Re: Can't create unique index in 8.1 on overlay forms?
Hi Joe, As far as I know, that is not possible, as soon as you create an overlay of any base object (oob object) the overlayProp columnsets its value in database as: - 2 See below for more details. overlayProp column AR ORIGINAL OBJECT 0 un-touched or out of the box object AR OVERLAID OBJECT 1 base object which is overlaid AR OVERLAY OBJECT 2 overlay object AR CUSTOM OBJECT4 object created through custom mode client Once server identifies that base object has an Overlay created then server will respond to the client queries (APIs) as against overlay object and Overlay object will be user (client) facing. You cannot enforce base layer to clients when its overlay object is already in place. HTH. Regards, Kiran -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, April 09, 2013 8:20 AM To: arslist@ARSLIST.ORG Subject: Re: Can't create unique index in 8.1 on overlay forms? If that's the case, from the AR System client perspective, how do I connect to the base layer if I did not want to connect to the overlay layer? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chuck Mousseau Sent: Monday, April 08, 2013 8:51 PM To: arslist@ARSLIST.ORG Subject: Re: Can't create unique index in 8.1 on overlay forms? Hey Folks, The inability to create unique indexes on a form overlay is not a bug; it's intentional. The reason is that it affects operations at the origin layer as well as at the overlay layer. Records for a form and its overlay are stored in the same database tables. That means indexes created for either affect data operations for both. If a unique index were created in the overlay layer, it would still be enforced on records created or modified through the origin layer, so the behavior of the origin layer would be changed. If the index is on a custom field, then it becomes impossible to create records at the origin layer. If the index is on an origin field or on an overlaid field, it can still prevent operations that were previously legal at the origin layer. Among other things this could cause upgrades to fail by preventing them from updating data. Unique indexes can be created on custom forms, because changes to custom forms do not affect the origin layer -- those forms are not visible there and no data operations can be performed on them at that layer. One workaround that has been suggested is to go to Base Development mode in Developer Studio and then to add the unique index to the origin form. Doing that can prevent upgrades from succeeding. It also doesn't guarantee that the change will be persisted across an upgrade if the upgrade should succeed, because the change is not captured in an overlay. If we want to ensure that a field's contents on an overlaid form are unique in the overlay layer, the best way to accomplish that is to create a custom filter that returns an error when duplicate data is written. The filter will not affect operations performed at the origin layer, but it will protect data written at the overlay layer. Hope this helps, -Chuck ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Setting the Customer*+ on Incidents through a web service
Hi, Version 8.x.x introduces a Filter Service Call to a lookup form SHR:ServiceFunction_PeopleLookup from the Interface_Create forms (Incident, Problem, Change and Release). This allows the combinations of entries to be found as described below. _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: 09 April 2013 05:43 To: arslist@ARSLIST.ORG Subject: Re: Setting the Customer*+ on Incidents through a web service ** The Company + Corporate ID makes a lot of sense IF and ONLY IF its use is enforced. It isn't pre-version 8. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gareth Oliver Sent: Monday, April 08, 2013 11:16 PM To: arslist@ARSLIST.ORG Subject: Re: Setting the Customer*+ on Incidents through a web service BMC have implemented three options of sub-set data: Login_ID, Company + Corporate ID, FName + MInitial + LName. I haven't checked/confirmed if the same functionality exists for the Submit WS for Change/Release/etc, but the documentation doesn't reflect any updates (possibly more an issue with the documentation than the functionality). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, 9 April 2013 12:51 PM To: arslist@ARSLIST.ORG Subject: Re: Setting the Customer*+ on Incidents through a web service ** How has it been implemented if I may ask? I have not yet had the chance to look at 8.00 Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] mailto:%5bmailto:arslist@ARSLIST.ORG%5d On Behalf Of Gareth Oliver Sent: Monday, April 08, 2013 9:05 PM To: arslist@ARSLIST.ORG Subject: Re: Setting the Customer*+ on Incidents through a web service Hi Shawn, While it doesn't help you on your current version, the requirement you describe has been implemented in ITSM 8.0; the online documentation is here https://docs.bmc.com/docs/display/servicedesk80/HelpDesk_Submit_Service Regards, Gareth From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] mailto:%5bmailto:arslist@ARSLIST.ORG%5d On Behalf Of Joe D'Souza Sent: Tuesday, 9 April 2013 8:38 AM To: arslist@ARSLIST.ORG Subject: Re: Setting the Customer*+ on Incidents through a web service ** An alternative (given your challenges) could be to build a custom web service, with a 'Get Operation' to fetch the right user where the inputs required to get the right user would be as many inputs as you would require (First Name, Last Name, email address, Remedy Login ID, Phone Number) to correctly identify him. There is a 'instanceID' field 179 that has a unique index which you could use to set in that form (customizations will be required off course). You could use this instanceID then to feed into that create WS. I mentioned Phone number, but if you choose to add this to the search, you might need to standardize the input of phone numbers. This way you are more likely not to face issues in picking the wrong user. Given the nature of your challenges, there may still be holes in this as even with a filtered search, there is a chance 2 exclusive users might still match.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] mailto:%5bmailto:arslist@ARSLIST.ORG%5d On Behalf Of Pierson, Shawn Sent: Monday, April 08, 2013 4:56 PM To: arslist@ARSLIST.ORG Subject: Re: Setting the Customer*+ on Incidents through a web service The specific integration that the email would be used for is originating from within one of our own company, but we have grown so quickly that we do have a lot of data issues right now. We even have duplicate login names (across domains with trusts) that have wreaked havoc on some of our systems, including Remedy where I previously had no requirement to facilitate multiple domains and was assured that login names would be unique even amongst the different domains (and one day, when they finish manually changing each duplicate they will be.) For the user that I am dealing with this on today, there are four people with the exact same name. I leverage an Active Directory integration via vendor forms with LDAP, and I have several vendor forms pulling different data from each domain since there is no standard format yet and dumping that data into a common processing form that does some data cleanup and validation then creates the CTM:People record. For a People record to be created, I require a First Name, Last Name, Email Address, Login Name, and either a Company or a Manager listed in Active Directory (who has a valid Company associated with them.) I match to the CTM:People record based on Login Name for the purpose of updates. The Remedy Login Name field is basically
Re: Issues in DSO 7.6.04 SP2 Linux-Windows
Try configuring IP to Windows AR server Name resolution in /etc/hosts on Linux box and IP to Linux AR server Name resolution in drivers/etc/hosts on windows box From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Brandt Sent: Tuesday, April 09, 2013 10:43 AM To: arslist@ARSLIST.ORG Subject: Issues in DSO 7.6.04 SP2 Linux-Windows ** We are trying to setup DSO between 2 AR servers. One is on RHEL 5.3, 7.6.04 SP2 and other is on Win 2k 8, 7.6.04 SP2 We enabled DSO on both the servers. Machines are in same network and accessible from one another using machine name (same as AR Server name). After making all configuration changes, we observe following 1. From Developer Studio, if we connect to Windows ARS, we are able to connect to Linux Server in one of the distributed mappings. Even here, there is small glitch, we need to specify IP address of Linux machine. It doesn't work with AR Server Name of Linux machine. 2. But from Developer Studio, if we connect to Linux ARS, no matter what we put we are not able to establish connection to Windows ARS server. When configuring DSO on both, we have used machine names (same as AR Server Alias Name) (and not FQDN) of the remote AR Server. Any clues what might be going wrong? ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04
The only way I can think of doing this totally in Remedy would be to walk
your existing, now hidden, table (preferably server side) writing unique
records to a new Remedy form then displaying the new form records in the
table the users see.
Messy but we've probably all done this at some stage!!
A better way would be to create a new database view using Natalie's SQL as a
guide then create a Remedy view form using your new view. The only
complication with this could be the generation of a key field for the Remedy
view form.
Using the view form for your table will give you the result you need.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla
Sent: 08 April 2013 23:51
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04
**
Yup;
You're on the right idea, Natalie.
Fact is that the table is part of a multi-join and being displayed in
another form. I really don't want to use the Direct SQL option for pulling
the data for reasons of performance and simple logic. I'm hoping Remedy has
a native method for DISTINCT.
Hope. the root of all naivety? J
Thanks much for the option.
r
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Monday, April 08, 2013 5:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04
**
Ray:
I don't know if it's possible or even advisable to make Remedy query
directly in SQL, but SQL does have the SELECT DISTINCT statement that would
do what you are asking.
The SQL query would run something like
SELECT DISTINCT Assignee
FROM Table_name underlying your form.
If your table then had 200 tickets assigned to 13 unique Assignees, you'd
get the 13 assignees.
Good luck!
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla
Sent: Monday, April 08, 2013 3:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04
**
We're on SQL latest.
r
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Monday, April 08, 2013 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Results List duplicates - ITSM 7.6.04
**
What is your underlying DB, SQL or Oracle?
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla
Sent: Monday, April 08, 2013 3:38 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Results List duplicates - ITSM 7.6.04
**
Monday, Monday;
So I have a ticket form with a results list. The query is simple.
('Assignee' != $NULL$)
The results list gives me multiples of the same Assignee.
Other than grouping the Assignees, is there another way to get a single row
for the 'Assignee' field?
r
Ray Palla
Sr. IT/Remedy Consultant
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Re: Can't create unique index in 8.1 on overlay forms?
** Hi,It seems it's possible using "Overlay-Mode" in ar.cfg:https://docs.bmc.com/docs/display/public/ars81/Ignoring+overlay+and+custom+objects+at+runtimeIf you set it to 0 all overlays (and custom) will be ignored.The interesting part is this sentence:You can, however, configure the server to execute overlaid objects at runtime and to ignore overlay and custom objects unless an operation's control record specifies an overlay group. (This exception enables clients to specify that the server should execute an overlay or an origin object.)Though there is no specific example.On 09 Apr, 2013,at 10:09 AM, "Hullule, Kiran" kiran_hull...@bmc.com wrote:Hi Joe, As far as I know, that is not possible, as soon as you create an overlay of any base object (oob object) the overlayProp columnsets its value in database as: - 2 See below for more details. overlayProp column AR ORIGINAL OBJECT 0 un-touched or out of the box object AR OVERLAID OBJECT 1 base object which is overlaid AR OVERLAY OBJECT 2 overlay object AR CUSTOM OBJECT 4 object created through custom mode client Once server identifies that base object has an Overlay created then server will respond to the client queries (APIs) as against overlay object and Overlay object will be user (client) facing. You cannot enforce base layer to clients when its overlay object is already in place. HTH. Regards, Kiran -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, April 09, 2013 8:20 AM To: arslist@ARSLIST.ORG Subject: Re: Can't create unique index in 8.1 on overlay forms? If that's the case, from the AR System client perspective, how do I connect to the base layer if I did not want to connect to the overlay layer? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chuck Mousseau Sent: Monday, April 08, 2013 8:51 PM To: arslist@ARSLIST.ORG Subject: Re: Can't create unique index in 8.1 on overlay forms? Hey Folks, The inability to create unique indexes on a form overlay is not a bug; it's intentional. The reason is that it affects operations at the origin layer as well as at the overlay layer. Records for a form and its overlay are stored in the same database tables. That means indexes created for either affect data operations for both. If a unique index were created in the overlay layer, it would still be enforced on records created or modified through the origin layer, so the behavior of the origin layer would be changed. If the index is on a custom field, then it becomes impossible to create records at the origin layer. If the index is on an origin field or on an overlaid field, it can still prevent operations that were previously legal at the origin layer. Among other things this could cause upgrades to fail by preventing them from updating data. Unique indexes can be created on custom forms, because changes to custom forms do not affect the origin layer -- those forms are not visible there and no data operations can be performed on them at that layer. One workaround that has been suggested is to go to Base Development mode in Developer Studio and then to add the unique index to the origin form. Doing that can prevent upgrades from succeeding. It also doesn't guarantee that the change will be persisted across an upgrade if the upgrade should succeed, because the change is not captured in an overlay. If we want to ensure that a field's contents on an overlaid form are unique in the overlay layer, the best way to accomplish that is to create a custom filter that returns an error when duplicate data is written. The filter will not affect operations performed at the origin layer, but it will protect data written at the overlay layer. Hope this helps, -Chuck ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"_ARSlist: "Where the Answers Are" and have been for 20 years_
Re: Can't create unique index in 8.1 on overlay forms?
** I see... So it's a way to protect a future upgrade...Fair enough, thanks for the details and explanation :)On 09 Apr, 2013,at 02:50 AM, Chuck Mousseau chuck_mouss...@bmc.com wrote:Hey Folks, The inability to create unique indexes on a form overlay is not a bug; it's intentional. The reason is that it affects operations at the origin layer as well as at the overlay layer. Records for a form and its overlay are stored in the same database tables. That means indexes created for either affect data operations for both. If a unique index were created in the overlay layer, it would still be enforced on records created or modified through the origin layer, so the behavior of the origin layer would be changed. If the index is on a custom field, then it becomes impossible to create records at the origin layer. If the index is on an origin field or on an overlaid field, it can still prevent operations that were previously legal at the origin layer. Among other things this could cause upgrades to fail by preventing them from updating data. Unique indexes can be created on custom forms, because changes to custom forms do not affect the origin layer -- those forms are not visible there and no data operations can be performed on them at that layer. One workaround that has been suggested is to go to Base Development mode in Developer Studio and then to add the unique index to the origin form. Doing that can prevent upgrades from succeeding. It also doesn't guarantee that the change will be persisted across an upgrade if the upgrade should succeed, because the change is not captured in an overlay. If we want to ensure that a field's contents on an overlaid form are unique in the overlay layer, the best way to accomplish that is to create a custom filter that returns an error when duplicate data is written. The filter will not affect operations performed at the origin layer, but it will protect data written at the overlay layer. Hope this helps, -Chuck___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"_ARSlist: "Where the Answers Are" and have been for 20 years_
Re: Atrium CMDB: Attribute Security per Group/Role
If you are using CMDB 8 then you need to define a rule to do global update to Row-Level permission using · Explorer -- Query -- Identify the list of CI you need to update · Normalization -- Rules -- Define your changes -- Job -- Execute a job · *** Then View the changes in CI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: Monday, April 08, 2013 9:34 PM To: arslist@ARSLIST.ORG Subject: Atrium CMDB: Attribute Security per Group/Role ** Hi All, Is there a way to only allow certain roles/groups to update certain attributes in the CMDB and AST:Attributes table? I understand there are the following class and attributes to define row level security (read write) but how can one accomplish this per attribute? character CMDBRowLevelSecurityfile:///C:\Users\francois\Documents\CDM-V80-HTMLHELP\html\BMC.CORE.CONFIG_BMC_ConfigBaseElement.html#CMDBRowLevelSecurity Attribute that specifies a list of permission groups that have read-only access to the instance data. character CMDBWriteSecurityfile:///C:\Users\francois\Documents\CDM-V80-HTMLHELP\html\BMC.CORE.CONFIG_BMC_ConfigBaseElement.html#CMDBWriteSecurity Attribute that specifies a list of permission groups that have read/write access to the instance data. BMC.CORE.CONFIG:BMC_DefaultAccountPermissions Data type Name and description character AccountNamefile:///C:\Users\francois\Documents\CDM-V80-HTMLHELP\html\BMC.CORE.CONFIG_BMC_DefaultAccountPermissions.html#AccountName Attribute that specifies the name of the account to which the instance belongs. his attribute has no effect on default permissions. character ASSIGNRowLevelSecurityfile:///C:\Users\francois\Documents\CDM-V80-HTMLHELP\html\BMC.CORE.CONFIG_BMC_DefaultAccountPermissions.html#ASSIGNRowLevelSecurity Attribute that specifies the list of permission groups and roles that have read-only access to the instances specified by the MATCH attributes. character ASSIGNWriteSecurityfile:///C:\Users\francois\Documents\CDM-V80-HTMLHELP\html\BMC.CORE.CONFIG_BMC_DefaultAccountPermissions.html#ASSIGNWriteSecurity Attribute that specifies the list of permission groups and roles that have read/write access to the instances specified by the MATCH attributes. character MATCHAccountIDfile:///C:\Users\francois\Documents\CDM-V80-HTMLHELP\html\BMC.CORE.CONFIG_BMC_DefaultAccountPermissions.html#MATCHAccountID Attribute that specifies an account ID. When this account ID is matched in a CI instance or a relationship instance and when the class IDs also match, then groups in the ASSIGN attributes receive permission to the instance. To match all account IDs, specify the value default. character MATCHAppliedToClassIdfile:///C:\Users\francois\Documents\CDM-V80-HTMLHELP\html\BMC.CORE.CONFIG_BMC_DefaultAccountPermissions.html#MATCHAppliedToClassId Attribute that specifies a Class ID that, when matched in a configuration item (CI) or relationship instance and when account ID is also matched, causes the groups in the ASSIGN attributes to receive permissions on the CI. To match all class IDs, enter default. Hope my question make sense... Thanks Francois Seegers Email: franco...@blueturtle.co.zamailto:franco...@blueturtle.co.za | Mobile: +27 (0)82 729 5273 Blue Turtle Technologies [http://www.blueturtle.co.za/images/blue-turtle02.gif] Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)86 208 0237 | Midridge Office Estate, International Business Gateway, cnr New Road Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ The information in this email may contain confidential material and it is intended solely for the addresses. Access to this email by anyone else is unauthorized. If you are not the intended recipient, please delete the email and destroy any copies of it, any disclosure, copying, distribution is prohibited and may be considered unlawful. Contents of this email and any
Re: Issues in DSO 7.6.04 SP2 Linux-Windows
Kiran, That is already in place. I had put entries of each other in appropriate hosts file on both Windows and Linux.There are no firewalls running on both servers as well. ~ Nathan On Tue, Apr 9, 2013 at 1:51 PM, Hullule, Kiran kiran_hull...@bmc.comwrote: ** Try configuring IP to Windows AR server Name resolution in /etc/hosts on Linux box and IP to Linux AR server Name resolution in drivers/etc/hosts on windows box ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Nathan Brandt *Sent:* Tuesday, April 09, 2013 10:43 AM *To:* arslist@ARSLIST.ORG *Subject:* Issues in DSO 7.6.04 SP2 Linux-Windows ** ** ** We are trying to setup DSO between 2 AR servers. One is on RHEL 5.3, 7.6.04 SP2 and other is on Win 2k 8, 7.6.04 SP2 ** ** We enabled DSO on both the servers. Machines are in same network and accessible from one another using machine name (same as AR Server name).** ** ** ** After making all configuration changes, we observe following ** ** 1. From Developer Studio, if we connect to Windows ARS, we are able to connect to Linux Server in one of the distributed mappings. Even here, there is small glitch, we need to specify IP address of Linux machine. It doesn't work with AR Server Name of Linux machine. ** ** 2. But from Developer Studio, if we connect to Linux ARS, no matter what we put we are not able to establish connection to Windows ARS server. ** ** When configuring DSO on both, we have used machine names (same as AR Server Alias Name) (and not FQDN) of the remote AR Server. ** ** Any clues what might be going wrong? ** ** ~ Nathan ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Issues in DSO 7.6.04 SP2 Linux-Windows
You mentioned you need to specify IP address to make it to work. With server name alias it does not work, this is certainly a server name resolution problem in your network. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Brandt Sent: Tuesday, April 09, 2013 4:22 PM To: arslist@ARSLIST.ORG Subject: Re: Issues in DSO 7.6.04 SP2 Linux-Windows ** Kiran, That is already in place. I had put entries of each other in appropriate hosts file on both Windows and Linux.There are no firewalls running on both servers as well. ~ Nathan On Tue, Apr 9, 2013 at 1:51 PM, Hullule, Kiran kiran_hull...@bmc.commailto:kiran_hull...@bmc.com wrote: ** Try configuring IP to Windows AR server Name resolution in /etc/hosts on Linux box and IP to Linux AR server Name resolution in drivers/etc/hosts on windows box From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Brandt Sent: Tuesday, April 09, 2013 10:43 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Issues in DSO 7.6.04 SP2 Linux-Windows ** We are trying to setup DSO between 2 AR servers. One is on RHEL 5.3, 7.6.04 SP2 and other is on Win 2k 8, 7.6.04 SP2 We enabled DSO on both the servers. Machines are in same network and accessible from one another using machine name (same as AR Server name). After making all configuration changes, we observe following 1. From Developer Studio, if we connect to Windows ARS, we are able to connect to Linux Server in one of the distributed mappings. Even here, there is small glitch, we need to specify IP address of Linux machine. It doesn't work with AR Server Name of Linux machine. 2. But from Developer Studio, if we connect to Linux ARS, no matter what we put we are not able to establish connection to Windows ARS server. When configuring DSO on both, we have used machine names (same as AR Server Alias Name) (and not FQDN) of the remote AR Server. Any clues what might be going wrong? ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Setting the Customer*+ on Incidents through a web service
That's great. We're planning on upgrading this year anyway, so that will be very helpful going forward. Thanks, Shawn Pierson Remedy Developer | Energy Transfer 5051 Westheimer Rd. Houston, TX 77056 | 713.989.7226 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gareth Oliver Sent: Monday, April 08, 2013 8:05 PM To: arslist@ARSLIST.ORG Subject: Re: Setting the Customer*+ on Incidents through a web service ** Hi Shawn, While it doesn't help you on your current version, the requirement you describe has been implemented in ITSM 8.0; the online documentation is here https://docs.bmc.com/docs/display/servicedesk80/HelpDesk_Submit_Service Regards, Gareth From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, 9 April 2013 8:38 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Setting the Customer*+ on Incidents through a web service ** An alternative (given your challenges) could be to build a custom web service, with a 'Get Operation' to fetch the right user where the inputs required to get the right user would be as many inputs as you would require (First Name, Last Name, email address, Remedy Login ID, Phone Number) to correctly identify him. There is a 'instanceID' field 179 that has a unique index which you could use to set in that form (customizations will be required off course). You could use this instanceID then to feed into that create WS. I mentioned Phone number, but if you choose to add this to the search, you might need to standardize the input of phone numbers. This way you are more likely not to face issues in picking the wrong user. Given the nature of your challenges, there may still be holes in this as even with a filtered search, there is a chance 2 exclusive users might still match.. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Monday, April 08, 2013 4:56 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Setting the Customer*+ on Incidents through a web service The specific integration that the email would be used for is originating from within one of our own company, but we have grown so quickly that we do have a lot of data issues right now. We even have duplicate login names (across domains with trusts) that have wreaked havoc on some of our systems, including Remedy where I previously had no requirement to facilitate multiple domains and was assured that login names would be unique even amongst the different domains (and one day, when they finish manually changing each duplicate they will be.) For the user that I am dealing with this on today, there are four people with the exact same name. I leverage an Active Directory integration via vendor forms with LDAP, and I have several vendor forms pulling different data from each domain since there is no standard format yet and dumping that data into a common processing form that does some data cleanup and validation then creates the CTM:People record. For a People record to be created, I require a First Name, Last Name, Email Address, Login Name, and either a Company or a Manager listed in Active Directory (who has a valid Company associated with them.) I match to the CTM:People record based on Login Name for the purpose of updates. The Remedy Login Name field is basically their AD login name with their domain included so I can guarantee some level uniqueness there. There are certainly potential holes in this process, but I have validations in place to try to mitigate those and either not create or update the CTM:People record if they fail certain conditions. Also, a lot of this should be addressed by the domain and HR application consolidation that we're going through. Anyway, thanks for your input. We use that form for web services and an email integration so it's becoming more critical than it used to be for us. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, April 08, 2013 3:29 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Setting the Customer*+ on Incidents through a web service ** I haven't used that particular web service designed for that form, but I'm familiar with that form and the web service, so that's the way I would go too. Or use the login name which is a guaranteed piece of unique information on CTM:People. If you notice, there is no unique index on the email address, so there is no guarantee that email addresses will continue to be unique, even if right now they are. I have seen small to even organizations where a group of people share the same email address if they are customer
Re: Setting the Customer*+ on Incidents through a web service
Also some of us have had to junk up the Corporate ID to bypass a defect in at least 7.6.4 where you can't set it to search by the full name on Incidents. I ended up setting the Corporate ID to Lastname, Firstname MI (Company) in order to have the type ahead functionality on the Customer*+ field work correctly. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, April 08, 2013 11:43 PM To: arslist@ARSLIST.ORG Subject: Re: Setting the Customer*+ on Incidents through a web service ** The Company + Corporate ID makes a lot of sense IF and ONLY IF its use is enforced. It isn't pre-version 8. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gareth Oliver Sent: Monday, April 08, 2013 11:16 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Setting the Customer*+ on Incidents through a web service BMC have implemented three options of sub-set data: Login_ID, Company + Corporate ID, FName + MInitial + LName. I haven't checked/confirmed if the same functionality exists for the Submit WS for Change/Release/etc, but the documentation doesn't reflect any updates (possibly more an issue with the documentation than the functionality). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, 9 April 2013 12:51 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Setting the Customer*+ on Incidents through a web service ** How has it been implemented if I may ask? I have not yet had the chance to look at 8.00 Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:%5bmailto:arslist@ARSLIST.ORG%5d On Behalf Of Gareth Oliver Sent: Monday, April 08, 2013 9:05 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Setting the Customer*+ on Incidents through a web service Hi Shawn, While it doesn't help you on your current version, the requirement you describe has been implemented in ITSM 8.0; the online documentation is here https://docs.bmc.com/docs/display/servicedesk80/HelpDesk_Submit_Service Regards, Gareth From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:%5bmailto:arslist@ARSLIST.ORG%5d On Behalf Of Joe D'Souza Sent: Tuesday, 9 April 2013 8:38 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Setting the Customer*+ on Incidents through a web service ** An alternative (given your challenges) could be to build a custom web service, with a 'Get Operation' to fetch the right user where the inputs required to get the right user would be as many inputs as you would require (First Name, Last Name, email address, Remedy Login ID, Phone Number) to correctly identify him. There is a 'instanceID' field 179 that has a unique index which you could use to set in that form (customizations will be required off course). You could use this instanceID then to feed into that create WS. I mentioned Phone number, but if you choose to add this to the search, you might need to standardize the input of phone numbers. This way you are more likely not to face issues in picking the wrong user. Given the nature of your challenges, there may still be holes in this as even with a filtered search, there is a chance 2 exclusive users might still match.. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:%5bmailto:arslist@ARSLIST.ORG%5d On Behalf Of Pierson, Shawn Sent: Monday, April 08, 2013 4:56 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Setting the Customer*+ on Incidents through a web service The specific integration that the email would be used for is originating from within one of our own company, but we have grown so quickly that we do have a lot of data issues right now. We even have duplicate login names (across domains with trusts) that have wreaked havoc on some of our systems, including Remedy where I previously had no requirement to facilitate multiple domains and was assured that login names would be unique even amongst the different domains (and one day, when they finish manually changing each duplicate they will be.) For the user that I am dealing with this on today, there are four people with the exact same name. I leverage an Active Directory integration via vendor forms with LDAP, and I have several vendor forms pulling different data from each domain since there is no standard format yet and dumping that data into a common processing form that does some data cleanup and validation then creates the CTM:People record. For a People record to be created, I require a First Name, Last Name, Email Address, Login Name, and either a
Re: Issues in DSO 7.6.04 SP2 Linux-Windows
Nathan, If there is no conflict between your /etc/hosts and DNS, then double check the ar.cfg. There is also an IP-Name parameter that can be used for a server with multiple names. There are also some DSO specific name parameters. Double check that none of these are conflicting. Regards, Chad Whilding Senior Developer CSC 3560 Pentagon Blvd., Beavercreek, OH 45431-1706 North American Public Sector | p: +1-937.320-7827 | f: | cwhild...@csc.com | www.csc.com This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. From: Nathan Brandt nathanrbra...@gmail.com To: arslist@ARSLIST.ORG Date: 04/09/2013 01:13 AM Subject:Issues in DSO 7.6.04 SP2 Linux-Windows Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** We are trying to setup DSO between 2 AR servers. One is on RHEL 5.3, 7.6.04 SP2 and other is on Win 2k 8, 7.6.04 SP2 We enabled DSO on both the servers. Machines are in same network and accessible from one another using machine name (same as AR Server name). After making all configuration changes, we observe following 1. From Developer Studio, if we connect to Windows ARS, we are able to connect to Linux Server in one of the distributed mappings. Even here, there is small glitch, we need to specify IP address of Linux machine. It doesn't work with AR Server Name of Linux machine. 2. But from Developer Studio, if we connect to Linux ARS, no matter what we put we are not able to establish connection to Windows ARS server. When configuring DSO on both, we have used machine names (same as AR Server Alias Name) (and not FQDN) of the remote AR Server. Any clues what might be going wrong? ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Write permissions errors with read (floating) license
Submitter mode is now enabled, and I restarted ARS yesterday evening... Not sure if it helped, yet: it's still early, so we haven't hit our limit of floating licenses. However, the users are seeing the error even when they push to a search window or a read-only form. But hey, if it works, it works... Thanks again, Joe On Mon, 8 Apr 2013 13:48:59 -0700, David Easter david_easter...@yahoo.com wrote: Your submitter mode is probably the culprit. The Submitter Mode options are: * Locked — Enables users who have their name in the Submitter field to modify requests without a write license. This does not apply to users with a Restricted Read license who cannot modify requests under any circumstances. In the locked submitter mode, after the entry is submitted, the value in the Submitter field cannot be changed. * Changeable — Requires users to have a write license to change any record, including requests for which they are the submitter. https://docs.bmc.com/docs/display/public/ars81/Enabling+submitters+to+modify+requests If you have it set to Changeable, then users without a write licenses cannot modify records - even their own. Thanks, -David J. Easter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Attachment Error
Hi All, Ran into a case with two users when adding an attachment where they got the following error Caught exception http://servername/asys/resources/html/Attachment Popup.HTMLhttp://%3cservername%3e/asys/resources/html/Attachment%20Popup.HTML: 134 Type Error. The attachment was a 30 KB word document. I had not problem adding the attachment as well as other users doing the same. Opened the issue with BMC and the suggestion I got was to delete their User Preference record. No KB or known error information was provided. Sounds like a case of I don't know, try this which does not sit well with me and is not scalable if this is part of a bigger issue. Has anyone seen this happen? If so how did you fix? ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Mid-Tier 7.6.04 SP4 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 [cid:image001.gif@01CE3504.A4D33710] This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Write permissions errors with read (floating) license
Hi, What do you mean by push to a search/read-only form? If you push data to the server, regardless of the form type, it is a write. The Submitter-group problem only occurs for Modifications, so pushing new records or to display-only-forms should not be affected by Submitter-mode. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Submitter mode is now enabled, and I restarted ARS yesterday evening... Not sure if it helped, yet: it's still early, so we haven't hit our limit of floating licenses. However, the users are seeing the error even when they push to a search window or a read-only form. But hey, if it works, it works... Thanks again, Joe On Mon, 8 Apr 2013 13:48:59 -0700, David Easter david_easter...@yahoo.com wrote: Your submitter mode is probably the culprit. The Submitter Mode options are: * Locked — Enables users who have their name in the Submitter field to modify requests without a write license. This does not apply to users with a Restricted Read license who cannot modify requests under any circumstances. In the locked submitter mode, after the entry is submitted, the value in the Submitter field cannot be changed. * Changeable — Requires users to have a write license to change any record, including requests for which they are the submitter. https://docs.bmc.com/docs/display/public/ars81/Enabling+submitters+to+modify+requests If you have it set to Changeable, then users without a write licenses cannot modify records - even their own. Thanks, -David J. Easter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Write permissions errors with read (floating) license
For example, the user will select a link on the Home Page; the link opens a search form and (in some cases) may push a field (such as the network typically associated with that user). They're getting ARERR 331 or 333 even when they try to do this. On Tue, 9 Apr 2013 15:48:18 +0200, Misi Mladoniczky m...@rrr.se wrote: Hi, What do you mean by push to a search/read-only form? If you push data to the server, regardless of the form type, it is a write. The Submitter-group problem only occurs for Modifications, so pushing new records or to display-only-forms should not be affected by Submitter-mode. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Food for thought - overlays
humor Once you use overlays -- should you now think of your system as overlay complicated? /humor -John -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SLM Daily Build Time
Hi All, I anticipate that I will be a rare occurrence where I build or rebuild a SLA once I get everything set up. In the SLM Configuration Guide, page 22 it states in the Daily Build Time field select the date and time you want the daily build to occur. First build occurs on that date/time and then same time each day. How do I best stop/start builds? Can I remove the date/time from this field? If I do remove the date/time does that stop the daily builds? If I am only doing a build on a monthly basis it wouldn't make sense that I have to comment out/in and restart the server each time I need to do a build. ITSM 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 [cid:image001.gif@01CE3520.A3B3D3A0] This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Write permissions errors with read (floating) license
Hi, I would call that a Window-Open-Action, and that should not require a license, and the Submitter-group would not be involved in the receiving form. Or you might set your fields with a ACTL Set-Fields-Action from the server, in which case you should have no problem either. Are you sure this is a licensing issue? What happened today when more users came in? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. For example, the user will select a link on the Home Page; the link opens a search form and (in some cases) may push a field (such as the network typically associated with that user). They're getting ARERR 331 or 333 even when they try to do this. On Tue, 9 Apr 2013 15:48:18 +0200, Misi Mladoniczky m...@rrr.se wrote: Hi, What do you mean by push to a search/read-only form? If you push data to the server, regardless of the form type, it is a write. The Submitter-group problem only occurs for Modifications, so pushing new records or to display-only-forms should not be affected by Submitter-mode. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SLM Daily Build Time
I assume the daily build time will continue as long as you have it in there. We had to erase the time from SLM:ConfigPreferences to prevent SLM to build targets. On Apr 9, 2013 11:56 AM, Brittain, Mark mbritt...@navisite.com wrote: ** Hi All, ** ** I anticipate that I will be a rare occurrence where I build or rebuild a SLA once I get everything set up. In the SLM Configuration Guide, page 22 it states “in the Daily Build Time field select the date and time you want the daily build to occur. First build occurs on that date/time and then same time each day”. ** ** How do I best stop/start builds? Can I remove the date/time from this field? If I do remove the date/time does that stop the daily builds? If I am only doing a build on a monthly basis it wouldn’t make sense that I have to comment out/in and restart the server each time I need to do a build.** ** ** ** ITSM 7.6.04 SP3 ** ** Thanks Mark ** ** *Mark Brittain* Remedy Developer ITILv3 Foundation *NaviSite – **A Time Warner Cable Company*** mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 [image: email-Logo-031813] ** ** -- This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.gif
Re: Food for thought - overlays
Hi, What I can tell you is that the cmdbdriver thinks so when trying to upgrade overlaid core forms in the CMDB. This happens even if the overlay only contains a couple of display-only-fields in a custom view containing only said fields. The result is a kind of overlay mash not liked by any of the BMC tools ;-) Humor? Best Regards - Misi, RRR AB, http://rrr.se humor Once you use overlays -- should you now think of your system as overlay complicated? /humor -John -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Health Check for load balancer?
Folks, My infrastructure team want to build a Health Check procedure that checks all the nodes behind the load balancer. If we just sent a URL request to the LB in front of the mid-tier servers, we do not know which path the request will go. How can be best determine the path? We could implement a servlet in the mid-tier tomcat that connects to each AR Server. If LB routes the sessions depending on the TCP port (e.g. port 2001 goes to AR Server node 1, port 2002 to AR Server 2 etc.) we could have a simple servlet with 2 parameters: Server name (which is always the LB alias) and port (allows us to choose the AR Server we want to check). The servlet should implement one or more API calls to the AR Server, e.g. retrieve data from a table. We might be able to implement this as a JSP. Have anyone done this? Or is the another simple solution out there? Thanks, Terje ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Food for thought - overlays
I recall hearing somewhere (I think from Lenny Warren last RUG) that overlays are not supported when using CMDB. In other words customization of CMDB is not supported while using overlays. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, April 09, 2013 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Food for thought - overlays Hi, What I can tell you is that the cmdbdriver thinks so when trying to upgrade overlaid core forms in the CMDB. This happens even if the overlay only contains a couple of display-only-fields in a custom view containing only said fields. The result is a kind of overlay mash not liked by any of the BMC tools ;-) Humor? Best Regards - Misi, RRR AB, http://rrr.se humor Once you use overlays -- should you now think of your system as overlay complicated? /humor -John -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Food for thought - overlays
** Indeed. There is a nice article about it:https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/blog/2012/10/08/should-i-be-overlaying-the-cmdb-classes-and-attributes-so-that-we-can-use-it-in-the-asset-viewshttps://kb.bmc.com/infocenter/index?page=contentid=S:KA380649Actually when you overlay BMC.CORE forms there are some times where you can't add new attributes:https://communities.bmc.com/communities/message/304844#304844And I experienced first hand that overlaying one cmdb filter made an upgrade from 7.6.04 to 8.0 fail :pOn 09 Apr, 2013,at 11:22 PM, Joe D'Souza jdso...@shyle.net wrote:I recall hearing somewhere (I think from Lenny Warren last RUG) that overlays are not supported when using CMDB. In other words customization of CMDB is not supported while using overlays. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, April 09, 2013 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Food for thought - overlays Hi, What I can tell you is that the cmdbdriver thinks so when trying to upgrade overlaid core forms in the CMDB. This happens even if the overlay only contains a couple of display-only-fields in a custom view containing only said fields. The result is a kind of overlay mash not liked by any of the BMC tools ;-) Humor? Best Regards - Misi, RRR AB, http://rrr.se humor Once you use "overlays" -- should you now think of your system as "overlay complicated"? /humor -John -- *John Sundberg* Kinetic Data, Inc. "Your Business. Your Process." 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"_ARSlist: "Where the Answers Are" and have been for 20 years_
Re: Food for thought - overlays
I think the overhanging question is - Is BMC doing anything to possibly overcome this limitation so that the use of Overlays (as awesome as they are) is more seamless and not configuration depended ant. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Tuesday, April 09, 2013 5:28 PM To: arslist@ARSLIST.ORG Subject: Re: Food for thought - overlays Indeed. There is a nice article about it: https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_found ation_technologies/blog/2012/10/08/should-i-be-overlaying-the-cmdb-classes-a nd-attributes-so-that-we-can-use-it-in-the-asset-views https://kb.bmc.com/infocenter/index?page=contentid=S:KA380649 Actually when you overlay BMC.CORE forms there are some times where you can't add new attributes: https://communities.bmc.com/communities/message/304844#304844 And I experienced first hand that overlaying one cmdb filter made an upgrade from 7.6.04 to 8.0 fail :p On 09 Apr, 2013,at 11:22 PM, Joe D'Souza jdso...@shyle.net wrote: I recall hearing somewhere (I think from Lenny Warren last RUG) that overlays are not supported when using CMDB. In other words customization of CMDB is not supported while using overlays. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, April 09, 2013 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Food for thought - overlays Hi, What I can tell you is that the cmdbdriver thinks so when trying to upgrade overlaid core forms in the CMDB. This happens even if the overlay only contains a couple of display-only-fields in a custom view containing only said fields. The result is a kind of overlay mash not liked by any of the BMC tools ;-) Humor? Best Regards - Misi, RRR AB, http://rrr.se humor Once you use overlays -- should you now think of your system as overlay complicated? /humor -John -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Food for thought - overlays
I don't know how the recent RIF will help the product development cycle run any faster or better. Would love to hear someone at BMC contradict me. Rick On Apr 9, 2013 2:31 PM, Joe D'Souza jdso...@shyle.net wrote: ** I think the overhanging question is – Is BMC doing anything to possibly overcome this limitation so that the use of Overlays (as awesome as they are) is more seamless and not configuration depended ant. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *laurent matheo *Sent:* Tuesday, April 09, 2013 5:28 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Food for thought - overlays ** ** Indeed. There is a nice article about it: https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/blog/2012/10/08/should-i-be-overlaying-the-cmdb-classes-and-attributes-so-that-we-can-use-it-in-the-asset-views https://kb.bmc.com/infocenter/index?page=contentid=S:KA380649 Actually when you overlay BMC.CORE forms there are some times where you can't add new attributes: https://communities.bmc.com/communities/message/304844#304844 And I experienced first hand that overlaying one cmdb filter made an upgrade from 7.6.04 to 8.0 fail :p On 09 Apr, 2013,at 11:22 PM, Joe D'Souza jdso...@shyle.net wrote: I recall hearing somewhere (I think from Lenny Warren last RUG) that overlays are not supported when using CMDB. In other words customization of CMDB is not supported while using overlays. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, April 09, 2013 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Food for thought - overlays Hi, What I can tell you is that the cmdbdriver thinks so when trying to upgrade overlaid core forms in the CMDB. This happens even if the overlay only contains a couple of display-only-fields in a custom view containing only said fields. The result is a kind of overlay mash not liked by any of the BMC tools ;-) Humor? Best Regards - Misi, RRR AB, http://rrr.se humor Once you use overlays -- should you now think of your system as overlay complicated? /humor -John -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Write permissions errors with read (floating) license
Well today was much more quiet than yesterday -- I got a few reports that some users were having the same results; other people let me know that they were no longer having the problem. However, by yesterday afternoon, I had already sent out an email explaining what was going on, so some of those affected may have decided that they did not need to report the errors. Now that you mention it, I'm not certain that this is a licensing issue. Thanks again, Joe On Tue, 9 Apr 2013 20:45:39 +0200, Misi Mladoniczky m...@rrr.se wrote: Hi, I would call that a Window-Open-Action, and that should not require a license, and the Submitter-group would not be involved in the receiving form. Or you might set your fields with a ACTL Set-Fields-Action from the server, in which case you should have no problem either. Are you sure this is a licensing issue? What happened today when more users came in? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Can't create unique index in 8.1 on overlay forms?
Laurent is right; the configuration setting that he has identified causes a server to set the default for operations to either the overlay layer or to the origin layer. The majority of clients that access the server do not specify an overlay group, so they will use the default specified in the config setting. There are exceptions -- AR installers specify that their operations occur in the origin layer and they will do that regardless of the configuration setting. Dev Studio and Migrator have specific knowledge about overlays and origin objects so they also specify overlay groups in their API calls, and other API programs could do the same. The idea is that we can cause a server to either run the customized version of an application or the original version, generally so that we can compare behaviors. Outside of that use case or just for experimentation, there probably aren't many times where folks will want to set the default. -Chuck ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Food for thought - overlays
By RIF I am assuming you meant 'Reduction In Force' (I'll admit I had to look that one up as I'm not the best ones around to remember acronyms). I'm not seeing too much light in that direction either given the development last week. They would need to have a really strong plan in place to still keep moving in a good direction after sacrificing an ace.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, April 09, 2013 5:34 PM To: arslist@ARSLIST.ORG Subject: Re: Food for thought - overlays ** I don't know how the recent RIF will help the product development cycle run any faster or better. Would love to hear someone at BMC contradict me. Rick On Apr 9, 2013 2:31 PM, Joe D'Souza jdso...@shyle.net wrote: ** I think the overhanging question is - Is BMC doing anything to possibly overcome this limitation so that the use of Overlays (as awesome as they are) is more seamless and not configuration depended ant. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Tuesday, April 09, 2013 5:28 PM To: arslist@ARSLIST.ORG Subject: Re: Food for thought - overlays Indeed. There is a nice article about it: https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_found ation_technologies/blog/2012/10/08/should-i-be-overlaying-the-cmdb-classes-a nd-attributes-so-that-we-can-use-it-in-the-asset-views https://kb.bmc.com/infocenter/index?page=content https://kb.bmc.com/infocenter/index?page=contentid=S:KA380649 id=S:KA380649 Actually when you overlay BMC.CORE forms there are some times where you can't add new attributes: https://communities.bmc.com/communities/message/304844#304844 And I experienced first hand that overlaying one cmdb filter made an upgrade from 7.6.04 to 8.0 fail :p On 09 Apr, 2013,at 11:22 PM, Joe D'Souza jdso...@shyle.net wrote: I recall hearing somewhere (I think from Lenny Warren last RUG) that overlays are not supported when using CMDB. In other words customization of CMDB is not supported while using overlays. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, April 09, 2013 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Food for thought - overlays Hi, What I can tell you is that the cmdbdriver thinks so when trying to upgrade overlaid core forms in the CMDB. This happens even if the overlay only contains a couple of display-only-fields in a custom view containing only said fields. The result is a kind of overlay mash not liked by any of the BMC tools ;-) Humor? Best Regards - Misi, RRR AB, http://rrr.se humor Once you use overlays -- should you now think of your system as overlay complicated? /humor -John -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Issues in DSO 7.6.04 SP2 Linux-Windows
Thanks guys for all the help. I am still trying to figure it out. One more question. When servers are geographically dispersed, how does this work? Typically only mid tier port would be exposed for outside, if at all. If servers are behind firewalls, do we have to go with Placeholder Server which has a public IP? ~ Nathan On Tue, Apr 9, 2013 at 6:32 PM, Chad M Whilding cwhild...@csc.com wrote: ** Nathan, If there is no conflict between your /etc/hosts and DNS, then double check the ar.cfg. There is also an IP-Name parameter that can be used for a server with multiple names. There are also some DSO specific name parameters. Double check that none of these are conflicting. Regards, Chad Whilding Senior Developer CSC 3560 Pentagon Blvd., Beavercreek, OH 45431-1706 North American Public Sector | p: +1-937.320-7827 | f: | cwhild...@csc.com| www.csc.com This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. From:Nathan Brandt nathanrbra...@gmail.com To:arslist@ARSLIST.ORG Date:04/09/2013 01:13 AM Subject:Issues in DSO 7.6.04 SP2 Linux-Windows Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG -- ** We are trying to setup DSO between 2 AR servers. One is on RHEL 5.3, 7.6.04 SP2 and other is on Win 2k 8, 7.6.04 SP2 We enabled DSO on both the servers. Machines are in same network and accessible from one another using machine name (same as AR Server name). After making all configuration changes, we observe following 1. From Developer Studio, if we connect to Windows ARS, we are able to connect to Linux Server in one of the distributed mappings. Even here, there is small glitch, we need to specify IP address of Linux machine. It doesn't work with AR Server Name of Linux machine. 2. But from Developer Studio, if we connect to Linux ARS, no matter what we put we are not able to establish connection to Windows ARS server. When configuring DSO on both, we have used machine names (same as AR Server Alias Name) (and not FQDN) of the remote AR Server. Any clues what might be going wrong? ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Minimal setup needed for DSO testing
Can DSO setup be tested with just base ARS installation or does it need any applications to be installed/licenses to be applied? ~ Nathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Health Check for load balancer?
Lots of variables that go into answering that question. Most of the variables are specific to your environment. The more information you can share about your current configuration, the better your answers will be. For example: - What type of LB are you using? - How are the networks around the LB arranged? - Are the machines in the VIP multi-homed? Typically, people want the load balancer to check the health of each individual node so that the load balancer can automatically remove nodes in the event they fail. On Tue, Apr 9, 2013 at 4:17 PM, Terje Moglestue te...@mogle.com wrote: Folks, My infrastructure team want to build a Health Check procedure that checks all the nodes behind the load balancer. If we just sent a URL request to the LB in front of the mid-tier servers, we do not know which path the request will go. How can be best determine the path? We could implement a servlet in the mid-tier tomcat that connects to each AR Server. If LB routes the sessions depending on the TCP port (e.g. port 2001 goes to AR Server node 1, port 2002 to AR Server 2 etc.) we could have a simple servlet with 2 parameters: Server name (which is always the LB alias) and port (allows us to choose the AR Server we want to check). The servlet should implement one or more API calls to the AR Server, e.g. retrieve data from a table. We might be able to implement this as a JSP. Have anyone done this? Or is the another simple solution out there? Thanks, Terje ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Health Check for load balancer?
Terje, http://mid-tier server/arsys/samples/StatusCheck.jsp has been there since at least 7.1 and probably earlier. It will return a simple 200 OK if everything is good. Your load balancer can use that to validate a healthy node. Thad On Tue, Apr 9, 2013 at 8:57 PM, Axton axton.gr...@gmail.com wrote: ** Lots of variables that go into answering that question. Most of the variables are specific to your environment. The more information you can share about your current configuration, the better your answers will be. For example: - What type of LB are you using? - How are the networks around the LB arranged? - Are the machines in the VIP multi-homed? Typically, people want the load balancer to check the health of each individual node so that the load balancer can automatically remove nodes in the event they fail. On Tue, Apr 9, 2013 at 4:17 PM, Terje Moglestue te...@mogle.com wrote: Folks, My infrastructure team want to build a Health Check procedure that checks all the nodes behind the load balancer. If we just sent a URL request to the LB in front of the mid-tier servers, we do not know which path the request will go. How can be best determine the path? We could implement a servlet in the mid-tier tomcat that connects to each AR Server. If LB routes the sessions depending on the TCP port (e.g. port 2001 goes to AR Server node 1, port 2002 to AR Server 2 etc.) we could have a simple servlet with 2 parameters: Server name (which is always the LB alias) and port (allows us to choose the AR Server we want to check). The servlet should implement one or more API calls to the AR Server, e.g. retrieve data from a table. We might be able to implement this as a JSP. Have anyone done this? Or is the another simple solution out there? Thanks, Terje ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Minimal setup needed for DSO testing
It should work with base ARS installation but you need to apply DSO license before you configure it and test. Regards Munesh On Wed, Apr 10, 2013 at 9:21 AM, Nathan Brandt nathanrbra...@gmail.comwrote: ** Can DSO setup be tested with just base ARS installation or does it need any applications to be installed/licenses to be applied? ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Minimal setup needed for DSO testing
And if you are short on servers you can DSO from one server to itself. Jason On Tue, Apr 9, 2013 at 9:47 PM, munesh konda munesh.ko...@gmail.com wrote: ** It should work with base ARS installation but you need to apply DSO license before you configure it and test. Regards Munesh On Wed, Apr 10, 2013 at 9:21 AM, Nathan Brandt nathanrbra...@gmail.comwrote: ** Can DSO setup be tested with just base ARS installation or does it need any applications to be installed/licenses to be applied? ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
