Re: Can't create unique index in 8.1 on overlay forms?

2013-04-09 Thread Hullule, Kiran
Hi Joe,

As far as I know, that is not possible, as soon as you create an overlay of any 
base object (oob object) the overlayProp columnsets its value in database as: 
-  2
  
See below for more details.
  overlayProp column
 AR ORIGINAL OBJECT  0 un-touched or out of the box 
object
 AR OVERLAID OBJECT  1 base object which is overlaid
  
 AR OVERLAY OBJECT   2 overlay object   
   
 AR CUSTOM OBJECT4 object created through custom 
mode client


Once server identifies that base object has an Overlay created then server will 
respond to the client queries (APIs) as against overlay object and Overlay 
object will be user (client) facing. You cannot enforce base layer to clients 
when its overlay object is already in place.

HTH.

Regards,
Kiran


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday, April 09, 2013 8:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Can't create unique index in 8.1 on overlay forms?

If that's the case, from the AR System client perspective, how do I connect
to the base layer if I did not want to connect to the overlay layer?

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chuck Mousseau
Sent: Monday, April 08, 2013 8:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Can't create unique index in 8.1 on overlay forms?

Hey Folks,

The inability to create unique indexes on a form overlay is not a bug; it's
intentional.

The reason is that it affects operations at the origin layer as well as at
the overlay layer.

Records for a form and its overlay are stored in the same database tables.
That means indexes created for either affect data operations for both.

If a unique index were created in the overlay layer, it would still be
enforced on records created or modified through the origin layer, so the
behavior of the origin layer would be changed.

If the index is on a custom field, then it becomes impossible to create
records at the origin layer.  If the index is on an origin field or on an
overlaid field, it can still prevent operations that were previously legal
at the origin layer.

Among other things this could cause upgrades to fail by preventing them from
updating data.

Unique indexes can be created on custom forms, because changes to custom
forms do not affect the origin layer -- those forms are not visible there
and no data operations can be performed on them at that layer.

One workaround that has been suggested is to go to Base Development mode in
Developer Studio and then to add the unique index to the origin form.  Doing
that can prevent upgrades from succeeding.  It also doesn't guarantee that
the change will be persisted across an upgrade if the upgrade should
succeed, because the change is not captured in an overlay.

If we want to ensure that a field's contents on an overlaid form are unique
in the overlay layer, the best way to accomplish that is to create a custom
filter that returns an error when duplicate data is written.

The filter will not affect operations performed at the origin layer, but it
will protect data written at the overlay layer.

Hope this helps,
-Chuck

  


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Re: Setting the Customer*+ on Incidents through a web service

2013-04-09 Thread Carl Wilson
Hi,

Version 8.x.x introduces a Filter Service Call to a lookup form
SHR:ServiceFunction_PeopleLookup from the Interface_Create forms
(Incident, Problem, Change and Release).

This allows the combinations of entries to be found as described below.

 

  _  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: 09 April 2013 05:43
To: arslist@ARSLIST.ORG
Subject: Re: Setting the Customer*+ on Incidents through a web service

 

** 

The Company + Corporate ID makes a lot of sense IF and ONLY IF its use is
enforced. It isn't pre-version 8.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gareth Oliver
Sent: Monday, April 08, 2013 11:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Setting the Customer*+ on Incidents through a web service

 

BMC have implemented three options of sub-set data: Login_ID, Company +
Corporate ID, FName + MInitial + LName.

 

I haven't checked/confirmed if the same functionality exists for the Submit
WS for Change/Release/etc, but the documentation doesn't reflect any updates
(possibly more an issue with the documentation than the functionality).

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday, 9 April 2013 12:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Setting the Customer*+ on Incidents through a web service

 

** 

How has it been implemented if I may ask? I have not yet had the chance to
look at 8.00

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] mailto:%5bmailto:arslist@ARSLIST.ORG%5d  On
Behalf Of Gareth Oliver
Sent: Monday, April 08, 2013 9:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Setting the Customer*+ on Incidents through a web service

 

Hi Shawn,

 

While it doesn't help you on your current version, the requirement you
describe has been implemented in ITSM 8.0; the online documentation is here
 https://docs.bmc.com/docs/display/servicedesk80/HelpDesk_Submit_Service

 

Regards,
Gareth

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] mailto:%5bmailto:arslist@ARSLIST.ORG%5d  On
Behalf Of Joe D'Souza
Sent: Tuesday, 9 April 2013 8:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Setting the Customer*+ on Incidents through a web service

 

** 

An alternative (given your challenges) could be to build a custom web
service, with a 'Get Operation' to fetch the right user where the inputs
required to get the right user would be as many inputs as you would require
(First Name, Last Name, email address, Remedy Login ID, Phone Number) to
correctly identify him. There is a 'instanceID' field 179 that has a unique
index which you could use to set in that form (customizations will be
required off course). You could use this instanceID then to feed into that
create WS.

 

I mentioned Phone number, but if you choose to add this to the search, you
might need to standardize the input of phone numbers.

 

This way you are more likely not to face issues in picking the wrong user.
Given the nature of your challenges, there may still be holes in this as
even with a filtered search, there is a chance 2 exclusive users might still
match..

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] mailto:%5bmailto:arslist@ARSLIST.ORG%5d  On
Behalf Of Pierson, Shawn
Sent: Monday, April 08, 2013 4:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Setting the Customer*+ on Incidents through a web service

 

The specific integration that the email would be used for is originating
from within one of our own company, but we have grown so quickly that we do
have a lot of data issues right now.  We even have duplicate login names
(across domains with trusts) that have wreaked havoc on some of our systems,
including Remedy where I previously had no requirement to facilitate
multiple domains and was assured that login names would be unique even
amongst the different domains (and one day, when they finish manually
changing each duplicate they will be.)  For the user that I am dealing with
this on today, there are four people with the exact same name.

 

I leverage an Active Directory integration via vendor forms with LDAP, and I
have several vendor forms pulling different data from each domain since
there is no standard format yet and dumping that data into a common
processing form that does some data cleanup and validation then creates the
CTM:People record.  For a People record to be created, I require a First
Name, Last Name, Email Address, Login Name, and either a Company or a
Manager listed in Active Directory (who has a valid Company associated with
them.)  I match to the CTM:People record based on Login Name for the purpose
of updates.  The Remedy Login Name field is basically 

Re: Issues in DSO 7.6.04 SP2 Linux-Windows

2013-04-09 Thread Hullule, Kiran
Try configuring IP to Windows AR server Name resolution in /etc/hosts on Linux 
box  and
  IP to Linux AR server Name resolution in 
drivers/etc/hosts on windows box

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Brandt
Sent: Tuesday, April 09, 2013 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Issues in DSO 7.6.04 SP2 Linux-Windows

**
We are trying to setup DSO between 2 AR servers.
One is on RHEL 5.3, 7.6.04 SP2 and other is on Win 2k 8, 7.6.04 SP2

We enabled DSO on both the servers. Machines are in same network and accessible 
from one another using machine name (same as AR Server name).

After making all configuration changes, we observe following

1. From Developer Studio, if we connect to Windows ARS, we are able to connect 
to
Linux Server in one of the distributed mappings. Even here, there is small 
glitch, we   need to specify IP address of Linux machine. It doesn't work with 
AR Server Name of Linux machine.

2. But from Developer Studio, if we connect to Linux ARS, no matter what we put 
we are not able to establish connection to Windows ARS server.

When configuring DSO on both, we have used machine names (same as AR Server 
Alias Name) (and not FQDN) of the remote AR Server.

Any clues what might be going wrong?

~ Nathan

_ARSlist: Where the Answers Are and have been for 20 years_

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Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04

2013-04-09 Thread Peter Romain
The only way I can think of doing this totally in Remedy would be to walk
your existing, now hidden, table (preferably server side) writing unique
records to a new Remedy form then displaying the new form records in the
table the users see.

Messy but we've probably all done this at some stage!!

 

A better way would be to create a new database view using Natalie's SQL as a
guide then create a Remedy view form using your new view. The only
complication with this could be the generation of a key field for the Remedy
view form.

 

Using the view form for your table will give you the result you need.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla
Sent: 08 April 2013 23:51
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04

 

** 

Yup;

 

You're on the right idea, Natalie.

 

Fact is that the table is part of a multi-join and being displayed in
another form.  I really don't want to use the Direct SQL option for pulling
the data for reasons of performance and simple logic.  I'm hoping Remedy has
a native method for DISTINCT.

 

Hope. the root of all naivety? J

 

Thanks much for the option.

 

r

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Monday, April 08, 2013 5:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04

 

** 

Ray:

 

I don't know if it's possible or even advisable to make Remedy query
directly in SQL, but SQL does have the SELECT DISTINCT statement that would
do what you are asking.

 

The SQL query would run something like

SELECT DISTINCT Assignee

FROM Table_name underlying your form.

 

If your table then had 200 tickets assigned to 13 unique Assignees, you'd
get the 13 assignees.

 

Good luck!

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Reporting Specialist

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla
Sent: Monday, April 08, 2013 3:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04

 

** 

We're on SQL latest.

 

r

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Monday, April 08, 2013 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04

 

** 

What is your underlying DB, SQL or Oracle?

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Reporting Specialist

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla
Sent: Monday, April 08, 2013 3:38 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Results List duplicates - ITSM 7.6.04

 

** 

Monday, Monday;

 

So I have a ticket form with a results list.  The query is simple.
('Assignee' != $NULL$)

 

The results list gives me multiples of the same Assignee.

 

Other than grouping the Assignees, is there another way to get a single row
for the 'Assignee' field?

 

r

 

 


Ray Palla
Sr. IT/Remedy Consultant 

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Re: Can't create unique index in 8.1 on overlay forms?

2013-04-09 Thread laurent matheo
**
Hi,It seems it's possible using "Overlay-Mode" in ar.cfg:https://docs.bmc.com/docs/display/public/ars81/Ignoring+overlay+and+custom+objects+at+runtimeIf you set it to 0 all overlays (and custom) will be ignored.The interesting part is this sentence:You can, however, configure the server to execute overlaid objects at runtime and to ignore overlay and custom objects unless an operation's control record specifies an overlay group. (This exception enables clients to specify that the server should execute an overlay or an origin object.)Though there is no specific example.On 09 Apr, 2013,at 10:09 AM, "Hullule, Kiran" kiran_hull...@bmc.com wrote:Hi Joe,  As far as I know, that is not possible, as soon as you create an overlay of any base object (oob object) the overlayProp columnsets its value in database as: - 2  See below for more details. overlayProp column  AR ORIGINAL OBJECT 0 un-touched or out of the box object AR OVERLAID OBJECT 1 base object which is overlaid  AR OVERLAY OBJECT 2 overlay object  AR CUSTOM OBJECT 4 object created through custom mode client   Once server identifies that base object has an Overlay created then server will respond to the client queries (APIs) as against overlay object and Overlay object will be user (client) facing. You cannot enforce base layer to clients when its overlay object is already in place.  HTH.  Regards, Kiran   -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, April 09, 2013 8:20 AM To: arslist@ARSLIST.ORG Subject: Re: Can't create unique index in 8.1 on overlay forms?  If that's the case, from the AR System client perspective, how do I connect to the base layer if I did not want to connect to the overlay layer?  Cheers  Joe  -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chuck Mousseau Sent: Monday, April 08, 2013 8:51 PM To: arslist@ARSLIST.ORG Subject: Re: Can't create unique index in 8.1 on overlay forms?  Hey Folks,  The inability to create unique indexes on a form overlay is not a bug; it's intentional.  The reason is that it affects operations at the origin layer as well as at the overlay layer.  Records for a form and its overlay are stored in the same database tables. That means indexes created for either affect data operations for both.  If a unique index were created in the overlay layer, it would still be enforced on records created or modified through the origin layer, so the behavior of the origin layer would be changed.  If the index is on a custom field, then it becomes impossible to create records at the origin layer. If the index is on an origin field or on an overlaid field, it can still prevent operations that were previously legal at the origin layer.  Among other things this could cause upgrades to fail by preventing them from updating data.  Unique indexes can be created on custom forms, because changes to custom forms do not affect the origin layer -- those forms are not visible there and no data operations can be performed on them at that layer.  One workaround that has been suggested is to go to Base Development mode in Developer Studio and then to add the unique index to the origin form. Doing that can prevent upgrades from succeeding. It also doesn't guarantee that the change will be persisted across an upgrade if the upgrade should succeed, because the change is not captured in an overlay.  If we want to ensure that a field's contents on an overlaid form are unique in the overlay layer, the best way to accomplish that is to create a custom filter that returns an error when duplicate data is written.  The filter will not affect operations performed at the origin layer, but it will protect data written at the overlay layer.  Hope this helps, -Chuck ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"  ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"  ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"_ARSlist: "Where the Answers Are" and have been for 20 years_


Re: Can't create unique index in 8.1 on overlay forms?

2013-04-09 Thread laurent matheo
**
I see... So it's a way to protect a future upgrade...Fair enough, thanks for the details and explanation :)On 09 Apr, 2013,at 02:50 AM, Chuck Mousseau chuck_mouss...@bmc.com wrote:Hey Folks,  The inability to create unique indexes on a form overlay is not a bug; it's intentional.  The reason is that it affects operations at the origin layer as well as at the overlay layer.  Records for a form and its overlay are stored in the same database tables. That means indexes created for either affect data operations for both.  If a unique index were created in the overlay layer, it would still be enforced on records created or modified through the origin layer, so the behavior of the origin layer would be changed.  If the index is on a custom field, then it becomes impossible to create records at the origin layer. If the index is on an origin field or on an overlaid field, it can still prevent operations that were previously legal at the origin layer.  Among other things this could cause upgrades to fail by preventing them from updating data.  Unique indexes can be created on custom forms, because changes to custom forms do not affect the origin layer -- those forms are not visible there and no data operations can be performed on them at that layer.  One workaround that has been suggested is to go to Base Development mode in Developer Studio and then to add the unique index to the origin form. Doing that can prevent upgrades from succeeding. It also doesn't guarantee that the change will be persisted across an upgrade if the upgrade should succeed, because the change is not captured in an overlay.  If we want to ensure that a field's contents on an overlaid form are unique in the overlay layer, the best way to accomplish that is to create a custom filter that returns an error when duplicate data is written.  The filter will not affect operations performed at the origin layer, but it will protect data written at the overlay layer.  Hope this helps, -Chuck___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"_ARSlist: "Where the Answers Are" and have been for 20 years_


Re: Atrium CMDB: Attribute Security per Group/Role

2013-04-09 Thread Ali A. Musa
If you are using CMDB 8 then you need to define a rule to do global update to 
Row-Level permission using

· Explorer -- Query -- Identify the list of CI you need to update

· Normalization -- Rules -- Define your changes -- Job -- Execute a 
job

· *** Then View the changes in CI

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers
Sent: Monday, April 08, 2013 9:34 PM
To: arslist@ARSLIST.ORG
Subject: Atrium CMDB: Attribute Security per Group/Role

**
Hi All,

Is there a way to only allow certain roles/groups to update certain attributes 
in the CMDB and AST:Attributes table?  I understand there are the following 
class and attributes to define row level security (read  write) but how can 
one accomplish this per attribute?

character

CMDBRowLevelSecurityfile:///C:\Users\francois\Documents\CDM-V80-HTMLHELP\html\BMC.CORE.CONFIG_BMC_ConfigBaseElement.html#CMDBRowLevelSecurity
Attribute that specifies a list of permission groups that have read-only access 
to the instance data.

character

CMDBWriteSecurityfile:///C:\Users\francois\Documents\CDM-V80-HTMLHELP\html\BMC.CORE.CONFIG_BMC_ConfigBaseElement.html#CMDBWriteSecurity
Attribute that specifies a list of permission groups that have read/write 
access to the instance data.


BMC.CORE.CONFIG:BMC_DefaultAccountPermissions

Data type

Name and description

character

AccountNamefile:///C:\Users\francois\Documents\CDM-V80-HTMLHELP\html\BMC.CORE.CONFIG_BMC_DefaultAccountPermissions.html#AccountName
Attribute that specifies the name of the account to which the instance belongs. 
his attribute has no effect on default permissions.

character

ASSIGNRowLevelSecurityfile:///C:\Users\francois\Documents\CDM-V80-HTMLHELP\html\BMC.CORE.CONFIG_BMC_DefaultAccountPermissions.html#ASSIGNRowLevelSecurity
Attribute that specifies the list of permission groups and roles that have 
read-only access to the instances specified by the MATCH attributes.

character

ASSIGNWriteSecurityfile:///C:\Users\francois\Documents\CDM-V80-HTMLHELP\html\BMC.CORE.CONFIG_BMC_DefaultAccountPermissions.html#ASSIGNWriteSecurity
Attribute that specifies the list of permission groups and roles that have 
read/write access to the instances specified by the MATCH attributes.

character

MATCHAccountIDfile:///C:\Users\francois\Documents\CDM-V80-HTMLHELP\html\BMC.CORE.CONFIG_BMC_DefaultAccountPermissions.html#MATCHAccountID
Attribute that specifies an account ID. When this account ID is matched in a CI 
instance or a relationship instance and when the class IDs also match, then 
groups in the ASSIGN attributes receive permission to the instance. To match 
all account IDs, specify the value default.

character

MATCHAppliedToClassIdfile:///C:\Users\francois\Documents\CDM-V80-HTMLHELP\html\BMC.CORE.CONFIG_BMC_DefaultAccountPermissions.html#MATCHAppliedToClassId
Attribute that specifies a Class ID that, when matched in a configuration item 
(CI) or relationship instance and when account ID is also matched, causes the 
groups in the ASSIGN attributes to receive permissions on the CI. To match all 
class IDs, enter default.


Hope my question make sense...

Thanks
Francois Seegers
Email: franco...@blueturtle.co.zamailto:franco...@blueturtle.co.za | Mobile: 
+27 (0)82 729 5273
Blue Turtle Technologies

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Re: Issues in DSO 7.6.04 SP2 Linux-Windows

2013-04-09 Thread Nathan Brandt
Kiran,

That is already in place. I had put entries of each other in appropriate
hosts file on both Windows and Linux.There are no firewalls running on both
servers as well.

~ Nathan


On Tue, Apr 9, 2013 at 1:51 PM, Hullule, Kiran kiran_hull...@bmc.comwrote:

 **

 Try configuring IP to Windows AR server Name resolution in /etc/hosts on
 Linux box  and

   IP to Linux AR server Name resolution in
 drivers/etc/hosts on windows box

 ** **

 

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Nathan Brandt
 *Sent:* Tuesday, April 09, 2013 10:43 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Issues in DSO 7.6.04 SP2 Linux-Windows

 ** **

 ** 

 We are trying to setup DSO between 2 AR servers.

 One is on RHEL 5.3, 7.6.04 SP2 and other is on Win 2k 8, 7.6.04 SP2

 ** **

 We enabled DSO on both the servers. Machines are in same network and
 accessible from one another using machine name (same as AR Server name).**
 **

 ** **

 After making all configuration changes, we observe following

 ** **

 1. From Developer Studio, if we connect to Windows ARS, we are able to
 connect to

 Linux Server in one of the distributed mappings. Even here, there is
 small glitch, we   need to specify IP address of Linux machine. It doesn't
 work with AR Server Name of Linux machine.

 ** **

 2. But from Developer Studio, if we connect to Linux ARS, no matter what
 we put we are not able to establish connection to Windows ARS server.

 ** **

 When configuring DSO on both, we have used machine names (same as AR
 Server Alias Name) (and not FQDN) of the remote AR Server.

 ** **

 Any clues what might be going wrong?

 ** **

 ~ Nathan

 ** **

 _ARSlist: Where the Answers Are and have been for 20 years_ 
 _ARSlist: Where the Answers Are and have been for 20 years_

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Re: Issues in DSO 7.6.04 SP2 Linux-Windows

2013-04-09 Thread Hullule, Kiran
You mentioned you need to specify IP address to make it to work. With server 
name alias it does not work, this is certainly a server name resolution problem 
in your network.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Brandt
Sent: Tuesday, April 09, 2013 4:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Issues in DSO 7.6.04 SP2 Linux-Windows

**
Kiran,

That is already in place. I had put entries of each other in appropriate hosts 
file on both Windows and Linux.There are no firewalls running on both servers 
as well.

~ Nathan

On Tue, Apr 9, 2013 at 1:51 PM, Hullule, Kiran 
kiran_hull...@bmc.commailto:kiran_hull...@bmc.com wrote:
**
Try configuring IP to Windows AR server Name resolution in /etc/hosts on Linux 
box  and
  IP to Linux AR server Name resolution in 
drivers/etc/hosts on windows box

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Nathan 
Brandt
Sent: Tuesday, April 09, 2013 10:43 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Issues in DSO 7.6.04 SP2 Linux-Windows

**
We are trying to setup DSO between 2 AR servers.
One is on RHEL 5.3, 7.6.04 SP2 and other is on Win 2k 8, 7.6.04 SP2

We enabled DSO on both the servers. Machines are in same network and accessible 
from one another using machine name (same as AR Server name).

After making all configuration changes, we observe following

1. From Developer Studio, if we connect to Windows ARS, we are able to connect 
to
Linux Server in one of the distributed mappings. Even here, there is small 
glitch, we   need to specify IP address of Linux machine. It doesn't work with 
AR Server Name of Linux machine.

2. But from Developer Studio, if we connect to Linux ARS, no matter what we put 
we are not able to establish connection to Windows ARS server.

When configuring DSO on both, we have used machine names (same as AR Server 
Alias Name) (and not FQDN) of the remote AR Server.

Any clues what might be going wrong?

~ Nathan

_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_

_ARSlist: Where the Answers Are and have been for 20 years_

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Re: Setting the Customer*+ on Incidents through a web service

2013-04-09 Thread Pierson, Shawn
That's great.  We're planning on upgrading this year anyway, so that will be 
very helpful going forward.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer
5051 Westheimer Rd. Houston, TX 77056 | 713.989.7226

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gareth Oliver
Sent: Monday, April 08, 2013 8:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Setting the Customer*+ on Incidents through a web service

**
Hi Shawn,

While it doesn't help you on your current version, the requirement you describe 
has been implemented in ITSM 8.0; the online documentation is here  
https://docs.bmc.com/docs/display/servicedesk80/HelpDesk_Submit_Service

Regards,
Gareth

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday, 9 April 2013 8:38 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Setting the Customer*+ on Incidents through a web service

**

An alternative (given your challenges) could be to build a custom web service, 
with a 'Get Operation' to fetch the right user where the inputs required to get 
the right user would be as many inputs as you would require (First Name, Last 
Name, email address, Remedy Login ID, Phone Number) to correctly identify him. 
There is a 'instanceID' field 179 that has a unique index which you could use 
to set in that form (customizations will be required off course). You could use 
this instanceID then to feed into that create WS.



I mentioned Phone number, but if you choose to add this to the search, you 
might need to standardize the input of phone numbers.



This way you are more likely not to face issues in picking the wrong user. 
Given the nature of your challenges, there may still be holes in this as even 
with a filtered search, there is a chance 2 exclusive users might still match..



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Pierson, Shawn
Sent: Monday, April 08, 2013 4:56 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Setting the Customer*+ on Incidents through a web service

The specific integration that the email would be used for is originating from 
within one of our own company, but we have grown so quickly that we do have a 
lot of data issues right now.  We even have duplicate login names (across 
domains with trusts) that have wreaked havoc on some of our systems, including 
Remedy where I previously had no requirement to facilitate multiple domains and 
was assured that login names would be unique even amongst the different domains 
(and one day, when they finish manually changing each duplicate they will be.)  
For the user that I am dealing with this on today, there are four people with 
the exact same name.

I leverage an Active Directory integration via vendor forms with LDAP, and I 
have several vendor forms pulling different data from each domain since there 
is no standard format yet and dumping that data into a common processing form 
that does some data cleanup and validation then creates the CTM:People record.  
For a People record to be created, I require a First Name, Last Name, Email 
Address, Login Name, and either a Company or a Manager listed in Active 
Directory (who has a valid Company associated with them.)  I match to the 
CTM:People record based on Login Name for the purpose of updates.  The Remedy 
Login Name field is basically their AD login name with their domain included so 
I can guarantee some level uniqueness there.  There are certainly potential 
holes in this process, but I have validations in place to try to mitigate those 
and either not create or update the CTM:People record if they fail certain 
conditions.  Also, a lot of this should be addressed by the domain and HR 
application consolidation that we're going through.

Anyway, thanks for your input.  We use that form for web services and an email 
integration so it's becoming more critical than it used to be for us.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of 
Joe D'Souza
Sent: Monday, April 08, 2013 3:29 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Setting the Customer*+ on Incidents through a web service

**

I haven't used that particular web service designed for that form, but I'm 
familiar with that form and the web service, so that's the way I would go too. 
Or use the login name which is a guaranteed piece of unique information on 
CTM:People. If you notice, there is no unique index on the email address, so 
there is no guarantee that email addresses will continue to be unique, even if 
right now they are. I have seen small to even organizations where a group of 
people share the same email address if they are customer 

Re: Setting the Customer*+ on Incidents through a web service

2013-04-09 Thread Pierson, Shawn
Also some of us have had to junk up the Corporate ID to bypass a defect in at 
least 7.6.4 where you can't set it to search by the full name on Incidents.  I 
ended up setting the Corporate ID to Lastname, Firstname MI (Company) in 
order to have the type ahead functionality on the Customer*+ field work 
correctly.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Monday, April 08, 2013 11:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Setting the Customer*+ on Incidents through a web service

**
The Company + Corporate ID makes a lot of sense IF and ONLY IF its use is 
enforced. It isn't pre-version 8.


Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gareth Oliver
Sent: Monday, April 08, 2013 11:16 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Setting the Customer*+ on Incidents through a web service

BMC have implemented three options of sub-set data: Login_ID, Company + 
Corporate ID, FName + MInitial + LName.

I haven't checked/confirmed if the same functionality exists for the Submit WS 
for Change/Release/etc, but the documentation doesn't reflect any updates 
(possibly more an issue with the documentation than the functionality).


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Tuesday, 9 April 2013 12:51 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Setting the Customer*+ on Incidents through a web service

**

How has it been implemented if I may ask? I have not yet had the chance to look 
at 8.00



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG]mailto:%5bmailto:arslist@ARSLIST.ORG%5d On Behalf 
Of Gareth Oliver
Sent: Monday, April 08, 2013 9:05 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Setting the Customer*+ on Incidents through a web service

Hi Shawn,

While it doesn't help you on your current version, the requirement you describe 
has been implemented in ITSM 8.0; the online documentation is here  
https://docs.bmc.com/docs/display/servicedesk80/HelpDesk_Submit_Service

Regards,
Gareth

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG]mailto:%5bmailto:arslist@ARSLIST.ORG%5d On Behalf 
Of Joe D'Souza
Sent: Tuesday, 9 April 2013 8:38 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Setting the Customer*+ on Incidents through a web service

**

An alternative (given your challenges) could be to build a custom web service, 
with a 'Get Operation' to fetch the right user where the inputs required to get 
the right user would be as many inputs as you would require (First Name, Last 
Name, email address, Remedy Login ID, Phone Number) to correctly identify him. 
There is a 'instanceID' field 179 that has a unique index which you could use 
to set in that form (customizations will be required off course). You could use 
this instanceID then to feed into that create WS.



I mentioned Phone number, but if you choose to add this to the search, you 
might need to standardize the input of phone numbers.



This way you are more likely not to face issues in picking the wrong user. 
Given the nature of your challenges, there may still be holes in this as even 
with a filtered search, there is a chance 2 exclusive users might still match..



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG]mailto:%5bmailto:arslist@ARSLIST.ORG%5d On Behalf 
Of Pierson, Shawn
Sent: Monday, April 08, 2013 4:56 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Setting the Customer*+ on Incidents through a web service

The specific integration that the email would be used for is originating from 
within one of our own company, but we have grown so quickly that we do have a 
lot of data issues right now.  We even have duplicate login names (across 
domains with trusts) that have wreaked havoc on some of our systems, including 
Remedy where I previously had no requirement to facilitate multiple domains and 
was assured that login names would be unique even amongst the different domains 
(and one day, when they finish manually changing each duplicate they will be.)  
For the user that I am dealing with this on today, there are four people with 
the exact same name.

I leverage an Active Directory integration via vendor forms with LDAP, and I 
have several vendor forms pulling different data from each domain since there 
is no standard format yet and dumping that data into a common processing form 
that does some data cleanup and validation then creates the CTM:People record.  
For a People record to be created, I require a First Name, Last Name, Email 
Address, Login Name, and either a 

Re: Issues in DSO 7.6.04 SP2 Linux-Windows

2013-04-09 Thread Chad M Whilding
Nathan,

If there is no conflict between your /etc/hosts and DNS, then double check 
the ar.cfg.

There is also an IP-Name parameter that can be used for a server with 
multiple names.  There are also some DSO specific name parameters.

Double check that none of these are conflicting.

Regards,
Chad Whilding
Senior Developer
CSC

3560 Pentagon Blvd., Beavercreek, OH  45431-1706
North American Public Sector | p: +1-937.320-7827 | f: | cwhild...@csc.com 
| www.csc.com


This is a PRIVATE message. If you are not the intended recipient, please 
delete without copying and kindly advise us by e-mail of the mistake in 
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NOTE: Regardless of content, this e-mail shall not operate to bind CSC to 
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purpose.




From:   Nathan Brandt nathanrbra...@gmail.com
To: arslist@ARSLIST.ORG
Date:   04/09/2013 01:13 AM
Subject:Issues in DSO 7.6.04 SP2 Linux-Windows
Sent by:Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORG



** 
We are trying to setup DSO between 2 AR servers.
One is on RHEL 5.3, 7.6.04 SP2 and other is on Win 2k 8, 7.6.04 SP2

We enabled DSO on both the servers. Machines are in same network and 
accessible from one another using machine name (same as AR Server name).

After making all configuration changes, we observe following

1. From Developer Studio, if we connect to Windows ARS, we are able to 
connect to
Linux Server in one of the distributed mappings. Even here, there is 
small glitch, we   need to specify IP address of Linux machine. It doesn't 
work with AR Server Name of Linux machine.

2. But from Developer Studio, if we connect to Linux ARS, no matter what 
we put we are not able to establish connection to Windows ARS server.

When configuring DSO on both, we have used machine names (same as AR 
Server Alias Name) (and not FQDN) of the remote AR Server.

Any clues what might be going wrong?

~ Nathan

_ARSlist: Where the Answers Are and have been for 20 years_ 

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Re: Write permissions errors with read (floating) license

2013-04-09 Thread Joe Castleman
Submitter mode is now enabled, and I restarted ARS yesterday evening...  Not 
sure if it helped, yet: it's still early, so we haven't hit our limit of 
floating licenses.

However, the users are seeing the error even when they push to a search window 
or a read-only form.  But hey, if it works, it works...

Thanks again,

Joe



On Mon, 8 Apr 2013 13:48:59 -0700, David Easter david_easter...@yahoo.com 
wrote:

Your submitter mode is probably the culprit.  
 The Submitter Mode options are:
* Locked — Enables users who have their name in the Submitter field to 
modify requests without a write license. This does not apply to users with a 
Restricted Read license who cannot modify requests under any circumstances. In 
the locked submitter mode, after the entry is submitted, the value in the 
Submitter field cannot be changed.
* Changeable — Requires users to have a write license to change any 
record, including requests for which they are the submitter.
https://docs.bmc.com/docs/display/public/ars81/Enabling+submitters+to+modify+requests
 
If you have it set to Changeable, then users without a write licenses cannot 
modify records - even their own.
 
Thanks,
 
-David J. Easter
  

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Attachment Error

2013-04-09 Thread Brittain, Mark
Hi All,

Ran into a case with two users when adding an attachment where they got the 
following error Caught exception 
http://servername/asys/resources/html/Attachment 
Popup.HTMLhttp://%3cservername%3e/asys/resources/html/Attachment%20Popup.HTML:
 134 Type Error. The attachment was a 30 KB word document. I had not problem 
adding the attachment as well as other users doing the same.

Opened the issue with BMC and the suggestion I got was to delete their User 
Preference record.  No KB or known error information was provided. Sounds like 
a case of I don't know, try this which does not sit well with me and is not 
scalable if this is part of a bigger issue.

Has anyone seen this happen? If so how did you fix?

ARS 7.6.04 SP3
ITSM 7.6.04 SP3
Mid-Tier 7.6.04 SP4

Thanks
Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.commailto:mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360
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This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.

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inline: image001.gif

Re: Write permissions errors with read (floating) license

2013-04-09 Thread Misi Mladoniczky
Hi,

What do you mean by push to a search/read-only form?

If you push data to the server, regardless of the form type, it is a write.

The Submitter-group problem only occurs for Modifications, so pushing new
records or to display-only-forms should not be affected by Submitter-mode.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Submitter mode is now enabled, and I restarted ARS yesterday evening...  Not
 sure if it helped, yet: it's still early, so we haven't hit our limit of
 floating licenses.

 However, the users are seeing the error even when they push to a search window
 or a read-only form.  But hey, if it works, it works...

 Thanks again,

 Joe



 On Mon, 8 Apr 2013 13:48:59 -0700, David Easter david_easter...@yahoo.com
 wrote:

Your submitter mode is probably the culprit. 
  The Submitter Mode options are:
   * Locked — Enables users who have their name in the Submitter field to
 modify requests without a write license. This does not apply to users with a
 Restricted Read license who cannot modify requests under any circumstances.
 In the locked submitter mode, after the entry is submitted, the value in the
 Submitter field cannot be changed.
   * Changeable — Requires users to have a write license to change any 
 record,
 including requests for which they are the submitter.
 https://docs.bmc.com/docs/display/public/ars81/Enabling+submitters+to+modify+requests
  
 If you have it set to Changeable, then users without a write licenses cannot
 modify records - even their own.
  
 Thanks,
  
 -David J. Easter
  

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Re: Write permissions errors with read (floating) license

2013-04-09 Thread Joe Castleman
For example, the user will select a link on the Home Page; the link opens a 
search form and (in some cases) may push a field (such as the network typically 
associated with that user).  They're getting ARERR 331 or 333 even when they 
try to do this.

On Tue, 9 Apr 2013 15:48:18 +0200, Misi Mladoniczky m...@rrr.se wrote:

Hi,

What do you mean by push to a search/read-only form?

If you push data to the server, regardless of the form type, it is a write.

The Submitter-group problem only occurs for Modifications, so pushing new
records or to display-only-forms should not be affected by Submitter-mode.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

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Food for thought - overlays

2013-04-09 Thread John Sundberg
humor

Once you use overlays -- should you now think of your system as

overlay complicated?

/humor

-John



-- 

*John Sundberg*
Kinetic Data, Inc.
Your Business. Your Process.

651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I community.kineticdata.com

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SLM Daily Build Time

2013-04-09 Thread Brittain, Mark
Hi All,

I anticipate that I will be a rare occurrence where I build or rebuild a SLA 
once I get everything set up. In the SLM Configuration Guide, page 22 it states 
in the Daily Build Time field select the date and time you want the daily 
build to occur. First build occurs on that date/time and then same time each 
day.

How do I best stop/start builds? Can I remove the date/time from this field? If 
I do remove the date/time does that stop the daily builds? If I am only doing a 
build on a monthly basis it wouldn't make sense that I have to comment out/in 
and restart the server each time I need to do a build.

ITSM 7.6.04 SP3

Thanks
Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.commailto:mbritt...@navisite.com
Office: 315-453-2912 x5335
Mobile: 315-882.5360
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This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.

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Re: Write permissions errors with read (floating) license

2013-04-09 Thread Misi Mladoniczky
Hi,

I would call that a Window-Open-Action, and that should not require a license,
and the Submitter-group would not be involved in the receiving form.

Or you might set your fields with a ACTL Set-Fields-Action from the server, in
which case you should have no problem either.

Are you sure this is a licensing issue? What happened today when more users
came in?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 For example, the user will select a link on the Home Page; the link opens a
 search form and (in some cases) may push a field (such as the network
 typically associated with that user).  They're getting ARERR 331 or 333 even
 when they try to do this.

 On Tue, 9 Apr 2013 15:48:18 +0200, Misi Mladoniczky m...@rrr.se wrote:

Hi,

What do you mean by push to a search/read-only form?

If you push data to the server, regardless of the form type, it is a write.

The Submitter-group problem only occurs for Modifications, so pushing new
records or to display-only-forms should not be affected by Submitter-mode.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 ___
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 Where the Answers Are, and have been for 20 years


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Re: SLM Daily Build Time

2013-04-09 Thread Saji Philip
I assume the daily build time will continue as long as you have it in
there. We had to erase the time from SLM:ConfigPreferences to prevent SLM
to build targets.
On Apr 9, 2013 11:56 AM, Brittain, Mark mbritt...@navisite.com wrote:

 **

 Hi All,

 ** **

 I anticipate that I will be a rare occurrence where I build or rebuild a
 SLA once I get everything set up. In the SLM Configuration Guide, page 22
 it states “in the Daily Build Time field select the date and time you want
 the daily build to occur. First build occurs on that date/time and then
 same time each day”.

 ** **

 How do I best stop/start builds? Can I remove the date/time from this
 field? If I do remove the date/time does that stop the daily builds? If I
 am only doing a build on a monthly basis it wouldn’t make sense that I have
 to comment out/in and restart the server each time I need to do a build.**
 **

 ** **

 ITSM 7.6.04 SP3

 ** **

 Thanks

 Mark 

 ** **

 *Mark Brittain*

 Remedy Developer

 ITILv3 Foundation

 *NaviSite – **A Time Warner Cable Company***

 mbritt...@navisite.com

 Office: 315-453-2912 x5335

 Mobile: 315-882.5360

 [image: email-Logo-031813]

 ** **

 --
 This e-mail is the property of NaviSite, Inc. It is intended only for the
 person or entity to which it is addressed and may contain information that
 is privileged, confidential, or otherwise protected from disclosure.
 Distribution or copying of this e-mail, or the information contained
 herein, to anyone other than the intended recipient is prohibited.
  _ARSlist: Where the Answers Are and have been for 20 years_

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image001.gif

Re: Food for thought - overlays

2013-04-09 Thread Misi Mladoniczky
Hi,

What I can tell you is that the cmdbdriver thinks so when trying to upgrade
overlaid core forms in the CMDB. This happens even if the overlay only
contains a couple of display-only-fields in a custom view containing only said
fields.

The result is a kind of overlay mash not liked by any of the BMC tools ;-)

Humor?

Best Regards - Misi, RRR AB, http://rrr.se

 humor

 Once you use overlays -- should you now think of your system as

 overlay complicated?

 /humor

 -John



 --

 *John Sundberg*
 Kinetic Data, Inc.
 Your Business. Your Process.

 651-556-0930 I john.sundb...@kineticdata.com
 www.kineticdata.com I community.kineticdata.com

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


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Health Check for load balancer?

2013-04-09 Thread Terje Moglestue
Folks,

My infrastructure team want to build a Health Check procedure that checks all 
the nodes behind the load balancer.  
If we just sent a URL request to the LB in front of the mid-tier servers, we do 
not know which path the request will go. 

How can be best determine the path?

We could implement a servlet in the mid-tier tomcat that connects to each AR 
Server. If LB routes the sessions depending on the TCP port (e.g. port 2001 
goes to AR Server node 1, port 2002 to AR Server 2 etc.) we could have a simple 
servlet with 2 parameters:
Server name (which is always the LB alias) and port (allows us to choose the AR 
Server we want to check). The servlet should implement one or more API calls to 
the AR Server, e.g. retrieve data from a table. We might be able to implement 
this as a JSP.

Have anyone done this? Or is the another simple solution out there?

Thanks,
Terje

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Re: Food for thought - overlays

2013-04-09 Thread Joe D'Souza
I recall hearing somewhere (I think from Lenny Warren last RUG) that
overlays are not supported when using CMDB.

In other words customization of CMDB is not supported while using overlays.

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, April 09, 2013 3:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Food for thought - overlays

Hi,

What I can tell you is that the cmdbdriver thinks so when trying to upgrade
overlaid core forms in the CMDB. This happens even if the overlay only
contains a couple of display-only-fields in a custom view containing only
said
fields.

The result is a kind of overlay mash not liked by any of the BMC tools ;-)

Humor?

Best Regards - Misi, RRR AB, http://rrr.se

 humor

 Once you use overlays -- should you now think of your system as

 overlay complicated?

 /humor

 -John



 --

 *John Sundberg*
 Kinetic Data, Inc.
 Your Business. Your Process.

 651-556-0930 I john.sundb...@kineticdata.com
 www.kineticdata.com I community.kineticdata.com

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Re: Food for thought - overlays

2013-04-09 Thread laurent matheo
**
Indeed. There is a nice article about it:https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/blog/2012/10/08/should-i-be-overlaying-the-cmdb-classes-and-attributes-so-that-we-can-use-it-in-the-asset-viewshttps://kb.bmc.com/infocenter/index?page=contentid=S:KA380649Actually when you overlay BMC.CORE forms there are some times where you can't add new attributes:https://communities.bmc.com/communities/message/304844#304844And I experienced first hand that overlaying one cmdb filter made an upgrade from 7.6.04 to 8.0 fail :pOn 09 Apr, 2013,at 11:22 PM, Joe D'Souza jdso...@shyle.net wrote:I recall hearing somewhere (I think from Lenny Warren last RUG) that overlays are not supported when using CMDB.  In other words customization of CMDB is not supported while using overlays.  Cheers  Joe  -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, April 09, 2013 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Food for thought - overlays  Hi,  What I can tell you is that the cmdbdriver thinks so when trying to upgrade overlaid core forms in the CMDB. This happens even if the overlay only contains a couple of display-only-fields in a custom view containing only said fields.  The result is a kind of overlay mash not liked by any of the BMC tools ;-)  Humor?  Best Regards - Misi, RRR AB, http://rrr.se   humor   Once you use "overlays" -- should you now think of your system as   "overlay complicated"?   /humor   -John --   *John Sundberg*  Kinetic Data, Inc.  "Your Business. Your Process."   651-556-0930 I john.sundb...@kineticdata.com  www.kineticdata.com I community.kineticdata.com  ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"_ARSlist: "Where the Answers Are" and have been for 20 years_


Re: Food for thought - overlays

2013-04-09 Thread Joe D'Souza
I think the overhanging question is - Is BMC doing anything to possibly
overcome this limitation so that the use of Overlays (as awesome as they
are) is more seamless and not configuration depended ant.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: Tuesday, April 09, 2013 5:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Food for thought - overlays

 

Indeed. There is a nice article about it:
https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_found
ation_technologies/blog/2012/10/08/should-i-be-overlaying-the-cmdb-classes-a
nd-attributes-so-that-we-can-use-it-in-the-asset-views
https://kb.bmc.com/infocenter/index?page=contentid=S:KA380649

Actually when you overlay BMC.CORE forms there are some times where you
can't add new attributes:
https://communities.bmc.com/communities/message/304844#304844

And I experienced first hand that overlaying one cmdb filter made an upgrade
from 7.6.04 to 8.0 fail :p


On 09 Apr, 2013,at 11:22 PM, Joe D'Souza jdso...@shyle.net wrote:

I recall hearing somewhere (I think from Lenny Warren last RUG) that
overlays are not supported when using CMDB.

In other words customization of CMDB is not supported while using overlays.

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, April 09, 2013 3:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Food for thought - overlays

Hi,

What I can tell you is that the cmdbdriver thinks so when trying to upgrade
overlaid core forms in the CMDB. This happens even if the overlay only
contains a couple of display-only-fields in a custom view containing only
said
fields.

The result is a kind of overlay mash not liked by any of the BMC tools ;-)

Humor?

Best Regards - Misi, RRR AB, http://rrr.se

 humor

 Once you use overlays -- should you now think of your system as

 overlay complicated?

 /humor

 -John



 --

 *John Sundberg*
 Kinetic Data, Inc.
 Your Business. Your Process.

 651-556-0930 I john.sundb...@kineticdata.com
 www.kineticdata.com I community.kineticdata.com


___
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Re: Food for thought - overlays

2013-04-09 Thread Rick Cook
I don't know how the recent RIF will help the product development cycle run
any faster or better.  Would love to hear someone at BMC contradict me.

Rick
On Apr 9, 2013 2:31 PM, Joe D'Souza jdso...@shyle.net wrote:

 **

 I think the overhanging question is – Is BMC doing anything to possibly
 overcome this limitation so that the use of Overlays (as awesome as they
 are) is more seamless and not configuration depended ant.

 ** **

 Joe

 ** **
  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *laurent matheo
 *Sent:* Tuesday, April 09, 2013 5:28 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Food for thought - overlays

 ** **

 Indeed. There is a nice article about it:

 https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/blog/2012/10/08/should-i-be-overlaying-the-cmdb-classes-and-attributes-so-that-we-can-use-it-in-the-asset-views
 https://kb.bmc.com/infocenter/index?page=contentid=S:KA380649

 Actually when you overlay BMC.CORE forms there are some times where you
 can't add new attributes:
 https://communities.bmc.com/communities/message/304844#304844

 And I experienced first hand that overlaying one cmdb filter made an
 upgrade from 7.6.04 to 8.0 fail :p


 On 09 Apr, 2013,at 11:22 PM, Joe D'Souza jdso...@shyle.net wrote:

  I recall hearing somewhere (I think from Lenny Warren last RUG) that
 overlays are not supported when using CMDB.

 In other words customization of CMDB is not supported while using overlays.

 Cheers

 Joe

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Tuesday, April 09, 2013 3:54 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Food for thought - overlays

 Hi,

 What I can tell you is that the cmdbdriver thinks so when trying to upgrade
 overlaid core forms in the CMDB. This happens even if the overlay only
 contains a couple of display-only-fields in a custom view containing only
 said
 fields.

 The result is a kind of overlay mash not liked by any of the BMC tools ;-)

 Humor?

 Best Regards - Misi, RRR AB, http://rrr.se

  humor
 
  Once you use overlays -- should you now think of your system as
 
  overlay complicated?
 
  /humor
 
  -John
 
 
 
  --
 
  *John Sundberg*
  Kinetic Data, Inc.
  Your Business. Your Process.
 
  651-556-0930 I john.sundb...@kineticdata.com
  www.kineticdata.com I community.kineticdata.com


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years

   _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist:
 Where the Answers Are and have been for 20 years_

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Re: Write permissions errors with read (floating) license

2013-04-09 Thread Joe Castleman
Well today was much more quiet than yesterday -- I got a few reports that some 
users were having the same results; other people let me know that they were no 
longer having the problem.  However, by yesterday afternoon, I had already sent 
out an email explaining what was going on, so some of those affected may have 
decided that they did not need to report the errors. Now that you mention it, 
I'm not certain that this is a licensing issue.

Thanks again,

Joe

On Tue, 9 Apr 2013 20:45:39 +0200, Misi Mladoniczky m...@rrr.se wrote:

Hi,

I would call that a Window-Open-Action, and that should not require a license,
and the Submitter-group would not be involved in the receiving form.

Or you might set your fields with a ACTL Set-Fields-Action from the server, in
which case you should have no problem either.

Are you sure this is a licensing issue? What happened today when more users
came in?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

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Re: Can't create unique index in 8.1 on overlay forms?

2013-04-09 Thread Chuck Mousseau
Laurent is right; the configuration setting that he has identified causes a 
server to set the default for operations to either the overlay layer or to the 
origin layer.

The majority of clients that access the server do not specify an overlay group, 
so they will use the default specified in the config setting.

There are exceptions -- AR installers specify that their operations occur in 
the origin layer and they will do that regardless of the configuration setting. 
 Dev Studio and Migrator have specific knowledge about overlays and origin 
objects so they also specify overlay groups in their API calls, and other API 
programs could do the same.

The idea is that we can cause a server to either run the customized version of 
an application or the original version, generally so that we can compare 
behaviors.

Outside of that use case or just for experimentation, there probably aren't 
many times where folks will want to set the default.

-Chuck

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Re: Food for thought - overlays

2013-04-09 Thread Joe D'Souza
By RIF I am assuming you meant 'Reduction In Force' (I'll admit I  had to
look that one up as I'm not the best ones around to remember acronyms).

 

I'm not seeing too much light in that direction either given the development
last week. They would need to have a really strong plan in place to still
keep moving in a good direction after sacrificing an ace..

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Tuesday, April 09, 2013 5:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Food for thought - overlays

 

** 

I don't know how the recent RIF will help the product development cycle run
any faster or better.  Would love to hear someone at BMC contradict me. 

Rick

On Apr 9, 2013 2:31 PM, Joe D'Souza jdso...@shyle.net wrote:

** 

I think the overhanging question is - Is BMC doing anything to possibly
overcome this limitation so that the use of Overlays (as awesome as they
are) is more seamless and not configuration depended ant.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo
Sent: Tuesday, April 09, 2013 5:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Food for thought - overlays

 

Indeed. There is a nice article about it:
https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_found
ation_technologies/blog/2012/10/08/should-i-be-overlaying-the-cmdb-classes-a
nd-attributes-so-that-we-can-use-it-in-the-asset-views
https://kb.bmc.com/infocenter/index?page=content
https://kb.bmc.com/infocenter/index?page=contentid=S:KA380649
id=S:KA380649

Actually when you overlay BMC.CORE forms there are some times where you
can't add new attributes:
https://communities.bmc.com/communities/message/304844#304844

And I experienced first hand that overlaying one cmdb filter made an upgrade
from 7.6.04 to 8.0 fail :p


On 09 Apr, 2013,at 11:22 PM, Joe D'Souza jdso...@shyle.net wrote:

I recall hearing somewhere (I think from Lenny Warren last RUG) that
overlays are not supported when using CMDB.

In other words customization of CMDB is not supported while using overlays.

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, April 09, 2013 3:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Food for thought - overlays

Hi,

What I can tell you is that the cmdbdriver thinks so when trying to upgrade
overlaid core forms in the CMDB. This happens even if the overlay only
contains a couple of display-only-fields in a custom view containing only
said
fields.

The result is a kind of overlay mash not liked by any of the BMC tools ;-)

Humor?

Best Regards - Misi, RRR AB, http://rrr.se

 humor

 Once you use overlays -- should you now think of your system as

 overlay complicated?

 /humor

 -John



 --

 *John Sundberg*
 Kinetic Data, Inc.
 Your Business. Your Process.

 651-556-0930 I john.sundb...@kineticdata.com
 www.kineticdata.com I community.kineticdata.com


___
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Re: Issues in DSO 7.6.04 SP2 Linux-Windows

2013-04-09 Thread Nathan Brandt
Thanks guys for all the help. I am still trying to figure it out.

One more question.
When servers are geographically dispersed, how does this work? Typically
only mid tier port would be exposed for outside, if at all.
If servers are behind firewalls, do we have to go with Placeholder Server
which has a public IP?

~ Nathan


On Tue, Apr 9, 2013 at 6:32 PM, Chad M Whilding cwhild...@csc.com wrote:

 ** Nathan,

 If there is no conflict between your /etc/hosts and DNS, then double check
 the ar.cfg.

 There is also an IP-Name parameter that can be used for a server with
 multiple names.  There are also some DSO specific name parameters.

 Double check that none of these are conflicting.

 Regards,
 Chad Whilding
 Senior Developer
 CSC

 3560 Pentagon Blvd., Beavercreek, OH  45431-1706
 North American Public Sector | p: +1-937.320-7827 | f: | cwhild...@csc.com|
 www.csc.com


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 From:Nathan Brandt nathanrbra...@gmail.com
 To:arslist@ARSLIST.ORG
 Date:04/09/2013 01:13 AM
 Subject:Issues in DSO 7.6.04 SP2 Linux-Windows
 Sent by:Action Request System discussion list(ARSList) 
 arslist@ARSLIST.ORG
 --



 **
 We are trying to setup DSO between 2 AR servers.
 One is on RHEL 5.3, 7.6.04 SP2 and other is on Win 2k 8, 7.6.04 SP2

 We enabled DSO on both the servers. Machines are in same network and
 accessible from one another using machine name (same as AR Server name).

 After making all configuration changes, we observe following

 1. From Developer Studio, if we connect to Windows ARS, we are able to
 connect to
 Linux Server in one of the distributed mappings. Even here, there is
 small glitch, we   need to specify IP address of Linux machine. It doesn't
 work with AR Server Name of Linux machine.

 2. But from Developer Studio, if we connect to Linux ARS, no matter what
 we put we are not able to establish connection to Windows ARS server.

 When configuring DSO on both, we have used machine names (same as AR
 Server Alias Name) (and not FQDN) of the remote AR Server.

 Any clues what might be going wrong?

 ~ Nathan

 _ARSlist: Where the Answers Are and have been for 20 years_
 _ARSlist: Where the Answers Are and have been for 20 years_


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Minimal setup needed for DSO testing

2013-04-09 Thread Nathan Brandt
Can DSO setup be tested with just base ARS installation or does it need any
applications to be installed/licenses to be applied?

~ Nathan

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Re: Health Check for load balancer?

2013-04-09 Thread Axton
Lots of variables that go into answering that question.  Most of the
variables are specific to your environment.  The more information you can
share about your current configuration, the better your answers will be.
 For example:
- What type of LB are you using?
- How are the networks around the LB arranged?
- Are the machines in the VIP multi-homed?

Typically, people want the load balancer to check the health of each
individual node so that the load balancer can automatically remove nodes in
the event they fail.


On Tue, Apr 9, 2013 at 4:17 PM, Terje Moglestue te...@mogle.com wrote:

 Folks,

 My infrastructure team want to build a Health Check procedure that checks
 all the nodes behind the load balancer.
 If we just sent a URL request to the LB in front of the mid-tier servers,
 we do not know which path the request will go.

 How can be best determine the path?

 We could implement a servlet in the mid-tier tomcat that connects to each
 AR Server. If LB routes the sessions depending on the TCP port (e.g. port
 2001 goes to AR Server node 1, port 2002 to AR Server 2 etc.) we could have
 a simple servlet with 2 parameters:
 Server name (which is always the LB alias) and port (allows us to choose
 the AR Server we want to check). The servlet should implement one or more
 API calls to the AR Server, e.g. retrieve data from a table. We might be
 able to implement this as a JSP.

 Have anyone done this? Or is the another simple solution out there?

 Thanks,
 Terje


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Re: Health Check for load balancer?

2013-04-09 Thread Thad Esser
Terje,

http://mid-tier server/arsys/samples/StatusCheck.jsp has been there since
at least 7.1 and probably earlier.  It will return a simple 200 OK if
everything is good.  Your load balancer can use that to validate a healthy
node.

Thad


On Tue, Apr 9, 2013 at 8:57 PM, Axton axton.gr...@gmail.com wrote:

 **
 Lots of variables that go into answering that question.  Most of the
 variables are specific to your environment.  The more information you can
 share about your current configuration, the better your answers will be.
  For example:
 - What type of LB are you using?
 - How are the networks around the LB arranged?
 - Are the machines in the VIP multi-homed?

 Typically, people want the load balancer to check the health of each
 individual node so that the load balancer can automatically remove nodes in
 the event they fail.


 On Tue, Apr 9, 2013 at 4:17 PM, Terje Moglestue te...@mogle.com wrote:

 Folks,

 My infrastructure team want to build a Health Check procedure that checks
 all the nodes behind the load balancer.
 If we just sent a URL request to the LB in front of the mid-tier servers,
 we do not know which path the request will go.

 How can be best determine the path?

 We could implement a servlet in the mid-tier tomcat that connects to each
 AR Server. If LB routes the sessions depending on the TCP port (e.g. port
 2001 goes to AR Server node 1, port 2002 to AR Server 2 etc.) we could have
 a simple servlet with 2 parameters:
 Server name (which is always the LB alias) and port (allows us to choose
 the AR Server we want to check). The servlet should implement one or more
 API calls to the AR Server, e.g. retrieve data from a table. We might be
 able to implement this as a JSP.

 Have anyone done this? Or is the another simple solution out there?

 Thanks,
 Terje


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Re: Minimal setup needed for DSO testing

2013-04-09 Thread munesh konda
It should work with base ARS installation but you need to apply DSO license
before you configure it and test.


Regards
Munesh


On Wed, Apr 10, 2013 at 9:21 AM, Nathan Brandt nathanrbra...@gmail.comwrote:

 **
 Can DSO setup be tested with just base ARS installation or does it need
 any applications to be installed/licenses to be applied?

 ~ Nathan
 _ARSlist: Where the Answers Are and have been for 20 years_

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Re: Minimal setup needed for DSO testing

2013-04-09 Thread Jason Miller
And if you are short on servers you can DSO from one server to itself.

Jason


On Tue, Apr 9, 2013 at 9:47 PM, munesh konda munesh.ko...@gmail.com wrote:

 **
 It should work with base ARS installation but you need to apply DSO
 license before you configure it and test.


 Regards
 Munesh


 On Wed, Apr 10, 2013 at 9:21 AM, Nathan Brandt nathanrbra...@gmail.comwrote:

 **
 Can DSO setup be tested with just base ARS installation or does it need
 any applications to be installed/licenses to be applied?

 ~ Nathan
 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_


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