Re: WWRUG12 Submission Deadline - Extended!!

[Jose Huerta]

Do you know of any spanish attending the WWRUG?

Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

 

SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

  
  
 

La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.



On Wed, Jul 4, 2012 at 4:43 AM, bullcreek.com wrote:

> Hello fellow ARSLister's and WWRUG'ers,
>
> A couple of great things have happened since my last (mid-week) blast to
> you (from Bangalore, India).
>
> 1.  We have extended the deadline for submissions to July 9, 2012 to
> accommodate lots of folks on holiday and PTO.
> 2.  We have expanded the scope of the conference to include presentations
> on ADDM, Analytics, and Cloud based services (Remedy as a Service).
> 3.  We have received over 30 NEW submissions since my last email to you
> all two weeks ago.
>
> With that said, you have less than a week to get your topics submitted to
> the board for review.  If you have not submitted your topic you can do so
> at www.wwrug.org/register (registers you for topic management, NOT the
> conference).
>
> If you have already submitted your topic, you should have received an
> email from us acknowledging your submission.  I simply don't have the
> bandwidth to list all of the topics here.  Once we have made our
> selections, they will be posted here and all the submitters will receive
> email notices of their topic's status.
>
> Looking forward to seeing you all in San Jose, CA this October.
>
> Phil Bautista
> http://www.wwrug.com/contact_phil.html
> 512-731-0304
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
<><><><>

BMC Remedy ITSM Vs Service Now

[Sachin]

Hello Experts,

 
I am looking into resources for comparing BMC Remedy ITSM Vs Service Now.

But, we have to admit that BMC's RoD  SaaS solution is not competing anywhere  
with Service Now ITSM SaaS Solution. ( The comparative figures of both 
solutions tells everyone real story).

I am wondering how BMC Remedy on premise ITSM can beat Service now since 
RoD,RemedyForce solution is also not giving any real fight to Service Now due 
to number of reasons.

I can think of following parameters while comparing Remedy ITSM Vs Service Now.

 
a) License Cost  - Remedy ITSM licensing cost structure is too high as compared 
to Service now licensing cost.SNOW charges licenses as per usage.

 
b) Implementation timelines  - Service now holds edge over Remedy ITSM since 
they have instance based implementation. ( Service Now still haven't tested 
ITSM upgrade roadblocks)

 
c) Customization Ease - Remedy ITSM will win over this point since their ITSM 
source code is open to customized for customers.

 
d) Support and Maintenance Costs - Service now holds edge over Remedy in this 
point.

 
I am wondering how BMC win deals over SNOW.  What are strong selling points of 
BMC Remedy ITSM over SNOW?

 
 
Regards,

Sachin

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Happy 4th. U.S.A

[Pat Zandi]

Americans have a happy 4th of July
--script
If 
   in God we trust
   Then 
  United we stand
Else
Exit USA 
  Echo : Where is the foundation? 
---

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: WWRUG12 Submission Deadline - Extended!!

[Shellman, David]

At this time I do not.

We do have many Spanish speaking individuals attend the conference.  There have 
been attendees from Spain, Mexico and a number of South American countries.

Dave

On Jul 4, 2012, at 3:16 AM, "Jose Huerta" 
mailto:jose.hue...@sm2baleares.es>> wrote:

** Do you know of any spanish attending the WWRUG?

Jose M. Huerta
Project Manager

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94





SM2 Baleares S.A.
C/Rita Levi

Edificio SM2 Parc Bit

07121 Palma de Mallorca


 





La información contenida en este mensaje de correo electrónico es confidencial. 
La misma, es enviada con la intención de que únicamente sea leída por la 
persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas 
no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por 
la misma vía, se abstenga de realizar copias del mensaje o remitirlo o 
entregarlo a otra persona y proceda a borrarlo de inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es 
necesario.



On Wed, Jul 4, 2012 at 4:43 AM, bullcreek.com 
mailto:bauti...@bullcreek.com>> wrote:
Hello fellow ARSLister's and WWRUG'ers,

A couple of great things have happened since my last (mid-week) blast to you 
(from Bangalore, India).

1.  We have extended the deadline for submissions to July 9, 2012 to 
accommodate lots of folks on holiday and PTO.
2.  We have expanded the scope of the conference to include presentations on 
ADDM, Analytics, and Cloud based services (Remedy as a Service).
3.  We have received over 30 NEW submissions since my last email to you all two 
weeks ago.

With that said, you have less than a week to get your topics submitted to the 
board for review.  If you have not submitted your topic you can do so at 
www.wwrug.org/register (registers you for topic 
management, NOT the conference).

If you have already submitted your topic, you should have received an email 
from us acknowledging your submission.  I simply don't have the bandwidth to 
list all of the topics here.  Once we have made our selections, they will be 
posted here and all the submitters will receive email notices of their topic's 
status.

Looking forward to seeing you all in San Jose, CA this October.

Phil Bautista
http://www.wwrug.com/contact_phil.html
512-731-0304

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the 
Answers Are"

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: PDICT -- Abydos -- installer problems

[Tom Kerman]

You need to run PDICT after installing it, using the desktop shortcut.

PDICT will then install the Process Designer Integration forms & workflow after 
obtaining the remedy server login details from you.

If PDICT is running slowly, this may be due to a server that is running near 
capacity in terms of memory. Restarting the AR service before running PDICT may 
help.

The process designer install guide explains this in more detail (available from 
Programs ->BMC Software->Process Designer 8.

Hope this helps.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: [SPAM]Re: [SPAM]Re: hi there!

[arslist]

I have handled it indeed.

Happy 4th of July celebrations to all those that won't read this until
tomorrow :-)

Daniel

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: July 3, 2012 4:15 PM
To: arslist@ARSLIST.ORG
Subject: [SPAM]Re: [SPAM]Re: hi there!

Wellby removed I was of course referring to 'handled' :)...which you of
course always do :)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Tuesday, July 03, 2012 2:06 PM
To: arslist@ARSLIST.ORG
Subject: [SPAM]Re: [SPAM]Re: hi there!

No for several reasons:
1) It has been subscribed since 2004 without prior incident
2) For some odd reason my email system decided to mark it and many arslist
emails as spam so I didn't see it until you mentioned it
3) Haven't been around to do it until now, Canada Day Weekend. I will now
look into it


Thanks for pointing it out to me LJ.

Daniel

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: July 3, 2012 11:50 AM
To: arslist@ARSLIST.ORG
Subject: [SPAM]Re: hi there!

Dan,
Please tell me this account was removed.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dinesh N
Sent: Sunday, July 01, 2012 5:38 PM
To: arslist@ARSLIST.ORG
Subject: [SPAM]Re: hi there!

**
I hope you are doing well. I just wanted to alert you about a great job
opportunity in locality.
We have had few of our clients take this opp and I have heard some perfect
stories.

The local paper has story featuring one of our members, Kelly Richards. It
will also you all you all the important info you need to get started.
The link is
http://sextet.eu/achievecoin/Jason_Morgan5/?a=198461&s=dprocessing and I
believe the article will be on the homepage until tomorrow.

see you soon!

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: BMC Remedy ITSM Vs Service Now

[Mueller, Doug]

Sachin,

There are a number of statements in your message that are simply false.

Both the RoD and RemedyForce solutions are competing quite effectively with the
ServiceNow solutions.  The installed instances of these solutions is growing at 
a
faster rate than installed instances of ServiceNow.

In their own releases, ServiceNow has stated that they have significant 
competition
from BMC.

In their own releases, they are stating that they are pursuing a PaaS (Platform
as a Service) model rather than an ITSM solution as their primary focus.

Look at EVERY analysis analysis and positioning of the companies with respect to
Service Management, Change Management, Asset Management, CMDB, ...  (you pick 
the
category), and BMC is ranked well higher to significantly higher for that space.
BMC is in the leadership or full solution section while the competition is not.

Then, you look at BMC with proven scalability in production with long term use 
to
1000s of concurrent users and millions of records.  You look at the feature set
with full features across many solutions with the need to customize just to get
basic capabilities working.

Or you take the RemedyForce solution built on the number one SaaS platform out 
there
with proven track record and capability -- a terrific solution for the medium 
and
small environment.

Your statement about the solution not competing is simply false.  The facts do 
not
back it up.  The statements from ServiceNow itself do not back it up.  The 
customers
up and running on both the Rod and RemedyForce solutions do not back it up.

As for your specific points:

Licensing costs -- The costs of the BMC solutions are competitive.  And when you
look at the solution you get, you are getting much more capability and much more
functionality with the BMC solution.

Implementation times -- We know that the average customer to get up and running 
with
the functionality they want and need to run is shorter with the BMC solution.  
A big
part of that is because the functionality is already there with the BMC 
solution and
has to be customized into the other solutions.  There are programs in place that
bring a customer active within a very short window and without having heavy
customization.

Customization ease -- Yes, BMC does not require you to write code to customize. 
 It
has the overlay feature so you can see your definitions and the original BMC
definitions.  It is driven much more by configuration than other solutions. And
there is an upgrade model that allows you to have your customizations AND the
updates from BMC rather than just blocking all updates if you have customized.

Support and maintenance costs -- Again, we are competitive in this area.  And, 
the
reliability and scalability and overall performance characteristics -- consider 
the
characteristics of a full implementation with all the functionality you need.

One more comment about cost.  Our goal is not to be the "low price leader".  Our
goal is to be competitive with pricing and to offer the most complete, most
functional, most effective, most successful solution to our customers so that 
they
are getting the absolute most complete capability out of a COMPETITIVE price 
that
may or may not be the absolute lowest.  And remember, the VALUE to the 
organization
is not just the "price".  BMC is the highest VALUE solution by far.


Strong points of BMC over ALL the competition

Most complete ITSM (and affiliated pieces) solution
Most scalable solution
Most deployed solution
Most robust and complete architecture

And, this is all regardless of whether you are using SaaS, an outsourcer, a 
managed
service, or an on-premise solution.  You can mix and match as appropriate.

All of this can be broken down and I would encourage anyone to talk to your 
account
executives if you have questions.


I just encourage everyone to really look at the details and the real facts 
behind
generalizations that are often made to make sure you are looking at the reality 
of
situations.  And remember, you are looking for a solution that is mission 
critical
to the IT department and mission critical to your enterprise and you need it to
be able to solve the problems you are having and move the organization forward 
to
being able to do business better.

Doug Mueller


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sachin
Sent: Wednesday, July 04, 2012 2:56 AM
To: arslist@ARSLIST.ORG
Subject: BMC Remedy ITSM Vs Service Now

Hello Experts,

 
I am looking into resources for comparing BMC Remedy ITSM Vs Service Now.

But, we have to admit that BMC's RoD  SaaS solution is not competing anywhere  
with Service Now ITSM SaaS Solution. ( The comparative figures of both 
solutions tells everyone real story).

I am wondering how BMC Remedy on premise ITSM can beat Service now since 
RoD,RemedyForce solution is also not giving any real fight to Service Now due 
to number of reasons.

I can

Re: BMC Remedy ITSM Vs Service Now

[Doug Blair]

Sachin,

It's a holiday in the US, and I'm stuck on a long train ride. Let me take a 
stab at this one.

First, understand that the ARSLIST is primarily devoted to technical, not 
sales, discussions of BMC/Remedy software and related products. Those of us on 
this list have already made the decision that the BMC product presents the best 
solution for our respective organizations and we are now concerned with fine 
tuning, implementation and configuration of the beast.

Second, everything related to licensing and cost is negotiable. Software 
functionality generally is not. It does what it does, and you use it or not 
(modulo BMC/Remedy customizations) In a competitive situation I am sure you 
will find BMC and SNOW salespersons can be aggressive when needed. I am not 
suggesting that BMC will automatically discount anything just because you 
mention Service Now, but I have observed that Service Now wouldn't be in the 
game had not BMC (or HP or IBM or CA or some other vendor) already softened up 
the target.

To your points, BMC/Remedy has been in that upper right Gartner quadrant for 
years, for completeness of vision and quality of implementation. They sit on 
standards boards, adapt to (and set) industry trends, constantly improve their 
design, make their technical and process experts available to clients, 
integrate with dozens of other products and publish API's for developers. You 
will not find a more customer-centric organization, wiling to listen to issues 
and adapt to what the customer needs. They will show out how to do it or (to 
your customization point) you can do the adaptation yourself. Yes, there is a 
constant stream of new releases, and I wouldn't want it any other way, for what 
we now call ITSM or ITIL is an evolving science.

Any discussion of Service Now should include some deliberation about how much 
of your vital business data your willing to let go outside of your control. The 
SNOW offering lives in a server farm in someone else's data center and can 
become totally unavailable instantly in the event of a contract dispute (as 
opposed to a recoverable technical issue like a severed network). That's a risk 
you (in IT) can't control. Who owns your data? I personally have the same 
concerns about the Remedy On Demand or other externally hosted products for 
organizations where IT is a core technology. If all your company does is write 
Word documents and send emails, then maybe this is not such a big concern, but 
if your company does something to transform data for profit then I feel it's 
important to keep all the controls in-house. Service Now does not offer such a 
product, which takes them out of the market for sectors like government, 
healthcare, and anyplace else with a robust security concern. BMC does.

For my money, the decision on an ITIL implementation vendor is also made taking 
note of the company's past behaviors and historical reasons for existence. BMC 
(née Remedy) has evolved to help businesses run their IT services efficiently. 
Service Now has evolved for the specific purpose of skimming customers from 
BMC. Which of those is thinking about your company's best interests?

Finally, would you make a decision about medical care, automotive maintenance, 
or business critical technology based solely on the cost? Do you want a long 
term partnership with the best in breed or to use a lowest common denominator 
commodity? Or more simply, are you serious about IT?

That's how.

Doug

--
Doug Blair
+1 224-558-5462

Sent from my new iPad
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

On Jul 4, 2012, at 4:55 AM, Sachin  wrote:

> Hello Experts,
> 
> 
> I am looking into resources for comparing BMC Remedy ITSM Vs Service Now.
> 
> But, we have to admit that BMC's RoD  SaaS solution is not competing anywhere 
>  with Service Now ITSM SaaS Solution. ( The comparative figures of both 
> solutions tells everyone real story).
> 
> I am wondering how BMC Remedy on premise ITSM can beat Service now since 
> RoD,RemedyForce solution is also not giving any real fight to Service Now due 
> to number of reasons.
> 
> I can think of following parameters while comparing Remedy ITSM Vs Service 
> Now.
> 
> 
> a) License Cost  - Remedy ITSM licensing cost structure is too high as 
> compared to Service now licensing cost.SNOW charges licenses as per usage.
> 
> 
> b) Implementation timelines  - Service now holds edge over Remedy ITSM since 
> they have instance based implementation. ( Service Now still haven't tested 
> ITSM upgrade roadblocks)
> 
> 
> c) Customization Ease - Remedy ITSM will win over this point since their ITSM 
> source code is open to customized for customers.
> 
> 
> d) Support and Maintenance Costs - Service now holds edge over Remedy in this 
> point.
> 
> 
> I am wondering how BMC win deals over SNOW.  What are strong selling points 
> of BMC Remedy ITSM over SNOW?
> 
> 
> 
> Regards,
> 
> Sachin
> 
> __

Re: BMC Remedy ITSM Vs Service Now

[Tauf Chowdhury]

Not sure how I can follow up one of the Doug's but two Dougs is just too
much!
I think they both laid out the facts pretty well.
The one thing I'll comment on is implementation time. I don't see how you
can calculate that unless you say, "No customizations, straight out of the
box" which is almost never the case. With the BMC solution, you can tailor
the app to your business processes straight down to the look and feel of
the app itself. However, doing this will add time to your implementation
and testing. This is not just BMC, but across the board amongst any
application. So I think that each implementation is unique unless you
restrict your customers to accepting what the app provides rather than
tailor it to their needs.
Also, not that I want to bash on Service Now, but I was recruited by them a
few months back. During that process, I was flown out to their HQ in San
Diego and learned that the position was an internal one. They needed
someone to implement ServiceNow WITHIN ServiceNow. I thought that was
amusing in that they weren't really adopting their own technology until
recently. The driver for this was to use it as a marketing tool.
Happy 4th everyone!

On Wed, Jul 4, 2012 at 5:55 AM, Sachin  wrote:

> Hello Experts,
>
>
> I am looking into resources for comparing BMC Remedy ITSM Vs Service Now.
>
> But, we have to admit that BMC's RoD  SaaS solution is not competing
> anywhere  with Service Now ITSM SaaS Solution. ( The comparative figures of
> both solutions tells everyone real story).
>
> I am wondering how BMC Remedy on premise ITSM can beat Service now since
> RoD,RemedyForce solution is also not giving any real fight to Service Now
> due to number of reasons.
>
> I can think of following parameters while comparing Remedy ITSM Vs Service
> Now.
>
>
> a) License Cost  - Remedy ITSM licensing cost structure is too high as
> compared to Service now licensing cost.SNOW charges licenses as per usage.
>
>
> b) Implementation timelines  - Service now holds edge over Remedy ITSM
> since they have instance based implementation. ( Service Now still haven't
> tested ITSM upgrade roadblocks)
>
>
> c) Customization Ease - Remedy ITSM will win over this point since their
> ITSM source code is open to customized for customers.
>
>
> d) Support and Maintenance Costs - Service now holds edge over Remedy in
> this point.
>
>
> I am wondering how BMC win deals over SNOW.  What are strong selling
> points of BMC Remedy ITSM over SNOW?
>
>
>
> Regards,
>
> Sachin
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>



-- 
*Tauf Chowdhury

*

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: BMC Remedy ITSM Vs Service Now

[Doug Blair]

Sachin,

It's a holiday in the US, and I'm stuck on a long train ride. Let me take a 
stab at this one.

First, understand that the ARSLIST is primarily devoted to technical, not 
sales, discussions of BMC/Remedy software and related products. Those of us on 
this list have already made the decision that the BMC product presents the best 
solution for our respective organizations and we are now concerned with fine 
tuning, implementation and configuration of the beast.

Second, everything related to licensing and cost is negotiable. Software 
functionality generally is not. It does what it does, and you use it or not. In 
a competitive situation I am sure you will find BMC and SNOW salespersons can 
be aggressive when needed. I am not suggesting that BMC will automatically 
discount anything just because you mention Service Now, but I have observed 
that the SNOW people wouldn't be in the game had not BMC (or HP or IBM or CA or 
some other vendor) already softened the target.

To your points, BMC/Remedy has been in that upper right Gartner quadrant for 
years, for completeness of vision and quality of implementation. They sit on 
standards boards, adapt to (and set) industry trends, constantly improve their 
design, make their technical and process experts available to clients, 
integrate with dozens of other products and publish API's for developers. You 
will not find a more customer-centric organization, wiling to listen to issues 
and adapt to what the customer needs. They will show out how to do it or (to 
your customization point) you can do the adaptation yourself. Yes, there is a 
constant stream of new releases, and I wouldn't want it any other way, for what 
we now call ITSM or ITIL is an evolving science.

Any discussion of Service Now should include some deliberation about how much 
of your vital business data your willing to let go outside of your control. The 
SNOW offering lives in a server farm in someone else's data center and can 
become totally unavailable instantly in the event of a contract dispute (as 
opposed to a recoverable technical issue like a severed network). That's a risk 
you (in IT) can't control. Who owns your data? I personally have the same 
concerns about the Remedy On Demand or other externally hosted products for 
organizations where IT is a core technology. If all your company does is write 
Word documents and send emails, then maybe this is not such a big concern, but 
if your company does something to transform data for profit then I feel it's 
important to keep all the controls in-house. Service Now does not offer such a 
product, which takes them out of the market for sectors like government, 
healthcare, and anyplace else with a robust security concern.

For my money, the decision on an ITIL implementation vendor is also made taking 
note of the company's past behaviors and historical reasons for existence. BMC 
(née Remedy) has evolved to help businesses run their IT services efficiently. 
Service Now has evolved for the specific purpose of skimming customers from 
BMC. Which of those is thinking about your company's best interests?

Finally, would you make a decision about medical care, automotive maintenance, 
or business critical technology based solely on the cost? While that is a 
negotiable point and you can make a "deal" on anything

Doug

--
Doug Blair
+1 224-558-5462

Sent from my new iPad
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-)

On Jul 4, 2012, at 4:55 AM, Sachin  wrote:

> Hello Experts,
> 
> 
> I am looking into resources for comparing BMC Remedy ITSM Vs Service Now.
> 
> But, we have to admit that BMC's RoD  SaaS solution is not competing anywhere 
>  with Service Now ITSM SaaS Solution. ( The comparative figures of both 
> solutions tells everyone real story).
> 
> I am wondering how BMC Remedy on premise ITSM can beat Service now since 
> RoD,RemedyForce solution is also not giving any real fight to Service Now due 
> to number of reasons.
> 
> I can think of following parameters while comparing Remedy ITSM Vs Service 
> Now.
> 
> 
> a) License Cost  - Remedy ITSM licensing cost structure is too high as 
> compared to Service now licensing cost.SNOW charges licenses as per usage.
> 
> 
> b) Implementation timelines  - Service now holds edge over Remedy ITSM since 
> they have instance based implementation. ( Service Now still haven't tested 
> ITSM upgrade roadblocks)
> 
> 
> c) Customization Ease - Remedy ITSM will win over this point since their ITSM 
> source code is open to customized for customers.
> 
> 
> d) Support and Maintenance Costs - Service now holds edge over Remedy in this 
> point.
> 
> 
> I am wondering how BMC win deals over SNOW.  What are strong selling points 
> of BMC Remedy ITSM over SNOW?
> 
> 
> 
> Regards,
> 
> Sachin
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> a

Re: Happy 4th. U.S.A

[patrick zandi]

forgot the pic


-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: PDICT -- Abydos -- installer problems

[patrick zandi]

ALSO:
ARS 7.6.04 SP on win 2003
SQL server , virtualized..
Installed JAVA 1.7.0 SDK and 1.6.0 ..
Both stop here
ed Jul 04 11:56:00 EDT 2012] CORE INSTALL B - Import Process Designer
Application
[Wed Jul 04 11:56:00 EDT 2012]
-
[Wed Jul 04 11:56:01 EDT 2012*] Running Action 72:
IM*PORT_OBJECTS(File=ABYD-CORE.def,Update
If No Match=YES, singleItemType=, singleItem=)

So there is some issue with the installer..


On Wed, Jul 4, 2012 at 9:03 AM, Tom Kerman  wrote:

> You need to run PDICT after installing it, using the desktop shortcut.
>
> PDICT will then install the Process Designer Integration forms & workflow
> after obtaining the remedy server login details from you.
>
> If PDICT is running slowly, this may be due to a server that is running
> near capacity in terms of memory. Restarting the AR service before running
> PDICT may help.
>
> The process designer install guide explains this in more detail (available
> from Programs ->BMC Software->Process Designer 8.
>
> Hope this helps.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>



-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: PDICT -- Abydos -- installer problems

[patrick zandi]

Wait: on windows it worked..
but against the Solaris it did not..
ok..it might just be oracle verses sql issue .. not sure.. yet.. but the
virtual is installing now..  on windows.. ;-)

On Wed, Jul 4, 2012 at 11:58 AM, patrick zandi  wrote:

> ALSO:
> ARS 7.6.04 SP on win 2003
> SQL server , virtualized..
> Installed JAVA 1.7.0 SDK and 1.6.0 ..
> Both stop here
> ed Jul 04 11:56:00 EDT 2012] CORE INSTALL B - Import Process Designer
> Application
> [Wed Jul 04 11:56:00 EDT 2012]
> -
> [Wed Jul 04 11:56:01 EDT 2012*] Running Action 72: 
> IM*PORT_OBJECTS(File=ABYD-CORE.def,Update
> If No Match=YES, singleItemType=, singleItem=)
>
> So there is some issue with the installer..
>
>
> On Wed, Jul 4, 2012 at 9:03 AM, Tom Kerman  wrote:
>
>> You need to run PDICT after installing it, using the desktop shortcut.
>>
>> PDICT will then install the Process Designer Integration forms & workflow
>> after obtaining the remedy server login details from you.
>>
>> If PDICT is running slowly, this may be due to a server that is running
>> near capacity in terms of memory. Restarting the AR service before running
>> PDICT may help.
>>
>> The process designer install guide explains this in more detail
>> (available from Programs ->BMC Software->Process Designer 8.
>>
>> Hope this helps.
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>>
>
>
>
> --
> Patrick Zandi
>



-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: PDICT -- Abydos -- installer problems

[Tom Kerman]

It can take some time for the Core Application step to complete, particularly 
if the server is running close to its memory limits.

What error did you get for the Solaris Server?

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: PDICT -- Abydos -- installer problems

[patrick zandi]

I just stopped at section 72 and did nothing for hours.. HOURS !!
then I cancelled, it and restarted it.. It got past step 72 and then hung
somewhere else.. for hours..
So I figure it is not ready for prime time.. I am thinking .. and since we
are the Q+A for BMC, I will just log it..


On Wed, Jul 4, 2012 at 12:19 PM, Tom Kerman  wrote:

> It can take some time for the Core Application step to complete,
> particularly if the server is running close to its memory limits.
>
> What error did you get for the Solaris Server?
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>



-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: PDICT -- Abydos -- installer problems

[patrick zandi]

and now a new error
ARERR [8755] The specified plug-in does not exist. : ABYDOS.ARID.FILTERAPI

boy this is fun

On Wed, Jul 4, 2012 at 12:23 PM, patrick zandi  wrote:

> I just stopped at section 72 and did nothing for hours.. HOURS !!
> then I cancelled, it and restarted it.. It got past step 72 and then hung
> somewhere else.. for hours..
> So I figure it is not ready for prime time.. I am thinking .. and since we
> are the Q+A for BMC, I will just log it..
>
>
> On Wed, Jul 4, 2012 at 12:19 PM, Tom Kerman  wrote:
>
>> It can take some time for the Core Application step to complete,
>> particularly if the server is running close to its memory limits.
>>
>> What error did you get for the Solaris Server?
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>>
>
>
>
> --
> Patrick Zandi
>



-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: PDICT -- Abydos -- installer problems

[Tom Kerman]

Have you run the server install yet?
This is the part that installs the ARID plugin, and needs to be run on the AR 
server (assuming it is windows based) If it is UNIX, this needs to be done 
manually as per the install guide.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: PDICT -- Abydos -- installer problems

[patrick zandi]

your right.. I just got to that..

I did not realize that this had a client, and configuration agent, *and a
server install*.. just to do SRM..


On Wed, Jul 4, 2012 at 12:30 PM, Tom Kerman  wrote:

> Have you run the server install yet?
> This is the part that installs the ARID plugin, and needs to be run on the
> AR server (assuming it is windows based) If it is UNIX, this needs to be
> done manually as per the install guide.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>



-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Mid-Tier error ARERR [9350] Network protocol/data error when performing data operation. Please contact administrator

[ITSM.Support]

Hi,

 

In Internet Explorer, by default many of the ActiveX options and scripting are 
disabled. User must try to active those controls from Internet Explorer just 
going through Tool->Internet Option-> Security tab ->select Internet and click 
Custom Level. 

However, exception being faced by user is Number format exception. i.e. trying 
to convert "" (blank string) to number. 
So, scripting are not working on the Internet Explorer, which are supposed to 
set some number value in some field. Further value of same field is being 
accessed by the server through JSP page or Servlet.

HTH

 

--

Regards,

ITSM Support

 

Vyom Labs Pvt. Ltd.

BSM Solutions & Services || ITIL Consulting & Training

Email: i...@vyomlabs.com  || Web Site: www.vyomlabs.com Follow Vyom Labs 
http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jiri Pospisil
Sent: Tuesday, July 03, 2012 10:20 PM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier error ARERR [9350] Network protocol/data error when 
performing data operation. Please contact administrator

 

** 

Hi all,

 

I was wondering if anybody has ever seen the following behaviour.

 

About a week ago, our users started getting error “ ARERR [9350] Network 
protocol/data error when performing data operation. Please contact 
administrator” when opening AR System Customizable Home Page on mid-tier with 
the overview console. They seem to be able to open other consoles without error 
and it all worked fine previously.

 

It affects all the users (luckily this is a test environment only). They all 
use IE7 and I have tested with IE8 with the same result. 

The home page works fine (i.e. no error) with FireFox and also (and this is the 
most puzzling to me) when I start running Fiddler on my client with IE7 in 
order to investigate the issue.

 

When users get the error, the mid-tier server log shows the following error:

 

java.lang.NumberFormatException: For input string: ""

java.lang.NumberFormatException.forInputString(Unknown Source)

java.lang.Integer.parseInt(Unknown Source)

java.lang.Integer.parseInt(Unknown Source)

com.remedy.arsys.stubs.BackchannelServlet.doRequest(Unknown Source)

com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)

com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source)

javax.servlet.http.HttpServlet.service(HttpServlet.java:637)

javax.servlet.http.HttpServlet.service(HttpServlet.java:717)


org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)


org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)


org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)


org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)


org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)


org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)


org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)

org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)

org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849)


org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)

org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454)

java.lang.Thread.run(Unknown Source)

02-Jul-2012 21:11:20 - FINE (com.remedy.log.INTERNAL) : Throw Error - 9350

 

Does anybody have any suggestions as to where to look in order to get to the 
bottom of this issue.

 

Our environment is

OS – Windows 2003, 64 bit

Mid-Tier 7.6.03, SP2

Java – 1.6.0_26

 

Thanks

 

Jiri Pospisil

LCH Clearnet

 

 

 

A copy of the LCH.Clearnet e-mail disclaimer can be found at: 
www.lchclearnet.com/disclaimer/email  

 

LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, 
London EC3N 1EA. 

Recognised as a Clearing House under the Financial Services & Markets Act 2000. 
Reg in England No.25932.

LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, Chambre 
de Compensation conformément au Code Monétaire et Financier.

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Mid-Tier error ARERR [9350] Network protocol/data error when performing data operation. Please contact administrator

[Tauf Chowdhury]

Jiri,
Are you on a load balanced environment? I've seen cases where the plugin
entry for ARDBC needs to be configured for the FQDN of the local server
name instead of the load balancer name in the ar.conf.

On Tue, Jul 3, 2012 at 12:49 PM, Jiri Pospisil <
jiri.pospi...@lchclearnet.com> wrote:

> **
>
> Hi all,
>
> ** **
>
> I was wondering if anybody has ever seen the following behaviour.
>
> ** **
>
> About a week ago, our users started getting error “ ARERR [9350] Network
> protocol/data error when performing data operation. Please contact
> administrator” when opening AR System Customizable Home Page on mid-tier
> with the overview console. They seem to be able to open other consoles
> without error and it all worked fine previously.
>
> ** **
>
> It affects all the users (luckily this is a test environment only). They
> all use IE7 and I have tested with IE8 with the same result. 
>
> The home page works fine (i.e. no error) with FireFox and also (and this
> is the most puzzling to me) when I start running Fiddler on my client with
> IE7 in order to investigate the issue.
>
> ** **
>
> When users get the error, the mid-tier server log shows the following
> error:
>
> ** **
>
> java.lang.NumberFormatException: For input string: ""
>
> java.lang.NumberFormatException.forInputString(Unknown Source)
>
> java.lang.Integer.parseInt(Unknown Source)
>
> java.lang.Integer.parseInt(Unknown Source)
>
> com.remedy.arsys.stubs.BackchannelServlet.doRequest(Unknown Source)***
> *
>
> com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)
>
> com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source)
>
> javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
>
> javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
>
>
> org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
> 
>
>
> org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
> 
>
>
> org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
> 
>
>
> org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
> 
>
>
> org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
> 
>
>
> org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
> 
>
>
> org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
> 
>
>
> org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
> 
>
>
> org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849)
> 
>
>
> org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
> 
>
> org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454)
> 
>
> java.lang.Thread.run(Unknown Source)
>
> 02-Jul-2012 21:11:20 - FINE (com.remedy.log.INTERNAL) : Throw Error - 9350
> 
>
> ** **
>
> Does anybody have any suggestions as to where to look in order to get to
> the bottom of this issue.
>
> ** **
>
> Our environment is
>
> OS – Windows 2003, 64 bit
>
> Mid-Tier 7.6.03, SP2
>
> Java – 1.6.0_26
>
> ** **
>
> Thanks
>
> ** **
>
> Jiri Pospisil
>
> LCH Clearnet
>
> ** **
>
> ** **
>
>
>
> A copy of the LCH.Clearnet e-mail disclaimer can be found at: *
> www.lchclearnet.com/disclaimer/email*
>
>
>
> LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High
> Street, London EC3N 1EA.
>
> Recognised as a Clearing House under the Financial Services & Markets Act
> 2000. Reg in England No.25932.
>
> LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris,
> Chambre de Compensation conformément au Code Monétaire et Financier.
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
*Tauf Chowdhury

*

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Happy 4th. U.S.A

[Bill Hoffmeier]

Happy 4th of July Americans: 
We live in a country founded on freedom of religion - where differences of 
opinion, and patriotism are common.
 ~~~

Religious institutions that use 
government power in support of themselves and force their views on 
persons of other faiths, or of no faith, undermine all our civil 
rights.  I am for freedom of religion, and against all maneuvers to 
bring about a legal ascendancy of one sect over another.
-- Thomas Jefferson 
-the primary author of the Declaration of Independence, among the finest of the 
great documents in world history.

Date: Wed, 4 Jul 2012 11:19:41 -0400
From: remedy...@gmail.com
Subject: Re: Happy 4th. U.S.A
To: arslist@ARSLIST.ORG

**


forgot the pic


-- 
Patrick Zandi

_attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_
  
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Happy 4th. U.S.A

[Tauf Chowdhury]

My fave Thomas Jefferson quote (It's the inscription (under the dome):"I
have sworn upon the altar of god eternal hostility against every form of
tyranny over the mind of man."

On Wed, Jul 4, 2012 at 1:41 PM, Bill Hoffmeier wrote:

> **
> Happy 4th of July Americans:
> We live in a country founded on freedom of religion - where differences of
> opinion, and patriotism are common.
> ~~~
>
> Religious institutions that use government power in support of themselves
> and force their views on persons of other faiths, or of no faith, undermine
> all our civil rights.  I am for freedom of religion, and against all
> maneuvers to bring about a legal ascendancy of one sect over another.
> -- Thomas Jefferson
> -the primary author of the Declaration of Independence, among the finest
> of the great documents in world history.
>
> --
> Date: Wed, 4 Jul 2012 11:19:41 -0400
> From: remedy...@gmail.com
> Subject: Re: Happy 4th. U.S.A
> To: arslist@ARSLIST.ORG
>
>
> **
>
> forgot the pic
>
>
> --
> Patrick Zandi
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
*Tauf Chowdhury

*

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: WWRUG12 Submission Deadline - Extended!!

[bautista]

Jose, I have no visibility to the attendee registrations.  I do, however, have 
submissions from many parts of the world including Belgium, Sweden, India, UK, 
and Spain to name a few.

Phil Bautista
WWRUG12 Technical Sessions Director

- Reply message -
From: "Jose Huerta" 
Date: Wed, Jul 4, 2012 12:15 am
Subject: WWRUG12 Submission Deadline - Extended!!
To: 

Do you know of any spanish attending the WWRUG?

Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

 

SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

  
  
 

La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.



On Wed, Jul 4, 2012 at 4:43 AM, bullcreek.com wrote:

> Hello fellow ARSLister's and WWRUG'ers,
>
> A couple of great things have happened since my last (mid-week) blast to
> you (from Bangalore, India).
>
> 1.  We have extended the deadline for submissions to July 9, 2012 to
> accommodate lots of folks on holiday and PTO.
> 2.  We have expanded the scope of the conference to include presentations
> on ADDM, Analytics, and Cloud based services (Remedy as a Service).
> 3.  We have received over 30 NEW submissions since my last email to you
> all two weeks ago.
>
> With that said, you have less than a week to get your topics submitted to
> the board for review.  If you have not submitted your topic you can do so
> at www.wwrug.org/register (registers you for topic management, NOT the
> conference).
>
> If you have already submitted your topic, you should have received an
> email from us acknowledging your submission.  I simply don't have the
> bandwidth to list all of the topics here.  Once we have made our
> selections, they will be posted here and all the submitters will receive
> email notices of their topic's status.
>
> Looking forward to seeing you all in San Jose, CA this October.
>
> Phil Bautista
> http://www.wwrug.com/contact_phil.html
> 512-731-0304
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
<><><>

Re: Happy 4th. U.S.A STOP the religious content please

[arslist]

Quite frankly I could talk for hours about the USA Constitution, the words
and the practice of what it said.

I could comment about the quotes that have appeared on the list.

 

This is neither the time nor the place for the posts or my comments.

 

Daniel 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: BMC Remedy ITSM Vs Service Now

[Jlbess]

SNOW does do on-premise installs for customers that want/need to maintain 
control of their data.


j



On Jul 4, 2012, at 10:50 AM, Doug Blair  wrote:

> Sachin,
> 
> It's a holiday in the US, and I'm stuck on a long train ride. Let me take a 
> stab at this one.
> 
> First, understand that the ARSLIST is primarily devoted to technical, not 
> sales, discussions of BMC/Remedy software and related products. Those of us 
> on this list have already made the decision that the BMC product presents the 
> best solution for our respective organizations and we are now concerned with 
> fine tuning, implementation and configuration of the beast.
> 
> Second, everything related to licensing and cost is negotiable. Software 
> functionality generally is not. It does what it does, and you use it or not. 
> In a competitive situation I am sure you will find BMC and SNOW salespersons 
> can be aggressive when needed. I am not suggesting that BMC will 
> automatically discount anything just because you mention Service Now, but I 
> have observed that the SNOW people wouldn't be in the game had not BMC (or HP 
> or IBM or CA or some other vendor) already softened the target.
> 
> To your points, BMC/Remedy has been in that upper right Gartner quadrant for 
> years, for completeness of vision and quality of implementation. They sit on 
> standards boards, adapt to (and set) industry trends, constantly improve 
> their design, make their technical and process experts available to clients, 
> integrate with dozens of other products and publish API's for developers. You 
> will not find a more customer-centric organization, wiling to listen to 
> issues and adapt to what the customer needs. They will show out how to do it 
> or (to your customization point) you can do the adaptation yourself. Yes, 
> there is a constant stream of new releases, and I wouldn't want it any other 
> way, for what we now call ITSM or ITIL is an evolving science.
> 
> Any discussion of Service Now should include some deliberation about how much 
> of your vital business data your willing to let go outside of your control. 
> The SNOW offering lives in a server farm in someone else's data center and 
> can become totally unavailable instantly in the event of a contract dispute 
> (as opposed to a recoverable technical issue like a severed network). That's 
> a risk you (in IT) can't control. Who owns your data? I personally have the 
> same concerns about the Remedy On Demand or other externally hosted products 
> for organizations where IT is a core technology. If all your company does is 
> write Word documents and send emails, then maybe this is not such a big 
> concern, but if your company does something to transform data for profit then 
> I feel it's important to keep all the controls in-house. Service Now does not 
> offer such a product, which takes them out of the market for sectors like 
> government, healthcare, and anyplace else with a robust security concern.
> 
> For my money, the decision on an ITIL implementation vendor is also made 
> taking note of the company's past behaviors and historical reasons for 
> existence. BMC (née Remedy) has evolved to help businesses run their IT 
> services efficiently. Service Now has evolved for the specific purpose of 
> skimming customers from BMC. Which of those is thinking about your company's 
> best interests?
> 
> Finally, would you make a decision about medical care, automotive 
> maintenance, or business critical technology based solely on the cost? While 
> that is a negotiable point and you can make a "deal" on anything
> 
> Doug
> 
> --
> Doug Blair
> +1 224-558-5462
> 
> Sent from my new iPad
> Auto-corrected typos, misspellings and non-sequiturs are gratefully 
> attributed to Steve Jobs :-)
> 
> On Jul 4, 2012, at 4:55 AM, Sachin  wrote:
> 
>> Hello Experts,
>> 
>> 
>> I am looking into resources for comparing BMC Remedy ITSM Vs Service Now.
>> 
>> But, we have to admit that BMC's RoD  SaaS solution is not competing 
>> anywhere  with Service Now ITSM SaaS Solution. ( The comparative figures of 
>> both solutions tells everyone real story).
>> 
>> I am wondering how BMC Remedy on premise ITSM can beat Service now since 
>> RoD,RemedyForce solution is also not giving any real fight to Service Now 
>> due to number of reasons.
>> 
>> I can think of following parameters while comparing Remedy ITSM Vs Service 
>> Now.
>> 
>> 
>> a) License Cost  - Remedy ITSM licensing cost structure is too high as 
>> compared to Service now licensing cost.SNOW charges licenses as per usage.
>> 
>> 
>> b) Implementation timelines  - Service now holds edge over Remedy ITSM since 
>> they have instance based implementation. ( Service Now still haven't tested 
>> ITSM upgrade roadblocks)
>> 
>> 
>> c) Customization Ease - Remedy ITSM will win over this point since their 
>> ITSM source code is open to customized for customers.
>> 
>> 
>> d) Support and Maintenance Costs - Service now holds edge over Re

Fwd: WWRUG New Topic Submission Notice

[bautista]

Here is one I am sure we are all looking forward to: 

Phil Bautista
WWRUG12 Technical Sessions Director

- Forwarded message -
From: donotre...@wwrug.com
Date: Wed, Jul 4, 2012 2:02 pm
Subject: WWRUG New Topic Submission Notice
To: 

The following submission has been made by  Peter Adams from BMC Software.   
Topic Details   Topic:  What's new in BMC Remedy ITSM 8.0   
Abstract:   Join this session to learn about the 
exciting new capabilities delivered with the new major releases 8.0 of the BMC 
Remedy IT Service Management suite. This new release is a major step forward 
towards simple and effective IT Service Management for all Remedy ITSM 
customers, with new fuctional capabilities in the areas of reqeust management, 
collaboration, change management, cross-product integration, and 
installation/upgrades. Aside from a detailed discussio of the new capabilities 
and the related use cases, we share first real-life deployment experiences from 
early adopter customers. Synopsis:   Covered in 
this presentation will be the following topics (and more):
- ITSM suite usability enhancements, specifically around SRM, mobility and 
e-mail based interactions
- Better collaboration within the IT organization via common Service Context, 
Remedy-based chat capability, Twitter or RSS integrations
- ITSM suite wide process definition, release and tracking with BMC Remedy ITSM 
Process Designer
- New data management capabilities  
- Simplified installation and upgrades
- Hub & spoke deployment architecture   Technical 
Skill Level:  Entry Level Classification: 
Product Categorization: ITSM
Specification:  Vendor  


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Migrating Remedy Data

[Benz, Michael]

Hello World!

Looking for some advice on migrating Data but first a little background

We have 3 AR Servers: DEV, Test and Prod

Now "Usually" for any changes, they are created in dev, moved to test, then 
moved to Prod. But because of laziness and human error, all the servers are out 
of sync!

So my question is, what's the best was to sync them all back up! There are to 
movements we'd like to see happen.

1.   ALL data moved from PROD to Test

2.   Only object data moved from prod to Dev
I've heard of BMC Migrator, but I've also heard it's not that great
Any advice is greatly appreciated

Regards,

Michael Benz
Service Desk Analyst
Holcim Australia Shared Services
18 Little Cribb Street, Milton QLD 4064
Phone: +61 7 3364 2752
For any IT Issues, please call 07 3364 2811

www.holcim.com.au


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Migrating Remedy Data

[Rod Harris]

Hi Michael,

This looks like a job for rrrChive and devstudio rather than Migrator. Go
to http://www.rrr.se and grab the latest version of rrrChive and look at
the feature for doing synctotarget with multiple forms and wildcards.


   1. You should back up your code and data on Dev and probably Test also.
   rrrChive can assist with the data side of the backup. Do a wildcard copy to
   an arx directory
   2. Use rrrChive to sync the Group and Roles forms from Prod to Test.
   (Successful import of workflow may depend on these being in sync)
   3. You should delete all the object data on Test except system forms and
   stuff you are sure is already in sync.
   4. You should export all object data from Prod using devstudio and then
   import it toTest (in place upgrades can be subject to obscure errors - one
   of the reasons why Migrator is not the best option for you)
   5. Use rrrChive to sync all the data from Prod to Test. You can use your
   new rrrChive script to sync Prod to Test at any time in the future. Very
   useful development tool.
   6. Use a similar process to get Dev in sync. If you have object data you
   wish to preserve then you should identify that, save it and replace it
   after doing the steps above.

Be careful when using rrrChive to synchronise the User form. Don't do a
sync to target with this form as it may delete the user that you are using
to do the transfer. Better to do a copy or exclude it from the sync.

You may be surprised how easy it is to do this using rrrChive. I know I
was. There are plenty on the list that use rrrChive and can help with any
questions you have. Misi is obviously chief among those.

Good luck with it,


Rod
On 5 July 2012 07:50, Benz, Michael  wrote:

> **
>
> Hello World!
>
> ** **
>
> Looking for some advice on migrating Data but first a little background***
> *
>
> ** **
>
> We have 3 AR Servers: DEV, Test and Prod
>
> ** **
>
> Now “Usually” for any changes, they are created in dev, moved to test,
> then moved to Prod. But because of laziness and human error, all the
> servers are out of sync!
>
> ** **
>
> So my question is, what’s the best was to sync them all back up! There are
> to movements we’d like to see happen.
>
> **1.   **ALL data moved from PROD to Test
>
> **2.   **Only object data moved from prod to Dev
>
> I’ve heard of BMC Migrator, but I’ve also heard it’s not that great
>
> Any advice is greatly appreciated 
>
> ** **
>
> Regards,
>
> ** **
>
> *Michael Benz*
>
> Service Desk Analyst
> Holcim Australia Shared Services
> 18 Little Cribb Street, Milton QLD 4064
> Phone: +61 7 3364 2752
>
> For any IT Issues, please call 07 3364 *2811*
>
> 
>
> www.holcim.com.au
>
> ** **
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Migrating Remedy Data

[Grooms, Frederick W]

You didn't specify your database...
For Prod to Test I would recommend doing a database backup/restore (Save your 
license info first).  This has the advantage of even syncing your table numbers.

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Benz, Michael
Sent: Wednesday, July 04, 2012 6:50 PM
To: arslist@ARSLIST.ORG
Subject: Migrating Remedy Data

**
Hello World!

Looking for some advice on migrating Data but first a little background

We have 3 AR Servers: DEV, Test and Prod

Now "Usually" for any changes, they are created in dev, moved to test, then 
moved to Prod. But because of laziness and human error, all the servers are out 
of sync!

So my question is, what's the best was to sync them all back up! There are to 
movements we'd like to see happen.

1.   ALL data moved from PROD to Test

2.   Only object data moved from prod to Dev
I've heard of BMC Migrator, but I've also heard it's not that great
Any advice is greatly appreciated

Regards,

Michael Benz
Service Desk Analyst
Holcim Australia Shared Services
18 Little Cribb Street, Milton QLD 4064
Phone: +61 7 3364 2752
For any IT Issues, please call 07 3364 2811
www.holcim.com.au




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"