Re: Using a BIRT Editor to Create or Modify Web Reports

[MCCAVITT Nyall]

Hi,

I have tried to follow the instructions but when I get to the stage of
downloading the BIRT Resources.zip file I can't as this form on my
7.6.04 server is empty.

Does anyone know if this Resources.zip file can be obtained elsewhere or
at what point during the installation of 7.6.04 this file is loaded into
the system.

Do I need to do a re-install of the server?

Thanks.

Nyall

Nyall McCavitt
Software Engineer
DSR/CMN/VIF
Tel: +33 1 69 88 73 02
Fax: +33 1 69 88 72 27
Mobile: +33 6 64 85 96 23

Yammer: vifsupporttoolshelpdesk+eurocontrol@yammer.com


  Please consider the environment before you print this e-mail






From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Saturday, July 21, 2012 2:24 AM
To: arslist@ARSLIST.ORG
Subject: Using a BIRT Editor to Create or Modify Web Reports


**

All,

   I'm pleased to announce that BMC has created a white paper
that describes how to use a BIRT editor to create or modify AR System
web reports.  The publishing of this white paper means editing web
reports with an external BIRT editor is now officially supported if the
steps in the white paper are followed.

 20-Jul-2012

Using a BIRT Editor to Create or Modify Web Reports

PDF


-David J. Easter

Manager of Product Management, AR System

BSM & Atrium Solutions Management

BMC Software, Inc.



The opinions, statements, and/or suggested courses of action
expressed in this E-mail do not necessarily reflect those of BMC
Software, Inc.  My voluntary participation in this forum is not intended
to convey a role as a spokesperson, liaison or public relations
representative for BMC Software, Inc.



_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_



 
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Issue in AIE

[Manoharan, Karthik]

Hi Listers,

I'm trying to load CIs from CSV to BMC_ComputerSystem using AIE, I have 84 
Field mappings in CI Class Mapping and 1000 records in CSV. I have one AIE 
instance running on server. I'm facing 2 issues here


1)  Everytime I try to run the Data Exchange the AIE instance stops mid 
way. The data exchange.dbg log stops after "Setting field values of Target for 
mappings".


Then, I tried to create a new AIE instance and try the same but stuck with 
another error.


2)  Unable to create AIE instances from AIE Console -> Configuration -> 
Instances. It throws an error "Set fields active link running a process failed 
-Begin LogInfoToFile" . This occurs when running aiexfer utility to create 
instance.

aiexferutil.out log shows the following, Not sure why it checks for ar.cfg in 
aie directory. Am I missing some environment variable to be declared here?

[Tue Jul 24 2012 06:50:45.3870] *** Creating AIE service ***
[Tue Jul 24 2012 06:50:45.3870] Directory found is [D:\Program Files\BMC 
Software\AtriumCore\aie\service64\bin]
[Tue Jul 24 2012 06:50:45.3870] Could not find [ar.cfg] in [D:\Program 
Files\BMC Software\AtriumCore\aie\service64\bin\conf\] Directory
[Tue Jul 24 2012 06:50:45.3870] Reading the BackUpLoadFlag.
[Tue Jul 24 2012 06:50:45.3910] BackUpLoadFlag read successfully.
[Tue Jul 24 2012 06:50:45.3920] Last Instance found: 
ARS_SEIDEVFNDAIO2(5000)_EIE_SEIDEVFNDAIO2_Inst_001.
[Tue Jul 24 2012 06:50:45.3920] Set 'ATRIUMCORE_HOME'environment variable.

I'm running on ARS 7.6.04, Atrium Core 7.6.04, Windows server 2007.

Regards,
Karthik.



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Re: LoadRunner User simulation

[Armen Avedisijan]

But also be careful not to oversimplify your tests. If for example testing 
focuses on Incident Management, one transaction would normally be new incident 
creation and test would need to create a valid new incident regardless of the 
type of testing. Running concurrent ITSM transactions does not mean that 
sending static HTTP requests (hard coded data) will be sufficient as this would 
most likely generate a significant number of application level errors clouding 
the overall performance picture (to continue with the old fashioned use of the 
word :). Tests transactions also need to be valid for things like automatic 
ticket assignment or SLA (in my incident creation example) to be invoked 
correctly making test results more relevant.  

Choice of testing tool should not drive testing requirements and it is best to 
start with what is required outcome of the testing and only then look at the 
tooling. While it may be possible to use a generic HTTP testing tool to load 
test Mid Tier, data encoding and AR specific response validation complicate 
things quite significantly. Things are much better with one of the AR specific 
web testing tools that can handle ITSM Back Channel calls seamlessly and choice 
there is Scapa TPP or Silk.

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Re: Using a BIRT Editor to Create or Modify Web Reports

[Howard Richter]

David

Thanks. This was the type of information I was looking for for the past two 
months 

Take care

Howard

Sent from my iPhone 4

On Jul 20, 2012, at 8:24 PM, "Easter, David"  wrote:

> **
> All,
> 
>I'm pleased to announce that BMC has created a white paper that describes 
> how to use a BIRT editor to create or modify AR System web reports.  The 
> publishing of this white paper means editing web reports with an external 
> BIRT editor is now officially supported if the steps in the white paper are 
> followed.
> 
>  20-Jul-2012
> Using a BIRT Editor to Create or Modify Web Reports
> PDF
> -David J. Easter
> 
> Manager of Product Management, AR System
> BSM & Atrium Solutions Management
> BMC Software, Inc.
>  
> The opinions, statements, and/or suggested courses of action expressed in 
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
> voluntary participation in this forum is not intended to convey a role as a 
> spokesperson, liaison or public relations representative for BMC Software, 
> Inc.
>  
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Migrating data from DEV to QA

[KathyMorris]

**

Hi,

 

Will I be able load the data using the data load wizard.  Clean up the data,
and then export  out selected foundation data records from DEV into QA?

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Friday, July 20, 2012 1:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Migrating data from DEV to QA

 

** 

Yes you would need to delete from or truncate the tables specified on the
target in the sql before starting.

Not sure it is the best, but it sure was quick from my standpoint. I used it
to stand up a fresh DEV and QA environment.

 

>From what I hear the RRR | Chive is pretty good at keeping the data in sync,
else you might want to look at DDM.

 

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of KathyMorris
Sent: Friday, July 20, 2012 12:25 PM
To: arslist@arslist.org
Subject: Re: Migrating data from DEV to QA

 

** 

How can this be done via the dataload, without cleaning up the data or DEV,
then re-cleaning the data on QA?

Is this the best and quickest way to replicate foundation data from DEV to
QA?

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C
Sent: Wednesday, July 18, 2012 4:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Migrating data from DEV to QA

 

** 

 

The data load wizard

 

 

See if this helps: https://communities.bmc.com/communities/docs/DOC-14224

 

This contains SQL statements for SQL server that will enable you to cut and
paste your foundation data into the load spreadsheets. 

 

Regards,

 

Andrew C. Goodall

Software Engineer

Development Services

ago...@jcpenney.com

jcpenney

6501 Legacy Drive

Plano, TX 75024

jcp.com

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of KathyMorris
Sent: Wednesday, July 18, 2012 3:31 PM
To: arslist@arslist.org
Subject: Migrating data from DEV to QA

 

** 

Hi,

 

On 7.6.4, we are going to copy the foundation data from DEV to QA .

We are also using multi-tenancy.  What is the best method to do this?

How do we get our foundation data safely over to QA without messing up data?

Are there any major things that we should be really careful of?

  

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Re: Counter

[ITSM.Support]

Hi,

 

We can have solution as below to achieve this.

 

Take a Configuration form (Regular Form) to store Form Name, View Name and
View Access Count.


Insert a record of each Views along with Form Name and View Access Count =0
respectively in the config form. 
Create a display only field (say z1d_Count) on the form for which view
access count has to be calculated.

Workflow- 

Write an Active link on Window Open Execution Option

Action 1- Set field form the Configuration form (z1d_Count = 'View Access
Count')
Search qualification - 'Form Name' = $SCHEMA$ AND 'View
Name' = $VUI$



Action 2 - Push field to configuration form (View Access Count=$z1d_Count$ +
1)
qualification--  'Form Name' = $SCHEMA$ AND 'View Name' =
$VUI$



Action 3 - Set field form the Configuration form (z1d_Count = 'View Access
Count')
Search qualification - 'Form Name' = $SCHEMA$ AND 'View
Name' = $VUI$

 

HTH

--

Regards,

ITSM Support

 

Vyom Labs Pvt. Ltd.

BSM Solutions & Services || ITIL Consulting & Training

Email:   i...@vyomlabs.com  || Web Site:
 www.vyomlabs.com Follow Vyom Labs
 http://twitter.com/#!/vyomlabs ||

http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ahmed Sauga
Sent: Friday, July 20, 2012 1:32 AM
To: arslist@ARSLIST.ORG
Subject: Counter

 

** Hi Everyone. 

I was wondering if i could get some ideas. I thought i was on the right
track but i guess not :S. Anyways, i am creating a basic counter on how many
times the view of the form was visited. 

- I created a field called counter and made it read only.
- I created an active link to set field > Field = Counter & Value =
$Counter$ + 1

The results are: the field is blank and i can keep scrolling through the
counter field on the form to 1>2>3>4> 

Any ideas/suggestions/help would be appreciated.
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 


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SRM Data Visualization Module

[Shawn Rosenberry]

Hi List,

We are currently in the process of moving to 7.6.4 and with it we have a
new look and feel for SRM.  Unfortunately, not everyone is a fan of the new
look especially with how the Title and Description of our Services is being
cut off.  So far I have been unable to find much in the way for
documentation on how to modify this look.  I have found the Jar file within
the Data Visualization Module form and have found what I believe to be a
data limitation within browse-services.js.  In particular the section below


function truncateDescriptions() {

var divs = document.getElementsByTagName('div');

if (divs && divs.length > 0) {

for (var d=0; d

Request for expertise on BMC Web login cookies

[Ray Palla]

 
Listers;

This question has been raised by security;

=

Need to identify the correct Remedy cookie that gets presented to the
browser once authenticated. ...Peak at the cookies presented to a browser
after a successful authentication and there are a total of 9 cookies. Tested
the JSESSIONID, but need assistance in confirming that this is the proper
cookie to utilize for Sticky/Persistent sessions against an authenticated
user. If you have documentation regarding the BMC AUTH cookies, I would be
most appreciative.

Cookie Names set in my browser by BMC Web Authentication:
1.  G
2.  GF
3.  GKW
4.  JSESSIONID
5.  P
6.  T
7.  lt
8.  st
9.  wARRoot1343142789216

Thanks,
Scott E Moore
Senior Security Consultant



On behalf of Scott;
R

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Re: SRM Data Visualization Module

[Carl Wilson]

Hi,

unfortunately the main  part is defined in the compiled jar file.

You do have some control over the HTML Definitions with respect to what is
displayed and can play with these somewhat.

 

Cheers

Carl

 

http://www.missingpiecessoftware.com/

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shawn Rosenberry
Sent: 24 July 2012 18:01
To: arslist@ARSLIST.ORG
Subject: SRM Data Visualization Module

 

** 

Hi List,

 

We are currently in the process of moving to 7.6.4 and with it we have a new
look and feel for SRM.  Unfortunately, not everyone is a fan of the new look
especially with how the Title and Description of our Services is being cut
off.  So far I have been unable to find much in the way for documentation on
how to modify this look.  I have found the Jar file within the Data
Visualization Module form and have found what I believe to be a data
limitation within browse-services.js.  In particular the section below

 

function truncateDescriptions() {

var divs = document.getElementsByTagName('div');

if (divs && divs.length > 0) {

for (var d=0; d

Looking for development work in the Philadelphia area

[Grey Johnson]

Anyone hear or know of any Remedy development jobs in the Philadelphia area
or companies hiring developers?   I have two years experience in Remedy 7.5
and I am looking for a full time position in a company that will challenge
my abilities.
_

*
Grey Johnson  |   APC by Schneider Electric   |  Information, Process &
Organization (IPO)  |   Associate Remedy Administrator / Developer
*Work Phone: +1-401-789-5735 ext. 2843  |  Cell: 774-392-0018
Work Email: grey.john...@non.schneider-electric.com  |   Site:
www.schneider-electric.com  |   Address: 132 Fairgrounds Road, West
Kingston, RI 02892

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Re: Request for expertise on BMC Web login cookies

[Axton]

JSESSIONID will track each unique user session.  Ideally, your load
balancer should create it's own cookie to track the session.  This will be
the most reliable means of keeping the right user on the same mid-tier
server.  The other have to do with keywords (GKW), etc.

See http://support.f5.com/kb/en-us/solutions/public/6000/900/sol6917.html for
details on f5's implementation.

Axton Grams

On Tue, Jul 24, 2012 at 12:16 PM, Ray Palla  wrote:

>
> Listers;
>
> This question has been raised by security;
>
> =
>
> Need to identify the correct Remedy cookie that gets presented to the
> browser once authenticated. ...Peak at the cookies presented to a browser
> after a successful authentication and there are a total of 9 cookies.
> Tested
> the JSESSIONID, but need assistance in confirming that this is the proper
> cookie to utilize for Sticky/Persistent sessions against an authenticated
> user. If you have documentation regarding the BMC AUTH cookies, I would be
> most appreciative.
>
> Cookie Names set in my browser by BMC Web Authentication:
> 1.  G
> 2.  GF
> 3.  GKW
> 4.  JSESSIONID
> 5.  P
> 6.  T
> 7.  lt
> 8.  st
> 9.  wARRoot1343142789216
>
> Thanks,
> Scott E Moore
> Senior Security Consultant
>
> 
>
> On behalf of Scott;
> R
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: Request for expertise on BMC Web login cookies

[Ray Palla]

Thanks Axton;
 
Perhaps the better question is:
 
For sticky sessions what is the preferred (best practice) method: Cookies,
HTTP Header, IP Based Solutions?
 
Opinions? 
R

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Tuesday, July 24, 2012 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Request for expertise on BMC Web login cookies


** JSESSIONID will track each unique user session.  Ideally, your load
balancer should create it's own cookie to track the session.  This will be
the most reliable means of keeping the right user on the same mid-tier
server.  The other have to do with keywords (GKW), etc. 

See http://support.f5.com/kb/en-us/solutions/public/6000/900/sol6917.html
for details on f5's implementation.


Axton Grams


On Tue, Jul 24, 2012 at 12:16 PM, Ray Palla  wrote:



Listers;

This question has been raised by security;

=

Need to identify the correct Remedy cookie that gets presented to the
browser once authenticated. ...Peak at the cookies presented to a browser
after a successful authentication and there are a total of 9 cookies. Tested
the JSESSIONID, but need assistance in confirming that this is the proper
cookie to utilize for Sticky/Persistent sessions against an authenticated
user. If you have documentation regarding the BMC AUTH cookies, I would be
most appreciative.

Cookie Names set in my browser by BMC Web Authentication:
1.  G
2.  GF
3.  GKW
4.  JSESSIONID
5.  P
6.  T
7.  lt
8.  st
9.  wARRoot1343142789216

Thanks,
Scott E Moore
Senior Security Consultant



On behalf of Scott;
R


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Re: Request for expertise on BMC Web login cookies

[Axton]

One problem with IP based solutions is that when part of your user base is
behind a NAT, they all get directed to the same server.

Never used the HTTP header method, but from what I'm reading, unless you
have a situation that warrants an HTTP header, writing iRules is probably
more work to implement.

I've always opted for the Cookie Insert method because it doesn't care
about reverse proxies, source IP address (NAT issue), and is easy to
configure.

My 2 cents.

Axton Grams

On Tue, Jul 24, 2012 at 2:23 PM, Ray Palla  wrote:

> ** **
> Thanks Axton;
>
> Perhaps the better question is:
>
> For sticky sessions what is the preferred (best practice) method: Cookies,
> HTTP Header, IP Based Solutions?
>
> Opinions?
> R
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Axton
> *Sent:* Tuesday, July 24, 2012 1:59 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Request for expertise on BMC Web login cookies
>
> ** JSESSIONID will track each unique user session.  Ideally, your load
> balancer should create it's own cookie to track the session.  This will be
> the most reliable means of keeping the right user on the same mid-tier
> server.  The other have to do with keywords (GKW), etc.
>
> See http://support.f5.com/kb/en-us/solutions/public/6000/900/sol6917.html for
> details on f5's implementation.
>
> Axton Grams
>
> On Tue, Jul 24, 2012 at 12:16 PM, Ray Palla  wrote:
>
>>
>> Listers;
>>
>> This question has been raised by security;
>>
>> =
>>
>> Need to identify the correct Remedy cookie that gets presented to the
>> browser once authenticated. ...Peak at the cookies presented to a browser
>> after a successful authentication and there are a total of 9 cookies.
>> Tested
>> the JSESSIONID, but need assistance in confirming that this is the proper
>> cookie to utilize for Sticky/Persistent sessions against an authenticated
>> user. If you have documentation regarding the BMC AUTH cookies, I would be
>> most appreciative.
>>
>> Cookie Names set in my browser by BMC Web Authentication:
>> 1.  G
>> 2.  GF
>> 3.  GKW
>> 4.  JSESSIONID
>> 5.  P
>> 6.  T
>> 7.  lt
>> 8.  st
>> 9.  wARRoot1343142789216
>>
>> Thanks,
>> Scott E Moore
>> Senior Security Consultant
>>
>> 
>>
>> On behalf of Scott;
>> R
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>>
>
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Returning to Remedy after a long hiatus

[Rick Westbrock]

Hello listers-

Some of you might possibly remember me from several years ago when I was
working at a large national retailer. I was only able to devote about 30% of
my time to Remedy and after several years of trying to convince management
that IT could provide many more benefits to the company as a whole (and not
just IT) I finally gave up on repeating my message to deaf ears.

Fast forward quite a few years and I've left that retailer to work as a
full-time developer with QMX. I am very happy to be back but I've got a lot
to learn not only on the current version of ARS (we were still on 7.0.1 at
my old shop) but also learning ITSM from the ground up. I will be lurking
here and trying to get back to my old habit of picking up bits of knowledge
here and there by reading posts to the list.


-Rick
__
Rick Westbrock
Remedy Developer
QMX Support Systems

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Re: Returning to Remedy after a long hiatus

[Easter, David]

Welcome home, Rick.

-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Tuesday, July 24, 2012 3:34 PM
To: arslist@ARSLIST.ORG
Subject: Returning to Remedy after a long hiatus

Hello listers-

Some of you might possibly remember me from several years ago when I was
working at a large national retailer. I was only able to devote about 30% of
my time to Remedy and after several years of trying to convince management
that IT could provide many more benefits to the company as a whole (and not
just IT) I finally gave up on repeating my message to deaf ears.

Fast forward quite a few years and I've left that retailer to work as a
full-time developer with QMX. I am very happy to be back but I've got a lot
to learn not only on the current version of ARS (we were still on 7.0.1 at
my old shop) but also learning ITSM from the ground up. I will be lurking
here and trying to get back to my old habit of picking up bits of knowledge
here and there by reading posts to the list.


-Rick
__
Rick Westbrock
Remedy Developer
QMX Support Systems

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Re: Returning to Remedy after a long hiatus

[Susan Palmer]

Hi Rick,

Always nice to have fellow Remedy folks return!  Hold on for an interesting
ride.

Susan

On Tue, Jul 24, 2012 at 5:34 PM, Rick Westbrock  wrote:

> Hello listers-
>
> Some of you might possibly remember me from several years ago when I was
> working at a large national retailer. I was only able to devote about 30%
> of
> my time to Remedy and after several years of trying to convince management
> that IT could provide many more benefits to the company as a whole (and not
> just IT) I finally gave up on repeating my message to deaf ears.
>
> Fast forward quite a few years and I've left that retailer to work as a
> full-time developer with QMX. I am very happy to be back but I've got a lot
> to learn not only on the current version of ARS (we were still on 7.0.1 at
> my old shop) but also learning ITSM from the ground up. I will be lurking
> here and trying to get back to my old habit of picking up bits of knowledge
> here and there by reading posts to the list.
>
>
> -Rick
> __
> Rick Westbrock
> Remedy Developer
> QMX Support Systems
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

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Re: Returning to Remedy after a long hiatus

[Ray Palla]

Et tu Brute?

Welcome back to the future, Monsignor Rick!

R 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Tuesday, July 24, 2012 5:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Returning to Remedy after a long hiatus

Welcome home, Rick.

-David J. Easter
Manager of Product Management, AR System BSM & Atrium Solutions Management
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Tuesday, July 24, 2012 3:34 PM
To: arslist@ARSLIST.ORG
Subject: Returning to Remedy after a long hiatus

Hello listers-

Some of you might possibly remember me from several years ago when I was
working at a large national retailer. I was only able to devote about 30% of
my time to Remedy and after several years of trying to convince management
that IT could provide many more benefits to the company as a whole (and not
just IT) I finally gave up on repeating my message to deaf ears.

Fast forward quite a few years and I've left that retailer to work as a
full-time developer with QMX. I am very happy to be back but I've got a lot
to learn not only on the current version of ARS (we were still on 7.0.1 at
my old shop) but also learning ITSM from the ground up. I will be lurking
here and trying to get back to my old habit of picking up bits of knowledge
here and there by reading posts to the list.


-Rick
__
Rick Westbrock
Remedy Developer
QMX Support Systems


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Re: Returning to Remedy after a long hiatus

[Tauf Chowdhury]

And if you're really into the whole "pain is pleasure" thing, go right into
working on SRM! :)

Sent from my iPhone

On Jul 24, 2012, at 7:27 PM, Susan Palmer  wrote:

** Hi Rick,

Always nice to have fellow Remedy folks return!  Hold on for an interesting
ride.

Susan

On Tue, Jul 24, 2012 at 5:34 PM, Rick Westbrock  wrote:

> Hello listers-
>
> Some of you might possibly remember me from several years ago when I was
> working at a large national retailer. I was only able to devote about 30%
> of
> my time to Remedy and after several years of trying to convince management
> that IT could provide many more benefits to the company as a whole (and not
> just IT) I finally gave up on repeating my message to deaf ears.
>
> Fast forward quite a few years and I've left that retailer to work as a
> full-time developer with QMX. I am very happy to be back but I've got a lot
> to learn not only on the current version of ARS (we were still on 7.0.1 at
> my old shop) but also learning ITSM from the ground up. I will be lurking
> here and trying to get back to my old habit of picking up bits of knowledge
> here and there by reading posts to the list.
>
>
> -Rick
> __
> Rick Westbrock
> Remedy Developer
> QMX Support Systems
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Returning to Remedy after a long hiatus

[pritch]

Welcome to the 'Hotel California' - you can check out any time you like, but 
you can never leave.

- Original Message -
From: "Rick Westbrock" 
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 24, 2012 6:34:08 PM
Subject: Returning to Remedy after a long hiatus

Hello listers-

Some of you might possibly remember me from several years ago when I was
working at a large national retailer. I was only able to devote about 30% of
my time to Remedy and after several years of trying to convince management
that IT could provide many more benefits to the company as a whole (and not
just IT) I finally gave up on repeating my message to deaf ears.

Fast forward quite a few years and I've left that retailer to work as a
full-time developer with QMX. I am very happy to be back but I've got a lot
to learn not only on the current version of ARS (we were still on 7.0.1 at
my old shop) but also learning ITSM from the ground up. I will be lurking
here and trying to get back to my old habit of picking up bits of knowledge
here and there by reading posts to the list.


-Rick
__
Rick Westbrock
Remedy Developer
QMX Support Systems

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Atrium Reporting

[Bob Lind]

Is there a good way to report on a collection of Assets and the CI 
history/audit in one report?  I know how to view changes to things like status 
on an asset by asset basis.  And I can imagine how to develop a join form or 
crystal report to show status changes to a collection of assets.  But is there 
an out of the box report or query that will provide a list of information that 
shows a collection of assets and the changes to those assets?

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