Re: Server group alias in notification web URL
Michael, Check out BMC Remedy Action Request System 7.6.04 Configuration Guide, page 125. I think this is what you are looking for. Add the URL of your AR server group (e.g. http://server group name/arsys) Email Notifications Web Path Specifies the base URL that appears in email notifications. If this field is left blank, the Default Web Path is used. (The Email Notifications Web Path field is available because the Default Web Path is specified for other applications like Flashboards, and it might be different from the mid tier web path for opening requests in a notification.) If your company has multiple domains, use a fully qualified path name. AR System Administration: Server Information form-Advanced tab Regards, Mike. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai Sent: 26 June 2012 00:51 To: arslist@ARSLIST.ORG Subject: Re: Server group alias in notification web URL ** Michael, You can refe white paper on server group for more detail on what LJ is suggeting Page 12-13 Ravi Rai Date: Mon, 25 Jun 2012 09:06:35 -0600 From: lj.longwing@mda.mil Subject: Re: Server group alias in notification web URL To: arslist@ARSLIST.ORG Michael, The server sends the notification out as it 'knows itself'so if it knows itself via name1 instead of the group alias...that is what you will get. You should be able to configure both servers in the group to know themselves as the group name, and use the Server-Connect-Name for the server group node specific stuff (that's how I've set it up in the past) Or you could use the email replace filter as previously suggested. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nau, Michael Sent: Monday, June 25, 2012 8:21 AM To: arslist@ARSLIST.ORG Subject: Server group alias in notification web URL ** Hi List, we have two servers running ARS 7.0.01 as a group, and one MidTier server running V7.5. On SYS:Notification Messages I have configured Incident Assignment Notifications to include both an artask attachment for fullclient users and a web URL for midtier users. The server parameter in the web URK always points to the alias of the first server of the group. Since our midtier only knows the group alias, users who click on the link are getting an error message. How can I tell the servers to use the group alias in the web URL? Here's an example of the web URL the server is sending (I masked the server name): https://remedy/servlet/ViewFormServlet?form=NTE%3aNotifierserver=xeid=NTS12961712 Regards, Michael _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Server group alias in notification web URL
Mike, I already changed that parameter on both servers, but it doesn't affect the URL generated for notifications (I didn't restart the system though, because changing the default web path doesn't require a restart either). From what I read in the server group config guide, I think that the correct solution to this issue would be to change the server names in ar.conf as suggested by Jason. Thanks, Michael From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Worts Sent: Tuesday, June 26, 2012 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Server group alias in notification web URL ** Michael, Check out BMC Remedy Action Request System 7.6.04 Configuration Guide, page 125. I think this is what you are looking for. Add the URL of your AR server group (e.g. http://server http://%3cserver group name/arsys) Email Notifications Web Path Specifies the base URL that appears in email notifications. If this field is left blank, the Default Web Path is used. (The Email Notifications Web Path field is available because the Default Web Path is specified for other applications like Flashboards, and it might be different from the mid tier web path for opening requests in a notification.) If your company has multiple domains, use a fully qualified path name. AR System Administration: Server Information form-Advanced tab Regards, Mike. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai Sent: 26 June 2012 00:51 To: arslist@ARSLIST.ORG Subject: Re: Server group alias in notification web URL ** Michael, You can refe white paper on server group for more detail on what LJ is suggeting Page 12-13 Ravi Rai Date: Mon, 25 Jun 2012 09:06:35 -0600 From: lj.longwing@mda.mil Subject: Re: Server group alias in notification web URL To: arslist@ARSLIST.ORG Michael, The server sends the notification out as it 'knows itself'so if it knows itself via name1 instead of the group alias...that is what you will get. You should be able to configure both servers in the group to know themselves as the group name, and use the Server-Connect-Name for the server group node specific stuff (that's how I've set it up in the past) Or you could use the email replace filter as previously suggested. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nau, Michael Sent: Monday, June 25, 2012 8:21 AM To: arslist@ARSLIST.ORG Subject: Server group alias in notification web URL ** Hi List, we have two servers running ARS 7.0.01 as a group, and one MidTier server running V7.5. On SYS:Notification Messages I have configured Incident Assignment Notifications to include both an artask attachment for fullclient users and a web URL for midtier users. The server parameter in the web URK always points to the alias of the first server of the group. Since our midtier only knows the group alias, users who click on the link are getting an error message. How can I tell the servers to use the group alias in the web URL? Here's an example of the web URL the server is sending (I masked the server name): https://remedy/servlet/ViewFormServlet?form=NTE%3aNotifierserver=xx xxxeid=NTS12961712 Regards, Michael _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at
Re: Server group alias in notification web URL
Sorry, just for clarification: It does affect the base URL, but not the server parameter in the URL From: Nau, Michael Sent: Tuesday, June 26, 2012 11:55 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Server group alias in notification web URL Mike, I already changed that parameter on both servers, but it doesn't affect the URL generated for notifications (I didn't restart the system though, because changing the default web path doesn't require a restart either). From what I read in the server group config guide, I think that the correct solution to this issue would be to change the server names in ar.conf as suggested by Jason. Thanks, Michael From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Worts Sent: Tuesday, June 26, 2012 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Server group alias in notification web URL ** Michael, Check out BMC Remedy Action Request System 7.6.04 Configuration Guide, page 125. I think this is what you are looking for. Add the URL of your AR server group (e.g. http://server http://%3cserver group name/arsys) Email Notifications Web Path Specifies the base URL that appears in email notifications. If this field is left blank, the Default Web Path is used. (The Email Notifications Web Path field is available because the Default Web Path is specified for other applications like Flashboards, and it might be different from the mid tier web path for opening requests in a notification.) If your company has multiple domains, use a fully qualified path name. AR System Administration: Server Information form-Advanced tab Regards, Mike. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai Sent: 26 June 2012 00:51 To: arslist@ARSLIST.ORG Subject: Re: Server group alias in notification web URL ** Michael, You can refe white paper on server group for more detail on what LJ is suggeting Page 12-13 Ravi Rai Date: Mon, 25 Jun 2012 09:06:35 -0600 From: lj.longwing@mda.mil Subject: Re: Server group alias in notification web URL To: arslist@ARSLIST.ORG Michael, The server sends the notification out as it 'knows itself'so if it knows itself via name1 instead of the group alias...that is what you will get. You should be able to configure both servers in the group to know themselves as the group name, and use the Server-Connect-Name for the server group node specific stuff (that's how I've set it up in the past) Or you could use the email replace filter as previously suggested. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nau, Michael Sent: Monday, June 25, 2012 8:21 AM To: arslist@ARSLIST.ORG Subject: Server group alias in notification web URL ** Hi List, we have two servers running ARS 7.0.01 as a group, and one MidTier server running V7.5. On SYS:Notification Messages I have configured Incident Assignment Notifications to include both an artask attachment for fullclient users and a web URL for midtier users. The server parameter in the web URK always points to the alias of the first server of the group. Since our midtier only knows the group alias, users who click on the link are getting an error message. How can I tell the servers to use the group alias in the web URL? Here's an example of the web URL the server is sending (I masked the server name): https://remedy/servlet/ViewFormServlet?form=NTE%3aNotifierserver=xx xxxeid=NTS12961712 Regards, Michael _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United
Re: Handle Duplicate Request IDs By: Update Old Record with New Record's Data
Hello All, On a old computer, I've managed to upgrade to 7.6.04 tools and now everything is ok. The difference is in OS. The old commuter has an XP SP3, while the new one runs Win 7 on 32. ' 'Ignore required field'' This option is valid only for noncore fields. In general I use factory settings and it works OK. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Amol Dixit Sent: Monday, June 25, 2012 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: Handle Duplicate Request IDs By: Update Old Record with New Record's Data With Import tool there is an option to 'Ignore required field'. If you turn on that option you will not receive mandetory field error. However, if you updating the old record with new record data it should update and should not create new record. The error you mentioned is observed only if new record is created and values are not supplied for the mandetory field. It seems like it is not able to idetify which record to update. Is there any change in the unique fields for that form? Please check Regards Amol Dixit The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _ Ce message et ses pieces jointes peuvent contenir des informations confidentielles ou privilegiees et ne doivent donc pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration, France Telecom - Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci. This message and its attachments may contain confidential or privileged information that may be protected by law; they should not be distributed, used or copied without authorisation. If you have received this email in error, please notify the sender and delete this message and its attachments. As emails may be altered, France Telecom - Orange is not liable for messages that have been modified, changed or falsified. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Crystal Report Dynamic Parameter Issue
I am working on a crystal report using AR System ODBC driver. The report is going to have a dynamic parameter that should prompt for the input values. I created the parameter and saved the report. However, when I try to run the report, it opens up the authentication window to run the report. I type the AR System user name and password but it does not get passed from that screen keeps asking user credentials. Has anyone experienced it? Thanks, Wirasat Siddiqi Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Crystal Report Dynamic Parameter Issue
Wirasat How are you running the report? If through Crystal then try running it with the same credentials(I presume you have tried that), if through Remedy, then depends. Did you add it to the current reports? Normally that happens when it cannot connect to the database properly. Check to see that your ODBC connection is set up correctly. Shafqat Ayaz From: Wirasat Siddiqi wirasat_sidd...@ao.uscourts.gov To: arslist@ARSLIST.ORG Sent: Tuesday, June 26, 2012 3:05 PM Subject: Crystal Report Dynamic Parameter Issue ** I am working on a crystal report using AR System ODBC driver. The report is going to have a dynamic parameter that should prompt for the input values. I created the parameter and saved the report. However, when I try to run the report, it opens up the authentication window to run the report. I type the AR System user name and password but it does not get passed from that screen keeps asking user credentials. Has anyone experienced it? Thanks, Wirasat Siddiqi Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Crystal Report Dynamic Parameter Issue
I have added the report to Report form. I am able to run other reports that do not involve dynamic parameters. However, when I run the report that has a dynamic parameter, it does not run either from Crystal or from remedy User tool. Thanks, Wirasat Siddiqi Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Shafqat Ayaz shafq...@yahoo.com To: arslist@ARSLIST.ORG Date: 06/26/2012 11:53 AM Subject:Re: Crystal Report Dynamic Parameter Issue Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Wirasat How are you running the report? If through Crystal then try running it with the same credentials(I presume you have tried that), if through Remedy, then depends. Did you add it to the current reports? Normally that happens when it cannot connect to the database properly. Check to see that your ODBC connection is set up correctly. Shafqat Ayaz From: Wirasat Siddiqi wirasat_sidd...@ao.uscourts.gov To: arslist@ARSLIST.ORG Sent: Tuesday, June 26, 2012 3:05 PM Subject: Crystal Report Dynamic Parameter Issue ** I am working on a crystal report using AR System ODBC driver. The report is going to have a dynamic parameter that should prompt for the input values. I created the parameter and saved the report. However, when I try to run the report, it opens up the authentication window to run the report. I type the AR System user name and password but it does not get passed from that screen keeps asking user credentials. Has anyone experienced it? Thanks, Wirasat Siddiqi Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Crystal Report Dynamic Parameter Issue
I have tried this long time ago and gave up on it. It appears that dynamic parameters in Crystal are simply not compatible with Remedy ODBC. In my case, I ended up loading the parameters as a static list and then refreshing the list in the report on a regular basis (this might be an option if your data does not change too frequently). Regards Jiri Pospisil Jiri Pospisil Remedy Specialist, IT Production Email. jiri.pospi...@lchclearnet.commailto:guy.nivel...@lchclearnet.com [cid:image001.jpg@01CD53C1.31401810] [cid:image002.gif@01CD53C1.31401810] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wirasat Siddiqi Sent: 26 June 2012 16:57 To: arslist@ARSLIST.ORG Subject: Re: Crystal Report Dynamic Parameter Issue ** I have added the report to Report form. I am able to run other reports that do not involve dynamic parameters. However, when I run the report that has a dynamic parameter, it does not run either from Crystal or from remedy User tool. Thanks, Wirasat Siddiqi Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From:Shafqat Ayaz shafq...@yahoo.com To:arslist@ARSLIST.ORG Date:06/26/2012 11:53 AM Subject:Re: Crystal Report Dynamic Parameter Issue Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Wirasat How are you running the report? If through Crystal then try running it with the same credentials(I presume you have tried that), if through Remedy, then depends. Did you add it to the current reports? Normally that happens when it cannot connect to the database properly. Check to see that your ODBC connection is set up correctly. Shafqat Ayaz From: Wirasat Siddiqi wirasat_sidd...@ao.uscourts.gov To: arslist@ARSLIST.ORG Sent: Tuesday, June 26, 2012 3:05 PM Subject: Crystal Report Dynamic Parameter Issue ** I am working on a crystal report using AR System ODBC driver. The report is going to have a dynamic parameter that should prompt for the input values. I created the parameter and saved the report. However, when I try to run the report, it opens up the authentication window to run the report. I type the AR System user name and password but it does not get passed from that screen keeps asking user credentials. Has anyone experienced it? Thanks, Wirasat Siddiqi Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ A copy of the LCH.Clearnet e-mail disclaimer can be found at: www.lchclearnet.com/disclaimer/email LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932. LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre de Compensation conformément au Code Monétaire et Financier. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpginline: image002.gif
Re: Crystal Report Dynamic Parameter Issue
Seems to be an issue with how you have set up your dynamic parameter. If you cannot run it from Crystal, then I would check that. At the very least you should be able to run it from Crystal. What parameter are you using and how? Shafqat Ayaz From: Wirasat Siddiqi wirasat_sidd...@ao.uscourts.gov To: arslist@ARSLIST.ORG Sent: Tuesday, June 26, 2012 4:56 PM Subject: Re: Crystal Report Dynamic Parameter Issue ** I have added the report to Report form. I am able to run other reports that do not involve dynamic parameters. However, when I run the report that has a dynamic parameter, it does not run either from Crystal or from remedy User tool. Thanks, Wirasat Siddiqi Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Shafqat Ayaz shafq...@yahoo.com To: arslist@ARSLIST.ORG Date: 06/26/2012 11:53 AM Subject: Re: Crystal Report Dynamic Parameter Issue Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Wirasat How are you running the report? If through Crystal then try running it with the same credentials(I presume you have tried that), if through Remedy, then depends. Did you add it to the current reports? Normally that happens when it cannot connect to the database properly. Check to see that your ODBC connection is set up correctly. Shafqat Ayaz From: Wirasat Siddiqi wirasat_sidd...@ao.uscourts.gov To: arslist@ARSLIST.ORG Sent: Tuesday, June 26, 2012 3:05 PM Subject: Crystal Report Dynamic Parameter Issue ** I am working on a crystal report using AR System ODBC driver. The report is going to have a dynamic parameter that should prompt for the input values. I created the parameter and saved the report. However, when I try to run the report, it opens up the authentication window to run the report. I type the AR System user name and password but it does not get passed from that screen keeps asking user credentials. Has anyone experienced it? Thanks, Wirasat Siddiqi Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_siddiqi@ao.uscourts.gov_attend WWRUG12 www.wwrug.comARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Crystal Report Dynamic Parameter Issue (UNCLASSIFIED)
UNCLASSIFIED When you say you're using the AR System user name and password , it almost sounds line you're using the aradmin user? Which will not work. The login you should be using is a Remedy user (ie, a user defined in the User table). On 06/26/12, Shafqat Ayaz wrote: ** Seems to be an issue with how you have set up your dynamic parameter. If you cannot run it from Crystal, then I would check that. At the very least you should be able to run it from Crystal. What parameter are you using and how? Shafqat Ayaz From: Wirasat Siddiqi wirasat_sidd...@ao.uscourts.gov To: arslist@ARSLIST.ORG Sent: Tuesday, June 26, 2012 4:56 PM Subject: Re: Crystal Report Dynamic Parameter Issue ** I have added the report to Report form. I am able to run other reports that do not involve dynamic parameters. However, when I run the report that has a dynamic parameter, it does not run either from Crystal or from remedy User tool. Thanks, Wirasat Siddiqi Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Shafqat Ayaz shafq...@yahoo.com To: arslist@ARSLIST.ORG Date: 06/26/2012 11:53 AM Subject: Re: Crystal Report Dynamic Parameter Issue Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Wirasat How are you running the report? If through Crystal then try running it with the same credentials(I presume you have tried that), if through Remedy, then depends. Did you add it to the current reports? Normally that happens when it cannot connect to the database properly. Check to see that your ODBC connection is set up correctly. Shafqat Ayaz From: Wirasat Siddiqi wirasat_sidd...@ao.uscourts.gov To: arslist@ARSLIST.ORG Sent: Tuesday, June 26, 2012 3:05 PM Subject: Crystal Report Dynamic Parameter Issue ** I am working on a crystal report using AR System ODBC driver. The report is going to have a dynamic parameter that should prompt for the input values. I created the parameter and saved the report. However, when I try to run the report, it opens up the authentication window to run the report. I type the AR System user name and password but it does not get passed from that screen keeps asking user credentials. Has anyone experienced it? Thanks, Wirasat Siddiqi Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Dan Gray dan.gr...@us.army.mil 703-725-7904 UNCLASSIFIED ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are attachment: dan.gray2.vcf
Re: Next ARS version
SLA's with clients are based on minor / major release levels - more time to upgrade to major releases from GA. When BMC changes it from 7.6.03 to 7.6.04 the client 9at least mine) wants to know why it's going to take so much effort to upgrade when the version number reflects only an 'incidental' release. - Original Message - From: Susan Palmer suzanpal...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, June 25, 2012 9:04:16 PM Subject: Re: Next ARS version ** What does it really matter what the number is? The content is what matters. We'll be told when they want us to know. That's been the mantra since I started using Remedy in 1995, don't bother asking ...we're not telling. On Mon, Jun 25, 2012 at 2:01 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: What I remember from that time is that 7.6.3 was supposed to be 8but they realigned things to internal numbering practices...and was originally supposed to include overlays...but they couldn't get it hardened before GA...so they released 7.6.3 without itand then 'shortly' later released 7.6.4 which was the 'finished product' that 7.6.3 was supposed to be... -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Joe Martin D'Souza Sent: Monday, June 25, 2012 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Next ARS version ** That’s weird.. did they call it a maintenance release? No way it wasn’t.. With the introduction of something so foreign to the ARS as the overlays, it can’t be considered a maintenance release.. It was a major release.. In my opinion, any release that changes the structure of the underlying database IS NOT a maintenance release. Changes to the DB structure, should be one of the several other criteria, that determines if a release ought to be qualified as a major release.. If they had already changed the structure of the DB in 7.6.03, and then leveraged that new structure in 7.6.04, then yes, it can be argued as a maintenance release, but I do not think this was the case. The DB structure was altered in 7.6.04 to accommodate the overlays feature, and not in 7.6.03.. Joe From: Tauf Chowdhury mailto: taufc...@gmail.com Sent: Monday, June 25, 2012 10:25 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Next ARS version ** Personally, I think BMC needs to redefine its versioning criteria after seeing what happened with 7.6.03 to 7.6.04. I still can't make sense of how 04 was a maintenance release. Sent from my iPhone On Jun 24, 2012, at 11:11 AM, praveen kumar prawin_ku...@hotmail.com wrote: ** Yes..! next ARS release will be 8.0 confirmed by BMC. Loads of new features and expectations. Fingers crossed for the upcoming release. Cheers.! prawin I think it was to be 7.7, but then BMC decided there are enough new feature to call it 8.0. On 24/06/2012 12:22, Jose Huerta wrote: ** I'm a bit confused about next version. Some people told me that it will be 7.7, but others say 8.0. I'm sure that you'll have the correct answer. Regards, Jose Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Install ITSM 7.6.04 with SQL 2012?
Hello, I am planning on installing ITSM 7.6.04 using VMWare/Windows/MSSQL. Since SQL 2012 is fairly new I wanted to check if there are any known problems with this version of the database. Do you recommend going with SQL 2012 or 2008 R2? Thanks for your suggestions. Ken Leihkauff North American Integrated Services Management Center (NAISMC) Science Applications International Corp. (SAIC) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Install ITSM 7.6.04 with SQL 2012?
We are using SQL 2012 with 7.6.04 without issue. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Leihkauff, Kenneth G Sent: Tuesday, June 26, 2012 2:44 PM To: arslist@ARSLIST.ORG Subject: Install ITSM 7.6.04 with SQL 2012? ** Hello, I am planning on installing ITSM 7.6.04 using VMWare/Windows/MSSQL. Since SQL 2012 is fairly new I wanted to check if there are any known problems with this version of the database. Do you recommend going with SQL 2012 or 2008 R2? Thanks for your suggestions. Ken Leihkauff North American Integrated Services Management Center (NAISMC) Science Applications International Corp. (SAIC) _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Next ARS version
You don't happen to know if there is an SP3 in the works for Atrium Core, ITSM, and RKM 7.6.04, do you? All of my apps are stuck at 7.6.04 SP1 since the ITSM SP2 installer was dead on arrival. My server and other ARS components have been on 7.6.04 SP3 for months now. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Monday, June 25, 2012 9:08 AM To: arslist@ARSLIST.ORG Subject: Re: Next ARS version ** As with all forward looking statements, everything is tentative - including the version number. Tentatively, the next version is currently expected to be numbered as 8.0.00, yes. It is currently expected to be released in Q3CY12. It had been tentatively numbered as 7.7.00 until a few months ago. This emphasizes the reason why versions are not considered official or confirmed until General Availability is reached. Also note that whether it has Loads of new features or not is based on the perception of the individual making the statement. While numbered as 8.0.00, it would not be considered a major release based on content when compared to the industry's typical definition of major. Unfortunately, I can't go into details of content on a public forum to further explain. However, if you attend WWRUG 12, I'll be doing a What's New presentation there. And, of course, once it reaches GA there will be a What's New document that details new features. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Tavares Sent: Monday, June 25, 2012 3:53 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Next ARS version ** Is there an ETA? .ron On Mon, Jun 25, 2012 at 12:16 AM, Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** It is technically Christened as 8.0 although it was formally scheduled to be released as 7.7. 7.7 release was renamed basically to 8.0. Joe From: Francois Seegersmailto:franco...@blueturtle.co.za Sent: Sunday, June 24, 2012 1:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Next ARS version ** Hi All, I really hope this version is a stable version that will win back customer trust in the remedy applications. Loads of new features and expectations will be respectable for a such major release but I think looking at the amount of bugs introduced since version 7.6 that stability across platforms is the most important. Francois From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of praveen kumar Sent: Sunday, June 24, 2012 5:12 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Next ARS version ** Yes..! next ARS release will be 8.0 confirmed by BMC. Loads of new features and expectations. Fingers crossed for the upcoming release. Cheers.! prawin I think it was to be 7.7, but then BMC decided there are enough new feature to call it 8.0. On 24/06/2012 12:22, Jose Huerta wrote: ** I'm a bit confused about next version. Some people told me that it will be 7.7, but others say 8.0. I'm sure that you'll have the correct answer. Regards, Jose Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Next ARS version
I have never had the opportunity to experience an 'incidental' upgrade. Every one seems major. Although I've rarely upgraded as often as many of you do, just from a patch level to next patch level. I'd like to see the versions coordinated with the year so it's easily identifiable what year the version came out. Seems to me there were from pretty big differences between 7.1, 7.5, and 7.6. On Tue, Jun 26, 2012 at 2:35 PM, pritch pri...@ptd.net wrote: SLA's with clients are based on minor / major release levels - more time to upgrade to major releases from GA. When BMC changes it from 7.6.03 to 7.6.04 the client 9at least mine) wants to know why it's going to take so much effort to upgrade when the version number reflects only an 'incidental' release. - Original Message - From: Susan Palmer suzanpal...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, June 25, 2012 9:04:16 PM Subject: Re: Next ARS version ** What does it really matter what the number is? The content is what matters. We'll be told when they want us to know. That's been the mantra since I started using Remedy in 1995, don't bother asking ...we're not telling. On Mon, Jun 25, 2012 at 2:01 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: What I remember from that time is that 7.6.3 was supposed to be 8but they realigned things to internal numbering practices...and was originally supposed to include overlays...but they couldn't get it hardened before GA...so they released 7.6.3 without itand then 'shortly' later released 7.6.4 which was the 'finished product' that 7.6.3 was supposed to be... -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Joe Martin D'Souza Sent: Monday, June 25, 2012 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Next ARS version ** That’s weird.. did they call it a maintenance release? No way it wasn’t.. With the introduction of something so foreign to the ARS as the overlays, it can’t be considered a maintenance release.. It was a major release.. In my opinion, any release that changes the structure of the underlying database IS NOT a maintenance release. Changes to the DB structure, should be one of the several other criteria, that determines if a release ought to be qualified as a major release.. If they had already changed the structure of the DB in 7.6.03, and then leveraged that new structure in 7.6.04, then yes, it can be argued as a maintenance release, but I do not think this was the case. The DB structure was altered in 7.6.04 to accommodate the overlays feature, and not in 7.6.03.. Joe From: Tauf Chowdhury mailto: taufc...@gmail.com Sent: Monday, June 25, 2012 10:25 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Next ARS version ** Personally, I think BMC needs to redefine its versioning criteria after seeing what happened with 7.6.03 to 7.6.04. I still can't make sense of how 04 was a maintenance release. Sent from my iPhone On Jun 24, 2012, at 11:11 AM, praveen kumar prawin_ku...@hotmail.com wrote: ** Yes..! next ARS release will be 8.0 confirmed by BMC. Loads of new features and expectations. Fingers crossed for the upcoming release. Cheers.! prawin I think it was to be 7.7, but then BMC decided there are enough new feature to call it 8.0. On 24/06/2012 12:22, Jose Huerta wrote: ** I'm a bit confused about next version. Some people told me that it will be 7.7, but others say 8.0. I'm sure that you'll have the correct answer. Regards, Jose Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Form Field missing in Web Reports Designer
Listers; We've created a custom char field in the CHG:Infrastructure Change form. Permissions are correct for usage, read/write, and visibility. When creating or editing a Web report from the AR System Report Console (Report Designer) the new field is not visible or selectable. Is there a form controlling this Available field list tables in the Designer? How can we get the new field to display as a selectable column in Reports? Odd thing, the field is available for AR System reports. R Ray Palla Sr. IT/Remedy Consultant http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg Mobile: 512-917-1739 Time Zone: Central Email: ray.pa...@insona.com http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif Professional http://www.linkedin.com/pub/1/544/598 Profile http://www.insona.com/ INSONA Corporation 1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX +77074%2CUSAhl=en Georgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are bg_bluefade_195x42.jpgINSONA-Logo.jpgicon_in_blue_14x14.gif
Re: Crystal Report Dynamic Parameter Issue (UNCLASSIFIED)
No. I am not using ARAdmin user. I am using Remedy user (User defined in CTM:People and User form). Thanks, Wirasat Siddiqi Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Gray, Danny T Mr CTR USA dan.gr...@us.army.mil To: arslist@ARSLIST.ORG Date: 06/26/2012 03:22 PM Subject:Re: Crystal Report Dynamic Parameter Issue (UNCLASSIFIED) Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG UNCLASSIFIED When you say you're using the AR System user name and password , it almost sounds line you're using the aradmin user? Which will not work. The login you should be using is a Remedy user (ie, a user defined in the User table). On 06/26/12, Shafqat Ayaz wrote: ** Seems to be an issue with how you have set up your dynamic parameter. If you cannot run it from Crystal, then I would check that. At the very least you should be able to run it from Crystal. What parameter are you using and how? Shafqat Ayaz From: Wirasat Siddiqi wirasat_sidd...@ao.uscourts.gov To: arslist@ARSLIST.ORG Sent: Tuesday, June 26, 2012 4:56 PM Subject: Re: Crystal Report Dynamic Parameter Issue ** I have added the report to Report form. I am able to run other reports that do not involve dynamic parameters. However, when I run the report that has a dynamic parameter, it does not run either from Crystal or from remedy User tool. Thanks, Wirasat Siddiqi Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Shafqat Ayaz shafq...@yahoo.com To: arslist@ARSLIST.ORG Date: 06/26/2012 11:53 AM Subject: Re: Crystal Report Dynamic Parameter Issue Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Wirasat How are you running the report? If through Crystal then try running it with the same credentials(I presume you have tried that), if through Remedy, then depends. Did you add it to the current reports? Normally that happens when it cannot connect to the database properly. Check to see that your ODBC connection is set up correctly. Shafqat Ayaz From: Wirasat Siddiqi wirasat_sidd...@ao.uscourts.gov To: arslist@ARSLIST.ORG Sent: Tuesday, June 26, 2012 3:05 PM Subject: Crystal Report Dynamic Parameter Issue ** I am working on a crystal report using AR System ODBC driver. The report is going to have a dynamic parameter that should prompt for the input values. I created the parameter and saved the report. However, when I try to run the report, it opens up the authentication window to run the report. I type the AR System user name and password but it does not get passed from that screen keeps asking user credentials. Has anyone experienced it? Thanks, Wirasat Siddiqi Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Dan Gray dan.gr...@us.army.mil 703-725-7904 UNCLASSIFIED ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are [attachment dan.gray2.vcf deleted by Wirasat Siddiqi/DCA/AO/USCOURTS] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Crystal Report Dynamic Parameter Issue (UNCLASSIFIED)
OK. Thought I would chime in here. I've seen this before, and it is related to how you have designed your Crystal Report. With Crystal Report Designer open and your editing your Crystal report, go to Database-Set Datasource Location Under the Properties of the ARSystem ODBC Data Source, ensure that the Use DSN Default Properties = True and that you do not have any existing userids specified here. Sometimes Crystal Reports Design will put your current userid in this area when you are in the process of designing your report. If you do have a userid specified here, just clear it out.I am attaching a jpeg here , so I hope it shows up for you. Once you've changed this, save the report and put the new definition in the Reports form in Remedy. If you don't do this, I've seen that you get the prompt for the userid/password each time you try to integrate this with Remedy. Let me know if this resolves your issue.. Terry _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wirasat Siddiqi Sent: Tuesday, June 26, 2012 7:04 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal Report Dynamic Parameter Issue (UNCLASSIFIED) ** No. I am not using ARAdmin user. I am using Remedy user (User defined in CTM:People and User form). Thanks, Wirasat Siddiqi Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From:Gray, Danny T Mr CTR USA dan.gr...@us.army.mil To:arslist@ARSLIST.ORG Date:06/26/2012 03:22 PM Subject:Re: Crystal Report Dynamic Parameter Issue (UNCLASSIFIED) Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG _ UNCLASSIFIED When you say you're using the AR System user name and password , it almost sounds line you're using the aradmin user? Which will not work. The login you should be using is a Remedy user (ie, a user defined in the User table). On 06/26/12, Shafqat Ayaz wrote: ** Seems to be an issue with how you have set up your dynamic parameter. If you cannot run it from Crystal, then I would check that. At the very least you should be able to run it from Crystal. What parameter are you using and how? Shafqat Ayaz From: Wirasat Siddiqi wirasat_sidd...@ao.uscourts.gov To: arslist@ARSLIST.ORG Sent: Tuesday, June 26, 2012 4:56 PM Subject: Re: Crystal Report Dynamic Parameter Issue ** I have added the report to Report form. I am able to run other reports that do not involve dynamic parameters. However, when I run the report that has a dynamic parameter, it does not run either from Crystal or from remedy User tool. Thanks, Wirasat Siddiqi Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Shafqat Ayaz shafq...@yahoo.com To: arslist@ARSLIST.ORG Date: 06/26/2012 11:53 AM Subject: Re: Crystal Report Dynamic Parameter Issue Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Wirasat How are you running the report? If through Crystal then try running it with the same credentials(I presume you have tried that), if through Remedy, then depends. Did you add it to the current reports? Normally that happens when it cannot connect to the database properly. Check to see that your ODBC connection is set up correctly. Shafqat Ayaz From: Wirasat Siddiqi wirasat_sidd...@ao.uscourts.gov To: arslist@ARSLIST.ORG Sent: Tuesday, June 26, 2012 3:05 PM Subject: Crystal Report Dynamic Parameter Issue ** I am working on a crystal report using AR System ODBC driver. The report is going to have a dynamic parameter that should prompt for the input values. I created the parameter and saved the report. However, when I try to run the report, it opens up the authentication window to run the report. I type the AR System user name and password but it does not get passed from that screen keeps asking user credentials. Has anyone experienced it? Thanks, Wirasat Siddiqi Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Dan Gray dan.gr...@us.army.mil 703-725-7904 UNCLASSIFIED ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are [attachment dan.gray2.vcf deleted by Wirasat Siddiqi/DCA/AO/USCOURTS] _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist
