Bar Code Scanner
hi Listers, I need a bit of a help from our integration experts here on the list. One of my client wants me to integrate bar code scanner with custom app (yes its a complete custom app and we do not use even Asset Management for the inventory management for the customer). What we have as a client requirement was that the inventory data to be maintained in a regular form. Now I need to integrate bar code scanner to scan the serial number of every item from the inventory as and when it moves in or moves our from 16 different regional inventories. So now the big question is how do I go about the architecture of the bar code scanner as I don't know much about its functionality and interfaing and hence need some help here. If anyone has done anything similar or have any idea a big thanks in advance :) The system details are ARS 7406 SP2 and SQL server everything on windows Cloud environment. Thanks, Vikrant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Bar Code Scanner
How a scanner connects depends on the bar code scanner you will be using. The newer ones are just a standard USB connection. Older styles connected as a PS2 connection between the keyboard and the computer. To the application they look just like you typed the data in from the keyboard (and depending on how you have configured them they can have a Return or Tab after the bar code data). My first suggestion would be to find out which scanner hardware they will be using. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram Sent: Tuesday, October 16, 2012 4:22 AM To: arslist@ARSLIST.ORG Subject: Bar Code Scanner hi Listers, I need a bit of a help from our integration experts here on the list. One of my client wants me to integrate bar code scanner with custom app (yes its a complete custom app and we do not use even Asset Management for the inventory management for the customer). What we have as a client requirement was that the inventory data to be maintained in a regular form. Now I need to integrate bar code scanner to scan the serial number of every item from the inventory as and when it moves in or moves our from 16 different regional inventories. So now the big question is how do I go about the architecture of the bar code scanner as I don't know much about its functionality and interfaing and hence need some help here. If anyone has done anything similar or have any idea a big thanks in advance :) The system details are ARS 7406 SP2 and SQL server everything on windows Cloud environment. Thanks, Vikrant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Re: Multi-tenancy, Human resources, field ID 112 etc.
I am working on coming up with a reasonable compromise for this as well, but focused on SRM. Goals: * HR tickets (those assigned to HR support groups, or using HR services, perhaps) should be viewable only by HR personnel and the ticket submitter/contact. * HR employees have the same access to IT and other regular services and are listed in reports as part of the total company data. * HR employees have access to other employees' People data. So, to walk through this, 1. Set up Calbro as an operating company (for IT and other support groups), with all non-HR departments and employees in it. 2. Set up Calbro-HR as an operating company, with only HR departments and employees. 3. Give HR employees access to Calbro and Calbro-HR. The problem as I see it is with this set-up is that it does not restrict access from the customer company; say, a Calbro customer submits a ticket that is assigned to an HR person in Calbro-HR, the current workflow will add both the customer and assignee companies into the Assignee Groups field, which means that every other employee in Calbro can still see the ticket, even if it is assigned to Calbro-HR support groups. In other words, I don't see how multi-tenancy allows you to segregate data to prevent viewing by employees that are in the same company, which is the goal with HR requests. Since OOB workflow (filters SHR:SHR:UpdateGroupList...) automatically adds the customer company in, the only choice I see is to modify that workflow in some fashion. The simplest solution seems to be to keep HR in the same company, but create custom code that short-circuits the regular workflow and puts in the assignee group(s) into field 112 (instead of the company permission group) when that group is in the HR organization. I think a more complex, but better solution would be to replace it entirely with code that determined assignee group based on a set of rules that could be data configured, perhaps using computed groups instead? Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GEMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2012 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Thursday, October 11, 2012 6:02 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Multi-tenancy, Human resources, field ID 112 etc. ** We had customers with a similar requirement, only both they and our Service Desk wanted to be able to assign their tickets back and forth across both companies in the case of a misroute or a request needing to be forwarded (Service Desk on restricted side to HR on unrestricted side to some HR IT group back on the restricted side, for instance). We could not find an option we liked for that, so that set of users elected not to come on board with us. The issue I question with Aditya's solution is that it looks to me like it allows one-way assignment only - from unrestricted HR company to restricted regular company. And if you put the Service Desk on the unrestricted side to allow assignment both ways, you're the sensitive HR data is potentially compromised. I wouldn't swear I'm right about this, though, as this request was a while back. As always, test for yourself if you want to be absolutely certain! Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Aditya Sharma Sent: Thursday, October 11, 2012 3:07 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Multi-tenancy, Human resources, field ID 112 etc. ** Hi Ron, You can achieve this with multi-tenancy. You will need to create separate compony for you HR users. Lets say your compony is Calbro, the new company can be Calbaro-HR. All the foundation data corresponding to your HR department should use this new company. You can have access restriction set for users (Service Desk etc) to Calbro only (Add Calbro in Access Restriction Tab of all the Calbro Users) so that cannot access anything related to Calbro-HR compony. But vice versa you can set allow your HR users to have access to Calbro as well as Calbro-HR companies (or Give HR users Unrestricted Access if only two companies are there in your system). Regards, Aditya On Thu,
8.0 Requirements -- JBOSS only for Atrium Core.
According to the documentation: Requirement UNIX Third-party requirements JBoss 5.1.0 Windows Tomcat Microsoft IIS with ServletExec 5.0 Really,,, cannot use tomcat, have to use JBOSS on unix.. Seriously ?!? That really changes requirements.. for me.. Alot ! Dave I hope you can offer some help here.. https://docs.bmc.com/docs/download/attachments/15671/BMCAtriumCore_8.0.00_20120921_docs.pdf?version=1modificationDate=1348185601000 -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 8.0 Requirements -- JBOSS only for Atrium Core.
Page 200.. Sorry about that.. On Tue, Oct 16, 2012 at 11:01 AM, patrick zandi remedy...@gmail.com wrote: According to the documentation: Requirement UNIX Third-party requirements JBoss 5.1.0 Windows Tomcat Microsoft IIS with ServletExec 5.0 Really,,, cannot use tomcat, have to use JBOSS on unix.. Seriously ?!? That really changes requirements.. for me.. Alot ! Dave I hope you can offer some help here.. https://docs.bmc.com/docs/download/attachments/15671/BMCAtriumCore_8.0.00_20120921_docs.pdf?version=1modificationDate=1348185601000 -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 8.0 Requirements -- JBOSS only for Atrium Core.
JBoss has a greater set of capabilities. If Atrium core uses them.. On Oct 16, 2012 10:02 AM, patrick zandi remedy...@gmail.com wrote: ** Page 200.. Sorry about that.. On Tue, Oct 16, 2012 at 11:01 AM, patrick zandi remedy...@gmail.comwrote: According to the documentation: Requirement UNIX Third-party requirements JBoss 5.1.0 Windows Tomcat Microsoft IIS with ServletExec 5.0 Really,,, cannot use tomcat, have to use JBOSS on unix.. Seriously ?!? That really changes requirements.. for me.. Alot ! Dave I hope you can offer some help here.. https://docs.bmc.com/docs/download/attachments/15671/BMCAtriumCore_8.0.00_20120921_docs.pdf?version=1modificationDate=1348185601000 -- Patrick Zandi -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 8.0 Requirements -- JBOSS only for Atrium Core.
but does not jboss cost too? and I see if for linux, but not solaris.. (I might be missing that doc for jboss) plus I would have to add it to a list of approved software.. and buy it.. But it will work with tomcat? just not as fast.. your saying.. Seems to me they should make the doc's a little clearer in this area.. Min requirement, etc.. and I also noticed the installer installer says you have to put web services infrastructure on another box, with Registry.. but it still lets you put it on the same box, so I do not know if it will work that way, or cause conflicts it just does not say.. On Tue, Oct 16, 2012 at 11:10 AM, Axton axton.gr...@gmail.com wrote: ** JBoss has a greater set of capabilities. If Atrium core uses them.. On Oct 16, 2012 10:02 AM, patrick zandi remedy...@gmail.com wrote: ** Page 200.. Sorry about that.. On Tue, Oct 16, 2012 at 11:01 AM, patrick zandi remedy...@gmail.comwrote: According to the documentation: Requirement UNIX Third-party requirements JBoss 5.1.0 Windows Tomcat Microsoft IIS with ServletExec 5.0 Really,,, cannot use tomcat, have to use JBOSS on unix.. Seriously ?!? That really changes requirements.. for me.. Alot ! Dave I hope you can offer some help here.. https://docs.bmc.com/docs/download/attachments/15671/BMCAtriumCore_8.0.00_20120921_docs.pdf?version=1modificationDate=1348185601000 -- Patrick Zandi -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 8.0 Requirements -- JBOSS only for Atrium Core.
it actually appears.. like (Weird) you can use joboss but the console does not work with jboss, but it is listed as a requirement, and then at the end states you need tomcat.. talk about muddy water.. so they want tomcat for midtier, and jboss for atrium core.. , is apache or webshere for the future? two web servers on the same box.. . two different ones at that.. I somehow do not think this will be helpful selling point.. On Tue, Oct 16, 2012 at 11:01 AM, patrick zandi remedy...@gmail.com wrote: According to the documentation: Requirement UNIX Third-party requirements JBoss 5.1.0 Windows Tomcat Microsoft IIS with ServletExec 5.0 Really,,, cannot use tomcat, have to use JBOSS on unix.. Seriously ?!? That really changes requirements.. for me.. Alot ! Dave I hope you can offer some help here.. https://docs.bmc.com/docs/download/attachments/15671/BMCAtriumCore_8.0.00_20120921_docs.pdf?version=1modificationDate=1348185601000 -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 8.0 Requirements -- JBOSS only for Atrium Core.
ok I am wrong.. http://quote.foxbusiness.com/symbol/bmc#news Stocks are great, and news is promising.. On Tue, Oct 16, 2012 at 11:25 AM, patrick zandi remedy...@gmail.com wrote: it actually appears.. like (Weird) you can use joboss but the console does not work with jboss, but it is listed as a requirement, and then at the end states you need tomcat.. talk about muddy water.. so they want tomcat for midtier, and jboss for atrium core.. , is apache or webshere for the future? two web servers on the same box.. . two different ones at that.. I somehow do not think this will be helpful selling point.. On Tue, Oct 16, 2012 at 11:01 AM, patrick zandi remedy...@gmail.comwrote: According to the documentation: Requirement UNIX Third-party requirements JBoss 5.1.0 Windows Tomcat Microsoft IIS with ServletExec 5.0 Really,,, cannot use tomcat, have to use JBOSS on unix.. Seriously ?!? That really changes requirements.. for me.. Alot ! Dave I hope you can offer some help here.. https://docs.bmc.com/docs/download/attachments/15671/BMCAtriumCore_8.0.00_20120921_docs.pdf?version=1modificationDate=1348185601000 -- Patrick Zandi -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
SRM Mappings
SRM 7.6.04 Patch 2 I am hoping this is an easy question and I am overlooking something. When I click on a service request to submit (that creates an Incident); I have the fields phone number, email, quantity and required date available to me for edit. I get that I can configure which of these fields is visible. If I modify these fields do they get pushed anywhere to the Incident OTB without any configurations or customizations? If not, I would assume that I have to add Phone Number, Email to the AOT, it just surprises me that these arent available as Target Data out of the box for Incident. So are other companies just pushing all the header information into the Summary field like the following: Customer Phone: 555.555.Email: joeuser@bmc.comQty: 2Required Date: 10/22/2012 Summary: This is a test OR Are companies adding fields to the AOT to house these values? ThanksKevin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM Mappings
Those fields are SR Fields in your variable mapping. Normally, that info is passed into the requester info for a change/work order/incident. You can map the fields as you wish to whatever variables you've configured in the PDT. You can format the data however you wish in the variable mappings section of the SRD. Does this answer your question? Yes.. I'm ARSlisting while at the RUG kick off. Shame on me!! Sent from my iPhone On Oct 16, 2012, at 9:08 AM, Kevin Shaffer kevin_l_shaf...@hotmail.com wrote: ** SRM 7.6.04 Patch 2 I am hoping this is an easy question and I am overlooking something. When I click on a service request to submit (that creates an Incident); I have the fields phone number, email, quantity and required date available to me for edit. I get that I can configure which of these fields is visible. If I modify these fields do they get pushed anywhere to the Incident OTB without any configurations or customizations? If not, I would assume that I have to add Phone Number, Email to the AOT, it just surprises me that these arent available as Target Data out of the box for Incident. So are other companies just pushing all the header information into the Summary field like the following: Customer Phone: 555.555. Email: joeu...@bmc.com Qty: 2 Required Date: 10/22/2012 Summary: This is a test OR Are companies adding fields to the AOT to house these values? Thanks Kevin _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Bar Code Scanner
You have two ways of information when integrating a bar code system in your app. The first one is reading a bar code to the application. The next one is to generate a bar code from the application. Depending on your application and your procedures you will need one or both communication ways. Reading the bar code to your app is the easiest part of the job. Just buy and standard bar code scanner and you will see that the drivers normally consider it as a keyboard input. So when you press the button at your barcode scanner is just like writting numbers and some extra keys (like return, tabs, etc.). Some drivers are amazing since they can focus the cursor on a field before inserting the numbers, so you don't need to click on the field before. If not, you can do as I did. I added a big button called BARCODE SCAN that only focuses the correct field. The other part is about your report engine. I know that there are solutions to get barcodes at cristal reports, but I'm not aware of them. I didn't need them, since we print tons of barcodes, attach them to the CI's and the scan them to the CMDB. So we always read the barcodes, never print them from the application. Jose Manuel Huerta http://theremedyforit.com/ On Tue, Oct 16, 2012 at 4:33 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: My first suggestion would be to find out which scanner hardware they will be using. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM Mappings
Sorta I am noticing, when I make a change to the phone number and email. It is not pushing the phone number and email to the request or the incident that is created. I am wondering if this is working as designed OOTB or if this is a defect with SRM 7.6.04 SP2. Date: Tue, 16 Oct 2012 09:14:31 -0700 From: taufc...@gmail.com Subject: Re: SRM Mappings To: arslist@ARSLIST.ORG ** Those fields are SR Fields in your variable mapping. Normally, that info is passed into the requester info for a change/work order/incident. You can map the fields as you wish to whatever variables you've configured in the PDT. You can format the data however you wish in the variable mappings section of the SRD. Does this answer your question? Yes.. I'm ARSlisting while at the RUG kick off. Shame on me!! Sent from my iPhone On Oct 16, 2012, at 9:08 AM, Kevin Shaffer kevin_l_shaf...@hotmail.com wrote: ** SRM 7.6.04 Patch 2 I am hoping this is an easy question and I am overlooking something. When I click on a service request to submit (that creates an Incident); I have the fields phone number, email, quantity and required date available to me for edit. I get that I can configure which of these fields is visible. If I modify these fields do they get pushed anywhere to the Incident OTB without any configurations or customizations? If not, I would assume that I have to add Phone Number, Email to the AOT, it just surprises me that these arent available as Target Data out of the box for Incident. So are other companies just pushing all the header information into the Summary field like the following: Customer Phone: 555.555. Email: joeu...@bmc.com Qty: 2 Required Date: 10/22/2012 Summary: This is a test OR Are companies adding fields to the AOT to house these values? Thanks Kevin _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM Mappings
If you mean in the customer or requester info, that is probably because there is workflow on the interface form for the fulfillment app to lookup the customer info from the ctm:people form. This workflow may be executed after the SRM workflow which may overwrite anything you type. I haven't logged this workflow in a while so a little fuzzy there. Sent from my iPhone On Oct 16, 2012, at 9:17 AM, Kevin Shaffer kevin_l_shaf...@hotmail.com wrote: ** Sorta I am noticing, when I make a change to the phone number and email. It is not pushing the phone number and email to the request or the incident that is created. I am wondering if this is working as designed OOTB or if this is a defect with SRM 7.6.04 SP2. -- Date: Tue, 16 Oct 2012 09:14:31 -0700 From: taufc...@gmail.com Subject: Re: SRM Mappings To: arslist@ARSLIST.ORG ** Those fields are SR Fields in your variable mapping. Normally, that info is passed into the requester info for a change/work order/incident. You can map the fields as you wish to whatever variables you've configured in the PDT. You can format the data however you wish in the variable mappings section of the SRD. Does this answer your question? Yes.. I'm ARSlisting while at the RUG kick off. Shame on me!! Sent from my iPhone On Oct 16, 2012, at 9:08 AM, Kevin Shaffer kevin_l_shaf...@hotmail.com wrote: ** SRM 7.6.04 Patch 2 I am hoping this is an easy question and I am overlooking something. When I click on a service request to submit (that creates an Incident); I have the fields phone number, email, quantity and required date available to me for edit. I get that I can configure which of these fields is visible. If I modify these fields do they get pushed anywhere to the Incident OTB without any configurations or customizations? If not, I would assume that I have to add Phone Number, Email to the AOT, it just surprises me that these arent available as Target Data out of the box for Incident. So are other companies just pushing all the header information into the Summary field like the following: Customer Phone: 555.555. Email: joeu...@bmc.com Qty: 2 Required Date: 10/22/2012 Summary: This is a test OR Are companies adding fields to the AOT to house these values? Thanks Kevin _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM Mappings
One thing you could do as a workaround is build conditional menus for the user to select their info and then provide a field for them to add additional contact info which you can then push to the notes/summary. Sent from my iPhone On Oct 16, 2012, at 9:17 AM, Kevin Shaffer kevin_l_shaf...@hotmail.com wrote: ** Sorta I am noticing, when I make a change to the phone number and email. It is not pushing the phone number and email to the request or the incident that is created. I am wondering if this is working as designed OOTB or if this is a defect with SRM 7.6.04 SP2. -- Date: Tue, 16 Oct 2012 09:14:31 -0700 From: taufc...@gmail.com Subject: Re: SRM Mappings To: arslist@ARSLIST.ORG ** Those fields are SR Fields in your variable mapping. Normally, that info is passed into the requester info for a change/work order/incident. You can map the fields as you wish to whatever variables you've configured in the PDT. You can format the data however you wish in the variable mappings section of the SRD. Does this answer your question? Yes.. I'm ARSlisting while at the RUG kick off. Shame on me!! Sent from my iPhone On Oct 16, 2012, at 9:08 AM, Kevin Shaffer kevin_l_shaf...@hotmail.com wrote: ** SRM 7.6.04 Patch 2 I am hoping this is an easy question and I am overlooking something. When I click on a service request to submit (that creates an Incident); I have the fields phone number, email, quantity and required date available to me for edit. I get that I can configure which of these fields is visible. If I modify these fields do they get pushed anywhere to the Incident OTB without any configurations or customizations? If not, I would assume that I have to add Phone Number, Email to the AOT, it just surprises me that these arent available as Target Data out of the box for Incident. So are other companies just pushing all the header information into the Summary field like the following: Customer Phone: 555.555. Email: joeu...@bmc.com Qty: 2 Required Date: 10/22/2012 Summary: This is a test OR Are companies adding fields to the AOT to house these values? Thanks Kevin _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 8.0 Requirements -- JBOSS only for Atrium Core.
Jboss is open source. Suppor costs $$$. You can run the midtier in jboss without any issues, if you want just a single container. It all depends on what they did with the atrium components whether.jboss is required. On Oct 16, 2012 10:28 AM, patrick zandi remedy...@gmail.com wrote: ** ok I am wrong.. http://quote.foxbusiness.com/symbol/bmc#news Stocks are great, and news is promising.. On Tue, Oct 16, 2012 at 11:25 AM, patrick zandi remedy...@gmail.comwrote: it actually appears.. like (Weird) you can use joboss but the console does not work with jboss, but it is listed as a requirement, and then at the end states you need tomcat.. talk about muddy water.. so they want tomcat for midtier, and jboss for atrium core.. , is apache or webshere for the future? two web servers on the same box.. . two different ones at that.. I somehow do not think this will be helpful selling point.. On Tue, Oct 16, 2012 at 11:01 AM, patrick zandi remedy...@gmail.comwrote: According to the documentation: Requirement UNIX Third-party requirements JBoss 5.1.0 Windows Tomcat Microsoft IIS with ServletExec 5.0 Really,,, cannot use tomcat, have to use JBOSS on unix.. Seriously ?!? That really changes requirements.. for me.. Alot ! Dave I hope you can offer some help here.. https://docs.bmc.com/docs/download/attachments/15671/BMCAtriumCore_8.0.00_20120921_docs.pdf?version=1modificationDate=1348185601000 -- Patrick Zandi -- Patrick Zandi -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 8.0 Requirements -- JBOSS only for Atrium Core.
Thanks.. axton.. I did not see the free one, I saw the redhat site that said, $$$.. On Tue, Oct 16, 2012 at 12:54 PM, Axton axton.gr...@gmail.com wrote: ** Jboss is open source. Suppor costs $$$. You can run the midtier in jboss without any issues, if you want just a single container. It all depends on what they did with the atrium components whether.jboss is required. On Oct 16, 2012 10:28 AM, patrick zandi remedy...@gmail.com wrote: ** ok I am wrong.. http://quote.foxbusiness.com/symbol/bmc#news Stocks are great, and news is promising.. On Tue, Oct 16, 2012 at 11:25 AM, patrick zandi remedy...@gmail.comwrote: it actually appears.. like (Weird) you can use joboss but the console does not work with jboss, but it is listed as a requirement, and then at the end states you need tomcat.. talk about muddy water.. so they want tomcat for midtier, and jboss for atrium core.. , is apache or webshere for the future? two web servers on the same box.. . two different ones at that.. I somehow do not think this will be helpful selling point.. On Tue, Oct 16, 2012 at 11:01 AM, patrick zandi remedy...@gmail.comwrote: According to the documentation: Requirement UNIX Third-party requirements JBoss 5.1.0 Windows Tomcat Microsoft IIS with ServletExec 5.0 Really,,, cannot use tomcat, have to use JBOSS on unix.. Seriously ?!? That really changes requirements.. for me.. Alot ! Dave I hope you can offer some help here.. https://docs.bmc.com/docs/download/attachments/15671/BMCAtriumCore_8.0.00_20120921_docs.pdf?version=1modificationDate=1348185601000 -- Patrick Zandi -- Patrick Zandi -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Bar Code Scanner
There are also wireless solutions that you can use. I am in the process of setting up a process using the Grabba barcode scanner. This is a sled that an i-Phone sits in. We have installed the Aeroprise Mobility solution to allow the iPhone to connect with Remedy. On Tue, Oct 16, 2012 at 12:15 PM, Jose Manuel Huerta Guillén arsl...@theremedyforit.com wrote: ** You have two ways of information when integrating a bar code system in your app. The first one is reading a bar code to the application. The next one is to generate a bar code from the application. Depending on your application and your procedures you will need one or both communication ways. Reading the bar code to your app is the easiest part of the job. Just buy and standard bar code scanner and you will see that the drivers normally consider it as a keyboard input. So when you press the button at your barcode scanner is just like writting numbers and some extra keys (like return, tabs, etc.). Some drivers are amazing since they can focus the cursor on a field before inserting the numbers, so you don't need to click on the field before. If not, you can do as I did. I added a big button called BARCODE SCAN that only focuses the correct field. The other part is about your report engine. I know that there are solutions to get barcodes at cristal reports, but I'm not aware of them. I didn't need them, since we print tons of barcodes, attach them to the CI's and the scan them to the CMDB. So we always read the barcodes, never print them from the application. Jose Manuel Huerta http://theremedyforit.com/ On Tue, Oct 16, 2012 at 4:33 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: My first suggestion would be to find out which scanner hardware they will be using. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM Mappings
did you check these defects# SW00393868 -SPRTFIX: ON Demand Problem with Phone number mapping to backend requests in SRMS, Fix available with this defect - Fixed in 8.0 SW00429307 - Edited phone number and email are back to the original number/email on Provide Info when submitting SR Request - Fixed in Sp4 Regards/Vaibhav On Tue, Oct 16, 2012 at 9:17 AM, Kevin Shaffer kevin_l_shaf...@hotmail.comwrote: ** Sorta I am noticing, when I make a change to the phone number and email. It is not pushing the phone number and email to the request or the incident that is created. I am wondering if this is working as designed OOTB or if this is a defect with SRM 7.6.04 SP2. -- Date: Tue, 16 Oct 2012 09:14:31 -0700 From: taufc...@gmail.com Subject: Re: SRM Mappings To: arslist@ARSLIST.ORG ** Those fields are SR Fields in your variable mapping. Normally, that info is passed into the requester info for a change/work order/incident. You can map the fields as you wish to whatever variables you've configured in the PDT. You can format the data however you wish in the variable mappings section of the SRD. Does this answer your question? Yes.. I'm ARSlisting while at the RUG kick off. Shame on me!! Sent from my iPhone On Oct 16, 2012, at 9:08 AM, Kevin Shaffer kevin_l_shaf...@hotmail.com wrote: ** SRM 7.6.04 Patch 2 I am hoping this is an easy question and I am overlooking something. When I click on a service request to submit (that creates an Incident); I have the fields phone number, email, quantity and required date available to me for edit. I get that I can configure which of these fields is visible. If I modify these fields do they get pushed anywhere to the Incident OTB without any configurations or customizations? If not, I would assume that I have to add Phone Number, Email to the AOT, it just surprises me that these arent available as Target Data out of the box for Incident. So are other companies just pushing all the header information into the Summary field like the following: Customer Phone: 555.555. Email: joeu...@bmc.com Qty: 2 Required Date: 10/22/2012 Summary: This is a test OR Are companies adding fields to the AOT to house these values? Thanks Kevin _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
8.0 Requirements -- JBOSS only for Atrium Core.
Hello If an application runs in Tomcat, there is little justification for JBoss. Tomcat has management tools, clustering, etc. If an application makes use of JBoss (JEE) features then of course it makes sense to use JBoss over Tomcat+lots of libraries. I would struggle, but not refuse, to believe a JEE-free webapp runs faster in JBoss than Tomcat given JBoss uses Tomcat for a servlet engine and usually an older version than you may choose to download and install. One has to be careful they have a good reason for using a JEE server over Tomcat. There's a good reason that Tomcat may be the worlds most deployed servlet engine: it is good. I've not seen any BMC app embrace JEE beyond ITBM that I believe they purchased. That's probably a good thing. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 8.0 Requirements -- JBOSS only for Atrium Core.
http://www.jboss.org/as7 On Tue, Oct 16, 2012 at 11:56 AM, patrick zandi remedy...@gmail.com wrote: ** Thanks.. axton.. I did not see the free one, I saw the redhat site that said, $$$.. On Tue, Oct 16, 2012 at 12:54 PM, Axton axton.gr...@gmail.com wrote: ** Jboss is open source. Suppor costs $$$. You can run the midtier in jboss without any issues, if you want just a single container. It all depends on what they did with the atrium components whether.jboss is required. On Oct 16, 2012 10:28 AM, patrick zandi remedy...@gmail.com wrote: ** ok I am wrong.. http://quote.foxbusiness.com/symbol/bmc#news Stocks are great, and news is promising.. On Tue, Oct 16, 2012 at 11:25 AM, patrick zandi remedy...@gmail.comwrote: it actually appears.. like (Weird) you can use joboss but the console does not work with jboss, but it is listed as a requirement, and then at the end states you need tomcat.. talk about muddy water.. so they want tomcat for midtier, and jboss for atrium core.. , is apache or webshere for the future? two web servers on the same box.. . two different ones at that.. I somehow do not think this will be helpful selling point.. On Tue, Oct 16, 2012 at 11:01 AM, patrick zandi remedy...@gmail.comwrote: According to the documentation: Requirement UNIX Third-party requirements JBoss 5.1.0 Windows Tomcat Microsoft IIS with ServletExec 5.0 Really,,, cannot use tomcat, have to use JBOSS on unix.. Seriously ?!? That really changes requirements.. for me.. Alot ! Dave I hope you can offer some help here.. https://docs.bmc.com/docs/download/attachments/15671/BMCAtriumCore_8.0.00_20120921_docs.pdf?version=1modificationDate=1348185601000 -- Patrick Zandi -- Patrick Zandi -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
OT: WWRUG12
I just wanted to report that after years of emailing her, I finally got to meet the awesome Claire Sanford face to face! WWRUG is great! Anne Brock Principal SC BMC Software 925-226-0446 anne_br...@bmc.commailto:anne_br...@bmc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
