Re: 8.1 ITSM Installation failed
I think , Installer is trying to get the application version details from
SHARE: Application_Properties form, please check if you have following
application id in application properties form.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Prashant Gupta
Sent: Friday, April 12, 2013 10:02 PM
To: arslist@ARSLIST.ORG
Subject: 8.1 ITSM Installation failed
Hi every 1,
I am facing the issue in 8.1 ITSM installation.If any 1 know the solution to
rectify the below mentioned problem then please let me know about the same.
ITSM INSTALL LOG:
LOG EVENT {Description=[Failed to query parameters from server. RIK return
code=[10]
result=[null]],Detail=[C:\Users\ADMINI~1\AppData\Local\Temp\Utilities\rik\rik.exe
appinfo -o get -f KM00C04FA081BAkzXdRAKRHW5AtFIB -i Version -s active -x
10.20.140.73 -t 0 -u Pra -p *** -l C:\Users\ADMINI~1\AppData\Local\Temp\ -n
ARBaseRIKUsage -L
ARBaseRIKUsageError.log:
reportResult- Returning en;
[Fri Apr 12 14:23:54.044] RikMain- Returning 0 for RIK subcommand appinfo
[Fri Apr 12 14:23:54.994] reportResult- Returning
[Fri Apr 12 14:23:55.001] RikMain- Returning 10 for RIK subcommand appinfo
[Fri Apr 12 14:24:14.269] RikMain- Returning 0 for RIK subcommand getsvrinfo
[Fri Apr 12 14:24:15.657] RikMain- Returning 0 for RIK subcommand setsvrinfo
[Fri Apr 12 14:24:17.934] RikMain- Returning 0 for RIK subcommand setsvrinfo
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Re: 8.1 ITSM Installation failed
Installation can't fail due to the benign error pasted below. Please check the
ITSM install log to find out the actual reason of failure. You will find the
log in the temp directory of your machine.
You may like to share the install log with us.
By the time I would suggest you cancel the current installation and try again
after cleaning up your temp space.
Thanks,
Ripu D
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Prashant Gupta
Sent: Friday, April 12, 2013 10:02 PM
To: arslist@ARSLIST.ORG
Subject: 8.1 ITSM Installation failed
Hi every 1,
I am facing the issue in 8.1 ITSM installation.If any 1 know the solution to
rectify the below mentioned problem then please let me know about the same.
ITSM INSTALL LOG:
LOG EVENT {Description=[Failed to query parameters from server. RIK return
code=[10]
result=[null]],Detail=[C:\Users\ADMINI~1\AppData\Local\Temp\Utilities\rik\rik.exe
appinfo -o get -f KM00C04FA081BAkzXdRAKRHW5AtFIB -i Version -s active -x
10.20.140.73 -t 0 -u Pra -p *** -l C:\Users\ADMINI~1\AppData\Local\Temp\ -n
ARBaseRIKUsage -L
ARBaseRIKUsageError.log:
reportResult- Returning en;
[Fri Apr 12 14:23:54.044] RikMain- Returning 0 for RIK subcommand appinfo
[Fri Apr 12 14:23:54.994] reportResult- Returning
[Fri Apr 12 14:23:55.001] RikMain- Returning 10 for RIK subcommand appinfo
[Fri Apr 12 14:24:14.269] RikMain- Returning 0 for RIK subcommand getsvrinfo
[Fri Apr 12 14:24:15.657] RikMain- Returning 0 for RIK subcommand setsvrinfo
[Fri Apr 12 14:24:17.934] RikMain- Returning 0 for RIK subcommand setsvrinfo
___
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Where the Answers Are, and have been for 20 years
Upgrade from ARS7.5 to ARS 8.1
hi All, We have one situation that we ran ourself into. We have production environment on ARS 7.5 P4 + ITSM 7.6 P1. In the process to come up with an upgrade process to ARS and ITSM 8.1 we want to try the upgrade on one of the AR Servers avaliable to us which is ARS 7604 SP 2 + ITSM 7.6 server. (First of all how does this work overlays) Our idea was to move all the custom code and integerations to the new test server which runs the 7604 SP2 along with ITSM 7.6 and then upgrade it to 8.1 stack. But here is my problem how do I move my customizations from ARS 7.5 P4 environment to ARS 7604 enviornemt before we try to upgrade. This in respect of creation of overlays at the test server. One solution that I can see is to downgrade the new test server to ARS 7.5 P4 + ITSM 7.6 just as our current production server and move the customization before we run the upgrade to ARS 8.1. Is ther any way we can avoid the downgrade? and is downgrade possible from an overlay friendly server to a overlay unaware server? Thanks, Vikrant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade from ARS7.5 to ARS 8.1
Please refer 7604 Upgrade Procedure Guide, this talks about upgrade procedures from non overlay aware environment to overlay environment. Also pay attention to this topic: Chapter 6 Best Practice Conversion Utility This will take care of your custom codes and you don’t have to worry about your customization during an upgrade. Note: Have a backup in place before you start your upgrade. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikrant Sent: Monday, April 15, 2013 5:15 PM To: arslist@ARSLIST.ORG Subject: Upgrade from ARS7.5 to ARS 8.1 hi All, We have one situation that we ran ourself into. We have production environment on ARS 7.5 P4 + ITSM 7.6 P1. In the process to come up with an upgrade process to ARS and ITSM 8.1 we want to try the upgrade on one of the AR Servers avaliable to us which is ARS 7604 SP 2 + ITSM 7.6 server. (First of all how does this work overlays) Our idea was to move all the custom code and integerations to the new test server which runs the 7604 SP2 along with ITSM 7.6 and then upgrade it to 8.1 stack. But here is my problem how do I move my customizations from ARS 7.5 P4 environment to ARS 7604 enviornemt before we try to upgrade. This in respect of creation of overlays at the test server. One solution that I can see is to downgrade the new test server to ARS 7.5 P4 + ITSM 7.6 just as our current production server and move the customization before we run the upgrade to ARS 8.1. Is ther any way we can avoid the downgrade? and is downgrade possible from an overlay friendly server to a overlay unaware server? Thanks, Vikrant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AD Integration
Hi Kiran, It works fine and Special thanks for your support and help. Regards, Karthick S On Fri, Apr 12, 2013 at 8:55 PM, Karthick S karthick...@gmail.com wrote: Hi Kiran. I ll chk n let u know On Friday, 12 April 2013, Hullule, Kiran wrote: ** Karthick, ** ** Please remove these 2 lines from your ar.cfg and restart AR Service to see the results: ** ** *AREA-Hub-Plugin: my_area_plug-in.dll* *Plugin: areahub.dll* ** ** Plugin server thinks your arealdap plugin is setup for hub but in real it’s not. ** ** Give it a try. ** ** Regards, Kiran H ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Thursday, April 11, 2013 4:13 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: AD Integration ** ** ** Karthick, ** ** Is the AR server able to access the LDAP server? Use the ldap.exe from the AR Server and see if it works on that. ** ** Does the bind user have any double byte characters for a password? There used to be (and I think there still is) an issue with the AR Server not able to authenticate users that have double byte characters for a password. ** ** These are the two things that I can think of from the top of my head with the absence of detailed errors in the arjavaplugin log. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthick S *Sent:* Wednesday, April 10, 2013 9:49 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: AD Integration ** ** ** Plugin Log: ** ** PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE OK PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */+CT ARDBCCommitTransaction -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT OK PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */+VL AREAVerifyLoginCallback -- user sundararajan PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL FAIL PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */+VL AREAVerifyLoginCallback -- user ali\sundararajan PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL FAIL PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */+VL AREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL FAIL PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */+VL AREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL FAIL PLGN TI _ARSlist: Where the Answers Are and have been for 20 years_ -- ** ** *Thanks and Regards,* *Karthick S* -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AD Integration
Glad to help. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Monday, April 15, 2013 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** Hi Kiran, It works fine and Special thanks for your support and help. Regards, Karthick S On Fri, Apr 12, 2013 at 8:55 PM, Karthick S karthick...@gmail.commailto:karthick...@gmail.com wrote: Hi Kiran. I ll chk n let u know On Friday, 12 April 2013, Hullule, Kiran wrote: ** Karthick, Please remove these 2 lines from your ar.cfg and restart AR Service to see the results: AREA-Hub-Plugin: my_area_plug-in.dll Plugin: areahub.dll Plugin server thinks your arealdap plugin is setup for hub but in real it's not. Give it a try. Regards, Kiran H From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, April 11, 2013 4:13 AM To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** Karthick, Is the AR server able to access the LDAP server? Use the ldap.exe from the AR Server and see if it works on that. Does the bind user have any double byte characters for a password? There used to be (and I think there still is) an issue with the AR Server not able to authenticate users that have double byte characters for a password. These are the two things that I can think of from the top of my head with the absence of detailed errors in the arjavaplugin log. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Wednesday, April 10, 2013 9:49 AM To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** Plugin Log: PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE OK PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT OK PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback -- user sundararajan PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL FAIL PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback -- user ali\sundararajan PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL FAIL PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL FAIL PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL FAIL PLGN TI _ARSlist: Where the Answers Are and have been for 20 years_ -- Thanks and Regards, Karthick S -- Thanks and Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: When is a Floating Application License Consumed
I doubt that you will be able to get it on anything other than 8.1the decision of if a license is consumed or not is likely heavily inside the Remedy code...and it's not likely that they will backport that code to a prior versionbut of course...that's entirely up to them if they want to do that sort of thing in a service pack or something. On Mon, Apr 15, 2013 at 9:03 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Doug, Anyone… ** ** Is there any way to put this functionality in place in 7.6.04? We have people who are “consuming” a Change license (floating) and they are not in the application. All they are doing is pulling up the stupid console. I was considering creating my own console much like the SHR:Consolidation List in the old 6.0 ITSM, but if there is a work around available, I’d like to use it. Please don’t tell me to go to 8.1. We are barely on 7.6.04. 8.x is on the horizon, but not any time real soon! ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Friday, April 12, 2013 4:43 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: When is a Floating Application License Consumed ** ** ** Regarding: I also called out that the history has been that when BMC has uncovered a situation where the obtaining of licenses is not really what was intended or considered best practice that there is a tendency to change the behavior in future release so that the issue no longer occurs. I gave a couple of examples of this that have occurred in the past. This does not guarantee change; it just shows a trend. ** ** I either overlooked this in the 8.1 release notes or forgot it as soon as I read it: ** ** *Reduced use of floating user licenses by the Overview console* The simple querying and displaying of BMC Remedy ITSM records in the Overview console no longer consumes a floating user license. ** ** https://docs.bmc.com/docs/display/public/itsm81/Enhancements+common+to+BMC+Remedy+ITSM+Suite+applications ** ** Jason ** ** On Wed, Nov 14, 2012 at 11:29 AM, Mueller, Doug doug_muel...@bmc.com wrote: ** Everyone, One more follow-up to my previous message that was explaining when licenses are obtained to try and address some questions that have come up. The model of licensing A user is assigned the potential for a particular type of license – Read, Restricted Read, Floating Write or Fixed Write. Each of these types of licenses have specific capabilities and restrictions. When a user accesses the system WITHOUT accessing data, they will get a Read license assigned to them and their potential license is still potential because they have done nothing on the system yet. When a user performs any data access within the scope of their license (any form for AR System licenses and forms licensed for the application for Application licenses), their potential license is obtained for this session. Now, if their potential license is a Read, Restricted Read, or Fixed license, this is not really an event because those types of licenses are ALWAYS available. If their potential license is a Floating Write license, this act of obtaining is significant because a token from a limited pool is obtained. Yes, the license is obtained at ANY data access. That is because you have started work and you are licensed for that type of license so one is obtained for you so that you have no restrictions working within that type of license (otherwise you could for example fill out a bunch of data to modify something and then be refused at the save point because you could not obtain a token). The concept of no license needed for read is actually a rather unusual one. Most products require that a user have a license to be able to enter the application at all. For the AR System and BMC applications, you do not need a license to read or submit if that is all you are going to do. Only if you are going to open and change and save something created by someone else do you need a write license. But, if you have a write license of some form, you will obtain that write license whenever you do any data access – including read – within the system. Overview console I tried to be very clear in my previous message. It describes how obtaining a license works within the system and it details the specifics about what is happening. It describes the issue with the Overview console and why a license is obtained. This is true up through and including the current shipping product (8.0 as of this note). Now, I did call out that BMC has recognized that the fact that
JOB - Remedy Developer - FTE - 100 to 110k +benefits
This is a full time position for a Remedy Developer that has several years experience with BMC Atrium CMDB 7.5. Position can be located in Salt Lake City, Utah or Houston, TX. Send an email to p...@connectpnt.com with Subject Line: Interested! for immediate consideration. Attach your resume or just send your contact information and I will call you to discuss. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Mid-tier reporting and Business Objects
Hello all, We have an instance of Business Objects that is being used for the mid-tier reporting and ticket printing. Does anyone know if there's a way to determine how often the web reports are being used and by who? We're looking at a needed OS upgrade for the system this runs on which requires a BO upgrade to be compatible but if it's not or hardly used (suspected), we may just drop the capability. Thanks again. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Unable to create a semaphore. (ARERR 8742)
Hello, We are seeing lot of Semaphore errors in our Production environment. This is resulting the AR server crash every moment this error comes in. Following is the error: 390600 : Unable to create a semaphore. (ARERR 8742) Environment Details: AR 7.6.04 SP2 Did anyone has faced this issue before? Any suggestions would be highly appreciated. Regards, Aditya ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to create a semaphore. (ARERR 8742)
I've seen this happen a very long time ago, when I was using the AR System as a root user and had changed to non-root, and some of the semaphores were not gracefully shut down after shutting down the services as root. Then we had to kill those and then start as the non-root user. Have you done something similar? Changed the user that runs the services? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Aditya C Sent: Monday, April 15, 2013 1:11 PM To: arslist@ARSLIST.ORG Subject: Unable to create a semaphore. (ARERR 8742) ** Hello, We are seeing lot of Semaphore errors in our Production environment. This is resulting the AR server crash every moment this error comes in. Following is the error: 390600 : Unable to create a semaphore. (ARERR 8742) Environment Details: AR 7.6.04 SP2 Did anyone has faced this issue before? Any suggestions would be highly appreciated. Regards, Aditya _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to create a semaphore. (ARERR 8742)
What platform are you on? Are you using any virtualization (e.g., zones)? Axton Grams On Mon, Apr 15, 2013 at 12:10 PM, Aditya C adityarem...@gmail.com wrote: ** Hello, We are seeing lot of Semaphore errors in our Production environment. This is resulting the AR server crash every moment this error comes in. Following is the error: 390600 : Unable to create a semaphore. (ARERR 8742) Environment Details: AR 7.6.04 SP2 Did anyone has faced this issue before? Any suggestions would be highly appreciated. Regards, Aditya _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: For us science nerds out there Stephen Hawking: Space Exploration Is Key To Saving Humanity
Hmm.. if only we could pull our heads out of our collective asses As a species I would not be surprised to see us victims of our own demise, through either action (contaminating or otherwise destroying our environment) or inaction (sitting here fighting ourselves instead of expanding ourselves). But, I hope I'm wrong. Another quote from Hawking: I think computer viruses should count as life ... I think it says something about human nature that the only form of life we have created so far is purely destructive. We've created life in our own image. On Fri, Apr 12, 2013 at 3:48 PM, Howard Richter hbr4...@gmail.com wrote: ** All, ** ** Happy Friday. ** ** I just saw this article and thought that maybe JFK was right, space is our future. ** ** Here is the link to that article http://www.huffingtonpost.com/2013/04/11/stephen-hawking-space-exploration-humanity_n_3061329.html?utm_hp_ref=science ** ** Something to think about, ** ** Howard _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to create a semaphore. (ARERR 8742)
Thanks for the replies... I am on Windows 2008 Platform with AR on 7.6.04 SP2 and DB as MS SQL 2008 On Mon, Apr 15, 2013 at 1:21 PM, Axton axton.gr...@gmail.com wrote: ** What platform are you on? Are you using any virtualization (e.g., zones)? Axton Grams On Mon, Apr 15, 2013 at 12:10 PM, Aditya C adityarem...@gmail.com wrote: ** Hello, We are seeing lot of Semaphore errors in our Production environment. This is resulting the AR server crash every moment this error comes in. Following is the error: 390600 : Unable to create a semaphore. (ARERR 8742) Environment Details: AR 7.6.04 SP2 Did anyone has faced this issue before? Any suggestions would be highly appreciated. Regards, Aditya _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to create a semaphore. (ARERR 8742)
I would suggest installing sysinternal's process explorer to see what semaphores are being used/denied. http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx On Mon, Apr 15, 2013 at 3:32 PM, Aditya C adityarem...@gmail.com wrote: ** Thanks for the replies... I am on Windows 2008 Platform with AR on 7.6.04 SP2 and DB as MS SQL 2008 On Mon, Apr 15, 2013 at 1:21 PM, Axton axton.gr...@gmail.com wrote: ** What platform are you on? Are you using any virtualization (e.g., zones)? Axton Grams On Mon, Apr 15, 2013 at 12:10 PM, Aditya C adityarem...@gmail.comwrote: ** Hello, We are seeing lot of Semaphore errors in our Production environment. This is resulting the AR server crash every moment this error comes in. Following is the error: 390600 : Unable to create a semaphore. (ARERR 8742) Environment Details: AR 7.6.04 SP2 Did anyone has faced this issue before? Any suggestions would be highly appreciated. Regards, Aditya _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to create a semaphore. (ARERR 8742)
Thanks Axton. ok let me try this utility. However the Windows account Initially used for the Installation of AR is deleted and there is another account by which AR services getting restarted. I am not sure whether this will cause semaphore errors. On Mon, Apr 15, 2013 at 2:06 PM, Axton axton.gr...@gmail.com wrote: ** I would suggest installing sysinternal's process explorer to see what semaphores are being used/denied. http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx On Mon, Apr 15, 2013 at 3:32 PM, Aditya C adityarem...@gmail.com wrote: ** Thanks for the replies... I am on Windows 2008 Platform with AR on 7.6.04 SP2 and DB as MS SQL 2008 On Mon, Apr 15, 2013 at 1:21 PM, Axton axton.gr...@gmail.com wrote: ** What platform are you on? Are you using any virtualization (e.g., zones)? Axton Grams On Mon, Apr 15, 2013 at 12:10 PM, Aditya C adityarem...@gmail.comwrote: ** Hello, We are seeing lot of Semaphore errors in our Production environment. This is resulting the AR server crash every moment this error comes in. Following is the error: 390600 : Unable to create a semaphore. (ARERR 8742) Environment Details: AR 7.6.04 SP2 Did anyone has faced this issue before? Any suggestions would be highly appreciated. Regards, Aditya _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
BMC Chat support (My eService)
Listers; As always looking for some wisdom here. I’ve a couple of doubts about BMC Chat configuration but this is for version 7.6.04 of BMC Chat known also as VChat or My eService VChat for Remedy. I’d tried to escalate my doubts to BMC Support but seems they only officially recognize BMC Chat 8 as supported version, for that reason I’m stuck at this point, tried to going to My eService portal looking for some answers and directs me to BMC Site (however there are a lot of inactive links on My eService portal). Hope some of you had implemented VChat and could point me on the right direction Cheers Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM Issue
Hello Raj, What Patch level you are on for SRM 7.6.04, We have seen such issue with unpatch version of 7.6.04 and all of them got corrected in 7.6.04 sp4. Also when you adding an attachment, do you select the internal or Public? when you select public (radio button), it will be display within activity log. ~ Vaibhav On Mon, Apr 12, 2010 at 4:25 PM, Raj rajkumar.pad...@vyomlabs.com wrote: Hi, I am facing the following issue, In SRM external customer users are unable to view attachments in the activity log. Thanks in advance. Regards, Rajkumar __**__** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to create a semaphore. (ARERR 8742)
It appears to be related to a bug # SW00445924 - Cant release the the file handles. You can track the Handles for arserver.exe (Task Manager, View Select Columns Check for handles). See if the handles count increasedecrease time to time or what is it when the server got crashed. Regards/Vaibhav On Mon, Apr 15, 2013 at 10:10 AM, Aditya C adityarem...@gmail.com wrote: ** Hello, We are seeing lot of Semaphore errors in our Production environment. This is resulting the AR server crash every moment this error comes in. Following is the error: 390600 : Unable to create a semaphore. (ARERR 8742) Environment Details: AR 7.6.04 SP2 Did anyone has faced this issue before? Any suggestions would be highly appreciated. Regards, Aditya _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 8.1 ITSM Installation failed
Hello Prashant,
The command you showed is trying to get the application version from
SHARE:Application Properties
The *appinfo* subcommand sets and retrieves application property
information from the AR System form “SHR_Application_Properties”. This is a
composite RIK command with its own subcommands specified in *–o* command
line parameter. Each record in SHR_Application_Properties has the following
fields, which are accessible via RIK:
GUID – application GUID (normally this GUID is registered on appscentral
ARS server)
Name – application property name. Such as ‘version’, ‘name’, ‘installation
dir’ and so on
Value – application property value
Status – status of the property record. Can be “inactive” or “active” (or 0
and 1 in integer representation).
Open SHARE:Application_Properties and verify if any record exists for GUID
- KM00C04FA081BAkzXdRAKRHW5AtFIB.
Also let us know if this is the fresh install or you have attempted install
multiple times. To confirm whether the installer starts in Fresh mode or
upgrade mode, you can search for the keyword QTHEB and look what return
code it results - If it return Null value, that a indicates it started the
installer in fresh mode otherwise, if it returns any value, thats a
indicates of upgrade install. In case, it returns a value from previous
failed install, it wouldnt be a good practice to start the install again
unless clear the values from below
- ProductRegistry.xml for the failed application
- InstallConfiguration.xml
- SHARE:Application_Properties
In case of failure, please log a ticket with support and attached logs
captured within ITSM Log zipper.
Hope this helps.
Regards/Vaibhav
On Fri, Apr 12, 2013 at 9:32 AM, Prashant Gupta prashant202...@gmail.comwrote:
Hi every 1,
I am facing the issue in 8.1 ITSM installation.If any 1 know the solution
to rectify the below mentioned problem then please let me know about the
same.
ITSM INSTALL LOG:
LOG EVENT {Description=[Failed to query parameters from server. RIK return
code=[10]
result=[null]],Detail=[C:\Users\ADMINI~1\AppData\Local\Temp\Utilities\rik\rik.exe
appinfo -o get -f KM00C04FA081BAkzXdRAKRHW5AtFIB -i Version -s active -x
10.20.140.73 -t 0 -u Pra -p *** -l C:\Users\ADMINI~1\AppData\Local\Temp\ -n
ARBaseRIKUsage -L
ARBaseRIKUsageError.log:
reportResult- Returning en;
[Fri Apr 12 14:23:54.044] RikMain- Returning 0 for RIK subcommand appinfo
[Fri Apr 12 14:23:54.994] reportResult- Returning
[Fri Apr 12 14:23:55.001] RikMain- Returning 10 for RIK subcommand appinfo
[Fri Apr 12 14:24:14.269] RikMain- Returning 0 for RIK subcommand
getsvrinfo
[Fri Apr 12 14:24:15.657] RikMain- Returning 0 for RIK subcommand
setsvrinfo
[Fri Apr 12 14:24:17.934] RikMain- Returning 0 for RIK subcommand
setsvrinfo
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OT: I am Celebrating my one year kidney transplant anniversary (4/1713) and wanted to thank all of you for your thought and prayers
All, The this week I am celebrating my one year kidney transplant anniversary (4/17/13) with my son (my donor). We just wanted to thank all of you for your help, prayers, and kind thought. Thank you all, Howard and Andrew Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT:RE: I am Celebrating my one year kidney transplant anniversary (4/1713) and wanted to thank all of you for your thought and prayers
Happy anniversary to both of you! Cheers -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard's Gmail Sent: Monday, April 15, 2013 9:54 PM To: arslist@ARSLIST.ORG Subject: OT: I am Celebrating my one year kidney transplant anniversary (4/1713) and wanted to thank all of you for your thought and prayers All, The this week I am celebrating my one year kidney transplant anniversary (4/17/13) with my son (my donor). We just wanted to thank all of you for your help, prayers, and kind thought. Thank you all, Howard and Andrew Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SRM Issue
Is this something that users are able to view the attachment, but when they click on the attachment then nothing happens? If this is the issue then there is a defect SW00440310 which might be applicable to your case. SW00440310 - If anyone other than the requester adds the attachment to the work order then the requester is not able to open the attachment from the Request entry console. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vaibhav wadekar Sent: Tuesday, 16 April 2013 4:35 AM To: arslist@ARSLIST.ORG Subject: Re: SRM Issue ** Hello Raj, What Patch level you are on for SRM 7.6.04, We have seen such issue with unpatch version of 7.6.04 and all of them got corrected in 7.6.04 sp4. Also when you adding an attachment, do you select the internal or Public? when you select public (radio button), it will be display within activity log. ~ Vaibhav On Mon, Apr 12, 2010 at 4:25 PM, Raj rajkumar.pad...@vyomlabs.commailto:rajkumar.pad...@vyomlabs.com wrote: Hi, I am facing the following issue, In SRM external customer users are unable to view attachments in the activity log. Thanks in advance. Regards, Rajkumar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
