arforkd is not running
Hi I found all ar processed running except arforkd process and this is causing lot of issues for us, for example where we have used set field action with some thing like this: $PROCESS$ @@:/usr/local/bin/perl/cm/scripts/cmquery $zTemp255$ all these actions are getting failed and that is expected when arforkd is not running. when i look at arforkd log, its not capturing much. Log captured from arforkd.error.log: +++ Begin log Fri May 10 03:25:13 2013 arforkd version 7.1.00 Patch 003 200805260630 Fri May 10 03:25:13 2013 Arforkd: Opening log file in overwrite mode. Fri May 10 03:25:13 2013 Awaiting record marker. Fri May 10 03:25:40 2013 process id 27891 has exited with status 0x5. Fri May 10 04:58:46 2013 Received record marker. Fri May 10 04:58:46 2013 Spawning child, shell , command /cm/scripts/webtrak/cmwebtrak -q saab_v37.13-04-30.desc -from prod -to archive -e steven.linhart @teamaol.com webtrak_cmbuild_i...@corp.aol.com -u steven.linh...@teamaol.com. Fri May 10 04:58:46 2013 Spawned /cm/scripts/webtrak/cmwebtrak -q saab_v37.13-04-30.desc -from prod -to archive -e steven.linh...@teamaol.com WEBTRAK_CMBUI ld_i...@corp.aol.com -u steven.linh...@teamaol.com as pid 1666. Fri May 10 04:58:46 2013 Awaiting record marker. Fri May 10 04:59:06 2013 process id 1666 has exited with status 0x0. Fri May 10 05:27:53 2013 Received record marker. Fri May 10 05:27:53 2013 Spawning child, shell , command /opt/ar/scripts/html2txt.pl htmlheadtitleAsset Downtime Request: 1985583 / 001247242/title/headbodyfont style='font-size: 14px; font-weight: normal; font-family: calibri; c olor: #00;' Can any one please advise, we are on ars 7.1 with solaries (sun 9) server and sybase database Regards Praveen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Permission template?
People Templates only apply when you are creating new people. If you are setting up people who already exist, you can't apply a template. Unfortunately, without the ability to customize, you're going to have a tough time getting past this one. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of lars.j.petters...@vattenfall.com Sent: Monday, May 13, 2013 12:42 AM To: arslist@ARSLIST.ORG Subject: SV: Permission template? ** oki, If I had right to create own workflow, but a decision has been made only to make minimal with changes, run ootb... I will look at the People Template and how it works. // Lars Från: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] För Joe D'Souza Skickat: den 13 maj 2013 06:30 Till: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Ämne: Re: Permission template? ** Create some sort of a staging form for adding new users and create workflow there to create entries required in the CTM:People Permissions Group. The OTB filters on that form will take care of the rest. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of lars.j.petters...@vattenfall.commailto:lars.j.petters...@vattenfall.com Sent: Sunday, May 12, 2013 11:52 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Permission template? Hi, is there a way to use some kind of 'Template' when creating new team members in support groups? To manually add application permissions, companies and functional roles takes a lot of time. Just create a basic profile, then manually add special permissions. Best regards, Lars _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SV: Permission template?
Well, I have to add 20 users to a new support group, some things in itsm does not impress me...:) Från: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] För Pierson, Shawn Skickat: den 13 maj 2013 13:27 Till: arslist@ARSLIST.ORG Ämne: Re: Permission template? ** People Templates only apply when you are creating new people. If you are setting up people who already exist, you can't apply a template. Unfortunately, without the ability to customize, you're going to have a tough time getting past this one. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of lars.j.petters...@vattenfall.com Sent: Monday, May 13, 2013 12:42 AM To: arslist@ARSLIST.ORG Subject: SV: Permission template? ** oki, If I had right to create own workflow, but a decision has been made only to make minimal with changes, run ootb... I will look at the People Template and how it works. // Lars Från: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] För Joe D'Souza Skickat: den 13 maj 2013 06:30 Till: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Ämne: Re: Permission template? ** Create some sort of a staging form for adding new users and create workflow there to create entries required in the CTM:People Permissions Group. The OTB filters on that form will take care of the rest. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of lars.j.petters...@vattenfall.commailto:lars.j.petters...@vattenfall.com Sent: Sunday, May 12, 2013 11:52 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Permission template? Hi, is there a way to use some kind of 'Template' when creating new team members in support groups? To manually add application permissions, companies and functional roles takes a lot of time. Just create a basic profile, then manually add special permissions. Best regards, Lars _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SV: Permission template?
For something like support group, you can go to the ctm:support group form and click Add on People tab. If you do a search that returns multiple people, I think you can ctrl+click multiple and add that way. Sent from my iPhone On May 13, 2013, at 9:30 AM, lars.j.petters...@vattenfall.com lars.j.petters...@vattenfall.com wrote: ** Well, I have to add 20 users to a new support group, some things in itsm does not impress me...:) -- *Från:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *För *Pierson, Shawn *Skickat:* den 13 maj 2013 13:27 *Till:* arslist@ARSLIST.ORG *Ämne:* Re: Permission template? ** People Templates only apply when you are creating new people. If you are setting up people who already exist, you can’t apply a template. Unfortunately, without the ability to customize, you’re going to have a tough time getting past this one. Thanks, * * *Shawn Pierson * Remedy Developer | Energy Transfer *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of * lars.j.petters...@vattenfall.com *Sent:* Monday, May 13, 2013 12:42 AM *To:* arslist@ARSLIST.ORG *Subject:* SV: Permission template? ** oki, If I had right to create own workflow, but a decision has been made only to make minimal with changes, run ootb... I will look at the People Template and how it works. // Lars -- *Från:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *För *Joe D'Souza *Skickat:* den 13 maj 2013 06:30 *Till:* arslist@ARSLIST.ORG *Ämne:* Re: Permission template? ** Create some sort of a staging form for adding new users and create workflow there to create entries required in the CTM:People Permissions Group. The OTB filters on that form will take care of the rest. Joe -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of * lars.j.petters...@vattenfall.com *Sent:* Sunday, May 12, 2013 11:52 PM *To:* arslist@ARSLIST.ORG *Subject:* Permission template? Hi, is there a way to use some kind of 'Template' when creating new team members in support groups? To manually add application permissions, companies and functional roles takes a lot of time. Just create a basic profile, then manually add special permissions. Best regards, Lars _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SV: SV: Permission template?
Yes, but still add Companies (8) and Applications permissions (10), and functional roles (3) * 20...Many clicks...:) Från: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] För Tauf Chowdhury Skickat: den 13 maj 2013 15:33 Till: arslist@ARSLIST.ORG Ämne: Re: SV: Permission template? ** For something like support group, you can go to the ctm:support group form and click Add on People tab. If you do a search that returns multiple people, I think you can ctrl+click multiple and add that way. Sent from my iPhone On May 13, 2013, at 9:30 AM, lars.j.petters...@vattenfall.commailto:lars.j.petters...@vattenfall.com lars.j.petters...@vattenfall.commailto:lars.j.petters...@vattenfall.com wrote: ** Well, I have to add 20 users to a new support group, some things in itsm does not impress me...:) Från: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] För Pierson, Shawn Skickat: den 13 maj 2013 13:27 Till: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Ämne: Re: Permission template? ** People Templates only apply when you are creating new people. If you are setting up people who already exist, you can't apply a template. Unfortunately, without the ability to customize, you're going to have a tough time getting past this one. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of lars.j.petters...@vattenfall.commailto:lars.j.petters...@vattenfall.com Sent: Monday, May 13, 2013 12:42 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: SV: Permission template? ** oki, If I had right to create own workflow, but a decision has been made only to make minimal with changes, run ootb... I will look at the People Template and how it works. // Lars Från: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] För Joe D'Souza Skickat: den 13 maj 2013 06:30 Till: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Ämne: Re: Permission template? ** Create some sort of a staging form for adding new users and create workflow there to create entries required in the CTM:People Permissions Group. The OTB filters on that form will take care of the rest. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of lars.j.petters...@vattenfall.commailto:lars.j.petters...@vattenfall.com Sent: Sunday, May 12, 2013 11:52 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Permission template? Hi, is there a way to use some kind of 'Template' when creating new team members in support groups? To manually add application permissions, companies and functional roles takes a lot of time. Just create a basic profile, then manually add special permissions. Best regards, Lars _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SV: SV: Permission template?
For app permissions, you can import into the ctm:people permission groups form. Just look at the workflow that pushes to this form and map those in your import. That's 2 down buddy. Sent from my iPhone On May 13, 2013, at 9:40 AM, lars.j.petters...@vattenfall.com lars.j.petters...@vattenfall.com wrote: ** Yes, but still add Companies (8) and Applications permissions (10), and functional roles (3) * 20...Many clicks...:) -- *Från:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *För *Tauf Chowdhury *Skickat:* den 13 maj 2013 15:33 *Till:* arslist@ARSLIST.ORG *Ämne:* Re: SV: Permission template? ** For something like support group, you can go to the ctm:support group form and click Add on People tab. If you do a search that returns multiple people, I think you can ctrl+click multiple and add that way. Sent from my iPhone On May 13, 2013, at 9:30 AM, lars.j.petters...@vattenfall.com lars.j.petters...@vattenfall.com wrote: ** Well, I have to add 20 users to a new support group, some things in itsm does not impress me...:) -- *Från:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *För *Pierson, Shawn *Skickat:* den 13 maj 2013 13:27 *Till:* arslist@ARSLIST.ORG *Ämne:* Re: Permission template? ** People Templates only apply when you are creating new people. If you are setting up people who already exist, you can’t apply a template. Unfortunately, without the ability to customize, you’re going to have a tough time getting past this one. Thanks, ** *Shawn Pierson * Remedy Developer | Energy Transfer *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of * lars.j.petters...@vattenfall.com *Sent:* Monday, May 13, 2013 12:42 AM *To:* arslist@ARSLIST.ORG *Subject:* SV: Permission template? ** oki, If I had right to create own workflow, but a decision has been made only to make minimal with changes, run ootb... I will look at the People Template and how it works. // Lars -- *Från:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *För *Joe D'Souza *Skickat:* den 13 maj 2013 06:30 *Till:* arslist@ARSLIST.ORG *Ämne:* Re: Permission template? ** Create some sort of a staging form for adding new users and create workflow there to create entries required in the CTM:People Permissions Group. The OTB filters on that form will take care of the rest. Joe -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of * lars.j.petters...@vattenfall.com *Sent:* Sunday, May 12, 2013 11:52 PM *To:* arslist@ARSLIST.ORG *Subject:* Permission template? Hi, is there a way to use some kind of 'Template' when creating new team members in support groups? To manually add application permissions, companies and functional roles takes a lot of time. Just create a basic profile, then manually add special permissions. Best regards, Lars _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed herehttp://www.energytransfer.com/mail_disclaimer.aspx. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SV: SV: Permission template?
Are they new users or existing users? If they're new users, you can create a people template with all of that information. Then just create new accounts specifying their name and contact info. If they're existing users, you can use the data management tool. Just fill out the spreadsheet tabs for permissions, group assignments, and functional roles. Jason Bess On May 13, 2013, at 9:39 AM, lars.j.petters...@vattenfall.com wrote: ** Yes, but still add Companies (8) and Applications permissions (10), and functional roles (3) * 20...Many clicks...:) Från: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] För Tauf Chowdhury Skickat: den 13 maj 2013 15:33 Till: arslist@ARSLIST.ORG Ämne: Re: SV: Permission template? ** For something like support group, you can go to the ctm:support group form and click Add on People tab. If you do a search that returns multiple people, I think you can ctrl+click multiple and add that way. Sent from my iPhone On May 13, 2013, at 9:30 AM, lars.j.petters...@vattenfall.com lars.j.petters...@vattenfall.com wrote: ** Well, I have to add 20 users to a new support group, some things in itsm does not impress me...:) Från: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] För Pierson, Shawn Skickat: den 13 maj 2013 13:27 Till: arslist@ARSLIST.ORG Ämne: Re: Permission template? ** People Templates only apply when you are creating new people. If you are setting up people who already exist, you can’t apply a template. Unfortunately, without the ability to customize, you’re going to have a tough time getting past this one. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of lars.j.petters...@vattenfall.com Sent: Monday, May 13, 2013 12:42 AM To: arslist@ARSLIST.ORG Subject: SV: Permission template? ** oki, If I had right to create own workflow, but a decision has been made only to make minimal with changes, run ootb... I will look at the People Template and how it works. // Lars Från: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] För Joe D'Souza Skickat: den 13 maj 2013 06:30 Till: arslist@ARSLIST.ORG Ämne: Re: Permission template? ** Create some sort of a staging form for adding new users and create workflow there to create entries required in the CTM:People Permissions Group. The OTB filters on that form will take care of the rest. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of lars.j.petters...@vattenfall.com Sent: Sunday, May 12, 2013 11:52 PM To: arslist@ARSLIST.ORG Subject: Permission template? Hi, is there a way to use some kind of 'Template' when creating new team members in support groups? To manually add application permissions, companies and functional roles takes a lot of time. Just create a basic profile, then manually add special permissions. Best regards, Lars _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
JOB: Bilingual French/English Senior Remedy Consultant based in either Montreal or Toronto- full time- salary, bonus benefits. No contractors
If you are interested, please email me your resume and a good time to talk with you. Candidates must be based in the Toronto or Montreal metro area and speak both French and English fluently. This is a full time employee position with benefits- not a contract. JOB DESCRIPTION You will be employed at Column Technologies as a Senior Consultant - Service Support to architect, deploy, support, and in some cases, train the Remedy product for our growing global customer base. Your responsibilities will include but are not limited to: * Install and configuration BMC Remedy applications * Customize BMC Remedy applications * Implement integrations with BMC Remedy applications * Troubleshoot and support BMC Remedy based applications and systems * Draft technical installation, configuration and customization specification documents * Conduct requirements gathering workshops * Draft use cases and functional requirements documents * Communicate strategies and best practices for product implementation * Design custom or product-based solutions based on BMC Remedy applications * Demonstrate BMC Remedy products to customers * Respond to customer requests for product or solution information * Estimate level of effort to design or deploy products or solutions * Draft proposals and statements of work for solutions * Provide technical assistance in a pre-sales capacity * Mentor junior level Consultants * Travel is required based upon project needs and you will primarily serve our customers onsite at their location, unless remote work is available. Column will attempt to place you on projects located in your region when possible. Melissa Wish Corporate Recruiter Column Technologies Cell: 917-748-7104 eFax: 973-860-0810 Email: mw...@columnit.com www.columnit.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE
I always install a Remedy only installation of Java in a directory the app controls just for this reason, that way I know what version is being ran, I control when updates are made etc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Sunday, May 12, 2013 11:31 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE You probably may have not deliberately changed anything but might have set your server for automatic upgrade, which might have altered the path of your JVM and hence it cannot find it anymore. Have you checked to see that your JVM path is consistent with the configuration settings in Remedy, particularly the process that starts the plugin service? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M Sent: Sunday, May 12, 2013 3:37 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE I still didn’t get any update from BMC as well. If anybody have solution for this, it is much appreciated. :) -Original Message- From: Govind M (WI01 - GIS) Sent: Sunday, May 05, 2013 5:15 PM To: arslist@ARSLIST.ORG Subject: RE: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE Fred, I have run the ARS as non-root only and it fails when I run ./arsystem start from the bin directory. Even if I run with root user, I still get the below error and java process didn’t started at all. This happens with not root user as well. Also, i haven't change the java version in the server. Action Request System(R) Approval Server Version 7.1.00 Patch 009 201002040530 (c) Copyright 1999-2007 BMC Software, Inc. There was an error trying to initialize the HPI library. Please check your installation, HotSpot does not work correctly when installed in the JDK 1.2 Solaris Production Release, or with any JDK 1.1.x release. 390695 : Cannot create JVM: Unknown Error (ARERR 9130) (ARNOTE 0) ARMonitor child process (pid:3632) died with 0. java Regards, Govind -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, May 02, 2013 7:18 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE Are you running ARS as non-root? When the startup fails is it when running ./arsystem start (from your bin directory) or when starting from the server init ? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M Sent: Thursday, May 02, 2013 7:11 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE ** Apart from Application installtion dir/bin in LD_LIBRARY_PATH, I have found only one path updated for java: /usr/java/jre/lib/sparc/client. I am not sure after installation, is it updated or needs to be updated correctly. Can you pls guide me what to look out in CLASSPATH. Yes Joe, I have checked by running the plugin start up command thru command line separately. It brought up the Webservice and other plugins as well ☺. The problem happens when I get HPI library error while restarting it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, April 11, 2013 7:28 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE ** Apart from your class path examine the plugin startup command in the armonitor file. Try to start it from the command line and see what is the error you get, assuming for some reason it has not started. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ali A. Musa Sent: Wednesday, April 10, 2013 4:23 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE Check the CLASSPATH -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M Sent: Wednesday, April 10, 2013 10:44 AM To: arslist@ARSLIST.ORG Subject: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE ** Hi All, Request your expertise advice for the below error. ARERR 8755 error message for ARSYS.ARF.WEBSERVICE What happened is, upgrading patch 9 in ARS 7.1 in unix environment had failed to set the environment path of Application installtion dir/bin in LD_LIBRARY_PATH and java path which we provided during installation. When we restart the ARSystem, it failed to load Java and webservice plugins and gives HPI library error. We have a case opened with BMC. As per their suggestion, after exporting Application installtion dir/bin in LD_LIBRARY_PATH, tried separately initiating Arplugin process, once arsystem
Re: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE
Hello Govind, Please make sure the PATH is pointing to a required 32 / 64-bit lib.. Thanks Anay.. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Govind M Sent: Wednesday, April 10, 2013 1:14 PM To: arslist@ARSLIST.ORG Subject: ARERR 8755 error message for ARSYS.ARF.WEBSERVICE ** Hi All, Request your expertise advice for the below error. ARERR 8755 error message for ARSYS.ARF.WEBSERVICE What happened is, upgrading patch 9 in ARS 7.1 in unix environment had failed to set the environment path of Application installtion dir/bin in LD_LIBRARY_PATH and java path which we provided during installation. When we restart the ARSystem, it failed to load Java and webservice plugins and gives HPI library error. We have a case opened with BMC. As per their suggestion, after exporting Application installtion dir/bin in LD_LIBRARY_PATH, tried separately initiating Arplugin process, once arsystem is up which loaded Web service and other plugins properly. For this activity, we have commented the arplugin line item in armonitor.conf. But can't able to figure out, why we are getting these ARERROR 8755 and HPI library error only when we start the ars with uncommenting arplugin line item in armontior.conf. What is the cause for these errors which is not appearing on separate initialization of arplugin..? Thanks, Govind Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Accounting for timezone differences in notification filters
The server is in a PST and the majority of the users are on the EST. When notifications are sent out they contain the server time which will be incorrect for our customers outside of PST. For example: Customer East Coast is requesting a meeting at 3 pm. The notification will utilize the server time (which is PST) and show a 3 hour difference and the time will reflect 12 pm. Is there any setting or workflow that can be utilzed to ensure time zone difference is presented in the notification sent by the filter? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Accounting for timezone differences in notification filters
Yolanda, I don't believe that Remedy 'stores' the tz difference for a user, so it has no real way to tell what timezone a message should be sent init's translated on the fly via regional settings on the computer when displayed in the browser. I have always just told them what timezone the server is in, and they have always just translated from there. On Mon, May 13, 2013 at 10:15 AM, Yolanda Collier yolanda.collier@navy.mil wrote: The server is in a PST and the majority of the users are on the EST. When notifications are sent out they contain the server time which will be incorrect for our customers outside of PST. For example: Customer East Coast is requesting a meeting at 3 pm. The notification will utilize the server time (which is PST) and show a 3 hour difference and the time will reflect 12 pm. Is there any setting or workflow that can be utilzed to ensure time zone difference is presented in the notification sent by the filter? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Converting date formats in set fields action
I did try that on Friday but the field was being set to 2000 to my temp date/time field again (see log below) so I may not have the syntax quite correct. I’m using this SQL query in the set fields action into the temp character field with the idea that I am only converting the first ten characters which hold the date (MS-SQL Server 2008): SELECT CONVERT(VARCHAR(10), $zTmpDiscoveredDate$, 101) AS DiscDate SQL TID: 003068 RPC ID: 258818 Queue: List Client-RPC: 390620USER: rwestbrock Overlay-Group: 1 /* Fri May 10 2013 09:41:59.3250 */SELECT CONVERT(VARCHAR(10), 2012-09-03, 101) AS DiscDate SQL TID: 003068 RPC ID: 258818 Queue: List Client-RPC: 390620USER: rwestbrock Overlay-Group: 1 /* Fri May 10 2013 09:41:59.3250 */OK ACTL zTmpWhenDiscoveredDate (936880920) = 2000 Today I should be able to insert some message actions to pause the workflow so that I can hopefully figure out if that run process Application-Copy-Field-Value is where the data change happens. -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vaibhav Singhal Sent: Friday, May 10, 2013 18:59 PM To: arslist@ARSLIST.ORG Subject: Re: Converting date formats in set fields action ** How about calling a direct SQL and parse the value? Sent from my iPhone On 11/05/2013, at 8:38 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** Your date format is ALMOST the standard XML date format (The actual XML format has a T between the date and time instead of a space) I parse some XML thru Perl (using the Simple::XML package. It will create an array you can walk easily for the 0 to many types of data. (Perl is free, so it may still be an option) You could also do the following Setup some forms corresponding to the XML structures and make your own web service you simply pass the flat file into. From your forms you can push data where it needs to go. Multiple child records from a main record are no problem to do. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Friday, May 10, 2013 4:36 PM To: arslist@ARSLIST.ORG Subject: Re: Converting date formats in set fields action ** That’s a good idea Paul. Currently we are doing some manipulation outside of Remedy before importing the files with the Data Import tool. We don’t have Perl available however, I’m not sure what other scripting tools I might be able to leverage but I’ll look into it. The toughest part of this is that in the XML file each incoming ticket can have zero to many work info entries; any work info entries go in a different regular form (just to make for a more complex process). -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Paul Blasquez Sent: Friday, May 10, 2013 14:24 PM To: arslist@ARSLIST.ORG Subject: Re: Converting date formats in set fields action ** Rick, Since you're stuck with a flatfile anyway, would it be an option for you to process that file into a Remedy-friendly format first using a scripting language such as perl? I've found it's much easier to deal with heavy text validation/manipulation by sending it outside of Remedy then reading it back. -Paul On Fri, May 10, 2013 at 1:21 PM, Rick Westbrock rwestbr...@qmxs.com wrote: ** Thanks for the replies. Mark, I was hoping that I was missing something obvious and wouldn’t have to do so much string manipulation but I may have to go that route. This is actually related to a previous issue I posted, my data feed is a daily XML file exported from the other system so the file is basically one giant string. For various reasons I don’t have the option of web services at this time, I’m stuck with the XML flat file once per day. I realized while composing a longer reply that there are two other steps in the process that could be causing this problem. The complete workflow is that I walk a table to pick up the field name and field ID on the display-only form where the data element needs to end up. There’s a set fields that parses it out of the long XML string into a temp character field first, then a run process Application-Copy-Field-Value to copy it to the destination date/time field. This is the first place that I hadn’t considered might be causing the problem because it only returns a 0/1 result for success/failure so I can’t see what it is setting into the date/time field without putting a message in there to pause the workflow so I can see the transitory data. There is also a subsequent push fields action that could be causing the
Re: Accounting for timezone differences in notification filters
Yolanda- You could always modify the notification filter to append the server's time zone directly after the time field. The users will still need to do the math in their head to get their local time but at least they see the server time zone (which doesn't have to be named as such) directly in the notification instead of relying on training from you. -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Monday, May 13, 2013 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: Accounting for timezone differences in notification filters ** Yolanda, I don't believe that Remedy 'stores' the tz difference for a user, so it has no real way to tell what timezone a message should be sent init's translated on the fly via regional settings on the computer when displayed in the browser. I have always just told them what timezone the server is in, and they have always just translated from there. On Mon, May 13, 2013 at 10:15 AM, Yolanda Collier yolanda.collier@navy.mil wrote: The server is in a PST and the majority of the users are on the EST. When notifications are sent out they contain the server time which will be incorrect for our customers outside of PST. For example: Customer East Coast is requesting a meeting at 3 pm. The notification will utilize the server time (which is PST) and show a 3 hour difference and the time will reflect 12 pm. Is there any setting or workflow that can be utilzed to ensure time zone difference is presented in the notification sent by the filter? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Converting date formats in set fields action
I think you need to put single quotes around the field for the SQL SELECT CONVERT(VARCHAR(10), '$zTmpDiscoveredDate$', 101) AS DiscDate That is why you are getting 2000 ( 2012 - 9 - 3 ) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Monday, May 13, 2013 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: Converting date formats in set fields action ** I did try that on Friday but the field was being set to 2000 to my temp date/time field again (see log below) so I may not have the syntax quite correct. I’m using this SQL query in the set fields action into the temp character field with the idea that I am only converting the first ten characters which hold the date (MS-SQL Server 2008): SELECT CONVERT(VARCHAR(10), $zTmpDiscoveredDate$, 101) AS DiscDate SQL TID: 003068 RPC ID: 258818 Queue: List Client-RPC: 390620 USER: rwestbrock Overlay-Group: 1 /* Fri May 10 2013 09:41:59.3250 */SELECT CONVERT(VARCHAR(10), 2012-09-03, 101) AS DiscDate SQL TID: 003068 RPC ID: 258818 Queue: List Client-RPC: 390620 USER: rwestbrock Overlay-Group: 1 /* Fri May 10 2013 09:41:59.3250 */OK ACTL zTmpWhenDiscoveredDate (936880920) = 2000 Today I should be able to insert some message actions to pause the workflow so that I can hopefully figure out if that run process Application-Copy-Field-Value is where the data change happens. -Rick Rick Westbrock QMX Support Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vaibhav Singhal Sent: Friday, May 10, 2013 18:59 PM To: arslist@ARSLIST.ORG Subject: Re: Converting date formats in set fields action ** How about calling a direct SQL and parse the value? Sent from my iPhone On 11/05/2013, at 8:38 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** Your date format is ALMOST the standard XML date format (The actual XML format has a T between the date and time instead of a space) I parse some XML thru Perl (using the Simple::XML package. It will create an array you can walk easily for the 0 to many types of data. (Perl is free, so it may still be an option) You could also do the following Setup some forms corresponding to the XML structures and make your own web service you simply pass the flat file into. From your forms you can push data where it needs to go. Multiple child records from a main record are no problem to do. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Friday, May 10, 2013 4:36 PM To: arslist@ARSLIST.ORG Subject: Re: Converting date formats in set fields action ** That’s a good idea Paul. Currently we are doing some manipulation outside of Remedy before importing the files with the Data Import tool. We don’t have Perl available however, I’m not sure what other scripting tools I might be able to leverage but I’ll look into it. The toughest part of this is that in the XML file each incoming ticket can have zero to many work info entries; any work info entries go in a different regular form (just to make for a more complex process). -Rick Rick Westbrock QMX Support Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Paul Blasquez Sent: Friday, May 10, 2013 14:24 PM To: arslist@ARSLIST.ORG Subject: Re: Converting date formats in set fields action ** Rick, Since you're stuck with a flatfile anyway, would it be an option for you to process that file into a Remedy-friendly format first using a scripting language such as perl? I've found it's much easier to deal with heavy text validation/manipulation by sending it outside of Remedy then reading it back. -Paul -Original Message- On Fri, May 10, 2013 at 1:21 PM, Rick Westbrock wrote: ** Thanks for the replies. Mark, I was hoping that I was missing something obvious and wouldn’t have to do so much string manipulation but I may have to go that route. This is actually related to a previous issue I posted, my data feed is a daily XML file exported from the other system so the file is basically one giant string. For various reasons I don’t have the option of web services at this time, I’m stuck with the XML flat file once per day. I realized while composing a longer reply that there are two other steps in the process that could be causing this problem. The complete workflow is that I walk a table to pick up the field name and field ID on the display-only form where the data element needs to end up. There’s a set fields that parses it out of the long XML string into a temp character field first, then a run process
Re: Accounting for timezone differences in notification filters
Yolanda, There is a Time Zone field on the AR System User Preferences form (On Locale Tab). This field is not automatically set and you would need Users to Manually set it or a Process or Custom Code to set it. There is also a Time Zone form that has the Offset seconds to be used in any calculation. Once set, you could update any Date in any Field that would be used by the Notification. Need a Couple Filter Lookups and a Couple additional fields for the Calculations Take Care Dale Jones DCS Raleigh, NC 919-523-6034 From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Rick Westbrock [rwestbr...@qmxs.com] Sent: Monday, May 13, 2013 1:19 PM To: arslist@ARSLIST.ORG Subject: Re: Accounting for timezone differences in notification filters ** Yolanda- You could always modify the notification filter to append the server’s time zone directly after the time field. The users will still need to do the math in their head to get their local time but at least they see the server time zone (which doesn’t have to be named as such) directly in the notification instead of relying on training from you. -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Monday, May 13, 2013 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: Accounting for timezone differences in notification filters ** Yolanda, I don't believe that Remedy 'stores' the tz difference for a user, so it has no real way to tell what timezone a message should be sent init's translated on the fly via regional settings on the computer when displayed in the browser. I have always just told them what timezone the server is in, and they have always just translated from there. On Mon, May 13, 2013 at 10:15 AM, Yolanda Collier yolanda.collier@navy.milmailto:yolanda.collier@navy.mil wrote: The server is in a PST and the majority of the users are on the EST. When notifications are sent out they contain the server time which will be incorrect for our customers outside of PST. For example: Customer East Coast is requesting a meeting at 3 pm. The notification will utilize the server time (which is PST) and show a 3 hour difference and the time will reflect 12 pm. Is there any setting or workflow that can be utilzed to ensure time zone difference is presented in the notification sent by the filter? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM OOB Web Service (HPD_IncidentInterface_Create_WS) - ARERR 9337
Just being able to 'see' the WSDL file if you are viewing it from the View tab of the WSDL editor in the Dev Studio, doesn't necessarily mean that the WSDL is guaranteed to work. The viewer is just a convenience for you to look at the file if you want to. You will see details of whatever the error is in the arjavaplugin log. Take a look at that file and it should tell you more on what the ARERR 9337 is. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Prakash Kodali Sent: Monday, May 06, 2013 7:23 PM To: arslist@ARSLIST.ORG Subject: ITSM OOB Web Service (HPD_IncidentInterface_Create_WS) - ARERR 9337 ** Helloo, I am using ITSM OOB Web Services (HPD_IncidentInterface_Create_WS) from a customized workflow application to create automatic tickets. When I try to see the WSDL file (http://midtier_server/arsys/WSDL/public/servername/HPD_IncidentInterfac e_Create_WS) on production server, it is throwing ARERR 9337 error. This was working from a long time and stopped responding today after rebooting the server. I can able to see the WSDL file on my DEV server. Attached is the error message. Any help would be greatly appreciated. Thanks, Prakash. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Converting date formats in set fields action
Thanks Fred, I tried that but it still returns 2012-09-03 which is the correct date but not the correct syntax. I thought that maybe by renaming the output (which was something I left in from the sample code I used as an example) the $1$ in the set fields was not getting a value back so I removed the AS clause and tried again. Still the same results so maybe the direct SQL doesn't work on a display-only field. I will proceed with the string manipulations, the basic one for the fields that don't need to retain the timestamp is quite easy, I just need to trap for null values since that would change the value to a single hyphen: RIGHT($zTmpDiscoveredDate$, 5) + - + LEFT($zTmpDiscoveredDate$, 4) Thanks, Rick ___ Rick Westbrock QMX Support Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Monday, May 13, 2013 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Converting date formats in set fields action I think you need to put single quotes around the field for the SQL SELECT CONVERT(VARCHAR(10), '$zTmpDiscoveredDate$', 101) AS DiscDate That is why you are getting 2000 ( 2012 - 9 - 3 ) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Monday, May 13, 2013 11:21 AM To: arslist@ARSLIST.ORG Subject: Re: Converting date formats in set fields action ** I did try that on Friday but the field was being set to 2000 to my temp date/time field again (see log below) so I may not have the syntax quite correct. I’m using this SQL query in the set fields action into the temp character field with the idea that I am only converting the first ten characters which hold the date (MS-SQL Server 2008): SELECT CONVERT(VARCHAR(10), $zTmpDiscoveredDate$, 101) AS DiscDate SQL TID: 003068 RPC ID: 258818 Queue: List Client-RPC: 390620USER: rwestbrock Overlay-Group: 1 /* Fri May 10 2013 09:41:59.3250 */SELECT CONVERT(VARCHAR(10), 2012-09-03, 101) AS DiscDate SQL TID: 003068 RPC ID: 258818 Queue: List Client-RPC: 390620USER: rwestbrock Overlay-Group: 1 /* Fri May 10 2013 09:41:59.3250 */OK ACTL zTmpWhenDiscoveredDate (936880920) = 2000 Today I should be able to insert some message actions to pause the workflow so that I can hopefully figure out if that run process Application-Copy-Field-Value is where the data change happens. -Rick Rick Westbrock QMX Support Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vaibhav Singhal Sent: Friday, May 10, 2013 18:59 PM To: arslist@ARSLIST.ORG Subject: Re: Converting date formats in set fields action ** How about calling a direct SQL and parse the value? Sent from my iPhone On 11/05/2013, at 8:38 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** Your date format is ALMOST the standard XML date format (The actual XML format has a T between the date and time instead of a space) I parse some XML thru Perl (using the Simple::XML package. It will create an array you can walk easily for the 0 to many types of data. (Perl is free, so it may still be an option) You could also do the following Setup some forms corresponding to the XML structures and make your own web service you simply pass the flat file into. From your forms you can push data where it needs to go. Multiple child records from a main record are no problem to do. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Friday, May 10, 2013 4:36 PM To: arslist@ARSLIST.ORG Subject: Re: Converting date formats in set fields action ** That’s a good idea Paul. Currently we are doing some manipulation outside of Remedy before importing the files with the Data Import tool. We don’t have Perl available however, I’m not sure what other scripting tools I might be able to leverage but I’ll look into it. The toughest part of this is that in the XML file each incoming ticket can have zero to many work info entries; any work info entries go in a different regular form (just to make for a more complex process). -Rick Rick Westbrock QMX Support Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Paul Blasquez Sent: Friday, May 10, 2013 14:24 PM To: arslist@ARSLIST.ORG Subject: Re: Converting date formats in set fields action ** Rick, Since you're stuck with a flatfile anyway, would it be an option for you to process that file into a Remedy-friendly format first using a scripting language such as perl? I've found it's much easier to deal with
An Email sent by my email address - My Apologies
I would like apologize to anyone who may have received a 'spam' e-mail from me two weeks ago. This email had a Subject line of FW and a web hyperlink to various spam web sites. This issue was not caught by my anti-virus/anti-malware software and was sent to all the individuals that were harvested from my Outlook email address book. The issue originated via a public WI-FI site while I was on vacation. Steps have been made to address this issue. Thank you for your understanding. Terry Bootsma ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to monitor the health of the arserver?
Maybe a tool which injects an api transaction to mimic end users would be good here Howard? I can think of a few commercial options or maybe just a small java app run as a chron type job. Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Hello to all, The past few nights we have been getting “Timeout during database update -- the operation has been accepted by the server and will usually complete successfully ARERR – 92” Now I am not looking for help on troubleshooting this issue (I might in the future if my plans for tonight does not work), but I am looking on the best way to monitor the heath of the ARserver from a tool such as PNET. We are monitoring for items such as ARserver size or process death, but I want to see if I can monitor when the server is hung. So any ideas? Howard [cid:image001.gif@01CE5009.88A70CE0]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) [cid:image002.png@01CE5009.88A70CE0][cid:image003.png@01CE5009.88A70CE0]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[cid:image004.png@01CE5009.88A70CE0]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.png
Re: How to monitor the health of the arserver?
How about the driver program. Axton On May 13, 2013 5:53 PM, Lewington, Dominic dlewing...@columnit.com wrote: ** Maybe a tool which injects an api transaction to mimic end users would be good here Howard? I can think of a few commercial options or maybe just a small java app run as a chron type job. Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Hello to all, ** ** The past few nights we have been getting “Timeout during database update -- the operation has been accepted by the server and will usually complete successfully ARERR – 92” ** ** Now I am not looking for help on troubleshooting this issue (I might in the future if my plans for tonight does not work), but I am looking on the best way to monitor the heath of the ARserver from a tool such as PNET.*** * ** ** We are monitoring for items such as ARserver size or process death, but I want to see if I can monitor when the server is hung. ** ** So any ideas? ** ** Howard ** ** ** ** [image: Description: Description: Description: Cox Enterprises, Inc]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 *Cox Innovation Agent (CIA)* [image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[image: Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. *Submit your idea:* http://innovation.coxenterprises.com/*ideas*http://innovation.coxenterprises.com/ideas * * *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/* yourbadges.aspx*http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.gifimage004.pngimage003.pngimage002.png
Re: How to monitor the health of the arserver?
There is a Patrol Knowledge module for monitoring AR System that might be helpful - you can plug that into your BPPM/PNET server. See http://documents.bmc.com/supportu/documents/90/10/219010/Output/09186a33806c5fe1.htm. I am not sure that the version in this document is the latest though, the best way would be to check out the available downloads you have on EPD to see what else is there. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, 14 May 2013 12:27 PM To: arslist@ARSLIST.ORG Subject: Re: How to monitor the health of the arserver? ** How about the driver program. Axton On May 13, 2013 5:53 PM, Lewington, Dominic dlewing...@columnit.commailto:dlewing...@columnit.com wrote: ** Maybe a tool which injects an api transaction to mimic end users would be good here Howard? I can think of a few commercial options or maybe just a small java app run as a chron type job. Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote: ** Hello to all, The past few nights we have been getting Timeout during database update -- the operation has been accepted by the server and will usually complete successfully ARERR - 92 Now I am not looking for help on troubleshooting this issue (I might in the future if my plans for tonight does not work), but I am looking on the best way to monitor the heath of the ARserver from a tool such as PNET. We are monitoring for items such as ARserver size or process death, but I want to see if I can monitor when the server is hung. So any ideas? Howard [cid:image001.gif@01CE50A6.5E8857F0]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633tel:678.645.4633, Cell = 404.226.2745tel:404.226.2745 Cox Innovation Agent (CIA) [cid:image002.png@01CE50A6.5E8857F0][cid:image003.png@01CE50A6.5E8857F0]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[cid:image004.png@01CE50A6.5E8857F0]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.png
