Re: WWRUG12 Doug Mueller and Kia Benhia Keynote
What I heard HTML5??? Something is changing Jose Huerta theremedyforit.com El 17/10/2012, a las 19:33, Doug Blair d...@blairing.com escribió: Hi! Kia is an engaging speaker and well... you should have been here. Here's something: talk SMACK to your customers! Social, Mobile, Analytics, Cloud, Knowledge. Those the areas in which computing in general, and applications in particular, will evolve over the next few years. Embrace Genius Bar and Bring your own device. You should be able to schedule an appointment with IT, just as you would with a barber or a mechanic or physician. End users are much more tech-savvy than just a few years ago. Consumerize the front end, manage the applications in the middle, industrialize the back end. Innovations at BMC are NOT an accident. Here's Doug Mueller. I notice a new title on Doug's slide: Corporate Architect. Nice! The world of IT is changing and we NEED to adapt to it. Not just running the machinery, no longer just providing the services, but actively becoming a partner with the business or enterprise. What you DO is IT, but your JOB is better banking or retail or manufacturing. Too much of IT is focused on the tools rather than on delivering the product of the company or organization. Doug has admitted he does not have a smart phone. His phone is used for (wait for it) phone calls! Attention span of a teenager is 140 characters. This fundamentally changes the way you must interact. Decision support not Reporting. Data != information. The same data means different information to different people. More and more often what IT does is one source of many, rather than a single channel to deliver a service. How do we get the IT out of ITIL? Why is it not BPIL? Doug also gave us some insight into areas of improvement in coming releases. New features will not be written using Flash - HTML5 instead. More normalized data. More single source of truth. More emphasis on mobile clients and consumer interface. There's more, but we cannot tell you about it (Seriously). Very cool. You had to be here Doug -- Doug Blair +1 224-558-5462 Sent from my new iPad Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG12 Doug Mueller and Kia Benhia Keynote
I wish they could drop every Flash component. There is such a global rejection of the good old plugin that the requirement is becoming a major issue. Thanks Doug. On Thu, Oct 18, 2012 at 9:49 AM, Jose Huerta arsl...@theremedyforit.com wrote: What I heard HTML5??? Something is changing Jose Huerta theremedyforit.com El 17/10/2012, a las 19:33, Doug Blair d...@blairing.com escribió: Hi! Kia is an engaging speaker and well... you should have been here. Here's something: talk SMACK to your customers! Social, Mobile, Analytics, Cloud, Knowledge. Those the areas in which computing in general, and applications in particular, will evolve over the next few years. Embrace Genius Bar and Bring your own device. You should be able to schedule an appointment with IT, just as you would with a barber or a mechanic or physician. End users are much more tech-savvy than just a few years ago. Consumerize the front end, manage the applications in the middle, industrialize the back end. Innovations at BMC are NOT an accident. Here's Doug Mueller. I notice a new title on Doug's slide: Corporate Architect. Nice! The world of IT is changing and we NEED to adapt to it. Not just running the machinery, no longer just providing the services, but actively becoming a partner with the business or enterprise. What you DO is IT, but your JOB is better banking or retail or manufacturing. Too much of IT is focused on the tools rather than on delivering the product of the company or organization. Doug has admitted he does not have a smart phone. His phone is used for (wait for it) phone calls! Attention span of a teenager is 140 characters. This fundamentally changes the way you must interact. Decision support not Reporting. Data != information. The same data means different information to different people. More and more often what IT does is one source of many, rather than a single channel to deliver a service. How do we get the IT out of ITIL? Why is it not BPIL? Doug also gave us some insight into areas of improvement in coming releases. New features will not be written using Flash - HTML5 instead. More normalized data. More single source of truth. More emphasis on mobile clients and consumer interface. There's more, but we cannot tell you about it (Seriously). Very cool. You had to be here Doug -- Doug Blair +1 224-558-5462 Sent from my new iPad Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Status Reasons for Assigned and In Progress Statuses
Hi sorry for the delay.
My recommendation is to change the filter adding the status where you added the
status reasons to the list of exceptions. I mean, add:
AND ('Status' != Assigned)
To the qualification.
If you don't want to edit the OOTB filter, then you can add two filters using a
jumping technique. Locate a z1d_char field the is free at this execution order.
You can select the field a look the relationships to see which filters use
them. check the z1d char20, for instance
And the add a filter just before this, if status is assigned and status reason
is not null then copy the status reason to the z chart else set the Z char to
null
And just after the ootb filter another filter
If z char is not null then copy the z char to both the status reason and z
status reason.
Jose Huerta
theremedyforit.com
El 10/10/2012, a las 20:02, Cecil, Ken kce...@hubbell.com escribió:
**
Thank you for your response Swanand.
It is not custom workflow that is resetting the status reason to null. It is
an OOB filter related to release SLA and OLA hold.
The filter is HPD:INC:ClearStatusReason_210
Qualifications:
('Status' != Pending) AND ('Status' != Resolved) AND ('Status' !=
Closed) AND ('Status' != Cancelled) AND ('Status_Reason' != $NULL$)
Actions:
‘OLA Hold’ = “NO”
‘z1D_Status_Reason’ = $NULL$
‘SLA Hold’ = “NO”
‘Status_Reason’ = $NULL$
So you see it is only when Assigned or in Progress. I am wondering if I just
have it set SLA and OLA Hold to No if that will be safe. I don’t want to
screw up the SLA’s. I’ll have to do some more testing. Anyone else run across
this?
Ken.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of swanand deshpande
Sent: Tuesday, October 09, 2012 5:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Status Reasons for Assigned and In Progress Statuses
** Ken,
We too are doing similar type of functionality but we did not face the issue
you are facing. Hope there aren't any custom workflows you had developed
earlier causing it set to null. I would suggest you to take filter and active
link log and then check.
Hope you have flushed the midtier cache after performing the change.
Thanks,
Swanand
On Tue, Oct 9, 2012 at 3:53 PM, Cecil, Ken kce...@hubbell.com wrote:
Sean,
Thank you for your response. However, that is exactly what I did... I have
previously added Status Reasons to the Pending Status so I know you need to
add the data and modify the hidden Status_Reason field on the form.
As I had said, what is happening is that if the Status is either Assigned or
In Progress, the ' z1D_Status_Reason' and 'Status_Reason' are getting set to
null upon save (filter).
Is there a good reason that these filters are doing this? Has anyone else
used Status Reasons for the Assigned and/or In Progress statuses?
Ken.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross)
Sent: Tuesday, October 09, 2012 4:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Status Reasons for Assigned and In Progress Statuses
Status Reason is determined from SYS:StatusReason Menu Items where 'Form
Name' = HPD:Help Desk. It is status dependent so when the Status changes
you typically need a new Status Reason for why it is in that state.
Keep in mind that the field on HPD:Help Desk is a display only field
(z1D_Status_Reason)( 100881). There is workflow that sets the underlying
Status Reason field. Not only do you have to add it to SYS:StatusReason
Menu Items but you also have to add an entry to the hidden Status Reason
(100150) field on Incidents.
Hope that helps ...
Sean
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Tuesday, October 09, 2012 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Status Reasons for Assigned and In Progress Statuses
ITSM 7.6
On Incident, a customer would like to add several Status Reason menu choices
associated with the Assigned and In Progress Statuses. They intend to use is
as a sort of sub-status (for example: In Progress with a Status Reasons of
Analysis, Test, Document Prep, etc)
I have added the Status Reason menu choices and they show up properly.
However, now I see that there are filters that are clearing the field upon
save. I plan to disable or work around them.
My question is does anybody know no a good reason why I shouldn't do this...
why the Status Reason must be cleared out if the Status is either Assigned or
In Progress?
Has anybody else used the Status Reason with either of those two Statuses?
Thanks,
Ken.
**
This email and any files transmitted
Re: Configuring IMAP with SSL
Thanks! Jose Huerta theremedyforit.com El 10/10/2012, a las 11:18, Hullule, Kiran kiran_hull...@bmc.com escribió: ** Please check attached doc, it may help you as it also describes the same handshake error. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén Sent: Tuesday, October 09, 2012 9:44 PM To: arslist@ARSLIST.ORG Subject: Configuring IMAP with SSL ** Hi listers, I'm trying to configure an IMAP account with SSL and I get the next error messages at AR System Email Error Log form: SEVERE 0 AR System Email Daemon Could not connect to : mail.contoso.com SEVERE 0 Mail Box sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target javax.mail.MessagingException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target; nested exception is: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:479) at javax.mail.Service.connect(Service.java:275) at javax.mail.Service.connect(Service.java:156) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1981) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:231) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297) at java.lang.Thread.run(Unknown Source) SEVERE 0 Program Not connected java.lang.IllegalStateException: Not connected at com.sun.mail.imap.IMAPStore.checkConnected(IMAPStore.java:1364) at com.sun.mail.imap.IMAPStore.getFolder(IMAPStore.java:1201) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:2029) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:231) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297) at java.lang.Thread.run(Unknown Source) Seems that I need to install some certification. Any idea? Jose Manuel Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Email Engine using SSL.doc ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 8.0 quick reference -- where is it ?
I agree with Patrick, I'm finding it difficult as well. You would think that having it online would make searching easier, but without a master index, it makes it harder. I use that thing all time! And the search doesn't always give me what I'm looking for. Lisa On Wed, Oct 17, 2012 at 3:51 PM, vaibhav wadekar wadekar.vaib...@gmail.comwrote: ** You can refer below URL for any specific Documentation https://docs.bmc.com/docs/display/public/ars8000/Locating+PDFs+and+white+papers+in+the+online+documentation if you need specific page, you might go to Browse Advanced PDF Export And Select the page that you would want to download as a PDF. Hope This helps. Regards/Vaibhav On Wed, Oct 17, 2012 at 8:08 AM, patrick zandi remedy...@gmail.comwrote: ** yeah, I found the 2000 page doc, I miss the master index too... and the search is not so good.. for me.. anyways On Wed, Oct 17, 2012 at 11:06 AM, Axton axton.gr...@gmail.com wrote: ** You can download the web based docs in pdf format. The organization is pretty good. I do wish that the site were broken into a set of pdf's instead of 1 giant pdf. Splunk uses a similar interface/method of organization for it's documentation, but the pdf's are segmented. Axton On Wed, Oct 17, 2012 at 10:01 AM, patrick zandi remedy...@gmail.comwrote: ** I cannot seem to locate this doc, anyone know where it is.. P.S -- I am not a fan of the web based docs.. at least yet.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG12 Doug Mueller and Kia Benhia Keynote
Well, understand that it's just the direction they're heading toward - nothing is changing tomorrow. They just aren't going to be building anything else in Flash, and whether HTML5 or something else is the next technology they use, it very likely won't be Flash. And there was rejoicing throughout the land. And there was feasting, with breakfast cereals, and orangutans, and fruit bats, and... Rick On Thu, Oct 18, 2012 at 1:18 AM, Sylvain YVON sylvain.y...@gmail.comwrote: I wish they could drop every Flash component. There is such a global rejection of the good old plugin that the requirement is becoming a major issue. Thanks Doug. On Thu, Oct 18, 2012 at 9:49 AM, Jose Huerta arsl...@theremedyforit.com wrote: What I heard HTML5??? Something is changing Jose Huerta theremedyforit.com El 17/10/2012, a las 19:33, Doug Blair d...@blairing.com escribió: Hi! Kia is an engaging speaker and well... you should have been here. Here's something: talk SMACK to your customers! Social, Mobile, Analytics, Cloud, Knowledge. Those the areas in which computing in general, and applications in particular, will evolve over the next few years. Embrace Genius Bar and Bring your own device. You should be able to schedule an appointment with IT, just as you would with a barber or a mechanic or physician. End users are much more tech-savvy than just a few years ago. Consumerize the front end, manage the applications in the middle, industrialize the back end. Innovations at BMC are NOT an accident. Here's Doug Mueller. I notice a new title on Doug's slide: Corporate Architect. Nice! The world of IT is changing and we NEED to adapt to it. Not just running the machinery, no longer just providing the services, but actively becoming a partner with the business or enterprise. What you DO is IT, but your JOB is better banking or retail or manufacturing. Too much of IT is focused on the tools rather than on delivering the product of the company or organization. Doug has admitted he does not have a smart phone. His phone is used for (wait for it) phone calls! Attention span of a teenager is 140 characters. This fundamentally changes the way you must interact. Decision support not Reporting. Data != information. The same data means different information to different people. More and more often what IT does is one source of many, rather than a single channel to deliver a service. How do we get the IT out of ITIL? Why is it not BPIL? Doug also gave us some insight into areas of improvement in coming releases. New features will not be written using Flash - HTML5 instead. More normalized data. More single source of truth. More emphasis on mobile clients and consumer interface. There's more, but we cannot tell you about it (Seriously). Very cool. You had to be here Doug -- Doug Blair +1 224-558-5462 Sent from my new iPad Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG12 Doug Mueller and Kia Benhia Keynote
Yay-y-y-y. . . Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GEMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2012 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Thursday, October 18, 2012 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG12 Doug Mueller and Kia Benhia Keynote ** Well, understand that it's just the direction they're heading toward - nothing is changing tomorrow. They just aren't going to be building anything else in Flash, and whether HTML5 or something else is the next technology they use, it very likely won't be Flash. And there was rejoicing throughout the land. And there was feasting, with breakfast cereals, and orangutans, and fruit bats, and... Rick On Thu, Oct 18, 2012 at 1:18 AM, Sylvain YVON sylvain.y...@gmail.commailto:sylvain.y...@gmail.com wrote: I wish they could drop every Flash component. There is such a global rejection of the good old plugin that the requirement is becoming a major issue. Thanks Doug. On Thu, Oct 18, 2012 at 9:49 AM, Jose Huerta arsl...@theremedyforit.commailto:arsl...@theremedyforit.com wrote: What I heard HTML5??? Something is changing Jose Huerta theremedyforit.comhttp://theremedyforit.com El 17/10/2012, a las 19:33, Doug Blair d...@blairing.commailto:d...@blairing.com escribió: Hi! Kia is an engaging speaker and well... you should have been here. Here's something: talk SMACK to your customers! Social, Mobile, Analytics, Cloud, Knowledge. Those the areas in which computing in general, and applications in particular, will evolve over the next few years. Embrace Genius Bar and Bring your own device. You should be able to schedule an appointment with IT, just as you would with a barber or a mechanic or physician. End users are much more tech-savvy than just a few years ago. Consumerize the front end, manage the applications in the middle, industrialize the back end. Innovations at BMC are NOT an accident. Here's Doug Mueller. I notice a new title on Doug's slide: Corporate Architect. Nice! The world of IT is changing and we NEED to adapt to it. Not just running the machinery, no longer just providing the services, but actively becoming a partner with the business or enterprise. What you DO is IT, but your JOB is better banking or retail or manufacturing. Too much of IT is focused on the tools rather than on delivering the product of the company or organization. Doug has admitted he does not have a smart phone. His phone is used for (wait for it) phone calls! Attention span of a teenager is 140 characters. This fundamentally changes the way you must interact. Decision support not Reporting. Data != information. The same data means different information to different people. More and more often what IT does is one source of many, rather than a single channel to deliver a service. How do we get the IT out of ITIL? Why is it not BPIL? Doug also gave us some insight into areas of improvement in coming releases. New features will not be written using Flash - HTML5 instead. More normalized data. More single source of truth. More emphasis on mobile clients and consumer interface. There's more, but we cannot tell you about it (Seriously). Very cool. You had to be here Doug -- Doug Blair +1 224-558-5462tel:%2B1%20224-558-5462 Sent from my new iPad Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist
Re: WWRUG12 Doug Mueller and Kia Benhia Keynote
Just to make it clear, the thanks Doug was a real thanks to Doug Blair for his updates on the WWRUG, not a sarcasm against Doug Mueller for the use of Flash. :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Thursday, October 18, 2012 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG12 Doug Mueller and Kia Benhia Keynote ** Well, understand that it's just the direction they're heading toward - nothing is changing tomorrow. They just aren't going to be building anything else in Flash, and whether HTML5 or something else is the next technology they use, it very likely won't be Flash. And there was rejoicing throughout the land. And there was feasting, with breakfast cereals, and orangutans, and fruit bats, and... Rick On Thu, Oct 18, 2012 at 1:18 AM, Sylvain YVON sylvain.y...@gmail.com wrote: I wish they could drop every Flash component. There is such a global rejection of the good old plugin that the requirement is becoming a major issue. Thanks Doug. On Thu, Oct 18, 2012 at 9:49 AM, Jose Huerta arsl...@theremedyforit.com wrote: What I heard HTML5??? Something is changing Jose Huerta theremedyforit.com El 17/10/2012, a las 19:33, Doug Blair d...@blairing.com escribió: Hi! Kia is an engaging speaker and well... you should have been here. Here's something: talk SMACK to your customers! Social, Mobile, Analytics, Cloud, Knowledge. Those the areas in which computing in general, and applications in particular, will evolve over the next few years. Embrace Genius Bar and Bring your own device. You should be able to schedule an appointment with IT, just as you would with a barber or a mechanic or physician. End users are much more tech-savvy than just a few years ago. Consumerize the front end, manage the applications in the middle, industrialize the back end. Innovations at BMC are NOT an accident. Here's Doug Mueller. I notice a new title on Doug's slide: Corporate Architect. Nice! The world of IT is changing and we NEED to adapt to it. Not just running the machinery, no longer just providing the services, but actively becoming a partner with the business or enterprise. What you DO is IT, but your JOB is better banking or retail or manufacturing. Too much of IT is focused on the tools rather than on delivering the product of the company or organization. Doug has admitted he does not have a smart phone. His phone is used for (wait for it) phone calls! Attention span of a teenager is 140 characters. This fundamentally changes the way you must interact. Decision support not Reporting. Data != information. The same data means different information to different people. More and more often what IT does is one source of many, rather than a single channel to deliver a service. How do we get the IT out of ITIL? Why is it not BPIL? Doug also gave us some insight into areas of improvement in coming releases. New features will not be written using Flash - HTML5 instead. More normalized data. More single source of truth. More emphasis on mobile clients and consumer interface. There's more, but we cannot tell you about it (Seriously). Very cool. You had to be here Doug -- Doug Blair +1 224-558-5462 Sent from my new iPad Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG12 Doug Mueller and Kia Benhia Keynote
Chrome is the only html 5 browser out there.. am I correct? so this will be a challenge with the browser market.. On Thu, Oct 18, 2012 at 3:49 AM, Jose Huerta arsl...@theremedyforit.comwrote: What I heard HTML5??? Something is changing Jose Huerta theremedyforit.com El 17/10/2012, a las 19:33, Doug Blair d...@blairing.com escribió: Hi! Kia is an engaging speaker and well... you should have been here. Here's something: talk SMACK to your customers! Social, Mobile, Analytics, Cloud, Knowledge. Those the areas in which computing in general, and applications in particular, will evolve over the next few years. Embrace Genius Bar and Bring your own device. You should be able to schedule an appointment with IT, just as you would with a barber or a mechanic or physician. End users are much more tech-savvy than just a few years ago. Consumerize the front end, manage the applications in the middle, industrialize the back end. Innovations at BMC are NOT an accident. Here's Doug Mueller. I notice a new title on Doug's slide: Corporate Architect. Nice! The world of IT is changing and we NEED to adapt to it. Not just running the machinery, no longer just providing the services, but actively becoming a partner with the business or enterprise. What you DO is IT, but your JOB is better banking or retail or manufacturing. Too much of IT is focused on the tools rather than on delivering the product of the company or organization. Doug has admitted he does not have a smart phone. His phone is used for (wait for it) phone calls! Attention span of a teenager is 140 characters. This fundamentally changes the way you must interact. Decision support not Reporting. Data != information. The same data means different information to different people. More and more often what IT does is one source of many, rather than a single channel to deliver a service. How do we get the IT out of ITIL? Why is it not BPIL? Doug also gave us some insight into areas of improvement in coming releases. New features will not be written using Flash - HTML5 instead. More normalized data. More single source of truth. More emphasis on mobile clients and consumer interface. There's more, but we cannot tell you about it (Seriously). Very cool. You had to be here Doug -- Doug Blair +1 224-558-5462 Sent from my new iPad Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG12 Doug Mueller and Kia Benhia Keynote
http://fmbip.com/litmus On Thu, Oct 18, 2012 at 9:50 AM, patrick zandi remedy...@gmail.com wrote: Chrome is the only html 5 browser out there.. am I correct? so this will be a challenge with the browser market.. On Thu, Oct 18, 2012 at 3:49 AM, Jose Huerta arsl...@theremedyforit.comwrote: What I heard HTML5??? Something is changing Jose Huerta theremedyforit.com El 17/10/2012, a las 19:33, Doug Blair d...@blairing.com escribió: Hi! Kia is an engaging speaker and well... you should have been here. Here's something: talk SMACK to your customers! Social, Mobile, Analytics, Cloud, Knowledge. Those the areas in which computing in general, and applications in particular, will evolve over the next few years. Embrace Genius Bar and Bring your own device. You should be able to schedule an appointment with IT, just as you would with a barber or a mechanic or physician. End users are much more tech-savvy than just a few years ago. Consumerize the front end, manage the applications in the middle, industrialize the back end. Innovations at BMC are NOT an accident. Here's Doug Mueller. I notice a new title on Doug's slide: Corporate Architect. Nice! The world of IT is changing and we NEED to adapt to it. Not just running the machinery, no longer just providing the services, but actively becoming a partner with the business or enterprise. What you DO is IT, but your JOB is better banking or retail or manufacturing. Too much of IT is focused on the tools rather than on delivering the product of the company or organization. Doug has admitted he does not have a smart phone. His phone is used for (wait for it) phone calls! Attention span of a teenager is 140 characters. This fundamentally changes the way you must interact. Decision support not Reporting. Data != information. The same data means different information to different people. More and more often what IT does is one source of many, rather than a single channel to deliver a service. How do we get the IT out of ITIL? Why is it not BPIL? Doug also gave us some insight into areas of improvement in coming releases. New features will not be written using Flash - HTML5 instead. More normalized data. More single source of truth. More emphasis on mobile clients and consumer interface. There's more, but we cannot tell you about it (Seriously). Very cool. You had to be here Doug -- Doug Blair +1 224-558-5462 Sent from my new iPad Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Approval Engine Notifications
Good morning, I've been tasked with building a custom approval process. The requirement is that on Change Management, the Close Down Approval isn't to take place until at least 24 hours after the Change Request is completed. The way I was thinking of handling this would be to use a custom Process Definition (which I've already created) to use instead of the typical Close Down approvals. Since my users do approvals via email, I figure it's ok to go ahead and add them as an approver to the CRQ, but I'd like to delay the notification until 24 hours. The way I was planning to do this is to set the Signature to be due within 24 hours on the Process Definition record. Then, I would just generate a single email for when signatures are due in AP:Notification. Unfortunately, it looks like the system still sends out the initial notification, and I am waiting a little longer (I set it to one hour for testing purposes) to see if the other notification goes out. Either way, it looks like it's not working correctly. Do any of you have any suggestions for doing delayed approvals? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG12 Doug Mueller and Kia Benhia Keynote
Check http://html5test.com/ My tests ... Opera = 374 Firefox = 346 IE7 = 27 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, October 18, 2012 8:50 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG12 Doug Mueller and Kia Benhia Keynote ** Chrome is the only html 5 browser out there.. am I correct? so this will be a challenge with the browser market.. -- Patrick Zandi -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Thursday, October 18, 2012 2:49 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG12 Doug Mueller and Kia Benhia Keynote What I heard HTML5??? Something is changing Jose Huerta theremedyforit.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: Wednesday, October 17, 2012 12:34 PM To: arslist@ARSLIST.ORG Subject: WWRUG12 Doug Mueller and Kia Benhia Keynote Hi! Kia is an engaging speaker and well... you should have been here. Here's something: talk SMACK to your customers! Social, Mobile, Analytics, Cloud, Knowledge. Those the areas in which computing in general, and applications in particular, will evolve over the next few years. Embrace Genius Bar and Bring your own device. You should be able to schedule an appointment with IT, just as you would with a barber or a mechanic or physician. End users are much more tech-savvy than just a few years ago. Consumerize the front end, manage the applications in the middle, industrialize the back end. Innovations at BMC are NOT an accident. Here's Doug Mueller. I notice a new title on Doug's slide: Corporate Architect. Nice! The world of IT is changing and we NEED to adapt to it. Not just running the machinery, no longer just providing the services, but actively becoming a partner with the business or enterprise. What you DO is IT, but your JOB is better banking or retail or manufacturing. Too much of IT is focused on the tools rather than on delivering the product of the company or organization. Doug has admitted he does not have a smart phone. His phone is used for (wait for it) phone calls! Attention span of a teenager is 140 characters. This fundamentally changes the way you must interact. Decision support not Reporting. Data != information. The same data means different information to different people. More and more often what IT does is one source of many, rather than a single channel to deliver a service. How do we get the IT out of ITIL? Why is it not BPIL? Doug also gave us some insight into areas of improvement in coming releases. New features will not be written using Flash - HTML5 instead. More normalized data. More single source of truth. More emphasis on mobile clients and consumer interface. There's more, but we cannot tell you about it (Seriously). Very cool. You had to be here Doug -- Doug Blair ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG12 Doug Mueller and Kia Benhia Keynote
Both on Win7: IE9 = 138 Chrome=434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, October 18, 2012 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG12 Doug Mueller and Kia Benhia Keynote Check http://html5test.com/ My tests ... Opera = 374 Firefox = 346 IE7 = 27 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, October 18, 2012 8:50 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG12 Doug Mueller and Kia Benhia Keynote ** Chrome is the only html 5 browser out there.. am I correct? so this will be a challenge with the browser market.. -- Patrick Zandi -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Thursday, October 18, 2012 2:49 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG12 Doug Mueller and Kia Benhia Keynote What I heard HTML5??? Something is changing Jose Huerta theremedyforit.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: Wednesday, October 17, 2012 12:34 PM To: arslist@ARSLIST.ORG Subject: WWRUG12 Doug Mueller and Kia Benhia Keynote Hi! Kia is an engaging speaker and well... you should have been here. Here's something: talk SMACK to your customers! Social, Mobile, Analytics, Cloud, Knowledge. Those the areas in which computing in general, and applications in particular, will evolve over the next few years. Embrace Genius Bar and Bring your own device. You should be able to schedule an appointment with IT, just as you would with a barber or a mechanic or physician. End users are much more tech-savvy than just a few years ago. Consumerize the front end, manage the applications in the middle, industrialize the back end. Innovations at BMC are NOT an accident. Here's Doug Mueller. I notice a new title on Doug's slide: Corporate Architect. Nice! The world of IT is changing and we NEED to adapt to it. Not just running the machinery, no longer just providing the services, but actively becoming a partner with the business or enterprise. What you DO is IT, but your JOB is better banking or retail or manufacturing. Too much of IT is focused on the tools rather than on delivering the product of the company or organization. Doug has admitted he does not have a smart phone. His phone is used for (wait for it) phone calls! Attention span of a teenager is 140 characters. This fundamentally changes the way you must interact. Decision support not Reporting. Data != information. The same data means different information to different people. More and more often what IT does is one source of many, rather than a single channel to deliver a service. How do we get the IT out of ITIL? Why is it not BPIL? Doug also gave us some insight into areas of improvement in coming releases. New features will not be written using Flash - HTML5 instead. More normalized data. More single source of truth. More emphasis on mobile clients and consumer interface. There's more, but we cannot tell you about it (Seriously). Very cool. You had to be here Doug -- Doug Blair ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Re: WWRUG12 Doug Mueller and Kia Benhia Keynote
IE8 on Win7: 42 Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron Sent: Thursday, October 18, 2012 9:28 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: WWRUG12 Doug Mueller and Kia Benhia Keynote Both on Win7: IE9 = 138 Chrome=434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, October 18, 2012 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG12 Doug Mueller and Kia Benhia Keynote Check http://html5test.com/ My tests ... Opera = 374 Firefox = 346 IE7 = 27 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, October 18, 2012 8:50 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG12 Doug Mueller and Kia Benhia Keynote ** Chrome is the only html 5 browser out there.. am I correct? so this will be a challenge with the browser market.. -- Patrick Zandi -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Thursday, October 18, 2012 2:49 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG12 Doug Mueller and Kia Benhia Keynote What I heard HTML5??? Something is changing Jose Huerta theremedyforit.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: Wednesday, October 17, 2012 12:34 PM To: arslist@ARSLIST.ORG Subject: WWRUG12 Doug Mueller and Kia Benhia Keynote Hi! Kia is an engaging speaker and well... you should have been here. Here's something: talk SMACK to your customers! Social, Mobile, Analytics, Cloud, Knowledge. Those the areas in which computing in general, and applications in particular, will evolve over the next few years. Embrace Genius Bar and Bring your own device. You should be able to schedule an appointment with IT, just as you would with a barber or a mechanic or physician. End users are much more tech-savvy than just a few years ago. Consumerize the front end, manage the applications in the middle, industrialize the back end. Innovations at BMC are NOT an accident. Here's Doug Mueller. I notice a new title on Doug's slide: Corporate Architect. Nice! The world of IT is changing and we NEED to adapt to it. Not just running the machinery, no longer just providing the services, but actively becoming a partner with the business or enterprise. What you DO is IT, but your JOB is better banking or retail or manufacturing. Too much of IT is focused on the tools rather than on delivering the product of the company or organization. Doug has admitted he does not have a smart phone. His phone is used for (wait for it) phone calls! Attention span of a teenager is 140 characters. This fundamentally changes the way you must interact. Decision support not Reporting. Data != information. The same data means different information to different people. More and more often what IT does is one source of many, rather than a single channel to deliver a service. How do we get the IT out of ITIL? Why is it not BPIL? Doug also gave us some insight into areas of improvement in coming releases. New features will not be written using Flash - HTML5 instead. More normalized data. More single source of truth. More emphasis on mobile clients and consumer interface. There's more, but we cannot tell you about it (Seriously). Very cool. You had to be here Doug -- Doug Blair ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Approval Engine Notifications
In looking at the logs, it appears that my custom process is not being used, and instead the -Global- process is being used. This is strange, because I have two different custom approval phases tied to the company, both are set up correctly in the Approval Process Configuration and are using the correct Process Flow Configuration. From my perspective, this is looking like it may be a defect either in the Approval Engine or Change Management in ITSM 7.6.4. I'll continue testing a bit more but I may have to open a ticket with BMC support, which will be extremely painful because it seems like nobody in support understands how approvals work. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Pierson, Shawn Sent: Thursday, October 18, 2012 9:42 AM To: arslist@ARSLIST.ORG Subject: Approval Engine Notifications Good morning, I've been tasked with building a custom approval process. The requirement is that on Change Management, the Close Down Approval isn't to take place until at least 24 hours after the Change Request is completed. The way I was thinking of handling this would be to use a custom Process Definition (which I've already created) to use instead of the typical Close Down approvals. Since my users do approvals via email, I figure it's ok to go ahead and add them as an approver to the CRQ, but I'd like to delay the notification until 24 hours. The way I was planning to do this is to set the Signature to be due within 24 hours on the Process Definition record. Then, I would just generate a single email for when signatures are due in AP:Notification. Unfortunately, it looks like the system still sends out the initial notification, and I am waiting a little longer (I set it to one hour for testing purposes) to see if the other notification goes out. Either way, it looks like it's not working correctly. Do any of you have any suggestions for doing delayed approvals? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Configuration Item support group relationships
Listers, I am currently on a Windows server with a SQL database running 7.6.04 Server, Mid-Tier and ITSM. I have in my CMDB some CI's that have support group relationships that show the access permitted as No. We did a DMT import of the Supported by relationships of most of the CI's and this maybe where the value for Access Permitted was set. I need to change this to a Yes. I was trying to find the form that the relationships were maintained in so that I can do a modify all and change them if that is possible. P.S. If I add a new Supported By relationship the Access Permitted value defaults to Yes. Thanks for the help in advance. Daniel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Configuration Item support group relationships
I believe the form is AST:AssetPeople. Sent from my iPhone On Oct 18, 2012, at 8:56 AM, Dan daniel.b.pritch...@gmail.com wrote: ** Listers, I am currently on a Windows server with a SQL database running 7.6.04 Server, Mid-Tier and ITSM. I have in my CMDB some CI's that have support group relationships that show the access permitted as No. We did a DMT import of the Supported by relationships of most of the CI's and this maybe where the value for Access Permitted was set. I need to change this to a Yes. I was trying to find the form that the relationships were maintained in so that I can do a modify all and change them if that is possible. P.S. If I add a new Supported By relationship the Access Permitted value defaults to Yes. Thanks for the help in advance. Daniel _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Configuration Item support group relationships
That is actually what I thought but the radio buttons on the form are greyed out for me and I believe I have all the right permissions. On Thu, Oct 18, 2012 at 11:57 AM, Tauf Chowdhury taufc...@gmail.com wrote: I believe the form is AST:AssetPeople. Sent from my iPhone On Oct 18, 2012, at 8:56 AM, Dan daniel.b.pritch...@gmail.com wrote: ** Listers, I am currently on a Windows server with a SQL database running 7.6.04 Server, Mid-Tier and ITSM. I have in my CMDB some CI's that have support group relationships that show the access permitted as No. We did a DMT import of the Supported by relationships of most of the CI's and this maybe where the value for Access Permitted was set. I need to change this to a Yes. I was trying to find the form that the relationships were maintained in so that I can do a modify all and change them if that is possible. P.S. If I add a new Supported By relationship the Access Permitted value defaults to Yes. Thanks for the help in advance. Daniel _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Configuration Item support group relationships
You may have to change the field properties then unless there is workflow on the form that is doing a change field action. However, I don't know if that's the case. If I wasn't at the WWRUG12 I would research it for you! Sent from my iPhone On Oct 18, 2012, at 9:04 AM, Daniel Pritchard daniel.b.pritch...@gmail.com wrote: ** That is actually what I thought but the radio buttons on the form are greyed out for me and I believe I have all the right permissions. On Thu, Oct 18, 2012 at 11:57 AM, Tauf Chowdhury taufc...@gmail.com wrote: I believe the form is AST:AssetPeople. Sent from my iPhone On Oct 18, 2012, at 8:56 AM, Dan daniel.b.pritch...@gmail.com wrote: ** Listers, I am currently on a Windows server with a SQL database running 7.6.04 Server, Mid-Tier and ITSM. I have in my CMDB some CI's that have support group relationships that show the access permitted as No. We did a DMT import of the Supported by relationships of most of the CI's and this maybe where the value for Access Permitted was set. I need to change this to a Yes. I was trying to find the form that the relationships were maintained in so that I can do a modify all and change them if that is possible. P.S. If I add a new Supported By relationship the Access Permitted value defaults to Yes. Thanks for the help in advance. Daniel _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Configuration Item support group relationships
no worries, thanks for the reply and Enjoy the WWRUG. I wish I was there. On Thu, Oct 18, 2012 at 12:06 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** You may have to change the field properties then unless there is workflow on the form that is doing a change field action. However, I don't know if that's the case. If I wasn't at the WWRUG12 I would research it for you! Sent from my iPhone On Oct 18, 2012, at 9:04 AM, Daniel Pritchard daniel.b.pritch...@gmail.com wrote: ** That is actually what I thought but the radio buttons on the form are greyed out for me and I believe I have all the right permissions. On Thu, Oct 18, 2012 at 11:57 AM, Tauf Chowdhury taufc...@gmail.comwrote: I believe the form is AST:AssetPeople. Sent from my iPhone On Oct 18, 2012, at 8:56 AM, Dan daniel.b.pritch...@gmail.com wrote: ** Listers, I am currently on a Windows server with a SQL database running 7.6.04 Server, Mid-Tier and ITSM. I have in my CMDB some CI's that have support group relationships that show the access permitted as No. We did a DMT import of the Supported by relationships of most of the CI's and this maybe where the value for Access Permitted was set. I need to change this to a Yes. I was trying to find the form that the relationships were maintained in so that I can do a modify all and change them if that is possible. P.S. If I add a new Supported By relationship the Access Permitted value defaults to Yes. Thanks for the help in advance. Daniel _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Twinkies @ the RUG!
Doug M just got hit in the head with a Twinkie. Love it. LOL Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Re: WWRUG12 Doug Mueller and Kia Benhia Keynote
Chrome 22.0.1229.94 m on WinXP: 437 FireFox 14.0.1 on WinXP: 330 IE 7.0.5730.13 on WinXP: 27 Too funny. Axton Grams On Thu, Oct 18, 2012 at 10:43 AM, Stroud, Natalie K nkst...@sandia.govwrote: IE8 on Win7: 42 Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Peters, Ron Sent: Thursday, October 18, 2012 9:28 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: WWRUG12 Doug Mueller and Kia Benhia Keynote Both on Win7: IE9 = 138 Chrome=434 -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, October 18, 2012 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG12 Doug Mueller and Kia Benhia Keynote Check http://html5test.com/ My tests ... Opera = 374 Firefox = 346 IE7 = 27 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, October 18, 2012 8:50 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG12 Doug Mueller and Kia Benhia Keynote ** Chrome is the only html 5 browser out there.. am I correct? so this will be a challenge with the browser market.. -- Patrick Zandi -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Thursday, October 18, 2012 2:49 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG12 Doug Mueller and Kia Benhia Keynote What I heard HTML5??? Something is changing Jose Huerta theremedyforit.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: Wednesday, October 17, 2012 12:34 PM To: arslist@ARSLIST.ORG Subject: WWRUG12 Doug Mueller and Kia Benhia Keynote Hi! Kia is an engaging speaker and well... you should have been here. Here's something: talk SMACK to your customers! Social, Mobile, Analytics, Cloud, Knowledge. Those the areas in which computing in general, and applications in particular, will evolve over the next few years. Embrace Genius Bar and Bring your own device. You should be able to schedule an appointment with IT, just as you would with a barber or a mechanic or physician. End users are much more tech-savvy than just a few years ago. Consumerize the front end, manage the applications in the middle, industrialize the back end. Innovations at BMC are NOT an accident. Here's Doug Mueller. I notice a new title on Doug's slide: Corporate Architect. Nice! The world of IT is changing and we NEED to adapt to it. Not just running the machinery, no longer just providing the services, but actively becoming a partner with the business or enterprise. What you DO is IT, but your JOB is better banking or retail or manufacturing. Too much of IT is focused on the tools rather than on delivering the product of the company or organization. Doug has admitted he does not have a smart phone. His phone is used for (wait for it) phone calls! Attention span of a teenager is 140 characters. This fundamentally changes the way you must interact. Decision support not Reporting. Data != information. The same data means different information to different people. More and more often what IT does is one source of many, rather than a single channel to deliver a service. How do we get the IT out of ITIL? Why is it not BPIL? Doug also gave us some insight into areas of improvement in coming releases. New features will not be written using Flash - HTML5 instead. More normalized data. More single source of truth. More emphasis on mobile clients and consumer interface. There's more, but we cannot tell you about it (Seriously). Very cool. You had to be here Doug -- Doug Blair ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Twinkies @ the RUG!
Dan, despite deployment of a human shield of 4 guys even bigger than he is, got hit with four. Rick On Oct 18, 2012 9:40 AM, Tauf Chowdhury taufc...@gmail.com wrote: Doug M just got hit in the head with a Twinkie. Love it. LOL Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Automating Work Order activation causes multiple task notifications
On ITSM 7.6.4, we have Work Orders and Tasks being generated by Service
Requests. The users have requested that the Work Orders be activated on
creation to save time (no review is necessary of them). To do this, I added a
filter that looks for a flag field ('WO Type Field 30' = In Progress) and if
found, sets the Status to In Progress. This is working fine, except when the
Work Order has tasks attached, and those tasks are set to notify the assignee,
four notifications are being generated for each task assigned. While the
notifications are for the same task, the 'eid' for each is different. Here is
an example of four notifications:
http://aapqrmdymt04:8080/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=AAPQREMEDY05eid=NTS2523
You have been assigned Task TAS0513
Task Type: Manual
Priority: Medium
Summary: Complete data entry
http://aapqrmdymt04:8080/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=AAPQREMEDY05eid=NTS2531
You have been assigned Task TAS0513
Task Type: Manual
Priority: Medium
Summary: Complete data entry
http://aapqrmdymt04:8080/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=AAPQREMEDY05eid=NTS2532
You have been assigned Task TAS0513
Task Type: Manual
Priority: Medium
Summary: Complete data entry
http://aapqrmdymt04:8080/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=AAPQREMEDY05eid=NTS2533
You have been assigned Task TAS0513
Task Type: Manual
Priority: Medium
Summary: Complete data entry
When I create a Work Order manually, only one notification is sent. I also
tried disabling the flag field on one of the requests, submitting, and then
manually activating the Work Order - again, only one notification was generated.
It seems to me that there may be some kind of timing issue, some code involved
in generating the tasks that is mistakenly run several times but that normally
doesn't activate anything else noticeable. If anyone's worked with or noticed
this before, please let me know.
Alternate ideas on automating the WO activation are also acceptable (and
appreciated ;^)!
Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GEMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346
USA | 734.997.4777
kelly.lo...@proquest.commailto:kelly.lo...@proquest.com
www.proquest.com
ProQuest...Start here. 2012 InformationWeek 500 Top Innovator
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Re: Twinkies @ the RUG!
We did our best, the barrage was just too heavy to deflect them all On Oct 18, 2012 9:46 AM, Rick Cook remedyr...@gmail.com wrote: ** Dan, despite deployment of a human shield of 4 guys even bigger than he is, got hit with four. Rick On Oct 18, 2012 9:40 AM, Tauf Chowdhury taufc...@gmail.com wrote: Doug M just got hit in the head with a Twinkie. Love it. LOL Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
OT - WWRUG12 - tongue in cheek!
OHITH - the next version of Remedy will be done totally in FLASH! ;) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ARSmarts Data Manager best new product at WWRUG12
Hello List, For the second year in a row, ARSmarts was voted best new product by the attendees of the WWRUG. Thank you very much to all of you for your support. And also a big, big thank you to the WWRUG committee and to all the volunteers who made the 2012 edition of the WWRUG a success !!! Kaïs kais.albas...@arsmarts.com www.arsmarts.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT - WWRUG12 - tongue in cheek!
And had you stayed around a bit longer, you would have heard that the version after that will be done totally in curseshttp://en.wikipedia.org/wiki/Curses_%28programming_library%29. But don't tell anyone else! ;-) -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, October 18, 2012 11:02 AM To: arslist@ARSLIST.ORG Subject: OT - WWRUG12 - tongue in cheek! OHITH - the next version of Remedy will be done totally in FLASH! ;) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] OT - WWRUG12 - tongue in cheek!
Okay now, Claire... OHITH? Not being familiar with that one, I find my 'word nerd' imagination conjuring the following: Over Heard In The Hotel Obviously Hoodwinking Intelligence Told Humorously (Appropriate, don't you think? ;] ) Our Humor In The Hour Oh H***, It's True - Horribly! Overtly Horrendous Information That's Hated Obsessively Hoping It's a Truthless Hoax At least I know it's NOT Our House In The Hamptons, which is the only suggestion my friend Google could come up with! Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, October 18, 2012 12:02 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] OT - WWRUG12 - tongue in cheek! OHITH - the next version of Remedy will be done totally in FLASH! ;) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
MVP 2012 - Congratulations LJ Longwing!
You had it coming a long time! Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: MVP 2012 - Congratulations LJ Longwing!
Yes, indeed! We can almost call it the lifetime achievement award. Rick On Thu, Oct 18, 2012 at 2:13 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** You had it coming a long time! Joe _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT - WWRUG12 - tongue in cheek!
Deal! It is our secret! I couldn't stay... I had to go learn more stuff! From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Easter, David [david_eas...@bmc.com] Sent: Thursday, October 18, 2012 1:43 PM To: arslist@ARSLIST.ORG Subject: Re: OT - WWRUG12 - tongue in cheek! ** And had you stayed around a bit longer, you would have heard that the version after that will be done totally in curseshttp://en.wikipedia.org/wiki/Curses_%28programming_library%29. But don't tell anyone else! ;-) -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, October 18, 2012 11:02 AM To: arslist@ARSLIST.ORG Subject: OT - WWRUG12 - tongue in cheek! OHITH - the next version of Remedy will be done totally in FLASH! ;) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Twinkies @ the RUG!
LJ hid some and flung them at Misi during mid morning session! The twinkies were a flying! From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of LJ LongWing [lj.longw...@gmail.com] Sent: Thursday, October 18, 2012 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: Twinkies @ the RUG! ** We did our best, the barrage was just too heavy to deflect them all On Oct 18, 2012 9:46 AM, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** Dan, despite deployment of a human shield of 4 guys even bigger than he is, got hit with four. Rick On Oct 18, 2012 9:40 AM, Tauf Chowdhury taufc...@gmail.commailto:taufc...@gmail.com wrote: Doug M just got hit in the head with a Twinkie. Love it. LOL Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are attachment: slicedfruit.jpg
Re: Twinkies @ the RUG!
And I actually ate my first twinkie ever and Arnold got a picture of that.. Last year I was too busy throwing them around :-) -Original Message- From: Sanford, Claire Sent: Thursday, October 18, 2012 5:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Twinkies @ the RUG! LJ hid some and flung them at Misi during mid morning session! The twinkies were a flying! From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of LJ LongWing [lj.longw...@gmail.com] Sent: Thursday, October 18, 2012 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: Twinkies @ the RUG! ** We did our best, the barrage was just too heavy to deflect them all On Oct 18, 2012 9:46 AM, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** Dan, despite deployment of a human shield of 4 guys even bigger than he is, got hit with four. Rick On Oct 18, 2012 9:40 AM, Tauf Chowdhury taufc...@gmail.commailto:taufc...@gmail.com wrote: Doug M just got hit in the head with a Twinkie. Love it. LOL Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: MVP 2012 - Congratulations LJ Longwing!
Amen Sent from my iPhone On Oct 18, 2012, at 17:13, Joe Martin D'Souza jdso...@shyle.net wrote: ** You had it coming a long time! Joe _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Twinkies @ the RUG!
And that's not all about the Twinkies! 1) more than 500 (well, more than 497 after quality testing) Twinkies were at some point airborne during this morning's session. 2) The above figure does not count the 4 virtual Twinkies hurled at Advisory Board members in Anders Wilhem's Angry Twinkies app! Doug -- Doug Blair +1 224-558-5462 Sent from my new iPad Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 18, 2012, at 2:32 PM, Joe Martin D'Souza jdso...@shyle.net wrote: And I actually ate my first twinkie ever and Arnold got a picture of that.. Last year I was too busy throwing them around :-) -Original Message- From: Sanford, Claire Sent: Thursday, October 18, 2012 5:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Twinkies @ the RUG! LJ hid some and flung them at Misi during mid morning session! The twinkies were a flying! From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of LJ LongWing [lj.longw...@gmail.com] Sent: Thursday, October 18, 2012 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: Twinkies @ the RUG! ** We did our best, the barrage was just too heavy to deflect them all On Oct 18, 2012 9:46 AM, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** Dan, despite deployment of a human shield of 4 guys even bigger than he is, got hit with four. Rick On Oct 18, 2012 9:40 AM, Tauf Chowdhury taufc...@gmail.commailto:taufc...@gmail.com wrote: Doug M just got hit in the head with a Twinkie. Love it. LOL Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: MVP 2012 - Congratulations LJ Longwing!
Yes Congratulations LJ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, October 18, 2012 4:13 PM To: arslist@ARSLIST.ORG Subject: MVP 2012 - Congratulations LJ Longwing! ** You had it coming a long time! Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Twinkies @ the RUG!
It’s a wonder nobody aimed for the chandeliers :-) -Original Message- From: Doug Blair Sent: Thursday, October 18, 2012 6:34 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Twinkies @ the RUG! And that's not all about the Twinkies! 1) more than 500 (well, more than 497 after quality testing) Twinkies were at some point airborne during this morning's session. 2) The above figure does not count the 4 virtual Twinkies hurled at Advisory Board members in Anders Wilhem's Angry Twinkies app! Doug -- Doug Blair +1 224-558-5462 Sent from my new iPad Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 18, 2012, at 2:32 PM, Joe Martin D'Souza jdso...@shyle.net wrote: And I actually ate my first twinkie ever and Arnold got a picture of that.. Last year I was too busy throwing them around :-) -Original Message- From: Sanford, Claire Sent: Thursday, October 18, 2012 5:30 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Twinkies @ the RUG! LJ hid some and flung them at Misi during mid morning session! The twinkies were a flying! From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of LJ LongWing [lj.longw...@gmail.com] Sent: Thursday, October 18, 2012 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: Twinkies @ the RUG! ** We did our best, the barrage was just too heavy to deflect them all On Oct 18, 2012 9:46 AM, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** Dan, despite deployment of a human shield of 4 guys even bigger than he is, got hit with four. Rick On Oct 18, 2012 9:40 AM, Tauf Chowdhury taufc...@gmail.commailto:taufc...@gmail.com wrote: Doug M just got hit in the head with a Twinkie. Love it. LOL Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: MVP 2012 - Congratulations LJ Longwing!
I totally agree, LJ! Congrats, sir! Well deserved, for you! --matt From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, October 18, 2012 4:13 PM To: arslist@ARSLIST.ORG Subject: MVP 2012 - Congratulations LJ Longwing! ** You had it coming a long time! Joe _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: MVP 2012 - Congratulations LJ Longwing!
Ditto, Ditto, Ditto; Kudos LJ!!! From: Matt Reinfeldt arsl...@mattreinfeldt.com To: arslist@ARSLIST.ORG Sent: Thursday, October 18, 2012 7:05 PM Subject: Re: MVP 2012 - Congratulations LJ Longwing! ** I totally agree, LJ! Congrats, sir! Well deserved, for you! --matt From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, October 18, 2012 4:13 PM To: arslist@ARSLIST.ORG Subject: MVP 2012 - Congratulations LJ Longwing! ** You had it coming a long time! Joe _attend WWRUG12 http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: MVP 2012 - Congratulations LJ Longwing!
LJ, ya da man! (try to pronounce with a French accent ;) ~ Matt On 18 oct. 2012, at 17:46, Julie Sellers julsell...@yahoo.com wrote: ** Ditto, Ditto, Ditto; Kudos LJ!!! From: Matt Reinfeldt arsl...@mattreinfeldt.com To: arslist@ARSLIST.ORG Sent: Thursday, October 18, 2012 7:05 PM Subject: Re: MVP 2012 - Congratulations LJ Longwing! ** I totally agree, LJ! Congrats, sir! Well deserved, for you! --matt From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, October 18, 2012 4:13 PM To: arslist@ARSLIST.ORG Subject: MVP 2012 - Congratulations LJ Longwing! ** You had it coming a long time! Joe _attend WWRUG12 http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Twinkies @ the RUG!
They have sashimi sushi for dinner!! Yay!! And oysters too!! -- On Thu, Oct 18, 2012 2:30 PM PDT Sanford, Claire wrote: LJ hid some and flung them at Misi during mid morning session! The twinkies were a flying! From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of LJ LongWing [lj.longw...@gmail.com] Sent: Thursday, October 18, 2012 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: Twinkies @ the RUG! ** We did our best, the barrage was just too heavy to deflect them all On Oct 18, 2012 9:46 AM, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: ** Dan, despite deployment of a human shield of 4 guys even bigger than he is, got hit with four. Rick On Oct 18, 2012 9:40 AM, Tauf Chowdhury taufc...@gmail.commailto:taufc...@gmail.com wrote: Doug M just got hit in the head with a Twinkie. Love it. LOL Sent from my iPhone ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: MVP 2012 - Congratulations LJ Longwing!
Congrats! On Thu, Oct 18, 2012 at 5:59 PM, Matt Laurenceau matt.laurenc...@gmail.comwrote: ** LJ, ya da man! (try to pronounce with a French accent ;) ~ Matt On 18 oct. 2012, at 17:46, Julie Sellers julsell...@yahoo.com wrote: ** Ditto, Ditto, Ditto; Kudos LJ!!! *From:* Matt Reinfeldt arsl...@mattreinfeldt.com *To:* arslist@ARSLIST.ORG *Sent:* Thursday, October 18, 2012 7:05 PM *Subject:* Re: MVP 2012 - Congratulations LJ Longwing! ** I totally agree, LJ! Congrats, sir! Well deserved, for you! --matt *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe Martin D'Souza *Sent:* Thursday, October 18, 2012 4:13 PM *To:* arslist@ARSLIST.ORG *Subject:* MVP 2012 - Congratulations LJ Longwing! ** You had it coming a long time! Joe _attend WWRUG12 http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Food Fight at WWRUG 2012 ^_^
Check out this video on YouTube: http://youtu.be/jMeWh-kYmnk Well For those who missed the excitement. Thanks, Matheu, for getting hooked into that social media thing. I Would be worried about my boss seeing this, except he's here! Doug -- Doug Blair +1 224-558-5462 Sent from my iPhone5 Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
WWRUG12 - Get Over It Parody lyrics
For those that couldn't hear (or understand) the lyrics being sung at the celebration - here they are! Get Over It lyrics Songwriters: Henley, Don; Frey, Glenn Lewis; Parody by David J. Easter I read ARSList and what do I see? A lotta people cryin' for the W-A-T They point their crooked little fingers at Dev Studio They're shakin' their heads sayin' nothing but No. It doesn't do that and it doesn't do this They want to keep their Admin Tool from 1996 Get over it! Get over it! All this whinin' and cryin' and pitchin' a fit Get over it! Get over it! You say you can't develop since you switched in 7.5 But you might feel better if we keep the User Tool alive The more I think about it old Dougie was right Let's drop the support, drop it tonight You don't wanna upgrade, want your maintenance for free This ain't open source - it's B-M-C Remedy Get over it! Get over it! Read the documentation, it'll help quite a bit Get over it! Get over it! I yell at my screen every time you start a brand new poll This horse is now dead, you're out of control You think you're a rebel, I think you're a troll, yeah yeah yeah Yeah you're draggin' your feet - the future is here You might as well accept it - your path is crystal clear If you don't adapt, we won't keep you around Instead of writing workflow you'd just bring our servers down Complain about the present - you're livin' in the past So come next year to WWRUG - we'll kick your little ass! Get over it! Get over it! You need 3 extra screens to make the panels all fit? Get over it! Get over it! Get over it! Get over it! Dan will throw you off the list if you don't call it quits! Get over it! Get over it! -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this song do not necessarily reflect those of BMC Software, Inc. My voluntary participation in the Remedy Rockstar band is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG12 - Get Over It Parody lyrics
Sounds angry... Sent from my iPad On Oct 18, 2012, at 11:12 PM, Easter, David david_eas...@bmc.com wrote: ** For those that couldn’t hear (or understand) the lyrics being sung at the celebration – here they are! Get Over It lyrics Songwriters: Henley, Don; Frey, Glenn Lewis; Parody by David J. Easter I read ARSList and what do I see? A lotta people cryin’ for the W-A-T They point their crooked little fingers at Dev Studio They’re shakin’ their heads sayin’ nothing but “No”. It doesn’t do that and it doesn’t do this They want to keep their Admin Tool from 1996 Get over it! Get over it! All this whinin’ and cryin’ and pitchin’ a fit Get over it! Get over it! You say you can’t develop since you switched in 7.5 But you might feel better if we keep the User Tool alive The more I think about it old Dougie was right Let’s drop the support, drop it tonight You don’t wanna upgrade, want your maintenance for free This ain’t open source – it’s B-M-C Remedy Get over it! Get over it! Read the documentation, it’ll help quite a bit Get over it! Get over it! I yell at my screen every time you start a brand new poll This horse is now dead, you’re out of control You think you’re a rebel, I think you’re a troll, yeah yeah yeah Yeah you’re draggin’ your feet - the future is here You might as well accept it - your path is crystal clear If you don’t adapt, we won’t keep you around Instead of writing workflow you’d just bring our servers down Complain about the present - you’re livin’ in the past So come next year to WWRUG – we’ll kick your little ass! Get over it! Get over it! You need 3 extra screens to make the panels all fit? Get over it! Get over it! Get over it! Get over it! Dan will throw you off the list if you don’t call it quits! Get over it! Get over it! -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this song do not necessarily reflect those of BMC Software, Inc. My voluntary participation in the Remedy Rockstar band is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: MVP 2012 - Congratulations LJ Longwing!
Congrats, LJ. -Srini M On Fri, Oct 19, 2012 at 7:12 AM, Jason Miller jason.mil...@gmail.comwrote: ** Congrats! On Thu, Oct 18, 2012 at 5:59 PM, Matt Laurenceau matt.laurenc...@gmail.com wrote: ** LJ, ya da man! (try to pronounce with a French accent ;) ~ Matt On 18 oct. 2012, at 17:46, Julie Sellers julsell...@yahoo.com wrote: ** Ditto, Ditto, Ditto; Kudos LJ!!! *From:* Matt Reinfeldt arsl...@mattreinfeldt.com *To:* arslist@ARSLIST.ORG *Sent:* Thursday, October 18, 2012 7:05 PM *Subject:* Re: MVP 2012 - Congratulations LJ Longwing! ** I totally agree, LJ! Congrats, sir! Well deserved, for you! --matt *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe Martin D'Souza *Sent:* Thursday, October 18, 2012 4:13 PM *To:* arslist@ARSLIST.ORG *Subject:* MVP 2012 - Congratulations LJ Longwing! ** You had it coming a long time! Joe _attend WWRUG12 http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG12 - Get Over It Parody lyrics
It was all in jest. Dave On Oct 18, 2012, at 8:20 PM, Bruce Sisk siskbr...@peoplepc.com wrote: ** Sounds angry... Sent from my iPad On Oct 18, 2012, at 11:12 PM, Easter, David david_eas...@bmc.com wrote: ** For those that couldn’t hear (or understand) the lyrics being sung at the celebration – here they are! Get Over It lyrics Songwriters: Henley, Don; Frey, Glenn Lewis; Parody by David J. Easter I read ARSList and what do I see? A lotta people cryin’ for the W-A-T They point their crooked little fingers at Dev Studio They’re shakin’ their heads sayin’ nothing but “No”. It doesn’t do that and it doesn’t do this They want to keep their Admin Tool from 1996 Get over it! Get over it! All this whinin’ and cryin’ and pitchin’ a fit Get over it! Get over it! You say you can’t develop since you switched in 7.5 But you might feel better if we keep the User Tool alive The more I think about it old Dougie was right Let’s drop the support, drop it tonight You don’t wanna upgrade, want your maintenance for free This ain’t open source – it’s B-M-C Remedy Get over it! Get over it! Read the documentation, it’ll help quite a bit Get over it! Get over it! I yell at my screen every time you start a brand new poll This horse is now dead, you’re out of control You think you’re a rebel, I think you’re a troll, yeah yeah yeah Yeah you’re draggin’ your feet - the future is here You might as well accept it - your path is crystal clear If you don’t adapt, we won’t keep you around Instead of writing workflow you’d just bring our servers down Complain about the present - you’re livin’ in the past So come next year to WWRUG – we’ll kick your little ass! Get over it! Get over it! You need 3 extra screens to make the panels all fit? Get over it! Get over it! Get over it! Get over it! Dan will throw you off the list if you don’t call it quits! Get over it! Get over it! -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this song do not necessarily reflect those of BMC Software, Inc. My voluntary participation in the Remedy Rockstar band is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: MVP 2012 - Congratulations LJ Longwing!
Well deserve it L.J. Congratulations. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
