Re: SRM Issue

[Parekar, Rahul]

Is this something that users are able to view the attachment, but when they 
click on the attachment then nothing happens?  If this is the issue then there 
is a defect SW00440310 which might be applicable to your case.

SW00440310 - If anyone other than the requester adds the attachment to the work 
order then the requester is not able to open the attachment from the Request 
entry console.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of vaibhav wadekar
Sent: Tuesday, 16 April 2013 4:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: SRM Issue

**
Hello Raj,
What Patch level you are on for SRM 7.6.04, We  have seen such issue with 
unpatch version of 7.6.04 and all of them got corrected in 7.6.04 sp4. Also 
when you  adding an attachment, do you select the internal or Public? when you 
select public (radio button), it will be display within activity log.

~ Vaibhav

On Mon, Apr 12, 2010 at 4:25 PM, Raj 
mailto:rajkumar.pad...@vyomlabs.com>> wrote:
Hi,

I am facing the following issue,
In SRM external customer users are unable to view attachments in the activity 
log.

Thanks in advance.

Regards,
Rajkumar

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org
"Where the Answers Are, and have been for 20 years"

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

OT:RE: I am Celebrating my one year kidney transplant anniversary (4/1713) and wanted to thank all of you for your thought and prayers

[Joe D'Souza]

Happy anniversary to both of you!

Cheers

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard's Gmail
Sent: Monday, April 15, 2013 9:54 PM
To: arslist@ARSLIST.ORG
Subject: OT: I am Celebrating my one year kidney transplant anniversary
(4/1713) and wanted to thank all of you for your thought and prayers

All,

The this week I am celebrating my one year kidney transplant anniversary
(4/17/13) with my son (my donor).

We just wanted to thank all of you for your help, prayers, and kind thought.

Thank you all,

Howard and Andrew

Sent from one of Howard's iPads

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

OT: I am Celebrating my one year kidney transplant anniversary (4/1713) and wanted to thank all of you for your thought and prayers

[Howard's Gmail]

All,

The this week I am celebrating my one year kidney transplant anniversary 
(4/17/13) with my son (my donor).

We just wanted to thank all of you for your help, prayers, and kind thought.

Thank you all,

Howard and Andrew

Sent from one of Howard's iPads
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: 8.1 ITSM Installation failed

[vaibhav wadekar]

Hello Prashant,

The command you showed is trying to get the application version from
SHARE:Application Properties

The *appinfo* subcommand sets and retrieves application property
information from the AR System form “SHR_Application_Properties”. This is a
composite RIK command with its own subcommands specified in *–o* command
line parameter. Each record in SHR_Application_Properties has the following
fields, which are accessible via RIK:



GUID – application GUID (normally this GUID is registered on appscentral
ARS server)

Name – application property name. Such as ‘version’, ‘name’, ‘installation
dir’ and so on

Value – application property value

Status – status of the property record. Can be “inactive” or “active” (or 0
and 1 in integer representation).


Open SHARE:Application_Properties and verify if any record exists for GUID
- KM00C04FA081BAkzXdRAKRHW5AtFIB.

Also let us know if this is the fresh install or you have attempted install
multiple times. To confirm whether the installer starts in Fresh mode or
upgrade mode, you can search for the keyword QTHEB and look what return
code it results - If it return Null value, that a indicates it started the
installer in fresh mode otherwise, if it returns any value, thats a
indicates of upgrade install. In case, it returns a value from previous
failed install, it wouldnt be a good practice to start the install again
unless clear the values from below


- ProductRegistry.xml for the failed application

- InstallConfiguration.xml

- SHARE:Application_Properties

In case of failure, please log a ticket with support and attached logs
captured within ITSM Log zipper.


Hope this helps.


Regards/Vaibhav





On Fri, Apr 12, 2013 at 9:32 AM, Prashant Gupta wrote:

> Hi every 1,
>
> I am facing the issue in 8.1 ITSM installation.If any 1 know the solution
> to rectify the below mentioned problem then please let me know about the
> same.
>
> ITSM INSTALL LOG:
>
> LOG EVENT {Description=[Failed to query parameters from server. RIK return
> code=[10]
> result=[null]],Detail=[C:\Users\ADMINI~1\AppData\Local\Temp\Utilities\rik\rik.exe
> appinfo -o get -f KM00C04FA081BAkzXdRAKRHW5AtFIB -i Version -s active -x
> 10.20.140.73 -t 0 -u Pra -p *** -l C:\Users\ADMINI~1\AppData\Local\Temp\ -n
> ARBaseRIKUsage -L
>
> ARBaseRIKUsageError.log:
> reportResult- Returning en;
> [Fri Apr 12 14:23:54.044] RikMain- Returning 0 for RIK subcommand appinfo
>
> [Fri Apr 12 14:23:54.994] reportResult- Returning
> [Fri Apr 12 14:23:55.001] RikMain- Returning 10 for RIK subcommand appinfo
>
> [Fri Apr 12 14:24:14.269] RikMain- Returning 0 for RIK subcommand
> getsvrinfo
>
> [Fri Apr 12 14:24:15.657] RikMain- Returning 0 for RIK subcommand
> setsvrinfo
>
> [Fri Apr 12 14:24:17.934] RikMain- Returning 0 for RIK subcommand
> setsvrinfo
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Unable to create a semaphore. (ARERR 8742)

[vaibhav wadekar]

It appears to be related to a bug # SW00445924 - Cant release the the file
handles. You can track the Handles for arserver.exe (Task Manager, View >
Select Columns > Check for handles).

See if the handles count increasedecrease time to time or what is it when
the server got crashed.

Regards/Vaibhav


On Mon, Apr 15, 2013 at 10:10 AM, Aditya C  wrote:

> ** Hello,
>
> We are seeing lot of Semaphore errors in our Production environment. This
> is resulting the AR server crash every moment this error comes in.
> Following is the error:
>
>  390600 : Unable to create a semaphore. (ARERR 8742)
>
> Environment Details: AR 7.6.04 SP2
>
> Did anyone has faced this issue before?
>
> Any suggestions would be highly appreciated.
>
> Regards,
> Aditya
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: BMC Chat support (My eService)

[Jason Miller]

We used VCR early on; version 7.1 / 7.2  I believe there were considerable
changes in the front-end UI between those version and 7.6.04 but I'll help
however I can.

What are the issues you are facing?

Jason


On Mon, Apr 15, 2013 at 3:41 PM, Hugo Ruesga wrote:

> **
>
> Listers;
>
> ** **
>
> As always looking for some wisdom here. I’ve a couple of doubts about BMC
> Chat configuration but this is for version 7.6.04 of BMC Chat known also as
> VChat or My eService VChat for Remedy. I’d tried to escalate my doubts to
> BMC Support but seems they only officially recognize BMC Chat 8 as
> supported version, for that reason I’m stuck at this point, tried to going
> to My eService portal looking for some answers and directs me to BMC Site
> (however there are a lot of inactive links on My eService portal).
>
> ** **
>
> Hope some of you had implemented VChat and could point me on the right
> direction
>
>
> Cheers
>
>
> *Hugo Ruesga*
> *Software Development Advisor*
> US  972.577.7000 x 332.3868
> MX +52 (33) 3332.3868
>
> P Please consider the environment before printing this email
>
> *The information contained in and transferred with this electronic
> message is intended only for the recipient(s) designated above, it is
> protected by law and it may contain information which is privileged and
> confidential. If you are not the intended recipient, please do not read,
> copy, or use it, and do not disclose it to others. Please notify the sender
> of the delivery error by replying to this message, and then delete it from
> your system. **Thank you.*
>
>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: SRM Issue

[vaibhav wadekar]

Hello Raj,

What Patch level you are on for SRM 7.6.04, We  have seen such issue with
unpatch version of 7.6.04 and all of them got corrected in 7.6.04 sp4. Also
when you  adding an attachment, do you select the internal or Public? when
you select public (radio button), it will be display within activity log.


~ Vaibhav


On Mon, Apr 12, 2010 at 4:25 PM, Raj  wrote:

> Hi,
>
> I am facing the following issue,
> In SRM external customer users are unable to view attachments in the
> activity log.
>
> Thanks in advance.
>
> Regards,
> Rajkumar
>
> __**__**
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

BMC Chat support (My eService)

[Hugo Ruesga]

Listers;

 

As always looking for some wisdom here. I’ve a couple of
doubts about BMC Chat configuration but this is for version 7.6.04 of BMC Chat
known also as VChat or My eService VChat for Remedy. I’d tried to escalate my
doubts to BMC Support but seems they only officially recognize BMC Chat 8 as
supported version, for that reason I’m stuck at this point, tried to going to
My eService portal looking for some answers and directs me to BMC Site (however
there are a lot of inactive links on My eService portal).

 

Hope some of you had implemented VChat and could point me on
the right direction
Cheers

Hugo Ruesga 
Software Development Advisor
US  972.577.7000 x 332.3868
MX +52 (33) 3332.3868
P Please consider the environment before printing this email

The information contained in and transferred with this electronic message is 
intended only for the recipient(s) designated above, it is protected by law and 
it may contain information which is privileged and confidential. If you are not 
the intended recipient, please do not read, copy, or use it, and do not 
disclose it to others. Please notify the sender of the delivery error by 
replying to this message, and then delete it from your system. Thank you.


  
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Unable to create a semaphore. (ARERR 8742)

[Aditya C]

Thanks Axton.

ok let me try this utility. However the Windows account Initially used for
the Installation of AR is deleted and there is another account by which AR
services getting restarted. I am not sure whether this will cause semaphore
errors.


On Mon, Apr 15, 2013 at 2:06 PM, Axton  wrote:

> **
> I would suggest installing sysinternal's process explorer to see what
> semaphores are being used/denied.
>
> http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
>
>
> On Mon, Apr 15, 2013 at 3:32 PM, Aditya C  wrote:
>
>> **
>> Thanks for the replies... I am on Windows 2008 Platform with AR on 7.6.04
>> SP2 and DB as MS SQL 2008
>>
>>
>> On Mon, Apr 15, 2013 at 1:21 PM, Axton  wrote:
>>
>>> **
>>> What platform are you on?  Are you using any virtualization (e.g.,
>>> zones)?
>>>
>>> Axton Grams
>>>
>>>
>>> On Mon, Apr 15, 2013 at 12:10 PM, Aditya C wrote:
>>>
 ** Hello,


 We are seeing lot of Semaphore errors in our Production environment.
 This is resulting the AR server crash every moment this error comes in.
 Following is the error:

  390600 : Unable to create a semaphore. (ARERR 8742)

 Environment Details: AR 7.6.04 SP2

 Did anyone has faced this issue before?

 Any suggestions would be highly appreciated.

 Regards,
 Aditya
 _ARSlist: "Where the Answers Are" and have been for 20 years_

>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Unable to create a semaphore. (ARERR 8742)

[Axton]

I would suggest installing sysinternal's process explorer to see what
semaphores are being used/denied.

http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx


On Mon, Apr 15, 2013 at 3:32 PM, Aditya C  wrote:

> **
> Thanks for the replies... I am on Windows 2008 Platform with AR on 7.6.04
> SP2 and DB as MS SQL 2008
>
>
> On Mon, Apr 15, 2013 at 1:21 PM, Axton  wrote:
>
>> **
>> What platform are you on?  Are you using any virtualization (e.g., zones)?
>>
>> Axton Grams
>>
>>
>> On Mon, Apr 15, 2013 at 12:10 PM, Aditya C wrote:
>>
>>> ** Hello,
>>>
>>>
>>> We are seeing lot of Semaphore errors in our Production environment.
>>> This is resulting the AR server crash every moment this error comes in.
>>> Following is the error:
>>>
>>>  390600 : Unable to create a semaphore. (ARERR 8742)
>>>
>>> Environment Details: AR 7.6.04 SP2
>>>
>>> Did anyone has faced this issue before?
>>>
>>> Any suggestions would be highly appreciated.
>>>
>>> Regards,
>>> Aditya
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Unable to create a semaphore. (ARERR 8742)

[Aditya C]

Thanks for the replies... I am on Windows 2008 Platform with AR on 7.6.04
SP2 and DB as MS SQL 2008


On Mon, Apr 15, 2013 at 1:21 PM, Axton  wrote:

> **
> What platform are you on?  Are you using any virtualization (e.g., zones)?
>
> Axton Grams
>
>
> On Mon, Apr 15, 2013 at 12:10 PM, Aditya C  wrote:
>
>> ** Hello,
>>
>>
>> We are seeing lot of Semaphore errors in our Production environment. This
>> is resulting the AR server crash every moment this error comes in.
>> Following is the error:
>>
>>  390600 : Unable to create a semaphore. (ARERR 8742)
>>
>> Environment Details: AR 7.6.04 SP2
>>
>> Did anyone has faced this issue before?
>>
>> Any suggestions would be highly appreciated.
>>
>> Regards,
>> Aditya
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: OT: For us science nerds out there "Stephen Hawking: Space Exploration Is Key To Saving Humanity"

[Axton]

Hmm.. if only we could pull our heads out of our collective asses As a
species I would not be surprised to see us victims of our own demise,
through either action (contaminating or otherwise destroying our
environment) or inaction (sitting here fighting ourselves instead of
expanding ourselves).  But, I hope I'm wrong.

Another quote from Hawking:

"I think computer viruses should count as life ... I think it says
something about human nature that the only form of life we have created so
far is purely destructive. We've created life in our own image."



On Fri, Apr 12, 2013 at 3:48 PM, Howard Richter  wrote:

> **
>
> All,
>
> ** **
>
> Happy Friday.
>
> ** **
>
> I just saw this article and thought that maybe JFK was right, space is our
> future.
>
> ** **
>
> Here is the link to that article
> http://www.huffingtonpost.com/2013/04/11/stephen-hawking-space-exploration-humanity_n_3061329.html?utm_hp_ref=science
> 
>
> ** **
>
> Something to think about,
>
> ** **
>
> Howard
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Unable to create a semaphore. (ARERR 8742)

[Axton]

What platform are you on?  Are you using any virtualization (e.g., zones)?

Axton Grams


On Mon, Apr 15, 2013 at 12:10 PM, Aditya C  wrote:

> ** Hello,
>
> We are seeing lot of Semaphore errors in our Production environment. This
> is resulting the AR server crash every moment this error comes in.
> Following is the error:
>
>  390600 : Unable to create a semaphore. (ARERR 8742)
>
> Environment Details: AR 7.6.04 SP2
>
> Did anyone has faced this issue before?
>
> Any suggestions would be highly appreciated.
>
> Regards,
> Aditya
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Unable to create a semaphore. (ARERR 8742)

[Joe D'Souza]

I've seen this happen a very long time ago, when I was using the AR System
as a root user and had changed to non-root, and some of the semaphores were
not gracefully shut down after shutting down the services as root. Then we
had to kill those and then start as the non-root user.

 

Have you done something similar? Changed the user that runs the services?

 

Joe

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Aditya C
Sent: Monday, April 15, 2013 1:11 PM
To: arslist@ARSLIST.ORG
Subject: Unable to create a semaphore. (ARERR 8742)

 

** Hello,

We are seeing lot of Semaphore errors in our Production environment. This is
resulting the AR server crash every moment this error comes in. Following is
the error:

 390600 : Unable to create a semaphore. (ARERR 8742)

Environment Details: AR 7.6.04 SP2

Did anyone has faced this issue before?

Any suggestions would be highly appreciated.

Regards,
Aditya
_ARSlist: "Where the Answers Are" and have been for 20 years_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Unable to create a semaphore. (ARERR 8742)

[Aditya C]

Hello,

We are seeing lot of Semaphore errors in our Production environment. This
is resulting the AR server crash every moment this error comes in.
Following is the error:

 390600 : Unable to create a semaphore. (ARERR 8742)

Environment Details: AR 7.6.04 SP2

Did anyone has faced this issue before?

Any suggestions would be highly appreciated.

Regards,
Aditya

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Mid-tier reporting and Business Objects

[Peters, Ron]

Hello all,

We have an instance of Business Objects that is being used for the mid-tier 
reporting and ticket printing. Does anyone know if there's a way to determine 
how often the web reports are being used and by who? We're looking at a needed 
OS upgrade for the system this runs on which requires a BO upgrade to be 
compatible but if it's not or hardly used (suspected), we may just drop the 
capability.

Thanks again.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

JOB - Remedy Developer - FTE - 100 to 110k +benefits

[Paul Kerr]

This is a full time position for a Remedy Developer that has several years 
experience with BMC Atrium CMDB 7.5.  Position can be located in Salt Lake 
City, Utah or Houston, TX.   

Send an email to p...@connectpnt.com with Subject Line:   "Interested!" for 
immediate consideration.   Attach your resume or just send your contact 
information and I will call you to discuss.

Thanks!

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: When is a Floating Application License "Consumed"

[Longwing, Lj]

I doubt that you will be able to get it on anything other than
8.1the decision of if a license is consumed or not is likely heavily
inside the Remedy code...and it's not likely that they will backport that
code to a prior versionbut of course...that's entirely up to them if
they want to do that sort of thing in a service pack or something.


On Mon, Apr 15, 2013 at 9:03 AM, Sanford, Claire <
claire.sanf...@memorialhermann.org> wrote:

> **
>
> Doug, Anyone…
>
> ** **
>
> Is there any way to put this functionality in place in 7.6.04?  We have
> people who are “consuming” a Change license (floating) and they are not in
> the application.  All they are doing is pulling up the stupid console.   I
> was considering creating my own console much like the SHR:Consolidation
> List in the old 6.0 ITSM, but if there is a work around available, I’d like
> to use it.  Please don’t tell me to go to 8.1.  We are barely on 7.6.04.  8.x
> is on the horizon, but not any time real soon!
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
> *Sent:* Friday, April 12, 2013 4:43 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: When is a Floating Application License "Consumed"
>
> ** **
>
> ** 
>
> Regarding:
>
> "I also called out that the history has been that when BMC has uncovered a
> situation where the obtaining of licenses is not really what was intended
> or considered best practice that there is a tendency to change the behavior
> in future release so that the issue no longer occurs.  I gave a couple of
> examples of this that have occurred in the past.  This does not guarantee
> change; it just shows a trend."
>
> ** **
>
> I either overlooked this in the 8.1 release notes or forgot it as soon as
> I read it:
>
> ** **
>
> *Reduced use of floating user licenses by the Overview console*
>
> The simple querying and displaying of BMC Remedy ITSM records in the
> Overview console no longer consumes a floating user license.
>
> ** **
>
>
> https://docs.bmc.com/docs/display/public/itsm81/Enhancements+common+to+BMC+Remedy+ITSM+Suite+applications
> 
>
> ** **
>
> Jason
>
> ** **
>
> On Wed, Nov 14, 2012 at 11:29 AM, Mueller, Doug 
> wrote:
>
> ** 
>
> Everyone,
>
>  
>
> One more follow-up to my previous message that was explaining when
> licenses are obtained to try and
>
> address some questions that have come up.
>
>  
>
> The model of licensing
>
>  
>
> A user is assigned the potential for a particular type of license – Read,
> Restricted Read, Floating Write or Fixed
>
> Write.  Each of these types of licenses have specific capabilities and
> restrictions.
>
>  
>
> When a user accesses the system WITHOUT accessing data, they will get a
> Read license assigned to them
>
> and their "potential" license is still potential because they have done
> nothing on the system yet.
>
>  
>
> When a user performs any data access within the scope of their license
> (any form for AR System licenses and
>
> forms licensed for the application for Application licenses), their
> potential license is obtained for this session.
>
> Now, if their potential license is a Read, Restricted Read, or Fixed
> license, this is not really an event because
>
> those types of licenses are ALWAYS available.  If their potential license
> is a Floating Write license, this act
>
> of obtaining is significant because a token from a limited pool is
> obtained.
>
>  
>
> Yes, the license is obtained at ANY data access.  That is because you have
> started work and you are licensed
>
> for that type of license so one is obtained for you so that you have no
> restrictions working within that type
>
> of license (otherwise you could for example fill out a bunch of data to
> modify something and then be
>
> refused at the "save" point because you could not obtain a token).
>
>  
>
> The concept of no license needed for read is actually a rather unusual
> one.  Most products require that a
>
> user have a license to be able to enter the application at all.  For the
> AR System and BMC applications, you
>
> do not need a license to read or submit if that is all you are going to
> do.  Only if you are going to open and
>
> change and save something created by someone else do you need a write
> license.
>
>  
>
> But, if you have a write license of some form, you will obtain that write
> license whenever you do any data
>
> access – including read – within the system.
>
>  
>
>  
>
> Overview console
>
>  
>
> I tried to be very clear in my previous message.  It describes how
> obtaining a license works within the system
>
> and it details the specifics about what is happening.  It describes the
> issue with the Overview console and
>
> why a license is obtained.  This is true up through 

Re: AD Integration

[Hullule, Kiran]

Glad to help.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Monday, April 15, 2013 5:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: AD Integration

**
Hi Kiran,

It works fine and Special thanks for your support and help.

Regards,
Karthick S

On Fri, Apr 12, 2013 at 8:55 PM, Karthick S 
mailto:karthick...@gmail.com>> wrote:
Hi Kiran.

I ll chk n let u know


On Friday, 12 April 2013, Hullule, Kiran wrote:
**
Karthick,

Please remove these 2 lines from your ar.cfg and restart AR Service to see the 
results:

AREA-Hub-Plugin: my_area_plug-in.dll
Plugin: areahub.dll

Plugin server thinks your arealdap plugin is setup for hub but in real it's not.

Give it a try.

Regards,
Kiran H

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, April 11, 2013 4:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: AD Integration



**

Karthick,



Is the AR server able to access the LDAP server? Use the ldap.exe from the AR 
Server and see if it works on that.



Does the bind user have any double byte characters for a password? There used 
to be (and I think there still is) an issue with the AR Server not able to 
authenticate users that have double byte characters for a password.



These are the two things that I can think of from the top of my head with the 
absence of detailed errors in the arjavaplugin log.



Joe





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Wednesday, April 10, 2013 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: AD Integration



**

Plugin Log:



 /* Wed Apr 10 2013 15:07:56.9240 */-GE  
OK

 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction
   -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION

 /* Wed Apr 10 2013 15:07:56.9390 */-CT  
OK

 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback   
   -- user sundararajan

 /* Wed Apr 10 2013 15:08:18.7050 */-VL
FAIL

 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback   
   -- user ali\sundararajan

 /* Wed Apr 10 2013 15:08:29.8460 */-VL
FAIL

 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback   
   -- user Sundararajan@ali.local

 /* Wed Apr 10 2013 15:08:45.9870 */-VL
FAIL

 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback   
   -- user Sundararajan@ali.local

 /* Wed Apr 10 2013 15:08:51.7840 */-VL
FAIL

 

Re: AD Integration

[Karthick S]

Hi Kiran,

It works fine and Special thanks for your support and help.

Regards,
Karthick S


On Fri, Apr 12, 2013 at 8:55 PM, Karthick S  wrote:

> Hi Kiran.
>
> I ll chk n let u know
>
>
> On Friday, 12 April 2013, Hullule, Kiran wrote:
>
>> **
>>
>> Karthick,
>>
>> ** **
>>
>> Please remove these 2 lines from your ar.cfg and restart AR Service to
>> see the results:
>>
>> ** **
>>
>> *AREA-Hub-Plugin: my_area_plug-in.dll*
>>
>> *Plugin: areahub.dll*
>>
>> ** **
>>
>> Plugin server thinks your arealdap plugin is setup for hub but in real
>> it’s not.
>>
>> ** **
>>
>> Give it a try.
>>
>> ** **
>>
>> Regards,
>>
>> Kiran H
>>
>> ** **
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza
>> *Sent:* Thursday, April 11, 2013 4:13 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: AD Integration
>>
>> ** **
>>
>> ** 
>>
>> Karthick,
>>
>> ** **
>>
>> Is the AR server able to access the LDAP server? Use the ldap.exe from
>> the AR Server and see if it works on that.
>>
>> ** **
>>
>> Does the bind user have any double byte characters for a password? There
>> used to be (and I think there still is) an issue with the AR Server not
>> able to authenticate users that have double byte characters for a password.
>> 
>>
>> ** **
>>
>> These are the two things that I can think of from the top of my head with
>> the absence of detailed errors in the arjavaplugin log.
>>
>> ** **
>>
>> Joe
>>
>> ** **
>> --
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
>> *Sent:* Wednesday, April 10, 2013 9:49 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: AD Integration
>>
>> ** **
>>
>> ** 
>>
>> Plugin Log:
>>
>> ** **
>>
>>
>>  /* Wed Apr 10 2013 15:07:56.9240 */-GE
>>  OK
>>
>>
>>  /* Wed Apr 10 2013 15:07:56.9390 */+CT
>>  ARDBCCommitTransaction   -- vendor
>> REMEDY.ARDBC.SERVER.ADMINISTRATION
>>
>>
>>  /* Wed Apr 10 2013 15:07:56.9390 */-CT
>>  OK
>>
>>
>>  /* Wed Apr 10 2013 15:08:18.7050 */+VL
>>  AREAVerifyLoginCallback  -- user sundararajan
>>
>>
>>  /* Wed Apr 10 2013 15:08:18.7050 */-VL
>>FAIL
>>
>>
>>  /* Wed Apr 10 2013 15:08:29.8460 */+VL
>>  AREAVerifyLoginCallback  -- user ali\sundararajan
>>
>>
>>  /* Wed Apr 10 2013 15:08:29.8460 */-VL
>>FAIL
>>
>>
>>  /* Wed Apr 10 2013 15:08:45.9870 */+VL
>>  AREAVerifyLoginCallback  -- user Sundararajan@ali.local
>>
>>
>>  /* Wed Apr 10 2013 15:08:45.9870 */-VL
>>FAIL
>>
>>
>>  /* Wed Apr 10 2013 15:08:51.7840 */+VL
>>  AREAVerifyLoginCallback  -- user Sundararajan@ali.local
>>
>>
>>  /* Wed Apr 10 2013 15:08:51.7840 */-VL
>>FAIL
>>
>>  > _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> --
> **
> **
> *Thanks and Regards,*
> *Karthick S*
>
>


-- 
**
**
*Thanks and Regards,*
*Karthick S*

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Upgrade from ARS7.5 to ARS 8.1

[Hullule, Kiran]

Please refer 7604 Upgrade Procedure Guide, this talks about upgrade procedures 
from non overlay aware environment to overlay environment. Also pay attention 
to this topic:   Chapter 6 Best Practice Conversion Utility
This will take care of your custom codes and you don’t have to worry about your 
customization during an upgrade.

Note: Have a backup in place before you start your upgrade.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vikrant
Sent: Monday, April 15, 2013 5:15 PM
To: arslist@ARSLIST.ORG
Subject: Upgrade from ARS7.5 to ARS 8.1

hi All,

We have one situation that we ran ourself into. We have production environment 
on ARS 7.5 P4 + ITSM 7.6 P1. In the process to come up with an upgrade process 
to ARS and ITSM 8.1 we want to try the upgrade on one of the AR Servers 
avaliable to us which is ARS 7604 SP 2 + ITSM 7.6 server. (First of all how 
does this work overlays)

Our idea was to move all the custom code and integerations to the new test 
server which runs the 7604 SP2 along with ITSM 7.6 and then upgrade it to 8.1 
stack. But here is my problem how do I move my customizations from ARS 7.5 P4 
environment to ARS 7604 enviornemt before we try to upgrade. This in respect of 
creation of overlays at the test server.

One solution that I can see is to downgrade the new test server to ARS 7.5 P4 + 
ITSM 7.6 just as our current production server and move the customization 
before we run the upgrade to ARS 8.1. Is ther any way we can avoid the 
downgrade? and is downgrade possible from an overlay friendly server to a 
overlay unaware server?

Thanks,
Vikrant 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers 
Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Upgrade from ARS7.5 to ARS 8.1

[Vikrant]

hi All,

We have one situation that we ran ourself into. We have production environment 
on ARS 7.5 P4 + ITSM 7.6 P1. In the process to come up with an upgrade process 
to ARS and ITSM 8.1 we want to try the upgrade on one of the AR Servers 
avaliable to us which is ARS 7604 SP 2 + ITSM 7.6 server. (First of all how 
does this work overlays)

Our idea was to move all the custom code and integerations to the new test 
server which runs the 7604 SP2 along with ITSM 7.6 and then upgrade it to 8.1 
stack. But here is my problem how do I move my customizations from ARS 7.5 P4 
environment to ARS 7604 enviornemt before we try to upgrade. This in respect of 
creation of overlays at the test server.

One solution that I can see is to downgrade the new test server to ARS 7.5 P4 + 
ITSM 7.6 just as our current production server and move the customization 
before we run the upgrade to ARS 8.1. Is ther any way we can avoid the 
downgrade? and is downgrade possible from an overlay friendly server to a 
overlay unaware server?

Thanks,
Vikrant

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: 8.1 ITSM Installation failed

[Bhadoria, Ripu]

Installation can't fail due to the benign error pasted below. Please check the 
ITSM install log to find out the actual reason of failure. You will find the 
log in the temp directory of your machine.

You may like to share the install log with us.

By the time I would suggest you cancel the current installation and try again 
after cleaning up your temp space.

Thanks,
Ripu D

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Prashant Gupta
Sent: Friday, April 12, 2013 10:02 PM
To: arslist@ARSLIST.ORG
Subject: 8.1 ITSM Installation failed

Hi every 1,

I am facing the issue in 8.1 ITSM installation.If any 1 know the solution to 
rectify the below mentioned problem then please let me know about the same.
 
ITSM INSTALL LOG:

LOG EVENT {Description=[Failed to query parameters from server. RIK return 
code=[10] 
result=[null]],Detail=[C:\Users\ADMINI~1\AppData\Local\Temp\Utilities\rik\rik.exe
 appinfo -o get -f KM00C04FA081BAkzXdRAKRHW5AtFIB -i Version -s active -x 
10.20.140.73 -t 0 -u Pra -p *** -l C:\Users\ADMINI~1\AppData\Local\Temp\ -n 
ARBaseRIKUsage -L

ARBaseRIKUsageError.log:
reportResult- Returning en;
[Fri Apr 12 14:23:54.044] RikMain- Returning 0 for RIK subcommand appinfo

[Fri Apr 12 14:23:54.994] reportResult- Returning 
[Fri Apr 12 14:23:55.001] RikMain- Returning 10 for RIK subcommand appinfo

[Fri Apr 12 14:24:14.269] RikMain- Returning 0 for RIK subcommand getsvrinfo

[Fri Apr 12 14:24:15.657] RikMain- Returning 0 for RIK subcommand setsvrinfo

[Fri Apr 12 14:24:17.934] RikMain- Returning 0 for RIK subcommand setsvrinfo

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: 8.1 ITSM Installation failed

[Hullule, Kiran]

I think , Installer is trying to get the application version details from 
SHARE: Application_Properties form, please check if you have following 
application id in application properties form.  


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Prashant Gupta
Sent: Friday, April 12, 2013 10:02 PM
To: arslist@ARSLIST.ORG
Subject: 8.1 ITSM Installation failed

Hi every 1,

I am facing the issue in 8.1 ITSM installation.If any 1 know the solution to 
rectify the below mentioned problem then please let me know about the same.
 
ITSM INSTALL LOG:

LOG EVENT {Description=[Failed to query parameters from server. RIK return 
code=[10] 
result=[null]],Detail=[C:\Users\ADMINI~1\AppData\Local\Temp\Utilities\rik\rik.exe
 appinfo -o get -f KM00C04FA081BAkzXdRAKRHW5AtFIB -i Version -s active -x 
10.20.140.73 -t 0 -u Pra -p *** -l C:\Users\ADMINI~1\AppData\Local\Temp\ -n 
ARBaseRIKUsage -L

ARBaseRIKUsageError.log:
reportResult- Returning en;
[Fri Apr 12 14:23:54.044] RikMain- Returning 0 for RIK subcommand appinfo

[Fri Apr 12 14:23:54.994] reportResult- Returning 
[Fri Apr 12 14:23:55.001] RikMain- Returning 10 for RIK subcommand appinfo

[Fri Apr 12 14:24:14.269] RikMain- Returning 0 for RIK subcommand getsvrinfo

[Fri Apr 12 14:24:15.657] RikMain- Returning 0 for RIK subcommand setsvrinfo

[Fri Apr 12 14:24:17.934] RikMain- Returning 0 for RIK subcommand setsvrinfo

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"