Remedy Auto notification for service down...
Hi Team, I have a quick question. If our remedy service went to down, how to configure the remedy auto notification to all remedy members. I wan t the answer with out BPPM configuration. Can you please advise to help and resolve this issue. Do we have any option into Remedy mail box exchange server. Thanks in Advance. Regards, Suresh Loganathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Great...ANOTHER BUG
Hi, I have seen this, and it actually does this with integer fields as well if I recall right... It just grabs any odd selection field value and puts it there. And it is not only Menus. The solution, if I recall, is to change it from Yes to 0 right before you save it. This will store your thing correctly, and it will work. But if you want to update it you have to redo the step :-( Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. You can import them but you can't edit them. I've run into this before when my menu was based on a selection value. In the end, I just edited the def file directly and imported the menu. XML def files are easier to understand if you haven't done it before. On Wed, Mar 27, 2013 at 3:47 PM, Rick Cook remedyr...@gmail.com wrote: ** That is how the existing menus work for Categorization and a dozen other things. How are they working and yours isn't? Rick On Mar 27, 2013 3:11 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Just to be clear (I hope) You have a field on a form (call it FormA) you want to put a menu on. You want that menu to be dynamic based on another field (100099) on FormA Is the data for the menu also on FormA or on another form FormB? If the data is on FormB: Does FormB also have a field 100099? And if so, is it the same as the field on FormA? Another possible thing I can think of... Is the selection values and the alias values the same for the selection field (100099)? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault Sent: Wednesday, March 27, 2013 4:23 PM To: arslist@ARSLIST.ORG Subject: Great...ANOTHER BUG ** Well, You can't create dynamic menus in the new developer studio. If you have a selection field you want to use in a menu in a dynamic fashion, you can't. If field 100099 is a selection field with 4 values: Hello (0) World (1) Today (2) Tomorrow (3) Then in the menu if you type $ 100099$ = 0 Developer studio changes that to $ 100099$ = Yes Which results in the error: Incompatible data types for intended relational operation. (ARERR 313) Thanks BMC, what an astronomical step backwards. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Disabling survey email notification for VIP users
Dear List, Survey emails are been sent to all users when an Incident gets resolved. Is it possible to stop survey emails going for VIP users? Regards, Shadab Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Installing SSL Certificate on AR Server running on UNIX
Hi :) We managed to make it work in the end, it was just a folder name issue :p Best regards. Laurent. Le 26 mars 2013 à 19:06, laurent matheo lm...@me.com a écrit : I see :) So in your case those libs were already there (the ones from the kb). Thanks a lot :) On 26 Mar, 2013,at 05:50 PM, MIZELL, MICHELE mm3...@att.com wrote: No I didn’t have to import any libs as they were already in place. If you are registering the certificate for the 1st time then you will need to copy the libs to the arsystem/bin directory. Yes LDAP is working fine. From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of laurent matheo Sent: Tuesday, March 19, 2013 5:54 PM To: arslist@arslist.org Subject: Re: Installing SSL Certificate on AR Server running on UNIX ** Cool :) Did you have to copy some libs In /arsystem/bin/ ? Is ldaps working fine? Mobilis in Mobile. Le 19 mars 2013 à 22:33, MIZELL, MICHELE mm3...@att.com a écrit : ** Thank you so much. This solution worked. I just had to find the certutil on my server. I am on unix and it was located in /usr/sfw/bin directory. But the key was to find the utility and then I followed the steps in the KB article KA312819 From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of vaibhav wadekar Sent: Tuesday, March 19, 2013 11:34 AM To: arslist@arslist.org Subject: Re: Installing SSL Certificate on AR Server running on UNIX ** Linux has a certutil package in /usr/bin/certutil. ls -l certu* -rwxr-xr-x 1 root root 172168 Dec 10 2008 certutil You just need to copy the nss libraries to ARSystem/bin folder and follow KA # KA312819 Hope this helps. ~ Vaibhav On Mon, Mar 18, 2013 at 2:55 PM, MIZELL, MICHELE mm3...@att.com wrote: ** Has anyone installed an SSL Certificate on a unix server using the certutil utility or any other utility. I am trying to configure SSL LDAP Authentication on a unix server but am not able to run the certutil commands successfully as outlined in the document: https://kb.bmc.com/infocenter/index?page=contentid=KA319087actp=searchviewlocale=en_USsearchid=1363373386788 I downloaded the nss files for Linux instead of windows and copied the seamonkey dlls from my laptop to the unix server. When I try to create the certificate store I get the error : “ksh: certutil: cannot execute” Has anyone installed an SSL Certificate on the AR Server in a unix environment? Regards, Michele Mizell Sr. Remedy Developer ATT04 Tech Mahindra mm3...@att.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re: (Noob alert!) Cheat sheets? Remedy 7.6.04 for Dummies?
Your best bet is probably to go with an actual reporting tool. BMC sales folks would suggest BMC Analytics to you, and while I also like it, it's not the cheapest option out there. We use it to give users a drag and drop web interface to create reports (basically everything is linked together behind the scenes, so you can easily build a report showing Change Requests that have related Caused By Incidents.) We also use it to schedule reports to go out automatically on a schedule. I think it's probably the best option for reporting out of ITSM, but you will probably get some cheaper options presented to you here that would work about as well. Either way, I wouldn't continue with exporting to CSV and manipulating the data manually. Remedy uses a database, so reports should be able to leverage that instead. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanner, Lorraine Sent: Wednesday, March 27, 2013 6:35 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: (Noob alert!) Cheat sheets? Remedy 7.6.04 for Dummies? ** My mistake, we're in 7.5.00 Patch 004, and though we have the browser option, my staff is using the desktop client. All my documentation is for 7.6, so I thought that's what we had running. Let me clarify what I'm looking for... When I want to produce performance reports, I search for incidents my staff has created, export them to *.csv and filter the results. I'd love to run a report that shows how many tickets were created and by whom without the manual processing of data. What I don't currently have is a way to measure SLA Breach type by agent, or the time between updates (all update times, not only last one). Are there easier ways of getting this information, or what are some best practices out there to work with what I have in order to get what I need? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Tuesday, March 26, 2013 4:39 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: (Noob alert!) Cheat sheets? Remedy 7.6.04 for Dummies? ** Lorraine: Ummm...If we are talking about ITSM as your application for working tickets, it doesn't work with the native desktop client anymore once you get somewhere around version 7.5ish. We run ITSM 7.6.04 SP2 at our site, and I know our user community *has to* use a browser to work their tickets, though we on the development team still use the desktop client for certain tasks. Or are you talking about a partially customized app other than ITSM running on AR System Server 7.6.04? (It's not like BMC makes these questions especially easy to answer... :\ ) I'm still feeling a bit vague about what you need. Would you say that there are cases where you are having difficulty making sense of your data? Or is it more a case that are you struggling over what the right questions are to even be asking? Each of those questions has different answers, and if I can, I'd like to provide one that's reasonably helpful. Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanner, Lorraine Sent: Tuesday, March 26, 2013 3:59 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: (Noob alert!) Cheat sheets? Remedy 7.6.04 for Dummies? ** In addition to call handling metrics, I evaluate performance based on Created Tickets, Work Logs, First Call Resolution, Tickets Meeting SLA, Resolved 30 days (we get a large volume of 'request' tickets), and Updating Tickets within 14 days. This last one is quite a challenge to find without running the search reports every single day, so I currently only capture a snapshot of the end of each month. We're using a partially-custom built 7.6.04 using the native desktop client. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Darrell Reading Sent: Tuesday, March 26, 2013 12:05 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: (Noob alert!) Cheat sheets? Remedy 7.6.04 for Dummies? ** What metrics do you use to evaluate your people? Or are you looking for something more on the system side of data? Are you using Out of the Box BMC applications, or is this custom built? What version of the remedy server are you on, and do you use a web browser, or do you use the native client? Lots of questions here. Darrell Reading Phone 479.204.5739 dere...@wal-mart.commailto:dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList)
Re: Disabling survey email notification for VIP users
You would have to build a customization to do this, but I don't think it would be that difficult. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shadab Ahmed Sent: Thursday, March 28, 2013 4:49 AM To: arslist@ARSLIST.ORG Subject: Disabling survey email notification for VIP users ** Dear List, Survey emails are been sent to all users when an Incident gets resolved. Is it possible to stop survey emails going for VIP users? Regards, Shadab Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.comhttp://www.wipro.com _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Auto notification for service down...
On our UNIX system we wrote a script that monitors the arserverd process. If it stops we send out an email alert to several email distributions lists, as well as on-call pagers. Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ [HP_logo] Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Suresh Loganathan Sent: Thursday, March 28, 2013 1:01 AM To: arslist@ARSLIST.ORG Subject: Remedy Auto notification for service down... ** Hi Team, I have a quick question. If our remedy service went to down, how to configure the remedy auto notification to all remedy members. I wan t the answer with out BPPM configuration. Can you please advise to help and resolve this issue. Do we have any option into Remedy mail box exchange server. Thanks in Advance. Regards, Suresh Loganathan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.png
Re: How to search for Tasks
I created a Display form with two tabs to show a table of Tasks Assigned to Me and Tasks Assigned to My Group(s). I then added that to the Customizable Home Page. My users love using that instead of using the Overview Console. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, March 28, 2013 8:29 AM To: arslist@ARSLIST.ORG Subject: How to search for Tasks ** Good morning, I'm attempting to find out if there is an easier way for users to locate Tasks in Remedy. One of the issues we are dealing with is how they are not really visible anywhere except for the Overview Console. Additionally, it's difficult to do a search for Tasks. For example, let me compare doing a search on Incidents versus Tasks: INCIDENT SEARCH: 1) From the Home Page, click on the Applications flyout menu. 2) Select Incident Management Search Incident TASK SEARCH: 1) From the Home Page, click on the Applications flyout menu. 2) Select Foundation Elements Overview Console. 3) Click the Search For Ticket link at the top right of the table field. 4) Scroll to the bottom of the menu on the Request Type field and select Task. 5) Click the Select button. I've thought of just creating at least one entry point to take users directly to the search screen for Tasks to resolve this, but I really shouldn't have to do it. I'm planning on replacing the entire Home Page with a custom one since it doesn't provide useful information on Change Requests or Tasks in terms of scheduled dates and other data. Another fix for my users will be solved by the migration to 8, where they restored the Tasks to a tab on Incidents since some portion of my users leverage Tasks on Incidents. How has your organization dealt with making Tasks easier to find and more visible? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to search for Tasks
I believe there is also a link to the Task search form via the Change Management console - you could put something like that on the overview console. - Original Message - From: Tommy Morris tommy.mor...@radioshack.com To: arslist@ARSLIST.ORG Sent: Thursday, March 28, 2013 9:48:28 AM Subject: Re: How to search for Tasks ** I created a Display form with two tabs to show a table of Tasks Assigned to Me and Tasks Assigned to My Group(s). I then added that to the Customizable Home Page. My users love using that instead of using the Overview Console. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, March 28, 2013 8:29 AM To: arslist@ARSLIST.ORG Subject: How to search for Tasks ** Good morning, I’m attempting to find out if there is an easier way for users to locate Tasks in Remedy. One of the issues we are dealing with is how they are not really visible anywhere except for the Overview Console. Additionally, it’s difficult to do a search for Tasks. For example, let me compare doing a search on Incidents versus Tasks: INCIDENT SEARCH: 1) From the Home Page, click on the Applications flyout menu. 2) Select Incident Management Search Incident TASK SEARCH: 1) From the Home Page, click on the Applications flyout menu. 2) Select Foundation Elements Overview Console. 3) Click the “Search For Ticket” link at the top right of the table field. 4) Scroll to the bottom of the menu on the Request Type field and select “Task”. 5) Click the Select button. I’ve thought of just creating at least one entry point to take users directly to the search screen for Tasks to resolve this, but I really shouldn’t have to do it. I’m planning on replacing the entire Home Page with a custom one since it doesn’t provide useful information on Change Requests or Tasks in terms of scheduled dates and other data. Another fix for my users will be solved by the migration to 8, where they restored the Tasks to a tab on Incidents since some portion of my users leverage Tasks on Incidents. How has your organization dealt with making Tasks easier to find and more visible? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here . If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
IE8 Session Handling and Multiple Login Issue
Good Morning List, MT:7.5P5 on Websphere 6.1 all 32 bits. ARS: 7.5P5 on AIX 6.1.7 on 11g (We are in process of upgrading to 7.6.04 SP4 on test) Win7/Xp - On IE8, all windows opened share the same session. Unless start new session/ cmd: iexplore.exe -nomerge. We have a survey, that is emailed to Customers. This email uses a its generic id to login and bring up the survey form; overall multiple log in. Issue Scenarios: 1. Open IE (1st session), login into midtier. If users clicks on survey, its trys to launch in the 1st Session IE and fail. ARERR [9361] - A current session exists for a different user 2. Open IE (1st session), login into midtier. Open IE (2nd session), (file new session or Cmd); assumed active session. Then users clicks on survey url/link, its trys to launch in the 1st Session IE and fail. (ARERR [9361] - A current session exists for a different user) Therefore, click (mouse) launches all URL in 1st session. - Question: is there away to make the click action, open in last IE session? 3. Open IE (1st session), login into midtier. Open IE (2nd session), (file new session or Cmd); assumed active session. Then users copy/paste survey url/link into 2nd Session, works. 4. Open IE (1st session), don't login into midtier. Open IE (2nd session), login into midtier. Then users clicks on survey url/link, it launch in the 1st Session IE and works. - Question: In the below, can the header be modified specifically to start in new session, there by passing the click action above? the link/url is http://Server:port/arsys/servlet/ViewFormServlet?form=formview=viewnameserver=aliasusername=userpwd=pwdqual=qualification ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re: (Noob alert!) Cheat sheets? Remedy 7.6.04 for Dummies?
There is a reporting console that includes a series of out-of-the-box reports that may include the information you are looking for. The reports are Crystal Reports and can be exported to CSV for further filtering, but the reporting console allows you to filter results before the reports are generated. BMC also offers a product called Analytics, which includes a more robust set of reports and good set of functionality surrounding reporting . As far as best practices goes I'm unaware of a common listing, but this is the general ruleset I follow - 1) Don't come up with a list of 200 reports. Instead, come up with common reports that can be shared and allow end users to ignore/hide extra data columns 2) Generate reports during off-hours and automatically distribute them 3) Distribute via a common repository, whether it's a web page listing available downloads, a sharepoint repo, a shared directory, etc. 4) Determine what data is actually useful for a given enterprise / business unit 5) Copy and modify existing reports rather than start from scratch. 6) Apply Consistent formatting. 7) Take steps to ensure reporting doesn't influence end user activity in a negative way. 8) Comparisons of numbers between last week / last month / last year can be extraordinarily helpful for resource planning. 9) Understand performance ramifications and develop reports against a non-production system. - As far as SLA Breaches by agent goes - there are a series of SLA / SLM reports and I'm pretty sure you can adjust the queries by the Assigned To individual or limit the reports to a particular group. There are also out of the box reports that address questions of ticket volume. Time between updates can be tricky, but there is a lot of existing data and functionality in the system to work with to obtain that information (including leveraging SLM to track it and leveraging out of the box SLM reports) --- Steve On Wed, Mar 27, 2013 at 4:34 PM, Sanner, Lorraine lsan...@courts.az.govwrote: ** My mistake, we’re in 7.5.00 Patch 004, and though we have the browser option, my staff is using the desktop client. All my documentation is for 7.6, so I thought that’s what we had running. ** ** Let me clarify what I’m looking for… ** ** When I want to produce performance reports, I search for incidents my staff has created, export them to *.csv and filter the results. I’d love to run a report that shows how many tickets were created and by whom without the manual processing of data. ** ** What I don’t currently have is a way to measure SLA Breach type by agent, or the time between updates (all update times, not only last one). ** ** Are there easier ways of getting this information, or what are some best practices out there to work with what I have in order to get what I need? ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Stroud, Natalie K *Sent:* Tuesday, March 26, 2013 4:39 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: (Noob alert!) Cheat sheets? Remedy 7.6.04 for Dummies? ** ** ** Lorraine: ** ** Ummm…If we are talking about ITSM as your application for working tickets, it doesn’t work with the native desktop client anymore once you get somewhere around version 7.5ish. We run ITSM 7.6.04 SP2 at our site, and I know our user community **has to** use a browser to work their tickets, though we on the development team still use the desktop client for certain tasks. Or are you talking about a partially customized app other than ITSM running on AR System Server 7.6.04? (It’s not like BMC makes these questions especially easy to answer… :\ ) ** ** I’m still feeling a bit vague about what you need. Would you say that there are cases where you are having difficulty making sense of your data? Or is it more a case that are you struggling over what the right questions are to even be asking? Each of those questions has different answers, and if I can, I’d like to provide one that’s reasonably helpful. ** ** Thanks, * * *Natalie Stroud* SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 ** ** ** ** *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Sanner, Lorraine *Sent:* Tuesday, March 26, 2013 3:59 PM *To:* arslist@ARSLIST.ORG *Subject:* [EXTERNAL] Re: (Noob alert!) Cheat sheets? Remedy 7.6.04 for Dummies? ** ** ** In addition to call handling metrics, I evaluate performance based on Created Tickets, Work Logs, First Call Resolution, Tickets Meeting SLA, Resolved 30 days (we get a large volume of ‘request’ tickets), and Updating Tickets within 14 days. This last one is quite a challenge to find
Asset Management: Setting up leases
Hello, I thought I would reach out to this group to see if someone has a procedure or a way to make a standard lease within Remedy (7.6). I am trying to build out a standard operating Lease for 36 months. I cannot for the life of me create a monthly schedule of payments, without manually adding all 36 months for payments... There's got to be a better way than adding 36 payment entries. -Kris Kristopher Wong General Dynamics Canada Service Owner Licensing | BRM IT Phone: 613-596-7357 Email: kris.w...@gdcanada.com The information contained in this e-mail message is PRIVATE. It may contain confidential information and may be legally privileged. It is intended for the exclusive use of the addressee(s). If you are not the intended recipient, you are hereby notified that any dissemination, distribution or reproduction of this communication is strictly prohibited. If the intended recipient(s) cannot be reached or if a transmission problem has occurred, please notify the sender immediately by return e-mail and destroy all copies of this message. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.png
Re: How to search for Tasks
Did you run into any errors when they save that object to their customizable home page? I tried the same thing, and it worked fine until someone tried to save it to their default things that come up. The next time they log in, they get some weird scripting errors. Unfortunately BMC support was no help when we opened a ticket on the issue because AR System code shouldn't generate non-Remedy errors. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, March 28, 2013 8:48 AM To: arslist@ARSLIST.ORG Subject: Re: How to search for Tasks ** I created a Display form with two tabs to show a table of Tasks Assigned to Me and Tasks Assigned to My Group(s). I then added that to the Customizable Home Page. My users love using that instead of using the Overview Console. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, March 28, 2013 8:29 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: How to search for Tasks ** Good morning, I'm attempting to find out if there is an easier way for users to locate Tasks in Remedy. One of the issues we are dealing with is how they are not really visible anywhere except for the Overview Console. Additionally, it's difficult to do a search for Tasks. For example, let me compare doing a search on Incidents versus Tasks: INCIDENT SEARCH: 1) From the Home Page, click on the Applications flyout menu. 2) Select Incident Management Search Incident TASK SEARCH: 1) From the Home Page, click on the Applications flyout menu. 2) Select Foundation Elements Overview Console. 3) Click the Search For Ticket link at the top right of the table field. 4) Scroll to the bottom of the menu on the Request Type field and select Task. 5) Click the Select button. I've thought of just creating at least one entry point to take users directly to the search screen for Tasks to resolve this, but I really shouldn't have to do it. I'm planning on replacing the entire Home Page with a custom one since it doesn't provide useful information on Change Requests or Tasks in terms of scheduled dates and other data. Another fix for my users will be solved by the migration to 8, where they restored the Tasks to a tab on Incidents since some portion of my users leverage Tasks on Incidents. How has your organization dealt with making Tasks easier to find and more visible? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: IE8 Session Handling and Multiple Login Issue
Additional info, Good Morning List, MT:7.5P5 on Websphere 6.1 all 32 bits. ARS: 7.5P5 on AIX 6.1.7 on 11g (We are in process of upgrading to 7.6.04 SP4 on test) Win7/Xp - On IE8, all windows opened share the same session. Unless start new session/ cmd: iexplore.exe -nomerge. We have a survey, that is emailed to Customers. This email uses a its generic id to login and bring up the survey form; overall multiple log in. No. of Remedy Users: 1300. No. of Customers: 15,000. So this issues only affects 1300 people, 9%. Even thought not a lot - politics. Issue Scenarios: 1. Open IE (1st session), login into midtier. If users clicks on survey, its trys to launch in the 1st Session IE and fail. ARERR [9361] - A current session exists for a different user 2. Open IE (1st session), login into midtier. Open IE (2nd session), (file new session or Cmd); assumed active session. Then users clicks on survey url/link, its trys to launch in the 1st Session IE and fail. (ARERR [9361] - A current session exists for a different user) Therefore, click (mouse) launches all URL in 1st session. - Question: is there away to make the click action, open in last IE session? 3. Open IE (1st session), login into midtier. Open IE (2nd session), (file new session or Cmd); assumed active session. Then users copy/paste survey url/link into 2nd Session, works. 4. Open IE (1st session), don't login into midtier. Open IE (2nd session), login into midtier. Then users clicks on survey url/link, it launch in the 1st Session IE and works. - Question: In the below, can the header be modified specifically to start in new session, there by passing the click action above? the link/url is http://Server:port/arsys/servlet/ViewFormServlet?form=formview=viewnameserver=aliasusername=userpwd=pwdqual=qualification ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
DMT hangs on In Progress for jobs in ITSM 8.0 running on Linux
The Data Management job hangs during spreadsheet loads in Redhat Linux AR Server in ITSM version 8.0. Loads worked fine in 7.6.04. One error that might pertain is found in the arjavaplugin.log: InsufficientPermissionException: Either job Product_Catalog(Object Id null, Directory Id 00 0) does not exist Or User Remedy Application Service is not allowed to access job Product_Catalog We have ensured that the password in the UDM:RAppPassword form is the same as the Remedy Application Service password. Thanks for your help. Tim Guyse Remedy, MNI, SRS, MISM Support Applications Web Services NASA MSFC MITS Contract (Dynetics Technical Services) (256) 961-5372 (office) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re: (Noob alert!) Cheat sheets? Remedy 7.6.04 for Dummies?
Lorraine: I do have a couple of things I'd add in addition to what Steve said. I'm assuming use of Analytics here, but say you have a standard report that pulls tickets that were resolved last month. You'll have a query that pulls that information in. Have several tabs in which you slice and dice that data every which way. At our site, folks want to see this data sorted in the following ways: · by Incident ID · by Assigned Group · by Assignee · by Assigned Group then by Assignee · by Priority · by Service Type · by Prod Cat · by SLM (which equates to by Assigned Group then by Service Type then by whether it met or breached the SLA service target, which is a value we have to calculate manually in Analytics) · by SLM then by Priority (which is sorted by Assigned Group then by Priority then by whether it met the response and resolution service targets). Per Steve's tip in #1 below, they can ignore any of those tabs or columns on those tabs that they don't want to see. Another thing we do with our core set of Analytics reports is create one version that has a prompt for Assigned Group only and in which we hard-code the query to pull the data for a set date range, say the previous month. Then we create a second, ad-hoc version of the report which is has a prompt for both Assigned Group and Resolved date range, though you could create a prompt for any frequently requested variation. So if they come back and say, Our monthly report is nice, but we'd like to see this data for the last 6 months we just pull up the ad-hoc report, set a schedule to run Now, plug in the Support Group(s) and dates they want, and ba-da-bing, we can give them a variation on their standard report within minutes. Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad Sent: Thursday, March 28, 2013 7:59 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: (Noob alert!) Cheat sheets? Remedy 7.6.04 for Dummies? ** There is a reporting console that includes a series of out-of-the-box reports that may include the information you are looking for. The reports are Crystal Reports and can be exported to CSV for further filtering, but the reporting console allows you to filter results before the reports are generated. BMC also offers a product called Analytics, which includes a more robust set of reports and good set of functionality surrounding reporting . As far as best practices goes I'm unaware of a common listing, but this is the general ruleset I follow - 1) Don't come up with a list of 200 reports. Instead, come up with common reports that can be shared and allow end users to ignore/hide extra data columns 2) Generate reports during off-hours and automatically distribute them 3) Distribute via a common repository, whether it's a web page listing available downloads, a sharepoint repo, a shared directory, etc. 4) Determine what data is actually useful for a given enterprise / business unit 5) Copy and modify existing reports rather than start from scratch. 6) Apply Consistent formatting. 7) Take steps to ensure reporting doesn't influence end user activity in a negative way. 8) Comparisons of numbers between last week / last month / last year can be extraordinarily helpful for resource planning. 9) Understand performance ramifications and develop reports against a non-production system. - As far as SLA Breaches by agent goes - there are a series of SLA / SLM reports and I'm pretty sure you can adjust the queries by the Assigned To individual or limit the reports to a particular group. There are also out of the box reports that address questions of ticket volume. Time between updates can be tricky, but there is a lot of existing data and functionality in the system to work with to obtain that information (including leveraging SLM to track it and leveraging out of the box SLM reports) --- Steve On Wed, Mar 27, 2013 at 4:34 PM, Sanner, Lorraine lsan...@courts.az.govmailto:lsan...@courts.az.gov wrote: ** My mistake, we're in 7.5.00 Patch 004, and though we have the browser option, my staff is using the desktop client. All my documentation is for 7.6, so I thought that's what we had running. Let me clarify what I'm looking for... When I want to produce performance reports, I search for incidents my staff has created, export them to *.csv and filter the results. I'd love to run a report that shows how many tickets were created and by whom without the manual processing of data. What I don't currently have is a way to measure SLA Breach type by agent, or the time between updates (all update times, not only last one). Are there easier ways of
Re: Great...ANOTHER BUG
Ok, Its in ITSM 7.6 Here's the menu: CFG:PRC:CategoryHPD-T1-Q Its attached to the Help Desk form (the Generic Categorization Tier 1 field). The menu references form CFG:GenericCompanyModuleLookUp Field $100099$ is the Incident Type* field on the Help Desk form. Open the menu and add the following to it: And ($100099$ = 0) Save, re-open the menu, and suddenly ($100099$ = 0) is now: ($100099$ = Yes) I tried what Misi suggested below as well as re-importing them from my old 7.1 environment. Neither of those ideas worked (thanks for the suggestions though) I've even tried putting in the actual string values from the Incident Type* field in the menu, and still get the same error. I ended up doing this to work around the developer studio issue. (($100099$ != 1) AND ($100099$ != 2) AND ($100099$ != 3) AND ($100099$ != $NULL$)) Thanks, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, March 28, 2013 3:18 AM To: arslist@ARSLIST.ORG Subject: Re: Great...ANOTHER BUG Hi, I have seen this, and it actually does this with integer fields as well if I recall right... It just grabs any odd selection field value and puts it there. And it is not only Menus. The solution, if I recall, is to change it from Yes to 0 right before you save it. This will store your thing correctly, and it will work. But if you want to update it you have to redo the step :-( Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. You can import them but you can't edit them. I've run into this before when my menu was based on a selection value. In the end, I just edited the def file directly and imported the menu. XML def files are easier to understand if you haven't done it before. On Wed, Mar 27, 2013 at 3:47 PM, Rick Cook remedyr...@gmail.com wrote: ** That is how the existing menus work for Categorization and a dozen other things. How are they working and yours isn't? Rick On Mar 27, 2013 3:11 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Just to be clear (I hope) You have a field on a form (call it FormA) you want to put a menu on. You want that menu to be dynamic based on another field (100099) on FormA Is the data for the menu also on FormA or on another form FormB? If the data is on FormB: Does FormB also have a field 100099? And if so, is it the same as the field on FormA? Another possible thing I can think of... Is the selection values and the alias values the same for the selection field (100099)? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault Sent: Wednesday, March 27, 2013 4:23 PM To: arslist@ARSLIST.ORG Subject: Great...ANOTHER BUG ** Well, You can't create dynamic menus in the new developer studio. If you have a selection field you want to use in a menu in a dynamic fashion, you can't. If field 100099 is a selection field with 4 values: Hello (0) World (1) Today (2) Tomorrow (3) Then in the menu if you type $ 100099$ = 0 Developer studio changes that to $ 100099$ = Yes Which results in the error: Incompatible data types for intended relational operation. (ARERR 313) Thanks BMC, what an astronomical step backwards. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to search for Tasks
No I haven't had any issues like that with the Home Page. You should escalate that ticket though, browser generated non-Remedy errors can return as an off-shoot of Remedy problems. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, March 28, 2013 9:03 AM To: arslist@ARSLIST.ORG Subject: Re: How to search for Tasks ** Did you run into any errors when they save that object to their customizable home page? I tried the same thing, and it worked fine until someone tried to save it to their default things that come up. The next time they log in, they get some weird scripting errors. Unfortunately BMC support was no help when we opened a ticket on the issue because AR System code shouldn't generate non-Remedy errors. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, March 28, 2013 8:48 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: How to search for Tasks ** I created a Display form with two tabs to show a table of Tasks Assigned to Me and Tasks Assigned to My Group(s). I then added that to the Customizable Home Page. My users love using that instead of using the Overview Console. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, March 28, 2013 8:29 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: How to search for Tasks ** Good morning, I'm attempting to find out if there is an easier way for users to locate Tasks in Remedy. One of the issues we are dealing with is how they are not really visible anywhere except for the Overview Console. Additionally, it's difficult to do a search for Tasks. For example, let me compare doing a search on Incidents versus Tasks: INCIDENT SEARCH: 1) From the Home Page, click on the Applications flyout menu. 2) Select Incident Management Search Incident TASK SEARCH: 1) From the Home Page, click on the Applications flyout menu. 2) Select Foundation Elements Overview Console. 3) Click the Search For Ticket link at the top right of the table field. 4) Scroll to the bottom of the menu on the Request Type field and select Task. 5) Click the Select button. I've thought of just creating at least one entry point to take users directly to the search screen for Tasks to resolve this, but I really shouldn't have to do it. I'm planning on replacing the entire Home Page with a custom one since it doesn't provide useful information on Change Requests or Tasks in terms of scheduled dates and other data. Another fix for my users will be solved by the migration to 8, where they restored the Tasks to a tab on Incidents since some portion of my users leverage Tasks on Incidents. How has your organization dealt with making Tasks easier to find and more visible? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SLM Hierarchy
Hi All, Just have a quick question. Do the agreements service targets in the Customer Folder take precedence over the agreements service targets in the Standard Service folder? I need to have a generic SLA that would apply to most customers and occasionally a SLA specific to a single customer. The hope is I don't have to set up specific SLA's for each customer or use one qualification like 'Customer' != A AND 'Customer' != H AND 'Customer' != Y and another 'Customer' = A to separate out the targets/ Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 [cid:image001.gif@01CE2B99.BC23B350] This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: SLM Hierarchy
Hi, No, there is no precedence on the folders they are just there for grouping purposes. The Terms and Conditions are what set if the SLA is attached or not. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: 28 March 2013 15:35 To: arslist@ARSLIST.ORG Subject: SLM Hierarchy ** Hi All, Just have a quick question. Do the agreements service targets in the Customer Folder take precedence over the agreements service targets in the Standard Service folder? I need to have a generic SLA that would apply to most customers and occasionally a SLA specific to a single customer. The hope is I don't have to set up specific SLA's for each customer or use one qualification like 'Customer' != A AND 'Customer' != H AND 'Customer' != Y and another 'Customer' = A to separate out the targets/ Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 email-Logo-031813 _ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.gif
Re: [EXTERNAL] Re: (Noob alert!) Cheat sheets? Remedy 7.6.04 for Dummies?
Thank you all for these suggestions! I'll get with someone in our Ops group and see what magic they can work for us. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Thursday, March 28, 2013 7:57 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: (Noob alert!) Cheat sheets? Remedy 7.6.04 for Dummies? ** Lorraine: I do have a couple of things I'd add in addition to what Steve said. I'm assuming use of Analytics here, but say you have a standard report that pulls tickets that were resolved last month. You'll have a query that pulls that information in. Have several tabs in which you slice and dice that data every which way. At our site, folks want to see this data sorted in the following ways: · by Incident ID · by Assigned Group · by Assignee · by Assigned Group then by Assignee · by Priority · by Service Type · by Prod Cat · by SLM (which equates to by Assigned Group then by Service Type then by whether it met or breached the SLA service target, which is a value we have to calculate manually in Analytics) · by SLM then by Priority (which is sorted by Assigned Group then by Priority then by whether it met the response and resolution service targets). Per Steve's tip in #1 below, they can ignore any of those tabs or columns on those tabs that they don't want to see. Another thing we do with our core set of Analytics reports is create one version that has a prompt for Assigned Group only and in which we hard-code the query to pull the data for a set date range, say the previous month. Then we create a second, ad-hoc version of the report which is has a prompt for both Assigned Group and Resolved date range, though you could create a prompt for any frequently requested variation. So if they come back and say, Our monthly report is nice, but we'd like to see this data for the last 6 months we just pull up the ad-hoc report, set a schedule to run Now, plug in the Support Group(s) and dates they want, and ba-da-bing, we can give them a variation on their standard report within minutes. Good luck! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad Sent: Thursday, March 28, 2013 7:59 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: (Noob alert!) Cheat sheets? Remedy 7.6.04 for Dummies? ** There is a reporting console that includes a series of out-of-the-box reports that may include the information you are looking for. The reports are Crystal Reports and can be exported to CSV for further filtering, but the reporting console allows you to filter results before the reports are generated. BMC also offers a product called Analytics, which includes a more robust set of reports and good set of functionality surrounding reporting . As far as best practices goes I'm unaware of a common listing, but this is the general ruleset I follow - 1) Don't come up with a list of 200 reports. Instead, come up with common reports that can be shared and allow end users to ignore/hide extra data columns 2) Generate reports during off-hours and automatically distribute them 3) Distribute via a common repository, whether it's a web page listing available downloads, a sharepoint repo, a shared directory, etc. 4) Determine what data is actually useful for a given enterprise / business unit 5) Copy and modify existing reports rather than start from scratch. 6) Apply Consistent formatting. 7) Take steps to ensure reporting doesn't influence end user activity in a negative way. 8) Comparisons of numbers between last week / last month / last year can be extraordinarily helpful for resource planning. 9) Understand performance ramifications and develop reports against a non-production system. - As far as SLA Breaches by agent goes - there are a series of SLA / SLM reports and I'm pretty sure you can adjust the queries by the Assigned To individual or limit the reports to a particular group. There are also out of the box reports that address questions of ticket volume. Time between updates can be tricky, but there is a lot of existing data and functionality in the system to work with to obtain that information (including leveraging SLM to track it and leveraging out of the box SLM reports) --- Steve On Wed, Mar 27, 2013 at 4:34 PM, Sanner, Lorraine lsan...@courts.az.govmailto:lsan...@courts.az.gov wrote: ** My mistake, we're in 7.5.00 Patch 004, and though we have the browser option, my staff is using the desktop client. All my documentation is for 7.6, so I thought that's what we had running. Let me clarify what I'm looking for... When I want to
Re: Remedy Auto notification for service down...
Hi Chris, Thanks for your swift response. We have used windows OS environment. Can you please advise, how to achieve this using script. Thanks in Advance, Suresh Loganathan On Thu, Mar 28, 2013 at 6:37 PM, Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.com wrote: ** On our UNIX system we wrote a script that monitors the arserverd process. If it stops we send out an email alert to several email distributions lists, as well as on-call pagers. ** ** *Christopher Pruitt* Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 *HP Enterprises Services* *christopher.pru...@hp.com* www.hp.com [image: HP_logo] ** ** ** ** *Confidentiality Notice:* This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake.* *** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Suresh Loganathan *Sent:* Thursday, March 28, 2013 1:01 AM *To:* arslist@ARSLIST.ORG *Subject:* Remedy Auto notification for service down... ** ** ** Hi Team, ** ** I have a quick question. If our remedy service went to down, how to configure the remedy auto notification to all remedy members. I wan t the answer with out BPPM configuration. Can you please advise to help and resolve this issue. ** ** Do we have any option into Remedy mail box exchange server. ** ** Thanks in Advance. ** ** Regards, ** ** Suresh Loganathan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AREA LDAP 8.0 Configuration Issue
Could anyone provide any assistance with a problem that we are having in which we have successfully configured our AR users to login using their LDAP password but when they go into Remedy to work a ticket it tells them they have no right license. The users are in the right groups if I turn of LDAP they can access the groups with no problem but once I turn it back on they receive the error. Thanks in Advance V/R Abdul Baytops ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Python....
Has anyone created/used a Python interface to a Remedy system? If so, could you contact me offlist? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AREA LDAP 8.0 Configuration Issue
Could it be case sensitivity? How are they logging in? What is the case they log in with vs. how they are configured? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abdullah Baytops Sent: Thursday, March 28, 2013 12:55 PM To: arslist@ARSLIST.ORG Subject: AREA LDAP 8.0 Configuration Issue ** Could anyone provide any assistance with a problem that we are having in which we have successfully configured our AR users to login using their LDAP password but when they go into Remedy to work a ticket it tells them they have no right license. The users are in the right groups if I turn of LDAP they can access the groups with no problem but once I turn it back on they receive the error. Thanks in Advance V/R Abdul Baytops _ARSlist: Where the Answers Are and have been for 20 years_ This message (including any attachments) is confidential and intended for a specific individual and purpose. If you are not the intended recipient, please notify the sender immediately and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SLM Hierarchy
Hi Carl, So are you saying every time I add a customer in ITSM I have to either build a set of targets for that customer or exclude the custom targets from the global targets. Not really scalable. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Thursday, March 28, 2013 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: SLM Hierarchy ** Hi, No, there is no precedence on the folders they are just there for grouping purposes. The Terms and Conditions are what set if the SLA is attached or not. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: 28 March 2013 15:35 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: SLM Hierarchy ** Hi All, Just have a quick question. Do the agreements service targets in the Customer Folder take precedence over the agreements service targets in the Standard Service folder? I need to have a generic SLA that would apply to most customers and occasionally a SLA specific to a single customer. The hope is I don't have to set up specific SLA's for each customer or use one qualification like 'Customer' != A AND 'Customer' != H AND 'Customer' != Y and another 'Customer' = A to separate out the targets/ Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 [cid:image001.gif@01CE2BC3.E6F2EC20] This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
AUTO: Sharon-Michal Mamon-Meged is out of the office. (returning 02/04/2013)
I am out of the office until 02/04/2013. אני בחופשת פסח Note: This is an automated response to your message Re: DM - Loading Incidents - couldn't convert string error sent on 25/03/2013 0:46:31. This is the only notification you will receive while this person is away. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AREA LDAP 8.0 Configuration Issue
The case is all lowercase on both the AR System and LDAP server. I was wondering could it be the form that has the Write License area on the LDAP form? Are there specific values that should be included in that area. V/R Abdul Baytops From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Smerz, Christian [cesm...@eprod.com] Sent: Thursday, March 28, 2013 2:37 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP 8.0 Configuration Issue ** Could it be case sensitivity? How are they logging in? What is the case they log in with vs. how they are configured? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abdullah Baytops Sent: Thursday, March 28, 2013 12:55 PM To: arslist@ARSLIST.ORG Subject: AREA LDAP 8.0 Configuration Issue ** Could anyone provide any assistance with a problem that we are having in which we have successfully configured our AR users to login using their LDAP password but when they go into Remedy to work a ticket it tells them they have no right license. The users are in the right groups if I turn of LDAP they can access the groups with no problem but once I turn it back on they receive the error. Thanks in Advance V/R Abdul Baytops _ARSlist: Where the Answers Are and have been for 20 years_ This message (including any attachments) is confidential and intended for a specific individual and purpose. If you are not the intended recipient, please notify the sender immediately and delete this message. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
RQC:ConsoleWizrd Error
I am looking form some assistance with using the RQC:RequestorConsoleWizard in which after saving a ticket as a requester the Request ID is not being generated. I have checked all the filters and notice none of the SRM:AOI: Filters fire in which I think is causing the problem. Any possible solutions would be of assistance. V/R Abdul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AREA LDAP 8.0 Configuration Issue
Under Configuration tab do you have Allow Guest Users enabled by chance? What are your settings for Authenticate Unregistered Users under EA tab as well as the Authentication Chaining Mode set to? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AREA LDAP 8.0 Configuration Issue
We have the following: 1. No check box in the Allow Guest Users 2. No check box in the Authenticate Unregistered Users 3. Authentication has AREA - ARS V/R Abdul Baytops From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Andrew Belis [andrew.be...@lmco.com] Sent: Thursday, March 28, 2013 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP 8.0 Configuration Issue Under Configuration tab do you have Allow Guest Users enabled by chance? What are your settings for Authenticate Unregistered Users under EA tab as well as the Authentication Chaining Mode set to? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AREA LDAP 8.0 Configuration Issue
If you are using CRBP(Cross Ref Blank password)= True, and you have mainly AR groups (not specific AD groups) which you need to use, make sure in AREA LDAP configuration form, in the License Mask and in the Write license (under Defaults and Mapping attributes to user information), you don't have any value mentioned over there. If it is blank, it is going to pick the licenses from User form, and you should get token as per mentioned in user form. If there is no specific reason to use chaining mode, it can be set to off, as by default it is set to first go to ARS and then to AREA. If you are using any sso plugin, then in those cases chaining is usually helpful and enabled. By default, the way it works with chaining disabled is, first it go to user form, it will check if that user exists in user form, and if that user have blank password in user form (with CRBP=true) and then it will authenticate via the password of AD . Hope this helps. Regards Kapil B. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abdullah Baytops Sent: Friday, March 29, 2013 2:28 AM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP 8.0 Configuration Issue We have the following: 1. No check box in the Allow Guest Users 2. No check box in the Authenticate Unregistered Users 3. Authentication has AREA - ARS V/R Abdul Baytops From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Andrew Belis [andrew.be...@lmco.com] Sent: Thursday, March 28, 2013 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: AREA LDAP 8.0 Configuration Issue Under Configuration tab do you have Allow Guest Users enabled by chance? What are your settings for Authenticate Unregistered Users under EA tab as well as the Authentication Chaining Mode set to? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Great...ANOTHER BUG
Hi, When you open it, it will say Yes but the stored value is 0. And it works. As long as you do not need to re-save the object, in which case you have to replace Yes with 0 again... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Ok, Its in ITSM 7.6 Here's the menu: CFG:PRC:CategoryHPD-T1-Q Its attached to the Help Desk form (the Generic Categorization Tier 1 field). The menu references form CFG:GenericCompanyModuleLookUp Field $100099$ is the Incident Type* field on the Help Desk form. Open the menu and add the following to it: And ($100099$ = 0) Save, re-open the menu, and suddenly ($100099$ = 0) is now: ($100099$ = Yes) I tried what Misi suggested below as well as re-importing them from my old 7.1 environment. Neither of those ideas worked (thanks for the suggestions though) I've even tried putting in the actual string values from the Incident Type* field in the menu, and still get the same error. I ended up doing this to work around the developer studio issue. (($100099$ != 1) AND ($100099$ != 2) AND ($100099$ != 3) AND ($100099$ != $NULL$)) Thanks, Matt P. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, March 28, 2013 3:18 AM To: arslist@ARSLIST.ORG Subject: Re: Great...ANOTHER BUG Hi, I have seen this, and it actually does this with integer fields as well if I recall right... It just grabs any odd selection field value and puts it there. And it is not only Menus. The solution, if I recall, is to change it from Yes to 0 right before you save it. This will store your thing correctly, and it will work. But if you want to update it you have to redo the step :-( Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. You can import them but you can't edit them. I've run into this before when my menu was based on a selection value. In the end, I just edited the def file directly and imported the menu. XML def files are easier to understand if you haven't done it before. On Wed, Mar 27, 2013 at 3:47 PM, Rick Cook remedyr...@gmail.com wrote: ** That is how the existing menus work for Categorization and a dozen other things. How are they working and yours isn't? Rick On Mar 27, 2013 3:11 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Just to be clear (I hope) You have a field on a form (call it FormA) you want to put a menu on. You want that menu to be dynamic based on another field (100099) on FormA Is the data for the menu also on FormA or on another form FormB? If the data is on FormB: Does FormB also have a field 100099? And if so, is it the same as the field on FormA? Another possible thing I can think of... Is the selection values and the alias values the same for the selection field (100099)? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault Sent: Wednesday, March 27, 2013 4:23 PM To: arslist@ARSLIST.ORG Subject: Great...ANOTHER BUG ** Well, You can't create dynamic menus in the new developer studio. If you have a selection field you want to use in a menu in a dynamic fashion, you can't. If field 100099 is a selection field with 4 values: Hello (0) World (1) Today (2) Tomorrow (3) Then in the menu if you type $ 100099$ = 0 Developer studio changes that to $ 100099$ = Yes Which results in the error: Incompatible data types for intended relational operation. (ARERR 313) Thanks BMC, what an astronomical step backwards. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
WG: DMT hangs on In Progress for jobs in ITSM 8.0 running on Linux
Hi Tim,
we are facing a similary issue with a DMT Job.
Please check the following details on the AR System Admin
Console-Application-Other -Application State-AR System Unified Data
Management entry and check the State is set to Production.
If not, please set the value and then check if the records are processed.
It might be the BMC Atrium Integrator is in Maintenance state. I asked BMC
Support if this should set to Production state, but did not get a response yet.
Maybe you would give it a chance?
HTH
Mario
Von: Action Request System discussion list(ARSList) im Auftrag von Guyse,
Timothy D. {Tim}(MSFC-IS30)[MITS]
Gesendet: Do 28.03.2013 15:36
An: arslist@ARSLIST.ORG
Betreff: DMT hangs on In Progress for jobs in ITSM 8.0 running on Linux
The Data Management job hangs during spreadsheet loads in Redhat Linux AR
Server in ITSM version 8.0. Loads worked fine in 7.6.04.
One error that might pertain is found in the arjavaplugin.log:
InsufficientPermissionException: Either job Product_Catalog(Object Id null,
Directory Id 00
0) does not exist Or User Remedy Application Service is not allowed to access
job Product_Catalog
We have ensured that the password in the UDM:RAppPassword form is the same as
the Remedy Application Service password.
Thanks for your help.
Tim Guyse
Remedy, MNI, SRS, MISM Support
Applications Web Services
NASA MSFC MITS Contract (Dynetics Technical Services)
(256) 961-5372 (office)
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Re: RQC:ConsoleWizrd Error
Yo...you may want to verify that all of your plugins are running...it sounds like they may not be... How have you been? Rob On Mar 28, 2013 4:35 PM, Abdullah Baytops abayt...@onefederalsolution.com wrote: ** I am looking form some assistance with using the RQC:RequestorConsoleWizard in which after saving a ticket as a requester the Request ID is not being generated. I have checked all the filters and notice none of the SRM:AOI: Filters fire in which I think is causing the problem. Any possible solutions would be of assistance. V/R Abdul _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Using Struct Admin in Dev Studio
Jason, If I remember correctly, strict admin lets you modify the structure (dev studio), but is not a data permission On Wednesday, March 27, 2013, Jason Miller jason.mil...@gmail.com wrote: ** ARS 8.1, no ITSM. This is the first time I have tried to limit an account's access using Struct Admin permissions. Am I reading this correctly that before this will work I need to modify out of the box AR form permissions? https://docs.bmc.com/docs/display/public/ars81/Struct+Admin+group+permissions I created a user record and gave it only the Struct Admin group (8) and get the following when I try to open the forms Object List in Dev Studio. Unable to retrieve Forms from servername. com.bmc.arsys.studio.model.ModelException: ERROR (304): Must have Administrative permission to perform this operation; (ARERR 5087) Has anybody else had success with Struct Admin? Thanks, Jason _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SLM Hierarchy
Hi, Unfortunately yes. However, I have seen a number of customers that build a Pre SLA engine that uses keywords in the Terms and Conditions to evaluate the attachment SLA. This is a customisation where you push a keyword to a field on the form that you can referencing in the qualification for the Terms and Conditions - this can also be a lookup table for the keyword (have seen this also). This eliminates the need to build SLA's for each customer as you can reference these fields in the Terms and Conditions based on a lookup/table. The SLM module is effectively a Workflow Engine, so there are workarounds and endless possibilities if you configure/customise as required. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: 28 March 2013 18:53 To: arslist@ARSLIST.ORG Subject: Re: SLM Hierarchy ** Hi Carl, So are you saying every time I add a customer in ITSM I have to either build a set of targets for that customer or exclude the custom targets from the global targets. Not really scalable. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Thursday, March 28, 2013 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: SLM Hierarchy ** Hi, No, there is no precedence on the folders they are just there for grouping purposes. The Terms and Conditions are what set if the SLA is attached or not. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: 28 March 2013 15:35 To: arslist@ARSLIST.ORG Subject: SLM Hierarchy ** Hi All, Just have a quick question. Do the agreements service targets in the Customer Folder take precedence over the agreements service targets in the Standard Service folder? I need to have a generic SLA that would apply to most customers and occasionally a SLA specific to a single customer. The hope is I don't have to set up specific SLA's for each customer or use one qualification like 'Customer' != A AND 'Customer' != H AND 'Customer' != Y and another 'Customer' = A to separate out the targets/ Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 email-Logo-031813 _ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.gif
Re: Using Struct Admin in Dev Studio
That is what I am looking for. I want to give a developer access to code but not be an admin giving them access to all data and be able to change server config. I believe Struct Admin is what I am looking for but can't figure out why Dev Studio says the user I am testing with needs to be an Administrator. Jason On Thu, Mar 28, 2013 at 3:35 PM, Longwing, Lj llongw...@usgs.gov wrote: ** Jason, If I remember correctly, strict admin lets you modify the structure (dev studio), but is not a data permission On Wednesday, March 27, 2013, Jason Miller jason.mil...@gmail.com wrote: ** ARS 8.1, no ITSM. This is the first time I have tried to limit an account's access using Struct Admin permissions. Am I reading this correctly that before this will work I need to modify out of the box AR form permissions? https://docs.bmc.com/docs/display/public/ars81/Struct+Admin+group+permissions I created a user record and gave it only the Struct Admin group (8) and get the following when I try to open the forms Object List in Dev Studio. Unable to retrieve Forms from servername. com.bmc.arsys.studio.model.ModelException: ERROR (304): Must have Administrative permission to perform this operation; (ARERR 5087) Has anybody else had success with Struct Admin? Thanks, Jason _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RQC:ConsoleWizrd Error
Thats exactly what I was thinking . If the plugins did not load during the install is there another way to reinstall those plugins. Also what specific plug should I have that may be missing in a linux environment. V/R Abdul From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Rob Dudley [duds1...@gmail.com] Sent: Thursday, March 28, 2013 6:32 PM To: arslist@ARSLIST.ORG Subject: Re: RQC:ConsoleWizrd Error ** Yo...you may want to verify that all of your plugins are running...it sounds like they may not be... How have you been? Rob On Mar 28, 2013 4:35 PM, Abdullah Baytops abayt...@onefederalsolution.commailto:abayt...@onefederalsolution.com wrote: ** I am looking form some assistance with using the RQC:RequestorConsoleWizard in which after saving a ticket as a requester the Request ID is not being generated. I have checked all the filters and notice none of the SRM:AOI: Filters fire in which I think is causing the problem. Any possible solutions would be of assistance. V/R Abdul _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RQC:ConsoleWizrd Error
Did you check srm:request to see if there are any event errors? If you had plugin issues, entry in cai:events form should have shown an error right? Which again should have circulated back to srm:request? Regards, Karthik On Mar 29, 2013 6:51 AM, Abdullah Baytops abayt...@onefederalsolution.com wrote: ** Thats exactly what I was thinking . If the plugins did not load during the install is there another way to reinstall those plugins. Also what specific plug should I have that may be missing in a linux environment. V/R Abdul -- *From:* Action Request System discussion list(ARSList) [ arslist@ARSLIST.ORG] on behalf of Rob Dudley [duds1...@gmail.com] *Sent:* Thursday, March 28, 2013 6:32 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: RQC:ConsoleWizrd Error ** Yo...you may want to verify that all of your plugins are running...it sounds like they may not be... How have you been? Rob On Mar 28, 2013 4:35 PM, Abdullah Baytops abayt...@onefederalsolution.com wrote: ** I am looking form some assistance with using the RQC:RequestorConsoleWizard in which after saving a ticket as a requester the Request ID is not being generated. I have checked all the filters and notice none of the SRM:AOI: Filters fire in which I think is causing the problem. Any possible solutions would be of assistance. V/R Abdul _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
