Is this something that users are able to view the attachment, but when they click on the attachment then nothing happens? If this is the issue then there is a defect SW00440310 which might be applicable to your case.
SW00440310 - If anyone other than the requester adds the attachment to the work order then the requester is not able to open the attachment from the Request entry console. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vaibhav wadekar Sent: Tuesday, 16 April 2013 4:35 AM To: arslist@ARSLIST.ORG Subject: Re: SRM Issue ** Hello Raj, What Patch level you are on for SRM 7.6.04, We have seen such issue with unpatch version of 7.6.04 and all of them got corrected in 7.6.04 sp4. Also when you adding an attachment, do you select the internal or Public? when you select public (radio button), it will be display within activity log. ~ Vaibhav On Mon, Apr 12, 2010 at 4:25 PM, Raj <rajkumar.pad...@vyomlabs.com<mailto:rajkumar.pad...@vyomlabs.com>> wrote: Hi, I am facing the following issue, In SRM external customer users are unable to view attachments in the activity log. Thanks in advance. Regards, Rajkumar _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
