Re: License considerations for custom approval process
Hi, Legal stuff is tricky. David says that BMC are discussing an exception for the approval process... As this is an approval process, I would probably create Filters that immediately tells the main record to continue the process. Would this be considered illegal or not, who knows!? I try to think of the intent of READ licenses when doing something like this. My normal rule of thumb is that the request or something, the end user, should be able to update his/her records with a READ licenses. The Approver is not the Requesting End User, but as someone said an Approver could be anyone, and you are not supposed to have to buy FIXED/FLOAT licenses to every employee. Why not give them a FLOAT license? The problem is that they might do READ-type stuff 99% of the time, but giving them a FLOAT would tie that license 100% of the time because of the 1% needed for the occasional Approval... Maybe you could have some FLTR:s in place that changes your Approvers to FLOAT in the User-form whenever they have an active Approval, and then back to READ again when they have done the Approval/Rejection? Please don't refer to this posting in any legal dispute with BMC, I am just sharing my thoughts and ideas on the subject ;-) Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. True, and I could display them in a table in a master record by linking them with a common id. I didn't know if that might be considered cheating or not. Maybe not as long as I don't actually update that master record with their input. David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, March 21, 2013 3:20 AM To: arslist@ARSLIST.ORG Subject: Re: License considerations for custom approval process Hi, If you have a home-grown solution for approvals, why not create one record per approver, with the approvers user-name in the submitter-field. When the approver then updates this record with a read-licenses, you can then have FLTR:s and/or ESCL:s that forwards the process. For example creating a new approval record for the next approver, or notifies someone of a reject. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Ø approval engine is an exception to the normal write license requirements. Clarification. Currently, that exception is only granted when Approval is utilized within a BMC provided solution (e.g. Incident, Change, SLM, etc.). When used with custom / bespoke applications, the exception is not granted and any user modifying data not owned by them requires a write license. While discussions about whether the exception should, in fact, be extended to non-BMC provided solutions is ongoing, it has not yet been implemented. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, March 20, 2013 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: License considerations for custom approval process ** Hi David, None of the approvers should need a write license. The approval engine is an exception to the the normal write license requirements. I think BMC understands that almost anybody in an organization can be an approver for some process or another have built in this flexibility by not requiring a license for approvers. So with that info why can't either level 1 or level 2 reject the approval request and then the requester would be notified to update their request. Once the corrections are complete the approval process starts over with new approval records. The way I see it there are no licenses required until the request gets to the provisioner. What you have described is pretty similar to how SRM - Approval - back-end fulfillment app works. The requester always has write - access to their own request. The approvers do not need
Re: searching change via change association form takes too long
Hi,
The actual active link returns the result is CHG:CSA:Search_100 and I can see
below that it is prefixed with AL. Please check whether any changes has been
done on OOTB AL. Also Please note that OOTB active link CHG:CSA:Search_100 has
no any Run if Qualification but sets the field z1D Association Target ID to
$NULL$ and run process to command Line as PERFORM-ACTION-TABLE-REFRESH
301389297, where the ID 301389297 refers to z2TH Change Ticket filed and
field z1D LastCount to value $LASTCOUNT$. Please verify.
Regards,
Shadab
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Isha Razdan
Sent: Tuesday, March 12, 2013 5:20 PM
To: arslist@ARSLIST.ORG
Subject: searching change via change association form takes too long
Hi,
WE have an issue in production as below:
Environment details:
ARS 7.1 patch 004
ITSM ver 7 patch 007
On a change form, while realting a change to another change, when we click on
the search button on the Infrastructure change relationship search form and
enter the change number, it takes more than 1 minute to return the result.
We have checked the logs and found the below active link and the query which is
taking time :
AL: CHG:CSA:Search_100
DB query:
SELECT * FROM ( SELECT
T1084.C1,C260007003,C100182,C7,C10,C100403,C100598,C100349,C100363,C100350,C100362,C11,C100348,C103228,C103229,C103227,C103230,C100181,C100163,C102270,C102269,C101270,C101271,C101272,C102268,C20012,C100082,C100019,C100018,C100180,C100065,C100064,C100063,C26001,C20007,C100251,C100015,C100014,C100568,C100162,C100364,C100150
FROM T1084 WHERE (((T1084.C100598 = ' ') OR (' ' = ' ')) AND
((T1084.C100408 = ' ') OR (' ' = ' ')) AND ((T1084.C100251 = ' ') OR ('
' = ' ')) AND ((T1084.C100014 = ' ') OR (' ' = ' ')) AND
((T1084.C100079 = ' ') OR (' ' = ' ')) AND ((T1084.C103228 = ' ') OR ('
' = ' ')) AND ((T1084.C103227 = ' ') OR (' ' = ' ')) AND
((T1084.C103234 = ' ') OR (' ' = ' ')) AND ((T1084.C103231 = ' ') OR ('
' = ' ')) AND ((T1084.C100063 = ' ') OR (' ' = ' ')) AND
((T1084.C100064 = ' ') OR (' ' = ' ')) AND ((T1084.C100065 = ' ') OR ('
' = ' ')) AND ((T1084.C101270 = ' ') OR (' ' = ' ')) AND
((T1084.C101271 = ' ') OR (' ' = ' ')) AND ((T1084.C101272 = ' ') OR ('
' = ' ')) AND ((T1084.C102268 = ' ') OR (' ' = ' ')) AND
((T1084.C102270 = ' ') OR (' ' = ' ')) AND ((T1084.C102269 = ' ') OR ('
' = ' ')) AND ((T1084.C100182 = 'CRQ00520052') OR ('CRQ00520052' =
' ')) AND ((T1084.C11 = ' ') OR (' ' = ' ')) AND ((T1084.C20012 = '
') OR (' ' = ' ')) AND ((T1084.C20007 = ' ') OR (' ' = ' ')) AND
((T1084.C100074 = ' ') OR (' ' = ' ')) AND ((T1084.C103254 = ' ') OR ('
' = ' ')) AND ((T1084.C103255 = ' ') OR (' ' = ' ')) AND
((T1084.C103259 = ' ') OR (' ' = ' ')) AND ((T1084.C103258 = ' ') OR ('
' = ' '))) ORDER BY 3 DESC, 1 ASC ) WHERE ROWNUM = 51
When we check the cost of the query, it shows as 1 and shows use of index on
field C100182 but still while running this query it takes more than 1
minute to return the result in the table field.
Steps to replicate :
1. open any existing change
2. goto relationship tab
3. select request type as infrastructire change and click on search 4.
Infrasturctire change search form opens, enter the change id to be related and
click on search again 5. The table below gets populated with the change id that
you entered but it takes more than 1 minute to return the result.
Has anyone come across this issue?
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comparison matrix for bmc and hp.. why to go with itsm rather than hpsm from business perspective ?
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Re: Active Directory Integration Problem
Aditya - I have an integration with People (and Attributes) that I am running now on ARS/ITSM 7.6.4 following this strategy. I bring the data into a staging form, run some queries to set the Manager Login ID, Site ID and such (similar to the Data management tool) and then push to the People and Attribute forms. Feel free to contact m Karthik - That Pentaho transform sounds very interesting. Is there any documentation on it? I was under the impression that you couldn't run an Integrator job to connect to the People form, did this change in 8.x? Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GEMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. . 2012 InformationWeek 500 Top Innovator | 2012 Detroit Free Press Michigan Top Workplace P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Thursday, March 21, 2013 10:44 PM To: arslist@ARSLIST.ORG Subject: Re: Active Directory Integration Problem ** Which version of arsystem are you using. If 8.0, there is an OOB pentaho transformation available. You can easily manipulate it for your needs without any code changes. Regards, Karthik On Mar 21, 2013 11:11 AM, SUBSCRIBE arslist Aditya Sharma heloits...@gmail.commailto:heloits...@gmail.com wrote: The best practice is to bring data from AD over to vendor form, then push that data as it is on a regular form (staging), do all these validation on staging form. You have to build your logic like when your data is being pushed to staging form for every record you have to query vendor table such that manager's dn equals diastinguished name and set the manager login I'd as Manager's login equal unique attribuye of AD (sAMAccountName or uid). Now when you will push this managers I'd to people form, for the first sync certain records will error, those will be the ones whose manager record is not created before the reportees record is getting created. After second sync all managers should go in successfully. Regards, Aditya --Original Message-- From: rajkiran Alle Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Active Directory Integration Problem Sent: Mar 21, 2013 4:03 AM Hi, I am developing code for data in AD to sync with People record. So in that process i am struck with a small problem. I created a vendor form to bring the LDAP data and creating a escalation to push new records into People form. But in the vendor form i only have a Manger name but i don't have a ManagerLoginId, which i need to push into People record. If i try to Push just the Manager Name leaving Manager Login Id to Null its throwing a error. Its working fine if i leave both Manager Login ID and Manger Name to Null. But i do need to get both of them to complete this task. So can you give me some ideas to get pass through this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years Sent from my BlackBerry(r) smartphone from !DEA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Footprints FORCE-any comments on Database accessibility thru API??
Having worked with ServiceNow I can tell you that the best way to interact with it is via web services. SNOW makes every table available as a web service that can be acted on via SOAP calls, etc. There are a number of APIs available if you search the SNOW Wiki. http://wiki.servicenow.com/search-results.php?cx=005409823165138974380%3Abltnnmgfoekcof=FORID%3A10ie=UTF-8q=APIsiteurl=wiki.servicenow.com%2Findex.php%3Ftitle%3DMain_Pageref=ss=2917j2173063j9 SNOW uses MYSQL and the java connectors Hope this helps... __ There aint no star to guide you while you're looking at the ground. So take some time to breathe, raise your head and look around - Jorma I only have so many heartbeats left. I am not wasting them on things that are not fun. From: Alan Truelove truelove.a...@yahoo.com To: arslist@ARSLIST.ORG Sent: Thursday, March 21, 2013 5:30 PM Subject: Remedy Footprints FORCE-any comments on Database accessibility thru API?? ** I'm helping to select a ServiceDesk replacement (for SDE)-- any comments on Database accessibility (Footprints, FORCE) thru API (e.g. VB, Java..anything.) [Also comments on ServiceNow, FrontRangeHEAT, and LanDesk) I have just got thru two large API projects w. SDE, which worked fine. [Remedy] API Experience going back to 2000 tells me that API is a life-saver, the Internet support-API- Usergroups and posts have been invaluable. Don't see anything of this support for the newer ServiceDesk tools which makes me suspicious. Thanks for any response... 571 242 0153 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory Integration Problem
I am on 8.1 and would be interested in both approaches if you can post to the list. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Friday, March 22, 2013 12:45 PM To: arslist@ARSLIST.ORG Subject: Re: Active Directory Integration Problem ** Aditya - I have an integration with People (and Attributes) that I am running now on ARS/ITSM 7.6.4 following this strategy. I bring the data into a staging form, run some queries to set the Manager Login ID, Site ID and such (similar to the Data management tool) and then push to the People and Attribute forms. Feel free to contact m Karthik - That Pentaho transform sounds very interesting. Is there any documentation on it? I was under the impression that you couldn't run an Integrator job to connect to the People form, did this change in 8.x? Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GEMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. . 2012 InformationWeek 500 Top Innovator | 2012 Detroit Free Press Michigan Top Workplace P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Thursday, March 21, 2013 10:44 PM To: arslist@ARSLIST.ORG Subject: Re: Active Directory Integration Problem ** Which version of arsystem are you using. If 8.0, there is an OOB pentaho transformation available. You can easily manipulate it for your needs without any code changes. Regards, Karthik On Mar 21, 2013 11:11 AM, SUBSCRIBE arslist Aditya Sharma heloits...@gmail.commailto:heloits...@gmail.com wrote: The best practice is to bring data from AD over to vendor form, then push that data as it is on a regular form (staging), do all these validation on staging form. You have to build your logic like when your data is being pushed to staging form for every record you have to query vendor table such that manager's dn equals diastinguished name and set the manager login I'd as Manager's login equal unique attribuye of AD (sAMAccountName or uid). Now when you will push this managers I'd to people form, for the first sync certain records will error, those will be the ones whose manager record is not created before the reportees record is getting created. After second sync all managers should go in successfully. Regards, Aditya --Original Message-- From: rajkiran Alle Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Active Directory Integration Problem Sent: Mar 21, 2013 4:03 AM Hi, I am developing code for data in AD to sync with People record. So in that process i am struck with a small problem. I created a vendor form to bring the LDAP data and creating a escalation to push new records into People form. But in the vendor form i only have a Manger name but i don't have a ManagerLoginId, which i need to push into People record. If i try to Push just the Manager Name leaving Manager Login Id to Null its throwing a error. Its working fine if i leave both Manager Login ID and Manger Name to Null. But i do need to get both of them to complete this task. So can you give me some ideas to get pass through this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years Sent from my BlackBerry(r) smartphone from !DEA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active Directory Integration Problem
I am working on a theory. I believe you can simply (maybe) copy the current Load_People DMT job / transformation that you would usually use with an excel file. This will allow you to pick up all of the validation then simply change out the excel file input and grab the data from other sources using Atrium Integrator. From there you will have to change around the data mappings to fit. I have not full proven this yet, but throwing out another idea. Also I have only been doing Remedy stuff for around 3 months so I could be completely off my rocker. - Mathew Welborn Commercial Software Developer Boise Inc. | Enterprise Applications mathewwelb...@boiseinc.com | (208) 384-7671 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Friday, March 22, 2013 1:51 PM To: arslist@ARSLIST.ORG Subject: Re: Active Directory Integration Problem ** I am on 8.1 and would be interested in both approaches if you can post to the list. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Friday, March 22, 2013 12:45 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Active Directory Integration Problem ** Aditya - I have an integration with People (and Attributes) that I am running now on ARS/ITSM 7.6.4 following this strategy. I bring the data into a staging form, run some queries to set the Manager Login ID, Site ID and such (similar to the Data management tool) and then push to the People and Attribute forms. Feel free to contact m Karthik - That Pentaho transform sounds very interesting. Is there any documentation on it? I was under the impression that you couldn't run an Integrator job to connect to the People form, did this change in 8.x? Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GEMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. . 2012 InformationWeek 500 Top Innovator | 2012 Detroit Free Press Michigan Top Workplace P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik Sent: Thursday, March 21, 2013 10:44 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Active Directory Integration Problem ** Which version of arsystem are you using. If 8.0, there is an OOB pentaho transformation available. You can easily manipulate it for your needs without any code changes. Regards, Karthik On Mar 21, 2013 11:11 AM, SUBSCRIBE arslist Aditya Sharma heloits...@gmail.commailto:heloits...@gmail.com wrote: The best practice is to bring data from AD over to vendor form, then push that data as it is on a regular form (staging), do all these validation on staging form. You have to build your logic like when your data is being pushed to staging form for every record you have to query vendor table such that manager's dn equals diastinguished name and set the manager login I'd as Manager's login equal unique attribuye of AD (sAMAccountName or uid). Now when you will push this managers I'd to people form, for the first sync certain records will error, those will be the ones whose manager record is not created before the reportees record is getting created. After second sync all managers should go in successfully. Regards, Aditya --Original Message-- From: rajkiran Alle Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Active Directory Integration Problem Sent: Mar 21, 2013 4:03 AM Hi, I am developing code for data in AD to sync with People record. So in that process i am struck with a small problem. I created a vendor form to bring the LDAP data and creating a escalation to push new records into People form. But in the vendor form i only have a Manger name but i don't have a ManagerLoginId, which i need to push into People record. If i try to Push just the Manager Name leaving Manager Login Id to Null its throwing a error. Its working fine if i leave both Manager Login ID and Manger Name to Null. But i do need to get both of them to complete this task. So can you give me some ideas to get pass through this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been
Re: Active Directory Integration Problem
Here is a link to the LDAP import document: Configuring Data Management for LDAP or LDAPS importhttps://docs.bmc.com/docs/display/public/itsm80/Configuring+Data+Management+for+LDAP+or+LDAPS+import . Here is some info regarding the changes that were introduced in 8.0: Enhancements to Data Managementhttps://docs.bmc.com/docs/display/public/itsm80/Enhancements+to+Data+Management . Jason On Fri, Mar 22, 2013 at 9:44 AM, Logan, Kelly kelly.lo...@proquest.comwrote: ** Aditya - I have an integration with People (and Attributes) that I am running now on ARS/ITSM 7.6.4 following this strategy. I bring the data into a staging form, run some queries to set the Manager Login ID, Site ID and such (similar to the Data management tool) and then push to the People and Attribute forms. Feel free to contact m ** ** Karthik – That Pentaho transform sounds very interesting. Is there any documentation on it? I was under the impression that you couldn’t run an Integrator job to connect to the People form, did this change in 8.x? ** ** *Kelly Logan*, Sr. Systems Administrator (Remedy, Planview), GEMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ** ** *ProQuest*...Start here. . 2012 InformationWeek 500 Top Innovator | 2012 Detroit Free Press Michigan Top Workplace ** ** P Please consider the environment before printing this email. ** ** *This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer*. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthik *Sent:* Thursday, March 21, 2013 10:44 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Active Directory Integration Problem ** ** ** Which version of arsystem are you using. If 8.0, there is an OOB pentaho transformation available. You can easily manipulate it for your needs without any code changes. Regards, Karthik On Mar 21, 2013 11:11 AM, SUBSCRIBE arslist Aditya Sharma heloits...@gmail.com wrote: The best practice is to bring data from AD over to vendor form, then push that data as it is on a regular form (staging), do all these validation on staging form. You have to build your logic like when your data is being pushed to staging form for every record you have to query vendor table such that manager's dn equals diastinguished name and set the manager login I'd as Manager's login equal unique attribuye of AD (sAMAccountName or uid). Now when you will push this managers I'd to people form, for the first sync certain records will error, those will be the ones whose manager record is not created before the reportees record is getting created. After second sync all managers should go in successfully. Regards, Aditya --Original Message-- From: rajkiran Alle Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Active Directory Integration Problem Sent: Mar 21, 2013 4:03 AM Hi, I am developing code for data in AD to sync with People record. So in that process i am struck with a small problem. I created a vendor form to bring the LDAP data and creating a escalation to push new records into People form. But in the vendor form i only have a Manger name but i don't have a ManagerLoginId, which i need to push into People record. If i try to Push just the Manager Name leaving Manager Login Id to Null its throwing a error. Its working fine if i leave both Manager Login ID and Manger Name to Null. But i do need to get both of them to complete this task. So can you give me some ideas to get pass through this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Sent from my BlackBerry® smartphone from !DEA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
