functionality.. Imagine fat fingering the keyboard (although that’s as likely to happen anytime too soon as as having a snow storm in the middle east) and naming a piece of workflow with these characters and have functionality affected, and not have a clue why.. Joe -Original Message- From: LJ LongWing Sent: Friday, April 06, 2012 12:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Ah...yes, I'll agree that * in a workflow doesn't indicate anything then :)mis-read the darn post :) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, April 06, 2012 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Dee was asking about the * in the beginning of workflow names.. That in front of workflow is more the work of a developer customizing an OTB app.. While I was aware that the * at the end of field names was just a visual thing for bold fields, I wasn't aware it was because of the section 508 compliance standards.. That’s a good to know and thanks for that info. -Original Message- From: LJ LongWing Sent: Friday, April 06, 2012 12:06 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! The * at the beginning of the field name is a Section 508 compliance thing...it designates to visually impaired people that the field is required http://www.uspto.gov/web/**offices/cio/s508/03web.htmhttp://www.uspto.gov/web/offices/cio/s508/03web.htm search for the word 'asterisk' -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dee Sent: Friday, April 06, 2012 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Thanks Joe, Like John in this post and Sam in Suggestions post last week, are these commands/tricks written any where and are there more? Looking at System Forms/Workflow, do these mean anything or just name conventions? 1. (*)At the begin of Name of workflow, ex. (*TS-SI 100 Upper Server) 2. (~!) At the end of name of workflow, ex. (AP:Sig-RecentHistoryDate~!) 3. (`1)At the end of name of workflow, ex. (XR:GetSchemaWorkflow1`1) -- __**__** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *WWRUG10 Best Customer Service/Support Award*
Re: Filter names question - `!
JUST REMINISCING… That project was 11 .5 years ago… I remember - because my son was just learning to walk… And -- what was special about that??? He was walking across a fairly large foyer of a very fancy building -- he was walking towards a very large door to go outside. About 8 misc people were watching to see if this little kid will make it without falling… He got to the door - and a very nice person opened it and smiled nicely - and let my son through… That person was Paul Allen… (I have goosebumps remembering it) -John On Fri, Apr 6, 2012 at 1:16 PM, John Sundberg john.sundb...@kineticdata.com wrote: So weird - so unexpected -- that you really would not keep a map of (old name- new name) when you go and rename your filters… (And -- it is not that you would obviously know that you messed stuff up either) -- as the system will keep working -- but - just be creating wrong data… Which -- is not necessarily found (even in a big system) until a week later… Hence -- restoring is not an option either… Hence -- the project I had. CONCLUSION: It is a bad design - a dangerous design... -John On Fri, Apr 6, 2012 at 1:04 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** I agree.. I remember discussing this exact same point a few months or perhaps a year ago. Its weird to make a name of a workflow to be used as ‘code’ to do a specific task. But while it is what it is, it would be nice to have a list of such ‘special naming conventions’.. Joe *From:* John Sundberg john.sundb...@kineticdata.com *Sent:* Friday, April 06, 2012 1:52 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter names question - `! ** I think the convention should be REMOVED… Add a flag on Filter -- Run Immediately… Approx 10 years ago -- I was brought into a big telco project to fix it…. After a new developer went through and renamed filters/actlinks to meet a nicer naming convention… (to work with BMCs new filtering based on COLON) Try -- troubleshooting that…. Old name: mtc_FindIPAddress`! New name: MTC:IP:Find_Address (in a haystack of 2000 filters -- that all got renamed) (OK - I am exaggerating the situation a bit -- but -- either way -- my opinion it is TOO WEIRD to add something to a name - and now it works different) -John On Fri, Apr 6, 2012 at 12:46 PM, Joe Martin D'Souza jdso...@shyle.netwrote: We are allowed that on Friday :-) This is an interesting thread though.. It would be nice to have a full list of all these small conventions that could affect functionality.. Imagine fat fingering the keyboard (although that’s as likely to happen anytime too soon as as having a snow storm in the middle east) and naming a piece of workflow with these characters and have functionality affected, and not have a clue why.. Joe -Original Message- From: LJ LongWing Sent: Friday, April 06, 2012 12:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Ah...yes, I'll agree that * in a workflow doesn't indicate anything then :)mis-read the darn post :) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, April 06, 2012 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Dee was asking about the * in the beginning of workflow names.. That in front of workflow is more the work of a developer customizing an OTB app.. While I was aware that the * at the end of field names was just a visual thing for bold fields, I wasn't aware it was because of the section 508 compliance standards.. That’s a good to know and thanks for that info. -Original Message- From: LJ LongWing Sent: Friday, April 06, 2012 12:06 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! The * at the beginning of the field name is a Section 508 compliance thing...it designates to visually impaired people that the field is required http://www.uspto.gov/web/**offices/cio/s508/03web.htmhttp://www.uspto.gov/web/offices/cio/s508/03web.htm search for the word 'asterisk' -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dee Sent: Friday, April 06, 2012 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Filter names question - `! Thanks Joe, Like John in this post and Sam in Suggestions post last week, are these commands/tricks written any where and are there more? Looking at System Forms/Workflow, do these mean anything or just name conventions? 1. (*)At the begin of Name of workflow, ex. (*TS-SI 100 Upper Server) 2. (~!) At the end of name of workflow, ex. (AP:Sig-RecentHistoryDate~!) 3. (`1)At the end of name of workflow, ex. (XR:GetSchemaWorkflow1`1) --
Re: BMC Software- South Texas (Houston) User Group May 9th
Hi Claire, We are far from Texas (South Africa) :-) I just want to know if there will be some recordings taken and made available to the community by any chance? Thanks Francois From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, April 05, 2012 9:13 PM To: arslist@ARSLIST.ORG Subject: BMC Software- South Texas (Houston) User Group May 9th ** [http://images.go.bmc.com/eloquaimages/clients/BMCSoftwareInc/%7bc6a455a2-9d5e-4d47-ac40-51e0607c7fb2%7d_bmc_ext_offer_spacer.gif] [http://images.go.bmc.com/eloquaimages/clients/BMCSoftwareInc/%7b3e5434cd-b568-4722-8f54-356158858071%7d_eloqua_temp_single-offer_top-shadow.gif] [http://images.go.bmc.com/eloquaimages/clients/BMCSoftwareInc/%7bc6a455a2-9d5e-4d47-ac40-51e0607c7fb2%7d_bmc_ext_offer_spacer.gif] [http://images.go.bmc.com/eloquaimages/clients/BMCSoftwareInc/%7bc6a455a2-9d5e-4d47-ac40-51e0607c7fb2%7d_bmc_ext_offer_spacer.gif] Registration Sitehttp://go.bmc.com/forms/ESM_Event_SouthTX_UG_Column_EN_Mar2012?nme=1FormScenerio=X Agenda: [http://images.go.bmc.com/eloquaimages/clients/BMCSoftwareInc/%7bc6a455a2-9d5e-4d47-ac40-51e0607c7fb2%7d_bmc_ext_offer_spacer.gif] [http://images.go.bmc.com/eloquaimages/clients/BMCSoftwareInc/%7bc6a455a2-9d5e-4d47-ac40-51e0607c7fb2%7d_bmc_ext_offer_spacer.gif] 8:30 a.m. - 9:00 a.m. Breakfast + Registration [http://images.go.bmc.com/eloquaimages/clients/BMCSoftwareInc/%7bc6a455a2-9d5e-4d47-ac40-51e0607c7fb2%7d_bmc_ext_offer_spacer.gif] [http://images.go.bmc.com/eloquaimages/clients/BMCSoftwareInc/%7bc6a455a2-9d5e-4d47-ac40-51e0607c7fb2%7d_bmc_ext_offer_spacer.gif] 9:00 a.m. - 9:15 a.m. Welcome + Introductions [http://images.go.bmc.com/eloquaimages/clients/BMCSoftwareInc/%7bc6a455a2-9d5e-4d47-ac40-51e0607c7fb2%7d_bmc_ext_offer_spacer.gif] [http://images.go.bmc.com/eloquaimages/clients/BMCSoftwareInc/%7bc6a455a2-9d5e-4d47-ac40-51e0607c7fb2%7d_bmc_ext_offer_spacer.gif] 9:15 a.m. - 10:15 a.m. The Future of ITSM Doug Mueller, BMC Software [http://images.go.bmc.com/eloquaimages/clients/BMCSoftwareInc/%7bc6a455a2-9d5e-4d47-ac40-51e0607c7fb2%7d_bmc_ext_offer_spacer.gif] [http://images.go.bmc.com/eloquaimages/clients/BMCSoftwareInc/%7bc6a455a2-9d5e-4d47-ac40-51e0607c7fb2%7d_bmc_ext_offer_spacer.gif] 10:15 a.m. - 10:30 a.m. Break [http://images.go.bmc.com/eloquaimages/clients/BMCSoftwareInc/%7bc6a455a2-9d5e-4d47-ac40-51e0607c7fb2%7d_bmc_ext_offer_spacer.gif] [http://images.go.bmc.com/eloquaimages/clients/BMCSoftwareInc/%7bc6a455a2-9d5e-4d47-ac40-51e0607c7fb2%7d_bmc_ext_offer_spacer.gif] 10:30 a.m. - 11:15 a.m. Panel Discussion: The Value of a New Release. Moving to v7.6.04 and Beyond Memorial Hermann, National Oil Varco, Schlumberger, Column Technologies [http://images.go.bmc.com/eloquaimages/clients/BMCSoftwareInc/%7bc6a455a2-9d5e-4d47-ac40-51e0607c7fb2%7d_bmc_ext_offer_spacer.gif] [http://images.go.bmc.com/eloquaimages/clients/BMCSoftwareInc/%7bc6a455a2-9d5e-4d47-ac40-51e0607c7fb2%7d_bmc_ext_offer_spacer.gif] 11:15 a.m. - 11:45 a.m. ITSM on the Go [http://images.go.bmc.com/eloquaimages/clients/BMCSoftwareInc/%7bc6a455a2-9d5e-4d47-ac40-51e0607c7fb2%7d_bmc_ext_offer_spacer.gif] [http://images.go.bmc.com/eloquaimages/clients/BMCSoftwareInc/%7bc6a455a2-9d5e-4d47-ac40-51e0607c7fb2%7d_bmc_ext_offer_spacer.gif] 11:45 a.m. - 12:30 p.m. Lunch + Open QA Doug Mueller, BMC Software [http://images.go.bmc.com/eloquaimages/clients/BMCSoftwareInc/%7bc6a455a2-9d5e-4d47-ac40-51e0607c7fb2%7d_bmc_ext_offer_spacer.gif] [http://images.go.bmc.com/eloquaimages/clients/BMCSoftwareInc/%7bc6a455a2-9d5e-4d47-ac40-51e0607c7fb2%7d_bmc_ext_offer_spacer.gif] 12:30 p.m. - 1:15 p.m. IT's Secret Sauce: Asset Discovery and Dependency Mapping [http://images.go.bmc.com/eloquaimages/clients/BMCSoftwareInc/%7bc6a455a2-9d5e-4d47-ac40-51e0607c7fb2%7d_bmc_ext_offer_spacer.gif] [http://images.go.bmc.com/eloquaimages/clients/BMCSoftwareInc/%7bc6a455a2-9d5e-4d47-ac40-51e0607c7fb2%7d_bmc_ext_offer_spacer.gif] 1:15 p.m. - 2:30 p.m. Networking + Interactive Demos [http://images.go.bmc.com/eloquaimages/clients/BMCSoftwareInc/%7bc6a455a2-9d5e-4d47-ac40-51e0607c7fb2%7d_bmc_ext_offer_spacer.gif] [http://images.go.bmc.com/eloquaimages/clients/BMCSoftwareInc/%7bbff9426c-08a8-4a63-a43b-729073ef22c5%7d_eloqua_temp_event_arrow.gif] May 9, 2012 8:30 a.m. - 2:30 p.m. [http://images.go.bmc.com/eloquaimages/clients/bmcsoftwareinc/%7b7a89f321-5202-4e8a-93e8-8cfd54395dff%7d_template-v2_email_event_image_usergroup.jpg] Stay in touch with us [http://images.go.bmc.com/eloquaimages/clients/BMCSoftwareInc/%7bc6a455a2-9d5e-4d47-ac40-51e0607c7fb2%7d_bmc_ext_offer_spacer.gif] [http://images.go.bmc.com/eloquaimages/clients/bmcsoftwareinc/%7b1c808792-dfac-4a8a-943d-f6b5fab72cc3%7d_eloqua_temp_event_social-fb.gif]http://app.go.bmc.com/e/er.aspx?s=1545lid=1735elq=3a2b5b035f9b4a21924dca3e6c1faed9
Re: Column Sort on Vendor Form
Does not seem to be an issue with the ARDBCPlugin. We have custom fields added to the vendor form with data populated for some records and NULL on others. The column sorts fine in a table field referencing the vendor form. We are on SQL server (ARS 7.1 and ITSM 7) and I know NULL is handled differently between SQL Server and Oracle. Could this be related to the backend db as well? Saby --- On Fri, 4/6/12, Murnane, Phil pmurn...@windwardits.com wrote: From: Murnane, Phil pmurn...@windwardits.com Subject: Re: Column Sort on Vendor Form To: arslist@ARSLIST.ORG Date: Friday, April 6, 2012, 2:31 PM Joe: I never ran into that, but my first thought would be to enhance the source code of the ARDBC plugin to produce the desired behavior and recompile. I suppose you could just write your own plugin, also. --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, April 06, 2012 09:27 To: arslist@ARSLIST.ORG Subject: Re: Column Sort on Vendor Form I recall this to be happening a long time ago too. I think it just never got fixed. Never tried that workaround though.. How would it work with ARDBC plugin related vendor form where the data is not actually stored in the form? Joe -Original Message- From: Murnane, Phil Sent: Friday, April 06, 2012 9:04 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Column Sort on Vendor Form Frank: I vaguely recall something like this happening to me years ago. The workaround was to get the DBA to change the database view to contain a space character when the data would have been null. If it's a numeric column, we asked the DBA to put zero instead of null. Maybe this would work for you? --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Friday, April 06, 2012 08:59 To: arslist@ARSLIST.ORG Subject: Column Sort on Vendor Form ARS 7.6.04 sp2 Oracle / Redhat Created a vendor form using the ARDBC LDAP connection with about 30 fields. The form opens correctly (User Tool and Midtier) and I can run queries against it. I can also click on a results list column heading and sort the results. However, when I try and sort on a column where one of the result records has no value (NULL, empty string) value for the field being sorted the plugin crashes and I get this error: Cannot establish a network connection to the AR System Plug-In server : abcd-123 ARSYS.ARDBC.LDAP : RPC: Miscellaneous tli error - System error (Connection refused) (ARERR 8760) Anyone else seen this issue? Thank you Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Column Sort on Vendor Form
It was too long ago when I experienced it, to remember details. I recall it was during the days when the ARDBC plugin was fairly new, when I had an opportunity to use it at a customer somewhere in the middle-east.. Many of them were on MS-SQL but we had a small number of Oracle dependent sites too so I can’t say with certainty... I think the Plugin later matured to even handle nulls in the Request ID column, so chances are this problem may have been fixed but might have resurfaced again.. Joe From: Sabyson Fernandes Sent: Friday, April 06, 2012 3:50 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Column Sort on Vendor Form ** Does not seem to be an issue with the ARDBCPlugin. We have custom fields added to the vendor form with data populated for some records and NULL on others. The column sorts fine in a table field referencing the vendor form. We are on SQL server (ARS 7.1 and ITSM 7) and I know NULL is handled differently between SQL Server and Oracle. Could this be related to the backend db as well? Saby --- On Fri, 4/6/12, Murnane, Phil pmurn...@windwardits.com wrote: From: Murnane, Phil pmurn...@windwardits.com Subject: Re: Column Sort on Vendor Form To: arslist@ARSLIST.ORG Date: Friday, April 6, 2012, 2:31 PM Joe: I never ran into that, but my first thought would be to enhance the source code of the ARDBC plugin to produce the desired behavior and recompile. I suppose you could just write your own plugin, also. --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:wlmailhtml:/mc/compose?to=arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, April 06, 2012 09:27 To: wlmailhtml:/mc/compose?to=arslist@ARSLIST.ORG Subject: Re: Column Sort on Vendor Form I recall this to be happening a long time ago too. I think it just never got fixed. Never tried that workaround though.. How would it work with ARDBC plugin related vendor form where the data is not actually stored in the form? Joe -Original Message- From: Murnane, Phil Sent: Friday, April 06, 2012 9:04 AM Newsgroups: public.remedy.arsystem.general To: wlmailhtml:/mc/compose?to=arslist@ARSLIST.ORG Subject: Re: Column Sort on Vendor Form Frank: I vaguely recall something like this happening to me years ago. The workaround was to get the DBA to change the database view to contain a space character when the data would have been null. If it's a numeric column, we asked the DBA to put zero instead of null. Maybe this would work for you? --Phil -Original Message- From: Action Request System discussion list(ARSList) [mailto:wlmailhtml:/mc/compose?to=arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Friday, April 06, 2012 08:59 To: wlmailhtml:/mc/compose?to=arslist@ARSLIST.ORG Subject: Column Sort on Vendor Form ARS 7.6.04 sp2 Oracle / Redhat Created a vendor form using the ARDBC LDAP connection with about 30 fields. The form opens correctly (User Tool and Midtier) and I can run queries against it. I can also click on a results list column heading and sort the results. However, when I try and sort on a column where one of the result records has no value (NULL, empty string) value for the field being sorted the plugin crashes and I get this error: Cannot establish a network connection to the AR System Plug-In server : abcd-123 ARSYS.ARDBC.LDAP : RPC: Miscellaneous tli error - System error (Connection refused) (ARERR 8760) Anyone else seen this issue? Thank you Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
AR System and Oracle Identity Management (OIM) integration using SPML 2.0 (web services)...
Hello listers. My customer is on AR System 7.6.03 and is using many of the ITSM and related applications all version 7.6.03 with Oracle 10 release 2 as the backend database. We are attempting to integrate into OIM by leveraging the SPML web services offered by OIM but aren’t having too much luck around getting it to work. Has anyone attempted this same integration? The OIM version is 11g. Have you’ll had any joy around consuming the OIM’s web services? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Production Issue: ARERR 330: You don't have write access to field
This error is You do not have write access to field : Comments (ARERR 330) is popping up for a user that has read access to this field and is not updating this fields at all. He is updating another fields which has no baring on the Comments fields. This is happening in the MT and not in the user tool. I have turned on all logs, I don't see the error there. Any thoughts .. is the logs could show which workflow is triggering the error. arjavaplugin.log arerror.log aruser.log arsql.log arsignald.log arplugin.log arfilter.log arapi.log its not active link, I logged in as the user, and activelink logging show nothing. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Production-Issue-ARERR-330-You-don-t-have-write-access-to-field-tp7444239p7444239.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: View Form
Yes, Joe is 100% correct. Remedy views support VARCHAR2 and NVARCAR2. From: Tommy Morris [mailto:tommy.mor...@pinebreeze.com] Sent: Thursday, April 05, 2012 3:44 PM Subject: Re: View Form ** Ok no big deal. I’ll look it up in BMC Docs instead of the help file. Unfortunately none of the data types that I’m trying to integrate is supported so I’m stuck anyway. At least it will open a good dialog with the third party software vendor. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 2:42 PM To: arslist@ARSLIST.ORG Subject: Re: View Form ** I assure you it is documented somewhere. I just do not recall where. In that documentation I recall that VARCHAR2 and NVARCHAR2 are the supported data types for character fields. If I come across it later I’ll update this thread.. Joe From: Tommy Morris mailto:tommy.mor...@pinebreeze.com Sent: Thursday, April 05, 2012 2:50 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: View Form ** The data is all nvarchar and numeric. I was just going through the Developer Studio help which is handy but not always helpful. It has nothing about support data types in the view form section. I am converting the fields that I want to utilize in Remedy as I build the view locally. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: View Form ** Look at the documentation surrounding view forms.. they have supported data type.. varchar and nvarchar is not supported.. varchar2 and nvarchar2 in case of unicode is supported. I do not have the documentation handy to quote the exact pages and the text from it but I think its in either the Admin or the configuration guides.. So it’s a case of ‘working as designed’. You may have to do some type casting.. Joe From: Tommy Morris mailto:tommy.mor...@pinebreeze.com Sent: Thursday, April 05, 2012 1:18 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: View Form ** I spoke too soon. Remedy will only use the Integer fields in this view now. It doesn’t seem to like nvarchar. I will have to convert all the fields when I create the new view. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, April 05, 2012 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: View Form ** And views are generally preferable as if (for whatever reason) the underlying table gets renamed, you can still keep the same view name, and recreate the view, keeping the view form in the AR System intact.. This is specially the case if the view form is against an internal AR System table, where the table name across environments may not be the same depending on the method you use to promote your customizations or development to prod. Even if the table name is not the same, the view name stays consistent. Joe From: Grooms, Frederick W mailto:frederick.w.gro...@xo.com Sent: Thursday, April 05, 2012 11:36 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: View Form ** View forms work against database views or database tables. Sometimes it is better to create local views for linked objects and create the Remedy View form against the local database view than it is to try to create the Remedy View form using the full linked name. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, April 05, 2012 10:27 AM To: arslist@ARSLIST.ORG Subject: View Form ** Will a view form recognize a database view or does it have to point at a table? I am trying to create a View form against a linked db object view but it does not seem to like the linked name that I am supplying. AR/CMDB/ITSM 7.6.04sp2 SQL 2012 Tommy Morris CMDB Certified Specialist Director of Remedy Integration Services http://www.pinebreeze.com/ Description: Description: cid:image001.png@01CCF6B9.D0C054F0 https://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197URL=mailto%3atommy.morris%40pinebreeze.com tommy.mor...@pinebreeze.com 817.727.1021 – mobile 972.899.2366 - office 972.899.2898 - fax _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are attachment: image001.png
Re: Production Issue: ARERR 330: You don't have write access to field
Last asction in mt loggin before error, CLAT /* Fri Apr 06 2012 17:43:09.455 */+API call, Procedure #2 API TID: 001820 RPC ID: 0015813355 Queue: Fast Client-RPC: 390620USER: /* Fri Apr 06 2012 17:43:09.4567 */+SE ARSetEntry -- schema entryId XXX from Mid-tier (protocol 14) at IP address (ARNOTE 8914) -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Production-Issue-ARERR-330-You-don-t-have-write-access-to-field-tp7444239p7444283.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Production Issue: ARERR 330: You don't have write access to field
Double check your workflow - we found a similar issue we had on an advanced SRM request. User wasn't updating a particular field for SR submit but it would complain they didn't have access to a particular field - which we found later had no permissions assigned. We used Abydos analyzer to help us track down the culprit. Is this a submit or modify process? If submit - Add allow any submitter on Comments. If modify - consider adding public change to comments field. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dee Sent: Friday, April 06, 2012 4:33 PM To: arslist@ARSLIST.ORG Subject: Production Issue: ARERR 330: You don't have write access to field This error is You do not have write access to field : Comments (ARERR 330) is popping up for a user that has read access to this field and is not updating this fields at all. He is updating another fields which has no baring on the Comments fields. This is happening in the MT and not in the user tool. I have turned on all logs, I don't see the error there. Any thoughts .. is the logs could show which workflow is triggering the error. arjavaplugin.log arerror.log aruser.log arsql.log arsignald.log arplugin.log arfilter.log arapi.log its not active link, I logged in as the user, and activelink logging show nothing. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Production-Issue- ARERR-330-You-don-t-have-write-access-to-field-tp7444239p7444239.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Production Issue: ARERR 330: You don't have write access to field
Thanks Andrew for responding, I cannot add public, this is not a public field. I did add any user can submit with same issue. The user has read/view access to the fields not write. The user has other access, I added a role he has change/write access but as readonly/view, same error on the field properties. But changed it to change/write, no error. He cannot have write access to the field, only read. This does not occur in the user tool. I disabled allow associated activelinks (1), filter to the Comment fields. Still same error. Apr 6, 2012 5:57:19 PM - FINE (com.SERVER.log.PERFORMANCE) : (Thread 192326) com.SERVER.arsys.stubs.BackchannelServlet doRequest Backchannel end: SetEntry: Process: 16; Send: 0; Chars: 1010 Apr 6, 2012 5:57:19 PM - SEVERE (com.SERVER.log.SERVLET) : (Thread 192326) com.SERVER.log.SERVLETGoatException during NDXRequest: ARERR [330] You do not have write access to field : 90029 ARNOTE [8914] API TID: 009016 RPC ID: 0015815730 Queue: Fast Client-RPC: 390620 USER: R_USER /* Fri Apr 06 2012 17:57:19.0170 */+SE ARSetEntry -- schema FORMNAME entryId C0075617 from Mid-tier (protocol 14) at IP address IPADDREE at com.SERVER.arsys.backchannel.SetEntryAgent.process(Unknown Source) at com.SERVER.arsys.backchannel.NDXRequest.init(Unknown Source) at com.SERVER.arsys.backchannel.NDXFactory.handleRequest(Unknown Source) at com.SERVER.arsys.stubs.BackchannelServlet.doRequest(Unknown Source) at com.SERVER.arsys.stubs.GoatServlet.postInternal(Unknown Source) at com.SERVER.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:743) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1146) at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1087) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:118) at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:87) at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:837) at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:680) at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:588) at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:481) at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:90) at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:748) at com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1466) at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:122) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:458) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:387) at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:102) at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165) at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161) at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136) at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:196) at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:751) at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:881) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1497) Caused by: ERROR (330): You do not have write access to field; 90029 OK (8914): API TID: 009016 RPC ID: 0015815730 Queue: Fast Client-RPC: 390620 USER: R_USER /* Fri Apr 06 2012 17:57:19.0170 */+SE ARSetEntry -- schema FORMNAME entryId C0075617 from Mid-tier (protocol 14) at IP address IPADDREE ; at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARSetEntry(Unknown Source) at com.bmc.arsys.api.ARServerUser.setEntry(Unknown Source) ... 31 more Apr 6, 2012 5:57:19 PM - FINE (com.SERVER.log.INTERNAL) : (Thread 192326) com.SERVER.arsys.goat.GoatException init Throw ARException - ERROR (330): You do not have write access to field; 90029 OK (8914): API TID: 009016 RPC ID: 0015815730 Queue: Fast Client-RPC: 390620 USER: raj0oq7 /* Fri Apr 06 2012 17:57:19.0170 */+SE ARSetEntry -- schema FORMNAME entryId C0075617 from Mid-tier (protocol 14) at IP address IPADDREE ; ERROR (330): You do not have write access to field; 90029 OK (8914): API TID: 009016 RPC ID: 0015815730 Queue: Fast Client-RPC: 390620 USER: raj0oq7 /* Fri Apr 06 2012 17:57:19.0170 */+SE ARSetEntry -- schema FORMNAME entryId C0075617
Resolved: Production Issue: ARERR 330: You don't have write access to field
Ok, Its a mystery; but the issue is not occurring for me atleast. The only thing I can i think may have helped, is the continues flushing of the mid-tier cache. The field that the user is getting the error on, has the same permissions, the workflow most filters, 1 activelink the its permissions, and now the user continue. This has happen before and issue with BMC with no result,and the issue cleared it self up them. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Production-Issue-ARERR-330-You-don-t-have-write-access-to-field-tp7444239p741.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Question: How can you detect corrupted form?
Question: How can you detect corrupted form? The form shows no sign of corruption, many people use the form. But after a change with field restrictions, pops like You do not have write access to field : Comments (ARERR 330) occur, then miraculously disappear, but after removing permissions, re-adding same permission. How can we check in details, if permissions are being applied to schemas:fields level? -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Question-How-can-you-detect-corrupted-form-tp759p759.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Question: How can you detect corrupted form?
The mid tier does not do an online recache when things change on the form. You need to force that recahce.. That’s probably your answer to your mystery.. If you are on development, you could try keeping a short cahce interval if you can risk that overhead on the server.. Joe -Original Message- From: Dee Sent: Friday, April 06, 2012 7:24 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Question: How can you detect corrupted form? Question: How can you detect corrupted form? The form shows no sign of corruption, many people use the form. But after a change with field restrictions, pops like You do not have write access to field : Comments (ARERR 330) occur, then miraculously disappear, but after removing permissions, re-adding same permission. How can we check in details, if permissions are being applied to schemas:fields level? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
