Re: Remedy archiving methods

[vaibhav wadekar]

DSO is one of the option I can suggest you for archiving data from main
server.

Regards/Vaibhav


On Thu, Nov 29, 2012 at 12:01 PM, Vishal Navale  wrote:

> **
> Hi,
>
> We want to archieve Remedy data archive. Currently Remedy have 3 years of
> data so we want to keep only last 15 months data.
>
> Setup is customized. ARS 7.5p4/ITSM 7.6/SQL2008
>
> Please let me know best way to achive this?
>
> Regards,
> Vishal
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Remedy developers in NYC

[Sabyson Fernandes]

Live in NJ, work in NYC. I know another 10 Remedy developers in and around NYC 
and they were not on this email chain.

Saby





 From: John Sundberg 
To: arslist@ARSLIST.ORG 
Sent: Wednesday, November 28, 2012 2:21 PM
Subject: Re: Remedy developers in NYC
 

**
Thanks to all…

Basically, the discussion was around how much actual ARS talent exists in NYC 
area.


-John





On Wed, Nov 28, 2012 at 12:54 PM, Joe D'Souza  wrote:

North (Central-ish) Jersey.. I have mostly worked in NY whenever I have in
>the NY / NJ area...
>
>Joe
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
>Sent: Wednesday, November 28, 2012 10:13 AM
>To: arslist@ARSLIST.ORG
>Subject: Re: EXTERNAL: Re: Remedy developers in NYC
>
>I'm in South Jersey, y'all
>
>Thank you,
>---
>John J. Reiser
>Remedy Developer/Administrator
>Senior Software Development Analyst
>Lockheed Martin - MS2
>The star that burns twice as bright burns half as long.
>Pay close attention and be illuminated by its brilliance. - paraphrased by
>me
>
>
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
>Sent: Wednesday, November 28, 2012 10:10 AM
>To: arslist@ARSLIST.ORG
>Subject: EXTERNAL: Re: Remedy developers in NYC
>
>OK - I'll throw myself into the NYC area list - Live in Eastern Pa but have
>worked in NY/NJ pretty much all my career.  With the increase of buses to
>NYC it's not a terrible commute.  I must put in the caveat though that I'm
>currently working in the Northern Virginia / DC area, but still call Eastern
>Pa home.
>
>
>
>- Original Message -
>From: "Mohamed Abdelaziz" 
>To: arslist@ARSLIST.ORG
>Sent: Wednesday, November 28, 2012 9:51:51 AM
>Subject: Re: Remedy developers in NYC
>
>Another one over here in NJ, too.
>
>
>
>-Original Message-
>From: Samuel J Albury III [mailto:sjalb...@dne-llc.com]
>Sent: Tuesday, November 27, 2012 12:43 PM
>Subject: Re: Remedy developers in NYC
>
>As a native New Yorker I wonder if you are counting Jersey. I can think of
>about 4 Developers in the NYC area. One is in New Jersey.
>
>
>___
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
>www.wwrug12.com ARSList: "Where the Answers Are"
>
>
>___
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
>www.wwrug12.com ARSList: "Where the Answers Are"
>
>
>___
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
>www.wwrug12.com ARSList: "Where the Answers Are"
>
>
>___
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>
>___
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>


-- 
John SundbergKinetic Data, Inc."Your Business. Your Process."

Save The Date! Second Annual KEG (Kinetic Enthusiasts Group)
Feb. 25th - March 1st in Denver, CO. For more information click here - KEG

651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com 



_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Baffled by outgoiong email

[Martinez, Marcelo A]

I've always had to restart the EE after a config change to the mailboxes. In 
7.1 and 7.6.04.

Marcelo


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug
Sent: Thursday, November 29, 2012 2:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffled by outgoiong email

**
Hey Mark, things are well, hope they are with you. I have always found if in 
doubt restart the email engine :)

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, November 29, 2012 1:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffled by outgoiong email

**
Hi Doug,

Been a while, hope you are doing well. Why would I need to restart the email 
engine? I have the com.bmc.arsys.emaildaemon.serverName.Interval=30 In the 
EmailDaemon.properties. Doesn't that refresh from the setting in the Mailbox 
config?

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Tanner, Doug
Sent: Thursday, November 29, 2012 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffled by outgoiong email

**
Mark,
Not sure what missing, but one very quick fix, is custom filter 
low execution order (0-10) that on a submit (outgoing) set send message to no 
and go to 1000
(Another thought, since you disabled the mailbox, did you restart the email 
engine?)
Doug

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, November 29, 2012 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Baffled by outgoiong email

**
Hi All,

Currently working on a OOB ITSM 7.6.04 implementation don't want to allow 
outgoing email while users are getting familiar with it. I have disabled the 
mailbox and all of the OOB notifications. Each day I go onto the ARS Email 
Messages form and do a 'Create Date' > $DATE$ search on outgoing mail, there 
are emails listed that Send Message: Sent and Date Sent: a date.

Really don't want to turn off the email engine if I don't have to do so. What 
am I missing?

Thanks
Mark


Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360



This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_



This email is subject to certain disclaimers, which may be reviewed via the 
following link. http://compass-usa.com/Pages/Disclaimer.aspx
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_



This email is subject to certain disclaimers, which may be reviewed via the 
following link. http://compass-usa.com/Pages/Disclaimer.aspx
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: BMC Support/EOL

[Jason Miller]

I absolutely agree with that.  That is why it is taking us so longer.  We
are coming from Help Desk 6, custom CM / Asset (as of yesterday AR 7.6.04
SP4 from 7.5 p1).  Translating the apps into ITSM has been a bit of a chore
people wise, politically, procedurally, financially.


On Thu, Nov 29, 2012 at 1:25 PM, Patrick Zandi  wrote:

> **
> I think that depends on your hardware and business strategy coupled with
> customer support.  Going from 5 to 8 is like going from a packer to a hummer
>
> Sent from my iPhone
>
> On Nov 29, 2012, at 16:15, Jason Miller  wrote:
>
> ** I am very comfortable with v8.  I am building a new ITSM 8 environment
> that we'll hopefully go live with (it seems we build more environments that
> don't get used i.e.ITSM 7.5, ITSM 7.6.04).  We keep building the latest
> and greatest waiting for the time our IT dept is ready to use some of it.
>  Maybe subconsciously that is why I am ok with the latest, because I deep
> down I know our new 8 environment won't get used :)
>
> Jason
>
>
> On Thu, Nov 29, 2012 at 9:25 AM, John Sundberg <
> john.sundb...@kineticdata.com> wrote:
>
>> ** General question…
>>
>> What would you rather be running?
>>
>> An unsupported version that you have used successfully for 5+ years?
>> or
>> A supported version of the "latest" version?
>>
>>
>> -John
>>
>>
>>
>>
>> On Thu, Nov 29, 2012 at 11:06 AM, Longwing, LJ CTR MDA/IC <
>> lj.longwing@mda.mil> wrote:
>>
>>> Matthew,
>>> Going out of support can have many impacts.  Depending on what your
>>> corporate direction is, and the criticality of your system, your company
>>> may have a policy that you MUST be up to date on patches/versions of
>>> software if for no other reason than security.  They typically seem to want
>>> someone to escalate an issue to if a problem exists that is causing an
>>> outage.  Neither of these would be possible if you stay on your current
>>> version beyond the EOL.
>>>
>>> Outside of that aspect of it, 7.5 was a stable version in general, and
>>> isn't prone to crashing on a regular basis, so if you drop out of support,
>>> then you aren't likely to have a system just dying on you regularily.
>>>
>>> On a separate note though, BMC in the past has required you to basically
>>> 'pay back rent' when you stop support, and then re-start at a later
>>> date...so the general 'savings' don't end up materializing if that is the
>>> thought behind potentially dropping support.
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList) [mailto:
>>> arslist@ARSLIST.ORG] On Behalf Of Moellmer, Matthew
>>> Sent: Thursday, November 29, 2012 10:01 AM
>>> To: arslist@ARSLIST.ORG
>>> Subject: BMC Support/EOL
>>>
>>> **
>>>
>>> Hello all,
>>>
>>>
>>>
>>> I don't post a lot here but I do read a lot. Currently we are on version
>>> 7.5 which is scheduled for end of life 2nd qtr. 2013 I think. While trying
>>> to get a project moving and get the system upgraded I have found that we
>>> may not be given/granted all of the tools we need to make the move
>>> successfully. With that being said, has anyone dealt with BMC and falling
>>> out of support completely? This is something I haven't had to deal with in
>>> the past and if it comes down to it I am just wondering if any other
>>> customers have had to deal with this and what to expect. I am already
>>> working with BMC on this, so I am just looking for an outside opinion from
>>> others that may have dealt with this.
>>>
>>>
>>>
>>> Matthew Moellmer
>>>
>>>
>>>
>>> This e-mail transmission contains information that is confidential and
>>> may be privileged.
>>> It is intended only for the addressee(s) named above. If you receive
>>> this e-mail in error, please do not read, copy or disseminate it in any
>>> manner.  If you are not the intended recipient, any disclosure, copying,
>>> distribution or use of the contents of this information is prohibited.
>>> Please reply to the message immediately by informing the sender that the
>>> message was misdirected. After replying, please erase it from your computer
>>> system. Your assistance in correcting this error is appreciated.
>>>
>>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>>
>>>
>>> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>>>
>>
>>
>>
>> --
>>
>> *John Sundberg*
>> Kinetic Data, Inc.
>> "Your Business. Your Process."
>>
>> *Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group)
>> Feb. 25th - March 1st in Denver, CO. For more information click here -
>> KEG 
>>
>> 651-556-0930 I john.sundb...@kineticdata.com
>>  www.kineticdata.com I community.kineticdata.com
>>
>>
>>
>>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG12 

SRM

[Koyb P. Liabt]

Please reply if  interested.  Job starts 1/7/13 in northern NJ.  C2C, W2,  
1099
*   Knowledge of  Remedy v8  
*   Extensive  Knowledge of SRM model.  
*   Ability to  create forms.  
*   Import  data/Create web-services to push data to other systems (CA 
Clarity), pull  data from LDAP’s and other types of sources.  
*   Ability to  create SLA’s  
*   Add approvers  and their proper workflows
*   Good communication  skills  
*   Ability to  collect requirements from application owners to 
automate their request  processes  
*   Ability to  document those requirements into standard documents and 
format  
*   Ability to  interface with the Remedy support team/server support 
team who keeps the  application running
*   Ability to provide  training and overviews to the teams on the use 
of SRM  
*   Administration   
*   Ability to add  users to Remedy  
*   Ability to  create fulfillment teams in Remedy  
*   Ability to add  form items, such as pull down values
*   Reporting   
*   Knowledge of  reporting tool in remedy and the ability to create 
custom reports and those  canned reports to be used by the teams

Tom

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Opening: Remedy Developer w/SRM (Fairfax, VA) – DOD Secret Clearance Req. – Funded Opportunity - Work with a Great Team!!!

[Stacey Trammel]

Hello All, 

Windward, a Service-Centric IT firm known for strategically helping our clients 
develop and implement highly efficient technology solutions, seeks an ITSM 
Consultant/Remedy Developer in Fairfax, VA: 
https://ch.tbe.taleo.net/CH16/ats/careers/requisition.jsp?org=WINDWARDITS&cws=1&rid=373.
 

The ideal candidate will have experience around analysis and design using BMC 
ITSM Suite (7.6.04) specifically Service Request Management in a Java and XML 
based environment.
 
**Must have a DOD Secret Clearance.** 

**This is a funded opportunity**

Contact me for more details! 

Stacey Trammel 
Technical Recruiter 
Windward IT Solutions
Phone: 703-812-0119
stram...@windwardits.com
http://www.linkedin.com/in/staceywebb
2300 Corporate Park Drive, Suite 400
Herndon, Virginia 20171

** 
Visit Windward’s Careers Page to view all of our job opportunities: 
http://sj.tbe.taleo.net/SJ6/ats/careers/jobSearch.jsp?org=WINDWARDITS&cws=1
Website: www.windwardits.com
**Follow us on Twitter: http://twitter.com/windwardcareers AND 
http://twitter.com/windwardits
LinkedIn: http://www.linkedin.com/company/15364

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: BMC Support/EOL

[Patrick Zandi]

I think that depends on your hardware and business strategy coupled with 
customer support.  Going from 5 to 8 is like going from a packer to a hummer

Sent from my iPhone

On Nov 29, 2012, at 16:15, Jason Miller  wrote:

> ** I am very comfortable with v8.  I am building a new ITSM 8 environment 
> that we'll hopefully go live with (it seems we build more environments that 
> don't get used i.e.ITSM 7.5, ITSM 7.6.04).  We keep building the latest and 
> greatest waiting for the time our IT dept is ready to use some of it.  Maybe 
> subconsciously that is why I am ok with the latest, because I deep down I 
> know our new 8 environment won't get used :)
> 
> Jason
> 
> 
> On Thu, Nov 29, 2012 at 9:25 AM, John Sundberg 
>  wrote:
> ** General question…
> 
> What would you rather be running?
> 
> An unsupported version that you have used successfully for 5+ years?
> or
> A supported version of the "latest" version?
> 
> 
> -John
> 
> 
> 
> 
> On Thu, Nov 29, 2012 at 11:06 AM, Longwing, LJ CTR MDA/IC 
>  wrote:
> Matthew,
> Going out of support can have many impacts.  Depending on what your corporate 
> direction is, and the criticality of your system, your company may have a 
> policy that you MUST be up to date on patches/versions of software if for no 
> other reason than security.  They typically seem to want someone to escalate 
> an issue to if a problem exists that is causing an outage.  Neither of these 
> would be possible if you stay on your current version beyond the EOL.
> 
> Outside of that aspect of it, 7.5 was a stable version in general, and isn't 
> prone to crashing on a regular basis, so if you drop out of support, then you 
> aren't likely to have a system just dying on you regularily.
> 
> On a separate note though, BMC in the past has required you to basically 'pay 
> back rent' when you stop support, and then re-start at a later date...so the 
> general 'savings' don't end up materializing if that is the thought behind 
> potentially dropping support.
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Moellmer, Matthew
> Sent: Thursday, November 29, 2012 10:01 AM
> To: arslist@ARSLIST.ORG
> Subject: BMC Support/EOL
> 
> **
> 
> Hello all,
> 
> 
> 
> I don't post a lot here but I do read a lot. Currently we are on version 7.5 
> which is scheduled for end of life 2nd qtr. 2013 I think. While trying to get 
> a project moving and get the system upgraded I have found that we may not be 
> given/granted all of the tools we need to make the move successfully. With 
> that being said, has anyone dealt with BMC and falling out of support 
> completely? This is something I haven't had to deal with in the past and if 
> it comes down to it I am just wondering if any other customers have had to 
> deal with this and what to expect. I am already working with BMC on this, so 
> I am just looking for an outside opinion from others that may have dealt with 
> this.
> 
> 
> 
> Matthew Moellmer
> 
> 
> 
> This e-mail transmission contains information that is confidential and may be 
> privileged.
> It is intended only for the addressee(s) named above. If you receive this 
> e-mail in error, please do not read, copy or disseminate it in any manner.  
> If you are not the intended recipient, any disclosure, copying, distribution 
> or use of the contents of this information is prohibited. Please reply to the 
> message immediately by informing the sender that the message was misdirected. 
> After replying, please erase it from your computer system. Your assistance in 
> correcting this error is appreciated.
> 
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
> 
> 
> 
> -- 
> John Sundberg
> 
> Kinetic Data, Inc.
> "Your Business. Your Process."
> 
> Save The Date! Second Annual KEG (Kinetic Enthusiasts Group)
> Feb. 25th - March 1st in Denver, CO. For more information click here - KEG
> 
> 651-556-0930 I john.sundb...@kineticdata.com 
> www.kineticdata.com I community.kineticdata.com 
> 
> 
> 
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
> _attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: sizing requirements 8.0 -- how to get

[Jason Miller]

Try adding a comment to the page.  The tech writers have been keeping an
eye on the comments.

Jason


On Thu, Nov 29, 2012 at 11:54 AM, patrick zandi  wrote:

> ** https://docs.bmc.com/docs/display/public/ars8000/Hardware+requirements
>
> shows the following lovely statement..
>
>  Hardware requirements
> *Unable to render {include} Couldn't find a space with key: ac81*
>
> HUH???  .. anyone help..
>
>
> --
> Patrick Zandi
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: BMC Support/EOL

[Jason Miller]

I am very comfortable with v8.  I am building a new ITSM 8 environment that
we'll hopefully go live with (it seems we build more environments that
don't get used i.e.ITSM 7.5, ITSM 7.6.04).  We keep building the latest and
greatest waiting for the time our IT dept is ready to use some of it.
 Maybe subconsciously that is why I am ok with the latest, because I deep
down I know our new 8 environment won't get used :)

Jason


On Thu, Nov 29, 2012 at 9:25 AM, John Sundberg <
john.sundb...@kineticdata.com> wrote:

> ** General question…
>
> What would you rather be running?
>
> An unsupported version that you have used successfully for 5+ years?
> or
> A supported version of the "latest" version?
>
>
> -John
>
>
>
>
> On Thu, Nov 29, 2012 at 11:06 AM, Longwing, LJ CTR MDA/IC <
> lj.longwing@mda.mil> wrote:
>
>> Matthew,
>> Going out of support can have many impacts.  Depending on what your
>> corporate direction is, and the criticality of your system, your company
>> may have a policy that you MUST be up to date on patches/versions of
>> software if for no other reason than security.  They typically seem to want
>> someone to escalate an issue to if a problem exists that is causing an
>> outage.  Neither of these would be possible if you stay on your current
>> version beyond the EOL.
>>
>> Outside of that aspect of it, 7.5 was a stable version in general, and
>> isn't prone to crashing on a regular basis, so if you drop out of support,
>> then you aren't likely to have a system just dying on you regularily.
>>
>> On a separate note though, BMC in the past has required you to basically
>> 'pay back rent' when you stop support, and then re-start at a later
>> date...so the general 'savings' don't end up materializing if that is the
>> thought behind potentially dropping support.
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of Moellmer, Matthew
>> Sent: Thursday, November 29, 2012 10:01 AM
>> To: arslist@ARSLIST.ORG
>> Subject: BMC Support/EOL
>>
>> **
>>
>> Hello all,
>>
>>
>>
>> I don't post a lot here but I do read a lot. Currently we are on version
>> 7.5 which is scheduled for end of life 2nd qtr. 2013 I think. While trying
>> to get a project moving and get the system upgraded I have found that we
>> may not be given/granted all of the tools we need to make the move
>> successfully. With that being said, has anyone dealt with BMC and falling
>> out of support completely? This is something I haven't had to deal with in
>> the past and if it comes down to it I am just wondering if any other
>> customers have had to deal with this and what to expect. I am already
>> working with BMC on this, so I am just looking for an outside opinion from
>> others that may have dealt with this.
>>
>>
>>
>> Matthew Moellmer
>>
>>
>>
>> This e-mail transmission contains information that is confidential and
>> may be privileged.
>> It is intended only for the addressee(s) named above. If you receive this
>> e-mail in error, please do not read, copy or disseminate it in any manner.
>>  If you are not the intended recipient, any disclosure, copying,
>> distribution or use of the contents of this information is prohibited.
>> Please reply to the message immediately by informing the sender that the
>> message was misdirected. After replying, please erase it from your computer
>> system. Your assistance in correcting this error is appreciated.
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>>
>
>
>
> --
>
> *John Sundberg*
> Kinetic Data, Inc.
> "Your Business. Your Process."
>
> *Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group)
> Feb. 25th - March 1st in Denver, CO. For more information click here - 
> KEG
>
> 651-556-0930 I john.sundb...@kineticdata.com
>  www.kineticdata.com I community.kineticdata.com
>
>
>
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: BMC Support/EOL

[Jason Miller]

I don't think they are considering dropping support but are worried their
current version will not be supported before they are ready to upgrade.

Jason


On Thu, Nov 29, 2012 at 10:56 AM, Jlbess  wrote:

> **
> I've worked in a few places that have cancelled support. Not a big deal
> except if your NIC dies and you have to replace it. For VMs, make sure you
> have a custom MAC and for physical machines, there are Mac spoofing apps
> that will let  you put in your old address.
>
> Last time I checked, if you want to renew support within 2 years, you have
> to back pay. After 2 years you have to rebuy the apps. I know columnIT
> provides alternative support, if you need to renew down the road, compare
> the cost with them.
>
> Bottom line, if you don't use support and have no plans to upgrade in the
> next 5 years, you can save some money.
>
> Jason
>
>
>
> On Nov 29, 2012, at 12:25 PM, John Sundberg 
> wrote:
>
> ** General question…
>
> What would you rather be running?
>
> An unsupported version that you have used successfully for 5+ years?
> or
> A supported version of the "latest" version?
>
>
> -John
>
>
>
>
> On Thu, Nov 29, 2012 at 11:06 AM, Longwing, LJ CTR MDA/IC <
> lj.longwing@mda.mil> wrote:
>
>> Matthew,
>> Going out of support can have many impacts.  Depending on what your
>> corporate direction is, and the criticality of your system, your company
>> may have a policy that you MUST be up to date on patches/versions of
>> software if for no other reason than security.  They typically seem to want
>> someone to escalate an issue to if a problem exists that is causing an
>> outage.  Neither of these would be possible if you stay on your current
>> version beyond the EOL.
>>
>> Outside of that aspect of it, 7.5 was a stable version in general, and
>> isn't prone to crashing on a regular basis, so if you drop out of support,
>> then you aren't likely to have a system just dying on you regularily.
>>
>> On a separate note though, BMC in the past has required you to basically
>> 'pay back rent' when you stop support, and then re-start at a later
>> date...so the general 'savings' don't end up materializing if that is the
>> thought behind potentially dropping support.
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of Moellmer, Matthew
>> Sent: Thursday, November 29, 2012 10:01 AM
>> To: arslist@ARSLIST.ORG
>> Subject: BMC Support/EOL
>>
>> **
>>
>> Hello all,
>>
>>
>>
>> I don't post a lot here but I do read a lot. Currently we are on version
>> 7.5 which is scheduled for end of life 2nd qtr. 2013 I think. While trying
>> to get a project moving and get the system upgraded I have found that we
>> may not be given/granted all of the tools we need to make the move
>> successfully. With that being said, has anyone dealt with BMC and falling
>> out of support completely? This is something I haven't had to deal with in
>> the past and if it comes down to it I am just wondering if any other
>> customers have had to deal with this and what to expect. I am already
>> working with BMC on this, so I am just looking for an outside opinion from
>> others that may have dealt with this.
>>
>>
>>
>> Matthew Moellmer
>>
>>
>>
>> This e-mail transmission contains information that is confidential and
>> may be privileged.
>> It is intended only for the addressee(s) named above. If you receive this
>> e-mail in error, please do not read, copy or disseminate it in any manner.
>>  If you are not the intended recipient, any disclosure, copying,
>> distribution or use of the contents of this information is prohibited.
>> Please reply to the message immediately by informing the sender that the
>> message was misdirected. After replying, please erase it from your computer
>> system. Your assistance in correcting this error is appreciated.
>>
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>>
>
>
>
> --
>
> *John Sundberg*
> Kinetic Data, Inc.
> "Your Business. Your Process."
>
> *Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group)
> Feb. 25th - March 1st in Denver, CO. For more information click here - 
> KEG
>
> 651-556-0930 I john.sundb...@kineticdata.com
>  www.kineticdata.com I community.kineticdata.com
>
>
>
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Baffled by outgoiong email

[Pruitt, Christopher (Bank of America Account)]

We wrote two scripts to stop and start the AR Email service.  We discovered 
that after setting the Email configuration Status to Disabled the emails were 
still going out so we wrote a script that runs the following command to stop 
the AR Email process on the server.

$REMEDY_DIR/AREmail/$HOST/emaild.sh stop

This would force it to read the current AR Email Configuration setting since 
the Status was Disabled the emails were stopped from being sent out. We then 
wrote another script that starts the AR Email after we set the Status to 
Enabled. That script contains

$REMEDY_DIR/AREmail/$HOST/emaild.sh start

This restarted the AREmail process and causes it to read the current AR Email 
Configuration setting and then start sending out the email messages again.

Christopher Pruitt
Business Consulting III
Remedy Developer
BMC Certified Administrator: BMC Remedy AR System 7.6.04
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com
[HP_logo]


Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
e-mail by mistake.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kapil Banwari
Sent: Thursday, November 29, 2012 2:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffled by outgoiong email

**
Hi Mark,

After disabling the mailbox, ideally it should stop all the notifications, but 
after disabling the mailbox, make sure you restart the email engine. The 
interval value in emaildaemon.properties file is in Minutes, and the default 
value is 30 minutes, but after 30 minutes, it takes care of restarting the EE 
thread if thread has died for some reason. Not sure it is going to check if any 
mailbox is enabled or disabled. So it is good to restart EE after disabling the 
mailbox.

hope this helps.

Regards
Kapil.



On Thu, Nov 29, 2012 at 10:28 PM, Brittain, Mark 
mailto:mbritt...@navisite.com>> wrote:
**
Hi All,

Currently working on a OOB ITSM 7.6.04 implementation don't want to allow 
outgoing email while users are getting familiar with it. I have disabled the 
mailbox and all of the OOB notifications. Each day I go onto the ARS Email 
Messages form and do a 'Create Date' > $DATE$ search on outgoing mail, there 
are emails listed that Send Message: Sent and Date Sent: a date.

Really don't want to turn off the email engine if I don't have to do so. What 
am I missing?

Thanks
Mark


Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360



This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
<>

Re: Baffled by outgoiong email

[Kapil Banwari]

Hi Mark,

After disabling the mailbox, ideally it should stop all the notifications,
but after disabling the mailbox, make sure you restart the email engine.
The interval value in emaildaemon.properties file is in Minutes, and the
default value is 30 minutes, but after 30 minutes, it takes care of
restarting the EE thread if thread has died for some reason. Not sure it is
going to check if any mailbox is enabled or disabled. So it is good to
restart EE after disabling the mailbox.

hope this helps.

Regards
Kapil.




On Thu, Nov 29, 2012 at 10:28 PM, Brittain, Mark wrote:

> **
>
> Hi All,
>
> ** **
>
> Currently working on a OOB ITSM 7.6.04 implementation don’t want to allow
> outgoing email while users are getting familiar with it. I have disabled
> the mailbox and all of the OOB notifications. Each day I go onto the ARS
> Email Messages form and do a ‘Create Date’ > $DATE$ search on outgoing
> mail, there are emails listed that Send Message: Sent and Date Sent: a date.
> 
>
> ** **
>
> Really don’t want to turn off the email engine if I don’t have to do so.
> What am I missing?
>
> ** **
>
> Thanks
>
> Mark
>
> ** **
>
> ** **
>
> *Mark Brittain*
>
> Remedy Developer
>
> ITILv3 Foundation
>
> *NaviSite – **A Time Warner Cable Company*
>
> mbritt...@navisite.com
>
> Office: 315-453-2912 x5335
>
> Mobile: 315-882.5360
>
> ** **
>
> --
> This e-mail is the property of NaviSite, Inc. It is intended only for the
> person or entity to which it is addressed and may contain information that
> is privileged, confidential, or otherwise protected from disclosure.
> Distribution or copying of this e-mail, or the information contained
> herein, to anyone other than the intended recipient is prohibited.
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Baffled by outgoiong email

[Tanner, Doug]

Hey Mark, things are well, hope they are with you. I have always found if in 
doubt restart the email engine :)

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, November 29, 2012 1:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffled by outgoiong email

**
Hi Doug,

Been a while, hope you are doing well. Why would I need to restart the email 
engine? I have the com.bmc.arsys.emaildaemon.serverName.Interval=30 In the 
EmailDaemon.properties. Doesn't that refresh from the setting in the Mailbox 
config?

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Tanner, Doug
Sent: Thursday, November 29, 2012 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffled by outgoiong email

**
Mark,
Not sure what missing, but one very quick fix, is custom filter 
low execution order (0-10) that on a submit (outgoing) set send message to no 
and go to 1000
(Another thought, since you disabled the mailbox, did you restart the email 
engine?)
Doug

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, November 29, 2012 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Baffled by outgoiong email

**
Hi All,

Currently working on a OOB ITSM 7.6.04 implementation don't want to allow 
outgoing email while users are getting familiar with it. I have disabled the 
mailbox and all of the OOB notifications. Each day I go onto the ARS Email 
Messages form and do a 'Create Date' > $DATE$ search on outgoing mail, there 
are emails listed that Send Message: Sent and Date Sent: a date.

Really don't want to turn off the email engine if I don't have to do so. What 
am I missing?

Thanks
Mark


Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360



This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_



This email is subject to certain disclaimers, which may be reviewed via the 
following link. http://compass-usa.com/Pages/Disclaimer.aspx
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_




This email is subject to certain disclaimers, which may be reviewed via the 
following link. http://compass-usa.com/Pages/Disclaimer.aspx


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Remedy archiving methods

[Vishal Navale]

Hi,

We want to archieve Remedy data archive. Currently Remedy have 3 years of
data so we want to keep only last 15 months data.

Setup is customized. ARS 7.5p4/ITSM 7.6/SQL2008

Please let me know best way to achive this?

Regards,
Vishal

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

sizing requirements 8.0 -- how to get

[patrick zandi]

https://docs.bmc.com/docs/display/public/ars8000/Hardware+requirements

shows the following lovely statement..

 Hardware requirements
*Unable to render {include} Couldn't find a space with key: ac81*

HUH???  .. anyone help..


-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: BMC Support/EOL

[Jlbess]

I've worked in a few places that have cancelled support. Not a big deal except 
if your NIC dies and you have to replace it. For VMs, make sure you have a 
custom MAC and for physical machines, there are Mac spoofing apps that will let 
 you put in your old address.

Last time I checked, if you want to renew support within 2 years, you have to 
back pay. After 2 years you have to rebuy the apps. I know columnIT provides 
alternative support, if you need to renew down the road, compare the cost with 
them.

Bottom line, if you don't use support and have no plans to upgrade in the next 
5 years, you can save some money.

Jason



On Nov 29, 2012, at 12:25 PM, John Sundberg  
wrote:

> ** General question…
> 
> What would you rather be running?
> 
> An unsupported version that you have used successfully for 5+ years?
> or
> A supported version of the "latest" version?
> 
> 
> -John
> 
> 
> 
> 
> On Thu, Nov 29, 2012 at 11:06 AM, Longwing, LJ CTR MDA/IC 
>  wrote:
>> Matthew,
>> Going out of support can have many impacts.  Depending on what your 
>> corporate direction is, and the criticality of your system, your company may 
>> have a policy that you MUST be up to date on patches/versions of software if 
>> for no other reason than security.  They typically seem to want someone to 
>> escalate an issue to if a problem exists that is causing an outage.  Neither 
>> of these would be possible if you stay on your current version beyond the 
>> EOL.
>> 
>> Outside of that aspect of it, 7.5 was a stable version in general, and isn't 
>> prone to crashing on a regular basis, so if you drop out of support, then 
>> you aren't likely to have a system just dying on you regularily.
>> 
>> On a separate note though, BMC in the past has required you to basically 
>> 'pay back rent' when you stop support, and then re-start at a later 
>> date...so the general 'savings' don't end up materializing if that is the 
>> thought behind potentially dropping support.
>> 
>> -Original Message-
>> From: Action Request System discussion list(ARSList) 
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Moellmer, Matthew
>> Sent: Thursday, November 29, 2012 10:01 AM
>> To: arslist@ARSLIST.ORG
>> Subject: BMC Support/EOL
>> 
>> **
>> 
>> Hello all,
>> 
>> 
>> 
>> I don't post a lot here but I do read a lot. Currently we are on version 7.5 
>> which is scheduled for end of life 2nd qtr. 2013 I think. While trying to 
>> get a project moving and get the system upgraded I have found that we may 
>> not be given/granted all of the tools we need to make the move successfully. 
>> With that being said, has anyone dealt with BMC and falling out of support 
>> completely? This is something I haven't had to deal with in the past and if 
>> it comes down to it I am just wondering if any other customers have had to 
>> deal with this and what to expect. I am already working with BMC on this, so 
>> I am just looking for an outside opinion from others that may have dealt 
>> with this.
>> 
>> 
>> 
>> Matthew Moellmer
>> 
>> 
>> 
>> This e-mail transmission contains information that is confidential and may 
>> be privileged.
>> It is intended only for the addressee(s) named above. If you receive this 
>> e-mail in error, please do not read, copy or disseminate it in any manner.  
>> If you are not the intended recipient, any disclosure, copying, distribution 
>> or use of the contents of this information is prohibited. Please reply to 
>> the message immediately by informing the sender that the message was 
>> misdirected. After replying, please erase it from your computer system. Your 
>> assistance in correcting this error is appreciated.
>> 
>> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
> 
> 
> 
> -- 
> John Sundberg
> 
> Kinetic Data, Inc.
> "Your Business. Your Process."
> 
> Save The Date! Second Annual KEG (Kinetic Enthusiasts Group)
> Feb. 25th - March 1st in Denver, CO. For more information click here - KEG
> 
> 651-556-0930 I john.sundb...@kineticdata.com 
> www.kineticdata.com I community.kineticdata.com 
> 
> 
> 
> _attend WWRUG12 www.wwrug.com  ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: BMC Support/EOL

[Easter, David]

End-of-Support for ITSM / AR System 7.6.03 is 16th Jan 2014.  It is currently 
in limited support.

-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rackley, James
Sent: Thursday, November 29, 2012 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support/EOL

Anyone know what the EOL is for 7.6.03? It came up in a meeting yesterday and I 
had no answer.

v/r,
Jim

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Thursday, November 29, 2012 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support/EOL

Matthew,
Going out of support can have many impacts.  Depending on what your corporate 
direction is, and the criticality of your system, your company may have a 
policy that you MUST be up to date on patches/versions of software if for no 
other reason than security.  They typically seem to want someone to escalate an 
issue to if a problem exists that is causing an outage.  Neither of these would 
be possible if you stay on your current version beyond the EOL.

Outside of that aspect of it, 7.5 was a stable version in general, and isn't 
prone to crashing on a regular basis, so if you drop out of support, then you 
aren't likely to have a system just dying on you regularily.

On a separate note though, BMC in the past has required you to basically 'pay 
back rent' when you stop support, and then re-start at a later date...so the 
general 'savings' don't end up materializing if that is the thought behind 
potentially dropping support.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Moellmer, Matthew
Sent: Thursday, November 29, 2012 10:01 AM
To: arslist@ARSLIST.ORG
Subject: BMC Support/EOL

** 

Hello all, 

 

I don't post a lot here but I do read a lot. Currently we are on version 7.5 
which is scheduled for end of life 2nd qtr. 2013 I think. While trying to get a 
project moving and get the system upgraded I have found that we may not be 
given/granted all of the tools we need to make the move successfully. With that 
being said, has anyone dealt with BMC and falling out of support completely? 
This is something I haven't had to deal with in the past and if it comes down 
to it I am just wondering if any other customers have had to deal with this and 
what to expect. I am already working with BMC on this, so I am just looking for 
an outside opinion from others that may have dealt with this. 

 

Matthew Moellmer

 

This e-mail transmission contains information that is confidential and may be 
privileged.
It is intended only for the addressee(s) named above. If you receive this 
e-mail in error, please do not read, copy or disseminate it in any manner.  If 
you are not the intended recipient, any disclosure, copying, distribution or 
use of the contents of this information is prohibited. Please reply to the 
message immediately by informing the sender that the message was misdirected. 
After replying, please erase it from your computer system. Your assistance in 
correcting this error is appreciated.

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Baffled by outgoiong email

[Brittain, Mark]

Hi Doug,

Been a while, hope you are doing well. Why would I need to restart the email 
engine? I have the com.bmc.arsys.emaildaemon.serverName.Interval=30 In the 
EmailDaemon.properties. Doesn't that refresh from the setting in the Mailbox 
config?

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug
Sent: Thursday, November 29, 2012 12:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Baffled by outgoiong email

**
Mark,
Not sure what missing, but one very quick fix, is custom filter 
low execution order (0-10) that on a submit (outgoing) set send message to no 
and go to 1000
(Another thought, since you disabled the mailbox, did you restart the email 
engine?)
Doug

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, November 29, 2012 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Baffled by outgoiong email

**
Hi All,

Currently working on a OOB ITSM 7.6.04 implementation don't want to allow 
outgoing email while users are getting familiar with it. I have disabled the 
mailbox and all of the OOB notifications. Each day I go onto the ARS Email 
Messages form and do a 'Create Date' > $DATE$ search on outgoing mail, there 
are emails listed that Send Message: Sent and Date Sent: a date.

Really don't want to turn off the email engine if I don't have to do so. What 
am I missing?

Thanks
Mark


Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360



This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_



This email is subject to certain disclaimers, which may be reviewed via the 
following link. http://compass-usa.com/Pages/Disclaimer.aspx
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Baffled by outgoiong email

[Tanner, Doug]

Mark,
Not sure what missing, but one very quick fix, is custom filter 
low execution order (0-10) that on a submit (outgoing) set send message to no 
and go to 1000
(Another thought, since you disabled the mailbox, did you restart the email 
engine?)
Doug

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, November 29, 2012 11:58 AM
To: arslist@ARSLIST.ORG
Subject: Baffled by outgoiong email

**
Hi All,

Currently working on a OOB ITSM 7.6.04 implementation don't want to allow 
outgoing email while users are getting familiar with it. I have disabled the 
mailbox and all of the OOB notifications. Each day I go onto the ARS Email 
Messages form and do a 'Create Date' > $DATE$ search on outgoing mail, there 
are emails listed that Send Message: Sent and Date Sent: a date.

Really don't want to turn off the email engine if I don't have to do so. What 
am I missing?

Thanks
Mark


Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360



This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_




This email is subject to certain disclaimers, which may be reviewed via the 
following link. http://compass-usa.com/Pages/Disclaimer.aspx


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: BMC Support/EOL

[patrick zandi]

I know people still on 5.12.. lol..
at most it is best effort.. but don't count on much.. but as you move up
the stack, it gets better
but no fixes to bugs will be presented of engineering dollars go into it..
At least that is what the approach used to be.. Corp speaking..
I am sure we will get Dave to post the technical definitive..

On Thu, Nov 29, 2012 at 12:01 PM, Moellmer, Matthew  wrote:

> **
>
> Hello all, 
>
> ** **
>
> I don’t post a lot here but I do read a lot. Currently we are on version
> 7.5 which is scheduled for end of life 2nd qtr. 2013 I think. While
> trying to get a project moving and get the system upgraded I have found
> that we may not be given/granted all of the tools we need to make the move
> successfully. With that being said, has anyone dealt with BMC and falling
> out of support completely? This is something I haven’t had to deal with in
> the past and if it comes down to it I am just wondering if any other
> customers have had to deal with this and what to expect. I am already
> working with BMC on this, so I am just looking for an outside opinion from
> others that may have dealt with this. 
>
> ** **
>
> *Matthew Moellmer*
>
> ** **
>
> This e-mail transmission contains information that is confidential and may
> be privileged.
> It is intended only for the addressee(s) named above. If you receive this
> e-mail in error,
> please do not read, copy or disseminate it in any manner.  If you are not
> the intended
> recipient, any disclosure, copying, distribution or use of the contents of
> this information
> is prohibited. Please reply to the message immediately by informing the
> sender that the
> message was misdirected. After replying, please erase it from your
> computer system. Your
> assistance in correcting this error is appreciated.
>
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: BMC Support/EOL

[Kulkarni, Vikrant]

It would also depend if you want to leverage the new features introduced in the 
new version or if you don't want them in your system.
It is a tricky one..

-Vikrant 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rackley, James
Sent: Thursday, November 29, 2012 11:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support/EOL

Anyone know what the EOL is for 7.6.03? It came up in a meeting yesterday and I 
had no answer.

v/r,
Jim

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Thursday, November 29, 2012 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support/EOL

Matthew,
Going out of support can have many impacts.  Depending on what your corporate 
direction is, and the criticality of your system, your company may have a 
policy that you MUST be up to date on patches/versions of software if for no 
other reason than security.  They typically seem to want someone to escalate an 
issue to if a problem exists that is causing an outage.  Neither of these would 
be possible if you stay on your current version beyond the EOL.

Outside of that aspect of it, 7.5 was a stable version in general, and isn't 
prone to crashing on a regular basis, so if you drop out of support, then you 
aren't likely to have a system just dying on you regularily.

On a separate note though, BMC in the past has required you to basically 'pay 
back rent' when you stop support, and then re-start at a later date...so the 
general 'savings' don't end up materializing if that is the thought behind 
potentially dropping support.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Moellmer, Matthew
Sent: Thursday, November 29, 2012 10:01 AM
To: arslist@ARSLIST.ORG
Subject: BMC Support/EOL

** 

Hello all, 

 

I don't post a lot here but I do read a lot. Currently we are on version 7.5 
which is scheduled for end of life 2nd qtr. 2013 I think. While trying to get a 
project moving and get the system upgraded I have found that we may not be 
given/granted all of the tools we need to make the move successfully. With that 
being said, has anyone dealt with BMC and falling out of support completely? 
This is something I haven't had to deal with in the past and if it comes down 
to it I am just wondering if any other customers have had to deal with this and 
what to expect. I am already working with BMC on this, so I am just looking for 
an outside opinion from others that may have dealt with this. 

 

Matthew Moellmer

 

This e-mail transmission contains information that is confidential and may be 
privileged.
It is intended only for the addressee(s) named above. If you receive this 
e-mail in error, please do not read, copy or disseminate it in any manner.  If 
you are not the intended recipient, any disclosure, copying, distribution or 
use of the contents of this information is prohibited. Please reply to the 
message immediately by informing the sender that the message was misdirected. 
After replying, please erase it from your computer system. Your assistance in 
correcting this error is appreciated.

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: BMC Support/EOL

[Moellmer, Matthew]

7.6.04 is 2nd qtr 2015 from my understanding. 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rackley, James
Sent: Thursday, November 29, 2012 12:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support/EOL

Anyone know what the EOL is for 7.6.03? It came up in a meeting yesterday and I 
had no answer.

v/r,
Jim

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Thursday, November 29, 2012 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support/EOL

Matthew,
Going out of support can have many impacts.  Depending on what your corporate 
direction is, and the criticality of your system, your company may have a 
policy that you MUST be up to date on patches/versions of software if for no 
other reason than security.  They typically seem to want someone to escalate an 
issue to if a problem exists that is causing an outage.  Neither of these would 
be possible if you stay on your current version beyond the EOL.

Outside of that aspect of it, 7.5 was a stable version in general, and isn't 
prone to crashing on a regular basis, so if you drop out of support, then you 
aren't likely to have a system just dying on you regularily.

On a separate note though, BMC in the past has required you to basically 'pay 
back rent' when you stop support, and then re-start at a later date...so the 
general 'savings' don't end up materializing if that is the thought behind 
potentially dropping support.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Moellmer, Matthew
Sent: Thursday, November 29, 2012 10:01 AM
To: arslist@ARSLIST.ORG
Subject: BMC Support/EOL

** 

Hello all, 

 

I don't post a lot here but I do read a lot. Currently we are on version 7.5 
which is scheduled for end of life 2nd qtr. 2013 I think. While trying to get a 
project moving and get the system upgraded I have found that we may not be 
given/granted all of the tools we need to make the move successfully. With that 
being said, has anyone dealt with BMC and falling out of support completely? 
This is something I haven't had to deal with in the past and if it comes down 
to it I am just wondering if any other customers have had to deal with this and 
what to expect. I am already working with BMC on this, so I am just looking for 
an outside opinion from others that may have dealt with this. 

 

Matthew Moellmer

 

This e-mail transmission contains information that is confidential and may be 
privileged.
It is intended only for the addressee(s) named above. If you receive this 
e-mail in error, please do not read, copy or disseminate it in any manner.  If 
you are not the intended recipient, any disclosure, copying, distribution or 
use of the contents of this information is prohibited. Please reply to the 
message immediately by informing the sender that the message was misdirected. 
After replying, please erase it from your computer system. Your assistance in 
correcting this error is appreciated.

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
www.wwrug12.com ARSList: "Where the Answers Are"

This e-mail transmission contains information that is confidential and may be 
privileged.   It is intended only for the addressee(s) named above. If you 
receive this e-mail in error, please do not read, copy or disseminate it in any 
manner. If you are not the intended recipient, any disclosure, copying, 
distribution or use of the contents of this information is prohibited. Please 
reply to the message immediately by informing the sender that the message was 
misdirected. After replying, please erase it from your computer system. Your 
assistance in correcting this error is appreciated.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: BMC Support/EOL

[Rackley, James]

Anyone know what the EOL is for 7.6.03? It came up in a meeting yesterday and I 
had no answer.

v/r,
Jim

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Thursday, November 29, 2012 12:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Support/EOL

Matthew,
Going out of support can have many impacts.  Depending on what your corporate 
direction is, and the criticality of your system, your company may have a 
policy that you MUST be up to date on patches/versions of software if for no 
other reason than security.  They typically seem to want someone to escalate an 
issue to if a problem exists that is causing an outage.  Neither of these would 
be possible if you stay on your current version beyond the EOL.

Outside of that aspect of it, 7.5 was a stable version in general, and isn't 
prone to crashing on a regular basis, so if you drop out of support, then you 
aren't likely to have a system just dying on you regularily.

On a separate note though, BMC in the past has required you to basically 'pay 
back rent' when you stop support, and then re-start at a later date...so the 
general 'savings' don't end up materializing if that is the thought behind 
potentially dropping support.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Moellmer, Matthew
Sent: Thursday, November 29, 2012 10:01 AM
To: arslist@ARSLIST.ORG
Subject: BMC Support/EOL

** 

Hello all, 

 

I don't post a lot here but I do read a lot. Currently we are on version 7.5 
which is scheduled for end of life 2nd qtr. 2013 I think. While trying to get a 
project moving and get the system upgraded I have found that we may not be 
given/granted all of the tools we need to make the move successfully. With that 
being said, has anyone dealt with BMC and falling out of support completely? 
This is something I haven't had to deal with in the past and if it comes down 
to it I am just wondering if any other customers have had to deal with this and 
what to expect. I am already working with BMC on this, so I am just looking for 
an outside opinion from others that may have dealt with this. 

 

Matthew Moellmer

 

This e-mail transmission contains information that is confidential and may be 
privileged.
It is intended only for the addressee(s) named above. If you receive this 
e-mail in error, please do not read, copy or disseminate it in any manner.  If 
you are not the intended recipient, any disclosure, copying, distribution or 
use of the contents of this information is prohibited. Please reply to the 
message immediately by informing the sender that the message was misdirected. 
After replying, please erase it from your computer system. Your assistance in 
correcting this error is appreciated.

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: BMC Support/EOL

[John Sundberg]

General question…

What would you rather be running?

An unsupported version that you have used successfully for 5+ years?
or
A supported version of the "latest" version?


-John




On Thu, Nov 29, 2012 at 11:06 AM, Longwing, LJ CTR MDA/IC <
lj.longwing@mda.mil> wrote:

> Matthew,
> Going out of support can have many impacts.  Depending on what your
> corporate direction is, and the criticality of your system, your company
> may have a policy that you MUST be up to date on patches/versions of
> software if for no other reason than security.  They typically seem to want
> someone to escalate an issue to if a problem exists that is causing an
> outage.  Neither of these would be possible if you stay on your current
> version beyond the EOL.
>
> Outside of that aspect of it, 7.5 was a stable version in general, and
> isn't prone to crashing on a regular basis, so if you drop out of support,
> then you aren't likely to have a system just dying on you regularily.
>
> On a separate note though, BMC in the past has required you to basically
> 'pay back rent' when you stop support, and then re-start at a later
> date...so the general 'savings' don't end up materializing if that is the
> thought behind potentially dropping support.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Moellmer, Matthew
> Sent: Thursday, November 29, 2012 10:01 AM
> To: arslist@ARSLIST.ORG
> Subject: BMC Support/EOL
>
> **
>
> Hello all,
>
>
>
> I don't post a lot here but I do read a lot. Currently we are on version
> 7.5 which is scheduled for end of life 2nd qtr. 2013 I think. While trying
> to get a project moving and get the system upgraded I have found that we
> may not be given/granted all of the tools we need to make the move
> successfully. With that being said, has anyone dealt with BMC and falling
> out of support completely? This is something I haven't had to deal with in
> the past and if it comes down to it I am just wondering if any other
> customers have had to deal with this and what to expect. I am already
> working with BMC on this, so I am just looking for an outside opinion from
> others that may have dealt with this.
>
>
>
> Matthew Moellmer
>
>
>
> This e-mail transmission contains information that is confidential and may
> be privileged.
> It is intended only for the addressee(s) named above. If you receive this
> e-mail in error, please do not read, copy or disseminate it in any manner.
>  If you are not the intended recipient, any disclosure, copying,
> distribution or use of the contents of this information is prohibited.
> Please reply to the message immediately by informing the sender that the
> message was misdirected. After replying, please erase it from your computer
> system. Your assistance in correcting this error is appreciated.
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
>



-- 

*John Sundberg*
Kinetic Data, Inc.
"Your Business. Your Process."

*Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group)
Feb. 25th - March 1st in Denver, CO. For more information click here -
KEG

651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I community.kineticdata.com

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: EXTERNAL: Re: compatibility list problems

[Easter, David]

Also, the "legacy" format is still available for Remedy and Atrium products 
here:

http://www.bmc.com/support/reg/remedy-compatibility-tables.html

If you have feedback about the new SPAC utility as compared to the old PDF 
format, we'd love to hear about it:  (Constructive) criticism of ways to 
improve it, information that is difficult to now get to or omitted, positive 
abilities the SPAC has that the PDFs don't have, etc.

-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Thursday, November 29, 2012 9:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: compatibility list problems

**
Works fine for me as well in Firefox 16.0.2:

[...]

-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Thursday, November 29, 2012 6:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: EXTERNAL: Re: compatibility list problems

** Oh wow. that did not work.. LOL.. see attached..
On Thu, Nov 29, 2012 at 9:34 AM, patrick zandi 
mailto:remedy...@gmail.com>> wrote:
I am using the following selection   BMC Remedy ITSM   with 8.0
there is no other buttons to select just the excel, which does nothing.. but 
data is here..

Error! Filename not specified.
On Thu, Nov 29, 2012 at 9:27 AM, Reiser, John J 
mailto:john.j.rei...@lmco.com>> wrote:
**
Dumb question here Pat but did you select the version, OS and Database before 
you clicked the Export to Excel?

Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick 
zandi
Sent: Thursday, November 29, 2012 9:19 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: compatibility list problems

** IE does not work either..    is there some way to get this ?? is this 
format.. without retyping everything..
On Thu, Nov 29, 2012 at 9:14 AM, patrick zandi 
mailto:remedy...@gmail.com>> wrote:
https://support.bmc.com/arsys/apps/remcspenu.bmc.com/SSP/SPAC:EndUserForm/ProductView/?mode=submit&&cacheid=8ff45e56

the button "export to excel"  does nothing.. .. I will try in IE, but in 
foxfire.. I get nothing..
I really need this.. functionality..
--
Patrick Zandi



--
Patrick Zandi
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_



--
Patrick Zandi



--
Patrick Zandi
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: BMC Support/EOL

[Longwing, LJ CTR MDA/IC]

Matthew,
Going out of support can have many impacts.  Depending on what your corporate 
direction is, and the criticality of your system, your company may have a 
policy that you MUST be up to date on patches/versions of software if for no 
other reason than security.  They typically seem to want someone to escalate an 
issue to if a problem exists that is causing an outage.  Neither of these would 
be possible if you stay on your current version beyond the EOL.

Outside of that aspect of it, 7.5 was a stable version in general, and isn't 
prone to crashing on a regular basis, so if you drop out of support, then you 
aren't likely to have a system just dying on you regularily.

On a separate note though, BMC in the past has required you to basically 'pay 
back rent' when you stop support, and then re-start at a later date...so the 
general 'savings' don't end up materializing if that is the thought behind 
potentially dropping support.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Moellmer, Matthew
Sent: Thursday, November 29, 2012 10:01 AM
To: arslist@ARSLIST.ORG
Subject: BMC Support/EOL

** 

Hello all, 

 

I don't post a lot here but I do read a lot. Currently we are on version 7.5 
which is scheduled for end of life 2nd qtr. 2013 I think. While trying to get a 
project moving and get the system upgraded I have found that we may not be 
given/granted all of the tools we need to make the move successfully. With that 
being said, has anyone dealt with BMC and falling out of support completely? 
This is something I haven't had to deal with in the past and if it comes down 
to it I am just wondering if any other customers have had to deal with this and 
what to expect. I am already working with BMC on this, so I am just looking for 
an outside opinion from others that may have dealt with this. 

 

Matthew Moellmer

 

This e-mail transmission contains information that is confidential and may be 
privileged.
It is intended only for the addressee(s) named above. If you receive this 
e-mail in error, please do not read, copy or disseminate it in any manner.  If 
you are not the intended recipient, any disclosure, copying, distribution or 
use of the contents of this information is prohibited. Please reply to the 
message immediately by informing the sender that the message was misdirected. 
After replying, please erase it from your computer system. Your assistance in 
correcting this error is appreciated.

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: BMC Support/EOL

[Tommy Morris]

I won't worry too much. As long as BMC knows that you have an upgrade path and 
you are up on you are current on your maintenance it's not like they will just 
not take your call and help you out.

Tommy Morris
CMDB Certified Specialist
Director of IT Service Management

[cid:image001.png@01CDCE21.400C8F60]
tommy.mor...@pinebreeze.com
817.727.1021 - mobile
972.899.2366 - office
972.899.2898 - fax

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Moellmer, Matthew
Sent: Thursday, November 29, 2012 11:01 AM
To: arslist@ARSLIST.ORG
Subject: BMC Support/EOL

**
Hello all,

I don't post a lot here but I do read a lot. Currently we are on version 7.5 
which is scheduled for end of life 2nd qtr. 2013 I think. While trying to get a 
project moving and get the system upgraded I have found that we may not be 
given/granted all of the tools we need to make the move successfully. With that 
being said, has anyone dealt with BMC and falling out of support completely? 
This is something I haven't had to deal with in the past and if it comes down 
to it I am just wondering if any other customers have had to deal with this and 
what to expect. I am already working with BMC on this, so I am just looking for 
an outside opinion from others that may have dealt with this.

Matthew Moellmer


This e-mail transmission contains information that is confidential and may be 
privileged.
It is intended only for the addressee(s) named above. If you receive this 
e-mail in error,
please do not read, copy or disseminate it in any manner.  If you are not the 
intended
recipient, any disclosure, copying, distribution or use of the contents of this 
information
is prohibited. Please reply to the message immediately by informing the sender 
that the
message was misdirected. After replying, please erase it from your computer 
system. Your
assistance in correcting this error is appreciated.
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
<>

BMC Support/EOL

[Moellmer, Matthew]

Hello all,

I don't post a lot here but I do read a lot. Currently we are on version 7.5 
which is scheduled for end of life 2nd qtr. 2013 I think. While trying to get a 
project moving and get the system upgraded I have found that we may not be 
given/granted all of the tools we need to make the move successfully. With that 
being said, has anyone dealt with BMC and falling out of support completely? 
This is something I haven't had to deal with in the past and if it comes down 
to it I am just wondering if any other customers have had to deal with this and 
what to expect. I am already working with BMC on this, so I am just looking for 
an outside opinion from others that may have dealt with this.

Matthew Moellmer

This e-mail transmission contains information that is confidential and may be 
privileged.
It is intended only for the addressee(s) named above. If you receive this 
e-mail in error,
please do not read, copy or disseminate it in any manner.  If you are not the 
intended 
recipient, any disclosure, copying, distribution or use of the contents of this 
information
is prohibited. Please reply to the message immediately by informing the sender 
that the 
message was misdirected. After replying, please erase it from your computer 
system. Your 
assistance in correcting this error is appreciated.




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Baffled by outgoiong email

[Brittain, Mark]

Hi All,

Currently working on a OOB ITSM 7.6.04 implementation don't want to allow 
outgoing email while users are getting familiar with it. I have disabled the 
mailbox and all of the OOB notifications. Each day I go onto the ARS Email 
Messages form and do a 'Create Date' > $DATE$ search on outgoing mail, there 
are emails listed that Send Message: Sent and Date Sent: a date.

Really don't want to turn off the email engine if I don't have to do so. What 
am I missing?

Thanks
Mark


Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360



This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Senior Remedy Consultant seeking contract position

[Sanford, Claire]

Wow! If we could snatch Rick up I would!  If you are new to the list and do not 
know Rick... He is one of the most knowledgeable Remedy 
Admins/Developers/consultants I have ever met.  Anytime I have asked him a 
question or run something by him for his opinion, I have received a clear and 
concise answer.  It may not always be what I *want* to hear, but it is accurate 
and never sends me down the wrong path!

You would be fortunate to have him working in with you!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, November 28, 2012 9:37 PM
To: arslist@ARSLIST.ORG
Subject: JOB: Senior Remedy Consultant seeking contract position

** Good day, fellow ARSListers!  I rolled off a contract earlier this month, 
and after a brief respite, am ready for my next one.

For those not familiar with me, I have 16 years experience with Remedy as an 
Administrator, Developer, and for the last 12 years, as a Consultant.  I am 
seeking an Architect/Senior Developer or Technical PM/Lead position on a 
contract/1099/C2C basis, for which I am available immediately.

I live in the Seattle area, and while I am not opposed to some travel and 
onsite work, I have been on the road so much the last few years that I will 
need at least some remote work as part of that position.  How that is 
structured is open to discussion.

Email me privately for an updated resume, and I look forward to hearing from 
you.

Rick Cook
Senior Remedy Consultant
253-278-4112

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

CMDB 7.6.04 Update Assets to In Inventory

[Phil]

Hi,
 

I'm looking for an automatic process to run an asset update based on a data 
file.

 

The asset status will be set to In Inventory and I need to set the correct 
inventory location.

 

It’s easy enough to set the asset status to another status but I can’t see 
a way to set the status to In Inventory and set the inventory location.

 

Is it possible to put assets In Inventory via AIE or another import 
technique?

 

Thanks

 

Phil
 
 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Dashboards Compatibility question -- DAVE?

[Carl Wilson]

Hi,

BAO is compiled against 64bit and can run as a 64bit process, Dashboards is
still 32bit and therefore requires the 32bit components.

I have not also been able to generate an Excel file for Dashboards, I
required this a couple of months ago and had to drill down instead. 

 

Cheers

Carl

 

http://www.missingpiecessoftware.com/ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Dashboards Compatibility question -- DAVE?

[patrick zandi]

that sounds fair.. but I is a little nerve racking...they way it is
listed..
I believe ya...

On Thu, Nov 29, 2012 at 9:45 AM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote:

> **
>
> My guess is that Dashboards requires the 32 bit Oracle Client
>
> ** **
>
> Fred
>
> ** **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
> *Sent:* Thursday, November 29, 2012 8:31 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Dashboards Compatibility question -- DAVE?
>
> ** **
>
> ** Based on the Compatibility report :
>
> Boa works fine for Oracle 11 --  (no architecture .. 32 and 64 is covered)
> --- however :::
> Dashboards says  Oracle 11 -- 32 bit (it cannot connect to 64 bit version
> of oracle) ..
>
> PLEASE do not tell me this is correct.. This makes no sense..
>
> --
> Patrick Zandi
> **
> **
>
> ** **
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Dashboards Compatibility question -- DAVE?

[Grooms, Frederick W]

My guess is that Dashboards requires the 32 bit Oracle Client

Fred


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Thursday, November 29, 2012 8:31 AM
To: arslist@ARSLIST.ORG
Subject: Dashboards Compatibility question -- DAVE?

** Based on the Compatibility report :
Boa works fine for Oracle 11 --  (no architecture .. 32 and 64 is covered)
--- however :::
Dashboards says  Oracle 11 -- 32 bit (it cannot connect to 64 bit version of 
oracle) ..

PLEASE do not tell me this is correct.. This makes no sense..

--
Patrick Zandi



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Dashboards Compatibility question -- DAVE?

[patrick zandi]

Based on the Compatibility report :
Boa works fine for Oracle 11 --  (no architecture .. 32 and 64 is covered)
--- however :::
Dashboards says  Oracle 11 -- 32 bit (it cannot connect to 64 bit version
of oracle) ..

PLEASE do not tell me this is correct.. This makes no sense..

-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: compatibility list problems

[patrick zandi]

do you get a popup.. or does it prompt?
I get nothing.. ..   foxfire 17, and or IE 8.0.7601...

I guess it is my lappy.. e!

On Thu, Nov 29, 2012 at 9:24 AM, Pruitt, Christopher (Bank of America
Account)  wrote:

> **
>
> I have no issues with it. I am using IE version 8.0.7601.17514
>
> ** **
>
> *Christopher Pruitt*
> Business Consulting III
>
> Remedy Developer
>
> BMC Certified Administrator: BMC Remedy AR System 7.6.04
>
> *HP Enterprises Services*
> *christopher.pru...@hp.com*
> www.hp.com 
>
> [image: HP_logo]
>
> ** **
>
> ** **
>
> *Confidentiality Notice:* This message and any files transmitted with it
> are intended for the sole use of the entity or individual to whom it is
> addressed, and may contain information that is confidential, privileged,
> and exempt from disclosure under applicable law. If you are not the
> intended addressee for this e-mail, you are hereby notified that any
> copying, distribution, or dissemination of this e-mail is strictly
> prohibited. If you have received this e-mail in error, please immediately
> destroy, erase, or discard this message. Please notify the sender
> immediately by return e-mail if you have received this e-mail by mistake.*
> ***
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
> *Sent:* Thursday, November 29, 2012 8:19 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: compatibility list problems
>
> ** **
>
> ** IE does not work either..    is there some way to get this ?? is
> this format.. without retyping everything.. 
>
> On Thu, Nov 29, 2012 at 9:14 AM, patrick zandi 
> wrote:
>
>
> https://support.bmc.com/arsys/apps/remcspenu.bmc.com/SSP/SPAC:EndUserForm/ProductView/?mode=submit&&cacheid=8ff45e56
>
> the button "export to excel"  does nothing.. .. I will try in IE, but in
> foxfire.. I get nothing..
> I really need this.. functionality..
> --
> Patrick Zandi
>
>
>
>
> --
> Patrick Zandi
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
<>

Re: EXTERNAL: Re: compatibility list problems

[Reiser, John J]

Dumb question here Pat but did you select the version, OS and Database before 
you clicked the Export to Excel?

Thank you,
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Thursday, November 29, 2012 9:19 AM
To: arslist@ARSLIST.ORG
Subject: EXTERNAL: Re: compatibility list problems

** IE does not work either..    is there some way to get this ?? is this 
format.. without retyping everything..
On Thu, Nov 29, 2012 at 9:14 AM, patrick zandi 
mailto:remedy...@gmail.com>> wrote:
https://support.bmc.com/arsys/apps/remcspenu.bmc.com/SSP/SPAC:EndUserForm/ProductView/?mode=submit&&cacheid=8ff45e56

the button "export to excel"  does nothing.. .. I will try in IE, but in 
foxfire.. I get nothing..
I really need this.. functionality..
--
Patrick Zandi



--
Patrick Zandi
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: compatibility list problems

[Pruitt, Christopher (Bank of America Account)]

I have no issues with it. I am using IE version 8.0.7601.17514

Christopher Pruitt
Business Consulting III
Remedy Developer
BMC Certified Administrator: BMC Remedy AR System 7.6.04
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com
[HP_logo]


Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
e-mail by mistake.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Thursday, November 29, 2012 8:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: compatibility list problems

** IE does not work either..    is there some way to get this ?? is this 
format.. without retyping everything..
On Thu, Nov 29, 2012 at 9:14 AM, patrick zandi 
mailto:remedy...@gmail.com>> wrote:
https://support.bmc.com/arsys/apps/remcspenu.bmc.com/SSP/SPAC:EndUserForm/ProductView/?mode=submit&&cacheid=8ff45e56

the button "export to excel"  does nothing.. .. I will try in IE, but in 
foxfire.. I get nothing..
I really need this.. functionality..
--
Patrick Zandi



--
Patrick Zandi
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
<>

Re: compatibility list problems

[patrick zandi]

IE does not work either..    is there some way to get this ?? is this
format.. without retyping everything..

On Thu, Nov 29, 2012 at 9:14 AM, patrick zandi  wrote:

>
> https://support.bmc.com/arsys/apps/remcspenu.bmc.com/SSP/SPAC:EndUserForm/ProductView/?mode=submit&&cacheid=8ff45e56
>
> the button "export to excel"  does nothing.. .. I will try in IE, but in
> foxfire.. I get nothing..
> I really need this.. functionality..
> --
> Patrick Zandi
>



-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

compatibility list problems

[patrick zandi]

https://support.bmc.com/arsys/apps/remcspenu.bmc.com/SSP/SPAC:EndUserForm/ProductView/?mode=submit&&cacheid=8ff45e56

the button "export to excel"  does nothing.. .. I will try in IE, but in
foxfire.. I get nothing..
I really need this.. functionality..
-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: Migration to Version 8

[Dhananjay Deshpande]

Thanks for the replies guys..

 It certainly helped..so I assume a scratch implementation of version 8 should 
be less efforts than taking the 6.4->7.6.04->8.0 path.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran
Sent: Monday, November 26, 2012 9:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Migration to Version 8

**
Pre 7.x upgrade to 8.0:

You need to identify your customization
Upgrade your pre-7.x to 7.6.04  ( ARServer component Only)
Run BPCU tool ( read BMCs  Upgrade_to_preserve_customization.pdf for more 
details on BPCU) , make sure BPCU had overlaid your objects, also see if there 
are any non-permitted objects which cant  be migrated to overlay, depending on 
BPCU difference report , you can run rest of the component upgrade (like 
approval/assignment,itsm,cmdb etc) only upgrade to 7604 done successfully then 
you can perform an upgrade to 8.0 (base release ) and then apply 8.0 service 
pack (keep in mind 8.0 service packs are not cumulative, you have to perform 
base release install first)
  NOTE: Taking db backup at every stage is recommended.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger J
Sent: Friday, November 23, 2012 5:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: Migration to Version 8

**
There is no migration path from versions previous to 7 it will require a new 
installation.
-Original Message-
From: Dhananjay Deshpande 
To: arslist 
Sent: Fri, Nov 23, 2012 2:30 am
Subject: Migration to Version 8
**
Hello,

Can you please share your experiences, in migrating from 6.4 version to version 
8?

What are the main things that have changed from 7.6.04 in terms of up gradation 
and migration? What are the things to be taken care of or best practices?

Any suggestions will be highly appreciated.

Thank you,
Dhananjay

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: ARerror.log file size control

[Dhananjay Deshpande]

Hi LJ..

Thanks for correcting...my bad..sorry Neha...

I almost forgot that once I myself had faced this problem long back which did 
not have easy solution... :)

Dhananjay 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Monday, November 26, 2012 7:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARerror.log file size control

Dhananjay,
That setting has NO effect on the arerror.log file.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rem_Developer
Sent: Monday, November 26, 2012 4:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARerror.log file size control

** 

You can define the log size limit in Server Information page or by adding it in 
ar.cfg.

 

Dhananjay 

 

From: Suresh Loganathan [via ARS (Action Request System)] [mailto:[hidden 
email]]
Sent: Monday, November 26, 2012 4:35 PM
To: Dhananjay Deshpande
Subject: Re: ARerror.log file size control

 

** 

Team,

 

Do we have any option once the arerror.log file meets particular boundary file 
size then takes the back up and make it as empty? 


 

Thanks in Advance,

 

Suresh

 


 

On Mon, Nov 26, 2012 at 1:31 AM, Neha Khandelwal <[hidden email]> wrote:

Hello All,

There is  a requirement to control size of arerror.log file.
Is there any option or setting available through which arerror.log file can be 
made empty automatically, if it size goes beyond a particular limit.
   OR The only option is to manually 
open the file and remove its contents?

Thanks in advance

Regards
Neha

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
 attend wwrug12 www.wwrug12.com 
  ARSList: "Where the Answers Are"


_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 



If you reply to this email, your message will be added to the discussion below:

http://ars-action-request-system.1093659.n2.nabble.com/ARerror-log-file-size-control-tp7584912p7584913.html
 

To start a new topic under ARS (Action Request System), email [hidden email] 
To unsubscribe from ARS (Action Request System), click here.
NAML 

  




View this message in context: RE: ARerror.log file size control 

 
Sent from the ARS (Action Request System) mailing list archive 
  at Nabble.com.
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"